24 7 outsourced noc services

Frequently Asked Questions (FAQ)

8/28/2015 CONCORDANT ONE TECH PVT.LTD

1)What devices are included in NOC?     

Servers Workstations Laptops Thin Clients Network devices

2)Here is a list of RMM and PSA tools that we support RMM:     

Labtech GFI MAX RMM Kaseya N-able CentraStage Naverisk

PSA:   

Autotask ConnectWise Affinity Live PROMYS

3)What type of NOC services do you provide?

ConcordantOne provides 2 different types of NOC services based on the number of devices you would like us to manage. 

Integrated NOC

This service allows MSPs to serve their customers better by delivering right from their PSA, allowing them to get more out of their tools.

We follow your processes, rules and procedures so that you can receive the best results from your NOC. It is a dedicated NOC for your MSP providing you the ability to scale your business with our NOC service. Benefit… its fixed per device cost with month to month billing.

Note: For private label NOC services you need to have a minimum billing of $1300 per Month, as this service will be delivered from your ticketing tool (PSA), in your company name. 

Semi-Integrated NOC

A comprehensive NOC service delivered using our Ticketing system (PSA) and your RMM tool. This service is best fit for IT service providers that manage limited number of devices and have not invested in a PSA tool. We track time and tickets in our portal and send you a weekly report for all work completed by the NOC, allowing you to bill your customers selectively.

With our Shared NOC services you will not only save money but also get the financial flexibility with our per device pricing and subscription based service.

There is no minimum billing for using this service. We integrate our ticketing system with your RMM to manage your tickets. If you run a small MSP or have not invested in a PSA (Ticketing tool) yet, this NOC service will be the right fit for your company. This service is also a right fit, if you are looking to start on a small scale and gradually increase your device count under NOC supervision.

4) What services do Concordant One Tech provide?

Concordant One Tech provides Network Operations Center (NOC) services, Virtual System Admin services and Migration and Deployment Services, which entails 24 / 7 outsourced NOC services and post deployment support We also provide complete management and remediation of our client’s network infrastructure.

5) What are the technologies and platforms we look into?

Concordant One Tech supports our clients on a wide range of technology platforms including Microsoft Windows, Linux, backups and storage, cloud and application hosting, and network management & security. We also support proprietary client applications and infrastructure based on their business requirements.

CONTACTS CONCORDANT ONE TECH PVT. LTD. Office no 193, Janwadi Near Mafco Company Senapati Bapat Road PUNE

PHONE NUMBERS: NORTH AMERICA: +1-707-638-0903 INDIA: +91-020-6978-4872 DIRECT DIAL: +1-707-295-3985

Source - https://www.concordantonetech.com