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January 2024 #16294 Page #24
Mistake-Proof Your Process with Must-Have Communication Features Todd Drummond
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a s t m o n t h ’s a r t i c l e , C o n t i n u o u s Improvement (Kaizen) for Enhancing Performance to Ensure ROI Retention, is a natural lead-in to Poka-Yoke. In lean terminology, roughly translated from Japanese, Poka-Yoke means to mistake-proof the process. A more accurate translation could be “inadvertent error prevention.” In a nutshell, one tries to make any process bulletproof so that inadvertent errors are not created because the system process is simplified and does not allow for mistakes (or is “idiot-proof”). One can understand that much of the manufacturing process becomes a higher degree of mistake-proofing through automation, but what about the rest of the project processing? What about from the time the customer initiates the communication until invoicing? Most of the time spent processing any project languishes in the communication process.
Slides 43-44 are from TDC’s PowerPoint Training
The best way I can explain this essential lean manufacturing tool is to give four examples of what your company should prioritize for implementation. Start 2024 with an enhancement to your company’s project communications, no matter which division or department, with these four must-have features to reduce errors and simplify the time for task completion. By implementing these four suggestions, your company will have: 9 Far Less Labor 9 Far Less Errors Continued next page
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