CULTURE ESSENTIALS
This booklet is designed to deliver detailed information about Carnival Support Services India’s (CSSI) vision, values, team mission and expected employee behaviours.
What are CULTURE ESSENTIALS?
Culture Essentials are clear behaviours for all our colleagues to champion and build a stronger culture, together. It is designed on the foundation of Carnival Corporation & plc's vision statement and core values, that prioritises an ethical, compliant and healthy workforce.
Visa MISSION STATEMENT
We support the onboarding team, ensuring that our crew get their visas ahead of their departure to join ships.
For our crew, we will:
• Provide all the support to help you get your visas well in advance of your scheduled join date
• Respond to all your queries in a time-bound and courteous manner
• Hold documents and information shared with us in a safe and confidential manner For our stakeholders, we will:
• Provide a customer-level service, adhering to published SLAs
• Maintain excellent business relationships with Consulates and Visa processing centres
• Identify any risks that may prevent our crew getting their visas in time, share the information with all interested parties within the company and where possible, provide mitigations
VISION STATEMENT
“To be India’s employer of choice in the crewing industry and a trusted strategic partner for all our stakeholders”.
CORE VALUES
Our 7 core values are clear actions and behaviours that every employee at CSSI is expected to champion. Understanding, adopting and practicing these behaviours together will help foster a strong organisational culture.
Respect & Protect Communicate Improve Listen & Learn Empower Speak Up We are a happy place
Whom to speak up to?
The first point of call should be your Line Manager or Head of Department. If you don’t feel comfortable speaking to them, you can also speak to: • CSSI Human Resource Head • Call on the hotline number +1-305-406-5863 or report it online at www.carnivalcompliance.com
Skilled behaviours Unskilled behaviours
For Everyone
Takes action if things don’t seem right Ignores or avoids things that aren’t working as they should be
Confidently challenges and raises concerns Walks away rather than raising concerns
Speaks the truth
Covers things up when they go wrong
Speaks out about concerns and encourages team to do the same Avoids speaking up due to fear of conflict
Additionally
Identifies and addresses barriers to team speaking up Doesn’t consider the impact of their approach and behaviour Is comfortable in challenging and raising concerns through correct channels Holds back opinions and ideas which might be valuable to others
for Managers See something wrong? Do something! SPEAK UP
RESPECT & PROTECT
Our people, the planet, the law and our company
Skilled behaviours
Is inclusive, seeks to understand others and treats everyone with respect
Looks out for the health, wellbeing and safety of colleagues
Is compliant when it comes to policies; follows procedures to safeguard the reputation of CSSI and our partner brands
Treats everyone with respect and ensures team does the same
Safeguards the health, wellbeing and safety of colleagues and partners
Supports their team to prioritise the right way, over the easy way to get things done
Builds relations, ensures all team members are included
Unskilled behaviours
Can be offhand or rude to others
Ignores health and safety risks
Breaks the rules or cuts corners to get things done
Treats everybody the same without regard to their differences
Ignores or diminishes health and safety risks
Tolerates exclusion, intimidating or undermining behaviour in team
Additionally
For Everyone
for Managers
IMPROVE
Focus on compliance and our performance as a team
Skilled behaviours Unskilled behaviours
For Everyone
Works well with others and together they do their best work
Doesn’t keep up to date with the rules and protocols
Provides input and shares ownership of tasks Only thinks about their own work, not a team player
Is compliant when it comes to safety and environmental policy
Promotes teamwork and collaboration with other teams
Breaks the rules or cuts corners to get things done
Works alone and solely for themselves
Additionally for Managers
Keeps self and team up to date with the rules and protocols
Reviews data from audits, surveys and reports to ensure continuous improvement
Consistently monitors to ensure team’s compliance
Pauses to consider previous lessons learned when making decisions
Blames others or makes excuses for team’s poor performance
Accepts or overlooks poor or inefficient work
Doesn’t look for root causes to non-compliance
COMMUNICATE
Talk openly about our values and priorities and act as we expect others to
For Everyone
Skilled behaviours Unskilled behaviours
Additionally for Managers
Is open and trustworthy. Speaks honestly and contributes ideas and views openly
Makes negative comments instead of providing direct constructive feedback Recognises others for living the Culture Essentials
Keeps colleagues informed and is clear about priorities
Can see how their behaviour impacts others, adapts style to suit audience
Doesn’t pay attention to the Culture Essentials
Doesn’t consider who they need to communicate with about priorities
Does not mind offending others
Exhibits or ignores unethical behaviour Sets the tone by role modelling sound work ethics
Talks about and demonstrates the Culture Essentials; praises others for living them
Regularly shares information, plans and priorities and invites open discussion
Speaks to teams only about ‘what’, not about ‘how’
Lacks structured approach, doesn’t pull everything together into a clear picture
Is unapproachable Is widely trusted, transparent and free from hidden agendas
LISTEN & LEARN
Listen to each other, be accountable for our actions and learn from our mistakes
Skilled behaviours
Asks or involves others to increase understanding
Learns from experience and others, looks to continuously develop
For Everyone
Takes personal responsibility for decisions, actions and failures
Demonstrates genuine interest and respect in what’s being said, the person saying it and their intent
Seeks and is open to feedback, learns from others’ observations
Additionally for Managers
Recognises that they may not hold all the answers
Consults with others to improve knowledge and judgment and drives team success
Unskilled behaviours
Doesn’t listen or invite input
Acts defensively when given feedback
Blames others or makes excuses for poor performance
Repeats mistakes, ignores or forgets to make required changes
Retaliates when challenged
Doesn’t hold self or team to account, avoids the discussion
Doesn’t look for opportunities to learn
Takes ownership of challenges and obstacles even if outside of own role
Aware of and able to moderate own emotional reactions
Ignores how something is said in addition to what is being said
Lacks curiosity and acts on incomplete or inaccurate understanding Sees individual or team failure as an opportunity to learn
EMPOWER
Give our teams what they need to succeed
Skilled behaviours Unskilled behaviours
Shows energy and enthusiasm, shares ownership of tasks
Is obstructive to the goals of others
Recognises that we’re all on the same side
Doesn’t consider who they need to communicate with about priorities
Considers ways to support colleagues to succeed Doesn’t invite others to collaborate Shows support to others and their priorities Declines to support others without good reason
Understands others' needs; creates an environment where people do their best
Coaches and invests time in supporting and up skilling the team
Invites input from team, encourages diversity of thought, shares ownership and visibility
Communicates with energy and engages the team in getting result
Tells people rather than informing and developing them
Is unclear about expectations of team members
Holds back, afraid of not being seen as the expert
Over controls, doesn't enable autonomy, prevents experimentation and learning
Additionally for Managers For Everyone
WE ARE A HAPPY PLACE
Skilled behaviours
Additionally for Managers For Everyone
Sets the right tone. Start the day with a cheery 'hello' and a smile
Makes team members and colleagues feel valued and appreciated
Provides team with positive feedback and acknowledges the hard work and achievements of team members
Encourages conversations within a team to gauge individual strengths and understands the tasks individual team members enjoy doing
Unskilled behaviours
Not mindful of the effect one’s behavior may have on others
Does not share credit with the team for a job well done
Discredits the team’s hard work and promotes a sense of inadequacy
Not open to listening to your team’s opinions
We value the happiness of our people – knowing that happy employees make happy guests
Carnival Corporation &
statement
SUMMING UP OUR CULTURE ESSENTIALS
To be
in the
and
partner for all our stakeholders. Communicate Talk openly about our values and priorities, and act as we expect others
do Listen & Learn Listen to each other, be accountable for our actions and learn from our mistakes Empower Give our teams what they need to succeed We are
place We value the happiness of our people –knowing that happy employees make happy guests Speak Up See something wrong, do something Respect & Protect Respect and protect our people, the planet, the law and our company Improve Focus on compliance and our performance as a team
plc. vision
At Carnival Corporation & plc, our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. On this foundation, we aspire to deliver unmatched joyful vacations for our guests, always exceeding their expectations and in doing so driving outstanding shareholder value. We are committed to a positive and just corporate culture, based on inclusion and the power of diversity. We operate with integrity, trust and respect for each other – communicating, coordinating and collaborating while seeking candor, openness and transparency at all times. And we aspire to be an exemplary corporate citizen leaving the people and the places we touch even better.
India's employer of choice
crewing industry
a trusted strategic
to
a happy
CULTURE ESSENTIALS Video Series
Wish to know more?
We’ve created an entire Culture Essentials Video Series for you to watch and learn. Scan the QR code or use the link to view the playlist. bit.ly/CultureEssentials
LET’S CREATE A STRONGER CULTURE TOGETHER.
