3.2. Interactive Map
There was a total of 893 pins dropped on the Richmond Transport Strategy interactive map. The map below shows the board distribution of pins with higher concentrations of comments related to main roads and junctions, town centres, stations and, notably, Hammersmith Bridge
Please note that given the nature of the engagement most of the comments seem to be complaints/ suggestions for improvement, while we have also received positive feedback on existing developments.
The table below presents the total number of responses received from each ward. Note that comments received from a ward may be a general comment or relate to an issue outside the ward:
Please note that there have been a few responses that mentioned concerns about multiple locations in the same comment. Hence, the total number of responses from the table is higher than the base total responses to the interactive map i.e., 893 responses.
a. Barnes
There was a total of 61 responses from Barnes. The main issues raised are summarised below.
Impact of Hammersmith Bridge Closure
The closure of Hammersmith Bridge since 2020 has had a far-reaching impact on mobility, connectivity, and quality of life for Barnes residents. Many respondents feel that previously efficient travel routes have become fragmented, forcing longer journeys and detours. Many people reported that what used to be a quick trip to central London or Heathrow now requires significantly more time and effort, often involving walking,
multiple transfers, or costly car rides. Respondents have stated that the bridge’s closure has also disrupted bus routes, with services like the 72, 209, and 33 being curtailed or rerouted, and temporary solutions like the 533 becoming semi-permanent. This has led to broken connections and longer wait times, especially affecting commuters, school children, and older residents who may struggle with walking or cycling alternatives.
Public Transport Limitations
There is a strong sentiment from respondents that public transport in Barnes is poorly connected. Bus services are described as infrequent, unreliable, and not well integrated with key destinations such as Richmond, Putney, and underground stations. Bus routes are criticised for inefficiency, and there is a call for a more direct service to Richmond. Train services, particularly on weekends, are seen as insufficient. Accessibility is another major concern, with some stations lacking wheelchair access, making travel difficult for disabled and less mobile individuals. The lack of bus stops in strategic locations and the disruption caused by “dead running” buses seem to further exacerbate the problem.
Traffic and Road Safety Issues
Traffic congestion is a recurring theme, with concerns about Heavy Goods Vehicles (HGVs), delivery lorries, and through traffic making roads unsafe and unpleasant for pedestrians and cyclists. Some areas across the ward are described as dangerous, especially near nurseries and level crossings, where impatient drivers pose risks to children and other vulnerable users. The design and management of certain road features, such as chicanes and gates, are criticised for being poorly conceived and obstructive. There is also frustration over underused road infrastructure that no longer serves its purpose due to the bridge closure, prompting calls for repurposing these roads.
Cycling and Walking Infrastructure
While there is support for safer cycling, the implementation of cycle lanes and related infrastructure is also contentious. The condition of pedestrian and cycling paths is felt to be inconsistent, with some areas described as hazardous due to poor maintenance. There is a desire for smoother, safer routes that support active travel, especially for families and older residents.
Community and Commercial Impact
Residents feel the bridge closure and traffic dominance have also affected the vibrancy and accessibility of commercial areas. Some people believe that the streets that could serve as community hubs are instead overwhelmed by cars, leaving little room for pedestrians, outdoor dining, or social interaction. There have been comments suggesting that businesses suffer from reduced footfall and limited parking, and there is
concern that ongoing pressure to pedestrianise without considering diverse needs may alienate those who rely on vehicles. Some residents advocate for weekend pedestrianisation to strike a balance between community use and traffic flow.
Environmental and Aesthetic Concerns
Issues such as Lime Bikes being left haphazardly, noise from temporary bus operations, and unsightly infrastructure are felt by some respondents to be contributing to a sense of disorder and neglect. However, there are also positive notes, such as appreciation for the local mural that has been provided at Barnes Station
b. Mortlake & Barnes Common
There was a total of 69 responses from Mortlake & Barnes Common. The main issues raised are as described below.
Severe Road Congestion and Traffic Flow Issues
Respondents have stated that Mortlake High Street is frequently gridlocked, especially during peak hours, with conditions worsening since the closure of Hammersmith Bridge. This seems to have led to increased traffic volumes and bottlenecks, particularly at key junctions such as Chalker’s Corner and Lower Richmond Road. Residents feel that the congestion is exacerbated by poor junction layouts, inefficient traffic light timing, and rat-running behaviour, especially on Mortlake Road, where vehicles turn at speed, causing accidents and road damage. These issues are felt to be compounded by oversized lorries hitting railway bridges and vehicles blocking intersections due to full exits, creating dangerous conditions and frequent crashes. Residents are calling for a comprehensive traffic flow strategy, including junction redesigns, enforcement of speed limits, and better coordination of traffic signals.
Railway Crossings and Safety Hazards
Railway crossings, particularly near Barnes and Mortlake, according to residents, are a major source of disruption and safety concern. They also feel that the barrier down times can last up to 14 minutes, causing long queues and congestion that stretch back to major roads. The timing of these closures is considered to be inefficient, often involving long safety margins and few trains, followed by extended gaps with no activity. Suggestions include installing timers to inform drivers and pedestrians of wait times, encouraging engine shut off to reduce pollution, and improving footbridge access for cyclists with wide rails. The Sheen Lane level crossing being near schools is felt to be especially dangerous during drop-off and pick-up times, with fears that a child may be hit due to the chaotic traffic. Network Rail is urged to review its operating practices to improve safety and reduce delays.
Cycling Infrastructure and Safety
Cycling conditions aredescribed as inconsistent and unsafe. While some bike lanes are well-designed, others abruptly end, leaving cyclists exposed to queuing traffic, pollution, and hazardous environments. Some respondents stated that cycle lanes are frequently blocked by parked cars, especially during school and club hours, and the shared paths are uneven and poorly maintained, particularly between Barnes Bridge and Putney, leading to accidents. Cyclists also sface long wait times at railway crossings and unsafe proximity to pedestrians, especially those on electric bikes. There is a strong call for continuous, protected cycle routes and better maintenance of shared paths to support safe and active travel.
Public Transport Gaps and Reliability Issues
Public transport services, particularly trains, are described as infrequent and unreliable. Mortlake station offers only two trains per hour off-peak, which is not sufficient to encourage modal shift from cars. Peak-time services are considered to be overcrowded, and evening trains run only every 30 minutes, down from every fifteen. Extended platforms have been built, yet 10-coach trains seem to be not operating during rush hour. Residents feel that the bus routes are also poorly planned, with no direct service between Kew and Sheen or Barnes, and east-west connections are inefficient. Residents feel that the lack of a coherent transport plan, combined with slow and congested roads, leaves them feeling stranded and dependent on unreliable services. There is a clear demand for increased train frequency, better bus route planning, and improved service reliability.
Pedestrian Infrastructure and Accessibility
Pedestrian infrastructure is considered to be inadequate in several areas. Drainage issues along the A316, especially near the Premier Inn, seem to be causing frequent flooding of pavements, making walking difficult. Residents feel that pedestrians are not prioritised in transport planning, despite being the most vulnerable road users. Improvements are needed in pavement maintenance, crossing design, and overall pedestrian accessibility to ensure safe and comfortable walking conditions.
Parking Pressure and Vehicle Dominance
Parking seems to be a persistent issue, with streets dominated by parked cars and SUVs. Residents report difficulty finding parking, particularly on Ashleigh Road and in areas like North Worple Way, where access is restricted to residents but not to all permit holders, leading to fines and frustration. Parking on Ashleigh Road also seems to be creating frustration due to bicycle hangars. The balance between parked vehicles and space for pedestrians and cyclists is described as skewed, with older residents noting how streets have become dominated by cars over the decades. There is a call for
more equitable use of public space, better permit management, and consideration of non-car users in urban design.
Concerns About Future Development and Infrastructure Strain
The proposed Stag Brewery development has raised concerns about its impact on already strained infrastructure. Residents fear that increased traffic from the development will worsen congestion, particularly given the ongoing closure of Hammersmith Bridge and restricted access through Richmond Park. The area is already struggling with traffic and transport challenges, and further development without a robust infrastructure plan is seen by some as irresponsible. There is a strong disapproval of the brewery plans unless accompanied by significant investment in transport and traffic mitigation. The Mortlake Brewery and Homebase redevelopments are expected by respondents to worsen congestion, raising questions about the adequacy of planning and infrastructure.
c. East Sheen
There was a total of 53 responses from East Sheen. The main issues arising are summarised below.
Traffic Congestion and Pollution
A concern throughout the feedback is persistent traffic congestion, particularly along Upper Richmond Road and surrounding areas. Some residents describe the road as frequently gridlocked, with long queues and slow-moving traffic exacerbated by the closure of Hammersmith Bridge. Respondents feel that this congestion contributes significantly to noise and air pollution, with some commenting that air quality in the area is among the worst in the borough. The idling of vehicles, especially during peak hours and at level crossings, is considered to be intensifying the problem, creating an unhealthy environment for pedestrians, schoolchildren, and residents living nearby.
Cycling Infrastructure and Safety
Cycling is perceived as unsafe and poorly supported by the respondents who have put their pins on East Sheen. Many residents express frustration over the lack of dedicated cycle lanes, changes to existing ones, and what they see as the general hostility of the road environment toward cyclists. Parked cars, dooring risks, and aggressive driving behaviour are felt to make cycling intimidating, even for experienced riders. There seems to be a clear call for continuous, protected, and well-maintained cycle routes, especially between Richmond and Putney, to encourage active travel and reduce reliance on cars.
Pedestrian Safety and Accessibility
Pedestrian safety is expressed as another major concern, particularly at junctions and crossings. Reports of motorists and cyclists ignoring zebra crossings, jumping red lights, and blocking pedestrian paths highlight the dangers faced by those on foot. Specific locations are mentioned as hazardous. Additionally, level crossings are described as bottlenecks, with closures considered longer than necessary leading to crowding and unsafe conditions, especially for families with children and those with mobility issues.
Public Transport and Connectivity
While some areas are served reasonably well by buses, there are complaints about reduced train frequencies The closure of Hammersmith Bridge has disrupted bus routes and increased travel times, making public transport less dependable and convenient. There is a desire for simple improvements to existing services to enhance connectivity and reduce dependence on cars.
Urban Planning and Road Management
Residents raised concerns about traffic light sequencing and road management, suggesting that current systems may prioritise flow in neighbouring boroughs at the expense of local residents. The closure of Sheen Gate and other through routes has led to longer detours for some and increased traffic on surrounding roads, although some residents appreciate the quieter, low-traffic environment for recreation and active travel.
Mixed Views on Road Closures and Access
Opinions are divided on road closures and restricted access. Some residents complained about the inability to drive through parks or use gates like Sheen Gate for quicker access to nearby areas, citing inconvenience, lack of access for those with mobility issues and increased traffic elsewhere. Others celebrate the benefits of reduced motor traffic, noting improvements in safety, air quality, and community space. This contrast highlights the need for balanced solutions that consider both mobility and environmental quality.
Kew
There was a total of 78 responses from Kew. The main issues raised are as described below.
Traffic Congestion, Rat Running, and Road Safety
The Kew area, according to the respondents, is experiencing severe traffic congestion, particularly on Kew Gardens Road, which is frequently blocked from the traffic lights at Kew Road all the way past Kew Village. Some respondents feel that this congestion is worsened by rat-running behaviour, especially on Sandycombe Road and surrounding residential streets like Ennerdale Road. Residents report that making Sandycombe Road one-way during past roadworks led to dangerous traffic displacement onto quieter roads, increasing speed and risk. There is strong opposition to any permanent one-way proposal due to its negative impact on traffic flow and safety. Mortlake Road and its junctions are also described as dangerous, with high-speed vehicles and poor crossing conditions for cyclists. Residents feel that the area is unsuitable for heavy traffic volumes, especially HGVs and school buses, which struggle to navigate narrow residential streets safely.
Cycling Infrastructure and Safety
Cycling in Kew is widely reported as unsafe and poorly supported. While some cycle lanes are appreciated, such as the one on Kew Road, many others are considered incomplete, poorly connected, or obstructed by parked cars and traffic. Cyclists consider some junctions dangerous, such as those requiring crossing four lanes of fastmoving traffic, and advanced cycle boxes that are inaccessible without overtaking in unsafe conditions. The residents also feel that the lack of protected cycle lanes and safe crossings discourages cycling, especially for families and less confident riders. There are calls for 24/7 protected cycle lanes, removal of car parking to improve safety, and better signage and connectivity. Some improvements have been noted, but overall, cycling remains “horribly scary” and under-prioritised.
Public Transport Reliability and Connectivity
Public transport in the area is described as unreliable and poorly connected. Tube and Overground services seem to suffer frequent signal failures, particularly between Richmond and Gunnersbury, with recurring disruptions due to fires and infrastructure issues. People have stated that the District Line offers a low percentage of Richmondbound trains, leading to overcrowding. Bus services, including the 110 and R68, are infrequent and unreliable, with long wait times and poor coverage. There are comments about no direct bus route linking key destinations such as Kew Retail Park, Kew Bridge, and the National Archives, forcing residents to walk long distances or change buses in Richmond. The lack of a coherent transport plan and poor integration between bus and rail networks leaves residents feeling stranded and dependent on cars.
Pedestrian Accessibility and Safety
Some respondents feel that the pedestrian infrastructure is inadequate, with unsafe walking conditions due to fast-moving traffic and cyclists using pavements illegally. The Kew Bridge area is particularly problematic, with electric bikes posing risks to pedestrians. Drainage issues on roads like the A316 flood pavements, further seem to be hindering safe walking. Kew Gardens Station has been reported to be lacking stepfree access, excluding users with mobility issues who cannot use alternative routes. Residents feel that there is a strong call for prioritising pedestrian safety, improving crossings, and ensuring accessibility for all users, especially the elderly, disabled, and those with young children.
Parking Pressure and Vehicle Dominance
Some residents feel that parking is a major issue, with excessive car and SUV presence dominating public space with the balance between parked vehicles and space for pedestrians and cyclists is seen as skewed. Some residents support removing parking to improve cycling safety and reclaim public space, while others express concern over permit restrictions and fines, particularly in areas like North Worple Way where access rules are unclear or inconsistently applied.
Urban Design and Junction Layout
The layout of key junctions and roads is described as inefficient and dangerous. Junctions are mentioned to be complex for pedestrians and cyclists, and bus routes are poorly timed and thought out. There is a call for a complete redesign of the area’s transport infrastructure from some respondents, especially in light of new developments such as the proposed apartment blocks, which will increase demand and strain existing systems.
Community Sentiment and Vision for the Area
Some residents express a desire for Kew to be treated as a low-traffic neighbourhood, preserving its village character and protecting vulnerable road users. There is support for visionary enhancements that prioritise walking, cycling, and public transport over car dominance. Pensford Avenue is praised for being quiet and safe for children, especially since Sandycombe Road reverted to two-way traffic. However, there is also concern that changes must be carefully planned to avoid unintended consequences, such as traffic displacement and loss of essential connections. The community values improvements like the Kew Road cycle lane and the sixty-five bus, but wants more consistent, safe, and inclusive infrastructure across the area.
e. North Richmond
There was a total of 44 responses from North Richmond. The main issues raised were as described below.
Cycling and Pedestrian Accessibility
Cycling access and safety are major concerns in several areas. Junctions turning onto Manor Road, are difficult for both cyclists and pedestrians, especially with long waits at the level crossing. The cycle lane design in Sheen Lane is problematic. Similarly, travelling from Raleigh Road to the A316 is considered a risk, requiring drivers to cross multiple lanes of fast-moving traffic. There are some calls to prioritise cyclists over cars at minor junctions and garage accesses. In Richmond Park, excessive motor vehicle through traffic from Kingston to Richmond is seen as harmful to both cyclists and the environment, with suggestions to enforce bans on commercial vehicles and reduce cutthrough traffic. Some respondents consider Manor Circus has poorly designed cycle lanes that start and stop abruptly, with temporary concrete blocks left in place and no proper landscaping. Richmond Circus is considered similarly problematic, with poor crossing configurations for both cyclists and pedestrians. Clifford Avenue seems to lack dedicated cycling infrastructure. Somerton Avenue is suggested as a suitable location for contraflow cycling to reduce cycling along Lower Richmond Road towards Chalker's Corner. Some roads lack continuous footway and dropped kerbs, making it difficult for children and those with mobility aids to navigate safely. Respondents stated that the pedestrian access along George Street in Richmond Town Centre is poor, particularly near bus stops, and crossings at major junctions are complex and unsafe.
Public Transport and Connectivity
Public transport is generally appreciated but suffers from gaps and inconsistencies The R70 bus is praised but gets overcrowded at peak times. Residents request more bus routes and better pedestrian access. North Sheen Station which has no step-free access has also seen a reduction in service from four to two trains per hour, with fewer direct connections to Hounslow, especially off-peak. The lack of public transport options seems to force residents to drive long detours, increasing congestion and emissions. Manor Circus is criticised for being a terminus for many bus routes rather than a through-point to more useful destinations. Similarly, there is lack of bus connectivity to Kingston. Twickenham has become less accessible for those from North Richmond requiring to change buses, now requiring a long walk between stops, which is especially difficult for those with mobility issues. The R70 is praised for its service but gets busy at peak times. Some residents in North Richmond are calling for improved bus times along Clifford Avenue, which experiences regular bus jams.
Traffic Congestion and Road Safety
Traffic congestion is a widespread issue for respondents from North Richmond, particularly around the A316 and nearby Richmond Park. The level crossing near Manor Road causes long delays for both vehicles and pedestrians, with traffic backing up onto the A316. Some respondents expect this to worsen with the Homebase redevelopment. The junction at Raleigh Road and the A316 is also flagged as dangerous and inefficient, with suggestions to prohibit right turns and reroute traffic via Manor Circus. Manor Circus is criticised by some for being a poorly executed roundabout redesign that took a year and failed to address core traffic issues.
Environmental and Community Impact
Among the responses received, there is strong concern about the environmental impact of traffic, particularly in Richmond Park, where through traffic is seen as damaging to ancient trees and the park’s tranquillity. Some residents argue that the park should not serve as a commuter route. Air pollution near the level crossing is also highlighted, with idling cars contributing to poor air quality. There is also frustration over what is perceived as wasted spending on infrastructure projects like the Manor Circus roundabout, which some consider failed to deliver meaningful improvements.
Infrastructure and Maintenance
Several roads are in poor condition and require urgent maintenance, according to the residents. The pedestrian crossing and pavements at the level crossing are considered to be too narrow to accommodate crowds safely. Residents believe that Manor Circus has uneven surfaces that are hazardous for cyclists and Trinity Road suffers from large potholes due to heavy lorry traffic servicing nearby businesses The need for improved pedestrian and cycling infrastructure is echoed in suggestions to make certain roads two-way for cycling and to enhance access to community hubs.
f. South Richmond
There was a total of 111 responses from South Richmond. The main issues raised are as described below.
Traffic Congestion and Road Network Efficiency
Severe traffic congestion including in neighbouring wards seems to be a recurring issue across multiple roads, particularly on Lower Richmond Road and around the A316 and Tesco roundabout. Respondents feel that the poor traffic light coordination near the stadium leads to long queues, with green lights often ineffective due to downstream red signals. The closure of Hammersmith Bridge and Sheen Gate in Richmond Park seems to have exacerbated congestion, forcing traffic onto Chiswick Bridge and creating
gridlock throughout the area. Residents are concerned about worsening conditions with the upcoming Brewery development in Mortlake, citing a lack of mitigation plans.
Cycling Infrastructure and Safety
Cycling is widely described as unsafe and poorly supported. Richmond Green is described as inaccessible by bike due to one-way restrictions, forcing cyclists onto footpaths. The area functions like a “giant roundabout,” lacking a direct, safe cycling route from the river to the station. Cycle lanes are often felt to be often too narrow or obstructed, leading drivers to encroach on them and undermining their legitimacy. Crossing multi-lane roads is considered particularly hazardous, with cyclists left in vulnerable positions. Albany Passage is noted for being intimidating and unsafe due to broken street lighting and past violent incidents. Some improvements, such as the redesigned Friars Stile Road layout, are appreciated, but overall, cycling remains a stressful and risky mode of transport. There are calls for more connected, protected cycle routes and prioritisation of cyclists at junctions and minor roads.
Pedestrian Accessibility and Safety
According to the respondents, pedestrian infrastructure is inadequate in several areasEton Street urgently needs a crossing. Narrow footpaths near The Quadrant and poorly placed bus stops are felt to be creating congestion and force pedestrians onto the road. The alleyway next to the bus stop is also seen as problematic. Albany Passage is a particular concern for women’s safety due to poor lighting and past attacks. There is strong support for pedestrianisation in central Richmond to improve safety and make it a more attractive shopping destination. Drainage issues and poor pavement conditions are stated to further hinder pedestrian mobility, especially near the A316 and Halford Road. The junction at St Mathias and Park Road is described as dangerous for pedestrians.
Public Transport Reliability and Coverage
Public transport is generally well-used but suffers from reliability and coverage issues, according to the residents. BSome us routes are felt to be overcrowded and infrequent, with calls for more frequent services and double-decker buses. Some routes are also criticised for long wait times and poor reliability, especially given increasing demand from new developments. Tube and train services are felt to be disrupted frequently, particularly between Richmond and Gunnersbury, with signal failures and weekend closures. There is a desire for better integration between bus and rail networks and improved access to Richmond Station. Richmond station is also mentioned as needing more regular services, especially during weekends and rush hours. There is a call for better coordination and timely updates from TfL by the respondents during service interruptions, which are felt to have been frequent and poorly managed.
Road Maintenance and Infrastructure Quality
Some residents feel that the road conditions are poor in several locations, including Parkshot, Halford Road, Hill View Road, and Ellerker Gardens. Potholes, rubble, and general neglect pose risks to cyclists and pedestrians, particularly in Ellerker Gardens. The parking layout in Ellerker Gardens is also considered to be outdated, with suggestions for diagonal parking to better accommodate current usage patterns. Residents are frustrated by delays in repairs, with sarcastic remarks about fixes not arriving before 2040. Parking arrangements are often felt to be outdated, especially in areas where off-street parking has become more common. Suggestions include diagonal parking to optimise space and better enforcement of resident-only bays, particularly on Sundays.
Parking Pressure and Electric Vehicle (EV) Infrastructure
Parking is considered to be a persistent issue, with non-residents occupying spaces for extended periods. There seems to be no priority parking for EVs, making it difficult for users to access charging points. Residents are calling for better management of parking bays and more responsive maintenance of EV infrastructure.
Community Connectivity and Local Access
Some areas are considered to benefit from good connectivity, such as Montague Road, which offers a 5–10-minute walk to bus and train stations. However, other areas are believed to be lacking a sense of place and formal crossing points, despite being community hubs. There is support for making certain roads two-way for cycling and pedestrian use only, such as the route near the Orange Tree Theatre, to enhance local accessibility and calm traffic.
g. St. Margarets & North Twickenham
There was a total of 41 responses from St. Margarets & North Twickenham. The main issues raised are as described below.
Public Transport Connectivity and Reliability
Bus services across the ward are described as unreliable and infrequent, and the R111 route is noted for early terminations and long driver change delays. The lack of fast train connections from Hampton and the need to change at Teddington to reach Richmond further complicate commutes. These issues seem to result in disproportionately long journey times into central London, up to two hours, making local commutes worse than
those from cities like Leamington Spa or Portsmouth. The unreliability of evening train services to Richmond has even led some residents to revert to driving, underscoring the need for more dependable and direct public transport options.
Parking and Local Mobility Challenges
Residents of the ward reported significant difficulties with parking and local mobility. Parking availability is considered by some to be poor, and walking to essential amenities like the local supermarket is described as “impossible,” suggesting a lack of pedestrianfriendly infrastructure, compounded by the area’s poor transport links, which make commuting and daily errands unnecessarily difficult.
Traffic Management and Safety Concerns
Rat-running and speeding are noted as persistent issues, particularly at the Ailsa Road and St Margery’s Drive intersection. According to the respondents, this route is heavily used during morning peak hours, with vehicles travelling at speed, creating safety risks for residents and other road users. The feedback suggests a need for targeted traffic calming measures and enforcement to reduce through-traffic and improve safety in residential areas.
h. Ham, Petersham & Richmond Riverside
There was a total of 118 responses from Ham, Petersham & Richmond Riverside. The main issues raised are set out below.
Traffic Volume, Speed, and Safety
A recurring concern is the high volume and speed of vehicles across residential and school-adjacent roads, particularly Riverside Drive and Petersham Road. These roads are described as hostile environments for pedestrians and cyclists, with aggressive driving behaviour, frequent congestion, and unsafe junctions. The s-bend between St Richard’s and the parade of shops is highlighted as a hotspot for unnecessary traffic flow, with suggestions to revive the “liveable neighbourhoods” proposal to transform it into a pedestrian-friendly square. Speeding vehicles are also noted by residents near schools, creating unsafe conditions for children and families. Buccleuch Gardens is considered dark and uninviting at night. Richmond Gate is seen as a vital junction where traffic flows well, and residents oppose further restrictions on motor vehicle access.
Pedestrian Accessibility and Infrastructure
Pedestrian infrastructure is criticised for being inadequate and inaccessible. There are multiple mentions of missing dropped kerbs, poorly aligned footways, and lack of lighting, especially on Riverside Drive, which is said to become dangerously dark in winter evenings. These issues make it difficult for wheelchair users, people with
buggies, and those with limited mobility to navigate the area safely. The absence of a pedestrian crossing near the Sudbrook Road/Russell School bus stop on Petersham Road is concerning for some respondents, as they consider it forces children and parents to cross unsafely or walk longer distances. The muddy track connecting Ham House to the Thames Path is said to be impassable for prams and wheelchairs for most of the year, despite being a key desire line for residents and visitors. Lighting is felt to be poor along several stretches, discouraging use by vulnerable groups. Respondents mentioned that improvements to the pedestrian bridge are appreciated, but further upgrades, especially lighting at the wooden ramp, are needed to meet growing demand.
Cycling Conditions and Infrastructure
Cycling is described as unsafe and poorly supported, especially along key routes like Petersham Road and the path across Teddington Lock. Narrow lanes, high-speed traffic, and lack of dedicated cycle paths discourage active travel. Respondents feel that cyclists face hostility from drivers and dangerous conditions, particularly in winter when alternative routes like the towpath are unusable due to poor lighting. There is strong support for expanding cycle infrastructure and making shared paths safer and more accessible year-round. Residents feel that Lock Road is narrowed by parked cars, forcing cyclists into conflict with oncoming traffic. The towpath, while popular, is unlit and often flooded, making it inaccessible in winter or after high tides. Suggestions include installing bat-friendly lighting, improving surface conditions, and even exploring the feasibility of a dedicated cycle bridge across the Thames to support active travel. While Teddington Lock Bridge is praised as a valuable traffic-free crossing for cyclists and pedestrians, other parts of the network are felt to be lacking. Comparisons are made to European cities where cycling infrastructure is considered more advanced and inclusive.
Parking and Public Space Use
Parking, especially around Riverside Drive and near the football club, is often seen as inconsiderate and disruptive. Cars parked on junctions and grass verges create hazards for pedestrians and cyclists. There is also criticism of excessive space allocated to parked cars, which could be repurposed for public use or pedestrian-friendly improvements. Residents feel that certain areas across the ward suffer from cars parking across dropped kerbs, making it unsafe for families with young children The scooter/e-bike hire bay is viewed as underutilised and poorly maintained, with calls for better restocking and repairs to support sustainable transport options. Some residents advocate for closing the park to private vehicles to reduce pollution and promote active travel, while others stress the importance of keeping it open during weekdays to alleviate congestion on Petersham Road. A compromise is suggested by some respondents: restricting access on weekends while allowing blue badge holders and
essential traffic. Ham Gate Road is praised for its respectful shared use and scenic value, with no need for further restrictions.
Public Transport and Service Reliability
Bus services are appreciated but seen as infrequent or unreliable. and many residents walk long distances instead and cut through informal routes like Ham Lands. Long wait times and lack of signage during roadworks or incidents are considered to be making it difficult for passengers, especially the elderly, to plan journeys. The area is described as isolated despite its proximity to Richmond and Kingston, and there is concern that new housing developments in Ham are not being matched with transport. While bus stops are accessible, the overall service quality is seen as insufficient for the community’s needs.
Environmental and Community Impact
There is a strong environmental concern tied to private vehicle use, with calls to prioritise public transport and active travel over driving. The pollution, congestion, and safety risks associated with excessive car use are seen by some as incompatible with sustainability goals. Some residents urge a shift in policy that makes private driving less convenient and more costly, reserving it for necessity rather than routine. This shift is seen as essential not only for climate resilience but also for creating safer, more vibrant community spaces. Some residents also feel that the environmental impact of traffic is damaging, particularly in areas like Ham Gate Avenue, where speeding and congestion contribute to noise and air pollution.
Road Safety and Traffic Conditions on Petersham Road
The stretch of Petersham Road from Richmond town centre to Star and Garter Hill is widely regarded as unsafe. High-speed traffic, including TfL buses, is felt to routinely exceed the speed limit, especially along the long, straight section between Ham Common and the Petersham bend. Despite the installation of speed reduction signs, some residents feel a lack of enforcement means dangerous driving persists. The narrow pavements can make walking hazardous, particularly at night, and cycling is avoided due to the unfavourable conditions. Residents suggest implementing average speed checks and better traffic calming measures to address these issues.
Congestion, Roadworks, and Infrastructure Coordination
Respondents mentioned that Petersham Road is a vital link between Richmond and Kingston, yet it suffers from frequent blockages due to roadworks, temporary traffic lights, and park gate closures. These disruptions severely impact bus services and local mobility. There is strong criticism of planning and coordination, with calls to better manage roadworks and prioritise community needs. The road’s historical significance as an ancient track is seen to be contrasted with its current overuse and poor
maintenance, highlighting the need for strategic infrastructure planning. Latchmere Lane is considered to be heavily affected by rat-running, with non-local drivers and HGVs using it as a shortcut.
i. Twickenham Riverside
There was a total of 53 responses from Twickenham Riverside. The main issues raised are as described below.
Public Transport Provision and Satisfaction
There is a strong sense of satisfaction with public transport in the area, particularly regarding bus and train services. One comment highlights that the community is “incredibly well served” by these modes of transport, with the individuals expressing happiness about the availability and reliability of services.
Pedestrian and Cyclist Safety at Crossings
Several concerns are raised about the safety and accessibility of pedestrian crossings, especially for vulnerable users. A two-phase crossing is described as difficult to navigate with children, pushchairs, and for elderly or disabled individuals due to limited space and the complexity of crossing from two directions. Additionally, buses stopping at Cambridge Park seem to be unable to pull up directly to the curb because of the curb buildout design, which is felt to be not only obstructing cars turning left from Richmond Road but also creates further complications for passengers boarding and alighting safely.
Cycling Infrastructure and Connectivity
Cycling infrastructure presents a mixed picture. On one hand, there is praise for a newly completed cycle connection, described as “well-constructed” and “a win for active travel.” On the other hand, significant gaps and hazards remain. Respondents feel that the eastbound cycle track abruptly ends before the Richmond Road/St Margarets Road junction, forcing cyclists to either dismount or ride illegally on the footway. Marys Terrace, a designated London Network Cycle Route, is frequently seen covered in broken glass, which poses risks not only to cyclists but also to dog walkers. EV infrastructure is also seen to be lacking, with chargers like the one on Grosvenor Road installed but not operational for months.
Traffic Volume, Rat Running, and Aggressive Driving
Traffic-related concerns are prominently stated, particularly in residential areas. Roads such as Cambridge Park–Alexandra Road are apparently used as rat runs during busy mornings, leading to aggressive driving behaviours that endanger pedestrians and cyclists. Similarly, another residential road is described as heavily used during rush
hour and school drop-offs, with drivers prioritising speed over safety. These patterns of behaviour contribute to a hostile environment for non-motorised road users and a need for traffic calming measures and enforcement to protect local communities.
Parking Pressure and Accessibility for Disabled Residents
Parking availability and accessibility are pressing issues stated, especially for disabled residents. Additionally, Cresswell Road seems to be experiencing high demand for parking on weekends due to its proximity to Richmond, leaving residents unable to find spaces when returning home. Residents feel that the Crown Road suffers from obstructive parking bays that rely on driver discretion for smooth traffic flow and heavy regular traffic, particularly during morning peak hours.
j. South Twickenham
There was a total of 33 responses from South Twickenham. The main issues raised are as described below.
Pedestrian Safety and School Access
Pedestrian safety seems to be a major concern, particularly along Waldegrave Road, where many people cross without a designated crossing and some vehicles exceed the 20mph speed limit. The road is described as dangerous for families using it as a route to St Mary’s School, with inadequate walkway markings that only extend towards the bridge. Residents feel that the cycle route markings are on the opposite side of the road, which forces cars to veer right to avoid school children, increasing the risk of conflict between road users. Visibility issues are also noted at the junction of Waldegrave Gardens, where a sign obstructs the view of northbound traffic, making right turns hazardous. These issues seem to be highlighting the need for improved pedestrian infrastructure, clearer road markings, and better enforcement of speed limits near schools.
Congestion and Bus Lane Obstruction
Outside Radnor House School, according to the respondents, significant congestion occurs during school pick-up times due to multiple private buses parking in the bus lane and on Cross Deep near Radnor Gardens. They also believe that these buses often seem remain parked for extended periods, up to 45 minutes, causing major traffic disruption and blocking cycle lanes. This apparently not only affects general traffic flow but also impedes TfL bus services and compromises cyclist safety. Residents feel that the situation calls for stricter regulation of school transport parking and better enforcement to maintain the functionality of bus and cycle lanes.
Public Transport Reliability and Connectivity
Public transport reliability seems to be a recurring issue in the area. The R68 bus is described as extremely unreliable, often failing to arrive on time or at all, and not meeting its intended 15-minute frequency. Since changes to the H22 route, services to Richmond have been seen to be reduced, leading to overcrowding even outside peak hours and a more inconsistent service overall. There is a strong demand for improved public transport connectivity, particularly a direct bus route from Cross Deep and Strawberry Vale to Kingston. There is a strong demand for a direct bus service between Twickenham and Kingston, as current routes only connect via Teddington and Hampton. Additionally, increased train frequency on the Strawberry Hill loop is requested to better link the district with Twickenham and Kingston.
Cycling Infrastructure and Safety
Residents feel that cycling conditions are compromised by frequent parking in cycle lanes, particularly after school and during evening club hours. This is felt to be undermining the safety and usability of cycling infrastructure. Despite some improvements noted for cycling, such as general enhancements to routes, the overall provision remains limited. The obstruction of cycle lanes by parked vehicles and buses, combined with poor visibility around bends due to high fences and parked cars, further discourages cycling, according to residents. Extending yellow lines to prevent parking on both sides of dangerous bends is suggested as a necessary safety measure.
Traffic Management and Road Design
Traffic flow is felt by some to be impacted by poor junction design and rat-running behaviour. The B358 junction is identified as a hotspot for queue-jumping, with a recommendation to ban right turns from the slip road between 16:00 and 19:00 to prevent cars from forcing their way into traffic. The offset junction near the roundabout is felt to be disrupting both traffic and pedestrian movement. Additionally, the gyratory system is seen as a barrier to pedestrianisation, with a proposal to remove it. These comments point to a need for strategic redesign of road layouts to improve traffic efficiency and pedestrian access.
Transport Infrastructure and Accessibility at Strawberry Hill Station
Strawberry Hill Station is described as increasingly popular and busy yet lacking essential facilities. A major concern is the absence of toilets at the station, which poses significant challenges for people with illnesses, disabilities, older adults, and pregnant individuals. Additionally, not all train carriages serving the station seem to be equipped with toilets, making longer journeys unpredictable and uncomfortable for those with urgent needs. These gaps in infrastructure, according to the respondents, highlight the
need for station upgrades and consistent onboard facilities to ensure accessibility and dignity for all passengers.
k. West Twickenham
There was a total of 36 responses from West Twickenham. The main issues raised are as described below.
Public Transport Reliability and Connectivity
Public transport along Staines Road is described as unreliable and insufficient for local commuting needs. Residents feel that the buses to Richmond station are frequently delayed, and only one route serves this destination, limiting access to inner London and the Underground. The 490 and 290 buses are reported to have long wait times of 25–30 minutes during evening commutes, which significantly impacts journey times to central London. This is particularly considered frustrating by residents given that other areas geographically further from the centre are better served by TfL, including overground and tram services. The reduction in bus frequency and the use of Staines Road as a changeover point for drivers is further believed to diminish service quality. Lisbon Avenue residents report long waits followed by bus bunching, leading to a shift toward driving. Residents express a strong desire for more reliable and frequent buses, as well as a protected route to Richmond to support commuters and school children and discourage car use.
Traffic Congestion and Junction Design
Staines Road is stated to suffer from chronic congestion, especially northbound, where over 90% of traffic is forced into a single lane while the right-turn lane remains underused. This inefficient lane allocation is believed by residents to lead to long tailbacks and excessive queuing at traffic lights. Suggestions include reconfiguring the junction to allow one lane for left turns and another for straight/right turns, which could alleviate congestion and improve traffic flow.
Cycle and Pedestrian Infrastructure Deficiencies
Cycling infrastructure on Staines Road is considered to be compromised, with cycle lanes rendered unusable due to parked cars. Residents believe, in practice, these lanes function as car parking spaces, undermining their intended purpose, and discouraging active travel. Pedestrian safety is also expressed as a major concern - cars frequently mount the pavement, especially near bus stops and crossing points, endangering pedestrians waiting to cross. The area around First Cross Road is stated as particularly problematic, with inadequate signage about restricted hours and frequent speeding. Building contractors are reported to obstruct pavements during school commute times, further limiting safe pedestrian access.
Parking Management and Controlled Parking Zones (CPZs)
According to some residents, the extension of CPZs in the area has not been accompanied by improvements in public transport or consideration of local commuting patterns. As a result, parking problems have been believed to be displaced rather than resolved. Additionally, parking permits are described as expensive, adding financial strain without delivering meaningful benefits in terms of accessibility or convenience.
Neglect and Infrastructure Investment
There is a strong sentiment that West Twickenham and Hanworth are neglected by the borough in terms of transport infrastructure and investment. Compared to other parts of London, these areas are considered to suffer from longer journey times and poorer service coverage. As mentioned, the lack of strategic planning and investment in public transport, cycling infrastructure, and road safety measures has left residents feeling underserved.
l. Whitton
There was a total of 49 responses from Whitton. The main issues raised are as described below.
Traffic Speeding and Road Safety Concerns
Speeding is expressed as a significant issue on Nelson Road, where vehicles frequently exceed the 20mph limit, especially during nighttime hours. This behaviour is particularly stated as dangerous given the presence of a zebra crossing, a roundabout near the Admiral Nelson pub, and a nearby school. The combination of high speeds and sensitive locations seem to create a hazardous and noisy environment for residents and vulnerable road users. Similarly, Warren Road is described as unsafe for cyclists due to speeding vehicles, reinforcing the broader concern about inadequate traffic calming measures across the area. Residents also mentioned that the Rosebine Avenue estate needs a safe crossing and traffic lights at key junctions.
Rat Running and Visibility Hazards
Residents mentioned that Redway Drive and Cypress Avenue are heavily used as rat runs by drivers seeking to avoid congestion on the High Street, leading to unsafe driving behaviours, such as failing to stop at junctions and driving straight through quiet residential roads. The design of Redway Drive, with its wide carriageway and sweeping junctions, contributes to poor pedestrian safety, especially at Bridge Way where dropped kerbs and parked cars reduce visibility, according to the respondents. Cypress Avenue, particularly north of its junction with Redway Drive, seems to suffer from similar visibility issues due to dense parking, making it difficult for drivers to see
pedestrians and cyclists. These conditions are especially expressed as problematic for disabled users and those relying on non-standard mobility aids.
Cycling Infrastructure and Accessibility
Redway Drive is identified as a cycle route in the Richmond Cycle Strategy (2016–2026), yet its current use as a rat run and the presence of parked cars seems to undermine its safety and accessibility, according to the respondents. A disabled resident who uses a recumbent bike highlights the challenges posed by poor visibility and infrastructure that does not accommodate adaptive cycles. Additionally mentioned, the alleyway near Prospect Crescent features no-cycling signs and tight barriers that restrict access for adaptive bike users. These restrictions are not only considered impractical but have also led to discriminatory experiences, including a reported hate crime. Some residents strongly believe that the lack of inclusive cycling infrastructure in Whitton Ward is particularly concerning given the absence of alternative safe routes for children and disabled individuals.
Pedestrian Safety and Crossing Design
As mentioned by the residents, the exit from Murray Park presents a serious safety risk for children, who must cross between parked cars with limited visibility. The layout seems to encourage vehicles to enter and exit parking spaces near the crossing point, further endangering pedestrians. Residents feel that Rosecroft Gardens also suffers from poor pedestrian safety, with no transport options, an unsafe crossing point, and a problematic no-right-turn restriction that complicates navigation and access. Access to the Rosebine Avenue estate is seen as poor by residents, with only one narrow footpath and a single road serving hundreds of homes.
Public Transport and Connectivity
Public transport in the area received mixed feedback. On the positive side, Whitton has been felt to benefit from frequent bus services, including the 110 route to Richmond, which offers valuable connections to the tube network. Tranmere Road is noted for having better transport services than other parts of the UK, and Sion Court is praised for its proximity to the train station and access to multiple bus routes, as well as walkable links to the high street and parks. As per the respondents, Rosebine Avenue is particularly underserved, with no bus service for over one hundred homes, leaving families, children, and the elderly isolated. Rosebine Avenue residents also face long detours due to the lack of a right turn and poor access during event days However, residents feel that these strengths are not uniformly distributed, as areas like Rosecroft Gardens lack adequate transport access, highlighting disparities in connectivity within the ward.
m. Heathfield
There was a total of 37 responses from Heathfield. The main issues raised are as described below.
Pedestrian and Vehicle Access Challenges
Access to the Montrose Avenue estate, both on foot and by car, is described as poor and unsafe. The only pedestrian crossing over the A316 to Whitton Station and the High Street is a subway, which is stated to be not fully accessible, creating barriers for those with mobility issues. Residents expressed that the tight turn out of the estate and lack of traffic lights or a pedestrian crossing make it difficult and dangerous for residents to enter or exit safely. There seems to be a strong call for improved infrastructure, including a signalised junction and accessible pedestrian crossings, to support safer and more inclusive movement.
Public Transport Limitations
Public transport in the area is widely seen as unreliable and insufficient. Residents stated that 110 and 111 bus routes are frequently delayed, cancelled, or overcrowded, with reports of rude drivers and long travel times, especially the 111, which takes over an hour to reach Kingston. The poor phasing of traffic lights at the end of Powder Mill Lane seems to be further exacerbating delays. Residents also highlighted the lack of connectivity to key destinations like Richmond, Twickenham, Teddington, and Kingston, making daily commuting and errands difficult without a car.
Safety Concerns Around Traffic and Speeding
Residents feel that speeding vehicles are a major concern, particularly near schools and playgrounds. Cars are reported to travel at 30–40 mph in residential areas, including Hanworth Road and Hospital Bridge Road, creating unsafe conditions for children and other vulnerable road users. The mini roundabout on Hanworth Road is described as unsafe, with some drivers bullying others and ignoring right-of-way rules. Additionally, there was mention of rat-running through the estate being common, especially due to the lack of a right-hand turn from Percy Road into Hospital Bridge Road, which encourages fast and aggressive driving through residential streets. The zebra crossing outside Turing House School is highlighted as a safety concern, with many motorists failing to stop. This has been stated as a danger to children and other pedestrians, especially during school hours.
Cycling Infrastructure Gaps
Cycling infrastructure, according to many respondents, is lacking, especially at key junctions like Jubilee Avenue and Percy Road. They also feel that the absence of safe cycling routes forces cyclists into conflict with fast-moving traffic, discouraging active
travel. Some residents call for dedicated, protected cycle lanes and improved junction design to support safer cycling, particularly for families and less confident riders.
Transport Needs for Shift Workers
There is a specific call for a 24-hour bus service along Hospital Bridge Road and Powder Mill Lane to support airport workers and other shift-based employees. Currently, these residents must walk long distances at unsafe hours to access the 111 bus, which is not viable or safe. Residents feel that dedicated airport bus service operating around the clock would significantly improve safety and accessibility for this group.
n. Hampton North
There was a total of 20 responses from Hampton North. The main issues raised are as described below.
Traffic Congestion and Junction Inefficiencies
Traffic congestion seems to be a major concern out of all the responses received, particularly around the junction near the Tesco roundabout and the stadium. Residents feel that the poor coordination between traffic lights leads to long queues, with green lights often ineffective due to red lights further aheadcausing gridlock and frustration for drivers. Additionally, the mini roundabout on Hanworth Road is described as unsafe with intimidating motorists. Speeding is said to be a recurring issue, particularly on Hanworth Road where vehicles are reported to travel at 40 mph and intimidate other drivers. Some respondents believe these issues highlight the need for better traffic signal phasing and enforcement of speed limits to improve flow and safety.
Cycling Infrastructure and Safety
Cycling conditions are described as hazardous and poorly designed. Painted cycle lanes (without physical segregation) are considered unsafe, especially when they are narrow and positioned alongside fast-moving traffic. The junction near Sainsbury’s seems to be particularly problematic due to slip lanes and limited space, making it difficult for cyclists to navigate safely. There is a clear call for wider, protected cycle lanes and improved junction design to support safer cycling, especially for families and less confident riders
Parking and Road Use Conflicts
Some parking practices, especially by school parents driving large vehicles, are seen as disruptive and dangerous. According to respondents, on Hampton Road, parked cars, particularly those belonging to NPL staff, create visibility issues and make turning into side streets like Blandford unsafe. Respondents think these concerns suggest a need
for better parking management, enforcement, and possibly designated drop-off zones to reduce conflict and improve safety.
Public Transport Gaps and Opportunities
Public transport connectivity is described as poor, with limited options for reaching key destinations. There is also mention of poor connections by car and public transport more broadly, indicating a need for strategic improvements to both bus routing and service frequency to better serve the community.
o. Fulwell & Hampton Hill
There was a total of 26 responses from Fulwell & Hampton Hill. The main issues arising are summarised as below.
Pedestrian and Cyclist Safety at Crossings and Junctions
Many respondents have expressed concerns about the safety of pedestrian crossings and junctions. The timing of red lights is cited as insufficient, giving pedestrians only a few seconds to cross busy roads. This issue is felt by some to be compounded by drivers routinely jumping red lights, creating hazardous conditions. Poorly configured crossings, especially those shared with cyclists, are felt to add to the danger. Specific junctions, such as those near Sainsbury’s slip lane, are described as particularly hostile for cyclists due to narrow lanes and aggressive traffic behaviour. There is a call for better traffic light timing, CCTV enforcement, and safer infrastructure for non-motorised users.
Traffic Congestion and Road Management
Heavy traffic and congestion are recurring themes, especially at peak times and around key junctions. The volume of vehicles, combined with poor traffic flow and blocked views caused by parked cars or buses, makes navigation difficult and stressful. Right turns at busy junctions are described as difficult to make due to constant traffic flow and short traffic light cycles. Suggestions include banning right turns during peak hours and improving traffic light sequencing to ease bottlenecks. Heavy Goods Vehicles (HGVs) blocking junctions and causing delays are also a concern, particularly where parked cars restrict movement.
Public Transport and Connectivity
Public transport received mixed reviews. While some bus routes are felt to be wellconnected, there is often dissatisfaction with train services, particularly – as is the case with other wards on the Shepperton Line - their infrequency and poor connectivity to central London and the tube network. There is also interest in long-term improvements like Crossrail 2 to enhance regional connectivity. School pick-up times are noted as underserved by buses, suggesting a need for targeted scheduling improvements. The
SL7 bus is praised for its efficiency but lacks a stop in Hampton Hill, which would significantly improve access for residents in this underserved area.
Parking and Controlled Zones
Parking issues are highlighted in several comments, with concerns about expensive permits and visibility problems caused by relocated bus stops. There is a suggestion to join CPZs (Controlled Parking Zones) for Hampton Road and Trafalgar Road to streamline access and management. Some residents feel that space allocated to electric scooter and bike bays is excessive and underutilised, arguing that it could be better used for car parking to support local businesses. Bushy Park and surrounding areas are mentioned to be central to the discussion on traffic and active travel.
Environmental and Infrastructure Improvements
There is support for schemes that reduce traffic in residential areas, such as the restrictions on Burtons Road, which are seen as successful in improving local conditions without negatively impacting neighbouring streets. However, there is also a desire for more EV chargers on lampposts to support sustainable transport. The feedback reflects a tension between green initiatives and practical usage, with some residents sceptical of infrastructure that appears underused or poorly planned.
p. Hampton
There was a total of 37 responses from Hampton. The main issues raised are as described below.
Rail Connectivity and Service Reliability
Hampton Station is consistently described as underserved, with infrequent train services and frequent cancellations. The fast service to London and key return services via Richmond are felt to be often dropped from schedules, causing frustration for commuters. The current frequency, two trains per hour, and only one per hour on Sundays, is seen as inadequate for a London-connected area. Many residents express a desire for more trains running through Richmond to improve access to the Overground and North London. People feel that the lack of reliability, especially on weekends, undermines confidence in public transport and isolates the community from the broader London network.
Bus Service Limitations and Connectivity Gaps
Bus services are also criticised for being infrequent, prone to cancellations, and terminating early. The 371 is specifically mentioned as unreliable, with long waits and poor service during peak times. Residents feel there is a need for more routes and better connections, especially to areas like Esher, Thames Ditton, Walton, and
Weybridge. Residents currently have to travel via Kingston to reach these destinations, which is felt to be inefficient and time-consuming. Suggestions include extending the R68 or connecting to the K3 bus stop in Esher to improve regional mobility.
Cycling Infrastructure and Safety
Cycling infrastructure is described as inconsistent and often unsafe by some residents. Narrow cycle lanes, poor surfacing, and dangerous junctions, especially near Kingston Bridge, make cycling with children particularly difficult. Floating bus stops are often seen as hazardous, with cars mistakenly entering cycle lanes and cyclists failing to yield to pedestrians. The merging of cycle paths with fast-moving traffic near parked cars was considered to add to the danger. There is some support for widening cycle lanes, improving markings, and creating permanent, protected routes to encourage safe cycling.
Pedestrian Accessibility and Path Conditions
Pedestrian routes are frequently described as poorly maintained and inaccessible. Paths across the golf course are unmarked, discouraging use and creating confusion. Respondents stated that the towpath between Hampton Court and Richmond is often covered in debris, muddy, and unlit, making it unsuitable for prams, wheelchairs, and vulnerable users, especially at night. There are calls for bat-friendly lighting and better surfacing to make these vital walking and cycling links usable year-round. Some residents feel that the lack of safe crossings near medical facilities also poses challenges for those accompanying disabled relatives.
Traffic Congestion and Road Safety
Several roads, including Ormond Drive, are considered to suffer from congestion due to poor traffic light phasing and street parking that reduces them to single lanes. This leads to queuing traffic and unsafe conditions, particularly during school runs. Some residents feel some roads are used as racetracks by speeding drivers, further endangering pedestrians, and cyclists. There are suggestions for implementing Low Traffic Areas (LTAs) and improving junction design to manage flow and enhance safety.
Park Access and Active Travel
While some residents lament the lack of through access, others celebrate the low traffic environment that supports recreation, nature, and safe walking and cycling. A balanced approach is suggested by the residents- maintaining closures for active travel benefits while improving alternative routes to manage traffic flow.
q. Teddington
There was a total of 53 responses from Teddington. The main issues raised are as described below.
High Street Environment and Traffic Impact
Teddington High Street is praised for its vibrant mix of independent shops, restaurants, cafes, and the addition of a market, making it a valued community hub. However, this positive atmosphere is highlighted to be undermined by the dominance of motor traffic, which creates poor conditions for walking and cycling, contributes to pollution and noise, and disrupts public transport. Some residents feel that the narrow pavements and parked cars further exacerbate the danger for cyclists, and the road is described as too narrow for buses to pass parked vehicles safely.
Cycling Infrastructure and Safety
Cycling in Teddington is described as dangerous, particularly along the High Street, where the lack of dedicated infrastructure and the presence of parked cars make it unsafe. There is a call for the introduction of a cycle lane to improve safety and encourage cycling. Additionally, there is considered insufficient secure cycle storage for residents, despite an abundance of on-street car parking. The suggestion to repurpose a small number of car spaces for secure cycle storage, as seen in inner London boroughs to support sustainable transport.
Pedestrian Safety and Crossing Design
Pedestrian safety is a recurring concern expressed, particularly at crossings. The twophase crossing design is described as difficult to navigate for children, pushchairs, and elderly or disabled individuals due to limited space and complex crossing patterns. As respondents described, on Waldegrave Road, many pedestrians cross without a designated crossing, and some vehicles exceed the 20mph speed limit, posing further risks. Visibility issues are noted when turning right from Waldegrave Gardens due to obstructive signage, and the offset junction near the roundabout disrupts both traffic and pedestrian flows.
Public Transport and Connectivity
While buses are generally described as good, there are specific concerns about overcrowding and reduced frequency, particularly on routes from Twickenham Green to Richmond. The redevelopment of the Greggs site is expected by some residents to worsen congestion and delays. There is also a request for a direct bus service between Twickenham and Kingston and increased train frequency on the Strawberry Hill loop to improve connectivity across the district.
Parking Management and CPZ Issues
Parking management is another area of concern expressed. In Parking Zone T4, free parking for visitors is available almost all the time, leaving residents with limited options. Residents feel that on Sundays, cars park on single yellow lines, obstructing cycle lanes and forcing two-lane traffic from South Road into a single lane.
Speed Limits and Traffic Flow
There are mixed views on the 20mph speed limit. While some support borough-wide implementation, others argue that certain roads described as wide, with low pedestrian usage and few junctions do not warrant such restrictions. The presence of speed cameras on these roads, rather than in areas with higher pedestrian footfall, is seen as misaligned with safety priorities. Additionally, traffic flow seems to be hindered by poor lane allocation at traffic lights, where 90% of vehicles go straight or left but are confined to a single lane. A reconfiguration to allow separate lanes for left and straight/right turns is suggested to improve efficiency. The closure of Chestnut Avenue to through traffic has reduced pollution and created a peaceful space, though people felt it has also led to longer detours and congestion on surrounding roads.
Public Realm Improvements
A positive note is made about traffic calming measures on Bushey Park Road, which have improved the area for pleasure and relaxation. Similarly, improvements to the Teddington Lock Bridge are appreciated, though lighting, particularly at the wooden ramp between the two bridges, is identified as needing enhancement.
r. Hampton Wick & South Teddington
There was a total of 16 responses from Hampton Wick & South Teddington. The main issues raised are as described below.
Road Safety and Junction Hazards
Responses highlight safety concerns at local junctions and bends. Pedestrians and cyclists feel vulnerable due to speeding vehicles and poor visibility, especially at blind corners where it is difficult to monitor traffic from both directions. One junction is described as particularly dangerous, requiring pedestrians and cyclists to “weave” through traffic, which builds up quickly. According to some respondents, these conditions seem to create a hostile environment for non-motorised users and suggest a need for traffic calming measures, improved sightlines, and possibly redesigning junction layouts to prioritise safety.
Cycling and Walking Infrastructure
Narrow cycle lanes and poorly maintained paths are considered to make cycling uncomfortable and unsafe for respondents. Some respondents believe that the painted cycle lanes alone do not offer sufficient protection, and their placement alongside fastmoving traffic increases the risk of close passes and collisions, and points to a need for wider, segregated cycle lanes and better pedestrian infrastructure to support active travel.
Traffic Flow and Speed Management
Notably, there is a conflicting view on the 20-mph speed limit - some feel it is unnecessary and leads to tailgating and dangerous overtaking. Some people believe that this suggests a need for a more nuanced approach to speed management, possibly including enforcement measures like average speed cameras and clearer signage to balance safety with traffic flow.
Public Transport Accessibility and Coverage
Hampton Wick Station is noted for its poor accessibility, with no lifts to the platforms, making it difficult for people with mobility issues to use the service. Respondents feel that adding a stop in the Hampton Hill area on the SL7 bus route would significantly improve public transport coverage as some of them travel to that area frequently. Residents feel that these comments highlight the importance of inclusive design and strategic route planning to ensure equitable access to transport.
Traffic Diversion and Shortcut Use
Respondents have stated that the area is frequently used as a shortcut by drivers avoiding congestion on the A316 or navigating around roadworks, increasing traffic volume and contributes to unsafe conditions on residential streets. People think it underscores the need for better traffic management and possibly the implementation of Low Traffic Neighbourhoods (LTNs) or other measures to discourage rat-running and protect local communities.
