Key performance measures CEHL is a Registered Housing Association (RHA). As a Registered Housing Association, CEHL must comply with performance standards established under the Housing Act 1983 (Vic) and administered by the Victorian Housing Registrar. These standards have been established to protect housing assets and ensure quality services to CEHL Renters (including Co-op Members). They represent the standard of operation required of an RHA. CEHL submits an annual report of performance against the standards to the Victorian Housing Registrar.
112
94.8%
98.4%
new tenancies
of tenancies maintained for the full FY
of total properties occupied
27.9
1.7%
1.7%
days turnaround to tenant a property following vacancy
of total tenancies ended by eviction
of total rent ($) outstanding from current tenants
86%
85.1%*
84.5%
urgent repair requests completed on time
non-urgent repair requests completed within 14 days
complaints responded to within 30 days
* Data relates to maintenance services provided by CEHL and CERCs.
CEHL Annual Report 2022/23
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