Key performance measures

CEHL is a Registered Housing Association (RHA). As a Registered Housing Association, CEHL must comply with performance standards established under the Housing Act 1983 (Vic) and administered by the Victorian Housing Registrar. These standards have been established to protect housing assets and ensure quality services to CEHL Renters (including Co-op Members). They represent the standard of operation required of an RHA.

CEHL submits an annual report of performance against the standards to the Victorian Housing Registrar.

112 new tenancies

94.8% of tenancies maintained for the full FY

98.4% of total properties occupied

27.9 days turnaround to tenant a property following vacancy

1.7% of total tenancies ended by eviction

1.7% of total rent ($) outstanding from current tenants

86% urgent repair requests completed on time

85.1%* non-urgent repair requests completed within 14 days

84.5% complaints responded to within 30 days