CS_UK_Glasgow City Council_Town Centre Intercom_EN

Town Centre Intercom

Glasgow City Council / Case Study ”Glasgow Nite Zones“

Help Points

Integration of CCTV

One central control room

SIMPLICITY meets POWER

Glasgow City Council

Help at the touch of a button

Photos: Commend UK Ltd.

Project Details Customer

Glasgow City Council, Scotland, United Kingdom

The Challenge Glasgow’s substantial array of cinemas, pubs and restaurants is legendary and provides a big draw for the 3 million tourists that visit the former European “Capital of Culture” each year. Representing a large

Project Type

part of the city’s economy, Glasgow City Council recently embarked on

Project called “Glasgow Nite Zones” for ensuring public safety during the city centre’s peak night time activity

a project to provide this important sector with a safer environment for

Basic Data

both visitors and locals alike.

The answer was found in the establishment of ”Nite Zone”, a partnership

pprox. 40 per cent drop in serious anti-social A behaviour in the city centre of Glasgow Overall saving of around £ 500,000 a year

project whose aim is to ensure public safety during the city centre’s peak

Technical Data

additional CCTV coverage, and a public Help Point network.

Intercom Server GE 700 Desktop station EE 872 Commend Help Points

night time activity. To help achieve its objective, Nite Zone has introduced enhanced street lighting, improved marketing of transport options at night, provision of transport marshals and environmental enhancements,

The challenge for the project “Nite Zone” was: To reduce the amount of Police intervention required at pub closing times To reduce crime rates and anti-social behaviour committed in the evening To enable clear two way communication in areas with high ambient noise levels The technical requirements for this project were: Installation of a metal pillar incorporating CCTV and Intercom Networking of all external intercoms, wirelessly and over fibre connections Illumination of the call point when Help Point is used Ability to transfer emergency calls from the Blochairn Control Room to Strathclyde Police

The Solution

Customer’s Comment

At the heart of the communication network lies the Commend

Mr. Walter Kean

GE 700 Intercom Server. It enables the Help Points around Glasgow

Glasgow City Council

City Centre to communicate directly with the control room in Blochairn.

There is also the ability to expand other Commend Help Point sites and

“The project‘s success is underlined with quantifiable figures showing

network them to the system – which was already demonstrated during

a 40 per cent drop in serious anti-social behaviour in the city centre.

this project.

This means less incidents for the police to deal with, and likewise, the prosecution service hasn’t had to process these offences either –

To complement the installed Intercom and CCTV solution, a flashing

saving resources and time.

beacon is activated when the Help Points are used, alerting taxi and bus marshals in the vicinity to an incident. As a result not only are the

We are already using the flexible Commend Intercom system and

control room staff able to alert the emergency services if an incident

Help Points network to form the basis of additional services in the city

arises, they know that immediate aid is going to the caller.

centre, such as an automated evacuation procedure. This uses live and recorded messages, distributed through the Intercom network to

The solution of project “Nite Zone” at a glance:

advise the public of evacuation procedures, and provides an additional highly beneficial feature within the flexible Commend technology we Key:

have invested in.

1. Intercom Server GE 700 2. Central Control Room - Blochairn

4

Since the successful completion of our project, several other UK city

3. ‘Metal Mickey’ style pillar 4. ‘Metal Mickey’ style pillar

councils have also decided to implement the “Nite Zone” concept

5. Help Points in the parks 5

3

6. Police box Help Point

as a basis for their own services. We also intend to look into ways of

7. Police and night time revellers

extending the solution package even further.”

6

GE 700 Intercom Server

1

7

2

Key: 1. Intercom Server GE 700 2. Central Control Room - Blochairn 3. Intercom pillar 4. Intercom pillar

Blochairn Control Room

5. Help Points in the parks 6. Police box Help Point 7. Police and night time revellers

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