Hilliard Business Monthly - June edition

HILLIARD AREA CHAMBER OF COMMERCE

BUSINESS MONTHLY

Issue 13

June 2011

Hilliard Women in Business

Flores to speak at June 22 luncheon The upcoming Hilliard Women in Business luncheon on Wednesday, June 22, will feature Theresa Flores.

Flores is a survivor of domestic sex trafficking when she was a teenager living in the Detroit area.

She has written her Theresa Flores

story in her book, “The Sacred Bath: An American Teen’s Story of Modern Day Slavery.” She is a spokeswoman for Gracehaven House and has been seen on ONN, ABC, FOX28 and the Today Show.

The luncheon will also feature the presentation of the Renai Award to a woman member of the Hilliard Area Chamber of Commerce. The qualified candidate will be in her current business or industry for a minimum of two years, have a history of giving back to the Hilliard community and be a member

of the Hilliard Area Chamber of Commerce. The selection committee will also be looking for any recognitions or awards she has received related to her business or industry.

Don’t forget! Flip-flops are requested! Wear your favorite pair of flip-flops to our luncheon to celebrate the first full day of summer. Prizes will be awarded

Small business summit Hilliard Area Chamber of Commerce board chair Heather Keck and president/ CEO Libby Gierach attended the America’s Small Business Summit, sponsored by the U.S. Chamber of Commerce, in Washington, D.C., from May 23-25.

See story on page 2.

Read Keck’s column on the summit on page 3.

www.hilliardchamber.org

in different categories.Be creative and start decorating today!

Reservations for the June 22 luncheon are required and must be made by June 17. It will be held at The Four Seasons Columbus, 4643 Trueman Blvd, in Hilliard. The cost is $20 for chamber members and $23 for guests. A portion of the cost of the reservation is a fund raiser for Gracehaven House. We ask that you pay in advance when making your reservation. Please look for the reservation form or on our website at www.hilliardchamber.org.

This group is open to anyone so please invite your colleagues and friends.

Chamber golf outing set for June 20 Our golf outing is right around the corner and there are still openings for you to play.

It will be held on Monday, June 20, at Heritage Golf Club, 3525 Heritage Club Drive.

The outing is a scramble format and will begin with a shotgun start at noon.

Registration begins and the driving range opens at 10:30 a.m.

The entry fee is $115 per golfer or $450 for a foursome, which includes 18 holes of golf, a cart, drink tickets, a boxed lunch, a BBQ dinner and many prizes to win, including: Straightest Drive, Predict Your Distance, Closest to the Pin, Hole in One, Lowest Team Score, “Most Honest” (highest team score) and the Longest Putt.

The deadline for registration is June 13.

Please look on our website at www.hilliardchamber.org to sign up to play and/or advertise your business!

June 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Hilliard Area Chamber of Commerce Hilliard Area Chamber of Commerce 4081 Main Street, Hilliard, OH 43206-1435 Phone: 614-876-7666, Fax: 614-876-3113 E-mail: info@hilliardchamber.org www.hilliardchamber.org Officers Heather Keck of Bowen & Keck Attorneys at Law Jeremy Felix of PNC Bank Rick Capuano of Credit Union of Ohio Carrie Stanley-Davis, Nationwide Insurance

Board of Directors Tom Baker of Baker & Associates Insurance Agency Steve Bunyard of OhioHealth Dennis Gongwer of ProForma Graphic Impressions 2 Shawn McCabe of McCabe PrintWorks Bonnie Nyikes of Prudential Calhoon Company Realtors Cindy Seitz of Rosati Windows Jean Sickles of Premier Chiropractic Center of Mill Run Brian Wilson of Hilliard City Schools

Chair Vice Chair Treasurer

Staff Libby Gierach President/CEO Jessica Woolley Administrative Assistant Tyler Charles Intern

Past chair

Chamber members’ anniversaries

Small business summit held in Washington, D.C. Hilliard Area Chamber of Commerce board chair Heather Keck and president/CEO Libby Gierach attended the U.S. Chamber’s Small Business Summit in Washington, D.C., on May 23-25.

Keck and Gierach met with U.S. Rep. Steve Stivers (R-Columbus) and U.S. Rep. Pat Tiberi (R-Genoa Township) to bring small business issues to their attention during the Rally on the Hill event.

Additional speakers to the group were U.S. Rep. Eric Cantor of Virginia and U.S. Sen. Jack Kyl of Arizona while on Capitol Hill.

The summit had excellent information on various topics with speakers such as Gen. Stanley McChrystal; Grady Burnett, vice president from Facebook; Steven Boal, founder of Coupons.com; and Andy Card, former chief of staff to President George W. Bush, among others.

The Chamber would like to recognize our members who have continually supported the purpose of the chamber and its activities.

The following members have invested in the chamber for ten or more years as of June 2011: 20 years Active Travel – Jean Gualtieri Shawan-Marquis Insurance Agency – Marty Vaughan 19 years Northwest Kiwanis License Agency – Christina Stahl

14 years Robert P. Krauss, D.D.S. – Cindy Langhirt 13 years Traditions at Mill Run – Melissa Van Buren 12 years Accounting Management, Inc. – Phyllis Lane 11 years McCabe PrintWorks – Shawn & Lora McCabe

18 years Martin Control Systems Inc. – Joe Martin

10 years ProForma Graphic Impressions 2, LLC – Dennis & Kim Gongwer

Hilliard Area Chamber of Commerce Business Monthly is a special advertising supplement to ThisWeek Community Newspapers.

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Chair’s perspective

Small business summit a great learning experience I had the tremendous fortune of attending the America’s Small Business Summit, sponsored by the U.S. Chamber of Commerce, in Washington, D.C., from May 23-25.

Aside from meeting many small business owners and hearing their perspective on the economy and business issues, I was able to listen to and interact with some fantastic speakers on diverse issues.

Two of my favorite speakers were Bill Graham, adjunct professor at Seton Hall and owner of Graham Corporate Communications, and Gen. Stanley McChrystal, former commander of U.S. and International Forces in Afghanistan.

Their topics were on improving your likeability and on leadership, respectively.

I found that their insights were farreaching and certainly helpful no matter what business you’re in. I’d like to share some of their major points.

On likeability: We all know eye con-

tact is important; it ensures that the speaker knows you’re listening and that they have your full attention.

However, when you give your full atHEATHER tention to someone, KECK you’re treating them like they’re special.

People remember how you made them feel (credit: Maya Angelou), so making them feel special is an important aspect in building trust.

People remember through hope, fear, love, and other emotions – we aren’t computers and we don’t have recall based on logic no matter how much we may want that to be true. In order to deliver a message that is based on trust, your message needs to explain to your listener how you intend to help them.

Other important factors include

knowing how to deliver a compliment: notice an improvement, recognize a contribution, or include a specific example.

Managers point out problems – leaders point out contributions. Anyone can benefit from these insights as our speaker pointed out: His 9-year-old daughter was given a free donut at Dunkin’ Donuts just by telling the man at the cash register that he does really important work and that she was glad he was there to provide her with her favorite donut. It made a difference in his day!

On leadership: Gen. McChrystal’s presentation was military-based as you might expect. He drew on similarities that were both humorous and surprising between running an army and running a business.

However, his message was certainly one that spans any operation, and he boiled it down to three key aspects.

1) Leaders have to actually solve

problems. If you are being brought a problem, it’s not because it’s an easy fix. If it were easy – the guy bringing it to you would have done it. So, it’s probably messy but a true leader rolls up their sleeves and gets into the action, he doesn’t delegate it to someone else.

So, dig in and get to work – don’t leave it for someone else.

2) Leaders have to implement change. Anyone can talk about making a change, but very few have the courage to initiate it and put that change into action.

I’m a big proponent of this point.

Talking or complaining about the changes that need to be made is not helpful nor is it leadership.

Come to the table with possible alternative solutions, brainstorm in a thoughtful and helpful way to fix the problem.

It’s the difference between those who lead and those who follow.

3) Leaders embrace the human factor. The personal connections we make with those around us are what binds us together and makes us want to work in cooperation.

Leaders recognize that everyone has both positive and less positive work qualities – embrace and enhance the positive qualities in each person around you and you will have a team that is glued together and strong.

He calls this plywood leadership and these key points create the basis of his own leadership principles.

Thoughtfully considering your own leadership style, do you have room to be more likeable? Can you lead just a little bit better?

Reflecting on your own strengths and weaknesses in leadership and likeability will help you in every aspect of your business and life.

Heather Keck is the chair of Hilliard Area Chamber of Commerce.

6 Weeks. 6 Big Acts.

Diving with the Decades!

June

10 June

17 June

24 July

Live entertainment at the Hilliard Family Aquatic Center on Friday nights from 6:00-8:00 p.m.!

5100 Nike Drive, Hilliard (614) 527-2267 • www.campbowwow.com/hilliard www.hilliardchamber.org

www.HilliardOhio.gov

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1940’s

The Buckeye Tailgaters 1950’s

Unsung Heroes 1960’s

Red Hot Rhythm Review 1970’s

John Schwab 1990’s

Crescent Fresh 2000’s

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Free admission after 5:00 p.m. to those born in the “decade of the week”!

June 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Column

Surviving the notso-great recovery

To advertise in the Hilliard Area Chamber of Commerce Business Monthly, contact ThisWeek Community Newspapers sales representative Michelle Rettig at (740) 888-6016 or mrettig@ thisweeknews.com.

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Reprinted courtesy of Jim Blasingame of The Small Business Advocate.

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Celebrate July 4 in Hilliard The 4th of July parade will begin at 10 a.m .on Monday, July 4, departing from the Franklin County Fairgrounds.

Entertainment begins at 6 p.m. in the Roger A. Reynolds Municipal Park with ’80s music sensation, The Reaganomics, and emcee David McCreary, co-host of the Ohio State Lottery

game show Cash Explosion and local TV personality.

Carnival rides and food vendors will be set up in the Roger A. Reynolds Municipal Park beginning on Saturday, July 2, through the end of fireworks, which will begin at 9:45 p.m. on July 4.

100% UA

E

said, “It still feels like a recession,” which is up from 28% making this choice in the previous poll.

Our survey, while unscientific, is supported by others that are: The NFIB small business survey indicated optimism declined again in April, and the Tatum, LLC survey has been reporting more red arrows than green ones all year. Clearly, overall small business economic sentiment has eroded.

But sentiment shmentiment! As the CEO of your small business, it’s your job to balance the force of entrepreneurial optimism with the gravity of economic reality.

That means: • Giving every customer the maximum opportunity to do business with you while serving that customer with maximum efficiency.

• Combining your service “special sauce” with every technological innovation you can find.

• Keeping your team motivated and inspired while running the most deliberate, disciplined and methodical business marathon of your life.

• Believing that it’s okay to fall in love with what you do, but not with how you do it.

Write this on a rock ... Remember the ten most powerful two-letter words: “If it is to be, it is up to me.”

G

After the technical end of the Great Recession in the summer of 2009, I predicted the letter that would most accurately describe this recovery is not a “U,” a “L,” or even a “W,” but rather, a “M” — for marathon.

After working in the six previous recessions, everything pointed to a very long and grinding economic period to me.

Alas, my prediction has come to pass. Seven quarters into the not-so-great recovery, GDP for Q1 2011 came in at only 1.8%, which caused economists, who had earlier projected 2011 growth of at least 3% for the year, to lower their expectations.

We wanted to know what our small-business audience thought about the economy, so for the third time in a year we used our online survey to ask, “What does the economy look like for your small business for 2011?”

Here are the three options, with each response followed by how similar questions were answered previously.

First, those who said, “We're experiencing solid growth and expect the same through 2011,” represented 14% of respondents. In the previous survey, 29% were this optimistic.

Second, the next choice, “Our growth is similar to the national trend - up, but barely,” was chosen by 40% of our sample, which is very close to the 43% choosing a similar option in the previous survey.

Third, unfortunately, 46% of our respondents

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New Chamber members Parkside Children’s Montessori, Inc. Sadhana Arun 5505 Hyde Park Drive Hilliard, Ohio 43026 (614) 771-4369 www.parksidechildrens.com First Montessori preschool in Hilliard. Montessori education is a time-tested, respected, and effective education methodology. A solid foundation early in life creates a self-confident, contributing adult.

Hilliard Community Assistance Council Debbie Smith P.O. Box 1251 Hilliard, OH 43026 (614) 529-9602 www.hilliardfoodpantry.com We have been serving the Hilliard community for nearly 50 years. Our mission is to provide assistance to persons living in the Hilliard school district who find themselves impacted by financial problems or other hardships.We operate the Hilliard Food Pantry, provide utility assistance, and sponsor a Christmas program.

Ohio State Bookkeeping, LLC Heartland Cardiology, LLC Cheri Hughes Sylvia Lampp 5227 Dexter Avenue 3760 Ridge Mill Drive Hilliard, OH 43026 Hilliard, OH 43026 614-777-8000 614-529-8185 www.ohiostatebookkeeping.com Comprised of 30+ years experience in AcBella Capelli Salone & Day Spa counting, Payroll, Tax and Business manageKarla Larson-Miller ment, Ohio State Bookkeeping provides cost-ef4098 Main Street fective professional service, working as partners Hilliard, OH 43026 with our clients to help them design the business 614-771-6774 solution that will deliver maximum growth and www.bellacapellisalone.com wealth potential for their small business. Call A salon like no other. The spa is located in a today for a free consultation. restored century-old home. Offering a warm, unique and comfortable experience for all our AT&T Mobility guests. Bella Capelli is passionate and strives Tisha Miller to provide the best customer service possible.

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June 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Save money now by using your Chamber membership Courtesy of Fireside Photography

Shoppers stroll around one of last year’s Hilliard Farm Market.

Hilliard Farm Market now open every Tuesday The second year for the Hilliard Farm Market has began at the corner of Main and Center Streets every Tuesday and will run through August. The farm market is open from 4 - 7 p.m.

This project started as a project of Leadership Hilliard which is a program committed to its

mission to enhance the Hilliard community by developing and cultivating current and potential leaders.

The purpose of the Hilliard Farm Market is to offer the community the opportunity to purchase locally grown produce directly from farmers. The market

will enhance the economic viability of our local farmers while providing a variety of fresh and nutritional food choices. The market also helps further the development of the Hilliard community by providing an activity which fosters social gathering and interaction.

Have you renewed your Chamber membership?

We appreciate your continued support of the Chamber’s work on behalf of the business community.

We appreciate you being a Hilliard Area Chamber of Commerce member and look forward to another great year!

Thank you to the following

members who have re-invested as of press time: Guardian Finance Company; Time Warner Cable Business Class; OfficeMax (1297); Economic & Community Development Institute (ECDI); Willis & Willis Co., LPA; and Outback Steakhouse.

Is your organization trying to find a way to reduce costs? Save money now by being reviewed for the Hilliard Area Chamber workers’ compensation group rating discount program.

Workers’ compensation premiums can be costly in today’s economy and group rating is still one of the BEST options available to reduce that expense upfront.

If you explored our plan in the past, it’s time to take a second look. You owe it to yourself to explore the options and savings a membership entitles you to receive. If you participate in another group rating program, you may not be saving as much as possible and you may be paying extra dues to belong to another group.

If you are reviewing savings quotes from other group administrators, please make sure that you are comparing apples to apples. Our group administrator, CompManagement, Inc. takes great pride in the accuracy and consistency of our savings forecast, while others may tend to promote inflated savings figures in an effort to secure additional business. It should also be mentioned that not all group administrators offer the same level of service (not all

service companies are capable of providing your organization with the full array of discount programs currently available as well as services related to claims management, cost containment, safety & loss control, rating, and hearing representation).

Therefore, it is critical that you align yourself with a program that has a group administrator that is able to meet all of your current, as well as future needs. Please review other quotes thoroughly to ensure that you are comparing similar discounts and service offerings.

CompManagement is currently in the process of reviewing employers for our group discount program for the 2012 rate year. To receive a free, no obligation savings quote contact CompManagement’s Customer Support Unit at (800) 825-6755, option 3 to request an analysis by phone. As a service to our members, CompManagement will not only evaluate your organization for participation in group rating, but all alternative rating programs that would be beneficial to your organization’s bottom line.

We urge you to take advantage of this tremendous member benefit!

Grow your business this spring Advertise in Hilliard Business Monthly The Hilliard Area Chamber of Commerce and ThisWeek Community Newspapers are partners in this publication which reaches 25,000 Hilliard homes.

Filled with local business profiles, chamber news and upcoming chamber / community events, this is the place for your business message.

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Call Michelle Rettig for details: (740) 888- 6016.

Deadline: Wednesday, July 6 Publication: Thursday, July 14

Member bits • Joe Chlapaty, president and chief executive officer of Advanced Drainage Systems was announced as Master Entrepreneur, one of three honorees of the 2011 Ernst & Young South Central Ohio & Kentucky Entrepreneur Of The Year Program.

In addition, Brett Febus, president and founder of Insource Spend Management Group, was

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named as a finalist.

An awards dinner for the 25 finalists and 3 honorees will be held on June 30 at the Hyatt Regency in Cincinnati.

• Traditions at Mill Run is hosting their annual fundraising event from 5– 8 p.m. on Thursday, June 9. There will be music, food, “super games” for the kids, a caricaturist, 50/50 raffle, silent auction and

more. The cost is $12 for adults, $5 for children (10 and under).

Please RSVP to (614) 771-0100.

• Since the first Hilliard Historical Walking Tour was such a huge success, Destination Hilliard is now planning a second one for Sunday, June 26. Tours will depart at 5, 5:15, 5:30 and 5:45 p.m.

Go to www.destinationhilliard. com for further details.

June 2011 | Hilliard Area Chamber of Commerce Business Monthly

www.hilliardchamber.org

Taste of Hilliard & Business Expo set for Aug. 10

Leadership Hilliard to host Aug. 9 open house Come to Leadership Hilliard’s open house from 5:30-6:30 p.m. on Tuesday, Aug. 9, at Louie’s Grill, 4453 Cemetery Road. You will learn more about the program, meet former participants and enjoy great food and conversation!

This is open to anyone who lives or works in the Hilliard area. You do not need to be a member of the Hilliard Chamber to be in the class.

Feel free to bring a friend as you will receive $50 off the tuition if they also sign up. Call the Chamber at (614) 876-7666 or email info@hilliardchamber.org Leadership Hilliard is a leadership-development program, for existing and emerging leaders, sponsored by the Hilliard Area Chamber of Commerce. The leadership program is a series of classes designed to enhance team-

building, leadership, networking opportunities, and to educate members on the history and current status of the Hilliard community Leadership Hilliard’s goals are to: • identify existing and emerging leaders • develop civic responsibilities and leadership • provide opportunity for communication with and among community leaders • motivate and encourage people to work within Hilliard efficiently • evaluate the impact of the program on the businesses, agencies, organizations and the community of Hilliard.

Leadership Hilliard is in its seventh year of offering its members an opportunity to work on personal growth, meet new people, and to connect with local organizations.

Classes start in September.

From 4:30-7:30 p.m. on Wednesday, Aug. 10, at the Makoy Center from, the Chamber will hold the second Taste of Hilliard & Business Expo. Area restaurants and caterers will offer tasting portions of their specialties to the public for $10 admission.

Restaurants who have already committed to being there are: Olive Tree Mediterranean Café, Raising Cane’s Chicken Fingers, Heritage Golf Club, Courtyard by Marriott, Applebee’s Neighborhood Grill & Bar, Chick-fil-A, Flyers Pizza & Subs, Hooters, Jed’s Fireballs & Brew, Jet’s Pizza, Lil’ Donut Factory, Old Bag of Nails, Sam’s Club, Rusty Bucket, Bob Evans, Cupcake Yum Yum, Flyers Pizza, Kitamu Coffee, Papa John’s Pizza, Sunny Street Café and Texas Roadhouse.

The second part of the event is our Business Expo, which will feature our member businesses who wish to have a booth at the

Presenting sponsor:

Platinum sponsors:

event. All spaces were sold out last year and we anticipate another sell out. Businesses were able to share their services and products with the over 700 people from the community who attended last year’s event.

Your business will also have the option to be on a Passport which will have your company’s logo on it for the attendees to come and have stamped at your booth. The cost for only a booth is $125 and the cost to be on a Passport is an additional $75. The form to participate in the expo will be on our website on June 15. This is another great reason to be a member of the Hilliard Area Chamber of Commerce!

The event will be $10 at the door for the community to come and sample the foods from the restaurants in the area and see our great businesses!

Gold sponsor:

Calendar Friday, June 10 Morning Business Network Exchange Chick-fil-A, 1988 Hilliard Rome Road 8 - 9 a.m.

Monday, June 20 Golf outing Heritage Golf Club Noon Shotgun

Wednesday, June 22 Hilliard Women in Business The Four Seasons Columbus 11:15 a.m. -1:15 p.m.

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June 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Spotlight on Business: The Crew – ‘America’s Hardest Working Team’ Founded by American sports pioneer Lamar Hunt, the Columbus Crew is Ohio's Major League Soccer club, anchoring a diverse sports and entertainment enterprise.

One of the league's Charter Members, the Crew won its first MLS Cup championship in 2008, and has also won the 2002 U.S. Open Cup and MLS Supporters’Shield titles in 2004, 2008 and 2009.

It recently opened its 16th season overall and 13th at historic, first-of-its-kind Crew Stadium.

Known as “America’s Hardest Working Team,” the Crew has had

the best home record in MLS over the past three seasons, and Crew Stadium has become a rowdy fortress for the Black & Gold, with the Nordecke supporter’s section creating one of the most unique sports experiences in the state.

With its convenient location off of I-71 just north of downtown Columbus, and east of the Ohio State University, Crew Stadium is nestled next to the Ohio State Fairgrounds and has a large paved parking lot with a vibrant tailgate atmosphere be- from throughout the region, with major city in Ohio and from all schedule features 17 home games season ticket holders and single- of the contiguous states. from March through October, and fore every match.

The Crew’s 34-game MLS a friendly on Tuesday, July 26 Crew fans travel to Columbus game buyers coming from every

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with Newcastle United FC of the EPL. The Crew also regularly qualifies for play in the CONCACAF Champions League and the Lamar Hunt U.S. Open Cup. In addition to a variety of season ticket packages and singlegame ticket options, Crew games offer discounts and unique hospitality areas for groups of 20 or more. Plus, many companies have taken advantage of the incredible Field Seats that get you as close to the action as the head coach, as well as the amenities of the Center Circle Club seats and the Luxury Suites at Crew Stadium.

For a complete Crew schedule, information about ticket options and benefits, and the inside scoop on your Columbus Crew, visit TheCrew.com or call (614) 447CREW.

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June 2011 | Hilliard Area Chamber of Commerce Business Monthly

www.hilliardchamber.org