The Pipeline Newsletter Vol. 5, No. 4

Page 3

Rain Barrel Benefits

Rain barrel.

There are lots of ways rain barrels are beneficial, not only to those that have them, but to our entire community. Rain barrels are typically placed near a convenient downspout to capture water coming off your roof. When you reduce the runoff from your roof, it can reduce erosion in your yard. Collecting roof runoff

in rain barrels reduces the amount of water that flows from your property. Reducing excessive stormwater also helps decrease flooding, and sewer backups. And keeps pollutants from flowing into our creeks and rivers. Water gathered in a rain barrel can be used on lawns, gardens, or indoor plants. It’s a great way to conserve water and it’s

free to use in your landscape. The Environmental Protection Agency estimates a rain barrel saves the average homeowner up to 1,300 gallons of water each year. That’s 1,300 gallons that won’t show up on your water bill!

josalynnCLUMBIA Smith Raigan Muldrow MEET WATER MEET CLUMBIA WATER How long have you been with the City of Columbia and what do you do? I am an Administrative Manager for City of Columbia with 25 years of service, where I oversee a team that is dedicated to the daily operations of Columbia Water. What is something interesting about you that we wouldn’t learn from your work bio? I own a business known as Sensational Baskets where they are customized to the individual’s needs. What’s the best experience you’ve had working for the City of Columbia? The best experience I have is working in Cityworks on a daily basis helping to create success that allows better service to our customers. Roller Coaster or Ferris Wheel, and why? Roller Coaster, because they help you to face fears that you may have and provide a positive outcome for the future.

KUDOS

How long have you been with the City of Columbia and what do you do? I have been with the City of Columbia for a little over a year now. I work in Customer Care where I assist our COC customers with any issues, questions, or concerns pertaining to water and sewer services we provide. What are some interesting things about you that we wouldn’t learn from your work bio? The most interesting thing about me I’d say would be my love for concerts. I love going to concerts and festivals for any of my favorite artists. I enjoy hearing the music live whether it’s sunny or storming, I’d show up for my favorite celebrities! What’s the best experience you’ve had working for the City of Columbia? The best experience has been working under Ms. Tiffany, she has been a great boss and so supportive to us and our department. It makes it easier coming to work when you are working with someone who is passionate about the same work as you are! Vintage or brand new, and why? Vintage! The more worn, the better! I love to see archive fashion pieces that are rare and make people say “Wow, I haven’t seen those since the 2000s!”

During a busy afternoon at 3000 Harden Street, we received kudos from Mr. Reed. He wanted to commend Cynthia Chen for doing an excellent job addressing his concerns with his account. He also stated that Cynthia’s customer service skills are top tier and she reassured him by saying “let me see what I can do.” Overall, Mr. Reed was grateful for the wonderful customer service despite how busy we were. Mrs. Fore wanted to let us know how she was helped by Me’lisa Smith. She stated her day started off rough, but after speaking with Me’lisa she had a brighter outlook. And Me’lisa provided excellent customer service! She wants to give her flowers. Ms. Higgins wanted to give a shout out to Michael Cook for the great customer service he provided. She stated he was able to assist her in getting the business bill paid without any interruption of services. She was very pleased with his assistance and wanted to give a shout out to his superiors as well for a job well done. The Pipeline | 3


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