YOUR COMMUNITY NEWSPAPER |MAY 2023 | No.248
THE COATESVILLE CHRONICLE Email coatesvillechronicle@gmail.com | ph 021 724 001 | online coatesvillechronicle.com standards first hand. Rob says customers can help the team by checking they have their collection day right. "Go to our website, log into 'my account' and doublecheck you've got the right day. We ask customers to have their bins at the road side by 7am that day. "Please keep your Waste Management bin and we'll rebrand it with Econowaste stickers once your collection starts." Rob says emailed queries are often answered faster than phone calls. So if you've got a question for the team, you can email it to: Auckland@econowaste.co.nz
Econowaste's busy customer service team, from left: Teresa Fortunato, Lynn Beehre and Janice Morgan with Rob Lambert, Regional Manager.
Cleaing Up in Coatesville
F
ollowing Waste Management's decision to step away from providing domestic rubbish collection in North Auckland, the region's refuse collection market has recalibrated. Smaller players, like Econowaste, which serves North Auckland from bases in Silverdale and Whenupai, have been inundated with requests from ex-Waste Management customers needing a new provider. Econowaste is an experienced provider with 25 trucks and drivers on the road in the North Auckland area. The business was established in 2003 and today has more than 250,000 customers between Kaitaia and Wellington. It is 100% Kiwi owned and operated and prides itself on delivering service that some might call 'old fashioned' in the automated operator age.
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However, as a result of recent demand, their systems have had to expand rapidly and Rob Lambert, Econowaste's Regional Manager says staff at all levels of the business are stepping up to make the transition easy for customers. "Even our senior managers are helping to sticker bins," says Rob. "We're doing our best to make sure our customer service standards and values remain the same. We pride ourselves on being responsive to customers and we measure call volumes and anlayse customer surveys to check that we're doing that. Econowaste has a family feel and that's important to us." If you've switched to Econowaste recently or been with them a while, chances are you've spoken to one of the team members in the photo above and experienced ther service
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