Pakenham Powerhouse
In 1990 working from the rear of his vehicle, The One Stop Shop Australia’s Managing Director began a business that has grown from humble beginnings into a powerhouse company that employs up to 650 - 700 people Australia-wide. Thanks to coverage and product range, it is now the largest privately owned vehicle aftermarket installation company in existence. Whilst The One Stop Shop Australia (or TOSSA) operates nationally, with multiple outlets spread across the country and more than 650 corporate and government accounts, the heart of the business is firmly in Victoria. TOSSA’s Head Office is based in Pakenham on a sprawling four-acre site that incorporates Expert Installs, Prestige Towbars, Tint Professor, Trade Towing, Auto Fabrication and Platinum Ultimate Vehicle Protection – businesses all owned by TOSSA. For TOSSA, ensuring customer convenience and guaranteeing customers received the highest quality service is paramount. The Pakenham premises has everything located under one roof. You can see the products, get live demonstrations on display vehicles, and talk to staff for expert advice. For any motoring enthusiast, the array of products is mouthwatering. TOSSA can install a range of electrical devices, including alarms, satellite navigation, cruise-control and parking sensors and on the mechanical side, services include installing tow bars, roof racks, bull-bars and winches. Their Brand names include Hayman Reese, Milford, Alpine, RedArc, Vision, NESA, Rola, Rhino, and Tradesman, just to name a few.
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They also offer exterior/paint and interior protection alongside their window tinting service – Tint Professor – which includes vehicles, homes and commercial buildings. TOSSA’s commitment to customer service isn’t simply a motto hanging on the office wall. Pakenham’s Head office has a waiting room based on a Qantas club lounge complete with Wi-Fi, coffee machines, booth style seating, comfy couches and LED TVs. There is also a games room onsite so customers can kick back and relax while their car is serviced. Throughout the years, TOSSA has never lost sight of what’s important – combining trusted products with providing the best possible experience for every customer, every time. That commitment extends past TOSSA’s customer service to their support and sponsorship of local organizations including the Inverloch Football Netball club, Chirnside Park Football Club, Dalyston Football Netball Club and Inverloch’s Soccer and Surf Life Saving Clubs. In the end, it’s people at the heart of everything TOSSA do … their staff, customers and community.