5 Tips for Choosing an IT Company

What tools and professional partnerships do they utilize?

Transparency

is Key

Companies should be straightforward about what monitoring tools they use, spam filtering and email protection, products for data backup and recovery, and anything else related to your network.

Do Your Research

Once you know the tools they use, research the on your own! Are they widely known, or do they seem like they were developed a week ago? Do they offer warranties or regular updates?

Are they accessible?

Unresponsive IT support will not help your business grow.

When you call their help desk, are you immediately connected to an engineer or does a call center bounce you around looking for the appropriate person? What are their support hours? Do they offer afterhours support for emergency situations?

Do they provide staff with training and continuing education?

YearsofexperienceisonlymildlyvaluableinIT, wherenewmethodsandtechnologiesaredeveloped daily.IftheITcompanyisnotregularlyinvestingin strategiclearninganddevelopmentprogramsfortheir supportstaff,that'saredflag.

Are they friendly to work with?

You want to make sure you have a solid understanding of the work they are doing on your behalf. Do their technicians and engineers use tech jargon when explaining things? Are their contracts and communications filled with similar industry language? Chances are it will be challenging to try and get help when you need it.

Do they demonstrate a strong knowledge of cybersecurity best practices?

Preventing ransomeware and other data breaches is critical in today's environment.

Steps like requiring multi-factor authentication (MFA), external email tags, and a data backup solution should be part of every IT strategy.