Skills Group - 2016 Festive CoachStyle Brochure

Off R er ip O si u ns t id e!

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WWW.COACHSTYLE.CO.UK

CoachStyle2016 Hello, and a very warm welcome to the CoachStyle Christmas 2016 brochure.

CoachStyle is the group’s bargain brand, offering great coach trips to a wide range of destinations, all whilst keeping costs as manageable as possible. This means fun and value for money on all coach trips for the family.

This brochure encloses all of our fantastic CoachStyle destinations for the coming festive season and each trip will include: • A mix of guest style accommodation along with 2* and 3* hotels • Some of our independent hotels are classed as unrated but rest assured quality and customer service are uncompromised • Coach travel on a range of our vehicles • Flexibility to plan your own itinerary at the excursion destinations • Low cost breaks for the cash savvy traveller Skills remains a local family business, hence our strong belief in the local community. We pride ourselves on offering a diverse range of holidays and enjoyable days out for singles, couples and families, which are tailored to suit any budget - Our philosophy is a holiday isn’t just about the destination it’s about the whole experience.

I’m very proud of the team here at Skills and we look forward to spending this magical time of year with you.

Nigel Skill Chairman, Skills Group of Companies

Skills Holidays Ltd is a member of ABTA with membership number V5770/77680. This offers our customers extra protection when travelling and also means we must abide by ABTA’s strict standards of service and Code of Conduct. For further information and to find out about ABTA’s arbitration scheme, please visit www.abta.com.

We are also a member of the Bonded Coach Holiday Group which ensures that your money is protected by a government approved Bond in the unlikely event of our insolvency. For more information please refer to our terms and conditions or visit www.bch-uk.org.

*NB. - All calls to the 0845 number featured in this brochure cost 3p per minute plus your company’s standard access charge.

2

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

Per person

Code: CF161

Any Festive tours featured in this brochure

EARLY BOOKING DISCOUNT

£10 per RIP OUT £59person Offers OFF £10 OFF £20 OFF £10 OFF £10

OFF

Redeeming your vouchers couldn’t be simplier, just hand your vouchers over to one of our friendly staff members in any one of our travel shops when making a booking or call and quote your discount code.

CALL COACHSTYLE NOW ON 08456 66 55 44* 9AM-10PM OR VISIT WWW.COACHSTYLE.CO.UK *Calls cost 3p per minute plus your company’s access charge

get social

Any CoachStyle Continental tours departing in May Code: CF163 Offer ends 03.04.2016

AS FEATURED IN THE COACHSTYLE 2016 SUMMER BROCHURE

Per person

Any CoachStyle British tours departing in April for 4 days or more Code: CF164

Offer ends 06.03.2016

AS FEATURED IN THE COACHSTYLE 2016 SUMMER BROCHURE

Per person

Any 2016 ‘Complimentary City Break’

Code: CF165

Offer ends 27.03.2016

AS FEATURED IN THE COACHSTYLE 2016 SUMMER BROCHURE

LATE AVAILABILITY

We have an exclusive early booking discount for our festive tours as well as great offers in certain months and special tour programmes. Some offers apply to our Summer programme and if you haven’t got a copy of the brochure, you can find a digital version on our website below or pop into one of our stores.

Per person

LATE AVAILABILITY

Please find attached exclusive limited offers across the CoachStyle brand for the coming year!

AS FEATURED IN THE COACHSTYLE 2016 SUMMER BROCHURE

‘COMPLIMENTARY CITIES’ DISCOUNT

Code: CF162

Offer ends 03.04.2016

All Saturday Specials

SATURDAY SPECIAL £59 PP LIMITED TIME BONUS OFFER

Offer ends 06.03.2016

www.twitter.com/SkillsHolidays www.facebook.com/SkillsHolidays1919 www.youtube.com/SkillsHolidays www.instagram/SkillsHolidays

Per person

Any CoachStyle tour departing in August/ September/October for 3 days or more

Code: CF166

Offer ends 31.05.2016

AS FEATURED IN THE COACHSTYLE 2016 SUMMER BROCHURE

EARLY BOOKING DISCOUNT

Join in the conversation, meet new friends and share your holiday experiences.

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge). This voucher is redeemable against any holiday advertised in this brochure and is limited to one voucher per booking. Voucher code must be presented at time of purchase and can only be used once. Voucher cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted.

No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Sunday 6th March 2016.

Offer ends 06.03.2016

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge).

Use this voucher to book any 2 day CoachStyle ‘Saturday Special’ tour advertised in our CoachStyle 2016 summer brochure for the discounted price of £59 per person. Voucher code must be presented at time of purchase and can only be used once. Voucher cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills. co.uk. Valid until midnight on Sunday 3rd April 2016.

Offer ends 03.04.2016

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge). This voucher is redeemable against any CoachStyle Continental tour departing between 1st May 2016 and 31st May 2016 as advertised in our CoachStyle 2016 summer brochure. Voucher code must be presented at time of purchase and can only be used once. Voucher cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills. co.uk. Valid until midnight on Sunday 3rd April 2016.

Offer ends 03.04.2016

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge).

This voucher is redeemable against any CoachStyle tour departing between 1st April 2016 and 30th April 2016 for 4 days or longer as advertised in our Coachstyle 2016 summer brochure. Voucher code must be presented at time of purchase and can only be used once.

Voucher cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Sunday 6th March 2016.

Offer ends 06.03.2016

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge). This voucher is redeemable against any ‘complimentary cities’ tour as advertised in our 2016 CoachStyle summer brochure. Voucher code must be presented at time of purchase and can only be used once. Voucher cannot be used retrospectively or in conjunction with any other offer. If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted. No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Sunday 27th March 2016.

Offer ends 27.03.2016

Vouchers can be used in our travel stores or over the telephone by quoting the reference code (08456665544 – calls cost 3p per minute plus your network provider’s access charge). This voucher is redeemable against any CoachStyle British or Continental tour departing between 1st August and 31st October with a duration of 3 days or longer as advertised in our 2016 CoachStyle summer brochure. Voucher code must be presented at time of purchase and can only be used once. Voucher cannot be used retrospectively or in conjunction with any other offer.

If this voucher is defaced, altered or has exceeded the expiry date listed, it cannot be accepted.

No cash alternative. Subject to availability. For full booking terms and conditions please see our Trading Charter at www.skills.co.uk. Valid until midnight on Tuesday 31st May 2016.

Offer ends 31.05.2016

Gift Vouchers Got a special occasion coming up?

Is it someone’s birthday and you just can’t think of what to buy them?

Don’t worry because Skills Holidays have got you covered!

Pick up one of our very popular holiday gift vouchers now with values from just £5 to £100 you can make any occasion just that extra bit special!

CALL COACHSTYLE NOW ON 08456 66 55 44* 9AM-10PM OR VISIT WWW.COACHSTYLE.CO.UK

*Calls cost 3p per minute plus your company’s access charge

get social

Share your photo’s, comments and stories on our social media!

www.twitter.com/SkillsHolidays and tweet us @SkillsHolidays www.facebook.com/SkillsHolidays1919 come and say hello! www.youtube.com/SkillsHolidays watch our videos www.instagram/SkillsHolidays upload your best holiday pics

micro-contents

brochure key Look out for the symbols below throughout our brochure to give you a glimpse of just some of facilities offered in our fantastic hotels!

Lift

Gym

Central Location

Restaurant

Café

Swimming Pool

Wheelchair access

WiFi Available

Bar

Games/Tennis

Entertainment

Spa/Wellbeing

Welcome on board 2 Rip out offers 3-4 Social media 5 Skills Groups 6 F&Q’s 7 Joining your holiday 8 CoachStyle British contents 9 CoachStyle Continental contents 27 Gift vouchers 32 Terms & Conditions 33-34 Travel Insurance 35 How to book 36

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CoachStyle

If you are working to a budget and looking for ‘low cost and bargain breaks by coach’ then Skills Coachstyle offers a fantastic range of breaks and late availability at excellent value for money. Join these tours from your local pickups around the East Midlands.

For more details visit www.skills.co.uk/coachstyle

skills holidays

Offering ‘stylish coach holidays for the the 21st century’, the Skills Holiday brand offers a full and comprehensive choice of holidays to Britain, Ireland and Continental Europe. Join these tours from a variety of departure points from across the East Midlands, South Yorkshire or the Skills Park & Ride.

For more details visit www.skills.co.uk/holidays

laver holidays Holidays Ltd part of the Skills Group

Now part of the Skills Group, Laver Holidays joined the family in the Spring of 2014. When you book a Laver Holiday you can be sure of a ‘fully inclusive’ holiday experience with ‘Door-to-Door’ operating from the East Midlands to destinations across Britain.

For more details visit www.laverholidays.co.uk

skills days out

With a wide choice of day trips by coach throughout the year, Skills Days Out offers the perfect choice of ‘family friendly and enjoyable days out’ from coasts and country to attractions and special events. You can join our day trips from selected pick ups in Nottinghamshire, Derbyshire and Leicestershire.

For more details visit www.skillsdaysout.co.uk

skills group travel

We offer a ‘Tailor made service for group organisers’ with Skills Group Travel. We can provide you and your group with a tour or holiday specific to your needs for groups of 25 people or more. Contact Skills Group Travel today on 0115 9777416 for advice on the perfect itinerary to suit your group requirements.

For more details visit www.skills.co.uk/group-organisers

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Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

FAQ’s 1) What documentation do I need to travel and will I be sent tickets?

You can travel on your confirmation issued upon final balance payment.

If your tour includes tickets i.e. event admissions they will be passed to you by your tour driver on the day of the event.

2) I’ve lost my holiday confirmation. How do I get a replacement?

Call one of our friendly travel advisors on 0115 9770080 who will be happy to re-issue your documentation.

3) Will you send me a reminder of when my balance is due?

No. It is your responsibility to make sure your payment is made on time. Failing to do so may result in your booking being cancelled.

4) Who do I make my cheque payable to?

Please make cheques payable to ‘Skills Holidays’.

5) If I make changes to my holiday will I be charged?

Yes. We charge an administration fee for any amendments made to your booking, Please see Section 9 of our Trading Charter for full details.

6) Is it compulsory to take travel insurance?

It is a condition of booking that you have valid travel insurance. If you do not currently have a travel insurance policy, we do offer fully comprehensive policies (including cancellation cover), for all of our UK, Ireland and Continental Tours, starting from only £17 per person.

7) Why do I have to pay a single supplement?

Many of the hotels we use charge a supplement for single rooms or double rooms used for sole occupancy. Unfortunately, this is standard practice within the hotel industry. We do offer a selection of holidays which do not carry a single supplement charge; early booking is highly recommended.

8) Can I reserve a seat on the coach?

Yes. At the time of booking you will be advised on the availability of seating.

You can pick your seat, which will be allocated to you throughout the duration of your holiday. Please note seat numbers do not apply on shuttle or feeder services. Please see T&C’s.

9) How much luggage can I take?

One medium-sized suitcase per person (15kg). If you are travelling on a Continental tour we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified.

10) Am I able to bring my wheelchair or mobility scooter?

Due to limited space we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance.

Our driver is not able to assist with the loading of scooters.

11) Will there be a toilet on the coach and will there be comfort stops?

Most of our coaches have toilet facilities (please see trading policy for more details page 33 and 34). On most of our tours there will be a comfort stop dependent on the time and distance travelled. Every 2-3 hours; your tour driver will be able to offer assistance.

12) Can I be picked up from my home?

Yes. We offer a door to door taxi service which incurs an additional cost. See page 8 for more information.

13) Can I make requests to the hotel?

Yes. We will take any requests at the time of booking and pass these onto the accommodation providers who try their best to grant any special requests. Please note that special requests cannot be guaranteed. All dietary/special needs requirements must be specified at the time of booking so that the necessary arrangements can be made.

14) Do I need a passport?

A full British passport with 6 months validity from the departure date is required for Continental Europe. For holidays to Ireland, the Isle of Man or the Channel Islands, you are required to bring valid photo ID (such as a driver’s licence, passport or bus pass).

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

7

JOIN YOUR HOLIDAY The easiest way to join your holiday coach is at one of our local pick up points.

park & ride - Choose to park at our Head Office which is staffed and secure 24/7 for an additional charge (see below).

Located just off the M1, junction 26.

NEWS

We have now changed the way our customers can use our Park & Ride, still the most convenient way to start your holiday, it will allow us to make our services much more efficient.

From 1st January 2016 our Park & Ride services will now only be available for 4 or more day tours. However, we will also be offering *free Park & Ride services to customers travelling with us from Sheffield, Chesterfield and Leicester postal codes. *Subject to availability. Terms and conditions apply. Address confirmation at the time of booking must be an ‘S’/LE postcode.

PARK & RIDE CHARGES PER CAR

4-5 days

6 days or longer

£20 per car £30 per car

Booking and payment for this service must be confirmed at the time of making your holiday reservation as demand is high and spaces are limited to first come first serve. We will also ask for your car registration details at the time of booking.

pick up information Our pickup points are designed to provide as many local connections as possible without creating long, drawn out journeys for the first passenger to get on the coach. We have 6 regular pickups for shorter tours an additional 5 are added for longer holidays. Each pickup has convenient parking nearby - call for more information.

Please see all of our pickups below (if you can’t see a pickup local to you and you are looking to travel in a larger group please ask and we will do what we can to help).

Pickup times will be advised at the time of booking.

Please Note: At times we will use a feeder coach to transport you to a convenient pickup location - this is to save time and ensures that no one is waiting too long to begin their holiday!

6 convenient local pickups for 2-3 day tours

Mansfield

Arnold

Nottingham

Loughborough

Derby

Leicester

GOT A QUESTION?

Outside Argos, Walkden Street, NG18 1QN High Street Bus Stop, Leisure Centre Car Park, High Street, NG5 7EE Coach lay-by alongside Gala Casino, Mount Street, NG1 6HS Loughborough (location to be confirmed) Derby Bus Station Bays 27 & 28, Morledge, DE1 2AY St Margaret’s Bus Station, Gravel Street, LE1 3AG

Our friendly team would be happy to help!

5 additional local pickups for 4+ day tours Sheffield

Chesterfield

Beeston

Long Eaton

Bulwell

Pond Street (opposite Penny Black Pub), S1 1AA Chesterfield Coach Station, Beckingham Way, S40 1TH Lace Road (behind The Cricketer’s Pub), NG9 2NX The Green (Outside Wilkinson’s), NG10 2AB Skills Head Office, Belgrave Road, NG6 8LY

Call today 08456 66 55 44*

(call cost 3p per minut plus your network provider’s standard charge)

taxi pick up from your front door - For the ultimate in convenience and relaxation we can arrange to

collect and return you to and from the Skills Departure Lounge. There is a modest, additional charge for this service based on your post code location, please see the table below for the scale of charges. Terms and conditions apply.

post code areas

NG1, NG3, NG5, NG6, NG7, NG8, NG2, NG4, NG9, NG10, NG11, NG14, NG15, DE5, NG16

NG13, DE5, DE7, NG12, NG17, NG18, DE1, DE72, DE74, NG25, DE2, DE24, DE55, DE56, DE73, LE12, NG19, NG21,

cost £20 £35 £45 £55

Prices quoted are for return journey’s. If your postcode is not featured in the above grid, then contact us to find out if you are eligible for our taxi pick up service.

Please note that a larger supplement may apply.

Price quoted is return journey, per taxi from one collection point as per the lead name on the booking. There is a charge of £10 for each additional pickup/drop off. We reserve the right to pick up additional holiday makers on route and may substitute another vehicle if appropriate.

Taxi pickups must be booked and paid for no less than 28 days prior to departure. Taxi’s which are used on a Bank Holiday will incur a 25% increase to the cost per person.

8

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

COACHSTYLE BRITISH CONTENTS

CHRISTMAS MARKETS

PAGE

Chester Victorian Christmas Market Ft The Adelphi 10

NEW Santa Saturday Specials 20

NEW

Leeds & Manchester Christmas Market

10

A Weekend at the Adelphi

23

NEW

Harrogate Christmas Market

11

A Winter Wonderland in Wales: Twixmas Break

23

Birmingham Christmas Market

11

Leeds & Skipton Christmas Market

12

CHRISTMAS TOURS

NEW

Winchester Cathedral Christmas Market

12

NEW Christmas in Bournemouth & the New Forest 21

NEW

Worcester Christmas Market

13

A Delightful Devonshire Christmas in Torquay

22

Weston-Super-Mare Ft Cheltenham Christmas Market

13

Edinburgh Christmas Market

14

NEW YEAR TOURS

Ludlow Medieval Christmas Fayre

14

NEW New Year Celebrations in Blackpool

24

A Scottish Hogmanay

25

PARTY BREAKS

FAMILY ATTRACTIONS & THEMED TOURS

CoachStyle Party Break 2017

26

York & Harrogate: Turkey & Tinsel

15

Christmas in London & Cambridge

15

Yorkshire Festive Treats

16

Winter Warmth in Warwickshire

16

NEW

All Wrapped up in Scarborough

17

TRADING CHARTER

33-34

NEW

Winter Wonderland in Hyde Park

18

TRAVEL INSURANCE

35

London & Harry Potter

18

London Theatre Breaks

19

EUROPE 27

brochure key Look out for the symbols below throughout our brochure to give you a glimpse of some of the facilities at each hotel.

Lift

Gym

Central Location

Restaurant

Spa/Wellbeing

Games/Tennis

CafĂŠ

Swimming Pool

Wheelchair access

WiFi Available

Entertainment

Bar

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

9

Chester Christmas Market

Featuring the Adelphi Hotel

3 days from £139

Prepare for an enchanting stay as we combine the grand Adelphi Hotel with 70 traditional wooden chalets lining the heart of Chester, selling festive treats and gifts all neatly wrapped around a twinkling Christmas tree.

Day 1 – Departure by coach we travel to Liverpool for our stay at the renowned Adelphi Hotel.

Day 2 – After breakfast we visit Chester for the Christmas Markets.

The Adelphi Hotel ***, Liverpool Rich in history and located in the heart of Liverpool city centre.

Day 3 – We travel to the famous Liverpool Albert Docks before our journey home.

Includes...

2 nights’ dinner, bed & breakfast Drinks offers Excursions to Chester Christmas Market & Liverpool Albert Docks

Chester Christmas Market

Leeds & Manchester Christmas Markets

COACHSTYLE REF: CBXA

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 18 November

3

£139

£30

N.B Dates may change due to football fixtures

NEW

2 days from £75

Let the sweet smell of mulled wine warm your senses as we visit two of the ultimate shopping destinations of the north for their infectious Christmas markets.

Day 1 – We arrive at Leeds Millennium Square as it plays host to the Christkindlmarkt. Indulge in traditional German cuisine and soak up the fun festivities that are on offer.

The Great Victoria ***, Bradford Built in 1867, the Great Victoria Boutique Hotel is a landmark Day 2 – Travel to Manchester’s award-winning Christmas market, filled Victorian building. with unique stalls selling jewellery, crafts, clothes and local produce.

Includes...

1 night dinner, bed & breakfast Excursions to Leeds & Manchester

Leeds Christmas Market

10

COACHSTYLE REF: CBXE

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 19 November

2

£75

NIL

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

NEW

Harrogate Christmas Market

2 days from £75

In the heart of Harrogate follow the sweet smells of mulled wine, mince pies and warm spices and you might be forgiven for stumbling upon St Nicholas’ Grotto as they take centre stage at the annual Christmas market.

Day 1 – Witness the historic Montepellier Quarter of Harrogate sparkling with festive joy at the annual Christmas Market.

Day 2 – Travel to York, the perfect place to indulge in some Christmas shopping.

The Great Victoria ***, Bradford Built in 1867, this Hotel is a landmark Victorian building.

Includes...

1 night dinner, bed & breakfast Tea/coffee with dinner Free time in Harrogate & York

Harrogate © Mikeuk

Birmingham Christmas Market

COACHSTYLE REF: CBHG

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Thu 17 November

2

£75

Nil

Featuring Seasonal Shrewsbury

2 days from £75

The largest authentic German Christmas market outside of Germany returns to Birmingham’s Victoria Square in 2016, packed full of festive cheer and seasonal celebrations!

Day 1 –Travel to Birmingham, home to the largest outdoor Christmas market in the country, offering an array of traditional German gifts, crafts, food and drink.

Day 2 – Visit Shrewsbury home to a shopper’s haven packed with designer shops and an amazing range of independent retailers.

You will be staying at one of the following hotels. Please call us for more details: Holiday Inn ***, Coventry (26 Nov) Holiday Inn Ex ***, Droitwich (26 Nov) Park Inn Birmingham Walsall *** (10 Dec) Includes...

1 night dinner, bed & breakfast Free time to explore Birmingham’s Frankfurt Christmas market Excursion to Shrewsbury

Birmingham Christmas Market

COACHSTYLE REF: CBXB

Route: 2/3 S

DEPARTURE DATE

FROM

S/SUPP

Sat 26 November (1) 2

£75

CALL

Sat 10 December

£75

£15

DAYS 2

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

11

Leeds & Skipton Christmas Market

2 days from £79

Spend some time indulging in all the festive delights on offer at this time of year. Sip on spiced mulled wine as you stroll amongst quirky Christmas stalls selling all of the best food, produce and gifts.

Day 1 – We head to Skipton where the market is packed with stalls You will be staying at one of stocking all things festive, great food and a full range of entertainment the following hotels. Please to put you in the Christmassy mood. call us for more details: Day 2 – Travel to Leeds Millennium Square which hosts the Christkindelmarkt. This has become one of the nation’s favourite markets.

Best Western Guide Post Hotel ***, Bradford Jury’s Inn ***, Bradford Includes...

1 night dinner, bed & breakfast Free time in Leeds & Skipton COACHSTYLE REF: CBXL

Route: 2/3 N

DEPARTURE DATE

FROM

S/SUPP

£79

£15

DAYS

Sun 04 December (1) 2 Park in Leeds © JavenLin

Winchester Cathedral Christmas Market Featuring Oxford

NEW

2 days from £75

These traditional towns are a twinkling treasure trove of timbered buildings and winding cobbled streets that light up during the festive period with seasonal cheer.

Day 1 – Winchester Cathedral Christmas market is recognised as one Holiday Inn Reading South *** of the best in Europe, inspired by traditional German markets you will The Holiday Inn Reading South offers a friendly enviroment for our stay. find a range of wonderful arts and crafts that you don’t usually find on the high street.

Day 2 – After breakfast we visit Oxford on the way home.

Includes...

1 night dinner, bed & breakfast Free time in Winchester & Oxford

COACHSTYLE REF: CBXO

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 19 November

2

£75

£16

Sat 03 December

2

£75

£16

Winchester Cathedral Christmas Market

12

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

Worcester Christmas Market

Featuring Stratford-upon-Avon

2 days from £75

Come along as stalls fill the historic streets of Worcester with the colours, sounds and delightful smells of Christmas, the perfect way to get even the biggest Scrooge into the festive spirit.

Day 1 – We arrive in Stratford-upon-Avon cobbled streets are filled with traditional pubs inviting you in from the cold and quaint shops selling interesting and unusual items perfect for stocking fillers.

Honiley Court Warwick ****

Originally built as a farmhouse, the property has been thoroughly Day 2 – Today we visit Worcester Victorian Christmas Fayre an exciting modernised. atmospheric market where the stallholders take centre stage dressing in traditional Victorian themed dress.

Includes...

1 night dinner, bed & breakfast Free time in Worcester & Stratford-upon-Avon COACHSTYLE REF: CBXM

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Thu 24 November

2

£75

£15

Worcester Cathedral © Pikuseru

Weston-Super-Mare FeaturingCheltenham Christmas Market

5 days from £229

Capture the fun and excitement of Christmas and enjoy an extra special Turkey and Tinsel break in Weston-Super-Mare.

Day 1 – We arrive at Weston-Super-Mare the original British seaside resort.

The Smiths Hotel ***, Located on the seafront, the Smith’s Day 2 – Visit Bath, a beautiful city. Treat yourself to a spa day? Head to Hotel is close to Weston-Superthe Roman style baths the only place in the UK where you can bathe in Mare’s Grand Pier and town centre. naturally hot spa water.

Day 3 – Explore the resort of Weston-Super-Mare today, wrap up and enjoy a fresh walk along its peaceful beaches before heading to the iconic Grand Pier.

Day 4 – We take you to Cheltenham Christmas markets, walk amongst wooden stalls selling a wide range of festive crafts and gifts.

Includes...

4 nights’ dinner, bed & breakfast Turkey & Tinsel package Porterage included on arrival

Day 5 – We return home.

Weston-Super-Mare Grand Pier

COACHSTYLE REF: CBXR

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 12 December

5

£229

Nil

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

13

Edinburgh Christmas Markets

3 days from £135

Twinkling lights line the cobbled streets of Edinburgh and the Christmas celebrations are in full swing as the Christmas markets return. This unique shopping experience has an atmosphere like no other.

Day 1 - We travel to Moffat for free time, this vibrant, bustling town You will be staying at one of offers the warmest of Scottish welcomes! the following hotels. Please call us for more details: Day 2 - A feast of festive treats await you at the annual Edinburgh Christmas Market. Held in the picturesque setting below the Mound, the market offers an ice rink, big wheel and over 100 stalls offering various arts, crafts, gifts and traditional German Cuisine.

Mercure Livingston Hotel *** King Malcolm Hotel ***

Day 3 - Visit Carlisle, once a medieval market town, Carlisle has now been transformed into a vibrant and cultured city

Includes...

2 nights’ dinner, bed and breakfast Excursions to Moffat & Carlisle Free time in Edinburgh COACHSTYLE REF: CBXS

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Thu 24 November

3

£135

£40

Sat 03 December

3

£135

£40

Edinburgh Christmas Market

Ludlow Medieval Christmas Fayre

2 days from £79

Get into the festive spirit, as Ludlow Castle once again plays host to its annual Medieval Fayre. Packed full of things to do for all the family, this themed event has become a festive favourite with CoachStyle passengers. We also visit Worcester, a city rich in history and culture.

Day 1 – Ludlow is the ideal place for this Medieval Fayre. Situated in the grounds of Ludlow Castle, it offers visitors falconry displays, carol singing and the Plantagenet Knight’s Tournament.

You will be staying at one of the following hotels. Please call us for more details:

Day 2 –We make our way to Worcester, a city full of attractions and things to see before we make our way home.

Holiday Inn Express Droitwich *** Gainsborough House Hotel *** Telford Whitehouse Hotel *** Includes...

1 night dinner, bed and breakfast Free time at Ludlow Medieval fayre & Worcester

Ludlow Medieval Christmas Fayre

14

COACHSTYLE REF: CBXU

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 26 November

2

£79

CALL

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

TURKEY & TINSEL

York & Harrogate The beautiful towns of York & Harrogate are just waiting for you to “step into Christmas.” Decked in twinkling lights, romantic cobbled lanes and wrapped in years of history it’s never too early to get that festive feeling.

Day 1 – Arrive in Leeds for time at leisure. Then continue to the hotel where mulled wine and mince pies will be waiting.

Day 2 – Wrap up warm as we spend the day in Harrogate. Perhaps start with a stroll around RHS Garden Harlow Carr before seeking shelter by a roaring fire in a nearby traditional pub.

Day 3 – Travel to Haworth a hilltop village, made famous by the Bronte sisters. Spend the afternoon in Skipton, its historic 900-year-old Cathedral creates a romantic atmosphere.

Day 4 – Visit York, perfect for finding those perfect gifts, the vibrant streets are lined with bright lights and the sweet smells of Christmas.

Day 5 – “It’s beginning to look a lot like Christmas” so we better be heading home!

York Cathedral

Christmas Spirit in London & Cambridge

5 days from £262

The Kimberley Hotel ***, Harrogate Just a 10-minute walk from the centre of Harrogate this hotel offers a warm and friendly place to stay.

Includes...

4 nights’ dinner, bed & breakfast 1 festive meal Mulled wine & mince pies on arrival 1 festive quiz COACHSTYLE REF: CBXC

Route: 4+ N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 28 November

5

£262

£60

2 days from £75

It’s the most wonderful time of the year, and what better way to celebrate than in two of the most magical cities.

Holiday Inn Slough Windsor *** Day 1 – We start in the famous city of Cambridge; sparkly lights turn this university town into a fairytale scene, especially if there’s a dusting The Stylish Holiday Inn Slough Windsor has recently undergone a of snow. £1 million refurbishment.

Day 2 – After breakfast we visit London to witness the city at the most magical time of the year. The streets are lit and window displays come to life bursting with festive cheer.

Includes...

1 night dinner, bed & breakfast Free time in Cambridge & London

London Trafalgar Square

COACHSTYLE REF: CBXF

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 02 December

2

£75

£20

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

15

Yorkshire Festive Treats

NEW

2 days from £75

Haworth is a picturesque village that oozes a vintage charm and delivers a warming glow. Christmas lights hang from roof tops and emerald Christmas trees stand outside quaint shops and homes.

Day 1 – Arrive at Haworth, a twinkling hilltop village decked in festive decoration, overlooking the Yorkshire moors.

Day 2 – Enjoy a continental-style shopping trip at Leeds Millennium Square today as it is transformed into a winter village, bringing a little piece of traditional Germany to the heart of Leeds.

The Bradford Hotel ****, Bradford In Bradford city centre, this hotel offers modern, spacious rooms.

Includes...

1 night dinner, bed & breakfast Free time in Haworth & Leeds

Yorkshire moors © Danielrao

Winter warmth in Warwickshire

COACHSTYLE REF: CBXY

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 10 December

2

£75

£15

NEW

5 days from £230

From cathedrals and castles to carol singing and Christmas lights, there is never a better time to wrap up warm and enjoy the endless tales, history and quaint charm that Warwickshire has to offer.

Day 1 – We take you to Royal Leamington Spa before arriving at the hotel. Honiley Court Hotel ****, Wawrick Day 2 – Visit Warwick for free time and explore boutique shops and a Originally built as a farmhouse, rich heritage. the property has been thoroughly Day 3 – Spend today at leisure in the surroundings of the charming modernised.

Honiley Court Hotel or travel into town.

Day 4 – Travel to Stratford-upon-Avon for free time. Steeped in Olde English charm and romance.

Day 5 – It’s time to go home.

Leamington Spa ©Alicia_Garcia

16

Includes...

4 nights’ dinner, bed & breakfast Free time in Leamington Spa & Warwick Excursion to Stratford-upon-Avon COACHSTYLE REF: CBXX

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 21 November

5

£230

£48

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

All wrapped up in Scarborough

NEW

5 days from £229

Join us in kicking off some fantastic festivites and wrap up in Scarborough, filled with a wealth of history, gardens and seaside shopping opportunities

Scarborough © Cloud77

Day 1 - Travel to Scarborough, one of the most popular holiday destinations in the UK thanks to the good old fashioned fun it offers all the family.

Day 2 - Experience a scenic drive through the North Yorkshire Moors.

Also visit Goathland, a moorland village which continues to attract visitors following its appearance as ‘Aidensfild’ in the TV series ‘Heartbeat,’ and Robins Hood Bay. Day 3 - Enjoy Scarborough at leisure whether you chose to enjoy a brisk stroll along the beach or walk around town.

Day 4 - Visit Whitby, brimming with fish and chip shops, history, culture and tales about Vampires.

Day 5 - We wave goodbye to our hosts and travel home.

Delmont Hotel **, Scarborough This family run hotel is situated close to the lively town centre.

Includes...

4 nights’ dinner, bed & breakfast Evening entertainment Tea/coffee on arrival Scenic drive along North Yorkshire moors Excursions to Whitby & Goathland

COACHSTYLE REF: CBXQ

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 07 November

5

£229

NIL

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

17

London & Harry Potter

SELL OUT TOUR

2 days from £119

Albus Dumbledore invites you to try your hand at wizardry at the Warner Brother studios. Prepare for a spellbinding adventure as we fly our broomsticks into the wizarding world of Harry Potter. Pose for a picture outside 4 Privet Drive, before wandering down Diagon Alley or catch the Hogwarts Express.

Day 1 - Departure by coach to London, a varied and exciting capital city renowned for its fashion, style and attractions. From Soho to Hyde Park and from Trafalgar Square to the Natural History Museum, you will never be short of things to see and do.

Chiltern Hotel ***, Luton Novotel Stevenage ***, Luton You will stay at one of these hotels.

Call us for more details.

Day 2 – Today we visit the Warner Bros. Studio Tour in Watford to get a magical insight into the ‘Making of Harry Potter.’

Includes...

1 night dinner, bed & breakfast Free time in London Entrance into the Harry Potter Studios SKILLS REF: CBHY

Main Hall at Christmas © Rachael Askwith

Winter Wonderland in Hyde Park

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 19 November

2

£119

£15

Sat 10 December

2

£119

£15

NEW

2 days from £69

Hyde Park is transformed into a dazzling spectacle of winter magic and extravaganzas. You will discover a big wheel, bandstand, a stunning ice rink and fairy-lit wooden chalets which line the park all packed with Bavarian charm, tasty treats, delicious smells and unique gifts.

Day 1 – Once we arrive at the hotel you will have enough time to freshen up and change before our coach takes you to Hyde Park for free time at the magical Winter Wonderland.

Day 2 – After breakfast enjoy free time in London before travelling home.

Ibis Styles Excel ***, London The Ibis Styles London Excel is opposite the ExCel Exhibition Centre and adjacent to the Custom House DLR Station.

Includes...

1 night bed & breakfast Free time in London Free time at Winter Wonderland

Hyde Park Winter Wonderland © Louise Smith

18

COACHSTYLE REF: CBXP

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 17 December

2

£69

£28

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

London Theatre Breaks 2 days from £119

There is nothing quite like our London Theatre Break Weekends. Offering an amazing array of West End Shows, there really is no excuse for missing your favourite when they’re in the world’s number one entertainment capital - London.

Day 1 - We make the journey to London to enjoy the matineé performance of your chosen theatre show, before continuing onto our hotel for our evening meal.

Day 2 - Enjoy the morning at leisure in London, a varied and exciting capital city world renowned for its fashion, style and attractions. You will be amazed by the number of places that you can visit from Soho to Hyde Park and from Trafalgar Square to the National History Museum you will never be short of things to see and do. Alternatively take a ride on the London Eye which gives panoramic views over our capital city.

(London Eye £24 per adult, £16 per child- must be booked at the time of booking your holiday).

SKILLS REF: CBLN

Motown the Musical

Stomp

Les Miserables

UPGRADES NOW AVAILABLE

With friendly and welcoming staff this hotel is a perfect choice for our Theatre Break Weekends.

Includes...

Return coach travel; 1 night dinner, bed & breakfast; Matineé performance of chosen theatre show; Free time in London

Route: CALL THEATRE SEATING

PRICE FROM

S/SUPP

S S

£119 £119

£20 £20

Phantom of the Opera Matilda

S UC

£125 £135

£20 £20

2

Lion King Mamma Mia

GC GC

£139 £145

£20 £20

Sat 09 April

2

Billy Elliot Les Miserables

DC UC

£119 £135

£20 £20

Sat 16 April

2

Wicked Motown the Musical

S GC

£119 £130

£20 £20

Sat 23 April

2

Thriller Live Bend it Like Beckham

S TBA

£115 TBA

£20 £20

Sat 07 May

2

Phantom of the Opera Beautiful

RC/S GC

£129 £145

£20 £20

Sat 14 May

2

Jersey Boys Stomp

GC S

£139 £145

£20 £20

Sat 21 May

2

Lion King Charlie & the Chocolate Factory

GC GC

£139 £145

£20 £20

Sat 04 June

2

Les Miserables Mamma Mia

UC TBA

£135 TBA

£20 £20

Sat 11 June

2

Wicked Matilda

S UC

£119 £135

£20 £20

DEPARTURE DATE

DAYS

SHOW

Sat 12 March

2

Billy Elliot Wicked

Sat 19 March

2

Sat 02 April

Motown the Musical GC £135 £20 Jersey Boys GC £139 £20 Seating: S = Stalls, C= Circle, DC = Dress Circle, UC = Upper Circle, RC = Royal Circle, GC = Grand Circle Sat 18 June

Beautiful, The Carol King Musical

Novotel ***, Stevenage

2

Although the shows for the dates below are yet to be confirmed, you can still book and save the date for your diary: • 19 November • 05 November • 26 November • 12 November

• 4* HOTEL • EVENING PERFORMANCE • GUARENTEED STALLS OR CIRCLE SEATS

CALL FOR MORE INFORMATION 19

Santa’s Saturday Specials Rejoice with fantastic value breaks to popular cities, dine and stay with friends at good quality hotels and enjoy exclusive drinks offers!

This is a great way to celebrate the festive season with friends and family.

Manchester & Leeds Watch two of the most exciting and vibrant cities sparkle to life, steeped in twinkling decorations and lively Christmas markets.

Day 1 – Travel to Manchester. Its vibrant city centre continues to attract fashionistas and fun-seekers alike.

Day 2 – Visit Leeds, before returning home.

Includes...

1 night dinner, bed & breakfast Christmas themed dinner served with a glass of house wine or a pint of house beer; Free time in Manchester & Leeds COACHSTYLE REF: CBSS

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 12 November

2

£75

£20

Mercure Bolton *** Georgian House Hotel

Cardiff & Worcester Cardiff glows at Christmas. It’s the perfect time to sample some rich local produce from hot Welsh cakes to hand-made chocolates.

Day 1 – The capital of Wales, Cardiff is jam-packed with top class entertainment, shopping, museums and historic buildings.

Day 2 – Visit Worcester dominated by the Cathedral in the heart of the city.

Park Inn Cardiff North ***

Includes...

1 night dinner, bed & breakfast 3 course dinner served with glass of house wine; Free time in Cardiff & Worcester

20

COACHSTYLE REF: CBSS

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 17 December

2

£75

£18

2 days from £75

NEW

from Christmas in 5 days £399 Bournemouth & the New Forest

Put your feet up and “Step into Christmas” this year as we visit Bournemouth and the New Forest, a unique area filled with history and heritage. Wrap up and enjoy the stunning surroundings or revel in the merriment at the hotel to get you truly in the Christmas spirit.

Horses in the New Forest © One Take Media

Day 1 – We travel straight to Bournemouth where “it’s beginning to look a lot like Christmas.”

Day 2 – Relax and enjoy a scenic drive through the New Forest. We stop at Lyndhurst, known as the capital of the New Forest, perhaps pop into the New Forest Museum which gives a unique guide into the forest’s heritage. Then we visit Brockenhurst, one of the largest villages in the New Forest. This evening there will be entertainment and mulled wine for those returning from Midnight Mass.

Day 3 – On Christmas Day there will be a full Christmas itinerary provided today in the hotel including Christmas lunch with all the trimmings.

Day 4 – Spend the day in Salisbury, voted by Lonely Planet as one of the world’s Top 10 Cities to visit in 2015. If sales shopping isn’t your thing then avoid the Cross Keys and head to the stunning Salisbury Cathedral.

Day 5 – Full of turkey we travel home.

Royal Bath Hotel ****, Bournemouth Opened on Queen Victoria’s coronation day in June 1838, the Royal Bath Hotel was the first hotel in Bournemouth.

Includes 4 nights’ dinner, bed & breakfast Christmas package and evening entertainment Excursion to Salisbury Scenic drive through Lyndhurst & Brockenhurst COACHSTYLE REF: CBXV

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 23 December

5

£399

Nil

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

21

5 days from £409

A Delightful Devonshire Christmas in Torquay

Torquay at dusk © Ian Woolcock

Day 1 - We take you straight to the hotel in Torquay.

Day 2 - This morning we visit Sidmouth, this must see seaside town has it all, peaceful beaches, beautiful gardens and unique shops perfect for picking up those last minute gifts. This afternoon we travel to Exmouth.

Day 3 - Wake up to a Merry Christmas in the comfort of the hotel, where the day will be full of festive cheer. After a leisurely breakfast sit back and relax amongst friends before a wonderful Christmas Day lunch will be served with all of the trimmings.

Day 4 - Enjoy today in Exeter, the capital city of Devon. If Boxing Day sales aren’t your thing then avoid the shops and head to the Gothic St. Peter’s Cathedral and discover over 2,000 years of history. On our way back to the hotel we take a scenic drive through Dawlish and Teignmouth, two beautiful coastal towns.

The Seascape Hotel **, Torquay

The Seascape hotel offers a comfortable, relaxed and a friendly enviroment. The perfect place to spend this Christmas.

Includes...

4 nights’ dinner, bed & breakfast Christmas package Excursions to Sidmouth, Exmouth, Dawlish & Teignmouth

Day 5 - After breakfast we wave goodbye to our hosts and travel home.

22

COACHSTYLE REF: CBXT

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 23 Dec

5

£409

Nil

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

A Winter Wonderland in Wales

TWIXMAS BREAK

3 days from £119

If you wish it could be Christmas everyday, then join us on this wonderful winter break where we are keeping the spirit of Christmas alive.

Day 1 – We stop off at the historic city of Chester for free time to explore it’s cobbled streets or grab some lunch.

Day 2 – Today we take a scenic drive through the fantastic Snowdonia National Park, with stops at Llanberis, a small village at the foot of Snowdonia and Betws-Y-Coed, situated in a beautiful valley.

Day 3 – This morning visit Llangollen, before continuing our journey home.

Snowdonia

A weekend at the Adelphi

Located in the heart of Liverpool City centre the Edwardian Adelphi Hotel was built in 1914 and quickly became “one of the most recognised hotels in the world”.

Free time in Liverpool – This vibrant city is filled with culture and has the largest collection of museums and galleries outside of our Capital.

Free time at the Albert Dock before returning home. Set on the banks of the River Mersey, the Dock is home to the Tate Art Gallery, the Beatles Story and Merseyside Maritime Museum to name but a few (Entrance not included).

Beaufort Park Hotel ***, Mold

Set in beautiful North Welsh countryside this is the perfect hotel for our stay.

Includes...

2 nights’ Dinner, bed & breakfast Entertainment Free time in Chester & Llangollen Scenic drive through Snowdonia National Park COACHSTYLE REF: CBXW

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Wed 28 December

3

£119

£20

CUSTOMER FAVOURITE

3 days from £139

The Adelphi Hotel ***, Liverpool Rich in history and located in the heart of Liverpool city centre.

Includes...

2 nights’ dinner, bed & breakfast 2 for 1 bar offer (7pm-10pm) Free time in Liverpool Excursion to the Liverpool Albert Docks.

Liverpool © Aivard

COACHSTYLE REF: CBAD

Route: 2/3 N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 11 November

3

£139

£30

Fri 02 December

3

£139

£30

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

23

New Year Celebrations in Blackpool

MANAGER’S FAVOURITE

4 days from £299

“Tis the season to be jolly,” and that’s exactly what this brilliant break is all about! Celebrate the New Year with plenty of food and drink in the company of great friends, old and new!

Blackpool Pier © Poppy Pixels

Day 1 – After settling into the hotel, join other guests and enjoy a punch reception followed by a 5-course dinner and an evening of music and party games!

Day 2 – After a full English breakfast, visit Lytham St. Annes, a pretty seaside town nestled along a stretch of peaceful coastline. Later we enjoy a 5-course candlelit dinner at the hotel with a late bar and a night of fantastic cabaret entertainment, party games and dancing. A gala buffet will be served even later to satisfy any rumbling tums and toast in the New Year with a midnight glass of bubbly.

Day 3 – Spend the morning at leisure before afternoon tea. Enjoy a selection of quizzes and games where prizes will be up for grabs before we sit down to enjoy a 6-course candlelit dinner. Tonight the celebrations don’t stop and we ask you to bring your best fancy dress outfits for an evening of optional fancy dress fun, dancing and entertainment!

Day 4 – After breakfast we visit Southport before going home.

24

Georgian Hollies Hotel ***, Blackpool

Set in the heart of Blackpool’s vibrant city centre.

Includes Dinner, bed & breakfast Welcome reception Entertainment, party games & prizes Happy hour 2-3pm & Late Bar* Glass of bubbly on New Years Eve Afternoon Tea Hotpot supper *

Late Bar on New Years Eve and New Years Day COACHSTYLE REF: CBNB

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 30 December

4

£299

NIL

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

A Scottish Hogmanay

4 days from £289

Scotland’s Hogmanay celebrations are the perfect place to welcome 2016 in with a bang! With plenty to see and do you won’t be short of options, so bring your friends, family and your camera as this break ensures a New Years’ to remember!

Christmas House © Christmas

Day 1 – We make our way to Glasgow, Scotland’s largest city for free time. We then travel on to Aberfoyle where tea and coffee will be waiting on our arrival at the hotel.

Day 2 – Visit Loch Lomond & Trossachs National Park, which boasts some of the most stunning scenery in the world, from breath taking Mountains sprinkled in snow to the tranquil beauty of the sparkling Loch Lomond. On return to the hotel, tea, coffee, cakes and mulled wine will be served before dinner this evening in the ballroom. Celebrate with an evening of live entertainment and as the Bells Chime midnight, enjoy a ‘wee’ dram and homemade Short Bread to herald in the New Year.

Day 3 – Begin your day with a refreshing Buck’s Fizz and settle down to a traditional Scottish breakfast. Afterwards tea and coffee will be served throughout the day at the hotel so you are free to do as much or as little as you like.

Day 4 – After a fantastic stay we wave goodbye and travel home

The Rob Roy Hotel **, Aberfoyle

This hotel is wonderfully situated in the idyllic Queen Elizabeth Forest Park.

Includes 3 nights’ dinner, bed & breakfast Full New Year’s package Excursion to Glagow, Loch Lomond & Trossachs Time at Leisure

COACHSTYLE REF: CBXH

Route: 4+ N

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 30 December

4

£289

NIL

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

25

CONTENTS

You’re

Invited

to the Adelphi Hotel for the

CoachStyle Party Break Sat 07 January 2017 2 days from only £75

Join old friends, new friends and Skills staff to party the night away at one of our most popular events of the year, hosted at the world famous Adelphi Hotel in Liverpool. CoachStyle’s annual party break returns and those who have been before will know it’s a guaranteed night to remember.

The Adelphi Hotel *** Itinerary: Day 2 - Free time in Liverpool before Day 1 - Travel to the Albert Docks in Liverpool This renowned hotel is located at the heart of Liverpool city centre.

Liverpool for free time. Tonight we enjoy a 3-course dinner and 2 for 1 drinks offers until 11pm, all followed by our famous disco.

returning home.

Call to book on 08456 66 55 44 or visit www.coachstyle.co.uk

26

Call to book on 08456 66 55 44 or visit www.coachstyle.co.uk

26

COACHSTYLE CONTINENTAL CONTENTS

Our CoachStyle Continental programme makes trips to the continent more accessible than ever before.

Over the years we have worked hard to establish long running relationships with all of our hotels in Europe which we believe offer great standards at affordable prices with all the same fun you’d expect to find in a CoachStyle break. Most of these tours have been in our programme for a number of years and they often attract the same customers year-on-year so book early to avoid disappointment.

PAGE

CHRISTMAS SHOPPERS NEW

Deals on Wheels

28

NEW

French Shopper

28

CHRISTMAS MARKETS Christmas Markets on the Rhine

29

Ostend Christmas Markets

29

CHRISTMAS TOURS Christmas on the Rhine

30

NEW YEAR TOURS New Year on the Rhine

31

TRADING CHARTER

33-34

TRAVEL INSURANCE

35

brochure key Look out for the symbols below throughout our brochure to give you a glimpse of some of the facilities at each hotel.

Lift

Gym

Central Location

Restaurant

Spa/Wellbeing

Games/Tennis

Café

Swimming Pool

Wheelchair access

WiFi Available

Entertainment

Bar

Call to book on 08456 66 55 44 or visit www.coachstyle.co.uk

27

Deals on Wheels Duty Free Shopper

NEW

2 days from £79

Hit the high seas on a shopping experience in ‘Duty Free Heaven’ as we take you to one of the best hypermarkets just across the English Channel.

Shop until you drop and stock up on some Christmas Spirit with all the best bargains.

“I was amazed by how much we covered in such a small amount of time!

I’ll definietly be booking again!”

Day 1 – We depart for Folkestone arriving at our hotel for 1 night dinner, bed & breakfast.

Day 2 – After breakfast we get underway with our plans for a fun-filled shopping spree. We cross the channel by ferry and continue onwards to make the most of the discounted goods on offer.

Grand Burstin Hotel **, Folkestone

Includes...

Return ferry sailing 1 night dinner, bed & breakfast Excursion to a French hypermarket COACHSTYLE REF: CCXX

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 12 November

2

£79

£15

Sat 26 November

2

£79

£15

NEW

French Shopper Shoppers will love this bargain-busting-break visiting Bluewater shopping centre and some of the best shopping warehouses in France.

The perfect way to stock up on all your festive foods and unique gifts for almost half the price.

Day 1 – We take you to Bluewater shopping centre in Kent, the ultimate paradise for shopping enthusiasts before arriving at our hotel in Folkestone for the night.

Day 2 – After breakfast we cross the channel by ferry and continue to a France and Belgium to make the most of the discounted goods on offer.

Includes...

Grand Burstin Hotel **, Folkestone

Return ferry sailing 1 night dinner, bed & breakfast Excursion to Bluewater shopping centre & warehouses in France & Belgium

28

COACHSTYLE REF: CCXX

Route: 2/3 S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Sat 19 November

2

£79

£15

Sat 03 December

2

£79

£15

2 days from £79

Christmas markets on the Rhine

CUSTOMER FAVOURITE

4 days from £185

Prepare for an utterly charming journey along the River Rhine, home to the original Christmas market dating back to the late Middle Ages. The picture perfect towns here provide an idyllic setting for this break.

Day 1 – We depart south for our sailing across to Europe before arriving Hotel Wagner, Kamp-Bornhofen This hotel in Kamp-Bornhofen is late evening at the hotel. a 3-minute walk from the River Day 2 – Visit Rüdesheim’s traditional market. The market square is where Rhine in the UNESCO Middle Rhine you can find Europe’s largest nativity scene, complete with life sized Valley. figures, and more than 120 stalls along the streets.

Day 3 – Today we visit Cochem & Bonn. Picture-postcard Cochem sets the scene with its fairy tale castle set on a vine-clad hill and pleasant riverside promenade. While the traditional Christmas market in Koblenz is held in the picturesque old town, just a stone’s throw away from the main shopping street.

Day 4 – We start our journey home.

Ostend Christmas markets

Includes...

3 nights’ dinner, bed & breakfast Drinks offers Welcome Schnapps wine tasting 2 nights’ entertainment COACHSTYLE REF: CCXR

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 28 November

4

£185

£15

Thu 08 December

4

£185

£15

NEW

4 days from £199

Start your festive season the right way, with a break to Belgium’s famous Christmas markets. Experience a winter wonderland as Ostend and Ypres light up on this magical Continental explorer.

Day 1 - We travel south and set sail across the English Channel.

Day 2 - Explore Ostend and its colourful Christmas market today.

Festively decorated stalls sell everything from jewellery to roasted chestnuts, the perfect way to start your Christmas shopping.

Day 3 - Today we visit Ypres Christmas market, held in main square where traditional wooden stalls are decorated as mini Swiss chalets.

Day 4 - Full of festive cheer we travel home.

Hotel Melinda***, Ostend The Hotel Melinda is a great hotel for travellers interested in gourment food and shopping.

Includes...

3 nights’ dinner, bed & breakfast Welcome drink 2 nights entertainment 1 hour free bar on 2 nights COACHSTYLE REF: CCXO

Route: 4+ S

DEPARTURE DATE

DAYS

FROM

S/SUPP

Mon 28 November

4

£199

£60

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

29

Christmas on the Rhine

CUSTOMER FAVOURITE

5 days from £299

This Christmas join loved ones alongside Andreas and his family as they play host for another year with a Festive package filled with entertainment, festivities and love. The Rhine Valley is now a long standing CoachStyle favourite and with dramatic, breath-taking surroundings, hillside castles and the crisp River Rhine it’s not hard to see why.

Rhine Valley Winter

Day 1 – Departing south for Dover, we sail across the channel and continue our journey across the border into Germany, arriving at our hotel in Kamp Bornhofen for four nights’ dinner, bed and breakfast.

Day 2 – We enjoy a half day excursion to Rüdesheim. The popular Drosselgasse is host to 120 stalls representing 12 countries with their traditional offerings from around the world. Maybe try some delicious Rüdesheim coffee, made locally with distilled Asbach Uralt Brandy.

Day 3 – Celebrate Christmas morning at leisure. Later enjoy a delicious festive lunch before a candle-lit Christmas dinner followed by entertainment and dancing in the evening.

Day 4 – Enjoy free time in Cochem & Boppard - both tour Day 5 – We retrace our footsteps home.

30

Hotel Wagner, Kamp-Bornhofen The hotel in Kamp-Bornhofen is a short walk from the River Rhine in the UNESCO Middle Rhine Valley.

Includes 4 nights’ dinner, bed & breakfast Christmas lunch Candle lit dinner Welcome talk & Schnapps 3 nights’ entertainment Visit from Santa & gift Excursions to Rüdesheim, Cochem & Boppard COACHSTYLE REF: CCXR

Route:

DEPARTURE DATE

DAYS

FROM

S/SUPP

Fri 23 December

5

£299

£30

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

New Year on the Rhine

CUSTOMER FAVOURITE

5 days from £299

Andreas and his family invite you back to celebrate the New Year in style as they play host again with a dynamite New Year’s package – including an amazing firework display. The Rhine Valley is now a long standing CoachStyle favourite amongst our customers and staff and with breath-taking surroundings steeped with hillside castles and towns it’s not hard to see why it continues to captivate all who visit.

Rhine Valley Fireworks © Janny2

Day 1 – Crossing the channel we make our way to Germany and to our hotel for a four night stay.

Day 2 – After breakfast we visit Rüdesheim. Home to many attractions such as the Drosselgasse lined with wine taverns, the ruins of Ehrenfels Castle which are in an idyllic location surrounded by vineyards above the Rhine gorge.

Day 3 – Enjoy free time in Cochem & Koblenz –These two lovely towns are surrounded by natural beauty; Cochem is regarded as the most romantic part of the Moselle Valley and Koblenz a 2000 year old town has an abundance of cultural monuments and historical buildings. We return back to the hotel in the afternoon to get ready to ring in the New Year with entertainment, music and fireworks.

Day 4 – After a wonderful New Year’s Eve, we spend time at leisure relaxing and recuperating in our resort.

Day 5 – We retrace our footsteps back through Germany and into France where we board our ferry at Calais for our return sailing home.

Hotel Wagner, Kamp-Bornhofen The hotel in Kamp-Bornhofen is a short walk from the River Rhine in the UNESCO Middle Rhine Valley.

Includes 4 nights’ dinner, bed & breakfast New Year’s package Welcome schnapps 3 nights’ entertainment Buffet & fireworks Excursions to Rüdesheim Cochem & Koblenz COACHSTYLE REF: CCXR

Route:

DEPARTURE DATE

DAYS

FROM

S/SUPP

Thu 29 December

5

£299

£30

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

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12. Scale of Cancellation Charges Period before departure within which written notification is received Amount of cancellation charge shown as % 41 days or more Loss of deposit 40-36 days 40% B. Balance Due 35-22 days 60% For Day Trips the full price is payable at the time of booking. For Packages 21-14 days 85% the balance is due in full 6 calendar weeks/42 calendar days prior to your 100% scheduled departure unless otherwise stated on your confirmation of booking. 13 days or less Travel Duration Deposit Packages of 2 days or less £30 per person Packages of 3-8 days £50 per person Packages of 9 days or more £70 per person Day Trips Not applicable - full price payable at time of booking

Please note an additional charge will be made on all credit card payments for 13. What happens if we change your holiday?

13.1 The arrangements for your holiday will usually have been made many deposits and balances (currently 2.5%). months in advance. Sometimes changes are unavoidable and we reserve the No additional charge is applicable when using a debit card. right to make them. Most of these changes are likely to be minor and we will C. Optional Items do our best to keep you informed.

Where optional items form part of a holiday (such as excursion, theatre or 13.2 If, after booking and before departure, we make a significant change to other attraction tickets) and are purchased by us payment for such optional your holiday you will have the option of withdrawing from the holiday without 1. Who are we? items is payable in the case of Day Trips at the time of booking and in the penalty or alternatively you may transfer to another holiday without paying an This Trading Charter/Booking Conditions are the standard trading conditions of Skills Motor Coaches Ltd (t/a Skills Holidays) [or Skills Travel Ltd (t/a Skills Day case of Packages a higher deposit may be payable. This will be advised at the administration fee. In either case we will pay you compensation according to time of booking.

The costs of such items will not normally be refundable on the scale set out below.

Out and Coachstyle) and Laver Holidays Ltd as appropriate]. Our full details cancellation by you, unless we obtain a refund from the supplier we use, and 13.3 A significant change includes (but is not limited to) a change in departure and registered address are given at the end of these terms. are not normally transferable. time or return time of more than 12 hours, a change of departure point, location of resort or quality of hotel, (excluding single overnight hotels on 2. Why should I read these pages?

7.

If I use an agent who does my money belong to?

Packages where the quality of the hotel is comparable), a change of mode 2.1 Our Trading Charter forms a key part of our agreement with you and forms when crossing the Channel or, the specification of the coach. the basis of a legally binding contract between you as the lead name making Your agent will hold your deposit on your behalf until we issue a booking confirmation.

The agent then holds this money on our behalf.

The agent holds 13.4 If you withdraw from the holiday because we have made a significant the booking, anyone else in your party and us. the balance you pay on our behalf until the date the balance is due. The agent change or if we have to cancel your holiday for any reason other than 2.2 When you make this booking as the lead name you undertake that you will then forward this to us. non-payment on the balance due date by you, we will offer you the choice have the authority to accept, and do accept, on behalf of your party the terms of either:of these booking conditions.

8. Can we change the price of your holiday after we have issued the booking • A comparable replacement holiday if available; or 2.3 This contract is made subject to the terms of these booking conditions, confirmation?

• A replacement holiday of lower quality together with a refund of the price which are governed by English Law, and the exclusive jurisdiction of the Courts 8.1 Yes we can. However this is done only in very limited circumstances and difference; or of England and Wales. not within 30 days of your departure.

• A full refund of the money you have paid.

2.4 These contract terms and any financial guarantees will not apply to any 8.2 The price of your holiday can be varied due to changes in:13.5 When we have notified you of the changes and options available, you holiday involving any type of flight. Instead, you will be supplied with the full • Transportation costs such as fuel and/or fuel tax, ferry operator fares and must tell us your decision as soon as possible and within any timescale we may booking conditions of the ATOL holder arranging your holiday. Your booking tolls, embarkation or disembarkation fees at terminals; need to set bearing in mind the need to safeguard the holiday arrangements agent will have a copy or alternatively you can request one prior to booking • Exchange rates applied to the particular holiday booked; or of other customers. your holiday from us.

• Dues and taxes including changes in VAT or any other Government imposed 13.6 If we have to cancel your holiday at any time, we are only liable for 2.5 If you were unaware of this trading charter before you made your booking charges. monies you may have paid to us at the time of cancellation and for the and you are not happy to proceed with the booking now that you have seen 8.3 In the case of any variation described above, an amount equivalent to compensation as detailed in the scale below. it, within 7 days of receiving this trading charter you will need to give us 2% of the price of your holiday, which excludes insurance premiums and any 14. Scale of Compensation written notice of your intention not to proceed with the booking and return amendment charges, will be absorbed by us.

14.1 We will pay you compensation for significant changes on the following any documentation provided by us or the travel agent with whom you booked.

8.4 If this means that you would have to pay an increase of more than 10% scale: Your booking will then be cancelled and your monies will be returned in full, of the price of your holiday before increase, you have a choice between 2 provided you have not commenced your travel. options:Period before departure in which significant change is notified to you or your Option A: You may cancel the holiday and receive a full refund of all monies agent amount per person 3. How and when do you make a contract with us? paid, except for any amendment charges. We will consider an appropriate More than 56 days Nil 3.1 We welcome you making contact with us in a number of ways. You refund of insurance premiums paid to us if you can show that you are unable 29-56 days £10 can write to us, phone us, use a nominated travel agent, e-mail or visit our to transfer or reuse your policy. Should you decide to cancel for this reason, 15-28 days £15 website. you must exercise your right to do so within 14 days from the issue date 8-14 days £20 3.2 Whichever way you contact us the contract is only made when printed on your revised invoice.

0-7 days £25 3.2.1 Your booking is entered on to our reservation system; 3.2.2 We issue a booking confirmation in writing via letter or email.

Option B: Alternatively, you can accept an offer of an alternative comparable 14.2 Payment of compensation according to the scale set out above will 3.3 We will send you, or your agent (if booked via an agent), the booking holiday of equivalent or superior quality, if available, or an alternative not affect your statutory rights to claim further compensation if, in all the confirmation within 7 working days of receipt or such earlier time as may be holiday of lower quality, if available. You may then transfer payment made circumstances, you remain dissatisfied. agreed in writing. in respect of the original holiday to the alternative holiday. If the cost of the 14.3 If, prior to departure, we make a significant change to your holiday 3.4 Please check this confirmation very carefully to ensure all the information alternative holiday is less than the original holiday, the difference in price will arrangements or cancel your holiday we will pay you compensation on the is correct and tell us, or your agent, immediately of any errors. be refunded. above scale unless:8.5 We calculate the price of your holidays using the exchange rates quoted • The holiday is cancelled because the number of persons who agreed to take 4. Definitions – types of travel contract 4.1 “Day Trips” means any trip or tour where at the time of booking we intend by the Bank of England on 16 December 2014 using the following currencies: it is less than the minimum number required, and you were informed of the cancellation in writing within the period indicated in the description of the that the duration of the tour or trip should not exceed 24 hours and we do not Pound Sterling for UK and Channel Island arrangements and Euro for other holiday; or intend any hotel or similar sleeping accommodation to be included within the arrangements.

8.6 Please note that travel arrangements are not always purchased in local • The holiday is changed or cancelled by reason of unusual and unforeseeable facilities offered. circumstances beyond our control, the consequences of which could not have 4.2 “Package” means a booking of at least two of the following components, currency and some apparent changes in currency exchange rates have no impact on the price of your Package due to contractual and other protections been avoided even if all due care had been exercised. These circumstances when the service covers a period of more than twenty-four hours and/or in place. include for example war or threat of war, riot, civil strife, terrorist activity, includes overnight accommodation:8.7 If any additional sum has been paid for your holiday under Clause 8.2 industrial disputes, fire, quarantine, epidemic or health risks, natural or • Transport above and there is subsequently, and more than 30 days prior to your nuclear disasters, port and terminal closures and adverse weather conditions.

• Accommodation scheduled departure date, a reduction in the base costs of your holiday as 14.4 If, after departure, we need to make a change to a significant proportion • Other tourist services not ancillary to transport or accommodation and a consequence of matters set out in Clause 8.2, we will refund to you that of your holiday we will do our best to make suitable alternative arrangements accounting for a significant part of the package. portion of the additional sum paid to reflect the reduction in base costs. at no extra cost to you. If it proves impossible to make suitable alternative 4.3 “Holidays” includes any Day Trip or Package.

8.8 We reserve the right to increase or decrease prices of unsold holidays arrangements, or if you have reasonable grounds for refusing the alternative and insurance at any time after brochure publication as our costs change and offered, we will arrange transport back to your point of departure, or to an 5. How is your money protected? exchange rates fluctuate, or to correct errors. Current prices of our holidays alternative location that we agree to.

5.1. Packages: The Code of Conduct of the Bonded Coach Holidays Group (“BCHG”): We subscribe to the Code of Conduct of the Bonded Coach Holidays and travel insurance cover are shown on our website and are also available by telephone. Please ensure you have checked the price of any holiday and travel 15. What is the extent of our liability?

Group (“BCHG”) of the Confederation of Passenger Transport UK (“CPT”).

15.1 Your contract with us will be performed with reasonable skill and care. insurance cover you are interested in before making your booking.

BCHG requires a bond to be taken out to provide protection for money 15.2 We accept responsibility if you or any member of your party is killed or received for your Package in the unlikely event that a Member cannot, for 9. Can I change my holiday arrangements? injured as a result of an activity forming part of your holiday arrangements financial reasons, carry out their obligations to their passengers.

9.1 After we have issued our booking confirmation we will do our best to which you booked with us before your departure; or if any part of your 5.2 Packages: BCHG Consumer Guarantee - The BCHG guarantees to bona fide accommodate any changes you may want to make but we cannot guarantee holiday arrangements, booked with us in the UK, is not as described in the customers that in the event of failure of a bona fide Member, it will: to do so. brochure or not of a reasonable standard but only if the failure in your holiday • Wherever possible, arrange for the Package to be completed; • Where failure occurs after a Package has begun, arrange for customers to be 9.2 Any proposed changes must be notified to us in writing or at the office at arrangements or any death or personal injury is due to any fault on our part or which you made your booking and must be signed by the person who signed that of our agents or suppliers whilst acting in the course of their employment. returned by an appropriate means of transport to their UK area of departure; the booking confirmation form.

15.3 We do not accept responsibility for such failure, death or personal injury • If the Package cannot be completed as booked, to reimburse booking 9.3 If we are able to make the changes an amendment fee will be payable of if payments received by us, subject to taking into account and withholding an £10 per booking for Day Trips and £20 per booking for all other holidays plus 15.3.1 This is not caused by any fault of ours or of our agents or suppliers; or appropriate amount if any part of the Package has already been provided any additional charge for the facilities requested.

15.3.2 This is caused by you or someone not connected with your holiday (including any substituted service).

5.3 Day Trips: Please note - the Code of Conduct and the Consumer Guarantee 9.4 The costs of making a change increase the closer to the departure date you arrangements; or want to make it.

Some arrangements, like particular types of tickets, cannot be 15.3.3 This is due to unusual or unforeseen circumstances which, even with of the BCHG only applies to Packages and does not apply to Day Trips.

5.4 Credit card payments: However in the case of both Packages and Day Trips changed without paying a cancellation charge of up to 100% of the cost of the all due care, we, or our agents or suppliers, could not have anticipated or ticket (see Clause 6 and 12). avoided; or where you have booked any services using a credit card it is likely that you would have recourse against the credit card provided in the event services are 9.5 Any significant alteration by you after the balance due date will be treated 15.3.4 This is due to an event which we or our agents or suppliers, even with as a cancellation of the original booking and will be subject to the cancellation due care, could not foresee or forestall. not supplied in whole or in part. charges detailed below. A significant alteration would include a change of 15.4 For claims which do not involve personal injury, illness or death, the departure date, holiday or hotel, or number of people travelling. most we will have to pay if we are liable to you is limited to the price that 6. When do I need to pay for my holiday and how much? the person affected paid for their holiday (not including insurance premiums 6.1 Deposits for Packages: At the time of booking of a Package you will need to 10.

Can I transfer my booking to someone else? and amendment charges). We will only have to pay this maximum amount pay a deposit for each person named on the booking. if everything has gone wrong and you have received no benefit from your 6.2 Full payment due for Day Trips: At the time of booking you will need to pay 10.1 You can transfer your booking to someone else (“the transferee”) provided you give us reasonable notice. holiday. the full amount of the day trip.

6.3 Alterations of price: We reserve the right to alter the prices of any of the 10.2 The transferee must be able to satisfy all the conditions for the holiday 15.5 If you or any member of your party is killed, injured or becomes ill as a and a change cannot normally be made later than 7 days prior to departure. result of transport by ship, train or coach, any liability (if any) which we or any holidays that we advertise. At the time of booking you will be told the current 10.3 We will make an administration charge of £10 per person for Day Trips carrier may have to pay compensation is limited in line with the applicable price of the holiday. and £20 per person for all other holidays for every transfer we make plus any conventions, namely the Athens Convention (applies to transport by ship), the 6.4 Your commitment: You can book by paying a deposit for each person Berne Convention (applies to transport by rail) and the Geneva Convention named on the booking. You will be told at what point in time you will become reasonable additional costs caused by the transfer.

10.4 You as transferor of the booking must also return any tickets or vouchers (applies to transport by road). You can get copies of the relevant conventions committed to a booking. from the Internet. You should also note that these conventions may limit or 6.5 Our commitment: We are not committed to the booking until such time as that you have received.

10.5 You and the transferee will each remain responsible for ensuring that the remove the carrier’s liability to you and the amount which the carrier has to we provide you with our confirmation of booking. holiday is paid for by the balance due date. pay you.

6.6 Packages - Balance Due: 10.6 Please note: Travel insurance is not transferable and optional items 15.6 If we make any payment to you or any member of your party for death, • For Packages our commitment is always conditional upon any balance being specifically purchased by us for you may not be transferable. personal injury or illness, you will be asked to assign to us or our insurers paid 6 calendar weeks/42 calendar days prior to your scheduled departure the rights you may have to take action against the person or organisation unless otherwise stated on your confirmation of booking (“the balance due 11. How can I cancel my holiday? responsible for causing the death, personal injury or illness and you will be date”).

11.1 You, or any member of your party, may cancel a booking at any time obliged to cooperate with us in taking such action.

• If you book within our balance due period you will need to pay the total provided that the cancellation is made by the lead name on the booking and is 15.7 Our suppliers (such as accommodation or transport providers) have Package cost at the time of your booking. communicated to us in writing. their own booking conditions or conditions of carriage, and these conditions • Where you use an agent, they may require you to pay them earlier than this 11.2 You will have to pay cancellation charges set out in the scale below to are binding between you and the supplier. We may take the benefit of such date and will advise you separately of their balance due date. cover our estimated loss resulting from the cancellation. If you are insured booking conditions where any claims are brought against us. Some of these • If you do not pay the outstanding balance for your Package on or before the against cancellation you may be able to recover the charges from your conditions may limit or remove the relevant transport provider’s or other date when it is due we may cancel your booking and you will be required to insurers. supplier’s liability to you. You can get copies of such conditions from our pay the cancellation charges detailed below.

11.3 Your cancellation will take effect from the date when we receive your offices, or the offices of the relevant supplier.

• The date of cancellation will normally be the date when your confirmation in written confirmation of your cancellation. You must also return any tickets or writing that you intend to cancel is received by us or 15 days after the balance vouchers that you have received. due date, whichever comes first.

11.4 Please note: A reduction in room occupancy may increase the charges for A. Deposits payable at booking (unless otherwise stated on confirmation of the remaining passengers on the booking by the application of supplements booking) for low occupancy of rooms.

trading charter

Call to book on 08456 66 55 44 or visit www.coachstyle.co.uk

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16a. What do I need to do if I wish to complain?

16.1 If you have a complaint during your holiday you should tell the driver/ representative or supplier at the earliest opportunity so that they can do their utmost to resolve the problem immediately.

16.2 If they are unable to resolve the problem to your satisfaction you should complete a Holiday Report Form which is available from the driver/ representative.

16.3 If, on your return from holiday, you are dissatisfied you should write to us within 28 days. You will need to quote your booking reference number.

16.4 If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/ representative or supplier.

16b. If I do not agree with your decision can I request arbitration?

If we cannot resolve your complaint amicably you may request that the dispute is referred to an arbitration scheme established by the Confederation of Passenger Transport UK (CPT). Please note: this scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury.

17. Children 17.1 Our Day Trips (without accommodation) and our Packages (with accommodation) may not be suitable for children (i.e. those under the age of 18).

17.2 It is in our absolute discretion whether a child (under the age of 18) is to be accepted on our Day Trips or Packages.

17.3 If in our absolute discretion we agree to accept a child on our Day Trips or Packages:17.3.1 The child must be accompanied at all times by a full fare-paying adult either a parent or other person with parental responsibility for the child, or by an adult who has been given written permission to accompany the child by such person.

17.3.2 Infants under 2 years of age, when on a coach, must at all times sit on the lap of the accompanying adult, and must be provided by the adult with an approved restraint device which must at all times be securely fitted by the adult.

17.3.3 Children aged over 2 years but who have not yet reached 12 years or 135cm in height must be provided with a suitable child restraint by the accompanying adult.

17.4 There may be a reduction in the cost of the holiday when a child travels with an adult. Please see our brochures for details of such arrangement. Such a reduction may apply when the child is under 2 and does not occupy a coach seat of its own.

18. Coach seating 18.1 We seek to provide coach travel as described in our brochures or advertisements but we reserve the right to substitute suitable alternative arrangements and vehicles, and to vary seating configurations should this be required.

18.2 We will seek to fulfil, where possible, a passenger’s preference for a particular type of seat where this is communicated to us in writing at the time of booking. However we cannot guarantee that such a preference will be fulfilled or that passengers on the same booking will be able to sit together for the whole or part of any holiday.

19. Hotel Facilities 19.1 We constantly strive to offer hotels of an appropriate standard as part of our Packages.

19.2 However some hotel facilities, such as indoor or outdoor swimming pools or leisure facilities may from time to time be withdrawn or not be available for example for routine maintenance or be subject to seasonal availability.

19.3 The provision of hotel facilities cannot therefore be guaranteed.

20. Health & Safety on holiday 20.1 In countries outside the UK, standards of infrastructure, safety and hygiene may be different or lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection.

20.2 Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet “Health Advice for Travellers” published by the Department of Health.

20.3 Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel.

20.4 During the journey we will endeavour to provide comfort stops as frequently as possible. Comfort stops are necessary both for your comfort and for the health and safety of our coach drivers and employees.

During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.

21. Disabilities and medical problems 21.1 Should you or a member of your party have any medical condition or disability that may affect your/their holiday or that of other passengers, you must provide full written details to us at the time of booking.

This should include a full description of the medical condition and/or disability, of any disability aids/medical equipment you may be intending to bring on holiday and of any other matters which may be relevant to your participation in the holiday. This is so that we can advise you of the suitability of the holiday. This applies whether the booking is made on-line, in person, in writing, or by telephone.

21.2 If a particular issue is identified, we reserve the right to request a doctor’s certificate confirming that the passenger is fit for travel and reserve the right to refuse any booking or to cancel any booking in the absence of such doctor’s certificate being produced upon request.

21.3 If a passenger requires personal assistance (for example but not limited to assistance with embarking, disembarking, feeding, dressing, toileting, mobilising, stowing medical or mobility equipment) then this passenger must travel with an able bodied companion/carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Unfortunately coach drivers/ tour managers are unable to offer such assistance.

21.4 Whilst we will make every reasonable adjustment to do so, if we are unable to accommodate the needs of a passenger or believe that the medical condition or disability of a passenger is likely to adversely affect other passengers, we reserve the right to decline or cancel the booking.

21.5 We also reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and subsequently decide that we are unable to accommodate this passenger. This applies whether we advise that we are unable to accommodate a passenger either before departure or during the holiday and if this occurs during the holiday then we will seek the additional costs in so far as we choose to return the passenger home.

21.6 Please note: Our coaches have limited accommodation space for wheelchairs. We are generally only able to accommodate either 2 folding wheelchairs or 1 folding wheelchair and 1 light dry cell motorised wheelchair/mobility scooter (weight not exceeding 15kg) per coach. You must check at the time of booking as to available space for your device and

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such devices can only be carried when we have confirmed our ability to carry the device on your booking confirmation. We reserve the right not to carry such devices where space has not been pre-booked.

22. Force majeure 22.1 Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance of our contractual obligations is prevented or affected (for example but not limited to delay, cancellations, change of itinerary, change of accommodation, change of transport) by “Force Majeure”.

22.2 Force Majeure means an event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier’s reasonable control.

22.3 These events include but are not limited to strikes, riots, political/ civil unrest, government acts, hostilities, war, threat of war, terrorist activity or threat of terrorist activity, industrial disputes, natural or nuclear disaster, fire, flood, tornadoes, hurricanes, transportation and mechanical problems, airport closures, and severe weather conditions.

22.4 We suggest that you take out adequate travel insurance to cover such eventualities.

22.5 In the unlikely event that the performance of our contractual obligations are prevented or affected due to Force Majeure after departure, we regret we will be unable to make any refunds (unless we obtain any from our suppliers). Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. For your safety, we will follow the advice given by the Foreign Office.

23. Passenger behaviour 23.1 We want all our customers to have a happy and carefree holiday.

23.2 But you must remember that you are responsible for your behaviour and the effect it may have on others.

23.3 If you or any member of your party is • abusive or disruptive; or • behaves in a way which, in our reasonable opinion, could cause

- distress, damage or injury to others; or

- affect their enjoyment of their holiday, or

- damage to property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you.

23.4 The coach driver and tour manager (and where appropriate the ship’s captain, or authorised official of other means of transport) is entitled to refuse you boarding and/or to disembark you, if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive or are causing distress.

23.5 If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in clause 12. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

24. No smoking 24.1 We operate a strict no smoking/alcohol policy on all our coaches.

24.2 We appreciate the co-operation of smokers and remind them that frequent journey breaks are made and bookings are taken on this understanding.

25. Other restrictions 26.1 You must not use mobile phones or other electronic devices on the coach in a manner which, in the reasonable opinion of the coach driver or tour representative, might annoy or distress other passengers or our staff.

We would request that mobile phone devices only be used on the coach in the case of emergency.

26.2 You must not consume alcohol on the coach.

26. Pets We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated on UK holidays but not on overseas holidays.

27. Pick up point, itineraries, travel documents and passport 27.1 You should check with us between 7 and 14 days prior to your scheduled departure to ensure that the departure point and departure time for your holiday has not been changed.

27.2 You are solely responsible for ensuring that you are at the correct departure points, at the correct time, with the correct documents (including where appropriate original tickets, identification and travel documents and passport).

27.3 We cannot be held liable for any loss or expense suffered by you or your party because of the absence of such documents or your late arrival at the departure points.

27.4 If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of 6 months after your scheduled date of return.

27.5 Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of 27.6 The name on the passport/travel document must match the name on the ticket. If someone in your party changes their name after the booking is made you must tell us immediately so that we can issue the ticket in the new name.

27.7 When you have paid the balance we will send you or your booking agent all the necessary travel labels so that you receive them in good time for your holiday.

27.8 Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.

27.9 We reserve the right to modify itineraries to conform with advice and requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion taken.

27.10 Optional excursions may be booked and paid for in resort but these will not form part of any Package booked with us.

27.11 Admission fees to events, shows, buildings, grounds etc. are not included in the price of the holiday unless expressly stated on the relevant brochure page.

28. What happens if you are delayed?

28.1 We do not accept liability for delay. For the avoidance of doubt, we shall endeavour to fulfil but do not guarantee:28.1.1 Departure times; 28.1.2 Arrival times; 28.1.3 Pick up times; 28.1.4 Drop-off times; or 28.1.5 Connections.

28.2 Your travel insurance may cover you for expenses caused by some delays.

28.3 In addition where you are delayed for more than 12 hours in any 24 hour period we will seek to minimise any discomfort and where possible, arrange for refreshments, meals and accommodation.

29. Do I need to take out travel insurance?

29.1 We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges for all holidays both within and outside the UK. 29.2 You do not need to take out our travel insurance but you should have insurance, which is at least as good as, or better than, the insurance we

offer. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may choose to incur on your behalf which would otherwise have been met by insurers.

29.3 We strongly recommend you obtaining a European Health Insurance Card (“EHIC”) for all holidays within the EU. 30. What assistance will you give me if things go wrong when it is not your fault?

30.1 If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your Package travel arrangements or an excursion arranged through us in the UK, we may, at our discretion, offer advice, guidance and assistance.

30.2 Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.

30.3 Our consent will be given subject to you undertaking to assign any costs and benefits received under any relevant insurance policy to ourselves. We limit the cost of any assistance we may, in our discretion, choose to give to you and any member of your party to £5000 per party in any event.

31. Special/Additional needs 31.1 Please note hotels may not provide adequate facilities for guests with mobility problems or who suffer from other disabilities.

31.2 Whether the holiday is within the UK or overseas you are required to notify us before you book, and to confirm in writing, if you or any member of your party has special needs or suffers from any disability (see Clause 21 above). We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible.

31.3 If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions, embarking or disembarking or travelling on the coach or other means of transport you, must let us know at the time of your booking.

31.4 Not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip.

31.5 If you need advice or further information either you or your booking agent should contact us.

31.6 However, we cannot be held responsible whether for disappointment, distress or otherwise should you decide to travel and then find the holiday itinerary unsuitable for your own personal mobility.

32. Special/Additional requests 32.1 If you or anyone on your booking has a special request (including dietary requirements) please tell us in writing before booking, or as soon as you are medically advised, and send us a copy of the diet.

32.2 We will notify the hotel or hotels on your holiday.

32.3 However please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so.

32.4 Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge.

32.5 Any extra costs incurred must be paid to the hotel by you prior to departure from the hotel.

32.6 You should also detail any other requests, for example, low floor rooms, showers as opposed to bath, particular rooms or locations on the special requests section of the booking form or on your internet booking form.

32.7 For any booking made by telephone, you must confirm to us in writing the special request.

32.8 We will pass your request to the relevant supplier but this does not necessarily mean that your request will be fulfilled.

32.9 If a request can be fulfilled you may incur an extra charge payable either to us or direct to the hotel.

32.10 Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is guaranteed. w33. Single Occupancy 33.1 Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page.

33.2 Although some tours featured in our brochures have no single supplement, spaces are limited and therefore sell quickly.

33.3 However, additional single rooms may be requested but will be subject to availability and a charge made by the hotel.

34. Entertainment Some of our hotels arrange additional entertainment. Where this is part of the holiday details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.

35. Lost Property 35.1 Luggage and personal belongings are carried at all times at the owner’s sole risk and we are not responsible for any property or equipment either left on the coach (whether the coach is unattended or the coach driver is present) or lost elsewhere during your holiday.

35.2 Any items of lost property found by or handed to us will be held for a maximum period of 1 month following the date of the tour after which they will be disposed of or sold without further notice. There will be a minimum charge of £2.00 on collection of any property from our offices. If you request the return of lost property via the post, there will be a charge for postage and packaging.

36. Data Protection Act 36.1 In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, email address, any special needs/dietary requirements etc.

36.2 We take full responsibility for ensuring that proper measures are in place to protect your information.

36.2.1 We may pass the information on to companies within our group and must pass such information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc.

36.2.2 The information may also be supplied to others for example, security or credit checking companies and public authorities such as customs/immigration if required by them, or as required by law.

36.2.3 Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

36.2.4 Subject to the above we will not, however, pass information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking.

36.2.5 In making this booking, you consent to this information being passed on to the relevant persons.

36.2.6 Please note that where information is held by your travel agent, this is subject to your agent’s own data protection policy. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties. If you do not wish to receive further information about products and services please write to our data controller.

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

TRAVEL INSURANCE standard schedule of cover SECTION 1 Cancellation charges 2 Travel delay

Abandonment 3 Missed departure

4 Personal accident - Disability

Personal accident – Death (age limits apply) 5 Medical expenses abroad 6 Hospital benefit

7 Personal property

Delayed baggage

Personal money 8 Loss of passport 9 Personal liability 10 Legal costs & expenses

SUM INSURED PER PERSON

EXCESS PER PERSON

£1,500 Up to £60 £1,500 £100 (UK) £300 (Europe) £15,000 £15,000 £2,000,000 Up to £450 (Europe) Up to £100 (UK) £1,500 £100 £200 £200 £2,000,000 £25,000

£50 (£15 Loss of deposit) NIL £50 NIL NIL NIL NIL £30 NIL NIL £30 NIL £30 NIL NIL NIL

EUROPE PER PERSON UK PER PERSON

up to 3 days £26 2-3 days £17 4-5 days

£21

4-5 days

£29

6+ days

£25

6-9 days

£34

Annual

£79

10+ days

£37

Annual

£129

health conditions If you are travelling within England, Scotland, Wales, Northern Ireland or the Isles of Scilly you are not required to declare your medical conditions.

However, you must be able to comply with the following: 1. You are not aware of any reason why the trip could be cancelled or cut short 2. You are not travelling (a) against the advice of a medical practitioner (b) for the purpose of obtaining medical treatment (c) if you have been given a terminal prognosis 3. You are not receiving or awaiting treatment for any illness or injury as a hospital day case or inpatient as any claim arising from the illness or injury will not be covered.

4. if you are on medication at the time of travel, your medical condition must be stable and well controlled.

If your medical condition cannot comply with these terms then any claim related to that condition will not be covered.

If you are travelling outside of England, Scotland, Wales, Northern Ireland or the Isles of Scilly: This insurance carries Health Conditions so you need to inform the Towergate Medical Screening Department of any medical condition(s) that may affect the Underwriters acceptance of your cover. If anyone to be covered by this policy or anyone upon whose health the trip depends: 1. Has an existing or ongoing medical condition(s)?

2. Is taking prescribed medication?

3. Has or has had any condition(s) still requiring periodic review?

4. Is awaiting any tests, treatment, investigation, referral or the results of these.

If you cannot make this declaration when you take out the insurance, you must contact Towergate Medical Screening Department on 0844 892 1698.

A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documentation to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. **FAILURE TO COMPLY WITH THE TERMS & CONDITIONS OF THE POLICY MAY RESULT IN COVER BEING RESTRICTED**

Call to book on 08456 66 55 44* or visit www.coachstyle.co.uk

35

How To Book T. 0115 950 982

Call us direct on 0845 666 55 44

Lines open 9am - 10pm, 7 days a week Calls cost 3p per minute plus your comapny’s access charge

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Write to us at Skills Holidays Belgrave Road, Bulwell, Nottingham, NG6 8LY

✓ LOCAL FAMILY BUSINESS SINCE 1919 ✓ LOW COST HOLIDAYS INSIDE ✓ FINANCIAL PROTECTION GUARANTEED ✓

To Book call 08456 66 44 55* or visit www.skills.co.uk *All calls to our 0845 number cost 3p per minute plus your phone company’s access charge