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Comprehensive Resources Guide INSIDE Women’s Services • Children, Seniors • Mental Health Support Groups Volunteering Free Health Clinics and more Published by In Good Health — CNY’s Healthcare Newspaper


We’re here for you

Because we Care

We’re proud

to offer

• Bishop is the only facility in the county offering 24-hour Respiratory Care with Certified Respiratory Therapists • Clinically complex care for: tracheostomy, respiratory, wounds, cardiac & pulmonary • 24-hour skilled nursing care • In-house dialysis services • Free transportation from the hospital

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NURSING & REHABILITATION CENTER

Visiting with youR loved ones is important. We will be happy to assist you in making arrangements!

(315) 474-1561 918 James St. Syracuse NY 13203 www.bishopcare.com


Making every day extraordinary. As one of Central New York’s largest and most comprehensive healthcare providers, Loretto is wellequipped to handle both life’s expected and unexpected events. With more than 2,500 exceptional caregivers and 19 facilities and programs, we provide assisted living, short-term rehabilitation, memory care, and other specialized needs that you or your loved one may require. Last year alone, we helped nearly 10,000 individuals from our community live their lives to the fullest. Visit lorettocny.org/extraordinary to see how we deliver extraordinary. Every day.

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INDEPENDENT LIVING | ASSISTED LIVING | SHORT-TERM REHAB AND NURSING HOME CARE PACE CNY | DAYBREAK ADULT MEDICAL DAY PROGRAM


WE BELIEVE IN

YOU

At Guthrie we BELIEVE IN patient-centered care, teamwork, career advancement, values, YOU. “We are more than a team; we’re family. And we’re committed to hold each other to the highest professional standard so our patients get the best care every time they choose Guthrie.” -- Jennifer Hepinger, RN Guthrie is focused on providing nurses opportunities to advance and grow. We invest in our nurses’ passion to provide advanced and excellent care. You take care of our patients. We take care of you. • $15,000 sign-on bonus (2+ years of experience)* • $10,000 sign-on bonus (1-2 years of experience)* • Career advancement opportunities • Tuition reimbursement • Excellent benefits • Competitive salary • Rewarding career *exclusions apply

Jennifer Hepinger, RN Med/Surg Unit

Apply today at www.Guthrie.org/webelieve

www.Guthrie.org


Thank You To our physicians, providers and employees Thank you for your resilience, dedication and teamwork as we have worked together to keep patients, visitors, staff and our community safe and healthy during this challenging time. You are true superheroes.

To our community We extend sincere appreciation to the individuals, businesses and organizations across Central New York that have generously donated financial contributions, personal protective equipment/ supplies, food, electronic devices and other items in support of Crouse Health and our fight against COVID-19.

crouse.org/covidthanks

2021 CNY Healthcare Guide - 3


COVID, COVID, COVID — The virus will continue to impact and influence our well- being, healthcare delivery and the news throughout 2021.................. 8 Food to put you in a better mood.......................... 13 Leaders in CNY healthcare...................................... 18 Hospital of CNY....................................................... 42 Do for-profit hospitals provide better care?........... 61 Resources directory................................................ 62 Hospital Quality..................................................... 58

RESOURCES LOCATOR Acupuncture.................62 Agencies – Health & Human Services.........62 AIDS/HIV Services.........64 Associations / Foundations...............64 Autism Services............67 Bereavement Support Groups.......................67 Cancer Services............67 CBD Products................69 Children / Family Services......................69 Disability-Related Services......................72 Disabled – Accessibility Modification..............75 Disabled – Recreation...75 Education and Prevention. 76 End-of-Life services......76 Hotlines........................77 Housing / Homeowner

Assistance..................78 Housing / Shelters........79 Free and Subsidized Health Clinics............................... 80, 81 Integrative Medicine....82 Literacy Resources........82 Mental Health..............83 Nutritional Health/Support..........83 Physical Therapy...........87 Senior Services.............87 Senior Nutrition Services.. 89 Substance Addiction.....90 Support Groups............91 Urology.........................93 Volunteering.................93 Weight Loss..................94 Women’s Services.........94 Women — Breast-Feeding Support.........................96 Yoga..............................97

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INSIDE

Comprehensive Resources Gui de Women’s Services INSIDE • Children, Seniors • Mental Health Support Groups Volunteering Free Health Clin ics and more Published by In Good He alth — CN Y’s Healthcare Newspape r

Central New York Healthcare Guide is published every year by In Good Health–CNY’s Healthcare Newspaper.

2021 Healthcare Guide

Editor & Publisher: Wagner Dotto Associate Editor: Lou Sorendo Resources Listing Editor: Mary Beth Roach Contributing Writers: Anne Palumbo, George Chapman, Deborah Jeanne Sergeant Advertising: Amy Gagliano, Cassandra Lawson Layout Design: Dylon Clew-Thomas Office Assistant: Nancy Nitz Cover Design: Jillian Meisenzahl

Free to Subscribers of In Good Health - CNY’s Healthcare Newspaper and 55 Plus Magazine P.O. Box 276, Oswego, NY 13126 Phone: 315-342-1182 Fax: 315-342-7776 Website: CNYhealth.com Email: editor@cnyhealth.com All contents copyrighted © 2021. All rights reserved. No part of this publication may be reproduced in any manner without the express written consent of the publisher. Content updated in November 2020.


EQUAL OPPORTUNITY EMPLOYER

Auburn Community Hospital wants you to experience a great culture, built on relationships and a willingness to help you learn and grow.

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For more information contact Jennifer Wlad at 315-567-0735 or jwlad@auburnhospital.org 2021 CNY Healthcare Guide

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WE WANT TO

SEE YOU HEALTHY Safety is part of our culture at St. Joseph’s Health. As the only hospital in Syracuse to receive a Leapfrog Hospital Safety Grade ‘A’, we are driven to keep our community healthy and thriving. Every St. Joseph’s Health location has put measures in place to ensure the safety and comfort of our patients: from COVID-Free Zones to mandatory screenings at the door to a myriad of other protocols. Our top priority is and has always been the health, trust and safety of Central New York. No matter the challenge, we are ready and able to care for our community as we work alongside our fellow health care professionals to treat and advise all who come through our doors.

A HIGHER LEVEL OF CARE

| higherlevelofcare.org

© 2021 St. Joseph’s Health. © 2021 Trinity Health. All rights reserved.

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11/23/20 6:21 PM


‘COVID. COVID. COVID.’ By George Chapman Special for CNY Healthcare Guide

T

hese are the words of our former president at a campaign rally just days before the November election. It was said somewhat sarcastically because it was dominating the headlines and he predicted we would never hear another word about COVID-19 after the election. Well … COVID-19 continues to dominate the news and our lives as the pandemic worsens and we approach 400,000 deaths. Thankfully, vaccines will be distributed throughout the early months of 2021. The virus, however, will continue to impact and influence our well- being, healthcare delivery and the news throughout 2021.

Average Age Continues to Rise

We are getting older. The New York

Times ran an article in 2020 on the pending healthcare crisis facing the country as we age. (The impact of the pandemic remains to be seen.) Our birthrate is at a record low, continuing a steady decline since the 2008 recession. Ten thousand baby boomers are retiring every day and they are living longer. In 10 years, by 2030, the population of the prime caregivers (45-65) will increase by just 1% a year, while the population over 80 will increase by an astounding 80%. To compound the approaching dilemma, once you reach 85, your chances of developing Alzheimer’s is 14 times higher than when you’re 65 to 70. Most of the help received by the elderly, 83%, is provided by relatives or neighbors — without compensation — and two thirds of the caregivers are women. According to the National Institute on Retirement Security, the median savings of people in middle age is just $15,000. It is estimated that people over 65 withdrew $22 billion from their savings to cover what Medicare doesn’t. And Medicare does not cover long-term care. It is human nature to kick the can down the road, ignore reality and avoid uncomfortable debate. Pending crises aren’t really addressed until they are smack in front of us. 2030 is just around the corner.

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ID Doc Shortage Continues

With the coronavirus grabbing the headlines, overlooked is the fact that infectious disease experts (ID docs) are a fading breed. There has been a 40% decrease in medical students enrolling in ID training programs or residencies between 2009 and 2019. Infectious disease is one of just two subspecialties where not all residency slots are filled. Telemedicine can help by transmitting increasingly rare and valuable expertise to physicians working in even the remotest areas. Telemedicine also allows physicians to treat patients remotely, keeping them from coming into EDs and offices and infecting provider staffs and other patients.

Drug Prices Will Remain Uncontrolled

The House bipartisan bill authorizing the Centers for Medicare & Medicaid Services (CMS) to negotiate drug prices on behalf of the 165 million people covered by Medicare and Medicaid remains stalled in the Senate and most likely will not be tabled for a vote in 2021. Sen. Chuck Grassley, a Republican, spearheaded the bipartisan bill. Opponents of the bill have argued that negotiating prices is a form of “socialism.” The rather timid bipartisan bill would authorize CMS to negotiate just 25 prices the first year, then ramp up to more over ten years. Drug prices remain totally unchecked while CMS literally sets prices and fees for physicians and hospitals. Rather than negotiate prices with U.S. drug manufacturers, the latest scheme is to buy drugs from Canada and Mexico where they are much cheaper. Both countries have told us they purchase just enough drugs for their citizens and have no interest in our roundabout scheme.

Amazon’s Impact to

Increase

Just as Amazon changed the way we shop, resulting in the closure of 9,000 brick-and-mortar stores last year alone, so it is changing the way we receive medical care. It will continue to open


primary care clinics, expand virtual medical services and introduce an on line pharmacy called PillPack. Amazon is working on an Alexa-based program whereby consumers can query drug interactions and side effects as well as manage their meds. Information will be updated regularly. The company is also working on clinical speech recognition whereby provider patient conversations will automatically be documented in the medical record. This will have a significant impact on “he said, she said” conversations. Amazon has the wherewithal, size, money, supply chain, artificial intelligence and IT expertise to alter the entire healthcare delivery system. Industry observers believe Amazon will have the same impact on brick-and-mortar providers as it did on stores. In lieu of the dire predictions of a physician shortage, Amazon could considerably reduce the deficit with increased automation and artificial intelligence.

COVID-19 in Perspective

Various computer models have at-

tempted to predict U.S. deaths from this pandemic. The earliest estimates were upward of one million deaths. These early predictions were based on spurious data from China. A year into the pandemic, we have more experience. Models in mid-April were predicting fewer than 100,000 deaths. The final tally for 2020 may exceed 300,000. It helps to put the impact of the virus in perspective. The major causes of death for 2018: • Heart disease: 655,381 • Cancer: 599,274 • Alzheimer’s/dementia: 267,311 • Emphysema/COPD: 154,603 • Stroke: 147,810 • Diabetes: 84,946 • Drug overdose: 67,367 • Pneumonia/flu: 59,690 • Liver disease: 55,918 • Renal failure: 50,504 • Car crash: 42,114 • Septicemia: 40,718 • Guns: 39,201 • Falls: 37,558 • Hypertension: 35,835 • Parkinson’s: 35,598 • Digestive diseases: 31,015 • Arterial diseases: 24,808. In 2018 the US population was 327 million. COVID-19 with 300,000 deaths will move into third place behind cancer and before dementia.

Telemedicine to Increase

Undoubtedly, COVID-19 is the catalyst for the widespread acceptance and use of telemedicine and virtual visits. As the virus resurges, providers may either postpone your upcoming routine office visit or offer to “see” you via telemedicine. Medicare has relaxed privacy and billing requirements for providers, (MDs, NPs, PAs, social workers, therapists, mental health providers) making it far easier for them to offer and bill for virtual visits. Smart phones and personal

computers are acceptable for virtual visits. You must agree to the virtual visit verbally. Over the next several months. Medicare has relaxed physician supervision of nurse practitioners and physicians assistants, granting these two advanced practitioners more independence. Physicians can still provide virtual care across state lines regardless of the state they are licensed. No one could have predicted that a pandemic would be the catalyst or “black swan” event for telemedicine. Up until the pandemic, telemedicine was used infrequently. Virtual visits were just 10% of a typical provider’s schedule in 2019. In April 2020, it had ballooned to 46%. Industry experts are predicting that telehealth could be $250 billion a year in spending post pandemic. Both providers and consumers have adapted to the new reality. According to a recent consumer survey by McKinsey & Company, 75% of respondents are highly or moderately likely to use telemedicine services. Seventy-five percent of respondents who recently received services via telemedicine were satisfied. Up until the pandemic, providers were somewhat reluctant to incorporate telemedicine into their business models, primarily due to poor reimbursement from insurers. Before the pandemic, telemedicine was used primarily to reach isolated, rural or homebound patients. The unknown is whether or not Medicare will continue the improved telemedicine reimbursement beyond the pandemic. The longer this pandemic lasts into 2021, the further the horse is out of the barn. Medicare would certainly face a backlash from both providers and consumers who have adapted to this care delivery care option.

George W. Chapman is a healthcare business consultant who works exclusively with physicians, hospitals and healthcare organizations. He operates GW Chapman Consulting based in Syracuse. Email him at gwc@ gwchapmanconsulting.com.

2021 CNY Healthcare Guide - 9


Reopening

Healthcare, Again, in 2021

The initial surge in the spring of 2020, forced hospitals and physician offices to close to non-emergent care. The postponement or cancellation of elective surgeries and routine office visits put most providers in dire financial straits and most resorted to furloughing or laying off staff as bottom lines floundered. In April, CMS issued guidelines for providers to open up again for normal business. By summer, things started to return to normal. But with the pandemic resurging at the end of 2020 to heights never imagined last spring, providers may start to limit care again. Decisions to limit care will be consistent with federal, state, and local orders, CDC guidance, and in collaboration with state and local public health authorities. Last spring, with the initial surge, providers were hampered by shortages of personal protection equipment (PPE). That is still somewhat of an issue this time around. But now a worsening and more devastating problem is provider burnout and stress. As if that isn’t enough of a problem, competition for nurses, physicians, respiratory therapists among hospitals is furious. Traveling nurses can earn as much as $7,000 to $10,000 a week, especially in rural areas. While it is great for nurses, it is straining already disastrous hospital bottom lines.

“Retailization” of Healthcare

The pandemic will cause this trend to accelerate. In addition to opening more and more primary care, dental, vision and mental health clinics, mega corps like Walmart have introduced healthcare insurance products. Walmart Insurance Services began selling Medicare plans last August in the Dallas Fort Worth area market. Not to be outdone, Walgreens

‘Traveling nurses can earn as much as $7,000 to $10,000 a week, especially in rural areas. While it is great for nurses, it is straining already disastrous hospital bottom lines.’ plans to open 500 to 700 clinics called VillageMD over the next five years. The plan is to employ 3,600 primary care providers. Half of the clinics will be located in federally designated medically underserved areas. It remains to be seen how this will impact the private practice of medicine and hospital systems that also employ providers in remote, off-campus facilities. The obvious question is where will all these caregivers come from?

Hospitals Are Not “Gaming” the Virus

There are several and totally unfounded rumblings on social media and the press regarding hospital “profiteering” during the pandemic. The inference is that hospitals are encouraged to label every respiratory infection as COVID-19 ( COVID-19) in order to get paid more. Nothing could be further from the truth. That would be out and out fraud and all the major payers like Medicare, United, Humana, BlueCross, etc. employ fraud police. Also, patients or family members of the deceased, are asked to inspect their hospital bills for suspected fraud and to report such. In 2017, well before the pandemic, the average payment to hospitals for respiratory and infections problems ranged from $13,000 to $40,000 depending on the patient’s in-

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surance, severity of illness, comorbidities and length of stay. Medicare, that pays for most of the COVID19 hospitalizations, pays an average of 20% more because … it costs more. The average patient spends 20 days in the ICU, which is the most expensive and service intensive place to be in a hospital. According to the Association of Health Insurance Plans (AHIP), the average reimbursement to hospitals for COVID-19 is about $30,000. No hospital is “making money off the virus”. Medicare partially reimburses hospitals for COVID-19 care rendered to the indigent. The Kaiser Family Foundation estimates two million of us will get the virus and 15% will be hospitalized when all is said and done. There are plenty of hyped up stories about exorbitant hospital COVID-19 bills. That is not newsworthy because all hospital bills are exorbitant. They are notoriously and historically absurd when compared to what they are actually are paid by insurers. Hospital charges have little to do with costs. But, despite their charges, all hospitals have suffered tremendous financial losses since the pandemic because they had to cancel all their elective surgeries. In a typical non-pandemic year, about one third of our 5,000 hospitals lose money, another third hover around break-evenand a third make a modest profit.

Uninsured Increasing

The impact of the pandemic is evident in fatalities, increased social anxiety, a faltering economy and loss of jobs. It is estimated that as many as eight million workers will lose their jobs temporarily, if not permanently. Consequently, they will lose their employer-based health insurance. If the ACA is stuck down, subsidized commercial insurance plans on the exchanges will no longer be an option as it is currently for 20 million Americans. Physicians and hospitals, already in financial peril due to the pandemic, are understandably concerned about the further strain on their revenue sources as patients lose their better paying commercial insurance plans. The newly uninsured who qualify based on income, will be covered by Medicaid. Those who don’t qualify may decide individual commercial insurance is too expensive and risk being uninsured. Health insurance, for most under 65, has traditionally been employer based. The ACA was designed to offer an alternative to employer based plans.


WE’VE DOUBLED OUR HEART TEAM

Upstate is pleased to announce the addition of new physicians and office locations. Our united expertise brings you advanced technology and streamlined care. As part of the Upstate Heart Institute, we provide connections to research and surgical care.

THE CARDIOVASCULAR GROUP OF SYRACUSE HAS JOINED UPSTATE CARDIOLOGY FACULTY.

NEW PHYSICIANS FROM TOP LEFT:

Dana C. Aiello, MD Larry S. Charlamb, MD Mark J. Charlamb, MD Christopher A. Nardone, MD Matthew S. O’Hern, MD Charles Perla, MD Theresa Waters, DO Andrew M. Weinberg, DO

UPSTATE PHYSICIANS FROM LEFT: Timothy D. Ford, MD Luna Bhatta, MD Robert L. Carhart, Jr., MD Debanik Chaudhuri, MD Hani Kozman, MD Sakti Pada Mookherjee, MD Avneet Singh, MD Tama Szombathy, MD Amy Tucker, MD Daniel Villarreal, MD

OUR NEWEST OFFICE LOCATIONS 5112 WEST TAFT ROAD Liverpool • 315-701-2170

90 PRESIDENTIAL PLAZA Syracuse • 315-464-9335

510 TOWNE DRIVE Fayetteville • 315-663-0500

102 WEST SENECA STREET Manlius • 315-464-9335

208 TOWNSHIP BLVD Camillus • 315-488-2372

138 EAST GENESEE STREET Baldwinsville • 315-720-1305

Cardiovascular Group 2021 CNY Healthcare Guide - 11


WE CARE LIKE FAMILY

We are growing and have exciting career opportunities in the health care industry. To join our talented, professional team, please visit one of our care facilities career pages for available positions.

Become a part of Our Family!

Life in balance.

A company philosophy that speaks to a continual process of individual and collective development to improve our well-being, quality of life and personal relationships.

17 Sunrise Drive Oswego, NY 13126 315-342-4790 | www.MorningstarCares.com

Our Mission.

To provide people in our community with healthcare, customer services, support & employment to achieve their individual best quality of life.

Our Vision.

RESIDENTIAL CARE CENTER

To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.

Our Team.

Registered Nurses Licensed Nurses Certified Nursing Assistants Physical Therapists Occupational Therapists Speech Therapists Social Workers Recreational Therapists Dietitians

Waterville

Nurse Aides Housekeeping Laundry Finance Maintenance Medical Records

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220 Tower Street, Waterville, NY 13480 315-841-4156 | www.WatervilleCares.com

Assisted Living Community

132 Ellen Street, Oswego, NY 13126 315-343-0880 | www.TheGardensByMorningstar.com

Aaron

Manor

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100 St. Camillus Way, Fairport, NY 14450 585-377-4000 | www.AaronManor.com


FOOD TO PUT YOU IN A BETTER MOOD By Anne Palumbo

F

eeling blue lately? A tad blah? You’re not alone. According to findings from government-funded COVID-19 response tracking study released in June, Americans are the unhappiest they’ve been in 50 years. From health worries to economic woes, social isolation to pervasive fear, many of us are struggling to stay positive. But here’s something to smile about: Growing research shows that simply making changes in what you eat can significantly boost mood and improve symptoms of anxiety and depression. In a recent study of people all diagnosed with depression, those who consumed a healthy Mediterranean-style diet rich in fruits, vegetables, nuts, whole grains, lean protein and olive oil showed fewer symptoms of depression after three months than those who ate an unhealthy diet of sweets, processed deli meats and salty snacks. The study further revealed that more than a third of the healthy eaters no

longer even met the criteria for being depressed. As promising as this and other studies sound, however, the scientific community does acknowledge that there is still much to learn about how our diet influences moods. And while experts in the field recognize that there is no single food or nutrient that can prevent depression, they do have some strong clues about what’s good and what’s not. Let’s take a look at six foods that have shown promise in helping to ease stress, relieve anxiety, improve mood and fight depression.

amounts of fish, researchers have cast their investigative nets toward the omega-3 fatty acids found in fish, especially fatty fish. Many have speculated that omega-3 may have a positive impact on mental health because of two important factors: they lower brain inflammation and they alter brain chemicals associated with the uptake of dopamine and serotonin, the “feel-good” neurotransmitters that affect our moods. Examples of fatty fish that contain high levels of omega-3s include salmon, mackerel, tuna, herring, and sardines.

Fatty Fish

Ever since studies found that depression is less common in nations where people eat large

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Eggs

Some say “an egg a day may keep bad moods at bay” and here’s

why: Eggs are uniquely rich in two mood-boosting nutrients that may ease depression — vitamin B12 and selenium. Since vitamin B12 helps synthesize both dopamine and serotonin, eating foods that are high in this essential nutrient may lift our spirits. Multiple studies, in fact, have found that people with lower levels of vitamin B12 were more likely to have depression or anxiety. Selenium, on the other hand, works its mood magic by helping to keep our metabolism running smoothly and by wielding its antioxidant wand to suppress inflammation and oxidative damage to the brain, both of which can contribute to the development of depression. If you’re not an egg fan, many boxed cereals come fortified with B12, selenium, and other important vitamins and nutrients that contribute to mental health.

Dark Chocolate

How wonderful that science backs what we have known all along:

Chocolate really does make you happy! In a study conducted at the Nestle Research Center in Switzerland, researchers found that eating about 1.5 ounces of dark chocolate every day for two weeks reduced the stress hormone cortisol in people who were highly stressed. According to experts, chocolate boasts a cascade of mood-elevating compounds, from inflammation-busting antioxidants to serotonin-boosting tryptophan to

anxiety-reducing magnesium. Just be sure to enjoy it in moderation, as the calories in that tasty chunk of dark chocolate could contribute to a whole new stress: weight gain.

inflammation and toxic free radicals. A recent study published in JAMA Psychiatry linked specific depressive disorders — feeling down, no motivation, trouble sleeping — with brain inflammation. Speaking of sleep, this healthy green boasts decent amounts of magnesium, an essential micronutrient valued for its role in supporting deep, restorative sleep. Moreover, research has found that magnesium may help reduce stress and anxiety.

Bananas

Good news, banana-lovers: Regularly eating America’s favorite fruit may turn a frown upside down, research shows. Experts point to a banana’s high concentration of vitamin B6, which helps make the “happy hormones” — dopamine and serotonin. This portable fruit also contains tyrosine, an amino acid that helps produce dopamine, too. Last but not least, one large banana delivers 16 grams of sugar and 3.5 grams of fiber, a beneficial pairing that allows the sugar to be released slowly into your bloodstream. Takeaway? Stable blood sugar levels often translate into better mood control and less irritability.

Spinach

Spinach and other dark leafy greens consistently make mood-boosting lists because they teem with folate, another B vitamin that helps increase serotonin levels. Studies have found that those who suffer from depression tend to display lower blood levels of folate. Spinach is also loaded with antioxidants, which protect brain cells from

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Yogurt

While many dairy products can be beneficial for depression because they are rich in nutrients that keep us satiated and promote relaxation, yogurt is especially beneficial because of its probiotics. Probiotics keep our gut healthy, and a healthy gut, according to research, may reduce levels of anxiety and depression. In a recent review published in Annals of General Psychiatry, researchers noted that the majority of studies found positive effects of probiotics on depression symptoms. Since it is estimated that 90% of your body’s serotonin is produced in the digestive tract, a healthy gut may be the ticket to better moods. Other fermented foods that are rich in probiotics that benefit gut health include kimchi, kefir, kombucha and sauerkraut. More food for thought: When you’re feeling down, it can be tempting to turn to junk food to lift your spirits. There’s growing evidence, however, that this sort of unhealthy food can bring you even lower. So try adding some mood-boosting foods to your daily diet. The six listed here are but a few of the many nutritious foods that may brighten your outlook.


AMP: Urology & Radiation Oncology Experts AMP is excited to offer PCR testing for patients with recurrent or complex urinary tract infections! PCR uses state-of-the-art technologyto more accurately detect most urinary pathogens

Our integrated care model, centered around a family atmosphere in combination with cutting edge technology, allows us to provide quality care for our patients.

• Provides higher sensitivity and faster turn-around times (usually within 6 hours) compared to standard urine culture • Provides resistance gene information to ensure patients receive the proper treatment • The test is covered by Medicare and most commercial payers

FOR MORE INFORMATION ON ALL OF OUR PHYSICIANS & SERVICES, PLEASE GO TO OUR WEBSITE 2021 CNY Healthcare Guide WWW.AMPOFNY.COM

- 15


Say hello to healthy. 63 dedicated physicians and healthcare providers.

Say hello to a more convenient way to stay healthy in Oswego County. Formerly known as NOCHSI, ConnextCare offers a comprehensive set of services family and internal medicine, pediatrics, dentistry, psychiatry, social work under one medical group. Patients within our network can now visit any of six locations at any time. And because we’re seamlessly connected, our staff can access your medical records at the touch of a button. It’s a faster, more convenient and easier way to keep yourself your family healthy. 16 - 2021 CNYand Healthcare Guide

Learn more at connextcare.org — or better yet, stop in to one of our six sites Located in Fulton, Mexico, Oswego, Parish, Phoenix, Pulaski and say hello.


2021 CNY Healthcare Guide - 17


Leaders in CNY Healthcare Michael C. Backus Executive vice president and chief operating officer, Oswego Health. With organization since: September 2020. In current position since: September 2020. Education: Master’s degree in public administration and a Bachelor of Arts degree from Le Moyne College. Career Highlights: Recognized as a Certified Community Leader by Leadership Greater Syracuse in 2012. Recognized by several regional and statewide publications as 40-Under-40 “Rising Star,” including by the Central New York Business Journal and the Albany-based City and State magazine. In 2018, was awarded the inaugural “Friend of the First” award by The Palladium-Times. Before joining Oswego Health, served in elected office as clerk of Oswego County where he led the legislative committee for the New York State Association of County Clerks. He also has served on the legislative staff of state and federal officials, including former US Representative John McHugh. Current affiliations: Chairman of the board, ConnextCare. Member of the Board of Regents, Le Moyne College. How do you describe your managerial philosophy or approach? “I believe strongly in servant leadership and ensuring that decisions are made in a collaborative, communicative

environment where every member of your team feels valued.” Skills that make you an effective leader: “Whoever said, ‘you have two ears and one mouth — use them in proportion’ knew what they were talking about. I try to lead with that in mind and focus on being an effective listener first, then transition good ideas into realistic, data-driven action items. I also believe that for me to be an effective leader I also have to be accountable to my team. They need to not only feel like they’ve been heard, but that their ideas are also meaningfully considered and, if possible, implemented.” How can the healthcare industry in the region be improved? “Now every healthcare institution in the region is focused daily on responding to the pandemic. As we move toward a vaccination program and hopefully an end to this pandemic, all healthcare institutions will start evaluating how it managed these extraordinary times. Those conversations should certainly be had internally, but also externally and in collaboration as a region. I think we will learn that we all experienced similar challenges and then can speak with one voice about what we can work on together. Certainly, we will need to work with our federal and state elected officials to share with them the fiscal needs as healthcare across the board has been challenged financially during this pandemic.” What do you do for fun? “I am very blessed with two children who are very active, and they bring the fun every day. Watching them grow during this pandemic with no one other than each other to play with has been a silver lining as I think it has brought them closer. They also have shown interest in playing catch with Dad and hitting a

18 - 2021 CNY Healthcare Guide

few golf balls now and then. We’re also going to try cross-country skiing once the snow falls, so lots of fun to be had.”

Lisa Betrus Chief strategy and transformation officer, Bassett Healthcare Network. With organization since: 1998. In current position since: August 2020. Career highlights: Assumed the position of chief strategy and transformation officer for the Bassett network in August of 2020. Supports an exceptional patient experience through developing, communicating, executing and sustaining network strategic initiatives. Remains involved in the leadership of long-term care at Valley Health Services, Valley Residential Services and other continuum of care services. Leads the continued development of ambulatory services across the region. Previously, served as the CEO/administrator for Valley Health Services and Valley Residential Services in Herkimer, since 1998, a role that in 2017 expanded to include vice president for continuum of care for the Bassett Healthcare Network. Education: MBA from Sage Graduate School. Has received regional and national recognition for her work in long-term care and service to her community.


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Kimberly Boynton President and chief executive officer, Crouse Health. With organization since: 1998. In current position since: January 2014. Education: A graduate of The Franciscan Academy in Syracuse. Bachelor of Business Administration and Accounting from Niagara University, Master of Business Administration from Syracuse University’s Whitman School of Management. Career Highlights: She began her career at Crouse Health in 1998, and prior to her appointment as CEO, had served as chief financial officer since 2003. Currently affiliations: A Syracuse native, she is actively involved in the community, currently serving as a member of the board of directors of the Healthcare Association of New York State; Greater New York Hospital Association; Iroquois Healthcare Alliance; CenterState CEO; SRC, Inc.; and AAA of Western and Central New York. She is also a member of the Morrisville State College President’s Advisory Council. She previously served as board president of the United Way of Central New York and board treasurer of Catholic Charities, and was a member of the board of directors of Elmcrest Children’s Center; American Red Cross; Christian Brothers Academy; Crouse Hospital Auxiliary; and board president of the McMahon/ Ryan Child Advocacy Site. Describe your managerial philosophy/ approach: “I think it’s important to give people the right tools to do their job effectively, while encouraging and motivating them to do the very best they can — and being supportive of their talents. Above all else, fostering a work environment that is collaborative, inclusive and rewarding.” Skills that make you an effective leader: “I listen. I give people the opportunity to take full advantage of their talents and interests. And I believe the success of a team is dependent on every member’s contributions, insight and perspective. And we laugh together!” How can the healthcare industry be improved? “We are in the midst of

unprecedented change in healthcare today as a result of the coronavirus. Despite this challenge we need to continue to provide high-quality healthcare, and do so in a cost-efficient manner. Healthcare providers have made significant advances in quality and patient engagement in recent years, it is now our responsibility to focus on the elimination of disparities in the care provided to our communities.” What do you do for fun? “Spending time with family, including husband Charlie and son Henry both avid hockey players. And a good movie with a delicious bowl of popcorn!”

Patrick John Carguello Senior vice president and chief medical officer, ConnextCare. With organization since: 2003. In current position since: 2005. Education: Sisters of Charity Hospital / University at Buffalo, family practice resident; New York College of Osteopathic Medicine, Old Westbury, New York; Syracuse University, Syracuse, NY B.S. Nutrition Science Career Highlights: Joining with a federally qualified health center to serve an underserved population in September 2000; teaching resident award, 2000; Bristol Myers Squibb Outstanding Resident Award, 2000; Whitman School of Management “40 Under Forty” award, 2010; nominated Healthcare Provider of the Year Oswego County, 2015; Paul Ramos Memorial Award from CHCANYS, 2019. Affiliations: American Osteopathic Association; American College of Osteopathic Family Physicians; American Medical Association; American Academy of Family Physicians; medical director of the Mexico Fire Department; medical director at Sandy Creek Fire Department. How do you describe your managerial philosophy or approach? “As medical provider and as senior vice president and chief medical officer I try to lead by example. Our quality team reviews many health indicators for our

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patients and I strive to achieve high quality outcomes with my patients as a physician leader in our health center.” Skills that make you an effective leader: “I have strong interpersonal and communication skills.” How can the healthcare industry in the region be improved? “The 2018 health rankings report from New York has Oswego County ranked very low at 57 out of 62 counties. The report indicates that we have much higher rates of obesity, smoking, inactivity and other modifiable behaviors like excessive alcohol consumption. These behaviors will lead to increased rates of Type 2 diabetes, high blood pressure, cardiovascular disease and higher rates of cardiovascular death. The American Heart Association and the American Medical Association has recognized ConnextCare as a Gold Level Organization for achieving over 70 % control of blood pressure with their patient population in 2019 and 2020. ConnextCare also has shown superior control for diabetic patients with better control that both state and national goals. Continued success in these areas will help to lower rates of cardiovascular disease and death.” What do you do for fun? “Various outdoor activities year-round with family, including cycling, hiking, mountain biking, downhill and cross country skiing at state parks and forests. Boating and jet skiing on Lake Ontario and North Sandy Pond.”

Thomas Carman President and chief executive officer, Samaritan Medical. With organization since: 2004. In current position since: 2004. Education: Bachelor’s degree in pharmacy, Massachusetts College of Pharmacy; master’s degree in business administration, Syracuse University. Career Highlights: Previously with Cortland Regional Medical Center (1997 to 2004). Affiliations: Chairman of Fort Drum Regional Health Planning Organization and Advocate Drum — Fort Drum Regional Liaison Organization; North


Country Initiative, board member; Iroquois Healthcare Association, board chair, Healthcare Association of New York State, treasurer; American College of Healthcare Executive, fellow.

Robert J. Corona Chief executive officer, Upstate University Hospital. With organization since: 1986. In current position since: March 2018. Education: Undergraduate degree, Ithaca College; Medical school, New York College of Osteopathic Medicine at New York Institute of Technology; Master of Business Administration, University of Massachusetts at Amherst. Career Highlights: Named Outstanding Hospital Executive of the Year from CNY Business Journal; named to Becker’s Hospital Review list of Top 100 CEO’s to know; appointment to New York State Board for Medicine; received SUNY Upstate’s President’s Award for Excellence in Teaching; named the John B Henry Professor of Pathology and Laboratory Medicine; named Computer Professional of the Year; board certified in neuropathology, anatomic pathology, clinical informatics. Current affiliations: American Board of Pathology; American Society of Clinical Pathology; board member, Cornell University Institute for Healthy Futures; editorial board, American Association of Physician Leadership; American College of Healthcare Executives. How do you describe your managerial philosophy or approach? “My philosophy is to clearly communicate the truth. It can be done with kindness. W. G. Allyn advised me to always be ‘kind and true.’ I try to lead with a soft approachable style but with a backbone of strength that comes from being well prepared for the expected and unexpected. I have an open mind stretched by an innovative imagination and an adventurous heart. I can be hands-on and observe from the balcony equally as well.” Skills that make you an effective leader: “Empathy and compassion, strategic thinking, the ability to make rapid

decisions with incomplete information, adaptability, ability to inspire and communicate clearly.” How can the healthcare industry in the region be improved? “The region’s healthcare industry can be improved through more collaboration with the different systems. We are proving it now in this pandemic. Also, another way to improve the industry is the Integration of advanced technology with a focus on sustainability.” What do you do for fun? “I read, lift weights, spend time with my family, care for my four dogs, play with technology, travel, ride bikes, and participate in water sports.”

Taralyn Costello Executive director, Kelberman Center. With organization since: May 2014. In current position since: June 1, 2020. Education: SUNY Albany, master’s degree in social work; certification in human service management; Utica College of Syracuse University, bachelor’s in psychology; MVCC, associate in applied sciences, chemical dependency counseling. Career Highlights: Over 20 years of experience in the behavioral health field, including an early position as a substance abuse counselor at the Community Recovery Center. Also participated in various system initiatives as the director of substance abuse services for Oneida County Mental Health. Since 2014, has been the vice president of behavioral health services at Upstate Cerebral Palsy. Also assisted in the development of the health home division, providing comprehensive services to individuals with multiple chronic health conditions. At Upstate Cerebral Palsy, enhanced the behavioral health delivery system for both children and adults within Oneida County, serving over 5,500 individuals. Also secured various grants to enhance the behavioral health delivery system while partnering with an array of community providers. Established new mental health services within the Utica and Rome school districts, and implemented a “No Wrong Door”

integrated system for managing the care of the most vulnerable populations. Current affiliations: Member of the board of directors for LIFEPlan CCO NY. How do you describe your managerial philosophy or approach? “I am a social worker by nature and I manage by the behavioral approach, meaning an approach focused on the individual staff member and his or her motivations, behaviors and social systems. I place importance on relationships — the fact that a team environment creates and promotes success, which ultimately motivates employees. I like to inspire employees leading by example, and this motivation is what helps them to improve their performance, accept personal responsibility for their work and to work toward the overall success of our agency. My social work background also makes empathy a huge part of who I am and how I manage my staff. My approach and career have always forced me to meet people where they are in their lives and in their careers and to guide them while working to meet their best potentials. I also have tremendous empathy for the people we serve and thrive on giving individuals hope.” Skills that make you an effective leader: “Throughout my career the following traits have shaped me as a leader and I incorporate them daily in my interactions with staff, community and the people we support. Honesty, integrity, confidence, commitment, passion, accountability, empathy, creativity, innovation, delegation and empowerment are among these traits that guide me each day. I also hope that I inspire others with my leadership style, decision making skills and through my open and candid communication with staff and our other stakeholders.” How can the healthcare industry in the region be improved? “As a social worker, I found that people and their families struggled gaining access to the services they required based on bureaucratic red tape, which ultimately increased the cost of services, not to mention the frustration it causes. A few common issues which I think need to be improved upon include better access to care for our community members, funding prevention, collecting meaningful data throughout a person’s journey through the system, analyzing the outcomes of this data and ultimately connecting or collaborating

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with community partners to meet the needs of individuals and families in an efficient and timely manner. I feel that some state initiatives, which have examined these areas of need have helped the system, but we definitely have a long way to go regarding making the system easily accessible and navigable for anyone in need.” What do you do for fun? “I love spending time with my family and creating memories especially with my husband and daughter — they are my world and the cornerstones to my success. I also enjoy cooking, shopping and a good massage.”

Nancy Daoust Chief ambulatory officer, Upstate University Hospital. With organization since: April 2002. In current position since: 2019. Education: Doctorate in executive leadership, St. John Fisher College; master’s degree in management, Keuka College; Bachelor of Science degree in healthcare administration, SUNY Brockport; Associate of Applied Science degree in medical assisting, SUNY Alfred. Career Highlights: “Proud to have served in the role that led the implementation of strategic initiatives to revitalize an acquired (2011) community hospital by increasing growth across multiple services, including orthopedics, urology, OB and transitional care. Current affiliations: Chapter of ACHE — Healthcare Management Association of CNY, board of directors, past president; Fellow at American College of Healthcare Executives; Kappa Delta Pi, International Honor Society in Education; The Centers at St. Camillus board of trustees; MedBest Medical Management board; NYS Licensed Nursing Home Administrator. How do you describe your managerial philosophy or approach? “My leadership philosophy is one of equitable advocacy on behalf of the staff, physicians and the Institution to ensure people have the resources and support to perform their roles well. This helps to instill personal satisfaction and build Institutional and social cohesion.

I believe good leaders should always strive to model the way. Skills that make you an effective leader: “Active listening, being present, and engaged is key to effective leadership. It’s important to support other people in their own personal career journey and to recognize we all make mistakes and those are vital lessons to learn. Knowing when to use humor helps.” How can the healthcare industry in the region be improved? “The healthcare industry would be improved by increasing regional planning and collaboration among the health systems and post-acute service providers to reduce expensive service and intensive resource duplication.” What do you do for fun? “Spend time with my family, cook, read, garden, hike, and watch the Bills!”

Nancy Deavers Senior vice president, chief nursing and quality officer, ConnextCare. With organization since: December 2014. In current position since: July 2018. Education: Bachelor of Science in Nursing, SUNY College at Brockport; Master of Science in Nursing, George Mason University. Career Highlights: “I have worked in the healthcare arena for over 30 years. Highlights include over 20 years in hospital leadership and seven years working in federally qualified health centers. I led the initiative for ConnextCare for the certification of New York State Patient Centered Medical Home as well as certification in behavior health Integration. Current affiliations: Member of board of directors for Oswego County Opportunities, Upstate Community Health Care Collaborative and the Oswego County Integrated Delivery Network. Member of New York Organization of Nurse Leaders and Educators, American Academy of Ambulatory Care Nursing and the Association for Professionals in Infection Control and Epidemiology. How do you describe your managerial philosophy or approach? “I would describe my managerial philosophy as one that is participative in nature,

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embraces change and strives to mentor team members on a consistent basis. I demonstrate a desire to strive for best practices, trust and respect.” Skills that make you an effective leader: “I have a very broad background in nursing, quality improvement and administration, which has assisted me in developing as an effective leader. I demonstrate strong communication skills, a desire to continuously learn and a belief that all members of the team are vital to the success of the organization.” How can the healthcare industry in the region be improved? “I believe we have the opportunity to improve our partnerships and collaboration toward improving the health outcomes and cost of care within our community.” What do you do for fun? “I enjoy music, especially playing the saxophone as well as gardening. Mostly, I enjoy spending time with my husband, children and pets.”

Daniel T. Dey Chief executive officer, ConnextCare. With organization since: 2007. In current position since: 2007. Education: B.S. Management Science, Nazareth College, Rochester, 1981; M.B.A. Health Care Systems Management, SUNY Buffalo 1982. Career Highlights: Thirty-five years of executive experience in community health center, ambulatory and practice management focusing on health care services to the medically underserved. Current affiliations: Board president for the Upstate Community Health Collaborative IPA, Inc.; board director for the Community Health Care Association of NYS; fellow, American College of Healthcare Executives; consultant on the panel of Management Strategists Consulting Group; executive committee member of the Oswego County Integrated Delivery Network. How do you describe your managerial philosophy or approach? “Open and transparent communication, consensus builing and decision making and positive accountability.” Skills that make you an effective leader: “Positive interpersonal skills and focus on results.”


How can the healthcare industry in the region be improved? “Through enhanced communication, coordination of services and shared resources.” What do you do for fun? “Reading, fitness and family.”

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Mantosh Dewan, MD President, Upstate Medical University. With organization since: 1979. In current position since: November 2020. Served as interim president from November 2018 to October 2020. Education: Master’s and bachelor’s degree from the University of Bombay, T.N. Medical College, India. Career Highlights: Service in numerous leadership roles at Upstate Medical University, including as chairman of the department of psychiatry and interim dean of the College of Medicine. As interim president, supported efforts to increase and enhance local mental health services. Has led the university’s response to the COVID-19 pandemic, which has included the development of a leading saliva swab COVID diagnostic test, now widely used systemwide by SUNY to test students and keep campuses safe; university participation in hosting major clinical trial of Pfizer/BioNtech vaccine for adults and children; and serving as a New York state vaccine hub for the region. Named SUNY Distinguished Service Professor.

Philip A. Falcone Chief medical officer at St. Joseph’s Health. With organization since: 1991. In current position since: Fall 2020. Education: Earned bachelor’s degree in biology and psychology from the University of Rochester and his Doctor of Medicine degree from SUNY Upstate Medical University. In 2019, earned

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a Master of Healthcare Leadership degree from Brown University. Career Highlights: Prior to becoming the chief medical officer, served as St. Joseph’s Medical director of quality and led the hospital through the many challenges brought on by the global COVID-19 crisis. In the fall of 2020, implemented a new process using hydrogen peroxide vapor to effectively decontaminate N95 medical masks, patient units and operating rooms. Received the Central New York Business Journal’s Excellence in Healthcare — Innovator award in October 2020 in recognition of this project. Current affiliations: Member of the governing board of the St. Joseph’s College of Nursing and a past cochairman for the Ambulatory Surgery Center governance committee. Also a member of the Onondaga Community College’s Surgical Technology advisory doard. How do you describe your managerial philosophy or approach? “I favor giving an equal voice to all involved parties, learning as much as possible about the issues especially from the experts on my team, and then settling on a choice I can live with. Do what’s right for the greater good.” Skills that make you an effective leader: “I am an adaptive problem solver and as a surgeon have gotten well versed in making decisions with often limited information.” How can the healthcare industry in the region be improved? “Always be innovative. Healthcare changes so rapidly that we must think and plan two steps ahead and have a vision for what will be needed well in advance.” What do you do for fun? “Golf (although ‘fun’ may not always be accurate), completing the Sunday New York Times crossword puzzle, and enjoying life with my wife Barbie who I’ve known since we were 7 years old!”

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Kent N. Hall Chief physician executive, Mohawk Valley Health System. With organization since: February 2020. In current position since: February 2020. Education: Bachelor’s degree, Union College; medical school, Upstate Medical University. Career Highlights: Emergency medicine residency program director, Medical College of Wisconsin; emergency department medical director at Goodall Hospital, Sanford, Maine, and at Champlain Valley Physicians Hospital, Plattsburgh; chief medical officer, Champlain Valley Physicians Hospital, Plattsburgh, and Alice Hyde Medical Center, Malone. Current affiliations: American Association of Physician Executives, American College of Emergency Physicians, American Association of Emergency Medicine. How do you describe your managerial philosophy or approach? “First, I believe you lead from the front. Second, you need to be vulnerable. In that way, you are open to all experiences and opportunities. I work every day to understand the ‘why’ of everyone I interact with, and to match their ‘why’ with the task at hand. In this way we can get to a win-win situation.” Skills that make you an effective leader: “I’ve learned to listen thoroughly and thoughtfully. It’s easy to be crafting an answer while the other person is talking. Unfortunately, you then miss what the other person is actually saying. And I have the courage to take on new opportunities. These are all opportunities for growth.” How can the healthcare industry in the region be improved? “We’re all in this profession to take care of people. We should work in a more coordinated manner. Communication is key to this.” What do you do for fun? “I enjoy running, hiking, kayaking, snowshoeing, and really anything outdoors. And I’m rarely without a camera. Landscape photography is a passion for which I’m developing better skills.”


Michael A. Harlovic President and chief executive officer, Oswego Health. With organization since: 2017. In current position since: 2017. Education: Bachelor’s and master’s in nursing degrees, University of Pittsburgh; professional certificate in executive leadership from The Wharton School, Philadelphia. Career Highlights: The mission of Oswego Health is to provide accessible, quality care and improve the health of residents in our community. As the region’s first choice for quality health care, we are focused on growing our services and enhancing our programs based on the needs of the county. This includes two major construction projects we’re working on, including significant enhancements to our third and fourth floor of the hospital where we will be privatizing all patient rooms to enhance patient experience. In addition, in 2021 our brand new 42,000-sq.-ft. behavioral Health Services Facility will open, which will truly transform mental health care in Central New York. Current affiliations: Iroquois Healthcare Association, board member; CNY Care Collaborative, board member. How do you describe your managerial philosophy or approach? “I consider myself a personable leader. I take the time to get to know my employees. You’ll often find me making rounds between departments to just help build rapport. I have worked from entry level positions in the health care field (nurse aide, registered nurse, manager, etc.) all the way to chief executive officer, so working in those positions has had a positive impact on my management decisions because I always consider how they will impact the employees and the patients we serve. In addition, I like to surround myself with thought-leaders. I continually seek talented employees for our organization that will not only help us grow, but also individuals that will challenge me and motivate me to be the best leader I can be.” Skills that make you an effective leader: “I have excellent vision for the

organization coupled with a plan and an excellent history of execution to achieve identified goals. In addition, I strive to always empower others within our organization to help them make necessary decisions and gain the needed confidence to advance their own career here at Oswego Health.” How can the healthcare industry in the region be improved? “Every great community consists of key pillars — a strong educational system such as SUNY Oswego, industrial powerhouses such as Exelon Generation and Novelis, and access to affordable healthcare. These pillars though unique in their own respect, must all work together in order to benefit the overall community as a hole and we believe right here in Oswego County we have those key pillars. If we are all working in unison to support one another, there will be huge economic gains. Together we can attract and retain the best talent. Together we can improve quality of life and overall safety of our community. And lastly, if we work together, we can improve the local community right here in Oswego County.” What do you do for fun? “Fishing, exercising, walks with my dog, and I enjoy my family as often as I can.”

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Corey Heller Chief people and diversity officer, Bassett Healthcare Network. In current position since: 2020. Education: Master’s degree in industrial labor relations from Cornell University; graduate of Hamilton College in Clinton. Career highlights: A global human resources (HR) executive with diverse and extensive leadership experience within and outside of health care, was appointed senior vice president and chief people and diversity officer for Bassett Healthcare Network in October of 2020. Is responsible for the strategic planning and execution of HR activities and initiatives across the Bassett network. Leading the development of an integrated HR service delivery model to drive system-wide efficiency and consistency. Also working

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to develop a formal structure for cultivating a culture of diversity, health equity and inclusion, and embedding these principles in the day-to-day work of caring for each other and the patients and communities served by Bassett Healthcare Network. Prior to joining Bassett, was senior director of human resources and shared services for United Health Services in Binghamton. Also held executivelevel human resources positions as chief human resources officer with Uniform Advantage Brands in Florida; Intermountain Healthcare in Salt Lake City, Utah; Florida Blue (BCBS), and Baptist Health South Florida, among others.

Jennifer Hutt Owner, chief executive officer, Seniors Helping Seniors. With organization since: 2010. In current position since: 2010. Education: LeMoyne College, bachelor ’s degree in psychology, 2003; Mohawk Valley Community College , associate’s degree in business and restaurant management, 1999. Career Highlights: Maintained 100% occupancy for 12 years at a 40-bed Alzheimer’s and dementia senior facility; Seniors Helping Seniors franchise owner for nine years. Current affiliations: Veterans Care Coordination, Greater Manlius chamber of Commerce, Cazenovia Chamber of Commerce, Hamilton Business Alliance. How do you describe your managerial philosophy or approach? “I believe in bringing out the best in everyone. The most important skill is the ability to listen and understand the needs of providers and receivers. Finding out exactly what is needed is the way to give both our providers and receivers a sense of purpose and a great quality of life.” What type of skill set do you possess which makes you an effective leader?? “Again, being able to listen to the needs of our providers and receivers is what makes us successful.” How can the healthcare industry in the region be improved? “The healthcare industry can be improved in this region by streamlining all aspects from hospitals,

pharmacy, inpatient and outpatient, primary care and specialist. This would ensure better patient care so each individual can be looked at as whole.

Tommy Ibrahim President and chief executive officer, Bassett Healthcare Network. With organization since: July 2020. In current position since: July 2020. Career highlights: Began his tenure as president and CEO of Bassett Healthcare Network July 13, 2020. Has held leadership positions within the health care industry for the past 14 years. A transformational leader who challenges his teams across the system to continually pursue excellence in safety, quality, patient experience and access. Began his career in medicine as a hospitalist before transitioning a few years later to administration. Prior to assuming leadership of the Bassett network, served as executive vice president and chief physician executive for Integris Health, the largest nonprofit health care system in Oklahoma. In his three years as chief physician executive at Integris, led the strategic direction for clinical services throughout the 19-hospital health system of owned and jointventure assets, including all clinical operations, the physician enterprise, and system integration objectives. This position included direct responsibility for system research, graduate medical education, and medical informatics. Also served as chief physician officer and vice president of Medical Affairs at Mercy Health Network in Des Moines, Iowa from 2014-17, and as senior vice president and chief physician executive at St. John’s Hospital in Springfield, Illinois from 2010-14. Education: Received Doctor of Medicine and Bachelor of Medical Science degrees in England and completed his internal medicine residency at Greater Baltimore Medical Center, an academic affiliate of Johns Hopkins, in Baltimore, Maryland. Also holds a Master of Science degree in Health Administration from Seton Hall University. Current affiliations: Boarded in internal medicine and hospital medicine.

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He is a fellow of the American College of Healthcare Executives; fellow in hospital medicine; received the Certified Physician Executive accreditation from the American Association of Physician Leadership.

Jeff Joyner Senior vice president and chief operating officer, Bassett Healthcare Network. With organization since: 2015. In current position since: August 2020. Career Highlights: Formerly president of Bassett affiliate A.O. Fox Hospital in Oneonta, was appointed Bassett Healthcare Network’s senior vice president and chief operating officer in August of 2020. Served as president of A.O. Fox Hospital from 2015 through 2020. In his role as senior vice president and network chief operating officer, serves as the responsible executive for network hospital operations, system support services, and all integration efforts. Plays a critical role in ensuring a superior delivery of patient care at all hospitals across the network. Previously, held executive leadership positions in multiple organizations, including system vice president of operations at St. Joseph’s Healthcare in New Jersey; vice president of professional services at Sibley Memorial Hospital, an affiliate of Johns Hopkins Medicine; and vice president of patient support services at Holy Cross Hospital in Silver Springs, Maryland. Remains very involved in the leadership of A.O. Fox Hospital as part of his broader responsibilities Education: Master’s degree in health care administration; fellow of the American College of Healthcare Executives (FACHE).

2021 CNY Healthcare Guide is online @ www.cnyhealth.com


Jeremy Klemanski President and chief executive officer, Helio Health, Helio Health Foundation, Central New York Services, Insight House. With organization since? 2004. In the current position since: 2005. Education: M.B.A. from the Whitman School of Management at Syracuse University. Career Highlights: “Leading multiple affiliations and mergers currently in progress. Helio Health serving as the lead agency for the Behavioral Health Care Collaborative CNY. Bringing medically supervised withdrawal and stabilization services to Rochester and to Broome County. Opening a certified community behavioral health clinic (CCBHC) at Helio Health’s integrated outpatient mental health and substance use disorders clinic in Syracuse. CCBHC service offerings include: mental health and substance use services for children and adolescents, psychiatric rehabilitation services, peer support services, 24/7 crisis management services, targeted case management services and ancillary withdrawal services. Expanded an integrated outpatient clinic to create a Center of Treatment Innovation (COTI) team which brings help directly to people in the community and connects them to care. COTI offers in-community medication-assisted therapy, peer support, telehealth and clinician services. Created a Regional Open Access Center for Addiction (ROACA), providing open access assessments and evaluations 24/7/365 to anyone seeking immediate assistance for substance use disorders. Founded the Helio Health Training Institute. Opening Elements of Central New York, a 75-bed residential treatment facility. Currently working on opening a new inpatient facility in Rochester. Current Affiliations: Board chairman of OMNES IPA; NYS Association of Alcoholism & Substance Abuse Providers, board chairman; NYS Justice Center for the Protection of People with Special Needs, advisory council member; chairman of the Law Enforcement & Investigator Training Committee; Onondaga County

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Criminal Justice advisory board member. How do you describe your managerial philosophy or approach? “Trust people and invest in their growth and development. Consider ideas from as many sources as possible Encourage robust group discussion and debate to support informed decision making. Learn from listening.” Skills that make you an effective leader: “Read everything. Listen to everyone, create the vision and then execute.” How can the healthcare industry in the region be improved? “Practicing healthcare that acknowledges the role the brain plays in the function of the rest of the body by treating substance use and mental health disorders as a priority health condition. New York has a tremendous opportunity to redesign its currently fragmented systems of care into regionally integrated health systems that could better leverage resources to deliver improved health outcomes if we have the courage to explore new relationships, and take risk.”

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What do you do for fun? “Spending time with my wife, children, and extended family is what I enjoy most.”

Reginald Knight Senior vice president and chief physician executive, Bassett Healthcare Network. With organization since: 2009. In current position since: November 2020. Career highlights: Prior to assuming his new role of senior vice president, chief physician executive for Bassett Healthcare Network on Nov. 2, 2020, was vice president, medical affairs for Bassett affiliate A.O. Fox Hospital, and director of the Bassett Spine Care Institute. An accomplished and innovative physician and a leader in his field. He works closely with the network’s CEO and the system’s executive leadership team to oversee the practitioner enterprise for Bassett Healthcare Network. This includes driving physician engagement and performance and service line development to ensure quality care, reduction in clinical variation, improved access and an optimal patient experience. Additionally, works closely with the network’s chief people and diversity officer to enhance the network’s culture around diversity, equity and inclusion. Education: Bachelor’s degree from

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SUNY Oneonta; a master’s in health care administration from Capella University. Received his medical doctorate from SUNY Upstate Medical Center. Completed an orthopedic spine fellowship at Strong Memorial Hospital and residency at Westchester County Medical Center, Metropolitan Hospital, and Lincoln Hospital.

Seth Kronenberg Chief operating officer and chief medical officer, Crouse Health. With organization since: 2010. In current position since: 2018. Education: Bachelor’s degree from the University of Pennsylvania. Attended medical school and did his residency and chief residency in internal medicine at Upstate Medical University. Career Highlights: A board-certified internist, he previously practiced at Internists Associates of Central New York and Crouse Medical Practice. He joined Internist Associates of Central New York in 2001, becoming managing partner in 2005. In 2010, Internist Associates became part of Crouse Medical Practice, PLLC, and he was appointed medical director. Current affiliations: Member of the boards of directors of Syracuse Community Health Center, Community Memorial Hospital,


HealtheConnections and the Central New York Care Collaborative. How do you describe your managerial philosophy or approach? “It is important to set the goals and strategic direction and then to give staff the autonomy and freedom to perform their jobs. I give them encouragement to always come to me with issues, ideas or concerns. If there are barriers, I appreciate when staff can offer potential solutions on how to remove them and I am there to help facilitate. This creates not only buy-in, but can also build confidence and team commitment. Skills that make you an effective leader: “Leadership requires the ability to think strategically and, in many cases, act quickly — especially in healthcare. I encourage and model open and transparent communication, which is one of Crouse’s core values but also critical to engaging our employees and providers. The pandemic has forced us to process information quickly and adapt frequently to rapid changes.” How can the healthcare industry in the region be improved? “Working more closely together to improve the health of our communities is very important, now more than ever. This is exemplified by the current coronavirus pandemic, which has brought hospitals, long-term care providers and governmental agencies together with a common goal. We have all learned a lot during this challenging time.” What do you do for fun? “With four teenage daughters, our family is on the move. Skiing in the winter and kayaking in the summer keeps us all active.”

William LeCates President, Bassett Healthcare Network’s Northern Division (Bassett Medical Center and Little Falls Hospital) With organization since: 2003. In current position since: 2018 as president of Bassett Medical Center; president of Bassett’s Northern Division December 2020. Education: Earned his medical degree from The Johns Hopkins University School of Medicine and completed internal

medicine residency and nephrology fellowship training at The Johns Hopkins Hospital. Also served as an assistant chief of service on the Osler Medical Service of the Johns Hopkins Hospital. Career Highlights: In addition to his responsibilities as president, he is a senior attending physician in nephrology at Bassett Medical Center and has served as the hospital’s medical director since 2011. Boardcertified in internal medicine and nephrology, and a clinical assistant professor of medicine at the Columbia University College of Physicians and Surgeons. Also serves as the New York Army National Guard State surgeon. As a member of the Army Medical Corps, has deployed three times to Afghanistan and Liberia.

Leslie Paul Luke President and chief executive officer, St. Joseph’s Health. With organization since: February 2017. Since what year in current position: February 2017. Education: Bachelor’s degree in sociology and a master’s degree in health administration from Brigham Young University in Provo, Utah. Career highlights: In 1991 accepted his first CEO role at a 50-bed, nonprofit hospital in Kentucky. Went on to Erlanger Medical Center in Tennessee, an 850-bed tertiary medical center where he was responsible for quality improvement and marketing. Became agile in facilitation of quality improvement efforts while learning how to impact change through influence. Also served as CEO of three other hospitals, including Tennova Healthcare, a six-hospital system in Knoxville, Tennessee, with net revenues of $650 million. For 12 years before coming to Syracuse held several key leadership roles at the Nashville headquarters of Community Health Systems, which owns or operates 111 hospitals in 20 states. Since joining St. Joseph’s Health, has improved the organization’s financial health, as well as its effectiveness and connection with the community, and led 4,000-plus St. Joseph’s Health colleagues through an

unprecedented pandemic. Current affiliations: Member of CenterState CEO. How would you describe your managerial philosophy or approach? “Effective leaders are humble, grateful to be stewards, and don’t bask in power. The critical importance of having everyone involved, working on innovation and improvement on a daily basis, has never been more prevalent than during this past year. Our culture of building upon sound ethical and moral values is what enabled our team to step up and serve as a leader in caring for our community throughout the COVID-19 pandemic. By reminding our team to focus on quality first, we’ve been able to make the best decisions for the longterm stability of our organization as well as for the patients we serve.” Skills that make you an effective leader: “I view myself more as a facilitator and coach than a CEO. In fact, I really don’t like the title chief executive officer because I don’t view myself as a chief. I view myself as a servant leader. The reason St Joseph’s fits me so well is because it allows me to do that in my life. I also prioritize collaboration and communication. I involve as many people as possible in creating goals for the future so we have a unified vision. Then we make the vision for our future is very, very clear. With a clear vision for what we aim to accomplish, fear dramatically decreases and confidence dramatically increases. I’m also knowledgeable in performance improvement, an instructor in organizational leadership, and have the ability to analyze data and act on it. Finally, I believe leadership transparency is critical because, for quality to work – especially during a time of crisis – people have to be comfortable about identifying challenges and problems, and being part of the conversation to find a solution.” How can the healthcare industry in the region be improved? “COVID-19 is pushing our economy, our communities and our people to the brink. The expansion of care networks and maximize access to care are critical, and we have been able to accomplish a lot in the past year through advancements in telemedicine. But there is still a vital call to action for our community and businesses play crucial role: Make sure people are wearing a mask. Limit your employees’ travel. Encourage everyone to get a flu shot. Wash your hands and sanitize surfaces. Stay physically distant as if your life,

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and your loved one’s life, depends on it. Health and well-being are at the foundation of every person’s success in all other areas of life – personal and professional.” What do you do for fun? “I enjoy spending time with my family (wife, five children, three granddaughters and two grandsons), photography, flying and traveling

Joseph Murabito President, Elemental Management Group. With organization since: 2012. In current position since: 2012. Education: Bachelor’s degree in health administration, Ithaca College; master’s degree in health administration

from Cornell. Career Highlights: Founding of Elemental Management Group, which provides management and administrative services to more than 500 residents in four senior facilities in Upstate New York: Aaron Manor in Fairport, Morningstar Residential Car Center and The Gardens by Morningstar in Oswego, and Waterville Residential Care Center in Waterville in the Mohawk valley area. How do you describe your managerial philosophy or approach? “Collaborative, transparent, assertive and outcomes oriented.” What type of skill set do you possess which makes you an effective leader? “Persistence, practical management style, sense of priority and ability to make timely collaborative decisions.” What do you do for fun? Many hobbies. Most recently opening Strigo Farmhouse Inn, a luxurious

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Mark Muthumbi Excellus BlueCross BlueShield, Central New York Regional President/Vice President, Commercial Sales Eastern Markets. With company since: 1999. In current position since: 2020. Education: Master’s degree in business administration from Le Moyne College; bachelor’s degree in business administration from Liberty University, Lynchburg, Virginia. Career highlights: 40 Under Forty award recipient; graduate of the Leadership Greater Syracuse Class of 2008; certified health consultant professional with the BlueCross BlueShield Association and the Academy for Healthcare Management. Licensed in life, accident and health insurance with the state of New York. Current affiliations: Member of the board of directors for the Longhouse Council (Boy Scouts of America), Hospice of Central New York and Pan African Community of Central New York (PACCNY); past board member for Empower Associated Services (a wholly-owned subsidiary of Empower Federal Credit Union), Leadership Greater Syracuse and the Girl Scout Council of Central of New York. How do you describe your managerial philosophy or approach? “Communication and patience. I have always found that having open and honest communication makes the difference for really understanding the change, understanding the pros and cons of change, and identifying where the opportunities lie. I’m also of the belief that change will happen, so it’s up to you to have a positive attitude and be consistent. Stick to what you believe, but make sure you look at every side of a situation. Navigating through change is easier when you can find ways to maintain structure and consistency.” Skills that make you an effective leader: “Diversity has been a part of my life. I was born in Kenya, which is a diverse country. I came to the United States for college and learned early

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on to embrace new experiences. I have also been fortunate to have traveled extensively in the United States and internationally and have interacted with people from different backgrounds and cultures. Through these experiences, I have gained an appreciation of and benefitted from backgrounds and cultures that are different from mine. I have also learned the importance of keeping an open mind and adapting to changing circumstances. My approach to work at Excellus is no different. Our customer expectations are diverse as well. When working with them, I strive to understand their needs, keep an open mind and deliver solutions that meet those needs. In Central New York, Excellus is fortunate to have a strong market presence, where the subscriber may also be a community leader, a provider or a board member. So understanding their perspective and appreciating their expectations is key to a successful relationship.” How can the business climate in the region be improved? “A thriving business climate requires a healthy community where health disparities are being addressed, including some of the most basic needs like access to health care, food and housing. Continuing to invest in a healthier, more engaged community — especially in this current environment — will bolster and propel relationships, leading to growth in our local economy and region.” What do you do for fun? “I do what I can to stay active during my off hours by walking, bike riding, playing board games like chess, and golfing. That has allowed me to have quality time with my family while staying healthy. I also enjoy spending time in our Central New York/Upstate region. It’s beautiful and offers outlets for a variety of activities.”

Michael L. Ogden President, Little Falls Hospital. With organization since: 2009. In current position since: 2009. Education: Bachelor’s from SUNY Institute of Technology; MBA from Empire State College. Career Highlights: Appointment as


president of Little Falls Hospital. Current affiliations: American Hospital Association, Rural Governing Council; American College of Healthcare Executives; CNYAHEC board; Hospice and Palliative Care board member, American Heart Association advisory board. Skills that make you an effective leader: “I have been described as an effective leader who is optimistic, approachable, a good listener, calm and very visible.” How can the healthcare industry in the region be improved? “It is a very challenging environment, particularly during this very dynamic period in the healthcare industry. Those challenges become even more acute in rural communities and for safety net hospitals like Little Falls. We are very fortunate to be in affiliation with the Bassett Healthcare Network, which allows us the opportunity to collaborate on real improvements in the coordination and continuity of healthcare in our region.” What do you do for fun? “Working out, motorcycling, snowmobiling, X-country skiing, hunting, and playing racquet ball and golf.”

Nancy E. Page Chief nursing officer Upstate, Upstate University Hospital. With organization since: 1982. In current position since: 2014. Education: Bachelor of Science in Nursing, SUNY Downstate Brooklyn; Master of Science in Nursing, University of Rochester. Career Highlights: Being part of Upstate’s region and statewide response to COVID-19, reducing RN turn over at Upstate by 4.5% and leading Upstate to first Magnet site survey for any SUNY hospital. Current affiliations: American Organization of Nurse Leaders; ANANY; Sigma Theta Tau Nursing Honor Society; Vizient; American Nurses Association. How do you describe your managerial philosophy or approach? “Understanding that frontline perspective is critical for a nursing leader. Taking the time to shadow with your frontline staff to see

what facilitates success in their role and what the barriers are feeds credible decision making. You must always keep the patient and staff at the center of your decision making.” Skills that make you an effective leader: “Approachability. I take a great deal of pleasure in getting to know all levels of our staff and their passion for their roles. I will retreat and repeat if needed when seeking resources for our staff. If the resource is needed I may just need better data to support the decision making at the executive table.” How can the healthcare industry in the region be improved? “If competition was not an issue then all health care sites could share more freely their successes and struggles.” What do you do for fun? “Spend time with our incredible family. Spend time at the lake, swim, bike, kayak, cook and enjoy our friends.’

Frank P. Pearson CAPT, USN (Ret); U.S. Department of Veterans Affairs — director, Syracuse VA Medical Center. With organization since: August 2020. In current position since: August 2020. Education: Bachelor of Science degree from Rochester Institute of Technology; Master of Physician Assistant Studies from A.T. Still University; Master of Science and Doctor of Physical Therapy degrees from Baylor University. Career Highlights: Served in the US Navy for 37 years first as enlisted submariner and nuclear power trained, with first degree locally at RIT, then battle tested serving in major battle campaigns as both a surface warfare officer and navigator of an Aegis Cruiser during Operation Desert Storm and Somalia’s Operation Restore Hope then as a medical provider in the desert to include Operation Enduring Freedom. Current affiliations: Syracuse Anchor Institutions; American College of Healthcare Executives; American Physical Therapy Association; Orthopedic Physical Therapy Board Certification; American Association of Physician Assistants; and California

Electromyographer How do you describe your managerial philosophy or approach? “A servant leader who directs the activities of my team toward a shared goal. That is one significant goal particularly of being accountable for staff and patient safety and the highest quality of care. As a leader, I choose to display strong communication skills to help create a supportive work environment to build, motivate and strengthen my team and help them develop to their fullest potential.” Skills that make you an effective leader: “Experience not only in administrative roles but also in high stress combat environments as both an administrator, health care provider and on the front lines with 34 years of combined leadership experience.” How can the healthcare industry in the region be improved? “Attract and recruit more hi-tech and increased number of high quality health care providers.” What do you do for fun? “Golf, read and travel when we’re not mired in the present COVID-19 healthcare environment, which we need to demonstrate the utmost safety and travel restrictions at this time.”

Tricia Peter-Clark Executive vice president / chief operating officer, ConnextCare. Since what year with company: 2013 In current position since: July 2018 Education: Bachelor of Science degree in health services with a concentration in health education and operations, D’Youville College; Master of Business Administration, St. Joseph’s College; board certified in health care management, American College of Healthcare Executives. Career highlights: “During my tenure at ConnextCare, I am most proud of bringing together disparate operations and cultures from the five acquired practices into one unified and efficient primary care network throughout Oswego County. Subsequent to the integrated practices, I am proud of the leadership I provided during our rebranding campaign that led to our new name, ConnextCare, which truly signifies the magnitude of reach we have across Oswego County, without

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limiting our potential for future growth. Receiving the forty-under-40 Award from the CNY Business Journal in 2018, joining the list of other young distinguished leaders, is also a true highlight and an honor. I also became a fellow of the American College of Healthcare Executives in June of 2019.” Current affiliations: Director, Central New York Care Collaborative; director and secretary, Operation Oswego County; director and secretary, Mexico Tiger Sharks; fellow, American College of Healthcare Executives; member, Oswego County Health Department Professional Advisory Committee; member, New York State Association for Rural Health. How do you describe your managerial philosophy or approach? “My approach aims to build strong relationships with staff across all disciplines, demonstrating a high level of respect, trust and integrity, which yields a motivated, hardworking, and committed workforce full of endless collaboration and growth.” Skills that make you an effective leader: “I have strong communication skills, with a high level of decisiveness. I’m flexible to changes daily and believe that delegation is an art, not a weakness. I demonstrate a continuous positive attitude and enjoy mentoring talent as they are capable of great things if you share your vision and constructively guide them along the way.” What do you do for fun? “I enjoy running with my dog, biking with my kids, being outdoors, cheering on my acquired sports teams and baking cookies. I have the most fun however, being with my family and watching my children grow.”

David E. Ristedt Lead Physician at Guthrie Medical GroupNorthern Region and chief medical officer at Guthrie Cortland Medical Center. With organization since: 2019. In current position since: 2020. Education: Bachelor’s degree in biochemistry, University of Arizona, 1990; medical degree from Uniformed Services University of Health Sciences, 1995; master’s degree in strategic studies,

U.S. Army War College, 2016. Career Highlights: 32-year career in the Army. Involved in leadership, education and re-building medical infrastructure around the world, leading to better quality, safety and capability development for patients and their healthcare teams. Current affiliations: Academy of Family Physicians. How do you describe your managerial philosophy or approach? “Empowering subordinates to act within their resources and critically analyzing problems to quickly understand options to ‘get to yes.’” Skills that make you an effective leader: “Critical Thinking, decisive and empowering.” How can the healthcare industry in the region be improved? “Provide opportunities for those with an interest in medicine to pursue their dream. Passion for caring is difficult to foster when resources or opportunities are not available in the local community. So we need more nursing, physician and ancillary services education opportunities in the local area so we can grow our own talent.” What do you do for fun? “Golf, hike, explore to local culture. I am new here and the Finger Lakes has so much to offer.”

Denise Robinson Senior vice president and chief nurse executive, Bassett Healthcare Network. With organization since: November 2020. In current position since: November 2020. Career highlights: Assumed the position of senior vice president, chief nurse executive for the Bassett network on Nov. 16, 2020. As a member of Bassett’s executive leadership team, supports an exceptional patient experience through the delivery of superior nursing and clinical care across the Bassett system. Responsible for establishing a strategy and vision for patient care, and advising on all aspects of nursing policy and practice. Works closely with network and physician leaders to drive clinical transformation through the development and implementation

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of new patient care models and best practices. Previously served as chief nursing officer for Loma Linda University Medical Center in California. Possesses over 20 years of high-level experience in nursing management focusing on quality and patient safety initiatives, staff engagement and patient satisfaction. Education: Bachelor’s degree in nursing from Skidmore College in Saratoga Springs; master’s degree in public health from Columbia University Mailman School of Public Health; graduate of the doctor of nursing practice program at Case Western University.

Maryann Roefaro Chief executive officer, Hematology-Oncology Associates of CNY. With organization since: May 2002. In current position since: May 2002. Education: Bachelor’s degree, Albany College of Pharmacy; master’s degree, SUNY Upstate Medical University; Doctor of Divinity, American Institute of Holistic Theology. Career Highlights: 2002 to present: CEO of Hematology-Oncology Associates of CNY; 2000-2002: senior vice president, primary care services, Crouse and Community General hospitals; 19962000: corporate vice president for ambulatory care services, Crouse Hospital; 1990-1996: administrator, North Medical Family Physicians and North Medical Urgent Care; 1989-1990: laboratory manager at North Medical Laboratory Services; 1984-1988: microbiology section head, Community General Hospital. Current affiliations: President, Cancer Connects; board member, Breast Care Partners, OCC Foundation, Wisdom Thinkers Network, Excellus BlueCross BlueShield, clinical associate professor, SUNY Upstate Medical University since 1990. How do you describe your managerial philosophy or approach? “A team is as strong as the sum of its parts. Every relationship we have begins with the one we have with ourselves. I believe the success and harmony of any organization or workgroup


depends upon the level of mastery and resiliency of its people. Personal and corporate accountability are paramount. My philosophies are articulated in my book, ‘Building the Team from the Inside-Out.’” Skills that make you an effective leader: “I think I have the kind of communication skills and understanding of human behaviors that allow me to be a successful leader. I am blessed with a blend of analytical skills and intuition. I love creating and naturally gravitate toward strategic initiatives geared toward short- and long-term development and success.” How can the healthcare industry in the region be improved? “Improvement of the healthcare industry first begins with personal accountability for health and wellness. To me, that includes the physical, mental and emotional health and stability of our children and their parents. Our healthcare system is saturated with non patient carerelated tasks. I think the procurement of data and outcomes coupled with the interconnection of electronic health information among all providers would substantially improve our healthcare industry.”

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Ned Ruhotina Chief medical officer, Associated Medical Professionals of New York. With organization since: August 2016. In current position since: January 2020. Education: Bachelor’s degree in human biology, Cornell University, 2007; medical degree, Vanderbilt University School of Medicine, 2011; internship in general surgery, Brigham and Women’s Hospital in Boston; urology residency, Harvard program in urology. Career Highlights: “Leading a collaborative, multidisciplinary team of talented and dedicated professionals, committed to providing the best possible care for urology and radiation oncology patients in Central New York. Establishing patient-centered care programs and ensuring access to cutting-edge urology and radiation oncology care through telemedicine options, minimally invasive surgical

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treatment, advanced urologic cancer care and access to multinational clinical research trials. Current affiliations: Clinical staff and urologist at St. Joseph’s Hospital, Crouse Hospital and Community General Hospital. How do you describe your managerial philosophy or approach? “I aspire to be a servant leader. The focus of my role is to ensure the success of our organization and team which ultimately translates improved patient care and outcomes. I value input and recommendations from my team and feedback from our patients with regards to decision making at all levels. Inclusive and thoughtful decisionmaking builds trust in an organization. Building trust in an organization is increasingly vital to adapt and remain agile in the quickly evolving world of healthcare.” How can the healthcare industry in the region be improved? “We are fortunate to live in CNY which offers the community access to world class facilities and physicians. A challenge the healthcare industry is facing is how to make the system more accessible and affordable while maintaining quality. We as a community need to continue working collaboratively to increase efficiency of sharing information and coordinating care for patients. We all need to play increasing role in enabling and encouraging our patients to improve their health through preventative measures and provide them with the resources so that they can adhere to treatment plans more effectively.” What do you do for fun? “Spending time with my family. My wife and two daughters enjoy hiking in the Adirondacks, skiing, and cooking.”

Carlton Rule Medical director, Little Falls Hospital. With organization since: 2019. In current position since: 2019. Education: Bachelor’s degree in chemistry from Cornell University; medical degree from New York University; residency in family medicine, Highland Hospital in Rochester.

Career Highlights: Practicing family doctor and executive vice president at A.O. Fox Hospital, Oneonta; chief executive officer at O’Connor Hospital in Delhi, Delaware County; executive medical director of Ellis Medical Group; medical director at Little Falls Hospital; chief quality officer of Bassett Medical Group. Current affiliations: American Academy of Family Practice, American Association for Physician Leadership. Skills that make you an effective leader: “My strength is in bringing together partners from differing backgrounds to form a cohesive team in pursuit of a common goal. This has been particularly helpful in the healthcare arena with so many interested entities involved.” How can the healthcare industry in the region be improved? “I believe that the continuation of integration across the healthcare continuum will be essential to deliver the highest quality care for the lowest cost while meeting the needs of patients. This goal can only be met when a patient can seamlessly move throughout the system with full exchange of information between treating physicians, hospitals, home care agencies, long-term care facilities and the like.” What do you do for fun? “I enjoy outdoor activities like fishing, hunting, and hiking. I enjoy watching most sports including football, baseball, soccer and ice hockey.”

Mansoor Shahid Executive vice president, Mohawk Valley Health System. With organization since: January 2020. In current position since: 2020. Education: Fellow in the American College of Healthcare Executives; lean bronze certification, Watson Healthcare, IBM; lean six sigma black belt, Methodist Lean Six Sigma Institute; master of health administration, University of Memphis; bachelor’s degree, Hanover College. Career Highlights: “Opening of brand new Le Bonheur children hospital and transferring of 240 pediatric patients

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many of them in the NICU; complete remodel and renovation of Methodist South hospital along the lines of a strategic master plan — addition of new ED, ICU, front lobby plus modernization of all med-surgical floors; development and mentorship of people to succeed in doing bigger and better things than their current role in line with their aspirations. Many of them have kept in touch and I have been able to provide consistent guidance to them. Some have followed me in successive organizations, a fact that I am very proud of.” Current affiliations: American College of Healthcare Executives (ACHE). How do you describe your managerial philosophy or approach? “Pursuing excellence and taking 100% responsibility. For me results are what matter most; I try and encourage people not to confuse activity with results. Also, collaboration is key, as healthcare is a relationship based business and one should genuinely care about the wellbeing and success of his or her team. That said, one should always keep an eye on the target and the progress being made toward it. Our patients depend on it.” Skills that make you an effective leader: “Taking pride in your work along with having the right attitude. Secondly, not being afraid of failure. You have to make tough decisions in leadership — not all of which will pan out. Excellence and innovation demand a level of ingenuity that cannot be separated from the occasional misstep.” How can the healthcare industry in the region be improved? “The new regional medical center in Downtown Utica will be a game changer. It will improve the quality of care we provide to our patients while helping attract fresh talent. Collaboration between various major players in the region is another key focus area. The more synergies we can create with our partners the better it will be for our patients.” What do you do for fun? “I love to travel with my family and read books. I just finished reading ‘The Alchemist’ and ‘Man’s Search for Meaning’ and found them both to be thought provoking, albeit for very different reasons.”

2021 CNY Healthcare Guide is online @ www.cnyhealth.com


Martin Stallone Chief executive officer, Cayuga Medical Center. With the Organization since: 2009, starting as director of CMC’s hospitalist program. Following that served as medical director of Cayuga Health Partners, president of Cayuga Medical Associates and vice president of physician operations. Since what year in current position: January 2019; took over Cayuga Health System , which include CMC, in September 2019. Education: Medical degree from University of Pennsylvania; MBA from Wharton School of Business (UPenn); master’s degree from Naval War College; bachelor’s degree from Cornell University; Graduate Medical Education degree from Hospital of the University of Pennsylvania (internal medicine). Career Highlights: Serving as medical director of Cayuga Health Partners (CHP), a physician hospital organization that has won various distinctions, including being the highest quality, lowest cost ACO in New York state in 2017. CHP is a leader in innovative VBP arrangements in Central New York. Various physician leadership roles including as president of CMC’s medical staff and president of the Tompkins County Medical Society. Served for six years as the Commander of the 174th Medical Group of the 174th Attack Wing at Hancock Field before being appointed as the state air surgeon of New York effective in September 2019. Current Affiliations: Fellow of American College of Healthcare Executives (FACHE); board diplomat, American Board of Internal Medicine; board member of HealtheConnections; regional advisory board member for Excellus BlueCross BlueShield, CNY region; New York State Air Surgeon, New York Air National Guard; Tompkins County (and NYS) Medical Society; attending physician, Cayuga Medical Center medical staff. How do you describe your managerial philosophy of approach? “I enjoy a

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Transforming Healthcare From Excellent to Exceptional

By early 2023, Central New York will be home to the newest hospital in New York State. The Mohawk Valley Health System (MVHS) is working with community partners to build a 373-bed, 672,000-square-foot-regional medical center in downtown Utica. This new regional medical center will ensure that accessible, high-quality and advanced medical care is available in this area – for today and tomorrow. For more information visit mvhealthsystem.org/downtown-hospital.

#MVHSDOWNTOWN 2021 CNY Healthcare Guide - 35


high tempo and authorize my team innovate and take calculated risks in order to achieve stated objectives. I freely delegate authority, but never the responsibility for achieving Cayuga’s mission. Our team works collaboratively to achieve objectives that support larger goals, and I ensure we take care of each other while we strive for success. I deeply respect the professionals I have the privilege lead and that sentiment underscores all my interactions.” Skills that make you an effective leader: “I have been fortunate to have operational experiences in the outpatient setting (group practice administration), network management including physician and facility contracting and hospital operations. In my military career, I have led teams in high stress environments and learned to make time constrained decisions amidst uncertainty. As an attending physician and program director, I have directly cared for patients in the inpatient setting and worked to improve complex processes involving systems. I have held various leadership positions in community based organizations and (I believe that) I understand what is expected of the healthcare system by our society.” How can the healthcare industry in the region be improved? “I feel the healthcare organizations are under an unparalleled amount of pressure to evolve and they would greatly benefit from more supportive policies (both federal and state) that assist in transforming them to central actors in the modern healthcare system. This would require, among other things, for the systems to cooperate in ways that produced efficiencies and shared best practices. What do you do for fun? “I enjoy spending time with my wife and our six sons. Additionally, I enjoy working on my very average golf game.”

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Darlene Stromstad President and chief executive officer, Mohawk Valley Health System. With organization since: Jan. 1, 2019. Education: Fellow in the American College of Healthcare Executives; BA from University of North Dakota; MBA, Rivier College, Nashua, New Hampshire. Career Highlights: “The construction of a new regional medical center in downtown Utica will be the second time in my career that I have been involved in building a new hospital. What a wonderful once-in-a-lifetime (or twice) opportunity! My career path has always been focused on transformation which has led me to interesting challenges and required me to stretch and handle complications that I’d never thought possible. And it has been a gift. Along the way, I’ve met wonderfully talented and caring healthcare professionals and interacted with patients at their most vulnerable times. It is such meaningful work!” How do you describe your managerial philosophy or approach? “I have to show up every day with my whole self. The more open I am as a person with my coworkers the better CEO I am. It is about servant leadership. Never can you expect an employee to do something you would not do yourself. No task is too big or too little. Solid leaders must lead from a position of integrity. If you compromise that, you can accomplish nothing.” Skills that make you an effective leader: “I am very resilient so I can handle setbacks and challenges while staying focused on the long term goal. I have the courage to take on challenges which builds on one’s experience. And I have a sense of humor which makes every day just a bit more fun.” How can the healthcare industry in the region be improved? “Certainly the new state-of-the-art regional medical center in downtown Utica will improve the efficiency of care and comfort for the patients. Importantly, it will also increase interest from physicians looking for a great place to live and practice. As we recruit doctors we will also increase our success at recruiting nurses and other skilled healthcare

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professionals. This is a remarkable transformational opportunity for this region.” What do you do for fun? “Exercise of all types — hiking, cross country skiing, heading to the gym — helps both the body and the mind. I also enjoy music of all kinds. I read a lot. I just finished “The Institute” by Stephen King, am presently reading a book on the late Robin Williams and have one on Ruth Bader Ginsburg on my nightstand. And I’m a great tourist.”

Kim Townsend President and chief executive officer, Loretto. With organization since: 2004. In current position since: 2014. Education: Doctorate from St. John Fisher College, May 2017; Executive Master of Public Administration degree, Syracuse University; Juris Doctor degree magna cum laude, Syracuse University College of Law; Master of Business Administration, summa cum laude, Syracuse University; bachelor’s degree, business administration, summa cum laude, Syracuse University. Career Highlights: “Leading more than 2,000 employees and more than 10,000 residents and program participants across the entire Loretto healthcare system through the COVID-19 pandemic. Loretto was one of the first nursing homes in the state and the country to take extreme preventive measures in early 2020, even before actions were mandated by the state or federal governments. This including launching a dedicated, negativepressure COVID-19 isolation unit using our ImagineMIC technology, offering 24-7 remote monitoring for physicians and specialists. After several years of research and two years of construction, we also opened the new multi-million dollar Borer Memory Life Community on our Nottingham Campus — an entire world contained within one building, thoughtfully designed for residents living with Alzheimer’s and dementia diseases. Loretto is the only provider in New York with this high level of innovative, truly state-of-the art, dedicated memory care support. I am also publishing


my second book this year, ‘Lessons in Lifecircle Leadership: A Practical Guide to Pragmatic Altruism.’ This is a follow up to my first book, ‘Lifecircle Leadership: How Exceptional People Make Every Day Extraordinary.’” Current affiliations: Governor’s appointee, New York State Workforce Investment Board; board member and executive committee member, H-CAP; board member and chairwoman, Central New York Care Collaborative; board member, Leading Age New York; member, Syracuse Diocese Finance Council; board member, Manlius Pebble Hill School; board member, HealtheConnections; board member, CenterState CEO; member, Women Presidents Organization, Local and Platinum Chapters; member, advisory board, WISE. How do you describe your managerial philosophy or approach? “Accessible, inclusive, and willing to foster a robust dialog on the tough issues. I believe the key is to approach problems and their solutions with the mindset of pragmatic altruism, which believes that every problem has a solution that benefits all parties. When we work with the common good in mind, that good eventually comes back to us.” Skills that make you an effective leader: “I am a good listener and I am willing to make the tough decisions. When things go well, I am willing to give credit to my team, and when things do not go well, I am willing to accept the blame. I have a constant drive to improve myself, my company, and my community through the philosophy of pragmatic altruism. My mission is to make life better for the employees of Loretto, the patients it cares for, and the people of our wider community.” How can the healthcare industry in the region be improved? “Our region and our nation were facing a dire healthcare staffing crisis well before the COVID-19 pandemic. This past year has put a dangerous strain on our already limited resources. The low numbers of staff that we have in the healthcare industry are burned out. Our region needs to attract more talent to the healthcare field, and we need both funding and recruiting support from our state and federal governments in order to be able to ensure the continued care of our patients and our community.” What do you do for fun? “This past year, having fun has become more important than ever for our self-care. My husband John and I have six children and three

grandchildren. We love spending time with our family in safe ways whenever and however we can. I also enjoy keeping my blog up-to-date and connecting with followers. Taking time to appreciate my family, friends and colleagues is a great source of joy for me – especially as I see the limited time and limited ways that families are able to visit their loved ones in nursing homes and long-term care facilities during the ongoing pandemic.”

Amy Tucker Chief medical officer, Upstate University Hospital; associate dean for clinical affairs, College of Medicine; vice president, ambulatory services and population health. With organization since: April 2017. In current position since: 2018. Education: Master’s degree in healthcare management, Harvard School of Public Health; medical and undergraduate degrees, The University of North Carolina-Chapel Hill. Career Highlights: Prior to joining Upstate, was on the faculty at the University of Virginia, where she served as founder and co-director of the Women’s Cardiovascular Prevention Clinic and as the director of ambulatory and consultative cardiology services. The recipient of several teaching awards, she has a longstanding investment in medical education, serving as the associate dean for clinical affairs in the Upstate College of Medicine, and having previously served as the associate chairwoman of medicine for undergraduate medical education and director of the cardiovascular fellowship training program while at the University of Virginia. Also held the position of chief medical officer for Locus Health, LLC, a Virginia company providing comprehensive care coordination, remote patient monitoring, and performance optimization using advanced data analytics. Current affiliations: Fellow of the American College of Cardiology and the American College of Physicians. How do you describe your managerial philosophy or approach? “I try to adapt

my approach to the context I am in, while adhering to guiding principles of fairness, appreciation, ownership, commitment, and an insistence on excellence. I surround myself with people who are smarter and more skilled than I am, and try to learn as much as I can from them.” Skills that make you an effective leader: “No one is more surprised than I am that I have found myself in a leadership position. I have no secret sauce for effectiveness. What I do is try to live according to my guiding principles daily and try to learn something each day that will make me a better leader tomorrow. To be honest, I pretty much fall off my pony every day, and I get right back on it the next.” How can the healthcare industry in the region be improved? “COVID-19 has reminded me daily of the strength and commitment of the professionals in our healthcare community. Dedicated individuals from every healthcare discipline have partnered during the pandemic to expand home-based care and telemedicine, to deliver front line care to patients with COVID-19 and other illnesses, to develop new therapies and tests, and to help keep communities safe through expanded testing. I would like to see the healthcare industry build on this momentum with the goals to improve access, convenience, cost, and equity.” What do you do for fun? “Outside of work, I enjoy my two children, my 2-year-old grandson, and my friends. I like exploring the rich and diverse outdoor attractions in beautiful Central New York; experiencing the historical and diverse cultural offerings in Syracuse, including the Syracuse Stage, Rosamond Gifford Lecture series, the Friends of Chamber Music concerts; and sampling the regional cuisine of Central New York.”

Duane Tull Chief medical officer and president of Physician Care, PC, Oswego Health. With organization since: 2018. In current position since: 2020. Education: Bachelor’s degree from HampdenSydney College; medical doctorate from Eastern

2021 CNY Healthcare Guide - 37


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Visit DrGraberMD.com or call 877-269-0355 Virginia Medical School. Completed both general surgical internship and residency at the Christiana Care Health System in Wilmington, Delaware. Career Highlights: Joined Oswego Health in 2018 and asked to help as specialty care chief medical officer in November 2019, advancing to chief medical officer for the health system in 2020 began. Recently completed the Yale SOM Executive Education in Healthcare Management. Current affiliations: Fellow, American College of Surgeons; Fulton Lions Club; Elks Club. How do you describe your managerial philosophy or approach? “The only way to manage is to be part of the team and lead by example.” Skills that make you an effective leader: “I try to lead by example and be actively involved. I have experienced most all types of practices and sizes of hospitals and bring that experience to my current position. Also continuing in active practice as well as the management roles add a layer of credibility when talking with other providers.” How can the healthcare industry in the region be improved? “Access is always an issue and in our community, it

is definitely a problem. We need to increase access to both primary and specialty care for the residents of Oswego County.” What do you do for fun? “Tinkering with old cars, brewing beers, fishing.”

Eve Van de Wal Regional president, Excellus BlueCross BlueShield, Mohawk Valley region. With organization since: 1998. In current position since:2008. Education: MBA, SUNY Institute of Technology; master’s in health service management, SUNY Institute of Technology; bachelor’s degree in nursing, SUNY Brockport. Career Highlights: Prior to becoming regional president, served the company in a number of management roles. Prior to joining Excellus BCBS, enjoyed a successful career in

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nursing, specializing in critical care and cardiac care. Current affiliations: Immediate past chairwoman of the Community Foundation of Oneida and Herkimer counties board of directors; board member of Mohawk Valley Economic Development Growth Enterprises Corporation (EDGE) board of directors; Health Workforce New York (HWNY); Adirondack Bank; and Utica First Insurance Company. Serves on Masonic Care Community development advisory board and Oneida County opioid taskforce. How do you describe your managerial philosophy or approach? “Strive to lead by example as I truly believe that management is only as strong as its employees. Supporter of the mentor/mentee model. Try to offer employees every avenue to succeed. It is important to gain their trust, respect and loyalty, as they are the backbone of the company.” Skills that make you an effective leader: “I pride myself on being honest, transparent and ethical in every aspect. I believe communicating with employees is essential to showing them that you are sincerely interested in them as individuals, as well as being


an active listener.” How can the healthcare industry in the region be improved? “As a region, we are working in collaboration with select local healthcare systems to promote a new vision for healthcare. With its focus on enhanced patient experience, improved quality and reduced costs, we believe our accountable cost and quality agreements (ACQA) will change the dynamic toward providing better value in healthcare.” What do you do for fun? “Spend time with family and friends; cook, shop, kayak and snowshoe.”

Michael Walsh Chief medical officer, Community Memorial Hospital. With organization since: 2016. In current position since: 2019. Education: University of Michigan, bachelor’s degree; master’s degree from Arizona School of Health Sciences; Doctor of Osteopathic Medicine from University of Health Sciences. Career Highlights: Rank of Major (0-4) US Army Medical Corps. Current affiliations: Community Memorial Hospital. How do you describe your managerial philosophy or approach? “Listen to learn.” Skills that make you an effective leader: “I

try to listen, lead by example and learn from others.” How can the healthcare industry in the region be improved? “Greater coordination of services, electronic medical records and access to specialty care.” What do you do for fun? “I play guitar and travel.”

Tracy L. Wimmer Vice president and chief financial officer, ConnextCare. With organization since: March 07, 2016. In current position since: July 01, 2018. Education: Bachelor of Science degree; Master of Business Administration degree in healthcare leadership. Career Highlights: “I have worked in the accounting field for 20 years with a focus on nonprofit accounting. The first 10 years of my career were spent working as the staff accountant and then director of finance with The Valley & Greater Utica Area United Way located in Utica. From there I transitioned to Upstate Cerebral Palsy, Inc. where I served as the director of internal review and finance.” Current affiliations: Community Health Care Association of NYS (CHCANYS), Central New York Care Collaborative (DSRIP), member of the Health Financial Management Association

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(HFMA). How do you describe your managerial philosophy or approach? “My management philosophy is to provide an environment that leads to productive, accomplished employees. I believe management should provide challenging tasks related to the job that gives employees experience and stretches their abilities and brings growth. I achieve this through keeping morale high, providing encouragement when necessary and rewarding strong performers. I have learned a great deal from my previous managers and found that leading by example is a strong way to influence future leaders.” Skills that make you an effective leader: “I’m an active listener, I’m compassionate about the work we do, I’m committed to the organization and the employees I work with. I’m able to delegate tasks appropriately to encourage confidence and growth to employees.” How can the healthcare industry in the region be improved? “Preventive care is underutilized, resulting in higher spending on complex, advanced diseases. Patients with chronic diseases such as hypertension, heart disease and diabetes all too often do not receive proven and effective treatments such as drug therapies or self-management services to help them more effectively manage their conditions. This is true for insured, uninsured and under-insured population. These problems are exacerbated by a lack of coordination of care for patients with chronic diseases. The underlying fragmentation of the health care system is not surprising given that health care providers do not have the payment

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2021 CNY Healthcare Guide - 39


support or other tools they need to communicate and work together effectively to improve patient care. Reforming our health care delivery system to improve the quality and value of care is essential to address escalating costs, poor quality, and increasing numbers of the population without health insurance coverage. Reforms should improve access to the right care at the right time in the right setting.” What do you do for fun? “I enjoy reading and cooking and spending time with family.”

Stuart M. Wright Chief financial officer Upstate University Hospital. With organization since: 2008. In current position since: 2008 Education: Bachelor’s degree in economics, Westminster College; Master of Business Administration, University of Rochester. Career Highlights: Chief financial officer for past 12 years at Upstate University Hospital. Key contributor for growing hospital from $500 million to $1.3 billion in annual revenues via organic and acquisitive means. Improved financial performance via growth of profitable service lines, improvements in revenue cycle, cost efficiencies, benchmarking and implementation of accountability systems. Prior work experience includes following roles: health care consultant/manager at Coopers & Lybrand; divisional controller/chief financial officer at CIGNA Corporation; chief financial officer, Medicare division, at Empire BlueCross BlueShield. Current affiliations: Health Care Financial Management Association; Vizient CFO council; New York State Society of Certified Public Accountants; American Association of Certified Public Accountants. How do you describe your managerial philosophy or approach? “My managerial philosophy is simple — hire the best and brightest leaders, clearly articulate the strategy and goals, give leaders the tools they need to do their jobs, and have a very robust

system of monitoring key performance indicators with individually assigned accountabilities.” Skills that make you an effective leader: “Anyone who knows me knows that I am a passionate, tenacious leader that is sold out for Upstate’s mission of saving and improving lives through healthcare, research and education. I have very high standards both for myself and my staff. I ascribe to the servant-based leadership style where I feel my role is to pick the right people and make sure they have the right tools and resources to do their jobs the best way they can.” How can the healthcare industry in the region be improved? I think there could be significant gains by better coordination of care and changes in payment methodologies among the insurance companies, hospitals and physician groups. Our market is highly competitive and most providers live on razor thin (if any) financial margins. Reimbursement models have driven providers to behave in silo centric rather than community benefit modes for survival purposes.” What do you do for fun? “Managing a $1.3 billion budget with little to no margin can be very stressful so I try to make sure I have outlets for my mental health. I love most anything that involves outdoor sports and activities — golf, boating, fishing, hunting, hiking and skiing. I’m thankful that Upstate New York has so much to offer and I’m blessed that I can do these things with my wife of 29 years and three awesome children.”

development of the organization. I assisted with the planning, development and construction for a multitude of facilities, including the new 250,000-sq.ft Corning Hospital, a medical office building as well as HealthWorks Wellness & Fitness Center. Current affiliations: Board member, Iroquois Healthcare Association; member of Seven Valleys Health Coalition; member of Smart Steuben; vice president, Bath Central School District Board. How do you describe your managerial philosophy or approach? “I believe in leading with integrity and building trust through an environment of mutual respect and accountability. My approach is one in which I lead by example. If you are fair, transparent, honest, consistent and approachable, you will build relationships and a successful team.” Skills that make you an effective leader: “I believe that being open, honest and transparent has contributed to my effectiveness as a leader. Communication and collaboration are essential elements to building relationships and a successful team.” How can the healthcare industry in the region be improved? “We need to continue to focus on the triple aim: providing high quality care to our entire population in an efficient, cost effective manner while at the same time providing our patients with an exceptional experience.” What do you do for fun? I enjoy running, golfing, watching my children’s sporting events and spending time with my family.

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Chief information officer, Upstate University Hospital. With organization since: 1995. In current position since: 2017. Education: Clarkson University, Bachelor of Science, civil and structural engineering. Career Highlights: Served as unit manager at General Electric Company (Aerospace) before joining Upstate in 1995; built the first enterprise network at Upstate, enabling the rollout of an EHR, PACS, email and other enterprise systems, and providing universal connectivity, high reliability and throughput; 2004 President’s Employee Recognition Award, Outstanding

Senior vice president, president and chief operating officer, Guthrie Cortland Medical Center. With organization since: 2000. In current position since: 2019. Education: Bachelor of Science, physical t h e r a p y f ro m Ithaca College; Master of Science, physical therapy from Ithaca College; Master of Business Administration from Alfred University. Career Highlights: “During my tenure at Guthrie, I have enjoyed playing an integral role in the growth and

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Contribution of the Year (Non Clinical/ Support); 2009 President’s Employee Recognition Award, Campus Leader of the Year; associate administrator over network services, operations, telecommunications, customer support, biomedical engineering (all IT departments) and the hospital’s supply chain and materials-related services; appointed chief information officer of Upstate Medical University, comprised of four colleges, two hospitals using the Epic EHR and over 10,000 faculty, staff and volunteers; formed the IMT staff development office to focus on succession planning, career development, recruitment and retention, and community engagement for the purposes of generating interest in IT as a career and as a way to recruit younger, more diverse employees; created the Moonshot Team, which collaborates using data analytics and complex visualization tools to bring new perspectives to problems, resulting in sustainable solutions that positively impact stakeholders, our community and New York state. Their projects have improved clinical workflows, realized a return on

investment of over $1 million in the first half of 2020, broadly impacted the health of New York state residents and helped SUNY schools make decisions about bringing students back to campuses; designed ELUCIDATE, an app that enables users to establish a newsfeed to follow the progress and status of Upstate projects of interest to them. Current affiliations: SUNY Council of Chief Information Officers; Healthcare Association of New York State, College of Healthcare Information Management Executives. How do you describe your managerial philosophy or approach? “My job is to provide an environment that allows the incredibly talented folks in the organization to flourish and produce amazing work. This means encouraging them to take risks, recognizing their accomplishments, providing opportunities to grow and giving them the tools and flexibility to do their jobs effectively, such that they are able to maintain a positive work / personal life balance. Additionally, as the leader of the Information Management & Technology division,

I promote an innovative vision for the organization to meet the needs of the Upstate community we serve.” Skills that make you an effective leader: “I believe open and routine communications are essential for a healthy, vibrant and productive organization. Accordingly, I greatly value relationships and work hard to build and maintain them. I listen and try to be very responsive to the needs of others, and I work to earn the respect of those I lead and serve. I like to think I inspire through my actions and my communications.” How can the healthcare industry in the region be improved? “Further development of telehealth capabilities is essential to providing improved access to care, along with the required support by both payers and providers.” What do you do for fun? “I like to ski, both water and snow, but I have a passion for woodworking. In my rare spare time, I build non-traditional furniture, every piece being unique and, if possible, incorporating something from the industrial era.”

2021 CNY Healthcare Guide - 41


Hospitals of CNY Auburn Community Hospital Address

17 Lansing St. Auburn, NY 13021

General Information 315-255-7011

Website

www.auburnhospital.org

President and CEO

Scott A. Berlucchi

Medical Director or equivalent Paul FU, MD

Number of Employees 1,200

Licensed Physicians

separately incorporated, 80-bed 5-star skilled nursing facility on Park Avenue in Auburn, as well as three urgent care centers (Finger Lakes Medical Care Center on Grant Avenue, in Auburn; Urgent Care of Auburn on Garden Street in Auburn; and Urgent Medical Care of Skaneateles in Skaneateles). ACH owns a significant 32-physician, multi-specialty group (Auburn Memorial Medical Services, P.C.), established in 2007. This includes 13 medical specialties associated with ACH. Additionally, ACH has a new Women’s Health Center and a state-of-the-art Cancer Center through a partnership with SUNY Upstate Cancer Center.

99

Bassett Healthcare Network

5,300

Address

Not provided

Number of Beds

Inpatient Visits in 2019

1 Atwell Road Cooperstown, NY 13326

Outpatient Visits in 2019 140,000

Visits to Emergency Department in 2019

General Information

Number of Surgeries in 2019

Website

n Auburn Community Hospital (ACH) is a sole community provider hospital with 99 licensed acute-care beds; the hospital provides general inpatient care, emergency medicine, inpatient psychiatric care, and general outpatient services. ACH also operates Finger Lakes Center for Living, a

President & CEO

25,000 8,000

1-800-227-7388 www.bassett.org Tommy Ibrahim, MD

Medical Director or equivalent Reginald Knight, MD

Number of Employees 5,000

Licensed Physicians 488

Number of Beds 320

Inpatient Visits in 2019

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13,864

Outpatient Visits in 2019 711,058

Visits to Emergency Department in 2019 50,281

Number of Surgeries in 2019 13,267

n New Network President and CEO Tommy Ibrahim, MD, began his tenure with Bassett Healthcare Network in July 2020. Prior to assuming leadership of the Bassett network, Ibrahim served as executive vice president and chief physician executive for Integris Health, the largest nonprofit health care system in Oklahoma. n In November of 2020, Ibrahim and his system executive leadership team unveiled a new network operating model designed to transform the organization into a single, integrated health system well poised and agile enough to meet the demands of a dynamic and complex health care environment. The new system operating model is being implemented the first quarter of 2021. n Washington Monthly Magazine’s 50 Best Teaching Hospitals ranked Bassett Medical Center in Cooperstown 28th among the 50 best teaching hospitals in the country in 2020 — that’s out of 3,359 hospitals nationwide. Bassett was also tops in New York state. The Lown Institute methodology considered 42 performance measures. Bassett Medical Center scored 90.4 out of 100 in overall value of care (avoiding overuse), 86.2


in overall patient outcomes, and 82.8 in clinical outcomes. n Bassett Healthcare Network has gained national attention with an innovative community health initiative that is successfully connecting patients to dental homes, diminishing unnecessary emergency department visits, and providing resources to underserved populations. Bassett’s community dental health coordination program is a novel pilot that started at Little Falls Hospital. The program, at its core, dismantles the traditionally-perceived concept that dentistry is a specialty separate from a patient’s medical care experience. Instead, community dental health navigation acknowledges oral health as an essential part of a patient’s overall medical needs and works to address social determinants and other complex dynamics that create barriers to patients establishing a dental home. n State Sen. James L. Seward (R/C/I-Oneonta) named Bassett physician assistant Mallory Delaney of Oneonta a 2020 New York State Senate “Woman of Distinction” for her work over the course of the COVID-19 pandemic. “Mallory Delaney is among those on the Bassett team who stood out in their individual response, working virtually non-stop, screening people worried about possible symptoms and testing individuals for COVID-19. Mallory and other practitioners put themselves in harm’s way to take care of patients.” n The Bassett Cancer Institute installed a sophisticated, next generation radiotherapy system in 2020 known as the TrueBeam. This advanced radiotherapy system’s functionality allows Bassett to treat cancer anywhere in the body as precisely as possible. It offers greater accuracy, speed and comfort for patients. The technology provides image-guided stereotactic radiosurgery and radiotherapy to treat many different types of cancers, such as brain metastases or meningiomas, lung, liver, prostate, and pancreatic cancers, and is also capable of precisely treating breast, esophageal, stomach, gynecological and rectal cancers.

Cayuga Medical Center Address

101 Dates Drive Ithaca, NY 14850

General Information

607-274-4011

offers onsite walk-in appointments that may include diagnosis and treatment of upper and lower extremity issues, injuries, fractures, arthritis, tendonitis and bursitis along with casting and full onsite ortho equipment (braces, boots, splints, orthotics, crutches, etc.) Cayuga Orthopedics Immediate Care is open Monday – Friday, 12:30 pm – 3:30 pm and offers convenient free parking. No appointment is needed but one can be made by phone if preferred.

Website

www.cayugamed.org

President & CEO

Martin Stallone, MD

Medical Director or equivalent David Evelyn, MD

Number of Employees 1,210

Licensed Physicians 400

Number of Beds 212

Inpatient Visits in 2019 7,545

Outpatient Visits in 2019 206,675

Visits to Emergency Department in 2019 24,046

Number of Surgeries in 2019 6,631

n New digital Cayuga Health Magazine released — Cayuga Health announced late 2020 that its popular quarterly Cayuga Health Magazine will now be available to everyone in a new digital, interactive format. The online shift was made to expand the magazine’s reach, and to better inform the community about what is happening inside their local healthcare system. The magazine uses video as a key component to communicate these stories. The content and focus of the magazine is to educate readers about expanded Cayuga Health services, sharing real patient and doctor experiences, as well as announcing their newest medical professionals and initiatives across the system. The magazine was first published in black and white in 1996. In 2009, the magazine was upgraded to a full-color multi-page magazine which has been historically printed and distributed throughout the community to local residents, Cayuga Health practitioners’ offices, and across both Cayuga Medical Center and Schuyler Hospital waiting areas. Cayuga Health produces several issues of the magazine each year. The Cayuga Health Magazine App can be downloaded directly from the Apple App Store and on Google Play or it can be read online at www. cayugahealthmagazine.org/. n Cayuga Health opens Cayuga Orthopedics Immediate Care in Cortland — Cayuga Orthopedics Immediate Care opened in Cortland late in 2020. It

n Cayuga Health Introduces Transformative Radiation Machine — Cayuga Health in September 2020 added a new LINAC — medical linear accelerator — machine to treat cancer by using high energy radiation to conform to a tumor’s shape while protecting surrounding normal tissue. This LINAC machine is state-of-the-art and is located in a newly constructed radiation addition. Cayuga Health oncologists, in partnership with Roswell Park Cancer Center in Buffalo, work together to determine the appropriate treatment volume and dosage, the best way to deliver the prescribed dose and to calculate the amount of time it will take the accelerator to deliver that dose. “This project signifies the commitment of Cayuga Health to make sure that cancer care is delivered in our community at the highest possible level,” said John Powell, Radiation Oncologist, Cayuga Medical Center and Roswell Park Comprehensive Cancer Center. “Cancer care is one of the most complicated types of health care that patients need, and it is often challenging for community hospitals to maintain the level of commitment that it takes to have comprehensive oncology and comprehensive radiation oncology care locally.”

Community Memorial Hospital Address

150 Broad St. Hamilton, NY 13346

General Information 315-824-1100

Website

www.communitymemorial.org

President and Chief Executive Officer Jeffery Coakley

Medical Director or equivalent

Michael Walsh, DO, chief medical officer

Number of Employees 370

2021 CNY Healthcare Guide - 43


Licensed Physicians 150

Number of Beds 25

Inpatient Visits in 2019 1,393

Outpatient Visits in 2019 95,633

Visits to Emergency Department in 2019 10,392

Number of Surgeries in 2019 1543

n New CEO. The board of directors of Community Memorial Hospital named Jeffery Coakley, MBA, as the new president and CEO of the organization, effective Nov. 4. Coakley comes from Oswego Health, where he most recently served as chief operating officer, overseeing business development, growth of the health system including community relations and strategic planning. Having a deep background in healthcare administration, Coakley brings a wealth of knowledge surrounding business development, strategic services and

physician relations. He has experience developing programs and services offered to patients, but also in recruiting healthcare providers. As COO for Oswego Health, he led a multi-disciplinary team to develop a successful six-provider orthopedic practice, securing a critical service line for patients in the community. Additionally, he has experience in capital project transformations, overseeing the building of a $17 million behavioral health facility, improving local access to a vital service. He is originally from Fulton, and had been at Oswego Health for 23 years. He holds a bachelor’s degree from SUNY Oswego and earned his Master of Business Administration from Le Moyne College. He also has completed the leadership advancement program offered through Cornell University/Healthcare Association of NYS Academy, as was named a Rural Healthcare Worker of the Year in 2013 by the NYS Association for Rural Health. In his new role at Community Memorial, he will be responsible for the overall leadership of the organization; all aspects of the strategic, operational and financial performance. Additionally, assuring the organization and its employees

CNY’s premier practice specializing in the treatment of chronic kidney disease, providing care for patients with diabetes related kidney issues, high blood pressure, anemia, those on dialysis and those who have had a kidney transplant. Monthly care also available at locations in, Camillus, Fayetteville, Fulton and Vernon.

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effectively perform in fulfilling the mission and goals, as the lead champion for clinical quality and service to every patient cared for. n Community Memorial Again Receives Top Ranking — The Centers for Medicare and Medicaid Services (CMS) announced that Community Memorial Hospital has once again been ranked a 5-star quality organization for patient experience and satisfaction. The highest ranking honor awarded to hospitals, Community Memorial also received the 5-star accolade in 20182019. Results are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey from patient discharges. CMS instituted its star rating measurements in 2016 and Community Memorial Hospital has been a 4-Star rated organization overall for HCAHPS since its inception. At the beginning of 2017, Community Memorial Hospital began a comprehensive journey to achieve a 5-Star rating for patient experience. Results are based on 146 New York state hospitals, for the period of October 2018 through September 2019.


Crouse Health Address

736 Irving Ave. Syracuse, NY 13210

General Information 315-470-7111

Website

www.crouse.org

Chief Executive Officer

Kimberly Boynton

Medical Director or equivalent Seth Kronenberg, MD

Number of Employees 3,200

Licensed Physicians 850

Number of Beds 506

Inpatient Visits in 2019 22,000

Outpatient Visits in 2019 452,000

Visits to Emergency Department in 2019 63,000

Number of Surgeries in 2019 17,000

n Crouse Health’s spine surgery program has been recognized by BlueCross BlueShield as a ‘Blue Distinction Center PLUS’ hospital. Blue Distinction Centers PLUS for spine surgery are hospitals that are recognized by BCBS for demonstrating safe, cost-effective and efficient care. Facilities are also measured on how efficiently they deliver patient care, based on a set of objective measures. Crouse is one of just nine hospitals in New York state to receive the PLUS designation for spine surgery. n Crouse Health has earned the American Heart Association/American Stroke Association’s Get With The Guidelines–Stroke ‘Gold Plus’ Quality Achievement Award and the American Heart Association’s Get With The Guidelines Heart Failure ‘Gold Plus’ Quality Achievement Award. The awards recognize success in meeting or exceeding standards established by the American Heart Association and the American Stroke Association through their “Get with the Guidelines” (GWTG) program. This includes consistent application of best-prac-

tice, research-based standards of care, which reduce recovery time, disability, and mortality rates for stroke patients, and reduction in hospital readmissions for heart failure patients. n New leadership. The Crouse Health Medical Executive Committee (MEC) announced the results of its 2020 officer and member-at-large election. Elected for a two-year term, July 1, 2020, through June 30, 2022, are physicians Michelle Bode, president; Leland Jackson, vice president; and Maria Ciciarelli, secretary/treasurer. Physician Hayes Wanamaker, former president, will assume the role of past president. New members at large, elected for a twoyear term, are physicians Anil George, Guillermo Quetell, Anthony Barraco and Andrew Gaydo. These physicians join current members at large Matthew Egan and Richard Steinmann, both physicians. In addition, the Crouse Health board of directors has reappointed department chiefs, physicians Michael Duffy, Anesthesiology, and David Landsberg, medicine, each for a four-year term. Gynecologist John Nosovitch has been appointed new department chief of obstetrics and gynecology while orthopedic surgeon Todd Battaglia has been appointed as

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2021 CNY Healthcare Guide - 45


new department chief of orthopedics. Welcoming the new members — all physicians — are current department chiefs Sami Abdul-Malak, neurology; Tolani Ajagbe, psychiatry; David Albala, urology; Rachel Elder, pathology; Thomas Green, medical imaging; Thomas Hartzheim, surgery; Leland Jackson, family medicine; David Mason, emergency medicine; Ross Moquin, neurosurgery; Frank Smith, pediatrics; Sam Spalding, ophthalmology; and Hayes Wanamaker, otolaryngology.

Finger Lakes Health Geneva General Hospital

196 North St. Geneva, NY 14456 315-531-2000

Soldiers and Sailors Memorial Hospital of Yates County, Inc. 418 North Main St. Penn Yan, NY 14527 315-787-4000

Website

www.flhealth.org

President and CEO

Jose Acevedo

Medical Director or equivalent Jason Feinberg, MD

Number of Employees 1,509

Licensed Physicians 80

Number of Beds 635

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Inpatient Visits in 2019 3,971

Outpatient Visits in 2019 211,884

Visits to Emergency Department in 2019 30,024

Number of Surgeries in 2019 10,239

n Affiliation with URMC. Geneva General Hospital and Soldiers & Sailors Memorial Hospital, the two hospitals operating under Finger Lakes Health, are offering more high-quality services to the Finger Lakes population as a result of an agreement with the University of Rochester Medical Center (URMC) to provide clinical operations support for both hospitals. A 2020 management services agreement between the two institutions was approved by the New York State Department of Health. It builds on a longstanding collaborative relationship through which many URMC physicians already provide care to Finger Lakes Health patients in Geneva and Penn Yan. Under the agreement, URMC will work with the leadership of Finger Lakes Health to develop a broader array of clinical care and preventive health services, while providing guidance and technical support to help strengthen their hospital operations and financial performance. Geneva General and Soldiers & Sailors remain independent hospitals governed by a community board of directors. Physician Jose Acevedo, president and CEO of Finger Lakes Health, will continue overseeing administrative operations and clinical services. Without changing the status of employees, the 24-month agreement provides a framework for the two institutions to work together to improve access and quality of care for patients served by Finger Lakes Health. n Geneva General Hospital in October 2020 earned The Joint Commission’s Gold Seal of Approval for multiple disease specific certifications: joint replacement-hip and joint replacement-knee by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. The certification recognizes health

46 - 2021 CNY Healthcare Guide

care organizations that provide clinical programs across the continuum of care for hip and knee replacements. The certification evaluates how organizations use clinical outcomes and performance measures to identify opportunities to improve care, as well as to educate and prepare patients and their caregivers for discharge. n Geneva General Hospital earned The Joint Commission’s Gold Seal of Approval for chest pain certification for the third time by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. The certification recognizes health care organizations that provide clinical programs across the continuum of care for chest pain. The certification evaluates how organizations use clinical outcomes and performance measures to identify opportunities to improve care, as well as to educate and prepare patients and their caregivers for discharge.

Guthrie Cortland Medical Center Address

134 Homer Ave. / PO Box 2010 Cortland, NY 13045

General Information 607-756-3500

Website

www.guthrie.org

President and CEO

Jennifer Yartym

Medical Director or equivalent David Ristedt, MD

Number of Employees 883

Licensed Physicians 144

Number of Beds 144

Inpatient Visits in 2019 2,231

Outpatient Visits in 2019 124,868

Visits to Emergency Department in 2019 31,215

Number of Surgeries in 2019 2,147


n Guthrie in October 2020 celebrated the groundbreaking of two projects. The first, a new cancer treatment Center in Cortland, will include centralized location and services — providing a single, convenient point where patients can access multi-disciplinary care in radiation and medical oncology treatments, thus eliminating travel.  This $10.6 million facility will bring together radiation and medical oncology in one location with a new state-of-the-art linear accelerator and 10 chemotherapy infusion chairs. The new facility will offer additional treatment areas, an on-site pharmacy for preparing medications, phlebotomy draw stations and private rooms for multidisciplinary services provided by a dietitian and social worker. The second, Guthrie’s new medical office building in ithaca, is part of a mixeduse property planned for Ithaca’s City Harbor waterfront development. The 60,000 square-foot building will house a mix of clinical services designed to meet the identified needs of the Ithaca community. The goal of this new facility is to provide residents of Ithaca and surrounding communities with additional choices and access to more services, which will include orthopedics/PT, primary care, ophthalmology/optometry, GI, radiology/mammography and other surgical specialties. n American Heart Association recognizes Guthrie for Workplace Health Achievement. The organization received bronze level recognition for taking significant steps to build a culture of health in the workplace, according to a November 2020 announcement from the American Heart Association 2019 Workplace Health Achievement Index. Some of those initiatives include tobacco free campuses and smoking cessation programs; monthly wellness events aimed at improving physical, mental, social and financial well-being; healthy food options in the cafeteria and in the Guthrie Community Garden. n The College of Healthcare Information Management Executives (CHIME) announced that Guthrie earned 2020 CHIME Digital Health Most Wired recognition as a certified level 9. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and ad-

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2021 CNY Healthcare Guide - 47


vanced technologies into their clinical and business programs to improve health and care in their communities. A total of 30,091 organizations were represented in the 2020 Digital Health Most Wired program, which this year included four separate surveys: domestic, ambulatory, long-term care and international. The surveys assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading. Participating organizations received certification based on their overall performance, with level 10 being the highest.

Little Falls Hospital Address

140 Burwell St. Little Falls, NY 13365

General Information 315-823-1000

Website

www.lfhny.org

President

William LeCates Bassett Healthcare Network’s Northern Division (Bassett Medical Center and Little Falls Hospital)

Medical Director or equivalent Carlton Rule

Number of Employees 325

Licensed Physicians 243

Parameters and Technical Standards after a peer-review evaluation by board-certified physicians and medical physicists who are experts in the field. Image quality, personnel qualifications, adequacy of facility equipment, quality control procedures and quality assurance programs are assessed. The findings are reported to the ACR Committee on Accreditation, which subsequently provides the practice with a comprehensive report that can be used for continuous practice improvement. n Little Falls Hospital opened its new primary care center in Dolgeville, in February 2020. The Dolgeville Primary Care Center accommodates up to four practitioners. The space includes eight exam rooms, offices and a laboratory, and many other related ancillary spaces. Also included is a 2,000 sq.-ft. addition, which will be used for health and wellness education, lifestyle classes and to support other community-based organizations whose goals are to address social determinants of health. n Little Falls Hospital has taken extraordinary measures to provide its patients and community the assurance that they are safe in the hospital’s care during the pandemic.

Mohawk Valley Health System Address

1656 Champlin Ave. New Hartford, N.Y. 13413

Number of Beds 25

General Information

790

Website

Inpatient Visits in 2019 Outpatient Visits in 2019

315-624-6000

www.mvhealthsystem.org

37,000

CEO/President

15,000

Medical Director or equivalent

1,952

Number of Employees

Visits to Emergency Department in 2019 Number of Surgeries in 2019 n Little Falls Hospital was awarded a three-year term of accreditation in computed tomography (CT) and a twoyear term of accreditation in mammography by the American College of Radiology (ACR). The ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice

Darlene Stromstad Kent Hall, MD 4,376

Licensed Physicians 782

Number of Beds 571

Inpatient Visits in 2019 22,793

Outpatient Visits in 2019 237,304

Visits to Emergency Department in 2019 74,808

Number of Surgeries in 2019

48 - 2021 CNY Healthcare Guide

12,604

n New Regional Medical Center — The Mohawk Valley Health System (MVHS) continues to make progress on the construction of its new regional medical center. The new hospital will be 702,000 square feet, 10 stories high and have a total of 373 beds. It will open in 2023. As of October 2020, the regional medical center entered the steelwork phase of the project. The public can get updated information and view a time lapse video of the construction progress by visiting mvhealthsystem.org/downtown-hospital. n The St. Elizabeth College of Nursing graduated 82 new nurses and the St. Elizabeth family medicine residency program graduated 10 physicians. n MVHS CNY diabetes education program achieved full recognition from the Centers for Disease Control and Prevention (CDC). This designation is reserved for programs that have effectively delivered a quality, evidence-based program that meets all of the standards for CDC recognition. n MVHS bariatric surgery program received designation as a Blue Distinction Center Plus for Bariatric Surgery. The Blue Distinction Centers designation signifies that the bariatric surgery program met nationally established Selection Criteria by demonstrating expertise in delivering quality specialty care, safely and effectively. n MVHS maternal child services received accreditation from the Centering Healthcare Institute as a CenteringPregnancy site. n Excellus BlueCross BlueShield recognized the MVHS St. Luke’s Campus as a Blue Distinction Center for knee and hip replacement. Now both MVHS hospitals have this designation. The Blue Distinction Centers designation signifies that the MVHS knee and hip replacement program met nationally established selection criteria by demonstrating expertise in delivering quality specialty care, safely and effectively. n MVHS partnered with Lake Erie College of Osteopathic Medicine to become a major clinical campus. This relationship further cements MVHS and the new regional medical center as a significant teaching hospital system and will positively impact our community in tremendous way.


n The hematology/oncology group of physicians Atul Butala, Samir Desai and Alicia DeTraglia joined the MVHS Medical Group. The new name of the practice will be the MVHS Hematology/Oncology Group. n Physician Eric Schackow, Ph.D., has joined MVHS as program director of the St. Elizabeth family medicine residency program, located at the Sister Rose Vincent Family Medicine Center. n The American College of Cardiology has recognized MVHS for its demonstrated expertise and commitment in treating patients who use an electrophysiology lab for care. MVHS was awarded electrophysiology lab accreditation in September 2020 based on rigorous onside evaluation of the staff’s ability to evaluate, diagnose and treat patients who come to the electrophysiology lab. n MVHS stroke program received the American Heart Association/American Stroke Association’s Get With The Guidelines — Stroke Gold Plus with Honor Roll quality achievement award for the 10th consecutive year. The award recognizes the hospital’s commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines.

Oneida Health Address

321 Genesee St. Oneida, NY 13421

General Information 315-363-6000

Website

www.oneidahealth.org

President & Chief Executive Officer Gene F. Morreale

Medical Director or equivalent Ofrona Reid, MD

Number of Employees 1,068

Licensed Physicians 167

Number of Beds 101

Inpatient Visits in 2019 2,834

Outpatient Visits in 2019 263,685

Visits to Emergency Department in 2019 20,130

Number of Surgeries in 2019 3,700

n Oneida Health Hospital was again recognized nationally for a high level of patient safety and patient experience in 2020. For a second consecutive year Healthgrades awarded the hospital its Outstanding Patient Experience Award, recognizing the hospital among the top 10% nationally for patient experience. In addition, the hospital also received two Women’s Choice awards; 2020 America’s 100 Best Hospitals for Patient Experience and the 2020 America’s Best Hospitals for Patient Safety. n In January 2020, Oneida Health opened a second Women’s Health location in Camden with the hiring of nurse practitioner Mickey Moore. The office provides GYN services to the greater Camden area. n The Oneida Health Rehabilitation and Extended Care was rated by CMS, receiving 5 stars for quality of care and 4 stars for an overall rating. In addition to strong quality outcomes, the extended care also completed a renovation of its first floor, which was made possible by a generous donation. n Oneida Health’s cancer care, hospital, outpatient therapy, and quick care service lines were all recognized by the Oneida Daily Dispatch for being the Best of the Best in 2020 in their respected categories of business as voted on by their print and online subscribers. n In August 2020, Oneida Health further expanded its services in Camden with the hiring of nurse practitioner Jessica Donaldson and the opening of a new primary care office, Oneida Health Family Care. With the additional office, Oneida Health has six primary care offices providing services across Oneida and Madison counties. n As part of a three-phase plan to provide the highest level of cancer care services in CNY with Roswell Park Comprehensive Cancer Center from Buffalo, Oneida Health completed an expansion of its imaging technology in 2020 with the addition of a new three Tesla MRI, a second new 3-D Mammo and a new PET/CT allowing for 3-D reconstruction. The expansion allows Oneida Health to provide the region with the highest quality of imaging technology available. Prior to completing the third phase, Oneida Health and Roswell Park opened a Medical Oncology Center (2017) and a Radiation

Oncology Center (2019). Both oncology centers are part of a collaborative initiative to provide increased local access to the services of a National Cancer Institute (NCI)-designated comprehensive cancer center to residents of CNY. n In October 2020, Oneida Health introduced its new team of pulmonology providers, physicians Sherif El Bayadi, Michael Flintrop, and Xiwa (John) Sun, and nurse practitioner Elmer Miller. The newly renovated office, Oneida Health Pulmonary Specialists, is centrally located in Oneida and provides for the diagnosis and treatment of lung and sleep disorders for patients of all ages. n Oneida Health plans to open a new cardiology office in January 2021 and continue to look for opportunities to grow its specialty and primary care network while meeting the needs of the population it serves.

Oswego Health Address

110 West Sixth St. Oswego, NY 13126

General Information 315-349-5511

Website

www.oswegohealth.org

President and Chief Executive Officer Michael Harlovic

Medical Director or equivalent Duane Tull, MD

Number of Employees 1,226

Licensed Physicians 181

Number of Beds 136

Inpatient Visits in 2019 4,884

Outpatient Visits in 2019 323,631

Visits to Emergency Department in 2019 27,789

Number of Surgeries in 2019 6,003

n The Center for Wound Healing at Oswego Health was the recipient of the 2019 Healogics Robert A. Warriner III Clinical Excellence Award. This is a prestigious honor by Healogics, the nation’s largest provider of advanced

2021 CNY Healthcare Guide - 49


wound care services. n Oswego Health welcomed experienced orthopedic surgeon Kamaljeet Singh Banga to its medical staff. Banga joined the Center for Orthopedic Care team. n Oswego Health welcomed experienced bariatric surgeon Taewan Kim to the Center for Weight Loss & Surgery. n Oswego Health welcomed experienced orthopedic physician assistant Brandon Weaver and nurse practitioner Shannon Zinn to the Center for Orthopedic Care. n The emergency room at Oswego Hospital was renovated to include a pediatric-friendly room to accommodate the hospital’s youngest emergency department patients. n Oswego Health hired Michael C. Backus as its new executive vice president and chief operating officer. n Oswego Health became a 5-star recipient for C-section delivery as recognized by Healthgrades, the leading online resource for information about physicians and hospitals. This 5-star rating indicates that Oswego Hospital’s clinical outcomes are statistically significantly better than expected for C-Section delivery. n Oswego Health was awarded the Healthgrades 2020 Patient Safety Excellence Award. This distinction places Oswego Hospital among the top 5% of all short-term acute care hospitals reporting patient safety data as evaluated by Healthgrades. n Construction was expected to be complete by December 2020 for the new behavioral health services facility n Lakeview Center for Mental Health and Wellness — that will transform mental health care throughout Central New York. n Renovations are set to be complete in 2021 for Oswego Hospital’s third and fourth floors featuring 44 private rooms with their own bathrooms that offer a hotel-like feel.

Rome Memorial Hospital Address

1500 N. James St. Rome, N.Y. 13440

General Information 315-338-7000

Website

www.romehospital.org

President and CEO

Mark E. Murphy

Medical Director or equivalent Russell Silverman, MD

Number of Employees 640

Licensed Physicians 254

Number of Beds 130

Inpatient Visits in 2019 3,531

Outpatient Visits in 2019 118,757

Visits to Emergency Department in 2019 27,787

Number of Surgeries in 2019 2,265

n Rome Memorial Hospital (RMH) and St. Joseph’s Health teamed up to offer patients in rural areas access to highly advanced cardiac care. The “Bluetooth stethoscope” technology allows doctors to hear and see a patient’s heartbeat without physically being there. St. Joseph’s Health and RMH are the only hospitals in the region using this technology. The increase of telehealth during the COVID-19 pandemic helped to progress the program and make it a reality. RMH is currently using the Bluetooth stethoscope for inpatient and ER consultations. n Rome Memorial Hospital has received the Mission: Lifeline Gold Plus Referring Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association for the treatment of patients who suffer severe heart attacks. This is the third year in a row that the hospital has been recognized by the AHA for saving lives. n The Tiger Woods minimally invasive spine surgery using Centinel Spine’s STALIF M-Ti fusion implant that allowed Woods to complete his PGA Tour comeback after almost three years of golf inactivity, is now available at Rome Memorial Hospital. The director of neurosciences at Rome Memorial Hospital, Nicholas Qandah, a board-certified neurosurgeon, and board-certified general surgeon Keneth Hall collaborate to perform the stateof-the-art spinal fusion surgery, which

50 - 2021 CNY Healthcare Guide

requires the expertise of both a general surgeon and a neurologic surgeon. n Rome Memorial Hospital’s residential health care facility is among the 21% of U.S. skilled nursing facilities that have been recognized as a Best Nursing Home for 2020-21 by U.S. News & World Report. n Since Rome Memorial Hospital’s Women’s Imaging Center began offering hereditary cancer risk assessment as part of its personalized breast care program, more than 12,000 women have been screened for their personal risk of developing breast cancer. Every person who has breast imaging at Rome Memorial Hospital is asked to complete a screening questionnaire to identify those who may be at higher clinical risk and are candidates for genetic testing. With the risk assessment, personalized recommendations can be made for an early detection program that may include more frequent mammograms or additional screening methods, such as MRI or ultrasound, to detect cancer at its earliest stages.

Samaritan Medical Center Address

830 Washington St. Watertown, NY 13601

General Information 315-785-4000

Website

www.samaritanhealth.com

Chief Executive Officer

Thomas H. Carman

Medical Director or equivalent Mario Victoria, MD

Number of Employees 2,428

Licensed Physicians 65

Number of Beds 290

Inpatient Visits in 2019 9,979

Outpatient Visits in 2019 206,368

Visits to Emergency Department in 2019 45,734

Number of Surgeries in 2019 6,628


n A new innovation that holds promise to fight lung cancer is now in use at Samaritan Medical Center. Used to view the inside of the lungs and obtain a tissue sample for biopsy, Auris Health’s Monarch platform aims to enable an earlier and more accurate diagnosis of small- and hard-to-reach nodules in the periphery of the lung. The technology integrates the latest advancements in robotics, software, data science and endoscopy (the use of small cameras and tools to enter the body through its natural openings). Samaritan is the first hospital in Central New York and the North Country to invest in this new technology and one of only two sites in the entire state to utilize the platform, which was recently cleared by the U.S. Food and Drug Administration (FDA). n Overdose deaths in Jefferson County have already matched the county’s 2016 all-time high and continue to climb. While a dedicated detox center is not viable in the region, Samaritan Medical Center has announced that it will be using five available hospital beds scattered throughout medical and surgical floors as detox beds. While not a dedicated unit or a dedicated center, regulations allow Samaritan to offer these scattered detox beds, which will help patients detox before being sent to the right level of care, whether it be an inpatient rehab unit or outpatient center. n Samaritan rose the challenge of the COVID-19 pandemic in Jefferson County starting in March 2020. Several operational accomplishments were achieved in 2020: n First healthcare facility in the region to open a drive-up COVID-19 testing site for the safety of staff and convenience of patients n Operationalized the first nurse resource line in the region to help answer questions about COVID-19 n Instituted mandatory facemask use and restricted visitors before mandates came from NYS n Created a surge plan to care for COVID-19 patients in our region n Remains the primary hospital in Jefferson County to care for COVID-19 inpatients n Samaritan Dermatology now offers Mohs micrographic surgery for the

treatment of skin cancer. It is the only location in Jefferson County to provide this service. n Samaritan’s Walker Center for Cancer Care welcomed three new physicians in 2020: Justin Budnik, radiation oncology; Florence Arnold and Ishan Haq, both medical oncology/hematology. The Walker Center’s compassionate and talented staff offers patients leading-edge, evidence-based treatments with the help of a state-of-the art Varian True Beam linear accelerator and many chemotherapy and infusion options. It treats people with all types of cancer and select non-cancerous conditions.

St. Joseph’s Health Address

301 Prospect Ave. Syracuse, NY 13203

Joseph’s Health in 2020. n Registered nurse Pearl Lavalette also received a 2020 Excellence in Healthcare award for Excellence in Nursing. An infectious disease specialist, Lavalette led the infection control department through the pandemic, adapting quickly to new regulations and testing requirements. This effort resulted in a significant drop in hospitalization rate that allowed the hospital to accommodate more non-COVID patients. Lavalette has also been a sought out expert for Central New York news media throughout the year. n While colleagues throughout ealth system focused on adapting to the pandemic, those in the neonatal intensive care unit (NICU) celebrated the NICU’s 50th anniversary in October 2020. The level III NICU was the first in the region when it opened in 1970. St. Joseph’s Women’s Health Services also expanded into Auburn in 2020. n In November 2020, St. Joseph’s launched its “Bluetooth stethoscope” technology in partnership with the Cardiovascular Institute at Rome Memorial Hospital, which allows doctors to hear and see a patient’s heartbeat without physically being there. This technology is the first of its kind in the region and enables doctors to bring high quality heart care to areas that might otherwise not be served by these types of subspecialties.

General Information

1-888-ST.JOES-1

Website

www.sjhsyr.org

President & CEO

Leslie Paul Luke

Medical Director or equivalent Philip Falcone, MD

Number of Employees 4,116

Licensed Physicians

253 employed 759 affiliated

n St. Joseph’s Health was named one of the nation’s 50 Top Cardiovascular Hospitals by Fortune and IBM Watson Health this year, along with receiving several other national accolades.

Number of Beds 430

Inpatient Visits in 2019 23,454

Outpatient Visits in 2019 800,697

Visits to Emergency Department in 2019 63,893

Number of Surgeries in 2019

7,123 inpatient 12,100 ambulatory/outpatient

n St. Joseph’s medical director of quality, physician Philip Falcone, received the 2020 Excellence in Healthcare “Healthcare Innovator” award for his research and implementation of a groundbreaking new process to decontaminate N-95 masks that keep healthcare workers safe during the COVID-19 pandemic. Falcone was also promoted to chief medical officer at St.

n St. Joseph’s in 2020 was ranked by Consumer Reports among the top 15 heart surgery centers in the country and it’s proud to have a designated Stroke Center. The hospital is the only one in the region to achieve Magnet recognition; Magnet is the gold standard designation for nursing excellence. St. Joseph’s is also the only “Baby Friendly” designated hospital in CNY and was named, this year, “Best Maternity Hospital” by Newsweek. In addition to receiving the numerous Healthgrades awards and 5-star ratings year after year, St. Joseph’s was named a U.S. News “Best Regional Hospital” for the sixth consecutive year and is still the only hospital in CNY to hold a Leapfrog ‘A’ Safety Grade — now for the third year in a row. n St. Joseph’s is also one of America’s 100 Best Hospitals for Patient Experi-

2021 CNY Healthcare Guide - 51


ence and earned CHIME HealthCare’s Most Wired Recognition for the 11th consecutive Year.

Syracuse VA Medical Center Address

Upstate University Hospital Address

750 East Adams St. Syracuse, NY 13210

General Information 877-464-5540

800 Irving Ave. Syracuse, NY 13210

Website

315-425-4400

President, Upstate Medical University

www.syracuse.va.gov

President, Upstate University Hospital

Frank Pearson

Medical Director or equivalent

S. Asif Ali, M.D., chief of staff

Number of Employees

2,038

Licensed Physicians

365

Number of Beds

157

Inpatient Visits in 2019

31,633

Outpatient Visits in 2019

342,312

Visits to Emergency Department in 2019

16,967

Number of Surgeries in 2019

General Information Website

Medical Center Director

Medical Director or equivalent Number of Employees Licensed Physicians Number of Beds Inpatient Visits in 2019 Outpatient Visits in 2019

Visits to Emergency Department in 2019

www.upstate.edu/hospital Mantosh Dewan, M.D Robert Corona, DO Amy Tucker, MD 10, 971 1,089 752

35,923

858,063 105,687 22,118

Number of Surgeries in 2019 2927

n In November 2020, two researchers from Clinical Research Psychologist at the VA Center for Integrated Healthcare, stationed at the Syracuse VA Medical Center, were awarded VA Health Services Research and Development (HSR&D) Investigator-Initiated Research (IIR/Merit) Grants.

CNY55.COM REACHING ACTIVE BOOMERS ALL OVER CNY

n Physician Mantosh Dewan, who served as interim president of Upstate Medical University since November 2018, was named president of the university in November 2020. Under Dewan’s leadership, Upstate has been commended by the SUNY Board of Trustees for its work on a COVID pooled surveillance testing program that has assisted most SUNY campuses in meeting regular testing for students, faculty and staff on campus. n The New York State Department of Health approved the Upstate Medical’s saliva diagnostic test to quickly identify positive COVID-19 cases on SUNY campuses. The new technology by SUNY Upstate has been used in conjunction with its pooled surveillance testing of 10-25 students at one time. This cost-effective and rapid screening can analyze more than 15,000 samples per day at SUNY Upstate’s Neuroscience Research Building, in collaboration with Quadrant Biosciences-a company supported by the state with key tax incentives.

52 - 2021 CNY Healthcare Guide

n Upstate introduces new treatment for prostate cancer. After successfully participating in a clinical trial more than five years, Upstate University Hospital is now using a newly FDA-approved product to protect the healthy organs of patients undergoing high-dose radiation therapy for prostate cancer. SpaceOAR Hydrogel is injected into the body as a liquid, which then solidifies into a soft, water-based gel that moves the prostate away from the internal wall of the rectum. The added space between the two organs helps prevent radiation from affecting the rectum, which can cause long-term irritative symptoms. The gel is inserted once before a course of radiation begins and dissolves naturally into the body over a six-month period. n Upstate opens eight-bed inpatient psychiatric unit for adolescents. Upstate University Hospital opened its first inpatient unit dedicated to adolescents requiring acute psychiatric care. The eight-bed unit is staffed with child and adolescent psychiatrists, nurses, mental health therapists and more, and will focus on the treatment of children 12 to 17 years of age. The average length of stay is expected to last five to seven days. n Upstate contributes $2.5 billion to local and state economy. SUNY Upstate Medical University contributed $2.5 billion to the state and local economy and supported, directly and indirectly, more than 18,321 jobs across New York in fiscal year 2018, according to a 2020 study and report by a national consultant. The substantial economic impact figure — which has grown 50% in a decade — includes capital improvements, Upstate expenditures and salaries to employees who spend their income on housing and services in Central New York. Additional dollars are generated by students, patients and visitors to Upstate, according to consultant Tripp Umbach. n Upstate recognized for excellence in surgical quality. Upstate University Hospital has been recognized by the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP) as one of 88 ACS NSQIP participating hospitals that have achieved meritorious outcomes for surgical patient care in 2018. As a participant in ACS NSQIP, Upstate tracks outcomes of inpatient and outpatient surgical procedures and collects data that assesses patient safety, which can be used to direct improvement in


the quality of surgical care. n Upstate Community Hospital opens a new, 24-bed unit. The 24 new beds will be used by patients who have had surgery at Upstate or need to be admitted to the hospital. Upstate is actively looking for ways to expand services — including in-patient beds and rooms — to better serve the community, according to hospital leadership. The project cost a total of $2.8 million; $200,000 for design, $1.6 million for construction and $1 million for new equipment. n Upstate University Hospital, Community recognized by Excellus for surgical quality. Upstate University Hospital and Upstate Community Hospital have earned Blue Distinction Center designations for their orthopedic knee, hip and spine programs by Excellus BlueCross BlueShield. Excellus BCBS has named the following designations: n Knee and hip replacement program at Upstate Community Hospital as a Blue Distinction Center Plus (BDC+) program. n Knee and hip replacement program at Upstate University Hospital as a Blue Distinction Center program.

n Spine program at Upstate University Hospital as a Blue Distinction Center program. n Upstate’s Clark Burn Center is verified. Upstate University Hospital’s Clark Burn Center, which cares for adult and pediatric patients across 41 counties, was recently named a verified burn center by the American Burn Association. Becoming a verified burn center involves a rigorous application and a site visit to ensure patients are being treated with the highest quality care. n Upstate breaks ground on Nappi Longevity Institute. Upstate Medical University broke ground in February 2020 on the Nappi Longevity Institute, a $158-million project that will offer greater access to critical care and medical advancements in brain health for Onondaga County and the surrounding Central New York region. The Institute, which will be located across from the Upstate Cancer Center, will be a major structure on the Upstate campus, bringing key ambulatory services under one roof. The institute will provide a needed focus on brain health and will be a site for Alzheimer’s dis-

ease research and care. Its design will take advantage of integrated practice models where diverse medical services exist in a single setting. n Upstate opens COVID-19 transitions clinic. Upstate University Hospital created a COVID Transitions Clinic program to provide additional, ongoing support services for COVID-19 positive patients who are recovering at home. The COVID Transitions Clinic is providing an array of resources to COVID-19 positive patients who were treated and released from Upstate, an Upstate emergency department or tested positive at the Upstate testing site. Patients are strongly encouraged to accept the service as a way to facilitate recovery from the virus. n Upstate program to stem shortage of rural-based psychiatrists earns honor. A program at Upstate Medical University designed to address the shortage of psychiatrists in rural areas of central and Upstate New York has been honored by national psychiatric association. Upstate’s Rural-Academic Partnership Program (URAPP) has been recognized by the American Psychiatric Association with a 2020 Psy-

2021 CNY Healthcare Guide - 53


chiatric Services Achievement Bronze Award. The award recognizes Upstate for using “collaboration and community engagement to extend psychiatric expertise to distressed populations and rural hospitals facing a shortage of mental health manpower.”

conserving the hospital’s supply of personal protective equipment or PPE. The iPads were purchased through donations to the Upstate Foundation’s Virtual Visitation Fund for Patients, with the largest gift—$50,000—coming from Cisco.

n Upstate offers same day virtual ER visit. Upstate University Hospital is now offering patients the opportunity to meet with an Upstate emergency medicine physician during a same-day telehealth visit through a smartphone or computer. The new service provides patients quick, convenient access to board-certified Upstate physicians to discuss and diagnose non-life threatening medical needs. The service is available through a smartphone or any digital device with a camera.

n New technology to locate tumors and legions aid Upstate’s breast surgeons. Breast cancer surgeons at Upstate University Hospital have started using a new technology that will make locating and removing tumors and lesions easier and more precise. The technology is called Savi Scout and Upstate is using it to replace, in most cases, the existing wire localization technology that many women need before the removal of a lesion or tumor. The new technology involves inserting a tiny sensor called a reflector into a non-palpable lesion a type of tumor or abnormality in the breast that can’t be felt from the outside. The reflector is about the size of a grain of rice and uses safe, non-radioactive radar waves to signal where it is located.

n Upstate installs iPads around campus to keep families connected during pandemic. More than 200 iPads installed around Upstate University Hospital and its Community Hospital have helped patients and families stay connected during the COVID-19 pandemic. But the devices also have been used by the medical staff as a safe way to check in with patients from outside the patient’s room, thereby

n Upstate expands neurosurgery department. Upstate Medical University expanded its neurosurgery department with the hiring of three new surgeons,

allowing Upstate to offer additional and expanded services to a larger region of New York state. New to the department are physicians Harish Babu, Ali Hazama and Timothy M. Beutler. The three new neurosurgeons expand Upstate’s existing department, which consists of 10 doctors, making it the largest neurosurgical team in Central New York. The expansion of the department by nearly a third will allow Upstate to provide neurosurgical care to a wider portion of New York state, said Interim Department Chairman Satish Krishnamurthy, MD. n St. Joe’s parents now able to donate to Cord Blood Bank. Parents delivering at St. Joseph’s Hospital Health Hospital now have the opportunity to donate their baby’s umbilical cord blood to Upstate Cord Blood Bank at Upstate Medical University. Crouse Hospital patients have been able to donate since last year. n Upstate University Hospital’s stroke and heart failure programs recognized. Upstate University Hospital’s stroke and heart failure programs and its success in treating patients who suffer cardiac arrests while in the hospital are being recognized by the American

Hassle free. Cost Effective.

Immediate care for sprains, breaks, dislocations and sports injuries for adults and children. MON - FRI 5:00pm - 8:30pm SAT 9:00am - 2:30pm 6620 Fly Road, East Syracuse at the Upstate Bone & Joint Center

1-855-ORTHO-NOW (1-855-678-4666)

For more info visit us at: www.upstateorthopedics.com/ OrthoNOW

54 - 2021 CNY Healthcare Guide


Heart Association for outstanding achievement. Upstate has received the following awards: Get With The Guidelines®-Stroke Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll; Get With the Guidelines-Heart Failure Gold Plus with Target: Type 2 Diabetes Honor Roll; Get With the Guidelines-Resuscitation Silver Adult Achievement Award. n Upstate to use recording device to aid in deep brain stimulation. Upstate University Hospital is the first hospital in New York state outside of New York City to use a new recording technology to help patients suffering from neurologic disorders such as Parkinson’s disease, essential tremor and epilepsy. The U.S. Food and Drug Administration approved the new deep brain stimulation device called Percept PC Neurostimulator in July. In addition to delivering deep brain stimulation therapy, or DBS, to patients, the device also records the event, which can help doctors identify when to optimally deliver electrical stimulation, thereby lessening a patient’s movement disorder symptoms.

Hospital has started using a new robot technology to perform minimally invasive brain surgery that offers a higher level of accuracy and in many cases reduces procedure time by several hours. The ROSA Brain robot is a surgical navigation and positioning system that allows surgeons at Upstate to perform procedures more accurately, with fewer complications and sometimes in half the time as before. The ROSA Brain robot has so far been used at Upstate for a pediatric laser ablation and for a procedure to treat epilepsy in an adult. ROSA stands for robotic surgical

assistant. n Upstate earns ‘Most-Wired honor from national organization. The College of Healthcare Information Management Executives (CHIME) has announced that Upstate University Hospital has earned the 2020 CHIME Digital Health Most Wired recognition as a certified level 8 Ambulatory. The CHIME Digital Health Most Wired program conducts an annual survey

Senior Home Care ions & Alzheimer’s Solut

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n Upstate now using new robot technology to perform minimally invasive brain surgery. Upstate University

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2021 CNY Healthcare Guide - 55


Creating a Fair and Just Community Where Everyone can Fully Participate

• Advocacy • Accessibility • Basic Needs • Assistance • Education • Health

• Wellness • Employment • Skill-Building • Recreation • Art

SERVICE AREAS: Onondaga County Oswego County Madison County Cayuga/Seneca County ARISE at the Farm in Chittenango

to assess how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities. n Upstate announces new mental health program for adolescents. Upstate Medical University has opened the new Upstate Adolescent Intensive Outpatient Program, designed to treat adolescents age 13 to 18 with psychiatric disorders and behavioral difficulties that interfere with their ability to function at home, school, or in their communities. The program will provide four to six weeks of intense services to adolescents whose symptoms are not responding to traditional outpatient services and who are at risk of needing inpatient services. The seven to nine hours of intensive treatment each week will include medication management, individual therapy, family therapy, group therapy, and multi-family group

therapy—all based on the dialectical behavioral therapy (DBT) model of treatment that teaches coping skills and identification of triggers. n River Hospital and Upstate University Hospital ink affiliation. Leaders from River Hospital in Alexandria Bay and Upstate Medical University in Syracuse met to tour River Hospital’s newly renovated facility and to discuss the advancement of their formal clinical affiliation agreement, signed in April. The agreement is designed to strengthen patient services and to share best practices and does not represent an acquisition or merger. Each institution will continue to operate as an independent, separately licensed community-based hospital and maintain its existing board governance structure. Additionally, each partner will continue singular responsibility for assets, operations, liabilities and budget.

635 James Street, Syracuse, NY 13203

Phone: (315) 472-3171 TTY: (315) 479-6363

Web: ARISEinc.org

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CNYHEALTH.COM


Mohawk Valley Health 74,808 System St. Joseph’s Health 63,893 63,000 Crouse Health Bassett Healthcare Network 50,281 45,734 Samaritan Medical Center 105,687 Guthrie Cortland Medical 31,215 Center Finger Lakes Health30,024 Oswego Health 27,789 Rome Memorial Hospital 27,787 Auburn Community25,000 Hospital Cayuga Medical Center 24,046 Oneida Health 74,808 20,130 Syracuse VA Medical 16,967 Center Little Falls Hospital15,000 Community Memorial 10,392 Hospital63,893

Central New York Hospitals — Number of ER Visits in 2019 Source: Data provided by each hospital

63,000 50,281

45,734

31,215

Upstate Mohawk St. Joseph’s Crouse University Valley Health Health Hospital Health Upstate University Hospital 22,118 System Crouse Health 17,000 Bassett Healthcare Network 13,267 Mohawk Valley Health 12,604 System Finger Lakes Health10,239 22,118 Auburn Community 8,000 Hospital St. Joseph’s Health 7,123 Cayuga Medical Center 6,631 Samaritan Medical Center 6,628 Oswego Health 6,003 17,000 Oneida Health 3,700 Syracuse VA Medical2927 Center Rome Memorial Hospital 2,265 Guthrie Cortland Medical 2,147 Center Little Falls Hospital 1,952 13,267 12,604 Community Memorial 1,543 Hospital

Basse= Samaritan Healthcare Medical Network Center

30,024

27,789

Guthrie Finger Lakes Oswego Cortland Health Health Medical Center

27,787

25,000

24,046

Rome Auburn Memorial Community Hospital Hospital

Cayuga Medical Center

20,130

Oneida Health

16,967

15,000

10,392

Syracuse VA Li=le Falls Community Medical Hospital Memorial Center Hospital

Central New York Hospitals — Number of Surgeries in 2019 Source: Data provided by each hospital

10,239 8,000

7,123

6,631

6,628

6,003 3,700

Upstate University Hospital

Crouse Health

Basse4 Mohawk Finger Lakes Auburn St. Joseph’s Cayuga Healthcare Valley Health Community Health Medical Network Health Hospital Center System Upstate University 10,971 Hospital Bassett Healthcare Network 5,000 Mohawk Valley Health 4,376 System St. Joseph’s Health 4,116 10,971 Crouse Health 3,200 Samaritan Medical Center 2,428 Syracuse VA Medical2,038 Center Finger Lakes Health1,509 Oswego Health 1,226 Cayuga Medical Center 1,210 Auburn Community 1,200 Hospital Oneida Health 1,068 Guthrie Cortland Medical 883 Center Rome Memorial Hospital 640 Community Memorial370 Hospital Little Falls Hospital 325

Samaritan Medical Center

Oswego Health

Oneida Health

2927

2,265

Syracuse VA Rome Medical Memorial Center Hospital

2,147 Guthrie Cortland Medical Center

1,952

1,543

Li4le Falls Community Hospital Memorial Hospital

Central New York Hospitals — Number of Employees in 2020 Source: Data provided by each hospital

5,000 4,376

4,116 3,200 2,428

2,038 1,509

Upstate Basse1 Mohawk St. Joseph’s University Healthcare Valley Health Hospital Network Health System

Crouse Health

1,226

Samaritan Syracuse VA Finger Lakes Oswego Medical Medical Health Health Center Center

1,210

1,200

Cayuga Auburn Medical Community Center Hospital

1,068 Oneida Health

883 Guthrie Cortland Medical Center

640

370

325

Rome Community Li1le Falls Memorial Memorial Hospital Hospital Hospital

2021 CNY Healthcare Guide - 57


Hospital Quality

Q

uality in hospitals can be described as “doing the right thing, at the right time, in the right way—and having the best possible results.”

getting a new health problem while getting medical care for an existing problem. Hospitals vary in how well they protect patients from these risks. Your doctor, or the specialist or surgeon he or she recommends, may be highly skilled, but hospital quality also depends on how well all the hospital staff, such as the nurses, take care of you, and on how well the hospital is organized.

This report provides information on how well the hospitals in New York care for patients with a wide range of health problems. It can help you choose a hospital for yourself and provide useful information for your loved ones if they need hospital care. A particular hospital might do a very good job on some health problems and not such a good job on others. Whenever people go to the hospital, they risk

Source: https://profiles.health.ny.gov/

A hospital’s overall quality cannot be expressed by its scores on these measures alone. Indicators do not currently exist to measure how well hospitals treat every type of illness or patient that they care for.

Auburn Community Hospital, Auburn

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 1.0

65.67% 48.00% 16.00% Statewide: 0.2

Cayuga Medical Center at Ithaca, Ithaca Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.8

Community Memorial Hospital Inc, Hamilton

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 1.1

71.50% 76.00% 13.80% Statewide: 0.2

75.83% 85.00% 15.20% Statewide: 0.2

Crouse Hospital, Syracuse Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.2 58 - 2021 CNY Healthcare Guide

64.67% 68.00% 16.60% Statewide: 0.2


Faxton-St Lukes Healthcare St Lukes Division, Utica Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.8

67.33% 56.00% 16.40% Statewide: 0.2

Geneva General Hospital, Geneva Patient Satisfaction Patients Would Definitely Recommend This Hospital to Readmissions Within 30 Days Complaints received per 10,000 patient days

68.83% 62.00% 17.10% Not available

Guthrie Cortland Medical Center, Cortland

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 1.8

68.00% 53.00% 16.30% Statewide: 0.2

Little Falls Hospital, Little Falls Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 4.0

Newark-Wayne Community Hospital, Newark

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.3

Oneida Health Hospital, Oneida

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 1.1

71.17% 70.00% 15.60% Statewide: 0.2

69.17% 66.00% 17.60% Statewide: 0.2

74.17% 79.00% 16.20% Statewide: 0.2

2021 CNY Healthcare Guide - 59


Oswego Hospital, Oswego

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.7

69.50% 62.00% 15.80% Statewide: 0.2

Rome Memorial Hospital, Rome Patient Satisfaction 69.50% Patients Would Definitely Recommend This Hospital to... 63.00% Readmissions Within 30 Days 16.30% Complaints received per 10,000 patient days This Facility: 0.6 Statewide: 0.2

Samaritan Medical Center, Watertown

Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.5

69.83% 64.00% 15.20% Statewide: 0.2

St. Joseph’s Hospital Health Center, Syracuse Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.1

67.67% 75.00% 18.00% Statewide: 0.2

University Hospital SUNY Health Science Center, Syracuse Patient Satisfaction Patients Would Definitely Recommend This Hospital to... Readmissions Within 30 Days Complaints received per 10,000 patient days This Facility: 0.3

70.00% 75.00% 16.20% Statewide: 0.2

Reach more than 100,000 health-conscious readers every month. Advertise with In Good Health, CNY’s Healthcare Newspaper www.cnyhealth.com • editor@cnyhealth.com

60 - 2021 CNY Healthcare Guide


Do For-profit Hospitals Provide Better Care? By Deborah Jeanne Sergeant

W

hy does hospital ownership matter? New York state prohibits publicly traded corporations from owning and operating their own hospitals. Most states allow investor ownership of hospitals. “In general, New York has been stricter about private equity-backed ownership groups, but that has started to loosen over the years,” said Edward Yoo, director of Strategic Research at New York State Nurses Association in New York City. “In general, equity-backed or publicly traded health care providers have been accused of cutting costs to maximize profits, not providing high quality patient care.” He added that some healthcare corporations that own hospitals “have received a lot of scrutiny over the years over their practices after they take over or purchase institutions.” As with other industries, nonprofits operate on a different model than for-profit organizations. This can affect a variety of outcomes. In New York, the organizations that operate hospitals include the state, counties, the SUNY system and public benefit corporations. “High quality, patient-centered care

and bending the cost curve are two of the highest priorities for all of our hospitals,” said Nick Henley, vice president of external affairs for Health Care Association of New York State. It does not matter that the organizations are nonprofit. To remain in operation, watching costs is vital. Fortunately for patients, where for-profit care is available, the quality of care is not largely different at for-profit compared with nonprofit hospitals. A 2014 Harvard study compared 237 hospitals from when they operated as nonprofit organizations to when then became for profit. After they transitioned to becoming for-profit, their patient outcomes improved a little. While it may seem that investor-owned hospitals would create healthy competition that would drive down costs, Henley does not see that as a factor. “Competition is the reality for all hospitals, regardless of whether they’re nonprofit or for profit,” he said. Especially since in most areas, healthcare consumers can select from a variety of hospitals to meet their healthcare needs, competition is inherent. Despite this, Henley said that he has observed cooperation and alignment among hospitals to meet their community members’

needs, “both from a financial and quality standpoint, and that works to reduce costs,” he said. “Even outside of formal system affiliations, we have seen hospitals in the same market or region coming together to collaborate to improve overall healthcare delivery. This has never been more true than with the COVID-19 pandemic, where we are seeing hospital and system leaders banding together to create regional command centers and share information to ensure the safest care coordination for our communities.” Henley said that government-led reforms, along with market influences, have helped drive down costs. It may also seem like for-profit hospitals would remain more financially solvent than nonprofits; however, other factors drive their viability. “Healthcare leaders say a hospital or health system’s nonprofit or for-profit status isn’t what leads it to profitability,” stated Les Masterson in an article on Healcaredive.com. “Instead, it’s the health system’s location, size, ability to scale and share of the local market. Nonprofits are in many ways facing the same struggles that for-profits are.” Nonprofit hospitals also operate from a perspective of community health through promoting preventive health, such as programs that support good health, and to subsidize care to people in need. They also seek to reach underserved populations and increase access to healthcare. “New York’s hospitals contribute over $11 billion to community benefit and investments annually — and that doesn’t include the community benefit work of our public hospitals, which are not required to report it,” Hanley said. “What you’re seeing now, both from a state and national focus is that health outcomes and health status are impacted by far more than just the healthcare you get. They’re impacted by a number of factors, referred to as social determinants of health, that are outside of traditionally what the health system provides — education, public safety, nutrition, food security, literacy, etcetera.” While most people would agree that improving in these areas is good for society, it’s more than just generating building goodwill. It brings results. “Research shows that being able to positively influence these other factors can have a real impact on the health outcomes of these populations,” he said. “What we’re seeing is our hospitals are more and more investing in these areas and partnering with community-based organizations to really make a difference.”

2021 CNY Healthcare Guide - 61


Resource Directory Acupuncture Acu-Care Acupuncture Center Northeast Medical Center 4000 Medical Center Drive, suite 209 Fayetteville, NY 13066 315-329-7666, 315-378-5556 www.AcupunctureCenterUSA.com Clinton Crossings Medical Center Building C, suite 5 919 Westfall Road Rochester, NY 14618 585-358-6186

This practice offers worry-free and painless acupuncture for a wide variety of health concerns including neuropathy and pain, sports medicine, surgical acupuncture care, women’s healthcare, cancer supportive care and prevention, autism care, ADHD treatment, neurodegenerative diseases, post-stroke rehabilitation care and mental health issues. Trained in Western medicine, Rui Wang is also a seventh-generation acupuncturist who began apprenticing with her father and grandfather in middle school. The practice’s mission is to provide personalized preventive and therapeutic healthcare; to enhance quality of life and healthcare and to integrate traditional Chinese medicine with Western medicine.

Agencies – Health / Human Services American Red Cross www.redcross.org/eny

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation’s blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-forprofit organization that depends on volunteers and the generosity of the American public to perform its mission. The Syracuse

office is now part of the Eastern New York Region. For locations and blood donation centers throughout the region.

ARISE, Inc.

Onondaga County 635 James St. Syracuse, NY 13203 315-472-3171 Oswego County • 293 St. Rte. 104 E Oswego, NY 13126 315-342-4088 •113 Schuyler St., Suite 2 Fulton, NY 13069 315-887-5156 Madison County Located at ARISE at the Farm 1972 New Boston Road Chittenango, NY 13037 315-363-4672 Cayuga/Seneca County Office 21 Lincoln St. Auburn, NY 13021 315-255-3447 ARISE at the Farm 1972 New Boston Road Chittenango, NY 13037 315-687-6727 www.ariseinc.org A local nonprofit agency run by and for people with disabilities in Onondaga, Oswego and Madison counties, ARISE works with people of all abilities to create a fair and just community in which everyone can fully participate. ARISE offers 50 programs in several areas: advocacy and outreach, health and wellness, basic needs and assistance, education and employment, inclusive recreation and art. It assists people with disabilities in securing benefits, education, health care and housing. ARISE provides regional oversight for the New York State Medicaid Waiver Programs for Nursing Home Transition Diversion and Persons with Traumatic Brain Injuries.

Cayuga County Department of Human Services 160 Genesee St.

62 - 2021 CNY Healthcare Guide

Auburn, NY 13021 315-253-1011 www.cayugacounty.us

Madison County of Social Services 133 N. Court St., Bldg. 1 P.O. Box 637 Wampsville, NY 13163 315-366-2211 www.madisoncounty.ny.gov

Onondaga County Health Department

John H. Mulroy Civic Center 421 Montgomery St., 9th Floor Syracuse, NY 13202 Phone 315-435-3252 Email: ongovhealth@ongov.net http://ongov.net/health/

Onondaga County Department of Social Services – Economic Security John H. Mulroy Civic Center 421 Montgomery St., Ste. 400 Syracuse, NY 13202 315-435-2700 www.ongov.net/dss

Oswego County Department of Social Services 100 Spring St. Mexico, NY 13114 315-963-5000 www.oswegocounty.com

Liberty Resources

Main Office 6723 Towpath Road East Syracuse, NY 13057 315-425-1004 www.Liberty-Resources.org info@Liberty-Resources.org Madison County 218 Liberty St. Oneida, NY 13421 315-363-0048 Oswego County


945 S. First St. Fulton, NY 13069 315-598-4642

Liberty Resources provides a wide variety of behavioral health and human services for children, adults, and families in Onondaga, Madison, Oswego and other counties across New York State. Liberty Resources, Inc. offers progressive services in the least restrictive, most community-based setting possible for each individual. Liberty Resources has continually diversified its services to meet the growing and changing needs of the communities it serves and prides itself on a collaborative approach to the integration of services across its spectrum of care. All people deserve the opportunity to make decisions regarding their lives and to achieve their highest potential.

Oswego County Opportunities 239 Oneida St. Fulton, NY 13069 315-598-4717 www.oco.org

Oswego County Opportunities, Inc. is a private nonprofit that provides over 60 programs to more than 15,000 people annually. OCO provides services specifically to address health and nutritional wellness.

OCO’s Health services include Centers for Reproductive Health providing family planning and reproductive health care for men and women at five locations across Oswego County. Services provided include annual women’s health exams, Cancer screenings, STD/STI testing and treatment for men and women, and contraceptives including implants and IUD’s. Now seeing patients via telemedicine as well as in office. Most insurance plans accepted. Call 315-598-4740 for an appointment. Other health services include: Insurance Navigation assisting with applying for and enrolling in insurance through New York State of Health. Call 315-342-0888 to discuss the many options available. OCO’s Migrant Services Program provides health education and case management services to Migrant and Seasonal Farmworkers and their families across Central New York. For more information call 315-592-0830. OCO provides nutrition services to clients across the age spectrum in Oswego County. Meals on Wheels and senior congregate dining centers are available as well as after school and summer food service programs. Call 315-598-4712 for more information. Call OCO’s WIC Services to access nutrition education and nutritious foods to pregnant and parenting families in Oswego County. For an appointment or more information on WIC call 315-343-1311.

Multiple Sclerosis Resources of Central New York, Inc.®

Salvation Army

Cayuga County 18 E. Genesee St. Auburn, NY 13021 315-253-0319 Fulton 62 S. First St. Fulton, NY 13069 315-593-8442 Oswego 73 W. Second St. Oswego, NY 13126 315-343-6491 Onondaga County 677 S. Salina St. Syracuse, NY 13202 315-475-1688 www.sasyr.org The Salvation Army offers day care services; adult day services; preventive service; domestic violence counseling; post-adoption counseling; visitation services; case management; outreach; family shelter; youth shelter; youth independent living; transitional parenting services; emergency and practical assistance; and counseling. Services are provided to youth, adults and families.

“The Difference is clearly that you care very deeply about your work and the people you are caring for”

“Dedicated to creating awareness and providing resources to improve the lives of individuals with multiple sclerosis and their families”

Some Services We Provide: n Transportation to Medical Appointments n Educational Programs n Current Information n Loan of Equipment n Support Groups n Newsletters n Referrals

A Local Agency with your interest in mind! Call today to register, ask questions or become a Volunteer!! P.O. Box 237 – East Syracuse, New York (315) 438-4790 www.msresources.org E-mail: msrofcny@msrofcny.org

In-home service for SENIORS by Seniors Seniors Helping Seniors in-home services is an exceptional program of caring and care where seniors who want to help are matched with seniors who are looking for help. w Cooking w Shopping w Respite care & medicine reminders

w Overnight stays 24-hour care w Light housekeeping w Transportation w Companionship

w Yard work w Mobility assistance w Doctor appointments

In the Senior Helping Seniors family, everyone wins. Those who give and those who receive learn from each other everyday and all we hear about is how rewarding it is for both of them. For the help you want at a price you can afford. Seniors Helping Seniors in-home services is the place to call. Onondaga, Madison, and Cortland Counties

Call Jen 315-280-0739

Oswego, Oneida, Cayuga, & Seneca Counties

Call Deb 315-720-4441 www.seniorshelpingseniors.com

2021 CNY Healthcare Guide - 63


AIDS/HIV Services ACR Health

Main Office – Syracuse 627 W. Genesee St. Syracuse, NY 13204 315-475-2430 Utica 287 Genesee St., Utica, NY 13501 315-793-0661 Watertown 135 Franklin St. Watertown, NY 13601 315-386-4493 The COVID-19 pandemic has impacted their services. Please call offices or visit the website to get updated information. Providing a range of support services to individuals with chronic diseases, including HIV/AIDS, diabetes, heart disease, obesity, asthma, substance use disorders, and serious mental illnesses, with the goal of positive health outcomes. ACR Health provides a wide variety of targeted prevention and sexual health services to individuals, from youth through adulthood, as well as to community groups and organizations, with the goal of informed and responsible decision making. ACR Health, a legacy of AIDS Community Resources, serves the counties of Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence in New York State. All services are free and confidential.

Friends of Dorothy House

212 Wayne St. Syracuse NY 13203 Contact through Facebook Page Friends of Dorothy House is an initiative to be supportive of people with AIDS. Since October of 1992, they have offered home-based care and support to people with AIDS.

New York State HIV/AIDS Counseling Hotline

AIDS Hotline: 1-800-541-AIDS HIV Counseling Hotline: 1-800-872-2777 1-800-233-SIDA (Spanish language hotline) www.health.ny.gov/diseases/aids/general/ about/hotlines.htm

The New York State (NYS) HIV/AIDS Hotlines provide basic HIV, STD and Hepatitis C education, risk-reduction information and referrals. The hotline services are available free of charge to the general public. Hotline counselors answer basic questions about HIV/AIDS, STDs and Hepatitis C transmission, prevention, risk assessment, coping strategies and treatment information. Referrals/linkages are also provided as appropriate. The pre-recorded educational messages cover the topics of HIV/

STD transmission, prevention, and risk reduction. Free NYS Department of Health (DOH) literature is available for those callers requesting materials.

Samaritan Medical Center for Infectious Disease Clinic

1575 Washington St. Watertown, NY 13601 315-786-7300 www.samaritanhealth.com/location/ specialty-clinics-and-centers/infectiousdisease/

Samaritan Medical Center is the only clinic in northern New York to offer primary care specifically meant for HIV/AIDS patients, as well as Hepatitis B and C, MRSA (Methicillin-resistant Staphylococcus aureus), Lyme disease, fevers of unknown origins and infections that are complicated or require long-term antibiotics.

SUNY Upstate Adolescent and Young Adult Specialized HIV Care Center 725 Irving Ave. Syracuse, NY 13210 315-464-1996

Provides services for HIV-Positive and at-risk individuals age 13 to 24. Services include STD and HIV testing, treatment and education, PrEP, mental health and social work services and nutrition services.

Associations / Foundations ALSA – Upstate New York Chapter 135 Old Cove Road Liverpool, NY 13090 Phone: 315-413-0121 info@alsaupstateny.org www.aslaupstateny.org

The Upstate New York Chapter was founded to serve the needs of those living with amyotrophic lateral sclerosis and their caregivers. The ALS Association is the only national nonprofit health organization dedicated solely to the fight against ALS. ALSA covers all the bases – research, patient and community services, public education, and advocacy – in providing help and hope to those facing the disease.

Alzheimer’s Association Central New York 441 W. Kirkpatrick St. Syracuse, NY 13204 315-472-4201 (Syracuse) 24-Hr. Helpline: 1-800-272-3900 cny-info@alz.org www.alz.org/cny

The Alzheimer’s Association, Central New York Chapter leads the way to end Alzheimer’s and all other dementia — by

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accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. Their vision is a world without Alzheimer’s and all other dementia.

American Diabetes Association — Upstate New York 160 Allens Creek Road, Bldg. 160 Rochester, N.Y. 14618 585-458-3040

The American Diabetes Association is the nation’s leading nonprofit health organization providing diabetes research, information and advocacy. Founded in 1940, the American Diabetes Association conducts programs in all 50 states and the District of Columbia, reaching hundreds of communities. The mission of the Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.

American Foundation for Suicide Prevention

Central NY Chapter
The Survivor Outreach Program P.O. Box 283 Phoenix, NY 13135 315-664-0346; 1-888-333-AFSP (2377) Crisis Line: 1-800-273-8255 kheisig@afsp.org www.afsp.org

The Healing Conversations program is one of many programs and resources offered free of charge by AFSP for survivors of suicide loss. The organization also offers free education, programs such as “More Than Sad,” which helps teens, parents, and educators recognize signs of depression in teens and when to get help, and “Talk Saves Lives,” a general education program that teaches individuals how to recognize warning signs and risk factors for suicide as well as how to have a conversation when they’re concerned about someone.

American Heart Association/ American Stroke Association

2 Clinton Square, Suite 305 P.O. Box 3049
Syracuse, NY 13220-3049 315-728-7540 www.heart.org

This organization raises money for cardiovascular research and programs, in order to reduce death and disability from heart disease and stroke. Is is also known for publishing guidelines on cardiovascular disease and prevention, standards on basic life support, advanced cardiac life support (ACLS) and pediatric advanced life support (PALS). Programs include awareness campaigns, Go Red for Women and Check, Change, Control, a self-monitoring hypertension management program. It also offers CPR, first aid and AED (defibrillator)


training, advocacy and legislative information. Its mission is to be a relentless force for a world of longer, healthier lives.

American Lung Association in New York, Rochester 1595 Elmwood Avenue # B1 Rochester, NY 14620 585-442-4260 info@lung.org www.lung.org

The American Lung Association is the leading organization working to save lives by improving lung health and preventing lung disease through education, advocacy and research.

American Parkinson Disease Association 135 Parkinson Ave. Staten Island, NY 10305 1-800-223-2732 apda@apdaparkinson.org www.apdaparkinson.org

The APDA was founded in 1961 and since then has raised and invested more than $86 million in patient services and education and has been a funding partner in most of the major Parkinson’s disease scientific breakthroughs. As the country’s largest grassroots organization, serving more than 1 million Americans with Parkinson’s disease and their families, APDA’s energy is focused on research, patient services, education and raising public awareness.

Arthritis Foundation, New York Chapter

Stoneleigh Apartments Stoneleigh Apartments 400 Lamb Ave,Lamb Canastota 697-2847 • 697-2847 400 Ave,• Canastota

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122 E. 42nd St., 18th floor New York, NY 10068 929-446-0939 www.arthritis.org/new-york/

Leading the fight for the arthritis community, the Arthritis Foundation helps conquer everyday battles through life-changing information and resources, access to optimal care, advancements in science and community connections. The goal is to chart a winning course, guiding families in developing personalized plans for living a full life – and making each day another stride towards a cure. This foundation also offers some help for children with juvenile arthritis, such as a parent-to-parent mentoring program and camp programs.

Charcot-Marie-Tooth Association (CMTA) Michael Casey- main contact 315-439-9325 cmtsyracuse@gmail.com

Ready to begin a rewarding career at Upstate Cerebral Palsy? We offer a variety of benefits to both full-time and part-time employees who meet our eligibility requirements. Positions are available across Central New York, including Oneida, Herkimer, Lewis, and Madison Counties.

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Positions Available: Clinical & Therapist Medicial

Specialist

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upstatecpjobs.org

A primary research foundation and advocacy group for those suffering from

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Charcot-Marie-Tooth disease. Charcot-Marie-Tooth is grouped within the family of Muscular Dystrophy diseases. Whereas, the dystrophy diseases are usually associated with the destruction of muscles, CMT is closely associated with the destruction of nerves primarily found within the extremities. The nerves within the feet can be destroyed, can cause muscles to atrophy, and can cause drop feet. Drop feet can make those afflicted with CMT to possibly slip and fall and cause serious injuries.

Crohn’s and Colitis Foundation

Western and Central New York Chapter 2117 Buffalo Road, Suite 299 Rochester, NY 14624 585-967-0266 800-932-2423 eisrael@crohnscolitisfoundation.org www.crohnscolitisfoundation.org/ chapters/rochester

Founded in 1967, the Crohn’s & Colitis Foundation is a nonprofit, volunteer-driven organization dedicated to finding the cures for Crohn’s disease and ulcerative colitis. Its mission is to cure Crohn’s disease and ulcerative colitis, and to improve the quality of life of children and adults affected by these diseases.

Central New York Community Foundation 431 E. Fayette St., Suite 100 Syracuse, NY 13202 315-422-9538 www.cnycf.org info@cnycf.org

Established in 1927, the Central New York Community Foundation encourages local philanthropy by supporting the growth of permanent charitable endowments for the betterment of the region. The Community Foundation serves as the steward of charitable legacies for individuals, families and businesses and serves as a civic leader, convener and sponsor of special initiatives designed to strengthen local nonprofits and address the region’s most pressing challenges.

Cystic Fibrosis Foundation Central New York Chapter

200 Gateway Park Drive, Building C Syracuse, NY 13212 315-463-7965 central-ny@cff.org www.cff.org/Chapters/centralny/

The mission of the Cystic Fibrosis Foundation is to assure the development of the means to cure and control cystic fibrosis (CF) and to improve the quality of life for those with the disease.

E. John Gavras Center

Auburn, NY 13021 315-255-2746 www.gavrascenter.com

The E. John Gavras Center seeks to help families and individuals grow as independent, healthy and productive citizens. Services include: Early Intervention Services, Preschool, Article 28 Clinic specializing in: Speech and Language Therapy, Physical Therapy, Occupational Therapy, Social Work, and Counseling. They offer Developmental Evaluations. They have childcare for infants, toddlers, preschool, and school-age children, as well as also have adult programming which includes: center-based Day Habilitation, Without Walls Day Habilitation, and Community Habilitation. We serve individuals and families from Cayuga, Onondaga, Seneca and Wayne counties.

Empire State Lyme Disease Association, Inc.

P.O. Box 874 Manorville, NY 11949 EmpireStateLyme@aol.com empirestatelymediseaseassociation.org

The ESLDA’s mission is advocacy, education of the public, education of health care professionals and Lyme and associated disease research. The organization states its goal is to prevent chronic tick-borne illness through education, prevention and quality health care.

Huntington’s Disease Society of America

505 Eighth Ave., Suite 902
New York, NY 10018 212-242-1968; 800-345-HDSA (Helpline)
hdsainfo@hdsa.org hdsa.org

The Huntington’s Disease Society of America is a nonprofit organization dedicated to improving the lives of everyone affected by Huntington’s disease, from community services to education.

Lupus and Allied Diseases Association

P.O. Box 170 Verona, NY 13478 315-829-4272; 1-866-2-LUPUS-4 info@LADAinc.org ladainc.org

The Lupus and Allied Diseases Association provides information and support to the extended lupus community, including people with lupus, care partners and families; raises awareness and increases understanding among providers, lawmakers and the public; and funds research that will lead to earlier diagnosis, more treatment options and ultimately a cure.

182 North St.

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March of Dimes Foundation 515 Madison Ave., 20th floor New York, NY 10022 1-212-353-8353 1-202-659-1800 – National Office, Arlington, Virginia www.marchofdimes.org/ny

The March of Dimes is a national voluntary health agency whose mission is to improve the health of babies by preventing birth defects, premature birth and infant mortality. The March of Dimes New York State Chapter also awards grants to local organizations to meet the urgent needs of babies and families.

Muscular Dystrophy Association 6315 Fly Road, #102 East Syracuse, NY 13057 315-451-8269 www.mda.org

MDA spearheads efforts to transform the lives of people with muscular dystrophy, ALS and related neuromuscular diseases. It funds groundbreaking research for promising treatments and provides families with the highest quality care from the best doctors in the country.

National Kidney Foundation serving Upstate New York

1344 University Ave., Suite 270 Rochester, NY 14607 Phone: 585-598-3963 Email: infoupny@kidney.org www.kidney.org/offices/nkf-servingupstate-new-york

The National Kidney Foundation, a major voluntary nonprofit health organization, is dedicated to preventing kidney and urinary tract diseases, improving the health and well-being of individuals and families affected by kidney disease and increasing the availability of all organs for transplantation. The website has information on many programs and services.

Scleroderma Foundation Tri-State Chapter

59 Front St. Binghamton, NY 13905 607-723-2239 1-800-867-0885 bcowan@scleroderma.org www.sclerodermatristate.org This organization serves the states of New York, New Jersey and Connecticut. The mission of the Scleroderma Foundation/Tri-State, Inc. Chapter is to provide educational and emotional support to people with scleroderma and their families; to stimulate and support research designed to identify the cause and cure of scleroderma as well as improve methods of treatment and to enhance the public’s awareness of this disease.


Autism Services CNY Autism Society of America 4465 E. Genesee St. Dewitt, NY 13214 315-447-4466 cnyasa@yahoo.com www.cnyasa.org

The CNY ASA is committed to assisting families affected by autism, reaching out to the community to promote awareness, disseminate information and provide educational and recreational programming. The CNY ASA seeks to combine efforts with complementary organizations to positively impact the lives of individuals living with an autism spectrum disorder and their loved ones.

The Kelberman Center 2608 Genesee Street, Utica, NY 13502 315-797-6241 www.kelbermancenter.org

The Kelberman Center, an affiliate of Upstate Caring Partners, Inc., provides state-of-the-art programs and services for children and adults with Autism Spectrum Disorder (ASD) and their families. Specialized staffing is highly trained to meet the needs of individuals with ASD and includes psychologists, social workers and educational and behavior specialists. The Kelberman Center team of professionals addresses the unique needs of both the people we support and their families through various programs and services. We believe in the power of individuals, family, and community working together to maximize our collective potential. See more information under “Disability-related services.”

Bereavement Support Groups GriefShare Support Group www.griefshare.org

GriefShare provides a 13-week, Christ-centered seminar and support group for people grieving the death of someone close to them. Go to website to find a group near you. GriefShare groups meet weekly to help face these challenges and move toward rebuilding your life.

Hope For Bereaved - Onondaga/ Oswego

4500 Onondaga Blvd. Syracuse, NY 13219 Office, 315-475-9675; or helpline at 315475-4673

CNY Perinatal and Infant Bereavement Network

mail@hopeforbereaved.com www.hopeforbereaved.com

Hope For Bereaved offers counseling (by appointment), in person support groups, and a newsletter. Support groups meet from 6:30-8:30 p.m., unless otherwise indicated, and at the Hope for Bereaved site at 4500 Onondaga Blvd., unless otherwise noted. Support groups: death by drug overdose bereavement support group; young at heart widow/widowers bereavement support group; death of family member or friend bereavement support group; death of a family member or friend during the pandemic bereavement support group and others.

St. Luke Health Service

315-281-9847

Networking service provided to families who experience the loss of a baby due to miscarriage, stillbirth, ectopic pregnancy, neonatal death and medical interruption of pregnancy. There are individual meetings available, referrals, information, groups held as requested and events for bereaved families. Call for more information. Free.

Pregnancy and Loss Support Group (PALS) 315-342-4895

PALS is an independent support group which exists to encourage communication and provide support for complications during and after pregnancy, or through a loss such as miscarriage, ectopic pregnancy, stillbirth or newborn death. Due to the pandemic, the meetings are no longer being held at Oswego Hospital, but those wishing services, should call the number above to arrange for a meeting.

299 E. River Rd. Oswego, NY 13126

Meets fourth Tuesday of every month from 6:30 p.m. to 8:30 p.m.

Hospice Grief Center

990 Seventh North St. Liverpool, NY 13088 315-634-1100 315-266-1943 www.hospicecny.org/upcoming-griefcenter-events/

Cancer Services

At the Hospice Grief Center professional grief counselors provide counseling support for adults and children. This service is offered to anyone in the community who is grieving the death of a loved one. Call us at 315-634-1100 to schedule an appointment. No referral is necessary.

Oswego Chapter Bereavement Support Group

Meetings held at Grace Elm Church 340 W. First St. Oswego, NY 13126 Second Thursday of the Month 6:30 p.m. to 8:30 p.m. Contact Donna Lupien at 315-342-6326.

This group exists to provide support, encouragement and tools toward healing for clients who are going through the grieving process. It explores activities that individuals find hard to do because they did that activity with the deceased; provides an educational discussion on normal stages of loss and grief; including: talking to the “empty chair” representing the loss; identifying any activities such as eating or sleeping that are now difficult and discussing strategies to get back to normal activities. Also included are exploration of the importance of rituals in the grieving process and memory; identifying family and friends who provide unconditional support; and recognizing that enjoying life does not deny loss and grief.

American Cancer Society – Upstate New York 1 Penny Lane Latham, NY 12110 1-800-227-2345 24-hour hotline www.cancer.org

Services provided include a 24/7 information and support hotline (also available via live chat or video chat on cancer.org), transportation assistance, lodging assistance, online support groups, and online peer support. The organization offers The American Cancer Society is always looking for volunteer drivers.

Associated Medical Professionals of NY, PLLC www.ampofny.com

Associated Medical Professionals of NY, PLLC is a multi-specialty medical practice with nine offices in Cayuga, Madison, Oneida, Onondaga and Oswego counties. The practice’s focus is on the treatment of urological conditions and cancers. A team of trained urologists, radiation oncologists, and pathologists along with a well-trained staff, delivers continuity of care unlike any other organization in the area. The mission of Associated Medical Professionals is to ensure that every patient contact results in a superior experience.

Camp Good Days — CNY 356 N. Midler Ave. Syracuse, NY 13206

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315-434-9477 Syracuse@campgooddays.org www.campgooddays.org

Camp Good Days provides residential camping programs at its recreational facility, located on the shores of Keuka Lake in Branchport, New York, as well as year-round recreational and support activities, in the Rochester, Buffalo, and Syracuse areas for children with cancer and the entire family. Camp Good Days provides services for: children with cancer, children who have a parent or sibling with cancer and/or children who have lost a parent or sibling to cancer. Also offered are programs for women and men who have or have had cancer and for children touched by sickle cell anemia. All of the programs and services are free and no child with cancer is ever turned away.

Hematology/Oncology Associates of Central New York Brittonfield — Main Office 5008 Brittonfield Parkway E. Syracuse, NY 13057 315-472-7504 Community General Hospital Campus 4900 Broad Road Syracuse, NY 13215 315-472-7504 Auburn 37 West Garden St. , Suite 301 Auburn, NY 13021 315-472-7504 Wellness Center - Camillus, NY 5700 West Genesee Street Camillus, NY 13031 315-234-HOPE www.hoacny.com

The mission of Hematology-Oncology Associates of CNY (HOA) is to provide the highest level of quality care in a healing environment for the mind, body and spirit of patients dealing with cancer and blood disorders. Its goal is to offer the highest level, state-of-the-art technology and treatments, while meeting the emotional needs of patients and their families.HOA has been a private practice dedicated to caring for people with blood disorders and cancer since 1982.

CancerConnects

5008 Brittonfield Pkwy, Suite 800
PO Box 2010 E. Syracuse, NY 13057 315-634-5004 cancerconnects@gmail.com www.cancerconnects.org

CancerConnects’ Volunteer Mentor Program for patients and caregivers pairs newly-diagnosed cancer patients with

mentors who have been through a similar diagnosis, as well as through the process of treatment and recovery; and caregivers with mentors who have also been caregivers, and understand the challenges. The trained volunteers provide a broad range of insight and support (from a single phone call to lasting friendships) and help patients and caregivers take advantage of resources available to them in the Central New York community. CancerConnects provides a Complementary Therapy Program, which provides vouchers for free complementary therapies such as massage, reiki, acupuncture, reflexology, healing touch & therapeutic yoga to those in active cancer treatment. CancerConnects also offers two financial assistance programs: the St Agatha financial assistance program for breast cancer patients, and the Angel Fund financial assistance program, a smaller, community donation driven fund to assist those with all other types of cancer.

4th Angel Mentoring Program 866-520-3197 4thangel@ccf.org www.4thangel.org

Cleveland Clinic’s 4th Angel Mentoring Program is a free, national, one-to-one telephone and email based adult peer mentoring program that offers confidential outreach and support to cancer patients and their caregivers from survivors (mentors). These specially trained 4th Angel mentors serve as active listeners who empower patients and caregivers with knowledge, awareness, hope and a helping hand.

Hope for Heather Ovarian Cancer Foundation P.O. Box 2208 Liverpool, NY 13089 315-657-7879 support@hopeforheather.org www.hopeforheather.org

This nonprofit, 501c3 organization raises money for ovarian cancer research and creates awareness and education in the community. Hope for Heather operates a speaker’s bureau to help increase education on ovarian cancer, an annual 5K run / walk, Breakfast at Tiffany’s Breakfast Show and supports the Upstate Cancer Hospital with its Angel Fund for patients.

Look Good Feel Better Program Hotline: 1-800-395-LOOK (5665)

Look Good Feel Better is dedicated to improving the quality of life and self-esteem of people undergoing cancer treatment. The program offers complimentary group and virtual sessions that teach

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beauty techniques to help people with cancer to face their diagnosis with greater confidence.

Onondaga County Health Department – Cancer Services Program

John H. Mulroy Civic Center 421 Montgomery St., 9th Floor Syracuse, NY 13202 Phone 315-435-3653 www.ongov.net/health/cancerscreening. html

Men and women need to get regular health care screenings. The Cancer Services Program (CSP) can help. The CSP offers free breast, cervical, and colorectal cancer screenings and diagnostic services for those without health insurance. Screening services are provided at a variety of convenient locations throughout Onondaga County.

Oswego County Opportunities North Country Cancer Services Program 522 S. Fourth St., Suite 500 Fulton, NY 13069 315-592-0830 www.oco.org/health-services/cancerservices

North Country Cancer Services Program provides support in accessing screening and treatment for breast, cervical, or colorectal cancers. It covers the regions of Oswego, Jefferson, Lewis, and St. Lawrence Counties. Call 315-592-0830 for more information.

The Saint Agatha Foundation c/o National Philanthropic Trust
165 Township Line Road, Suite 1200
Jenkintown, Pennsylvania. 19046
888-878-7900 saintagathafoundation@nptrust.org www.saintagathafoundation.org

The Saint Agatha Foundation was founded in 2004 to provide support, comfort and care to breast cancer patients. This organization helps individuals – particularly the under-insured and uninsured – in the Central New York area by providing financial assistance to cover a range of costs for treatment and recovery.

13thirty Cancer Connect 1035 7th North St, Suite E Liverpool, NY, 13088 315-883-1862.

13thirty Cancer Connect, Inc. is a nonprofit organization established in 2001 following the death of Melissa Sengbusch who was 19 years old when she died of acute myeloid leukemia. Through peer


support programs like fitness and nutrition, expressive arts, and meaningful social interaction, 13thirty Cancer Connect is helping teens and young adults with cancer live their very best lives — today!

CBD Products Syracuse Hemporium

320 Northern Lights Plaza Syracuse, NY 13212 315-454-3322 SyracuseHemporium@gmail.com www.SyracuseHemporium.com

Syracuse Hemporium is your local CBD wellness center. Licensed by New York as a CBD retailer and certified as a CBD adviser by the CBD Training Academy. After using CBD products for my family and pets since 2015, the business was established in 2018 to provide education and guidance on the proper usage and dosing of CBD and hemp products. There are well trained consultants available to provide recommendations on the appropriate products for each customer’s needs with a large variety of CBD and hemp products available. Walkins are welcomed with a mask. All safety protocols are followed. Online ordering and curbside pickup are available. Consult with your physician before starting any CBD or cannabis products.

Children / Family Services Casey’s Place

228 Lafayette Road Syracuse, NY 13205 315-492-9990
www.elmcrest.org

Casey’s Place provides planned, short term, out-of-home respite for Central New York children and youth up to age 21 who have developmental disabilities and/or severe medical conditions. Programs include weekend and summer certified overnight respite, day programs (afterschool, school breaks, summer program), and a Friday evening teen respite/recreation program.

Catholic Charities

Auburn 134 E. Genesee St. Auburn, NY 13021 315-253-2222 ccfl@dor.org www.catholiccharitiesfl.org

Help people in need, especially children and families at risk, and to advocate for social justice, in fulfillment of Catholic Charities of the Diocese of Rochester’s mission to build a just and compassionate society rooted in the dignity of all people. Onondaga County 1654 W. Onondaga St.

Syracuse, NY 13204 315-424-1800 www.ccoc.us

At the agency, neighborhood and home-based levels, Catholic Charities offers more than 25 programs and services including shelters and housing services for homeless women, children and men, preschool programs, after-school programs, infant care and parenting education, expectant parent counseling and case management, mental health services, case management and personal care services for elderly at home, emergency assistance for people in crisis, nutrition services for children and refugee resettlement. Oswego County 808 W. Broadway Fulton, NY 13069 315-598-3980 www.ccoswego.com Catholic Charities is a mid-sized human service agency providing many valuable programs and services to children, families and individuals. These wide-ranging programs works with faith communities, governments, elected officials and business leaders to meet human needs and effect public policy that addresses the needs of all people.

Central New York Coalition for Young Children with Special Needs cnypreschoolcoalition.org

The CNY Coalition for Young Children with Special Needs is a collaborative group of educators, therapists, and evaluators who are committed to providing leadership and support for quality therapeutic and education services for children and their families.

Charity for Children

PO Box 204 Syracuse, NY 13206 315-436-4822 nina@charityforchildren.net www.charityforchildren.net

Charity for Children is a nonprofit organization dedicated to providing financial and educational services to needy families in Central New York, specifically, children who suffer from disabilities, diseases and disorders.

Child Care & Development Council Integrated Community Planning of Oswego County, Inc 317 West 1st St. Suite 111 Oswego, NY 13126 315-343-2344 www.icpoc.org/contact info.icpoc@gmail.com

The Child Care & Development Council

is dedicated to promoting and supporting the development of quality, affordable and accessible child care services in Oswego County. To accomplish this mission, the agency offers free services for child care providers, individuals interested in opening a child care program, and families searching for child ca

Child Care Solutions

Syracuse Office 6724 Thompson Road Syracuse, NY 13211 315-446-1220; 888-729-7290 Auburn office 63 Genesee St. Auburn, NY 13021 315-446-1220; 888-729-7290 www.childcaresolutionscny.org Child Care Solutions CNY assists families in Onondaga and Cayuga counties find high-quality and safe child care for free. They also help child care providers attain training and professional development. There is a fee for the training and professional development, however scholarships are available.

Circare

620 Erie Blvd. West Syracuse, NY 13204 315-472-7363 www.cir.care

Circare supports individuals and their families who encounter barriers to their health and wellness, both physical and behavioral, to develop the resources to live a satisfying and naturally interdependent life. The team of care managers, clinicians, vocational specialists, peer mentors, and medical professionals are trained in a multitude of evidence-based practices proven to help people attain their desired goals and to sustain recovery and build resilience. Services include: health home care management for Medicaid beneficiaries; non-Medicaid care management; home-based crisis intervention; care management; home- and community-based services; vocational services; peer services; bahavioral health clinic and assertive community treatment.

Couple and Family Therapy Center Syracuse University 601 East Genesee St. Peck Hall Syracuse, NY 13202 315-443-3023 https://falk.syr.edu/marriage-familytherapy/counseling-therapy-services/

The Couple and Family Therapy Center (CFTC) offers confidential therapy services to families, couples, and individuals who are coping with life’s challenges. Some of the issues most frequently addressed at

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the Center include resolving relationship difficulties; exploring and affirming diverse gender experiences; easing communication struggles; moving beyond family violence or substance abuse; or transforming emotional distress such as anxiety or depression, grief, and loss. The Couple and Family Therapy Center serves diverse clients from across Central New York.

Elmcrest Children’s Center

Main Campus 960 Salt Springs Road Syracuse, NY 13224 315-446-6250 Syracuse 3532 James St. Syracuse, NY 13206 315-463-9415 Binghamton 32 W. State St., Suite 210 Binghamton, NY 13905 607-296-4515 Cortland 99 Main St. Cortland, NY 13045 Family Support Program: 315-299-4211 Managed Care Program: 607-218-6257 • Mexico 3358 Main St. Mexico, NY 13114 315-963-2033 www.elmcrest.org Elmcrest Children’s Center is a multi-service treatment and education center for children with emotional, behavioral, and psychiatric disturbances, along with children with developmental disabilities and serious medical conditions. Together with their families, youngsters are served in 20 different programs ranging from early education and family support to long-term residential treatment, critical care and pediatric respite programs.

Family Counseling Service of Northern New York 531 Washington St., Suite 4124 Watertown, NY 13601 315-782-4483 info@fcsnny.org www.fcsnny.org

Offers individual, couples, families counseling, as well as domestic violence counseling.

Family Place Visitation Services 315-474-2931 Renee.Felice@USE.SalvationArmy.Org

Family Place is a collaboration between The Salvation Army, Onondaga County Department of Children and Family Services, Huntington Family Center and Catholic Charities. Visitation Services provide safe opportunities for parents to visit their children who are in foster care and/or

relative placement. Two sites are equipped to provide moderate and strict supervision of family visits. Transportation is provided for children to and from visits. Initial and ongoing assessments are performed to determine the need for educational and clinical resources. Visitation staff intervene with families as needed to address safety concerns and provide ongoing feedback. Counseling is provided for families who are identified as having serious risks that create barriers to returning the children safely to their parent’s care, and for those who need family centered clinical intervention.

Family Support Network

Huntington Family Centers 405 Gifford St., Syracuse, NY 13204 315-476-3157 www.huntingtonfamilycenters.org

This program is for pregnant mothers and parents of all ages and is voluntary and free. The Family Support Network places an emphasis on learning through a variety of approaches and provides support and home visitation on an as-needed basis to pregnant/parenting adults. The COVID-19 pandemic has impacted the services provided by the agency. Call to get updated information including program dates and times.

Functional Family Therapy 315-463 -1100 Jennifer.Whang@USE.SalvationArmy.Org

Functional Family Therapy (FFT) is an Office of Juvenile Justice and Delinquency Prevention (OJJDP) blueprint model method of therapeutic intervention. FFT is a short-term, high intensity, family therapy model that targets juvenile justice and/or child welfare concerns. FFT is a strengthbased model built on a foundation of acceptance and respect. The program is primarily home based, serving families who reside in Onondaga County. FFT offers specific and individualized interventions for the unique challenges, diverse qualities, and strengths of all families. The program is 12 to 14 sessions on average over 3 to 5 months and has a success rate of 95%. The model targets youth with emotional or behavioral problems between the ages of 11 to17 and their families. Families can be identified and referred by the juvenile justice system, child welfare system, school system, and mental health system. Referrals for the FFT program are made by the Onondaga County ACCESS Team. To contact ACCESS for a referral or questions about the FFT program please call, 315463-1100.

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Head Start of Oswego County

OCO Education Services 239 Oneida St. Fulton NY 13069 315-598-4717 or 315-598-4711(to apply)
 children@oco.org www.oco.org/education-services/headstart-upk

Provided at no cost to families, Head Start is a preschool program with the goal of promoting kindergarten readiness through a variety of learning materials and developmentally appropriate opportunities that assist children in developing academically, socially and emotionally. Family involvement is strongly encouraged. A program of Oswego County Opportunities, Head Start Pre-K has seven centers located throughout Oswego County and enrolls children from all nine county school districts with locations in Fulton, Oswego, Phoenix, West Monroe and Williamstown.

H.O.M.E., Inc.

831 James St. Syracuse, NY 13202 315-472-5110 agency@homeincny.org www.homeincny.org

H.O.M.E. Inc. helps people with developmental disabilities and their families find the services and entitlements they need to lead full lives and function as active participants in their communities., Residential Habitation program provides housing and living skills to disabled people in their own home. Also offers after-school and blended programs. Serves Syracuse, Onondaga, Oswego, Cortland and Cayuga counties.

Huntington Family Centers

405 Gifford St. Syracuse, NY 13204 315-476-3157 www.huntingtonfamilycenters.org

Huntington Family Centers, Inc. offers programming designed to strengthen individuals and families in a safe, caring environment, carrying on the Settlement House tradition of providing indigenous supports and services to impoverished neighborhoods for more than 100 years. The Family Development Programs include the Huntington observation and parent education; young parents; family support network; and focus on families. Its youth development programs provide children opportunities to communicate, learn and have positive experiences so that they can grow and develop to their fullest potential. The COVID-19 pandemic has impacted its services. The COVID-19 pandemic has impacted the services provided by the agency. Call to get updated information including program dates and times.


It’s About Childhood and Family, Inc. 2610 S. Salina St., Suite 3 Syracuse NY 13205 315-443-8628 info@iacaf.org or mgilbert@iacaf.org www.iacaf.org

It’s About Childhood & Family is a not-for-profit clinical and resource center whose goal is to empower families to develop independence in handling life’s struggles by utilizing a collaborative and trauma-informed framework which is not reliant upon a label or diagnosis.

Mid-State Early Childhood Family and Community Engagement Center (FACE Center)
 Syracuse University 374 Huntington Hall
 Syracuse, New York 13244 315-443-4352 ecfacecenter@syr.edu https://disabilityinclusioncenter.syr.edu/ midstate-partnership/?redirect

The Mid-State EC FACE Center offers a continuum of support to families and preschool professionals that is responsive and encompasses understanding of the special education process and meaningful family involvement throughout the education system. Through training and technical assistance at no cost, the EC FACE Center promotes capacity building through an intensive team approach that includes families of young children with disabilities and communities as valued partners. Meaningful family engagement and understanding of available early childhood service delivery options within the education system is the cornerstone of the work of the EC-FACE Center.

Oswego Industries Family Support Services 7 Morrill Place Fulton, NY 13069 315-598-3108 tfamilo@oswegoind.org www.oswegoindustriesinc.org/programs/ family-support-services/

The Family Support Services are designed to provide a single resource for families of children with disabilities to turn to. Services include assistance in obtaining eligibility for OPWDD funding, advocacy within the education system, guardianship and planning assistance, respite care, and a family reimbursement program that enables families to receive funding for sensory items, adaptive equipment, and other eligible supports.

Peace, Inc

217 S. Salina St., Second Floor Syracuse, NY 13202 
315-470-3300 info@peace-caa.org www.peace-caa.org County East Family Resource Center 722 W. Manlius St. East Syracuse, NY 13057 315-437-7071 CountyEastFRC@peace-caa.org County South Family Resource Center 12 Clinton St. Tully, NY 13159 315-696-8203 CountySouthFRC@peace-caa.org County West Family Resource Center 93 Syracuse St., #700 Baldwinsville, NY 13027 315-638-1051 CountyWestFRC@peace-caa.org Viola G. Chisholm Eastside Family Resource Center 202 S. Beech St. Syracuse, NY 13210 315-470-3325 EaststideFRC@peace-caa.org Emma L. Johnston Southside FRC Family Resource Center 136 Dr. Martin Luther King West Syracuse, NY 13205 315-470-3342 SouthsideFRC@peace-caa.org Westside Family Resource Center 200 Wyoming St. Syracuse, NY 13204 315-470-3352 WestsideFRC@peace-caa.org PEACE, Inc. is a nonprofit community-based organization with the mission of helping people in the community realize their potential for becoming self-sufficient by providing families programming and training to move from poverty to self-sufficiency. PEACE, Inc. provides a continuum of services for the entire family from infants to the elderly, including Family Resource Centers, food pantries, energy and housing services, and transportation services. The majority of individuals PEACE, Inc. serves have incomes placing them at or below the Federal Poverty Guidelines.

Prevention Network – Parenting Programs 906 Spencer St. Syracuse, NY 13204 315-471-1359 www.preventionnetworkcny.org

Prevention Network offers a variety of parenting programs (i.e. Parenting Wisely, Guiding Good Choices, Strengthening Families) that support parents in helping their children navigate today’s toxic culture. They also offer family support navigators for families seeking to overcome addiction. Free.

Purpose Farm

1454 W. Genesee Road Baldwinsville NY 13027 info@puposefarm.org www.purposefarm.org

Purpose Farm pairs youth ages 6 to 18 in life crisis with farm, exotic and domestic animals that have been rescued from similar circumstances. Through contact of our animal mentors & human mentors, the youth gain a purpose, experience genuine love, hope is restored while building confidence and gaining empathy towards humans and animals. All services are free of charge. Visitation by appointment only. There is also an online application on their website.

Skill Building Program

Salvation Army 315-579-3651 Breyanna.Locke@USE.SalvationArmy.Org

Salvation Army’s skill building services are for youth ages 0-21 designed to help youth build personal competence and independent living skills to achieve success at home, school, and in the community. Activities are hands-on in community-based settings that are most natural to each the youth. Youth receive one-on-one support from their skill builder weekly until goals are achieved. Individualized services plans are developed for each youth based on their unique needs and goals. Eligibility requirements for youth are Medicaid insurance coverage and a mental or behavioral health diagnosis.

Syracuse Community Health Center 819 S. Salina St. Syracuse, NY 13202 315-476-7921 www.schcny.com

Syracuse Community Health Center (SCHC) staff make up a comprehensive professional resource enabling Syracuse Community Health Center to offer a wide range of primary and urgent medical, dental and behavioral health services to those in the greater Syracuse community who might otherwise be excluded from the health care system. SCHC provides health care for all persons, regardless of financial status. A sliding fee plan is available for eligible individuals, based on family size and income, assuring health care services for all.

Syracuse Jewish Family Services Hodes Way 4101 E. Genesee St. Syracuse, NY 13214 315-446-9111, ext. 234 info@sjfs.org www.sjfs.org

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Syracuse Jewish Family Service helps individuals and families in the Jewish and general communities maximize their self -determination, realize their potential and live with dignity. Under the Menorah Park umbrella, the SJFS team of caring professionals provides human services that include counseling and mental health services (Medicare, private insurance and sliding fee scale), Solutions Geriatric Care Management, Kosher Meals on Wheels, advocacy, volunteer opportunities, outreach and educational programming.

Syracuse Model Neighborhood Facility, Inc. 401 South Ave. Syracuse, NY 13204 315-474-6823 info@swccsyr.org smnfswcc.org

SNBF’s Mainstream provides respite services to youth and young adults with developmental challenges through participation in various social, recreational and personal development activities. It offers a health services initiative, which connects with young women having babies and distributes diapers to those in need; a food pantry; its Family 1st program seeks to reduce negative behavior in youth aged 10-19 through work with them and their families to identify and eliminate contributing factors to negative behavior. Its Office of Community Initiatives works with the Syracuse City School District dealing with teens with behavioral issues; its employment project assists job seekers with writing resumes, presenting themselves in interviews and helping them get a job; and its SNUG Program (Syracuse Cure Violence) is designed to gun violence among Syracuse youth, ages 13 to 22, in the south and southwest neighborhoods of Syracuse.

Youth & Teen Afterschool

Huntington Family Centers 405 Gifford St., Syracuse 315-476-3157 www.huntingtonfamilycenters.org

The COVID-19 pandemic has impacted their services. Please call offices or visit the website to get updated information. Its Pre-school; Youth Services; Family Support Network and Work Force Development are temporarily closed. Youth Program: Offers children 5 to 12 years of age residing on the Westside of Syracuse to come to Huntington for its year-round, safe, structured, and supportive atmosphere away from the perils of the street. During the school year, group programs are offered Monday through Friday from 3-5:30 p.m. Huntington also offers a day camp experience during July

and August, Monday through Friday from 9 a.m. to 4 p.m. Teen Program: Provides a positive youth development experience Tuesday through Thursday 5:30 p.m. to 8 p.m. Youth 13-19 years old residing on the Westside of Syracuse are eligible. Participation in these programs are by registration or referral. Funded by a grant from the Syracuse/Onondaga County Youth Bureau and the New York State Office of Children and Family Services.

Salvation Army Domestic Violence Services 315-565-7369

The Domestic Violence Services programs have offered non-residential services in Onondaga County for over 30 years. These services aid individuals who have been victims of domestic violence and aim to reduce the potential for further conflict or instances of domestic violence. Services offered include: SAVES Visitation Program, offering clinically supervised visitation and exchange services for children to spend time with the non-custodial parent; clinical services, providing individualized counseling for adults, adolescence and children who have experienced domestic violence and needs additional support; and group counseling, providing education and counseling in a group setting around different aspects of domestic violence and safety planning.

Salvation Army Preventive Services Program

315-479-1173 Gena.Williams@USE.SalvationArmy.Org

The Preventive Services Program is a partnership between The Salvation Army and the Onondaga County Department of Children and Family Services. The program provides high-quality home-based case management services to families with children experiencing challenges that may lead to safety risks. The Protective factors from the evidence-based strengthening families model are used to guide case planning, case coordination and counseling services. The primary goal of the Preventive Services Program is to keep children safely at home and therefore to keep families together for children to be the most successful. All goals are created in collaboration with clients in order to propel families toward growth.

Disability-Related Services Advocates Incorporated

290 Elwood Davis Road, Suite 101 Liverpool, NY 13088 315-469-9931 info@advocatesincorporated.org

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www.advocatesincorporated.org

Advocates is the leading provider of person-centered, self-directed services in Central New York. It assists children and adults with intellectual and developmental disabilities so that they can fully participate in their homes, schools, and communities in a meaningful way. Advocates supports people with disabilities and their families with 1:1 mentors/support staff, self-directed community habilitation, and self-directed residential supports. Advocates also provides family training, family reimbursement for respite, Service Access, Medical Advocacy and Family Recreation.

Arc of Onondaga County 600 S. Wilbur Ave. Syracuse, NY 13204 315-476-7441 www.arcon.org

Arc of Onondaga assists individuals with developmental disabilities achieve their fullest potential and believes that all people with developmental disabilities will be respected, contributing citizens who will achieve their fullest potential for independence and inclusion in the community. Programs and services include community residential, day habilitation, recreational, respite reimbursement, vocational opportunities through Monarch, and clinical services through Horizons Clinic.

The Arc of Oswego County 7 Morrill Place Fulton, NY 13069 315-598-3108 www.arcofoswegocounty.org

The Arc of Oswego County is a private, not-for-profit organization for individuals with intellectual and other developmental disabilities that has been providing services since 1953. Person-centered services for adults include Senior Day Habilitation, Community Habilitation, and both Recreational and site-based respite.

Aurora of CNY

518 James St., Suite 100 Syracuse, NY 13203 422-7263; 422-9746 (TTY/TDD) auroracny@auroraofcny.org www.auroraofcny.org

This organization provides people with hearing or vision impairment and their families with support and advocacy services. These services are available to people of all ages and covers Cayuga, Onondaga and Oswego counties.

Brain Injury Association of NYS 4 Pine West Plaza, Suite 402 Albany, NY 12205 518-459-7911


Family Helpline: 1-800-446-6443 info@bianys.org www.bianys.org

This organization offers FACT centers throughout NYS. The CNY program is for people who sustain a brain injury before age 22 and their families. Services include educational plans, troubleshooting and other support.

Central New York Developmental Disabilities Regional Office (CNYDDRO) Syracuse Administrative Office 
 187 Northern Concourse North Syracuse, NY 13212
 315-473-5050

Central New York Developmental Disabilities Services Office (DDSO) is an agency of the New York State Office of People with Developmental Disabilities (OPDD). It provides individualized services for people with developmental disabilities and their families in Oneida, Herkimer, Madison, Lewis, Onondaga, Oswego, Cortland and Cayuga counties. Central New York DDSO works in partnership with families, voluntary agencies, and local governments to design, develop, and deliver programs and services that meet the needs of each individual and his or her family.

CNY Autism Society of America 4465 E. Genesee St. Dewitt, NY 13214 315-447-4466 cnyasa@yahoo.com www.cnyasa.org

The CNY ASA is committed to assisting families affected by autism, reaching out to the community to promote awareness, disseminate information and provide educational and recreational programming. The CNY ASA seeks to combine efforts with complementary organizations to positively impact the lives of individuals living with an autism spectrum disorder and their loved ones.

CNY Services

518 James St., Suite 240/280 Syracuse, NY 13203 315-478-2453 www.cnyservices.org

Central New York Services, Inc. (CNYS) is a private, not-for-profit Behavioral Health Organization dedicated to improving the quality of life for individuals and families affected by mental illness and substance abuse. Through partnerships with other private and government agencies, CNYS offers professional counseling, residential services and day-to-day support to individuals and families in Onondaga, Oneida, and Madison counties.

Community Options, Inc. 216 W. Manlius St. East Syracuse, NY 13057 315-431-9859 Jodi.Burkinshaw@comop.org www.comop.org

Community Options, Inc., a nationally-based nonprofit 501(c) (3) organization, offering those who have disabilities residential and day rehabilitation, group homes, health care, employment services and independent living options. Community Options develops residential and employment supports for people with mild to severe disabilities, utilizing technology and training.

David’s Refuge

8195 Cazenovia Road
Manlius, NY 13104 315-682-4204 www.davidsrefuge.org

David’s Refuge offers respite, resources and support to parents of children with special needs or a life-threatening medical conditions. The year-round programming includes education, connection and community to ensure parents are reminded of the importance of self-care and that they are not alone. Services are offered free of charge to eligible parents. Anyone interested should go to the website and complete the online application.

Access CNY

1603 Court St. Syracuse, NY 13208 315-455-7591 info@accesscny.org www.accesscny.org

Epilepsy-Pralid, Inc.

6493 Ridings Road, Suite 115 Syracuse, NY 13203 315-477-9777 info@epiny.org www.epiny.org

5885 E. Circle Drive, Suite 250 Cicero, New York 13039
(Inside Drivers Village, Green Entrance, Second Floor) 315-288-PLAY (7529)
syracuse@ gigisplayhouse.org https://gigisplayhouse.org/syracuse

GiGi’s Playhouse is a one-of-a-kind achievement center for individuals with Down syndrome, their families and the community. GiGi’s Playhouse offers more than 25 therapeutic and educational programs that advance literacy, math skills, motor skills and more; all of which are free of charge. Programs are created by professional therapists and teachers who generously donate their time and expertise. All programs are based on best practices for Down syndrome learning styles and customized to ensure individual success. GiGi’s Playhouse serves infants through adults. Headquartered in Hoffman Estates, Ill., GiGi’s Playhouse currently has 50 throughout the United States and Mexico. Nettleton Commons
 313 East Willow St.
Suite 204
 Syracuse, NY 13203
 Fax: 315-431-0606
info@launchcny.org

This organization aims to enhance the quality of life for children and adults with learning disabilities and ADHD by providing advocacy, programs and educational resources.

Leukemia and Lymphoma Society – Western and CNY Chapter

Epilepsy-Pralid, Inc. (EPI) is committed to fulfilling the original purpose and intent of both legacy organizations by providing high-quality, tailored services to individuals and caregivers affected by brain injury, epilepsy, all developmental disabilities and other neurological conditions.

1820 Lemoyne Ave. Syracuse, NY 13208 315-478-1462 www.contactefr.org

GiGi’s Playhouse

LAUNCH CNY

AccessCNY supports people with developmental disabilities, acquired brain injuries (ABI) and mental health issues offering an array of person-centered supports to individuals of all ages and abilities.

Exceptional Family Resources

EFR partners with individuals with developmental disabilities and their families, providing services, information, advocacy and other supports to enhance lives and foster community acceptance. Services include recreation programs and manuals, individualized services, community habilitation, service coordination, advocacy, resource manual, family education and training, senior caregivers’ program, Parent to Parent of New York and supported employment.

4043 Maple Road, Ste. 105 Amherst, NY 14226 716-834-2578 www.lls.org/wcny

The organization offers support services to individuals with leukemia, lymphoma, myeloma and their families. It also lists as its services: copay assistance to eligible patients with certain blood cancer diagnoses to help with insurance copayments and insurance premiums; free education programs and materials; peer support for patients undergoing treatment; family support groups; fundraising; and public

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awareness and education in public schools

Lupus Alliance of Upstate New York 438 Main St., Suite 203 Buffalo, NY 14202 1-800-300-4198 info@lupusupstateny.org www.lupusupstateny.org

The Lupus Alliance of Upstate New York improves the quality of life of lupus warriors, loved ones and caregivers through free fully accessible programs. LAUNY educates, supports and empowers those affected by lupus and related autoimmune diseases to live their best lives. The organization is committed to raising awareness and increasing understanding about lupus, as well as participating in and supporting lupus research.

Liberty POST

www.liberty-post.com 6723 Towpath Road E. Syracuse, NY 13057 315-425-1004

The Liberty POST FUTURES Program can provide diagnoses for complex developmental disabilities including autism spectrum disorder, ADHD, sensory issues, motor planning, language processing, and more. Our child-directed play therapies and care coordination focus on the strengths of your child and your family. We provide services such as speech-language therapy, occupational therapy, physical therapy, special education, assistive technology, and more—depending on what your child needs to flourish.

Make-A-Wish Central New York 5005 Campuswood Drive East Syracuse, NY 13057 315-475-9474; 1-800-846-9474 www.cny.wish.org

This organization grants wishes to children who are between 2-1/2 to 18 years old with life-threatening medical conditions. Eligibility is determined by condition. Make-A-Wish®Central New York serves 15 counties, including Broome, Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Otsego, Oswego, St. Lawrence, Tioga and Tompkins.

Margaret L. Williams Developmental Evaluation Center

215 Bassett St. Syracuse, NY 13210 315-472-4404 info@developmentalevaluationcenter.com

The DEC primarily provides assessments and referral services for children birth through 6 years of age who are at

risk for or have a developmental disability. The DEC has a special focus on children with autism spectrum disorders through diagnosis, consulting and therapy services. Referrals are accepted through parents, professionals and agencies. The DEC staff consists of physicians, psychologists, early childhood and special education specialists, speech/language pathologists, occupational and physical. An interdisciplinary approach is used with a team of appropriate professionals to meet individual children’s needs.

Multiple Sclerosis Resources of CNY P.O. Box 237 6743 Kinne St. East Syracuse, NY 13057 315-438-4790; 1-800-975-2404 msrofcny@msrofcny.org www.msrofcny.org

Founded in 1988, this organization provides local services to individuals with MS in CNY, Upstate and the Southern Tier to help meet their daily needs. Services include: transportation, loan of durable medical equipment, educational programs, referrals, a lending library, scholarship grants for aqua therapy, local support groups, and a newsletter, The “MS Chronicles,” published six times a year.

NYS Justice Center for the Protection of People with Special Needs 161 Delaware Avenue Delmar, New York 12054-1310 518-549-0200; Abuse Line 855-373-2122 www.justicecenter.ny.gov

Aims to protect the rights of people with disabilities in New York State. People with special needs shall be protected from abuse, neglect and mistreatment. This will be accomplished by assuring that the state maintains the nation’s highest standards of health, safety and dignity; and by supporting the dedicated men and women who provide services.

Next Step Program

215 Bassett St. Syracuse, NY 13210 315-472-4404 info@developmentalevaluationcenter.com www.developmentalevaluationcenter.com

Next Step is a program designed to help families begin navigating the journey of caring for their child with a developmental disability by providing important support and direction. The Next Step Program supports families in Onondaga County and the surrounding area by offering up to three home visits and/or telephone consultations to help parents as well as providing information packets

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to parents with resources, treatment approaches and local community services for Central New York.

Office of Temporary and Disability Assistance 40 North Pearl St.
Albany, NY 12243 1-800-342-3009 nyspio@otda.ny.gov www.otda.ny.gov

The Office of Temporary and Disability Assistance (OTDA) is responsible for supervising programs that provide assistance and support to eligible families and individuals. OTDA’s functions include: Providing temporary cash assistance; providing assistance in paying for food; providing heating assistance; overseeing New York State’s child support enforcement program; determining certain aspects of eligibility for Social Security Disability benefits; supervising homeless housing and services programs; and providing assistance to certain immigrant populations.

Onondaga County Health Department | Early Intervention Program

John H. Mulroy Civic Center, 9th Floor 421 Montgomery St., Syracuse, NY 13202 Phone 315-435.3230 www.ongov.net/health/EI.html

The Early Intervention Program is a family-centered program for infants and young children ages birth to three, with developmental delays or who have a diagnosed condition with a high probability of developmental delay. The program emphasizes the earliest possible identification of infants and toddlers with disabilities. Family participation is encouraged and services are provided in the natural environment for the child whenever possible. Eligibility is determined by a multi-disciplinary evaluation and services are based upon the individual child’s needs. These services may be direct or consultative and may include speech, physical and other therapies, child development groups, family counseling, and transportation. There is no direct cost to the family. Reimbursement is sought from third-party payers, but by law, cannot affect a family’s insurance lifetime cap or any deductions. To refer a child to the Early Intervention Program, call the Special Children Services Intake Coordinator at 315-435-3230.

Oswego Industries

7 Morrill Place Fulton, NY 13069 315-598-3108 info@oswegoind.org oswegoindustriesinc.org

For over 50 years, Oswego Industries


has provided services and supports for adults with disabilities while partnering with local businesses to deliver production and workforce solutions. Its mission is to be a partner in the development of comprehensive community services designed to improve the quality of life for people with disabilities. Person-centered services for adults include Pre-Vocational and Vocational Training, Supported Employment, Day Habilitation, and Community Habilitation for adults. For children with disabilities and their families, services are provided holistically through the Family Support Services program, which includes educational advocacy, respite care, and more.

Parent to Parent of New York 1-800-971-1588 www.parenttoparentnys.org

Parent to Parent of New York state offers a parent of a parent with a development disability or special health-care need the opportunity to be connected one-to-one with another parent who knows first-hand about the feelings and realities that come with having a family member with a disability or chronic illness. Through the oneto-one match the experienced support parent provides emotional support to the referral parent and assists them in finding information and resources. Serves the counties of Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga and Oswego.

Person to Person – Citizen Advocacy Office Onondaga County 7000 E. Genesee St., D Building Fayetteville, NY 13066 315-445-7903 www.ppcadvocacy.org

Unpaid volunteers work as advocates for developmentally disabled individuals at risk of social isolation. Person to Person finds people who will share a visit to the mall, an ice cream, a walk around town, an hour or two of caring. This advocate is supported by the Citizen Advocacy office to see the individuals’ needs are met.

Self-Direct Inc.

7758 Maple Road Baldwinsville, NY 13027 315-635-5374; 1-877-540-1977 www.selfdirectinc.com

Self-Direct, Inc. is licensed home care agency located in Baldwinsville and Utica, NY, providing home health care services since 2003, serving nine counties. We also provide consumer directed services, medical alert services, and a social adult day program. We provide services under the NYS DOH traumatic brain injury waiver, nursing home transition and diversion

waiver, and contract with NYS managed long-term care programs, private insurance companies, and private pay clients.

signs, shower chairs, and other specialized types of medical equipment. To find out if they have a specific item you need, please call.

Disabled – Accessibility Modification

Project Adapt (at AccessCNY)

ARISE Advocacy and Accessibility Programs Onondaga County 635 James St. Syracuse, NY 13203 315-472-3171 Oswego County Creekside Plaza 293 State Route 104 Oswego, NY 13126 315-342-4088 
www.ariseinc.org

On-site evaluations and recommendations addressing accessibility issues in residential, community and business facilities. Programs includes: accessibility resource center, ada accessibility evaluations, advocacy groups, home modifications program, medical equipment loan closet, ramp construction assistance, systems advocacy.

Central New York Developmental Disabilities Regional Office (CNYDDRO) 187 Northern Concourse North Syracuse, 13212 315-473-6978 www.opwdd.ny.gov

1603 Court St. Syracuse, 13208 315-455-7591 info@accesscny.org www.accesscny.org

Project Adapt, an Assistive Technology (AT) program offers assistance with many types of technology including adaptive toys. Adaptive toys for disabled children are very expensive, often five times as much as a typical toy. Families can borrow adaptive toys for free. Augmentative communication devices, seating and positioning equipment, and environmental modifications are also available. Training and support services are available to ensure the best use of technology for greatest independence at home, in school, at work and in the community. Project Adapt also provides people with an opportunity to try out equipment before reaching a final decision on the best match.

Disabilities – Recreation Advanced Strategy Adventures

Lloyd Weigel, President/Co-founder 7703 Kirkville Rd. Kirkville NY 13082 315-656-9050 Willi2117643@gmail.com www.advancedstrategiesadventures.org

Provides technology evaluations and information on adaptive equipment and possible funding sources.

Advanced Strategy Adventures is a 501(c) (3) nonprofit with the goal of giving everyone, regardless of their physical abilities, the chance to enjoy the outdoors. The group provides physically challenged, elderly and youth, the opportunity to fish or hunt on free guided trips with transportation and necessary gear provided if needed at no costs to the participants.

Medical Equipment Loan Closet through ARISE

Onondaga County 635 James St
Syracuse, New York 13203 Accessibility Program Coordinator 315-472-3171 syracuseadvocacydepartment@ariseinc. org Oswego County 315-342-4088 oswegoadvocacy@ariseinc.org Cayuga/Seneca County 315-255-3447 advocacyteam@ariseinc.org Madison County 315-363-4672 advocacyteam@ariseinc.org

Arise and Ski

635 James St. Syracuse, NY 13203 315-473-3171 ski@ariseinc.org www.ariseinc.org/recreation-art/arise-ski

The Medical Equipment Loan Closet is a free resource through ARISE for the Central New York community that provides adaptive equipment for loan during temporary times of need. The closet has a variety of walkers, crutches, canes, wheelchairs, shower and tub benches of different de-

ARISE & Ski uses individualized instruction and adaptive ski equipment to help skiers of all levels and abilities hit the slopes each year. Each year, ARISE & Ski gives lessons to individuals with various disabilities including: spinal cord injuries, spina bifida, muscular dystrophy, all developmental disabilities, traumatic brain injuries, cerebral palsy, Down syndrome, autism, Lowe syndrome, behavioral disorders, vision impairments, and many

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others. People of all ages, all abilities, and all skiing levels are welcome. Lessons are offered every Saturday and Sunday for six weeks starting in early January. Students can register for a lesson in the morning or afternoon. All lessons are free and held at Toggenburg Mountain Winter Sports Center in Fabius.

ARISE at the Farm

1972 New Boston Road Chittenango, NY 13037 315-687-6727 www.ariseinc.org

ARISE at the Farm is an accessible, inclusive recreation center. Focused on the needs and interests of individuals with disabilities, the Farm is open throughout the year and offers recreational activities from therapeutic horseback riding to summer camps, and an accessible playground and fishing pond. For more information, call 315-687-6727 or email recreation@ ariseinc.org

Heritage Farm

3599 State Route 46
 Bouckville, NY 13310
 315-893-1889 www.heritagefarminc.org

Founded in 1985, Heritage Farm is a working farm designed specifically for those with intellectual and developmental disabilities. Services include group day and community habilitation, respite, recreational and after-school services, supported employment, children’s summer program, and self-advocacy. Serving individuals throughout Madison County and its surrounding areas.

Move Along, Inc.

P.O Box 83 Baldwinsville, NY 13027 315-350-1726 www.movealonginc.org

Move Along Inc. provides adapted recreational opportunities for people who live with disabilities in Central New York. By offering an array of athletic and artistic programming and opportunities for peerto-peer support, Move Along Inc. will help build and develop participants’ self-confidence and enhance their sense of selfworth, thereby enabling them to better integrate themselves fully into society and act as their own advocates.

NYS Parks, Recreation and Historic Preservation – Access Pass Access Pass State Parks Albany, NY 12238 518-474-2324 Email: accesspass@parks.ny.gov https://parks.ny.gov/admission/access-

pass/

The Access Pass permits residents of New York State with disabilities, as defined in the application available through the website, free or discounted use of state parks, historic sites, and recreational facilities operated by the New York State Office of Parks, Recreation and Historic Preservation and the New York State Department of Environmental Conservation. The pass holder may have free or discounted use of facilities operated by these offices, for which there is normally a charge. The Access Pass is not valid for amenities, including some services or locations operated by an outside concessionaire.

Special Olympics – Central New York Region 6315 Fly Road East Syracuse, NY 13057 315-314-6839 www.specialolympics-ny.org/central/

The organization provides year-round sports training and athletic competition in a variety of Olympic-style sports for all children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy, and participate in a sharing of skills and friendship with their families, Special Olympics athletes and the community.

Education and Prevention Alcohol Drug Abuse Prevention Education Program 110 Elwood Davis Road Liverpool, NY 13088 PO Box 4754 Syracuse NY 13221 315-433-2600 www.ocmboces.org

ADA-PEP is a school-based substance abuse prevention program that provides school districts with information, education and counseling services at the elementary, middle school and high school levels. It includes full and part-time counselors in school districts in Onondaga and Madison Counties. Free.

Community-Wide Drug-Free Coalition/Prevention

677 S. Salina St.
Syracuse NY 13202 315-479-1140 antidrug-commission@hotmail.com www.SyracuseDrugFree.com

A prevention program that promotes awareness of the dangers of substance abuse. It assists collaborative efforts to promote prevention in Onondaga County,

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decrease substance abuse and encourage healthy lifestyles of youth and adults in all communities throughout the county.

Mary Walker Health CenterLifestyles Center

1 Rudolph Road
Oswego, NY 13126 315-312-5648 lifestyle@oswego.edu www.oswego.edu/lifestyles-center

Provides a prevention program that promotes low-risk choices for students and reflects the attitudes, behaviors, and values of healthy lifestyles for Oswego County youth. Peer Educators are trained to facilitate on-campus and off-campus presentations that deal with alcohol and other drugs, general wellness, violence prevention, and sexual health. Other services include street outreach, resource and information library, video library, pamphlets, brochures and periodicals.

Prevention Network

906 Spencer St. Syracuse, New York 13204 315-471-1359 www.preventionnetworkcny.org

Prevention Network is a nonprofit agency that educates, trains, and provides prevention services and education pertaining to substance use, abuse, and addictions to the Central New York community. The agency assists individuals, families, schools and businesses through helpful information and training, anonymous referrals and support services to assure positive outcomes. All programming can be offered virtually to tailor to individuals’ comfort and safety for each of these sections.

End-of-Life Services Francis House

108 Michaels Ave.
Syracuse, NY 13208 315-475-5422 www.francishouseny.org

Offers a place where people with terminal illnesses can die with dignity while experiencing the unconditional love of God. Must be in last six months of life, having a level of care that can be safely managed, and is in need of a home. Caregivers are available 24 hours a day to assist residents.

Friends of Dorothy House

212 Wayne St. Syracuse NY Contact through Facebook Page

The Friends of Dorothy House is a non-affiliated HIV/AIDS focused hospice for one to two patients at a time, offered free of charge, built on the Catholic Worker model. Since October of 1992, Friends of


Dorothy House has offered home-based care and support to people with AIDS.

Friends of Oswego County Hospice 44 E. Bridge St., Suite 204B P.O. Box 102 Oswego, NY 13126 315-343-5223 www.friendsofhospice.org

The Friends of Oswego County Hospice is a not for profit agency that supports Oswego County Hospice through public awareness activities and financial assistance. Community contributions, memorial donations and foundation gifts make it possible for Hospice to provide services regardless of a patient’s ability to pay. These donations make it possible for the Friends of Hospice to help patients and their families who are experiencing financial difficulties and to provide the extra resources necessary so patients and their families can make the most of their final moments together.

Hospice of Central New York and Hospice of the Finger Lakes 990 Seventh North St. Liverpool, NY 13088 315-634-1100; 315-266-1943 info@hospicecny.org www.hospicecny.org

Hospice of Central New York and Hospice of the Finger Lakes is a community resource at the end of life, providing comprehensive comfort care to patients and families through interdisciplinary services, bereavement counseling, education and collaboration. They serve patients and their caregivers in Onondaga, Oswego, Cayuga and Madison counties.

Oswego County Hospice

70 Bunner St.
 Oswego NY 13126 315-349-8259 HealthDept@oswegocounty.com Oswegocounty.com/health/hospice.html

Offers home care for terminally ill persons in Oswego County who are no longer receiving aggressive or curative medical care. Promotes comfort and a personal sense of control on a person’s quality of life. Provides nurse visits, counseling, pastoral visits, physical, occupational and speech therapies, and home health aides. Assists patients’ families with support and services, as needed, offers bereavement counseling and provides a 24-hour nurse available for consultation.

HOTLINES

Email option through the website: www. yourlifeyourvoice.org

211CNY

211 1-844-245-1922 211cny.com

Locating basic resources such as food, shelter, employment, or health care may mean calling dozens of phone numbers, then struggling through a maze of agencies and services to make the right connections. The 211 system helps residents find resources by dialing a simple three-digit number. In July 2000, the Federal Communications Commission assigned the three-digit dialing code 2-1-1 for the exclusive purpose of providing widespread access to community information and referral services. 211 CNY brings together organizations in the community to better serve the residents of five counties: Onondaga, Oswego, Jefferson, Lewis, and St. Lawrence. 211 is a helpful starting point for areas with small fragmented rural communities that may not be as connected as bigger cities. Under a simple, easy to remember, three-digit phone number, updated information is kept under national standards, and the call or use of the database is free and available 24/7.

Adelphi New York Statewide Breast Cancer Hotline and Support Program Adelphi University School of Social Work 1 South Ave. PO Box 701 Garden City, New York 11530 1-800-877-8077; 516-877-4320 breastcancerhotline@adelphi.edu Breast-cancer.adelphi.edu

This hotline provides information, referrals and support to women who have breast cancer or anyone with concerns about breast cancer. The hotline is staffed by 100 volunteers (mostly breast cancer survivors) and social-work staff who are professionally trained and supervised.

American Cancer Society – Upstate New York 1 Penny Lane Latham, NY 12110 1-800-227-2345 – 24-hour hotline www.cancer.org

Callers can talk with experts about a concern and receive support 24/7 via the live helpline. Support is also available via live chat at cancer.org, where experts respond more than a concern talking through an issue or concern with someone can bring comfort and clarity.

Boys Town National Hotline 1-800-448-3000 Text VOICE to 20121

The Boys Town National Hotline is available 24 hours a day, 365 days a year. The Boys Town mission is to offer at-risk children and families the love, support and education to succeed. The Christian-based organization believes that every child and family have the potential to thrive, regardless of background and circumstances. Specially trained counselors, including training in preventing suicide, are available as well as translation for more than 140 languages.

Contact Hotline

Onondaga County
315-251-0600 Cayuga County
1-877-400-8740 www.contactsyracuse.org

Confidential, anonymous, free 24-hour telephone counseling, suicide prevention and crisis counseling. Online emotional support, crisis intervention and suicide prevention. Live chat is available 24/7.

Crisis Hotlines

315-342-1600; 315-342-7618; 1-877-3427618 9 Fourth Ave. Oswego, NY 13126

Through Oswego County Opportunities’ Service to Aid Families (SAF) and Homeless Services divisions. SAF is the domestic violence and rape crisis program for Oswego County and has provided crisis support, advocacy and educational services throughout Oswego County for more than 30 years. Provides crisis intervention and support for victims of domestic violence, dating violence, sexual assault, stalking or other violent crimes; people experiencing a housing crisis or difficulty meeting basic needs; people experiencing other types of crisis.

Crisis Text Line – Text TALK to 741741 suicidepreventionlifeline.org

The lifeline provides 24/7 free and confidential support for people in distress. It also provides prevention and crisis resources for anyone and best practices for professionals.

NYS Domestic Violence Hotline 1-800-942-6906 (Multi-languages available) 711 for deaf/hard of hearing www.nyscadv.org/find-help/

Callers receive information and referrals to shelters, safe homes, counseling, support groups from the battered and formerly battered, legal assistance, referral to child abuse hotlines, elder abuse services

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and local social services departments.

National Domestic Violence Hotline

1-800-799-7233 TTY: 1-800-787-3324 
Chat at www. thehotline.org

Responding to calls 24/7, 365 days a year, The Hotline provides confidential, one-on-one support to each caller, offering crisis intervention, safety planning, options for next steps and direct connection to sources for immediate safety for women, men, children and families affected by domestic violence. Its database has more than 5,000 agencies and resources in communities all across the country. The Hotline offers bilingual advocates and a language line with translations in 170+ different languages.

The National Deaf Domestic Hotline

Video phone: 855-812-1001 Chat at www.thedeafhotline.org Email: nationaldeafhotline@adwas.org

The Deaf Hotline has advocates available 24/7 for crisis intervention, education, information and referrals for Deaf, DeafBlind, DeafDisabled callers on video phone in American Sign Language, via chat and over email.

National Runaway Safeline

3141 B N. Lincoln Ave. Chicago, IL 60657 1-800-RUNAWAY (1-800-786-2929) Email: www.1800runaway.org/crisisonline-services/ www.1800runaway.org

NRS makes connections to help and hope through its hotline, online and prevention services. The 1-800-RUNAWAY hotline and 1800RUNAWAY.org online crisis services are available 24-hours a day, 7 days a week and 365 days a year throughout the United States and its territories, including Puerto Rico, the U.S. Virgin Islands, and Guam. The organization serves as the federally designated national communication system for runaway and homeless youth.

National Suicide Prevention Lifeline 1-800-273-TALK (8255)

NYS Justice Center for the Protection of People with Special Needs Hotline 1-855-373-2122 711, 1-855-373-2122 (TTY)

dent reporting system that receives and tracks allegations of abuse and neglect 24 hours a day, seven days a week. Reports are made by service providers and others who are mandated reporters as well as by any individual who witnesses or suspects the abuse or neglect of a person with special needs.

New York State HIV/AIDS Counseling Hotline

1-800-541-2437 1-800-369-2437 (TDD) – this is not listed on their website 1-800-233-7432 (Spanish language hotline) www.nyaidsline.org

The New York State HIV/STI/HCV hotline provides HIV, STI, and Hepatitis C education, risk-reduction, information and referrals. The hotline services are available free to the general public.

Onondaga County Department of Children and Family Services 421 Montgomery St. Syracuse, NY 13202 www.ongov.net/cfs/childwelfare.html Child Protective Services (CPS): 315-4352884 Child Abuse Report Hotline for general public: 315-422-9701; 1-800-342-3720

State Child Abuse and Maltreatment Register Capital View Office Park 52 Washington St. Rensselaer, New York 12144-2796 518-473-7793 1-800-342-3720; 1-800-638-5163 (TDD/ TTY) 1-800-342-3720 (video relay system) www.ocfs.ny.gov/main/cps

Provides 24-hour-a-day services for the purpose of reporting cases of suspected child abuse anywhere in the state.

TeleCare

315-251-1400 x115 www.ContactSyracuse.org/TeleCare

TeleCare is a free telephone-based service that offers a regular connection and supports caregiving and services already in place. Our trained staff and volunteers provide daily telephone calls to community members, including seniors and people with disabilities. Many residents who live alone face the danger that a fall, stroke or sudden illness could leave them incapacitated and unable to seek immediate help. One of the most effective means of reducing isolation, victimization, and health concerns is daily contact through a telephone reassurance call.

The Justice Center operates a centralized, statewide toll-free hotline and inci-

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Upstate New York Poison Center 750 E. Adams St. Syracuse, NY 13210 Hotline: 1-800-222-1222 Office: 315-464-7078 www.upstate.edu/poison

This agency is responsible for 54 counties in Upstate New York. It provides telephone management when poisoning occurs and supplies information regarding poisoning inquiries. It is also involved with educating the general population and health care professionals through outreach and also acts as a resource and referral service.

Vera House

723 James St. Syracuse, NY 13203 315-468-3260 (24-hour Crisis and Support); 315-484-7263,(TTY during business hours) www.verahouse.org

Vera House is a comprehensive domestic and sexual violence service agency providing shelter, advocacy, and counseling services for individuals and families, education and prevention programs and community coordination. Chat services available on the website 8:30 a.m. to 11:30 p.m. seven days a week

Housing / Homeowner Assistance A Tiny Home For Good

P.O. Box 69 Syracuse, NY 13205 ATinyHomeforGood.org/contact www.ATinyHomeforGood.org alunetta@atinyhomeforgood.org

A Tiny Home for Good Inc. is a nonprofit in the Syracuse community that builds and manages tiny homes on vacant city lots. The homes are 300 square feet and are equipped with all the amenities of a regular home. Each home is rented to one individual who has faced homelessness. Rent is determined on a sliding scale dependent on the resident’s income. Each resident is connected with a professional care manager through a partnership with several care management organizations in the Syracuse area.

Home HeadQuarters 538 Erie Blvd., Suite 100 Syracuse, NY 13204
 Phone 315-474-1939 
 info@homehq.org www.homehq.org

Home HeadQuarters is a nonprofit neighborhood and housing development organization and certified Community Development Financial institution that addresses underserved people in the


regional housing market through lending, education, and development. The organization is recognized nationally for its innovative loan products for homebuyers and local investors that are unable to borrow from traditional lenders.

The Home Energy Assistance Program (HEAP)

Onondaga County Department of Social Services – Energy Assistance Unit John H. Mulroy Civic Center 421 Montgomery St., 2nd Floor Syracuse, NY 13202 315-435-2700 Prompt #1

HEAP is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of three components – regular heap, emergency heap and heating equipment repair and replacement.

Onondaga County Health Department – Lead Poisoning Prevention Program John H. Mulroy Civic Center 421 Montgomery St., 12th floor Syracuse, NY 13202 Phone 315-435-3271 LeadFreeKids@ongov.net ongov.net/health/lead

The Onondaga County Lead Poisoning Prevention Program works to protect children from lead poisoning by: identifying and inspecting high-risk housing; referring eligible homeowners to available financial resources for home repair; through community education and outreach; coordinating testing services between families and their health care providers; and providing case management services for children identified with elevated blood lead test results.

Onondaga County Health Department – Residential Environmental Health

4170 Route 31, Clay NY 13041 Phone 315-435-1649 www.ongov.net/health/env/sanitation. html

The Residential Environmental Health program conducts health and safety inspections at mobile home parks and child care centers and investigates complaints regarding public health nuisances and hazards. A list of specific types of residential complaints that the program can assist with can be found at www.ongov.net/ health/env/sanitation.html

Onondaga County Health Department – Radon Program 4170 Route 31, Clay NY 13041

Phone 315-435-1649 www.ongov.net/health/env/radon.html The Radon Program provides information and guidance on radon testing and mitigation. Radon test kits are available on a limited basis.

Onondaga County Health Department – Healthy Neighborhood Program

John H. Mulroy Civic Center 421 Montgomery St., 12th Floor Syracuse, NY 13202 www.ongov.net/health/env/healthyneighborhoods.html

The Healthy Neighborhood program is a New York State Department of Health grant-supported program. The program provides in-home assessments and interventions for asthma, tobacco, indoor air, lead, fire safety, and other environmental home hazards in targeted high-risk census tracts in the City of Syracuse. Please visit the website to sign up for a home visit or email us at healthyneighborhood@ongov. net.

Operation Northern Comfort info@operationnc.org www.operationnc.org

Operation Northern Comfort is a nonprofit, volunteer group from Central New York committed to serving the surrounding communities by providing, labor, donations and support in any time of need. The organization serves its neighbors by doing anything from delivering furniture, painting a room to organizing a fundraiser. The volunteers at Operation Northern Comfort will do whatever they can to help.

Peace Inc. Dept. of Energy & Housing Services 811 E. Washington St. Syracuse, NY 13202 315-470-3315 energy@peace-caa.org www.peace-caa.org

Energy & Housing works to help reduce utility bills for families by making households more energy efficient. This program offers a grant to provide energy conservation measures for income-eligible homeowners and renters. Its New York State Energy $mart Programs include: the Weatherization Assistance Program; EmPower New York; and the Multi-Family Performance Program.

Syracuse Habitat for Humanity 308 Otisco St. Syracuse, NY 13204 315-422-2230 shfh@syracusehabitat.org www.syracusehabitat.org

Syracuse Habitat for Humanity is an affiliate of Habitat for Humanity International, a nonprofit ecumenical agency, whose mission is to eliminate substandard housing in the world by working with God and people everywhere. Syracuse Habitat for Humanity has built or renovated 70 homes since 1986 through all-volunteer donations of money, labor and materials. Homes are sold to partner families at no profit and are financed for a low interest rate and a 30-year term. Homeowners must volunteer 300 hours of labor and put down a $1,000 down payment on the house.

Housing/Shelters Arbor House – Chemical Dependency B&H Services

53 Hall Road Hannibal, NY 13074 315-564-5506 www.oco.org/home-for-dd-adults/arborhouse

This facility is designed for adults recovering from any form of substance abuse. The facility provides a structured, homelike setting for up to 16 persons making the transition into abstinent living and provides trained assistance from resident staff. Barnabas Shelter Syracuse, NY 13202 315-475-9744 ext. 102 www.sasyr.org

A program of the Salvation Army, Barnabas House is a co-ed group facility offering short-term transitional housing for up to six older homeless young adults, aged 18 to 24. Participants typically receive shelter services for up to 2-4 weeks, often times enabling them to become enrolled in our long-term transitional housing apartments or our rapid rehousing rental assistance program. There is no cost associated with Barnabas Shelter, however, you must telephone in advance to ensure space is available.

Barnabas Apartments 1941 S. Salina St. Syracuse, NY 13205 315-475-9744 www.sasyr.org

A program of the Salvation Army, Barnabas Apartments provide opportunities for seven homeless males to experience the full reality of living in their own apartments. Due to the severity and longevity of their homelessness, the youth that live in Barnabas Apartments typically do not have the option of reuniting with family members. These particular youth often remain involved in the program for up to 18

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months, moving into the community upon discharge. There is no cost to participate in this program.

achieve optimum engagement from youth receiving services. There is no cost to participate in this program.

Booth House

Catholic Charities Men’s Shelter –

3624 Midland Ave. Syracuse, NY 13205 1-800-660-6999; 315-417-7628 www.sasyr.org

A program of the Salvation Army, Booth House is a shelter and counseling service for runaway and homeless youth, ages 13 to 17 (those younger than 13 will be determined on a case-by-case basis). During times of crisis, youth are able to access shelter services for up to 60 days. Services may be initiated by contacting the 24-hour hotline, 1-800-660-6999. In addition, Booth House offers a variety of crisis services including family mediation, case management, home schooling, living skills and recreational activities. The principles of youth development are integrated into each of the programs offered at Booth House. The voluntary aspects of the program are fully reinforced, and Booth House incorporates youth participation in program activities, as well as program decision-making. This is a best practice method designed to

1074 S. Clinton St.
Syracuse NY 13202 315-423-9137 www.ccoc.us

A multi-bed emergency evening shelter for homeless men. Casework services are available for shelter residents interested in securing permanent housing.

Catholic Charities Onondaga County 1654 W. Onondaga St. Syracuse, NY 13204 315-424-1800

Catholic Charities offers emergency assistance and shelter programs for men, women and children including supportive housing; relocation assistance for homeless or housing vulnerable individuals and families; emergency services; emergency shelter for men; emergency shelter for women.

Chadwick Residence

335 Valley Drive Syracuse, NY 13207 315-476-6554 info@chadwickresidence.org www.chadwickresidence.org

Chadwick Residence is a nonprofit organization that provides transitional housing, permanent housing, case management and independent living skills education to women and children who are HUD homesless.

Christopher Community

990 James St. Syracuse, NY 13203 315-424-1821; 1-800-662-1220 (TDD/TYY) ccinc@christopher-community.org www.christopher-community.org Due to the COVID-19 pandemic, their offices are currently closed to the public until further notice; they are available by phone or email.

Christopher Community is a nonprofit development and management company which specializes in promoting low-income housing and health facilities for seniors, families and the disabled. It is

Free and Subsidized Health Clinics Onondaga County Health Department Immunization Clinic

John H. Mulroy Civic Center 421 Montgomery St., Room 30, Basement Level Syracuse, NY 13202 Phone 315-435-2000 www.ongov.net/health/ immunizationclinic.html

Onondaga County Health Department | Tuberculosis (TB) Control

John H. Mulroy Civic Center 421 Montgomery St., Room 80 (Basement Level) Syracuse, NY 13202 Phone 315-435-3236 www.ongov.net/health/TB.html

Open by appointment only Wednesdays between 9am. and 3pm. for children with no insurance or with public insurance and for adults with no insurance only. Call 315-435-2000 to schedule an appointment.

The TB Control Program decreases the public health threat of TB through comprehensive testing, diagnosis, and treatment of active TB cases in Onondaga County. The TB clinic offers services by appointment only, please call 315-435-3236.

Family Planning Service

Federally Qualified Health Centers

Two clinic locations: 301 Slocum Ave, Syracuse, NY 13204 113 E. Taft Road, N. Syracuse, NY 13212 Phone 315-435-3295 http://ongov.net/health/familyPlanning. html

Reproductive Health Care is offered to all persons regardless of ability to pay. Cost is based on family size and income, and no one is turned away. FPS accepts most insurance and can help patients apply for insurance to cover their family planning visit (if eligible).

Cayuga County East Hill Family Medical, Inc 144 Genesee St. Auburn, NY 13021 315-253-8477 Onondaga County Syracuse Community Health Center 819 South Salina St. Syracuse, NY 13202
315 476-7921 www.schcny.com/ Oswego County

ConnextCare

ConnextCare Oswego 10 George St., Suite 200 Oswego, NY, 13126-3276 Phone: 315-342-0880

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ConnextCare Fulton 510 South Fourth St. Suite 600
 Fulton, NY 13069
 315-598-4790 ConnextCare Mexico 5856 Scenic Ave. Mexico, NY 13114
 315- 963-4133 ConnextCare Parish 10 Carlton Drive
 Parish, NY 13131
 315-625-4388 ConnextCare Phoenix 7 Bridge St.
 Phoenix, NY 13135
 315-695-4700 ConnextCare Pulaski 61 Delano St.
 Pulaski, New York 13142
 315- 298-6564 School Based Health Center @ APW Elementary
 640 County Route 22
 Parish, NY 13131 315-625-5213 School Based Health Center @ APW High School 639 County Route 22
 Parish, NY 13131 315-625-5213 School Based Health Center @ Lura Sharp Elementary
 2 Hinman Road
 Pulaski, NY 13142


staffed by professional management personnel skilled in all phases of management such as accounting, leasing, personnel, governmental reporting, building operations and the provision of social services to residents.

Kiesewetter Emergency Shelter

Crossroads Adult Home

Provides 183-bed, state-licensed emergency shelter for men and women, with access to meals, permanent housing, employment and spiritual assistance. Makes referrals for individuals with drug and alcohol issues. Case managers are available to provide assistance. Eligibility: Homeless individuals who are 18 years of age and older.

120 Gifford St. Syracuse, NY 13202 315-701-3894 www.rescuemissionalliance.org

Crossroads Adult Home is operated by the Rescue Mission on their Gifford Street campus. Crossroads is a 59-bed, congregate care Level 3, residence for men licensed by the New York State Department of Health. Staffed 24 hours a day, Crossroads provides a positive environment that encourages self-sufficiency, as well as: Assistance with administering medication, an on-site health care coordinator, case management, three meals and two snacks daily, an activities program, six lounges with cable TV, free laundry facilities, free telephones, spiritual care on a voluntary basis.

bility and independence. They also assist families who are temporarily housed by Cayuga County Department of Health and Human Services to find permanent housing and connect with other key services.

Rescue Mission 122 Dickerson St. 
 Syracuse NY 13202 315-472-6251 www.rescuemissionalliance.org

Rescue Mission, Auburn

51 Merriman St. Extension Auburn NY 13021 315-282-7195 www.rescuemissionalliance.org

The Rescue Mission’s Auburn program provides supportive housing for families who are experiencing homelessness or at risk of becoming homeless. It offers support for basic needs such as food and clothing. Case managers work with families to achieve their highest levels of sta-

Ronald McDonald House Charities of CNY 1100 E. Genesee St. Syracuse, NY 13210 315-476-1027 house@rmhcny.org www.rmhcny.org

Ronald McDonald House Charities of CNY operates the CNY Ronald McDonald House 24 hours a day, year-round to help keep families of seriously ill children that are receiving medical care at Syracuse-area hospitals close. The nonprofit is a continuum of care for the major Central New York care networks including Crouse Hospital, Upstate Golisano Children’s Hospital and St. Joseph’s Hospital Health Center, and their affiliated clinics. The House is fully accessible and provides the convenience of a comfortable room and warm bed, a home-cooked meal, and support and compassion. All guest families must receive a certified referral to stay; families are never

Free and Subsidized Health Clinics 315-298-2570 School Based Health Center @ Mexico Middle School
 16 Fravor Road
 Mexico, NY 13114 315-963-8400 ext. 4208 School Based Health Center @ Pulaski Middle-Senior High School 4624 Salina St.
 Pulaski, NY 13142 315-298-2696 Pulaski Dental 61 Delano St.
 Pulaski, NY 13142 315-298-6815 Fulton Dental 510 South Fourth St. Suite 600
 Fulton, NY 13069 315-297-4760 School Based Health Center and Dental Center @ Sandy Creek School
 124 Salisbury St.
 Sandy Creek, NY 13142 315-387-3620 School Based Center Dental @ Fairgrieve Elementary School
 716 Academy St.
 Fulton, NY 13069 315-298-6815

Federally Qualified Health Centers are community-based health care providers that receive funds from the HRSA Health Center Program to provide primary care

services in underserved areas. They must meet a stringent set of requirements, including providing care on a sliding fee scale based on ability to pay and operating under a governing board that includes patients. Federally Qualified Health Centers may be Community Health Centers, Migrant Health Centers, Health Care for the Homeless, and Health Centers for Residents of Public Housing.

Poverello Health Center 808 North Salina St. Syracuse NY 13208 315-423-7609, ext. 1

Assumption Church’s Poverello Health Center offers free medical care to people without medical insurance in the Central New York area. The center is open on Wednesdays by appointment only, due to COVID. Clients must call for an appointment in order to be seen and treated. It is staffed by volunteer physicians, nurse practitioners and nurses, as well as other specialties by referral and appointment only. Physical examinations for pre-employment and college/vocational schools are available by appointment only. The health center provides clients with Prescription Assistance through the various pharmaceutical companies. diabetic teaching, dietary counseling, social service counseling, and hypertension monitoring

are also offered. diabetic and hypertension workshops and a health management fair providing health assessment screening are held each year too.

Rahma Health Clinic

3100 S Salina St Syracuse, New York 13205 315-565-5667

The Rahma Health Clinic offers free primary care and preventative care services for acute and chronic conditions, routine diagnosis and treatment of illnesses, conditions and injuries, screening, counseling, and medication monitoring. All visits to the Rahma clinic are by appointment only and all who are uninsured are welcome to utilize the clinic.

Rural & Migrant Ministry 15 Stewart St.
 P. O. Box 192
 Richland, NY 13144
 315-298-1154
 rmmoc@yahoo.com

Serves the underserved residents of Oswego County with a weekly medical clinic. Supports persons in their efforts to become self-sufficient in order to be agents of their own development. Serves in collaboration with other county services.

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turned away due to inability to pay.

Salvation Army Emergency Family Shelter 749 S. Warren St. Syracuse, NY 13202
315-479-1332 syracuseny.salvationarmy.org

The Salvation Army’s Emergency Family Shelter has 81 beds and 10 cribs and is a co-ed shelter, providing temporary emergency housing and counseling services for homeless families of any configuration, including extended families, men with children, older male children and single women crisis counseling, comprehensive social work support services and linkages to community resources are provided to secure and maintain permanent housing.

Ethel T. Chamberlain Women’s Residence 664 W. Onondaga St. Syracuse, NY 1320

The Salvation Army’s Women’s Shelter provides temporary emergency housing for adult women without children, who have serious mental health problems and psychiatric disabilities. Crisis counseling, comprehensive social work support services, mental health services and linkages to community resources are provided to help the women obtain housing stability, income supports, mental health treatment and supportive services. The Women’s Shelter has 15 beds and 16 subsidized one-bedroom apartments.

Sarah’s Guesthouse

100 Roberts Ave. Syracuse, NY 13207 315-475-1747 David@sarahsguesthouse.org www.sarahsguesthouse.org

Sarah’s Guesthouse is a “home away from home” for out-of-town patients and families of patients seeking medical care in the CNY area. It offers lodging, transportation, meals and comfort to seniors, veterans, low-income families and families whose extended stay away from home may cause a financial hardship. Donation of $25 is requested, but no one is turned away for inability to pay.

Services to Aid Families

Oswego County Opportunities, Inc. 9 4th Ave. Hillside Commons Oswego, NY 13126 315-342-7532 www.oco.org/crisis-development

Programs offered include the abuse and assault hotline, crime victim assistance program, domestic violence program, rape crisis program, victim support project, school prevention program and commu-

nity education. SAF provides emergency shelter for victims of domestic and sexual violence and advocacy to any individual.

State Street Apartments 1480 S. State St. Syracuse, NY 13205 315-475-7663

Salvation Army’s State Street Apartments is a 6-bed, co-ed residential housing unit for homeless young adults with diagnosed mental illness, 18 to 25 years of age. The program offers intensive mental health case management services in a supportive environment. State Street Apartments serves young adults in residence and also those living in the community who are homeless or at imminent risk of becoming homeless. The young adults who are part of this program receive independent living skills training, social group support and educational and recreational services focused on building self-sufficiency.

Syracuse Teen Challenge 124 Furman St. Syracuse, NY 13205 315- 478-4139 Newyorkteenchallenge.com

Syracuse Teen Challenge operates a 20-bed facility which serves the Western and Central New York area. Their program provides residential recovery to men ages 18 and older from all ethnic, socio-economic and religious backgrounds.

Transitional Apartment and Parenting Center (TAPC)

667 S. Salina St.
 Syracuse, NY 13202
 315-479-1330 https://syracuseny.salvationarmy.org/

The Transitional Apartments and Parenting Center (TAPC) is a 24-unit apartment complex providing long-term transitional housing, case management and parenting classes for homeless, pregnant and parenting adolescent girls, aged 16 to 21 (and their children). The Salvation Army also provides licensed day care services at the TAPC, offering supportive care for children while parents focus on attendance at school or at work.

Vera House

723 James St. Syracuse, NY 13203 315-425-0818 www.verahouse.org

Vera House is a comprehensive domestic and sexual violence service agency providing shelter; advocacy; and counseling services for individuals and families; education and prevention programs; and

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community coordination. Vera House also offers a 24-hour support line at 315-4683260; 315-484-7263 (TTY); and chat services are available on its website from 8:30 a.m. to 11:30 p.m. seven days a week.

Integrative Medicine Integrative Medicine of New York, PC 1386 State Route 5 West, Suite 203 Chittenango, NY 13037 315-741-5774 www.imofcny.com

IM of CNY specializes in integrative adult medicine consultations, Lyme disease treatment, integrative oncology, integrative prevention/wellness visits, nutraceutical infusions, neurofeedback, medical marijuana consultations for NYS qualifying conditions, integrative nutrition health coaching, Clear Mind neuro-feedback, and complementary therapies that include reiki, pranic healing, Medical Grade CBD, essential oils and meditation. It provides a setting for individuals to be active participants in their holistic care and strive to empower patients to tap into their own inner healing. It places a high priority on giving each individual undivided attention during their visit, and the office environment has been carefully crafted to be a place of nurturing.

Literacy Resources Literacy Volunteers Program

Bldg. 31, Fort Ontario 45 East Schuyler St. Oswego, NY 13126 315-342-8839 lvoswego@oco.org www.oco.org/education-services/literacyvolunteers

This free literacy service provides confidential, tutoring of adults in basic English communication, literacy and math skills. LVOC partners learners with LVOC-trained tutors, one-to-one, to help them achieve their goals.

Literacy Coalition of Onondaga County 980 James St. Syracuse, NY 13203 www.onliteracy.org

LCOC’s mission is to collectively build and support community initiatives that improve literacy levels across the lifespan in Onondaga County. LCOC is a partner with Dolly Parton’s Imagination Library, a free program that provides children from birth to age 5 (as long as their parent/ guardian lives in the eligible target area) a


new, age-appropriate, book sent to them at their home each month until their fifth birthday. Currently, Imagination Library is available to all children under the age of 5 who live within Onondaga County.

Literacy Coalition of Oswego County, Inc. 315-963-4291 pgugel@citiboces.org www.oswegocounty.com/literacy_ coalition/index.php

The Literacy Coalition of Oswego County is a growing coalition of more than 36 local organizations dedicated to improving literacy in Oswego County, addressing literacy needs of people of all ages. Areas covered include literacy, workforce literacy, computer literacy, health literacy and financial literacy.

ProLiteracy, Inc.

101 Wyoming St. Syracuse, NY 13204 315-422-9121; 1-888-528-2224 info@proliteracy.org www.proliteracy.org

ProLiteracy, Inc. advocates for adult literacy initiatives on behalf of its member network. They provide a strong collective voice to increase awareness of adult literacy challenges, influence public policy and create change. By providing evidence of the challenge faced by adults around the world, ProLiteracy aims to amplify their courageous voices and build a global community dedicated to ending illiteracy and supporting positive change for these adults.

Mental Health Center for Family Life & Recovery, Inc. 502 Court St., Suite 401 Utica, NY 13502 315-733-1709 www.whenthereshelpthereshope.com/

Transforming lives for those who need it most, Center for Family Life and Recovery, Inc. is an organization is the area’s leading resource provider for prevention, counseling, training, advocacy and recovery. Their vision is to create a community mindset where individuals and families embrace sustained recovery from mental health, substance use, and behavioral issues.

Children and Family Services Department 98 N. Second St. Fulton, NY 13069 315-326-3555 www.oswegohealth.org/services/ behavioral-services

The Child and Family Services Department provides a wide range of outpatient services to people ages 5 to 18, including medication management, therapy and intensive case management. The department includes child/adolescent psychiatrists, psychologists, social workers and nurses who all work closely with families, empowering them to successfully support their children, both during and after treatment.

Helio Health

Administrative Office 555 E Genesee St. Syracuse, NY 13202 Phone: 315-474-5506 315-471-1564 www.helio.health

Helio Health is a comprehensive, evidence-based and clinically progressive substance use disorders and mental health disorders services provider. Helio Health operates in Syracuse, Rochester, Binghamton and Utica. Its mission is to promote recovery from the effects of substance use and mental health disorders and other health issues. Services include: inpatient withdrawal and stabilization; inpatient rehabilitation; outpatient substance use disorders clinic; outpatient mental health clinic; outpatient compulsive gambling clinic; day-rehabilitation; outpatient child and adolescent clinic; opioid treatment programs; mobile health outreach; certified community behavioral health clinic; residential stabilization, rehabilitation, and reintegration; community residences; supportive living; permanent housing; intensive residential; affordable housing; recovery services; behavioral healthcare training institute; peer support and engagement; 24/7 Regional Open Access Center for Addiction.

Lakeview Center for Mental Health and Wellness 29 E. Cayuga St
 Oswego, NY 13126 315-326-4100 www.oswegohealth.org/behavioralservices

Onondaga County Health Department Mental Health and Substance Use Initiatives John H. Mulroy Civic Center 421 Montgomery St., 12th floor Syracuse, NY 13202 315-435-3280 http://ongov.net/health/opioids/ NaloxoneTraining.html

The Mental Health and Substance Use Initiatives program offers free naloxone training for the community. Naloxone is a medication that can be administered to individuals who experience an opioid/ heroin overdose, to prevent it from being fatal. Call for more information.

Oswego Health Behavioral Services

74 Bunner St. Oswego, NY 13126 315-326-4100 www.oswegohealth.org/behavioralservices ACT Team Oswego 315-326-4228

The Assertive Community Treatment (ACT) Team is a mobile, multidisciplinary, mental health team, through Oswego Health, that brings support services and delivers comprehensive, person-centered treatment and rehabilitation to individuals over the age of 18 with severe mental illness. ACT Team services include help and support 24 hours a day, 7 days a week. The ACT Team also has primary responsibility for all services. As a multidisciplinary team, rather than refer individuals to other programs and services, the team provides the treatment and services needed. The team also works with individuals in their homes, neighborhoods, workplaces and other places where problems arise; and works closely with each client to develop an individualized plan that is reviewed daily by all involved staff members.

Nutritional Health/Support Catholic Charities Oswego County Food Pantry

As the only behavioral health services inpatient and outpatient provider in Oswego County, Oswego Health has constructed a brand-new facility specifically built to provide this specialized care. This new 42,000 square foot Center features 32 inpatient beds. Patients will find the new location offers a welcoming, soothing, and healing environment that includes secure outdoor spaces, comfortable interior areas, and a kitchen area. In addition, to assist those that utilize these services become healthier overall, primary care services will be available onsite.

808 West Broadway
 Fulton NY, 13069 315-598-3980 www.ccoswego.com/food-pantry

Catholic Charities’ Client Choice Food Pantry provides nourishment to families and individuals in need of food. For enough emergency food for three days please bring in a proof of address, such as a piece of mail with name and address for each individual in the family.

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Clarence L. Jordan Food Service and Culinary Education Center 148 Gifford St. Syracuse, NY 13202 315-701-3883 www.rescuemissionalliance.org

The Rescue Mission Food Service Center provides three hot meals a day to anyone in need. Regular meal times are: Breakfast from 7 a.m. to 8 a.m.; Lunch from 11a.m. to 12 noon; Dinner from 4 p.m. to 5 p.m. The expanded food services center offers a welcoming, open atmosphere, a separate kid-friendly family dining room, two serving lines to eliminate outdoor waiting, accessible restrooms with infant changing tables, volunteer serving opportunities, and a food school program for adult learners, operated in collaboration with the Syracuse City School District.

SNAP-Education & Obesity Prevention Program – Cornell Cooperative Extension

Onondaga and Madison Counties – Southern Tier Region 6505 Collamer Road, East Syracuse, NY 13057 315-424-9485 x253 Kathleen Bump, Southern Tier RegionProgram Manager at kmb378@cornell.edu www.cceonondaga.org Oswego and Oneida Counties – Central Region 121 Second St. Oriskany, NY 315-736-3394 Cap49@cornell.edu www.snapedny.org/ Cayuga County – Northern Finger Lakes Region 1581 Route 88 North, Newark, NewYork, 14513 315-331-8415 Maggie McHugh, MS, RDN, CDN SNAP-Ed

NY Project Director mbm32@cornell.edu www.snapedny.org/

Nutrition education for people with low incomes, including meal planning, stretching food dollars, physical activity, and choosing healthy foods. Criteria for participation are families and individuals who receive SNAP, WIC, Medicaid, SSI or children in Head Start. No cost.

Food Bank of Central New York 7066 Interstate Island Road Syracuse, NY 13209 315-437-1899 snap@foodbankcny.org www.foodbankcny.org

Food Bank of Central New York is a not-for-profit organization working to eliminate hunger through nutritious food distribution, education and advocacy in

Free Legal Clinics Cancer Legal Advocacy and Services Program (CLASP)

ticing attorney, represent children and families in cases dealing with education rights; school disciplinary and suspension hearings; special education; custody/ guardianship; and other issues. Free if eligible.

Legal Services of Central New York, Inc. 221 S. Warren St., Suite 300
Syracuse, NY 13202 1-877-777-6152; 866 475-9967 Text: 315-765-7121 CLASP@lscny.org www.lscny.org/clasp

CLASP is a nonprofit law firm founded in 1966 to provide free, civil legal assistance to low-income families and individuals in thirteen counties of Central New York. A project of Legal Services of Central New York, Inc. and the Frank H. Hiscock Legal Aid Society, CLASP serves clients residing in the counties of Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Otsego, and Oswego. Some of the projects cover more counties.

Betty and Michael D. Wohl Veterans Legal Clinic

Syracuse University College of Law Dineen Hall 950 Irving Avenue Syracuse, NY 13244-6070 315-443-4582; 1-888-797-5291 http://law.syr.edu/academics/clinicalexperiential/clinical-legal-education/ veterans-legal-clinic/ Intake guide for general info: http://law.syr. edu/academics/clinical-experiential/legalassistance

The Betty and Michael D. Wohl Veterans Legal Clinic provides representation to veterans and their families who are

Disability Rights Clinic

seeking benefits from the Department of Veteran Affairs (VA) or upgrading a military discharge through the various military branches. Students will engage in fact investigation, drafting persuasive letters and briefs to the various governmental agencies, and may have the opportunity to orally advocate for clients. In addition to client representation, the Clinic engages in community outreach at the local VA hospital and at the Veterans Outreach Center in Utica.

Children’s Rights and Family Law Clinic Office of Clinical Legal Education Syracuse University College of Law Dineen Hall 950 Irving Avenue Syracuse, NY 13244-6070 315-443-4582; 1-888-797-5291 law.syr.edu/academics/clinicalexperiential/clinical-legal-education/ childrens-rights-family-law-clinic

Law students, supervised by a prac-

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Syracuse University College of Law Dineen Hall 950 Irving Avenue Syracuse, NY 13244-6070 315-443-4582; 1-888-797-5291 http://law.syr.edu/academics/clinicalexperiential/clinical-legal-education/ disability-rights-clinic/ Intake guide for general info: http://law.syr. edu/academics/clinical-experiential/legalassistance

The Disability Rights Clinic is dedicated to providing representation to individuals with disabilities as well as groups representing the disabled community. The Clinic covers a broad range of disability discrimination matters and accessibility issues under federal and state laws, and specifically, focuses on employment, access to state and local government services, access to places of public accommodation (private businesses open to the public), transportation, prisoner rights, as well as international human rights work.

Elder Law Clinic

Syracuse University College of Law Dineen Hall 950 Irving Avenue Syracuse, 13244-6070


cooperation with the community. Food Bank of CNY partners with more than 300 emergency food programs in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence. For a referral to a food pantry or more information on SNAP eligibility, contact the Food Bank of Central New York by phone or website.

Human Concerns, Inc. 85 E. Fourth St. Oswego, NY 13126 315-342-7301

Human Concerns is a food pantry that provides emergency services by supplying a two-week supply of food during the COVID outbreak every 30 days for needy families and individuals in Oswego County, open Monday to Friday from noon to 2:45 p.m. Recipients must reside in the Oswego City School District.

Interreligious Food Consortium (IFC)

In My Father’s Kitchen

501 Hawley Avenue Syracuse, NY 13203 315-308-1561 inmyfatherskitchen@gmail.com www.inmyfatherskitchen.org

731 James St. Suite 100B Syracuse, NY 13203 315-474-8855 ifcifc@hotmail.com www.ifccny.org

The IFC is a grassroots organization and resource in the emergency food network of the City of Syracuse and Onondaga County providing referral services to individuals in need and donated food for numerous food pantries and meal programs, many who are very small and under-resourced. We also assist individuals referred from case managers, social workers and teachers. Due to COVID-19 protocols, they ask for contact by phone or email for referrals and services. Office visits by appointment only.

In My Father’s Kitchen feeds the homeless naturally and spiritually through food distribution and supplying basic necessities until they are ready to get on their feet again.

Onondaga County Health Department – Women, Infants and Children (WIC) Program 307 Gifford St. Syracuse, NY 13204 Phone 315-435-3304 www.ongov.net/health/WIC.html

The WIC program provides monthly

Free Legal Clinics 315-443-4582, 1-888-797-5291 law.syr.edu/academics/clinicalexperiential/clinical-legal-education/elderlaw-clinic/

The Elder Law Clinic offers free legal services to persons 60 and older. Law students, supervised by a practicing attorney, represent elderly clients in cases involving health insurance (Medicare, Medicaid, and private insurance), access to medical care, advance directives, social security issues, consumer law, housing law and more. New cases accepted between September and March and is dependent upon case load.

Franciscan Legal Assistance Clinic 808 North Salina St. Syracuse NY 13208 315-423-9961, ext. 2

Office hours are Tuesdays from 2 to 4 p.m. Free consultation with an attorney on a first-come, first-served basis.

Hiscock Legal Aid

351 S. Warren St. Syracuse, NY 13202 315-422-8191 mail@hlalaw.org www.hiscocklegalaid.org

Hiscock Legal Aid Society is a not-forprofit charitable organization that provides free legal assistance to the residents of Onondaga County whose families are unable to afford private counsel. No age restriction.

Legal Aid Society of Mid-NY www.lasmny.org

Utica (serves Madison County) 120 Bleecker St.
 Utica, New York 13501
 Phone: 315-793-7000
 Oswego (serves Oswego County): 108 W. Bridge St.
 Oswego, NY 13126
 315-532-6900 Syracuse (serves Cayuga and Onondaga counties): 221 S. Warren St., Suite 310
 Syracuse, NY 13202
3 15-703-6600 Watertown 215 Washington St.
Suite 202
 Watertown, NY 13601
 Phone: 315-955-6700 The Legal Aid Society of Mid-New York, Inc. is a not-for-profit law office that provides free legal information, advice and representation to people who can’t afford a lawyer. It only handles civil (non-criminal) legal problems and serves the counties of Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego and Otsego. It also serves farmworkers anywhere in NYS.

Legal Services of Central New York 221 South Warren St., Suite 300 Syracuse, NY 13202 315-703-6500; 866-475-9967 Text: 315-765-7121 www.lscny.org

A nonprofit law firm founded in 1966 to provide free, civil legal aid to low-income

families and individuals in 13 counties of Central New York. Provides legal help in Cayuga, Cortland, Herkimer, Madison, Onondaga, and Oswego counties.

McMahon Ryan Child Advocacy Center 601 E. Genesee St. Syracuse, NY 13202
 315-701-2985 www.mcmahonryan.org

Founded in 1998, the McMahon Ryan Child Advocacy Center is a nonprofit organization dedicated to ending child abuse through intervention and education. It offers a safe, child-friendly process for abused children and their families, supported by a committed, professional team specializing in the investigation, prosecution and treatment of child abuse.

Volunteer Lawyers Project 221 South Warren St. Suite 200
 Syracuse, NY 13202 315-471-3409 info@onvlp.org www.onvlp.org

A 501 (c) (3) nonprofit made up of volunteer attorneys and law students who offer free legal information, assistance and representation in civil matter to low-income people. Attorneys practice in trusts, estates and elder law, provide assistance with pro se filings for safe deposit boxes, small estates, and 17-A guardianships, as well as consultations regarding any other trusts, estates and elder law issues, among other matters.

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benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a Breastfeeding Peer Counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across the County including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.).

Onondaga County Health Department

307 Gifford St. Syracuse, NY 13204 Phone 315-435-3304 www.ongov.net/health/WIC.html

The WIC program provides monthly benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a Breastfeeding Peer Counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across the County including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.).

Ophelia’s Place

407 Tulip St. Liverpool, NY 13088
315-451-5544 director@opheliasplace.org www.opheliasplace.org

Ophelia’s Place provides support, connection to treatment, and education that raises awareness and reduces shame and stigma for anyone impacted by an eating disorder, disordered eating and body shame.

Oswego County

WIC-OHC 10 George St., Suite 100 Oswego, NY 13126 315-343-1311, ext. 1460 www.oco.org/Health-services/wic WIC is a nutrition education and supplemental food program serving pregnant, breastfeeding and post postpartum women, infants and children to the age of 5. WIC also offers a wide variety of breastfeeding support services.

SNAP (Supplemental Nutrition Assistance Program)

Cayuga County County Office Building 160 Genesee St. Auburn, NY 13021-3433 315-253-1210 www.cayugacounty.us Madison County Madison County Complex, Building 1 138 North Court St. PO Box 637 Wampsville, NY 13163 315-366-2211 www.madisoncounty.ny.gov/330/ Supplemental-Nutrition-Assistance-Progra Onondaga County John H. Mulroy Civic Center, 2nd floor 421 Montgomery St. Syracuse, NY 13202 315-435-2700, Prompt #1 www.ongov.net/dss/snap Oswego County 100 Spring St. PO Box 1320 Mexico, NY 13114 315-963-5021 SNAP@oswegocounty.com www.oswegocounty.com www.mybenefits.ny.gov Supplemental Nutrition Assistance is a federally funded program with the purpose of reducing hunger and malnutrition by supplementing the food purchasing power of eligible low-income individuals. SNAP benefits are issued monthly to participants in the program. Eligibility for SNAP benefits is based on a number of factors established by the federal government, however, if a household has little or no money and needs help right away, it may qualify for “expedited” Supplemental Nutrition Assistance benefits.

Syracuse Model Neighborhood Facility, Inc. SWCC Nutrition Support Program 401 South Ave. Syracuse, NY 13204 315-474-6823 info@swccsyr.org smnfswcc.org

The Syracuse Model Neighborhood facility provides support with the Fresh Food Give-away, made possible through a collaboration with the Central New York Food Bank. It is held on the third Friday of each month starting at 2 p.m., the Fresh Food Give-away provides an abundance of fresh fruits, vegetables and breads and other grains to the local residents. Of particular importance is the availability of organic products to residents who nutritional needs require this type of food. The facility also has a food pantry, also made possible through collaboration with the Central New York Food Bank. It is open

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the first and last Tuesday of each month from 11:30 a.m. to 1 p.m. There are some eligibility requirements.

Upstate New York Eating Disorder Service Nutrition Clinic 407 Tulip St.
 Liverpool, NY 13088
 877-765-7866 enc1003@aol.com www.unyed.com

In the Syracuse area, UNYEDS Nutrition Clinic offers outpatient and intensive outpatient services. Outpatient services are multidisciplinary and include a nutritionist and physician on site, and local therapists are used for the psychotherapy. The outpatient clinic treats all ages; Intensive Outpatient Program (IOP) is for males and females 16 and older. This level of care is for individuals stepping down from more intensive treatment or for those trying to avoid going to higher level of care. Individuals in the IOP continue to see their regular therapist as well as a nutritionist and physician. The IOP is three evenings 4:30-7:30 p.m., Monday, Tuesday, and Thursday. A free support group is offered on Wednesday evenings and a virtual support group was recently launched.

Women, Infants and Children (WIC)

Cayuga County • Auburn Cayuga County WIC Office 157 Genesee St. Auburn, NY 13021 315-253-1406 www.cayugacounty.us • Cato St. Patrick’s Church 2576 Mechanic St. Cato, NY 13033 • Moravia St. Matthews Church 14 Church St. Moravia, NY 13118 www.cayugacounty.us/DocumentCenter/ View/1207/Cayuga-County-ClinicSchedule-PDF

Herkimer County

Dolgeville First United Methodist Church 21 North Helmer Ave. Dolgeville, NY 13329 315-429-7381 Herkimer Mohawk Valley Community Action Agency 401 East German St. Herkimer, NY 13350 315-866-5029 West Winfield The Federated Church 452 East Main St. West Winfield, NY 13491 315-822-6321 www.wicstrong.com/wp-content/


uploads/2015/06/Herkimer-WIC-Clinics.pdf for schedule Madison County: Oneida 1072 Northside Shopping Center Oneida, NY 13421 315-363-3210; 1-800-522-5006 Rome 415 N. Madison St. Rome, NY 13440
 Phone: 315-356-4755 Utica 617 South St. Utica, NY 13501
 Phone: 315-798-5066 https://capmadco.org/program/wic/

Physical Therapy TSA Physical Therapy

7037 Manlius Center Road East Syracuse, N.Y. 13057 315-627-0026 https://tsapt.com

TSA Physical Therapy is a small private practice that specializes in orthopedic and sports rehab. The focus is one-on-one patient care that is performed only by staff physical therapists Troy S. Andrews, PT/ owner, and Amy D. VanDreason, PT. The practice individualizes each treatment to meet needs and goals of its patients. The office is clean, safe and conveniently located in Fremont Plaza. A friendly staff, relaxing environment and controlled patient flow provides the perfect setting for optimal healing. Injury, post-surgery, strain, sprain or pain, “See and feel the difference at TSA Physical Therapy.”

Senior Services AARP

6726 Townline Road
Syracuse, NY 13211 315-454-0104 888-687-2277 (National Line) Ononchaarponchaarp@gmail.com www.aarponondagachapter243.org

Provides programs that involve community projects, recreation and trip opportunities, discounts, volunteer opportunities, health and other legislation advocacy, driving safety, employment, and a local newsletter.

Alzheimer’s Association, CNY Chapter

441 W. Kirkpatrick St. Syracuse, 13204 315-472-4201; 1-800-272-3900 (24-hour helpline) www.alz.org/centralnewyork/ cny-info@alz.org

The Alzheimer’s Association, Central

New York Chapter leads the way to end Alzheimer’s and all other dementia — by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. Their vision is a world without Alzheimer’s and all other dementia.

Arc of Oswego County Senior Day Habilitation Program 314 Park St. Fulton, NY13069 315-598-6007 mgreenlay@arcoswego.org www.arcofoswegocounty.org/services/ senior-day-habilitation/

The Senior Day Habilitation Program is designed to provide adults older than 55, who are living with a disability, a rewarding and age appropriate alternative to program services. Services include activities to help preserve mobility and cognitive skills to promote independence. Other activities include recreational activities such as music and art activities, crafts, games, volunteer opportunities and community outings to a variety of activities.

Cayuga County Long-Term Care Access Office

Boyle Center 149 Genesee St. Auburn, NY 13021 315-253-1100 www.cayugacounty.us/299/Long-termCare

include arts and crafts, cards, educational classes and guest speakers, exercise and wellness programs, and day trips. Eligibility: Seniors 60 years of age and older residing on the west side of Syracuse.

Comprehensive Senior Day Services

826 Euclid Ave.
Syracuse NY 13210 315-478-8634 info@westcottcc.org www.westcottcc.org

Westcott Community Center offers comprehensive programs and services for older adults 60+. Nutritious breakfast and lunch are served daily. Twice a month there are basic needs pantry distributions, which include pantry staples and fresh food items. Pantry also includes essential items and adult diapers, if needed. Exercise classes for strength and balance are offered and a variety of activities to give older adults an opportunity to learn new things, be informed and make new friends occur daily. There are computer and iPad classes, and a Neighborhood Senior Advisor program that will help with additional services that might be needed, like HEAP and other benefits. Free transportation services are also available to and from the center and to doctor’s appointments or grocery shopping. For more information call 315-478-8634 x 0 or visit www.westcottcc.org.

Eldercare Locator

Includes information and referrals, intake and screening, home assessment/ evaluation, care plan development, case management and community PRI assessments (screening for nursing home placement) and access to Medicaid home care programs and Office for the Aging programs such as care giving support, respite and EISEP (home care).

Clover Corner Senior Program

Huntington Family Center 405 Gifford St. Syracuse, NY 13204 315-476-3157 www.huntingtonfamilycenters.org/whatwe-do/senior-services/clover-corner/

The COVID-19 pandemic has impacted their services. Please call offices or visit the website to get updated information. Its Pre-school; Youth Services; Family Support Network and Work Force Development are temporarily closed. Clover Corner is a multi-purpose senior program designed to offer adults 60 years of age and older of all abilities daily options for socialization, information, education and leisure time activities. Activities

1-800-677-1116 https://eldercare.acl.gov/Public/index.aspx

This is a public service of the U.S. Administration on Aging connecting you to services for older adults and their families. The goal is to provide users with the information and resources that will help older persons live independently and safely in their homes and communities for as long as possible. Through the telephone and website, the Eldercare Locator links those who need assistance with state and local area agencies on aging and community-based organizations that serve older adults and their caregivers.

Onondaga County Office for the Aging

421 Montgomery St. Civic Center, 10th Floor
Syracuse NY 13202 315-435-2362 www.ongov.net/aging/eisep.html

Provides assistance to help older adults remain in their homes. Case managers coordinate services, which can include aide service for light housekeeping and personal care, social day care for those with dementia, and respite through an adult day program. Eligibility: Frail elders with chronic physical and/ or mental

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impairments who are Onondaga County residents and not Medicaid eligible. Sixty percent of all EISEP clients pay for a portion of their in-home service.

Elemental Management Group 104 W Utica Street Oswego, NY 13126 315-342-4790 • 315-343-0880 www.thegardensbymorningstar.com www.morningstarcares.com www.watervillecares.com www.aaronmanor.com

Elemental Management Group, owned by Joseph Murabito, is responsible for the administrative services to more than 600 employees and 470 residents in four locations throughout Upstate New York: Aaron Manor in Fairport, Morningstar Residential Car Center and The Gardens by Morningstar in Oswego, and Waterville Residential Care Center in Waterville in the Mohawk valley area. Elemental Management Group and the associated skilled and assisted living facilities offer the highest quality post-acute care, rehabilitative services and residential health care to their surrounding communities. Elemental and each facility is family owned and operated and an invested member of the community and region.

Exceptional Family Resources 1820 LeMoyne Ave. Syracuse, NY 13208 315-478-1462 www.contactefr.org

Senior Caregivers Program serves families with a caregiver 55 and older caring for and sharing a home with an individual with a developmental disability.

Golden Park Program

NYS Office of Parks, Recreation and Historic Preservation 625 Broadway
Albany NY 12207 518-474-0456 TYY/TDD through 711 Relay Service http://nysparks.com/admission/goldenpark-program.aspx

Through the New York State Golden Park Program, residents 62 and older have free access to parks, boat launches and arboretums and reduced fees to golf courses and historic sites on weekdays, except holidays. In addition, New York State resident seniors, 70-plus, who are interested in fishing, hunting, bowhunting, or muzzleloading, can purchase the following items at the following prices provided they have the proper education or previous license (where noted): Senior Freshwater Fishing $5.00 Senior Hunting (Annual License) $5.00 (Must show proof of hunter

education or a previous hunting license); Bowhunting (Annual Privilege) Free (Must show proof of bowhunter education or previous bow license from 1980 or later); Muzzleloading (Annual Privilege) Free (Must show proof of hunter education or a previous hunting license). A discounted lifetime license to NYS Resident Seniors is available as well: Lifetime License (includes big & small game hunting, turkey permits and freshwater fishing, hunter education or previous license required in order to utilize the hunt portion of this license) $65; Lifetime Fishing (Freshwater Fishing only) $65.

Loretto

700 E. Brighton Ave. Syracuse, NY 13205 315-469-5570 www.lorettocny.org

Loretto is a comprehensive continuing healthcare organization which provides a variety of services for older adults throughout Central New York. Formed in 1926, Loretto transforms elder care in Central New York by deinstitutionalizing nursing homes and long-term care services and replacing them with home-like settings utilizing person-first care. The comprehensive system of care serves nearly 9,000 individuals each year through 19 specialized programs in Onondaga and Cayuga counties.

McAuliffe Senior Health Center

115 Creek Circle East Syracuse, NY 13057 315-413-3378 Appointments: 315-492-6430 www.lorettocny.org/services/mcauliffehealth-center sricher@lorettosystem.org

Offers dental care to people of all ages, including children, along with podiatry and some vision care for older adults. Welcomes patients with Medicaid coverage.

Nascentia Health

1050 W. Genesee St. Syracuse, NY 13204 1-888-477-HOME (4663) www.nascentiahealth.org

A healthcare system without walls, Nascentia Health is an innovator in the concept of home healthcare, focusing on the patient as a whole and leveraging leading-edge care approaches and technologies to improve outcomes and quality of life. Specialties include: in-home nursing and medical services; home health aides and elder care; complete cross-continuum care management; community health and wellness programs; transportation, equipment and innovative care technologies; chronic disease management; and managed long-term care. The system’s

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catchment area spans 48 counties across Central and Upstate New York.

NY CONNECTS

1-800-342-9871 www.nyconnects.ny.gov/

NY Connects serves older individuals and individuals with disabilities of all ages. It helps families, caregivers, and professionals.

New York State Office for the Aging 2 Empire State Plaza Albany, New York 12223 1-800-342-9871 www.aging.ny.gov

The New York State Office for the Aging‘s (NYSOFA‘s) home and community-based programs provide older persons access to a well-planned, coordinated package of in-home and other supportive services designed to support and supplement informal care. It helps older New Yorkers be as independent as possible for as long as possible through a variety of advocacy, development and delivery of policies, programs, and services The agency’s website offers state and local information and referral about services for the aging, including information caregiver resources, health, employment and volunteering, housing, the New York State Coalition on Elder Abuse, nutrition, transportation, health care, public benefit programs and veterans benefits. Information on state publications and forms is also available.

Office for the Aging – Local Offices

Cayuga County 160 Genesee St. Auburn, NY 13021 315-253-1226 CCOFA@cayugacounty.us www.cayugacounty.us/507/Office-for-theAging Madison County 138 Dominick Bruno Blvd. Canastota, NY 13032 315-697-5700 information@ofamadco.org www.ofamadco.org Onondaga County 421 Montgomery St. Civic Center, 10th Floor Syracuse, NY 13202 315-435-2362 www.ongov.net/adult OR www.ongov.net/ aging Oswego County for the Aging 70 Bunner St.
 Oswego, NY 13126
 Phone: 315-349-3484
 E-mail: ofa@oswegocounty.com www.oswegocounty.com/departments/ human_services/office_for_the_aging/


index.php

The Office of the Aging’s mission is to help older New Yorkers be as independent as possible for as long as possible through advocacy, development and delivery of person-centered, consumer-oriented, and cost-effective policies, programs and services which support and empower older adults and their families, in partnership with the network of public and private organizations which serve them.

PACE (Program for All Inclusive Care for the Elderly) Catherine McAuliffe Health Center 115 Creek Circle East Syracuse, NY 13057 315-452-5800 Pacecny.org Sally Coyne Center 100 Malta Lane North Syracuse NY 13212 315-452-5800 For outside Onondaga County call: 1-888-728-7223 1-800-662-1220 (TTY)

Provides a continuum of acute and long-term services coordinated through an interdisciplinary care team. This program is based on a national program model of managed care for chronically ill seniors who desire to remain living at home. Eligibility: Onondaga County residents who are 55 years of age or older, medically eligible for a nursing home and want to stay at home, who agree to get all medical care from PACE provider network only and agree to attend the PACE Day Center.

Senior Camping

Oswego City-County Youth Bureau 70 Bunner St. Oswego, NY 13126 349-3451 Zach.Grulich@oswegocounty.com Jennifer.Losurdo@oswegocounty.com www.oswegocounty.com/youth/hollis/ seniors.html

Each June and September, Oswego County’s youth camp – Camp Hollis – becomes the venue for seniors to gather and have a theme-oriented, fun-filled retreat, beginning with registration and refreshments inside the lodge at 8 a.m. and continuing throughout the day until sunset at day’s end. This recreation, leisure and camping experience is for individuals aged 50 years and older. Activities include nature walks, canoeing, arts and crafts, sing-alongs, etc.

Senior Farmers Market Coupon Program 421 Montgomery St., Civic Center, 10th Floor 
 Syracuse, NY 13202

315-435-2362

www.ongov.net/aging/SeniorFarmersMarketNutrition.html Provides seniors who are eligible with farmers market coupons. The coupons, available in August/September of each year, provide seniors with fresh fruits and vegetables. Eligibility: Seniors 60 years of age or older and meet income guidelines.

Seniors Helping Seniors

Onondaga, Cortland and Madison counties 109 Driftwood Drive Oneida, N Y 13421 315-280-0739 bwatsonshs@aol.com https://seniorcaresyracuse.com

Seniors Helping Seniors is a service organization founded in 1998 with a mission to improve the dignity and quality of life of senior citizens by helping them remain independent in their home and in the community. Among the services Seniors Helping Seniors provide are companion care, homemaker services, transportation, shopping, yard work, mobility assistance, medicine reminders; respite care; overnight care; 24-hour care and driving to and from doctor visits. Seniors Helping Seniors also hires and provides meaningful employment for the seniors who help deliver services the organization provides. The organization is active in Cayuga, Cortland, Madison, Oneida, Onondaga, Oswego and Seneca counties.

Shape-Up Program

Onondaga County Community Development 421 Montgomery St.
Civic Center, 11th Floor
Syracuse, NY 13202 315-435-3558 www.ongov.net/cd/shapeUp.html

Provides grants for up to $15,000 to people aged 62 and older and people with disabilities to help with health and safety-related home repairs. Eligibility: Homeowners in Onondaga County (outside the City of Syracuse) who are low-income, over 62 or have disabilities; taxes must be current. Applications taken throughout the year.

Silver Fox Senior Social Club • Baldwinsville 22 East Genesee St. Baldwinsville, NY 13027 315-635-5335 • Manlius 240 W. Seneca St. Manlius, NY 13104 7248 Highbridge Road Linda@silverfoxseniors@org

welcoming members of the community that would benefit from assistance with daily living skills such as socialization, personal care needs, medication reminders and nutrition. Silver Fox offers these benefits in a loving and protective setting with highly trained staff there to assist your love ones every step of the way. The mission of Silver Fox is to engage its members, who have some level of physical or cognitive impairment, in activities and cognitive training, while offering respite for caregivers and family. Silver Fox is a nonprofit organization that began in 2007 in Baldwinsville, NY. In 2019, Silver Fox opened a second location in Fayetteville, but has since outgrown that center and therefore is moving to Manlius to better serve the CNY Community.

Syracuse Jewish Family Services 4101 E. Genesee St. Syracuse, NY 13214 315-446-9111 info@sjfs.org www.sjfs.org

This agency provides the Solutions program, a comprehensive geriatric care management service including financial case management; Expanded In-Home Service to the Elderly Program; Kosher Meals on Wheels, senior companions, M-Power U (a fun social program to promote well-being and independence for people who are experiencing mild memory loss, mild cognitive impairment, or early stage dementia--no diagnosis required), family life education, counseling and support services. SJFS’ CNY PEARLS (Program for Encouraging Active Rewarding LiveS) will screen and assist depressed, older adults thus empowering elderly consumers to take action steps and make lasting life changes.

YMCA Senior Housing

330 Montgomery St.
Syracuse, NY 13202 315-474-6851 ext. 308 hdunn@ymcacny.org

Offers one-bedroom units to the elderly and those who are mobility and functionally disabled. Each of the 30 units have rent subsidy through HUD through which rent is dependent upon income. Eligibility: Low-income elderly and/or disabled individuals.

Senior Nutrition Services North Area Meals on Wheels 413 Church St. North Syracuse, NY 13212 315-452-1402 programdirector@namow.org www.namow.org

Silver Fox is a Social Adult Day Program

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Covers northern Onondaga County

Meals on Wheels of Syracuse 300 Burt St. Syracuse, N.Y. 13202 315-478-5948 www.meals.org

There are six Meals on Wheels programs in Onondaga County, with each being completely separate organizations. It services the City of Syracuse, Nedrow, the Onondaga Nation, Jordan/Elbridge and Skaneateles.

Oswego County

OCO Nutrition Services 239 Oneida St. Fulton, N.Y. 13069 315-598-4717 www.oco.org/nutrition

Since 1974, OCO Nutrition Services programs have provided over 8.5 million meals to senior citizens aged 60 or older and their spouses, regardless of income, adults under 60 and youth. All meals are available in the county via the Mealson-Wheels Program, afternoon sites and summer food service sites, as well as at any of the six Dining and Activity Centers. Currently the senior meal dining sites are not open due to the pandemic. However, home delivery and curbside meal pick-up options are still available to those who are enrolled in the program. To enroll, call the county Office for the Aging at 315349-3484. For Nutrition Services for free summer meals to youth under the age of 18, please call the OCO Nutrition Services for information at 315-598-4712. Visit the www.oco.org/nutrition for updates on site locations, days and hours of operations, and COVID-19 information regarding each site.

Substance Addiction Alcoholics Anonymous – Syracuse Service Center 2513 James St. Syracuse, NY 13206 315-463-5011 syracuseservicecenter@gmail.com www.aasyracuse.org

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. There are no dues or fees for AA, the only requirement is a desire to stop drinking. The www.aasyracuse.org website offers links to meeting places and times seven days a week throughout CNY, and our office is open for in-person contact

8:30 a.m. to 4:30 p.m., Monday through Friday (closed noon to 1 p.m. for lunch). Telephone access is available 24/7.

Confidential Help for Alcohol and Drugs (C.H.A.D.) 75 Genesee St. (Dill Street Entrance) Auburn, NY 13201 315-253-9786 www.chadcounseling.org

C.H.A.D. (Confidential Help for Alcohol and Drug) provides professional outpatient counseling services for people and their families in Cayuga and surrounding areas who are abusing or dependent on alcohol or drugs. Works on sliding scale for those without insurance or Medicaid.

Chemical Dependency Treatment at Crouse 410 S. Crouse Ave. Syracuse, NY 13210 315-470-8304 https://crouse.org/services/chemicaldependency/

This program offers inpatient and outpatient services for individuals with chemical dependencies. An experienced health-care team that includes counselors, nurses, psychiatrists and other physician specialists run the program. Self-referrals are welcome. Sliding fee and most insurance plans are accepted.

Combat Heroin and Prescription Drug Abuse

24/7 HOPEline: 1-877-8-HOPENY (1-877846-7369) Text: HOPENY (Short Code 467369) https://combatheroin.ny.gov/

This initiative is an effort of New York State to combat the heroin epidemic. It offers services and answers for those needing help.

County of Oswego Council on Alcoholism and Addictions (COCOAA) 283 W. Second St. Oswego, NY 13126 315-342-2370 Fulton 14 Crossroads Drive Fulton, NY 13069 315-342-2370 www.cocoaa.org

COCOAA offers a full range of family-oriented services to those affected by chemical dependency, as well as assistance to community professionals working with individuals who are addicted. Includes outpatient clinic treatments and prevention services. The outpatient treatment program is certified by the New York State

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Office of Alcoholism and Substance Abuse Services, and accepts health insurance, Medicaid and offer sliding-fee scales. It provides alcohol and other drug information to children in grades kindergarten through 12 and staff development training and resource sharing with other community organizations. Offers evidence-based programs for youth who are at risk or already involved in dangerous addictive behaviors. Serves Oswego County.

Families Anonymous

www.familiesanonymous.org 800-736-9805

A 12-step fellowship for the families and friends who have known a feeling of desperation concerning the destructive behavior of someone near to them, whether caused by drugs, alcohol, and related behavioral problems. Visit the website to find a meeting location, although some of the face-to-face meetings have been suspended during the COVID-19 pandemic.

Farnham Family Services • Oswego 283 W. Second St., Suite 200 Oswego, NY 13126 315-342-4489 • Fulton 14 Crossroads Drive Fulton, NY 13069 315-593-0796 www.farnhaminc.org

Farnham, Inc., a United Way¡ agency, operates a not-for profit, medically supervised, outpatient drug and alcohol treatment clinic, with intervention and prevention services available to all residents of Oswego and surrounding counties. Adult services include comprehensive evaluations for drugs and alcohol including medical assessment and psychosocial evaluation with individualized recommendations for treatment; individualized counseling; group treatment counseling and more.

Heart of NY Area Narcotics Anonymous

P.O. Box 772 Syracuse, NY 13201 315-472-5555 (24-hour Info Line) publicinformation@honyana.org www.honyana.org

N.A. is a nonprofit fellowship or society of men and women for whom drugs had become a major problem. Recovering addicts meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs and the only requirement for membership is the desire to stop using. Free. Hours: 24-hour phone information line.


Helio Health

Administrative Office 555 E Genesee St. Syracuse, NY 13202 Phone: 315-474-5506 315-471-1564 www.helio.health

Helio Health is a comprehensive, evidence-based and clinically progressive substance use disorders and mental health disorders services provider. Helio Health operates in Syracuse, Rochester, Binghamton and Utica. Its mission is to promote recovery from the effects of substance use and mental health disorders and other health issues. Services include: inpatient withdrawal and stabilization; inpatient rehabilitation; outpatient substance use disorders clinic; outpatient mental health clinic; outpatient compulsive gambling clinic; day-rehabilitation; outpatient child and adolescent clinic; opioid treatment programs; mobile health outreach; certified community behavioral health clinic; residential stabilization, rehabilitation, and reintegration; community residences; supportive living; permanent housing; intensive residential; affordable housing; recovery services; behavioral healthcare training institute; peer support and engagement; 24/7 Regional Open Access Center for Addiction.

Madison County Council on Alcohol and Substance Abuse – Bridges 112 Farrier Ave., Suite 314 Oneida, NY 13421 315-697-3947 EAP: 315-697-3949 www.bridgescouncil.org

The mission of Bridges is to improve the quality of life by providing advocacy and services to the community, the workplace, families and individuals affected by addiction and the abuse of alcohol, tobacco and other substances. This agency offers information and referral for alcohol and substance abuse addiction. Also provided is a comprehensive assistance program to businesses in the CNY region.

Onondaga County Health Department – Mental Health and Substance Use Initiatives John H. Mulroy Civic Center 421 Montgomery St., 12th floor Syracuse, NY 13202 315-435-3280 http://ongov.net/health/opioids/ NaloxoneTraining.html

The Mental Health and Substance Use Initiatives program offers free naloxone training for the community. Naloxone is a medication that can be administered

to individuals who experience an opioid/ heroin overdose, to prevent it from being fatal. Call for more information.

Prevention Network

906 Spencer St. Syracuse, New York 13204 315-471-1359 www.preventionnetworkcny.org

as well as how to have a conversation when they’re concerned about someone.

Baldwinsville Addiction Awareness Group Find on Facebook StevensAngel@yahoo.com

Prevention Network is a nonprofit agency that educates, trains and provides prevention services and education pertaining to substance use, abuse, and addictions to the Central New York community. For more than 60 years, the agency has assisted individuals, families, schools and businesses through helpful information and training, anonymous referrals and support services to assure positive outcomes.

Tully Hill Corporation D/B/A Tully Hill Treatment & Recovery 5821 Route 80 Tully, NY 13159 315-696-6114 / (800)456-6114 www.tullyhill.com

This group supports and educates those who have loved one with addiction challenges. Meets every fourth Tuesday of the month at 6:30 p.m.

Contact Hotline

Onondaga County
315-251-0600 Cayuga County
1-877-400-8740 www.contactsyracuse.org

Confidential, anonymous, free 24-hour telephone counseling, suicide prevention and crisis counseling. Online emotional support, crisis intervention and suicide prevention. Live chat is available 24/7.

CNY ASA Spectrum Support

Tully Hill is a 501c3 not for profit corporation. Since 1990, we have treated over 18,750 patients 16 years of age and older. At Tully Hill, we know and understand what addiction does to individuals and their families. Tully Hill is committed to helping patients and families live sober, productive, happy lives, free of addiction and its aftermath. Located 13 miles south of Syracuse, NY on a 33-acre smoke free campus overlooking Tully valley – the road to recovery begins here. Admission screening services are available 24 hours a day.

Support Groups American Foundation for Suicide Prevention

Central NY Chapter
The Survivor Outreach Program P.O. Box 283 Phoenix, NY 13135 315-664-0346; 1-888-333-AFSP (2377) Crisis Line: 1-800-273-8255 kheisig@afsp.org www.afsp.org

The Healing Conversations program is one of many programs and resources offered free of charge by AFSP for survivors of suicide loss. The organization also offers free education, programs such as “More Than Sad” which helps teens, parents, and educators recognize signs of depression in teens and when to get help, and “Talk Saves Lives,” a general education program that teaches individuals how to recognize warning signs and risk factors for suicide

4465 E. Genesee St. Dewitt, NY 13214 315-447-4466 cnyasa@yahoo.com www.cnyasa.org/spectrumsupport.html Find on Facebook

Spectrum Support (formerly known as Parent Connections) is a peer-to-peer service for parents, caregivers and professionals of individuals with autism spectrum disorder, seeking support and peer guidance throughout their journey, now and into the future.

CNY Brain Aneurysm Campaign

braincny@gmail.com Find on Facebook: www.facebook.com/ braincny/

The Joe Neikro Foundation is committed to supporting patients and aiding in the research, treatment and awareness of brain aneurysms, AVMs and hemorrhagic strokes. Its goal is to raise awareness about the risk factors, causes and treatments of these conditions, while helping support the advancement of neurological research. It provides public education and advocacy, support for patients and families, and develop awareness programs and educational materials for hospitals, clinics and other institutions nationwide. Meetings take place the third Monday of each month from 6 to 7:30 p.m. at Crouse Medical Center, 5000 Brittonfield Pkwy., E. Syracuse, NY 13057. CNYCeliacs.org jwyman1@twcny.rr.com www.cnyceliacs.org

Those interested in counseling on the gluten-free diet can reach out to registered dietitian Julie Procopio at julieapj@aol.

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com. The website offers information on the gluten-free diet, lists of restaurants and bakeries with gluten-free menus; medication lists and recipes.

CNY Sensory Processing Disorder Parents Connections Group Beacon Baptist Church 4800 Route 31 Clay, NY 13041 cnyspdparents@gmail.com www.cnyspdparentconnections.com

CNY SPD Parent Connections is a support group for parents of children whose children are impacted by sensory processing difficulties. The organization hosts monthly meetings, offers guest speakers, and provides a chance for parents to share experiences and ideas that can help each other. Support group meets at 7 p.m. on the third Thursday of the month 7 to 9 p.m. and locations vary. Free.

Depression Bipolar Support Alliance (DBSA) of Central NY Support Group 420 E. Genesee St. Syracuse, New York 13202 315-428-9366 or 315-218-0805 dbsacentralnewyork@gmail.com www.dbsacentralnewyork.org

This group is made up of people who experience symptoms of depression or bipolar disorder (formerly known as manic depression) and their supporters. This group provides educational information and peer support with the main purpose of creating a safe environment to share experiences and offer support. Meetings are currently canceled, but will resume as soon as possible.

Diabetes Support Group at Oswego Health 110 West Sixth St. Oswego NY 13126 315-349-5511 www.oswegohealth.org

Offers two support groups for individuals who have diabetes. Oswego Diabetes Support Group, meets in Oswego Hospital cafeteria conference room the third Wednesday of the month, noon to 1 p.m. Also the Fulton Diabetes Support Group meets the first Thursday of the month 10 a.m. to 11 a.m. at Springside at Seneca Hill. The meetings are temporarily on hold due to COVID-19.

EnMotion Support Group Syracuse, NY 315-682-8723 Jks61970@aol.com

EnMotion offers amputees and their

loved ones the opportunity to share thoughts, ideas and information.

FEAT of CNY

7767 Oswego Road Liverpool, NY 13088 315-761-6142 info@featofcny.org www.featofcny.org

Families for Effective Autism Treatment of CNY (FEAT CNY) is a not-for-profit organization of parents and professionals founded to support families of children with autism spectrum disorders (ASD). Offers general support, fun events and awareness events training.

Head & Neck Cancer Support Group of CNY Upstate Cancer Center 750 Adams St. Syracuse, NY 13210 315-464- 4673 info@upstate.edu

Support for people with oral head and neck cancer (SPOHNC.) This group meets on third Wednesday of every month at 5:30 p.m. and offers free parking in the East garage.

Hematology Oncology Associates of CNY Support Groups 5008 Brittonfield Pkwy, Suite 700
 E. Syracuse, NY 13057 315-634-7504 ext. 1397 www.hoacny.com/programs/social-worksupport-groups

All HOACNY support groups are free and open to the public. Please call for current meeting times and locations.

HOPE Network

Northside Baptist Church 7965 Oswego Road Liverpool, NY 13090 www.northsideonline.org/ministries/hopenetwork/ Facilitator, Janice Wyatt 315-863-3112

A faith-based support group for families of children with special needs; services include meetings, family events, speakers, and a therapeutic movement and music group.

Laurie’s Hope Breast Cancer Support Program

YMCA of Greater Syracuse 340 Montgomery St. Syracuse, NY 13202 Susan Montminy, Laurie’s Hope Breast Cancer Coordinator 315-303-5966, ext. 232 smontminy@ymcacny.org ymcacny.org

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Laurie’s Hope is a breast cancer support program of the YMCA of Greater Syracuse. The program helps breast cancer survivors maintain health and well-being through the first year of their cancer survivor journey. Laurie’s Hope helps survivors regain the physical, emotional and social strength that a breast cancer diagnosis can take away and is offered at no cost to breast cancer survivors.

NAMI Syracuse, Inc.

917 Avery Ave. Syracuse, NY 13204 315-487-2085 namisyracuse@namisyracuse.org namisyracuse.org

NAMI Syracuse, Inc. (National Alliance on Mental Illness) is a nonprofit, self-help organization of active and concerned families and friends of people who suffer from depression/bipolar disorder, serious and persistent psychiatric illness, most commonly schizophrenia, bipolar disorder (manic depression); and severe depression. NAMI Syracuse, Inc. is a grass roots, self-help, support and advocacy organization dedicated to improving the lives of families who have relatives with a brain disorder (mental illness). This includes the families of persons diagnosed with a mental illness, relatives and friends, mental health professionals, and all who share NAMI’s vision and mission. To find their support groups, go to namisyracuse.org/ support-groups.

National Suicide Prevention Lifeline

1-800-273-TALK (8255) Crisis Text Line – Text TALK to 741741 suicidepreventionlifeline.org

The lifeline provides 24/7 free and confidential support for people in distress. It also provides prevention and crisis resources for anyone and best practices for professionals.

Ostomy Support Group

Marley Education Center, Room 327 765 Irving Ave. Syracuse, NY 13210 315-470-7300 Ostomy@crouse.org www.crouse.org/mycrouse/resources/ support-groups/

This support group is open to all people with ostomies, those contemplating ostomy surgery and interested family and friends. Monthly meetings are temporarily on hold, due to the COVID-19 pandemic.

Pink Champions Support Group 315-464-HOPE (4673) www.upstate.edu/cancer/cancer-care/ programs


Offered through Upstate Healthlink/ Oasis. Due to the COVID-19 pandemic, the meetings are being held virtually. Call for a registration link. All Pink Champions is a breast cancer support group for men and women, regardless of diagnosis, stage or where they had their care. The free, monthly meetings include networking, support, education, advocacy, awareness and fun, and caregivers and loved ones are welcome.

Pink Therapy Group

Marley Education Center 765 Irving Ave. Syracuse, NY 13210 315-470-8053 www.crouse.org/breast-cancer-support

A monthly support group so women and men who have gone through the breast cancer experience can interact while staying active and informed. Sessions often include topics recommended by the members, such as treatment, staying healthy and active, and participating in local events as a group. Currently, the group is meeting virtually. Call the number above to register.

Support Group for Recurrent & Metastatic Disease Hematology Oncology Associates of Central New York 5008 Brittonfield Pkwy, Suite 700
 East Syracuse, NY 13057 315-472-7504 ext. 1067 www.hoacny.com

This support group is dedicated to providing guidance to those cancer patients with recurrent and metastatic disease. The unique aspects of this journey are explored with patients who are experiencing similar challenges. This group meets the 1st & 3rd Tuesday of each month from 4 p.m. to 5:30 p.m. at Brittonfield in the third floor board room and is facilitated by Gussie Sorensen, LCSW-R and Shannon Walkup, PA.

Syracuse Huntington’s Disease Support Group Due to the COVID-19 pandemic, the group is temporary on hold, however for information, please reach out to John Mirabito at jmirabito1@twcny.rr.com or at 315-656-8598.

The Saint Agatha Foundation

c/o National Philanthropic Trust
 165 Township Line Road, Suite 1200
 Jenkintown, Pennsylvania 19046
 888-878-7900 saintagathafoundation@nptrust.org
 www.saintagathafoundation.org

The Saint Agatha Foundation was

founded in 2004 to provide support, comfort and care to breast cancer patients. This organization helps individuals – particularly the under-insured and uninsured – in the Central New York area by providing financial assistance to cover a range of costs for treatment and recovery.

Due to the COVID-19 pandemic, the meetings are being held virtually. Call 315464-5925 for a registration link. Upstate Men to Men Prostate Cancer Support and Information Group helps men cope with prostate cancer by offering community-based education and support for patients and their family members.

Triumph Over Stroke CNY 5000 Brittonfield Pkwy. East Syracuse, NY 13057 315-470-7479

Triumph Over Stroke CNY, sponsored by Crouse Health, is a survivor-led group that was established in early 2016. They offer support, educational resources, hope and understanding to fellow stroke survivors, family members, loved ones and caregivers. This group meets on the first Wednesday of each month from 6 p.m. to 7:30 p.m.in the physician’s lounge at 5000 Brittonfield Pkwy., in East Syracuse. For more information, call 315-470-7479. Due to the COVID-19 pandemic, the meetings are being held via Zoom.

Stroke Support Group

315-464-2300 www.upstate.edu/stroke/after_stroke/ support-group.php

Offered through Upstate Healthlink/ Oasis. Due to the COVID-19 pandemic, the meetings are being held virtually. The Stroke Support Group offers education and support to patients, caregivers, family and friends affected by stroke. Meets from 5 to 7 p.m. on the third Monday of each month unless it falls on a holiday.

Unique Peerspectives Women’s Support Group

Urology Associated Medical Professionals of NY, PLLC www.ampofny.com

Associated Medical Professionals of NY, PLLC is a multi-specialty medical practice with nine offices in Cayuga, Madison, Oneida, Onondaga and Oswego counties. The practice’s focus is on the treatment of urological conditions and cancers. A team of trained urologists, radiation oncologists, and pathologists along with a well-trained staff, delivers continuity of care unlike any other organization in the area. The mission of Associated Medical Professionals is to ensure that every patient contact results in a superior experience.

Volunteering AARP

6726 Townline Road
Syracuse, NY 13211 315-454-0104 888-687-2277 (National Line) Ononchaarponchaarp@gmail.com www.aarponondagachapter243.org

Provides programs that involve community projects, recreation and trip opportunities, discounts, volunteer opportunities, health and other legislation advocacy, driving safety, employment, and a local newsletter.

572 S. Salina St. Syracuse, NY 13202 Matthew Votaw, Program Manager/Site Supervisor 315-802 7018 Mallorie.Humphrey@accesscny.org www.accesscny.org/services/mentalhealth-services/unique-peerspectives/

American Cancer Society Road To Recovery Program

Unique Peerspectives is a peer support center that promotes self-help and alternatives to the mental health system. The center is dedicated to the philosophy of people helping people and to end the discrimination and abuse of people who use mental health services. It is a program of AccessCNY. Multitude of support groups. Call the 315-802-7018 for information for

Upstate Men to Men Prostate Cancer Support and Information Group

www.upstate.edu/cancer/cancer-care/ programs/prostate/men-to-men.php

1 Penny Lane Latham, NY 12210 1-800-227-2345 www.cancer.org/treatment/supportprograms-and-services/road-to-recovery. html

Transportation shouldn’t be a roadblock to cancer treatment. The American Cancer Society can help. Volunteer drivers are needed throughout Central New York to assist patients. Learn more at www. cancer.org/drive

Offered through Upstate Healthlink/Oasis

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Oswego State University Center for Service Learning and Community Service

145 Marano Campus Center (The Compass)
 SUNY Oswego
Oswego, NY 13126 315-312-5360; 315-312-2505 service@oswego.edu www.oswego.edu/community-service/ home Also on Facebook: www.facebook.com/ commserve

Gives student volunteers a chance to get involved with programs such as Adopt-A-Grandparent, Mentor Oswego, Red Cross Club and Habitat for Humanity.

Retired Senior Volunteer Program (RSVP) Cayuga County Boyle Center
149 Genesee St., Box 5
Auburn, NY 13021
315-255-1733 www.auburnny.gov/public_documents/ AuburnNY_RecPrograms/RSVP

Onondaga County- through Catholic Charities

2626 LeMoyne Ave. Mattydale, NY 13211 315-424-1800 volunteer@ccoc.us
www.ccoc.us/volunteer

SUNY Oswego Office of Community Relations

34 E. Bridge St.
 Oswego, NY 13126 315-312-2317 rsvp@oswego.edu www.oswego.edu/obcr/retired-and-seniorvolunteer-program

Retired and Senior Volunteer Program (RSVP) of Oswego County is a non-profit organization, federally funded by AmeriCorps and locally funded by The NYS Office for the Aging, SUNY Oswego and the United Way of Greater Oswego County. RSVP of Oswego County’s mission is to encourage and foster the development and maintenance of volunteer opportunities that engage, support and enhance the lives of Americans 55-plus, while responding to the priority needs of the community. Partnering with 40+ organizations in Oswego County, adults age 55+ can choose how they want to support and engage with their community through volunteer work. Volunteer opportunities include, but are not limited to instructing classes on the prevention or delay of Osteoporosis through strength training, Balance Training and Falls Prevention, serving at food pantries, or through home-delivered meals, preparing tax returns and instructing driver safety courses through a partnership with AARP, among many others.

Long Term Care Ombudsman Program

Madison County Krystal Wheatley 315-272-1872 kwheatley@rcil.com Cayuga, Onondaga and Oswego Counties Jeff Parker 315-671-5108 jparker@ariseinc.org

Rescue Mission Alliance

155 Gifford St. Syracuse, NY 13202 315-472-6251 www.rescuemissionalliance.org

For over 130 years, the Rescue Mission has put love into action though shelter, food, clothing and hope. Volunteer opportunities are available for all ages and abilities. The Alliance can accommodate individuals and large/small groups, and there are have opportunities across Central New York. Volunteer opportunities include serving meals, assisting in the mail room and Outreach store, assisting with special events, helping in the Thrifty Shopper retail stores. For more information, visit rescuemissionalliance.org/volunteer.

United Way of CNY

980 James St. Syracuse, NY 13220 13203 315-428-2211 www.volunteercny.org

VolunteerCNY.org is the hub for volunteer activity across the Central New York region. Their virtual volunteer center serves Cayuga, Cortland, Madison, Onondaga and Oswego counties. Driven by United Way of Central New York, the site collaborates with a network of United Way affiliates and local partners to provide volunteers and resources to the community. Search its regional database of volunteer opportunities all on one site.

Weight Loss William A. Graber, MD, PC Weight Loss Surgery 104 Union Ave., Suite 809 Syracuse, NY 13203 315-477-4740

125 Business Park Drive, Suite 150 Utica, NY 13502 315-235-2540 Toll free: 877-269-0355 www.drgrabermd.com

This organization is a weight loss surgery practice with over 15 years of experience serving the healthcare needs of thousands throughout Central New York. Its board-certified surgeons specialize in

94 - 2021 CNY Healthcare Guide

laparoscopic bariatric surgery and perform 1,000 weight loss surgeries each year. Surgeries are performed at St. Joseph’s Hospital Health Center in Syracuse and Mohawk Valley Health System in Utica/New Hartford. Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) accredited centers. William A. Graber, MD, PC continues to maintain the highest standards in surgical techniques and practice standardization. The practice’s vast experience has resulted in a dependable program with excellent outcomes.

Women’s Services Adolescent Pregnancy Prevention and Services Project, Oswego County CiTiBOCES 179 County Route 64 Mexico, NY 13114 315-963-4251 www.citiboces.org/Page/62

The mission of Oswego County BOCES’ Adolescent Pregnancy Prevention and Services (APPS) Project is to coordinate the provision of high quality and innovative APPS strategies for the residents of the county. Intervention strategies focus on the reduction of premature sexual activity and parenthood, which present potential long-term medical, social, economic and psychological problems to adolescents, their families, the children they bear and society at large. CiTiBOCES provides counseling and education on human sexuality and health issues to students in area schools. Services are confidential.

Birthright of Onondaga County

346 North Midler Ave. #46
Syracuse NY 13206 1-800-550-4900 (Hotline); 315-479-5807 www.birthright.org

Birthright believes it’s the right of every pregnant woman to give birth and the right of every child to be born. This international, nondenominational volunteer organization offers positive solutions to women with unplanned pregnancies. Offers positive solutions to the problem of crisis pregnancy, providing help to women who may be pregnant. Free pregnancy tests, helpful service referrals, one-on-one counseling, diapers, clothing, maternity coats and clothing. Confidential for any woman.

Care Net Pregnancy Center of Northern New York 724 State St. Watertown, NY 13601 315-782-LIFE (5433) www.carenetnny.com


Assists women and men with unplanned pregnancies or those who feel their pregnancy is a crisis. Provides post-abortion counseling. Care Net Pregnancy Center is an affiliate of Care Net International.

New Hope Family Services

Cayuga County Health Department Prenatal Maternal and Child Health Programs

Open to Cayuga County residents; registered nursing visits throughout pregnancy to help promote a healthy pregnancy through education and teaching. Open to Medicaid- or WIC-eligible pregnant women in Cayuga County. Private insurance billed; no cost for services to the individual.

Syracuse’s go-to resource for unplanned pregnancy, parenting and adoption support. New Hope helps those who are facing an unplanned pregnancy and those with other pregnancy, parenting and relationship challenges. Its services are free and confidential. It offers pregnancy tests, options counseling, ultrasounds, adoption planning, post-abortion counseling, miscarriage and infant loss counseling, a Care Corner where clients can “shop” for free baby clothes, diapers, formula, and other baby supplies. No matter who you are or what brings you through our doors, we are here for you with the support and answers you need.”

Central New York Regional Perinatal Center

New Life Pregnancy Center

8 Dill St. Auburn, NY 13021 315-253-1560

Upstate Health Center Syracuse, NY 13210 3rd Floor, 90 Presidential Plaza Syracuse NY 13202 315-464-4458 www.upstate.edu/match

The Central New York Regional Perinatal Program (CNY-RPP) aims to promote healthy outcomes for women by ensuring that high-risk mothers timely access to a continuum of risk-appropriate obstetric care to include: preconceptual consultation, genetic consultation, invasive prenatal diagnosis and treatment, comprehensive obstetrical ultrasound, consultation for complex medical and surgical conditions of pregnancy, consultation for abnormal placentation, and diagnosis and treatment of fetal abnormalities. The CNY-RPP supervises 18 hospitals in the region, including those in Broome, Cayuga, Chenango, Cooperstown, Cortland, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tompkins and Tioga counties and includes four Perinatal Networks.

Family Planning Service

301 Slocum Ave. Syracuse, NY 13204 113 E. Taft Road N. Syracuse, NY 13212 315-435-3295 http://ongov.net/health/familyPlanning. html

Reproductive health care is offered to all persons regardless of ability to pay. Cost is based on family size and income, and no one is turned away. FPS accepts most insurance and can help patients apply for insurance to cover their family planning visit (if eligible).

Phone: 315-435-2000 www.ongov.net/health/visits.html

3519 James St. Syracuse NY 13206 315-437-8300 www.newhopefamilyservices.com

3349 Main St. Mexico, NY 13114 315-963-CARE (2273) newlifepregnancy@gmail.com www.nlpregnancy.org

Provides women with free pregnancy tests, peer counseling, parenting classes and practical assistance when faced with an unplanned pregnancy or when facing the challenging task of parenting.

Onondaga County Health Department – Syracuse Healthy Start

307 Gifford St. Syracuse, NY 13204 Phone 315-435-3304 www.ongov.net/health/WIC.html

The WIC program provides monthly benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a Breastfeeding Peer Counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across the County including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.). 10 George St. Oswego, NY 13126 315-342-7532, ext. 2410 315-342-0888 OPT 6 options@oco.org www.oco.org/crisis-development

Syracuse Healthy Start is a team of community health workers, nurses, educators, and community partners who work together to help moms have healthy babies and help families give their babies a healthy start. Services are confidential and voluntary, and work with the entire family before, during, and after pregnancy until their baby is 18 months old. The program helps connect families with public assistance, Food Stamps (SNAP), WIC, Medicaid, and medical care; answers questions about breastfeeding, pregnancy, and parenting; and provides support for diapers, packand-plays, and more.

John H. Mulroy Civic Center 421 Montgomery St., 9th Floor Syracuse, NY 13202

Onondaga County Health Department – Women, Infants and Children (WIC) Program

OPTIONS

John H. Mulroy Civic Center, 9th Floor 421 Montgomery St. Syracuse, NY 13202 Phone 315-435-2000 www.ongov.net/health/ syracusehealthystart.html

Onondaga County Health Department – Home Visits

The Healthy Families program provides home visits to pregnant women, new moms, and their babies. There is no fee for this program. Home visits are made by nurses, outreach workers, and social workers, and include health screenings and education about pregnancy, family planning, nutrition, baby care, growth and development, and other maternal-child health topics.

OPTIONS is a program of Oswego County Opportunities at no cost to women and their families. This program offers support services for all pregnant and parenting youth. Designed to prepare pregnant and parenting teens to be successful in life, OPTIONS provides counseling and education in the areas of pregnancy, preand post-natal care, labor and delivery, parenting, nutrition, mental health, family planning, job preparation, continuing education support, tutoring, decision-making and life skills, and a DADS program.

Planned Parenthood of Central and Western New York

Syracuse Office 1120 E. Genesee St. Syracuse, NY 13210 315-475-5540 www.plannedparenthood.org/plannedparenthood-central-western-new-york

2021 CNY Healthcare Guide - 95


Planned Parenthood of Central and Western New York has 9 health centers and one mobile unit. The agency delivers affordable, non-judgmental, high-quality health care to thousands of people each year. The skilled and caring staff are specialists in reproductive and sexual health.

Family Resource Center of Oswego County 157 Liberty St. Oswego, NY 13126 315-343-4866 24/7 Help: Option Line at 1-800-712-HELP (4357) or text HELPLINE to 313131 Texting: 315-227-2063 info@familyresourcecenter.life familyresourcecenter.life

Services include pregnancy testing; parenting and life skills classes for men and women; information on pregnancy, abortion and alternatives, and STDs; information on sexually transmitted diseases; referrals to community resources (medical care, childcare, housing, social services, etc.); post-abortion, miscarriage and sexual abuse education and support; referrals to adoption agencies; abstinence education. and help with practical items. For information on abstinence education, email prevention@familyresourcecenter.life for more information. All services are free and confidential.

Pregnancy Care Center of Cayuga County 75 Genesee St., Floor Two Auburn, NY 13021 315-255-2778 24/7 Helpline: 1-877-791-5475 info@auburnpcc.com www.auburnpcc.com

Pregnancy Care Center of Cayuga County assists young women and their families who are encountering the issues of an unplanned pregnancy to help them find the necessary resources to meet their needs. The center provides free pregnancy tests, referrals to doctors and community agencies, information on STDs, childbirth education lessons, parenting lessons, life skills lessons, men’s mentoring information, abstinence information, education on types of abortion procedures and their risks, and small group studies. All pregnancy options are discussed. All services are free and confidential.

REACH CNY, Inc

1010 James St. Syracuse, NY 13203 315-424-0009 execdir@reachcny.rg www.reachcny.org

REACH CNY, Inc. provides resources, education, advocacy, and collaborative

programs to improve health and promote health equity in Onondaga and Oswego Counties. Services help women, including pregnant and parenting women, connect to health care and community resources. They provide evidence-based comprehensive teen pregnancy prevention education for youth 10 to 21 in Syracuse. REACH CNY also promotes safe use and disposal of sharps and provides safe sleep education and Cribs for Kids. Please visit www. reachcny.org.

Oswego County Health Department 70 Bunner St. Oswego, N.Y. 13126 315-349-3547 oswegocounty.com/health

Free pregnancy testing is available. Call 315-349-3391 to schedule an appointment.

Women — Breast-Feeding Support Cornell Cooperative Extension of Oswego County 3288 Main St. Mexico, NY 13114 315-963-7286 www.thatscooperativeextension.org

Offers an in-home breastfeeding support program by certified breastfeeding / lactation / nutrition specialists. It is a onehour-a-week for six weeks program and includes nutrition education.

La Leche League of Onondaga County 315-623-0555 www.lllny.org Find on Facebook

La Leche League groups offer free in-person parent-to-parent support through regular meetings. All parents interested in breastfeeding, along with their babies and children, are welcome. La Leche League leaders are volunteers who are available for free telephone or email support every day.

La Leche League of Oswego 315-420-4080 www.lllny.org

Provides phone support to nursing mothers in Oswego County. Offers inhome service and support upon request.

Madison County Breastfeeding Connections Cafe 315-361-2065

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The Café -- where breastfeeding and pregnant families can get professional breastfeeding support, talk with other moms, check baby’s weight and milk intake and connect to community resources – is on hold due to COVID. The baby’s weigh station, through Oneida Health, 601 Seneca St., is on Mondays and Fridays, by appointment only. Call to schedule those appointments.

Oswego County Breastfeeding Coalition Mother Earth Baby 70 W. Bridge St. Oswego, NY 13126 315-216-4622 find their page on Facebook

The Oswego County Breastfeeding Coalition exists to promote, protect, educate and empower breastfeeding families in the community. Its goal is to increase the awareness of support services available to mothers in Oswego County and would like providers to seek services of lactation support to increase initiation and duration of breastfeeding in the community.

Women, Infants and Children (WIC)

Cayuga County Auburn Cayuga County WIC Office 157 Genesee St. Auburn, NY 13021 315-253-1406 www.cayugacounty.us Cato St. Patrick’s Church 2576 Mechanic St. Cato, NY 13033 Moravia St. Matthew’s Church 14 Church St. Moravia, NY 13118 www.cayugacounty.us/DocumentCenter/ View/1207/Cayuga-County-ClinicSchedule-PDF Herkimer County Dolgeville First United Methodist Church 21 North Helmer Ave. Dolgeville, NY 13329 315-429-7381 Herkimer Mohawk Valley Community Action Agency 401 East German St. Herkimer, NY 13350 315-866-5029 West Winfield The Federated Church 452 East Main St. West Winfield, NY 13491 315-822-6321 www.wicstrong.com/wp-content/ uploads/2015/06/Herkimer-WIC-Clinics.pdf for schedule Oneida County 1072 Northside Shopping Center Oneida, NY 13421


315-363-3210; 1-800-522-5006 415 N. Madison St. Rome, NY 13440
 Phone: 315-356-4755 617 South St. Utica, NY 13501
 Phone: 315-798-5066 https://capmadco.org/program/wic/

Onondaga County Health Department – Women, Infants and Children (WIC) Program

307 Gifford St. Syracuse, NY 13204 Phone 315-435-3304 www.ongov.net/health/WIC.html The WIC program provides monthly benefits for specific nutritious foods for women who are pregnant or breastfeeding and their infants/children up to age 5. The program also provides nutrition education, referrals to other supportive health and social services, and a Breastfeeding Peer Counselor program to support successful breastfeeding. WIC has convenient appointments (with some evening times) at clinics across the County including sites in Camillus, Lafayette, Liverpool, Onondaga Nation, and Syracuse (at both Gifford Street, and at Destiny Christian Center, Turtle St.). Oswego County WIC-OHC 10 George St., Suite 100 Oswego, NY 13126 315-343-1311, ext. 1460 www.oco.org/Health-services/wic

CNY HEALTHCARE GUIDE 2022 IMPORTANT HEALTH ISSUES IN CENTRAL NEW YORK Online n Print

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WIC is a nutrition education and supplemental food program serving pregnant, breastfeeding and post postpartum women, infants and children to the age of 5. WIC also offers a wide variety of breastfeeding support services.

Comprehensive Resources Guide INSI DE Women’s Services • Child ren, Seniors • Mental Heal th Support Groups Volunteering Free Health Clinics and more

Yoga

Pub lish ed by In Goo d Hea lth — CNY ’s Hea lthc are New spap er

Upstate Yoga Institute

6483 E. Genesee St. Fayetteville, NY 13066 315 445 4894 info@upstateyogainstitute.com www.upstateyogainstitute.com

Upstate Yoga Institute has been sharing yoga with the Syracuse community for 35 years. It teaches yoga in its traditional form as a mindful moving meditation which strengthens and relaxes the body, calms restless thoughts, balances the immune and nervous systems, and unveils the spirit. It offers group and private classes in yoga, mindfulness meditation courses and Vedic Chanting classes.

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ALL ABOUT HEALTHCARE IN CENTRAL NEW YORK. FOR INFORMATION, CALL 315-342-1182 OR SEND AN EMAIL TO EDITOR@CNYHEALTH.COM 2021 CNY Healthcare Guide - 97


AD INDEX

2021

CNY Healthcare Guide Listed Alphabetically Acu-Care................................................ Back Cover ARISE.................................................................... 56 Associated Medical Professionals......................... 15 Auburn Community Hospital.................................... 5 Bassett Healthcare Network ................................. 47 Bishop Rehabilitation.............................. Inside Front Catalyst for Change — Executive Leadership Consulting....................... 27 Cayuga Community Health Network......................... Cayuga Health....................................................... 23 Circare — Integrative Health Services.................. 55 CNY Fertility.................................................. Wrap 4 CNY Physical Therapy & Aquatic Center.............. 17 ConnextCare......................................................... 16 Crouse Hospital....................................................... 3 dB Audiology Assoc............................................... 39 Elemental Group —The Gardens.......................... 12 Empire DM — Medical Transportation................... 47 Excellus BlueCross BlueShield............................. 19 Guthrie Cortland Medical Center............. Wrap 2, 41 HCR Home Health................................................. 55 Healthwear Rental................................................. 35 Helio Health........................................................... 56 Hematology/Oncology Associates of CNY............ 55 Hospice of Central New York................................. 24 Integrative Medicine of Central New York.............. 28 Legacy Nursing & Homecare PLLC....................... 33 Loretto........................................................... Wrap 1 Mannion & Copani Attorneys ................................ 24

Mohawk Valley Health Systems (MVHS)............... 34 Multiple Sclerosis Resources of CNY ................... 63 Nephrology Associates.......................................... 44 New Hartford Dermatology.................................... 25 New Hope Family Services................................... 54 Oneida Housing Authority...................................... 25 Prevention Network................................................. 6 Samaritan Hospital................................................ 17 Seniors Helping Seniors........................................ 63 Seniors Home Care & Alzheimer’s Solutions........ 55 SOS - Syracuse Orthopedic Specialists................ 27 St. Ann’s Community..................................... Wrap 3 St. Joseph’s Hospital............................................... 7 Stoneleigh Apartments.......................................... 65 Syracuse Hemporium............................................ 38 The Kelberman Center — Autism Services Across the Lifespan.................... 33 TSA Physical Therapy........................................... 45 Tully Hill Treatment & Recovery............................ 55 Upstate Cerebral Palsy.......................................... 65 Upstate Heart Institute........................................... 10 Upstate Medical Hospital........................ Inside Back Upstate Orthopedics.............................................. 54 Upstate Yoga Institute............................................ 23 Van Duyn — Center for Rehabilitation & Nursing........................................ 45 William A. Graber, MD, PC — Weight Loss Surgery.......................................... 38

2021 CNY Healthcare Guide is online @ www.cnyhealth.com

98 - 2021 CNY Healthcare Guide


IN GOOD HEALTH — UPSTATE’S HEALTHCARE NEWSPAPER In Good Health publishes separate editions in 4 Upstate New York markets. Ask about Combo discount to advertise in more than one market.

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DECEMBER 2019 • ISSUE 172

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✓ Guide for a stress-free holiday season ✓ Dodging dietary dangers ✓ Healthful holiday gifts Page 16

Does it Run in the Family? How to create a family health portrait. P. 17

About 835 people in Monroe County go without a home on any given night CHEERLEADING

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Find out how health professionals are tackling the problem of homelessness Page 12

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Of all sports, football sends the most U.S. males to the emergency room, while cheerleading and gymnastics most often do the same for women and girls

CNYHEALTH.COM

UROLOGY SUNY Urology has more specialists, more procedures — including gender affirmation — and draws more patients. Physician Gennady Bratslavsky discusses the reasons for this growth

DECEMBER 2019 • ISSUE 239

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It is packed with good-quality protein and it sizzles with impressive amounts of selenium, several B vitamins, zinc and iron. Page 15

Trillium Health to reach milestone in 2020: less than 750 new HIV infections in the Rochester region by the end of next year. Page.14

How to create a family health portrait. P. 27

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OCTOBER 2019 • ISSUE 60

BREAST CANCER

Otolaryngologist Shaun Baker talks about what ENT is and why you need to see one if you have a problem related to ears, nose and throat

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■ How to help when cancer strikes a loved one ■ Breast cancer survivor: A profile ■ Mammography: What you need to know ■ Organizations help patients during cancer journey ■ Mammography for men? You bet ■ A novel approach to treating incurable cancers

things you can do to keep your heart strong, according to the chief of cardiology at University at Buffalo

Coming Soon: ‘Pot Breathalyzer’?

P. 16

University of Pittsburgh scientists are working to develop a THC breathalyzer for marijuana

P. XX

Buffalo Among Most Stressed Cities in U.S.

Running Red Lights a Deadly Practice

Queen City included on list along with Syracuse, Rochester

There were 939 people killed in red light-running crashes in 2017, a 10-year high and a 28% increase since 2012

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A Higher Purpose Goat Yoga in Baldwinsville helps fund mentoring services for youth. Page13

Highest rate in 35 years among college students. P. 9

(Oswego County)

MOHAWK VALLEY

Buffalo area

Herkimer area

Edition

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(Erie County)

(Herkimer County)

Niagara Falls area

Rome, Utica area

(Niagara County)

(Oneida County)

Minorities underrepresented in medical schools: Study

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Oswego area

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(Madison County) Turning the Tide Against HIV/AIDS

It is packed with good-quality protein and it sizzles with impressive amounts of selenium, several B vitamins, zinc and iron. Page 15

Edition

Oneida area

Does it Run in the Family?

Roast beef

CENTRAL NY (Onondaga County)

✓ Guide for a stress-free holiday season ✓ Dodging dietary dangers ✓ Healthful holiday gifts

CHEERLEADING

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Lucy’s Legacy Organs of former student at SUNY Upstate Medical University give life to several people, including a 30-year-old health care professional and a 70-year-old grandmother

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PHARMACIES Closures affect 1 in 8 pharmacies in the US: Urban, independent pharmacies in low-income neighborhoods most at risk

Why You May Need to See an ENT

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December 2019 • IN GOOD HEALTH – Mohawk Valley’s Healthcare Newspaper

• Page 1



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