Rochester Healthcare Guide 2024 by Wagner Dotto

HEALTHCARE GUIDE

ROCHESTER / FINGER LAKES

2024

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

CONTENTS

HEALTHCARE GUIDE 2024

FEATURE STO RI E S 8 FOODS THAT BOOST SKIN HEALTH DURING WINTER 10 3 TRENDS TO RESHAPE THE HEALTHCARE LANDSCAPE IN 2024 12 HOW AI WILL CHANGE HEALTHCARE 14 FEMALE SURGEONS BRING BETTER OUTCOMES

16 PROVIDERS BURNOUT 18 TOP 5 HARDEST MEDICAL SPECIALTY TO FILL 20 MARIJUANA USE’S HAMFUL EFFECTS 22 ACA: PLEASE LEAVE IT ALONE

GU IDES & RESOU RC E S 26 LEADERS IN GREATER ROCHESTER HEALTHCARE 38 CHARTS

EDITOR AND PUBLISHER Wagner Dotto · editor@GVhealthnews.com

46 RESOURCES DIRECTORY 82 ADVERTISING INDEX

40 HOSPITALS OF GREATER ROCHESTER

RESOURCE DIRECTORY EDITOR Mike Costanza CONTRIBUTING WRITERS Anne Palumbo, Jennifer Faringer Deborah Jeanne Sergeant, Barbara Pierce

RESOURCES LOCATOR Acupuncture. . . . . . . . . . . . . . . . . . 47 Addiction. . . . . . . . . . . . . . . . . . . . . 47 Adoption Services . . . . . . . . . . . . . 47 Allergy. . . . . . . . . . . . . . . . . . . . . . . 47 Agencies: Health & Human Serv.s. 47 FREE LEGAL AID . . . . . . . . . . . . . . 50 AIDS / HIV Services . . . . . . . . . . . . 51 Associations / Foundations . . . . . . 52 Autism Services. . . . . . . . . . . . . . . 54 Bereavement Support Groups. . . . 54 Blind & Visually Impaired. . . . . . . . 55 Cancer Services. . . . . . . . . . . . . . . 55 Caregiver Respite Services . . . . . . 56 Children / Family Services . . . . . . . 56 Disability Services . . . . . . . . . . . . . 58 Disabilities: Recreation . . . . . . . . . 58 Employment Assistance. . . . . . . . . 59 Gambling. . . . . . . . . . . . . . . . . . . . . 59 Health Insurance . . . . . . . . . . . . . . 59

ASSOCIATE EDITOR Steve Yablonski

Home Care . . . . . . . . . . . . . . . . . . . 60 Hotlines. . . . . . . . . . . . . . . . . . . . . . 60 Housing Assistance . . . . . . . . . . . . 62 Housing / Shelters . . . . . . . . . . . . . 63 FREE HEALTH CLINICS. . . . . . . . . 64 Literacy Resources. . . . . . . . . . . . . 66 Medicare. . . . . . . . . . . . . . . . . . . . . 67 Memorial Parks. . . . . . . . . . . . . . . . 67 Nutritional Health / Support. . . . . . 67 Real Estate . . . . . . . . . . . . . . . . . . . 70 Senior Services. . . . . . . . . . . . . . . . 70 Senior Living. . . . . . . . . . . . . . . . . . 72 Substance Abuse & Addiction. . . . 73 Support Groups . . . . . . . . . . . . . . . 74 Transportation Services. . . . . . . . . 76 Vocational / Job Training . . . . . . . . 76 Volunteering . . . . . . . . . . . . . . . . . . 77 Wig Studio. . . . . . . . . . . . . . . . . . . . 78 Women’s Services . . . . . . . . . . . . . 78

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

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WWW.GVHEALTHNEWS.COM Rochester / Finger Lakes Healthcare Guide is published annually by Local News, Inc., publisher of In Good Health: Rochester’s Healthcare Newspaper. Content for the guide was gathered in November–December 2023. © 2024 Local News, Inc. All Rights Reserved. No part of this publication may be reproduced in any manner without the express written consent of the publisher. HOW TO REACH US P.O. Box 525, Victor, NY 14564. Phone: 5 8 5 - 4 2 1 - 8 1 0 9 ; Fa x : 5 8 5 - 4 2 1 - 8 1 2 9 ; editor@GVhealthnews.com.

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SWEET POTATOES

FOODS TO BOOST SKIN HEALTH DURING WINTER

Sweet potatoes are an excellent source of vitamin A, an essential nutrient that can help renew skin as well as combat dry, flaky skin. Research has also shown that vitamin A may protect skin from sun exposure, helping to prevent sunburn, peeling, and wrinkles. But there’s more. This tasty tuber sings with vitamin C, which creates skin-strengthening collagen. And finally, the abundant antioxidants in sweet potatoes can help reduce free radical damage, contributing to long-term skin health. Of course, there are many more foods—from avocados to olive oil to sunflower seeds—that may boost skin health during colder months. So, consider what you like, understanding that it takes a complex combination of nutrients to keep skin in tiptop shape, and go from there. Whether you enjoy the healthy, unprocessed foods featured here or simply use them as a springboard for similar foods, you and your skin will be in a better position to best Old Man Winter if you eat wisely.

BY ANNE PALUMBO

curious thing happens to my skin during colder months: it goes on strike. Without any compassion for its owner, it gets all flakey and itchy; it dries up and turns red; and then—the ultimate horror—it cracks. Years of this recalcitrant behavior have taught me to do two things: load up on my favorite emollients and consume even more of the foods that could benefit my skin. Why does cold weather wreak havoc on our skin? Blame the conditions that cause skin to dry out and inflame: winter chill outside, dry air inside and abrupt temperature changes. Thankfully, the right foods can ease your winter skin woes. According to dermatologists and nutritionists alike, foods that hydrate, stave off toxins, quell inflammation and stimulate collagen production all help skin heal from the inside out.

Cold weather notwithstanding, there’s something else that impacts skin health during the winter months: increased sugar consumption. From holiday gatherings to TV marathons to cabin fever, we tend to reach for sugary foods more during the long winter months. And too much sugar, say experts, damages collagen and elastin in your skin—two protein fibers that keep your skin firm, flexible, and quick to recover. While many factors can contribute to dry, irritated skin—above and beyond the cold weather—maintaining a balanced diet of antioxidant-rich foods, healthy fats, colorful fruits and vegetables, protein, and plenty of water can help protect skin against Old Man Winter and his chafing sidekick, Jack Frost. Here, top foods you should eat to keep your body’s largest organ healthy, happy, and resilient.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

WALNUTS AND ALMONDS While there’s no such thing as an unhealthy nut, two nuts shine when it comes to promoting skin health: walnuts and almonds. Loaded with more omega-3 fatty acids than any other nut, walnuts strengthen skin membranes by locking in moisture and protecting skin cells. Almonds, on the other hand, teem with more vitamin E than most nuts. A potent antioxidant that quells inflammation, vitamin E also helps skin retain its moisture, a dream benefit for dry-skin sufferers! No wonder vitamin E is often referred to as the “fountain of youth” vitamin. What’s more, both nuts boast decent amounts of selenium, yet another antioxidant determined to show collagen-busting-age-accelerating free radicals the door.

WATERMELON AND CUCUMBERS SALMON

KIWIS AND RED BELL PEPPERS

Fatty fish, such as salmon, mackerel and herring, brim with nutrients that make them excellent foods for healthy skin. First and foremost, they’re rich sources of omega-3 fatty acids, which strengthen skin cells and help reduce inflammation. This type of fish also contains good amounts of vitamin E, a powerful antioxidant that helps protect your skin against damage from free radicals, inflammation, and UV rays. Lastly, fatty fish is packed with high-quality protein, which is needed for conserving the strength and integrity of your skin. Not a fish eater? Read on for other foods that keep our skin more durable during colder months.

Citrus gets all the fame as a source of vitamin C, but it’s also abundant in many other fruits and vegetables—often more abundant. How does vitamin C benefit our skin, especially when inside and outside conditions threaten its integrity? In a word, it shores it up! From promoting collagen production to slowing the effects of damaging free radicals, vitamin C helps keep skin firm, supple, and hydrated. Some of the more popular fruits that are exceptionally high in vitamin C: guavas, kiwis, strawberries, and oranges. And the vegetables: red bell peppers, broccoli, and Brussels sprouts.

Water is one of the most important nutrients for itchy, flakey, wind-burned winter skin. Because more water evaporates from our skin during the drier winter months, we need to stay hydrated to keep our skin stronger and more elastic. How much do we need? Though experts may not on agree on the precise amount, most recommend 48 ounces of water per day—whether it comes from beverages, foods, or the tap. Top fruits high in water: watermelon, strawberries, grapefruit, cantaloupe, and peaches. Top vegetables: cucumbers, lettuce, celery, tomatoes, and zucchini. Anne Palumbo is the author of Smart Bites, a column that is published in every issue of In Good Health.

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

3 TRENDS

PROJECTED TO RESHAPE THE HEALTHCARE LANDSCAPE IN 2024 BY BARBARA PIERCE

ith our longer lifespan and the transformative technologies that emerge daily, healthcare is evolving more rapidly than ever. Healthcare delivery is advancing at an unprecedented pace. Some trends that will shape the healthcare landscape in 2024:

ARTIFICIAL INTELLIGENCE “Artificial Intelligence, virtual visits and the use of wearable devices are all trends that will impact the future of how care is delivered in the future,” said physician Lisa Y. Harris, chief medical officer, Excellus BlueCross BlueShield. The use of AI in healthcare is not a

new concept, but recent advances have launched its potential forward by leaps and bounds. AI is not one technology, but rather a collection of them. It’s being used in healthcare for everything from answering patient questions to assisting with surgeries and developing new pharmaceuticals. For example, AI virtual nurse assistants are used to help answer patients’ questions, forward reports to doctors, and schedule appointments. Also, it can bring all the data regarding a patient together in a meaningful way so that the physician can make a precise diagnosis and treatment plan tailored to the patient. One of the key benefits of AI is its ability to make data-driven decisions. By analyzing large amounts of data, AI can

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

identify trends and patterns that human beings would take longer to identify or miss altogether. “The jury is still out on the utility and functionality of AI, but it’s a trend that can have broad implications,” said Harris. “It’s important to note that no technology is a proper substitute for the human mind and the expertise of trained physicians and health care professionals,” she cautioned. “Used appropriately, AI can be a useful tool in the arsenal doctors use to help speed up diagnosis, aid in the development of treatment plans and even provide additional options, but there are valid equity and accuracy concerns.”

PATIENT-CENTERED MODEL OF CARE “Consumers are asking for care to be delivered where they want it, when they want it and how they want it,” said Harris. The role of health care professionals is evolving. Harris sees the future model of care to include increasing home visits, and virtual visits, both more convenient to patients. During the pandemic, virtual visits — telehealth — were a necessity and showed us how things could change for the better. Today, more and more patients are taking advantage of virtual visits to connect with doctors via video chats, saving them a trip to the office. Also, the next wave of care emphasizes wellness and preventive medicine, rather than primarily treating problems after they occur. The direct primary care model is a practice and payment model where patients pay the physician directly in the form of periodic payments for a defined set of primary services. It’s been around for about a decade, but only recently started gaining traction. Each DPC practice varies. Physician Tina Chee, board-certified in internal medicine, owner and operator of Updesign Health in Syracuse, is in the forefront of this new model of care. “This is the future of primary care,” she said of her practice, describing herself as a doctor, health coach and partner. One important way she differs from other physicians is the 30- to 60-minute time she spends with her patients in each visit. “This allows enough time to review their situation and provide counseling, with the goal of optimizing their health. Time is valuable to both the doctor and the patient; having enough time with the doctor is the main thing I offer,” she added. “For most doctors, the more patients you see, the more income you generate, it’s like a factory.” She offers home visits to her patients in the local area, and telehealth visits to patients throughout New York state. She dispenses some medications from her office, with more affordable pricing. Another way Chee is unique is that she bills Medicare. “Every DPC is different,” she said. “Some opt out of Medicare. I’m a hybrid. I don’t charge on top of Medicare. My practice is more affordable. I focus on keeping people healthy. This is not supported in the insurance model.”

BIOMARKERS Testing a patient’s biomarker (or bi-

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Physician Tina Chee, board certified in internal medicine, is the owner and operator of Updesign Health in Syracuse. She regularly sees patients at home. ological marker) before deciding on treatment is an emerging trend. Biomarker-guided therapies have promoted the promise of more personalized medicine, with the prescription of the right treatment to the right patient, while avoiding expensive ineffective drugs and adverse drug reactions. Cancer treatments have especially taken advantage of this technology. Biomarkers refer to a broad range of measures which capture what is happen-ing in a cell or organism at a given moment. They are a biological indicator of your body’s internal condition — cholesterol is a biomarker, blood sugar is a biomarker, hormones are biomarkers. They can provide valuable information about cancer; each individual’s cancer has a unique pattern of biomarkers which will affect how certain cancer treatments work. Biomarker testing may help you and your doctor choose the most effective cancer treatment for you. Extraordinary possibilities in healthcare are waiting around the corner.

JANUARY 2024 • ISSUE

221

WHY YOU SHOULD CONSIDER Doing Pilate s

Growing in popularity,

the practice can help keep

you limber and strong

Meet Your Doctor

LISA LINCOL N, M.D.

Highland Hospital ER attendin physician receives ‘Unsung g Hero’ award from New York American College of Emergency Physicians, discusses emergency medicine work P. 4 ALSO INSIDE

5 THINGS YOU SHOULD KNOW ABOUT

FOOT CARE P.14

COLD WEATHER RUNNING MAY BE EVEN HEALTHIER P. 2

BENEFITS OF CHAIR YOGA Although mostly a seated activity, chair yoga promote s good health P. 10

IT’S WORTH SUPPORTING IT! editor@GVhealthnews.com

HOW AI WILL CHANGE HEALTHCARE Artificial Intelligence offers timesaving and lifesaving assistance BY DEBORAH JEANNE SERGEANT

t can seem difficult to picture artificial intelligence participating in work as intensely personal and as important as providing healthcare. Yet AI can provide healthcare providers with greater efficiency and efficacy in serving their patients. Technology can provide a bridge between the swelling demand for care and the shrinking number of providers. “AI seems to offer tremendous possibilities for the future of healthcare delivery,” said physician Joseph R. Maldonado Jr., CEO of Four County Management Corp. in New Hartford. “Incorporation of AI into healthcare carries with it the concern of incorporating the ‘art of medicine’ into the delivery of healthcare.” Maldonado also serves as executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga.

Although AI may prove a valuable tool in helping healthcare providers, Maldonado believes that people cannot entirely hand over healthcare to equipment empowered by AI, as physicians must make judgments that are often based upon ethical challenges and decisions. “These cannot always be made using an algorithm constructed using statistical data,” Maldonado said. “There is an emotional human element to healthcare that requires ethical judgment. Before embarking in embracing AI as the next best thing in medicine, clinicians need to decide what types of decisions clearly need to be made by humans engaging with patients in a human experience of healthcare delivery regarding what is ethically appropriate for AI and what clearly requires human decision making. Cost savings and efficiency cannot be the primary driver for the use of AI in medicine.”

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

One of the recent uses of AI technology is helping physicians bear the burden of completing electronic medical records. Health systems share these records electronically, saving time and increasing efficiency. EMRs can also help improve healthcare accuracy and reduce medical errors, especially for patients with multiple providers. But EMRs take time — a lot of time. Providers often must choose between reducing patient interactions during visits or completing charting during non working hours. “We’re evaluating various technology primarily AI right now, as so much of our physicians’ time is spent at the computer,” said Jennifer Eslinger, Rochester Regional Health COO and president of Health Care Operations. AI technology is available that will help enter the data so that physicians can focus on patients and have more free time out-

side of working hours — both big pluses for reducing burnout. Eslinger hopes to pilot AI of this type in early 2024. “When we started talking with our physicians about this, you could see them getting so excited,” she added. AI may also be used to help interpret medical imaging such as detecting readings that require more testing, such as pulmonary embolisms, pulmonary nodules, intracranial hemorrhages and detecting breast cancer. The AI algorithm compares a patient’s image compared with data sourced from thousands of other patients’ results to flag unusual findings. It’s up to the radiologist to synthesize that information. Typically, radiology results must be read by two radiologists. AI may represent one of them. But physician Jennifer Harvey, breast radiologist and chair of UR Medicine Imaging, said that all imaging is seen by human eyes. “It stratifies your work list based on risk,” Harvey said. She also views the assistance of AI for medical recordkeeping as “better for patient care. It takes away some of the ‘busy work’ and lets us focus on the patients. I think it will make solutions more efficient.” AI may also help recommend the best next test and reduce medical errors by spotting inconsistencies. Nancy Wayne, marketing administrator at Elizabeth Wende Breast Care in Rochester, said that early data coming from European studies indicate that the patients whose radiologist uses AI assistance fare as well as those with two radiologists performing readings. But “we still need to work with algorithms and produce the effect for all the algorithms, so we get the same consistent, reproducible results,” Wayne said. At this point, she sees the most potential for benefit in automation for making appointments and reducing the workload of EMRs. But she feels excitement for AI to develop to the point where it can accurately assist radiologists. “We have to make sure that the results are communicated to the radiologist so the radiologist can understand it,” Wayne said. “We have to define what we’re looking for and can we get accurate results. We don’t want patients to come back for false positives or false negatives. “There are startups using their own tools for AI but we need something that is tested globally and everyone can utilize. It can help us in so many ways by helping us do things that can be very time-consuming with staff. Also, just workflow through the facility. There are so many ways that AI can help.”

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

FEMALE SURGEONS BRING BETTER OUTCOMES FOR PATIENTS Is it the stereotypical nurturing nature of women or something else? BY DEBORAH JEANNE SERGEANT

n August 2023, US News & World Report cited two studies referenced in JAMA Surgery that indicate patients of female surgeons on average have better outcomes. One of the studies from Canada stated that after one year, “those treated by a female surgeon were less likely to experience death, hospital readmission or major medical complication,” wrote a team led by physician Christopher Wallis, of Mount Sinai Hospital in Toronto. A separate study looked at the routine

gallstone removal procedure and also indicated that women top men regarding patient outcomes. Another study — this time focused on gallstone removal, one of the most commonly performed surgeries — also found female surgeons outperforming males, on average, when it came to outcomes. JAMA Surgery writer physician Martin Almquist with the Skane University Hospital in Lund, Sweden, pointed toward women’s tendency for “patient-centered” decision making compared with men’s ten-

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

dency toward risk-taking and lower levels of collaborating with others. The researchers also referenced women’s methodical habits and taking longer to complete surgeries. “Being accurate and careful most likely beats risk-taking and speed when it comes to consistently achieving good outcomes for the patient,” Almquist wrote. Physician Lori Medeiros, executive director of the Rochester Regional Health Breast Center, questioned doubts that biology explains the reason is between the

outcomes. “Is it because it’s so hard for women to advance in surgery that they select women with better skills?” she pondered. “The point of this is less about the biology of the genders than the socialization of the experiment is telling us. It’s important to think about it through that window to look at a postulation study.” According to Zippia.com, of the current 32,876 surgeons working in the US, 48.8% are women and 51.2% are men. Medeiros also doesn’t want patients to apply the studies’ information to specific individuals. “There are those who do well in either gender and those who don’t do as well in either gender,” Medeiros said. “There’s a lot of interesting questions we can look at and it’s worthwhile if we’re looking at what are the advantages that can improve outcomes for patients. What socialization can we promote? It’s interesting that we’re still doing these studies expecting to see a difference and why do we expect to see a difference.” She added that better socialization in medical school may give women surgeons an edge, but that’s only a speculation. “The next stage should be realizing this is an interesting observation, but if you want to benefit from it, what’s the next series of studies we need to do to find out why?” Medeiros said. “This is good groundwork, but if the ‘why’ isn’t there, it’s male versus female. Observation isn’t enough. “Is there value in diving deeper into this? The value is not just saying men out-perform women or women out-perform men. If you see it in multiple domains and studies, is there value and can we tease out why?” It’s also important to look at the studies’ origin because they’re from outside of the US, according to physician Joseph R. Maldonado Jr., CEO Four County Management Corp in New Hartford and executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga. “I believe the article reviews some of the possible reasons for the findings of the two referenced studies,” he said. “It is important to note that the studies are from Canada and Sweden. The findings of these studies may be universal however; they also may be reflective of situations unique to male and female surgeons in these two countries. Both have a socialized medicine which makes their approach to healthcare different that the American healthcare system. Nonetheless, there appear to be unique qualities to men and women which may contribute to the reported differences in outcomes in both studies.”

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

STRESSORS ABOUND IN MEDICINE, DRIVE MANY PROVIDERS TO BURNOUT Physician burnout is a serious problem in Rochester area, according to a report from the Monroe County Medical Society. BY DEBORAH JEANNE SERGEANT

he Monroe County Medical Society recently published a report in The Bulletin, a magazine which is distributed among its members, focusing on physician health, wellness and burnout. “Physician burnout is a serious problem that is affecting the healthcare industry,” the report states. “It is defined as a syndrome of emotional exhaustion, depersonalization and reduced personal accomplishment. Burnout can lead to a number of negative consequences, including decreased patient care quality, increased medical errors and increased turnover of

physicians.” MCMS is working with the legislature to help support clinician burnout and wellness. The MCMS survey included 142 doctors across Monroe County, representing 28 specialties. Of the respondents, 95.07% were primarily clinical. The report relates that organizational and systems contribute to burnout, including the work environment, culture and leadership. Spending too much time on administrative hassles instead of direct patient care also leads to physician burnout. The report states that recent research

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

indicates “that excessive or moderately high amounts of time using electronic health records, at home resulted in an estimated 50% increase in the odds of experiencing job stress and a 46% increase in the odds of experiencing burnout, after controlling several demographic and practice factors. Length and degree of documentation requirements and extension of workplace into home life were work-related issues that contributed to their stress and significantly decreased job satisfaction, increased job stress and burnout.” Electronic health records (EHR) are

also called electronic medical records. Although they help create greater accessibility to medical information throughout a health system and facilitate collaboration among their physicians, they’re laborious. The time spent asking patients questions during visits and entering information saps time most physicians would rather spend engaging with patients, both with providing care and offering education on their healthcare. Another factor the report cited as contributing to burnout is the lack of workload control. Fewer independent providers practice today than ever before, meaning they work as employees of large health systems. Usually, those working independently must wear more hats to compensate for their lack of administrative staff. Of those surveyed, 92% had to work on EHRs outside of work time in order to devote sufficient time to patient care. Obtaining prior authorizations to confirm insurance reimbursement also devours physicians’ private time. For 88.32% of those surveyed, “working outside of work” included weekends and amounted to 10.94 hours weekly. WOW erodes the work life balance afforded physicians and contributes to burnout. “As a result, human-made added workload to the baseline workload of taking care of patients has worn down the healthcare works at the front lines of care, creating a true crisis in healthcare delivery,” the report stated. The MCMS hopes to “gain enough support regionally, from community input, local representatives of the federal and state government to work as a community collaborative effort to try to make headway by bridging and uniting many who know

firsthand the difficulties of making our local healthcare system work.” In addition, “we have a physician wellness committee and have recently created another called the patient-clinician alliance to address these burnout challenges that include the physicians, patients and payers,” said Jen Casasanta, communications manager for MCMS.

MITIGATING THE PROBLEM Area health systems are trying to mitigate physician burnout. At URMC, physician Jessica C. Shand is associate professor of pediatrics, health humanities and bioethics, directs the URMC clinician and faculty wellbeing program. “URMC has a vibrant physician wellbeing working group with representatives from every academic department and clinical area of our medical center,” Shand said. “Our mission is to identify and improve structural issues that contribute to physician burnout. With the full support of our leadership, we are currently focused on two major interventions: collaborating with our employee mental health team to implement supportive debriefs during and after critical events and improving our electronic health record technology to prioritize healthy work-life boundaries.” The health system is also working with local and national advocacy groups to help lower the administrative and regulatory burdens that contribute to burnout. Shand said that promoting physician wellbeing is an important part of URMC’s mission. “We want every one of our physicians to thrive and flourish, to find meaning and purpose in their work and to inspire their students, trainees and peers to do the

same,” Shand said. “Most importantly, we respect the many gifts of talent, time and sacrifice that our physicians have brought to the innumerable challenges that healthcare faces and we are proud to ensure that supporting them remains a top priority.” Jennifer Eslinger, Rochester Regional Health COO and president of health care operations, said that RRH’s biggest areas right now are leveraging mid-level providers to work “at the top of their license” to support physicians. “When doing so, they’re much more supportive to the care that our doctors are trying to deliver every day and providing much more robust team environment,” Eslinger said. RRH is also evaluating the use of technology for reducing the time physicians spend at computer screens entering EHRs. For example, AI can help enter information so physicians can focus on their patients. This “prevents them from having to go home at night for another couple of hours to finish charting,” Eslinger said. “There are promising technologies out there we’re hoping to pilot in early 2024. When we started talking with our physicians about this, you could see them getting so excited.” Although she acknowledged the merit of electronic records, they can make physicians appear uncaring if their faces are behind a laptop the entire visit. And they can also siphon physicians’ time away when at home. “I know our physicians — and I’m sure physicians across the country — are practicing because they want to ensure their patients feel heard and to help them feel better,” Eslinger said. “The lack of the ability to offer compassion because their noses are buried in the EMR—we need to fix this.”

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TOP FIVE HARDEST-TO-FILL MEDICAL SPECIALTIES Why is it so hard to see a specialist? Here’s why BY DEBORAH JEANNE SERGEANT

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

lthough every role in healthcare has been experiencing shortages since before 2019, the pandemic exacerbated the issue. Some physician specialty roles are especially difficult to fill in the Rochester area. Jennifer Eslinger, president and chief operating officer of Health Care Operations, Rochester Regional Health, explained what’s toughest for her healthcare organization to fill and why.

NEUROLOGIST “It’s hospital-based,” Eslinger said. “You’ve got to be in the hospital, committed to that in-patient environment. So much of what happens in that environment is largely stressful. There’s so much the physician can’t control.” She said that in many hospitals, the demand for neurologists is so high that their neurologists on staff must be on call every other day. Since that’s a difficult parameter for recruiting new neurologists, it places more pressure on the existing staff. “There’s very little work-life balance in neurology; especially with the stroke population, it’s very demanding. It’s an area we see is more challenging. More neurologists are saying they can only do ambulatory, outpatient or elective care.” Rochester Regional Health is currently evaluating services such as contractual telemedicine to help ease the shortage of neurologists, she said.

HOSPITALIST In a similar way, the hospitalist is a tough role to fill, as it is also on-site only. The hospitalist serves as the doctor to admitted patients. Eslinger said that one of the stressors for hospitalists is the delay in discharge for patients who need rehabilitation or a bed at a long-term care facility. The lack of available staff to care for patients in long-term care has led to massive “offline” beds at these facilities, meaning hospitals have no place to discharge patients. This problem forms a bottleneck at the emergency room as patients linger in hallways, waiting for a room. “Long-term care or rehabilitation may be what the physician knows is best for the patient, but it’s very stressful when the insurance approves that placement and there’s no place open or heaven forbid, they deny it altogether,” Eslinger said. “For that reason, hospitalist medicine is challenging. The doctors feel a little stuck. They can’t

control everything they want to see for that patient. It’s a high-stress environment.” To help pick up the slack, the health system’s mid-level providers such as advanced practice nurses are working at the level of their licenses. However, there’s also a downside. “Unfortunately, they’re leaving the bedside,” Eslinger said. “We’re leveraging advanced nurse practitioners to make up for the shortage of hospitalists. We are very blessed in our region to have more and more nurses moving into advanced practice.” Rochester Regional Health hospitalists’ schedule is seven days on followed by seven days off and includes academic teaching with resident teams and observation and consultation services.

CARDIOLOGIST In addition to hospitalists, cardiologists are hard for Finger Lakes Health to recruit. Ashley Veltz, physician and advanced practice clinician recruiter for Finger Lakes Health, said that the health system has resorted to bringing in an outside search firm to help. “I think that’s due to the specialty,” she said. “Also, I think difficult because a lot of people are looking for bigger cities to relocate to, not Geneva, New York.” She said that part of the solution is “selling” the city so cardiologists view Geneva as a good place to raise a family and a pleasant place to live with interesting things to do.

TOTAL JOINT ORTHOPEDIC SURGEON “It’s a very specific specialty,” Veltz said. “There’s only so many orthopedics out there that do those types of specialty surgeries.” She added that because of Geneva’s size, total joint orthopedic surgeons may not be attracted to relocating there.

GERONTOLOGISTS Veltz said that in general, gerontologists’ patients tend to have complex medical issues that take more time to discuss and treat. In a practice setting, this can mean lower remuneration as providers generally see fewer patients each day. “We’re working with outside recruiters to really get our job posting out there on LinkedIn,” Veltz said. “We use JobBoard, a nationwide resource so we’re not just advertising in Rochester and Geneva.”

Another strategy that Finger Lakes Health is considering is reaching out to educational institutions to recruit newly minted physicians.

WHY IS IT SO HARD TO RECRUIT? So why are some specialists hard to recruit? Physician Joseph R. Maldonado Jr., CEO of Four County Management Corp. in New Hartford and executive director for the Medical Societies of the Counties of Oneida, Herkimer, Madison, Chenango, Oswego and Cayuga, offered a few thoughts. “The challenges regarding providing access to specialty services varies from healthcare system to system. First, there exists the reality that there are varying thresholds in terms of numbers of patients required to make specialty practices sustainable. A small rural community may simply not have sufficient complex births to sustain or warrant the hiring of a neonatal pediatrician. “Second, many smaller communities may not have sufficient medical demand to support the purchase of expensive medical equipment necessary for certain specialty services. For example, it may be difficult to recruit a newly trained urologist to a small community if the hospital does not have a robotics program which may cost millions of dollars to establish. If the urologist is solo, a potential new recruit may opt to go elsewhere where they can have additional partners from whom to get and maintain new skills and experience. “Third, liability concerns especially in areas such as neurosurgery, trauma and obstetrics and gynecology have made it difficult to recruit specialists in these areas to smaller communities. The impending possible signing of the Wrongful Death Bill in NYS may increase medical liability insurance rates making the problem worse for smaller communities. “Finally, the higher prevalence of lower-reimbursing payors in certain regions or pockets across Upstate New York makes it difficult for specialists to opt for practicing in such communities. The low rates of reimbursement for medical specialty services by Medicaid makes it impossible for private medical practices to meet their overhead and provide a suitable income for physicians in the practice. Faced with this possibility, many specialists look for communities that have better reimbursing insurance payors, leaving small communities to look for other options such as hospital sponsored clinics which offer part-time specialty services.”

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

Jennifer Faringer is the director of DePaul’s NCADD-RA (National Council on Alcoholism and Drug Dependence-Rochester Area).

MARIJUANA USE:

HARMFUL EFFECTS ON PHYSICAL, EMOTIONAL AND BEHAVIORAL HEALTH BY JENNIFER FARINGER

he adolescent brain is not fully developed until approximately ages 21 to 25. Adolescents who start using marijuana before age 18 increase the likelihood seven-fold that they will develop a cannabis use disorder (according to the National Institute on Drug Abuse , in 2019. Legalization has been associated with a 25% increase in cannabis use disorder (CUD) among 12- to 17-year-olds. One in six individuals who begins using marijuana in adolescence will struggle with addiction.

Adolescents are two to four times more likely to develop a substance use disorder within two years of marijuana use, much more rapidly than an adult, and three out of 10 will develop the criteria for CUD. Young people who use marijuana often say they use it to relax or decrease anxiety. Initially that may be the case. Marijuana is four times stronger than the natural chemicals in our body that help us relax. However, over time marijuana use decreases the body’s natural ability to relax. Soon the brain needs marijuana to experience the

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

same calm felt prior to use and becomes dependent on continued use. Acute effects of marijuana use on the body include: • Impaired attention and shortterm memory • Impaired motor coordination and slower reaction times • Distorted sensory perception • Increased appetite, dry mouth, red eyes • Lessening of nausea and vomiting (with low potency products) At higher doses (higher tetrahydrocannabinol THC) effects may include: • Anxiety, fear, paranoia • Nausea and vomiting • Dizziness • Hallucinations for some Effects are based on the amount used, the frequency of use and the potency smoked or consumed, and are also related to how the drug is used (smoked or ingested for example) and whether the individual is a new user. Long-term effects on the brain for adults who smoked cannabis regularly during their adolescence leads to impaired connections in specific areas of the brain that impact: • Alertness and self-conscious awareness • Learning, memory, decision making • Attention difficulty • Difficulty coding and retrieval of information • Complex problem solving Effects of marijuana use on adolescents can result in decreasing educational achievement, a higher likelihood of dropping out of school and lower satisfaction with life. Additionally, multiple research studies point to a connection between cannabis use and mental health issues. The risk of an adolescent who uses marijuana developing a psychotic disorder is almost doubled. There is an association between risk and age of first use, frequency of use, and potency. Additionally, there is a lifetime risk of developing major depression, panic disorder, bipolar disorder, generalized anxiety disorder, PTSD, as well as alcohol and other drug use problems. Just as tobacco can damage the lungs, the same may be said for marijuana. Smoking cannabis causes chronic bronchitis, inflammation of the airways, increased general respiratory infections, and increased rates of pneumonia. Vaping cannabis is even riskier, especially with increased numbers of youth and young adults vaping. Cannabis e-liquid

contains various dilutants which include vitamin E acetate. There was a rise in individuals showing up in the emergency department with E-cigarette or vaping use-associated lung injury (EVALI). Between 2019 and 2020 there were 2,807 hospitalizations and 68 deaths. Of the 2,022 hospitalized, 82% used products containing THC. It was found that vitamin E acetate was strongly associated as the cause of EVALI. Cannabis also impacts the heart and

cardiovascular system. Smoking cannabis has been shown to increase heart rate and blood pressure, oxygen demand on the heart, damage to lining of blood vessels, the chance of blood clot formation, and cardiac arrhythmia. With prolonged and excessive cannabis use causing cannabis hyperemesis syndrome (CHS), the digestive system is impacted resulting in excessive and severe vomiting and nausea. Symptoms include dehydration, severe electrolyte imbalance, acute kidney injury, and possible tears of

the esophagus from excessive vomiting. Patients are treated in the hospital balancing electrolytes, rehydrating and using hot showers to somewhat relieve symptoms temporarily. Symptoms are relieved when cannabis use stops. This represents only some of the health risks for youth, families, and our communities. For further information go to: https:// ncadd-ra.org/resources/awareness-campaigns/marijuana/.

POSSIBLE EFFECTS OF CANNABIS BODY

BEHAVIOR

Change in Pulse Rate / Blood Pressure

Impaired Motor Ability Impaired Driving Panic Attacks Paranoid Thoughts Hallucinations

Dry Mouth Dizziness Red Eyes Increased Appetite

MIND Mood Change Altered Perception of Time

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Impaired Attention/ Short-term Memory Hypersensitivity

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REPEAL THE AFFORDABLE CARE ACT? PLEASE LEAVE IT ALONE BY GEORGE CHAPMAN

wo Republican presidential candidates — so far Trump and DeSantis — are, for some inexplicable reason, pledging to get rid of the ACA, often referred to as Obamacare. Trump calls Obamacare a “disaster” and “terrible healthcare.” There have already been more than 40 exhausting, politically motivated attempts to repeal the widely popular ACA. So this begs the question, who is lobbying and pressuring the presidential candidates to get rid of this “disastrous” program? Interestingly, neither candidate refers to the historical health insurance act as the Affordable Care Act because they are deliberately politicizing and confusing the issue by referring to it as Obamacare.

They won’t call it the ACA because it is widely popular, in both red and blue states, especially for those who are covered by it. By calling it Obamacare they are hoping to dredge up some lingering antipathy toward the former president and grab some misinformed votes. Past surveys have confirmed the confusion. When asked should “Obamacare” be repealed, many people’s knee jerk response was “yes.” But when asked if the “Affordable Care Act” should be repealed, the same people thoughtfully answered “no.” The ACA has been law for 13 years and has grown in popularity every year. As of the end of 2023, 40 million people are covered by the ACA either by qualifying for expanded Medicaid or qualifying for discounted premiums based on household income.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

The ACA has decreased the percentage of us without health insurance from around 15% to around 8%. I can’t imagine it’s the very people that rely on the ACA for coverage that are trying to get rid of it. Maybe it’s the insurers? The ACA is administered by some of the same commercial carriers that cover those fortunate enough to be covered by employer-sponsored health insurance, mostly paid for by employers. Granted, commercial carriers have opted in and out of the ACA market every year, but insurance companies do that in all their markets. It’s not just the ACA. Carriers are prone to exit a particular market because of low enrollment or low profitability. Most states have around five carriers

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involved in the ACA. I don’t think insurers are too upset with the ACA. Maybe it’s the providers. Hospitals, physicians and nurses must be behind the idea of nixing the ACA. And to show their utter dissatisfaction, they single out their patients covered by the ACA and provide them with “terrible” sub par healthcare. When someone claims the ACA provides “terrible healthcare” they are insulting every hard-working physician, nurse and hospital in the country. (Insurers, like the ACA, pay for care; they don’t provide care.) Fact is, I have not heard or read that any of the various medical associations (AMA, AHA, ANA, etc.) expressing their displeasure on behalf of their members with the ACA, per se. If there is any displeasure among providers, it is with all payers. So, you can’t single out the ACA. Thanks to the ACA, hospitals and physicians worry far less about uninsured patients (less than 8%) unable to pay for their care. (Early critics and naysayers of the ACA, back when it was first being proposed, predicted it would create pure hell — vandals at the gates — for providers because their offices, ERs and operating rooms would be flooded with people with years of pent-up medical problems. Never happened.) Without the ACA, more hospitals, especially rural ones, would have eventually closed under the weight of unreimbursed care. The ACA is popular in both red and blue states with the former probably having

more rural hospitals. The ACA also made deciphering dozens of insurance plans and making valid comparisons, far easier. (Just ask anyone in human resources.) The ACA created three levels of insurance with increasing amounts of mandated coverage: bronze, silver and platinum. Most employees are covered by a medium-priced silver level. An individual who purchases health insurance on the exchange would have the

Pre-existing conditions virtually locked employees into their place of employment. Some people would have to refuse a better job offer at another employer for fear of losing coverage if the new employer offered different insurance. So, I cannot fathom which of the four major stakeholders in the ACA (insurers, hospitals, physicians, patients) are pressuring the two presidential candidates to get rid of the “terrible healthcare” paid for by “Obamacare.” Surveys show there are far bigger challenges on voters’ minds like immigration, climate change, inflation, national security, voter rights and reproductive rights to name a few. Surveys do indicate however that voters are dissatisfied with the expense of healthcare in our country and rightly so. If you want to campaign on healthcare, our entire system needs a fix. Just don’t single out the ACA as the problem.

‘The Affordable Care Act has been law for 13 years and has grown in popularity every year. As of the end of 2023, 40 million people are covered by the ACA. It has decreased the percentage of us without health insurance from around 15% to around 8%.’ same three coverage options. When considering either BlueCross silver or Aetna silver for example, it is apples to apples. Of course, insurers can spice up their plans to attract more members, but they must include the minimum mandated benefits for the level. Most importantly and now taken for granted, the ACA finally ended the infamous pre-existing condition clause in insurance contracts that basically prevented anyone with a pre-existing condition from switching plans because any new plan would refuse to cover the condition. Pre-existing conditions could include cancer, AIDS, pregnancy, cardiac disease or even hypertension.

George W. Chapman is a healthcare business consultant who works exclusively with physicians, hospitals and healthcare organizations. He operates GW Chapman Consulting based in Syracuse. Email him at gwc@gwchapmanconsulting. com.

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LEADERS IN HEALTHCARE GREATER ROCHESTER

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

HEALTHCARE LEADERS IN GREATER ROCHESTER

Jane Ahrens Owner, Ahrens Benefits Company. With the organization since: 2008. In current position since: 2008. Education: Master of Science degree in health education. Career Highlights: Twenty-five-year teaching experience in the Rochester City School District as a health education teacher. Current affiliations: NABIP, Greece, GatesChili and Spencerport chambers of commerce.

How do you describe your managerial philosophy or approach? “The most important thing to

me is that every agent on my team succeeds. We have a family atmosphere at work.”

Skills that make you an effective leader: I’m

highly organized and make sure that the whole team is meeting their deadlines.

How can the healthcare industry in the region be improved? “Health insurance premiums need to be affordable for everyone. “

What do you do for fun? Travel – we like to

cruise. Go to the theater to see Broadway musicals.

Michael Apostolakos Chief medical officer, Strong Memorial Hospital and Highland Hospital. With the organization since: July 1987. In current position since: 2017. Education: Bachelor’s degree in pharmacy, University at Buffalo, 1983; medical degree, University at Buffalo, SUNY School of Medicine & Biomedical Sciences, Medicine 1987. Career Highlights: Among several awards and accolades are: 2019: Named the Georgia and Thomas Gosnell Professor in Quality and Safety; 2020: Received Distinguished Service Award in the cat-

egory of Health Care Team, Rochester Academy of Medicine Annual Awards; 2020 and 2021: Named to Power 30, Healthcare, Rochester Business Journal; 2018: Greater Rochester Quality Council Performance Excellence Award, Wash-Glove-Wash Hand Hygiene Improvement Project; 2015: University of Rochester Medical Center Board Service Excellence Team Award, Adult Rapid Response Team; 2012: selected a top “I CARE” provider, University of Rochester Medical Center; 2017 – 2018: selected as one of the “Best Doctors in America;” 2011 – 2012: Arthur W. Bauman Teaching Award, department of medicine, University of Rochester; 2010: selected for inclusion in Who’s Who in America; 2010: Rochester Business Journal Health Care Achievement Award for Innovation; 2009 – 2010: selected as one of the “Best Doctors in America;” 2009: Selected for inclusion in: Who’s Who in America; 2009: Team Excellence Award, University of Rochester Medical Center board; 2008: selected as one of “America’s Top Physicians;” 2007 – 2008: selected for special commendation for third year Medical School Teaching during the academic year, University of Rochester Medical Center. Current affiliations: Professor of medicine and Public Health Sciences at University of Rochester Medical Center; chief medical officer at University of Rochester Medical Center; American Board of Internal Medicine certified in pulmonary disease and critical care medicine; member of the Society of Critical Care Medicine; course director for the Fundamentals of Critical Care Support Course; member of the Alpha Omega Alpha Honor Medical Society.

How do you describe your managerial philosophy or approach? “I would describe my leadership

style as servant leadership. I attempt to share power and strive to help others develop and perform as highly as possible.”

Skills that make you an effective leader: “I am trustworthy and a good communicator and motivator.”

How can the healthcare industry in the region be improved? “A continued focus on valuebased care for our patients.”

What do you do for fun? “I enjoy spending

time with my family, watching sports and exercising.”

David E. Baum Chief medical officer, senior VP of medical services, medical director of urgent care, F.F. Thompson Hospital. With organization since: 1987. In current position since: July 2014. Education: Albany Medical College, medical degree; University of Rochester Medical Center, internship and residency; Cornell Law School, law degree. Career Highlights: “Becoming involved in the medical staff executive leadership at Thompson and working with the former and current administrators to engage medical staff in a meaningful quality improvement process.” Current Affiliations: Attending emergency department physician, FF Thompson Hospital.

What is your biggest challenge in your current position? “Recruiting primary care providers

to the hospital system so we can provide that essential first layer of care. There’s a concerted effort on our part to expand our primary care base — both family practice and internal medicine. We’ve had recent success and sometimes when it rains, it pours, but in previous years, we’ve had diligent efforts only to come up empty.”

What is your greatest strength professionally?

“I seek consensus from every stakeholder in the healthcare system with the idea that among many, we can find a single, coherent approach in order to achieve our mission of providing the highest quality of care to the community.”

If you could make one change to the current healthcare system, what would it be? “I would

say it would be to offer improved incentives for our nursing staff as they come into the health system. We have to create a positive, nurturing environment for them to start their careers and to become seasons nursing professionals.”

How do you support the well-being of your team? “We have ears to the ground, we listen to their concerns and take them seriously, and we work to improve their work

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

environment as is necessary based on their experience.”

Richard ‘Chip’ Davis

President and chief executive officer, Rochester Regional Health. With the organization since: March 7, 2022. In current position since: March 7, 2022.

Education: Ph.D. in public health, Johns Hopkins University; master’s degree in counseling and consulting psychology, Harvard University; bachelor’s degree in psychology, University of Michigan. Career Highlights: CEO, Rochester Regional Health, Rochester. Led transformation journey of $3.2 billion health system in New York state with nine hospitals, a robust network of primary and specialty services, and more than 19,000 employees. • Senior vice president and CEO, Henry Ford Health System South Market and Henry Ford Hospital, Detroit: Provided strategic leadership and direction over clinical operations of 33,000-employee health system with more than 100 care delivery locations, including two hospitals totaling 1,240 beds. Led creation of a state-of-the-art health system central command center. Helped broker an agreement for Michigan State University to become the main academic partner for the health system, and worked on the team to implement the first hospital-at-home program in Michigan. • President and CEO, Sibley Memorial Hospital, Washington, DC: Established an innovation hub, the first-of-its-kind healthcare improvement accelerator in a community hospital. • Vice president of innovation and patient safety, Johns Hopkins Medicine, Baltimore, Maryland: Ran ambulatory operations and led transformational efforts for the academic medical system. • Faculty, Johns Hopkins School of Medicine, School of Public Health, and Business School, Baltimore, Maryland. Current affiliations: Member of the board of directors of the following organizations: Rochester Institute of Technology; Greater New York Hospital Association; Hospital Association of New York State; Hospital Association of Western and Central New York; Rochester Chamber of Commerce; ROC2025; National Center for Healthcare Leadership; Pre-

mier Board Advisory Council; Revology Board; American Hospital Association Committee on Health Strategy and Innovation.

What is your biggest challenge in your current position? “It is widely recognized that

U.S. healthcare is in a state of crisis due to a combination of factors including lingering impacts of the COVID pandemic, labor challenges, inflation, supply-chain vulnerabilities, below-cost reimbursement from Medicare and state insurance programs, rising patient needs, and decades of operational efficiency. The great challenge of our day is to reinvent how healthcare is defined and delivered — to halt obsolete approaches and innovate new ones — so that our health system can thrive in a future that ensures affordable, easy access to high quality, comprehensive care for all members of the communities we serve.”

What is your greatest strength professionally?

“As a leader, my role is to embody our organization’s strategic vision and then unlock the creative intelligence of our team members to achieve shared, clearly defined goals. This requires an understanding that our best innovations come from our team members, physicians and patients, and furthermore that these change agents must be encouraged, heard and supported. Over my career, I have been fortunate to learn about and successfully apply principles of scientific method as manifested in “lean” process efficiency, human-centered design, and the Comprehensive Unit-based Safety Program (CUSP). All of these bring data-supported rigor to the transformation process and encourage employees to think in unconventional ways to solve entrenched problems.”

If you could make one change to the current healthcare system, what would it be? “I would

encourage healthcare leaders nationwide to make it an organizational priority to embrace innovation and purposeful transformation. This includes emphasis on quality and safety; operational excellence; financial sustainability; and employee wellness and engagement — all orchestrated to provide an exemplary patient experience. Rochester Regional Health currently is advancing definitively on such a transformation journey, and achieving milestone successes using a workstream approach engaging employee teams to drive measurable improvements in targeted operational areas.”

How do you support the well-being of your team? “At Rochester Regional Health, we have made employee wellness and engagement one of the key drivers of our transformation journey. That encompasses everything from physical health and safety in

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

the workplace to emotional well-being. At the basic level, we create a physical environment that is clean, secure and inviting. Our employee cafeterias offer nutritious, delicious meals, and we are modernizing spaces that need upgrades. We create a welcoming environment for all through our commitment to diversity, equity, inclusion and justice. From the moment a new team member joins us, they become part of an organization that supports their long-term professional development with education and career advancement opportunities. Our benefits program provides employees with access to affordable, high quality health insurance covering preventive, specialty, and acute care. “Healthcare is a meaningful but demanding career. Supporting our team members to rest and renew are a range of offerings, from outdoor garden spaces to a wellness center offering yoga classes and state-of-the art fitness equipment. Our spiritual care team of chaplains is always ready to offer support, as is our employee assistance program. Also fundamental is the collaborative spirit that shines through in frontline teamwork and leadership’s appreciative recognition of employee achievements.”

Jennifer Faringer

Director of DePaul’s NCADD-RA (National Council on Alcoholism and Drug Dependence-Rochester Area). With the organization since: 1991. In current position since: 2002.

Education: Bachelor’s degree from Syracuse University; master’s degree in education from SUNY Brockport. Credentialed prevention professional through NYS OASAS. Career Highlights: “Increasing the community awareness of the risks associated with addiction, expanding NCADD-RA’s education and training programs, developing multiple referral directories as well as increasing the variety of current resources and tools for parents and community.” Current affiliations: Vice president of Association of Substance Abuse Providers of NYS; vice president of Councils on Addiction of NYS; Executive Committee of Finger Lakes Consortium of Addictions Services and Supports; board member at ROCovery Fitness.

How do you describe your managerial philosophy or approach? “I seek to support

staff in providing programs and services of excellence with creativity and passion for the work we collectively offer our community.”

Anne Gallese

Skills that make you an effective leader:

“Always available to listen, support the work of the team, patience and lead by example.”

How can the healthcare industry in the region be improved? “The field of addictions is at a

time of increasing need for our collective services while in the midst of a workforce staffing crisis. This applies to both those of us within the prevention education field as well as those in the treatment and recovery fields.”

What do you do for fun? “Enjoy outdoors –

walks and hiking, swimming, scuba and snorkeling as well as Pilates and yoga indoors.”

Chief executive officer, Rochester Presbyterian Home.

surveys during the COVID-19 crisis. After successfully leading Kirkhaven through the pandemic, I was named CEO of Rochester Presbyterian Home in 2023.”

With the organization since: January 2023.

What is your biggest challenge in your current position? “Staffing is the biggest challenge

In current position since: January 2023. Education: Bachelor of Science degree in nursing from the University at Buffalo, Buffalo; MBA, health care management, University of Phoenix. Career Highlights: “After starting my nursing career in home care, I was promoted from director of nursing to administrator of health services at The Chesapeake, a 500-unit continuing care retirement community in Virginia. I became a licensed nursing home administrator and achieved five consecutive years of deficiency-free VA State Inspections. I was appointed chief executive officer and administrator at Kirkhaven, where I achieved 5-star rating for quality of care and deficiency-free infection control

I am facing right now as CEO of Rochester Presbyterian Home. The shortage of licensed nurses and care partners puts a strain on all systems within the organization.”

What is your greatest strength professionally? “I

think that my greatest strength professionally is my style of leadership. I take a proactive approach, focusing on achieving results through tapping into the power of the team. I prioritize health and business operations management and continuous quality improvement to drive results and help nonprofit healthcare organizations deliver on their missions.”

If you could make one change to the current healthcare system, what would it be? “I would

resolve the nursing shortage by incentivizing people to pursue nursing careers. Currently in the U.S., 55% of the RN workforce is age 50 or older. More grant opportunities, reduced college tuition rates and student

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

loan debt relief programs would benefit young adults entering the workforce after high school.”

How do you support the well-being of your team?

“As a healthcare professional and caregiver at heart, I support my team by promoting and encouraging work–life harmony. When employees’ work-life is balanced and happy, they are more productive, take fewer sick days, are less stressed and are more likely to stay in their jobs. I am a staunch advocate for self-care and try to model behavior that supports these ideals. I believe that if you plan your work and work your plan and make health your priority, you can achieve success in ways you never even imagined.”

Steven I. Goldstein Vice president, University of Rochester Medical Center; president and chief executive officer, Strong Memorial Hospital and Highland Hospital; president, long-term care, University of Rochester Medical Center. With organization since: September 1996. In current position since: 1997. Education: Bachelor’s degree, Utica College of Syracuse University; master’s degree, St. Louis University Graduate School of Hospital and Health Care Administration. Career Highlights: Named one of the smartest people in health care by Becker’s Hospital Review; diplomate of the American College of Healthcare Executives; American Hospital Association (AHA) board of directors; also AHA Regional Policy Board 2 chairman, board liaison to the section for long-term care and rehabilitation, AHA committee on research and AHA committee on health reform; Healthcare Association of New York State (HANYS), board chairman; previously served as president of Rochester General Hospital; acting president of The Children’s Medical Center, Dayton, Ohio; assistant administrator of the University of Nebraska Hospitals and Clinics; and administrator of the Nebraska Psychiatric Institute, Omaha, Nebraska. Current affiliations: Accreditation Council of Graduate Medical Education (ACGME) board executive committee; American Hospital Association, committee on clinical leadership; boards of directors for University of Rochester Medical

Center, Highland Hospital of Rochester, UR Medicine Home Care, Pandion Optimization Alliance: Healthcare Education and Advocacy (formerly Rochester Regional Healthcare Association); professor of public health sciences, University of Rochester School of Medicine and Dentistry; professor of clinical nursing, University of Rochester School of Nursing.

How do you describe your managerial philosophy or approach? “Hire the most talented administrators, providers and staff members available, then empower them to do their jobs while remaining available to serve as a problem-solver.”

How do you describe your managerial philosophy or approach? “Treat each person

with the dignity and respect they deserve in a confidential manner from start to finish. They will then return again.”

Skills that make you an effective leader: “The

ability to be compassionate and kind all while understanding the sensitive nature of each person. There are no walk-ins permitted. By appointment only.”

How can the healthcare industry in the region be improved? “Better networking outside

the realm of a hospital or health facility. Provide contact information to each patient experiencing hair loss from whatever condition they are experiencing.”

Skills that make you an effective leader: “Knowledge of healthcare financing and regulation, strategic decision-making ability, maintaining strong relationships with colleagues internally and at other institutions.”

How can the healthcare industry in the region be improved? “Expand care networks so that

health systems can manage the transition to value-based payment models, increasing patient access to primary care and preventive services while providing high-quality clinical care as close to home as possible for Upstate New Yorkers.”

What do you do for fun? “Spend time with

friends and family, including my wife, Bonnie; children Brian, David and Rebecca; their spouses and our seven grandchildren.”

Sharon M. Grasta (Russo) Owner, Grasta’s Beauty & Wig Studio. With the organization since: 1963. In current position since: In business for 60 years. Education: Continental Beauty School; Chadwick of England Styling School; Alternative Hair Training; Rene’ of Paris Certificate of Achievement; Gold Award for Oster Comments; Certification of Achievement for Jon Reneau Easin Hair Core 1 & 2; Follea Academy Hair for Life Award. Career Highlights: “Helping all those wonderful people who were having a difficult time, to feel as beautiful outside as inside. I am here for them. I want them to feel happy and secure.”

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Jill Graziano Interim President, The Unity Hospital of Rochester. With organization since: 2012. In current position since: Oct. 23, 2023. Education: Bachelor of Science degree in nursing, SUNY Brockport; Master of Business Administration, William E. Simon Graduate School of Business at University of Rochester. Career Highlights: “In my clinical and administrative career, I have had the opportunity to work in a variety of settings, leading interesting projects and business lines many of which involved financial recovery and operational stabilization. In all of these cases, mobilizing a team around focused quality, service or financial improvement and achieving the established goals together has been the most enjoyable experiences in my career.”

What is your biggest challenge in your current position? “The biggest challenge at the

moment is that I am about 1.5 weeks into this position. However, I have been a health care executive for some time, and I think universally the biggest challenge and opportunity is staffing shortages.”

What is your greatest strength professionally?

“My leadership style is to create clarity on priorities and align teams around these priorities. I focus on maintaining a sense of curiosity through active listening and remaining organized. Accountability, relationships and execution while having

fun is important to me.”

If you could make one change to the current healthcare system, what would it be? “To allow more flexibility for creativity.”

How do you support the well-being of your team? “Relationships are important to me. I

care about the people who I work with. It is important for me to get to know them, know what’s important to them, and to create an environment where they can do their best work.”

Lisa Y. Harris Senior vice president and corporate medical director, Excellus BlueCross BlueShield. With the organization since: 2018. In current position since: January 2023. Education: Bachelor’s degree in neurosciences from University of Rochester Medical Center; M.D. degree from Morehouse School of

Medicine, Atlanta, Georgia; Med-Peds residency and chief resident at Wayne State University, Detroit, Michigan; Certified Physician Executive (American Association of Physician Leaders). Career Highlights: “I’ve worked collaboratively to improve reporting and its value story for clinical services at a health plan; aligned medical staff to restructure credentialing and physician performance evaluations at two hospital systems; created a female physicians networking group; helped establish a clinical campus and family medicine residency for osteopathic medicine students; streamlined staff processes to improve operational efficiencies in the medical staff office; oversaw quality improvement projects including reducing accidental laceration and puncture rates by 50% through improved documentation.” Awards and Recognitions: RBJ Women of Excellence awardee (2021); 18th Annual Profiles in Diversity Journal’s Women Worth Watching Awards (2019). Current affiliations: American Association of Physician Leaders, American College of Physicians, American College of Healthcare Executives, American Academy of

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What is your biggest challenge in your current position? “I consider my biggest challenge

to also be my greatest joy and what keeps me coming to work. Being able to efficiently manage the constantly changing clinical environment to ensure we are providing the best services and health care for our members to improve health care outcomes.”

What is your greatest strength professionally?

“My greatest professional strength is my clinical strategic acumen and the ability to see the big picture, how our diverse departments and services are connected along with the detailed work to meet our mission of helping people in our communities live healthier more secure lives.”

If you could make one change to the current healthcare system, what would it be? “It would be the ability to change the health care delivery model by optimizing preventive services. This would result in reduction of health care disparities and the burden of acute illness.”

How do you support the well-being of your team? “As a leader in my organization, it’s important to me to be a role model, show

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

support and encourage my team to be the best they can be. I’ve always been one to lead by example. I intentionally have my team set goals on work-life balance and I model that behavior and encourage them to act accordingly. There is only one you and if you can’t function at your best because you lack balance, the entire team suffers.”

What is your greatest strength professionally?

Albert S. Hartel

If you could make one change to the current healthcare system, what would it be? “I think we

President, Allergy Asthma Immunology of Rochester, PC and Infusion Center. With the organization since: 17 years. In current position since: 3 years. Education: Bachelor’s degree in psychology from University at Buffalo, magna cum laude; medical degree from SUNY Upstate Medical University; specialization in pediatric and adult allergy and immunology at the University of South Florida. Career Highlights: “Worked at Disney World and Give Kids the World in Florida, where smiles, happiness, compassion and laughter were important parts of treatment. Worked as an inpatient hospitalist at FF Thompson Hospital. Moved back to Rochester to be close to family and chose to join AAIR due to reputation for excellence and top-notch care. Opened Canandaigua satellite office to serve that area. Voluntarily provides the only pollen counts for all of Western New York and the Finger Lakes at no cost. Became president of AAIR and continues to strive to provide excellent care to all our patients and the Rochester community for many years to come.” Current professional affiliations: American Academy of Allergy, Asthma, and Immunology; Monroe County Medical Society; Medical Society of the State of New York; Finger Lakes Allergy Society; American College of Allergy, Asthma and Immunology.

What is your biggest challenge in your current position? “Rochester was voted eighth

worst in the country for allergies last spring! Allergic inflammation is the leading cause of nasal, sinus and asthmatic inflammation and symptoms. Finding ways to navigate the severe Rochester pollen onslaught and treat patients in ways that minimize symptoms and drugs, rather than just piling on more and more lifelong medications.”

“People say they love my laugh and that I am an optimistic and positive person. I try to make patients comfortable, smile, not dread coming to the doctor, and make sure I listen to understand them, and not just treat them as a number with a limited time slot. My biggest strength is that I truly care.”

need more private physicians and practices. Rochester is unique as two behemoth health systems have swallowed up most private practices, significantly raising cost of care which also raises insurance premiums, decreasing efficiency and flexibility, and making health care less personal.”

How do you support the well-being of your team? “I feel a happy well-balanced home life

outside of work is critical to staying happy, refreshed and motivated to be able to offer our best to patients. We began closing on Fridays, so employees can have thee-day weekends with family. We also have an employee appreciation holiday gala for our employees each year, do raffles for Bills, Red Wings and comedy tickets, participate in the breast cancer walks and Lima, New York, bed races, dress up for Halloween and events, and have a Breath of Fresh AAIR club that organizes fun activities and surprises for employees.

Daniel P. Ireland President and chief operating officer, Rochester Regional Health Finger Lakes Rural Hospitals (Clifton Springs Hospital and Clinic, Newark-Wayne Community Hospital, and United Memorial Medical Center), all part of Rochester Regional Health. With organization since: August 1990. In current position since: November 2013. Education: Associate of Applied Science degree, nursing, Genesee Community College, 1992; Bachelor of Science in nursing degree, SUNY Brockport, 1994; Master of Business Administration, Rochester Institute of Technology, 1997; Lake Erie College of Osteopathic Medicine, doctorate in healthcare administration, projected graduation 2024. Career Highlights: Led United Memorial Medical Center during Amtrak train derailment in 1994 as ED nurse manager; implemented first EMR for United

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Memorial Medical Center; experienced two mergers (former St. Jerome and Genesee Memorial hospitals, and United Memorial Medical Center into Rochester Regional Health); rehabilitation project of former St. Jerome Hospital to be the Jerome Center Diagnostic Center, Primary Care, and Senior Housing; facilitated $20 million addition to the hospital for new front entrance, surgical department, central sterile distribution and wound care; addition of Lipson Cancer Institute to main hospital, new radiology addition with MRI and Shell for future ICU; healthy living campus collaboration with the YMCA Batavia Medical Campus. Current affiliations: American College of Healthcare Executives; Healthcare Association of Central and Western New York (2022 vice president and 2023 president); Rotary Club of Batavia; Lake Plains Community Care Network (vice president); Gillam Grant Community Center; Genesee Livingston Orleans Wyoming Workforce Development Board, and WNY Rural Area Health Education Center Board.

What is your biggest challenge in your current position? “Engagement of the team through a very dynamic period in healthcare.”

What is your greatest strength professionally?

“The ability to visualize strategy and communicate effectively as a motivator of others.”

If you could make one change to the current healthcare system, what would it be? “Realign

government and regulatory priorities to support the necessary future transformations in healthcare and make the work of the frontline teams easier and more patient focused.”

How do you support the well-being of your team? “Continual assessment of needs,

providing for time and opportunity to refresh and reflect, try to keep the work environment satisfying and balanced for our caregivers and support teams.”

Karen G. Keady Vice president and chief nursing executive, Strong Memorial Hospital. With organization since: June 2018. In current position since: 2018. Education: Bachelor’s

degree in nursing from Towson University; master’s degree and Ph.D. in nursing from Johns Hopkins. Career Highlights: Joined the Johns Hopkins Health System in 1989 as a nurse on the neuro critical care unit and served in a variety of roles in subsequent years, including nurse manager and director of medical and radiology nursing. In 2014 was named chief nursing officer at Howard County General Hospital, a Johns Hopkins Health System affiliate, where she led a staff of more than 1,200 nurses and techs to significant improvement in patient care. Throughout her tenure at Johns Hopkins, Keady focused on improving the patient experience. Was instrumental in designing and implementing throughput initiatives to help alleviate crowding in the emergency department and workflow throughout the hospital. Her leadership experience at an academic medical center and a community hospital prepared her well for her current system level role at the University of Rochester Medical Center (URMC). Current affiliations: Associate professor and assistant dean for clinical practice, University of Rochester School of Nursing; board-certified as an advanced nurse executive.

How do you describe your managerial philosophy or approach? “The key is to hire

talented people and then invest in their development. I believe that the answers lie with the people that do the work, so I am very focused on getting input and feedback from stakeholders before making decisions or strategic plans.”

Skills that make you an effective leader:

“Effective communication skills are the key to great leadership. I like to resolve conflict proactively, and help coach others on the importance of giving feedback. Shared governance is the foundation of our professional practice model at URMC. The Professional Nursing Council is our mechanism for clinical nurses to have input into decisions that affect their practice. I am passionate about empowering clinical nurses to make decisions that will shape the future of nursing in our organization.”

How can the healthcare industry in the region be improved? “We need to work together

as systems of care and deliver the highest quality care at the lowest cost. This means creating new ways to optimize the roles of all disciplines on the healthcare team, and provide them with state-of-the-art technology and outcomes data they need to provide excellent care.”

What do you do for fun? Anything outdoors!

If you could make one change to the current healthcare system, what would it be? “Our aging population continues to need assisted living and nursing care. The low daily NYS Medicaid reimbursement rate has created a crisis that makes it a challenge for nursing homes to meet the needs of those we serve.”

Michael S. King

How do you support the well-being of your team? “We are very pleased to support

I love to hike, golf, bike and ski. I am also a big foodie so I enjoy exploring all the great restaurants in Rochester and the Finger Lakes area. I am so impressed with the arts scene in Rochester. Geva, The Jazz Festival and The Fringe Festival are my favorites.

President and chief executive officer, Jewish Senior Life. With the organization since: 2005. In current position since: 2015. Education: Master of Public Administration degree with healthcare emphasis, SUNY Brockport; Bachelor of Science in Business Administration, SUNY Fredonia. Career Highlights: “We added personal medicine of Rochester, a personalized primary care practice to our full range of home and community-based services. In addition, an $83 million campus transformation project included building nine new long-term care Green House cottage homes, renovating the Jewish Home Farash Tower long-term care to all private rooms, expanding our short-term rehabilitation program with all private rooms, and building a readiness suite, a fully functional apartment for our short-term rehab residents to practice activities of daily living before returning home. We also built a wellness center and learning and education center.” Current affiliations: Master Plan for Aging – Long Term Services & Supports Committee and Equitable; Facility Transformation Workgroup: since 2023; LeadingAge, board member since 2020; Mary Cariola Center, board member, member of finance and audit committees:, since 2019; Association of Jewish Aging Services (AJAS), executive committee, since 2018.

What is your biggest challenge in your current position? “The long-term care industry faces

many challenges, but in terms of priority, developing a healthcare workforce that loves working with older adults, and continuing to advocate to New York state around the significant underfunding of Medicaid rates to nursing homes are key focus areas. NYS has the dubious distinction of being the No. 1 worst state in the U.S. for inadequate Medicaid rate reimbursement.”

our team through a variety of programs and individualized services ranging from scholarships to career training and growth to personal success coaching. I consider it a great accomplishment that we are able to give our employees the support they need to do what they love at a place where they enjoy working.”

Robert Mayo

Chief medical officer, executive vice president, Rochester Regional Health. With organization since: 2002. In current position since: 2013. Education: University of Michigan Medical

School, 1990. Career Highlights: “Providing care to patients, it is a great privilege and honor to care for patients; receiving the Father George Norton Physician Excellence Award, March 2005; serving as the Rochester General Hospital medical and dental staff president, (2010-2012); appointment to chief medical officer in January 2013.”

What is your biggest challenge in your current position? “The pace of change is accelerating

in society and within the health system. Addressing the needs of the organization, the needs of the patients and the needs of the employees is a major priority.”

What is your greatest strength professionally?

“I am committed to listening and supporting others in their responsibilities.”

If you could make one change to the current healthcare system, what would it be? “Rochester Regional Health is working hard to improve the quality of employment experience for all of its employees. If I could change anything rapidly and comprehensively, I would want to be the best place to work.”

How do you support the well-being of your team? “Performing focus groups to identify

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

opportunities to reduce burnout and improve fulfillment.”

Joseph Murabito President and managing member, Elemental Management Group (Aaron Manor Nursing and Rehabilitation Center, Morningstar Residential Care Center, Waterville Residential Care Center, The Gardens by Morningstar). With the organization since: 2012. In current position since: Owner since 2012. Education: Bachelor’s degree in health administration, Ithaca College; master’s degree in health administration, Cornell University.

How do you describe your managerial philosophy or approach? “Collaborative, transparent, assertive and outcomes-oriented.”

Skills that make you an effective leader: “Persistence, practical management style, sense of priority and ability to make timely collaborative decisions.”

What do you do for fun? “Many hobbies. Most

recently I opened Strigo Vineyards, a 70-acre vineyard and tasting room in Baldwinsville with my wife and family.”

Lizz Ortolani President, Ortolani Services, Inc. With the organization since: 2012. In current position since: 2017. Education: Master’s degree in social work, University of Toronto. Career Highlights: “Transitioned into insurance following a 20 year career in medical social work.” Current professional affiliations: NABIP, Greater Rochester Chamber of Commerce.

What is your biggest challenge in your current position? “Helping our clients find clarity in

a sea of aggressive, misleading advertising.”

What is your greatest strength professionally?

“Knowledge of the greater Rochester community and its resources.”

If you could make one change to the current healthcare system, what would it be?

barriers that inhibit best efforts of the team, strive to stimulate creativity within the group and be decisive when a decision needs to be made by the leader.”

How do you support the well-being of your team? “Our values include providing

Skills that make you an effective leader:

“Simplified billing that the consumer can understand.”

clarity, building relationships, increased knowledge, balance and opportunities for all team members. These values guide our interactions both internally and externally.”

Kathy Parrinello Chief operating officer and executive vice president, Strong Memorial Hospital. With organization since: 1975. In current position since: 2000. Education: Bachelor’s degree in nursing, University of Rochester, 1975; master’s degree in nursing, University of Rochester, 1983; Ph.D. in education, University of Rochester 1990. Career Highlights: Appointed board chairwoman for Finger Lakes Performing Provider System, 2014; awarded the David T. Kearns Medal of Distinction at the University of Rochester Simon Business School, 2013; named a “Most Influential Woman” by Rochester Business Journal, 2003; accepted the position of chief operating officer, Strong Memorial Hospital, 2000; selected as distinguished alumni at the University of Rochester School of Nursing, 1999; accepted the position of senior director for hospital operations at Strong Memorial Hospital, a key role on the hospital’s management team, 1995; helped put together one of the first hospital-based acute-care nurse practitioner positions in the nation at Strong Memorial Hospital, 1980s. Current affiliations: Associate professor in the school of nursing, University of Rochester Medical Center; clinical associate professor of community and preventive medicine in the School of Medicine and Dentistry, University of Rochester Medical Center; fellow in the American College of Healthcare Executives.

How do you describe your managerial philosophy or approach? “The best leaders assemble a team of competent and talented people, create excitement about the work and a vision for success. Leaders need to remove

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

“Knowledge of the healthcare industry and ability to work with people having a wide range of talents, capabilities and personal styles. Mentorship is important to me as I have had great mentors and strive to be one for new managers and leaders. In addition, I can be calm and decisive when needed, keeping the level of anxiety in check when challenges are confronted.”

How can the healthcare industry in the region be improved? “Create and foster inter-

professional, team-based approaches to addressing healthcare issues involving partners in all sectors of healthcare, business and human services.”

What do you do for fun? “I play tennis, paddle and golf with a great group of friends.”

Jim Reed President and chief executive officer, Excellus BlueCross BlueShield. With the organization since: 1996. In current position since: 2021. Education: Bachelor of Science degree in business administration from Le Moyne College, Syracuse; Master of Business Administration from Le Moyne College. Career Highlights: “Excellus BlueCross BlueShield is an organization that has provided an opportunity for me to learn and grow both personally and professionally over the past 27 years. Working for a local company with a strong brand, focused on its culture that also shares my core values has been terrific. In 2023, I served as chairman of the United Way of Greater Rochester and the Finger Lakes campaign on behalf of our organization. It was important for us to step up both as a large local employer and nonprofit to create a better, united community where everybody benefits.” Current affiliations: “I’m honored to serve on multiple committees and boards in our Rochester area community, including ROC2025 and the Greater Rochester Chamber of Commerce.”

What is your biggest challenge in your current position? “The model of health care is

changing; we want to make sure that we continue to offer new products that best serve the changing needs of the market so we can deliver on our mission to help people in our community live healthier and more secure lives through access to high-quality affordable health care.”

What is your greatest strength professionally?

“I am a people person. Being able to establish long-term, solid relationships with a wide range of people from customers and health care providers to elected officials is important to me. I can’t imagine being in a job like this without knowing the community and people that we serve.”

team? “We have a great culture and that’s

a big part of balancing work and life. I encourage everyone to find time to take care of themselves, whether it’s going for a walk or getting up from your desk to take a break between meetings. I’m especially proud that employees have access to our employee wellbeing program, be WELL for LIFE with resources for emotional support, mindfulness, nourishment, movement and connection. By investing in a culture of health in the workplace, we are supporting the mental and physical wellbeing of our employees which is vital to driving productivity and engagement both at work and at home.”

Hazel Robertshaw Vice president of patient care services / chief nursing officer, F.F. Thompson Hospital.

If you could make one change to the current healthcare system, what would it be? “One

area that COVID-19 really exposed was the inequities that exist in health care, including access to health care. So, we need to continue to increase the focus on telehealth services and value-based payments, which are reimbursement that tie payments for care delivery to the quality of care provided and rewards providers for both efficiency and effectiveness.”

How do you support the well-being of your

Nursing and Midwifery, King’s College, University of London; Bachelor of Science in nursing studies, University of Manchester. Career Highlights: Currently serving on the board of directors for UR Medicine Home Care and on the quality board of St. James Hospital in Hornell. Also sits on the advisory boards for the Finger Lakes Community College, Roberts Wesleyan College and University of Rochester School of Nursing Advisory boards. In 2020, received the Finger Lakes Region Leadership Award from the New York Organization of Nurse Executives & Leaders and in 2021 received the Canandaigua ATHENA Leadership Award and the Professional Women of the Finger Lakes Woman of the Year Award. Current affiliations: Membership in the American Nurses Association and the American Organization for Nursing Leadership.

With organization since: 2007. In current position since: 2008.

What is your biggest challenge in your current position? “Staffing continues to be the

Education: Ph.D. in nursing, Florence Nightingale School of

What is your greatest strength professionally?

biggest challenge in health care, along with rising costs.”

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“My greatest strength is my ability to connect to people on an individual level.”

nursing care in the payment model for health care.”

Career Highlights: “Completed a two-year administrative fellowship at Johns Hopkins Medicine and have spent over 15 years in progressive leadership roles in both top academic medical centers as well as non-academic medical centers.”

How do you support the well-being of your team? “Our organization has a focus on

Current affiliations: Board member, Ronald McDonald House Charities – Rochester.

If you could make one change to the current healthcare system, what would it be? “Include

wellness. We have a variety of activities and offerings to support self-care.”

Tammy Snyder President and chief operating officer, Rochester General Hospital. With organization since: September 2022. In current position since: May 2023. Education: Bachelor of Science in health administration from the University of North Carolina at Chapel Hill; master’s degree in health administration, Yale University.

What is your biggest challenge in your current position? “Staffing shortages continue to be

a challenge. People are our largest asset and the fabric of our organization. Being able to recruit and retain full-time staff is something we are very focused on.”

facilities, etc.) in our community would be very helpful in minimizing the current delays we see with many patients’ discharges. This change requires payment reform for these facilities and additional staff.”

How do you support the well-being of your team? “Creating an environment where we

work hard but also enjoy laughs and the comradery of one another is so important. This allows the team to build a close relationship so that we’re able to celebrate their successes and also be a friend when someone is having a bad day.”

Michael F. Stapleton, Jr. President and chief executive officer, F.F. Thompson Hospital.

What is your greatest strength professionally?

“The ability to actively listen is something I pride myself on doing well. It’s important to not only hear the words coming out of someone’s mouth but also seek to understand the intent and meaning behind them. This allows the person(s) you’re talking to feel heard and valued.”

If you could make one change to the current healthcare system, what would it be? “Increasing the number of post-acute beds (skilled nursing facilities, long-term care

With F.F. Thompson Hospital since: 2011. In current position since: 2012. Education: Master of Science degree in healthcare system leadership, University of Rochester; Bachelor of Science degree in nursing, St. John Fisher College;

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HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Bachelor of Arts degree in psychology, SUNY Oswego. Career Highlights: Prior to being named Thompson Health’s president and CEO, was executive vice president of Thompson Health and chief operating officer of F.F. Thompson Hospital. Previous leadership roles included being CEO of Lakeside Health System and president of Lakeside Memorial Hospital in Brockport, as well as chief operating officer, chief nursing officer and vice president of patient care services at LHS. Prior to that, worked more than 13 years at the University of Rochester Medical Center in various capacities, including as nurse manager of the Kessler Family Burn/ Trauma ICU and the adult emergency department. Current affiliations: Healthcare affiliations include American College of Healthcare Executives, American Hospital Association and Healthcare Association of New York State (HANYS). Community affiliations include member of boards of directors for St. John Fisher University and Mercy Flight Central. Fellow of the American College of Healthcare Executives (FACHE), HANYS board member and former member of the American Hospital Association’s Region 2 Policy Board.

What is your biggest challenge in your current position? “Managing our expenses. We

continue to see enormous upward pressure on all of our expenses. This was always a challenge but has become unsustainable coming out of the pandemic.”

What is your greatest strength professionally?

“I am a very authentic, transparent leader.”

If you could make one change to the current healthcare system, what would it be? “Accessibility to high-quality care

for everyone with an increased focus on prevention.”

Driving while impaired is illegal, no matter what substance is being consumed.

How do you support the well-being of your team?

“Encouraging and sometimes demanding they maintain their work-life balance. Time off is essential for us to remain productive at work.”

D E PAUL Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

CHARTS

TIME SPENT IN THE EMERGENCY DEPARTMENT (in minutes)

State avg: 180 minutes

126

Clifton Springs and Clinic, Clifton Springs United Memorial Medical Center, Batavia Auburn Community Hospital, Auburn Rochester General Hospital, Rochester F.F. Thompson Hospital, Canandaigua Newark-Wayne Community Hospital Strong Memorial Hospital, Rochester Highland Hospital, Rochester

132 174 179 180 180 226 244 Source: Hospital Compare: https://Hospitalcompare/io

NUMBER OF SURGERIES (per hospital)

Strong Memorial Hospital Rochester General Hospital Highland Hospital The Unity Hospital of Rochester F.F. Thompson Hospital Auburn Community Hospital Clifton Springs Hospital and Clinic United Memorial Medical Center Newark-Wayne Community Hospital

40,658 18,318 14,748 11,811 11,208 8,000 3,808 3,293 2,839

Information provided by each hospital in December 2023. Figures are from 2022.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

ROCHESTER LARGEST HOSPITALS - NO. OF EMPLOYEES

Strong Memorial Hospital

11,575

Rochester General Hospital

3,983

Highland Hospital

3,214

The Unity Hospital of Rochester

2,216

F.F. Thompson Hospital

2,005 Information provided by each hospital December 2023.

LARGEST REGIONAL HEALTH SYSTEMS- NO. OF EMPLOYEES (excludes Rochester)

2,005

F.F. Thompsom Health 1,400

Auburn Community Hospital United Memorial Medical Center Newark-Wayne Community Hospital Clifton Springs Hospital

619 570 493 Based on number of employees.

5 BUSIEST EMERGENCY ROOMS (number of visits)

Strong Memorial Hospital

40,658

Rochester General Hospital Highland Hospital

18,318 14,748

The Unity Hospital of Rochester

11,811

F.F. Thompson Hospital

11,208

Information provided by each hospital in December 2023. Figures are from 2022.

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

HOSPITALS GREATER ROCHESTER

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

HOSPITALS IN GREATER ROCHESTER

Auburn Community Hospital Address 17 Lansing St. Auburn, NY 13021 General Information 315-255-7011 Website www.auburnhospital.org President and CEO Scott A. Berlucchi Medical Director or equivalent James Syrett, M.D. Chief Nursing Officer: Emily Brooks, DNP, RN Number of Employees: 1,400 Licensed Physicians: 55 Number of Beds: 99 Inpatient Visits in 2022: 7,000 Outpatient Visits in 2022: 96,000 Visits to Emergency Department in 2022: 23,000 Number of Surgeries in 2022: 8,000 • Early in 2024 Auburn Community Hospital was scheduled to open a new $20 million comprehensive cancer center on its campus in partnership with SUNY Upstate. • ACH has established the Auburn Heart Institute and received a $21 million NYS Transformation Grant to build a comprehensive cardiac care center. • For 2024 the hospital also plans to expand orthopedics, women’s health and advance care for mental health and addiction issues. • In December 2023 the hospital announced it had contracted with St. Lawrence Radiology Associates PC to provide comprehensive radiology reading services effective Jan, 1. 2024. The offerings include comprehensive coverage of diagnostic and interventional radiology, equivalent to current exams and procedures. St. Lawrence Radiology Associates replaces The University of Rochester Medical Center, which had been reading and reporting radiological exams. • Joshua Alexander in September 2023 was appointed chief operating officer. He joined the leadership team of Auburn Community Hospital after serving at New York–Presbyterian Hospital/Weill Cornell Medical Center as the manager of business administration for the nursing department. In that role, he managed business operations for 32 inpatient nursing units.

Clifton Springs Hospital Address 2 Coulter Road Clifton Springs, NY 14432 General Information 315-462-9561 Website www.rochesterregional.org/locations/ hospitals/clifton-springs-hospital-clinic President Daniel Ireland, RN Medical Director or equivalent Robert Cole, MD Number of Employees: 493 Licensed Physicians: 364 Number of Beds: 154 Inpatient Visits in 2022: 1,753 Outpatient Visits in 2022: 146,998 Visits to Emergency Department in 2022: 5,579 Number of Surgeries in 2022: 3,808 • Clifton Springs opened its new emergency deparment (ED) Sept. 6, 2023. The Rob and Pamela Sands Emergency Department is staffed around the clock by licensed physicians. Newly designed to accommodate an increase in patients seeking treatment and to provide a better, safer experience for all, the unit includes spacious waiting room, larger acute patient rooms with space for surge if necessary, dedicated triage rooms to help improve flow of patients, advanced trauma care technology, enhanced decontamination room, better lighting, stronger security and more. An adjacent helipad allows for high-acuity transfers to regional trauma centers as needed. The unit also includes a comprehensive psychiatric emergency program (CPEP), which provides emergency psychiatric care in a safe, private and comfortable space. • Clifton Springs was awarded Magnet Designation in 2023, and was honored in October at the ANCC National Magnet and Pathways conference. • Clifton Springs Hospital & Clinic (along with Newark-Wayne Community Hospital) achieved “Level 1—Comprehensive Excellence” verification status from the Geriatric Surgery Verification Program (GSV), a quality program of the American College of Surgeons. A hospital with level 1 verification status recognizes its commitment to providing optimal care for its older adult surgical patients by meeting the GSV’s program standards. GSV program verification is granted only to those hospitals that are dedicated to providing the best possible surgical care for older adults.

F.F. Thompson Hospital Address 350 Parrish St. Canandaigua, NY 14424 General Information 585-396-6000 Website www.thompsonhealth.org President & CEO Michael F. Stapleton, Jr. Medical Director or equivalent David E. Baum Chief Nursing Officer and VP of Patient Care Services: Hazel Robertshaw Chief Financial Officer and Senior VP of Finance: Mark Prunoske Number of Employees: 2005 Licensed Physicians: 579 Number of Beds: 113 Inpatient Visits in 2022: 5,685 Outpatient Visits in 2022: 456,792 Visits to Emergency Department in 2022: 32,107 Number of Surgeries in 2022: 11,208 • F.F. Thompson Hospital in April 2023 opened its new Canandaigua location for outpatient rehabilitation services. With 14,000 square feet, the new space at 699 S. Main St. is adjacent to both UR Medicine Orthopaedic Services/UR Medicine Physical Medicine and Rehabilitation and the hospital’s Canandaigua Urgent Care. It includes comprehensive rehabilitation care with physical therapy, occupational therapy and athletic training as well as lymphedema, hand, and aquatic therapies. • The hospital also opened its Farmington Medical Group to patients in August 2023. Housing both the Farmington Family Medicine practice and the Farmington location of OB-GYN practice, the new location offers an experienced medical staff providing newborn care, pediatrics, adult medicine, women’s health, obstetrics and gynecology. • In September 2023, Thompson opened a new primary care practice. Located at 1160 Corporate Dr. in the Thompson Medical Center with the Farmington Urgent Care, the practice has two internal medicine physicians and serves as a satellite of the Canandaigua Medical Group. • Mary Clark Thompson Family Practice opened in October 2023. Three providers moved from Canandaigua Family Practice on West Street into the new 5,400-square-foot space located at the new Sands Family YMCA on North Street. The space was

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

HOSPITALS IN GREATER ROCHESTER built with expansion in mind and is able to house one additional physician and one more advanced practice provider in the future. • Already designated by the Surgical Review Corporation (SRC) as a center of excellence for both hernia surgery and robotic surgery, Thompson received a new SRC distinction: Center of Excellence for Minimally Invasive Surgery. • In 2023, for the sixth time, it earned a spot on the “150 Top Places to Work in Healthcare” list released by Becker’s Hospital Review. It was also named to Becker’s list of “153 Great Community Hospitals.” • Thompson foundation’s Aug. 31 Reaching for the Stars Gala raised approximately $185,000 to benefit its healthcare education fund, which makes it possible for entry-level staff members to overcome some of the barriers they face in advancing their education and careers. The gala came on the heels of the foundation’s annual Thompson Health Golf Classic, which netted approximately $60,000 for the same fund.

Finger Lakes Health Geneva General Hospital 196 North Street Geneva, NY 14456 Soldiers and Sailors Memorial Hospital of Yates County, Inc. 418 North Main Street Penn Yan, NY 14527 General Information 315-787-4000 Website www.flhealth.org President and CEO Jose Acevedo Medical Director or equivalent Jason Feinberg, MD Chief Nursing Officer Ardelle Bigos • Finger Lakes Health joined the health system led by the University of Rochester Medical Center (URMC) Aug. 1, 2023. According to hospital officials, the affiliation with URMC helps maintain and expand access to high-quality health services in the communities of eastern Ontario, Seneca, Yates and Wayne counties served by Finger Lakes Health. “Affiliation ensures that we can continue to provide vital services for all our patients and focus on expanding their health care choices in the years to come,” according to physician Jose Acevedo, president and CEO of Finger Lakes Health. “We are proud to join the University of

Rochester Medical Center, a center of research and patient care with a reputation for exceptional innovation, quality and safety.” Acevedo noted the advantages of joining a health system that has built meaningful, productive affiliations with other rural hospitals in Upstate New York — at a time when rural hospitals in other parts of the country are financially fragile and at risk of closure. “This connection to one of the nation’s leading academic medical centers will build upon established clinical partnerships, increase access to specialty care, and enhance our ability to serve our communities for generations to come.” • Geneva General Hospital has received the American Heart Association’s Get With The Guidelines– Stroke Gold Plus quality achievement award for its commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines, ultimately leading to more lives saved and reduced disability. “Geneva General Hospital is committed to improving patient care by adhering to the latest treatment guidelines. Our excellent teams collaborate across the continuum of care allowing us to provide stroke patients with the gold standard of quality care they deserve” said Chief Nursing Officer Ardelle Bigos. “Get With The Guidelines makes it easier for our teams to put proven knowledge and guidelines to work on a daily basis, which studies show can help patients recover better. The end goal is to ensure more people in our communities can experience longer, healthier lives.” • For efforts to optimize stroke care and eliminate rural health care outcome disparities, Geneva General Hospital received in 2023 the American Heart Association’s Get With The Guidelines – Stroke Rural Recognition Bronze award. The award recognizes hospitals for its efforts toward acute stroke care excellence demonstrated by composite score compliance to guideline-directed care for intravenous thrombolytic therapy, timely hospital inter-facility transfer, dysphagia screening, symptom timeline and deficit assessment documentation, emergency medical services communication, brain imaging and stroke expert consultation. • Soldiers & Sailors Memorial Hospital received the American Heart Association’s Get With The Guidelines - Coronary Artery Disease (CAD) Rural Recognition Bronze award for suspected non ST-elevation acute coronary syndrome (NSTE-ACS).

Highland Hospital Address 1000 South Ave. Rochester, NY 14620 General Information 585-473-2200 Website www.urmc.rochester.edu/highland.aspx President and Chief Executive Officer

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Steven Goldstein Medical Director or equivalent Michael Apostolakos, MD Chief Nursing Officer Melissa Derleth Chief Financial Officer Carrie Fuller-Spencer Number of Employees: 3,214 Licensed Physicians: 1,444 Number of Beds: 261 Inpatient Visits in 2022: 21,675 Outpatient Visits in 2022: Not provided Visits to Emergency Department in 2022: 42,513 Number of Surgeries in 2022: 14,748 • Highland Hospital in 2023 opened its Highland’s Southeast Tower Project, a $70 million, 80,000-sq.-ft. modernization effort that will enable the hospital to provide private rooms for nearly all patients. Currently the building on the hospital campus houses surgery on level one, an observation unit on level two and a mechanical space on level three. The addition will hold general medicine, general surgery, bariatric surgery, gastrointestinal, colorectal, orthopedic, neurosurgery, vascular, plastics and urology on levels five, six and seven, with a total of 58 private patient rooms, and an additional mechanical floor. One floor will house other clinical programs. The new building was designed by HOLT Architects, P.C., which specializes in health care facilities. LeChase Construction, LLC was Highland’s construction partner for the project. The new tower adds to the existing hospital campus without the hospital expanding its footprint. • Highland Hospital in 2023 honored Dmitriy Migdalovich as physician of the year and Courtney Shores as advanced practice provider of the year. • Dmitriy Migdalovich is a geriatric hospitalist in the Highland Hospital department of medicine. He also serves as assistant professor of clinical medicine, geriatric division, department of medicine at University of Rochester School of Medicine & Dentistry. He has been part of Highland since 2017 and he additionally provides supervision and teaching for internal medicine, medicine-pediatrics and orthopedic resident physicians rotating on the geriatric medicine service. • Courtney Shores serves as a physician assistant in the department of cardiology at Highland. She provides cardiovascular care in the emergency department, intensive care unit, inpatient units and outpatient clinic. She has worked at Highland since 2014 and has also served as part of the National Disaster Medical System for the U.S. Department of Health & Human Services assisting at hurricanes,

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A company philosophy that speaks toToaprovide continual process of individual people inquality our community 13126 R E17 S ISunrise D E N T Drive I A L Oswego, C A R E CNY EN TER and collective development to improve our well-being, of life with healthcare, customer services, 17 Sunrise|Drive Oswego, NY 13126 and collective development to improve our well-being, quality of life their individual best quality of315-342-4790 www.morningstarcares.com support & employment to achieve life. and personal relationships. Our Vision. 220 Tower Street, Waterville, NY 13480 315-342-4790 | www.morningstarcares.com and personal relationships. RESIDENTIAL CARE C 315-841-4156 | www.watervillecares.com To redefine skilled nursing care through successful team development, use 220 Tower Street, Waterville, ofOur technology, progressive service andOur being aVision. strong community partner. Mission. 315-841-4156 | www.watervil Our Mission. To redefine skilled nursing care through successful team development, use To provide people in our community with healthcare, customer services, To provide people in our communityofwith healthcare, customerservice services, technology, progressive Our supportTeam. & employment to achieve their individual best quality of life. and being a strong community partner. support & employment to achieve their individual best quality of life. Assisted Living Community Registered Nurses RESIDENTIAL CARE CENTER Our Team. RESIDENTIAL CARE CENTER Licensed Nurses 132 Ellen Street, Oswego, NY 13126 Our Vision. 220 Tower Street, Waterville, NY 13480 Registered Nurses 315-343-0880 | www.thegardensbymorningstar.com Our Vision. 220 Tower Street, Waterville, NY 13480 A s s i s t e d L i v i n g C o m Physical Therapists 315-841-4156 | www.watervillecares.com To redefine skilled nursing care through successful team development, use 315-841-4156 | www.watervillecares.com Licensed Nurses 132 Ellen Street, Oswego, N To redefine skilled nursing care through successful team development, use Occupational of technology,Therapists progressive service andPhysical being aTherapists strong community partner. 315-343-0880 | www.thegardensby of technology, progressive service and being a strong community partner. Speech Therapists Occupational Therapists Social Workers Our Team. Aaron Manor Speech Therapists Our Team. Recreational Therapists u enni tt ey r Registered Nurses R eA h asbsi il si ttaet d i o nL iavni dn gN uCros m i n gmC Assisted Living Community Registered Nurses Social Workers Dieticians M Licensed Nurses Ellen Street, 100132 St. Camillus Way,Oswego, Fairport,NYNY13126 14450 Aaron Licensed Nurses Recreational Therapists 132 Ellen Street, Oswego, NY 13126 315-343-0880 | www.thegardensbymorningstar.com Nurse Aides R e h a b i l i t a t i o n a n d N ursi 585-377-4000 | www.aaronmanor.com Physical Therapists 315-343-0880 | www.thegardensbymorningstar.com Physical Therapists Dieticians 100 St. Camillus Way, Fairport Occupational Therapists Occupational Therapists Nurse Aides 585-377-4000 | www.aaronm Speech Therapists Speech Therapists Social Workers Aaron Manor Social Workers

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Newark-Wayne Community Hospital Address 120 Driving Park Ave. Newark, NY 14513 General Information 315-332-2022 Website www.rochesterregional.org/locations/ hospitals/newark-wayne-community-hospital President Daniel Ireland, RN Medical Director or equivalent Robert Cole, MD Number of Employees: 570 Licensed Physicians: 349 Number of Beds: 102 Inpatient Visits in 2022: 5,083 Outpatient Visits in 2022: 100,653 Visits to Emergency Department in 2022: 17,319 Number of Surgeries in 2022: 2,839 • Newark-Wayne was awarded a Gold Beacon award for the ICU care at NWCH in August 2023. • Newark-Wayne Community Hospital (along with Clifton Springs Hospital & Clinic) has achieved “Level 1—Comprehensive Excellence” verification status from the Geriatric Surgery Verification Program (GSV), a quality program of the American College of Surgeons (ACS). A hospital with level 1 verification status recognizes its commitment to providing optimal care for its older adult surgical patients by meeting the GSV’s program standards. GSV program verification is granted only to those hospitals that are dedicated to providing the best possible surgical care for older adults.

Rochester General Hospital Address 1425 Portland Ave. Rochester, NY 14621 General Information 585-922-4000 Website www.rochesterregional.org President and Chief Operating Officer Tammy Snyder Medical Director or equivalent Rob Mayo, MD Chief Nursing Officer: Annette Macias-Hoag, DNP Chief Financial Officer: Thomas Crilly

Number of Employees: 3,983 Licensed Physicians: 823 Number of Beds: 600 Inpatient Visits in 2022: 26,117 Outpatient Visits in 2022: 3,068,859 Visits to Emergency Department in 2022: 68,343 Number of Surgeries in 2022: 18,318 • More than 900 Rochester General Hospital (RGH) nurses represented by the Rochester Union of Nurses and Allied Professionals (RUNAP) at the end of 2023 voted in favor of ratifying RGH’s first collective bargaining agreement. This industry-leading contract allows RGH to staff the hospital to best meet the needs of its patients, provide nurses with significant wage increases over the next 42 months and ensure RGH continue to serve the Rochester community with care, compassion and competence. • Rochester Regional Health (RRH) is constantly working to ensure its facilities remain competitive both within the system and throughout the broader market. As part of that effort, officials are reviewing their compensation structure and will be developing and implementing new wage scales for all RRH RNs based on years of licensure, the individual RN’s location and their specialty. • RGH introduced Moxi robot technology by Diligent Robotics to assist staff with non-patient-facing tasks. • Tammy Snyder, RGH’s president and chief operating officer has been named among the nation’s Rising stars: healthcare Leaders Under 40 Becker’s Hospital Review. The Becker’s healthcare list identifies 67 next generation leaders whose focus on development, innovation, and improved outcomes is enabling their organizations to thrive at a time of substantial industry change.Snyder joined RGH in 2022 as COO and was promoted to president in June 2023. Under her leadership, RGH has improved efficiencies, increased hospital capacity and throughput, and improved quality and safety. • RRH announced at the end of 2023 the construction of the new Women’s Health & Wellness Center in Pittsford, a unique space bringing comprehensive health and wellness services for women under one roof. The 8,000 sq.-ft. building in the Pittsford Plaza adjacent to Century Liquor, is being completely renovated and transformed into a state-of- theart health care facility that will house a team of all-women providers, with room to grow for more. The center will serve as a destination for women and their health care and wellness needs. It’s schedule to open in 2024.

Strong Memorial Hospital Address 601 Elmwood Ave. Rochester, NY 14642

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

General Information 585-275-2100 Website www.urmc.rochester.edu/strong-memorial.aspx Chief Executive Officer Steven Goldstein Medical Director or equivalent Michael Apostolakos, MD Chief Nursing Officer: Karen Keady Chief Financial Officer: Carrie Fuller Spencer Number of Employees 11,575 Licensed Physicians 1946 Number of Beds 886 Inpatient Visits in 2022 41,175 Outpatient Visits in 2022 125,0787 Visits to Emergency Department in 2022 127,698 Number of Surgeries in 2022 40,658 • Strong Memorial Hospital’s Orthopaedic and Physical Performance Center will be fully open in 2024. It includes 144 examination rooms and a surgery center where UR Medicine physicians will perform about 6,000 outpatient surgeries annually. Patients will also receive complementary services such as diagnostic imaging, physical therapy, physical performance training and gait analysis — bringing a new level of integrated care to the region. • The hospital will also continue construction of the Strong Expansion Project, currently underway, which in five years will nearly quadruple the size of the hospital’s ED and include space for psychiatric emergency care. The expansion will also add a nine-story pavilion, which will include floors for diagnostic and treatment services, cardiovascular care, and add more than 100 private rooms to our inpatient hospital. • Strong will continue to train and recruit doctors, nurses, other health professionals and staff members to meet the growing demand for patient care in our region, with a strong focus on increasing health equity for those who have traditionally been underserved. It will welcome a wellbeing leadership team dedicated to helping advance professional fulfillment, personal health, and wellbeing for everyone across its medical center’s patient care, education, research, and community missions. • UR Medicine opened in December 2023 a new

state-of-the-art unit that provides comprehensive rehabilitation and support services for patients recovering from strokes, traumatic brain injuries and other types of acute acquired brain injuries. The Acute Brain Injury NeuroRehabilitation Unit meets a regional need for these services and is integrated into the hospital’s leading trauma, surgical, and intensive care programs, providing a continuum of care designed to help patients recover function and independence. The $7 million, 11-bed Acute Brain Injury NeuroRehabilitation Unit, located in 6-1200 at Strong Memorial Hospital, meets the complex needs of adult and pediatric patients recovering from traumatic brain injury, stroke, brain tumors, or other acquired brain injuries. The secure unit has private rooms, which can accommodate and involve family members in recovery, and includes safety features specific to patients experiencing cognitive and behavioral problems because of brain injuries.

Inpatient Visits in 2022: 16,181 Outpatient Visits in 2022: 751,579 Visits to Emergency Department in 2022: 32,105 Number of Surgeries in 2022: 11,811 • Park Ridge Living Center recognized as No. 2 Best Nursing Home in New York state by Newsweek in its 2024 America’s Best Nursing Homes ranking. • Recertified as DNV-accredited Orthopedic Center of Excellence; • PACU recognized with Silver-level Beacon Award from the American Association of Critical-Care Nurses (AACN); • Introduced Moxi robot technology by Diligent Robotics to assist staff with non-patient-facing tasks;

• More patients in the Finger Lakes and Upstate New York region have access to the University of Rochester Medical Center department of urology’s outstanding standard of care, with a new clinic in Canandaigua, New York. Serving as a gateway for URMC’s regional urology practice, the clinic is housed in a 12,000-sq.-ft. state-of-the-art facility with more advanced equipment and more space for patient care and a more efficient layout for provider workflow. URMC also increased the number of providers, including physicians and advanced practice providers (APPs).

• Named to Becker’s Healthcare list of Top 100 “Hospitals and Health Systems with Great Orthopedic Programs; • Unity Hospital Neurosciences team successfully performed its first awake deep brain stimulation procedure. • The Golisano Restorative Neurology & Rehabilitation Center at Unity Hospital has been awarded one of the health care industry’s highest honors: a Gold-level Beacon Award for Excellence from the American Association of Critical-Care Nurses (AACN). Golisano Restorative Neurology & Rehabilitation Center is the only inpatient rehabilitation unit in the entire country to have earned the Gold Beacon distinction.

The Unity Hospital of Rochester Address 1555 Long Pond Road Rochester, NY 14626 General Information 585-723-7000 Website www.rochesterregional.org/locations/ hospitals/unity-hospital Interim President Jill Graziano Number of Employees: 2,216 Licensed Physicians: 624 Number of Beds: 351

AdvaMisle ad Lookntage ing M Out Ads: edic For. Wha are P 19 t to

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Address 16 Bank St. Batavia, NY 14020 General Information 585-343-6030 Website www.rochesterregional.org/locations/

• United Memorial Laboratory was surveyed and awarded CAP designation for both the Lab and Blood Bank (Inclusive of AABB designation);

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BRENT SANDERSON, DO Orthopedic surgeon at URMC discusses sports medicine treatments that should be going mainstream in the next few years. P. 4

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• United Memorial Third Floor Orthopedic unit was awarded DNV Hip and Knee Specialty Designation in September 2023.

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Eye doctor talks about under-eye bags, swollen disease and eyelids, thyroid eye why learning piano when to play she her be a betterwas a kid helps eye surgeon P. 4

5 THINGS YOU HEALTHCARE ALSO INSIDE A PLACE TO GROW HOMES ON STRIKE NURSING BRINK EQUICENTER’S SHOU KNOW ADAPTIVE COOKING WORKERSP.6 RIDING PROGRAM ON THE YOU’RE NOT ALONE:ABOUTLDASTHM S IN HONEOYE AND U.S. INFANT MORTALITY WAS SPECIALL FALLS NEXT UP: A Y CREATED FOR 11 CHILDREN AND ADULTS 1 IN 5 U.S. ADULTS NOW P. POST-HOLIDAY RATE CLIMBS FOR FIRST WITH DISABILIT BLUES ESPECIALLY VETERAN IES, TIME IN 20 YEARS S HAS ARTHRITIS

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• United Memorial Medical Center opened its new 95,000 sq. ft. Batavia Medical Campus building Oct. 2, bringing more than a dozen specialty services all under one roof. The bright, modern building clearly visible off the I-90 New York State Thruway, includes primary care, pediatrics, orthopedics, otolaryngology, plastic surgery, vascular surgery, neurosciences, Sands-Constellation Heart Institute cardiologists, lab, imaging and an urgent care. The Batavia Medical Campus is a nearly $45 million investment, and the latest example of Rochester Regional Health’s commitment to rural health, making it easy and convenient for patients to access the care they want, where they want it close to home. The Batavia Medical Campus is strategically located between Rochester and Buffalo by design, both for the patients who need easy access to these comprehensive services, and the specialists who may come from anywhere in the region to the building. • United Memorial was awarded magnet designation this past year, and was honored in October at the ANCC National Magnet and Pathways conference;

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Number of Employees: 619 Licensed Physicians: 320 Number of Beds: 133 Inpatient Visits in 2022: 4,640 Outpatient Visits in 2022: 268,418 Visits to Emergency Department in 2022: 18,019 Number of Surgeries in 2022: 3,293

United Memorial Medical Center Bank Street Campus

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hospitals/united-memorial-medical-center President Dan Ireland, RN Medical Director or equivalent Tara Gellasch, MD

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IT’S WORTH SUPPORTING IT! Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

In Good Health has striven to make this guide as accurate as possible, but some of the organizations listed here did not respond to our efforts to contact them. For that reason, readers should call before heading to organizations’ locations. —Mike Costanza

RESOURCES DIRECTORY

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

RESOURCE DIRECTORY ACUPUNCTURE Acupuncture Center USA / Acu-Care Acupuncture Center • Clinton Crossings Medical Center Building C, Suite 5 919 Westfall Road Rochester, NY 14618 585-358-6186 • Northeast Medical Center 4000 Medical Center Drive, Suite 209 Fayetteville, NY 13066 315-329-7666, 315-378-5556

❱ www .AcupunctureCenterUSA .com ❱ This practice offers worry-free and painless acupuncture for a wide variety of health concerns including neuropathy and pain, sports medicine, surgical acupuncture care, women’s healthcare, cancer supportive care and prevention, autism care, ADHD treatment, neurodegenerative diseases, post-stroke rehabilitation care and mental health issues. Trained in Western medicine, Rui Wang is also a seventh-generation acupuncturist who began apprenticing with her father and grandfather in middle school. The practice’s mission is to provide personalized preventive and therapeutic healthcare; to enhance quality of life and healthcare and with Western medicine.

ADDICTION DePaul’s National Council on Alcoholism and Drug Dependence-Rochester Area (NCADD-RA) 1931 Buffalo Road Rochester NY 14624 585-719-3480 / 585-719-3481 www.ncadd-ra.org facebook.com/NCADDRA

❱ Addiction affects all of us directly or indirectly. For every person impacted by the disease of addiction, there are others — family, friends or colleagues whose lives are disrupted by the effects of this disease. It is America’s number one health problem. The National Council on Alcoholism and Drug Dependence – Rochester Area can help. As one of over 30 councils in New York state and over 90 councils nationwide, the express purpose of NCADD-RA is to prevent addiction and to reduce the incidence and prevalence of the disease of alcoholism and substance use disorder. Additionally, we work to prevent problem gambling which is often referred to as the “hidden addiction,” as there are no outward warning signs of a problem. NCADD-RA offers a wide array of education for families and community members. They include addictions counselor credential training, team awareness workplace wellness, community presentations, Finger Lakes Addiction Resource Center, Finger Lakes Prevention Resource Center, Hispanic prevention education program, individualized alcohol and other drug education and total approach family program.

Also see “Substance Abuse and Addiction” — page 73

ADOPTION SERVICES Adoption STAR 131 John Muir Drive Amherst, NY 14228 866-691-3300 716-639-3900

❱ adoptionstar.com ❱ info@adoptionstar.com ❱ Adoption STAR places children of all races, backgrounds, disabilities and circumstances, including those who are at risk of entering out-of-home placements. The nonprofit offers training, advocacy and resources for those it serves, along with comprehensive individual, couples, group and telephone counseling. There are also support groups for birth mothers, birth grandparents, adult adoptees and others who are touched by adoption.

Catholic Charities Family and Community Services 1099 Jay St. Rochester, NY 14611 585-546-7220

❱ www.cfcrochester.org ❱ The Catholic Family Center assists with adoptions of infants, older children and those with special needs. It also makes comprehensive information available about all aspects of adoption, and conducts confidential interviews and home studies. In addition, the agency offers post-placement services, complete documentation for legalization as required by the court, and a host of other services. Depending on the type of adoption, home study and CFC placement fees are based on a sliding fee scale or a flat rate.

Children Awaiting Parents, Inc. 176 Anderson Ave. Suite F202 Rochester, NY 14607 585-232-5110

❱ www.ChildrenAwaitingParents.org ❱ This national nonprofit finds loving homes for American children who are available for adoption and foster care.

Hillside Family of Agencies 1 Mustard St. Rochester, NY 14609 585-256-7500

❱ adoption@hillside.com ❱ Hillside provides information on all aspects of adoption and foster care, and offers referrals for services, trainings and informational classes. The nonprofit also offers post-adoption, parent, guardianship and post-guardianship support groups, and support groups for kinship caregivers and youths.

Monroe County Department of Human Services Adoption Team ❱ 585-753-6084 ❱ www.monroecounty.gov/hs-adoption ❱ The Adoption Team’s goal is to help local children in need of adoption find loving, permanent homes in which they can grow, thrive and form permanent relationships. Caseworkers help prospective parents learn about the children who are need of adoption, and access any services they might need to create warm, loving relationships with the children they adopt.

ALLERGY Allergy Asthma Immunology of Rochester, PC & Infusion Center (AAIR) • 3136 Winton Road S., Suite 203 Rochester, NY 14623 • 3170 West St.,Suite 222 Canandaigua, NY 14424 • 6800 Pittsford Palmyra Road, Building 400, Suite 400 Fairport, NY 14450 585-442-0150

❱ www.aair.info ❱ AAIR has been providing top quality care for adults and children with allergies and asthma since 1985. The center’s board-certified specialist providers focus on customized, individualized allergy and asthma care. AAIR offers cutting edge biologic therapies and allergy shots to treat asthma and allergies with a goal of minimizing long term medication requirements and symptoms. AAIR also offers an infusion center for comfortable, convenient infusion therapy from any doctor or specialty, often with substantially lower costs than hospital-based centers.

AGENCIES — HEALTH / HUMAN SERVICES Action for a Better Community, Inc. ❱ 400 West Ave., ❱ Rochester, NY 14611 ❱ 585-325-5116 ❱ www.abcinfo.org ❱ Offers programs that give low-income individuals and families opportunities to become self-sufficient. These include educational programs, assistance for at-risk youth, Head Start, job placement assistance and coaching, weatherization and energy conservation assistance, and individual and group counseling for alcohol and substance abuse.

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY Anthony L. Jordan Health Corporation

teams out of the country.

❱ www.jordanhealth.org

The Arc of Monroe

❱ Offers a huge number of services, including family, adolescent and pediatric medical care, mammography, obstetrical and gynecological care, behavioral health, dental care and refugee health care. Jordan Health also offers HIV treatment and a support group for those in care. Health Centers • Anthony L Jordan Center 82 Holland St. Rochester, NY 14605 585-423-5800 • Urgent Care 82 Holland St. 585-426-7425 (585-IAM-SICK) • Brown Square 322 Lake Ave. Rochester, NY 14608 585-254-6480 • Jordan Health Center 322 Lake Ave. #1 Rochester, NY 14608 585-254-6480 • Woodward Center 480 Genesee St. Rochester, NY 14611 585-436-3040 • Jordan Health at CCIA 120 N. Main St., Suite 11 Canandaigua, NY 14424 585-396-0222 • Jordan Health at Franklin Educational Campus 950 Norton St. Rochester, NY 14621 585-324-3726

❱ Open to registered students only. Days and hours of operation follow school calendar. • Jordan Health at Community Place 151 Parsells Ave. Rochester, NY 14609 585-784-5940 • Jordan Health Link/WIC 273 Upper Falls Blvd. Rochester, NY 14609 585-454-2630

American Red Cross, Greater Rochester Chapter 825 John St., Suite 209 West Henrietta, NY 14586 585-241-4400

❱ www.redcross.org/local/new-york/western-central-new-york/ chapters/rochester ❱ Provides disaster aid, emergency health and safety services and programs for youth and young adults, and veterans and their families. Serves those living in Allegany, Cayuga, Livingston, Monroe, Ontario, Seneca, Wayne, and Yates counties, and sends

2060 Brighton Henrietta Townline Road Rochester, NY 585-271-0660 https://arcmonroe.org • Lambert Day Services 2657 W Henrietta Rd Rochester, NY 14623 585-424-7442 • Community Arts Connection 985 Elmwood Ave Rochester, NY 14620 585-672-2210 • Ballantyne Day Services 10 Ballantyne Road Rochester, NY 14623 585-328-7340 • Fairport Day Services 1387 Fairport Road, Building 1100 Fairport, NY 14450 585-641-0304

❱ The Arc of Monroe provides a range of programs for those in the Rochester area who have intellectual and/or developmental disabilities and their families. Those it supports can partake of day programs, job training and placement programs, supported employment, opportunities to volunteer in the community and other offerings. For those in need of appropriate places to stay, the agency has residential housing available. The nonprofit also assists professionals, businesses and schools that are involved with those who have intellectual and/or developmental disabilities.

Bridges for Brain Injury 5760 Duke of Gloucester Way Farmington, NY 14425 585-396-0070

Catholic Charities Family and Community Services Water Tower Park 1099 Jay St., Building J Rochester, NY 14611 585-339-9800

❱ www.cccsrochester.org ❱ Offers a wealth of programs for those who have developmental disabilities, traumatic brain injuries (TBIs) chronic illnesses and HIV/AIDS. The agency also has residential sites for adults who have developmental disabilities, and offers programs that help those who have TBI, chronic illnesses and HIV/AIDS live independently in the community.

Catholic Charities of the Finger Lakes • Geneva Office 94 Exchange St. Geneva, NY 14456 315-789-2235 • Canandaigua Office 120 North Main St., Suite 40 Canandaigua, NY 14424 585-394-0190

❱ Offers many services, including emergency assistance that encompasses aid with housing, help with applying for SSI and TANF, family case management, and assistance for the adoptive parents or guardians of children. Serves Ontario, Seneca, Yates, Wayne and Cayuga counties.

Catholic Charities Steuben/Livingston 34 E. State St. Mt. Morris, NY 14510 585-658-4466 23 Liberty St. Bath, NY 14810 607-776-8085

❱ www.bridgesforbraininjury.org

❱ https://ccsteubenlivingston.org

❱ Bridges for Brain Injury was founded to guide individuals with a traumatic brain injury and physical disabilities and their families, by “bridging the gap” between surviving and living lives of independence with dignity and hope.

❱ Provides a host of services for families, children and youth. Those include emergency assistance and housing, family therapy, parenting classes, case management, therapeutic foster care, addiction services and support, and three food pantries.

Cameron Community Ministries

Catholic Charities Family and Community Services

48 Cameron St. Rochester, NY 14606 585-254-2697

❱ info@cameronministeries.com

87 N Clinton Ave. Rochester, NY 14604 585-546-7220

❱ cameronministries.org

❱ www.cfcrochester.org

❱ Cameron Community Ministries provides support programs for neighborhood residents. These include educational programs, recreational programs for youth, and those that supply meals and clothing to people in need.

❱ CFC has multiple sites in Monroe County. Its programs include those that support seniors and families, assist with foster care and adoption, help with refugee resettlement, provide chemical dependency treatment, mental health services and crisis counseling; and supply emergency housing. The nonprofit also has an emergency food pantry.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

❱ CFC’s programs are site-specific. Call the main number to

RESOURCE DIRECTORY learn where to go for that which you need. CDS Monarch 860 Hard Road Webster NY 14580 585-341-4600

❱ www.cdsmonarch.org ❱ CDS Monarch serves those who have intellectual and developmental disabilities, providing residential homes throughout Monroe and Wayne counties, prevocational training, clinics that offer physical therapy and other treatments, and other benefits.

Charles Settlement House, Inc. 71 Parkway Rochester, NY 14608 585-277-0810

❱ www.facebook.com/Charlessettlementhouse/ ❱ Serves families, individuals and children in northwest Rochester through providing emergency assistance, after-school activities and a day camp for kids, meals for seniors and other services. Seniors served breakfast from 8-9:30 a.m., lunch from 12-1 p.m. Monday through Friday.

and vocational programs, senior living communities and residences for those have mental health issues, and provides other services as well.

CP Rochester 3399 Winton Road South Rochester, New York 14623 585-334-6000

Empowering People’s Independence (EPI)

❱ www.cprochester.org ❱ CP Rochester helps individuals of all ages and abilities who have cerebral palsy and other disabling conditions to determine their own pathways in life. The nonprofit partners with individuals, families and the community to fulfill the individual’s right to live a productive and rewarding life. CP Rochester provides a wide range of quality health, educational, residential and support services in the Greater Rochester area to assist individuals in achieving their goals. The organization envisions a community where people of all abilities lead rewarding lives. Meaningful partnerships are nurtured to ensure all doors are open, and opportunities are available for everyone.

DePaul 1931 Buffalo Road Rochester, NY 14624 585-426-8000

1650 South Ave. Rochester, NY 14620 585-442-6420

❱ www.epiny.org ❱ Empowering People’s Independence (EPI), previously Epilepsy-Pralid, provides comprehensive services to children and adults with developmental disabilities, epilepsy and neurological and chronic health conditions. EPI’s offerings include self-direction, residential services, day and community habilitation, health homes, environmental modifications and assistive technologies, respite, and structured day and evening programs. EPI also offers the only week-long overnight camp for children and young adults with epilepsy in New York state.

Family Counseling Service of the Finger Lakes, Inc. ❱ www.fcsfl.org

❱ www.depaul.org ❱ This nonprofit has addiction prevention, affordable housing

• Main Office 671 South Exchange St.

LOCAL HEALTH PROFESSIONALS DELIVERING INNOVATIVE HOME CARE FOR 45 YEARS

Empowering People's Independence EPI offers progressive, tailored care solutions for children and adults with developmental disabilities, epilepsy, and neurological conditions. We are committed to empowering people with disabilities to reach their individual goals and to live their lives to the fullest.

• Skilled Nursing • Physical Therapy • Occupational Therapy • Speech Therapy • Medical Social Work • Home Health Aides • Nutrition Services • Care Management

www.epiny.org 585.442.6420

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY Geneva, NY 14456 315-789-2613 • Ontario County Office 514 South Main St. Canandaigua, NY 14424 585-394-8220 Newark Office 150 Van Buren St. Newark, NY 14513 315-331-8494

❱ Provides professional, confidential services that help individuals and families resolve parent-child conflicts and marital difficulties, and deal with low self-esteem, depression, communication issues, work-related stresses and family violence. Also provides Hispanic bilingual family services and LGBTQ support and advocacy. Telehealth services available. Serves Ontario, Wayne, Monroe, Seneca, & Yates Counties.

Finger Lakes Community Health Locations Geneva Community Health 601-B Washington St.

Geneva, NY 14456 315-781-8448

Newark Community Health 513 West Union St. Newark, NY 14513 315-573-7577

Sodus Community Health 6341 Ridge Road Sodus, NY 14551 315-483-1199

Penn Yan Community Health Dental 160 Main St., Penn Yan, NY 14527 315-536-2024

Dundee Dental Center 6 Stoll St. Dundee, NY 14837 607-243-7080

Ovid Community Health 7150 N. Main St. Ovid, NY 14521 607-403-0065

Port Byron Community Health 60 Main St. Port Byron, NY 13140 315-776-9700

Bath Community Health 6890 County Route 113 Bath, NY 607-776-3063

❱ Offers medical, dental and behavioral health care, reproductive health services, treatment for STDs and other services. Offers a sliding fee discount program based on family size and household income. No patients are turned away due the inability to pay for services, health insurance status or citizenship. Affiliated with UR Medicine.

FREE LEGAL AID/ADVOCACY Rochester, NY 14614 585-325-2520 Geneva (serves Livingston, Ontario, Seneca, Yates and Wayne counties) 361 South Main St. Geneva, NY 14456 315-781-1465 866-781-5235

Lawyers Serving Warriors National Veterans Legal Services Program 1100 Wilson Blvd., Suite 900 Arlington, VA 22209 202-265-8305

Lifespan Guardianship Program 1900 S Clinton Ave. Rochester, NY 14618 585-244-8400 866-454-5110

❱ info@nvlsp.org

❱ www.lifespan-roch.org/financial

❱ www.nvlsp.org/what-we-do/lawyers-serving-warriors

❱ A court can appoint Lifespan as a guardian for an older adult who has been deemed incapacitated. In that role, the nonprofit might make financial, legal, medical and housing decisions on behalf of that individual. The court might reimburse Lifespan for its services, using the individual’s assets.

❱ The Lawyers Serving Warriors program offers pro bono legal help to veterans who have disability claims.

Legal Assistance of Western New York (LawNY) ❱ A non-profit law firm that provides free legal advice or assistance to people across Western New York who have civil legal problems, including those arising from evictions, unemployment disputes, foreclosures and other issues. ❱ lawny.org Rochester 1 West Main St., Suite 400

The Legal Aid Society of Rochester 1 West Main St., Suite 800 Rochester, NY 14614 585-232-4090

❱ lasroc.org ❱ Not-for-profit organization that provides direct civil legal services to eligible adults and children in situations that involve education, family, housing, consumer and immigration law. Will also represent children in family court. Covers Monroe, Wayne,

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Genesee, Livingston, Ontario and Orleans counties. Seeks to make sure that those seeking justice receive full and fair hearings.

The Veterans Consortium Pro Bono Program O Street Washington, DC 20037 202 628-8164

❱ Toll Free: 888-838-7727 ❱ www.vetsprobono.org ❱ This program offers the services of attorneys free of charge to veterans and their qualifying family members who have an appeal pending at the U.S. Court of Appeals for Veterans Claims. Appellants who have filed an appeal with the Court can request assistance from The Veterans Consortium.

JustCause NY Telesca Center for Justice 1 West Main St. Rochester, NY 14614 585-232-3051

❱ www.vlsprochester.org ❱ Provides free legal help for low-income Monroe County residents who are facing non-criminal legal problems. Attorneys volunteer their time in order to make sure that low-income people can access the legal system when serious issues arise. The attorneys handle cases involving family, consumer and health law.

RESOURCE DIRECTORY Hickok Center for Brain Injury 2320 Brighton Henrietta Townline Road, Suites 400 and 500 Rochester, NY 14623 585-271-8640

❱ www.hickokcenter.org ❱ The Hickock Center for Brain Injury’s offerings include structured day and evening programs, independent living skills programs and vocational services. All are provided in a safe, supportive environment in which adults who have suffered brain injuries and other neurological challenges can design and direct their own life journeys.

Huther Doyle Health Home 360 East Ave. Rochester, NY 14604 585-325-5100

❱ https://www.hutherdoyle.com/health-homes ❱ Health Homes is a case management system that helps Medicaid recipients stay healthy while avoiding hospital stays and visits to emergency rooms. Those eligible for the program must either struggle with two or more chronic health conditions (such as diabetes, heart disease or a substance abuse disorder), or have a significant mental illness, or be living with HIV/AIDS. The program’s case managers help their clients navigate health care systems, coordinate their medical appointments and link them to sources of affordable housing, food, clothing, transportation and other necessities.

Livingston County Department of Social Services 1 Murray Hill Drive Mt. Morris, NY 14510 585-243-7300

❱ livingstoncounty.us/274/Social-Services

❱ Provides evaluation, treatment and referral services for Ontario County residents aged 5 and above. Clinic services are confidential, except where confidentiality is prohibited by law. • Canandaigua Office 3019 County Complex Dive Canandaigua, NY 14424 585-396-4363

❱ https://ontariocountyny.gov/118/Social-Services ❱ Provides a wealth of services that support and protect families and individuals, and encourage personal responsibility and self-sufficiency.

Volunteers of America Upstate New York (VOA)

Ontario County Social Services

• Canandiagua Office 3010 County Complex Drive Canandaigua, NY 14424 585-396-4060 877-814-6907 Geneva Office 83 Seneca St., Geneva, NY 14456 315-789-2841

The Salvation Army of Greater Rochester 70 Liberty Pole Way, PO Box 41210 Rochester, NY 14604 585-987-9500

❱ https://rochesterny.salvationarmy.org/empire/rochester/ ❱ Offers a great number of services. Those include emergency and family services, food pantries, summer programs for youth, programs that provide holiday meals for families and Christmas gifts for children, and Adopt-A-Family.

St. Joseph’s Neighborhood Center 417 South Ave. Rochester, NY 14620 585-325-5260 www.sjncenter.org

❱ Provides comprehensive health care, social work services, counseling and other services to uninsured or underinsured individuals and families. Call to set up initial appointment.

Monroe County Department of Human Services

United Way of Greater Rochester and the Finger Lakes 75 College Ave. Rochester, NY 14607 585-242-6400

❱ www.monroecounty.gov/hs

❱ uwrochester.org

❱ Offers a comprehensive list of services that promote a higher quality of life for Monroe County’s families, children, elderly and disadvantaged adults.

❱ United Way of Greater Rochester’s mission is to unite the good will and resources of the Greater Rochester community so that everyone can thrive. Serves Genesee, Livingston, Monroe, Ontario, Wyoming and Wayne counties.

Ontario County Mental Health Center ❱ https://ontariocountyny.gov/99/Mental-Health

❱ https://veteransoutreachcenter.org ❱ Offers transitional housing, mental health services, educational and vocational training programs and other supportive services for veterans and their families. Also offers some substance abuse and mental health services onsite. Provides referrals to community resources for more intensive substance abuse treatment, domestic violence issues, post-traumatic stress disorders, parenting skills, and other programs.

❱ Offers programs that provide a myriad of social and financial services for children, adults and families who reside in the county, including child and adult protective services. The agency also provides financial assistance, help with utility costs, and other forms of aid. Some programs have income eligibility requirements.

111 Westfall Road Rochester, NY 14620 585-753-6000

Rochester, NY 14620 585-546-1081

Veterans Outreach Center

214 Lake Ave. Rochester, NY 14608 585-647-1150

❱ www.voaupny.org ❱ Helps those in local communities emerge from poverty, become more self-reliant and reach their full potential. To those ends, the VOA provides child care, housing and support services for the homeless, employment services, life skills training and other forms of assistance.

AIDS/HIV SERVICES Action Front Center Action for a Better Community 33 Chestnut St., 2nd Floor Rochester, NY 14604 585-325-5116

❱ www.abcinfo.org/action-front-center/ ❱ Provides testing, educational programs, supportive services, case management and other assistance for those in the greater Rochester area who are living with or affected by HIV/AIDS. All services are free and confidential. Those who speak English or Spanish, or who bring interpreters to their sessions, can access them.

Anthony L. Jordan Health Center ❱ See page 48

MOCHA Center Trillium Health 470 West Main St. Rochester, NY 14608 585-420-1400

❱ www.trilliumhealth.org/ ❱ A space in which LGBTQ people of color can socialize, network and address health issues. Provides free HIV testing, safer sex tools, sex education and other services. Focuses on LGBTQ communities of color, but all are welcome.

447 South Ave.

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY Monroe County Sexual Health Clinic at Bull’s Head Bullshead Plaza 819 West Main St. Rochester, NY 14611 585-753-5481

❱ www.monroecounty.gov/health-nursing-STD-HIV ❱ Agency is committed to providing high quality, confidential care. Services include testing and treatment of sexually transmitted infections (STI); expedited partner therapy; testing for HIV; referrals for HIV treatment; vaccines; HIV pre-exposure prophylaxis care (PrEP); HIV post-exposure prophylaxis referral (PEP); walk-in COVID and flu vaccinations available on Thursdays from 12:30 -3 p.m. ❱ No appointment is necessary. Walk-in hours for sexual health services: ❱ All services are free and confidential, and those under the age of 18 need not have a parent’s consent to be seen.

Planned Parenthood of Central and Western New York 114 University Ave. Rochester, NY 14605 2225 South Clinton Ave. Brighton, NY 14618 15 Lafayette Ave. Canandaigua, NY 14424 866-600-6886

❱ Planned Parenthood protects and supports every person’s right to make voluntary, informed decisions about their sexual and reproductive health in order to help them lead healthy and fulfilling lives. To those ends, it offers health care for adults and teenagers, pregnancy testing and services, birth control, abortion care, STD and HIV testing and treatment, education, resources and referrals for those in need of transgender hormone therapy and more. All services are confidential and given to those who have or do not have health insurance.

Trillium Health ❱ Trillium’s medical professionals, health educators, care managers and pharmacists work together to provide community-based, high-quality primary and specialty health care, including LGBTQ-affirming care. Main Office and Pharmacy 259 Monroe Ave. at Monroe Square Rochester, NY 14607 585-545-7200 800-266-9292

❱ www.trilliumhealth.org Harm Reduction Services 39 Delevan St. Rochester, NY 14605 585-454-5556

MOCHA Center see page 51

Center for Gynecological Care & Wellness, Pathway Pediatrics and Pharmacy 170 Science Parkway Rochester, NY 14620 585-545-7200

ASSOCIATIONS / FOUNDATIONS Alzheimer’s Association, Rochester & Finger Lakes Region 200 Meridian Center Blvd., Ste. 110 Rochester, NY 14618 24/7 Helpline 1-800-272-3900

❱ www.alz.org/rochesterny ❱ inforochny@alz.org ❱ The leading voluntary health organization in dementia care, support, and research, the Alzheimer’s Association, Rochester & Finger Lakes Region serves individuals who live with Alzheimer’s and related dementias and their caregivers in Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates counties. A team of professional care coordinators will help your family navigate the difficult decisions and uncertainties you face at every stage of the disease. The nonprofit also funds a multitude of research initiatives in an effort to find new methods of treatment and prevention, and a cure for the progressive disease. To set up a care consultation, join a support group, or register for social activities and educational programs the number above.

ALS Association Upstate New York Chapter 135 Old Cove Road, Suite 213 Liverpool, NY 13090 315-413-0121

❱ www.als.org/upstate-new-york ❱ The ALS Association offers help and hope to those facing ALS (amyotrophic lateral sclerosis) and their families through supporting research into the disease and its treatment. In addition, the association helps individuals and families connect with chapter programs, services and resources that are available in New York State. Covers Monroe and many other counties in New York State.

American Diabetes Association P.O. Box 7023 Merrifield, Virginia 22116-7023 https://diabetes.org/ 888-342-2383

❱ Offers a variety of free programs, workshops and other services for those living with diabetes and their friends and families, including Camp Aspire, a summer camp for children.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

American Heart Association/American Stroke Association 444 Liberty Ave., Ste. 1300 Pittsburgh, PA 15222 Rochester chapter operates by remote 585-371-3227

❱ RochesterAHA@heart.org ❱ Heart.org/rochesterny ❱ This nonprofit offers a variety of services in a bid to create a world free of heart disease and stroke, and one in which people live longer, healthier lives. These include referring those interested to classes in smoking cessation and CPR, advocating for the establishment of local walking and biking routes and seeking to make healthier food options available in neighborhoods. The nonprofit also supports efforts to give children opportunities to be more physically active while in school.

American Lung Association in New York, Rochester 1595 Elmwood Ave. B1 Rochester, NY 14620 585-442-4260 800-LUNGUSA (800-586-4872)

❱ www.lung.org ❱ The American Lung Association supports research and educational efforts and engages in advocacy in order to improve lung health, prevent lung disease and save lives. It has four strategic imperatives: to defeat lung cancer, reduce the burdens of lung disease upon those affected by it and their families, eliminate tobacco use and tobacco-related diseases, and improve the air we breathe overall.

Brain Injury Association of New York State 5 Pine West Plaza, Suite 506 Albany, NY 12205 518-459-7911 Family Helpline: 800-444-6443

❱ info@bianys.org ❱ The mission of this statewide non-profit is to minimize the incidence of brain injury, and to support, educate and advocate for adults and children who have suffered such injuries and their families. The association offers prevention programs, professional development programs, a video and publications library and a toll-free family help line, and has chapters and support groups throughout New York State.

Cystic Fibrosis Foundation – Western New York 100 College Parkway, Suite 280 Williamsville, NY 14221 716-204-2535

❱ www.cff.org ❱ www.cff.org/chapters/western-new-york-chapter

RESOURCE DIRECTORY ❱ Serves the Rochester and Buffalo areas. ❱ The Cystic Fibrosis Foundation is dedicated to finding a cure for cystic fibrosis, and helping all who have the disease lead full, productive lives. To those ends, the nonprofit funds research into the disease and its treatment, promotes individualized treatment, and strives to ensure that those who have been diagnosed with cystic fibrosis have access to high-quality, specialized care.

Crohn’s & Colitis Foundation 888-694-8872

❱ www.crohnscolitisfoundation.org ❱ The Crohn’s & Colitis Foundation is dedicated to finding cures for Crohn’s disease and ulcerative colitis, and to improving quality of life for children and adults who are affected by those diseases. To those ends, the nonprofit sponsors research, offers educational programs for patients and healthcare professionals, and provides supportive services that can help people cope with the diseases. Crohn’s disease and ulcerative colitis are collectively known as inflammatory bowel diseases (IBD). For information on support groups, call the foundation.

Huntington’s Disease Society of America Northeast Region 505 Eighth Ave. Suite 902 New York, NY 10018 212-242-1968 800-345-HDSA

❱ https://northeast.hdsa.org/ ❱ Provides community and educational services, advocacy and support for research in an effort to improve the lives of all affected by Huntington’s disease.

March of Dimes National Office 1550 Crystal Drive, Suite 1300 Arlington, VA 22202 888-663-4637

❱ www.marchofdimes.org ❱ The March of Dimes is a nationwide nonprofit that seeks to improve the health of babies and reduce infant mortality through preventing premature birth and birth defects. Local chapters make available funds for projects that are designed to meet pregnant women’s perinatal needs.

Mental Health Association of Rochester/ Monroe County, Inc.

• Life skills 344 South Goodman St.. Rochester, NY 14607 585-325-3145 • Livingston County Contact main office, 585-325-3145 • Ontario County Contact main office, 585-325-3145

❱ Provides creative wellness opportunities, a seven-day-a-week self-help drop-in service, housing and employment assistance, family peer support services, life skills workshops and other

services that promote mental wellness.

Muscular Dystrophy Association (MDA) National Office 1016 W. Jackson Blvd #1073 Chicago, IL 60607 800-572-1717 ResourceCenter@mdusa.org

❱ www.mda.org/ ❱ MDA supports research into life-changing treatments for mul-

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❱ www.mharochester.org • Main Office as of Oct. 2023 274 North Goodman St. Rochester, NY 14607 585-325-3145 • Self-Help Drop-In Support Services 344 South Goodman St. Rochester, NY 14607 585-325-3145

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Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY tiple dystrophy and related diseases. Outside the US government, the nonprofit is the largest source of funding for such research.

National Kidney Foundation Serving Upstate and Western New York 1344 University Ave., Suite 270 Rochester, NY 14607 585-598-3963 Email: infoupny@kidney.org

❱ www.kidney.org/UpstateNewYork ❱ NKF Cares helpline: 855-653-2273, or email nkfcares@ kidney.org. ❱ The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation. Please refer to www.kidney.org/UpstateNewYork for up-to-date information on programs and events, in addition to, support resources, toll-free help lines and on-line communities. NKF Cares, the nonprofit’s helpline, gives those living with kidney disease, their family members and their caregivers access to some of the support they need, along with information on kidney disease, organ donation and organ transplantation.

American Stroke Association No physical offices. All services remote. 585-371-3227

❱ www.stroke.org/en/ ❱ Strives to reduce the incidence and impact of stroke, and to meet the needs of stroke survivors, their caregivers, and healthcare professionals who are in the nationwide stroke community. It also provides supports for those impacted by stroke, and other services.

Parkinson’s Foundation New York and New Jersey 1359 Broadway, Ste. 1509 New York, NY 10018 Helpline: 1-800-4PD-INFO (473-4636)

❱ www.parkinson.org/NYNJ ❱ The Parkinson’s Foundation conducts research, education, and public advocacy related to Parkinson’s disease. For information on support groups for those living with Parkinson’s disease and their families, go to: ❱ www.parkinson.org/nynj

Rochester Area Community Foundation 500 East Ave. Rochester, NY 14607 585-271-4100

❱ www.racf.org ❱ The Rochester Area Community Foundation partners with generous philanthropists and community organizations to

improve the quality of life for people who live and work in the eight-county region it serves, which includes Monroe, Ontario and Livingston counties. As a leading grantmaker, the nonprofit focuses upon two main goals: creating an equitable community, and strengthening the region’s vitality.

AUTISM SERVICES AutismUp 50 Science Parkway (HQ located at the Golisano Autism Center) Rochester, NY 14620 585-248-9011 Email: contact@autismup.org

❱ Web: www.autismup.org ❱ AutismUp’s mission is to expand and enhance opportunities to improve quality of life for individuals with autism, those with developmental disabilities, and their families, as well as those who do not have a diagnosis. The nonprofit offers its clients training in social skills and readiness skills, along with supported fitness, recreation, sensory regulation and community transition programs. It also provides family navigation, advocacy, and educational programs and other supportive services for parents, caregivers, professionals, first responders, businesses and schools. AutismUp serves over 3,000 families in Greater Rochester and the surrounding area.

Golisano Autism Center, Inc. 50 Science Parkway Rochester, NY14620 585-685-8300 www.golisanoautismcenter.org The Autism Helpline 8AM – 4PM, Monday through Friday for any reason

❱ 1-866-AUTISM-4 ❱ To leave a message after hours, email: HelpLine@GolisanoAutismCenter.org ❱ The Golisano Autism Center is transforming the delivery of autism services in the region. A comprehensive, enriched and innovative model co-locates resources offered by multiple providers and experts in ASD (autism spectrum disorder) who have knowledge in their specific service areas. Clinical, educational, recreational, social and transitional services help fulfill the needs of a growing community of individuals with autism from early intervention through adulthood. The Golisano Autism Center is positioned on a bus line and centrally located for families from the Greater Rochester and surrounding areas. Fragmented autism services are a thing of the past.

BEREAVEMENT SUPPORT GROUPS CURE Childhood Cancer Association 200 Westfall Road

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

Rochester, NY 14620 585-473-0180

❱ www.curekidscancer.com ❱ First Wednesday of the month, 7 – 8:30 p.m.

Huther Doyle 360 East Ave. Rochester, NY 14604 585-325-5100

❱ www.hutherdoyle.com ❱ Provides bereavement groups for those who have lost a loved one due to substance abuse. Groups are facilitated by specially trained and certified grief counselors, and meet via Zoom on the first and third Tuesday of the month from 7 to 8 p.m. Call main number to learn how to access meetings.

Livingston County Bereavement Group St Timothy’s Lutheran Church 5015 Lakeville Rd Geneseo, NY 14454 585-243-4490 General: 2nd Monday of the month, 6-7:30 p.m. 4th Thursday of the month, 1:30-3 p.m. Groups are run by Livingston County Hospice 585-243-7290

GriefShare Bereavement Support Groups in the Rochester Area ❱ To obtain information on groups or register for them, go to www.griefshare.org and enter your zip code.

Compassionate Friends ❱ A self-help organization offering friendship, understanding, and hope to bereaved families that have experienced the death of a child. Rochester Chapter First Unitarian Church Rochester 220 Winton Road South Rochester, NY 14610 Phone Contact: Steven 585-727-9584 Email: stecola1214@yahoo.com www.tcfrochester.org Second and forth Tuesday of each month 7:15 – 9:00 p.m.

Rochester Regional Health Bereavement Support Groups ❱ Rochester Regional Health offers bereavement support groups for those whose loved ones received hospice care within the health system. ❱ Call 585-214-1000 and ask for bereavement services to register for groups. Only those whose loved ones received hospice care from Rochester Regional Health can register.

RESOURCE DIRECTORY UR Medicine Home Care Bereavement Support Groups ❱ For information on groups, go to: www.urmc.rochester.edu/ home-care/hospice-care/bereavement.aspx

BLIND & VISUALLY IMPAIRED Goodwill of the Finger Lakes Vision Center ❱ 422 S. Clinton Ave. ❱ Rochester NY, 14620 ❱ 585-232-1111 ❱ www.goodwillfingerlakes.org ❱ The Goodwill of the Finger Lakes Vision Center’s rehabilitation services help children and adults learn the skills needed to overcome the challenges of living with vision loss. Individuals who participate in the services learn how to make the best use out of any remaining vision they may have, learn adaptive techniques to carry out everyday tasks, learn techniques to travel safely, are supported during their emotional adjustment to vision loss and may receive training to secure employment or advance their careers.

CANCER SERVICES American Cancer Society 1120 South Goodman St. Rochester, NY 14620 24/7 Cancer helpline: 800-227-2345

❱ cancer.org ❱ Offers a multitude of services for those who have or have had cancer, along with information on the disease, its treatment, and its prevention. In addition, the nonprofit helps patients, their family members and others who have been impacted by cancer find one-to-one and group support, financial assistance with transportation costs and pain medication costs, and temporary housing for those in treatment.

Breast Cancer Coalition of Rochester 1048 University Ave. Rochester, NY 14526 585-473-8177

❱ http://bccr .org ❱ info@bccr .org ❱ The Breast Cancer Coalition is the only full-scope, independently-operated organization focused on serving breast and gynecologic cancer survivors in Central and Western New York regions. We are a community-based, grassroots organization dedicated to eradicating breast cancer through research and advocacy. Our supportive and educational programs are available to breast and gynecologic cancers survivors. We are a diverse

group of breast and gynecologic cancer activists, survivors, warriors, and advocates. We are women, men, families, partners, mothers, sisters, daughters, friends, and others dedicated to our mission. All programs and services are free of charge.

Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne and Yates. Through financial assistance, education, and informational resources, EYS provides support and hope. EYS is supported 100% by volunteers.

CURE Childhood Cancer Association

Grasta’s Beauty & Wig Studio

200 Westfall Road Rochester, NY 14620 585-473-0180

409 Parma Center Road Hilton, NY 14468 585-392-7823

❱ www.curekidscancer.com

❱ www.grastasBeatuyandWigStudio.com

❱ Provides emotional, educational and financial support that can improve the lives of families coping with childhood cancer or a chronic blood disorder.

❱ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles and blends are available.

Cancer Support Community at Gilda’s Club Formerly Gilda’s Club Rochester 255 Alexander St. Rochester, NY 14607

❱ 585-423-9700 ❱ cscrochester.org ❱ A welcoming community that provides free support for the adults, teens and children who are living with cancer, and for their families and friends.

Corporate Angels Network Westchester County Airport 1 Loop Road White Plains, NY 10604 914-328-1313

❱ info@corpangelnetwork.org ❱ corpangelnetwork.org ❱ Arranges free nationwide transportation aboard corporate aircraft for cancer patients going to or from recognized treatment facilities. Participation is open to all cancer patients, as well as bone marrow and stem cell donors and recipients. Patients may travel as often as necessary, and there is no financial requirement. Though the nonprofit is based in White Plains, the aircraft that performs the service can take off and land at locations around the country.

Embrace Your Sisters PO Box 322 Canandaigua, New York 14424 585-624-9690

❱ EmbraceYourSisters@yahoo.com ❱ EmbraceYourSisters.org ❱ Facebook.com/EmbraceYourSisters ❱ Embrace Your Sisters (EYS) has a mission to provide short-term emergency financial support for people with breast cancer. The nonprofit organization fills a unique niche in breast cancer services by providing this support to residents within 13 counties, assisting with their daily living bills: Allegany, Cayuga,

James P. Wilmot Cancer Center 601 Elmwood Ave. Rochester, NY 14642 585-275-5830

❱ www.urmc.rochester.edu/cancer-center ❱ The Wilmot Cancer Center offers world-class cancer treatment at its inpatient and many outpatient facilities while conducting pivotal research of the disease and its treatment.

Leukemia and Lymphoma Society 800-784-2368

❱ leukemia-lymphoma.org ❱ Nonprofit serves people who have leukemia, lymphoma, Hodgkin’s disease, multiple myeloma and myelodysplastic syndrome. Provides grants to assist with the cost of specific treatments, transportation, x-rays, HLA typing of bone marrow donors and specific medications. A list of drugs eligible for reimbursement is available on request. Also offers information about leukemia and related blood disorders, and makes speakers available to address those subjects.

National Cancer Institute (NCI) 800-4-CANCER (422-6237

❱ cancer.gov ❱ NCIinfo@nih.gov ❱ Supports, conducts and leads cancer research efforts around the country in order to advance scientific knowledge regarding cancer and its treatment and help all people live longer, healthier lives. The agency’s Cancer Information Service (CIS) can help answer cancer-related questions for patients, their families and friends, and health care providers and researchers. The service is free and confidential.

New York State Department of Health Cancer Services Program ❱ www.health.ny.gov/diseases/cancer/services/

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ Free breast, cervical and colorectal cancer screenings for men and women who reside in New York State, lack health insurance or have health insurance that might make cancer screenings and diagnostic services unaffordable, and meet age and income eligibility requirements. Call 1-866-442-CANCER (2262) to find the cancer services provider nearest you.

13thirty Cancer Connect 1000 Elmwood Ave. Rochester, NY 14620 585-563-6221

❱ www.13thirty.org ❱ Offers the support, resources, advocacy services and recreational opportunities that help teens and young adults live with cancer.

CAREGIVER RESPITE SERVICES Partners in Caring Respite Program (Lifespan) 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400

❱ www.lifespan-roch.org/caregivers ❱ Gives breaks to the caregivers of those who have early-stage Alzheimer’s disease or dementia, or are demonstrating noticeable forgetfulness, allowing the caregivers to take time for themselves or run errands.

Finger Lakes Health Respite Care Facilities 315-787-4733 www.flhealth.org The Homestead at Soldiers & Sailors Memorial Hospital 418 N. Main St. Penn Yan, NY 14727

Living Center at Geneva – North 75 Mason St. Geneva, NY 14456

❱ Respite Care is scheduled short-term care for an individual who may require nursing services for a specific period of time. Finger Lakes Health’s respite program offers all the amenities that long-term residents are afforded. Staff members assist patients with ambulating, eating and personal hygiene. Patients can participate in many recreational activities, eat in beautifully decorated dining rooms, or have their meals served in their rooms. ❱ Johann.earsing@flhealth.org

CHILDREN / FAMILY SERVICES Baden Street Settlement Alvin Wesley Child Development Center 500 N. Clinton Ave. Rochester, NY 14605 585-232-4330

❱ https://badenstreet.org/child-development-center/ ❱ Provides day care services designed to meet the physical, emotional, social and cognitive needs of children aged 6 weeks to 12 years old.

Big Brothers Big Sisters of Greater Rochester 1 South Washington St., Suite 405 Rochester, NY 14614 585-442-2250

❱ www.BeABig.org ❱ Provides one-to-one mentoring for children 8 to 14 years old living in Monroe, Wayne, Ontario, Livingston, Genesee, Wyoming, Orleans, and Yates counties.

Bivona Child Advocacy Center 1 Mount Hope Ave. Rochester, NY 14620 585-935-7800

❱ www.BivonaCAC.org ❱ Offers children who have been sexually or physically abused a safe, welcoming setting in which they can begin the process of healing. Facilitates the collaboration of social service and legal agencies in order to protect, counsel and treat child victims and their families, and assist with the investigation and prosecution of abusers.

Community Child Care Center 170 Troup St. Rochester, NY 14608 585-232-3250

❱ communitychildcarecenter@frontiernet.net ❱ Nonprofit childcare center for children 3- to 4-years-old.

CompassionNet Formerly Lifetime Care 330 Monroe Ave. Rochester, NY 14607 1-800-308-3914

❱ www.rochesterregional.org/services/home-health-care/ our-services/maternal-and-pediatric/compassionnet ❱ Community-based perinatal and pediatric palliative care program that offers support and care to families that are caring for child that has a potentially life-threatening illness or are

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

preparing for the birth of a child with a serious medical condition. The nonprofit’s interdisciplinary team collaborates with other providers to address the child’s and family’s physical, social, emotional and spiritual needs, and to improve the quality of life of both.

CP Rochester 3399 Winton Road South Rochester, New York 14623 585-334-6000

❱ www.cprochester.org/ ❱ CP Rochester helps those of all ages and abilities to determine their own pathways in life, and live productive and rewarding lives, through partnering with individuals, their families and their communities. Provides a wide range of quality health, educational, and support services in the Greater Rochester area to assist individuals in achieving their goals. The nonprofit envisions a community where people of all abilities lead rewarding lives.

The Crisis Nursery of Greater Rochester 201 Genesee Park Blvd. Rochester, NY 14619 585-235-5750

❱ The only program of its kind in New York state, the Crisis Nursery delivers emergency care to babies and children during family crises while addressing poverty by preparing young women and caregivers for employment. The Crisis Nursery includes two facilities; one on the west side of the city of Rochester on Genesee Park Blvd and Owen’s House, located in the northeast.

• Owen’s House 464 Rosewood Terrace Rochester, NY 14609 585-482-2561

❱ Centerforyouth.net ❱ 24-hour crisis line: 585-271-7670 ❱ Provides free, temporary care for babies and children while their families are in crisis due to medical emergencies, unexpected illnesses, accidents or other factors. The organization also refers parents and caregivers for the assistance that can help them cope with and overcome difficult situations.

Daystar Kids 700 Lac De Ville Blvd. Rochester, NY 14618 585-385-6287

❱ www.daystarkids.org ❱ Pediatric day-respite center that helps a family successfully transition an infant or young child who has special health care needs from the hospital to home, and supports that child’s healthy development through to kindergarten enrollment.

Dream Factory of Rochester, Inc. PO Box 308 East Rochester, NY 14445

RESOURCE DIRECTORY 585-234-0740

❱ rochester@dreamfactoryinc.org

Twelve Corners Day Care Center 585-272-0880

❱ www.dreamfactoryrochester.org

❱ www.twelvecornersdaycarecenter.com/

❱ Fulfills the dreams of children aged 3 through 18 who have been diagnosed with critical or chronic illnesses.

❱ Nonprofit day care organization with two sites. Children from 6 weeks of age to 5 years old go to 155 Canal View Blvd., Rochester, NY, tel. 585-272-0880. Children five to 12 years old go to the school age location, 2131 Elmwood Ave., Rochester, 585-271-6830.

Friendship Children’s Center, Inc. 310 Fernwood Ave. Rochester, NY 14609 585-342-7250

❱ Private, nonprofit childcare center that offers year-round care for children 18 months old to 12 years old.

Villa of Hope 3300 Dewey Ave. Rochester, NY 14616 585-865-1550

❱ www.villaofhope.org ❱ Provides residential, community-based, educational and behavioral health programs for youth affected by abuse, poverty and mental illness and drug problems at home, and assistance for their families.

Our Specialties:

Happiness House ❱ www.happinesshouse.org • 731 Pre-Emption Road Geneva, NY 14456 315-789-6828 • 5415 County Road 30 Canandaigua, NY 14424 585-394-9510 • 4731 Maple Ave. Stanley, NY 14561 585-526-7023

❱ An educational, residential, health and human service organization that excels in providing innovative and cost-effective services of the highest quality to children and adults with and without disabilities through collaboration with families and partners around the Finger Lakes community.

Make-A-Wish Western New York, Rochester Regional Office 10 Office Parkway, Suite 500 Pittsford, NY 14534 585-272-9474 (888) 336-9474

❱ https://wish.org/newyork

Primary Care Diagnostic Imaging

Building a

Healthier Community

with Expanded Services and Compassionate Care

Looking for a physician? Several of our primary care locations – family medicine, OB/GYN and pediatrics – are accepting new patients. Please visit ThompsonHealth.com/FindaDoctor for a list.

❱ Dedicated to granting the wishes of children who have life-threatening medical conditions.

Looking for a job?

Oregon Leopold Day Care Center

Visit ThompsonHealth.com/Careers today for job openings in the area.

❱ 585-288-0074

Birthing Center Emergency & Urgent Care Rehabilitation & Sports Medicine Orthopaedics Surgical Services Cardiology & Pulmonology Senior Support Services Ferris Hills & Clark Meadows Senior Communities

❱ 316 Bay St. ❱ Rochester, NY 14605

Breast Imaging/ Bone Density

BECKER’S

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150

Top Places to Work in Healthcare

❱ oregon-leopold@rochester.rr.com ❱ www.facebook.com/OLDCC ❱ Nonprofit childcare center that serves low-income children and families in the northeast quadrant of Rochester and in Rochester’s Children’s Zone. For children aged three-to-four-years-old.

For more information on Thompson Health services and programs, visit:

ThompsonHealth.com

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY DISABILITY SERVICES Baden Street Settlement Dr. George C. Simmons Counseling & Support Center Behavioral Health & Community Services 585 Joseph Ave. Rochester, NY 14605 585-325-4910, x1200

❱ Provides quality professional services for adults to achieve independence and community integration for individuals living with developmental disabilities, mental illness and substance abuse.

The Arc of Monroe See page 48

Center for Disability Rights 497 State St. Rochester, NY 14608 585-546-7510

585-473-4890 800-897-5252

❱ theimagroup.com ❱ A national leader in high-quality medical, psychological, speech and language evaluations. These include social security disability examinations, VA compensation and pension examinations, employability evaluations and occupational health evaluations. Also offers drug screens on a walk-in basis from 8:30 a.m. to 3:00 p.m. Monday through Friday. Call for additional information.

Lifespan of Greater Rochester Transportation Access (TRAC) ❱ See page 72

Lifetime Assistance Incorporated 425 Paul Road Rochester, NY 14624 585-426-4120

❱ cdrnys.org

❱ www.lifetimeassistance.org

❱ A non-profit community-based advocacy and service organization for those who have all types of disabilities. CDR is an independent living center recognized by the National Council on Independent Living.

❱ Lifetime Assistance Incorporated offers a full spectrum of services to empower individuals with developmental disabilities and help them achieve their full potential and be included in the community. The nonprofit uses its expertise, training and a deep understanding of each person’s specific desires to help create a person-centered plan that will best foster independence, dignity and success. That plan can include getting a job in a chosen career field, living as independently as possible and leading a healthy and happy life.

Catholic Charities Family and Community Services. 1099 Jay St., Bldg. J Rochester, NY 14611 585-339-9800

❱ cccsrochester.org ❱ Provides services for those with developmental disabilities, including service coordination, employment services, housing assistance, in-home support and independence-fostering programs.

Empowering People’s Independence (EPI) 1650 South Ave. Rochester, NY 14620 585-442-6420

IMA Group 214 Alexander St., Suite 200 Rochester, NY 14607

Mary Cariola Center 1000 Elmwood Ave., suite 100 Rochester, NY 14620 585-271-0761

❱ www.marycariola.org ❱ Mary Cariola Center is an independent, nonprofit agency that operates a preschool, school and group homes for children and youth with intellectual developmental disabilities and medical complexities. Serving students and residents from 52 school districts and over 10 counties, Cariola approaches each child with an interdisciplinary team that includes social workers, physical therapists, speech therapists, onsite dental care, complete medical suites and of course teachers and caregivers. Cariola has been serving the greater Rochester community since 1949 and has become a vital part of the community.

Sheen Housing

❱ starbridgeinc.org ❱ Partners with disabled individuals to promote independence and quality of life. Connects individuals with educational, employment, health and community living services, and advocates for disability rights at a community level.

The Arc of Monroe’s Arc Health Services 2060 Brighton-Henrietta Townline Rd Rochester, NY 14623 585-271-0661

❱ https://arcmonroe.org/health-services/ ❱ The Arc of Monroe’s Health Services offers occupational therapy, physical therapy, speech therapy, behavioral intervention, nutrition, social work and psychiatric care to people with intellectual and developmental disabilities. This nonprofit’s out-patient Article 16 clinic is certified by NYS OPWDD (Office for People With Developmental Disabilities). It annually serves more than 700 people who have varying needs in Western and Central New York, and has provided top care for over 20 years.

DISABILITIES—RECREATION Cobblestone Arts Center 1622 State Route 332 Farmington, NY 14425 585-398-0220

❱ cobblestoneartscenter@gmail.com ❱ www.CobblestoneArtsCenter.com ❱ Offers an arts-based day program for adults with disabilities, a community space for live performances, an art gallery featuring area artists, and music lessons.

Rochester Accessible Adventures (RAA) Mailing Address: 2165 Brighton-Henrietta Town Line Road, Rochester, NY 14623 585-491-6011

❱ https://rochesteraccessibleadventures.org ❱ Guides communities, nonprofits and businesses that are in the recreation, sports and tourism industries so that they fully include people with disabilities. RAA also promotes the development of adaptive and inclusive sports, including wheelchair basketball and sled hockey for youth and adults. The nonprofit also sponsors a wheelchair basketball team and a sled ice hockey team for adults and youth.

See page 63

Starbridge 1650 South Ave, #200 Rochester, NY 14620 585-546-1700

❱ 800-650-4967

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

EDUCATION AND PREVENTION Action for a Better Community, Inc. See pg. 47

RESOURCE DIRECTORY Center for Community Health 46 Prince St. Rochester NY 14607 585-602-0801

❱ www.urmc.rochester.edu/community-health.aspx ❱ The Center for Community Health & Prevention at the University of Rochester Medical Center offers a wide variety of programs and initiatives aimed at preventing disease to create a healthier community. Our health equity is brought to life through our many research, education and service outreach programs. Our team of experts meets individuals where they are. We offer programs both in person and virtually.

Consumer Credit Counseling Service of Rochester 1050 University Ave, Suite A Rochester, NY 14607 585-546-3440

❱ cccsofrochester.org ❱ Provides professional financial counseling for individuals that includes the conduct of a detailed income review, the creation of an assets and expenses report and the formulation of a debt management plan. The nonprofit also connects those in need with social services and educational materials and resources, and provides specialty services for seniors on representative payee’s and reverse mortgages. Clients can also obtain foreclosure prevention, first-time home buyer and pre-imposed bankruptcy counseling.

Rochester OASIS 259 Monroe Ave. Rochester, NY 14607 585-730-8800

❱ rochester.oasisnet.org/ ❱ OASIS is a national educational organization that was created to enrich the lives of mature adults by providing programs on the arts, humanities, selected technologies and health-oriented subjects and technologies, along with the opportunity to volunteer. One catalog included a course on the Bill of Rights, at least one book club, Pilates classes and instruction on using an iPhone or Android phone. You must pay a very small fee to take most classes.

TechAge Adult Computer Learning Center Louis S. Wolk JCC of Greater Rochester 1200 Edgewood Ave. Rochester, NY 14618 585-461-2000 ext. 463

❱ https://roctechage.org ❱ Offers training in the use of cell phones/tablets and computers and assistance with such devices across several platforms to Rochester-area adults.

Veterans Outreach Center, Inc. See page 51

Young Women’s College Prep Charter School of Rochester 133 Hoover Drive Rochester, NY 14615 585-254-0320

❱ info@youngwomenscollegeprep.org ❱ Provides educational programs for young, urban girls in the 7th through the 12th grades that are designed to increase their leadership skills, career awareness and college readiness.

EMPLOYMENT ASSISTANCE AP Professionals of Rochester, NY LLC 190 Linden Oaks, Suite B Rochester, NY 14625 585-381-7350

585-258-3500

❱ rwyouth@rochesterworks.org ❱ Assists those 14 to 24 years old who are in school and out of school by providing employment navigators and supportive services. Grants are available for training programs. • St. Paul Street Career Center Department of Social Services 691 St. Paul St., 3rd Floor Rochester, NY 14605 585-753-6855

❱ Only serves clients by appointment. • Waring Road Career Center NYS Department of Labor 276 Waring Road Rochester, NY 14609 585-266-7760

❱ info@rochesterap.com

❱ Only serves clients by appointment.

❱ rochesterap.com

Strong Staffing

❱ AP Professionals offers job placement services for individuals with accounting and finance, administrative, engineering and operations, and human resources backgrounds, as well as for the firms that desire such individuals.

❱ A division of the University of Rochester Human Resources Department

TalentEdge

❱ A temp services agency that places applicants in administrative or support positions such as secretary or clerical positions, food and nutrition services, maintenance, patient transport and sterile processing. Most applicants will receive work assignments at the University of Rochester or at Strong Memorial Hospital. Positions are not guaranteed to turn into permanent assignments. Applicants for some positions must possess a high school diploma, a GED or have one year of continuous, recent work experience. Contact numbers listed on website.

150 State St., Suite 400 Rochester, NY 14614 585-244-1800

❱ www.greaterrochesterchamber.com/talent/recruitment-and-verification/ ❱ TalentEdge is a full-service hiring agency that can handle the process from recruitment to onboarding.The team is skilled, dedicated, and committed to providing exacting expertise and stellar customer service.

RochesterWorks! ❱ http://rochesterworks.org ❱ Offers career advisement, assistance with résumés, workshops, job listings, job fairs and a wide variety of tools that help job seekers secure positions. Grants available for training programs. Employers seeking employees can obtain recruiting assistance. ❱ Emergency recovery services program. For adults who are interested in being certified to assistance in the emergency. • Career Center at 100 College Ave., Suite 200 Rochester, NY 14607 585-258-3500

❱ Call for or email for an appointment. Walk-ins allowed to use computers.

Youth Career Center 57 St. Paul St. 14604

❱ www.rochester.edu/jobopp/strongstaffing/

GAMBLING Finger Lakes Problem Gambling Resource Center (PGRC) 211 585-351-2262

❱ sbryant@nyproblemgambling.org ❱ nyproblemgamblinghelp.org/finger-lakes/ ❱ The Finger Lakes PGRC exists to raise awareness on problem gambling and connect individuals and loved ones to local, barrier-free care. It offers education, training, referral to treatment, and recovery services.

HEALTH INSURANCE Ahrens Benefits Company • 2800 Dewey Ave. Rochester, NY 14616

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY

• 70 Linden Oaks, suite 300 Rochester, NY 14625 585-349-3337

❱ www.ahrensbenefitsco.com ❱ At the Ahrens Benefits Company, Jane Ahrens and her team of experienced Medicare consultants meet with seniors one-on-one to help them determine the plan that is most appropriate for their situation. We talk about the options that are available to seniors who don’t wish to stay on government Medicare alone. We listen intently to understand each situation and explain their options clearly without industry jargon. We believe in caring for others as we do our own.

Lawley Medicare Solutions 441 East Ave. Rochester, NY 14607 585-498-4723 TTY-711

❱ www.hcrehealth.com ❱ HCR Home Care’s wide range of home health care and social services provide the helpful support your loved one needs, and the peace of mind you deserve. These services are administered at home to individuals who are recovering, disabled, or chronically ill needing medical, nursing, social or therapeutic treatment, or assistance with daily living activities. HCR’s certified and licensed professionals are carefully vetted, so you can trust them to assist your loved ones to develop a safe and complete care plan unique to your needs.

HOTLINES Alzheimer’s Association Helpline ❱ 800-272-3900

❱ www.lawleyinsurance.com ❱ nnimmo@lawleyinsurance.com

Chances & Changes, Inc.

Ortolani Services, Inc. 1400 Portland Ave., suite 24 Rochester, NY 14621 585-242-9749

❱ https://ortservices.com/ ❱ Ortolani Services, Inc. is a New York state licensed independent brokerage specializing in benefits planning for people on Medicare, individuals, sole proprietors, contract workers, retirees, and small businesses. Every day, people choose Ortolani Services to help them find clarity when navigating their choices for health insurance premiums, prescription costs, and in-network providers. We connect them with affordable benefits that work, and peace of mind.

HOME CARE HCR Home Care 85 Metro Park Rochester, NY 14623 585-272-1930

Monroe County COVID-19 Hotline 585-753-5555

❱ www.monroecounty.gov/health-COVID-19

❱ Trained, knowledgeable staff are available any time of day or night to provide information on Alzheimer’s disease and dementia, information on local programs and services, crisis assistance and emotional support.

❱ Today, more people are working beyond age 65 and often don’t know if they should stay on their employer’s health plan or move to a Medicare insurance option. Nancy Nimmo, an independent licensed insurance agent with Lawley Medicare Solutions in Rochester, can help. She’ll break down the insurance options available to you, in simple terms, so that you can easily decide the option that is best for you. Nancy Nimmo represents a number of insurance carriers, which may have a variety of different plan options available depending on the service area. She doesn’t work for the Federal Medicare Program and does not represent one specific Medicare insurance carrier. There is no obligation when you speak to Nancy or any licensed agents at Lawley’s 16 locations.

❱ A crisis support service specially designed to provide live, one-on-one support to sexual assault survivors in the Department of Defense community, their loved ones, and anyone else in that community who needs assistance or information. All services are confidential, anonymous, secure, and available worldwide 24/7. Survivors can also obtain live, confidential, one-on-one help through a secure instant-messaging platform at SafeHelpline.org.

Domestic Violence Hotlines 585-658-2660, 888-252-9360 Rape Crisis Service 800-527-1757

❱ Callers can obtain information on coronavirus, COVID-19, and the availability of tests and vaccinations.

211/LIFE LINE 211 585-275-5151 Text 898211 1-877-356-9211

❱ https://www.211lifeline.org ❱ Free, 24-hour, confidential phone, chat and text service that compassionately provides information, referral and crisis/suicide prevention services for Monroe, Wayne, Ontario, Livingston, Cayuga, and Seneca Counties. The service also offers searchable online database.

❱ chancesandchanges.org

New York State COVID-19 Hotline

❱ Provides 24/7 confidential assistance to victims of domestic violence in Livingston County, New York.

❱ Callers can schedule tests for coronavirus and obtain information on the virus and on COVID-19.

City of Rochester Drug Hotline

❱ 888-364-3065

Dial 311 or 585-428-6000

❱ Accepts information on actual or perceived drug activity locations and dealers in Rochester. The information given is passed on to the Rochester Police Department Narcotics Unit for investigation. Callers can choose to remain anonymous, or to give their names and telephone numbers so that investigators can contact them.

Childhelp National Child Abuse Hotline Call or text 1-800-422-4453

❱ www.childhelp.org/hotline ❱ Dedicated to the prevention of child abuse in the US, Canada and many other countries. Professional crisis counselors offer crisis intervention, information, and referrals to thousands of emergency assistance, social service and support resources in over 170 languages. Operates 24/7, 365 days a year. All calls, texts and chats are confidential.

DoD Safe Helpline Operated by the Rape, Abuse & Incest National Network (RAINN) 877-995-5247

❱ SafeHelpline.org

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

❱ https://coronavirus.health.ny.gov/home

988 Suicide & Crisis Lifeline ❱ A national network of local crisis centers that provides free and confidential emotional support 24/7 for those in suicidal crisis or emotional distress and their loved ones. The network also seeks to improve crisis services and advance suicide prevention by empowering individuals, advancing best practices for professionals and building awareness of suicide and its prevention. English: 988 800-273-8255 Spanish: 988 888-628-9454

Veterans Crisis Line 988 Text 838255

❱ 988 Lifeline Options For Deaf and Hard of Hearing (HoH) ❱ For TTY Users: Use your preferred relay service or dial 711 then 988. ❱ 988 Videophone for Deaf/HoH American Sign Language Users:

RESOURCE DIRECTORY ❱ https://988.aslnow.io/phones/100030001/ ❱ https://988lifeline.org/

Livingston County Sheriff’s Office Tip Line 585-243-7100

AUTISM Got Questions? Get Answers

❱ www.livingstoncounty.us/656/Tip-Line ❱ Call to report illegal activity occurring in Livingston County, giving as much precise information as possible. Callers can request that their identities remain confidential. Reports can also be given at the Tip Line web page’s address.

National Call Center for Homeless Veterans 1-877-424-3838

❱ www.va.gov/homeless/nationalcallcenter.asp ❱ Counselors are available 24/7 to talk to homeless veterans, veterans who are at risk of becoming homeless, and their family members, friends and supporters. Those who call can obtain information on US Department of Veterans Affairs homeless and health care programs, and other services available in their area. All conversations are confidential.

National Domestic Violence Hotline 1-800-799-7233 1-800-787-3224 (TTY) Text “START” to 88788 Chat live on website

Autism HelpLine 1 (866) AUTISM 4

288-4764

GOLISANO AUTISM

CENTER

A COLLABORATIVE COMMUNITY OF PROVIDERS

Autism HelpLine A collaborative community initiative spondered by the Golisano Autism Center www.golisanoautismcenter.org

What is the HelpLine?

Help for people with autism, their families, caregivers, and anyone who has questions about autism. This is a local information and referral service, for callers in the Greater Rochester and surrounding areas. To learn more about local autism services and support, visit www.GolisanoAutismCenter.org To leave a message after hours, email HelpLine@GolisanoAutismCenter.org

HelpLine@GolisanoAutismCenter.org

❱ www.thehotline.org ❱ Those who are experiencing domestic violence, need information or resources regarding domestic violence, or are just questioning unhealthy aspects of their relationship can call 24/7. The service is free and confidential. ❱ New York State Office of Children and Family Services Statewide Central Register of Child Abuse and Maltreatment (SCR) ❱ https://ocfs.ny.gov/programs/cps/ ❱ Accepts reports of child abuse or maltreatment that occur within the state 24/7, 365 days a year. SCR staff sends that information to county child protective services offices, monitors their responses and determines whether child abuse or maltreatment has been reported previously. All calls are anonymous, and the callers’ identities are protected from disclosure. Any child abuse or maltreatment should be reported immediately. • Statewide toll-free telephone number: 1-800-342-3720 • Deaf or hard of hearing, call TDD/TTY at 1-800-638-5163, or Have Video Relay System provider call 1-800-342-3720 • Anyone who believes that a child is in immediate danger should call 911 or their local police department.

New York Relay Service ❱ www.nyrelay.com

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ Connects deaf, hard-of-hearing, deaf-blind, speech-disabled or late-deaf TTY, (text telephone) VCO (voice carry-over) and HCO (hearing carry-over) telephone users with standard telephone users for communication purposes. Specially trained relay operators are available 24/7 to help callers located anywhere in the world conduct their conversations. All calls are completely confidential and handled with sensitivity. Phone numbers: Standard Telephone Users English: 800-421-1220 Spanish: 877-662-4886 TTY Relay English: 800-662-1220 Spanish: 877-662-4886 Voice Carry-Over (VCO) English: 877-826-6977 Spanish: 877-662-4886 Voice Carry-Over Speech-to-Speech 711 or 844-214-4968 Hearing Carry-Over (HCO) English: 800-662-1220 Spanish: 877-662-4886 TeleBraille Relay English: 800-662-1220 Spanish: 877-662-4886 Speech-to-Speech (STS) English: 877-662-4234 Spanish: 877-662-4886

❱ Callers can also dial 711 to access services.

NYS Smokers’ Quitline ❱ 1-866-697-8487 ❱ www.nysmokefree.com/ ❱ Connects smokers with the resources needed to stop smoking and consuming nicotine.

NYS HEAP (Home Energy Assistance Program) hotline 1-800-342-3009

❱ https://hotline.rainn.org/online ❱ RAINN, the Rape, Abuse & Incest National Network, is the nation’s largest anti-sexual violence organization. The organization works closely with a great many local sexual assault service providers across the country to offer confidential support services to survivors regardless of where they are in their recovery. By dialing the hotline, sexual assault survivors can obtain the confidential support of trained support specialists, the chance to talk through what had happened to them and information about the resources that can assist them with their healing and recovery. They can also gain referrals to long-term support services, and obtain information about local laws regarding sexual assault and the resources that are available to them in their communities.

RESTORE

Upstate New York Poison Center 800-222-1222

❱ Certified specialists in poison information (CSPIs), registered nurses and pharmacists trained in toxicology are available to help callers deal with potential or actual poison emergencies.

HOUSING / HOMEOWNER ASSISTANCE Action for A Better Community Energy Conservation Program Extensive list of services See page 51

❱ A program of Planned Parenthood of Central and Western New York, RESTORE is a free rape crisis program that provides crisis intervention and support for sexual assault survivors and their loved ones.

Baden Street Settlement Emergency & Family Assistance

❱ In addition to serving the general public, Planned Parenthood also offers RESTORE College Advocate, which provides support and advocacy for students who have experienced sexual assault on or off campus, even if it occurred years ago.

Chances & Changes, Inc.

❱ All RESTORE services are free and confidential. Crisis counselors are available 24/ 7 at the numbers below. Hotlines: • Monroe County 585-546-2777 • Genesee, Livingston, Orleans & Wyoming Counties 1-800-527-1757

See page 56

PO Box 326 Geneseo, NY 14454 chancesandchanges.org • Domestic Violence Hotline 585-658-3940 or 1-888-252-9360 • Rape Crisis Service 800-527-1757

❱ Dedicated to helping victims of domestic violence in Livingston County. The nonprofit also provides housing assistance for income-eligible Livingston County residents who are homeless or at risk of homelessness. All services are free and confidential.

❱ Substance Abuse and Mental Health Services Administration National Helpline

CP Rochester

❱ Confidential, free 24/7 treatment referral and information service. Services are available in English or Spanish for individuals and families who are facing mental and/or substance use disorders.

Genesee Valley Rural Preservation Council, Inc.

1-800-662-HELP (4357)

See page 49

5861 Groveland Station Road Mount Morris, NY 14510 585-658-4860

❱ HEAP helps low-income people pay the cost of heating and cooling their homes, if they do so with electricity, natural gas, oil, coal, propane, kerosene, corn, wood or wood pellets. Eligibility depends upon the size of the household and its income, and the residence’s primary heating source. At least one member of the household must be under 6 years old, 60 years old or older, or permanently disabled. Other conditions might also help qualify a household for HEAP.

Willow Domestic Violence Center Hotline

❱ Hotline@willowcenterny.org.

Habitat for Humanity

❱ HEAP programs also offer assistance for those who are in heat or heat-related emergencies, with the repair or replacement of furnaces, boilers or other direct-heating equipment and with the purchase of an air conditioner or fan, as well as other benefits.

❱ Free and confidential service for survivors of domestic violence and those who are concerned about survivors. Hotline counselors’ services include crisis intervention and counseling, assistance with safety planning, advocacy, information and referrals for services. The Willow Domestic Violence Center also offers food, clothing, shelter and other basic resources to those in need. Serves Monroe, Wayne, Ontario, Livingston, Cayuga and Seneca counties.

❱ Habitat for Humanity is an international non profit that uses volunteers and donations to create homes for those who would have difficulty buying a home or to remodel existing homes. The organization partners with all, regardless of race, religion or any other distinctions.

❱ For a complete list of HEAP benefits, go to: https://otda. ny.gov/programs/heap/

RAINN National Sexual Assault Hotline

911 for those in immediate danger 211 Voice: 585-222-SAFE (7233) Text: 585-348-SAFE (7233) TTY: 585-232-1741

800-656-4673

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

❱ www.gvrpc.com/ ❱ Offers single-family homes, duplexes and apartments for low-income families. Also operates apartments for the elderly and disabled.

• Greater Rochester Habitat for Humanity Serves Monroe, Ontario and Wayne Counties 755 Culver Rd., Rochester, NY 14609 585-546-1470

RESOURCE DIRECTORY ❱ grhabitat.org • Livingston County Habitat for Humanity PO Box 336 Geneseo, NY 14454 585-335-5634

❱ www.livingstoncountyhabitat.org ❱ livingstonhfh@gmail.com

Home Rochester, a program of the Rochester Housing Development Fund Corporation 16 E. Main St., Suite 610 Rochester, NY 14614 585-423-6320

❱ homerochester.org ❱ Home Rochester purchases vacant single-family homes in the City of Rochester, rehabs them, and offers to sell them at below market rate to low and moderate-income first-time home buyers. The homes are sold to income-qualified home buyers who do not currently own a residential property. Homebuyers must be able to qualify for a conventional, fixed-rate mortgage and contribute a minimum of $1,500 toward the purchase of their home.

Homeworks/STAR A service of Catholic Charities Family and Community Services 87 North Clinton Ave. Rochester, NY 14604 585-262-7050

❱ Provides small home repair, inspections and home maintenance services to Monroe County seniors who are 60 years old or older or have a disability. A membership fee may apply, based on income levels.

The Housing Council at PathStone, Inc. 75 College Ave., 4th Floor Rochester, NY 14607 585-546-3700

❱ http://thehousingcouncil.org ❱ Offers services for first-time homebuyers, including assistance with the purchase process and grants. Also offers information on homeowner repair grants and assistance with foreclosure prevention. Also provides information and educational materials for tenants and landlords, and other forms of help.

Marketview Heights Association 308 North St. Rochester, NY 14605 585-423-1540

❱ marketviewheights.org ❱ info@marketviewheights.org ❱ A non profit community service organization that offers home-

buyer counseling and education for first-time homebuyers and existing homeowners. The nonprofit also offers rehab services and other assistance to the area’s current homeowners. Currently offering services to the 14605 and 14609 zip codes.

Monroe County Planning and Development Department 10/18/21 50 W Main St., Suite 1150 Rochester, NY 14614 585-753-2000

❱ www.monroecounty.gov/planning-community ❱ Operates the Home Improvement Program, which provides one-time grants and low-interest loans to income-eligible homeowners for repairs and improvements to homes in suburban towns and villages. The eligible repairs include those to structural elements, major systems and homes’ accessibility accommodations. Excludes homes in Rochester, Greece and Irondequoit, where residents must apply to their own municipalities for assistance. Programs and services may be subject to the availability of funding.

NeighborWorks Community Partners Rochester 570 South Ave. Rochester, NY 14620 585-325-4170

❱ nwcprochester.org ❱ An independent community service organization committed to helping low-income individuals and families find homes in Western New York. NeighborWorks provides home ownership education, financial counseling, home improvement and rehabilitation support, energy efficiency support and flood education and prevention programs.

Sheen Housing PO Box 460 Bloomfield, NY 14469 Office: 585-657-4114

❱ programoffice@sheenhousing.org ❱ Offers a HUD-approved first-time home buyers an educational course and closing cost assistance loans for qualified buyers. Qualified homeowners can also obtain financial assistance for home repairs, or for making owner-occupied homes more accessible to persons with disabilities or those who are elderly and frail. All services and programs are subject to the availability of funding. Serves very low to moderate-income families, seniors, veterans and people who have disabilities in Alleghany, Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tioga, Tompkins, Wayne and Yates counties.

South Wedge Planning Committee (SWPC) 224 Mt. Hope Ave. Rochester, NY 14620 585-256-1740

❱ info@swpc.org

❱ http://swpc.org/ ❱ A Neighborhood Preservation Company that’s involved in community engagement, neighborhood advocacy, operating the South Wedge Farmers Market, publishing The WEDGE community newspaper, and hosting SUNY Geneseo’s Small Business Development Center. The nonprofit also offers affordable housing programs and administers homeowner repair grants when funding is available. The South Wedge is the targeted service area, but programs are available to residents and businesses city-wide. As of Oct. 23, 2021, funding was not available for home repair grants, but readers should call for updates.

SWAN Inc. @ Montgomery Neighborhood Center housing programs (Southwest Area Neighborhood Association) 10 Cady St. Rochester, NY 14608 585-436-3090

❱ www.swanonline.org ❱ SWAN offers rental and utility assistance, assistance with the cost of furniture (primarily beds), and with small appliances to qualified individuals within the nonprofit’s service area. The nonprofit also performs minor repairs on the residences of qualified homeowners free of charge. In addition, SWAN offers hot lunches to seniors each noon on weekdays, and gives bus passes to those who are starting jobs or who need to attend medical or legal appointments. It even has a boxing club for youth.

State of New York Mortgage Agency 1-800-382-4663

❱ https://hcr.ny.gov/sonyma-programs ❱ SONYMA (State of New York Mortgage Agency) offers mortgage programs to assist home buyers with the purchase of their homes. Applicants must be first-time home buyers or eligible military veterans, or be trying to purchase homes in targeted areas. Check the website for other requirements.

YWCA of Rochester and Monroe County See page 79

HOUSING / SHELTERS Sheen Housing See page 63

CDS Life Transitions 860 Hard Road Webster NY 14580 585-341-4600

❱ https://cdslifetransitions.org/ ❱ Offers affordable housing to people who have intellectual and developmental disabilities, seniors, families and veterans. The apartments are safe, comfortable and offer residents indepen-

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY dent living within an inclusive, community setting. Residents have opportunities for on-site socialization, entertainment and events.

Dimitri House 102 N. Union St. Rochester, NY 14607 585-325-1796

Rochester, NY 14620 585-473-1779

Francis Center A service of Catholic Charities Family and Community Services 547 Joseph Ave. Rochester, NY 14605. 585-423-9590 DHS after-hours service line: 585-442-1742

❱ www.dimitri-house.org

❱ cfcrochester.org

❱ Dimitry House offers six permanent, one-bedroom supportive apartments for people who have experienced homelessness. In addition, The Dimitri Affordable Safe Housing Program helps homeless adults and families with the cost of a security deposit so they can live in safe, long-term housing. Those who accept the deposit must be willing to receive case management services as well. Finally, the nonprofit has an emergency food cupboard and a three-day-a-week hot lunch program. Dimitri House treats those it serves with dignity and respect on their journey to self-sufficiency.

❱ The Francis Center is a 30-bed emergency shelter for men over the age of 18 who are homeless or in danger of becoming homeless. The facility offers overnight accommodations, three meals a day, case management services, alcohol/substance abuse and mental health referrals, long-term transitional and support services and other forms of assistance. Applicants must be assessed by the Monroe County Department of Human Services (DHS). Applicants must not have an arson conviction in order to be considered.

Harbor House of Rochester, Inc.

❱ info@harborhouserochester.org ❱ www.harborhouseofrochester.org ❱ The Harbor House provides affordable, supportive temporary housing for the families of adult critical care patients who have traveled 50 or more miles to the University of Rochester Medical Center or other area hospitals for treatment, and for the patients themselves. The organization does charge a minimal amount for its services, but no one is turned away for financial reasons.

House of Mercy 285 Ormond St. Rochester, NY 14605 585-546-2580

❱ www.houseofmercyrochester.org ❱ info@houseofmercyrochester.org

89 Rossiter Road

FREE AND SUBSIDIZED HEALTH CLINICS Anthony L. Jordan Health Center See page 48

Finger Lakes Community Health See page 50

Family Counseling Service of the Finger Lakes, Inc. See page 49

Mosaic Health ❱ Mosaic Health, which partners with Rochester Regional Health, offers access to quality medical and dental care for patients who don’t have insurance or don’t have enough insurance through a sliding fee discount program, with discounts available based on your current family size and income. The organization currently has multiple Rochester-area sites, including five schoolbased health centers. ❱ https://mosaichealth.org/rochester-area • Administration 1 South Washington St. Suite 300 Rochester, NY 14614 585-325-2280 • Clinton Family Health Center 293 Upper Falls Boulevard

Rochester, NY 14605 585-922-0200 • Genesee Health Service 222-224 Alexander St. Rochester, NY 14607 Diabetes & Endocrinology 585-922-8400 Internal Medicine 585-922-8003 Primary Care 585-922-6205 Pediatrics 585-922-8230 The Center for Refugee Health 585-922-8070 Women’s Center 585-922-8585 • Newark Internal Medicine 1208 Driving Park Ave. Newark, NY 14513 315-359-2640 • Riedman Health Center 1455 East Ridge Road Rochester, NY 14621 RGMA Outpatient Department 585-922-4101 RGMA TWIG 585-922-4882 RGMA Pediatrics 585-922-2575 Pluta Dental Center 585-922-4103 • Unity Family Medicine at Orchard Street 158 Orchard St. Rochester, NY 14611 585-368-4500

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

❱ • Unity Family Medicine at St. Mary’s 55 Genesee St., Bishop Kearney Building 3rd Floor Rochester, NY 14611 585-368-3031 • Wolcott Primary Care 6254 Lawville Road Wolcott, NY 14590 315-594-9444 • Women’s Center at Clinton Family 309 Upper Falls Boulevard Rochester, NY 14605 585-922-0260 • Women’s Center at Rochester General Hospital 1415 Portland Ave. Rochester, NY 14621 585-922-4200 • Unity Dental at St. Mary’s 75 Genesee St. 2nd Floor Rochester, NY 14611 585-368-3800 • Unity Dental at Ridgeway 2655 Ridgeway Ave.

RESOURCE DIRECTORY ❱ The House of Mercy provides a wide range of services, including an overnight shelter for Rochester’s homeless, cooked meals, a food pantry, life skills classes, support groups, and transportation to medical appointments, job interviews and other important meetings. The nonprofit also refers those it serves for medical and mental health care, veterans’ benefits, substance abuse treatment and other services, and advocates for them.

Family Promise of Greater Rochester 142 Webster Ave. Rochester, NY 14609 585-506-9050

❱ www.fpgroc.org/ ❱ FPGROC is a nonprofit, interfaith and culturally diverse organization that helps families at risk of or experiencing homelessness achieve sustainable independence by providing person-centered, holistic services in collaboration with the greater community. The nonprofit offers eligible families shelter, transitional housing and prevention and diversion assistance. Apartment-style shelter is available for families and is supported by case management. Space is limited to six families at any one time.

❱ Family Promise’s Prevention & Diversion Program can provide one month’s rent or a security deposit to assist a family with avoiding eviction or diverting shelter; case management services are provided to ensure they remain stably housed for up to one year. Its Transitional Housing Program provides transitional housing and case management to assist families in successfully navigating Rochester’s challenging housing market. Families can stay in the transitional housing for up to two years where they pay at or below market rent. ❱ An eligible family must include one child under 18 years or a parent at least 8 months pregnant. The family unit is defined by the family and can include single parents with children, two-parent families (married or unmarried), same sex couples, grandparents or legal guardians with custody of minor children, or other configurations

Ronald McDonald House 333 Westmoreland Dr. Rochester, NY 14620

❱ 585-442-5437 ❱ www.rmhcrochester.org ❱ The 24-bedroom Ronald McDonald House offers families that travel to the Rochester area seeking medical care for their children a homey place to stay. The facility features comfortable bedrooms with private baths, laundry facilities, a three-station kitchen, places to relax, gardens and play areas for children. Transportation is available to area medical facilities. Those wanting to stay at the facility must have a referral from a healthcare provider or social worker. House Within the Hospital 601 Elmwood Ave., Box Ronald McDonald Rochester, NY 14642 585-276-5437

Ronald McDonald House Charities of Rochester, NY (RMHC) ❱ Offers free lodging, emotional support and comfort to the families of children who are being treated at Rochester-area medical facilities.

❱ www.rmhcrochester.org

FREE AND SUBSIDIZED HEALTH CLINICS Rochester, NY 14626 585-295-1890

Ontario County Mental Health Center ❱ See page 51

health conditions, dental exams and care, referrals for additional treatment and other benefits.

❱ A Rochester Regional Health primary care practice that serves the medical needs of refugees.

❱ Services are available at the nonprofit’s Genesee Street clinic, at local homeless shelters and through mobile medical and dental units.

❱

Planned Parenthood of Central and Western New York

Trillium Health

❱ See page 52

St. Joseph’s Neighborhood Center

Regional Health Reach Healthcare for the Homeless program Regional Health Reach Clinic 360 Monroe Ave., Suite 2 Rochester, NY 14607 Call: 585-368-3720

See page 52

See page 51

Spiritus Christi Mental Health Center 121 N. Fitzhugh St. Rochester, NY 14614 585-325-1186

❱ Hours: Monday-Friday 8 a.m. to 4:30 p.m.

❱ Licensed mental health professionals provide free mental health care to uninsured or underinsured adults.

❱ After hours: 585-368-3720

The Center for Refugee Health

❱ https://regionalhealthreach.org/

222 Alexander St., 4th floor Rochester, NY 14607 585-922-8070

❱ Regional Health Reach provides comprehensive medical and dental care for homeless individuals and families in Rochester and Monroe County, regardless of their ability to pay. Those it serves can obtain health assessments, mental health evaluations, tests for tuberculosis, HIV and STDs; treatment of acute and chronic

❱ www.rochesterregional.org/Locations/Alexander-Park/TheCenter-for-Refugee-Health

The Women’s Health Center at Clinton Family Health Center 309 Upper Falls Blvd Rochester, NY 14605 585 922-0260

❱ Provides a wide variety of services for women of all ages, including adult and adolescent gynecological care, routine and high-risk obstetrical care, family planning services and prenatal care. The center has a special interest in serving those who speak Spanish. ❱ A financial specialist is on hand to assist patients with insurance coverage, and fees are on a sliding scale based upon financial need.

URWell @ St. Joseph’s Neighborhood Center 417 South Ave. Rochester, NY 14620 585-325-5260

❱ Outpatient appointments are available Tuesdays, 6 to 7 p.m. Co-pays are based upon income.

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ Offers seven sleeping rooms inside the Golisano Children’s Hospital for the families of children who are being treated in the hospital. Each has its own bathroom. Those wishing to stay in the facility should contact one of the hospital’s social workers.

The Family Room at Unity Hospital 1555 Long Pond Road Rochester, NY 14626

❱ www.rmhcrochester.org ❱ Offers sleeping rooms, complete with bathrooms, located inside Unity Hospital so that new parents from the August Family Birth Place and the parents of children in the Golisano Neuro Rehab Center can be close to their kids. Those wishing to make stay in the rooms should contact one of the hospital’s social workers.

Catholic Charities Family and Community Services 87 N Clinton Ave. Rochester, NY 14604 585-546-5452

❱ cfcrochester.org ❱ Provides emergency shelters and permanent supportive housing programs for individual Monroe County residents and families who are homeless or at risk of being homeless. The program includes two shelters. ❱ The Francis Center provides emergency shelter for men ❱ Sanctuary House provides emergency shelter for single women and women with children. ❱ Both facilities offer overnight accommodations, three meals a day, case management services, alcohol/substance abuse and mental health referrals, long-term transitional and support services and other forms of assistance. Those seeking assistance must apply in person at the Monroe County Department of Human Services (DHS), 691 St. Paul St., Rochester, NY. For after-hours placements, call the DHS information line, 585-442-1742.

St. Joseph’s House of Hospitality 402 South Ave. Rochester, NY 14620 585-314-8028

❱ www.saintjoeshouse.org ❱ St. Joseph’s House of Hospitality offers showers, access to a washer and dryer and free clothing to men and women. The nonprofit also advocates for the homeless and those about to be homeless, and serves lunch-to-go to those in need. All services are free of charge. ❱ Lunch-to-go is available from 11:30 to 12:15 to go Sunday through Friday.

Open Door Mission, Samaritan House Crisis Center 210 W Main St. Rochester, NY 14614

585-454-6696

❱ opendoormission.com ❱ A non-profit Christian rescue mission founded with the intention of providing spiritual and physical support to poor and homeless in the Rochester community. The nonprofit provides nightly shelter for 40 men and 10 women, along with hot meals and laundry services. It also offers case management services, an addiction recovery program and clothing and food distribution programs.

Coldwater Residential Home for Women and Children (part of Open Door Mission) 240 Coldwater Road Rochester, NY 14624 585-325-3253

❱ Offers a safe and dignified environment in which case managers help eligible women with children develop plans for sustainable living. The program provides medical, vocational, and academic assessments as well as training in parenting, nutrition, job readiness, money management and self-care. As many as 11 families can participate in the program at a time. The average stay is three months.

Trillium Health See page 52

Veterans Outreach Center, Inc. ❱ Offers emergency shelter, transitional and supportive housing, housing for those who want to live independently and other services for veterans. See page 51

Wilson Commencement Park 251 Joseph Ave. Rochester, NY 14605 585-263-7942

❱ www.wilsoncommencementapts.org ❱ Wilson Commencement Park provides quality housing and support services to help low-income single parents build stable, independent and productive lives.

YWCA of Rochester and Monroe County See page 79

LITERACY RESOURCES Literacy West NY ❱ Instructors provide one-to-one tutoring and small group instruction to adults in reading, the English language and mathematics, along with family literacy programs. The nonprofit also offers workforce preparation, GED preparation and computer literacy programs. All services are free of charge. ❱ CORE the Learning Center(s)

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

• Livingston County 22 Chapel St. Mt. Morris, NY 14510 585-658-7970 • Genesee County 1 Mill St. Batavia, NY, 14020 • Wyoming County 29 Main St. Warsaw, NY 14569 General number for all centers: 844-969-2673

❱ core2learn.org

Literacy Volunteers of Ontario-Yates County, Inc. ❱ The trained volunteers who give their time to Literacy Volunteers provide one-to-one tutoring and small group instruction to adults in reading, the English language and mathematics. The nonprofit also provides family literacy programs and one-to-one digital literacy instruction. All services are free of charge. • Ontario County 208 S Main St. Canandaigua NY 14424 585-396-1686 Geneva Public Library 244 Main St. Geneva, NY 14456 585-282-7318 • Yates County 117 East Elm St. Penn Yan, NY, 14527 315-536-6799

❱ info@lvoy.org ❱ lvoy.org

Literacy Rochester ❱ The trained volunteers who give their time to Literacy Volunteers provide one-to-one tutoring and small group instruction for adults 18 years old and older in reading, the English language, mathematics and digital literacy. All services are free of charge. 1600 South Ave., Suite 100 Rochester, NY 14620 585-473-3030

❱ www.literacyrochester.org

Mercy Bridges 1437 Blossom Road Rochester, NY 14610 585-288-2710, x526

❱ www.mercybridges.org ❱ Mercy Bridges, a ministry of the Sisters of Mercy, offers basic literacy services and English as a Second Language instruction to adults who may not qualify for or have access to other literacy programs, or who may not have had success with those

RESOURCE DIRECTORY programs. The nonprofit’s trained tutors work one-on-one with their students for two hours a week for at least a year. It provides these services free of charge.

MEDICARE ❱ See “Health Insurance” entry, page 59.

MEMORIAL PARKS White Haven Memorial Park 210 Marsh Road Pittsford, NY 14534 585-586-5250

❱ whitehavenmemorialpark.com ❱ White Haven Memorial Park is Rochester’s only memorial park. There are no tombstones for vandals to topple or to interrupt the flowing beauty of nature. Many people find this setting to be more uplifting than that of the traditional monumented cemetery. With over 80 acres of forest and meadow yet to be developed, White Haven Memorial Park will be able to meet the community’s burial needs for several hundred more years. As a certified Audubon Cooperative Sanctuary, it conserves natural resources, protecting the great variety of wildlife living here.

NUTRITIONAL HEALTH / SUPPORT A Meal and More, Inc. Christ Church 141 East Ave. Rochester, NY 14607-1701 585-454-3878

❱ www.amealandmore.org ❱ This soup kitchen offers nutritious midday meals and caring friendship to needy people in a safe environment. Meals are served Wednesdays from 11:30 a.m. to 1 p.m. and Sundays from 1 to 2:30 p.m. All are welcome.

Baden Street Settlement Emergency & Family Assistance 13 Vienna St. Rochester, NY 14605 585-325-4910, x1133

❱ https://badenstreet.org ❱ The emergency and family assistance department helps residents who are in need of food, clothing, rent, transportation and vital records, develops ways by which they can avoid future crises, and advocates for them. Families and individuals in need will also be referred to other services, such as substance abuse treatment programs, case management services and job training or employment programs. The department’s goal is to help those it serves become financially self-sufficient. No appointment

necessary.

Brighton Food Cupboard ❱ A program of the Jewish Family Service, with the Brighton CSD and Foodlink. 220 Idlewood Road, Rochester, NY 14618 585-271-5355

❱ Provides food assistance for members of the Brighton community via home delivery. Individuals in need of assistance should call for delivery.

Caring Hearts Food Pantry St. Felix Roman Catholic Church 12 Hibbard Ave. Clifton Springs, NY 14432

❱ 315-462-3883

1301 Vintage Lane Rochester, 14626 585-723-4673, x205

❱ Provides free food for Greece residents. To be eligible, applicants must have a photo ID and other documentation indicating residency, such as a utility bill or lease. Clients must initially apply in-person for the service. Residents can only use this service once a month. Call for information. ❱ Food is given out from 9 a.m. to 1:15 p.m. on the first four Tuesdays of the month, 8:30 a.m. to 1:15 p.m. on the first four Saturdays of the month, and from 4 to 7:15 p.m. on the second and third Thursdays of the month.

Community Food Cupboard of Rochester 11 Nester St. Rochester, NY 14621 585-325-4990

❱ foodcupboard@frontier.com

❱ Food distributions on Thursdays 11 a.m-1 p.m. The pantry also distributes free clothing and very small household items (no beds, etc.).

Catholic Charities Community Resource Services 1645 St. Paul St. Rochester, NY

❱ Provides food assistance for Monroe County residents. ❱ Walk-ins: Monday and Wednesday 9 a.m.-12:30 p.m. ❱ By appointment: Tuesdays and Thursdays 9 a.m.-12:30 p.m. ❱ Call 585-232-2050 to make an appointment or for information. Can also call 211 for information. ❱ ww2.fcscharities.org

Catholic Charities of the Finger Lakes Lunch Program First United Methodist Church 340 Main St. Geneva, NY 14456

❱ Serves lunch 11:45 a.m. to 12:15 p.m., Monday through Friday. ❱ For information, call 315-789-6550

Charles Settlement House, Inc. 71 Parkway Rochester, NY 14608 585-277-0810

❱ www.facebook.com/Charlessettlementhouse/ ❱ Provides breakfast and lunch for seniors Monday through Friday. Breakfast served at 8 a.m., lunch at either 11:30 a.m. or 12 p.m., depending upon that day’s schedule Center 4 Hope Food Pantry

❱ www.rochesterfoodcupboard.org ❱ Provides a monthly food service for qualified seniors. Families who are in need and living in the 14604, 14605, 14609, 14617, 14621 and 14622 ZIP codes can obtain emergency provisions. Open Wednesday and Friday, 9 a.m. to 4 p.m. by appointment only. Call for appointments.

Dimitri House 102 N. Union St. Rochester, NY 14607 585-325-1796

❱ www.dimitri-house.org ❱ Food cupboard open Mondays, Wednesdays, Thursdays and Fridays, 9:30-11:30 a.m. by appointment only. Call for appointment. Free lunch served Tuesdays, Wednesdays, Thursdays 12-3 p.m. Walk-ins welcome.

FISH/RHAFT, Inc. (Rush-Henrietta) PO Box 302 Henrietta, NY 14467 585-453-2370

❱ www.fishrhaftinc.org ❱ FISH/RHAFT serves those living within the Rush-Henrietta Central School District who are in need of transportation to local medical appointments. The service also provides emergency food. Call 585-453-2370 to request services.

Foodlink 2011 Mt. Read Blvd. Rochester, NY 14615 585-328-3380

❱ foodlinkny.org ❱ Foodlink is the regional nonprofit and food bank serving 10 counties in the Rochester and Finger Lakes region of New York. For more than 40 years, Foodlink has mobilized a diverse network

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY of community partners and launched innovative programs to address both the symptoms and root causes of food insecurity. Its many programs include the Curbside Market, which makes truckloads of nutritious, fresh foods available for sale in city neighborhoods.

Greece Ecumenical Food Shelf & Clothing Closet Inc. 500 Maiden Lane Rochester, NY 14616 585-683-9674

❱ www.facebook.com/greecefoodshelf ❱ The Greece Ecumenical Food Shelf distributes donated and purchased food and clothing to those in need who are living in Greece and Charlotte.

Hilton Parma Emergency Food Shelf • Hilton Community Center 59 Henry St. Hilton, NY 14468 585-234-2090

❱ www.facebook.com/HiltonFoodshelf ❱ The Hilton Parma Emergency Food Shelf provides necessary groceries including dairy, meats, paper products, personal hygiene products and cleaning items to those in need. To be eligible for monthly assistance, as well as holiday assistance, clients must reside in the Hilton School District and not receiving assistance from any other food pantry. ❱ To request assistance, call 585-234-2090 or email hiltonfoodshelf@gmail.com.

Honeoye Community Food Pantry, Inc. Honeoye UCC Church 8758 Main St. Honeoye, NY 14471 585-721-0009

distributions are by appointment only. The nonprofit also provides Thanksgiving and Christmas baskets. Each adult seeking aid should bring a current bill that lists the address of their residence or a copy of their lease. In addition, the pantry offers to supply the children who are attending one of seven elementary schools, and who qualify for free breakfasts and lunches, with the food they need to get through the weekend without going hungry. Finally, the nonprofit sponsors an annual Back to School night at which children in kindergarten through the 12th grade can obtain needed school supplies.

Life Solutions of Hamlin, Inc. PO Box 160 1696 Lake Road Hamlin, NY 14464 585-964-7420

❱ www.lifesolutionshamlin.org ❱ Life Solutions of Hamlin offers a wealth of services for those living in the Hamlin area. The all-volunteer nonprofit provides free food to about 200 people per month through its food pantry. It also supplies backpacks of school supplies to local school kids each year. In addition, the organization provides Thanksgiving, Easter and Christmas food baskets for local families and Christmas presents for local children. Those in need should call Life Solutions to see whether an address falls within its service area. If not, a volunteer will refer the caller to an appropriate nonprofit.

UR Medicine Home Care Meals on Wheels 585-787-8397

❱ www.urmc.rochester.edu/home-care/meals-on-wheels.aspx ❱ Home delivery of nutritional meals to Monroe County seniors who have difficulty shopping for food or cooking meals for themselves, especially those who are convalescing.

Livingston County Office of the Aging Home-Delivered Meals 585-243-7520

❱ Serves residents of the Honeoye Central School District. Open first Saturday of the month from 9-10:30 a.m. Bring at least one reusable bag for groceries and a piece of mail—generally a phone or utility bill—to prove residency.

❱ Provides a noon time meal meeting the federal standards of 1/3 Recommended Daily Allowance for optimum nutrition. Meals are delivered to Livingston County residents age 60 and over, regardless of income and who, by reason of incapacitating mental or physical illness and/or disability, cannot prepare meals for themselves or attend a congregate meal site. Service is provided Monday through Friday and is initiated after an in-home assessment is completed by trained staff.

Irondequoit Community Cupboard

Congregate Meal Site locations:

❱ honeoyefoodpantry@gmail.com ❱ In emergencies, text 585-721-0009

2841 Culver Road Rochester, NY 14622 585-336-9107

❱ www.irondequoitcommunitycupboard.org ❱ Food distributions Tuesday and Saturday, 9:30 to 11 a.m., by appointment only. Call for appointment. ❱ The Irondequoit Community Cupboard offers food, toiletries, and other items to those living in the Town of Irondequoit. Food

• Avon Senior Nutrition Program Village Building, 74 Genesee St. Telephone; 585-226-6353 Tuesday through Friday, call for serving times • Dansville Senior Nutrition Program Dansville United Methodist Church 5 Chestnut Ave. Telephone: 585-335-8130 Monday through Thursday, call for serving times

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

• Mt. Morris Senior Nutrition Site Boyd & Parker VFW Post 547 3 Elm St. Telephone: 585-658-4513 Monday through Thursday, call for serving times • Wildbriar Estates 17 Wildbriar Dr., Livonia, NY Telephone: 585-346-0010 Monday through Thursday, call for serving times

❱ The suggested contribution is $3.00 per meal and the meals program accepts SNAP (Food Stamp EBT) benefit cards. No one will be denied a meal because of inability to contribute the suggested contribution.

Ontario County Office for the Aging Nutrition Program ❱ Home-Delivered Meal Program ❱ 585-396-4047 ❱ Hot meals are available to adults age 60-years-oldor older who meet New York State Office for the Aging eligibility requirements. Volunteers deliver the meals Monday through Friday (except holidays) to cities, villages and some towns. Those residing outside the delivery areas are offered frozen meals. Call the Office for the Aging and ask to make a referral to the Home-Delivered Meal Program. A referral may be made by the person needing the meals, their family, friend, neighbor, hospital, social worker or a doctor’s office. A staff member will contact the person to set up an appointment for an assessment for the meals and any other needs they may have. ❱ There is no cost for the meals, but donations are accepted. Individuals whose self-disclosed income is at or above 185% of the poverty level are encouraged to contribute at a level equal to the actual cost of services. Call the Office for the Aging for more information on contributions. No one will be refused a meal based on his or her inability or unwillingness to donate

Community Dining Sites • Salvation Army 110 Saltonstall St. Canandaigua, NY Serving Tuesday, Thursday 11:30 am • SPA Apartments 11 E. Main St. Clifton Springs, NY Monday through Friday 3:30 p.m. Grab-and-go only • Lyceum Apartments 150 Lyceum St., Bldg. 2 Geneva, NY Monday, Wednesday, Friday, 11:30 a.m. • Elmcrest Apartments 99 Lewis St. Geneva, NY Tuesday, Thursday 12:30 p.m. • United Church of Christ 8758 Main St. Honeoye, NY

RESOURCE DIRECTORY Tuesday, Thursday, 12:30 p.m. • United Church of Christ 4749 South St. Gorham, NY 2nd, 3rd, 4th Wednesdays of month, 11:45 a.m. • Shortsville Fire Hall Sheldon St. Shortsville, NY Monday through Thursday 12:30 p.m.

❱ Any person sixty years of age or older and their spouse of any age is eligible to sit down for a meal. Reservations are required 24 hours in advance. For Reservations call 585-919-2773. Suggested Contribution is $3.00

Lorraine’s Food Factory 370 Woodcliff Office Park Fairport NY 14450 585-442-6574

❱ Lorrainesfoodfactory.com ❱ A meal preparation and delivery service for seniors and people with diabetes, heart disease, high cholesterol, high blood pressure, cancer and other health issues who live in Monroe County. Open Monday to Friday, 8 a.m. to 2 p.m., with deliveries starting after 1:30 p.m. Not open on Saturdays but will deliver orders that were placed during the week.

Mission Share Outreach Center 10 Cedarfield Commons Rochester, NY 14612 585-368-0744

❱ www.missionshareoutreach.org ❱ Food pantry and clothing closet that provides monthly assistance to the residents of the 14468, 14612, 14616 and 14626 ZIP codes, and to those in the 14615 ZIP code who do not live in the City of Rochester. Open Tuesdays through Thursdays, 9 a.m. to 3 p.m.

Penfield Ecumenical Food Shelf 1618 Jackson Road Penfield, NY 14526 585-234-0799

❱ www.penfieldecumenicalfoodshelf.com ❱ Offers emergency food assistance to Penfield residents living in the 14625 and 14526 ZIP codes, and to the families of children attending school in the Penfield Central School District. Food is dispensed to clients in their cars. Those in need should call to register ahead of time.

Phelps Community Food Cupboard Phelps Community Center 8 Banta St., Suite 100 Phelps, NY 14532

❱ 315-548-8484 ❱ www. phelpsny.com/community-center

❱ Provides Tops Market gift cards to qualified individuals and families from 10:30 to 11:30 a.m. and 3:30 to 4:30 p.m. on the 4th Tuesday of the month. To be eligible, applicants must be residents of the Town or Village of Phelps, and receiving SNAP benefits. Proof of residency and benefits is required. ❱

Salvation Army Emergency Assistance CHECKED ACCURATE ❱ https://easternusa.salvationarmy.org/empire/rochester/ 70 Liberty Pole Way Rochester, NY 14604 Open 9 a.m.-2 p.m. Monday-Friday. Please call with questions: 585-987-9500 915 N Clinton Ave. (Habla español) Rochester, NY 14621

❱ Open from 9 a.m. – 11 a.m. on the 3rd and 4th Wednesday and Friday of the month. ❱ Please call with questions: 585-987-9565 ❱ Provides immediate emergency assistance to households in crisis throughout Monroe County. EFS social workers also provide crisis case management services, and offer families and individuals holistic support, advocacy services and referral services. All adult clients should come prepared with picture IDs or 3 official documents with their names and addresses on them. ID is also needed for any children requiring essential items or assistance. Families and individuals can make use of the pantry only once each month.

Salvation Army Geneva Food Pantry 41 North St. Geneva, NY 14456 315-789-1055

❱ http://salvationarmygeneva.com/index.html ❱ Food pantry is open 9:30 a.m.- noon. Monday-Friday. Firsttime users must bring a photo ID for the head of the household and the dates of birth of all others in the household. Serves parts of Ontario and Yates counties. Call to make sure of coverage. Families and individuals can make use of the pantry only once each month.

SNAP Ed ❱ Provided by the Cornell Cooperative Extension of Monroe County 2449 St. Paul Blvd. Rochester, NY 14617 585-753-2550

❱ Monroe.cce.cornell.edu ❱ Offers small group classes and individual sessions on nutrition education, food safety, and helping to manage a limited food budget. Program is free for those who receive or are eligible for food assistance through the Supplemental Nutrition Assistance Program (SNAP), the Women, Infant & Children’s Supplemental Food Assistance Program, (WIC), Medicaid and the Temporary As-

sistance for Needy Families program (TANF), along with students who attend schools where more than 50% of the students receive Free or Reduced Price School Meals, and their families. Those who participate in or are eligible to participate in Head Start can also attend classes for free, as can Supplemental Security Income (SSI) and Aid to Families with Dependent Children (AFDC) recipients.

Spencerport Area Ecumenical Food Shelf 4997 Ridge Road West Spencerport, NY 14559

❱ 585-397-0290 ❱ Provides food and some paper supplies to those who are in need and living in the Spencerport Central School District. Delivery is available to those who are eligible once every 60 days. Call to access its services. The food pantry is a project of Spencerport Ecumenical Ministries member churches.

St. Andrew’s Food Cupboard 892 Portland Ave., Rochester NY 14621 585-338-1764

❱ Provides assistance to families in the 14621, 14609 14613 and 14615 ZIP codes with food, personal items and referrals. Services are provided regardless of religion, race or gender. Please bring ID’s for all recipients and a piece of mail for everyone aged 18-years-old and older that bears their home address. Open Tuesday through Friday 9-11:30 a.m.

St. Joseph’s House of Hospitality 402 South Ave. Rochester, NY 14620 585-314-8028

❱ www.saintjoeshouse.org ❱ Lunches-to-go given out 11:30 a.m.-12:15 p.m. Sunday through Friday.

St. Peter’s Kitchen POB 11031 Rochester, NY 14611 681 Brown St. Rochester, NY 14611 585-235-6511

❱ https://stpeterskitchen.org ❱ This soup kitchen provides hot meals from noon to 1 p.m., Monday through Friday. The nonprofit also has a food pantry that dispenses its goods from 9:30 to 11 a.m. on Tuesdays and Thursdays. To use the food pantry, you must live in the 14604, 14606, 14608, 14611, 14614 or 14619 ZIP codes, and present an ID and proof of residency to use food pantry.

SWEM Community Services 1049 Wegman Rd 14624 585-235-4491

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ swem.services1@gmail.com ❱ Community food cupboard that provides emergency food to those in the southwest region of Rochester and Monroe County 10:30 a.m.-1:30 p.m. Monday-Friday. Call to register before coming to the cupboard in order to receive food.

Wellspring Church 22 Teft Ave. Clifton Springs, NY 14432 315-548-6292

❱ www.wellspringchurch.us ❱ https://www.facebook.com/WellspringCommunityCare/ ❱ Distributes free food to families in need in Clifton Springs and around the area from 5:30 to 7:30 p.m. every other Tuesday of the month.

WIC Offices ❱ For general information, go to www.wicstrong.com/ ❱ The NYS Women, Infants and Children (WIC) program was created to ensure the health and well-being of income eligible families with young children. To that end, the program provides nutrition counseling, breastfeeding support, health education, health care referrals, referrals to other services, and nutritious foods to women, infants and children. Individually tailored food prescriptions are issued to each participant for specific types and brands of foods that meet strict nutrition requirements. These food benefits can be redeemed at authorized retail food vendors using eWIC cards that are provided by the program. • SPCC WIC 79 S. Main St. Canandaigua, NY 14424 585-394-9240 Text 585-481-8488 www.wicstrong.com/agency/spcc/ • Jordan Healthlink WIC 273 Upper Falls Boulevard Rochester, NY 14605 585-454-2630 www.jordanhealth.org/departments/wic • Monroe County WIC 270 Elmridge Drive Rochester, NY 14626 585-753-4942

❱ www.monroecounty.gov/health-maternal-WIC

REAL ESTATE Carol Stiffler / ReMax Plus 2850 W. Ridge Road Rochester, NY 14626 585-732-0428 (Cell) 585-264-8064 (Office)

❱ www.carolynstiffler.com

❱ As a Realtor for the past 33 years, I have experienced that seniors who want to downsize to a different lifestyle, size or location really do appreciate assistance from professionals in the know. I have that team of professionals that are in the the know. It’s so important for me to know the needs of my clients, provide expectation they are looking for in this important step of their life. Seniors have so many more options today than their parents had and I’m happy to show them what their options are. I am humbled and blesses to help my senior clients in this very important step in their life.

SENIOR SERVICES Allergy Asthma Immunology of Rochester, PC & Infusion Center (AAIR) • 3136 Winton Road S., suite 203 Rochester, NY 14623 • 3170 West St.,suite 222 Canandaigua, NY 14424 • 6800 Pittsford Palmyra Road, Building 400, suite 400 Fairport, NY 14450 585-442-0150

Carol Stiffler / ReMax Plus 2850 W. Ridge Road Rochester, NY 14626 585-732-0428 (Cell) 585-264-8064 (Office)

❱ www.carolynstiffler.com

❱ Charles Settlement House is a human services agency that offers assistance for residents of all ages. Those include emergency programs that meet families’ basic needs, those that help them remain stable, and after-school and summer enrichment programs for youth. Seniors can obtain breakfast and lunch each weekday through the nonprofit, and participate in activities that help them remain active and independent. Transportation is available.

Chili Senior Center 3237 Chili Ave. Rochester, NY 14624 585-889-4680

❱ townofchili.org ❱ Offers recreation for seniors and meals to people ages 55 and up. Meals are available on Mondays from 11 a.m. to 12 noon and Thursdays from 11:30 a.m. to 12:30 p.m. Meals prepared on Mondays must be picked up, but those offered on Thursdays are served in person. Call ahead to register to receive meals.

ElderONE 490 East Ridge Road Rochester, NY 14621 585-922-2831 Toll-Free: 855-457-4636 Toll-Free TTY: 800-662-1220

❱ www.ElderONE.org ❱ As the area’s only PACE (Program of All-Inclusive Care for the Elderly) program, ElderONE represents the future of senior health care. This long-term care program provides the entire continuum of medical care and support services to seniors 55 and older with chronic care needs, allowing them to maintain their independence in the comfort of their home without compromising their health or safety.

HCR Home Care 85 Metro Park Rochester, NY 14623 585-272-1930

❱ www.hcrehealth.com

❱ HCR Home Care’s wide range of home health care and social services provide the helpful support your loved one needs, and the peace of mind you deserve. These services are administered at home to individuals who are recovering, disabled, or chronically ill needing medical, nursing, social or therapeutic treatment, or assistance with daily living activities. HCR’s certified and licensed professionals are carefully vetted, so you can trust them to assist your loved ones to develop a safe and complete care plan unique to your needs.

Charles Settlement House

Henrietta Senior Center

71 Parkway Rochester, NY 14608 585-277-0810

❱ charlessettlementhouse.org

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

515 Calkins Road. Henrietta, NY 14467 585-334-4030

❱ henrietta.org

EAST SIDE Nursing & Rehabilitation Center

RESTORE. REBUILD. RECOVER. In need of long-term care or rehabilitiation following injury or surgery? 62 Prospect St, Warsaw, NY 14569

585-786-8151

Eastsidenursing.com

Where compassionate care and tailored rehabilitation meet. 6745 Pittsford-Palmyra Road Fairport NY 14450

585-223-3633 Crestmanorliving.com

OUR SERVICES: Short Term Rehabilitation • Respite Care Services • Hospice / Comfort Care • Long-Term Residential Care

Transitional & Long-Term Care Your Preferred Choice for Rehabilitation and Long-Term Care Post-surgical Care Cardiac Rehab Fractures & Joint Replacement

Wound Management Sepsis & Infection Recovery Respiratory Illness Management

Your Call us today if you or a loved one wants to learn more about the care Your Bridge options at Kirkhaven. Bridge From 585-461-1991 ext.3010 From Hospital Hospital Kirkhaven.com to Home Home Kirkhaveninfo@Kirkhaven.com 254 Alexander St, Rochester, NY 14607

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ Offers recreational activities and meals to people aged 60 years old and up. Meals can be consumed inside, or be picked up for consumption elsewhere. Registration is required for the meal service.

Hilton-Parma Senior Center 59 Henry St. Hilton, NY 14468 585-392-9030

585-214-1000

❱ www.rochesterregional.org/services/home-health-care/ our-services ❱ Rochester Regional has a variety of home-based services to help you or your loved one continue to live safely and independently at home such as companion services, home health aides and skilled nursing visits. We also offer a personal emergency response system and medication monitoring system.

❱ hprecreation.org ❱ Provides leisure and dining programs for older adults in the community. Serves lunch on Tuesdays at noon The suggested donation for the meal is $3.50, but no one who cannot pay is turned away. Seniors must register for lunch 10 days ahead of time.

Lifespan of Greater Rochester 1900 S. Clinton Ave., Rochester, NY 14618 585-244-8400 1-866-454-5110

SENIOR LIVING Elemental Management Group •Aaron Manor Rehabilitation and Nursing Center 100 St. Camillus Way Fairport, NY 14450 585-377-4000

❱ www.aaronmanor.com ❱ www.morningstarcares.com

❱ info@lifespan-roch.org

❱ www.watervillecares.com

❱ Older adults and their caregivers turn to Lifespan for assistance with the challenges and opportunities they encounter. The nonprofit provides a wide range of services, including assistance with care navigation and planning, respite for caregivers, support groups, classes on Medicare and assistance with in-home financial management. Lifespan can also help its charges obtain the transportation they need to attend doctor’s appointments, to shop, or to just visit friends.

❱ www.thegardensbymorningstar.com

Monroe County Senior Centers 435 E. Henrietta Rd. Rochester, NY 14620 585-753-6280

❱ www.monroecounty.gov/aging-centers ❱ Monroe County provides an updated list of meal sites and senior centers throughout the county for residents aged 60 and up.

Ortolani Services, Inc. 1400 Portland Ave., suite 24 Rochester, NY 14621 585-242-9749

Rochester Regional Home Care Services 330 Monroe Ave. Rochester, NY 14607

• Corporate Offices 104 West Utica St. Oswego NY 13126

❱ Elemental Management Group, owned by Joseph Murabito, is responsible for the administrative services to more than 600 employees and 450 residents in four locations: Fairport, Waterville and two locations in Oswego. Elemental Management Group and the associated skilled and assisted living facilities offer the highest quality post-acute care, rehabilitative services and residential health care to their surrounding communities. Elemental and each facility is family owned and operated and an invested member of the community and region.

Jewish Senior Life 2021 Winton Road, S. Rochester, NY 14618 585-427-7760

❱ www.JewishSeniorLife.org ❱ Jewish Senior Life is Rochester’s only continuing care retirement community offering all levels of care on a single, 75-acre campus. Modern, independent living is available at The Summit at Brighton, where residents can choose to enroll in Life Care to help manage future long-term care needs. When personal support is needed, Wolk Manor offers spacious apartments for assisted living and enhanced assisted living, and The Lodge at Wolk Manor provides cozy assisted living memory care apartments. Whether you’re looking for variety in retirement living options, short-term rehabilitation to get you back on your feet after an illness or surgery or long-term care in the Jewish Home Green House Cottages or Farash Tower, JSL offers an innovative, vibrant, dynamic community. That’s why Jewish Senior Life has CARF International accreditation for high quality and customer satisfaction, and has been recognized as a Newsweek “Best Nursing Home” and

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

US News & World Report “Best Nursing Home for Short-Term Rehabilitation.”

Parkwood Heights Senior Campus 1340 Parkwood Drive Macedon, NY 14502 585-223-7595

❱ www.parkwoodheights.com ❱ Parkwood Heights is a picturesque, 122 acre senior living campus, located just minutes from Victor, Fairport, Canandaigua and Farmington providing fresh choices in retirement living. Whether you’re newly retired, considering retiring or just looking for a secure and more supportive environment, Parkwood Heights is the perfect location for a relaxed lifestyle. Senior apartments and villas for lease offer well appointed, spacious floor plans. These housing options give you the freedom to continue living independently while enjoying the closeness of friendly neighbors. Parkwood Heights Apartments offers Independent and enriched living options. Regardless of your choice, you’ll enjoy a peaceful lifestyle.

Rochester Presbyterian Home 256 Thurston Road Rochester, NY 14619 585-235-9100

❱ www.rph.org ❱ The Rochester Presbyterian Home (RPH) Community of Care includes three memory care residences in Monroe County. RPH provides a loving home for elders living with memory impairment. Guided by the Eden Alternative philosophy which centers on supporting the whole person, RPH‘s dedicated and caring professionals offer person-directed care and strength-based solutions in an environment that engages each individual to disrupt loneliness, helplessness and boredom and allows them to live their best lives. In addition to specialized memory care in residential services, RPH also offers temporary, short-term respite care and community education.

St. Ann’s Community 1500 Portland Ave. Rochester, NY 14621 585-697-6000

❱ www.stannscommunity.com ❱ St. Ann’s Community is Rochester’s leading senior housing and health services provider. With campuses in Irondequoit and Webster, St. Ann’s offers a continuum of care that includes independent retirement living, assisted living, memory care, skilled nursing, transitional care/rehab, palliative care, and adult day programs. One of Greater Rochester’s largest private employers, St. Ann’s has more than 1,200 employees who are “Caring for the Most Important People on Earth.”

Solstice at Fairport 55 Ayrault Road Fairport, NY 14450 585-218-9570

RESOURCE DIRECTORY ❱ www.solsticeatfairport.com ❱ Discover the “Crown Jewel of the Erie Canal” at Solstice Senior Living at Fairport. Nestled in The Finger Lakes, one of the world’s top vacation destinations, Solstice at Fairport residents enjoy easy access to adventure, entertainment and the beautiful outdoors. Residents and family members find comfort in the availability of on-site personal care professionals and rehabilitation services, while enjoying an independent lifestyle. You can stay at Solstice at Fairport even if your care needs change. If you or a loved one is looking for an independent living community that supports residents in living a vibrant life on their own terms, the staff at Solstice at Fairport would love to meet you.

The Housing Council at PathStone, Inc. See page 62

Westwood Commons 50 Union Square Blvd. North Chili, NY 14514 585-293-2060

❱ www.depaul.org/locations/westwood-commons/ ❱ Westwood Commons, a DePaul Senior Living Community in North Chili, offers more than assisted living services — it offers a lifestyle for your future. It strives to enhance each resident’s quality of life by providing interactive social activities, a supportive and caring staff and personal care services that promote independence and dignity. Westwood Commons offers a personalized approach to delivering support and services while encouraging family members to be actively involved in the care of their loved ones. Westwood Commons is licensed by the New York State Department of Health.

SUBSTANCE ABUSE AND ADDICTION Baden Street Settlement • Dr. George C. Simmons Counseling & Support Center 585 Joseph Ave. Rochester, NY 14605 585-325-4910, x1200

❱ Provides effective chemical dependency treatment for those 18 years old and older that responds to the unique needs of inner-city residents in a manner that is consistent with their cultural norms and psychological orientations.

FLACRA (Finger Lakes Area Counseling & Recovery Agency) ❱ www.flacra.org ❱ FLACRA is dedicated to the care of those whose lives are affected by alcohol and other substance abuse and/or related behavioral health and human service concerns. The nonprofit is a Certified Community Behavioral Health Clinic and a Center of Treatment Innovation that offers behavioral health care and\or referral services in six counties within the rural Finger Lakes region:

Wayne, Ontario, Seneca, Yates, Schuyler and Monroe, including a mobile clinic. These designations allow FLACRA to continue to provide integrated, culturally competent behavioral health care services, referrals, and immediate responses to adults, youth and families that are affected by substance use disorders and mental health conditions. The nonprofit also has residential, independent housing and supportive living programs for those who suffer from substance use disorders, and provides housing and treatment services for homeless veterans.

Alcoholics Anonymous of the Finger Lakes ❱ http://fingerlakesaa.org

Alcoholics Anonymous Livingston County Livingston Area Intergroup

❱ http://livingstonareaintergroup.org 585-245-4440 (24/7)

❱ FLACRA offers both inpatient and outpatient services. Because of the coronavirus pandemic, some outpatient services are available by remote, though clients are seen in person, as well.

Narcotics Anonymous

Addictions Crisis Center

❱ Rochester Area Service Committee of Narcotics Anonymous

28 East Main St. Clifton Springs, NY 14432 315-462-9466

Outpatient Clinics • Clifton Springs Clinic 28 East Main St. Clifton Springs, NY 14432 315-462-9161 • Geneva Clinic 246 Castle St. Geneva, NY 14456 315-781-0771 • Newark Clinic 310 West Union St. Newark, NY 14513 315-331-3862 • Penn Yan Clinic 1 Keuka Business Park 2462 Route 54A Penn Yan, NY 14527 315-536-7751 • Watkins Glen Clinic 106 South Perry St., Suite 3 Watkins Glen, NY 14891 607-535-8260 • Farmington Clinic 1386 Hathaway Drive, Suite A Farmington, NY 14425 585-396-4190 Connections Rounded Recovery 64 West Ave. Canandaigua, NY 14424 833-435-2272

Alcoholics Anonymous Rochester Area ❱ Call for information on meetings in your area ❱ https://rochester-ny-aa.org/meetings/ 585-232-6720 (24/7)

❱ https://recoveryispossible.nny-na.org/

Livingston County Narcotics Anonymous Meetings 585-245-4440

❱ https://livingstonareaintergroup.org/meetings/ ❱ Only open meetings listed

CASA-Trinity ❱ Offers evaluations and prevention, education, treatment, referral, and recovery services to individuals, families and communities affected by alcohol, tobacco, and other drugs. CASA-Trinity offers both outpatient and residential programs. It’s Geneseo clinic also offers mental health treatment services. ❱ https://casa-trinity.org/index.php • Livingston County Geneseo Clinic 4612 Millennium Drive Geneseo, NY 14454. 585-991-5012

❱ www.casa-trinity.org/branch-location.php?Geneseo-Clinic-NY-1

Dansville Clinic and Residential facility 45 Maple St. Dansville, NY 14437 585-335-5052 • Steuben County Hornell Clinic 86 River St., Suite 100 Hornell, NY 14843 607-282-5201 • Hornell Inpatient Facility 7309 Seneca Rd., Suite 500 Hornell, NY 14843 607-282-5200 • Chemung County Outpatient Clinic, Integrated Opioid Program and

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY Prevention 911 Stowell St. Elmira, NY 14901 607-737-5215 • Cattaraugus County 201 S. Union St. Olean, NY 14760 716-373-4303

Delphi Rise 835 W. Main St. Rochester, NY 14611 585-467-2230

❱ www.delphirise.org ❱ Offers counseling, treatment, prevention services, support and other therapeutic services to those in Rochester and the Finger Lakes who are recovering from alcohol and substance abuse.

East House 259 Monroe Ave., Suite 200 Rochester, NY 14607 585-238-4800

❱ www.easthouse.org ❱ Helps those suffering from mental health and substance use disorders live independently through providing supported housing, care coordination and educational and employment programs. The nonprofit also offers Affinity Place, a small respite program that provides beds for those who are experiencing a psychiatric crisis. To contact Affinity Place, call 585-563-7083.

Finger Lakes Addictions Counseling and Referral Agency (FLACRA) See page 73

Helio Health Rochester Evaluation Center 1850 Brighton-Henrietta Townline Road Rochester, NY 14624 585-287-5622

❱ helio.health ❱ The Helio Health Rochester Eval Center has 40 beds for medically monitored and supervised alcohol and substance abuse withdrawal and stabilization.

Huther Doyle 360 East Ave. Rochester, NY 14604 585-325-5100

❱ www.hutherdoyle.com ❱ Provides outpatient counseling and medication-assisted treatment for alcohol and substance use disorders, assistance with employment and housing issues, and other services, including family support groups.

treatment alcohol and substance use disorders, assistance Lifespanforof Greater Rochester Recovery and with employment and housing issues, and other services, Wellness for Older Adults Program including family support groups. ❱ 1900 S. Clinton Ave.,

Lifespan of Greater Rochester Recovery and Wellness Older Adults Program ❱ Rochester,for NY 14618 1900 S. Clinton Ave.,

❱ Rochester, 585-244-8400NY 14618 585-244-8400

❱ www.lifespan-roch.org ❱ www.lifespan-roch.org ❱ Lifespan’s Recovery and Wellness for Older Adults Program (once called theRecovery Geriatricand Addiction in-home ❱ Lifespan’s WellnessProgram) for Olderprovides Adults Program assessments andGeriatric interventions, counseling care management (once called the Addiction Program)andprovides in-home for older adultsandwho abuse alcohol or prescription or management street drugs. assessments interventions, counseling and care Theolder program focuses upon serving for whomortraditional for adults who abuse alcohol those or prescription street drugs. measures—inpatient programs, etc.—have The program focuses treatment, upon serving12-step those for whom traditional not worked. measures—inpatient treatment, 12-step programs, etc.—have not worked.

Delphi Rise Open Access Clinic Delphi Rise Open Access Clinic ❱ 72 Hinchey Road 72 Hinchey Road

Rochester, NY 14624 585-627-1777

❱ Rochester, NY 14624

❱ 585-627-1777 ❱ Assesses the needs of those suffering from alcohol or substance abuse or dependence, and thenfrom refersalcohol them or for the ❱ Assesses the needs of those suffering treatment services that would benefit them most. Clinic substance abuse or dependence, and then refers them forstaff thewill help patients obtainthat the would insurance theythem require andClinic transport treatment services benefit most. staff will them to treatment if necessary. Open and 24/7.transport help patients obtainfacilities, the insurance they require them to treatment facilities, if necessary. Open 24/7.

Liberty Resources Behavioral Health Recovery Support Behavioral Navigator and Family Liberty Resources Health Support RecoveryNavigator Support Navigator and Family Support Navigator 175 Winton Road North Rochester, NY 14610 For family support, ❱ 175 Winton Road North call 855-778-1200

❱ Rochester, NY 14610 ❱ For peer support, call ❱ For family support, call ❱ 855-778-1300 ❱ 855-778-1200 ❱ Recovery Support Navigator helps people through the recov❱ For peer by support, call them with recovery options, providing ery process connecting support groups and referring them to case management. The ❱ 855-778-1300 program also offers family services for those related to people with addictions. ❱ Recovery Support Navigator helps people through the recovery process byCommunity connecting them with recovery options, providing Outreach Center Inc. support groups and referring them to case management. The 447 also Genesee St. services for those related to people program offers family withRochester, addictions. NY 14611 585-328-0887

Outreach Community Center Inc. ❱ www.outreachcommunitycenter.com

Rehabilitation Salvation Army Center for Adult 745 West Ave. Rehabilitation Rochester, NY 14611 585-235-0020

❱ 745 West Ave. ❱ www.salvationarmyusa.org/usn/rehabilitation/ ❱ Rochester, NY 14611 ❱ info@salvationarmy.org ❱ 585-235-0020 ❱ The Salvation Army’s Adult Rehabilitation Centers provide ❱ www.salvationarmyusa.org/usn/rehabilitation/ spiritual, social and emotional assistance for men and women who have lost the ability to cope with their problems and provide ❱ themselves info@salvationarmy.org for due to alcohol or substance abuse. Each center offers residential housing and work, group and individual therapy ❱in aThe Salvation Army’s Adult Rehabilitation Centers provide clean, wholesome environment. The physical and spiritual spiritual, and emotional assistance for men receive and women care that social the eight-month program’s participants prewho abilitysociety to copeandwith theirtoproblems and provide pareshave themlost to the re-enter return gainful employment. for themselves due have to alcohol substance are abuse. Each center Many of those who been or rehabilitated reunited with their offers residential housing and work, group and individual therapy families and resume a normal life. in a clean, wholesome environment. The physical and spiritual care that the eight-month program’s participants receive preVeterans Outreach Center, Inc. pares them to re-enter society and return to gainful employment. See page 66 have been rehabilitated are reunited with their Many of those who families and resume a normal life.

Westfall Associates Veterans Outreach Center, Inc. Clinton Crossing Medical Center See page 66

919 Westfall Road, Bldg. B, Suite 60

Westfall Associates Rochester, NY 14618. 585-473-1500

Clinton Crossing Medical Center ❱ westfallassociates.com

919 Westfall Road, Bldg. B, Suite 60

NY 14618. ❱ Rochester, Provides specialized alcohol and substance abuse treatment 585-473-1500 and educational programs for adults, people with concurrent mental health and chronic pain disorders, families, schools and ❱employers. westfallassociates.com

❱ Provides specialized alcohol and substance abuse treatment and educational programs for adults, people with concurrent GROUPS mental healthSUPPORT and chronic pain disorders, families, schools and employers.

Alzheimer’s Disease Support Groups ❱ Virtual Support Groups: SUPPORT GROUPS

❱ Call 800-272-3900 to verify group meeting schedules and to Alzheimer’ s Disease Support Groups access groups online or by telephone ❱ Virtual Groups: • YatesSupport County 1st Monday • 1:30-2:30 p.m.

❱ Call 800-272-3900 to verify group meeting schedules and to access groups online or by telephone

❱❱ 447 OffersGenesee drug andSt.alcohol counseling for adults based on the 12Step Programs of Alcoholics and Narcotics Anonymous, programs ❱ Rochester, NY 14611

• Lewy Body Dementia (LBD) 1st Wednesday • 2-3 p.m. • Yates County 1st Monday • 1:30-2:30 p.m. • Schuyler County

❱ 585-328-0887

• Lewy Body Dementia (LBD) 1st Wednesday • 2-3 p.m.

❱ www.outreachcommunitycenter.com

for youthand andalcohol children, and services for families ❱ at-risk Offers drug counseling for adults based that on thehave 12been affected byofabuse and addiction. Step Programs Alcoholics and Narcotics Anonymous, programs for at-risk youth and children, and services for families that have been affected byArmy abuse Center and addiction. Salvation for Adult

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

• Schuyler County

RESOURCE DIRECTORY 3rd Thursday • 2-3 p.m. • Ontario County 2nd Monday • 1-2 p.m. • Frontotemporal Dementia (FTD) 2nd Tuesday • 1-2 p.m. • Younger Onset 2nd Tuesday • 3-4 p.m. • Monroe County 2nd Tuesday • 4-5 p.m. • Evening Men’s Group 2nd Tuesday • 5:30-6:30 p.m. • Steuben County 2nd Wednesday • 3-4 p.m. • Monroe County 3rd Monday • 11 a.m. to noon • Monroe County 4th Tuesday • 1-2 p.m. • Grupo de Apoyo para Cuidadores: 4-Tercer jueves • 4-5 p.m. • Black/African American Caregivers 3rd Thursday • 5:30-7 p.m. • Ontario County 4th Wednesday • 11 a.m. to noon • Ontario County 4th Wednesday • 2-3 p.m. • Chemung County 4th Thursday • 1-2 p.m. • Loved ones in Assisted Living/Long Term Care 4th Thursday • 4-5:30 p.m. • Men’s Group Last Tuesday • 10-11 a.m. • Women - Wives and Partners Last Tuesday • 4-5:30 p.m.

❱ In-person support groups: ❱ Group size is limited, registration is required. Call 800-2723900 to verify group meeting schedules and register for groups. • Dansville Caregiver Support Group Dansville Public Library 1st Monday • 6-7:30 p.m. • Fairport Caregiver Support Group Fairport Public Library 1st Tuesday • 12:30-2 p.m.

• Watkins Glen Caregiver Support Group St. James Episcopal Church 1st Monday • 6-7 p.m. • Hornell Caregiver Support Group Hornell Public Library 2nd Thursday • 1:30-2:30 p.m. • Newark Caregiver Support Group Newark Public Library 3rd Tuesday • 5:45-6:45 p.m. • Seneca County Caregiver Support Group Seneca County Office for the Aging 4th Monday • 2-3 p.m. • Penn Yan Caregiver Support Group Penn Yan Public Library 4th Monday • 4-5 p.m. • Brockport Caregiver Support Group Brockport Free Methodist Church 4th Tuesday • 7-8 p.m. • Geneseo Caregiver Support Group Geneseo United Methodist Church 4th Monday • 11 a.m. to noon • Perinton Caregiver Support Group Perinton Community Center 1st Tuesday • 10-11:30 a.m. • Horseheads Caregiver Support Group First Presbyterian Church 3rd Wednesday • 11 a.m. to noon • Webster Caregiver Support Group Webster Presbyterian Church 3rd Wednesday • 3:30-4:30 p.m. • Corning Caregiver Support Group Southeast Steuben County Library 3rd Thursday • 2-3 p.m. • Brighton Caregiver Support Group Alzheimer’s Association Meridian Centre Office 4th Tuesday • 1-2 p.m.

Elmira Caregiver Support Group Elmira Town Community Center

❱ 4th Tuesday • 6-7 p.m.

Brain Injury Support Groups • Caregivers Brain Injury Support Group (Virtual) 2nd Tuesday of each month, 1:00 pm – 2:30 pm Contact: Kelly Hindes Phone: 607-283-2163

❱ Email: khindes@bianys.org ❱ Co-facilitated by Kelly Hindes (BIANYS) and Manny Pelligra

(Caregiver) • Evening Caregivers Brain Injury Support Group (Virtual) 1st Thursday of each month, 6:00 pm – 7:30 pm Contact: Kelly Hindes Phone: 607-283-2163

❱ Email: khindes@bianys.org • Parent Support Group (Virtual) For parents raising children with brain injuries under the age of 18 2nd Monday of each month, 7:30-8:30 pm Contact: Danielle Bergson

❱ Email: parentsg23@gmail.com Co-facilitated by Danielle Bergson (Parent) and William Watson (Neuropsychologist) • Rochester Support Group (Virtual) 2nd Wednesday, 6:30 – 8 Contact: BIANYS Phone: 518-459-7911

❱ Email: RochesterChapter@bianys.org

Cancer Support Community at Gilda’s Club ❱ https://cscrochester.org/areas/support-groups/ ❱ All in-person meetings are held at nonprofit’s Alexander Street offices unless stated on the nonprofit’s calendar. Those who want to join groups must become members of Cancer Support Community at Gilda’s Club. Anyone can join and membership is free, though new members must fill out some forms, including a confidentiality agreement. To join any of the nonprofit’s free groups or programs, 585-423-9700. • Weekly General Cancer Support Groups Virtual, every Tuesday, 12:30- 2 p.m. Virtual, every Wednesday, 6-7:30 p.m. In person, every Thursday, 12:30- 2 p.m. • Prostate Support Group Hybrid (in-person and virtual option), 1st and 3rd Thursday of every month, 6-7:30 p.m. • Caregiver Group Support Group Hybrid, every Wednesday, 6-7:30 pm • Multiple Myeloma Support Group Virtual, 2nd Tuesday of every month, 6-7:30 pm • Women of Color Networking Group Hybrid, 2nd and 4th Monday, 6-7:30 pm • Survivorship Support Group In person, 3rd Friday of every month, 10-11:30 am • Veterans with Cancer Support Group In person, 2nd and 4th Tuesday of every month

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY ❱ All of Cancer Support Community at Gilda’s Club’s groups and programs can be found on the nonprofit’s monthly calendar https://cscrochester.org/events/.

Caregiver Support Groups • CURE Childhood Cancer Association (cancer support groups)

❱ Contact the CURE office for meeting days and times. ❱ See page 54

Willow Domestic Violence Center ❱ See page 62

TRANSPORTATION SERVICES Bri-Pen Senior Rides Town of Penfield 1985 Baird Road Penfield, NY 14526 585-340-8674

hours in advance.

Finger Lakes Works Career Centers

SOFI Transportation/Elderbus

❱ https://fingerlakesworks.com

4646 Nine Mile Point Road Fairport, NY 14450 585-377-8117

❱ Volunteer drivers transport Perinton residents 60 years old and older to medical appointments outside of Fairport and Perinton. Clients must be ambulatory, and not need wheelchairs, and must call three business days in advance. Clients might be transported to medical appointments as far away as Rochester. Clients can also ride a bus to locations anywhere within Fairport and Perinton for any purpose. Bus rides must be requested by 2 p.m. the day before needed. All trips must take place between 8:30 a.m. and 3:30 p.m. Volunteer drivers needed, donations welcome.

Lifespan of Greater Rochester Transportation Access (TRAC) 1900 S. Clinton Ave., Rochester, NY 14618 585-244-8400 (ask for a TRAC Mobility Specialist)

❱ Provides rides to medical appointments within Monroe County, to the Brighton and Penfield town community centers, to nursing homes or hospitals and to COVID-19 testing sites. Those enrolled can also travel to religious services in Brighton and Penfield on Saturdays and Sundays, and for family visits to nursing homes of up to two hours duration. Those seeking rides must be over 65, live in Brighton or Penfield, and sign up to make use of the service.

❱ TRAC connects Monroe County residents who are 60-yearsold or older, or have a disability, to transportation providers who meet their needs. Those using the service can obtain rides to medical appointments, to stores or shops, or even to the homes of friends. Wheelchair-accessible options and door-to-door service are available. Lifespan of Greater Rochester, which operates TRAC, does not charge for its services. The operators’ fees vary depending upon riders’ eligibility and needs.

FISH/RHAFT, Inc. (Rush-Henrietta)

Livingston County Medicaid Transportation

See page 67

Give-A-Lift c/o Lifespan 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400, x244

❱ Volunteer drivers take older adults grocery shopping, to medical appointments, to pick up prescriptions, to do their banking or on other necessary trips. Services depend upon the availability of volunteer drivers. Volunteer drivers needed.

Honeoye Falls/Lima F.I.S.H. (Friends in Service Here) 37 Cheese Factory Road Honeoye Falls, NY 14472 585-453-2370

❱ Offers free medical appointment transportation for shut-ins. Serves Honeoye Falls, Lima, Mendon, West Bloomfield. Call between 8 a.m. and 4 p.m. the day before you want a ride.

Greece F.I.S.H. (Friends in Service Here) 585-453-2370

❱ Volunteers provide free transportation to medical appointments. Rides available Tuesday through Friday. Please call 24

To schedule transportation to a Medicaid appointment, call the Medical Answering Services. 888-226-2219

❱ www.medanswering.com

RTS (Regional Transit Service) Medicaid Transportation For bus schedules, call: Monroe County: 585-288-1700

❱ www.myrts.com/ ❱ Seniors who are 65 years old and older, people with disabilities and those who have Medicare cards pay half-fare during non-peak periods. Go to RTS’s website for the reduced fare schedule, and to apply for a reduced fare card. You can also obtain an application by calling the agency.

VOCATIONAL / JOB TRAINING Arc of Monroe ❱ See page 48

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

• Finger Lakes Works – Geneva 795 Canandaigua Road Geneva, NY 14456 315-789-1771 • Finger Lakes Works – Ontario County Workforce Development 3010 County Complex Drive Canandaigua, New York 14424 585-396-4020

❱ The Finger Lakes Works Career Centers offer job seekers a chance to assess their skills, along with career counseling, job search assistance, computer and Internet access and information on available employment. Those unable to secure employment via the centers’ core services can obtain more intensive assistance, and there are training programs for dislocated workers and other eligible job seekers. The centers are also set up to serve the disabled.

New York State Education Department ❱ • Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR) 109 South Union St. Rochester, NY 14607 585-238-2900 or 800-462-0178 • Geneva Satellite Office 70 Elizabeth Blackwell St. Geneva, NY 14456 315-789-0191 or 800-462-0178

❱ www.acces.nysed.gov/vr ❱ Helps individuals with disabilities obtain and maintain employment and supports independent living. Serves Livingston, Monroe, Ontario, Seneca, Wayne, Yates counties. Services are provided only by appointment.

Ontario County Veterans Service Agency 3010 County Complex Drive Canandaigua, NY 14424 585-396-4185

❱ The Veterans Service Agency helps Ontario County’s veterans and their families identify the benefits they are entitled to receive from local, state, and federal agencies, and apply for them. The agency’s accredited service officers will help veterans and their families file claims with the Department of Veterans Affairs (VA), determine whether they are eligible for education benefits and burial assistance, and help them obtain those benefits.

Ontario County Workforce Development 3010 County Complex Drive Canandaigua, NY 14424

RESOURCE DIRECTORY 585-396-4020

❱ Provides a range of services that includes instruction in interviewing and job-search techniques, career counseling and planning and assistance with resumes. The agency also offers vocational training, job programs for designated groups, such dislocated workers, and a resource room in which people can conduct their own job hunts. ❱

Rochester Rehabilitation Center Employment Connection 1357 University Ave. Rochester, NY 14607 585-263-2690

❱ Employment Connection helps adults with disabilities and other disadvantages obtain work and keep their jobs. The program offers internships, job readiness training, direct placement services, retention support, supportive employment sites and other forms of assistance for those seeking work. Refugees can also obtain the knowledge, skills and support they need to obtain work, and remain self-sufficient.

Veterans Outreach Center, Inc.

VOLUNTEERING Angels of Mercy, Inc.

1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400 ext. 128

692 N. Winton Road Rochester, NY 14609 585-730-4556

❱ www.lifespan-roch.org

❱ www.angelsofmercyny.org ❱ Volunteers needed. Women who like to sew, organize, and help other women are encouraged to apply. Donations of gently used women’s clothing and personal hygiene items are welcome.

Al Sigl Community of Agencies

❱ Volunteers who are 55 years old and older can use their unique skillsets and experiences to help people and communities thrive. If you are 55 or older you can put your experience to work. Volunteers also decide whether they want to share the skills they’ve learned through life, or develop new ones.

Alzheimer’s Association

1000 Elmwood Ave., Suite 300 Rochester, NY 14620 585-442-4102

❱ See page 52

❱ www.alsigl.org ❱ Collaborative community network that fosters community awareness and philanthropic support for nonprofits that serve children and adults with special needs. In addition, Al Sigl provides high-quality, cost-effective real estate and business services. ❱ Volunteers are needed to help with specific events.

❱ See page 66

AmeriCorps Seniors of Monroe and Livingston County-A Program of Lifespan

❱ Alzheimer’s Association volunteers work as community educators, raise funds for research and treatment, advocate for those suffering from Alzheimer’s and in other ways help fight this progressive condition.

Caregiver Respite Program c/o Lifespan 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400

❱ Recruits and trains volunteers who give weekly respite to the

Parkwood Heights Senior Living Campus

Caring for someone with Alzheimer's isn't easy. We’re here for you. 24/7 Helpline: 800.272.3900

Independent Living & Enriched Living Set in a convenient park-like campus setting

Amenities & Services:

The Rochester & Finger Lakes Region Chapter of the Alzheimer's Association offers: Caregiver support groups Education programs Care consultations Safety services Respite information alz.org/rochesterny And more Programs are supported in part by a grant from the NYS Dept. of Health

• Meals Daily • Housekeeping Weekly • Transportation to Medical Appointments • Free Grocery & Pharmacy Delivery • Emergency Response System • On-site Physician & Lab

Enriched Living Services:

• Medication Management • 24/7 Personal Care Aids • Assistance with Showering • Laundry Service • Case Management .......to mention just a few services!

LOCALLY OWNED

Apartments & Ranch Villas For Lease

585-223-7595

315.986.9100

parkwoodheights.com 1340 Parkwood Drive Macedon

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

RESOURCE DIRECTORY WOMEN — PREGNANCY SUPPORT/PREVENTION

caregivers of those who have early-stage memory loss and are still living in their homes. ❱ Volunteers must be at least 21 years old.

Beautiful Birth Choices 681 Winton Rd. North Rochester, NY 14609 585-484-1972

Compeer ❱ www.compeer.org • Compeer of Livingston County PO Box 335 Avon, NY 14414 585-226-8220 • Compeer Rochester, Inc. 259 Monroe Ave. Rochester, NY 14607 585-546-8280

❱ www.compeerrochester.org ❱ Compeer volunteers use friendship to support youths and adults who are receiving mental health care, assist with their rehabilitation, and help them improve their lives. Volunteers are asked to give that assistance under circumstances that fit their schedules and lifestyles.

Give-A-Lift c/o Lifespan ❱ See page 76

Greece F.I.S.H. (Friends In Service Here) ❱ See page 76

Volunteer Match

Volunteers of America Upstate New York

WIG STUDIO Grasta’s Beauty & Wig Studio 409 Parma Center Road Hilton, NY 14468 585-392-7823

❱ www.grastasBeatuyandWigStudio.com ❱ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles & blends are available.

Planned Parenthood of Central and Western New York ❱ See page 52

Caring Choices Pregnancy Help Center

UR Medicine Breastfeeding

651 Chili Ave. Rochester, NY 14611 585-354-0913

❱ www.optionline.org ❱ Offers free and confidential pregnancy tests, ultrasounds, adoption support, community referrals and networking, material aid, limited STD testing and other services.

125 Lattimore Rd., Suite 280 Rochester, NY 14620 585-276-MILK (6455)

❱ Offers individual consultations to help individuals and families reach their breastfeeding goals, a breastfeeding support group and access to other resources. An experienced nurse/lactation consultant facilitates the breastfeeding support group, which meets at UR Medicine Breastfeeding every Tuesday from 6 to 7:30 p.m.

❱ ❱ Center for Sexual Health and Wellness, a program of the Livingston County Department of Health ❱ Offers low-cost reproductive health care to men, women, and teens, breast and cervical cancer screening and STD screening and treatment, including that for HIV. Appointments preferred. To access all in-person services or arrange telemedicine visits, call 585-243-7540. ❱ www.livingstoncounty.us/190/Center-for-Sexual-Health-andWellness • Dansville Location 3 Chestnut Ave. Dansville, NY 14437

❱ Open Tuesdays, 9 a.m. to 5 p.m. ❱ • Mt. Morris Location 2 Murray Hill Drive Mt Morris, NY 24520

❱ See page 51

❱ Open Mondays, 1 p.m. to 4:30 p.m.

❱ Offers doula services, childbirth, prenatal yoga and breastfeeding classes; breastfeeding support and other assistance.

❱ Online service that helps those wishing to volunteer their time and energy find places in which they can do so. ❱ www.volunteermatch.org

• CASA-Trinity 4612 Millenium Drive Geneseo, NY

❱ Open Wednesdays. ❱ First and third week of the month, open 11 a.m. to 7 p.m. ❱ Second and fourth week, open 9 a.m. to 5 p.m. ❱ Fifth Wednesday (when it occurs), open 9 a.m. to 5 p.m. • SUNY Geneseo Campus Geneseo, NY Services available only to SUNY Geneseo students

❱ Open Mondays 8:30 a.m. to noon ❱ Fridays 9 a.m. to 4 p.m.

HEALTHCARE GUIDE 2024 | Rochester & The Finger Lakes

WOMEN’S SERVICES Allergy Asthma Immunology of Rochester, PC & Infusion Center (AAIR) • 3136 Winton Road S., suite 203 Rochester, NY 14623 • 3170 West St.,suite 222 Canandaigua, NY 14424 • 6800 Pittsford Palmyra Road, Building 400, suite 400 Fairport, NY 14450 585-442-0150

Angels of Mercy, Inc. 692 N. Winton Road Rochester, NY 14609 585-730-4556

❱ www.angelsofmercyny.org ❱ Offers gently used women’s clothing free of charge to women who have been affected by such issues as addiction, physical or mental abuse, unplanned pregnancies, depression, self-harm and homelessness, or have become involved with the criminal justice system. Through its efforts, the nonprofit seeks to help women change their lives, and gain a sense of purpose and dignity. Angels of Mercy also works to prevent Human Trafficking.

❱ Volunteers needed. Women who like to sew, organize, and help other women are encouraged to apply. Donations of gently used women’s clothing and personal hygiene items are welcome.

service systems. The nonprofit also provides housing assistance for income-eligible Livingston County residents who are homeless or at risk of homelessness. All services are free and confidential.

Chances & Changes, Inc.

Planned Parenthood of Central and Western New York

❱ Dedicated to preventing domestic violence and ensuring that every survivor has access to the services and support needed to feel safe and empowered. To those ends, the nonprofit offers a safe emergency shelter for clients and their children, short-term individual and confidential counseling and support, assistance with safety planning, support groups and other services.

❱ See page 52

YWCA of Rochester and Monroe County

PO Box 326 Geneseo, NY 14454 chancesandchanges.org Domestic Violence Hotline 585-658-3940 or 1-888-252-9360 Rape Crisis Service

Willow Domestic Violence Center PO Box 39601 Rochester, NY 14604 585-232-5200

❱ 800-527-1757 ❱ Dedicated to helping victims of domestic violence through providing, a safe shelter, peer support groups, individual counseling, advocacy, information and education and other services. Clients can also obtain some counseling in-house, referrals for assistance with medical and mental health issues, court advocacy, and advocacy with legal, medical and social

❱ www.WillowCenterNY.org ❱ 24/7 hotline: 585-222-SAFE (7233) ❱ 24/7 text line: 585-348-7233

175 N. Clinton Ave. Rochester, NY 14604 585-546-5820

❱ www.ywcarochester.org ❱ YWCA programs help women and girls who are facing homelessness, pregnancy and other crises, and their children. The nonprofit provides a continuum of housing for women of all ages and family situations who are in need, including emergency and long-term housing, a supportive living program for women in recovery and affordable apartments in the community.

Reach over 100,000 Healthcare Consumers and Providers in Monroe and Ontario Counties IN PRINT • ONLINE SINCE 2005

gvhealthnews.com

Rochester & The Finger Lakes | HEALTHCARE GUIDE 2024

Sex Is Good: Many in Their 70s and 80s Still Hard at It

PR Professional Happy in New Role as Business Owner

PLUS Issue 32 March / April 2015

For Active Adults in the Rochester Area

Ballroom Dance Floors in the Region Getting Really Crowded

‘Seven Lessons I Learned from My Grandparents’

DR. BRAD BERK

Paralyzing accident hasn’t stopped former URMC CEO from taking on new challenges

Priceless Does it Pay to Take Social Security Early?

How to Calculate Your Retirement Number

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Rochester-area runners — like Deborah DeMott — take on huge challenges despite age

REVERSE MORTGAGE

Rock ‘n’ Roll Remembering when it was considered the ‘devil’s advocate’

Scotch Whisky : Two Aficionados Talk About Their Passion

PLUS Issue 42 November / December 2016

For Active Adults in the Rochester Area

Local experts weigh in on the pros and cons of reverse mortgages

Political Correctness

BOOMERS’ NEW TOY Sales of personal drones soar, in part thanks to baby boomers

Have We Gone Too Far?

Geriatrician Diane Kane transcends her role as caretaker of the elderly at St. Ann’s Community. She is about to celebrate 30 years with the organization

Tips to Prevent Break-ins 537 incidents of breaking and entering in Rochester in just five months. Find out how you can protect your home

One Neighborhood (19th Ward in Rochester), Five Friends, 60 years

Couple benefits from 40 years of plant-based cuisine, culture

Internet Family

Long-distance family relationship not easy for a Penfield mother

How to Get ‘Senior Discounts’ on Just About Everything

Buffet at del Lago Resort & Casino. We review the new restaurant

Savvy Senior: How to Locate Lost Life Insurance

Strong Museum of Play CEO Talks Retirement

First Novel at 73

Aging: What it Means to Age Gracefully

New York Ranks Among Worst States for Retirement

Airbnb: Locals making big bucks by renting their own homes. See how they do it

PLUS

‘My Cosmetic Eye Surgery Experience’ Square Dancing: Fun for Singles, Couples

Gone are the shoulder-length dreadlocks but the energy and the passion to connect with people through storytelling and the arts remain the same for this Rochester larger-than-life artist

Johnny Matt Band continues tradition of big band music

Getting married later in life? Talk over finances

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Nancy Jurs

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How Ted Barnett, a medical doctor in Rochester, has become one of the strongest advocates for a plant-based diet.

Evangelist for Science

Taste of Italy

PS: He shares some of his favorite recipes

INSIDE: Book honors the ‘Holley Boys’ who lost their lives in Vietnam War. It also helps a community recover from the loss

The incredible Bruce Rychwalski: At 69, he just ran his 300th marathon Bit by the Travel Bug: Meet Caroline Povero, 65, of Victor

Tips to get ahead on Black Friday, Cyber Monday and beyond

Top Picks for Valentine’s Day

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Cuddling up with your partner on the couch in front of the TV won’t cut it this time

n Williamson resident reaches national prominence in track and field n How two longtime friends got together to start a business in Fairport

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Seven Ways to Slow Down Cognitive Aging

55 Issue 56 • March / April 2019 For Active Adults in the Rochester Area

A Touch of Diversity

You worked hard all your life to make money: Will your descendants know how to spend it?

SHOPPING

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INHERITANCE

‘Bread Man’ of Brockport gives away nearly 100,000 loaves of bread

Rochester sculptor still going full steam at age 77

Adam Frank, a University of Rochester astrophysics professor, preaches the virtues of exploring The Great Unknown

Film aficionado Tony Mangione brings Italian films to Rochester community

DNA Testing: ‘We Just Found Out We Have a New Sister’

Issue 55 • January / February 2019 For Active Adults in the Rochester Area

KINDNESS

Dr. Nina Schor is leaving her position as pediatrician-in-chief of Golisano Children’s Hospital. She talks about her decadeslong career

Jim Terwilliger: What’s Up with Medicare Part B Premiums?

PLUS

Issue 54 • November/December 2018 For Active Adults in the Rochester Area

Gray Divorce? In general, figures are down, but rate among boomers skyrocketing

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Issue 53 • September/October 2018 For Active Adults in the Rochester Area

Issue 52 • July / August 2018 For Active Adults in the Rochester Area

Leaving at the Top

Should you consider getting a job coach? Many boomers are going that route

Fairport Husband-Wife Team Cares for 400+ Antique Clocks

Charities: Is the Agency You’re Donating to Legitimate?

PLUS

Issue 51 • May / June 2018 For Active Adults in the Rochester Area

DR. VEGGIE

Can a Debt Collector Take My Social Security Benefits?

Book focuses on a psychopathic killer who is terrorizing the streets of Rochester

Three local explorers uncover sunken treasures on Lake Ontario

‘

ail blazers: 0-somethings take n challenge of ppalachian Trail

Issue 44 March / April 2017

For Active Adults in the Rochester Area

Almeta Whitis

Time for Christmas Decorating. Having grandkids’ help? Priceless

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Issue 43 January / February 2017

Meet the Real Santa. He Lives in Fair Haven

Tips to Get Ready for Retirement

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Health Tips and Advice for Travelers

We interviewed people who say what they are doing with their spare time

Steps to Financial Fitness in the New Year

free

Taking Care of the Elderly

Going the Distance

The remarkable journey of Rev. Mary Ramerman from California to Rochester, where she has made her mark as a pastor

Miss USA 1979

For Active Adults in the Rochester Area

Breaking the Church’s Glass Ceiling

Mary Therese Friel, a beauty queen and business woman, is Flower City’s model of success

10 Fun Things to do for FREE in the Big Apple

Issue 41 September / October 2016

For Active Adults in the Rochester Area

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Issue 40 July / August 2016

Issue 39 May / June 2016

How Long Do You Want to Live? To Age 80? 90? 100?

Man to Walk 500 Miles in Europe to Raise Funds for Nonprofit

free

IRAs vs. 401(k), Which Is the Best Choice?

Deciding What to Do in Retirement

RIT President Bill Destler on His Decision to Retire

55 55

When the Kids Are Gone: Single Mom Finds a Creative Solution

Now that You Have the Time...

Annette and Carmelo Ramos bring Latinx culture, community outreach to Rochester area

Robin De Wind

INSIDE

Second act: Former news anchor enjoying life as an entrepreneur

Rebecca Proctor: Creative force behind Mackenzie-Childs

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INSIDE Roberts Wesleyan College professor David Basinger enters 40th year of teaching. — has taught more than 10,000 students

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Bruce Frassinelli: Coronavirus: Will Life Ever Be the Same?

Learn From the Pros How to Make Your Own Wine

Ginny Ryan

ESSENTIAL VOLUNTEERS

with flair

Canandaigua folk chanteuse Maria Gillard captures spirit of being human

n SISTERS’ REUNION Monroe County sisters reunite after being raised by different adoptive families

Assemblyman Harry Bronson on working to legalize pot

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A army of volunteers at Foodlink — including Noreen Bischoping Crouse of Penfield (left) and Matt Smith of Victor — has worked nonstop to provide food to those in need during the coronavirus pandemic

Award-winning TV anchor reflects on more than three decades in front of TV cameras. “Every day is different, and I learn something every single day,” she says.

Newlywed couple drops everything to sail the world

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Local Black Artists Respond to Racial Injustice

Jim Terwilliger Pumping Money Into Roth IRAs: Now More Important than Ever

Pandemic has pushed millions of older workers into involuntary retirement

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55 PLUS Issue 68 • March / April 2021 For Active Adults in the Rochester Area

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Pastor of Spiritus Christi Church has been in the news because of a recent wave of protests in Rochester. She says she wants to be a ‘bridge’ to build ‘a better city and a better group of human beings’

n Early Retirement?

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Rev. Myra Brown

Common Ground leader is on a mission to bring quality health care to underserved in Finger Lakes region

n Once in a Lifetime

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Inside Nancy Dubner: A Life of Path Paving for Women

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Issue 67 • January / February 2021 For Active Adults in the Rochester Area

Issue 66 • November/December 2020 For Active Adults in the Rochester Area

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Issue 65 • September/October 2020 For Active Adults in the Rochester Area

Wade Norwood

Folk Music Lifetime pen pals reflect on lost art of letter writing

n Cannabis

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Old, young music lovers still attracted to vinyl

Bargains abound for those willing to travel

Issue 64 • July-August 2020 For Active Adults in the Rochester Area

Issue 63 • May-June 2020 For Active Adults in the Rochester Area

n RELATIONSHIP

n Traveling

PLUS

n VINYL RECORDS

Trump, 74, vs. Biden, 77 Is age a problem?

SAVVY SENIOR: IS SOCIAL SECURITY INCOME TAXABLE?

VALENTINE’S DAY: FINDING LOVE LATER IN LIFE

Should You Consider a Reverse Mortgage Now?

Financial Help for Retirees Affected by COVID-19

n Presidential Elections

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n GARAGE SALE Your guide to a successful garage sale: Everything you need to know to get rid of unwanted stuff

n WINTER BIRDS

Jazz Singer Nancy Kelly

How to make birds feel at home around your place

n FINANCES What’s new for 2021 • Financial resolutions • Estate planning: What to expect from the Biden Administration

Slated to be inducted into the Rochester Music Hall of Fame this year, singer talks about music, local roots, COVID-19 and the urge to perform

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n SECOND ACT Former accountant has a blast as a beekeeper

n HOME BUYING How to avoid a costly mistake and find your perfect home

n HOT TIPS 9 retirement savings mistakes to avoid

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Issue 80

Jim Terwilliger: How to Plan for a Successful Retirement 3

une 202 External Drive, Cloud: What’s the Best Way to Store Photos? – May-J Issue 81 Adults a Are For Active chester in the Ro

roc55.c

or Your Kids’

Elections

JENNIFER LEONARD

In her element as leader of Rochester Area Community Foundation, her goal is to make the region a better place

John Addyman: Key To Marital Bliss? Not What You Think…

How to Sell Your Home in the Winter Social Security Options for Divorced Spouses

Financial Help for Grandparents Raising Grandchildren

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Local boomers redefining what it means to grow older

Homegrown Humanitarian

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Issue 47 September / October 2017

Issue 46 July / August 2017

Simpler Life

Great Loopers

Couple leaves everything behind to live a in a tiny home in rural Yates County

6,000-mile waterway trip challenges even the most grizzled of travelers

Don Alhart

TV personality talks about his new Guinness World Records award

Pittsford resident making a difference in the lives of refugees

‘Nana’

Retirement

Joe Flaherty, founder of Rochester’s Writers & Books group, adjusting to a new life as retiree

Art center presents annual event featuring thousands of small pieces of artwork

Bike Ride

Dr. Bill Valenti Rochester physician, a pioneer in the battle against HIV/AIDS, shares in a new book his fight to treat AIDS patients in the early days

Friends bike around Lake Huron: 960 miles in 23 days

Second Act

Brockport mayor enjoying politics — after teaching more than 30 years

Traveling Solo

Financial planner Jim Terwilliger offers 10 steps to take if you are the beneficiary of a financial windfall

‘

Alone& Content Gwenn Voelckers, founder of ‘Live Alone and Thrive’ workshops, talks about her new book and reveals her secrets to happiness

Power Couple

Fairport Climber Talks About Mt. Everest’s Tragic Month

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Lauren Dixon and Mike Schwabl celebrating 30 years in business, 28 years of marriage. They share their story

You’ve Made It: Welcome to Age 66! Big question now: Should you apply for full retirement with the Social Security ot wait? See ‘Financial Health’ column inside

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Savvy Senior: How You Can Stop Frustrating Robocalls

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Solo Senior Travelers makes journeys a group effort

Dr. Nancy ‘Nana’ Bennett: A major force putting public health initiatives into action in Rochester region

You Just Inherited $1 Million. Now What?

Patrick Fisher: Head of Us TOO Reinvents Life After Cancer

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For Active Adults in the Rochester Area

AND COUNTING ... 55 55 55 55 How Gary Mervis, an underpriviledged kid who grew up in Rochester, turned personal tragedy into a nonprofit that has benefited more 50,000 people from 22 states and 35 countries

RoCo 6X6 2017

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Susan Suben: 20 Questions to Ask Your Parents

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Finances: Avoiding the 10 Money Pits of Retirement

Have Enough Money for Retirement? Think Again

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Finances: Jim Terwilliger On What’s New in 2020

Buffalo Soldiers: All About African-American Military Histo

Does the term ‘senior’ bother you? How about ‘elderly’?

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At 61, Fairport woman still belly dancing

EFFECTIVE MEDIA FOR REACHING THE PLUS PLUS PLUS THE MOST PLUS 55-PLUS MARKET IN ROCHESTER Bonsai Master Ann LAKES AND THE FINGER WANTS YOU COMMUNITY Marie

PLUS Issue 57 • May/June 2019 For Active Adults in the Rochester Area

Why Women Fall Short on Retirement Funds

Issue 58 • July / August 2019 For Active Adults in the Rochester Area

PLUS

How to pick a financial planner

Issue 60 • November/December 2019 For Active Adults in the Rochester Area

Issue 59 • September/October 2019 For Active Adults in the Rochester Area

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Jim Terwilliger: Lots of Changes in the New Tax Reform Law

Rochester-area Adventurers Take on Route 66

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Couple Getting Ready to Go RVing Full Time

Inside: Meet Sergeant Darlene Roger The oldest woman in the Rochester Polic Department shares her journe

Issue 49 January / February 2018

For Active Adults in the Rochester Area

Helping Refugees

Issue 50 • March / April 2018

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Issue 48 November / December 2017

For Active Adults in the Rochester Area

10 Signs You Need to Dump Your Financial Adviser

55 55

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83 ISSUES PLUS

For Active Adults in the Rochester Area

Is 55 the New 40?

The Consummate Volunteer

e wo WXXI CEO Norm Silverstein has shaped public broadcasting rking as in thespends a gre rse. at deal a clown Rochester region for two decades. He talks about career, challenges . P2

Savvy Senior: Social Security Advice for Soon-To-Be Retirees

Issue 45 May / June 2017

She’s celebrating her 10th anniversary directing the Susan B. Anthony Museum & House in Rochester as New York state recognizes the centennial of women’s suffrage

Meet Pat Peters

Where to Downsize in Rochester? We Spoke with Experts

For Active Adults in the Rochester Area

Mom’s ‘Medical’ Cures

Writing A Book?

20 YEARS WITH WXXI

Number of kids for whom Judy and Wayne Holly have provided foster care

Questions to Maggie Brooks

You Need to Meet Mary Dougherty

The ‘Voice of the Rochester Clown. A Real On Americans’ has Lillian Fa e been promoting ison wo Now sem rke hockey for three i-retired, d 41 years as of tim a nudecades sh

Meet a

John Addyman: ‘My Grandchildren Are Ruining My Sex Life’

PLUS

VapoRub, castor oil, Carter’s Little Liver pills were always on the menu of cure-all medicines

Don StevenS

Christmas on a Budget: Don’t Break the Bank

Find & Claim Your Family’s Unclaimed Money

PLUS

Deborah Hughes

For Active Adults in the Rochester Area

Food Review: Rheinblick German Restaurant in Canandaigua

Savvy Senior: ‘Can I Inherit My Parents’ Debt?’

Issue 37 January / February 2016

The Best New Restaurant in the Country? It’s Right Here in Geneva

Work in Retirement: How it Affects Your SS Benefits

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45 and counting...

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Farm

Four Experts Weigh In

Meet all three candidates who want to succeed Maggie Brooks

John Parkhurst, the leader at Rochester Broadway Theatre League, has been a powerful force behind the arts and entertainment in Rochester. He talks about his love for music, career and the lineup for the new season at the Auditorium

Why you need to share financial information with your family. Experts weigh in

See You in Several art Guild liv ists affiliated the Spring with the e Rogetting than 50 together in a co Thousands in Upstate chester years ag Folk un readymm to head to e warmer o meals, lauplaces. nched mo Art create art in the Fin We interview one of them re and grow ger Lakes. Th ey share Key d. Financial foo 302016. ResolutionsP.for

Talented executive chefs, some trained internationally, are cooking at local independent living facilities

Behind the ScenesWAYS

Skaneateles’ Doug’s Fish Fry Has Some of the Best Fish in Upstate

For Active Adults in the Rochester Area

Good Food

College Fund? that can mis takes Security Dancing • 11 Social a for tune P. 12 sale P. 53Square Anyone? cos t you cessful garage P. 55Baby Boomers r More ste suc a Roche — • Key to to do in r growsthe Party steJoining l things in Roche • Five coo er adults old of • Number t in NYS P.24 the fas tes

making a bundle on Etsy

at East Hil l Issue 36 November / December 2015

Jim Terwilliger: Congress Closes Social Security ‘Loopholes’ The Family Meeting

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For Active Adults in the Rochester Area

ALSO IN TH

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Issue 35 September / October 2015

Active Adults e thFor the Rochester Area and hit in ou ps ets on ur helm veral biking gr Put yo Where to Put e list se Your Money: road. W ter P. 28 es Your Retirement in Roch

Need Help from the IRS? Good Luck free

Adults in the Rocive‘Viagra Learn More About Social Security’s hester Are Beneﬁt’ for Kids a Highland Geriatrician: 10 Tipsroc to 55 Live am Longer, Healthier Life .co

PLUS

Issue 34 July / August 2015

THE WATER EXPLORINYGORK STATE P. 58 W OF NEeBay. Forget Ontario resident is

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Savvy Senior: How to Choose the Best Place to Retire

SON BIKING STEASPLUS ARTED JUST GO T IS ISSUE

– March -April 202 3 For Act

Kendall Lawn Chair Ladies: You‘ve Got to Meet Them!

Issue 61 • January-February 2020 For Active Adults in the Rochester Area

Issue 62 • March-April 2020 For Active Adults in the Rochester Area

Holiday Gifts for the Grandkids

The Green Party Activist 17 Tips to Spruce Up Your Backyard

Things You Need to Consider Before You Retire

President of Lifespan: More than two decades helping older adults and caregivers take on the challenges and opportunities of a longer life

‘

Members of Finger Lakes Photography Guild in Canandaigua take the time to find the perfect angle

Moving Away in Retirement? Things You Need to Consider

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Inside: Is love in the air or are you just being catfished?

PHOTOGRAPHY

5 Clever Ways to Supplement Your Retirement Income

free Common Scam Goes Like This: ‘Hi Grandma … ’

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Making a Difference

Highly driven attorney, supporter of the arts, women’s rights advocate: Sharon Stiller talks about what keeps her going

MUSIC

The New Horizons Clarinet Choir gathers people from all walks of life who form a bond around playing the clarinet

Meet the Oasis Tappers. Local Dancers Love to Entertain

Savvy Senior: How to Get Free Legal Assistance

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The SECURE Act: What You Need to Know

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n FRENCH CUISINE

P.16

n CORVETTES

Rochester Corvette Club: 62 years, 700 members and counting!

Issue 70 • July / August 2021 For Active Adults in the Rochester Area

P.22

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Santa is Coming What it takes to play the Jolly Old Elf P.46

THE 55 PLUS GUIDE TO AN ACTIVE SUMMER! A day trip with the grandkids, fly fishing, grown-up glamping, the top local amusement parks, and more!

PLUS

Issue 71 • September/October 2021 For Active Adults in the Rochester Area

Issue 72 – November / December 2021

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MONEY: DON’T LET FEAR GUIDE YOUR INVESTMENT STRATEGY

Issue 75 • May / June 2022 • roc55.com

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WHEN SOCIAL SECURITY RUNS OUT: WHAT IT WILL LOOK IN 2035

ESSAY: REFUSING TO LET THE ‘OLD LADY’ IN P. 22

- F I VE PL TY U

N TIME

Former D&C columnist Carol Ritter talks about turning 80

CAN YOU PASS A CIVICS TEST? P. 24

n CELEBRATION

JIM TERWILLIGER: BEWARE OF THE UPCOMING ‘TAX TORPEDO’ 90 AND LOOKING FOR FINANCIAL RESOLUTIONS A NEW MAN P. 18 TO MAKE IN 2022 P. 14

P.12

IN CHARGE OF YOUR DESTINY: 19 SELF-EMPLOYMENT IDEAS

A French chef’s journey from Marseilles to Rochester

FINANCIAL, LEGAL IMPLICATIONS OF REMARRYING LATER IN LIFE

Great DayTrips toEnjoythis Summer

SAVVY SENIOR: HOW MUCH MONEY WILL I NEED TO RETIRE?

From corporate consultant to community activist: Suzanne Mayer is known for two things — fighting to improve Rochester neighborhoods and getting things done

Over 50? Watch Out! You May Be the First to Be Fired

Cook

Rochester had the fastest growth in older adults of any city, increasing 36 percent between 2007 and 2017

ACTIVIST

HEAD OF THE SENECA PARK ZOO SAYS A VISIT TO THE ZOO SHOULD BE FUN, TRANSFORMATIONAL

Henrietta resident Bill Valavanis is a world-renowned expert and grower of bonsai trees. He often travels the globe to share his passion

INSIDE

The Graying of Monroe County

TO HAVE FUN

Increase Home Heat Efficiency & Save Big Bucks

Alex White, 55, has twice run for mayor. He says his political aspirations are not yet quenched

Meet the Couple Behind Lazy Acre Alpacas

Pamela Reed Sanchez

ACTIVE S

Issue 76 – July / August 2022 For Active Adults in the Rochester Area

For Active Adults in the Rochester Area

roc55.com Issue 73 – January / February 2022

For Active Adults in the Rochester Area

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Passion for Endurance

STRESS RELIEF on a leash

Leaf Peeping Closeto Home

Triathletes, including Mike McDermott, 58, of Rochester, talk about the challenge and passion involved in the sport

RocDog is a new organization in Rochester started by Susan and her husband Paul Anthony. It trains canines to work as therapy dogs. With the couple is their dog, Joshua.

THE KEEPER OF KEYS

INSIDE: What DoMost Peopleof a‘CertainAge’ Wish toBeCalled? Elderly? Senior Citizen?

Ethan Fogg, president of the Canandaigua Chamber of Commerce, has a unique passion: Collecting keys, locks and related material — he has amassed a collection of more than 26,000 items so far. P.30

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P.30

n DREAM COME TRUE

n TATTOOS

n LATE-NIGHT DEEJAY

Tim Schramm lives (and plays) in a renovated church in Palmyra

More boomers are going for their first tattoo

Making it through the night with Chuck McCoy on Legends Radio

P.18

P.52

P.24

LESLIE C. YOUNGBLOOD

the voice inside Rochester author Leslie C. Youngblood draws on her own past to breathe life into two highly acclaimed children books. She talks about her writing, new projects, her life and career. P. 26

ROCHESTER’S

Fearless Women For some members of the 261 Fearless Club, it’s about letting everything go in pursuit of friendships formed through running, walking. It’s paying off big time. P. 32

MAKING A COMEBACK found stores are thriving. What they’ve Vinyl is back, and three local record new aficionados alike. P. 34 is a devoted audience of old and

A PLACE FOR GOOD COFFEE P. 2 THE PICKLEBALL CRAZE HITS ROCHESTER P. 3 SISTERS CREATE STAINED-G LASS ART P. 24 NEW WEBSTER GROUP IS SAVING THE TREES P. 48

ADVERTISER INDEX THE FOLLOWING ADVERTISERS HAVE MADE THE 2023 ROCHESTER / FINGER LAKES HEALTHCARE GUIDE POSSIBLE. Listed Alphabetically AAIR — Allergy Asthma Immunology of Rochester & Infusion Center . . . . . . . . . . . 29 Acupuncture Center USA / Acu-Care Acupuncture Center. . . . . . . . . . . . . . . . . . . . 84 Ahrens Benefits Company. . . . . . . . . . . . . . . . . . 3 Alzheimer’s Association . . . . . . . . . . . . . . . . . . 77 BCCR — Breast Cancer Coalition of Rochester . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Beyond Done with Crying . . . . . . . . . . . . . . . . . 21 Bridges for Brains . . . . . . . . . . . . . . . . . . . . . . . 36 Care Patrol — Senior Living Advisors II LLC. . . 35 Carolyn Stifler / ReMax Plus . . . . . . . . . . . . . . . 36 Center for Community Health & Prev. . . . . . . . 13 Century Benefits Group — Employee Benefit Advisors. . . . . . . . . . . . . . . 13 Crest Manor Living & Rehabilitation Center. . . 71 DePaul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 61 East Side Nursing & Rehabilitation Center. . . . 71 Elemental Group/ Aaron Manor. . . . . . . . . . . . . 43 EPI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Excellus BlueCross BlueShield. . . . . . . . . . . . . . 7 Golisano Autism Center. . . . . . . . . . . . . . . . . . . 61 Grasta’s Beauty and Wig Studio. . . . . . . . . . . . . 5 HCR Home Health. . . . . . . . . . . . . . . . . . . . . . . 49 Hematology/Oncology Associates of CNY . . . . . 9 Jewish Senior Life . . . . . . . . . . . . . . . . . . . . . . . . 2 Kirkhaven Transition & Long-Ter Care . . . . . . . 71 Lawley Insurance. . . . . . . . . . . . . . . . . . . . . . . . 53 Mary Cariola. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 No Crack Chiropractic. . . . . . . . . . . . . . . . . . . . 15 Ortolani Services . . . . . . . . . . . . . . . . . . . . . . . . 31 Parkwood Heights . . . . . . . . . . . . . . . . . . . . . . . 77 Rochester Presbyterian Home . . . . . . . . . . . . . 25 Solstice Senior Living. . . . . . . . . . . . . . . . . . . . . 17 St. Ann’s Community. . . . . . . . . . . . . . . . . . . . . 83 St. John’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Thompson Health. . . . . . . . . . . . . . . . . . . . . . . . 57 White Haven Memorial Park. . . . . . . . . . . . . . . 23 Wise Home Energy. . . . . . . . . . . . . . . . . . . . . . . . 4

The 2023 Rochester / Finger Lakes Healthcare Guide is online! Go to www.GVhealthnews.com to view our interactive version!

Balance Immune System Build Stronger Immunity www.AcupunctureCenterUSA.com www.InflammationPain.com 7th Generation Medical Acupuncture Rui Wang, MD of China, L.Ac.

Featuring RUI Anti-Inflammatory Acupuncture, Medical Oncology Acupuncture, and Neuromedicine Acupuncture

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Arthritis and Pain Treatment Treat the Root of Diseases Underlying Pain Relieve Pain and Inflammation Improve Functions

*Do Not Stop Your Conventional Western Medicine Care during the Acupuncture Care, since Acupuncture Is Only Part of Your Comprehensive Care

Experienced in both Western Medicine & Traditional Chinese Medicine Experienced in both Academic & Private Practice Experienced in both Basic Science & Clinical Science Experienced in Cancer Research at Major Medical Centers in USA

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ONE OF THE BEST ACUPUNCTURE CENTERS IN THE WORLD Acupuncture is a general practice alternative medicine, it can help a wide range of health problems at different extents. Ask for professional, confidential, personalized evaluation / consultation appointment before starting any treatment

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