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ROCHESTER • FINGER LAKES

Published by In Good Heal th — Rochester’s Healthcare Newspaper

Comprehensive Healthcare Resources Guide Inside Children • Free Health Clinics • Hospitals • Mental Health • Seniors • Support Groups • Volunteering • Women & more


primary care from your living room. The Physician House Calls program provides a convenient, manageable way for you to get high-quality care in the comfort of your own home. For over 10 years, our medical team has provided one-on-one medical assessments, medication review, and care coordination. We’ll work with you to develop a comprehensive care plan that will give you and your family peace of mind. Available to individuals 65 years and older.

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We are growing and have exciting career Our Team.

opportunities in the health care industry. Nurse Aides Registered Nurses To join our talented, professional Housekeeping team, please Licensed Nurses visit one ofAssistants our care facilities Laundry career pages for Certified Nursing available positions. Finance Physical Therapists Maintenance Occupational Therapists We are growing and have exciting Medical Records career Speech LifeTherapists in balance. opportunities the health care industry. A company speaks to a continual process of individual Social Workersphilosophyinthat To join our talented, professional team, and collective development to improve our well-being, qualityplease of life Recreational Therapists visit one of our care facilities career pages for and personal relationships. Dietitians available positions.

Our Mission. To provide people in our community with healthcare, customer services, Life in balance. support & employment to achieve their individual best quality of life.

A company philosophy that speaks to a continual process of individual and collective development to improve our well-being, quality of life Our Vision. and personal relationships. To redefine skilled nursing care through successful team development, use of technology, progressive service and being a strong community partner.

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support & employment to achieve their individual best quality of life. Nurse Aides Registered Nurses Assisted Living Community RESIDENTIAL CARE CENTER Housekeeping Licensed Nurses 132 Ellen Street, Oswego, NY 13126 Our Vision. 220 Tower Street, Waterville, NY 13480 315-343-0880 | www.TheGardensByMorningstar.com Laundry Certified Nursing Assistants To redefine skilled nursing care through successful team development, use 315-841-4156 | www.WatervilleCares.com Therapists ofPhysical technology, progressive service andFinance being a strong community partner. Maintenance Occupational Therapists Medical Records Our Speech Team. Therapists Aaron Manor Nurse Aides Rehabilitation and Nursing Center Registered Nurses Social Workers Assisted Living Community 100 Camillus Fairport, NY 14450 Housekeeping Licensed Nurses Recreational Therapists 132St.Ellen Street,Way, Oswego, NY 13126 585-377-4000 | www.AaronManor.com 315-343-0880 | www.TheGardensByMorningstar.com Laundry Certified DietitiansNursing Assistants Finance Physical Therapists Maintenance Occupational Therapists 2020 Rochester/Finger Lakes Healthcare Medical Records Speech Therapists Aaron ManorGuide - 3 Rehabilitation and Nursing Center Social Workers


INSIDE

ROCHESTE

R • FINGER LAKES

The State of Healthcare in 2019...............................10 Cancer: What Foods May Reduce or Increase Your Risk...................................................12 Leaders in Healthcare.................................................16 Hospitals of Greater Rochester................................32 Hospital Quality..........................................................38 Resource Directory.......................................................... 42 Advertising Index............................................................. 66

RESOURCE LOCATOR Acupuncture....................... 42 Agencies — Adoption Services............................ 42 Agencies — Health / Human Services............. 42 AIDS/HIV Services............ 46 Associations / Foundations.................... 46 Autism Services................. 48 Bereavement Support Groups............. 48 Blind & Vision Impaired.... 49 Cancer Services................. 50 Children / Family Services............... 50 Chiropractic Care............. 51 Dental Care........................ 51 Dialysis................................. 52 Disabilities Services.......... 52 Disabilities ­— Recreation....................... 52 Disabilities — Accessibility Modification.................... 52 Education and Prevention....................... 52 Employment Assistance... 53

Free and Subsidized Health Clinics...........44, 45 Free Legal Aid/Advocacy.. 49 Hotlines............................... 53 Hair Loss / Wigs Studio... 54 Hearing Aid......................... 54 Housing / Homeowner Assistance........................ 54 Housing / Shelter............... 55 Literacy Resources........... 57 Nutritional Health/ Support............................ 57 Pediatric Urgent Care...... 59 Real Estate Services.......... 59 Senior Nutrition Services............................ 59 Senior Services.................. 59 Substance Abuse and Addiction................. 61 Support Groups................ 62 Transportation Services... 63 Vocational / Job Training... 63 Volunteering....................... 64 Pregnancy Support/ Prevention....................... 64 Women’s Services............. 65

The 2020 Rochester / Finger Lakes Healthcare Guide is online @ www.GVhealthnews.com 4 - 2020 Rochester/Finger Lakes Healthcare Guide

Pub lish ed

Children • Free

by In Goo d Hea lth — Roc hes ter

’s Hea lthc are

New spa per

Comprehensive Healthcare Res Health Clinics • ources Guide Hospitals • Men Inside tal Health • Sen iors • Support Gro ups • Volu

nteering • Wom

en & more

Rochester Healthcare Guide is published every year by In Good Health Rochester’s Healthcare Newspaper.

2020 Healthcare Guide

Editor & Publisher: Wagner Dotto Associate Editor: Lou Sorendo Resource Directory Editor: Alexandre Plate Contributing Writers: Anne Palumbo, George Chapman Advertising: Anne Westcott, Linda Covington Layout Design: Dylon Clew-Thomas Office Assistant: Nancy Nitz Cover Design: Jillian Meisenzahl

Single copies: $20 Free to Subscribers of In Good Health - Rochester’s Healthcare Newspaper and 55 Plus Magazine P.O. Box 525, Victor, NY 14564 Voice: 585-421-8109 Fax: 585-421-8129 Website: www.GVhealthnews.com Email: editor@GVhealthnews.com All contents copyrighted © 2019. All rights reserved. No part of this publication may be reproduced in any manner without the express written consent of the publisher. Content updated in December 2019.


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Gates – (585) 247-0080 – 2300 Buffalo Rd., Bldg 300 Rochester, NY 14624 JCC – (585) 461-2000 ext. 315 – 1200 Edgewood Ave. Rochester, NY 14618 Penfield – (585) 377-9626 – 401 Penbrooke Dr., Bldg. 2, Suite A Penfield, NY 14526 Perinton Community Center – (585) 377-9626 – 1350 Turk Hill Road, Room #213 Fairport, NY 14450 Webster Recreation Center – (585) 671-0850 – 1350 Chiyoda Drive, Room #216 Webster, NY 14580 *Greece – (585) 355-4310 – 3670 Mt. Read Blvd. Rochester, NY 14616* *Webster – (585) 671-0850 – 1670 Empire Blvd., Suite 100 Webster, NY 14580*

2020 Rochester/Finger Lakes Healthcare Guide - 5


Grasta’s is proud to announce the launch of her own personal wig collection. Come in and check out our great selection! By Private Appointment ONLY – NO WALK-INS We spcialize in professional, personal, and confidential service. We enjoy making clients feel beautiful from the inside out.

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Care for you, care for all. At Trillium Health, we see care differently. We believe that everyone deserves access to health care, without judgment. Our team provides the highest quality affirming, individualized primary and specialty care, all at a convenient location near you. Come see us!

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2020 Rochester/Finger Lakes Healthcare Guide - 7


If you have breast or gynecologic cancer...

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2020 Rochester/Finger Lakes Healthcare Guide - 9


‘Healthcare in a Minute’

bill the government or Medicare for services rendered. Fees are negotiated in advance. No health care system is perfect and Canadians will tell you that. However, the vast majority of Canadians say they are satisfied with their Medicare. Detractors are quick to point out the often-protracted waits for care. That may be so. On the other hand, Canadians don’t have to hold fundraisers at the local bar for someone who can’t afford cancer medication.

Healthcare in 2020

Where Are We Headed? By George W. Chapman

E

veryone running for office (or already in office) has a plan to fix the U.S. health care system. While it is almost impossible to get consensus on exactly how to fix our fragmented system, all agree it costs way too much and therefore needs to be fixed. I don’t think we’re ready for a mandated and controversial “Medicare for all” plan, at least not now.

Too much angst. Rather, the introduction of a Medicare public option just might ease us, even if unwittingly, into a single payer system or Medicare for all in a Last Man Standing/Survivor scenario. First, costs. Individual premiums are now around $7,000 annually. If you have employer-sponsored insurance, like 150 million of us do, over the last 10 years, premiums and out-of-pocket costs have risen much faster than inflation. An individual making $50,000 pays over 12% of it on health care: $2,400 goes toward the $7,000 premium, $3,000 goes toward Medicare-Medicaid taxes (typically

overlooked in the cost equation), then another $800 on average goes toward deductible and co-pay amounts due. That comes to $6,200 or just over 12% of the $50,000 gross pay. The employer pays $4,600, about two thirds, of the $7,000 premium and then pays an additional $800 in Medicare taxes. When all is said and done, we average close to $11,000 per capita in costs annually per all 330,000 million of us. That’s about $3.6 trillion or 18% of our gross domestic product. Canada has a single-payer system. They even call it Medicare. It is also a universal system as all citizens are covered. The average cost per capita is about $7,000, which comes to 12% of their GDP. Canada outperforms us in several categories like infant mortality, obesity rates and life expectancy, which makes sense because the U.S. has millions of people without insurance which limits their access to care. The Canadian single payer, universal coverage system is not socialized medicine. Most of the physicians are private providers and

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Medicare for all is a singlepayer fix being touted by some of the Democratic candidates (Bernie Sanders, Elizabeth Warren) running for office. While short on specifics, they are pointing to the fact that if the Canadians can provide care for $3,000 to $4,000 less per capita, then why can’t we? In theory it sounds good, but because of so many vested interests in the status quo and trepidation among consumers, it will be a tough, drawn out, uphill legislative battle. I bristle when critics call Medicare for all a form of socialism, but do not claim the same for current Medicare. How can that be? The allocation of our tax dollars to a health care system is no more socialistic than the allocation of our tax dollars to defense, research, education or infrastructure. Socialism, per se, exists when the government (not the people) controls all industries, means of production and allocation of resources, like the former Soviet Union. What do physicians think? Decades ago, just about every physician disparaged the very thought of a single-payer system. Back in the day, commercial carriers paid as much as 170% more than lowly Medicare for the exact same procedure. Consequently, it paid to employ extra office staff to deal with the dozens of commercial carriers, let alone Medicare and Medicaid, and their different fees, billing requirements, benefits, quality controls, etc. Fast-forward to today when most commercial carriers are paying about the same as Medicare, but still have their various administrative requirements, benefit structures and quality controls.


Changing health care landscape In some markets, commercial carriers are paying less than Medicare. Today, most physicians will tell you they have the worst of both worlds. They are being paid virtually the same by all carriers for the same procedure, but still have to deal with the disparate and confusing administrative requirements. A single payer would eliminate most of the bureaucratic nonsense and expense imposed by different carriers. Administrative and billing hassles are a major reason why half of all practicing physicians eschew private practice and work, preferably or not, as an employee of a large health care system. The basic principle of insurance is “the more, the merrier.” More members allow you to absorb large claims and spread the risk that, in theory, keeps premium increases to a minimum. There are 150 million Americans covered by their employers, but they are scattered over dozens of

commercial carriers which results in dozens of relatively smaller risk pools. Commercial risk is further increased as members are scattered into even smaller pools by employer. Employers with as few as 200 employees pay premiums based on their experience. A year of bad experience and high claims can result in high double-digit premium increases for the next year. Smaller risk pools can’t handle large claims so they typically have to buy reinsurance or stop-loss coverage to limit their losses. The potential and preferable “more the merrier” risk pool of 150 million is reduced to as few as 200 people. Smaller employers are put into a community risk pool. Medicare itself exists primarily because commercial carriers would avoid the elderly (over 65) and would refuse coverage based upon age or preexisting conditions. The government had to jump in. Medicare now enrolls over 65 million and that spreads out the risk. The Medicare risk pool gets bigger and bigger as baby boomers age. Commercial carriers have much higher overhead than Medicare. Before the Affordable Care Act, some commercial carriers had very low medical loss ratios, some as low as 65%. MLR is the percentage of premiums they paid out in claims. That means they would retain 35% for reserves, expenses and profits. Since the ACA, commercial carriers can only retain a maximum of 20% for overhead including reserves, expenses and profits. If they don’t pay out 80% of premiums in claims, they must rebate the remaining balance to their members. Medicare’s MLR is about 95% because o v e rh e a d i s s o l o w. Before the ACA, c o m m e rc i a l c a r r i e r s could literally cherry pick their members by either denying coverage

altogether or carving out pre-existing conditions. This contributed to MLRs as low as 65%. Commercial carriers may start to get out of the health care insurance business over the next few years, especially if and when a low overhead (5%) and therefore lower premium public option is introduced to both individuals and employers. Commercial carriers will have a tough time competing with a public option. Large employers, which are virtually self-insured, will be happy to be part of a larger and less expensive risk pool. As commercial plans lose business and members to the larger and expanding Medicare public option plan, their small risk pools will get even smaller. Their premiums will increase to the point where no one can afford them. In addition to the competitive threat posed by a public option, commercial carriers are looking at the continued 20% limit on retained earnings and ban on refusing preexisting conditions; a rapidly aging population; exorbitant specialty drug costs, and the high cost of artificial intelligence technology and genetics. It’s easy to see why commercial carriers would leave the health care insurance market. As Medicare grows, so does its purchasing power when it comes to drugs and medical devices. The billions in savings would help mitigate the expected increases in other costs as mentioned above. Commercial insurers may be seeing the writing on the wall and thereby rethinking their business models and sources of revenue. For example, Aetna has merged with CVS and Cigna has merged with Express Scripts to provide health care. A Medicare public option could very possibly get us to a single-payer system, or Medicare for all, by simple market attrition — whether we like it or not.

George W. Chapman is a healthcare business consultant who works exclusively with physicians, hospitals and healthcare organizations. He operates GW Chapman Consulting based in Syracuse. Email him at gwc@gwchapmanconsulting.com.

2020 Rochester/Finger Lakes Healthcare Guide - 11


CANCER: What Foods May

Reduce or Increase Your Risk By Anne Palumbo

‘The link between cancer and diet has been the focus of considerable research. Many studies have pointed toward certain foods and nutrients that may help prevent—and conversely, contribute to—certain kinds of cancer.’ Here are some of those foods

L

ike many older adults, and perhaps younger ones too, I’m concerned about cancer. Cancer runs in my family; I danced behind DEETspewing mosquito trucks as a kid; and I broiled my skin to a crisp with Johnson & Johnson baby oil during my teen years. Compounding my concern? For more than a decade, cancer has claimed the second spot as the leading cause of death in America (heart disease is No. 1). Understandably, I wonder if there are things I can do to lower my risk. According to the American Cancer Society, the answer is a resounding “yes.” Sure, genes and bad luck play significant roles in cancer cases, but so do lifestyle choices say the experts. And while smoking is still the leading preventable cause of cancer, other lifestyle factors — obesity, alcohol intake, poor diet and physical inactivity — have all been found to cause an increasing number of cancer cases and deaths. How much more? Overall, the American Cancer Society found that 42% of cancer cases and 45% of deaths are caused by things people can change. In recent years, the link between cancer and diet has been the focus of considerable research. Many studies have pointed toward certain foods and nutrients that may help prevent — and conversely,

contribute to — certain kinds of cancer. Keep in mind that most research only “suggests” associations between diet and cancer, acknowledging that there are no miracle foods. Physician Edward Giovannucci of Harvard’s T.H. Chan School of Public Health emphasizes, “It is not 100% certain that consuming more or less of certain foods or nutrients will guarantee cancer protection, but science has found that certain dietary habits tend to have a greater influence.” Let’s take a look at what leading institutions — the World Cancer Research Fund, American Institute for Cancer, American Cancer Society, Harvard and Tufts, to name a few— recommend.

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Foods to Eat Fruits and vegetables

Eat your fruits and vegetables! It’s been the battle cry of parents for decades, and rightly so. Now, it’s the No. 1 battle cry of the American Cancer Society (ACS) and others, as scientific evidence strongly suggests that eating fruits and vegetables is associated with lower risk of several types of cancer: mouth, throat, voice box, esophagus, stomach, colon, and rectum. Do certain fruits and vegetables ward off cancer better than others? Say, garlic or cruciferous vegetables? More research is needed to pinpoint those with particular promise. Until then, experts say to consume at least 2½ cups of a variety of colorful fruits and vegetables each day, noting that different colors have different types of nutrients, phytonutrients and antioxidants. In addition, recent studies suggest that eating more fruits and


‘Keep in mind that most research only “suggests” associations between diet and cancer, acknowledging that there are no miracle foods.‘ vegetables may also lower the risk of developing obesity — the second leading preventable cause of cancer — and thus is likely to have an indirect effect on cancer risk.

Whole Grains

Whole grains — such as wheat, oats, quinoa, brown rice and popcorn — teem with a nutrient that has been linked with a lower risk of some types of cancer: fiber. Since fiber helps move things along and maintain bowel health, it should be no surprise that the kind of cancer impacted most by this important nutrient is colorectal cancer. Fiberrich whole grains also help us with weight control, which may further strengthen the link with lower risk of cancer. Refined-grain foods, which can run high in sugar, are linked to weight gain, and excessive weight, experts say, produces hormones and inflammatory proteins that can promote tumor cell growth. Would fiber supplements be just as beneficial? Since it is not 100% clear whether it is the fiber or another component of high-fiber foods that is responsible for the link, the ACS recommends eating high-fiber foods to help reduce cancer risk, versus taking supplements. The American Dietetic Association suggests that you eat at least three servings of

whole-grain foods daily.

Plant-based protein

Consuming plant-based protein — lentils, beans, tofu, peanut butter, nuts — for some or all of our protein needs has been shown to reduce the risk of certain cancers, especially colorectal cancer. Like fruits and vegetables, plantbased protein sources are rich in the substances that may keep cancer at bay: fiber, antioxidants, phytochemicals, vitamins and minerals. Soy-based sources, in particular, contain isoflavones, a type of plant estrogen that may help protect against hormone-dependent cancers. According to experts, there is growing evidence that, for some individuals, eating soy foods such as tofu may lower the risk of cancers of the breast, prostate, and endometrium (uterus lining). Weight control and loss is another benefit of eating plant-based protein, which, as mentioned above, translates into a lower risk of developing some of the most common cancers.

Green and black tea

Although both green and black teas have shown promise in reducing cancer risk in animals, findings from studies on humans are mixed. Nonetheless, studies continue because green and black teas pack a unique antioxidant punch — from flavonoids that may inhibit the

growth of cancer cells to polyphenols that detoxify cell-damaging free radicals. Specific to green tea are compounds that may make it harder for a cancer tumor to make its own blood supply. A few studies have found some evidence that green and black tea may reduce ovarian cancer risk, while others have failed to show benefits. According to Stacy Kennedy, senior clinical nutritionist at Dana-Farber Cancer Institute, “What we typically say is that tea, like other plant foods, contains immune-supportive and cancerfighting properties.”

Foods to limit or avoid Processed meat and red meat

The cancer risk associated with processed meats — any meat that has been salted, cured, fermented, smoked or chemically modified to improve preservation and enhance flavor — is mighty high. Research has proven that eating just 50 grams of processed meat each day can elevate cancer risk by 18%. About four strips of bacon or one hot dog contains 50 grams of processed meat. Processed meats, such as ham, salami, sausage, deli meats and pepperoni, often have added nitrates, which are associated with increased colorectal and stomach cancer. Eating a lot of red meat can also raise a person’s risk of colon cancer. Multiple studies suggest it may be related to the carcinogenic chemicals produced when meat is cooked or grilled at high temperatures. What to do? To reduce colorectal cancer risk, experts recommend limiting your red meat consumption to three portions or fewer a week and to avoid processed meats whenever possible.

Alcohol

Dispiriting news for those who enjoy a daily cocktail: Alcohol is an established risk factor for mouth, pharynx, larynx, esophageal, breast,

2020 Rochester/Finger Lakes Healthcare Guide - 13


Fitness Trends for 2020 and Beyond

activity trackers to heart 1both.rateFrom monitors to devices that do and much more, the new-

est wearable tech offers sophisticated tools to record steps per day, distance run and calories burned. Wearable tech can also support weight management efforts. Setting a daily step goal and using a basic activity tracker to monitor your progress is an easy way to get started moving more and sitting less. . High-intensity interval training (HIIT) uses repeated cycles of short exercise alternated with rest. Sessions typically last less than 30 minutes yet lead to fitness improvements. HIIT can be good for aging women who struggle with weight gain and are at greater risk of age-associated muscle loss. Beginning exercisers should start slow.  . Group training offers a great solution if you want to try new types of exercise. These classes provide motivation, encouragement, a sense of community and a chance to learn proper techniques from instructors. These classes are good for beginners and experienced exercisers.  . Strength training can make everyday activities easier; help maintain bone health and promote weight loss.  . Personal training. One-on-one training with a certified personal trainer or exercise physiologist can help you learn proper techniques, try new exercises and keep you accountable. A well-rounded fitness assessment from your exercise physiologist and subsequent tracking over time can help you adjust your training and diet to reach your goals and optimize performance. . Body weight training. Popular for building strength and endurance with minimal equipment, body weight training focuses on dynamic movements to build strength and endurance. This type of training can be done almost anywhere, which is great for your budget and home workouts. 

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colorectal, stomach, pancreatic and liver cancers. Exactly how alcohol increases risk is not clearly understood, but ongoing research suggests it may be related to DNA damage incurred by the cells after exposure to alcohol. Leading institutions recommend moderate intake to curb cancer risk: two drinks per day for men; one drink per day for women. (A drink is defined as 12 oz. of beer, 5 oz. of wine or 1½ oz of hard liquor.) Women at high risk for breast cancer may want to consider not drinking any alcohol, as even a few drinks per week has been linked to a higher risk of this disease. What about wine and its purported health benefits? While, for some people, the cardiovascular benefits of moderate drinking may outweigh the cancer risks, only a health care provider can make that informed decision.

Sugar

Not-so-sweet fact: America’s sugar consumption is the highest in the world, with a staggering portion of it coming from sugary drinks. If only sugary foods were good for us, but they’re not. Their profile — high in calories, devoid of nutrients that may reduce cancer risk — promotes obesity, a chronic disease associated with all kinds of cancers. In addition, most high-sugar foods have a high glycemic index, a measure of how fast

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American College of Sports Medicine

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carbohydrates turn into sugar in the blood. Several studies have found that consuming foods with a high GI (70 or higher on the 100-point GI scale) may be associated with a greater risk for certain cancers: prostate, lung, breast and colon, to name a few. Limiting foods such as cakes, candy, cookies and sugar-sweetened cereals and drinks is highly recommended by the ACS. Quick comparison: an apple’s GI is 38; a doughnut’s is 76.

Salt

Stomach cancer is the third biggest cancer killer in the world. While many factors can increase your risk of stomach cancer, there is strong evidence that diets that contain large amounts of food preserved by salting and pickling carry an increased risk of stomach, nasopharyngeal and throat cancer. Some research has shown that salt damages the stomach lining and causes lesions, which, if left to develop, can become stomach cancer. Although such foods generally are not a major part of the typical American diet, lowering intake of salt-cured or pickled foods may help lower the risk of certain cancers. What about the levels of salt used in cooking or flavoring foods or added to foods during processing in the US? There is little evidence to suggest these levels affect cancer risk. Anne Palumbo is the author of SmartBite, a nutrition-related column published every month in In Good Health — CNY’s Healthcare Newspaper (CNYhealth. com).


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Bri-Pen Senior Rides is a volunteer driving service for seniors 65+ who live in Brighton and Penfield. Our volunteer drivers provide rides to our senior centers, medical appointments, religious services, and to hospital/nursing homes for spousal visits. Drivers enjoy friendly relationships with our clients and receive the rewards of knowing they are helping a senior in need of transportation. We provide training and free supplemental liability insurance.

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Rochester Ophthalmological Group P.C. is now conducting a clinical study for an investigational glaucoma and ocular hypertension treatment. During the study, there will be no cost for your visits, testing or treatment, and you will be compensated for your time and travel.

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2020 Rochester/Finger Lakes Healthcare Guide - 15


Leaders in

Healthcare Michael Apostolakos Chief medical officer, Strong Memorial Hospital and Highland Hospital. With the organization since: July 1987 (internship in internal medicine). In current position since: 2017. Education: Bachelor’s degree i n p h a r m a c y, University at Buffalo, 1983; medical degree, University at Buffalo, SUNY School of Medicine & Biomedical Sciences, Medicine 1987. Career Highlights: Among several awards and accolades are: 2015: University of Rochester Medical Center Board Service Excellence Team Award, Adult Rapid Response Team; 2012: selected a top “I CARE” provider, University of Rochester Medical Center; 2017 – 2018: selected as one of the “Best Doctors in America;” 2011 – 2012: Arthur W. Bauman Teaching Award, department of medicine, University of Rochester; 2010: selected for inclusion in Who’s Who in America; 2010: Rochester Business Journal Health Care Achievement Award for Innovation; 2009 – 2010: selected as one of the “Best Doctors in America;” 2009: Selected for inclusion in: Who’s Who in America; 2009: Team Excellence Award, University of Rochester Medical Center board; 2008: selected as one of “America’s Top Physicians;” 2007 – 2008: selected for special commendation for third year Medical School Teaching during the academic year, University of Rochester Medical Center. Current affiliations: Professor of medicine at University of Rochester Medical Center;

chief medical officer at University of Rochester Medical Center; American Board of Internal Medicine certified in pulmonary disease and critical care medicine; member of the Society of Critical Care Medicine; course director for the Fundamentals of Critical Care Support Course; member of the Alpha Omega Alpha Honor Medical Society. „„ How do you describe your managerial philosophy or approach? “I would describe my leadership style as servant leadership. I attempt to share power and strive to help others develop and perform as highly as possible.” „„ What type of skill set do you possess which makes you an effective leader? “I am trustworthy and a good communicator and motivator.” „„ How can the healthcare industry in the region be improved? “A continued focus on value-based care for our patients.” „„ What do you do for fun? “I enjoy spending time with my family, watching sports and exercising.” 

David E. Baum Chief medical officer and senior VP of medical services, F.F. Thompson Hospital. With the organization since: 1987. In current position since: July 2014. Education: Albany Medical College, MD; University of Rochester Medical Center, internship and residency; Cornell Law School, JD. Career Highlights: “Becoming involved in the medical staff executive leadership at Thompson and working with the former and current administrators to engage

16 - 2020 Rochester/Finger Lakes Healthcare Guide

medical staff in a meaningful quality improvement process.” Current Affiliations: Attending emergency department physician, FF Thompson Hospital. „„ How do you describe your managerial philosophy or approach? “I try to identify a few issues at a time where change might have a meaningful impact. Reach out to all the people who have an interest in seeing positive change occur. Try to keep the number of people involved to a minimum so the process of change can happen efficiently. Make sure to reach a consensus from all stakeholders who have been part of the process before any change is implemented. All disagreements are resolved through communication and compromise before moving forward. Once agreed upon, execution of the change is considered vital and processes for the implementation are put in place with audits to make sure the change is occurring in a smooth manner.” „„ What type of skill set do you possess which makes you an effective leader? “I am inclusive and believe in being open to other viewpoints. Recognize that a proposal that I may put forth is the starting point of a discussion, not the final product. Being an effective listener is probably the most important attribute of an effective leader. Being proactive and reaching out to others helps one to understand the day-to-day concerns of the organization.” „„ How can the healthcare industry in the region be improved? “Healthcare will improve over time as a result of affiliations that are occurring between small, community hospitals and the larger, tertiary care centers. The community hospitals will greatly benefit from resource allocation with greater availability of specialists. The development of accountable care networks will permit a streamlining of care for patients and allow for greater communication and coordination of care


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Read Todd’s story and learn more: crouse.org/toddhobin. 2020 Rochester/Finger Lakes Healthcare Guide - 17


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Scott Berlucchi President and chief executive officer, Auburn Community Hospital. With organization since: 2007. In current position since: 2007. Education: Bachelor ’s degree in finance and economics, Stonehill College, North Easton, Massachusetts.; master’s degree in health service administration, George Washington University, Washington, D.C. Career Highlights: Served as president and CEO of two regional health systems in Pennsylvania prior to working at Auburn Community Hospital; engineered and led a comprehensive operational and financial turnaround at Auburn Community Hospital and the Elk

Regional Health System; served as the director of planning and licensure for the Hospital and Health Systems Association of Pennsylvania; more than 20 years of experience in healthcare systems management. Current affiliations: Fellow, American College of Healthcare Executives; licensed nursing home administrator in New York, Pennsylvania, Massachusetts; regional planning board member, American Hospital Association. „„ How do you describe your managerial philosophy or approach? “Management is an exercise in team building. Senior leaders best lead when they coach all leaders in the organization to ‘excellence.’” „„ What type of skill set do you possess which makes you an effective leader? “Interpersonal and communication skills that promote team building; successful experience and leadership in the management of rural health systems.” „„ How can the healthcare industry in the region be improved? “By engaging all players in ‘win-win’ partnerships.” „„ What do you do for fun? “Golfing, fishing and spending time with the family.”

18 - 2020 Rochester/Finger Lakes Healthcare Guide

Mary Walsh Boatfield Board chairwoman and co-founder, Golisano Autism Center, Inc. (GAC); president and CEO, Ability Partners, Inc. In current position since:Happiness House, 2001; CP Rochester, 2013; Rochester Rehabilitation, 2015; Golisano Autism Center, 2018. Education: Master of Science degree in education and speech pathology, Nazareth College; Bachelor of Science in speech language pathology and audiology, SUNY Geneseo. Career Highlights: Managed the implementation of the synergy process leading to the development of Ability Partners, Inc., a passive parent corporation affiliating CP Rochester, Happiness House and Rochester Rehabilitation, before co-founding the Golisano Autism Center with AutismUp and Al Sigl Community of Agencies. Assisted the center in securing the lead gifts totaling $3 million from Tom Golisano and the


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Golisano Foundation. Currently serves on the NY State Autism Spectrum Disorder advisory board. Current affiliations: President and CEO of CP Rochester, Happiness House and Rochester Rehabilitation „„ How do you describe your managerial philosophy or approach? “Open and effective communication is necessary at all levels of the organization creating a cohesive team with opportunities for feedback.” „„ What type of skill set do you possess which makes you an effective leader? “I am continuously evolving and learning from our board members, staff and our individuals and families. Understanding the current needs of individuals inspires us to find creative, cost-effective ways to provide individualized services.” „„ How can the healthcare industry in the region be improved? “By increasing service accessibility for individuals and their families, the region can provide a comprehensive array of services for a wider range of people. The Golisano Autism Center is the first step toward achieving this goal for autism services.” „„ What do you do for fun? “I enjoy spending time with my two daughters and my grandson.”

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Kevin Casey President, Rochester General Hospital, part of Rochester Regional Health. With the organization since: 1996. In current position since: 2018. Education: Undergraduate degree in medical microbiology from Stanford University; medical degree (MD) from Case Western University’s School of Medicine; post-doctoral training (residency) at the University of Washington; fellowship in gastroenterology at Duke University Medical Center.    Career Highlights: “During my career in medicine I have taught medical students, residents and fellows, done clinical and basic science research, cared for patients throughout my career — this opportunity to work for my colleagues and lead Rochester General Hospital is another distinct highlight.” Current affiliations: American Association for Physician Leadership; American

Gastroenterology Association; Crohn’s Colitis Foundation of America; American Liver Foundation. „„ How do you describe your managerial philosophy or approach? “Leading by taking care of our team — making sure our team members know they are our most important asset will result in us delivering the best care to every patient.” „„ What type of skill set do you possess which makes you an effective leader? “I am a thoughtful listener, appreciate the value of humor and believe honesty is critical to being effective.” „„ How can the healthcare industry in the region be improved? “We must continue to meet the unmet healthcare needs for our community and region — ensure that access and needs are met. We must continue to bring talented, compassionate providers to this community who can advance the care for our community and health of our community as a whole.” „„ What do you do for fun? “Bicycling, photography, skiing, reading.”

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Associate vice president and chief nursing executive, Strong Memorial Hospital. With the organization since: June 2018. In current position since: 2018. Education: Bachelor ’s degree in nursing f r o m To w s o n University; master ’s and Ph.D. in nursing from Johns Hopkins. Career Highlights: Davis joined the Johns Hopkins Health System in 1989 as a nurse on the neuro critical care unit and served in a variety of roles in subsequent years, including nurse manager and director of medical and radiology nursing. She was also a faculty associate at the Johns Hopkins School of Nursing for 20 years. In 2014, she was named chief nursing officer at Howard County General Hospital, a Johns Hopkins Health System affiliate, where she led a staff of more than 1,200 nurses and techs to significant improvement in patient care. Throughout her tenure at Johns Hopkins, Davis focused on improving the patient experience. She was instrumental in designing and implementing throughput initiatives to help alleviate crowding in the emergency department and workflow throughout the hospital, and she has led the effort to reduce readmissions, a benefit for both patients and the hospital’s finances. She has been actively involved in the organization’s journey toward systemization. Current affiliations: Assistant dean for clinical practice, University of Rochester School of Nursing; board-certified as an advanced nurse executive. „„ How do you describe your managerial philosophy or approach? “The key is to hire talented people and then invest in their development. I believe that the answers lie with the people that do the work, so I am very focused on getting input and feedback from stakeholders before making decisions or strategic plans.” „„ What type of skill set do you possess which makes you an effective leader? “Effective communication skills are the key to great leadership. I like to resolve conflict proactively, and help coach others on the importance of giving feedback. I enjoy teambuilding and helping groups and individuals reach their goals. My expe-

20 - 2020 Rochester/Finger Lakes Healthcare Guide

rience with research and evidence-based practice serves me well as we create new care models for the future and manage challenging health care issues. I hope that my vision and passion for nursing and patient care is inspiring to others.” „„ How can the healthcare industry in the region be improved? “We need to work together as systems of care and deliver the highest quality care at the lowest cost. This means creating new ways to optimize the roles of all disciplines on the healthcare team, and provide them with state-of-the-art technology and outcomes data they need to provide excellent care.” „„ What do you do for fun? “Since I moved to Rochester, I have been getting to know the city, exploring the restaurant scene, all the outdoor activities including hiking, biking, and soon skiing. I love the arts and there is great theater and art here! I have also tried to get to all of the festivals that Rochester has to offer!”

William Stanley Ferris President and chief executive officer, Modern Chiropractic & Pain Relief and New York Weight Loss. With the organization since: 2005. In current position since: 2005. Education: Bachelor ’s degree in biology; Bowling Green State University; Doctorate degree from New York Chiropractic College. Career Highlights: Recipient of Top 10 Chiropractor in New York State for Patient Satisfaction 2016, 2017 and 2018. Awarded by the American Institute of Chiropractors. This is a statewide award for the ultimate criterion, which is patient satisfaction. Recipient of a 2018 Top Doctor Award, which specializes in recognizing and commemorating the achievements of today’s most influential and respected doctors in medicine and chiropractic. This award celebrates the accomplishments, commitment to quality and high standard of patient care. It reassures prospective patients that their doctor is one of the most experienced, skilled and trusted in the field. Recipient of Distinguished Doctor Top 3 Percent Expert Network. This notice is a designation conferred upon doctors and other professionals who have contributed


meaningfully to their field and can demonstrate a distinct perspective on the future of their profession. Current Affiliations: International Chiropractors Association, Victor Chamber of Commerce, Better Business Bureau. „„ How do you describe your managerial philosophy or approach? “I approach each day as a servant leader with a focus on patient centric outcomes through team preparation, development and advanced technologies. My core principles include integrity and positive outcomes. Integrity means we only recommend to patients what we ourselves would do or recommend to a family member. Efficacy means we understand our patients want a positive outcome to their pain syndromes or weight loss needs to be delivered through quality compassionate care. Our primary goal is to deliver the successful outcomes our patients desire through the quickest, most sustainable path. In a nutshell, my team and I strive to empower the patient to be self sufficient at the conclusion of finishing their treatment in our office.”  „„ What type of skill set do you possess which makes you an effective leader? “I am an effective leader by putting assembling, innovative and cutting edge technologies into one location. This gives our patients the unique advantage of availing themselves to a wide spectrum of evidence-based breakthrough technologies. By leading in our region with top of the line and best-in-class modalities, we are able to deliver on our core values while allowing the patients to reap the benefits. I strive to be a straight shooter and deliver the technical jargon through communication that is presented in plain language and easy to understand. This allows patients to make educated and informed decisions.” „„ How can the healthcare region be improved? “We need to stop making patient care a ‘turf war’ between various ideologies emanating from the spectrum of different specialties. We need to recognize the legitimacy of each other’s areas of expertise and cooperate in a non-biased referral manner so the patients receive the ultimate benefit.” „„ What do you do for fun? “I’m an avid Cleveland Browns sports fan. I enjoy anything nature and have a boxer who is arguably the most handsome boxer in the world and is treated like a family member. Spending time with family and friends and creating meaningful memories is always important.

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Daniel E Geen President and founder, GVPT Physical Therapy. With the organization since: 1987. In current position since: 1987. Education: Bachelor of Science degree from Ithaca College. Career Highlights: Partnering with area healthcare clubs and town recreation centers to offer quality, comprehensive and affordable physical therapy services. Current affiliations: Five area YMCAs, the JCC, Webster and Perinton recreation town centers. How do you describe your managerial philosophy or approach? “Hire good people who are focused on the patient, point them in the right directions and let them flourish with ongoing support from management.”

Steven I. Goldstein Vice president, University of Rochester Medical Center; president and chief executive officer, Strong Memorial Hospital and Highland Hospital; president, long-term care, University of Rochester Medical Center. With the organization since: September 1996. In current position since: 1997. Education: Bachelor’s degree, Utica College of Syracuse University; master’s degree, St. Louis University Graduate School of Hospital and Health Care Administration. Career Highlights: Named one of the smartest people in health care by Becker’s Hospital Review; diplomate of the American College of Healthcare Executives; American Hospital Association (AHA) board of directors; also AHA Regional Policy Board 2 chairman, board liaison to the section for long-term care and rehabilitation, AHA committee on research and AHA committee on health reform; Healthcare Association of New York State (HANYS), board chairman; previously served as

president of Rochester General Hospital; acting president of The Children’s Medical Center, Dayton, Ohio; assistant administrator of the University of Nebraska Hospitals and Clinics; and administrator of the Nebraska Psychiatric Institute, Omaha, Nebraska. Current affiliations: Accreditation Council of Graduate Medical Education (ACGME) board executive committee; American Hospital Association, committee on clinical leadership; boards of directors for University of Rochester Medical Center, Highland Hospital of Rochester, UR Medicine Home Care, Pandion Optimization Alliance: Healthcare Education and Advocacy (formerly Rochester Regional Healthcare Association); professor of public health sciences, University of Rochester School of Medicine and Dentistry; professor of clinical nursing, University of Rochester School of Nursing. „„ How do you describe your managerial philosophy or approach? “Hire the most talented administrators, providers and staff members available, then empower them to do their jobs while remaining available to serve as a problem-solver.” „„ What type of skill set do you possess which makes you an effective leader? “Knowledge of healthcare financing and regulation, strategic decision-making ability, maintaining strong relationships with colleagues internally and at other institutions.” „„ How can the healthcare industry in the region be improved? “Expand care networks so that health systems can manage the transition to value-based payment models, increasing patient access to primary care and preventive services while providing high-quality clinical care as close to home as possible for Upstate New Yorkers.” „„ What do you do for fun? “Spend time with friends and family, including my wife, Bonnie; children Brian, David and Rebecca; their spouses and our seven grandchildren.”

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Sharon M. Grasta (Russo) Owner, Grasta’s Beauty & Wig Studio. With the organization since: 1962. Education: Continental Beauty School, Chadwick of England Styling School, Alternative Hair Training Center. Career Highlights: For many years worked in beauty shops at Rochester General Hospital, Monroe Community Hospital (dealing with chronically ill patients), Highland Hospital and the former Genesee Hospital. Has also owned the Village of Park Ridge Beauty Shop for the Elders and the Grandville Senior Home Beauty Shop in the Rochester area. „„ How do you describe your managerial philosophy or approach? “I will strive to give you the best service and products at the best price. I will never ‘sell’ you something you don’t need. I will give you as many choices as possible and explain the pros and cons of each, so you get the most value for your money. I will do my best to treat you the way I would want to be treated, with honesty and respect and a sense of humor when needed. I won’t stop until we are both satisfied that my service to you was right and to your satisfaction.” „„ What type of skill set do you possess which makes you an effective leader? “The ability to be compassionate and kind all the while understanding the sensitive nature of each person. I treat every customer like my only customer. I want you to receive the undivided attention you deserve while selecting wigs and headpieces. My wig shop is open by individual appointment only, to ensure a personalized experience every time, and I welcome stylists and patients to call with questions about hair loss  or to inquire about my many products, supplies, and wigs for cancer patients.” „„ What do you do for fun? “Deep sea fishing, bowling, crochet, playing free casino games on my computer.”

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Kathleen Grisanti President and medical director, Pediatric Urgent Care of Rochester and Pediatric and Adolescent Urgent Care of WNY. In current position since: 2018 and 2010 respectively Education: Medical degree from the University at Buffalo Jacobs School of Medicine and Biomedical Sciences, 1987; residency in pediatrics, Case Western Reserve University, 1990; fellowship in p e d i a t r i c emergency m e d i c i n e , Wa s h i n g t o n University, 1992. Career Highlights: Chief, division o f e m e rg e n c y medicine, Women and Children’s Hospital of Buffalo; attending physician, emergency department, Women & Children’s Hospital of Buffalo; pediatric medical director, Mercy Flight, Inc.; attending physician, Child Advocacy Center, Buffalo; Women Who Mean Business Award, 2005; Women of Influence Business Award, 2014; Power

125 Women Award, 2018, 2019; Excellence in Healthcare Award, 2019. Current affiliations: Professor, clinical pediatrics, University of Rochester; professor emeritus, clinical pediatrics, University at Buffalo Jacobs School of Medicine and Biomedical Sciences; certified by the American Board of Pediatrics in pediatrics and pediatric emergency medicine. „„ How do you describe your managerial philosophy or approach? “I believe in a team approach. I like to engage people and believe that an organization functions at its best when all involved use their unique strengths and talents for the common goal.” „„ What type of skill set do you possess which makes you an effective leader? “I am open to change and willing to try a different approach to make things better.” „„ How can the healthcare industry in the region be improved? “We need to be innovative, think outside the box and strive to provide the best possible care for our patients.” „„ What do you do for fun? “I love spending time with my five children. I believe that life is all about relationships. I treasure time with close friends and enjoy cultivating new relationships. I enjoy trying out new restaurants, exploring new activities

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Ryan Healey Vice president, GVPT Physical Therapy. With the organization since: May 2005. In current position since: 2019. Education: Master’s degree in physical therapy (MSPT) from Misericordia University; Doctor of Physical Therapy degree from SUNY Upstate Medical University. Career Highlights: Helped develop community physical therapy services and relationships. Ranked Top 3 best physical therapist in Rochester in 2019. Current affiliations: Five YMCAs, JCC, Webster and Perinton town recreation centers. How do you describe your managerial

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philosophy or approach? “Employ motivated, passionate therapists and administrative staff, who share likeminded goals of delivering the best comprehensive rehab services.” How can the healthcare industry in the region be improved? “Emphasize preventative medicine with nutritional counseling, exercise classes and rehab services covered more fully by our health insurance system.”

Daniel P. Ireland President, United Memorial Medical Center, part of Rochester Regional Health. With organization since: August 1990. In current position since:November 2013. E d u c a t i o n :  A s s o c i a t e of Applied Science degree, nursing, Genesee Community College, 1992; Bachelor of Science in Nursing degree, SUNY Brockport, 1994; Master of Business Administration, Rochester Institute of Technology, 1997. Career Highlights: Emergency department nurse manager, chief operating officer — major construction projects; Jerome Center revitalization; $20 million surgical and front entrance addition at North Street Campus; expansion of access of care; acquiring and opening 12 clinics in the last seven years; merger with Rochester Regional Health in 2015. Current affiliations: American College of Healthcare Executives, fellow since June 2012; Lake Erie College of Osteopathic Medicine, board of directors; Lake Plains Community Care Network, board of directors; Batavia Housing Authority, board of directors; Western New York Healthcare Association, secretary of the board; Gillam Grant Community Center, board of directors, finance chairman; Genesee Orleans Regional Arts Council, board member. „„ How do you describe your managerial philosophy or approach? “I believe in leadership through empowerment of my team, development of a thriving culture focused on safety, patient and team engagement and accountability at all levels of the team.” „„ What type of skill set do you possess which makes you an effective leader? “I am a good listener, who can interpret what is heard and translate that information

24 - 2020 Rochester/Finger Lakes Healthcare Guide

into actionable results. Through effective listening and appropriate translation I can motivate people to follow my lead to achieve positive outcomes.” „„ How can the healthcare industry in the region be improved? “Improvement with the payer models, with stabilization of revenue streams across all healthcare entities. Greater technology standardization, for improved interagency collaboration, resulting in smoother patient processes throughout the region. Reduction in unnecessary redundancy in the outpatient areas across the region.” „„ What do you do for fun? “Play volleyball, woodworking, hiking and kayaking.”

Michael King President and chief executive officer, Jewish Senior Life. With the organization since: 2005. In current position since: 2015. Education: Master of Public Administration with a healthcare emphasis from the SUNY Brockport; Bachelor of Science in business administration from SUNY Fredonia. Career Highlights: “We recently completed a three-year $83 million campus transformation project that includes building nine new long-term care Green House Cottage homes, renovating the Jewish Home Farash Tower longterm care rooms to all private rooms, expanded our short-term rehabilitation program to 88 beds, all private rooms, built a Readiness Suite fully functional apartment for our short-term rehab residents and families to practice activities of daily living before returning home. We also built a Wellness Center and Learning and Education Center.” Current affiliations: Board member at Association of Jewish Aging Services, Mary Cariola Children’s Center and the Alzheimer’s Association of Rochester and Finger Lakes Region. Also serves as a committee member of the Skilled Nursing Cabinet for LeadingAge New York. „„ How do you describe your managerial philosophy or approach? “Management is about coping with complex issues. Leadership is about coping with change. More changes require more leadership. Our healthcare industry is undergoing


dramatic changes. I try to make sure that I always have a balance of strong leadership and strong management.” „„ What type of skill set do you possess which makes you an effective leader? “Leaders must be honest and hold high integrity standards for themselves and those they lead. Empathy and vulnerability also allow those I lead to see me as approachable. I care deeply about my organization and those we are privileged to serve.” „„ How can the healthcare industry in the region be improved? “Rochester has a great history of collaboration among healthcare providers. We need to continue that into the future.”

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Robert Mayo Chief medical officer, executive vice president, Rochester Regional Health. With the organization since: 2002. In current position since: 2013. Education: University of Michigan Medical School 1990. Career Highlights: I n a u g u r a l recipient of the Father George Norton Physician Excellence Award 2005; president of the Rochester General Hospital medical and dental staff, 20102012; vice president of patient safety and quality 2009-2013. Current affiliations: Board of directors, United Way of Rochester. „„ How do you describe your managerial philosophy or approach? “My managerial philosophy is primarily relationship-based. Healthcare is so complex that improving processes and practices requires a multidisciplinary and inter-professional team. Bringing people together to accomplish complex work requires a commitment to the people involved. Building trust, expressing appreciation and giving people needed resources can produce exceptional results.” „„ What type of skill set do you possess which makes you an effective leader? “Understanding human nature, effectively measuring data to drive performance, honesty and dependability.” „„ How can the healthcare industry in the region be improved? “Rochester Regional Health is far ahead of most health systems across the U.S. in the way we use data to drive performance, achieve quality, integrate care along the care continuum and save cost. The only way for health-

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care organizations to succeed in this era of immense change is to know how to measure its performance and adapt quickly to new regulatory and economic pressures.” „„ What do you do for fun? “I enjoy all aspects of my life. I have a wonderful family with whom I enjoy time. Jogging, cooking and gardening are activities that help recharge my internal batteries.”

Michael E. McRae President and chief executive officer, St. Ann’s Community. With the organization since: September 2010. In current position since: 2014. Education: Bachelor of Science degree in gerontology; Master of Science degree in human services administration. Career Highlights: “Starting out as an activities director I found a great deal of enjoyment interacting with residents early in my career. The experience of working one-on-one and in small and large groups with the seniors we serve continues to be foundational in the decisions I make in my role today. Part of my professional growth was assuming the challenging role as the continuous quality improvement (CQI) director for a hospital system. This responsibility afforded me the opportunity to transcend multiple healthcare service lines and have an exposure from newborn right through hospice/end-of-life care. Now as chief executive officer, I have a unique view of how all of the moving parts within a health system interact.” Current affiliations: UR Homecare, board of directors; Brothers of Mercy, board of directors; Common Ground, board of directors; Pandion Alliance, board of directors; legal services committee of LeadingAge New York. „„ How do you describe your managerial philosophy or approach? “There is a difference between managing and leading. When I am leading, my focus is on building a high-performing and cohesive executive team, aligning our leaders’ focus and deliverables on our long-term direction and vision. When I am managing, my focus is on achieving our mission — what must be done to realize our vision, how we creatively and collaboratively achieve our strategic framework. My management

philosophy is to create an environment for success. I do this by setting high and challenging standards and goals for our leadership team, by engaging, empowering and supporting them, and unleashing ownership. I also encourage open debate and dialogue in the spirit of achieving clarity, prioritizing our resources and developing collaborative relationships. Our board of directors, our executive and leadership team and our associates are passionate about achieving goals that serve our residents — not just doing the right thing, but doing what is right for each of our stakeholders. The bottom line is providing excellent care and high-quality services.” „„ What type of skill set do you possess which makes you an effective leader? “Self-awareness, empathy, relationship building and passion for our mission are some skills that I leverage in my leadership role. Also being open to all ideas and suggestions that advance St. Ann’s Community as the provider and employer of choice for comprehensive care, housing and services for older adults. I am transparent and people with whom I interact know my passion for creating an environment of trust, respect, inclusion, fairness and consistency.” „„ How can the healthcare industry in the region be improved? “Identify opportunities for collaboration, interdependence and interconnectivity. Opportunities that bring stakeholders together to review best practices, cost of doing business, patient-centered care, quality and staffing are just some areas we should focus on for improved healthcare in our region. There are many opportunities for the sharing of resources to achieve mutual goals that address community health.” „„ What do you do for fun? “I see myself

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first as a father and husband. I enjoy time with my family, especially traveling with them.”

Joseph Murabito President, Elemental Management Group. With the organization since: 2012. In current position since: 2012. Education: Bachelor’s degree in health administration, Ithaca College; master’s degree in health administration from Cornell. Career Highlights: Founding of Elemental Management Group, which provides management and administrative services 470 residents in four senior facilities in Upstate New York: Aaron Manor in Fairport, Morningstar Residential Car Center and The Gardens by Morningstar in Oswego, and Waterville Residential Care Center in Waterville in the Mohawk valley area. „„ How do you describe your managerial philosophy or approach? “Collaborative, transparent, assertive and outcomes -oriented.” „„ What type of skill set do you possess which makes you an effective leader? “Persistence, practical management style, sense of priority and ability to make timely collaborative decisions.” „„ What do you do for fun? Many hobbies. Most recently opening Strigo Farmhouse Inn, a luxurious vineyard, tasting room and bed and breakfast establishment in Baldwinsville.

Kathy Parrinello Chief operating officer and executive vice president, Strong Memorial Hospital. Withtheorganization since: 1975. In current position since: 2000. Education: Bachelor’s degree in nursing, University of Rochester, 1975; master’s degree in nursing, University of Rochester, 1983; Ph.D. in education, University of Rochester 1990.


Career Highlights: Appointed board chairwoman for Finger Lakes Performing Provider System, 2014; awarded the David T. Kearns Medal of Distinction at the University of Rochester Simon Business School, 2013; named a “Most Influential Woman” by Rochester Business Journal, 2003; accepted the position of chief operating officer, Strong Memorial Hospital, 2000; selected as distinguished alumni at the University of Rochester School of Nursing, 1999; accepted the position of senior director for hospital operations at Strong Memorial Hospital, a key role on the hospital’s management team, 1995; helped put together one of the first hospital-based acute-care nurse practitioner positions in the nation at Strong Memorial Hospital, 1980s. Current affiliations: Associate professor in the school of nursing, University of Rochester Medical Center; clinical associate professor of community and preventive medicine in the School of Medicine and Dentistry, University of Rochester Medical Center; fellow in the American College of Healthcare Executives. „„ How do you describe your managerial philosophy or approach? “The best leaders assemble a team of competent and talented people, create excitement about the work and a vision for success. Leaders need to remove barriers that inhibit best efforts of the team, strive to stimulate creativity within the group and be decisive when a decision needs to be made by the leader.” „„ What type of skill set do you possess which makes you an effective leader? “Knowledge of the healthcare industry and ability to work with people having a wide range of talents, capabilities and personal styles. Mentorship is important to me as I have had great mentors and strive to be one for new managers and leaders. In addition, I can be calm and decisive when needed, keeping the level of anxiety in check when challenges are confronted.” „„ How can the healthcare industry in the region be improved? “Create and foster inter-professional, team-based approaches to addressing healthcare issues involving partners in all sectors of healthcare, business and human services.” „„ What do you do for fun? “I play tennis, paddle and golf with a great group of friends.”

2020 Rochester Healthcare

Guide is online @ www.GVhealthnews.com

Beth Parry Co-owner, Wellness 360. With the organization since: 2014. In current position since: 2019. Education: Degrees in therapeutic massage and physical therapist assistant, Allegany College, Maryland. Career Highlights: Affiliating with local businesses for staff training, educational talks and group fitness classes to promote wellness to throughout the community. Current affiliations: LSVT BIG, IDEA fitness, AAAI/ISMA, Webster Recreational Center, Ontario Community Center. How do you describe your managerial philosophy or approach? “Educating others and giving people the tools to make appropriate decisions to live the healthiest that they can.” What type of skill set do you possess which makes you an effective leader? “I want to see others succeed and will educate, encourage and walk the journey with them to bring them to the next level.” How can the healthcare industry in the region be improved? “Healthcare can be improved by medical staff supporting diagnosis and disease with group wellness classes to manage their conditions long term.” What do you do for fun? “I enjoy biking, hiking, kayaking, anything outdoors.”

Lindsay Perez Director of Parkinson’s Wellness Program, GVPT Physical Therapy. With the organization since: 2007. In current position since: 2016. Education: Master of Science in Physical Therapy, Boston University. Career Highlights: Specialization in treatment of Parkinson’s disease. Current affiliations: Parkinson’s Wellness Recovery and LSVT Big.

What type of skill set do you possess which makes you an effective leader? “Innovative thinking and outside-ofthe-box creativity.” How can the healthcare industry in the region be improved? “People need access to group wellness classes to manage conditions long term. What do you do for fun? “I enjoy hiking, biking and spending time outdoors.”

Kim K. Petrone Medical director, St. Ann’s Community; medical director, Rochester Regional Wound Healing Center at St. Ann’s. With the organization since: St Ann’s, 2005; Wound Center, 2013. In current position since: Medical director of St. Ann’s, 2012; medical director of Wound Center, 2013. Education: “Earned a bachelor’s degree in psychology from Duke University; medical degree from the University of Rochester; completed residency training in internal medicine at the University of Rochester where I also spent a year serving as chief resident. Completed a fellowship in geriatrics from the University of Rochester prior to starting as a staff physician at St Ann’s Community. Earned the title of certified wound specialist and ostomy specialist.” Career Highlights: “I have been very fortunate to be mentored by exemplary physicians and leaders throughout my career. I am proud of the clinical work I have done for the residents of St Ann’s and have reveled in being a leader of a truly remarkable group of physicians, nurse practitioners and physician assistants that provide care at St Ann’s Community. In 2013, St Ann’s and Rochester Regional Health opened a wound center that was the first of its kind in the nation as it represented a collaboration between a senior living community and an acute care hospital. I am very proud of the work I did to help this center come to fruition and the ongoing care that is delivered daily. As the medical director of the center, I am also very proud of the team of providers who work so hard in this venue as well.” Current affiliations: American Medical Directors Association, American College of Physicians, Monroe County Medical

2020 Rochester/Finger Lakes Healthcare Guide - 27


Society, American Geriatric Society, Undersea and Hyperbaric Medicine Society, American Board of Wound Management. „„ How do you describe your managerial philosophy or approach? “My natural inclination is to adopt a servant management/leadership approach as this style most closely mirrors the requisite attributes of a good clinical relationship with patients. I favor shared leadership, prioritizing the needs of the team and collective decision making. However, as a physician one learns very early that one style of leadership is not effective in all situations. A physician must act in a very autocratic style, for example, when a

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importance of prioritizing goals and being flexible when a plan does not execute exactly as planned. I have tried hard to apply all these skills as a leader.” „„ How can the healthcare industry in the region be improved? “Rochester has always been fortunate to have many skilled and passionate geriatricians, as well as senior living communities with long traditions of excellence in clinical care. While many other parts of the nation struggle to find providers and models that provide this care, our region has long implemented models that prioritize the desires and health priorities of our patients. As such, our region is challenged to continue the recruitment of passionate leaders and to work collaboratively across health care systems in an effort to continue to innovate. Our leaders need to look for new ways to fund geriatric care by collecting data on outcomes in various clinical venues and then working with insurers to develop alternate payment models. Medical training should focus more on the finance of healthcare to help prepare future clinicians for leadership roles in the development of alternate care and payment models.” „„ What do you do for fun? “I have an 18-year-old son who shares my passion for hockey. I enjoy watching him on the ice and watching hockey in general. Spending time with him, my husband, and my extended family, most of who live in Rochester, is a source of a lot of enjoyment. I am also an avid reader, gardener, and enjoy interior design.”

Loren Ranaletta President and chief executive officer, Episcopal SeniorLife Communities. With the organization since: 1984. In current position since: 1984. Education: Master of Public Health fromUniversityof Rochester, School of Medicine, 1981; Bachelor of Arts degree in biochemistry (pre-med), Canisius College, Buffalo, 1973. Career Highlights: “Over the past 35 years, the needs and expectations of seniors have evolved. I am proud that Episcopal SeniorLife Communities has been able to anticipate and keep pace with these trends. In my tenure, we have transformed from a small nursing home


(Episcopal Church Home) to a multi-site, multi-program organization (Episcopal SeniorLife Communities). I have held community leadership positions serving as board member, chairwoman or adviser for several local, state and national leadership agencies interested in bettering the future for seniors. I am glad to lend my experience, and share my community and industry knowledge, in order to shape senior services on a broad scale. This is especially important work as the senior demographic grows, therefore pressing the need for creative collaborations and partnerships in meeting needs. The most meaningful peer recognition I’ve received was the James W. Sanderson Award from LeadingAge New York for ethical leadership. It was a true honor. Current affiliations: Monroe County Long Term Care Council, since 2017, member; Association of Senior Care Communities (Rochester), since 1998, board member; Rochester  Association of Homes and Services for the Aging (RAHSA),  since 1984, board member (served as chairman 1987-1989); Alzheimer Association – Rochester Chapter,  1993 – 1998, board member; 2001–2005, board member (chairman 2002–2004); since 2007 honorary life board member; Preceptor, New York state, since 1989. „„ How do you describe your managerial philosophy or approach? “I feel that it is important to clearly and consistently communicate the vision of organizational mission and goals and promote collaboration in our work. I strive to foster an environment that encourages the sharing of differing point of views, which I think results in better, more creative program development and comprehensive, sustainable solutions. ESLC employees are some of the best in the field — it is important to me that we recognize our workforce and provide the necessary resources for them to feel fulfilled each day with opportunities to grow. I have a genuine interest in the lives of our 620 staff members, and try to connect with each one and understand what is important to them.” „„ What type of skill set do you possess which makes you an effective leader? “I recently celebrated 35 years at ESLC and was moved to hear others describe me as visionary, trustworthy and respectful. I have good intuition, am confident in decisions, can assess situations quickly, simplify complex situations and develop and communicate tangible next steps. I have a great deal of gratitude for those doing the work and model a behavior that exemplifies our core values.

„„ How can the healthcare industry in the region be improved? The healthcare system is at a point where cost has become the main driver of health policy and the healthcare system – this cannot continue. I feel that more focus should be placed on understanding and addressing a patient’s social wellbeing in addition to their clinical health. In order to do this, it is up to the healthcare system to encourage collaborative health teams that offer well-coordinated support to individuals. Finally, I believe that there is personal responsibility for individuals to be engaged in their own health and wellness – ESLC is working hard to encourage this throughout all our programs and services.” „„ What do you do for fun? “In my free time, I enjoy golf, traveling and spending time with the family.”

Dustin Riccio President, Eastern Region, Clifton Springs Hospital & Clinic, Newark-Wayne Community Hospital, part of Rochester Regional Health. With the organization since: 2008. In current position since: 2015. Education: Medical degree, Master of Business Administration degree. Career Highlights: “Being asked to move into my current role as Eastern Region president, which includes leading two hospitals that are integral to the health of our communities. Each hospital is a longstanding institution in our community and having the opportunity to enhance the quality of patient care and continue to bring jobs to our community is a tremendous honor.” Current affiliations: American College of Emergency Physicians; American Board of Emergency Medicine. „„ How do you describe your managerial philosophy or approach? “The Eastern Region leadership team aims to create an environment which fosters innovation and collaboration among team members who are all working toward the common goal of providing the region’s best health care to patients.” „„ What type of skill set do you possess which makes you an effective leader? “I am surrounded by an incredible team that consistently provides valuable responses

and insights. I pride myself on my active listening skills to full engage in conversations and ensure open communication with my team.” „„ How can the healthcare industry in the region be improved? “Being part of a larger health system we are fortunate to have the opportunity to leverage knowledge from within our organization, but we are also fortunate to be able to learn from local industries outside of healthcare to innovate and continue to grow within our communities. Our goal of bringing new services to the regions allows patients access to quality healthcare, closer to home. „„ What do you do for fun? “Travel with my family.”

Hazel Robertshaw Vice president of patient care services / chief nursing officer, F.F. Thompson Hospital. With the organization since: 2007. In current position since: 2008. Education: Ph.D. in nursing, Florence Nightingale School of Nursing and Midwifery, King’s College, University of London; Bachelor of Science in nursing studies, University of Manchester. Career Highlights: Currently serving as the vice chairwoman of the board of directors for UR Medicine Home Care and on the quality board of St. James Hospital in Hornell. She also sits on the advisory boards for St. John Fisher College, Finger Lakes Community College and Roberts Wesleyan College. Current affiliations: Membership in the American Nurses Association and the American Organization for Nursing Leadership. Member of the UR Home Care board and the UR School of Nursing advisory board. „„ How do you describe your managerial philosophy or approach? “I would say my approach is facilitative — allowing individuals to grow, challenging them to achieve and be the best they can be.” „„ What type of skill set do you possess which makes you an effective leader? “Open, honest communication. Willingness to listen to others’ opinions. Willingness to face challenges. Tenacity and willingness to change.” „„ How can the healthcare industry in the region be improved? “Sharing best practices, learning from each other when things go

2020 Rochester/Finger Lakes Healthcare Guide - 29


wrong so we don’t all make the same mistakes. Improving the patient experience and developing the next generation of thought leaders in healthcare.” „„ What do you do for fun? “I enjoy spending time with my husband and my two Chesapeake Bay retrievers. I love to travel and experience different countries and cultures.”

Nancy Smyth Chief executive officer, Rochester Presbyterian Home. With the organization since: 1996. „„ In current position since: 1996. Education: S y r a c u s e University: 1989, Master of Arts in gerontology, magna cum laude graduate; SUNY Cortland: 1980, Bachelor of Science in therapeutic recreation, magna cum laude graduate; Leadership Greater Syracuse, class of 1992. Honors/Awards: Distinguished Service Award, Loretto Geriatric Center (1992); Volunteer of the Year Award, Greater Rochester YMCA (1999); Residential Provider of the Year (RPH) Rochester Chapter of the Alzheimer’s Association (2000); Health Care Achievement Award, Rochester Business Journal (2005); Carter Williams Award for Excellence in Long Term Care, Lifespan (2009). Career Highlights: Loretto Geriatric Center, Syracuse 1980-1996: Held progressively responsible positions: recreation therapist, director of recreation and volunteer services, corporate director of wellness, administrator; Rochester Presbyterian Home CEO, since 1996. Key Accomplishments: Created a clear vision for Rochester Presbyterian Home with specific targets to guide organizational success (1996); orchestrated a complete building renovation, changing the institutional environment to home-like living areas (1997-1999); developed four distinct levels of care within Rochester Presbyterian Home and redefined services to address the unique needs of elders within each care level — assisted living, early-stage dementia care, midstage dementia care and advanced dementia care (1997); maximized occupancy/revenue while decreasing expenses to sustain financially stability (1997– present); led the culture change

movement within Rochester Presbyterian Home and attained its certification as an Eden Alternative Community (2002); directed a five-year strategic business plan resulting in new services and the debut of a new model of elder care at Cottage Grove in Chili (2005-2009); expanded the mission with the opening of a third location at Creekstone in Fairport (2016). Current affiliations: LeadingAge New York, Presbyterian Homes and Services, Greater Rochester Area Partnership for the Elderly, Eden Alternative. „„ How do you describe your managerial philosophy or approach? “People return respect and affection in equal proportion to the respect and affection they are shown. Leading an organization requires developing a culture where every employee feels immensely worthy and valued. There must be a mutual sense of trust that can only be created by a leader who is visible, humble, and relatable. In elder care, it is essential for the leader to be passionate about the mission and exemplify genuine human caring. When you care, it shows.” „„ What type of skill set do you possess which makes you an effective leader? “I am an authentic leader who is passionate about elder care and set the tone for the organization by modeling a culture of mutual respect. It is a daily priority to be visible and know all of our 200 elders and 200 employees. I believe you cannot inspire a culture from behind the desk. I assure the highest standards of care and service by being immersed in the day to day life of those we serve.” „„ How can the healthcare industry in the region be improved? “Elder care needs to be reformed as it was designed to reflect a medical model and is often large in scale and is dictated by institutional routines and efficiencies. Elders deserve to be cared for in homes where they define the way of life and where their human spirit needs are as important as their physical care needs. This is beginning to happen but progress has been slow. The Medicaid system also needs to be re-designed. Elder care should be provided in the least restrictive environment possible. Too often, elders are prematurely institutionalized in nursing homes because they require Medicaid funding. Care and services in assisted living residences offers an improved quality of life at about half the cost of nursing home care. Yet, Medicaid does not provide reimbursement to assisted living residences.”

30 - 2020 Rochester/Finger Lakes Healthcare Guide

Michael Stapleton President and chief executive officer, F.F. Thompson Hospital. With F.F. Thompson Hospital since: 2011. In current position since: 2012. Education: Master of Science degree in healthcare system leadership, University of Rochester; Bachelor of Science degree in nursing, St. John Fisher College; Bachelor of Arts degree in psychology, SUNY Oswego. Career Highlights: Prior to being named Thompson Health’s president and CEO, Stapleton was executive vice president of Thompson Health and chief operating officer of F.F. Thompson Hospital. Previous leadership roles included being CEO of Lakeside Health System and president of Lakeside Memorial Hospital in Brockport, as well as chief operating officer, chief nursing officer and vice president of patient care services at LHS. Prior to that, worked more than 13 years at the University of Rochester Medical Center in various capacities, including as nurse manager of the Kessler Family Burn/Trauma ICU and the adult emergency department. Current affiliations: Healthcare affiliations include American College of Healthcare Executives; American Hospital Association; Healthcare Association of New York State; community affiliations include member of boards of directors for Mercy Flight Central and School of the Holy Childhood. Fellow of the American College of Healthcare Executives (FACHE), American Hospital Association Region 2 Policy Board member, Hospital Association of New York State board member, Pandion Optimization Alliance board chairman. „„ How do you describe your managerial philosophy or approach? “My approach is to motivate our associates and medical staff to do better in everything we do. Strive for perfection and you will find excellence in the journey. This works in every aspect of quality and customer service improvement.” „„ What type of skill set do you possess which makes you an effective leader? “I am very passionate about what I do and I believe it is a privilege for us to come to work every day and improve the lives of our community members. I believe my


passion is contagious and inspires our associates to improve every day.” „„ How can the healthcare industry in the region be improved? “We all need to move toward high reliability in health care, remove variation in care and improve the overall quality of health care we deliver to our patients.” „„ What do you do for fun? ”I like to spend time with family, playing golf, and enjoying all types of live music.”

Douglas Stewart President, Unity Hospital, part of Rochester Regional Health. With the organization since: 2005. In current position since: July 2014. Education: Bachelor of Arts degree in public policy, Stanford University; Doctor of Psychology degree (Psy.D), Ferkauf Graduate School of Psychology. Career Highlights: Vice president for behavioral health of a large hospital in New Jersey, 2000-2005; vice president for behavioral health at Unity, 20052012; senior vice president for acute and ambulatory services at Unity, 2012-2013; president, health care services at Unity, until July 2014. „„ How do you describe your managerial philosophy or approach? “Inclusive and collaborative.” „„ What type of skill set do you possess which makes you an effective leader? “Good listener; open to ideas, especially from the frontline, learn from mistakes; trust; empower and support others.” „„ How can the healthcare industry in the region be improved? “Reduce disparities in health care.” „„ What do you do for fun? “Spend time with family, cook, travel.”

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Hospitals of Greater Rochester Auburn Community Hospital Address

17 Lansing St. Auburn, NY 13021

General Information 315-255-7011

nized as Aetna Bariatric Institute of Quality (IOQ)

Clifton Springs Hospital Address

2 Coulter Road Clifton Springs, NY 14432

Website

General Information

President and CEO

Website

www.auburnhospital.org Scott A. Berlucchi

Medical Director or Equivalent John Riccio, MD

315-462-9561

www.rochesterregional.org/locations/hospitals/clifton-springs-hospital-clinic

Number of Employees

President

Licensed Physicians

Medical Director or Equivalent

Number of Beds

Number of Employees

Inpatient Visits in 2018

Licensed Physicians

Outpatient Visits in 2018

Number of Beds

Visits to Emergency Department in 2018

Inpatient Visits in 2018

Number of Surgeries in 2018

Outpatient Visits in 2018

1,200 318 99

5,000

28,000 26,000 7,850

n Auburn Community Hospital’s long-term health facility, Finger Lakes Center for Living, was awarded a 5 Star Rating. n ACH now has a new cardiology institute. n ACH has opened a breast care/surgery Women’s Health Center. n The hospital has opened an employee pharmacy. n ACH received a Gold Plus Stroke Award. n ACG’s Bariatric Center was recog-

Dustin Riccio, MD

programs that are focused on community wellness. Additionally, the project allowed for renovations of several departments including respiratory, sterile processing, rehabilitation, cardiac rehabilitation, physical therapy and speech therapy, among others. Phase II, which opens in 2020, will feature new operating rooms, procedure rooms, improve patient access, and primary care offices with dental additions.

F.F. Thompson Hospital Address

350 Parrish St. Canandaigua, NY 14424

Pamela Polashenski, MD

General Information

624

Website

383

President & CEO

262

Medical Director or Equivalent

2,652

Number of Employees

111,723

Licensed Physicians

8,854

Number of Beds

2,125

Inpatient Visits in 2018

Visits to Emergency Department in 2018 Number of Surgeries in 2018 n Clifton Springs Medical Village held a ribbon cutting to celebrate the completion of Phase I of the Clifton Springs Hospital & Clinic Medical Village was complete in 2019 and has changed the way the facility will deliver care to patients and families. Part of a two-phase renovation plan, phase I has allowed the creation of

32 - 2020 Rochester/Finger Lakes Healthcare Guide

585-396-6000

www.thompsonhealth.org Michael F. Stapleton, Jr. David E. Baum 1,737 550 113

5,686

Outpatient Visits in 2018 251,941

Visits to Emergency Department in 2018 28,256

Number of Surgeries in 2018 14,984

n At the hospital’s new Canandaigua Medical Group building, both a drive-thru pharmacy and an OB-GYN


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ultrasound suite opened in the spring of 2019. In the fall, the medical group added a gastroenterologist/hepatologist and a pain management clinic as well. Located across the street from the hospital, the medical group building also houses pediatrics, internal medicine, OB-GYN and a lab draw station.

General Information

n The hospital went “live” in early February with a new electronic health record. Epic, the industry gold standard, is the same system used by Thompson’s larger affiliates, the University of Rochester Medical Center and Highland Hospital.

Number of Employees

n In partnership with UR Medicine Orthopedics, Thompson’s rehabilitation services department opened a new location in Victor, offering physical therapy and rehabilitation for a number of conditions in the same facility as orthopedic specialty care. n The hospital brought all three of its general surgeons under one roof, opening a suite called Advanced Surgical Services, in close proximity to the operating room and ambulatory procedures center. n Thompson was listed by U.S. News & World Report as a “High Performing Hospital” for treatment of both heart failure and chronic obstructive pulmonary disease and once again received the American Heart Association/ American Stroke Association’s Get With The Guidelines Gold Plus Quality Achievement Award. In addition, The Joint Commission re-issued certificates of distinction for hip replacements, knee replacements and orthopedic rehabilitation, as well as advanced perinatal certification. n A fourth Canandaigua Medical Group OB-GYN location was on track to open in December 2019, in Geneva. n The emergency department earned geriatric emergency department accreditation from the American College of Emergency Physicians in recognition of excellence in care for older patients.

Finger Lakes Health Geneva General Hospital

196 North St. Geneva, NY 14456

Soldiers and Sailors Memorial Hospital of Yates County, Inc. 418 North Main St. Penn Yan, NY 14527 315-531-2000

315-787-4000

Website

www.flhealth.org

President and Chief Executive Officer Jose Acevedo, MD

Medical Director or Equivalent Jason Feinberg, MD 1,780

Licensed Physicians 80

Number of Beds

117 (Geneva), 25 (Penn Yan)

Inpatient Visits in 2018 145,570

Outpatient Visits in 2018 811,952

Visits to Emergency Department in 2018 29,515

Number of Surgeries in 2018 15,438

n Geneva General Hospital in 2019 was awarded a three-year term of accreditation in breast ultrasound as the result of a review by the American College of Radiology (ACR). Ultrasound imaging is a noninvasive medical test that uses high-frequency sound waves to produce images of internal body parts to help physicians diagnose and better treat medical conditions. Ultrasound imaging of the breast produces a picture of the internal structures of the breast. The ACR gold seal of accreditation represents the highest level of image quality and patient safety. It is awarded only to facilities meeting ACR Practice Parameters and Technical Standards after a peer-review evaluation by board-certified physicians and medical physicists who are experts in the field. Image quality, personnel qualifications, adequacy of facility equipment, quality control procedures and quality assurance programs are assessed. The findings are reported to the ACR Committee on Accreditation, which subsequently provides the practice with a comprehensive report that can be used for continuous practice improvement. n The Soldiers & Sailors Memorial Hospital’s cardiovascular rehabilitation (Cardiac Rehab) program received certification from the American Association of Cardiovascular and Pulmonary Rehabilitation. This certification is recognition of Soldier & Sailor Memorial Hospital’s commitment to improving the quality of life of patients by enhancing standards of care. To earn accreditation, Soldiers & Sailors

34 - 2020 Rochester/Finger Lakes Healthcare Guide

Memorial Hospital’s cardiovascular rehabilitation program participated in an application process that requires extensive documentation of the program’s practices. n Geneva General Hospital earned platinum level recognition for its efforts to increase organ, eye and tissue donor registrations across the state, through the Workplace Partnership for Life (WPFL) Hospital Organ Donation Campaign. The WPFL is a national initiative that unites the U.S. Department of Health and Human Services, Health Resources and Services Administration and the organ donation community with workplaces across the nation in spreading the word about the importance of donation. Geneva General earned points for completing awareness and registry activities and prompting over 100 new donor registrations during the campaign period which took place from October 2018 to April 2019.

Highland Hospital Address

1000 South Ave. Rochester, NY 14620

General Information 585-473-2200

Website

www.urmc.rochester.edu/highland.aspx

President and Chief Executive Officer Steven Goldstein

Medical Director or Equivalent

Michael Apostolakos, MD

Number of Employees 3,090

Licensed Physicians 1,395

Number of Beds 261

Inpatient Visits in 2018 16,665

Outpatient Visits in 2018 Not provided

Visits to Emergency Department in 2018 48,473

Number of Surgeries in 2018 13,059

2020 Rochester Healthcare

Guide is online @ www.GVhealthnews.com


n Highland has received approval from the City of Rochester and the New York State Department of Health to move forward with constructing a new patient tower, which will provide nearly all private rooms for its patients. Part of the hospital’s master facilities plan, the new project will add four levels to the hospital’s current southeast wing, elevating the wing from its current three to seven floors total. The hospital expects to begin construction in spring 2020.

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VICTOR

Eastview Mall (Entrance #3) 7979 Pittsford Victor Rd. (585) 223-2378

n Highland Hospital was the first hospital in the Rochester region to offer an implantable device called a hypoglossal nerve stimulator (Inspire®) as a treatment for patients who suffer from moderate to severe obstructive sleep apnea. n Highland was named a Best Regional Hospital and ranked 25th among 220 New York hospitals in overall outcomes and third in the Rochester metro area according to U.S. News & World Report’s 2019-20 rankings of America’s Best Hospitals. n Highland has earned The Joint Commission’s Gold Seal of Approval® for Uterine-Ovarian Cancer and Hip Fracture recertification by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. n Highland Hospital has received “accreditation with distinction” from the American Nurse Credentialing Center (ANCC) for its nurse residency program. Highland is the first in the Rochester region to achieve this honor, and joins only 2% of hospitals nationwide to receive it. n Highland Hospital was awarded the “LGBTQ Healthcare Equality Leader” designation in the Healthcare Equality Index 2019. n Highland received the American Heart Association’s Get With The Guidelines®-Stroke Gold Plus and Target: Stroke Honor Roll and Heart Failure Gold Plus and Target: Heart Failure Honor Roll awards, which recognize the hospital’s commitment and success in ensuring patients receive the most appropriate treatment

Leading the Way I N

M E M O R Y

C A R E

Rochester Presbyterian Home leads the way in providing dignified care for persons living with dementia. Our three assisted living residences offer joyful habitats where Elders are cared for as family and inspired to live life to the fullest. Guided by the principles of the Eden Alternative, we aspire to replace loneliness with companionship, helplessness with purpose and boredom with meaningful activity. For 94 years, excellence in caring has been the RPH tradition.

It Can Be Different Love abides in plenty at the three residences of Rochester Presbyterian Home. These uniquely special places are filled with amazing Elders, dedicated caregivers, dogs, cats, birds, children, and spacious outdoor areas with growing gardens. Walk in our doors and you will see and feel the RPH difference.

Cottage Grove NORTH

CHILI

The Homestead

Creekstone

ROCHESTER

FAIRPORT

To learn more about the Eden Alternative and memory care at our three locations, visit rph.org or call 585.235.9100

2020 Rochester/Finger Lakes Healthcare Guide - 35


according to nationally recognized, research-based guidelines based on the latest scientific evidence.

Newark-Wayne Community Hospital Address

120 Driving Park Ave. Newark, NY 14513

General Information 315-332-2022

Website

www.rochesterregional.org/locations/hospitals/newark-wayne-community-hospital

President

Dustin Riccio

Medical Director or Equivalent Pamela Polashenski

Number of Employees 869

Licensed Physicians 463

Number of Beds 300

Inpatient Visits in 2018 6,049

Outpatient Visits in 2018 87,321

Visits to Emergency Department in 2018 26,272

Number of Surgeries in 2018 3,986

Rochester General Hospital Address

100 Kings Highway South Rochester, NY 14617

General Information 585-922-4000

Website

www.rochesterregional.org

President & CEO

Kevin Casey, MD

Medical Director or Equivalent Rob Mayo, MD

Number of Employees 7,822

Licensed Physicians 1,200

Number of Beds 528

Inpatient Visits in 2018 31,342

Outpatient Visits in 2018

1,958,874

Visits to Emergency Department in 2018 124,874

Number of Surgeries in 2018 23,517

n The Sands-Constellation Center for Critical Care is redesigning how healthcare is delivered and redefining what healthcare can do. On track to open in 2020, the new building at Rochester General Hospital is part of Rochester Regional Health’s goal to provide the highest level of care for the community and focus on what matters to patients in greater Rochester and the Finger Lakes region. “The Sands-Constellation Center for Critical Care will boast the most advanced technology, modernized equipment, and the region’s best doctors,” said Eric Bieber, CEO for Rochester Regional Health. “This is a complete overhaul of the entire hospital and will set the stage for other major projects across the entire system.” n Construction on the seven-story, 312,000-sq.-ft. center will feature: 23 multi-disciplinary operating rooms, 108 private acuity-adaptable patient rooms; 20 private post-partum rooms; and 14 special care nursery rooms. The new center for critical care will also include renovations to the current second and third floors of the hospital to update pre-operative services and women’s health respectively. The new operating suite will consist of 20 operating rooms designed for various procedures. Post-anesthesia care unit equipped with 28 private patient bays with extensive nurse support. The Neonatal Intensive Care Unit (NICU) will feature 14 private rooms that provide more space and comfort for babies and families. A postpartum suite will have 20 private rooms designed to ensure a family-centered environment around both mother and baby. n Rochester Regional Health earned CHIME HealthCare’s Most Wired award for 2019. CHIME’s Most Wired program conducts annual surveys using data from over 16,000 healthcare organizations to assess how effectively healthcare organizations use advanced technologies to improve healthcare in our communities. This is the second year in a row that Rochester Regional Health has won the award. In 2019 it earned special recognition as a

36 - 2020 Rochester/Finger Lakes Healthcare Guide

level 8 organization, highlighting that the hospital scored in the 84th percentile nationally. n Rochester General Hospital in 2019 received certification as a comprehensive stroke center and joins an elite group of hospitals that have the designation. With this certification, Rochester Regional Health continues to lead the way in elevating the care for stroke patients by improving access to immediate, life-saving treatment. “This certification reflects our commitment to providing the highest level of specialized care for stroke patients, and is a major step forward for not only for Rochester Regional Health but for the region as well,” said physician Kevin Casey, president of Rochester General Hospital. “When it comes to stroke treatment, seconds count and the care we provide saves lives.” 

Strong Memorial Hospital Address

601 Elmwood Avenue Rochester, NY 14642

General Information 585-275-8387

Website

www.urmc.rochester.edu/ strong-memorial.aspx

Chief Executive Officer

Steven Goldstein

Medical Director or Equivalent

Michael Apostolakos, MD

Number of Employees 12,220

Licensed Physicians 1,672

Number of Beds 886

Inpatient Visits in 2018 42,955

Outpatient Visits in 2018 1,586,923

Visits to Emergency Department in 2018 134,231

Number of Surgeries in 2018 39,259

n More than 300 Rochester-area 9- and 10-year-olds are participating in the Adolescent Brain Cognitive Development (ABCD) study at the University of Rochester Medical Center. URMC is


one of 21 sites taking part in this major 10-year study funded by the National Institutes of Health, which will track how a variety of childhood experiences affect brain development. n Strong’s program for treating patients with advanced heart failure was ranked among the top 10 centers in the country for the number of patients receiving a left-ventricular assist device (LVAD). The hospital’s cardiology team has implanted LVADs in more than 600 patients, and recently pioneered a less-invasive surgical technique that provides easier recovery. n In April 2019, UR Medicine opened a new 21,000 square foot facility in Victor for outpatient orthopaedic care; in November, plans were announced for a 330,000 square foot UR Medicine Orthopaedics and Physicial Performance Center alongside the Marketplace Mall in Henrietta, scheduled to be fully operational in 2023. n Golisano Children’s Hospital at Strong was recognized by U.S. News as one of the nation’s best children’s hospitals in three specialty areas—neonatology, nephrology, and neuroscience and neurosurgery. n URMC received $8 million from the National Institutes of Health to continue its pioneering research on muscular dystrophy as one of six NIH-designated Wellstone centers in the nation. n The hospital opened two new clinics to serve adolescents and young adults facing behavioral health  challenges— the Strong Recovery Adolescent and Young Adult program, the region’s only certified community behavioral health clinic that provides comprehensive treatment for young people who struggle with substance use and co-occurring mental health disorders; and the Strong Ties Young Adult program, which serves people aged  18 to 24 suffering from serious mental health concerns. n The UR Medicine Mobile Stroke Unit, an “emergency department on wheels” that brings medical expertise and technology for diagnosing a stroke and beginning treatment directly to the patient, expanded its service from the city of Rochester to all of Monroe County. n Strong’s transplant program became the first in the Northeast U.S. to perform robotic-assisted transplants for kidney recipients. n Extending its collaboration with the

YMCA of Greater Rochester, UR Medicine opened a primary care practice and a women’s health practice at the Schottland Family Branch in Pittsford. n Rochester General Hospital has been named one of the top 50 hospitals in the United States, according to Healthgrades. This premier distinction rewards hospitals that consistently exhibit exceptional, comprehensive quality care. Not only was Rochester General Hospital the only hospital in Upstate New York to receive this distinction, it ranked in the top 1% of hospitals in the nation for consistently providing overall clinical excellence across a broad spectrum of conditions and procedures year over year.  According to Healthgrades, patients are more likely to have a successful treatment without major complications — and have a lower chance of dying — at America’s Best Hospitals.

The Unity Hospital of Rochester Address

rosurgery with the 7-D Surgical System that acts as a detailed GPS for the spine and cranium during surgery. The new system makes spine and brain surgery safer thanks to zero radiation emitted. “Safety is number one, always, when we’re taking care of patients,” said Anthony Petraglia, neurosurgeon at Rochester Regional Health. “The 7-D Surgical System allows us to provide the same excellent level of service as always but with that much greater accuracy when we’re placing instrumentation around the spine.” The machine uses flash registration cameras to help surgeons pinpoint exactly where to operate in real time during neurosurgery, and it allows doctors to see that they have performed the operation correctly without having to check an X-ray after the fact.

United Memorial Medical Center Bank Street Campus Address

16 Bank St. Batavia, NY 14020

1555 Long Pond Road Rochester, NY 14626

General Information

585-723-7000

Website

General Information Website

www.rochesterregional.org/locations/hospitals/unity-hospital

585-343-6030

www.rochesterregional.org/ locations/hospitals/united-memorial-medical-center

President

President

Medical Director or Equivalent

Medical Director or Equivalent

Number of Employees

Number of Employees

Licensed Physicians

Licensed Physicians

Number of Beds

Number of Beds

Inpatient Visits in 2018

Inpatient Visits in 2018

Outpatient Visits in 2018

Outpatient Visits in 2018

Visits to Emergency Department in 2018

Visits to Emergency Department in 2018

Number of Surgeries in 2018

Number of Surgeries in 2018

Douglas R. Stewart

Manuel Matos, MD 4,735 728 463

18,916

832,202 54,115

10,602

n Neurosurgeons at Rochester Regional Health’s Unity Hospital are navigating their way to safer and more accurate spine and brain surgeries. Unity Hospital in 2019 became the first hospital in New York state to use a radiation-free navigation system in neu-

Dan Ireland, RN

Tara Gellasch, MD 882 367 131

4,364

220,641 22,546 7,507

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2020 Rochester/Finger Lakes Healthcare Guide - 37


Hospital Quality

Q

uality in hospitals can be described as care for an existing problem. Hospitals vary “doing the right thing, at the right time, in how well they protect patients from these in the right way—and having the best risks. Your doctor, or the specialist or surpossible results.” This report provides inforgeon he or she recommends, may be highly mation on how well the hospitals in New York skilled, but hospital quality also depends on care for patients with a wide range of health how well all the hospital staff, such as the problems. It can help you choose a hospital nurses, take care of you, and on how well the for yourself and provide useful information hospital is organized. for your loved ones if they need hospital care.  A hospital’s overall quality cannot be A particular hospital might do a very expressed by its scores on these measures good job on some health problems and alone. Indicators do not currently exist to not such a good job on others. Whenever measure how well hospitals treat every type people go to the hospital, they risk getting of illness or patient that they care for. a new health problem while getting medical Source: https://profiles.health.ny.gov/

Auburn Community Hospital, Auburn Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

28 mins 65.83% 17.60%  2.42*  0.67* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.8

State Average 0.2

Clifton Springs Hospital and Clinic, Clifton Springs Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

9 mins 72.50% 14.70%  0.00*  N/A 

* Compares to state value of 1.00 The New York State Department of Health received no complaints related to this provider during this reporting period. (Jan. 1, 2016 through Dec. 31, 2018)

F F Thompson Hospital, Canandaigua Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

36 mins 69.17%  16.20%  0.45*  0.77* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.2

38 - 2020 Rochester/Finger Lakes Healthcare Guide

State Average 0.2


Geneva General Hospital, Geneva Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

16 mins 68.67%  16.70%  0.48* 0.52* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.4

State Average 0.2

Highland Hospital, Rochester Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

34 mins 69.83%  15.50%  0.75*  0.72*

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.1

State Average 0.2

Newark-Wayne Community Hospital, Newark Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

17 mins 69.50%  16.90%  0.00*  1.54*

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.1

State Average 0.2

Rochester General Hospital, Rochester Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

17 mins 68.17%  16.90%  0.60*  1.15* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.2

State Average 0.2

2020 Rochester/Finger Lakes Healthcare Guide - 39


Strong Memorial Hospital, Rochester Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

14 mins 68.83%  16.60%  0.82 * 1.41* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.1

State Average 0.2

The Unity Hospital of Rochester, Rochester Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

20 mins 70.33%  16.80% 0.35* 0.94* 

* Compares to state value of 1.00

Complaints received per 10,000 patient days

This Facility 0.2

State Average 0.2

United Memorial Medical Center Bank Street Campus, Batavia Emergency Department Timeliness Patient Satisfaction Readmissions Within 30 Days Hospital-Acquired Infections - Bloodstream Hospital-Acquired Infections - Surgical Site

20 mins 14.90%  N/A  N/A 

* Compares to state value of 1.00 The New York State Department of Health received no complaints related to this provider during this reporting period (Jan, 1, 2016 through Dec, 31, 2018)

IN GOOD HEALTH — UPSTATE’S HEALTHCARE NEWSPAPER In Good Health publishes separate editions in 4 Upstate New York markets. Ask about Combo discount to advertise in more than one market.

ROCHESTER

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40 - 2020 Rochester/Finger Lakes Healthcare Guide

MOHAWK VALLEY Edition

Herkimer area

(Herkimer County)

Rome, Utica area (Oneida County)


We are conveniently located next to Rochester General Hospital at 1335 Portland Avenue in Rochester. 100 residents

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Our newest specialty is Respiratory Care.

Call 585-544-4000 for Admission information.

The nursing home, located on Portland Avenue in Rochester, has had a troubled past.

Bringing Homes & Families Together Since 1989

SENIOR Real Estate Specialist (SRES) ROC Nursing and Rehabilitation Center provides skilled nursing and residential health care Reverse Mortgage ~ Reverse Purchase forNew SENIORS services to all, without regard to race, creed, color, national origin, disability, age, payer source o GREEN Certified sexual orientation. Investing in Real Estate and Starting with a Plan First Time Home Buyers Divorce Sensitive and Non-PartialWe are conveniently located next to Rochester General Hospital at 1335 Portland Avenue in Rochester. Domestic Partners/Buying, Selling or Downsizing 100 residents Pricing Strategy Advisor 120 certified beds Military Relocation Professional ( MRP) Participates in Medicare Newand ROCMedicaid Nursing and Rehabilitation Center provides skilled nursing and residential health care services to all, without regard to race, creed, color, national origin, disability, age, payer Our newest specialty is Respiratory Care. Call 585-544-4000 for Admission information. source or sexual orientation.

Office: 585-279-8064

The nursing home, located on Portland Avenue intoRochester, has had a troubled past. We are conveniently located next Rochester Hospital 1335 Portland Avenue, Rochester,General NY 14621 Participates Medicare Fax: and Medicaid Tel: (585) in 544-4000 (585) 544-7274

Our newest specialty is Respiratory Care. Call 585-544-4000 for Admission information.

1335 Portland Ave, Rochester, NY 14621

Legacy Financial Insurance Services Turning 65? Confused about your Medicare options? Paying too much in Medicare premiums or copays?

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Resource Directory Acupuncture Acu-Care Acupuncture Center Northeast Medical Center 4000 Medical Center Drive, suite 209 Fayetteville, NY 13066 315-329-7666, 315-378-5556 www.AcupunctureCenterUSA.com Clinton Crossings Medical Center Building C, suite 5 919 Westfall Road Rochester, NY 14618 585-358-6186

„„ This practice offers worry-free and painless acupuncture for a wide variety of health concerns including neuropathy and pain, sports medicine, surgical acupuncture care, women’s healthcare, cancer supportive care and prevention, autism care, ADHD treatment, neurodegenerative diseases, post-stroke rehabilitation care and mental health issues. Trained in Western medicine, Rui Wang is also a seventh-generation acupuncturist who began apprenticing with her father and grandfather in middle school. The practice’s mission is to provide personalized preventive and therapeutic healthcare; to enhance quality of life and healthcare and to integrate traditional Chinese medicine with Western medicine.

Agencies — Adoption Services Adoption STAR

131 John Muir Drive Amherst, NY 14228 866-691-3300 716-639-3900 adoptionstar.com info@adoptionstar.com

„„ Adoption STAR places children of all races, backgrounds, disabilities and circumstances, including those who are at risk of entering out-of-home placements. The nonprofit offers training, advocacy

and resources for those it serves, along with comprehensive individual, couples, group and telephone counseling. There are also support groups for birth mothers, birth grandparents, adult adoptees and others who are touched by adoption.

Bethany Christian Services 321 East Ave. Rochester, NY 14604 585-288-6760

„„ Global nonprofit Christian organization that assists with US and international adoptions, helps foster parents give homes to children, provides pregnancy counseling, aids refugees and immigrants who are resettling in the U.S., and partners with other countries to help keep families together.

Catholic Family Center 87 N. Clinton Ave. Rochester, NY 14604 585-546-7220 www.cfcrochester.org

„„ The Catholic Family Center assists with domestic and international adoptions of infants, older children and those with special needs. It also makes comprehensive information available about all aspects of adoption, and conducts confidential interviews and home studies. In addition, the agency offers post-placement services, complete documentation for legalization as required by the court, and a host of other services. Depending on the type of adoption, home study and CFC placement fees are based on a sliding fee scale or a flat rate.

Hillside Children’s Center Hillside Family of Agencies 1 Mustard St. Rochester, NY 14609 585-256-7500 adoption@hillside.com

„„ The Hillside Children’s Center assists families that need international or domestic home studies, provides information on all aspects of adoption and foster care and

42 - 2020 Rochester/Finger Lakes Healthcare Guide

offers referrals for services, trainings and informational classes. The nonprofit also offers pre and post-adoption parent support group and youth support groups.

Jewish Family Services of Rochester (JFS) 441 East Ave. Rochester, NY 14607 585-461-0110  www.jfsrochester.org

„„ JFS provides in-depth, individualized consultations for families considering adoption, and pre-placement home studies for prospective adoptive parents that meet the standards of domestic, international and public placing agencies, and those of private adoptions. The agency also conducts post-placement visits, and prepares reports that meet government requirements and those of placing entities. JFS offers regular informational meetings on all aspects of adoption that are free and open to the public, and its adoption staff are available via telephone and email to answer questions about its programs and services.

Agencies — Health / Human Services Action for a Better Community, Inc. 400 West Ave., Rochester, NY 14611 585-325-5116 www.abcinfo.org

„„ Offers programs that give low-income individuals and families opportunities to become self-sufficient. These include educational programs, assistance for at-risk youth, Head Start, job placement assistance and coaching, weatherization and energy conservation assistance, and individual and group counseling for alcohol and substance abuse.


One place, total care

Ask us about any of our services, and visit our website to see our Service page to read more about:

General Dentistry for the entire family: • • • • • • • •

Drs. Emery & Scuro welcome you to our stateof-the-art dental practice where your oral health and comfort are our primary concern.

Dental implants Periodontics Laser Gum Surgery (LANAP) Tooth colored fillings Porcelain veneers Crown and Bridge Childrens Dentistry Endodontics / Root Canal

• Orthodontic treatment for adults and children • Oral Sleep Apnea Appliance • Oral surgery • Teeth whitening • Preventive care • Full and partial dentures

Emery and Scuro DMD, PC | 2184 Chili Ave, Rochester, NY 14624 (585) 247-7110 | www.drsemeryandscuro.com Emery & Scuro DMD, PC has been recognized as one of the top Rochester Dentistry practices. Verified by Opencare.com

Anthony L. Jordan Health Corporation www.jordanhealth.org

„„ Offers a huge number of services, including family, adolescent and pediatric medical care, mammography, obstetrical and gynecological care, behavioral health, dental care and refugee health care. Jordan Health also offers HIV treatment and a support group for those in care.

Health Centers

82 Holland St. Rochester, NY 14605 585-423-5800

ƒƒ Urgent Care 585-426-7425 ƒƒ Brown Square Center 322 Lake Ave. Rochester, NY 14608 585-254-6480 ƒƒ Woodward Center 480 Genesee St. Rochester, NY 14611 585-436-3040 ƒƒ Jordan Health at Andrews Terrace 125 St. Paul St. Rochester, NY 14604 585-423-5834 ƒƒ Jordan Health at CCIA 120 N. Main St., Suite 11 Canandaigua, NY 14424 585-396-0222 ƒƒ Jordan Health at Franklin Educational Campus

„„ Open only to registered students during school calendar. 950 Norton St. Rochester, NY 14621 585-324-3726

ƒƒ Jordan Health at Glenwood Gardens 41 Kestrel St. Rochester, NY 14613 585-423-5837 ƒƒ Jordan Health at Kennedy Tower 686 S. Plymouth Ave. Rochester, NY 14608 585-423-5836 ƒƒ Jordan Health at Community Place 151 Parsells Ave. Rochester, NY 14609 585-454-7530

American Red Cross, Greater Rochester Chapter 825 John Street West Henrietta, NY 14586 585-241-4400

„„ www.redcross.org/local/new-york/ western-central-new-york/chapters/rochester „„ Provides disaster aid, emergency health and safety services and programs for youth and young adults, and veterans and their families. Serves those living in Livingston, Monroe and Ontario counties, and sends teams out of the country.

Arc of Monroe

2060 Brighton Henrietta Townline Road Rochester, NY 14623 585-271-0660 https://arcmonroe.org/

„„ The Arc of Monroe has been supporting people with intellectual or developmental disabilities and their families throughout Monroe County for over 60 years. It provides various services including residential housing, day habilitation, employment readiness, supported employment, respite recreation, community habilitation, self-direction, health homes, guardianship,

autism testing and health services.

Bridges for Brains

5760 Duke of Gloucester Way Farmington, NY 14425 585-396-0070 www.bridgesforbraininjury.org

„„ Bridges for Brains was founded to guide individuals with a traumatic brain injury and physical disabilities and their families, by ‘bridging the gap’ between surviving and living lives of independence with dignity and hope.

Cameron Community Ministries 48 Cameron St. Rochester, NY 14606 585-254-2697 cameronministries.org

„„ A social services organization operating in and for the Lyell-Otis neighborhood in downtown Rochester, offering youth programs, daily lunch, emergency food pantry and a charity closet.

Catholic Charities Community Services Water Tower Park 1099 Jay St., Building J Rochester, NY 14611 585-339-9800 www.cccsrochester.org

„„ Offers a wealth of programs for those who have developmental disabilities, traumatic brain injuries (TBIs) chronic illnesses and HIV/AIDS.

Catholic Charities of the Finger Lakes ƒƒ Geneva Office 94 Exchange St.

2020 Rochester/Finger Lakes Healthcare Guide - 43


tlement, provide chemical dependency treatment, mental health services and crisis counseling; and supply emergency housing. The nonprofit also has an emergency food pantry.

Geneva, NY 14456 315-789-2235 ƒƒ Canandaigua Office 120 N. Main St., Suite 40 Canandaigua, NY 14424 585-394-0190

„„ Offers many services, including emergency assistance, help with applying for SSI, TANF and family case management, and assistance for the adoptive parents or guardians of children. Serves Ontario, Seneca, Yates, and Cayuga counties.

Catholic Charities of Livingston County 34 E. State St. Mt. Morris, NY 14510 585-658-4466 www.aboutcclc.org

„„ Provides a host of services for families, children and youth that includes family therapy, parenting classes, SSI/SSD case management, emergency housing and a food pantry.

Catholic Family Center (CFC) 87 N Clinton Ave, Rochester, NY 14604 585-546-7220 www.cfcrochester.org

„„ CFC has 16 sites in Monroe County. Its programs include those that support seniors and families, assist with foster care and adoption, help with refugee reset-

„„ CFC’s programs are site-specific. Call the main number to learn where to go for that which you need.

CDS Monarch

860 Hard Road Webster NY 14580 585.341.4600 www.cdsmonarch.org

„„ CDS Monarch serves those who have intellectual and developmental disabilities, providing residential homes throughout Monroe and Wayne county, prevocational training, clinics that offer physical therapy and other treatments and other benefits.

Charles Settlement House, Inc. 71 Parkway Rochester, NY 14608 585-277-0810 www.charlessettlementhouse.org

„„ Serves families, individuals and children in northwest Rochester through providing emergency assistance, after-school activities and a day camp for kids, meals for seniors and other services.

CP Rochester

3399 Winton Road S. Rochester, NY 14623

585-334-6000 www.cprochester.org/

„„ CP Rochester supports individuals of all ages and abilities to determine their own pathway in life. It partners with the individual, their family and the community to fulfill the individual’s right to live a productive and rewarding life. CP Rochester provides a wide range of quality health, educational, and support services in the greater Rochester area to assist individuals in achieving their goals. The organization envisions a community where people of all abilities lead rewarding lives. Meaningful partnerships are nurtured to ensure all doors are open and opportunities are available for everyone.

DePaul

1931 Buffalo Road Rochester, NY 14624 585-426-8000 www.depaul.org

„„ This nonprofit has addiction prevention, affordable housing and vocational programs, senior living communities, residences for those have mental health issues, and provides other services as well.

Epilepsy-Pralid, Inc. 2 Townline Circle Rochester, NY 14623 585-442-6420 www.epiny.org

„„ Provides advocacy, training, education-

Free and Subsidized Health Clinics Finger Lakes Community Health

„„ Oak Orchard is a federally qualified community and migrant health center, providing community-based primary and preventative medical care, preventative and restorative dental care and full optical care to medically indigent and insured patients.

See page 45

Family Counseling Service of the Finger Lakes, Inc. See page 45

Health Reach Healthcare for the Homeless Program

Health Care for the Homeless Health Reach Clinic 819 W. Main St. Rochester, NY, 14611-2334 585-368-3720

„„ The Healthcare for the Homeless Program (HCHP) provides comprehensive medical and dental care for homeless individuals and families in Rochester and Monroe County, regardless of their ability to pay. Those it serves can obtain health assessments, mental health evaluations, dental exams, tests for tuberculosis, HIV and STDs; treatment of acute and chronic health conditions, dental exams and care,

Ontario County Mental Health Center See page 50

referrals for additional treatment and other benefits. „„ HCHP provides services at its West Main Street clinic, and through a Mobile Medical Unit .

Oak Orchard Community Health Center 300 West Ave. Brockport, NY 14614 585-637-3905

44 - 2020 Rochester/Finger Lakes Healthcare Guide

Planned Parenthood of Central and Western New York See page 65

Trillium Health See page 50

St. Joseph’s Neighborhood Center See page 50

Spiritus Christi Mental Health Center 121 N. Fitzhugh St.


al opportunities, and tailored support solutions that meet the behavioral, physical and social needs of children, adults, and families affected by brain injury, epilepsy, or developmental disability. Serves the Finger Lakes, Central NY and the Southern Tier.

Finger Lakes Community Health Geneva Community Health 601-B Washington St. Geneva, NY 14456 315-781-8448

„„ Offers medical, dental and behavioral health care, reproductive health services and treatment for STDs.

Family Counseling Service of the Finger Lakes, Inc. www.fcsfl.org

ƒƒ Main Office 671 S. Exchange St. Geneva, NY 14456 315-789-2613 www.fcsfl.org

Hickok Center for Brain Injury 114 South Union St. Rochester, NY 14607 585-271-8640 www.hickokcenter.org

„„ The Hickock Center for Brain Injury’s offerings include a 24/7 home care program, structured day and independent living skills programs and vocational services. All are provided in a safe, supportive environment in which people who have suffered brain injuries and other neurological challenges can design and direct their own life journeys.

Livingston County Department of Social Services 1 Murray Hill Drive Mt. Morris, NY 14510 585-243-7300 livingstoncounty.us/274/Social-Services

„„ Offers programs that provide financial assistance, help with utility costs, weatherization assistance and other forms of aid.

ƒƒ Ontario County Office 514 S. Main St. Canandaigua, NY 14424 585-394-8220

„„ Provides professional, confidential services that help individuals and families resolve parent-child conflicts and marital difficulties, and deal with low self-esteem, depression, communication issues, work-related stresses and family violence.

Monroe County Department of Human Services

www2.monroecounty.gov/hs-index.php 111 Westfall Road Rochester, NY 14620 585-753-6000

„„ Offers a comprehensive list of services that promote a higher quality of life for Monroe County’s families, children, elderly and disadvantaged adults.

Ontario County Mental Health Center

www.co.ontario.ny.us/99/Mental-Health

„„ Provides evaluation, treatment and referral services to Ontario County residents aged five-years-old and above. ƒƒ Canandaigua Office 3019 County Complex Drive Canandaigua, NY 14424 585-393-4363 ƒƒ Geneva Office 83 Seneca St.  Geneva, NY 14456 315-789-6706

Ontario County Social Services

www.co.ontario.ny.us/118/Social-Services

„„ Provides a wealth of services that support and protect families and individuals, and encourage personal responsibility and self-sufficiency. ƒƒ Canandiagua Office 3010 County Complex Drive Canandaigua, NY 14424 585-396-4060 877-814-6907 ƒƒ Geneva Office 83 Seneca St. Geneva, NY 14456 315-789-1767

The Salvation Army of Greater Rochester

Free and Subsidized Health Clinics Rochester, NY 14614 Phone: 585-325-1180, x114

„„ Licensed mental health professionals provide free mental health care to uninsured or underinsured adults and youth.

Wayne Community Health Center 1519 Nye Road Lyons, NY 14489 Phone: 315-871-3178

„„ Offers discounted dental services to those without insurance.

The Women’s Health Center at Clinton Family Health Center 309 Upper Falls Blvd (585) 922-0260

„„ Provides a wide variety of services for women of all ages, including adult and adolescent gynecological care, routine and high-risk obstetrical care, family planning services and prenatal care. The center has a special interest in serving those who speak Spanish.

A financial specialist is on hand to assist patients with insurance coverage, and fees are on a sliding scale based upon financial need.

„„ Physical Exams: first Tuesday of every month, 6 to 8 p.m.

URWell Student Outreach program

„„ Dermatology nights (treatment of skin diseases): third Thursday of every month, 6 to 8 p.m.

URWell @ Asbury 1040 East Ave. Rochester, NY 14607 Church: 585-271-1050 All services free

„„ Volunteer University of Rochester School of Medicine and Dentistry students provide high-quality preventative and health maintenance services to uninsured and under-served families at three Rochester clinics. URWell’s services include ongoing treatment for chronic conditions, preventative medical care, physical exams. Patients can also obtain hypertension and diabetes screenings, flu vaccinations, evaluations to determine eligibility for Medicaid and other programs and other services. First come, first served.

URWell @ St. Joseph’s Neighborhood Center 417 South Avenue Rochester, NY 14620 585-325-5260

„„ Appointments are available Tuesdays, 6 to 7 p.m. Call-585-325-5260. „„ As of December of 2018, patients coming to the UR Well clinic at St. Joseph’s Neighborhood Center must pay $30 for an initial physical exam, and the costs of tests. Co-pays are based upon income, the highest being $20.

„„ Walk-in clinic: Thursday evening from 6 to 8 p.m. (Signup starts at 5:30 p.m.)

2020 Rochester/Finger Lakes Healthcare Guide - 45


70 Liberty Pole Way, PO Box 41210 Rochester, NY 14604 585-987-9500 www.rochestersalvationarmy.org

„„ Offers a great number of services, including emergency and family services, and after-school and summer programs for youth, and seasonal programs such as Project Bundle-Up, which supplies warm clothing to children, and Adopt-A-Family.

St. Joseph’s Neighborhood Center 417 South Ave. Rochester, NY 14620 585-325-5260 www.sjncenter.org

„„ Provides comprehensive health care, social work services and counseling to uninsured or underinsured individuals and families.

United Way of Greater Rochester 75 College Ave. Rochester, NY 14607 585-242-6564 uwrochester.org

„„ United Way of Greater Rochester’s mission is to magnify and focus the power of community resources to advance the common good.

Veterans Outreach Center 447 South Ave. Rochester, NY 14620 585-546-1081 www.vocroc.org

„„ Offers transitional housing, mental health services, educational and vocational training programs and other supportive services for veterans and their families. Provides referrals to community resources for substance abuse treatment, domestic violence issues, post-traumatic stress disorders, parenting skills, and other programs.

Volunteers of America Upstate New York (VOA) 214 Lake Ave. A Rochester, NY 14608 585-647-1150 www.voaupny.org

„„ Helps those in local communities emerge from poverty, become more self-reliant and reach their full potential. To those ends, the VOA provides child care, housing and support services for the homeless, employment services, life skills training and other forms of assistance.

AIDS/HIV Services Action Front Center

33 Chestnut St., 2nd Floor Rochester, NY 14604

585-262-4330 actionfc@abcinfo.org

„„ Provides testing, educational programs, case management and other services for those in the greater Rochester area who are living with or affected by HIV/AIDS.

Anthony L. Jordan Health Center See page 47

MOCHA Center

189 N. Water St., Suite 1 Rochester, NY 14604 585-420-1400 https://mochacenter.org

„„ A space in which LGBTQ people of color can socialize, network and address health issues. Provides free HIV testing and safer sex tools, along with sex education, free safer sex tools and other services. Focuses on LGBTQ communities of color, but all are welcome.

Monroe County Health Department Sexually Transmitted Disease Clinic Bullshead Plaza 855 West Main St. Rochester, NY 14611 585-753-5481

„„ Offers STD/HIV care, educational information about STDs and HIV, and instruction in how to reduce risky sexual behavior and make healthier choices. No appointment is needed. All services are free and confidential, and those under the age of 18 need not have a parent’s consent to be seen.

Planned Parenthood of Central and Western New York See page 65

Trillium Health

www.trilliumhealth.org

ƒƒ Main Office 259 Monroe Ave. at Monroe Square Rochester, NY 14607 585-545-7200 800-266-9292 ƒƒ Health Outreach Project 416 Central Ave. Rochester, NY 14605 585-454-5556 

„„ Walk-in HIV and Hepatitis C testing one to four p.m. Monday through Friday English and Spanish spoken ƒƒ Finger Lakes Office  30 Elm St.  Geneva, NY 14456  315-781-6303

„„ Offers primary care for adults 18 years old and older, behavioral wellness, and healthcare programs for the LGBTQ and transgender populations and for women.

46 - 2020 Rochester/Finger Lakes Healthcare Guide

The agency also provides testing and treatment for HIV and other illnesses, a support group for those dealing with HIV, substance abuse treatment, housing assistance and other services. Trillium Health serves several counties, including Monroe and Ontario county and part of Livingston County.

Associations / Foundations Alzheimer’s Association, Rochester & Finger Lakes Region 435 E. Henrietta Rd. Rochester, NY 14620 24/7 Helpline 1-800-272-3900 www.alz.org/rochesterny 

„„ The leading voluntary health organization in dementia care, support and research, the Alzheimer’s Association, Rochester & Finger Lakes Region serves individuals who live with Alzheimer’s or another dementia and their caregivers in Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates counties. A team of professional care coordinators will help your family navigate the difficult decisions and uncertainties you face at every stage of the disease. To setup a care consultation, join a support group, or register for social activities and educational programs call 1-800-272-3900.

ALS Association Upstate New York Chapter 135 Old Cove Road, Suite 213 Liverpool, NY 13090 315-413-0121 866-499-7257 info@alsaupstateny.org

„„ Covers Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Yates counties „„ The ALS Association offers help and hope to those facing ALS and their families through supporting research into the disease and its treatment. In addition, the association helps individuals and families connect with chapter programs and services and resources that are available in New York State. The nationwide nonprofit also offers educational groups and materials, support groups, loans of medical equipment, grants to offset the cost of respite care, and grants to offset medical, transportation and home-modification costs that are disease-related. Those grants can only cover expenses that are not covered by traditional funding streams.

American Diabetes Association

160 Allens Creek Road, Building 160, first floor Rochester, NY 14618


585-458-3040 www.diabetes.org/in-my-community/ local-offices/rochester-new-york

„„ Offers a variety of free programs, workshops and other services for those living with diabetes and their friends and families, including Camp Aspire, a summer camp for children.

American Heart Association 25 Circle St., Suite 102 Rochester, NY 14607-1007 585-371-3227

„„ This nonprofit offers a variety of services in a bid to create a world free of heart disease and stroke. These include classes in smoking cessation and CPR, advocating for the establishment of local walking and biking routes, seeking to make healthier food options available in neighborhoods and supporting efforts to give children opportunities to be more physically active while in school.

American Lung Association in New York, Rochester 1595 Elmwood Ave. B1 Rochester, NY 14620 585-442-4260 1-800-LUNGUSA www.lung.org

„„ The American Lung Association supports research and educational efforts and engages in advocacy in order to improve lung health, prevent lung disease and save lives. It has four strategic imperatives: to defeat lung cancer, reduce the burdens of lung disease upon those affected by it and their families, eliminate tobacco use and tobacco-related diseases, and improve the air we breathe overall.

Brain Injury Association of New York State 4 Pine West Plaza, Suite 402 Albany, NY 12205 518-459-7911 Family Helpline: 800-444-6443 info@bianys.org Rochester chapter, contact Sharon Johnson at 315-516-8162

„„ The mission of this statewide non-profit is to minimize the incidence of brain injury, and to support, educate and advocate for adults and children who have suffered such injuries and their families. The Association offers prevention programs, professional development programs, a video and publications library and a toll-free family help line, and has chapters and support groups throughout New York State.

Cystic Fibrosis Foundation – Western NY 100 College Parkway, Suite 280

Williamsville, NY 14221 716-204-2535  west-ny@cff.org  Serves the Rochester and Buffalo areas.

„„ The Cystic Fibrosis Foundation is dedicated to finding a cure for cystic fibrosis, and helping all who have the disease lead full, productive lives. To those ends, the nonprofit funds research into the disease and its treatment, promotes individualized treatment, and strives to ensure that those who have been diagnosed with cystic fibrosis have access to high-quality, specialized care.

Crohn’s & Colitis Foundation Rochester/Central New York Chapter

2117 Buffalo Road #299 Rochester, NY, 14624 585-967-0266 Serves Rochester, Syracuse, Binghamton and all surrounding counties.

„„ The Crohn’s & Colitis Foundation is dedicated to finding cures for Crohn’s disease and ulcerative colitis, and to improving the quality of life of children and adults who are affected by those diseases. To those ends, the nonprofit sponsors research, offers educational programs for patients and healthcare professionals and provides supportive services that can help people cope with the diseases. Crohn’s disease and ulcerative colitis are collectively known as inflammatory bowel diseases (IBD). For information on support groups, call the foundation.

Huntington’s Disease Society of America Greater New York/New Jersey Region 505 Eighth Ave. Suite 902 New York, NY 10018 212-242-1968 800-345-HDSA http://hdsa.org

„„ Provides community and educational services, advocacy and support for research in an effort to improve the lives of all affected by Huntington’s disease.

Lupus Alliance of Upstate New York ƒƒ Main-Court Building 438 Main St., Suite 203 Buffalo, NY 14202 800-300-4198 info@lupusupstateny.org

„„ Offers information and support to lupus patients, caregivers and families, and tries to raise awareness and understanding of lupus and related autoimmune diseases. The alliance also funds research that could lead to earlier diagnoses of these diseases, more effective treatments of them, and a

cure. „„ Serves 33 counties, including Monroe, Ontario and Livingston.

March of Dimes

3445 Winton Place, Suite 121 Rochester, NY 14623 585-424-3250 www.marchofdimes.org

„„ The March of Dimes is a nationwide nonprofit that seeks to improve the health of babies and reduce infant mortality through preventing premature birth and birth defects. Local chapters make available funds for projects that are designed to meet pregnant women’s perinatal needs.

Mental Health Association of Rochester/Monroe County, Inc. ƒƒ Main Office 320 N. Goodman St. N., #202  Rochester, NY 14607 585-325-3145 ƒƒ Self-Help Drop-In Support Services  539 South Ave. Rochester, NY 14620 585-454-3530 ƒƒ Life skills 344 N. Goodman St. Rochester, NY 14607 585-224-2005 ƒƒ Livingston County Zion Episcopal Church 10 Park Place/P.O. Box 206 Avon, NY 14414 585-226-3150 ƒƒ Ontario County 120 N. Main St. Canandaigua, NY 14424 585-629-0386

„„ Provides creative wellness opportunities, a seven-day-a-week Self-Help Drop-In Service, employment support, life skills workshops and other services that promote mental wellness.

Muscular Dystrophy Association (MDA) 1425 Jefferson Road 2nd Floor Rochester, NY 14623 585-424-6560 rochester@mdausa.org

„„ MDA supports research into life-changing treatments for multiple neuromuscular diseases. Outside the US government, the nonprofit is the largest source of funding for such research.

National Kidney Foundation 1344 University Ave., Suite 270 Rochester, NY 14607 585-598-3963

2020 Rochester/Finger Lakes Healthcare Guide - 47


infoupny@kidney.org Helpline, NKF Cares: 855-653-2273, or email nkfcares@kidney.org.

„„ The National Kidney Foundation is dedicated to preventing kidney disease, raising awareness of the illness and supporting its treatment. NKF Cares, the nonprofit’s helpline, gives those suffering from kidney disease, their family members and their caregivers access to some of the support they need, along with information on kidney disease, organ donation and organ transplantation.

National Stroke Association 9707 E. Easter Lane Centennial, CO 80112 800-787-6537 info@stroke.org

„„ Strives to reduce the incidence and impact of stroke, and to meet the needs of stroke survivors, their caregivers, and healthcare professionals who are in the nationwide stroke community. To those ends, the National Stroke Association offers programs on stroke prevention, treatment, and rehabilitation, supports for those impacted by stroke and other services.

Parkinson’s Foundation New York and New Jersey 1000 Elmwood Ave, Ste 1600 Rochester, NY 14620 585-234-5355 Helpline: 1-800-4PD-INFO (473-4636) greaterrochesterinfo@parkinson.org

„„ The nonprofit Parkinson’s Foundation conducts research, education, and public advocacy related to Parkinson’s disease.

Rochester Area Community Foundation 500 East Ave. Rochester, NY 14607 585-271-4100 racf@racf.org

„„ The Community Foundation partners with generous philanthropists and community organizations to improve the quality of life for people who live and work in the eight-county region it serves, which includes Monroe, Ontario and Livingston counties. As a leading grantmaker, the nonprofit focuses upon two main goals: creating an equitable community, and strengthening the region’s vitality.

Autism Services AutismUp

50 Science Pkwy., Rochester, NY 14620 585-248-9011 contact@autismup.org

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For Active Baby Boomers ROC55.COM

„„ AutismUp provides a great variety of services and supports to individuals with Autism Spectrum Disorder and their families who live in and around Greater Rochester. It also assists professionals, businesses and schools that are involved with those individuals.  

Golisano Autism Center, Inc. 50 Science Parkway Rochester, NY14620 585-685-8300 info@golissanoautismcenter.org www.golisanoautismcenter.org

„„ The Golisano Autism Center, Inc. is transforming the delivery of autism services in the region. A comprehensive, enriched and innovative model co-locates resources offered by multiple providers and experts in ASD knowledge and in their specific service areas. Services offered range from early intervention through adulthood, providing support for the lifespan from dedicated autism specialists. Clinical, educational, recreational, social and transitional services help fulfill the needs of a growing community of individuals with autism. Positioned on a bus line and centrally located for families from the Greater Rochester and surrounding areas, fragmented autism services are a thing of the past.

The Autism Council of Rochester 1025 Commons Way Rochester, NY 14623 585-413-1681 www.theautismcouncil.org

„„ The Autism Council of Rochester’s mission is to serve children and adults 16-years-old and older who are living with Autism and other developmental disabilities, families that are supporting children or young adults who have those disorders, and the service providers, educators and others who are involved with those children and adults. To those ends, the nonprofit provides educational, community, family and transition to work programs,

48 - 2020 Rochester/Finger Lakes Healthcare Guide

along with support groups.

Bereavement Support Groups American Red Cross Clara Barton/ Livingston Chapter House 57 Elizabeth St. Dansville, NY 14437 585-335-3500 1st, 3rd, and 5th Monday of the month: 6-7:30 p,m. (Call to verify schedules)

Bereavement Support Group

Sands Cancer Center, 395 West St. Canandaigua, NY 14424 585-396-6780.

„„ UR Medicine Thompson Health hosts a bereavement support group from 4:30 to 6 p.m. on the second Thursday of each month at the Sands Cancer Center, 395 West St. in Canandaigua. Described as warm, accepting and informal, this group is for people in all phases of grief and is open to anyone struggling with any loss of any kind. Members are invited to continue attending monthly meetings as long as they need to, knowing they have a confidential place to express whatever they need, and that they will receive the help of others in their grieving process. The group is co-facilitated by Deborah Wiepert, the coordinator of the Wilmot Cancer Institute’s Sands Cancer Center on the Thompson Health campus, and Eileen Alven of Thompson Health’s spiritual care volunteer program.

Gates Presbyterian Church

1049 Wegman Road, Gates, NY Second and fourth Tuesdays, 5:30-7p.m. 585-475-8800

Center for Compassion and Healing 3111 Winton Road S. Rochester, NY 14623 Thursdays, 5:30-7:00 p.m. 585-475-8800

David H. Klein Center for Compassion and Healing

Provided by Lifetime Care, a division of Rochester Regional Health. 585-475-8800 lifetimecare.org/services/support-wellness

John Knox Presbyterian Church

3233 W. Ridge Road, Greece, NY Second and fourth Fridays, 1 to 2:30 p.m. 585-475-8800

Center for Compassion and Healing 3111 Winton Road S.


Free Legal Clinics

Rochester, NY 14623 First and third Tuesdays, 6:30-8 p.m. 585-475-8800

CJ Ryan Consults

ACCORD Mediation Services

„„ CJ Ryan Consults is a professional coaching and human resources consulting firm. Alongside their services in the professional world, CJ Ryan also provides individual or group programs for adults, related to death, health loss, job loss and other mental-health crises.

„„ ACCORD Mediation Services offers an array of dispute resolution services and support to individuals and organizations. Mediation is a method of dispute resolution that can work alongside the legal system, providing meaningful assistance when navigating a lawsuit or a dispute with another individual or organization.

5581 Lochcrest Circle Canandaigua, NY 14424 973-610-7000 cjryanconsults.com

The Compassionate Friends Rochester Chapter „„ Nonprofit, self-help support organization for families who have experienced the death from any cause of a child, grandchild or sibling of any age. There are requirements as to religious affiliation or membership. Meetings are held twice-monthly at the address below.

The First Unitarian Church 220 Winton Road S. Rochester, NY 14620 www.tcfrochester.org

„„ Check the website for meeting days and times.

Blind & Vision Impaired The Association for the Blind and Visually Impaired 500 S. Clinton Ave. Rochester NY, 14620 585-232-1111 www.goodwillfingerlakes.org

„„ The Association for the Blind and Visually Impaired (ABVI) is a mission program of Goodwill of the Finger Lakes. Through comprehensive vision rehabilitation services at ABVI, a child or an adult can learn the skills needed to overcome the challenges of living with vision loss. Individuals who participate in the services learn how to make the best use out of any remaining vision they may have, learn adaptive techniques to carry out everyday tasks, learn techniques to travel safely, are supported during their emotional adjustment to vision loss and may receive training to secure employment or advance their career.

2020 Rochester Healthcare

Guide is online @ www.GVhealthnews.com

5297 Parkside Drive, Suite 408 Canandaigua, NY 14424 585-461-2654 accordmediates.com

Lawyers Serving Warriors PO Box 65762 Washington, DC 20035 202-265-8305 Fax 202-328-0063

„„ The Lawyers Serving Warriors program offers pro bono legal help to veterans serving in Iraq and Afghanistan. To be eligible, a veteran must be facing one or more of the following conditions: • an administrative separation • a mental evaluation board • a physical evaluation board • Inappropriate discharge characterization

Legal Assistance of Western New York- LawNY 1 West Main St, Suite 400 Rochester, NY 14614 585-325-2520 lawny.org

„„ LawNY is a non-profit law firm that provides free legal aid to people across Western New York. LawNY provides legal advice or assistance in civil cases, such as evictions, unemployment disputes, foreclosures and more.

Lifespan Guardianship Program 1900 S. Clinton Ave. Rochester, NY 14618 585-244-9114 lasroc.org

„„ Provides personal and financial management guardianship for court-assigned elders, aged 60 and up.

The Legal Aid Society of Rochester 1 West Main St., Suite 800 Rochester, NY 14614 585-232-4090 lasroc.org

„„ Not-for-profit organization that provides direct civil legal services, including lay advocacy and related human services, to adults and children. Seeks to make sure that those seeking justice receive full and fair hearings.

Monroe County Legal Assistance Center (MCLAC) 585-325-2520 www2.monroecounty.gov/vsa-legal

„„ MCLAC offers free civil legal services to eligible Monroe County clients. The agency’s services cover cases involving housing law, employment rights, the rights of those who have criminal records, the denial of public benefits, the civil legal problems that those 60 years old and older can face, and other legal areas.

The Veterans Consortium Pro Bono Program

701 Pennsylvania Ave., NW, Suite 131 Washington, DC 20004 (202) 628-8164 Toll Free: (888) 838-7727

„„ This program offers the services of attorneys free of charge to veterans and their qualifying family members who have an appeal pending at the U.S. Court of Appeals for Veterans Claims (Court). Appellants who have filed an appeal with the Court can request assistance from The Veterans Consortium.

Outreach and Education Components, National Veterans Legal Services Program 1600 K St., Suite 500 Washington, DC 20006 202-265-8305

Volunteer Legal Services Project of Monroe County, Inc. 1 W. Main St. Rochester, NY 14614 585-232-3051

„„ Provides free legal help for low-income Monroe County residents who are facing non-criminal legal problems. About 1,600 attorneys volunteer their time in order to make sure that low-income people can access the legal system when serious issues arise. The attorneys handle cases involving family, consumer and health law.

2020 Rochester/Finger Lakes Healthcare Guide - 49


Cancer Services Breast Cancer Coalition of Rochester 1048 University Ave. Rochester NY 14607 585-473-8177 http://bccr.org

„„ Provides information and classes on breast and gynecological cancer, support groups, and other services for those who have been diagnosed with the diseases or have survived them.

Cancer Services Program of the Finger Lakes Region 46 Prince St Rochester, NY 14607 585-224-3070 1-877-803-8070 (for callers outside of Monroe County) csp@urmc.rochester.edu www.getscreened.urmc.edu

„„ The Cancer Services Program of the Finger Lakes Region (CSP-FLR) works with healthcare providers and facilities throughout the Finger Lakes to provide breast, cervical and colorectal cancer screenings at no cost for uninsured women and men in Monroe, Ontario, Seneca, Livingston, Yates and Wayne counties. In need of a screening, but don’t have health insurance? The organization may be able to help. Call to confirm eligibility and schedule a screening. The CSP-FLR is managed and facilitated by UR Medicine’s Center for Community Health & Prevention. It is supported with funds from the state of New York.

Caregiver Respite Services ƒƒ Aaron Manor 100 St Camillus Way Fairport, NY 14250 585-388-4415 aaronmanor.com

„„ A 142-bed nursing facility offering short-term and long-term care, as well as memory care, hospice services and respite services for caregivers. ƒƒ Aaron Manor 418 N. Main St. Penn Yan, NY 14527 315-531-2724 flhealth,org

„„ Offering short-term stays of up to 30 days at a time for persons needing nursing care and assistance, while their primary caregiver is unavailable.

CURE Childhood Cancer Association 200 Westfall Road Rochester, NY 14620

585-473-0180 www.curekidscancer.com

„„ Provides emotional, educational and financial support that can improve the lives of families coping with childhood cancer or a chronic blood disorder. CURE also offers a support group for those families.

Gilda’s Club Rochester

255 Alexander St. Rochester, NY 14607 585-423-9700 www.gildasclubrochester.org

„„ A welcoming community of free support for the men, women, teens and children who are living with cancer, and for their families and friends.

Grasta’s Beauty & Wig Studio

409 Parma Center Road Hilton, NY 14468 585-392-7823 www.grastasBeatuyandWigStudio.com

„„ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles and blends are available.

James P. Wilmot Cancer Center

601 Elmwood Ave. Rochester, NY 14642 585-275-5830 www.urmc.rochester.edu/cancer-center

„„ For seniors ages 70 and up, the James Wilmot Cancer Center offers specialty clinics and services to provide individual care and improve the cancer treatment process. Services available upon referral by a licensed physician.

New York State Department of Health Cancer Services Program www.health.ny.gov/diseases/cancer/ services/

„„ Free breast, cervical and colorectal cancer screenings for men and women who reside in New York State, lack health insurance or have health insurance that might make cancer screenings and diagnostic services unaffordable, and meet age and income requirements. Call 1-866-442-CANCER (2262) to find the cancer services provider nearest you.

13thirty Cancer Connect 1000 Elmwood Ave. Rochester, NY 14620 585-563-6221 www.13thirty.org 

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„„ Offers the support, resources, advocacy services and recreational opportunities that help teens and young adults live with cancer.

Partners in Caring Respite Program (Lifespan) 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400

„„ Gives breaks to the caregivers of those who have early stage dementia or are demonstrating noticeable forgetfulness, allowing the caregivers to take time for themselves or run errands.

Children / Family Services Big Brothers Big Sisters of Greater Rochester 37 S. Washington St. Rochester, NY 14608 585-442-2250 www.BeABig.org

„„ Provides one-to-one mentoring for children 9 to 16 years old living in Monroe, Wayne, Ontario, Livingston, Genesee, Wyoming, Orleans, and Yates counties.

Bivona Child Advocacy Center 1 Mount Hope Ave. Rochester, NY 14620 585-935-7800 www.BivonaCAC.org

„„ Offers children who have been sexually or physically abused a safe, welcoming setting in which they can begin the process of healing. Facilitates the collaboration of social service and legal agencies in order to protect, counsel and treat child victims and their families, and assist with the investigation and prosecution of abusers.

Children Awaiting Parents, Inc. 274 N. Goodman St., Suite D103 Rochester, NY 14607 585-232-5110 www.ChildrenAwaitingParents.org

„„ This national nonprofit finds loving homes for American children who have been abused, abandoned and neglected, and are free for adoption.

Community Child Care Center

170 Troup St. Rochester, NY 14608 585-232-3250 communitychildcarecenter@frontiernet. net 

„„ Not-for-profit childcare center.

CompassionNet-Lifetime Care 3111 Winton Road S.


Rochester, NY 14623 585-214-1068 www.lifetimecare.org

„„ Reaches beyond the traditional medical model of care to help seriously ill children live as normally as possible, alleviate their suffering and keep them at home during the course of their disease.

CP Rochester

3399 Winton Road S. Rochester, NY 14623 585-334-6000 www.cprochester.org/

„„ CP Rochester supports individuals of all ages and abilities to determine their own pathway in life. It partners with the individual, their family and the community to fulfill the individual’s right to live a productive and rewarding life. CP Rochester provides a wide range of quality health, educational, and support services in the greater Rochester area to assist individuals in achieving their goals. The organization envisions a community where people of all abilities lead rewarding lives. Meaningful partnerships are nurtured to ensure all doors are open and opportunities are available for everyone.

The Crisis Nursery of Greater Rochester 905 Monroe Ave. Rochester, NY 14620 585-473-2464 Centerforyouth.net

„„ Provides temporary care for babies and children while their families are in crisis, and refers parents and caregivers for the assistance that can help them cope with and overcome difficult situations.

Daystar for Medically Fragile Children, Inc. 700 Lac De Ville Blvd. Rochester, NY 14618 585-385-6287 x23 www.daystarkids.org

„„ Pediatric day-respite center that helps a family successfully transition an infant or young child who has special health care needs from the hospital to home, and supports that child’s healthy development through to kindergarten enrollment.

Dream Factory of Rochester, Inc. PO Box 308 East Rochester, NY 14445 585-234-0740 rochester@dreamfactoryinc.org  www.dreamfactoryrochester.org

„„ Fulfills the dreams of children aged 3 through 18 who have been diagnosed with critical or chronic illnesses.

Friendship Children’s Center, Inc.

310 Fernwood Ave. Rochester, NY 14609 585-342-7250

„„ Private, nonprofit childcare center that offers year-round care for children 12 months old to 12 years old.

Happiness House ƒƒ 731 Pre Emption Road Geneva, NY 14456 315-789-6828 ƒƒ 5415 County Road 30 Canandaigua, NY 14424 585-394-9510 ƒƒ 4731 Maple Ave. Stanley, NY 14561 585-526-7023

„„ Happiness House is an educational, residential, health and human service organization that excels in providing the highest quality, innovative and cost effective services to children and adults with and without disabilities through collaboration with families and partners throughout the Finger Lakes community. Our belief in the principles of equal opportunity, independence and realization of individual potential is the cornerstone of who we are and what we do. We believe “What Happens Here Changes Lives Forever”.

Make-A-Wish Metro New York & Western New York 3025 Monroe Ave., Suite 200 Rochester, NY 14618 585-272-9474 www.wny.wish.org

„„ Dedicated to granting the wishes of children who have life-threatening medical conditions.

Oregon Leopold Child Care Center 316 Bay St. Rochester, NY 14605 585-288-0074 oregon-leopold@rochester.rr.com  www.facebook.com/OLDCC

„„ Nonprofit childcare center that serves low-income children and families in the northeast quadrant of Rochester and in Rochester’s Children’s Zone.

Twelve Corners Day Care Center 585-272-0880 Twelve CornersDayCare@hotmail.com  www.twelvecornersdaycare.com

„„ Nonprofit day care organization with two sites. The Canal View site is for children from 6 weeks of age to 5 years old. Children 5through 12 years old go to the School Age location, 2131 Elmwood Ave., 585-271-6830.

Villa of Hope

Rochester, NY 14616 585-865-1550 www.villaofhope.org

„„ Provides residential, community-based, educational and behavioral health programs for youth affected by abuse, poverty and mental illness and drug problems at home, and assistance for their families.

Chiropractic Services Modern Chiropractic and Pain Relief & New York Weight Loss 311 W. Main St. Victor, NY 14564 585-398-1201 www.Modernchiropractic.com www.nyweightloss.com

„„ Rochester’s leader in non-surgical pain relief, innovation and advanced protocols. Its unique approach using advanced technology provides faster pain relief including back, neck, knee, shoulder, elbow, hip, plantar fasciitis and neuropathy pain. Modern Chiropractic and Pain Relief doctors maintain an expertise in disc, back and sciatica pain. Discover a world of pain relief utilizing these breakthrough treatments: non-surgical CLASS IV Deep Tissue LASER, SpineMed Decompression and CryoFos. The office also specializes in Active Release Soft Tissue Techniques, advanced chiropractic adjustments and neuropathy. We consider it an honor to care for our patient’s needs and believe trust is earned. New York Weight Loss offers a medically designed, 4-phase protocol resulting in fat loss while sparing muscle mass. Lose 3-7 pounds per week with one-on-one weekly sessions to maintain client privacy and ensure success.

Dental Care Emery & Scuro DMD, PC

2184 Chili Ave Rochester, NY 14624 585-247-7110 www.drsemeryandscuro.com

„„ The doctors at Emery & Scuro DMD and staff are dedicated to the art and science of modern dentistry. They are continuously involved in advanced education courses to keep up with the latest in dentistry, to be able to meet a wide variety of their patients’ dental needs. The doctors strongly believe that an informed patient is an empowered one. That’s why the practice makes it a priority to educate patients on any conditions that may arise and the proposed treatments and procedures to remedy them.

3300 Dewey Ave.

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Dialysis DaVita Kidney Care ƒƒ East Rochester Dialysis 445 W. Commercial St. East Rochester, NY 14445 585-218-0517 ƒƒ Seaway Dialysis 999 E. Ridge Road Rochester, NY 14609 585-266-7348 ƒƒ Newark Wayne Dialysis 1120 S. Main St. Newark, NY 14513 315-331-6958 www.davita.com

„„ DaVita Kidney Care offers in-center and home-based dialysis options with three convenient locations across the Rochester-area. We are on a quest to build the greatest health care community the world has ever seen! Visit our website to learn how DaVita—which is Italian for “giving life”—is working to provide quality service to patients, partners and teammates. Learn more at Davita.com/ChooseDaVita, or call us to schedule a personal tour of one of our centers.

Disability Services Arc of Monroe Health Services, Article 16 Clinic

2060 Brighton Henrietta Townline Road Rochester, NY 14623 585-271-0661 https://arcmonroe.org

The Arc of Monroe’s Article 16 Clinic offers health services such as Autism Testing, Occupational Therapy, Physical Therapy, Speech Pathology, Behavior Intervention, Nutrition, Social Work and psychiatric care for people with intellectual and/or developmental disabilities. The out-patient Article 16 Clinic is certified by NYS OPWDD (Office for People With Developmental Disabilities) and serves people from Western and Central New York.

Center for Disability Rights 497 State St. Rochester, NY 14608 585-546-7510 cdrnys.org

„„ A non-profit community-based advocacy and service organization for all types of disabilities. CDR is an independent living center recognized by the National Council on Independent Living.

Catholic Charities Community Services

Rochester, NY 14611 585-339-9800 cccsrochester.org

„„ Provides services for those with developmental disabilities, like service coordination, employment services, housing assistance, in-home support and independence-fostering programs.

IMA Disability Services 214 Alexander St. Rochester, NY 14607 800-897-5252 theimagroup.com

„„ A national leader in high-quality medical, psychological, speech and language evaluations. IMA focuses on social security disability examinations, va compensation and pension exams, employability evaluations and occupational health services.

Lifetime Assistance Incorporated 425 Paul Road Rochester, NY 14624 585-426-4120 www.lifetimeassistance.org

„„ Lifetime Assistance Incorporated offers a full spectrum of services to empower individuals with developmental disabilities. As a dedicated, hands-on partner Lifetime helps people with developmental disabilities to achieve their full potential and to be included in the community. Whether it’s getting a job in the career field of their choice, living as independently as possible or leading a healthy and happy life, these goals are reached because individuals and professionals at Lifetime reach them together. By combining its expertise and training with a deep understanding of each person’s specific desires, Lifetime can facilitate a person-centered plan that will best foster independence, dignity and success.

Starbridge

1650 South Ave, #200 Rochester, NY 14620 585-546-1700 starbridgeinc.org

„„ Partners with disabled individuals to promote independence and quality of life. Connects individuals with education, employment, health and community living services, and advocates for disability rights at a community level.

2020 Rochester Healthcare

Guide is online @ www.GVhealthnews.com

1099 Jay St.

52 - 2020 Rochester/Finger Lakes Healthcare Guide

Disabilities — Accessibility Modification Bishop Sheen Ecumenical Housing Foundation, Inc. See page 54

Disabilities — Recreation Cobblestone Arts Center for Persons with Disabilities

1622 Route 332 Farmington, NY 14425 585-398-0220 cobblestoneartscenter@gmail.com  www.CobblestoneArtsCenter.com

„„ Dedicated to bringing the performing and visual arts to students with disabilities.

Education and Prevention Consumer Credit Counseling Service of Rochester 1000 University Ave, Suite 900 Rochester, NY 14670 585-546-3440 cccsofrochester.org

„„ Provides professional financial counseling for individuals, providing a detailed income review, assets and expenses report, and connects those in need with social services, educational materials and resources as well as a debt management plan. Also provides specialty services for seniors on Representative Payee’s and Reverse Mortgages.

Rochester OASIS

259 Monroe Ave. Rochester, NY 14607 585-730-8800 www.oasisnet.org/rochester-ny oasis.rochester@wny.twcbc.com

„„ OASIS is a national educational organization that was created to enrich the lives of mature adults by providing programs on the arts, humanities, selected technologies and health-oriented subjects and technologies, along with the opportunity to volunteer. One catalog included a course on the Bill of Rights, at least one book club, Pilates classes and instruction on using an iPhone or Android phone. OASIS membership is free, though you must pay a very small fee to take most classes.

TechAge Learning Center 1200 Edgewood Ave. Rochester, NY 14618 585-461-2000 ext. 463 jccrochester.org


„„ Offers computer training for Rochester area seniors.

Veterans Outreach Center, Inc. See page 64

Young Women’s College Prep, Inc. 16 Lakeview Park Rochester, NY 14613 585-445-3245 youngwomenscollegeprep.org

„„ Provides educational programs for young urban girls that are designed to increase their leadership skills, career awareness and college readiness.

Employment Assistance AP Professionals of Rochester, NY 500 Linden Oaks, Rochester, NY 14625 585-381-7350 https://approfessionals.com/rochester/

„„ AP Professionals offers job placement services for individuals with accounting & finance, administrative, engineering & operations and human resources on a permanent or contracted basis.

The Autism Council of Rochester 1025 Commons Way Rochester, NY 14623 585-413-1681 www.theautismcouncil.org

„„ The Autism Council of Rochester’s Transition To Work program helps prepare young adults who are on the Autism Spectrum for employment. To that end, the nonprofit helps those it serves create resumes and CVs, apply for jobs, prepare for job interviews and places those it serves in positions with local businesses. Those not ready for placement are placed in positions as volunteers, gaining the opportunity to develop the skills they need to enter the workforce.

RBA Staffing

150 State St. Rochester, NY 14614 585-244-1800 rbastaffing.com

„„ Offers applicant-focused hiring principles by connecting job seekers with businesses and organizations that are in need of professional staff.

RochesterWorks!

255 Goodman St. N., Rochester, NY 14607 585-258-3500 http://rochesterworks.org

„„ Offers career advisors, assistance with résumés, workshops, job listings, job fairs and a wide variety of tools that help job seekers secure positions.

Goodman Street Career Center 255 N. Goodman St. Rochester, NY 14607 585-258-3500

St. Paul Career Center

Department of Social Services 691 St. Paul St. Rochester, NY 14605 585-753-6855

Strong Staffing

A division of the University of Rochester Human Resources Dept. 910 Genesee St. Rochester, NY 14627 585-275-0237 https://www.rochester.edu/jobopp/ strongstaffing/

„„ A temp services agency that places applicants in administrative or support positions such as secretary or clerical positions, food and nutrition services, maintenance, patient transport and sterile processing. Applicants will receive work assignments at the University of Rochester or at Strong Memorial Hospital. Positions are not guaranteed to turn into permanent assignments. Applicants must possess a high school diploma, a GED or have one year of continuous, recent work experience.

Waring Road Career Center NYS Department of Labor 276 Waring Road Rochester, NY 14609 585-266-7760

Hotlines Affordable Health Line 585-328-7000

„„ Connects callers to the Regional Primary Care Network which has become the lead agency in the region for advancing the availability of health and health-related services for the poor and underserved populations.

Alzheimer’s Association Helpline 800-272-3900 

„„ Trained, knowledgeable staff are available any time of day or night to provide information on Alzheimer’s disease and dementia, crisis assistance, referrals to local programs and services and emotional support.

City of Rochester Drug Hotline Dial 311 or 585-428-6000

„„ Accepts information on actual or perceived drug activity locations and dealers in Rochester. The information given is passed on to the police department’s narcotics unit for investigation. Callers can

choose to remain anonymous, or to give their names and telephone numbers so that investigators can contact them

New York State Child Abuse Hotline 1-800-342-3720

Childhelp National Child Abuse Hotline 1-800-422-4453

Monroe County Lifeline 1-800-310-1160 585-275-5151

Monroe County Health Information Line 585-753-5600

„„ Frequently used when specific immediate actions are required of the public to safeguard their health. It is also used for on-going information such as Flu Clinic locations. This number is often cited by media outlets for ease in directing callers to the Health Department.

National Suicide Prevention Lifeline English: 800-273-8255 Spanish: 888-628-9454 TTY: 800-799-4889

Livingston County Sheriff’s Office Tip Line 585-243-7581

„„ Call to report illegal activity occurring in Livingston County, giving as much precise information as possible. The information will remain confidential, and unavailable to anyone but Sheriff’s investigators. Reports can also be given at the Tip Line web page’s address.

National Call Center for Homeless Veterans 1-877-424-3838

„„ Trained counselors are available 24/7 to talk to homeless veterans, veterans who are at risk of becoming homeless, and their family members, friends and supporters. All conversations are confidential.

National Domestic Violence Hotline 1-800-799-7233 1-800-787-3224 (TTY)

„„ Those who are experiencing domestic violence, need information or resources regarding domestic violence, or are just questioning unhealthy aspects of their relationship can call 24/7. The service is free and confidential.

New York State Child Abuse Hotline 1-800-342-3720

2020 Rochester/Finger Lakes Healthcare Guide - 53


New York Relay Service www.nyrelay.com

„„ Connects deaf, hard-of-hearing, deafblind, speech-disabled or late-deaf TTY, (text telephone) VCO (voice carry-over) and HCO (hearing carry-over) telephone users with standard telephone users for communication purposes. Specially trained relay operators are available 24/7 to help callers located anywhere in the world conduct their conversations. All calls are completely confidential and handled with sensitivity.

Phone numbers: „„ For Users of Standard Telephones ƒƒ Voice to TTY/VCO/HCO/STS 711 or 800-421-1220 Voice to CapTel 711 or 877-243-2823 ƒƒ Spanish 711 or 877-662-4886 For Deaf Callers ƒƒ VCO 711 or 877-826-6977 For Speech Disabled Callers ƒƒ HCO 711 or 800-662-1220 ƒƒ Speech-to-Speech 711 or 877-662-4234

NYS Smokers’ Quitline 1-866-697-8487

„„ Connects smokers with the resources needed to stop smoking and consuming nicotine.

NYS HEAP (Home Energy Assistance Program) hotline 1-800-342-3009

„„ HEAP helps low-income people pay the cost of heating their homes, if they do so with electricity, natural gas, oil, coal, propane, kerosene, corn, wood or wood pellets. Eligibility depends upon the size of the household and its income, and the residence’s primary heating source. At least one member of the household must be under 6 years old, 60 years old or older, or permanently disabled. Other conditions might also help qualify a household for HEAP.

Poison Center- Upstate NY 800-222-1222

RESTORE „„ A free, 24/7 service that provides crisis intervention and support for sexual assault survivors and their loved ones. Restore is a program of Planned Parenthood of Central and Western New York.

Hotlines: ƒƒ Monroe County 585-546-2777 ƒƒ Genesee, Livingston, Orleans & Wyoming Counties 1-800-527-1757 ƒƒ RAINN National Sexual Assault Hotline  1-800-656-4673 ƒƒ Rochester Mobile Integration Team (Rochester MIT)

„„ 24/7 crisis intervention service available in six counties. ƒƒ Monroe County:  Dial 211 or 585-275-5151 ƒƒ Livingston County:  Dial 211 

Substance Abuse and Mental Health Services Administration Helpline Confidential treatment, referral and information service. 1-800-662-HELP (4357)

Willow Domestic Violence Center Hotline „„ Free and confidential service available 24/7. English: 585-222-SAFE (7233)  TTY:585-207-2400 Hotline@willowcenterny.org. Finger Lakes Region  „„ Dial 211 24/7 for free and confidential assistance when you need food, clothing, shelter or other basic resources, or when you or someone else is in crisis. Serves Monroe, Wayne, Ontario, Livingston, Cayuga and Seneca counties. 

292-BABY

585-292-2229

„„ Provides answers on any non-emergency questions about children and childcare. Callers can speak with a pediatric nurse from 7 a.m. to midnight on Monday through Saturday and from 8 a.m. to 8 p.m. on Sundays. Spanish speakers can receive assistance between 9 a.m. and 5 p.m. on weekdays.

Hair Loss / Wigs Studio Grasta’s Beauty & Wig Studio

409 Parma Center Road Hilton, NY 14468 585-392-7823 www.grastasBeatuyandWigStudio.com

„„ Grasta’s helps individuals with chemotherapy, radiation, psoriasis, alopecia, diabetes, menopause, lupus and burn victims feel themselves again. Sharon Grasta provides professional and personal

54 - 2020 Rochester/Finger Lakes Healthcare Guide

consultations, fittings and wig care. She strongly believes privacy for her clients is No. 1 priority. High quality wigs and hairpieces in a variety of styles and blends are available.

Hearing Aid Hearing Aid Works Audiology PLLC 2479 Browncroft Blvd. Rochester, NY 14625 585-348-9886 https://hearingaidworks.com/

„„ A locally- and family-owned practice with experienced and professional audiologists. The clinic has top experts who specialize on balance and tinnitus experts. It features deep ear cleaning with video otoscopy, free hearing screenings, comprehensive tinnitus evaluation and treatment, dizziness evaluation using VNG study. Its advanced hearing instruments are verified using Real Ear measurements. It takes most insurances and its professionals make home visits if needed. Multiple hearing aid brands are available to customize the technology to your needs. It also offers reconditioned hearing aids at a fraction of the price. Professionals at Hearing Aid Works Audiology can check your insurance and find out what you’re covered for. Make an appointment with an audiologist from Hearing Aid Works Audiology’s team today.

Housing / Homeowner Assistance Action for A Better Community Energy Conservation Program Extensive list of services See page 47

Bishop Sheen Ecumenical Housing Foundation, Inc. 150 French Road Rochester, NY 14618 585-461-4263 Home Repairs: 585-657-4114 Sheen@rochester.rr.com

„„ Offers a home ownership program that includes housing, homebuyers and default counseling, foreclosure prevention and closing cost assistance. Provides financial assistance for home repairs, and to make owner-occupied homes more accessible to persons with disabilities and for elderly individuals who are frail. All services and programs are subject to the availability of funding.

CP Rochester See page 44


Greater Rochester Housing Partnership 16 E. Main St. 610 Rochester, NY 14614 585-423-6320 grhp.org

„„ A nonprofit lender that supports the renovation and sale of single-family, low-income housing to strengthen neighborhoods and stabilize property values.

Genesee Valley Rural Preservation Council, Inc. Route 63 Hampton Corners 5861 Groveland Station Road Mount Morris, NY 14510 585-658-4860 www.gvrpc.com/

„„ Offers single-family homes, duplexes and apartments for low income families, home ownership programs and home repair programs for single family owner occupied homes. Operates apartments for the elderly and disabled, and has a program for seniors in need of emergency repairs.

Habitat for Humanity – Flower City 755 Culver Rd., Rochester, NY 14609 585-546-1470 rochesterhabitat.org

„„ Habitat for Humanity is an international non-profit that uses volunteers and donations to create homes for the poor and homeless population. The organization partners with all, regardless or race, religion or any other distinctions.

Habitat for Humanity Livingston County 11 Franklin St. Geneseo, NY 14454 585-335-5634 livingstonhfh@gmail.com

Habitat for Humanity of Ontario County 3040 County Road 10 Canandaigua, NY 14424 585-396-3600

HOME Rochester

A service of the Greater Rochester Housing Partnership 16 E. Main St. 610 Rochester, NY 14614 585-423-6320 Homerochester.org

„„ HOME purchases blighted properties in the city of Rochester, flips them and provides them at below market-rate for low-and moderate-income people. HOME Rochester homes are sold to income-qualified homebuyers who do not currently

own residential property. Homebuyers must be able to qualify for a conventional, fixed rate mortgage and contribute a minimum of $1,500 toward the purchase of their home.

Homeworks/STAR

A service of the Catholic Family Center 55 Troup St. Rochester, NY 14608 585-262-7050

„„ Provides small home repair, inspections and home maintenance services to seniors over the age of 60 in Monroe County at lower than market rate. A membership fee may apply, based on income levels.

The Housing Council at PathStone, Inc. 75 College Ave., 4th Floor Rochester, NY 14607 585-546-3700 http://thehousingcouncil.org

„„ Offers homeowner services for firsttime homebuyers and current homeowners, assistance with foreclosure prevention, information on homeowner repair grants information, educational materials for tenants and first-time homebuyers.

Marketview Heights Association 308 North St. Rochester, NY 14605 585-423-1934 marketviewheights.org

„„ A non-profit community service organization that offers homebuyer education and counselling, foreclosure prevention services, and homeownership rehab services to current homeowners.

Monroe County Planning and Development Department 8100 City Place 50 W Main St. Rochester, NY 14614 585-753-2000

„„ Operates the Home Improvement Program, which provides grants and low interest loans for home repairs and improvements, and financial assistance to make owner-occupied homes more accessible for veterans with disabilities. The disabilities need not be service-related. All services and programs are subject to availability of funding.

Montgomery Neighborhood Center Housing Programs Southwest Area Neighborhood Association 275 Dr. Samuel McCree Way Southwest Community Center Rochester, NY 14611 585-436-3090

„„ Offers to perform minor repairs to the residences of qualified homeowners free of charge.

NeighborWorks Community Partners Rochester 570 South Ave. Rochester, NY 14620 585-325-4170 nwcprochester.org

„„ An independent community service organization committed to helping low-income individuals and families find homes in Western New York. NeighborWorks provides home ownership education, lending programs, home improvement and rehabilitation support, energy efficiency support and flood education and prevention programs.

North East Area Development, Inc. 360 Webster Ave. Rochester, NY 14609 585-482-7320

„„ Offers information regarding home ownership, rentals and home improvement grants and appropriate referrals. Serves Rochester’s South Wedge neighborhood.

South Wedge Planning Committee (SWPC) 224 Mount Hope Ave. Rochester, NY 14620 585-256-1740 http://swpc.org

„„ Neighborhood preservation company focuses upon improving the South Wedge neighborhood. SWPC offers a Housing Assistance Program and home repair grants to income-qualified home owners. Grants are awarded as funding is available.

State of New York Mortgage Association

1-800-382-4663 https://hcr.ny.gov/sonyma-programs

„„ SONYMA (State of New York Mortgage Agency) offers five mortgage programs to assist first time home buyers with the purchase of their home..

Housing / Shelters Bishop Sheen Ecumenical Housing Foundation Inc.  935 East Ave. Rochester, NY 14607 585-461-4263

„„ This nonprofit offers decent, affordable safe housing to very low-income families, seniors, and people who have disabilities.

2020 Rochester/Finger Lakes Healthcare Guide - 55


Catholic Family Center of Rochester 87 N. Clinton Ave. Rochester, NY 14604. 585-546-7220 cfcrochester.org

„„ A division of the Catholic Charities of the Diocese of Rochester, CFC offers comprehensive services to families and individuals in vulnerable or impoverished conditions. Services provided include addiction counseling, homeless shelters, food assistance and nutritional counselling, immigration services, and entreprenurial services.

CDS Housing Office 860 Hard Road Webster, NY 14580 585-341-4600 www.cdshousing.org/

„„ CDS Housing offers affordable housing to people who have intellectual and developmental disabilities, seniors, families and veterans. The apartments are safe, comfortable and offer residents independent living within an inclusive, community setting. Residents have opportunities for on-site socialization, entertainment and events.

Dimitri House

102 N. Union St. Rochester, NY 14607 585-325-1796 www.dimitri-house.org

„„ Open only from Nov. 4 to the end of April. „„ Dimitri House offers an emergency men’s shelter, food cupboard and hot lunch program. In addition, The Dimitri Affordable Safe Housing Program places formerly homeless people in safe, longterm housing. Everyone the nonprofit serves is treated with dignity and respect.

Francis Center Program

A service of the Catholic Family Center 547 Joseph Ave. Rochester, NY 14605. 585-423-9590 cfcrochester.org

„„ The Francis Center is a 30-bed emergency shelter for homeless men over the age of 18, offering long-term transitional and support services. Applicants must not have an arson conviction in order to be considered.

Harbor House of Rochester, Inc. 89 Rossiter Road Rochester, NY 14620 585-473-1779 harborhouseofrochester@gmail.com  www.harborhouseofrochester.org

„„ The Harbor House provides affordable, supportive temporary housing for adult critical care patients who have traveled 50 or more miles to the University of Rochester Medical Center or other area hospitals for treatment, and for their adult family members.

individuals or couples who are 8 months or more into their pregnancy, families with children, grandparents or legal guardians with children and same-sex couples with children and undocumented immigrants. Call their phone number or visit the RAIHN website for a list of requirements.

House of Mercy

Rochester McDonald House Charities (RMHC)

285 Ormond St. Rochester, NY 14605 585-546-2580 www.houseofmercyrochester.org

„„ The House of Mercy provides a wide range of services, including an overnight shelter for Rochester’s homeless, cooked meals, a food pantry, life skills classes, support groups, and transportation to medical appointments, job interviews and other important meetings. The nonprofit also refers those it serves for medical and mental health care, veterans’ benefits, substance abuse treatment other services, and advocates for them.

Monroe Housing Collaborative

1000 Elmwood Ave. Rochester, NY 14620 Janet Dreitlein Community Housing Liaison 585-445-5699 https://monroehousingcollaborative.org

„„ Helps those who have disabilities locate housing that meets their specific needs.

Open Door Mission Samaritan House 210 W Main St. Rochester, NY 14614 585-423-1825 opendoormission.com

„„ A nonprofit Christian rescue mission founded with the intention of providing spiritual and physical support to poor and homeless Rochesterians. Space is available nightly for 40 men and 10 women, along with case management services.

Rochester Area Interfaith Hospitality Network 142 Webster Ave. Rochester, NY 14609 585-506-9050 raihn.org

„„ RAIHN is a non-profit, interfaith and culturally diverse organization that assists homeless families. RAIHN is focused on helping those it services achieve sustainable independence by connecting them with shelter, food and personalized case management along a diverse group of volunteers. Shelter is provided by a network of congregational spaces like houses of worship across Rochester on a weekly, rotational basis. RAIHN provides services to single parents with children, pregnant

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„„ Offers lodging, emotional support and comfort to the families of children who are being treated at Rochester-area medical facilities. The nonprofit’s Rochester chapter has two main facilities.

Ronald McDonald House 333 Westmoreland Dr. Rochester, NY 14620 585-442-5437 www.rmhcrochester.org

House Within the Hospital

601 Elmwood Ave., Box Ronald McDonald Rochester, NY 14642 585-276-5437

Place of Hope

A service of the Catholic Family Center 87 N Clinton Ave. Rochester, NY 14604 585-546-7220 ext. 6601 cfcrochester.org

„„ A Place of Hope provides emergency, transitional shelter to single women, women with children, families with children and men with children. Those seeking assistance must apply for Monroe County DHS assistance, but will be admitted even if turned down. Call for application information; most placements are made by Monroe County DHS.

St. Joseph’s House of Hospitality 402 South Ave. Rochester, NY 14620 585-232-3262 www.saintjoeshouse.org

„„ St. Joseph’s House of Hospitality offers an emergency shelter, showers and free clothing for men. The nonprofit also advocates for the homeless and those about to be homeless, makes a washer and dryer available to all, and serves lunch to those in need. All services are free of charge, but the shelter is open only from October 15 to April 15.

Sojourner House at PathStone 30 Millbank St. Rochester, NY 14619 585-436-7100 www.sojournerhouse.org

„„ Sojourner House at PathStone provides a number of services for homeless women and their children, including transitional housing and supportive permanent hous-


ing programs, life skills training for women, and children’s programs.

Trillium Health See page 50

Veterans Outreach Center, Inc. „„ Offers transitional housing and other supportive services for veterans and their families. See page 64

Wilson Commencement Park 250 Joseph Ave. Rochester, NY 14605 585-263-7930

„„ Wilson Commencement Park provides quality housing and support services to help low-income single parents build stable, independent and productive lives.

Warrior Salute Veteran Services 441 Pembroke Drive, Suite 5 Penfield, NY 14526 585-364-3171

585-473-3030 www.literacyrochester.org

Mercy Bridges

1437 Blossom Road Rochester, NY 14610 585-288-2710 www.mercybridges.org

„„ Mercy Bridges, a ministry of the Sisters of Mercy, offers basic literacy services and English as a Second Language instruction to adults who may not qualify for or have access to other literacy programs, or who may not have had success with those programs. The nonprofit’s trained tutors work one-on-one with their students for two hours a week for at least a year. There’s a $5 fee for testing materials at the time of a student’s initial assessment, but the rest of the nonprofit’s service are free of charge.

Nutritional Health/ Support

„„ Warrior Salute provides clinical therapies, case management services and transitional housing to veterans who have been diagnosed with post-traumatic stress disorder, traumatic brain injury and military sexual trauma.

A Meal and More, Inc.

YWCA of Rochester and Monroe County

„„ This soup kitchen offers nutritious midday meals and caring friendship to needy people in a safe environment. Call for days and times.

See page 65

Literacy Resources Literacy Volunteers  „„ The trained volunteers who give their time to Literacy Volunteers provide one-to-one tutoring and small group instruction to adults in reading, the English language, mathematics and digital literacy. The nonprofit also provides family literacy programs, as well. All services are free of charge.

Literacy Volunteers of Livingston County 3 Mt. Morris-Leicester Road Leicester, NY 14481 www.LiteracyLivingston.org  585-658-7970 

Literacy Volunteers of Ontario County 208 S Main St. Canandaigua NY 14424 585-396-1686 info@literacyvoc.org  www.literacyvoc.org

Literacy Volunteers of Rochester, Inc. 1600 S. Ave., Suite 100 Rochester, NY 14620

Christ Church 25 Broadway Rochester, NY 14607-1701 585-454-3878 www.amealandmore.org

Brighton Food Cupboard

A program of the Jewish Family Service, with the Brighton CSD and Foodlink. 220 Idlewood Road, Rochester, NY 14618 585-271-5355

„„ Provides delivery food assistance to members of the Brighton community. Individuals in need of assistance should call for delivery.

Community Food Cupboard of Rochester 11 Nester St. Rochester, NY 14621 585-325-4990 

„„ Provides a monthly food service for qualified seniors. Families in need can obtain emergency provisions.

Community Nutrition Education Program Provided by the Cornel Cooperative Extension 2449 St. Paul Blvd. Rochester, NY 14617 585-753-2550 Monroe.cce.cornell.edu

„„ Small group classes and individual sessions on nutrition education, food safety,

and helping to manage a limited food budget in a family with children. Open Monday to Friday from 8:30 a.m. to 4:30 p.m., call for class times.

Foodlink

1999 Mt. Read Blvd. Rochester, NY 14615 585-328-3380 foodlinkny.org

„„ A food clearinghouse and advocacy agency offering nutritional service through food pantries, emergency centers, senior centers and kids cafeteria programs.

Greece Ecumenical Food Shelf, Inc. 500 Maiden Lane Rochester, NY 14616 585-277-5370 www.facebook.com/greecefoodshelf

„„ The Greece Ecumenical Food Shelf distributes donated and purchased food to those in need who are living in Greece and Charlotte.

Hilton Parma Emergency Food Shelf 59 Henry St. Hilton, NY 14468 585-234-2090 www.facebook.com/HiltonFoodshelf

„„ The Hilton Parma Emergency Food Shelf provides food, including fresh garden produce and bakery items, for Hilton School District residents who are in need due to an emergency. To be eligible, those hoping to receive food must not be covered by other services, and must present proof of residency—a bill with a current mailing address—and a picture ID. „„ Contact the food pantry to set up an appointment to obtain food.

Honeoye Lake Food Pantry UCC Church 8758 Main St. Honeoye, NY 14471 585-721-0009 honeoyefoodpantry@gmail.com

„„ Serves residents of the Honeoye Falls-Lima Central School District. Open alternate Saturday mornings from 9-10 a.m. Bring at least one reusable bag for groceries and a piece of mail—preferably a utility bill—to prove residency.

Irondequoit Community Cupboard 4275 Culver Road Rochester, NY 14622 585-336-9107 www.irondequoitcommunitycupboard.org

„„ The Irondequoit Community Cupboard offers food, toiletries, and taxable items to those living in the Town of Irondequoit. Children in seven elementary schools who

2020 Rochester/Finger Lakes Healthcare Guide - 57


qualify for free breakfasts and lunches can obtain the food they need to get through the weekend from the pantry, which also provides Thanksgiving and Christmas baskets as well. The nonprofit also sponsors an annual Back to School supply night at which children in kindergarten through the 12th grade can obtain needed school supplies.

Life Solutions of Hamlin, Inc. PO Box160 - 1696 Lake Road Hamlin, NY 14464 585-964-7420 www.lifesolutionshamlin.org

„„ Life Solutions of Hamlin offers a wealth of services to the community. The all-volunteer nonprofit provides free food to 50 families per month through its food pantry. It also supports the efforts of Foodlink’s Mobile Food Pantry to distribute food to another 125 families per month, and supplies backpacks to local school kids each year. In addition the organization provides Christmas presents and holiday food baskets to local families and children.

Loop Ministries Urban Food Pantry 111 North Chestnut St. Rochester, NY 14604 www.loopministries.org For information, call the Reformation Lutheran Church at 585-454-3367

„„ The Loop Ministries has a food pantry that distributes up to 300 bags of groceries each month, and a soup kitchen that serves the mentally challenged and the economically challenged. „„ The food pantry is open on Tuesdays and Thursdays from 10 a.m. to 2 p.m. Its soup kitchen serves supper to the mentally challenged on the second Wednesday of the month and lunch to the economically challenged on the fourth Wednesday of the month.

Meals on Wheels ƒƒ Monroe County 585-787-8397 ƒƒ Ontario County 585-396-4040 ƒƒ Livingston County 585-243-7520

„„ Home delivery of nutritional lunches to seniors who are unable to obtain meals for themselves, especially those who are convalescing.

Mission Share

10 Cedarfield Commons Rochester, NY 14612 585-368-0744 www.missionshareoutreach.org

„„ Food pantry and clothing closet that

provides monthly assistance to the residents of the 14468, 14612, 14615, 14616, and 14626 ZIP codes. Mission Share also offers Thanksgiving food baskets, an August backpack give-away, Christmas food baskets, and a Christmas Hope meal/gift program. The center also provides pregnancy support and parenting classes to families throughout Monroe County, along with classes in cooking, gardening, budgeting resume writing, English as a Second Language, the Bible and other subjects.

Penfield Ecumenical Food Shelf

1618 Jackson Road Penfield, NY 14526 585-234-0799 www.penfieldecumenicalfoodshelf.org

„„ Offers emergency food assistance to Penfield residents living in the 14625 and 14526 ZIP codes.

Phelps Community Food Cupboard

Phelps Community Center 8 Banta St., Suite 100 Phelps, NY 14532 315-548-8484 www. phelpsny.com/community-center

„„ Open the fourth Tuesday of the month from 10:30 a.m. 12 p.m. and 4:30 to 5:30 p.m. 

Rochester Lifestyle Medicine Institute 2024 W. Henrietta Rd, Suite 5A Rochester, NY 14623 585-484-1254 rochesterlifestylemedicine.com

„„ The mission of the Rochester Lifestyle Medicine Institute is to transform the community and practice of medicine by empowering patients to take control of their own health.

Salvation Army

41 North St. Geneva, NY 14456 315-789-1055 http://salvationarmygeneva.com/index. html

„„ Food pantry is open 9:30-11:30 a.m. Monday-Thursday

Spencerport Area Ecumenical Food Shelf 4997 Ridge Road W. Spencerport, NY 14559 Contact: Dick Gallagher 585-277-4917 

„„ Provides food and some paper supplies to those who are in need and living in the Spencerport Central School District. The food pantry is a project of Spencerport Ecumenical Ministries member churches.

58 - 2020 Rochester/Finger Lakes Healthcare Guide

Call to access its services.

St. Andrew’s Food Cupboard 890 Portland Ave., Rochester NY 14621 585-338-1764

„„ Provides assistance to families in the St. Andrews area with food, personal items and referrals. Services are provided regardless of religion race or gender.

St. Felix Community Food Cupboard 12 Hibbard Ave. Clifton Springs, NY 14432 315-462-2961

St. Peter’s Kitchen

681 Brown St. (PO Box 11031) Rochester, NY 14611 585-235-6511 info@stpeterskitchen.org 

„„ This soup kitchen provides hot meals to those on Rochester’s west side from noon to 1:15 p.m., Monday through Friday. Items are available at the Thrift Store during mealtimes.

SWEM Community Services 350 Chili Ave. Rochester, NY 14611-2569 585-235-4494 swem.services1@gmail.com  Contact: Karen Woodward

„„ Community food cupboard that serves those in the southwest region of Rochester and Monroe County.

Wellspring Church

22 Teft Ave. Clifton Springs, NY 14432 315-548-6292  www.wellspringchurch.us/services/wfdc/

„„ Open alternate Tuesdays, 5-7 p.m.

WIC Offices ƒƒ Finger Lakes WIC 79 S. Main St. Canandaigua, NY 14424 585-394-9240 www.spcc-roch.org/fingerlakeswic ƒƒ Jordan Healthlink WIC 273 Upper Falls Boulevard  Rochester, NY 14605 585-454-2630 www.jordanhealth.org/departments/wic  ƒƒ Monroe County WIC 691 St. Paul St., 4th Floor Rochester, NY 14432 14605-1798 585-753-4942 www.monroecounty.gov/health-family. php ƒƒ Oak Orchard WIC  300 West Ave. 


Brockport, NY 14420 585-637-8809  www.oakorchardhealth.org/Pages/eng_ family_wic01 

Pediatric Urgent Care Pediatric Urgent Care of Rocheser

6687 Pittsford Palmyra Road, Suite 40 Fairport, NY 14450 585-678-8080 www.pediatricurgentcareofrochester.com

„„ Pediatric Urgent Care of Rochester focuses on the unique nature of children. We strive to provide a child-friendly environment, specialized pediatric care and a caring, courteous staff. When your pediatrician’s office is closed, Pediatric Urgent Care of Rocheser has a pediatrician on-site to care for your child. We provide onsite X-rays with reports from pediatric radiologists, on-site lab tests, IV fluids, respiratory care and migraine therapy. Open from 2 – 10 p.m., Monday through Friday, and 10 a.m. – 10 p.m. on weekends. Check our website for holiday hours. Consult with your pediatrician regarding whether Pediatric Urgent Care of Rochester would be beneficial for your child.

Real Estate Services Carolyn Stiffler, REMAX PLUS 2850 W Ridge Road Rochester, NY 14626 585-732-0428 (cell) Rochester, NY 14626

„„ Carolyn Stiffler is a Realtor and NYS licensed real estate associate broker who has brought homes and families together since 1989. By “daring to be different” and having a strong community involvement, real estate has always been a passion for Carolyn Stiffler. She is active in the Greater Rochester Association of Realtors and serves as chairwoman of the local 2020 Professional Standards Committee and on the Professional Standards Grievance Committee for the New York State Association of Realtors. She is active in her church association, senior organizations, and groups. Among her many training certifications are accredited buyer representation, diversity, technology certified, green to the environment, military relocation, short sales, and senior real estate.

Senior Nutrition Services A Meal and More, Inc. Christ Church 141 East Ave.

Rochester, NY 14604 585-454-3878 www.amealandmore.org

„„ Soup kitchen that offers nutritious midday meals, caring friendship and a safe environment to those in need. Serves on Wednesdays from noon to 1 p.m., and Sundays from 1:30- to 2:30 p.m.

Agape Faith Christian Center PO Box 64692 Rochester, NY 14624 585-978-0678 Contact: Pastor Loretta Rutledge AgapeFaithCC@gmail.com  AgapeFaithCC.org

„„ Distributes nutritious foods to needy families, at-risk children and the elderly.

At Home Dining Service

Provided by Jewish Senior Life 2000 Summit Circle Drive Rochester, NY 14618 585-489-0804 Jslathomedining.org

„„ A kosher dining service serving kosher lunches and dinners to Monroe County seniors, offering take-out or delivery, Monday through Friday from 11 a.m. to 7 p.m.

Catholic Family Center (CFC) See page 42

Lifespan of Greater Rochester See page 61

Lorraine’s Food Factory 777 Culver Road Rochester, NY 14609 585-442-6574 Lorrainesfoodfactory.com

„„ A meal preparation and delivery service for seniors and people with health issues like diabetes, heart disease, high cholesterol, high blood pressure or obesity to Monroe County. Open Monday to Friday, with delivery starting after 2 p.m., and Saturday from 11 a.m. to 9 p.m.

Unity Care at Home Meal Delivery 89 Genesee St. Rochester, NY 14611 585-368-3462 rochesterregional.org mauberger@unityhealth.org

„„ A meal delivery program that offers up to two freshly made meals a day to Monroe County residents.

UR Medicine Home Care Meals on Wheels 2180 Empire Blvd. Webster, NY 14580 585-787-2233 urmhomecare.org

„„ A University of Rochester Medicine

managed Meals on Wheels program, delivering hot, nutritionally balanced meals to Monroe county, also providing daily safety checks for those living alone.

Senior Services Alzheimer’s Association, Rochester & Finger Lakes Region 435 E. Henrietta Rd. Rochester, NY 14620 24/7 Helpline 1-800-272-3900 www.alz.org/rochesterny 

„„ The leading voluntary health organization in dementia care, support and research, the Alzheimer’s Association, Rochester & Finger Lakes Region serves individuals who live with Alzheimer’s or another dementia and their caregivers in Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates counties. A team of professional care coordinators will help your family navigate the difficult decisions and uncertainties you face at every stage of the disease. To setup a care consultation, join a support group, or register for social activities and educational programs call 1-800-272-3900.

Ashton Place Senior Living 190 Ashton Court Clifton Springs, NY 14432 315-462-3140 www.ashtonplaceny.com

„„ Ashton Place is nestled in the quaint historic village of Clifton Springs. They offer living options to meet the needs of seniors at many stages of their life; including active seniors who still drive, and also those who need more support with their daily activities. With over 20 years of service, Ashton Place is the premiere senior living choice in the Finger Lakes.

Charles Settlement House 71 Parkway Rochester, NY 14608 585-277-0810 charlessettlementhouse.org

„„ A human services and local development agency, offering programs for seniors through the Charles Settlement House Senior Center, serving breakfast and lunch each weekday. Transportation is available, and activities are focused on helping seniors remain active and independent.

Chili Senior Center 3235 Chili Ave. Rochester, NY 14624 585-889-6185 townofchili.org

„„ Offers recreation and meals to people ages 55 and up.

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Elderberry Express 3750 Monroe Ave. Pittsford, NY 14534 585-248-6237

„„ Free transportation service for senior citizens 55 and over who reside in Pittsford. Rides to appointments are available between 9 a.m. and 3 p.m.

ElderONE

490 E. Ridge Road Rochester, NY 14617 585-922-2843 www.ElderONE.org

„„ Managed long-term care medical program that helps those who are 55 years old and older and frail live independently in whatever place they call home. Provides medical care, adult day care, home health care, rehabilitative therapies and other services.

Elemental Management Group 100 St. Camillus Way, Fairport, NY 14450 585-377-4000 www.aaronmanor.com www.morningstarcares.com www.watervillecares.com www.thegardensbymorningstar.com

„„ Elemental Management Group, owned by Joseph Murabito, is responsible for the administrative services to more than 600 employees and 470 residents in four locations throughout Upstate New York: Aaron Manor in Fairport, Morningstar Residential Car Center and The Gardens by Morningstar in Oswego, and Waterville Residential Care Center in Waterville in the Mohawk valley area. Elemental Management Group and the associated skilled and assisted living facilities offer the highest quality post-acute care, rehabilitative services and residential health care to their surrounding communities. Elemental and each facility is family owned and operated and an invested member of the community and region.

Episcopal SeniorLife Communities 505 Mount Hope Ave. Rochester, NY 14620 585-546-8400 www.EpiscopalSeniorLife.org

„„ Founded in 1868 on the Christian values of The Episcopal Church and its members, the Episcopal Church Home has been meeting the needs of its community with care and compassion for more than 150 years. Its hallmark has always been the ability to respond to social needs and change as necessary to provide the utmost quality of care. It has grown into Episcopal SeniorLife Communities which now encompasses a variety of care, housing and community programming. Its vision is

relationships that inspire fulfilled lives.

Grandma’s Helpers, LLC 35 Colony Lane Rochester, NY 14623 585-334-3544  www.grandmashelpers.com

„„ Grandma’s Helpers, LLC is a 17-year member of the National Association of Senior Move Managers (NASMM.org). As Senior Move Managers, we are dedicated to reducing the stress of the physical, emotional and organizational aspects of home transition for older adults and their families. We provide the following services: develop a move plan, create a scale floor plan of your new home, get movers’ estimates and coordinate their services, help with sorting and downsizing, packing, unpacking, settling your new home, personal property liquidation thru online auctions, donation assistance and realtor recommendations. Your free consultation begins your stress-free move.

Hearing Aid Works Audiology PLLC 2479 Browncroft Blvd. Rochester, NY 14625 585-348-9886 https://hearingaidworks.com/

„„ A local and family-owned practice with experienced and professional audiologists. The clinic has top experts who specialize on balance and tinnitus experts. It features deep ear cleaning with video otoscopy, free hearing screenings, comprehensive tinnitus evaluation and treatment, dizziness evaluation using VNG study. Its advanced hearing instruments are verified using Real Ear measurements. It takes most insurances and its professionals make home visits if needed. Multiple hearing aid brands are available to customize the technology to your needs. It also offers reconditioned hearing aids at a fraction of the price. Professionals at Hearing Aid Works Audiology can check your insurance and find out what you’re covered for. Make an appointment with an audiologist from Hearing Aid Works Audiology’s team today.

Henrietta Senior Center 515 Calkins Road Henrietta, NY 14467 585-334-4030 henrietta.org

„„ Offers recreation and meals to people aged 55 and up.

Hilton-Parma Senior Center 59 Henry St. Hinton, NY 14468 585-392-9030 parmany.org

„„ Provides leisure and dining programs

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for older adults in the community. Preregister for their lunch program at noon on Monday, Tuesday and Thursday.

Hurlbut Care Communities ROHM Services Corporation 740 East Ave. Rochester, NY 14607 585-222-CARE www.hurlbutcare.com

„„ Hurlbut Care Communities offers the highest quality long-term nursing and short-term rehabilitative care. Each member of the Hurlbut Care Communities team shares the same dedication and commitment to caring as the Hurlbut family themselves. Today more than 2,000 caregivers and support staff directly work for the 13 Hurlbut Care Communities around the Greater Rochester area. There are no temporary or contract employees, therefore the staff at Hurlbut Care Communities maintains a level of care, compassion and commitment that’s unmatched in the nursing care industry. Each care community is differentiated by its own name and distinctive personality, while remaining part of the Hurlbut family of care.

Jewish Senior Life

2021 Winton Road S. Rochester, NY 14618 585-427-7760 www.jewishseniorlife.org

„„ Serving people of all faiths and ethnic backgrounds, Jewish Senior Life is guided by the values of honoring family and aging in place. Jewish Senior Life offers all levels of care on a single campus, from independent living to skilled nursing care; along with a variety of programs and services for those living in the community. Jewish Senior Life is CARF-accredited for quality and satisfaction and a Democrat and Chronicle Rochester Top Workplace. Its affiliate, the Jewish Home, has been recognized by Newsweek’s America’s Best Nursing Homes 2020.

The Legends at Whitney Town Center 100 Clear Spring Trail Fairport, NY 14450 585-421-7321 legendsatwhitney.com

„„ The Legends at Whitney Town Center is a contemporary senior apartment community for active adults 55 and older. It offers one- and two-bedroom (one or two full baths) apartments. It has in-unit washers and dryers, patio/balcony, nine-foot ceilings, open floor plans and so much more. Heat, water, refuse, cable and internet are all included. Its outstanding amenities include secured access (key fob), video surveillance, community rooms, fitness


centers, walking trails, an outdoor pavilion with charcoal grills and firepits located in each building behind the community rooms. The Legends at Whitney — where you can smell the roses without having to maintain the garden.

Lifespan of Greater Rochester 1900 S. Clinton Ave., Rochester, NY 14618 585-244-8400 1-866-454-5110 info@lifespan-roch.org

„„ Older adults and their caregivers turn to Lifespan for assistance with the challenges and opportunities they encounter. The nonprofit provides a wide range of services, including assistance with care navigation and planning, respite for caregivers, support groups, classes on Medicare and assistance with in-home financial management. Lifespan can also help its charges obtain the transportation they need to attend doctor’s appointments, to shop, or to just visit friends. 

Monroe County Senior Centers, Comprehensive List 435 E. Henrietta Rd. Rochester, NY 14620 585-753-6280 Monroecounty.gov/aging-centers.php

„„ The Monroe County Senior Centers keep an updated list of meal sites and senior centers throughout Monroe County, for residents aged 60 and up.

Out Alliance

100 College Ave, Suite 100 Rochester, NY 14607 585-244-8640 gayalliance.org

„„ Out Alliance is run by SAGE Rochester and is a voice for older LGBTQ+ Rochesterian’s. The alliance focuses on personal growth, community connections, and helps individuals connect with senior services in the region. The alliance is open to all, but specifically focuses on the needs of the 50-plus LGBTQ+ population.

Rochester Presbyterian Home (RPH) ƒƒ • RPH Homestead 256 Thurston Road Rochester, NY 14619 ƒƒ • RPH West at Cottage Grove 48 Cottage Grove Circle North Chili, NY 14514 ƒƒ • RPH-East at Creekstone -20 Crossing Creek Drive Fairport, NY 14450 585-235-9100 rph.org

„„ The Rochester Presbyterian Home (RPH) has been serving elders since 1925. Over the years, the mission has been guided by a tradition of faith and an unwavering commitment to honor and respect elders. Today, RPH cares for older adults in three locations; the Homestead in Rochester’s 19th Ward, Cottage Grove in North Chili and Creekstone in Fairport; all specializing in serving persons living with dementia. Through the principles of the Eden Alternative, RPH has reinvented the experience of elder care by replacing institutions with homes and inspiring purpose, connectedness and growth among both elders and employees.

St. Ann’s Community

1500 Portland Ave. Rochester, NY 14621 585-697-6000 www.stannscommunity.com

„„ St. Ann’s Community is Rochester’s leading senior housing and health services provider. With campuses in Irondequoit and Webster, St. Ann’s offers a continuum of care that includes independent retirement living, assisted living, memory care, skilled nursing, transitional care/rehab, palliative care, and adult day programs. One of Greater Rochester’s largest private employers, St. Ann’s has more than 1,200 employees who are “Caring for the Most Important People on Earth.”

The Housing Council at PathStone, Inc. See page 57

Westwood Commons

50 Union Square Blvd. North Chili, NY 14514 585-293-2060  www.depaul.org/locations/westwoodcommons/

„„ Westwood Commons, a DePaul Senior Living Community in North Chili, offers more than assisted living services — it offers a lifestyle for your future. It strives to enhance each resident’s quality of life by providing interactive social activities, a supportive and caring staff and personal care services that promote independence and dignity. Westwood Commons offers a personalized approach to delivering support and services while encouraging family members to be actively involved in the care of their loved ones. Westwood Commons is licensed by the New York State Department of Health.

2020 Rochester Healthcare

Guide is online @ www.GVhealthnews.com

Substance Abuse and Addiction Addictions Crisis Center 28 E. Main St. Clifton Springs, NY 14432 315-462-707

„„ The Addictions Crisis Center (ACC) is a 22-bed, short-term facility for those who suffer from substance abuse. Clients can undergo withdrawal and detox under medical supervision and obtain referrals for the other services they need, including residential treatment and transitional housing. Care is coordinated with medical and mental health providers, the relevant government agencies and the courts, where appropriate.

Outpatient Clinics ƒƒ Clifton Springs Clinic 28 E. Main St. Clifton Springs, NY 14432 315-462-9161 ƒƒ Geneva Clinic 246 Castle St. Geneva, NY 14456 315-781-0771 ƒƒ Newark Clinic 310 W. Union St. Newark, NY 14513 315-331-3862 ƒƒ Penn Yan Clinic 1 Keuka Business Park 2462 Route 54A Penn Yan, NY 14527 315-536-7751 ƒƒ Watkins Glen Clinic 106 S. Perry St., Suite 3 Watkins Glen, NY 14891 607-535-8260 ƒƒ Farmington Clinic 1386 Hathaway Drive, Suite A Farmington, NY 14425 585-396-4190

Alcoholics Anonymous Rochester Area www.rochester-ny-aa.org/meetings 585-232-6720 (24/7)

ƒƒ Alcoholics Anonymous of the Finger Lakes http://fingerlakesaa.org 315-789-5955 (24/7) ƒƒ Alcoholics Anonymous Livingston County Livingston Area Intergroup http://livingstonareaintergroup.org 585-245-4440 (24/7) ƒƒ Narcotics Anonymous Rochester Area Service Committee of

2020 Rochester/Finger Lakes Healthcare Guide - 61


Narcotics Anonymous https://rochesterny-na.org 585-235-7889 (24/7) ƒƒ Livingston County Narcotics Anonymous Meetings Only open meetings listed ƒƒ Noyes Memorial Hospital 44 Red Jacket St. Dansville, NY 14437 Sundays, 7 p.m.

outpatient treatment, a mental health clinic, community residences, supportive living residences, housing, and care management. Costs are based on a client’s ability to pay, or a sliding fee scale.

Helio Health Rochester Evaluation Center 1350 University Ave, Rochester, NY 14607 585-287-5622 www.helio.health

ƒƒ United Methodist Church 6 W. Court St. Warsaw, NY 14569-1222 Mondays, 7 p.m.

„„ The Helio Health Rochester Eval Center has 40 beds for medically monitored and supervised withdrawal and stabilization.

CASA-Trinity of Livingston County

Huther Doyle

„„ Offers substance use evaluations and individualized treatment to adolescents and adults. ƒƒ Geneseo Clinic 4612 Millennium Drive  Geneseo, NY 14454. 585-991-5012 www.casa-trinity.org/branch-location. php?Geneseo-Clinic-NY-1 ƒƒ Dansville Clinic 141-143 Main St. Dansville, NY 14437  585-335-5052 www.casa-trinity.org/branch-location. php?Dansville-Clinic-NY-2 ƒƒ Delphi Rise 835 W. Main St. Rochester, NY 14611 585-467-2230 www.delphirise.org

„„ Offers prevention services, counseling, treatment and educational opportunities to those in Rochester and the Finger Lakes who are recovering from alcohol and substance usage, and other services.

East House

259 Monroe Ave., Suite 200 Rochester, NY 14607 585-238-4800 www.easthouse.org

„„ Helps those suffering from mental health and substance use disorders live independently through providing supported housing, care coordination and educational and employment programs.

Finger Lakes Addictions Counseling and Referral Agency (FLACRA) 28 East Main St. Clifton Springs, NY 14432 315- 462-9466 www.flacra.org

„„ Offers a long list of services for those suffering from alcohol or drug dependency, including addictions crisis counseling,

360 East Ave. Rocheser, NY 14604 585-325-5100 www.hutherdoyle.com

„„ Provides outpatient counseling and medication-assisted treatment for alcohol and substance use disorders, assistance with employment and housing issues, and other services.

Lifespan of Greater Rochester

Substance Abuse Intervention for Older Adults 1900 S. Clinton Ave., Rochester, NY 14618 585-244-8400 www.lifespan-roch.org

„„ Lifespan’s Geriatric Addiction Program provides in-home assessments and interventions, counseling and care management for older adults who abuse alcohol and/or prescription or street drugs. The program focuses upon serving those for whom traditional measures—inpatient treatment, 12-step programs, etc.—have not worked.

Open Access Clinic

1350 University Ave. (Next to Syracuse Behavioral Health) Rochester, NY 14607 585-627-1777

„„ Assesses the needs of those suffering from alcohol or substance abuse or dependence, and then refers them for the treatment services that would benefit them most. Clinic staff will help patients obtain the insurance they require and transport them to treatment facilities, if necessary. Open 24/7.

Outreach Community Center Inc. 447 Genesee St. Rochester, NY 14611 585-328-0887 www.outreachcommunitycenter.com

„„ Offers drug and alcohol counseling based on the 12-Step Programs of Alco-

62 - 2020 Rochester/Finger Lakes Healthcare Guide

holics and Narcotics Anonymous, general medical and health counseling, and programs for at-risk youth and children and for families that have been affected by abuse and addiction. Women in need of a safe haven can also turn to The Center for emergency and supportive housing.

Recovery Support Navigator A service of the Monroe County Department of Mental Health 175 Humboldt St. Rochester, NY 14610 855-778-1200 recoverysupportnavigator.org

„„ The Recovery Support Navigator helps people through the recovery process by connecting them with recovery options, providing support groups, and case management. The program also offers family services for those related to people with addictions.

Veterans Outreach Center, Inc. See page 64

Westfall Associates

Clinton Crossing Medical Center 2400 S. Clinton Ave. Rochester, NY 14618. 585-473-1500 westfallassociates.com

„„ Provides specialized programs for teens, young adults, adults, people with concurrent mental health and chronic pain disorders, families, schools and employers about substance abuse. Westfall also offers tobacco cessation services.

Support Groups Alzheimer’s Disease Support Groups „„ Call Alzheimer’s Association, 585-7605400 or 800-272-3900, for days and times of meetings.

Caregiver Support Groups ƒƒ Church of the Assumption 20 E. Ave. Fairport, NY 14450 ƒƒ Geneseo United Methodist Church 4520 Genesee St. Geneseo, NY 14454 ƒƒ Irondequoit Public Library 1290 Titus Ave. Rochester, NY 14617 ƒƒ Legacy At Parklands 2000 Park Creek Lane Churchville, NY 14428 ƒƒ Legacy At Willow Pond 40 Willow Pond Way


Penfield, NY 14526 ƒƒ Lima Library 1872 Genesee St. Lima, NY 14485 ƒƒ Monroe Community Hospital 435 E Henrietta Road Rochester, NY 14620 ƒƒ Pieters Family Life Center 1025 Commons Way Rochester, NY 14623 ƒƒ Early Stage Support Groups Marian’s House 2980 Clinton Ave S. Rochester, NY 14623 ƒƒ Monroe Community Hospital 435 E. Henrietta Road Rochester, NY 14620

CURE Childhood Cancer Association (cancer support groups)

Rush-Henrietta School District whose circumstances might leave them unable to remain in their own homes. Its volunteers assist those in the district with certain transportation needs, and emergency food.

Give-A-Lift c/o Lifespan 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400

„„ Volunteer drivers take older adults grocery shopping, to medical appointments, to pick up prescriptions, to do their banking or on other necessary trips.

Honeoye Falls/Lima FISH 37 Cheese Factory Road Honeoye Falls, NY 14472 585-453-2370

Gilda’s Club Rochester (cancer support groups)

„„ Offers free medical appointment transportation and grocery pickup services for shut-ins. Serves Honeoye Falls, Lima, Mendon, West Bloomfield. Call between 8 a.m. and 4 p.m. the day before you want a ride.

Roc City Sicklers Advocate Group

Greece F.I.S.H. (Friends In Service Here)

See page 53

See page 53

200 Westfall Road Rochester, NY 14620 585-473-0180, 275-0798 www.curekidscancer.com

„„ Close-knit, family-oriented advocacy group for children and families living with sickle cell disease. Call or email for meeting times and places

Transportation Services Bri-Pen Senior Rides

1985 Baird Road Penfield, New York 14526 585-340-8674 www.penfieldrec.org

„„ Bri-Pen Senior Rides is a volunteer driving service for seniors 65-plus who live in Brighton and Penfield. It is sponsored by the town of Penfield and affiliated with Lifespan’s Give-a-Lift program. Volunteer drivers provide rides to senior centers, medical appointments, religious services and to hospital and nursing homes for spousal visits. Drivers enjoy the friendly relationships with the clients and receive the rewards of knowing they’re helping a senior in need of transportation. The organization is always in need of volunteers.

FISH/RHAFT, Inc. (Rush-Henrietta) PO Box 302 Henrietta, NY 14467 585-453-2370 www.fishrhaftinc.org

„„ FISH/RHAFT serves those living in the

Rochester, NY 14615 585-453-2370 Contact: Cathy Armbruster

„„ Volunteers provide free transportation for the elderly and the ambulatory disabled to medical appointments.

Lifespan of Greater Rochester Transportation Access (TRAC) 585-244-8400

„„ Helps those living in Monroe County who are 60 years old or older arrange the transportation needed to attend doctor’s appointments, to shop, or just to visit friends. Door-to-door transportation is available, and there are wheelchair-accessible options. TRAC’s help is free, but those seeking the assistance should inquire about any ride fees.

Livingston County Medicaid Transportation

Call the Medical Answering Services 888-226-2219 www.medanswering.com  RTS (Regional Transit Service) For bus schedules, call: Ontario County: 585-394-2250 Monroe County: 585-288-1700

„„ Seniors who are 65 years old and older, people with disabilities and those who have Medicare cards pay half-fare during non-peak periods. Go to RTS’s website for the reduced fare schedule, and to apply for a reduced fare card. You can also obtain an application by calling the agency.

SOFI Transportation/Elderbus 4646 Nine Mile Point Road Fairport, NY 14450 585-377-8117

„„ SOFI provides transportation for Perinton residents 60 years old and older to locations in the Town of Perinton and Village of Fairport for medical appointments and essential errands. The trips must take place between 8:30 a.m. and 3:30 p.m.

Vocational / Job Training The Arc of Monroe

See Arc of Monroe under “Disability Services.”

Finger Lakes Works Career Centers https://fingerlakesworks.com

ƒƒ Finger Lakes Works – Geneva 70 Elizabeth Blackwell St. Geneva, New York 14456 315-789-1771  ƒƒ Finger Lakes Works – Ontario 3010 County Complex Drive Canandaigua, New York 14424 585-396-4020

„„ The Finger Lakes Works Career Centers offer job seekers a chance to assess their skills, career counseling, job search assistance, computer and Internet access and information on available employment. Those unable to secure employment via the centers’ core services can obtain more intensive assistance, and there are training programs for dislocated workers and other eligible job seekers. The centers are also set up to serve the disabled.

New York State Education Department

Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCESVR) 109 South Union St. Rochester, NY 14607 585-238-2900 or 800-462-0178 www.acces.nysed.gov/vr

„„ Serves Livingston, Monroe, Ontario, Seneca, Wayne, Yates counties.

Ontario County Veterans Service Agency 3010 County Complex Drive Canandaigua, NY14424 585-396-4185

„„ The Veterans Service Agency helps Ontario County’s veterans and their families to identify the benefits they are entitled to receive from local, state, and federal agencies, and apply for them. The agency’s

2020 Rochester/Finger Lakes Healthcare Guide - 63


accredited service officers will help veterans and their families file claims with the Department of Veterans Affairs (VA), enroll in VA healthcare, determine whether they are eligible for VA home loans and obtain education benefits and burial assistance.

Ontario County Workforce Development 3010 County Complex Drive Canandaigua, NY 14424 585-396-4020

„„ Provides a range of services that includes instruction in interviewing and job-search techniques, career counseling and planning and assistance with resumes. The agency also offers vocational training, job programs for designated groups, such as older and dislocated workers, and a resource room in which people can conduct their own job hunt.

Rochester Rehabilitation Center Employment Connection 1357 University Ave. Rochester, NY 14607 585-263-2690

585-797-3889 Contact: Lois Warlick-Jarvie loiswj@addingcandles.com  www.addingcandles.com/

„„ Grassroots, volunteer nonprofit organization that raised funds to support brain cancer research. All proceeds from its efforts go to support the brain cancer research performed at the University of Rochester Medical Center’s Wilmot Cancer Institute.

Agape Faith Christian Center PO Box 64692 Rochester, NY 14624 585-978-0678 Contact: Pastor Loretta Rutledge AgapeFaithCC@gmail.com  AgapeFaithCC.org

„„ Distributes nutritious foods to needy families, at-risk children, needy families, and the elderly.

Al Sigl Community of Agencies 1000 Elmwood Ave., Suite 300 Rochester, NY 14620 585-442-4102 www.alsigl.org

www.compeer.org ƒƒ Compeer Rochester, Inc. 259 Monroe Ave. Rochester, NY 14607 585-546-8280 x214 www.compeerrochester.org

„„ Compeer volunteers use friendship to support adults who are receiving mental health care, assist with their rehabilitation, and help them improve their lives. Volunteers are asked to give that assistance under circumstances that fit their schedules and lifestyles.

Give-A-Lift c/o Lifespan See page 63

Greece F.I.S.H. (Friends In Service Here) See page 63

Rochester Global Connections 575 Mt Hope Ave., Rochester, NY 14620 585-275-8779 rocglobal.org

„„ Employment Connection helps adults with disabilities and other disadvantages obtain work and keep their jobs. The program offers internships, job readiness training, direct placement services, retention support, supportive employment sites and other forms of assistance for those seeking work. Refugees can also obtain the knowledge, skills and support they need to obtain work, and remain self-sufficient.

„„ Collaborative community network that fosters community awareness and philanthropic support for nonprofits that serve children and adults with special needs. In addition, Al Sigl provides high-quality, cost-effective real estate and business services.

„„ Offering 4 different volunteer programs for Rochester residents to host or connect with international visitors coming to the region, Rochester Global Connections allows volunteers to open their homes to students or visitors for either longer-term stays or single-day visits, with the intention of facilitating cross-cultural connections. Commitments range from one day a year to 1-3 weeks per year.

„„ Volunteers are needed to help with specific events.

Rochester Rehabilitation Center

Alzheimer’s Association

RSVP of Monroe County — A Program of Lifespan

Strengthening Working Families Initiative (SWFI) 1357 University Ave. Rochester, NY 14607 585-263-2690

„„ SWFI partners with the area’s businesses, employers and community organizations to give parents who have dependent children access to educational and training institutions, and help them advance their careers in demand industries. An applicant must reside in Monroe County, be 18 years old or older, be the primary caregiver of a child who is 13 years old or younger, and meet other eligibility requirements to enter the program.

Veterans Outreach Center, Inc. See page 64

Volunteering Adding Candles

PO Box 10717 Rochester, NY 14610

See page 46

„„ Volunteers are needed to be drivers, shoppers and readers, and to function in other roles. They must be at least 18 years of age, and complete sensitivity to blindness training before starting their assignments.

Caregiver Respite Program c/o Lifespan 1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400

„„ Recruits and trains volunteers who give weekly respite to the caregivers of those who have early stage memory loss and are still living in their homes. „„ Volunteers must be at least 21 years old.

Compeer ƒƒ Compeer of Livingston County 1 Genesee St. Avon, NY 14414 585-226-8220 compeerliv@juno.com 

64 - 2020 Rochester/Finger Lakes Healthcare Guide

1900 S. Clinton Ave. Rochester, NY 14618 585-244-8400 www.lifespan-roch.org

ƒƒ RSVP Livingston County 585-369-4294

„„ RSVP links those aged 55 or older with local organizations to which they can give their time and energy as volunteers. Volunteers choose where they serve, how much time they want to give and when they want to give it. All who give of themselves are covered by supplemental accident and liability insurance policies while volunteering, at no cost to themselves.

Habitat for Humanity – Flower City 755 Culver Rd. Rochester, NY 14609 585-546-1470 rochesterhabitat.org

„„ Habitat for Humanity is an international non-profit that uses volunteers and donations to create homes for the poor and homeless population. The organization partners with all, regardless or race, religion or any other distinctions.


Home Start Hope See page 65

Volunteer Connection

585-242-6474 volunteerconnection.redcross.org

„„ A service of the Red Cross, Volunteer Connection is a web service that connects volunteers with opportunities in their local areas. Volunteers of America Upstate New York

See page 50

Pregnancy Support/ Prevention Beautiful Birth Choices 681 Winton Rd. N. Rochester, NY 14609 585-484-1972

„„ Call for information on Breastfeeding Café location and meeting times. Hosted Wednesdays from 10 a.m. to noon, and one Saturday a month on a variable schedule, the breastfeeding café provides a space to talk about breastfeeding, early parenthood, and other services for post-partum mothers and families.

Focus Pregnancy Help Center 135 University Ave. Rochester, NY 14605 585-200-9477 www.rochesterprolife.org

„„ Founded in 2005, Focus is a crisis pregnancy center and local anti-abortion activist group focused on helping women navigate complicated or difficult pregnancies where abortion is not a consideration.

Planned Parenthood of Central and Western New York ƒƒ Canandaigua Health Center of Canandaigua 15 LaFayette Ave. Canandaigua, NY 14424 866-600-6886 ƒƒ Greece Health Center of Rochester 2824 W. Ridge Road Rochester, NY 14626  866-600-6886 

„„ Health centers offer women’s and men’s health care, pregnancy testing and services, birth control—including the morning-after pill—abortion services, HIV testing, STD testing, treatment and vaccines. All services are confidential and given to those who have or do not have insurance.

Rochester Health Center of Rochester 114 University Ave.

Rochester, NY 14605 866-600-6886 Livingston County Reproductive Health Center 

„„ Offers low cost reproductive health care to men, women, and teens, breast and cervical cancer screening and STD screening and treatment, including that for HIV. Appointments preferred. General numbers, all locations: 585-243-7540, 1-800-243-9240.

Avon Location

2077 Lakeville Road (Rt 15) Suite 3 Avon, NY 14414 

ƒƒ Dansville Location 3 Chestnut Ave. Dansville, NY 14437 ƒƒ Mt. Morris Location 2 Murray Hill Drive Mt Morris, NY 24520

UR Medicine Breastfeeding 500 Red Creek Drive Building 500, Suite 210 Rochester, NY 14623 585-276-MILK

„„ Offers classes in breastfeeding, ROCCity Baby Cafés at which parents can obtain guidance in breastfeeding, a breastfeeding support group and access to other resources. An experienced nurse/lactation consultant facilitates the breastfeeding support group, which meets at UR Medicine Breastfeeding every Wednesday from 6 to 7:30 p.m. Refreshments are served, and older children are welcome.

Women’s Services Angels of Mercy, Inc.

692 N. Winton Road Rochester, NY 14609 585-730-4556 www.angelsofmercyny.org

„„ Angels of Mercy helps women who have been affected by such issues as addiction, physical abuse, mental abuse, unplanned pregnancies, depression, selfharm, and eating disorders change their lives and become productive citizens. The organization also works to prevent Human Trafficking. „„ Volunteers needed. Women who like to sew, organize, and help other women are encouraged to apply.

Chances & Changes, Inc.

E-mail: support@chancesandchanges.org chancesandchanges.org

providing, a safe shelter, peer support groups, individual counseling, information and education, and other services. Clients can also obtain referrals for medical treatment, legal assistance, housing, counseling and social services. All services are confidential.

Domestic Violence Hotline

585-658-2660 or 1-888-252-9360 Home Start Hope PO Box 25653 Rochester, NY 14625 585-265-3383  info@homestarthope.org  www.homestarthope.org

„„ Offers new, essential household items to women and their children as they transition from emergency shelters in Rochester to independent living. Those it serves include veterans, survivors of domestic violence, women recovering from addiction and those who have experienced homelessness.

Planned Parenthood of Central and Western New York See page 65

Willow Domestic Violence Center PO Box 39601 Rochester, NY 14604 585-232-5200 www.WillowCenterNY.org 24/7 hotline: 585-222-SAFE (7233)

„„ Dedicated to preventing domestic violence and ensuring that every survivor has access to the services and support needed to feel safe and empowered. To those ends, the nonprofit offers a safe emergency shelter for clients and their children, shortterm individual counseling and support, assistance with safety planning, support groups and other services.

YWCA of Rochester and Monroe County 40 Bittner St. (Mailing Address: 175 N. Clinton Ave.) Rochester, NY 14604 585-546-5820 www.ywcarochester.org

„„ YWCA programs help women and girls who are facing homelessness, pregnancy and other crises, and their children. The nonprofit provides a continuum of housing for women of all ages and family situations who are in need, including emergency and long-term housing, a supportive living program for women in recovery and affordable apartments in the community.

„„ Dedicated to helping victims of domestic violence in Livingston County through

2020 Rochester/Finger Lakes Healthcare Guide - 65


2020

AD INDEX

Healthcare Guide Listed Alphabetically Acu-Care......................................... Back Cover

Hearing Aid Works.......................................... 15

ABVI............................................................... 23

Hematology Oncology Associates of CNY..... 41

Alzheimer’s Association.................................. 25

Inclusion Wellness Spa.................................. 35

Ashton Place.................................................. 19

Jewish Senior Life................ Inside Front Cover

BCCR............................................................... 8

Legacy Financial............................................. 41

Bri-Pen Senior Rides...................................... 15

Mary Cariola................................................... 28

Bridges for Brains........................................... 18

Modern Chiropractic....................................... 25

Cancer Services of Finger Lakes................... 23

New ROC Nursing Home............................... 41

Carolyn Stifler................................................. 41

Pediatric Urgent Care..................................... 21

Crouse Health................................................. 17

Red Fox Run.................................................. 33

Davita E. Rochester Dialysis.......................... 33

Rochester Presbyterian Home....................... 35

Dr. Emery & Scuro.......................................... 43

Rog Eye.......................................................... 15

Episcopal Senior Life........................................ 8

St.Ann’s Community..............Inside Back Cover

EWBC............................................................. 21

The Gardens..................................................... 3

Glenna’s Best Oil............................................ 35

The Legends................................................... 33

Golisano Autism Center.................................... 9

Thelma’s Boutique.......................................... 24

Grandma’s Helpers......................................... 19

Thompson Health........................................... 20

Grasta’s............................................................ 6

Trillium Health................................................... 7

GVPT................................................................ 5

WOLK Manor & Lodge at Wolk Manor........... 31

HCR Home Health.......................................... 18

The 2020 Rochester / Finger Lakes Healthcare Guide is online @ www.GVhealthnews.com

To advertise in the 2021 Rochester Healthcare Guide, please call 585-421-8109 or email editor@GVhealthnews.com 66 - 2020 Rochester/Finger Lakes Healthcare Guide


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More than 100,000 copies distributed IN GOOD HEALTH — UPSTATE’S HEALTHCARE NEWSPAPER In Good Health publishes separate editions in 4 Upstate New York markets. Ask about Combo discount to advertise in more than one market.

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It is packed with good-quality protein and it sizzles with impressive amounts of selenium, several B vitamins, zinc and iron. Page 15

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Medical Schools & Minority Students Minorities underrepresented in medical schools: Study

Chia Seeds

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IN GOOD HEALTH – Mohawk Valley’s Healthcare Newspaper

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