James Reed President/CEO-elect, Excellus BlueCross BlueShield. With the company since: 1996. In current position since: 2020. Education: Bachelor of Science degree in business administration from Le Moyne College, Syracuse; Master of Business Administration from Le Moyne College. Career highlights: “I have been fortunate to work for a great company based in Upstate New York for the past 20 years. Excellus BlueCross BlueShield is an organization that has provided an opportunity for me to learn and grow both personally and professionally. Working for a company that shares my core value structure has been terrific.” Current affiliations: Board member of CenterState CEO, Greater Rochester Chamber of Commerce and HealtheConnections. How do you describe your managerial philosophy or approach? “Having grown up participating in team sports and athletics, I would say that my managerial approach follows that of a coach. I believe one of the most important roles of a manager is to make sure the right people are on the team, each team member has a clearly defined role, and everyone understands how he or she contributes to the organization’s overall success.” Skills that make you an effective leader? “Communication and relationship skills are the most important tools that I utilize to be an effective leader. I believe it is so important for a leader to be able to articulate a vision and have the relationship skills and credibility to inspire others to follow.” How can the business climate in the region be improved? “A thriving business climate requires a healthy community where health disparities are being addressed, including some of the most basic needs like access to health care, food, and housing. Continuing to invest in a healthier, more engaged community — Reach nearly 100,000 health especially in this current environment consumers the propel Greaterrelationships, Rochester — will bolsterinand area. Advertise with In Good Health — leading to growth in our local economy Rochester’s Healthcare Newspaper. and region. “ What do you do for fun? “Having three 585-421-8109 children has provided me with the editor@GVhealthnews.com opportunity to coach all of them through
the seventh and eight grade levels in different sports they engaged in. I play golf with friends, enjoy cooking with my wife and spending good quality time at home, as well as regularly taking walks with our dog.”
Dustin Riccio President, Eastern Region, Clifton Springs Hospital & Clinic, Newark-Wayne Community Hospital, part of Rochester Regional Health. With organization since: 2008. In the current position since: 2015. Education: Medical degree, Master of Business Administration degree. Career Highlights: “Being asked to move into my current role as Eastern Region president, which includes leading two hospitals that are integral to the health of our communities. Each hospital is a longstanding institution in our community and having the opportunity to enhance the quality of patient care and continue to bring jobs to our community is a tremendous honor.” Current affiliations: American College of Emergency Physicians; American Board of Emergency Medicine. How do you describe your managerial philosophy or approach? “The Eastern Region leadership team aims to create an environment which fosters innovation and collaboration among team members who are all working toward the common goal of providing the region’s best health care to patients.” Skills that make you an effective leader? “I am surrounded by an incredible team that consistently provides valuable responses and insights. I pride myself on my active listening skills to full engage in conversations and ensure open communication with my team.” How can the healthcare industry in the region be improved? “Being part of a larger health system we are fortunate to have the opportunity to leverage knowledge from within our organization, but we are also fortunate to be able to learn from local industries outside of healthcare to innovate and continue to grow within our communities. Our goal of bringing new services to the regions allows patients access to quality healthcare, closer to home.
24 - 2021 Rochester/Finger Lakes Healthcare Guide
What do you do for fun? “Travel with my family.”
Hazel Robertshaw Vice president of patient care services / chief nursing officer, F.F. Thompson Hospital. With organization since: 2007. In the current positio n s inc e : 2008. Education: Ph.D. in nursing, Florence Nightingale School of Nursing and Midwifery, King’s College, University of London; Bachelor of Science in nursing studies, University of Manchester. Career Highlights: Currently serving as the vice chairwoman of the board of directors for UR Medicine Home Care and on the quality board of St. James Hospital in Hornell. She also sits on the advisory boards for Finger Lakes Community College and Roberts Wesleyan College. Current affiliations: Membership in the American Nurses Association and the American Organization for Nursing Leadership. Chairwoman of the UR Home Care Board and member of the UR School of Nursing advisory board. How do you describe your managerial philosophy or approach? “I would say my approach is facilitative — allowing individuals to grow, challenging them to achieve and be the best they can be.” Skills that make you an effective leader? “Open, honest communication. Willingness to listen to others’ opinions. Willingness to face challenges. Tenacity and willingness to change.” How can the healthcare industry in the region be improved? “Sharing best practices, learning from each other when things go wrong so we don’t all make the same mistakes. Improving the patient experience and developing the next generation of thought leaders in healthcare.” What do you do for fun? “I enjoy spending time with my husband and my Chesapeake Bay retriever. I love to travel and experience different countries and cultures.”
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