Pharmacy Services

(256) 533-6311, option 5

CNAHSI’s goal is help you get the best results from your medications as quickly as possible . Our Huntsville Family Health Center pharmacy offers the full range of medications at discounted rates . Pharmacy services are available to all patients of Central North Alabama Health Services, Inc .

Patient Education

Our experienced pharmacists provide detailed information about your medications, check for drug interactions, and will help you with suggestions for adjusting to your medications.

Refills

Prescriptions and refills are routinely filled during regular office hours. You can make your request by calling our pharmacy at (256) 533-6311, option 5. No refills are issued during the evenings, weekends, or holidays. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy. Our pharmacy will be happy to fill any prescriptions from outside providers with the approval of one of our providers.

Facility Guidelines

• We do not allow the use of cell phones, photography, or video recording at any time during your visit.

• We do not allow food or drinks in the lobby or clinical areas.

• Possession and/or use of street drugs and alcoholic beverages are not allowed.

• We are a weapon-free zone. Possession of weapons within our premises is not permitted.

• All CNAHSI properties are smoke free. We do not allow smoking or electronic smoking devices inside or outside of our facilities.

• We require that patient conduct promotes a safe and respectful environment for providers, staff, and other patients. Patients who fail to comply with this guideline may be discharged from CNAHSI.

• We ask that each patient limit themselves to one guest/caregiver per visit.

• Except for certified service animals, pets are not allowed on CNAHSI grounds.

• In compliance with our safety standards and Joint Commission regulations, fire drills are held periodically. If a drill occurs while you are here, please follow the direction of the clinic staff and do not become alarmed. The staff will let you know if any action needs to take place.

• In the event of severe weather, your healthcare team or other clinic staff will move you to another part of the clinic. Please follow the directions of the clinic staff and do not become alarmed. The procedures developed help to ensure the safety and care of our patients and visitors during tornadoes and other severe weather.

• Patients will receive up to a 90-day (3 months) supply of their medications. To avoid an interruption to your medication treatment, you will need a follow-up appointment prior to the 90 days.

Dismissal From the Practice

It is the policy of CNAHSI that its providers are not required to continue treating a patient who is uncooperative, refuses to follow treatment advice, and/or presents difficulties in the provider-patient relationship. The dismissal of a patient will be evaluated on an individual basis and may be initiated due to:

• Threatening staff members or other patients with a weapon/firearm

• Verbal or physical abuse of staff members or other patients

• Use of profanity/abusive language

• Any/all conduct designed, intended and calculated to inflict or impose upon patients, staff or visitors unwanted personal, social, physical/sexual contact

• Alternation of prescription

• Refusal to pay for services received

Patient Satisfaction

CNAHSI is committed to providing quality patient care services. We strive to meet and exceed your expectations for quality of care and customer service.

Patient Concerns/Complaints

All patients have the right, without recrimination, to voice their concerns or complaints. If you have concerns about the quality of your care or the service you receive, we hope that you will bring them to the attention of one of the following:

• Your provider

• The nurse manager

• The facility manager

If you have an issue related to your care that you cannot resolve with the above individuals, or if you have suggestions for improved services, please call our Customer Care Hotline at (855) 724-7325. If your concerns relating to patient care and safety are not resolved through the health clinic, you may contact The Joint Commission Office of Quality Monitoring by calling (800) 944-6610 or emailing complaint@jointcommission.org.

Patient Satisfaction Survey

We are always looking for feedback. Our goal is that you are fully satisfied with your experience. We encourage you to complete our satisfaction survey and appreciate your review so we can continue to improve how we care for our patients.

• We encourage you to complete the Patient Satisfaction Survey link sent to you after your visit.

• You may also take the survey at any time on our website at https://www.cnahsi.com/patient-feedback/.

• You can also complete a Patient Satisfaction form. These are located in the clinic check-in/check-out lobbies. Please place your completed Patient Satisfaction form in the feedback box in the lobby or mail to PO. Box 18488, Huntsville, AL 35804.

• Call our Customer Care Hotline at (855) 724-7325.