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Communicating with Your Healthcare Team
Your care team wants to establish a caring relationship with you and your family. To do that we would like for you to see the same people each time you visit us. Please write the names of your care team so that you can remember who to schedule your appointments with when you call.
Your Health Care Team:
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Provider
Clinical Support Team
Case Manager
Other
We Are a Group Practice!
Our providers work together as a team in a group practice setting. If your Primary Care Provider (PCP) is not available, we will schedule you with another provider on the Care Team. This ensures that you will receive continuous care from any of our providers who are either Board Certified or Board Eligible.
Learn more about our providers by visiting our website at https://www .cnahsi .com/staff/ or scanning the QR code to the right .
We are there when you need help!
Our innovative technology enables our providers to access your medical records anytime. This maintains integrated care so that we can first focus on you. If your PCP is not available, you can rest assured that another team member will be able to care for you by leveraging our technology and accessing your medical records to provide care when you need it.
How To Communicate With Us
• Please call your local health center’s phone number directly for information or requests regarding your care.
• When contacting the Care Team, you may be asked to leave a voicemail. If so, leave your name, date of birth and the reason for your call. Our staff will return your call within 24 hours.
• You can also send non-urgent messages or questions through the patient portal.
• Always notify the Care Team if you are admitted to the hospital and when you are discharged from the hospital. Your provider will want you to have a visit within 48 hours of your discharge.
• Please request all records from non-CNAHSI providers be faxed to your designated family health center’s fax number. See the back of this booklet for your location’s fax number.
How We Will Communicate With You
Your Care Team may call you and/or send letters related to your care. Please let us know any time your contact information changes. Our front desk staff will confirm your contact information at every visit .
Depending on the contact preferences you select, we may call, email, and/or text you. With your consent, we will send voice messages to your phone about appointments, labs, and prescriptions. Please listen to the entire message, follow any instructions given, or provide the requested information.
• We will always attempt to schedule you with your Primary Care Provider (PCP). If your PCP is not available, we will schedule you with another provider on the Care Team. To help us prepare for your visit, inform the scheduler regarding the reason for your visit.
• We do our best to accommodate same-day sick and emergency dental patients. We attempt to work these patients into our schedule which may result in a longer wait time.
• Depending on your visit, you may be asked to arrive early or bring documents such as photo ID, proof of income, and immunization or hospital records with you. To prevent delays, please follow the instructions from the scheduling staff.
48 Hours
• You will receive reminder calls for medical appointments from our automated system. Please make sure that if you need to cancel or reschedule an appointment, you provide a 24 hour notice.
