CMiC 360° Customer Portal Updates www.cmic360.com Return to Monthly Patch Cycle: March User Notes Added to CMiC Knowledge Base Number of Open Issues by SLA Added to Issue Dashboard
New Director of Support and Customer Relations: Andy Tjin CMiC is pleased to announce that Andy Tjin has been promoted to Director, Support and Customer Relations. Andy first started with CMiC in 1994 and has held various positions within the organization over the past 15 years. He has in-depth knowledge of the business and technical aspects of CMiC software and his experience with the construction industry and his familiarity with our client community make him uniquely suited to lead CMiC Support to enhance customer service and increase customer satisfaction. Andy will be expanding on the CMiC 360° Customer Service program as part of CMiC’s continuing effort to ensure our clients receive the best customer service.
CMiC Live Web Calls CMiC Live Web Calls is the first line of support for all issues. Verbally explain a problem without the need for manual issue entry, get updates on resolved issues and get guidance on using CMiC Software.
CMiC Live Web Calls: 1-877-360-CMiC (2642)
CMiC Live Web Calls Survey CMiC would like to thank of all those who took the time to respond to the CMiC Live Web Calls Survey. This survey, part of our Constant Customer Feedback Program, will be used to help increase client satisfaction and maintain open lines of communication.
Thank you!