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eCommerce Mobile App: Sure Shot Way to Retain Customer Loyalty and Satisfaction
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Random Post eCommerce Mobile App: Sure Shot Way to Retain Customer Loyalty and Satisfaction June 28, 2022
By Nisarg Rami | Jun 28, 2022 | Blog
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Keeping customers happy, content, and loyal to a business is a tough task and every business owner leaves no stone unturned to make it happen. Even though it takes a toll
May 31, 2022
on one’s investments and operations, business owners can’t afford to put these things aside and move ahead. If a customer is satisfied and sticks to a business, no one can defeat it. That’s the end of the story. But how to pull this off? There are many ways, and experts prefer having a
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mobile app above all.
Application Development
It does more than have easy service delivery. It keeps buyers happy. This is true for e-
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commerce businesses as well. Read the blog to find out what impact a mobile app has on customer loyalty and satisfaction and how it happens.
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eCommerce Mobile App – A Way For Winning Customers’ Heart If asked, even Starbucks customers will say that it’s the mobile app that they loved the most after the Vanilla Latte or Iced White Chocolate Mocha.
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As per recent research, the Starbucks mobile app is supposed to be used by over 23
Ecommerce Store Development
million customers. Users of the Starbucks app claim to have a higher user experience with the app that is far above what they experience with high-end brands like Google and
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Apple.
IoT
Starbucks’ CEO also confirmed that the company’s mobile app helped capture over 36% of the total coffee market in the US.
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Is it possible that a mobile app can make such a huge difference?
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Well, it’s very possible, provided you know how to use the mobile app in full swing. The mobile app is one the most viable way using which a customer can stay connected with customers. And the stronger this connection is, the higher the sales.
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Not only this; it is useful to improve customer satisfaction and build loyalty. This is how it happens.
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Rewards and rewards
No one hates rewards. Customers are so obsessed with earning rewards points that they often spend more just to grab some lucrative rewards. With a mobile app, it’s easy to build a reward program, update customers about it, and provide instant redemption.
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If you know the art and science of reward programs, you can use them to attract more customers and sales. The Starbucks app is a live example of this. For each purchase, they are awarded points that can be redeemed for future purchases. This way, they get a discount and enjoy the privilege of being an esteemed customer. When customers are being treated special and made to feel privileged, it’s obvious to develop an affinity
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