Top Call Center Software Providers in Kolkata

TOP CALL CENTER SOFTWARE PROVIDERS IN KOLKATA

WHAT IS CALL CENTER SOFTWARE?

An outbound call center software allows businesses to reach out to their prospects and customers for various business-specific reasons- sales, product/service feedback, or survey. With the right outbound calling software in place, businesses can automate their calling process and optimize their agent productivity.

CLOUDSHOPE CALL CENTER SOFTWARE

For Call Center, Cloudshope technologies provides automatic phone dialer which is a special type of outbound dialer software which helps to dial out a set of contacts automatically and is the best call center in Kolkata. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.

TYPES OF SOFTWARES

CLOUDSHOPE PROVIDES

Auto Dialer Software automatically dials telephone numbers pulled from a list and connects either to a live Agent or a Prerecorded Message. Cloudshope

Call Center Software is the best software in Bangalore. Cloudshope provides 4 types of Dialer:-

 Preview Dialer  Sequential Dialer  Predictive Dialer  Manual Dialer

 Preview Dialer- In this Dialer, the calls placed to customers from our app Troop Tracker. There comes two pop-ups and pre pop-up and post popup in which details can seen and filled by agents.

 Sequential Dialer- In this Dialer, The calls initiated one by one and agents can call from Desktop as well.

 Predictive Dialer- In this Dialer, The calls placed in bulk and only answered calls are connected to agents. This can be used for Cold Calling.