Cliste Hospitality Brochure Oct 2023

CONTENTS COMPANY OVERVIEW

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WHY CHOOSE CLISTE HOSPITALITY

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COMPANY DIRECTORS

6

CLISTE IN NUMBERS

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OUR EXPERTISE OPERATIONS

8

FINANCIAL SERVICES

9

STRATEGIC MARKETING & REVENUE MANAGEMENT

10

COMMERCIAL

12

TALENT MANAGEMENT

13

DEVELOPMENT

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CLISTE IN SUMMARY

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CLISTE TIMELINE

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COMPANY OVERVIEW At Cliste Hospitality, we understand the unique challenges and opportunities in the hotel industry. Our team of experienced professionals is dedicated to maximising the potential of your property and ensuring its long-term success. We are committed to delivering exceptional results and providing peace of mind.

Our comprehensive hotel management services encompass a wide range of expertise to enhance your property’s performance: Plug and Play Management Contracts: We offer flexible management agreements tailored to your needs, providing a hassle-free experience for hotel owners.

Due Diligence: We provide a meticulous analysis of your property’s financial health, market positioning, and operational efficiency to inform strategic decisions.

Project Management Services: Expert project planning and execution to ensure the seamless implementation of renovations, expansions, or improvements for your property.

Viability Assessment: Thorough market research and financial modelling to assess the feasibility of potential projects or strategies.

Project Plan Build: Developing detailed project plans that align with your objectives and budgetary constraints.

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Pure Project Management: Project management services for stand alone initiatives to enhance your property’s facilities or services.

Pre-Opening Consultancy: Strategic guidance and support during the pre-opening phase to ensure a successful launch.

Operational Reviews: In-depth assessments of day-to-day operations, identifying opportunities for cost savings and efficiency improvements.

Strategy Rebuilds: Crafting and implementing strategic plans to reposition your hotel for long-term success.

WHY CHOOSE CLISTE HOSPITALITY Beyond management and operating hotels we can deliver other bespoke consultancy services to turnaround or improve overall business performances to realise full commercial potential and ultimately increase the business’ long term value.

SCALE

EXECUTION

SCOPE FOCUS

One of the largest operators and managers of Hotels in the Republic of Ireland with a portfolio of profitable hotels and venues.

Demonstrable track record of executing transactions, management contracts and acquisitions in the hospitality space.

An agile service offering and team, capable of driving operational performance and compliance in hospitality assets through tailored solutions.

TEAM

REPUTATION

INNOVATION

Best-in-class blend of industryleading experts, from within the hospitality sector and across our interconnected industries.

Strong brand equity across multiple market segments, underpinned by long-term relationships with investors, stakeholders, and brand franchise owners.

Showcasing the groups aptitude for embracing and incorporating technologies and industry trends.

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COMPANY DIRECTORS PAUL FITZGERALD Chief Executive Officer, Cliste Hospitality •

Big 4 trained with PWC including extensive secondment experience in UK and Ireland.

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Holds a BComm from University College Cork and qualified as a chartered accountant with PWC with extensive exposure, including industry based secondments, across a range of sectors in both Ireland and the UK during his time there.

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Variety of industry based Senior Executive roles across Finance, Trading and Operations.

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Particular competencies in commercial insight/analysis, strategy formulation and transaction project management.

SEAN O’DRISCOLL Chief Executive Officer, Hotel Operations and iNUA PLC

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•

Holds a BA in Hotel and Catering Management

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Trained with Intercontinental and Great Southern Hotel Groups

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General Manager of The Brehon and on Management Board of Gleneagle Hotel group for 7 years; General Manager of Muckross Park Hotel for 6 years

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iNUA Group General Manager since 2016 and COO since creation of PLC in 2018; appointed CEO in February 2020.

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National Vice President of The Irish Hotels Federation and Former National President of SKAL International (World Tourism Organisation).

CLISTE IN NUMBERS

1670 employees 1346 rooms 27 bars & restaurants 8 coffee bars 96 meeting & event spaces

8 convention centres with capacity for +500 delegates

450 happy wedding

6 leisure centres with 4000 members 7 Spas €27.5m in Capex investment €44m in procurement managed each year

Delivering an Excellent Guest Experience: 83% satisfaction score on Booking.com 4.2 out of 5 on Tripadvisor

couples each year

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OUR EXPERTISE - OPERATIONS CLISTE OPERATIONS TEAM

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CHRIS AUSTIN

BRIAN BOWLER

SEAMUS PRESTON

STEFAN MATZ

VERONICA TIMLIN

Group Operations Director

Regional Operations Manager - South

Regional Operations Manager - North

Group Executive Chef

Group Project Manager

Operational Excellence: Seamlessly manage operations, optimise resources, and enhance guest experiences.

Quality Assurance: Maintain and elevate service quality consistently.

Guest Satisfaction: Ensure high guest satisfaction, prompt issue resolution, and unwavering quality.

Sustainability Focus: Implement eco-friendly practices aligned with industry trends.

Profitable Management: Maximise profitability while efficiently controlling costs.

Customer Loyalty: Foster guest loyalty through personalised service and loyalty programs.

Talent Development: Cultivate a skilled, motivated team for exceptional service.

Crisis Expertise: Effectively manage crises, from natural disasters to pandemics.

Safety and Compliance: Prioritise guest and employee safety through strict compliance.

Community Engagement: Build positive community relationships and support social responsibility.

Strategic Vision: Contribute to long-term strategic goals and plans.

Brand Reputation: Safeguard and enhance your brand’s reputation with consistently positive reviews.

OUR EXPERTISE - FINANCIAL SERVICES CLISTE FINANCIAL TEAM

MICHAEL RYAN

MICHAEL CULLEN

RUTH SAVAGE

TRACY O’DRISCOLL

Chief Financial Officer

Group Financial Controller

Head of Reporting

Executive Assistant

Financial Process Leadership: Lead the group’s financial processes, ensuring precision and efficiency in financial operations.

Economic Trend Analysis: Stay ahead by researching and presenting insights on economic trends that impact your business.

Scenario and Cashflow Planning: Develop robust scenario plans and cashflow strategies to navigate uncertainties effectively.

Process Efficiency & Transformation: Drive process efficiency and transformation initiatives across all departments to enhance performance.

Risk Management Implementation: Implement a comprehensive risk management strategy to safeguard your investments.

Strategic Cost Management: Strategically manage costs to optimize profitability without compromising quality.

Data-Driven Decision-Making: Leverage data analytics to challenge the status quo and enhance decision-making across the organisation.

Performance Monitoring: Vigilantly monitor business performance, ROI, and implement corrective actions as needed.

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OUR EXPERTISE - STRATEGIC MARKETING & REVENUE MANAGEMENT CLISTE MARKETING AND REVENUE TEAM

BRENDA MURPHY

EMER HALLAHAN

JANE JORDAN

GRACE FINN

JULIE HAYES

Director of Revenue, Marketing and PR

Group Head of Marketing and E-Commerce

Group Revenue Manager

Group PR Manager

Group E-Commerce Manager

STRATEGIC MARKETING

REVENUE MANAGEMENT

Brand Development and Positioning: Assist in refining the hotel’s brand identity and positioning within the market.

Pricing Optimisation: Data-driven strategies to set the right room rates at the right times.

Digital Marketing: We manage the hotel’s online presence through website development, search engine optimisation (SEO), pay-per-click advertising (PPC), and social media marketing.

Demand Forecasting: Future planning to make informed pricing and inventory decisions.

Email Marketing: Developing and executing email marketing campaigns for customer retention and repeat business.

Public Relations: Building relationships with the media and generating positive press coverage to enhance the hotel’s reputation and visibility.

Local Marketing: We engage in local marketing efforts to tap into the local community and drive business from nearby residents and businesses.

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Distribution Channel Management: Optimise the use of various booking channels to minimize costs and maximize revenue.

Group Sales and Contracts: Support sales team in negotiation of contracts that balance profitability and group bookings.

Performance Measurement: Use key metrics like RevPAR, ADR, and occupancy rate to monitor and adjust strategies.

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OUR EXPERTISE - COMMERCIAL CLISTE COMMERCIAL TEAM

ANDREW DRYSDALE

CHRISTIAN SCHMELTER

MARK MOYNIHAN

GERALDINE MCCARTHY

PAUL MITCHELL

SIOBHAN HAMILTON

Chief Commercial Officer

Group Director of MICE & Corporate Sales

Group Business Develepment Manager

Director of Leisure Sales

Group Food & Beverage Commercial Manager

Head of Procurement

Overseeing hotel sales, procurement, and product development, our team offers a comprehensive suite of services meticulously designed to optimise a hotel’s revenue generation while enhancing the overall guest experience.

In the realm of sales, we craft and execute cutting-edge strategies to maximise room revenue, foster fruitful relationships with travel agencies and corporate partners to win conferences and tour contracts for hotels.

Within procurement, we excel at streamlining the hotel’s supply chain, from sourcing quality goods to negotiating favourable contracts, ensuring both efficiency and cost-effectiveness.

In the domain of product development, we remain dedicated to elevating the guest experience by introducing innovative amenities as well as food and beverage services.

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Development of a successful food and beverage commercial strategy by conducting market research to understand your audience and competition.

Define your unique selling proposition (USP), craft diverse menus, and establish a pricing strategy that reflects value.

Promote F&B offerings through digital and traditional marketing, invest in staff training, and embrace technology for convenience and personalization.

Our holistic approach is consistently geared towards enhancing a hotel’s profitability, operational efficiency, and guest satisfaction.

OUR EXPERTISE - TALENT MANAGEMENT CLISTE PEOPLE AND CULTURE TEAM

DEIRDRE BUCKLEY

TREVOR MCCARTHY

ORAN CAROLAN

ROSEMARY LANE

GRACE MOORE

Group People & Culture Director

Group Learning & Development Manager

Head of Talent, Acquisition and Engagement

Group People & Culture Business Partner

Group People & Culture Business Partner

Compliance & Contracts: Ensure that all People and Culture policies are compliant with relevant employment legislation, keeping the organization up to date with legal requirements.

Diversity & Inclusion: Champion diversity and inclusion initiatives within the workplace to create a more dynamic and innovative team.

Recruitment Support: Provide guidance and support to hotels during the recruitment and selection process, helping them source and onboard top talent.

Wellbeing Initiatives: Prioritize employee health and wellbeing by implementing wellness programs, mental health support initiatives, and promoting a healthy work-life balance.

Training & Development: Design and deliver effective training programs to employees in each hotel, ensuring they receive the necessary skills and knowledge for their roles.

Ethical Practices: Ensure that all HR practices adhere to legal and ethical standards, promoting a culture of ethical behaviour and integrity.

Employee Support: Offer support to General Managers and the People and Culture function in handling employment-related issues, including conflict resolution, performance management, and employee grievances.

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OUR EXPERTISE - DEVELOPMENT CLISTE DEVELOPMENT TEAM

MAIREA DOYLE BALFE

LIAM MINIHAN

CAROLINE FITZGERALD

DAVID JORDAN

Executive Director of Corporate Development

Group Revenue Systems & Data Manager

Financial Accountant

Group Director of Research & Innovation

CREATING SUSTAINABLE VALUE FOR OUR STAKEHOLDERS Our goal is to represent you, our stakeholders, by creating and delivering strategic and operational value to each business.

Cliste Hospitality have a demonstratable track record in sourcing hotel opportunities on behalf of our investment partners. When an investor wishes to proceed with the purchase of a hotel we support the deal due diligence and completion process, sourcing of debt (if required) and preparing the strategy and five year business plan for the property. Cliste Hospitality offer project management and pre-opening services for new hotel developments in advance of operating.

THE CLISTE ADVANTAGE Our team – We are a passionate group of hospitality professionals. We have diverse backgrounds and experience and our commitment to our customers is evidenced through

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the positive feedback we receive. Our approach is to provide an empowered culture to allow our team members to achieve success for our customers, stakeholders, and themselves.

Customer focus – Our vision is to create exceptional hospitality experiences. Our hotels provide a warm welcome to our guests, who are at the heart of our business.

Return on Investment – we focus on performance and delivering results. We drive acumen across each of our hotels.

We consider each property, where value can be added and at what level. We focus on maximizing the asset and in turn the best return on investment.

Innovation and Creativity – we strive to be agile. We are constantly looking to develop our offerings and ensure that we are keeping pace with changing consumer expectations.

We empower our team to look for new ways to increase revenues, reduce costs and delight our customers.

Uniqueness - each of our properties is different and requires an individual focus. We are experts in the hotel business, but we also know that each property is unique and may require flexibility of operation.

OWNER ADVANTAGE We have excellent communication with our hotel owners.

We operate all hotels at a property level, but provide central support and services to maximise an efficient operation.

We communicate regularly with owners providing quality, detailed information as well as future investment requirements.

We have the expertise to assess the feasibility of all projects, identifying the right market position for the hotel, capital investment requirements and operational adjustments.

We can deliver a project from initial concept, through development to funding to opening and operating. We focus on value creation at every step on the project journey.

We operate across all markets in Ireland. We have an in depth knowledge of both the international and domestic customers, revenue management and operational productivity.

KEY SKILLS: Strategic business planning, market analysis, market entry strategies, competitive analysis due diligence, financial modelling, IT procurement, franchise, and other contract negotiations.

“WE BELIEVE IN BUILDING A RELATIONSHIP WITH OUR OWNERS AND INVESTORS. WE ARE HERE FOR THE LONG RUN AND WANT TO BE A PART OF YOUR SUCCESS.” Paul Fitzgerald, CEO Cliste Hospitality

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CLISTE IN SUMMARY • One of the largest operators of a comprehensive portfolio of hotels and hospitality venues in Ireland

OUR CURRENT PORTFOLIO

• Platform with a proven track record already successfully managing and operating 14 properties in all four provinces under the iNUA Collection brand.

1.

Hillgrove Hotel & Spa

2.

Fairways Hotel

• The talent at Cliste Hospitality is made up of some the best- known names in the industry. All are hospitality specialists, with impressive track records in driving both room and non-room revenue and profitability.

3.

Radisson Blu Sligo

4.

Radisson Blu Athlone

5.

Dublin One

6.

Ariel House

7.

Tullamore Court Hotel

8.

Radisson Blu Limerick

9.

Kilkenny Hibernian Hotel

• Cliste offers a full suite of services, including management services of hotels and hospitality businesses, project management services and bespoke consultancy.

• Our team’s track record shows that our ability to manage operational risk through our guidance, expertise and systems can transform a good operation into a great one, with the right return on investment for owners.

10. Muckross Park Hotel & Spa 11. Radisson Blu Cork 12. The Viaduct 13. Springfield Hotel 14. The Gateway Hotel

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Radisson Blu Sligo

3

Hillgrove Hotel & Spa

1

Fairways Hotel

2

The Gateway Hotel

Radisson Blu Athlone

Dublin One

4

5

7

Springfield Hotel Tullamore Court Hotel

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13

6

Ariel House

Radisson Blu Limerick Kilkenny Hibernian Hotel

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14

9

Muckross Park Hotel & Spa

Radisson Blu Cork The Viaduct

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2012

JUNE

OCTOBER

Acquisition of Radisson Blu Limerick

Acquisition of Kilkenny Hibernian Hotel

2014

Established

By Noel Creedon

2015

JANUARY

FEBRUARY

Acquisition of Radisson Blu Cork

Acquisition of Muckross Park Hotel

2014

2015

CLISTE NOVEMBER

JANUARY

iNUA Partnership Management company MBO by Sean O’ Driscoll and Paul Fitzgerald

iNUA Partnership rebranded to Cliste Hospitality

2019

APRIL

NOVEMBER

Acquisition of Tullamore Court Hotel

Opening of Fairways Hotel (Management Contract)

2019

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2019

2021

MAY

JUNE

2017

2018

Acquisition of Hillgrove Hotel

€41m Equity raised and €58m debt raised to acquire assets from investors and reposition in PLC

JULY

MAY

JUNE

Acquisition of Radisson Blu Athlone

Creation of New iNUA PLC Structure to platform the assets

7th Asset Radisson Blu Sligo Acquired

FEBRUARY

SEPTEMBER

AUGUST

Opening of Dublin One Hotel (Management Contract)

The Viaduct Restaurant Café and Market

The Gateway, Dundalk (Management Contract)

2018

2016

2018

TIMELINE 2022

2022

2023

JUNE

MAY

Ariel House, Ballsbridge (Management Contract)

Acquisition of Springfield Hotel

2022

2023

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For Enquires contact Tracy O’Driscoll T: +353 21 4355658 E: t.odriscoll@clistehospitality.ie