CLH News #258 August/September 2024

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Products and Services

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Bar Snacks

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Chef's Buyers Guide

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Hospitality Technology

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Outdoor Spaces

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Kitchen Equipment & Refit

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Design and Refit

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Property and Professional

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Editor's Viewpoint

CLHNews ISSUE 258

AUG/SEP 2024

As Hospitality Costs Rise Sharply

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Year-on-year, 95% of hospitality businesses have experienced increased wage costs. It’s a similar story for food (89%), insurance (84%) and energy (57%) costs, according to a new survey by the British Beer and Pub Association, British

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Trade bodies in the hospitality and on-trade sector have united in demands for reform and support as a “concerning” new survey reveals how almost every hospitality business has seen steep increases in wages and food costs.

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Institute of Innkeeping, Hospitality Ulster and UKHospitality.

Figures from the Office of National Statistics (ONS), show that the rate of inflation has risen for the first time this year and further confirm that inflation in hospitality remains notably higher than the headline rate would suggest, and has for 2024 remained 2.4 times higher than retail inflation.

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CLH News

Editor's Viewpoint

Aug/Sep 2024

In the wake of ever mounting financial pressures, the hospitality sector has united, once again, in a call for comprehensive business rate reform, alongside cuts to VAT and duty.

We offer a wide range of coffee machines, from a ‘compact’ 2 group Iberital IB7 all the way through to our flagship machine, the San Remo Cafe Racer. All at competitive prices and with a range of rental, finance and leasing options available. So whether you’re running a pub, or a large high-end cafe or restaurant, we’ll have machines to suit.

This isn't merely a plea for relief — it's a demand for fairness and sustainability in a sector that has long been shouldering an unjust financial burden.

EDITOR

Business rate reform was a key commitment of the Labour Party prior to the last general election, yet it remains unfulfilled. Pubs, in particular, are disproportionately impacted by the current system.

Peter Adams

According to CAMRA (the Campaign for Real Ale), pubs contribute a staggering 2.8% of the business rates bill, despite only accounting for 0.5% of total business turnover. This overpayment, estimated at around £500 million annually, highlights a glaring inequity that threatens the survival of these vital community hubs.

The extension of the 75% business rates relief until 2025, announced by then-Chancellor Jeremy Hunt, was met with a collective sigh of relief from the sector.

However, this relief is temporary, set to expire in March 2025.

Without a permanent solution, the industry faces the looming threat of widespread closures and price hikes—an outcome that will I fear prove unsustainable for both businesses and consumers.

Property experts Colliers have long advocated for business rate reform, offering credible solutions to replace the current antiquated and uniquely complex system.

No other country subjects its hospitality industry to such a punitive financial structure. Yet, as we witness time and again, incoming chancellors are quick to deflect, blaming previous administrations for the fiscal constraints that prevent them from honouring their pledges.

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EDITOR Peter Adams

SALES EXECUTIVES David Bartlett Guy Stephenson

This political ping-pong does nothing to address the real and immediate risks facing the sector.

PRODUCTION & DESIGN

The entire approach to hospitality need a re-think, pubs and other hospitality venues are vital to local communities should they continue to close, the economic ripple effects are profound.

PRODUCTION & WEB ADMIN

Jobs are lost, PAYE contributions dwindle, and consumer spending on duty and VAT plummets—all leading to decreased revenue for the Treasury. It's a vicious cycle that can only be broken by courageous, forward-thinking reform.

The Caterer, Licensee & Hotelier News Group is published by RBC Publishing Ltd, 3 Carlton Mount, 2 Cranborne Road, Bournemouth, Dorset BH2 5BR. Contributions are welcome for consideration, however, no responsibility will be accepted for loss or damage. Views expressed within this publication are not necessarily those of the publisher or the editorial team.

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The hospitality sector is not asking for handouts; it's demanding a level playing field. Business rate reform is not just a matter of economic necessity—it's a question of fairness. If the government is serious about supporting this cornerstone of British culture and economy, it must act in the forthcoming budget!

I can always be contacted at edit@catererlicensee.com

Matthew Noades Charlene Fox Published by

“Deliver on Manifesto Commitments” Government Urged Aug/Sep 2024

(CONTINUED FROM FRONT COVER)

important measure to allow their business to grow.

INFLATION INCREASE

In a joint statement, the trade bodies said: “It’s crystal clear that there is an overwhelming desire from the hospitality sector that the Government rapidly delivers on its manifesto commitment to replace business rates and reduce the burden on high street businesses, as well as continue current support.

Overall prices rose by 2.2% in the year to July, slightly above the Bank of England’s target of 2% where the rate had been since May. The latest figures mean that prices are now rising faster across the UK than in previous months, but still at a slower pace than in 2022 and 2023 when the public and businesses were hit by higher energy and food bills.

Prices fell by 0.2% in July, helped by cheaper hotel stays, however this was smaller than the 0.4% decrease in prices in July 2023, when energy bills dropped sharply, meaning that the headline rate of inflation increased.

The ONS’s chief economist, Grant Fitzner, said: “Inflation ticked up a little in July as although domestic energy costs fell, they fell by less than a year ago. This was partially offset by hotel costs, which fell in July after strong growth in June.”

However, the issue of business rates is top of the “hospitality agenda”, with the government's 75% business rates relief for hospitality and retail properties scheduled to end on March 31, 2025.

RELIEF SET TO END 2025 The relief, which is part of the Retail, Hospitality and Leisure Business Rates Relief scheme, applies to eligible, occupied properties from April 1, 2023 to March 31, 2025. The relief provides a maximum of £110,000 per business in relief each billing year.

With the relief set to end the sector is overwhelmingly calling for reform in business rates, which was a government manifesto commitment, to help reduce costs.

This reform must, they say, be a priority at the Budget set for October 30, with 80% of respondents clear it would have a positive impact on their business.

VAT & DUTY REDUCTION In addition to business rates reform, businesses said both a VAT reduction for hospitality (85%) and a reduction in alcohol duty (34%) would be an

“Hospitality continues to remain an outlier sector, with costs continuing to rise sharply compared to the rest of the economy.

“With cost increases affecting almost every venue, this vital sector is being prevented from investing in businesses and communities, which would boost economic growth and new jobs. Instead, they’re having to use dwindling cash reserves just to pay the bills.

“The clock is ticking, with a cliff-edge looming on April 1 when relief ends and rates are set to increase again. Inaction would see bills spiral yet further, putting venues under increased threat of closure.

“Alongside our members, we hope to see clear and decisive action toward delivering on the Government’s manifesto commitment from the Chancellor at the Budget in October.”

SECTOR FRAGILITY Michael Kill, CEO of the Night Time Industries Association said: “We have observed the slight uptick in inflation from 2% to 2.2% in July, but for our sector, the impact will be minimal. The real focus for night-time economy businesses remains firmly on the upcoming Autumn Budget. With a growing government narrative around the voids in public funding that are fuelling inevitable tax increases by the Chancellor on the 30th October.”

“The potential for further tax increases, could place an additional burden on businesses still recovering from the challenges of recent years. The Autumn Budget must not lose sight of the fragility of our sector, and prioritise the continuation of support for our sector, ensuring that we are not left behind during this critical period”.

10 POINT RATES PLAN Prior to the general election commercial property agents Colliers who

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have long campaigned for business rate change set out 10-point Business Rates manifesto for growth.

John Webber, Head of Business Rates at Colliers said: “The new government cannot afford to continue brushing business rates reform under the carpet.” The current system which provides £30 billion a year for local authority funding, “is not fit for purpose” and political parties need to adapt their policies to encourage businesses to expand and invest rather than downsize or even close down their bricks-and-mortar estate.

“Business rates must be fundamentally reformed. Reform should culminate in a fair property tax that would be affordable, transparent and easy to administer.”

“We believe the government should have the following 10 key action points on its agenda if it is serious about saving the high street”: 1. Address the multiplier 2. Reform the reliefs system 3. Look at ways to make up the lost revenue 4. Extend Empty Property Rates Relief to Twelve Months for All Sectors 5. Introduce annual revaluations 6. Review plant and machinery 7. Improve Transparency from the VOA 8. Reform the Appeal System 9. Take a proper look at local authority financing 10. Address Rogue Rating Advisors by Regulating the Ratings Industry “The new government has a real opportunity to introduce key reforms to the business rates system – a system which, in its current form, is not working. Over the past 30 years, various governments have over-complicated this tax, made it more opaque and increased its level disproportionately, leading to a growing chorus of criticism and contributing to destroying the high street.”

“We need a well-managed and transparent business rates system that supports growth, not hinders it; and we need it now. That is why we have been campaigning to all parties. British business needs meaningful reform not shallow sound bites.” Mr Webber added.

Heatwave Could Pull In More Than £30 Million for UK Pubs, According to BBPA Pubs could be set for a massive multi-million pound boost as the sunny weather rolls in.

Andrew Tighe, Director of Strategy and Policy of the British Beer and Pub Association said:

With Britain heading into a predicted to a heatwave, the sector could enjoy an uplift of 7 million pints and a £30 million windfall.

“Nothing says summer more than a pint in your local beer garden and many Brits will be raising a glass to some much-needed warm weather.

The projected boost was based on comparing sales from a week in September 2023, which experienced similarly sunny weather.

Over this period pubs sold 7.1m more pints than they did in an average week for the rest of that month. At today’s prices that would generate additional turnover of £34.2m.

“After months of wet weather, this projected windfall could bring a ray of sunshine for pubs everywhere and help raise profits for a sector that plays a unique and important role in our culture and communities up and down the UK.

As pubs across the UK work their way towards the bank holiday, August may be the month the sector has been waiting for.

“Pubs are an essential part of the British bank holiday, and the BBPA urges everyone to make the most of the sunny weather by visiting their local pub.”

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The Rise of “Dine and Dash” and Your Rights at Law 4

CLH News

Aug/Sep 2024

By Sunjay Versani, Solicitor Advocate and Crime Director at Duncan Lewis Solicitors (www.duncanlewis.co.uk) Even as a seasoned criminal lawyer who has just about seen it all, I must say I was shocked to learn that one in twenty Britons have admitted to committing a ‘dine and dash’ offence at some point in their lives. It's surprising not because of the apparent ubiquity of this crime, but because seemingly sensible people with the means to pay for their meals think this behaviour is acceptable and have no shame in saying so.

However, what I can say is that when dealing with ‘dine and dash’ incidents, restaurant operators should balance the need to take immediate remedial action against the long-term legal and financial implications of so doing.

This phenomenon garnered some national media attention earlier in the year when someone from my own very profession was caught out and sternly sanctioned by both the court and her regulators.

CITIZEN’S ARREST

The frivolity of the phrase ‘dine and dash’ perhaps does a disservice to just how serious this sort of behaviour actually is. Data suggests it has been on the rise since Covid and the enduring cost of living crises. The rise of it may also partly stem from the fact that people are no longer properly communicating legitimate grievances about their meal or service and just walking off without settling up. The consequence is hard felt and restaurants are bearing the financial brunt at a time when operating margins are already slim.

DINE AND DASH IN THE EYES OF THE LAW As always, there are complexities, nuances, and variables when it comes to any kind of legal advice. The turn of phrase 'it depends' has been uttered by lawyers from time immemorial for good reason.

In English law this offending is known as 'making off without payment'. It is a statutory offence pursuant to section 3 of the Theft Act 1978. It is also an 'either way offence' meaning that both the crown and magistrates’ courts have jurisdiction to deal with such allegations - depending on the seriousness of the case and subject to the accused's right to elect venue.

However, before any offenders are brought before the courts, operators will need to think carefully about how they respond to such situations in the first instance.

Whilst one could theoretically exercise the power to make a citizen's arrest under section 24A the Police and Criminal Evidence Act 1984, this approach is fraught with risks, including potential counter-allegations of assault/false imprisonment and escalation into serious violence and property damage. The caselaw is littered with many a cautionary tale of proprietors, waiters and kitchen staff trying to restrain people from leaving the scene and getting a lot more than they bargained for.

The police often advise restaurants to use common sense measures to limit exposure to this sort of crime such as taking photo IDs, credit cards and deposits before providing service. That said, these measures could also serve to offend innocent and law-abiding patrons, so a tricky balance needs to be struck, as is the way with hospitality.

After a dine and dash incident, restaurants should look to swiftly preserve any evidence that may assist officers, such as jotting down descriptions and securing booking data and security camera footage. If other patrons witness the incident, it is helpful to take their details for potential witness statements. This information can be crucial for both detection and prosecution.

CONVICTION If someone is convicted of making off without payment, sentencing can vary widely based on a number of factors. These can include, whether it was a group endeavour; if there was threatened or use of force; if there was any planning or sophistication involved; and whether the defendant has a criminal record. Courts also give high regard to the value of the unpaid bill, £200 being the fulcrum point between cases of more or less seriousness.

A maximum penalty of two years imprisonment is technically available but in practice unlikely to be imposed. The Sentencing Council's 2016 Guideline sets out appropriate sentence ranges, which start from fines and discharges and rise to high-level community orders.

The most serious cases could still attract custody, with terms ranging from 12-36 weeks imprisonment, according to the guideline.

DISSATISFACTION If a customer leaves without paying due to dissatisfaction with the service or food or pays a token amount under protest, the situation can transition from a criminal matter to a civil one.

This is because the criminal law places the burden on the prosecution to prove dishonesty and the intention to permanently withhold payment.

However, under the Consumer Rights Act 2015, customers have the right to expect food provided with reasonable care and skill and to be of satisfactory quality. If they dispute payment on this basis, the criminal law may not be engaged. Given these complexities, restaurant operators should seek tailored legal advice for each specific situation.

JUST DESSERTS The impact on restaurants from this sort of crime is far from trifling, so it can only be hoped that the recent focus on this offence can bring a more concerted effort by the police to ensure culprits get their just desserts.

Hospitality Site Closure Rate Slows Hospitality outlet closures have slowed in recent weeks, with the rate falling below -1% at a year-to-date level, according to a report by industry analysts Oxford Partnership.

The figure is down slightly from May’s rate of 3.6%, but ahead of the current rate of inflation, as measured by the Consumer Prices Index, and is the eighth period of growth in the last nine months.

The sector lost another 86 outlets between June 1-July 6, with the hardest hit in Suburban and Urban areas.

The Tracker revealed that group restaurants were the best-performing channel in June, with year-on-year sales growth of 4.7%. While the Euros brought sports fans into pubs for matchdays involving England and Scotland the damp weather kept people away from beer gardens and terraces, and sales in this channel rose only 2.7% above June 2023. The on-the-go segment achieved 4.0% growth, but bars were down by 4.0%.

This latest report follows data released by intelligence firm Altus group in June which revealed that he number of pubs ‘vanishing’ from the English and Welsh communities that they once served and calling last orders for the final time increased sharply during the first 3 months of this year to 80 a month, up 56%, from the 51 a month lost during the first quarter of 2023.

The analysis revealed that the overall number of pubs in England and Wales, including those vacant and being offered to let, fell to 39,162 at the end of the first quarter of 2024 to 31st March down 239 compared with 39,401 at the end of 2023. In the first quarter of 2023, 153 pubs vanished.

Furthermore, Oxford Partnership’s report revealed that operators are still controlling their outgoings by managing their opening hours, with outlets trading 197k less hours, in the latest week, than last year driven by less outlets and less hours with the average outlet open for 2 hours less a week.

The study also revealed that consumer footfall had increased +3% in the latest period as we see fans came out to watch the Euros in Pubs and Bars, with consumers spending longer over their occasions as the average dwell time continues to grow +3.3% in the last 4 weeks.

Pubs, bars and clubs saw modest year-on-year growth in June +0.5%, with the influx of sports fans watching the Euros outweighing the bad weather and keeping the category on par with its strong performance in June last year.

However it was a tougher month for restaurants, which declined -11.5% year-on-year, although this was an improvement on last month (-15.7%), reflecting the selective approach cost-conscious consumers are taking to discretionary spending; with consumers choosing to spend less on eating out at restaurants.

Draught Beer and Cider volumes have continued to fall as the category declines -3.7% year to Date (YTD) as the bad weather continued to keep people at home. World Lager +11.2% and Stout +7.8% remain the star performers whilst Premium Lager -13.3% and Core Lager -8.5% continue to drag the category performance down.

Britain’s top hospitality groups fared better with recorded year-on-year sales growth of 2.9% in June 2024, according to the latest CGA RSM Hospitality Business Tracker.

Karl Chessell, director – hospitality operators and food, EMEA at CGA by NIQ, said: “June’s solid if unspectacular growth capped a decent first half of the year for Britain’s hospitality groups. The weather has been far from ideal for pubs and drinks suppliers, but England’s progress in the Euros has been a very welcome lift for venues screening games. A good month for restaurants shows consumers remain eager to eat out, and we can be optimistic that people will loosen their spending as some cost pressures ease. Nevertheless, with the Tracker hovering only just above inflation, groups will have to work hard to achieve meaningful sales growth in the second half of 2024.”

Saxon Moseley, head of leisure and hospitality at RSM UK, said: “Pub operators will be disappointed with the modest increase in sales generated by the early stages of the Euros. However, a second month of inflation beating growth for restaurants offers further evidence, and hope, that consumer purse strings are loosening against a backdrop of real wage increases and anticipated interest rate cuts.”

“There was positive news for the industry in the King’s Speech around the apprenticeship levy amendments and nighttime safety, but significant headwinds remain with confirmation of zero hours contracts reform and proposed increases to the national minimum wage. Combined with a lack of clarity around business rates, operators will be looking for further certainty from the new government in the second half of the year.”

In May CLH News reported that overall the rate of hospitality business closures slowed down over the first months of 2024 as businesses saw crippling cost inflation ease back.

Figures again from CGA by NIQ and AlixPartners showed that 368 hospitality sites, or the equivalent of four a day, closed in the first quarter of the year.

While the number of venues continues to tick down overall, the rate has slowed significantly, as confirmed in Oxford Partnership’s latest data.

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Aug/Sep 2024

Reduce Cost of Doing Business Chancellor Urged in Upcoming October Budget Chancellor or Rachel Reeves has been urged to implement vital measures to help the hospitality on trade sector in her first budget on October 30th.

The chancellor confirmed last month the date of the budget, Labour’s first since taking office after the election on 4 July, during a statement in the Commons in which she accused the previous Conservative government of misleading the country about the amount of public money they had planned to spend.

Ms Reeves made her statement following an urgent a Treasury review into the government finances, which she said had uncovered a £22bn black hole.

The budget, which sets out the government’s plans for the economy, will be held alongside “the full economic and fiscal forecasts from the Office for Budget Responsibility”, Ms Reeves said, and would be “a budget to fix the foundations of our economy”.

“It will be a budget built on the principles that this new government was elected on,” she added.

The chancellor promised to “treat taxpayers’ money with respect by ensuring that every pound is well spent”.

Ms Reeves added that she will ensure all public spending “represents value for money”.

And she promised to not raise taxes “on working people”.

“That means we will not increase national insurance, the basic, higher or additional rates of income tax or VAT,” she said, repeating what Labour said during the election campaign.

Calling for urgent sector support British Beer and Pub Association CEO Emma McClarkinsaid: “The beer and pub sector is committed to serving communities, creating jobs and providing critical economic growth across the country. In order to deliver this we need to see a reduction in the cost of doing business.”

“During the election campaign the Chancellor highlighted the importance of supporting Britain’s beer and pub sector when she announced a five-point plan for pubs. Central to that plan was the need to reform the business rates system that currently penalises bricks and mortar business like pubs that pay five times more than their share of turnover. While the Treasury work out the details of how best to implement this critical reform, we need the Chancellor to confirm that the vital 75% relief will be maintained so that one of the

core cost components of doing business can be controlled.”

“Likewise, to make sure that the price of a pint remains affordable, the Chancellor needs to cut beer duty, especially after the European football championship brought into sharp focus just how much British beer drinkers are been taken advantage of, especially when you consider that British duty rates are twelve times those of Germany or Spain.”

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“As the Chancellor prepares for her first Budget over the summer, we have also called on her to examine what the optimal VAT rate should be for pubs selling soft drinks and food as part of a fair and sustainable tax and regulatory framework for pubs that both supports economic growth and underpins the social and community value that pubs uniquely provide to local communities.”

Michael Kill, CEO of the Night Time Industries Association said: “Following the address by the Chancellor of the Exchequer regarding the £20 billion deficit left by the previous administration, we are closely monitoring the developments and potential solutions being considered. As we anticipate the new government’s Autumn budget, scheduled for 30th October, today’s narrative indicates that difficult decisions lie ahead.

We are relieved that, for now, our sector remains unaffected. However, we must emphasise that the nighttime economy is extremely fragile. Any abrupt changes in the upcoming budget, such as reductions in the current relief on Business Rates or increases in taxation, could have catastrophic consequences for our industry.

What we urgently need is a comprehensive budget that fosters stability and generates growth, considering the unique challenges faced by property-led businesses through business rates and cultural businesses through a potential new VAT cut. This support is crucial to help us navigate the period between reaching the recently achieved 2% inflation rate and the time it takes for this figure to show tangible reductions in current operating costs, thus supporting frontline businesses grappling with exorbitant expenses.

As we await the Autumn budget, we urge the government to recognise the delicate state of the night-time economy and to implement measures that will sustain and support our industry through these challenging times.”

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Aug/Sep 2024

Hospitality Skills Scheme Can Help People Back Into Work Unemployment has fallen ‘unexpectedly’ while wage growth continues to slow, new ONS data reveals, with observers saying latest figures highlight the difficulty facing the new government in tackling economic inactivity.

The UK labour market continues to show “signs of gradual cooling” as vacancies fall, despite unemployment also marginally falling and wage growth continuing to slow, according to data released this morning by the Office for National Statistics.

According to August’s Labour market overview vacancies in the UK fell by 26,000 in the May-July quarter to 884,000 for the 25th consecutive period, but remain higher than pre-pandemic levels.

The unemployment rate was lower than expected a year ago and fell to 4.2 per cent at the end of June, down from 4.4 per cent the previous quarter. While the employment rate for those aged 16 to 64 was estimated at 74.5 per cent in the April-June quarter, the ONS said it remained lower than a year ago but increased in the most recent quarter.

However, a pre-employment programmes for hospitality, led by UKHospitality and the Department for Work

and Pensions, working together with training providers and businesses are helping people currently unemployed into new roles in hospitality.

The pilot delivered an 85% completion rate, with 80% of those finding employed in the sector.

Kate Nicholls, Chief Executive of UKHospitality, said: “With the number of economically inactive increasing, the government should look to hospitality as a sector that has a track record of helping people of varied ages, backgrounds and skillsets into employment.

“Our skills pilot with the Department of Work and Pensions was designed specifically to help those not working into new jobs and it was incredibly effective, with eight in 10 successful participants securing a job.

“A permanent rollout of that pilot could be transformational in helping people into work and would allow hospitality to help the government deliver its target of an 80% employment rate.

“Hospitality provides jobs for everyone, and this scheme can help get people back into work, as well as bearing down on persistent vacancies in the sector.”

Didsbury Pub Raises Thousands For Local Charity A popular Didsbury pub has raised thousands of pounds for a local children’s hospice and plans to continue with its generous support.

fundraising events. Big-hearted Martin also confronted his fear of heights, abseiling down the Trafford Centre to raise £1,400 for the cause.

Customers and staff at The Fletcher Moss in Didsbury have raised over £5,000 this year for Francis House Children’s Hospice, also in Didsbury.

Francis House provides appropriate respite and end of life care for children and young people with life-limiting illnesses and the necessary support and short-term care for their families.

Manager of the Fletcher Moss, Martin Devlin, has been a keen supporter of Francis House since he became manager of the Hydes Brewery-owned pub, more than 12 years ago.Martin estimates that over the years, around £30k has been raised to support the hospice and the work that it does in the community.

Fundraising activities include ticket sales from weekly quiz entries and Christmas Eve & New Year’s Eve

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Martin commented: “I like to support a local charity as you can see where the money is going and what a difference it makes. Francis House is a fantastic charity and my customers really do get behind supporting it by donating generously and getting involved with fundraising initiatives. It’s an important local charity and customers like to see their donations supporting the incredible and tireless work the team does there.”

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“National Scandal Must Not Happen Again” says CAMRA Following the one-year anniversary which saw the iconic and much-loved Crooked House pub destroyed by fire and shocking the nation, the Campaign for Real Ale has called for action to make sure this never happens again.

Government ministers to lobby for the protection of pubs, and worked with West Midlands Combined Authority to encourage the statutory listing of other local pubs, in the hope that they receive the protection that the Crooked House deserved.”

Following the fire in Himley, Staffordshire, the pub was demolished – shining a light on the sheer number of unlawful demolitions that take place across the UK – which CAMRA declared a ‘nationwide scandal.’

Now with a new Government in place, the fight continues to ensure improvements to planning enforcement powers for councils.

CAMRA and local campaigners have called for the Crooked House to be rebuilt ‘brick by brick’. CAMRA has also urged UK governments to act against unscrupulous developers with strong enforcement laws put in place, to protect the pubs.

CAMRA’s Pub Campaigns Director, Gary Timmins, said: “In the year since the scandal we have supported the determined efforts of local campaigners to keep the story of the Crooked House alive. We met with

Aug/Sep 2024

CLH News

CAMRA Chairman Nik Antona said: “The events at the Crooked House were a tragedy that captured the emotions of pub lovers across the UK. Yet the scandal of unlawful pub conversions and demolitions continues.”

“Over this last year, we have been tireless in our campaigning and our message that more protection is needed for pubs across the UK. It is vital that this new Government echoes this sentiment, and we see real change to policy to secure the future of our pub stock and cultural heritage.”

Collaboration Leads to Guest Success A collaboration between a Cumbrian hotel and an award-winning natural skincare business has seen explosive sales due to guests’ demand for their bespoke Petrichor toiletries.

Petrichor is the name of the earthy scent produced when rain first falls on dry soil. Derived from the ancient Greek Pétra (rock) and ikh r (ethereal fluid), this became the name for the brand.

In line with Sedbergh Soap Company’s ethos, Dorthe Pratt, the founder of the business, set about incorporating natural and organic ingredients infused with essential oils, grasses and herbs to created Petrichor to the hotel owners’ brief.

James and Nina of The Black Bull: “Petrichor is the essence of a very successful collaboration between two independent businesses. The bespoke artisan-crafted fragrance, inspired by our surroundings, Nina’s rich Japanese heritage is the embodiment of our ethos. We are thrilled how well it has been received by our guests”

Dorthe added: “when I set out to compose Petrichor, I knew it would be a challenge. The smell appears rarely here in the Yorkshire Dales as there needs to be a warm dry spell first, and once it starts raining the scent is gone, so my reference point was rather elusive” “James and Nina are ideal collaborators: ambitious, visionary, and open-minded. They placed a lot of confidence and trust in me to bring it all together and when it happened, it was a real celebratory moment for us all. Scents are emotive, so when I am told I have hit the brief and brought someone’s vision to life, there’s no feeling like it. It becomes about more than doing business together and creating something new – it gives me a strong sense of purpose and fulfilment.“ Sedbergh Soap Company’s clients include several Michelin starred restaurants and Rélais & Châteaux hotels.

See the advert on page 9 for details or visit www.sedbergh-soap.co.uk

Welcome to our new readers! CLH News is a free to trade hospitality & Licensed on-trade title, full of news, views, products & services. Please sign up for our weekly digital issue and please do follow us on X. WWW.CATERERLICENSEE.COM

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Everything You Need to Know About the Employment (Allocation of Tips) Act 2023 10

CLH News

Aug/Sep 2024

Emma Birchall, accounts partner at JS (www.jacksonstephen.co.uk) discusses implications of the Employment Act 2023 changes, due to come into force in October 2024.

Following longstanding concerns surrounding the distribution of tips, the government has introduced the Employment (Allocation of Tips) Act 2023. The new legislation will create significant changes to how tips are managed and distributed in the hospitality industry, aiming to ensure that tips, gratuities, and service charges are all fairly and transparently distributed amongst employees.

With the Act coming into effect on 1 October 2024, employers will need to understand what the key changes are and implement new procedures to comply with the new rules.

KEY CHANGES TO BE INTRODUCED BY THE ACT The core principle of the Act is to ensure fair distribution.

Employers must distribute all tips, gratuities, and service charges fairly amongst employees. This takes into account both cash and card-based tips, with a code of practice being presented to employers to guide the process. The Act also prevents employer deductions; employers are prohibited from making any deductions from tips, including administrative fees. The only exceptions are those required by law, for example, taxes. Furthermore, any service charges added to bills must be treated as tips and distributed under the same rules as any other gratuities.

The Act will also change record-keeping procedures as employers must keep detailed records of all tips received and how they have been distributed over the past three years, with records being accessible to all

employees upon request. Employers must also provide a written policy outlining the distribution of tips, accessible to all employees. The new rules aim to create transparency, with employers required to clearly communicate their tipping policies to employees and customers.

KEY IMPACT ON EMPLOYERS: In order to comply with the new Act, employers will need to update their practices. First and foremost, employers will need to review their current tipping policies and update them to ensure they conform with the new rules.

They will need to be clear and fair and communicated with all employees. Employers should implement transparent systems for tracking and distributing tips, which might involve using software solutions that automatically record and allocate tips based on predefined criteria.

Training sessions should also be held to inform employees about the new rules and how tips will be managed.

This ensures everyone is aware of their rights and the procedures in place. As well as informing employees, businesses should clearly communicate tipping policies to customers. This could be done through notices on menus or at the point of sale. This transparency helps manage customer expectations and ensures they understand how their tips will be used.

Finally, employers must establish robust record-keeping practices to document all tips received and distributed.

These records should be maintained for at least three years and be readily accessible for inspection by employees or regulatory bodies.

The changes are a big step towards transparency and fairness for employees in the hospitality industry. By implementing these procedures, employers not only comply with the new rules but also foster a better working environment for employees. This should help to enhance employee satisfaction and trust, ultimately benefiting the overall business. By following the guidance outlined above, employers should be able to transition smoothly to the new tipping procedures come October 1st.

July Card Spending Falls but Pubs, Bars & Clubs Record Sales Uplift

Consumer card spending fell -0.3 per cent year-on-year in July – a slight improvement on June (-0.6 per cent) but noticeably lower than the latest CPIH inflation rate of 2.8 per cent – as the mixed weather across the month, combined with Brits’ selective discretionary spending, continued to pose challenges for retailers.

However, the final stages of Euro 2024 boosted pub sales, while travel spending remained resilient as holidaymakers paid off the last of their monthly instalments.

Encouragingly, consumers continue to spend on experiences, with travel up 4.3 per cent – on par with June’s growth. Travel agents saw a higher increase of 6.6 per cent year-on-year, as holidaymakers settled final costs for their summer getaways.

On the other hand, fast food and takeaways saw muted growth compared to June, increasing just 2.2 per cent. Of the 48 per cent planning to limit discretionary expenditure, almost half (47 per cent) are cutting back on ordering takeaways.

Pubs, bars and clubs saw an uplift of 4.9 per cent in July – the category’s highest growth since January – as football fans flocked to their local to watch the final rounds of the Euro 2024 tournament. Despite England’s loss, the final against Spain led to payment transactions almost tripling at pubs and bars on 14th July, increasing by 195.6 per cent year-on-year1. This also marked the busiest Sunday of the year for pubs, with transaction volumes up 92.9 per cent compared to the average Sunday in 2024.

Confidence in the UK economy improved by five percentage points in July, rising to 32 per cent – the highest level since February 2022. However Brits’ confidence in their household finances and ability to live within their means both declined, at 65 per cent (down two percentage point) and 70 per cent (down three percentage points) respectively. Following news in July that water bills will rise by almost £100 over the next five years, a third of Brits (32 per cent) said they were very concerned about the negative impact that this would have.

Spending on non-essential items saw further decline in July (-0.7 per cent) compared to June (0.5 per cent), with 48 per cent of Brits making the effort to cut down on discretionary spending (up from 46 per cent last month). This comes as one in four (23 per cent) say they have participated in or would consider a ‘no-spend challenge’, where they refrain from making non-essential purchases, such as takeaways, coffees and clothes, but still spend on essentials, such as food, childcare and utilities.

Karen Johnson, Head of Retail at Barclays, said: “Shoppers and retailers alike will be ready to see the end of the summer showers. It’s encouraging to see seasonal staples such as BBQ supplies, beauty buys and holiday planning delivering signals of steady recovery.

Entertainment spending was down -6.1 per cent year-on-year, marking its greatest decrease since March 2021.

This can be attributed to particularly strong growth for entertainment during the same period last year, at 15.8 per cent.

“Despite England losing in the nail-biting final of the Euros, UK hospitality emerged as a true winner, when the Euros delivered a boost for pubs, bars and clubs. With the final days of the Olympics in Paris, Taylor Swift’s return to a sold-out Wembley Stadium for her final UK Eras Tour dates, and a heatwave on the cards, we hope summer spending will finish strongly in August.”

Trade Drinks Expo 2024 Returns to ExCeL London Bar and pub owners, micro-brewers and international decision makers for the largest beverage brands across the country are eagerly awaiting the return of Trade Drinks Expo.

Known as Europe's leading event dedicated to on-trade and off-trade drinks, this trade show and industry conference will return to ExCeL London on the 15th & 16th of October.

This year promises to be the event’s most dynamic yet. The expo is set to be attended by thousands of beverage-serving professionals, ready to gather and explore a vast array of delicious drinks, groundbreaking ideas, delivery solutions, essential services, and more. The Expo is designed to help businesses discover forward-thinking solutions to boost profits, attract guests, and retain clients. It’s an exceptional opportunity to discover emerging trends, cutting-edge products, and network with professionals shaping the future of beverages.

Innovative Exhibitors: The show will feature a wide range of exhibitors at the forefront of the industry, showcasing products and services to give businesses a competitive edge. From pre-mixed cocktail brands to electric point-of-sale technology, visitors can expect to find everything they need to drive profits and improve customer satisfaction.

Inspiring Speakers: Attendees can expect to glean insights and inspiration from the brightest minds in the industry. The lineup of speakers will share expertise on a range of topics, including the bar experience, non-alco-

holic options, event promotion, and more. It’s a great opportunity to learn from the challenges and successes of representatives of the sector’s biggest institutions.

Sustainability Trail: With sustainability coming to the forefront of importance in the café industry, we’ve curated a dedicated trail of exhibitors at this year's show that have best utilised and implemented sustainable strategies within their business.

Innovation Awards: Time is set aside at the show to celebrate the most groundbreaking alcoholic and low-to-no drinks of the year in an Innovation Awards ceremony.

Recognising excellence and creativity in flavour and marketability, these awards highlight industry game-changers, offering a glimpse into the future of trade drinks.

Networking Opportunities: The event offers attendees the opportunity to connect with like-minded professionals, industry experts, and potential partners. The Expo provides countless chances to build relationships, collaborations, partnerships, and business opportunities, with a diverse yet relevant clientele.

So, mark your calendars for the 15th & 16th of October and secure your FREE ticket today to take advantage of countless opportunities to help your drinks business thrive. Register now to be inspired, informed, and connected at the Trade Drinks Expo 2024!

For more information and to secure your free ticket, visit: www.tradedrinksshow.co.uk

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CLH News

Aug/Sep 2024

Nearly HALF of England’s SMEs Don’t Know That Simpler Recycling Will Impact Their Business, According to New Biffa Survey Nearly half (42%) of SMEs in England don’t know that upcoming Simpler Recycling legislation will impact their business, according to a new survey from waste management experts Biffa.

SMEs will face extra challenges from the scheme compared to corporate businesses – like finding space for new bins, separating all recycling into material type and training staff – compounded by the risk of a fine if not implemented. For many, it will be the first time doing so.

That said, 58% of English SMEs do believe Simpler Recycling will affect their business. When it comes to wider UK policies, affected SMEs anticipate Extended Producer Responsibility (53%), Digital Waste Tracking (52%) and the existing Plastic Packaging Tax (51%) having the greatest impact.

It comes as SMEs report sustainability being a greater business priority in 2024 compared to last year – the third highest (36%) following cost efficiency (45%) and revenue growth (39%). When Biffa issued a similar survey in 2023, sustainability was the lowest priority for small businesses.

What’s more, four in five (80%) see waste management and recycling as important to sustainability, with three in 10 (29%) saying the two are ‘very important’.

They prevalently measure and report on the reduction of general waste (67%) in their efforts to be more sustainable – a significant rise on 39% last year. SMEs are also vigilant on the recyclability of products and packaging they purchase or produce (60%). Perceptions from customers or employees also matter, as over half (56%) track this compared to just a fifth (22%) last year.

In fact, nine in 10 (91%) SMEs have a formal sustainability strategy either in place, planned or in progress. Four in five (82%) also say their business is focused on being part of Britain’s circular economy – compared to just half (52%) in 2023 – but, crucially, nearly all (98%) say that more support is needed for their business to be sustainable.

Financial incentives (42%) are the type of support SMEs need most in order to be sustainable. That’s understandable given that – as in 2023 – the cost (45%) of making changes is their biggest barrier to sustainability, followed by increased expenses of products and or services (38%). Monetary concerns are compounded by a lack of clarity on sustainability metrics (30%).

Two-fifths (42%) of SMEs seek advice on the best options available.

They also want to find new ways to be sustainable, desiring investment in innovation and technology (39%), product life cycle, and circular supply chain analysis (37%).

Commenting on the findings, Maxine Mayhew, Chief Operating Officer – Specialist Services and Collections, Biffa, said: “Being more sustainable is not always simple or cost-free, but more SME decision makers are prioritising sustainability than ever. Our research shows that small and medium sized businesses are capable and motivated to make positive change.

“This change and growing commitment to sustainability, through what have been incredibly tough trading conditions for many, has not been driven by government regulation alone. SMEs are not currently mandated to have a sustainability strategy; businesses have taken the initiative to drive change. They want to do their part in tackling climate change because it is important to them, their customers, and their colleagues.

“Our sector has a duty to help SMEs by providing clarity and guidance around waste legislation. We’re committed to supporting businesses through this period of policy change, so their waste management remains compliant and cost-effective.

“Working together – with the waste industry and across the supply chain – will be crucial for SMEs going forward to reduce waste and recycle more. As will stable legislation, which will give businesses confidence to invest further in sustainability.”

For more information on SME attitudes towards the circular economy, sustainability and recycling, visit: https://www.biffa.co.uk/biffa-insights/Biffa-SME-sustainability-survey-report or see the advert on page 6.

Pub & Bar Market To Reach £23.6 Billion In 2024 Despite Cost Pressure and Closures

The UK pub and bar market is set to grow by +1.7% in 2024, reaching a value of £23.6 billion, according to the latest Lumina Intelligence UK Pub and Bar Market Report 2024. Growth is lagging the total eating out market’s projected growth rate of +2.8%. Higher staff costs and poor weather are mitigating improvements in household finances and economic conditions, presenting a mixed performance outlook for the sector.

independent and high-quality venues. Within the alcohol sector, there is a noticeable trend of consumers purchasing fewer drinks per visit but opting for more premium options, prioritising quality over quantity.

The report highlights a disparity within the market, with managed operators outperforming expectations.

Managed pubs and bars are anticipated to see turnover growth of +2.4%, boosting their market value share to 51% from 25% of sites in 2024. The broader pub market faces notable challenges. The total sector is projected to experience the net closure of six pubs every week in 2024, an outlet decline rate of -0.8%, with the total number of sites expected to fall to 41,729. Key factors contributing to these closures include rising business rates, alcohol duty and staff costs, which are rendering many sites unviable.

Leading operators are addressing these shifts by attracting younger visitors through innovative ‘zoning’ strategies. This approach involves utilising different areas of venues for various mission types, incorporating technology, and creating differentiated offers to enhance the customer experience.

Consumer behaviour is evolving, with core dinner and drink-only occasions driving pub visits in 2024. Qualityled experiences are in demand, as consumers choose pubs for weekend dinners and social gatherings, favouring

The frequency of pub visits is declining, down by -1.7% year-on-year, reflecting broader lifestyle changes and health trends, including reduced alcohol consumption.

Looking ahead, economic stability is expected to support a compound annual growth rate (CAGR) of +1.9% from 2024 to 2027, with the market value projected to reach £24.9 billion. Operators are likely to focus on growth levers including premium experiences, accommodation, and zoning to create versatile spaces catering to diverse occasions. The changing lifestyle patterns, including reduced commuting, are driving renewed attention towards suburban sites.

Owners Ordered to Restore 300 Year Old London Pub

A historic London pub which had fallen into a state of disrepair by developers will be brought back to its former glory following a lengthy legal battle.

The upper floors of The China Hall in Rotherhithe were set to be converted into flats in 2021 on strict instruction from Southwark Council that the street level be kept as a pub.

In January 2022, works had begun to convert the ground floor of Rotherhithe pub The China Hall into two flats before planning permission was obtained.

However, when enforcement officers visited the South London premises the following year they found the ground floor was being converted into housing, despite not having planning permission to do so, the bar had been removed, beer lines were cut, and fixtures, fittings and carpets had been stripped away.

The council issued a planning enforcement notice, which was appealed by the owners.

In July, a public inquiry to determine the fate of The China Hall pub found

Image Credit: Ewan Munro, China Hall, Surrey Quays, SE16 via Flcikr (https://www.flickr.com/photos/55935853@N00/2843480271)

in favour of Southwark Council, meaning the owners must return it to being a public house.

Councillor Helen Dennis, who is a cabinet member for new homes and sustainable development at Southwark Council, said: “This is a huge win for our planning enforcement team and local residents who worked together to save The China Hall as a functioning pub “Pubs are specifically protected by planning policy and for good reason. I’m thrilled that such an important piece of Rotherhithe’s history and community has been protected. It serves as a warning that it is never acceptable for works for go ahead before a planning application has been approved.”

Andy Large, chair of south east London CAMRA, says he is delighted with the result. “I am extremely grateful to the team at Southwark Council for their dedication and diligence in the defence of The China Hall over a prolonged period of time,” he adds. “I hope it serves as an inspiration to other local planning authorities to defend against unauthorised development that results in the loss of valued community facilities. Thank you very much.”

Live Entertainment Can Enhance The Customer Experience, Motivate Staff and Maintain Good Customer Retention If you want to introduce live entertainment, or you’re looking to increase the bookings you currently have but are unsure how to utilise live entertainment in the best way, we have some top tips you can use in your venue to make the most of the easy booking processes and the incredible talent available. Why not try introducing the likes of a music quiz where you can test your customers music knowledge and present a special prize for the winning team!

You can take advantage of local talent by bringing in local bands and artists to perform within your venue. This also gives those artists the opportunity to showcase their talents. But why let the talented bunch have all the fun? Karaoke has increased in popularity over the years as it gives your customers the chance to sing their favourite songs- whether they can sing or not!

But live entertainment can go further than bands or singers, you could even consider hosting comedy shows by inviting local comedians to perform stand-up routines and get your customers giggling.

When you purchase a license with TheMusicLicence, you are directly supporting the artists, composers, and producers who dedicate their time and creativity to crafting the music we know and love. The royalties the artists receive from having their music played allows us to continue supporting the music industry.

If you require a music licence, or want to increase your current usage, head to our website or call us on 0800 015 5937 (8am to 6pm Monday to Thursday and 8am to 3pm Friday). www.pplprs.co.uk/get-themusiclicence/

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CLH News

Aug/Sep 2024

Riots, Civil Unrest and Your Responsibilities as an Employer

By Ian Hurst, dedicated solicitor in the employment department at Duncan Lewis Solicitors (www.duncanlewis.co.uk) When rioting and civil unrest swept across the country many businesses became rightly concerned about their obligations to their staff in these challenging times. This issue is particularly pertinent to catering, retail and hospitality businesses, which face unique challenges during periods of social unrest.

Wisely, many businesses in areas where ‘protests’ were scheduled to take place shuttered up early, but what are your responsibilities as an employer in the catering, retail and hospitality businesses industry?

DUTY OF CARE Employers have a duty of care to their employees, which includes providing a safe workplace. Businesses such as pubs, shops, restaurants, and hotels may choose to temporarily close to ensure the safety of their employees and customers. This decision often results in temporary layoffs for employees. In such cases, businesses are typically required to continue paying employees who are ready and willing to work unless there is a specific contractual right to lay them off or reduce their hours. It is essential for employers to review their contracts to understand their obligations clearly.

In the catering and hospitality sector, where businesses rely heavily on face-to-face interactions and a steady flow of customers, incidents of civil unrest can severely disrupt the business, many of which are already struggling due to the economic situation. Temporary closures not only affect revenue but also put a strain on employees who depend on regular work for their livelihoods.

HOLIDAYS Moreover, depending on the terms of the employment contract, it might be possible for employers to request employees to take annual leave during periods of closure. However, most employment contracts stipulate that holidays should be taken at a mutually convenient time. Therefore, it is unlikely that an employer could impose holiday leave on an employee, especially at short notice, without breaching contractual terms. Employers should communicate transparently with their staff about any necessary changes and seek agreement where possible to maintain good employee relations.

FLEXIBILITY Employers should also be flexible with start and finish times to accommodate employees who might face disruptions in their journey to work due to the unrest. Adjusting work hours can help employees avoid traveling during periods of heightened disruption, thereby ensuring their safety and well-being.

CONSTRUCTIVE DISMISSAL Forcing an employee to work when they do not feel safe could result in claims of constructive dismissal.

Constructive dismissal occurs when an employee feels forced to resign due to their employer's behaviour, which they consider a significant breach of their contract the employer’s duty to provide a safe working enviroment.

Employers must take employees' concerns seriously and act reasonably to address them to avoid such claims.

Constructive dismissal claims can be costly for employers, even when dealing with staff on zero hour contracts.

Legal fees for both parties, tribunal fees, and potential compensation awards, including basic and compensatory damages, can quickly add up. Employers might also face reputational damage, operational disruptions, and a decline in staff morale and productivity.

Mitigating these risks requires clear contracts, fair treatment of all employees, effective communication, and strict adherence to employment laws and best practices. Employers should address grievances promptly to avoid costly claims and maintain a positive workplace environment.

BELIEFS AND ETHNICITY Additionally, employers must recognise the increased risks posed to some staff due to their beliefs or ethnicity.

During such volatile times, individuals from certain backgrounds often face heightened threats.

Offering additional support, adjusting work arrangements, or providing security measures can be a great way of making people feel more safe and improving the productivity in the long run.

MENTAL HEALTH It is vital to that employer’s be mindful of the mental health impact on their employees. The stress and anxiety caused by the unrest can affect employees' well-being and productivity. Providing access to mental health resources and support can help employees cope with these challenging times.

CONCLUSION Employers in the catering, retail and hospitality sector must consider the impact of unrest on their customers and the broader community. Ensuring that their establishments remain safe and welcoming can help mitigate some of the negative effects of the unrest. This might involve enhancing security measures, providing clear communication to customers about safety protocols, and working with local authorities to stay informed about potential risks. Navigating these turbulent times with care and consideration is crucial, ensuring the safety and well-being of employees while maintaining compliance with legal obligations.

While closing early for a few hours may be expensive, nothing is more valuable than the health and safety of you, your family, your staff, and your customers.

Train Strike Resolution In Sight As Union And Government Agree Deal Train drivers are to vote on a new pay deal aimed bringing an end longrunning strike action.

The proposed vote follows talks between representatives of Aslef and the Department for Transport aimed to resolve the pay dispute between drivers and train companies in England.

The new offer is for a 5% backdated pay rise for 2022/23, a 4.75% rise for 23/24, and 4.5% increase for 24/25.

Mick Whelan, Aslef’s general secretary, said: “The offer is a good offer – a fair offer – and it is what we have always asked for, a clean offer, without a land grab for our terms and conditions that the companies, and previous government, tried to take in April last year.

“We will put it to members with a recommendation for them to accept.”

Transport secretary Louise Haigh said: “When I took this job, I said I wanted to move fast and fix things – starting by bringing an end to rail strikes. Finally the end is in sight.

“If accepted, this offer would finally bring an end to this long-running dispute and allow us to move forward by driving up performance for passengers with the biggest overhaul to our railways in a generation.”

There have been 18 strikes since June 2022 which are estimated to have cost the hospitality industry more than £4b in lost sales.

Kate Nicholls, Chief Executive of UKHospitality, said: “This is an extremely positive development and I hope that this leads to a firm end to ongoing strike action.

“We estimate that hospitality businesses have lost more than £3.5 billion in sales throughout the period when businesses have been forced to shut, staff prevented from coming into work and families forced to cancel plans.

“I’m pleased that all parties involved have come together to reach this proposal and I hope this will see a line drawn under the dispute. Once resolved, we can enter a period of rebuilding trust in our rail network.”

Michael Kill, CEO of the Night Time Industries Association said:

“The breakthrough in negotiations between the government and ASLEF is a crucial step forward for our sector. For over two years, industrial action has severely impacted the night-time economy, creating significant barriers for businesses, workers, and patrons alike. The proposed pay deal, which marks a potential end to the long-running rail dispute, is a positive sign that the tide is turning.”

“While there is still much work to be done, particularly in rebuilding the financial stability of our sector, the prospect of renewed stability in rail services is a welcome development. Reliable transport is the lifeblood of the night-time economy, ensuring that millions of people can access our venues and events safely and conveniently.”

“We have endured immense challenges, and this breakthrough offers a glimmer of hope for the future. It is imperative that we continue to engage in constructive dialogue to address the remaining hurdles, ensuring that our sector can thrive once again. This moment is a testament to the power of collaboration and the shared commitment to revitalising our industry.”

Escalating Noise Complaints 'Jeopardise Future Of Night Time Economy' The Night Time Industries Association (NTIA) is raising serious concerns about the increasing number of noise complaints against licensed venues across the UK, which pose a significant threat to the vitality and sustainability of the UK’s night-time economy (NTE).

A recent Freedom of Information request from 20 London Councils revealed a 53% rise in noise complaints in London, from 2,440 in 2018 to 3,732 in the 2022/23 period. Alongside this rise, Noise Abatement Notices have increased from 34 in 2018 to 51 in 2022/23. (Across 19 London Councils ) The NTIA stresses that this is a nationwide issue, severely impacting an industry still working through the cost of operating crisis and the legacy of the pandemic. The surge in complaints and subsequent regulatory actions affected the livelihood of thousands of businesses and employees in the night-time economy, including bars, clubs, restaurants, and entertainment venues.

Michael Kill, CEO of the NTIA, stated, “The substantial increase in noise complaints and Noise Abatement Notices highlights a growing challenge our industry cannot tackle alone. These figures not only show a shift in community tolerance but also underscore the urgent need for balanced

urban planning and licensing that supports both residents and businesses.”

“The night-time economy is a vital part of the UK’s and London’s cultural and economic landscape. Central and local governments must act immediately to address these issues, as part of the planning reform process, which took center stage within the King’s Speech” Sarah Clover, Licensing and Planning barrister at Kings Chambers said: “Noise complaints form a significant proportion of my work, and the numbers of cases are increasing dramatically. This is a trend seen particularly since the COVID-19 pandemic, and the devastating effect that neighbour disputes have on hospitality and night time economy businesses is now at crisis level.”

“The costs of litigation present huge burdens for businesses and local authorities, and this expenditure should be unnecessary in functioning licensing and planning regimes. The situation needs addressing urgently, but the long term solutions lie in legislation, and there are some clear steps that need to be taken without delay.”

The NTIA advocates for a cooperative approach between operators, licensing and planning departments, ensuring businesses are fairly repre-

sented in noise and nuisance complaints without community bias. The push for the “agent of change” principle in primary legislation will be crucial, ensuring planners consider both business and residential spaces, protecting all parties through necessary mitigations.

Changes in planning must safeguard social and cultural businesses, with a focus on coexistence. A clear framework for decision makers is essential for implementing effective mitigations during planning and development.

A spokesperson for the Mayor of London said: “Increasing numbers of noise complaints are a national issue but the Mayor is committed to making sure that life at night in the capital works for everyone. He included the Agent of Change principle in his London Plan to ensure venues aren’t threatened by new development, provides venues with ongoing help and advice, and works closely with boroughs to help them plan for life at night.

“City Hall is proud to have funded Hackney’s Early Warning System to help manage noise issues effectively and this has seen a big reduction in complaints since December. The Mayor will continue to work with the NTIA and do all he can to help to venues and councils to build a better London for all.”

Five Star Cleaning, Starts With Best In Class Equipment In all service industries, cleaning is a necessary byproduct of other activity. However, for hotel managers and restaurant owners, it is key to delivering a comfortable front-of-house experience for guests. But good hygiene takes time and resource to get right. This can be challenging in a hotel, where managers and staff have both front of house areas, like restaurants and lobbies, and rooms to keep clean.

cleaners wish their systems were easier to refill. The new compressed Tork Xpress® multifold hand towels increase efficiency with compressed refills allowing the dispensers to hold up to 50 per cent more towels**, meaning they can serve twice the number of guests before refilling.

In addition, compression reduces packaging by up to 27 per cent*** – meaning more towels can fit on a shipment, and less packaging is thrown away.

Ther first step in achieving hygiene, while minimising the time impact on staff, is to equip staff with the tools and knowledge for the job. That’s why Essity (makers of Tork products) works to provide hoteliers, and other service industries, with the right equipment so cleaning doesn’t become a hindrance to the hive of activity hotels can offer.

Visit www.tork.co.uk to learn more or see the advert on page 2.

A large facility, means maintaining a large number fo work stations, so it’s no surprise that 71 per cent* of

* Problem detection study conducted in US, UK, Mexico and China, 2020 ** Problem detection study conducted in US, UK, Mexico and China, 2020 *** Compared to equivalent Tork standard folded towel

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CLH News

Aug/Sep 2024

Hospitality Workers Report Surge In Mental Health Issues Hospitality workers from across the industry have reported an unprecedented rise in mental health struggles based on a recent survey conducted by UK charity Hospitality Action.

The survey, which took place in June this year, revealed a significant increase in the proportion of hospitality workers reporting mental health issues in their careers, rising from just over half (56%) in 2018, 64% in 2020, to more than three-quarters (76%) in 2024.

Over two-thirds (69%) said that they have experienced mental health challenges in the last five years since the Covid-19 pandemic and cost of living crisis, half (49%) in the last two years alone.

When asked to identify the top three challenges they were personally likely to face in the next 12 months, managing a good work/life balance (60%) was cited as the primary issue, closely followed by mental health (44%) and finances (42%). The correlation between deteriorating finances, poor mental health and workplace pressure is borne out by the surge in calls the charity has experienced to its helplines over recent months.

When considering the main challenges facing their workplace generally, respondents thought work/life balance (45%), high expectations/workload (43%) and long hours (40%) were the issues most likely to impact organisational wellbeing.

A key concern for employers should be how opinion is divided regarding whether hospitality organisations adequately support employee wellbeing. Whilst two-thirds of respondents believe that their employer creates an environment where their mental health can be openly discussed, and that they have a good work life balance (agree 62%), more than a third of employees (38%) do not feel either to be true. This ‘lost third’ tend to be in more operational roles and are generally amongst less experienced team members, highlighting the need for employers to make sure nobody is left behind in terms of employee communications.

Just over half of respondents would be comfortable to discuss their mental health with their employer (52%).

However, two-thirds (65%) stated that they would be reticent to vocalise a mental health challenge due to fears it could negatively impact their career progression, a vital point employers must address if they are to succeed in fostering a truly supportive and open work culture.

Encouragingly, 85% of respondents feel that they can recognise the signs to look out for if a colleague is struggling and 79% would start a conversation.

Regarding the assistance most likely to be offered to an employee citing a mental health issue, almost three-quarters (71%) of employers said they would look to change working patterns to help improve work/life balance and reduce stress. Additionally, two-thirds (67%) would also signpost employees to an Employee Assistance Programme (EAP), indicating the significantly important role EAP’s play in mental health support.

In response, the charity is urging the industry to review its mental health and wellbeing provisions with a view to substantially enhancing protocols and initiatives to better support employees, and nurturing an environment in which it is safe to voice concerns without fear.

Chief Executive at Hospitality Action, Mark Lewis, said: “Despite significant progress in recent years reducing the stigma associated with mental health and wellbeing, it is evident that we still have a long way to go. Employers must take the lead by creating a work environment that prioritises a balanced work/life dynamic and which encourages open, honest discussions without fear of negative repercussions.

“The Covid-19 pandemic and cost of living crisis devastated our industry, as evidenced by these survey results and the surge in calls to our helplines. A fundamental, permanent shift in attitude towards mental health is essential to provide the crucial help and support needed to sustain a resilient and healthy workforce in our industry.”

OTHER KEY TAKEAWAYS: • The biggest personal challenges impacting staff wellbeing for the coming year are finances, mental health and managing a good work/life balance (in that order).

• Respondents are most likely to turn to family and friends for advice, with a manager being their least preferred option.

• Of those that have access to a mental health first aider, almost half (48%) do not know who it is.

• Opinion is evenly divided regarding whether hospitality organisations adequately support employee wellbeing, with nearly a third (32%) feeling supported and an equal proportion (33%) saying they still have no clear support.

• Just under half (44%) agree that their organisation does not prioritise their mental health and wellbeing.

PubAid Calls For Pubs To Be Key Part Of Plan To Celebrate Grassroot Football Club Supporters Co-founder of PubAid, Des O’Flanagan is calling for pubs to receive widespread acknowledgement for the support they give to grassroots football and sports clubs in their communities following the Prime Minister’s announcement that he wants to break down barriers in football.

Sir Keir Starmer has said following the recent run in the men’s Euros 2024 tournament and the Lioness’s victory in 2022 that he wants to break down the barriers of opportunity in the sport. This, he states, includes “celebrating those who keep the beautiful game alive in our communities and clubs.”

Des O’Flanagan, one of the founders of the working group PubAid which is the positive voice for pubs and their impact on communities, says pubs need to be included in this celebration and be factored into the Government’s conversations on how to better support and grow clubs in communities.

He said: “Pubs provide over £40 million worth of support to grassroots sports and around 40% of pubs we researched for our ‘Pubs and Sport: The Perfect Match Report’ specifically helped a local football team.

“Football’s laws were drawn up by the nascent FA in the Freemason’s Tavern in Covent Garden, London, in 1863; and The Sandon in Anfield, Liverpool, was the birthplace of both Everton and Liverpool football clubs.

“These instances are not unusual. Many of our country’s most cherished sporting institutions have similar stories to tell and the relationship continues today at grassroots level.

“Many pubs sponsor a local kit, provide free food after matches, act as a meeting place and even provide free accommodation for visiting players.

“Whilst the details of exactly how the new Government plan to break down barriers are still to be announced, we’d encourage all pubs that play a role in their local grassroots football club to contact their local MP and let them know what they do to support grassroots sports clubs in their communities.”

A WINNING PUB FOR GRASSROOTS SPORTS At PubAid’s recent Community Pub Hero Awards 2024, The Sportsman was crowned Community Sport Hero of the Year 2024.

Based in Boston, The Sportsman is known for its dedication to supporting local sports teams and was recognised for its exceptional work in its community’s grassroots clubs.

The Sportsman has been instrumental in supporting Boston Cricket Club, Pilgrim Archers, Boston Squash Club, and Boston Rifle Club. The pub has provided essential resources for these clubs to thrive and become a central hub for sports enthusiasts in Boston.

Boost Your Team’s Skills: Invest in Essential Safety Training Introducing the Navitas Safety Shop, your one-stop destination for comprehensive online safety training. With essential courses in Food Safety, Health & Safety, and Fire Safety, Navitas Safety ensures your team is equipped with the knowledge needed to maintain a safe and compliant workplace.

Take advantage of our introductory offer of 30% off all courses until September 30th, with courses starting at just £8.40 and 12 months of access included. This limited-time promotion is the perfect opportunity to invest in your team’s skills without breaking the bank.

In the hospitality industry, staff turnover and seasonal employees can disrupt safety practices. Navitas Safety offers flexible, CPD-accredited, and EHO-approved training that can be quickly implemented for new hires, ensuring even temporary staff receive essential training. Our role-based packages cater to diverse hotel roles, from kitchen staff to management, ensuring consistent safety standards across your team, regardless of tenure.

In today’s regulated environment, staying on top of safety protocols is more important than ever. By choosing the Navitas Safety Shop, you’re taking a proactive step towards ensuring a safe and productive workplace. Our easy-to-navigate platform and comprehensive courses make it simple to get the training you need when you need it.

By choosing Navitas Safety, you’re ensuring compliance across your entire workforce, reducing the risks associated with turnover. This proactive approach not only enhances workplace safety but also provides peace of mind, knowing your team is always prepared.

Explore our courses today at shop.navitassafety.com Navitas Safety is a leading safety solutions provider supporting over 15,000 organisations globally. From cutting-edge digital food safety and health and safety management software, to elite training programs, and a team of expert safety consultants, we’re here to make safety simple. Find out more at navitassafety.com

Modular Magic: Winterhalter’s MT Dishwasher is Amazingly Adaptable One of the big problems with big conveyor dishwasher systems is that each one is bespoke – and once they’re built, they’re set, with limited options for change.

Winterhalter’s new MT conveyor systems have changed all that: their modular system is incredibly adaptable, so they can fit any space or application, giving designers a new level of footprint flexibility. And even after they are installed they can be easily restructured, by retrofitting additional modules, to keep up with a site’s changing circumstances.

There are two types of MT system, the MT Flight (MTF) dishwashers, where dirties are loaded straight onto the conveyor, and the MT Rack (MTR), where they are put into racks on the conveyor.

The basic structure of a MT system consists of the pre-wash, main wash, rinse and drying zones (or modules), plus an inlet zone, positioned upstream, plus the loading and unloading areas. So that designers can specify their perfect machine, Winterhalter offers a range of additional modules, such as extra wash or drying zones, allowing the machine to be tailored to individual requirements.

Winterhalter has also developed ‘neutral’ modules that can be positioned between operational zones (prewash, wash, rinse and drying). They extend the distance between the zones, meaning the MT can accept extra-

large wash items, such as crates or containers. By creating balance between the zones, the neutral modules also enhance the performance of the MT. The ability to retrofit new modules into an established machine is a massive benefit.

These big conveyor systems can have a service life of decades, over which period the business’s needs are likely to change. Using new crockery that’s tricky to dry?

Expand the drying zone. The business grows and capacity needs to increase? Add an extra wash zone. Since modules are connected with silicone-free gaskets, installation (considering the size and complexity of the systems) is easy and quick.

As well as the machine itself, a conveyor system will need an inlet table leading to the machine and an outlet roller table at the end. MT systems can be specified with either straight or corner versions for both.

MT conveyor systems can handle up to 8,000 plates (MTF) or 355 racks (MTR) per hour. List prices for a complete system start at around £51,000.

For further details, call Winterhalter on 01908 359000, visit www.winterhalter.com/uk-en/ or email info@winterhalter.co.uk.

18

CLH News

Aug/Sep 2024

Increasing Revenue Through Permitted Development

By Simon Barry, Director of Boyer (part of Leaders Romans Group) - www.boyerplanning.co.uk As the summer season progresses businesses are no doubt giving some thought to how best to maximise profits at what is traditionally a very popular time of year for bars and pubs – especially those with good-sized outdoor spaces.

NEW OPPORTUNITIES Led by changes to the planning system introduced during the pandemic but since made permanent, there’s a great range of opportunities to utilise outdoor space, whatever the weather and with little cost or inconvenience.

Under Class G of The Town and Country Planning (General Permitted Development) (England) (Amendment) (No. 3) Order 2021, operators of pubs, bars, hotels and restaurants can significantly increase footfall, and thereby profits, by erecting a temporary shelter such as a goalpost awning, marquee or gazebo on their premises. This can provide patrons protection from both the sun and the rain as well as establishing a more versatile external space. As a result, popular sports matches, large wedding parties and a variety of other events can attract greater numbers of patrons for hospitality venues.

in the food and drink offered, and quality of entertainment on site to attract passing customers thereby generating additional revenue.

LIMITATIONS New structures are allowed under PDR, but must be temporary in nature – by which the legislation requires it to be ‘moveable’. This is commonly achieved by anchoring using a series of weighted planters to the new structure, to provide sufficient support while technically the building is ‘moveable’ (whether by man or machine).

The legislation dictates the structure must be under 3 metres high, with a maximum footprint of 50 square metres or no more than 50% of the size of the existing building, whichever is smaller. Furthermore, it must be a minimum of 2 metres away from any residential boundary and can not be for the purposes of displaying an advertisement.

Unfortunately for historic pubs, there are exemptions in the case of statutory listed buildings and scheduled monuments (and those deemed to be within their respective curtilages) but not locally listed buildings.

WHAT’S PERMITTED AND WHAT’S NOT Planter-anchored ‘butterfly’ awnings are becoming increasingly popular. These are permissible under PDR because they can be retracted. A dining ‘pod’, however, assuming it requires foundations, is not. A food van is permissible because it can be driven or towed away; but a kiosk with concrete foundations is not.

UNDERSTANDING PERMITTED DEVELOPMENT RIGHTS (PDR) AND ITS BENEFITS

Also bear in mind that although the allowance for new space, at 50% of the existing space or 50 square metres, is quite generous, this must be accommodated within a single structure – so for this reason operators tend to favour butterfly awnings or similar structures which are capable of accommodating up to 50 people.

The legislation surrounding Permitted Development Rights (PDR) is much misunderstood.

OPTING FOR A CERTIFICATE OF LAWFUL DEVELOPMENT

PDR is best known for change of use within the built environment – which, in the case of conversions from offices to residential has sparked some controversial headlines. PDR can also enable homeowners to add a (sizelimited) extension without the need for a full planning application subject to satisfying certain criteria.

Although the changes described above can technically be exercised without obtaining formal planning consent, from a commercial standpoint there are significant benefits of submitting an application to secure a Certificate of Lawful Development. The main benefit is that a Certificate of Lawful Development reduces the prospect of any enforcement action being taken by the local planning authority, whilst also providing sufficient comfort that the structure is legally compliant with the relevant legislation - which is particularly important when it comes to any acquisitions or disposals of assets.

Unfortunately the latter does not extend to pubs and restaurants.

However it is important to recognise that whilst the opportunities relating to the hospitality industry are more limited, they can still be extremely beneficial from an operational perspective, particularly in terms of making more efficient use of external space.

If, for example, your pub had capacity for 100 people and you were able to increase the space to accommodate a further 50, you could theoretically increase your profits by 50%. In turn this could help facilitate greater variety

In terms of the application process, although delays are commonplace throughout the planning system, the process of applying for a Certificate of Lawful Development has been streamlined recently. This means there are only a limited number of key considerations able to be taken into account and in line with government guidance, the statutory timescale for a decision is now eight weeks.

Greene King Hires Milestone 250th Prison Leaver Through Its Releasing Potential Scheme Pub retailer and brewer Greene King has reached the landmark of hiring its 250th prison leaver through its Releasing Potential programme, which helps prisoners to develop new skills in hospitality, with the goal of offering them employment once they leave prison.

The programme was launched in May 2019 to support those leaving prison to find employment with the company following their release from prison. It works with more than 65 prisons across the UK, providing information and support for prisoners to develop their skills in food preparation, customer service, barista training and housekeeping to prepare them to work in Greene King pubs and hotels upon their release.

Working in partnership with the Ministry of Justice, the Scottish Prison Service, New Futures Network and Novus, Greene King has invested in two training kitchens within prisons at HMP Thameside and HMP Grampian. Each site emulates a Greene King kitchen and delivers bespoke training programmes, which help to build confidence and teach prisoners the skills needed to cook popular dishes from pub menus so that they can take up a role with Greene King on leaving custody.

As part of its commitment to hiring prison leavers, Greene King became one of the first employers in the UK to take part in a pilot programme offering apprenticeships to prisoners in open prisons in October 2022.

Earlier this year, Greene King’s first apprentice through the programme, who started their apprenticeship whilst in custody, has become a full-time kitchen team member for Greene King. The pub company and brewer is currently working with a number of other candidates who are planning on starting an apprenticeship before their release date.

As part of the Releasing Potential programme, Greene King works closely with charities, such as Only a Pavement Away and The Recruitment Junction to help with wrap around support for prison leavers when they leave custody, ensuring the best chance of not only sustaining employment but reducing reoffending.

Nick Mackenzie, CEO of Greene King, said: “We are committed to championing social mobility through providing everybody, regardless of their background, with the chance to pursue a long-term career in the hospitality industry. With pubs at the heart of local communities across

the country, our Releasing Potential scheme supports prison leavers nationwide on their journey to successful rehabilitation. We are proud to have offered a second chance to 250 individuals and look forward to welcoming many more successful applicants in the months and years ahead.”

Minister for Probation and Prisons, James Timpson said: “The criminal justice system exists to keep our streets safe, but employers can play their part too by helping offenders turn their back on crime through the stability of a secure job.

“We can’t ignore that nearly 80% of offenders are re-offenders.

Partnerships like our one with Greene King help tackle this by tapping into a disregarded talent pool, helping to rehabilitate prison leavers, cut crime and grow our economy.”

In July 2024, Greene King was included in the government’s Top 100 Apprenticeship Employers List. Since launching its apprenticeship scheme in 2011, the company has supported more than 17,500 apprentices through the scheme.

Gen Z And Millennials Value Restaurant Loyalty Schemes The Most Loyalty schemes offered by restaurants and quick service outlets are valued the most by Gen Z and millennials, according to RSM UK’s latest Consumer Outlook.

RSM UK’s survey of 2,000 consumers found 58% of Gen Z respondents and 48% of millennials are more likely to go to a restaurant with a loyalty scheme, compared to 42% across all generations. In addition, 55% of Gen Z consumers and 52% of millennials are more likely to choose a quick service outlet such as Pret and McDonalds if they offer a loyalty scheme, compared to 40% across all generations.

Interestingly, those on higher incomes (over £80,000) were most likely to frequent hospitality venues with loyalty schemes, at 66% for restaurants and 56% for quick service outlets. Whereas this falls to 38% for those on incomes below £20,000. The interest in loyalty programmes is also less appealing in pubs and bars, with 27% and 24% of consumers, respectively, more likely to buy from these outlets if they offer such schemes.

Saxon Moseley, partner and head of leisure and hospitality at RSM UK, comments: “Loyalty schemes have fast become a staple in the hospitality industry, focusing on building a mutually beneficial relationship between operators and customers. Rather than simply offering a one-off discount which is often transactional and risks eroding margins, loyalty schemes encourage repeat spend and enhance the overall customer experience.”

The rewards that consumers were most interested in receiving at restaurants and eating/drinking outlets were price reductions (50%), bonus points that amount to a free drink or meal (17%) and bonus points to spend (15%).

Saxon Moseley added: “While our findings suggest the success of loyalty schemes differs depending on the target demographic and type of hospitality venue, it’s clear they have a considerable influence over a significant portion of the market. As operators continue to fight to catch the eye of customers, they may benefit from using these schemes to cultivate customer loyalty, raise profile and even potentially increase their market share. They’ll also get access to sought after customer data which they can use to tailor their offerings for maximum appeal.”

Find Out How the Simpler Recycling Legislation Will Affect Your Business As the hospitality sector braces for the upcoming Simpler Recycling Legislation, which will take effect on March 31, 2025, it’s crucial to partner with a waste management provider that not only ensures compliance but also enhances your operational efficiency and sustainability. Fresh Start Waste Services is that partner, deeply embedded in the hospitality industry and committed to driving your business forward.

The new legislation appears to mandate that the vast majority of hospitality premises must have a minimum of Glass, Food, and Dry Mixed Recycling alongside their General Waste services. This will be a significant adjustment for many businesses, as the requirement will apply to all businesses, hospitals, and schools. At Fresh Start, we are here to help you navigate this transition smoothly, ensuring that your operations are fully compliant by the deadline.

We understand the unique challenges faced by caterers and licensees in managing waste. Our tailored solutions are designed to simplify your operations while maximizing recycling efforts. We don’t just collect waste—we innovate the process using split body vehicles and making it easier for your business to meet and exceed the new regulatory requirements.

Our dedication to the hospitality sector is evident in our strategic partnerships, like the one we have with Too

Good To Go. This collaboration is part of our 360-degree approach to food recycling, where edible food finds new homes through the app, and inedible waste is efficiently processed through our specialised bins. This not only reduces waste but also aligns with your business’s sustainability goals. Additionally we proudly support Hospitality Action, reflecting our commitment to the well-being of those who work in the hospitality industry. Our involvement with this charity is just one of the many ways we give back to the sector that we’re so deeply connected to.

Fresh Start Waste Services also operates its own sorting facility just five miles from central Manchester, ensuring that the waste we collect never travels beyond the North West region. This local focus minimises your carbon footprint and supports the community where you do business.

Partnering with Fresh Start means more than just compliance—it’s about embracing innovation, sustainability, and operational excellence. As the March 2025 deadline approaches, ensure your business is ready to meet the new recycling standards by choosing a partner who is as committed to your success as you are. Contact our Sales & Marketing Director Sean Martins on 07717 497 877 or email sean@fswaste.co.uk for more information

20

CLH News

Aug/Sep 2024

Guest Amenities

Elevating the Guest Experience: The Strategic Importance of Hotel Amenities In today's fiercely competitive hospitality industry, the key to standing out isn't just about offering a place to sleep—it's about creating an experience. Hotel amenities, often perceived as add-ons, are in fact integral components that can elevate a guest’s stay from satisfactory to exceptional. These offerings are more than just extras; they are essential tools in shaping a hotel's or inns reputation, influencing guest satisfaction, and driving both loyalty and business success.

WHAT ARE AMENITIES? Amenities are the facilities and services provided by a hotel that enhance the comfort, convenience, and overall experience of guests. They can range from basic necessities to luxurious indulgences, all of which contribute to how a guest perceives their stay. The role of amenities extends beyond simply meeting guest expectations—they can be powerful differentiators that influence whether a guest chooses to book a stay, whether they enjoy their experience, and even whether they leave a glowing review or return for future visits.

THE ROLE OF AMENITIES IN GUEST SATISFACTION In a world where travellers have an abundance of options, the amenities offered by a hotel can make or break a guest's experience. Whether it's the convenience of free Wi-Fi, the comfort of high-quality linens, or the delight of a complimentary breakfast, each amenity contributes to the overall impression of the property. For business travellers, certain amenities—like a well-equipped workspace, fast internet, and access to meeting facilities—can be the deciding factor in their choice of accommodation.

However, in the modern hospitality landscape, guests are not just looking for the basics.

They expect a certain level of luxury and personalization, and they are acutely aware that if one hotel doesn't meet their standards, there are countless others that might. This means that hoteliers need to be strategic about the amenities they offer, ensuring they not only meet but exceed guest expectations.

CHOOSING THE RIGHT AMENITIES FOR YOUR HOTEL Selecting the right amenities for your hotel rooms or property requires a careful balance between enhancing the guest experience and maintaining profitability. It’s important to recognize which amenities should be offered as standard, which should be available upon request, and which could be positioned as premium add-ons.

Essential Amenities: Hotel toiletries extend fare beyond functional items; they are vital to the overarching guest experience. Thoughtfully chosen and high-quality toiletries have the power to elevate a guest’s perception of a hotel, creating a lasting and positive impression, and are the baseline expectations of any hotel stay. Items like toi-

letries (shampoos, soaps, facewashes), personal care items (hairbrush, body lotion, shaving cream, razors, shower cap), and conveniences such as coffee kits, bathrobes, slippers, and tissue boxes have become standard across the industry. Failure to provide these can lead to immediate dissatisfaction.

Furthermore as the sector seeks to meet escalating concerns for the environment, hotels and inns are increasingly adopting sustainable practices in their toiletry offerings.

Biodegradable packaging, refillable containers, and cruelty-free products are gaining traction, reflecting a commitment to environmental responsibility.

Plus, an important trend in the industry is the support for local communities/businesses with the use of locally sourced or artisanal toiletries, connecting guests with the culture and individuality of the destination, adding a custom-made touch to the overall guest experience.

Special Amenities: Some amenities are highly appreciated but may not need to be provided universally in every room. A dental pack, for instance, could be available upon request, along with other personal items like combs. By making these available through reception rather than placing them in every room, hotels not only manage costs but also create opportunities for guest interaction, allowing staff to personalize the guest experience.

Luxury Amenities: For properties aiming to position themselves as luxury or boutique offerings, the inclusion of high-end amenities can be a significant differentiator. This could include anything from high-thread-count linens and premium bath products to in-room spa services or curated mini-bars. The key is to offer something that feels exclusive and personalized, enhancing the overall value perception of the guest.

THE STRATEGIC APPROACH TO AMENITIES It’s not just about what amenities you offer, but how you present them. In the digital age, where online travel agencies (OTAs) play a significant role in booking decisions, the way you market your amenities can significantly impact your property’s visibility and attractiveness. Engaging, accurate descriptions of amenities can improve your property's chances of appearing higher in search results and entice potential guests to choose your hotel over competitors.

In conclusion, the strategic selection and marketing of hotel amenities are crucial in today's hospitality landscape.

They are key differentiators that can elevate a guest’s experience, foster loyalty, and drive business success. As the hospitality industry continues to evolve, those who master the art of amenity selection will find themselves leading the charge in guest satisfaction and industry reputation.

Guest Supply - Transforming Stays with World-Class Amenities Guest Supply has been a cornerstone in the hospitality industry for over 40 years, providing a comprehensive range of amenities and products tailored to hotels of all sizes. Since its founding, Guest Supply has built a reputation for understanding the unique needs of the hospitality sector, from luxury resorts to budget-friendly accommodations, restaurants, and leisure facilities. This long-standing commitment is rooted in their ability to offer high-quality, reliable products that enhance guest experiences while supporting their customers operations and sustainability goals.

brand cleaners all designed to meet the diverse requirements of their customers. By leveraging close relationships with top manufacturers and maintaining a customer-centric approach, Guest Supply ensures that their customers consistently deliver exceptional guest experiences.

Their extensive catalogue includes toiletries, linens, housekeeping supplies, in-room appliances, and leading

Partnering with Guest Supply means accessing not just products, but also the expertise and resources necessary to stay competitive in a fast-evolving industry. Guest Supply’s solutions are crafted to support both the operational and guest satisfaction goals of any property . www.guestsupply.co.uk

Collaboration Leads to Guest Success sales@guestsupply.co.uk

A collaboration between a Cumbrian hotel and an award-winning natural skincare business has seen explosive sales due to guests’ demand for their bespoke Petrichor toiletries.

Petrichor is the name of the earthy scent produced when rain first falls on dry soil. Derived from the ancient Greek Pétra (rock) and ikh r (ethereal fluid), this became the name for the brand.

In line with Sedbergh Soap Company’s ethos, Dorthe Pratt, the founder of the business, set about incorporating natural and organic ingredients infused with essential oils, grasses and herbs to created Petrichor to the hotel owners’ brief.

James and Nina of The Black Bull: “Petrichor is the essence of a very successful collaboration between two independent businesses. The bespoke artisan-crafted fragrance, inspired by our surroundings, Nina’s rich Japanese heritage is the embodiment of our ethos. We are thrilled how well it has been received by our guests” Dorthe added: “when I set out to compose Petrichor, I knew it would be a challenge. The smell appears rarely here in the Yorkshire Dales as there needs to be a warm dry spell first, and once it starts raining the scent is gone, so my reference point was rather elusive” “James and Nina are ideal collaborators: ambitious,

visionary, and open-minded. They placed a lot of confidence and trust in me to bring it all together and when it happened, it was a real celebratory moment for us all. Scents are emotive, so when I am told I have hit the brief and brought someone’s vision to life, there’s no feeling like it. It becomes about more than doing business together and creating something new – it gives me a strong sense of purpose and fulfilment.“ Sedbergh Soap Company’s clients include several Michelin starred restaurants and Rélais & Châteaux hotels.

See the advert on this page for details or visit www.sedbergh-soap.co.uk

22

CLH News

Aug/Sep 2024

Products and Services

High End Wine Preservation In Your Business Exceeding Customer Expectations or Home with Expert Wine Storage offer precise temperature and humidity regulation, protecting your bottles from the fluctuations that can compromise their integrity.

We've provided wine storage solutions to Michelinstarred restaurants and the finest institutions such as Oxford University.

For those who cherish the exquisite notes of a fine vintage, proper storage is paramount.

At Expert Wine Storage, we understand that every bottle is an investment and our state-of-the-art wine storage products are designed to ensure that your wine collection ages gracefully, maintaining its peak flavor profile and value.

With years of experience in wine preservation, Expert Wine Storage offers bespoke solutions tailored to the needs of collectors, whether you're a seasoned connoisseur or just beginning your journey into the world of wine.

Our climate-controlled wine fridges and wine walls

The Label Group

The Label Group are a supplier of labelling guns, thermal label printers & labels. We’re here for retail, industrial and manufacturing businesses. We’re independent, which means impartial recommendations combined with over 30 years experience in supplying these products.

The labelling gun market can be complicated. Many products are known by

We offer a range of wine storage options including: • Wine fridges and coolers • Ageing wine cabinets • Luxury wine walls • Wine room conditioning units • Wine cellar / room design Invest in your passion with Expert Wine Storage.

Preserve your collection, protect your investment, and enjoy the finest wines the way they were meant to be enjoyed.

Call us on 0330 133 2327 or visit www.expertwinestorage.co.uk to speak with one of our experts today. different names depending on their use. Labelling guns, price guns, pricing guns, label guns, coding guns and batch guns. Our range of products can meet all needs: Simple low use models, durable machines for industry.

A wide variety of specialist features including auto-incrementing guns for batch codes.

All equipment is supplied with a one year factory warranty and are designed to give years of reliable and effective service.

Call 01736 810334 for details or see the advert on page 9.

South West Coffee Co. - Your Partner in Coffee

We can help you make the most of your coffee and hot drinks service, ensuring high levels of customer satisfaction and loyalty – together with increased profits.

We offer a wide range of coffee machines, all at competitive prices and with a range of rental, fnance and leasing options available.

We have our own in-house engineering team and guarantee the highest levels of customer service, ensuring downtime is kept to an absolute minimum. Wholesale customers get discounted service charges, further enhancing the overall value of working with us. With experience in all makes of machine, we have no problem working with your existing equipment.

We even offer a free inspection and service to new

customers to make sure your machine is running as it should before getting to work serving up some of the best coffee going…

We also supply a full range of leading, premium products for your hot drinks service.

“Not only are deliveries super quick and reliable but we’ve been given fantastic training and continual support in all aspects of our coffee offering. Their branding looks fantastic and we’ve had great customer feedback too so couldn’t be more delighted!”

Jane – RIVER EXE CAFE, Exmouth For further information call 07776 184141, email hello@swcoffeeco.com or visit www.swcoffeeco.com See the advert on page 2.

Saniflo is best known for its range of domestic macerators that pioneered the ability to install bathrooms in spaces where gravity drainage was unavailable. The full range of products from Saniflo includes models to pump grey water waste from laundry rooms, washing facilities and kitchens, including those in commercial premises. The Sanicom range, in particular, has become a mainstay in hospitality projects when a pumping mechanism is required to lift waste water away from catering or cleaners sinks, dishwashers, glass washers, ice machines and washing machines.

The powerful floor mounted lifting station range includes two models; the single pump Sanicom 1and the Sanicom 2 which features twin pumps for applications where continuity of use is imperative. The motors operate alternately for even wear but each is a fail-safe back up for the other in the event of a pump issue. The

second pump will also assist the first in the event of a large deluge of water.

Both models operate automatically via a pressure switch and dip tube that controls the activation of the motor and have multiple connections so that a range of products can be connected. The tank of the Sanicom 2 is equipped with 2 immersion tubes to control the motor and alarm.

Frequently used in buildings that are undergoing ‘change of use’ the Sanicom 1 and Sanicom 2 can pump up to 11m and 15m respectively, making basement or underground installations a breeze.

Easy to install, maintain and operate, the Sanicom range can provide drainage discharge whatever the project.

For further information visit www.saniflo.co.uk or see the advert on page 7.

Hospitality should be based on exceeding customer expectations. The better the operator does to impress its customers, the better its reputation and customer retention.

Unfortunately, it's not always possible to get customer service right every time, no matter how hard you try or how good staff training is. UK businesses lose £12 billion annually due to poor customer service. This may sound astronomical, but there are ways to improve how customers see your business.

Alongside great staff training, investing in the latest technology will help improve your reputation.

CardsSafe Ltd.'s technology has been a part of customer service for numerous restaurants, hotels, bars and golf courses for over twenty years. The system protects businesses by deterring dine and dash and securely protects customers' bank and ID cards while they run a tab. The bar tab-keeping units signify to the

Atlas Hospitality Cleaning and hygiene are the backbone of a successful hotel, restaurant and professional kitchen. Ensuring the safety of food, the health of customers and staff, and the overall reputation and efficiency of the business is crucial for several reasons, namely:

• Brand Protection, Customer Trust and Confidence: Customers are more likely to trust an establishment that maintains visible cleanliness, thereby enhancing the business's reputation.

• Food safety and the prevention of cross contamination: Professional kitchens are subject to strict health and safety regulations. Regular cleaning ensures compliance with these laws, avoiding potential fines, shutdowns, or damage to the business's reputation.

• Preservation of Food Quality: Proper hygiene practices help maintain the quality of the ingredients and the food served and promotes a positive customer experience.

customer that the venue cares about their card security.

If a customer wishes to run a tab and their bank card is slotted in the wallet or stuffed into a till, things don't look good for the business. The impression of the brand is diminished, resulting in less loyalty and, ultimately, a reluctance for that customer to return. One of CardsSafe's longest-standing customers, the leading global hospitality brand Hilton, has used their system since 2005. They say, "All our customers are pleased that we look after their cards more securely with CardsSafe." CardsSafe's tab systems are in multiple hotels nationwide.

So, the choice is yours. To exceed customer expectations, ensure your technology benefits your business and reap the benefits of reputation and loyalty.

For more information, please visit www.cardssafe.com or contact the sales team on 0845 500 1040. See the advert on page 33.

• Minimised Downtime: A clean and well-organised kitchen can operate more efficiently, reducing the likelihood of equipment breakdowns due to the accumulation of grime, grease, or other residues.

• Safety for Staff: A hygienic kitchen reduces the risk of accidents and injuries, such as slips, trips, and falls, ensuring a safer working environment for the staff.

• Positive Inspections: Regular cleaning ensures that the kitchen is always ready for health inspections, reducing the stress and potential for negative outcomes during surprise visits from inspectors.

In addition, long-term sustainability considerations are important in terms of equipment and asset longevity.

Effective and regular cleaning of kitchen appliances and expensive surface areas protects your business’s investment and extends the life of your assets by preventing the buildup of dirt and grime that can cause wear and tear.

At Atlas Hospitality, we ensure that every aspect of your premises is meticulously maintained to reflect your exacting standards of cleanliness, hygiene and refinement.

Our highly trained professionals effortlessly integrate into your front or back-of-house operations, ensuring a memorable experience for every customer.

Phone: 0800 132 507 Email: info@atlasfm.com Or see the advert on page 9.

OTC – A Journey of Tradition, Family, and Wellbeing One True Concoction (OTC) is more than just a beverage brand; it’s a blend of tradition, family, and a deep commitment to wellbeing.

The name OTC carries several layers of meaning. It signifies the availability of our products "over the counter," reflects the founder's experience in London’s financial sector with "over the counter trading," and encapsulates our dedication to "organic traditional concoctions." Additionally, OTC is a tribute to family, representing the initials of the founder's sons, Omari and Tyrone, and his nephew, Corey.

Our signature beverages, Sorrel and Ginger Beer, are renowned for their natural cleansing properties, offering a refreshing and health-conscious choice for consumers. The distinctive sleeve design and vibrant colours of our packaging ensure that OTC beverages

stand out on the shelves, catching the eye of discerning customers.

Feedback from events has highlighted the unique difference in taste between our sparkling and still versions, adding an intriguing dimension to our product range.

Our commitment to community extends beyond their products. The founder is deeply involved in mentoring youth through Volunteering Matters and is a Founder Patron of the Legacy Onside Youth Zone in Croydon, supporting young people and giving back to the community.

Follow our journey on Instagram at @otcbeverages, and discover the true essence of OTC. See the advert on page 7, call 0844 357 0441or visit www.otcbeverages.com

CLEAN Linen & Workwear are one of the UK's most trusted laundry companies. They supply tailored workwear solutions provided by real people. Their comprehensive laundry network means they can service customers throughout England and Wales, providing chefswear, workwear and linen rental services.

Whether you operate from a singlesite hotel, pub or restaurant or have multiple locations, CLEAN can tailor a workwear rental solution to suit your business requirements. They offer various uniform options to support the entire kitchen brigade, from Executive Chefs to Kitchen Porters.

With their workwear rental service, you can say goodbye to the hassle of purchasing, storing, and maintaining chef and kitchen uniforms. Instead, enjoy the convenience of a hassle-free rental system that provides freshly laundered garments whenever your team need them. By renting with CLEAN, you can avoid upfront purchase costs, spread the payments over your contract, and

ensure quality and care with every wash. Delivery is free, and there are no hidden charges; contracts even include repairs. Each item of clothing can be branded and tailored to the wearer with logos and embroidery.

Their managed service prevents issues compiling when supplying your team with work clothes; a convenient locker valet service helps distribute and store uniforms, and they tackle minor repairs early to extend the service life of a uniform. Ultimately, this avoids costly replacements wherever possible as it reduces uniform losses, and uniforms only need replacing when a repair is not safe or costeffective.

With CLEAN's workwear rental and laundry service, business owners can focus on what matters most — running their business — while CLEAN takes care of the rest.

To find out more: www.cleanservices.co.uk or see the advert on page 3.

Sanicom. Proven & Reliable Pump Solution for Hospitality CLEAN Do The Workwear, So You Can Do The Work

24

CLH News

Bar Snacks

Aug/Sep 2024

Tayto Has ‘Snacking Sorted’

As the largest family-owned, British-based snack company with a stable of well-known British brands, Tayto has ‘Snacking Sorted’.

Bar Snacks offer a brilliant opportunity to increase sales through the ‘double whammy’ of generating incremental sales AND boosting dwell time. Our unique offering provides hospitality and licensed venues with a snacking ‘onestop shop’.

Here are our top tips on how to maximise sales - and profits - from snacks! *Stock a wide range of proven, premium snacks that have been developed for the licensed sector Pub consumers look for brands they can trust and it’s important to stock proven sellers! Tayto has a range of award-winning snacks to suit every pub and cover a large range of ages and dietary requirements: • Midland Snacks Traditional Scratchings – No 1 brand1 and our best-selling pubcard – boasting a 2-star Great Taste award, with its traditional hand cooked recipe that has stood the test of time.

• Mr. Porky Original Scratchings – the No 2 brand1 is the most recognised name in scratchings and also a 2-star Great Taste Award winner.

• Mr. Porky Crispy Strips - a lighter bite, akin to crispy bacon rinds, for those who want all the taste of a scratching but a less hard texture, and another Great Taste award-winner • REAL Hand Cooked Crisps – premium, award-winning, food service focussed crisp brand with 9 strong flavours (of which 7 are Great Taste Award winners). All recipes are gluten free, vegetarian and with no added MSG. REAL has relaunched it’s punchy Ham & Mustard flavour and has partnered with Colman’s, the UK’s number one mustard brand2 to bring you REAL Handcooked Ham & Colman’s Mustard.

• Animal Adventures – vegetarian, gluten-free, with no added nasties, is a lightly salted animal-shaped fun snacks that kids love.

KNOW YOUR CUSTOMER Boost sales by tailoring your range to their tastes. Our research shows that younger male consumers prefer the meaty flavours – like Roast Ox, Ham & Colman’s Mustard whereas the more traditional flavours are popular with the 45yrs+ - Salted, Cheese & Onion and Sea Salt & Black Pepper.3

PROMPT SERVICE

We know that less than 20% of people regularly buy a snack with a drink and the main reason for not doing so is ‘I just didn’t think about it’4. By simply asking “Would you like a snack with that?”, staff can easily increase incremental sales and profits – and add to the customer experience.

SEEING IS BELIEVING Snack sales increase by up to 80% when they are more visible5. Put your snacks where customers can see them o Pubcards or clip strips behind the bar o A full range of crisps on the bar o Bar runners and coasters are great eye-catching prompts Tayto provides pub-focused solutions such as eye-catching pubcards for pork scratchings to be hung behind the bar and a range of FREE POS available by scanning the QR code below.

PREMIUM PROFITS By not offering a range of premium snacks, pubs could be leaving money on the table. Research shows that most people either have no idea what they pay for pub snacks, or expect to pay over £1 a pack, so venues can easily make over 50p profit per pack4.

Premium crisps are another essential bar snack given 82% of pub goers eat them6 and consumers are willing to pay up to 30% more for premium over standard products7. Having products that aren’t available in supermarkets, such as REAL Hand Cooked Crisps, enables venues to justify premium pricing.

HOG THE LIMELIGHT – DON’T FORGET PORK SNACKS! Snacks also have the potential to increase sales of drinks. Pork scratchings are a great example. The perfect partner to cider, wine, and especially premium beers and lagers, their unique taste balances the sharpness and carbonation of some drinks, while the saltiness enhances the flavour and helps get your thirst on.

Scratchings really are the ULTIMATE PUB SNACK! In a 2021 poll, they topped the list when 2,000 pubgoers were asked to name their favourite pub snack.8 This comes as no surprise as 83% of pork snacks are consumed with a drink9. The combination of a pint and scratching has been passed down generations and is fundamental to the Great British pub experience. There really is no matching a scratching!

Tel: 01536 204200 www.taytogroup.com SOURCES: 1. Circana Symbols & Independents GB | Pork Snacks | Value | 12 w/e 06-May-23 2. Kantar Topline Report 23.10.23 3. 1,500 Craft Gin Clubber March 2021 4. Norstat | Nov 20 5. HIM! Foodservice 2016 6. Norstat | Consumer Usage | March 2019 7. CGA Strategy Research | 2016/2017 8. Perspectus Global Poll | March 2021 9. Norstat | Jan 20

The Perfect Snack for All Your Trade and Hospitality Needs Robert's Dorset provides an unparalleled snack experience that will elevate your trade and hospitality offerings to your customers.

At Robert's Dorset, we understand the diverse dietary preferences of your patrons, whether they follow a vegan, keto, or allergen-free lifestyle.

Rest assured; our selection of snacks caters for all.

As a trusted supplier to independent shops, pubs, and the hospitality industry, we offer a range of sizes in all our products for direct reselling.

Our vibrant packaging is designed to catch the eye, while the contents are sure to satisfy. From our stackable pots which optimise your shelf space, and fit most cup holders, to our elegant mason jars which add the "wow factor" to any display.

Discover the perfect bar snacks to complement your fine beverages or enhance your guests' welcome baskets with something truly special.

WHY CHOOSE ROBERT'S DORSET? Established in 2011, we are a family-owned and operated business. At the core of our operations lies a

personal touch, ensuring our trade customers enjoy the following advantages: • Delicious snacks to delight your customers.

• Exceptional customer service, led by a dedicated Account Manager.

• Convenient ordering options, whether online or by phone.

• Handcrafted products made in beautiful Dorset, England.

• Every item is prepared to order, ensuring customers always receive the freshest products • All our packaging is fully recyclable or reusable and we have a 99.9% waste free production process • Proudly certified by the Roundtable of Sustainable Palm Oil (RSPO) - palm oil is only used in Fudge • All our ingredients are of the highest quality.

Contact Robert for an online catalogue and more information regarding our perfect snacks. robert@robertsdorset.com | 01202 875280 | www.robertsdorset.com See the advert on page 5.

Fly the Flag for Good Taste Snacks represent an excellent opportunity for pubs and bars to encourage consumers to increase spend. While snacks won’t replace meal occasions, they offer pubs the opportunity to trade up on drinks-only visits, with 56% of customers saying they like to consume savoury snacks with an alcoholic drink1.

to pubs and bars feel like a special occasion. With 93 Great Taste Awards across the range, Tyrrells offers a great accompaniment to a glass of wine, offering classic and popular flavours including Mature Cheddar & Chive, Lightly Sea Salted and Sea Salt & Cider Vinegar.

Perfect when paired with a cold beer, our KP Nuts range features KP Flavour Kravers Flame Grilled Steak in a 21x50g pub card. Combining the best-performing SKU from the Flavour Kravers range with the popular pub card format, Flame Grilled Steak drives sales in pubs and bars by tempting customers to trade up.

Launched this year, our new League of Tyrrellbly Good Taste initiative supports the Out of Home (OOH) channel in driving bagged snacks sales. The initiative enables OOH outlets to register their business via a bespoke platform to receive exclusive POS, with 200 POS kits available, including a branded wooden display unit, a window sticker marking out the business as a “Tyrrellbly Tasteful Establishment”, a clip strip and more.

Consumers gravitate towards familiar brands that they trust and recognise so it’s important to stock a range of best-sellers that customers want. KP Snacks offers a diverse portfolio of flavoursome and popular snacks perfectly positioned to help pubs and bars gain sales. From tasty nuts, perfect when paired with a cold beer, to premium crisps, our range can create value and generate demand by meeting all consumer needs.

KP Snacks’ premium hand-cooked crisp brand Tyrrells is an ideal choice for customers looking to make trips

FInd out more – www.tyrrellscrisps.co.uk/league/ See the advert on the previous page for details.

PLEASE MENTION THE CATERER, LICENSEE & HOTELIER NEWS WHEN REPLYING TO ADVERTISING

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CLH News

Aug/Sep 2024

Chefs' Buyers Guide Greenleaf’s Christmas Collection Unveiled

Utensils for the restaurant and fast food trades!

phs Greenleaf has launched its 2024 Christmas tree collection, featuring everything from sustainable moss trees to novelty Christmas jumper trees. phs Greenleaf has been providing Christmas trees and decorations to businesses for over 20 years, including pre-decorated artificial and real trees, bespoke displays and festive accessories for both inside and outside a premise.

This year’s range includes a collection of traditional trees, luxury trees and trend trees and matching accessories, including wreaths, garlands, tabletop trees, desk florals and parcels.

“Christmas is an opportunity to make a statement about your brand,” said Stephen Dieppe, Managing Director of phs Greenleaf. “That’s why we have created

such a diverse collection so that every business can have something that reflects their ethos and culture.

“We have the traditional trees in reds and greens, and a luxury collection for a truly decadent festive display.

We also monitor the market all year round to create our ‘trend trees’.

“With sustainability front of mind, we created our new ‘Festive Forage’ tree, which uses natural decorations, and, as a nod to nostalgia (which is big this year!) our ‘Deck the Halls’ tree is an ode to the Christmas jumper “We also make bespoke trees and displays for our customers. This is a great way to create that big Instagram moment that so many brands want at Christmas.” phs Greenleaf’s new Christmas 2024 brochure is now available online.

Suncream Ice Cream - The Great Taste of the Summer

We at Fryersmate have over fifty years experience between us in the hospitality sector.

Fryersmate, Unit 3, Great Northern Way Great Northern Terrace Lincoln LN5 8XF

Call us now: 01522 542054 Email: info@fryersmate.com www.fryersmate.com

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

For over fifty years Suncream Ice Cream has been manufacturing their award winning Italian ice cream in Tamworth Staffordshire, earning many awards along the way we are proud to be classed as Great Taste Producer. Family-owned business offers an impressive array of products including traditional scoop ice cream, vegan, sorbets and even ice cream for dogs.

Rebecca Manfredi, Managing Director, emphasises the versatility and quality of their Gelato Gold range. Made with 20% double cream, this premium ice cream comes in 21 exquisite flavours like Sea Salted Caramel and Black Forest Gateau. Ideal for standalone scoops or as an accompaniment this range can certainly elevate your dessert offering. Gelato Gold is a perfect addition to any dessert menu. Suncream ensures their clients are well-equipped to present these delights with comprehensive menu cards and a full range of point-of-sale materials.

Suncream's commitment to inclusivity and safety is

evident in their vegan ice cream range, which is free from the main 14 declarable allergens. "We are proud to be a nut-free site" Rebecca states, addressing a critical concern for many consumers and highlighting their dedication to high safety standards.

For those seeking a touch of luxury Gelato Lusso offers an artisan experience. This ice cream is robotfilled and hand-dressed, made with whipping cream to deliver a sumptuous, creamy texture that promises to impress. Gelato Lusso undoubtedly adds the "wow" factor to any offering.

Not forgetting our four-legged friends, Suncream introduces Gelato Woof, a lactose-free ice cream designed for dogs. Made with carrot and apple puree and fortified with calcium, it provides a delicious and healthy treat, promoting strong bones, heart health, and muscle function. A wooflicious treat for your furry friends.

Suncream Ice Cream’s diverse and high-quality offerings continue to set them apart, ensuring delight for every customer, be it human or canine.

For more information on Suncream Ice Cream please contact 01827 282571 info@suncreamdairies.com www.suncreamicecream.com

Chefs' Buyers Guide If You Are Going To Do Northern Ireland - Bringing One Trade Show This Year, Character to Your Business Then This Is It…

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CLH News

Aug/Sep 2024

Join us at the Booker Catering Trade Show, Wednesday 25th September at the iconic Wing building of the Silverstone Circuit (Towcester NN12 8TN) from 9am to 4pm

The invitation is open to all catering type establishments, new or existing to Booker Wholesale, with over 5 halls as well as outside street food zones, there is so much to see and do.

Covering food, drink, non food as well as the support with utilities or allergens, supported by live demonstrations and trends advice from butchers, greengrocers, baristas, leading chefs and mixologists. Plus throw in some fun like racing simulators then this is one event not to be missed.

Over 4,000 visitors attend and come back every year from across the country. Don’t take our word

for it… Customers feedback include, “Learnt so much”, “Chance to see a lot of the right people in one place” “Lots of fun as well as lots to see”, “So much new and products perfect for our business” , we could go on

Open 7 days a week across the whole of the UK, Booker/Makro offers caterers one of the widest and indepth services.

From a wide range of channels to suit the customer from the traditional collect service, order online to collect or for a delivery from the branch.

Even an option to purchase from an extended range of premium alcohol, food or even catering equipment. Supported by loyalty schemes and locked down pricing and extended service like oil recycling and credit. You’re truly Better off with Booker. www.booker.co.uk

and Two Stacks showcase genuine innovation with their unique flavours and product formats. Killowen has enjoyed critical acclaim for its rum and raisin single malt, Two Stacks for its ‘Dram in a Can’. In total, Northern Ireland is now home to over 20 distilleries and breweries producing single malt, pot still and blended Irish whiskeys, gin, poitin, vodka, rum, craft beer, cider and hard seltzers. Drawing on the region’s rich natural resources, distillers are crafting spirits with a unique sense of place. An emphasis on quality is aligned with a global trend towards premium beverages and strong value growth in

Over 100 years ago Northern Ireland introduced whiskey to the world and now our distillers and craft brewers are in the midst of a vibrant renaissance. Over the last decade our drinks sector has become one of the region’s most dynamic, innovative and export-driven industries. Our drinks producers are winning awards across the globe, driving buoyant sales at home and abroad and our buzzing visitor centres and tap rooms are enticing tourists into cities, towns and villages across the four corners of our beautiful country.

This resurgence is driven by a compelling blend of long-established distilleries such as Bushmills, the world’s oldest licensed whiskey producer, and a wave of innovative newcomers. Bushmills doubled its production in 2023 with the opening of its £37mn Causeway Distillery, taking sales to over 1 million cases for the first time. Also taking strides are newcomers Echlinville Distillery, a pioneer in field-to-glass distilling, McConnell’s Irish Whiskey, a brand with roots tracing back to 1776 and Rademon Estate Distillery which has created the first peated whiskey in the region in over a generation.

Impressive visitor centres at Hinch, Belfast Distillery and Titanic Distillers offer insight into the history and provenance of Northern Ireland spirits, whilst Killowen Distillery

McWhinney’s Sausages McWhinney’s Sausages has been a family run business since 1898. Starting out in a butcher’s shop, many things have changed over the years, but one thing has stayed the same – quality. The company emphasises quality above all, using only the best quality cuts of pork to produce their award-winning Irish Pork Sausages. Everything from the 126-year-old recipe used in the Premium sausage to the newer additions, such as gluten free, used the same high-quality ingredients and get the same care and attention to ensure a consistently excellent result every time.

MD Kevin McWhinney is a fifth-generation butcher who was raised on the premium sausages. 6 years ago, he

the sector.

There has never been a better time to buy Irish whiskey from Northern Ireland. The region’s unique post-Brexit position due to the Windsor Framework offers an advantageous gateway for both the UK and EU markets. This strategic positioning promotes business opportunities and sets the stage for the further boost to Northern Ireland’s thriving drinks industry.

For more information contact Michelle Charrington E: michelle.charrington@investni.com or Iain Joannides E: iain.joannides@investni.com Buynifood.com

was diagnosed with coeliac disease and became unable to eat any of the products he produced. This led to the creation of the McWhinney’s Gluten Free Sausage. Applying the McWhinney’s quality ethos, Kevin set out to create a great product in its own right as opposed to a passable alternative. In this he succeeded in creating a sausage with a hint of honey-roast ham sweetness which packs a peppery tingle on the back of the palette.

Gluten free offerings are becoming increasingly important as awareness in the industry grows and kitchens become more equipped to deal with the challenges it poses. The McWhinney’s Gluten Free can sit on any menu proudly to delight diner’s tastebuds whether coeliac, gluten-reducing or just looking far a tasty sausage.

For more information email info@mcwhinneys.com

Photo courtesy of Titanic Distillers, Belfast.

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CLH News

Aug/Sep 2024

Chefs' Buyers Guide LittlePod’s REAL Vanilla Paste The team at LittlePod have been speaking to chefs all over the UK in a bid to learn more about vanilla use in the nation’s professional kitchens.

In doing so, a trend has emerged and a consensus reached: quality, affordability and ease-of-use are all crucial when it comes to choosing ingredients in 2024.

For more than fourteen years, such considerations have been at the forefront of LittlePod’s Campaign for Real Vanilla and the innovative product with which the company was launched in 2010.

“We have received great feedback, reviews and recommendations since bringing our natural vanilla paste in a tube to market all those years ago,” said Janet Sawyer MBE BEM, LittlePod’s founder and Managing Director, who spent time with the chefs gathered for the latest A Passion to Inspire Upskill Day in Suffolk earlier this summer.

“The chefs who use our vanilla paste continue to recommend it to their colleagues and others in the industry.

They love the quality of the vanilla and the functionality of the tube. This is the best endorsement of all.

“LittlePod’s vanilla paste is such a versatile product. It saves time and hassle, there’s no need to scrape and split pods, and it has been described as an evolution for the kitchen.

“The chefs we speak to tell us that the tube is the perfect size to hold, the fliptop lid makes our vanilla paste quick and simple to use, and that understanding that one teaspoon of vanilla paste is equivalent to one vanilla pod helps them to manage portion control.

“It’s so important for us to get this feedback as it helps us to encourage more chefs to use REAL vanilla from LittlePod. This enables us to continue to support the farmers in the Equatorial regions and to underline the importance of top quality real, natural ingredients.”

Like to find out more about LittlePod? Visit www.littlepod.co.uk, email sales@littlepod.co.uk or call 01395 232022.

Tiptree Patisserie – Serious About Shortbread

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

At Tiptree Patisserie, we’ve built our reputation on crafting exquisite cakes and desserts that celebrate tradition and quality, supplying the hospitality sector with traditional, cakes, desserts, scones and much more since 2010. Today, we’re proud to be channelling our expertise into expanding our shortbread offerings a category that has rapidly become an important part of our growing product range. These buttery, melt-in-the-mouth treats are becoming a hallmark of our brand, and we’re serious about making them nothing less than exceptional.

With traditional flavours such as All-Butter and Chocolate Chip, to more unusual seasonal flavours like Lavender and Mince Pie, there is something for everyone to enjoy.

As part of the Wilkin & Sons family of business, famous for its Tiptree Jam, you can be assured of our focus on quality and ingredients. Naturally, here at Tiptree Patisserie our handmade cakes are made with

Tiptree preserves and curds.

Our much-loved biscuits have found a warm welcome in hotels across the country, where they are enjoyed as part of a premium offering for room service and gifting. Our bespoke white-label solution also enables us to meet the exacting standards of high street retailers and farm shops, who trust us to deliver excellence under their prestigious labels.

At Tiptree Patisserie, shortbread is not just another product; it’s an expression of our brand's dedication to quality, tradition, and the art of artisan baking.

If you would like to get in touch about supply or to discuss a white-label solution for your business, please get in touch: Tel: 01376 509101 Email: tiptreepatisserie@tiptree.com Web: www.tiptreecakes.com

Hospitality Technology

Aug/Sep 2024

CLH News

33

Introducing Task Manager: Revolutionising Food Safety and Vista Technology Support: Your Trusted Partner Operational Efficiency in Hospitality & Catering Industry NCCO International announces the launch of Task Manager, an innovative food safety task management and temperature monitoring solution designed for the hospitality & catering industry. Task Manager addresses key challenges in food safety, regulatory compliance, operational efficiency, and customer satisfaction, making it an essential tool for catering businesses.

"Task Manager is a transformative digital HACCP solution," said Karl Rose, Managing Director of NCCO International. "Our system not only ensures adherence to food safety regulations but also enhances the quality and safety of the meals served, contributing to a superior customer experience."

Task Manager assists catering companies in complying with local, state, and federal food safety regulations, significantly reducing the risk of foodborne illnesses. With robust record-keeping and log management capabilities, Task Manager ensures that businesses are always auditready, simplifying health inspections and compliance

checks.

The system automates temperature monitoring for refrigerators, freezers, and food storage areas, eliminating the need for manual checks and helping maintain safe temperature limits. Task Manager also organizes food safety-related tasks, such as cleaning schedules, equipment maintenance, and staff training, ensuring thorough and efficient operations.

By maintaining consistent monitoring, Task Manager helps preserve the nutritional value and quality of both stored and prepared food. Real-time alerts for temperature deviations allow for quick corrective actions, potentially preventing spoilage and ensuring that customers receive high-quality meals.

For more information about Task Manager, please visit www.ncco.eu or contact David Webster at dwebster@ncco.com.

Discover how Vista Technology Support can help you grow your business, enhance your customer experience, and streamline your operations.

Vista provides a comprehensive package of IT solutions designed for retail and hospitality businesses of all sizes and sectors.

Vista’s services include hardware supply, software configuration, cloud support, cyber security, network, and managed services, as well as technology installation, structured data cabling and remote technology helpdesk and onsite engineering and training and support.

Vista supports an award winning suite of customer focused IT services, provided by a team of experienced and certified professionals who understand the unique challenges and opportunities of the retail and hospitality industry.

Vista can help you improve your sales, profitability, and customer loyalty by providing you with the latest and most reliable in-store technology solutions.

Vista can help you enhance your customer experience by offering you solutions such as digital signage, self-service kiosks, mobile PoS, loyalty programs, and in-store

ordering.

Vista helps you streamline your internal operations by providing you with a range of flexible IT services (Service Desk, Maintenance, Technology Deployment), enabling you to focus your budgets and resources on your core retail skills and in serving your customers.

Vista is a trusted partner for hundreds of retail and hospitality businesses (large, medium and small) across the UK and afield.

Vista offers you a flexible and scalable approach that can adapt to your changing needs and budget.

Vista provides you with a true partner and one stop shop for all your IT needs, saving you time, hassle and costs.

If you are interested in learning more about Vista Technology Support and how we can benefit your business, please visit our website at www.vistasupport.com or call us on 0330 135 9878.

We will be happy to provide you with a free consultation and a customised quote based on your specific requirements.

We look forward to hearing from you.

King’s Cross and SevenRooms Aren’t Just Partners; They’re Rewriting the Rules of Hospitality with Tech That Truly Understands Your Guests In a first-of-its-kind partnership for European hospitality, King's Cross has teamed up with SevenRooms, the leading restaurant marketing and operations platform, to become the first real estate destination to launch an aggregated restaurant booking experience. This initiative enables diners to find and book reservations at 11 of King's Cross's esteemed restaurants, including El Pastor, Caravan, and Coal Office, all through a single, convenient platform.

The SevenRooms platform, seamlessly integrated into the King's Cross website, simplifies and improves the visitor experience by cross-promoting multiple restaurant brands and eliminating the need for diners to visit multiple restaurant websites or apps.

“We have been able to facilitate this easy-to-use booking platform that allows customers to get a single view of table availability and make bookings without having to visit multiple websites, which can be time-consuming and frustrating,” said James Rayner, Head of Retail at King’s Cross.

Diners can search by date, time and party size to see restaurant table availability across the estate. This not only ensures guests book at King’s Cross restaurants, but maximises restaurant revenue potential by ensuring all avail-

able tables can be booked quickly and easily.

“It is our mission to help restaurants thrive, and partnerships like these are incredibly impactful in helping bring more business to our restaurant partners by making it easier for diners to book reservations at the places they want to go,” said Danilo Mangano, EVP, International at SevenRooms.

Leveraging SevenRooms’ tech, restaurants benefit from more reservations, while also capturing guest booking details like allergies or special occasions and collecting and responding to customer feedback, delivering more personalised guest experiences that boost loyalty.

This collaboration marks a significant advancement in the integration of technology and hospitality. By prioritising customer convenience and leveraging data-driven insights, King's Cross and SevenRooms are setting a new benchmark for dining experiences, transforming the way diners discover and book their favourite restaurants.

“We hope that by delivering this customer-first experience, customers will keep choosing King’s Cross as their dining destination of choice,” Mangano added.

For further information visit www.sevenrooms.com

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CLH News

Aug/Sep 2024

Outdoor Spaces

Catering Equipment Ltd

Catering Equipment Ltd are the authorised UK Distributor for the range of Kängabox thermoboxes that keep items Hot or Cold. Kängabox is a revolutionary new high density EPP series of containers in which hot or cold items can be transported with an average temperature loss of less than 1°C plus or minus per hour within a temperature range of -40°C to +120°C. Kängaboxes are available in a range of capacities and attractive colours.

Kängabox are available in eight different designs and four different depths. The various gastronorm, pizza, ice cream and euro norm formats are available.

Our Transport Boxes perfect for keeping food HOT or COLD whether delivering food, running an event or managing extra food production in the Kitchen.

Comprehensive product details can be found on our

website www.kangaboxuk.com.

We are also leading suppliers of European manufactured Stainless Steel items such as Sinks, Gastronorms, Accessories and other products.

In addition Catering Equipment Ltd are also the UK's largest specialist supplier of European manufactured gastronorm containers, ice cream containers, sinks, hand wash and restaurant equipment. See our extensive range of products on our website clickonstore.net.

Catering Equipment Ltd are a family firm that has been trading for almost 30 years. Our commitment is to our customers you are the most important people in our business.

Our promise is that you can count on Catering Equipment Ltd to help you and that our team will do their utmost to ensure that dealing with us is a pleasant and worthwhile experience. Call the team on 0121 773 2228 now.

Elevate Alfresco Dining with Quality Wines from Lanchester Wines James Dainty is business unit controller at Lanchester Wines: When it comes to alfresco dining experiences - be it festivals, picnics or venues where glass isn’t permitted - there’s no need to compromise on the quality of wine served. Lanchester Wines offers innovative solutions that ensure outdoor events can still feature exceptional wines.

INSPIRAL: PREMIUM HOUSE WINES IN SUSTAINABLE PET BOTTLES Our Inspiral range features high-quality house wines in recycled PET plastic bottles, making them perfect for any outdoor event or function where glass is unsuitable. These rPET bottles are made from sustainable materials and are fully recyclable. Specially designed for wine, each lightweight bottle includes a barrier that extends its shelf life to at least 24 months—four times longer than regular PET bottles.

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WALLFLOWER: FUNKY AND FRESH WINE IN CANS

Introducing our latest range, Wallflower—a collection of 187ml Spanish wines in a trendy can format. Ideal for on-the-go occasions, festivals, events or as a single serve in ontrade settings, Wallflower ensures your wine offering is both stylish and convenient.

The Wallflower range includes: • Red Wine: A fruity blend of Tempranillo and Cabernet Sauvignon.

• White Wine: A zesty mix of Airen, Macabeo, and Sauvignon Blanc.

• Rosé Wine: A delightful Garnacha Rosado.

With Lanchester Wines, alfresco dining can be both environmentally conscious and a celebration of great taste. Our innovative packaging solutions ensure you can offer high-quality wines that are practical and sustainable, enhancing the outdoor dining experience for your customers.

See the advert on the facing page for details.

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Outdoor Spaces

Aug/Sep 2024

Mobile Coffee Is The Growth Sector! LEDsynergy - LED Video Screens & LCD Displays

With the increasing number of outdoors events and festivals, the enthusiasm for mobile coffee continues to take off in a really big way! Serving great quality coffee away from the traditional high street coffee shop location also brings with it some operational challenges!

Fracino manufacture one of the most powerful LPG powered espresso machines range available and continues to develop the innovation to further improve the user experience.

As a result, many artisan roasters are now using the concept for sharing their unique talents for creating amazing coffees and taking them to the places that people meet for their many different leisure activities.

This gives plenty of opportunity in a relaxed environment to share their knowledge and fantastic flavours to multiple new customers.

With such a wide range of Dual Fuel models available, Fracino provide every type of outdoors catering venture with the perfect solution for their specific requirements. Operating from LPG – in the form of regular barbeque type gas bottles - and a 12v battery, connect-

ed through an inverter to the machine to power the electronic systems, these innovative models ensure full ‘off grid’ mobility and the opportunity to serve coffee in the remotest of locations!

Back at base, the same machine can then be connected to a mains power and water supply and, without any technical work required, become a standard, electric powered machine again! Ingenious!

Integral durability is the result of construction from high quality stainless steel and the Fracino Dual Fuel models are developed to be robust and strong to ensure they can handle the rougher treatment of moving around the roads and fields their owners take them to.

Fracino have already increased their range of LPG products to include a powerful and ‘steam free’ water boiler – and will launch further new innovative models later this year; watch this space!

Where there’s people, the motto is lucratively becoming, serve coffee!

Check out the range at www.fracino.com or contact us for more details at sales@fracino.com

With over 40 years’ experience in the LED industry, LEDsynergy is a market leader in the field of Programmable Electronic Display Systems and can offer a vast range of LED displays to meet a wide variety of customer applications from simple information displays, right up to large scale, full colour video boards for both Indoor and Outdoor use.

We are incredibly proud, that as a British manufacturer, we have recently become a registered manufacturer with ‘The Made in Britain’ organisation. We design, develop, and manufacture right here in the UK, so that as a customer you can be assured, we have quality at the forefront of our principles and, in addition, we offer outstanding service and of course ongoing support to our valued customers.

We have a highly dedicated and professional team all working in synergy to offer the complete solution from initial design through fabrication to installation and commissioning. We provide the best advice, very competitive prices, and highly reliable products. With a vast

range of LED products, we can compete at all levels of tendering.

Within the hospitality sector we can offer LED video screens which can be used in many ways; such as large TVs, stage backdrop screens, information screens, site entrance displays and ‘what’s on’ event information.

The key to our success is reliability coupled with the highest quality of design and service, with a total commitment to every customer through all aspects of their project.

Flexibility and careful design are key factors in ensuring accurate compliance to customer specifications with relatively short lead-times.

If you want to find out more about how we work, then why not give us a call on 01264 303030 or email us on sales@LEDsynergy.co.uk. Or why not come to visit us in Andover, Hampshire, we have a showroom where you can have a play with the displays, and you can see just how impressive and versatile they are. www.ledsynergy.co.uk

Outdoor Furniture That’s Built To Last Leading the Way in Table Numbers & QR Code Thanks to the weather and heavy use, no furniture has to work harder than the pieces you choose for your outdoor space. Trent Furniture offers a great range of durable, contract grade outdoor furniture that your customers can rely on for comfort and you can depend on for durability.

The Monaco Stacking Chair is a great choice to accommodate outdoor diners. The popular wicker seating option is available in a choice of black, natural, red or green. Made from durable synthetic woven rattan, this is a comfortable chair built to cater for all weathers. Alternatively, you can choose between sturdy aluminium or wood effect slats. Whichever seat you opt for, the sturdy aluminium frame with fully welded joints is built for strength and can be stored stacked up

to 10 high.

Picnic benches are a stalwart of any British beer garden and also offer an ideal solution for alfresco dining.

Available to seat 4, 6 or 8, the sustainably-sourced Chunky Picnic Table is made from 4cm thick, fully dip-treated spruce wood and features a double strut across the A frame and galvanised metal fixings. Not only that, its attractive rounded edges and corners and smooth timber slats mean your guests will be sitting comfortably!

Both these picnic benches and the Monaco chair range are also perfect for indoor use in garden rooms or venues where outdoor style seating is required.

For more information, please call 0116 286 4911 or fill in our contact form at www.trentfurniture.co.uk

Labels for the Hospitality Industry

Brunel Engraving proudly stands as the UK’s foremost supplier of table numbers and QR code labels, catering to the evolving needs of the hospitality sector. With a commitment to excellence and innovation, we offer swift and efficient solutions to enhance the dining experience for both establishments and their patrons.

By utilizing our table numbers and QR code labels, businesses can streamline operations and elevate customer satisfaction. Guests can effortlessly access menus, promotions, and other pertinent information with a simple scan, eliminating the need for physical menus and expediting the ordering process.

In addition to our signature rotary engraving, we offer a comprehensive suite of printing and engraving techniques, including laser engraving, chemical etching, and

various printing methods. This diverse range of capabilities allows us to cater to the unique needs of each client, delivering tailored solutions that exceed expectations.

From large blue-chip chains to local privately owned establishments, our table numbers and QR code labels can be seen installed across the UK. Join countless satisfied clients in experiencing the Brunel Engraving difference. Contact us today to learn how our solutions can transform your establishment’s operations and elevate your guest experience.

T: 01275 871 720 E: info@brunelengraving.co.uk W: www.brunelengraving.co.uk See the advert on page 34.

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Aug/Sep 2024

Outdoor Spaces

Expanding Your Business Potential with Quality and Style

Unable to take any more bookings because it’s too cold outside or raining? Turning customers away because you’ve run out of seats? As professionals in the world of Outdoor Coverings for commercial venues, Broadview know how important it is to keep your business operating whatever the weather.

More clients are looking to enhance their outdoor dining spaces with a Pergola, Awning or Umbrella System that can accommodate all seasons. Broadview are as passionate about outdoor coverings as you are about maximising your business potential. Invite them to see your outdoor space, discuss the options available and turn your vision into a reality. Most importantly, they’ll show you how to achieve a fast return on your investment.

With one of the largest ranges of outdoor living systems in the South, manufactured by the industry leading brand Brustor, every system from Broadview can be custom designed to fit your business. They offer both

louvred roof pergola systems and garden awnings with rotating and retracting roofs which are powered by a Somfy motor and can be operated either by remote or app control as well as umbrella systems.

Add extras such as LEDs, heating, Bluetooth speakers and sliding glass and you’ll get not just an Umbrella, Awning or Pergola, but a full outdoor room to use all year round.

Broadview have over 55 years of experience in the industry - backed with a five year warranty, 5 star ‘Excellent’ Trust Pilot rating and an accredited ‘Somfy Expert’ status, so you can be sure that you’re in good hands from initial survey right through to the final installation. Talk to the experts for your free consultation and see how your business can benefit with an outdoor lifestyle solution.

Call 01202 679012 or visit their website: www.outdoor-shading.co.uk

Café Culture - Pavement Profit

We create appealing and comfortable outdoor seating areas for your clients supplying everything required including:-

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• planters with real or faux plants • cafe banners and restaurant screens • lighting • heating • classic neon signage • parasols installed and repaired • lenticular bladed roofed shelters • tables and chairs Our hardy planters are built to order using rot proof artificial wood planks. This unique material is not only completely waterproof but is formed from UK

factory waste plastics and materials that would otherwise have gone into landfill. They will last you countless years and are a genuine recyled investment.

From our workshops in Kent we deliver UK wide and are happy to visit and survey your site to to discuss your needs and prepare a drawing and quotation outlining what could be done, all within your available budgets.

We firmly believe the better you look on the outside, the more customers will come to the inside so contact us on 01733 559437 or sales@cafeculture.biz

Outdoor Spaces

Aug/Sep 2024

CLH News

Let Jefferson Calor Gas Power Your Hospitality Experience Let Jefferson Calor Gas Power Your Hospitality or Catering Experience with Free Delivery for LPG Propane or Butane Cylinder Supply wherever you are on the UK South Coast from Eastbourne to Weymouth.

In the bustling world of hospitality and catering, reliable fuel sources are not just necessary; they are essential.

Whether you're heating an upscale hotel patio or firing up a BBQ or hotplate burner at a local food festival, Jefferson Gas has your energy needs covered with our high-quality Calor Gas Propane, Patio Gas Cylinders & Refills plus Campingaz Butane Gaz Bottles.

Why Partner with Jefferson Calor Gas? • Diverse Applications: Superb for gas barbecues and patio heaters designed to enhance dining ambience and comfort.

• No Mains Gas, No Problem: Ideal for venues and

events without access to mains gas supply.

• Mobile Solutions: Essential for mobile catering units, burger vans, and food trucks at events and festivals.

Our Calor Gas Delivery Service: • Free Delivery: We Supply Calor Gas Bottles directly to your business at no extra cost, ensuring you have the necessary resources without the hassle.

• Reliability: Experience uninterrupted service a dependable supply, helping you keep operations smooth and efficient.

• Customized Services: Dynamic Supply & Delivery Arrangements to fit your specific needs, volume, and frequency.

Let Jefferson Fuel Your Success: Call us on 01273 041500 to schedule your first Free Calor Gas Delivery.

Choose professionalism, choose reliability, choose Jefferson Calor Gas.

Discover Your Perfect Catering Gazebo with Gazeboshop At Gazeboshop, we specialise in high-quality printed gazebos tailored for food and drink vendors. Whether you run a street food business or participate in occasional markets and events, our custom-printed gazebos will help you stand out and attract customers.

Our catering gazebos are perfect for showcasing your delicious offerings.

They easily accommodate BBQs and street food ovens, ensuring your setup is both practical and visually appealing.

Fully waterproof and flame retardant, our gazebos offer year-round protection from wind and rain, keeping you and your food sheltered and dry. We also offer printed accessories like sky banners, half walls and flags to further personalise your unit and enhance your business’s visibility.

Food and drink gazebos aren't limited to outdoor use; they can also provide a competitive edge at indoor events. We’ve proudly supplied a number of catering clients over the years, including The Filthy

Vegan, Santina’s Wood Fired Pizza Co, Acropolis Street Food, and Bring & Braai Catering. A well-designed gazebo can showcase your unique products and attract passers-by, making your booth the go-to spot at food festivals, markets, and events. Our pop up gazebos come with a manufacturer’s warranty of up to 3 years, and next working day delivery is available for spare parts.

For those who don’t need a branded gazebo or are working within a budget, we offer plain pop up gazebos in various colours, sizes, and frame strengths.

Additionally, explore our stretch tents to elevate your outdoor space and create a beautiful alfresco dining experience for your customers.

At Gazeboshop, we’re committed to helping you find the perfect gazebo solution to make your business shine. Contact us at 01295 258922 or visit www.gazeboshop.co.uk to get started.

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• Diverse Applications: Superb for gas barbecues and patio heaters designed to enhance dining ambience and comfort.

• No Mains Gas, No Problem: Ideal for venues and events without access to mains gas supply.

• Mobile Solutions: Essential for mobile catering units, burger vans, and food trucks at events and festivals.

FREE DELIVERY TO THE SOUTH: We Supply Calor Gas Bottles directly to your business at no extra cost.

01273 041500 | www.jeffersongas.co.uk

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Kitchen Equipment and Fit-Out

Caterquip Ventilation Caterquip Ventilation Ltd is proud to be celebrating their 23rd Anniversary this year.

design service to help you build your ideal kitchen.

This Warwick based company offers nationwide coverage for all your commercial catering needs: free site surveys, quotations and designs (CAD), quality bespoke and standard fabrications, specialist knowledge of catering ventilation systems including input air, odour reduction (carbon filtration and ESP) and sound attenuation.

Affiliated members of Constructionline and CHAS, Caterquip Ventilation have a strong hold in the marketplace often advising industry professionals on ventilation systems to a DW172 specification & BSEN:6173.

They have strong relationships with all leading kitchen equipment suppliers, and they offer a kitchen

Projects undertaken have included Olympic Villages, Basildon Hospital, The Mitre Hotel at Hampton Court, The Truck Stop at Anglesey, The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses. They ensure their systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility.

With extensive knowledge of manufacturing and installing ventilation systems, they can help you design the best kitchen within the space available.

Call: 01926 887167, visit: www.caterquipventilation.co.uk, email: info@caterquipventilation.co.uk

Fridge Seals Direct

Fridge Seals Direct proud to be UK's no1 supplier of replacement fridge and freezer seals. We fabricate for a wide variety of commercial fridge & freezers.

The management team at Fridge Seals Direct have over 30 years of experience in the refrigeration industry and have each spent many of those years installing gaskets and hardware for a range of styles, brands and sizes of fridges.

From restaurant kitchens to food warehouses - we have experience in dealing with fridge & freezers of all sizes and scales. To learn more about fridge seals, be sure to explore our range of extensive guides on how to replace a refrigerator door seals. Otherwise, find your specific guides in how to identify, measure, install or maintain your fridge or freezer door seal.

The Importance of Venting Floor Mounted Waste Water Pumping Systems

When designing or installing a commercial kitchen venting the floor mounted waste water pumping system may not be the first thing that is taken into consideration. However, understanding the importance of venting for the effective operation of the pump, as well dispersing odours from the tank, is a critical factor for reliability in these situations.

As wastewater drains from a sink or appliance the air inside the tank must be released to allow the flow of water into it. If the tank is not vented correctly wastewater will be noticeably slower to drain away from sinks and appliances. Odours and gurgling noises from equipment and sinks will also occur. In these situations, the likelihood is that the pumping system is not properly vented.

ing tank.

Two filters are available from Aldermaston based waste water pumping system specialists Pump Technology Ltd, the smaller CharcoVent and the larger MicroVent. Both contain an activated carbon filter ideal for removing odours.

The smaller CharcoVent, which is an easy to replace disposable cartridge, should be used on systems that are typically sink only. Its vent pipe should be 1 1/4”.

The larger MicroVent, which features a replaceable cartridge, should be used on systems that have multiple wastewater inlets, or with appliances such as dishwashers. Its vent pipe should be 2” to allow the greater airflow.

As the pump operates air needs to be drawn back into the tank so that a partial vacuum is not created.

If this is allowed to happen the discharge flow of the pump will be reduced adversely affecting its efficiency.

Vents should be positioned as far above the collecting tank as practical. This improves the life of the filter and its effectiveness and facilitates easy removal of the lid for cleaning and servicing. It also ensures that, when pumping hot wastewater, any potential condensation will not adversely affect the activated carbon.

For these reasons all pump tanks need to be fitted with a suitable vent to allow them to breathe in and out. Ideally this should be routed to atmosphere external to the building.

The specialist team at Pump Technology Ltd are always happy to talk with any potential customers who are designing or installing a waste water pumping system and offer help and advice.

In cases where the vent outlet can only be sited within the building, a filter must be used to minimise any potential odours escaping from the pump collect-

More information: 0118 9821 555 www.pumptechnology.co.uk

Our reputation in the industry along with our commitment to providing a high-quality gasket without having to buy from the factory allows us to have competitive pricing and fast turnaround time.

Try us out, order your door gaskets from us and discover a better way to do business. We are here to help you. www.fridgesealsdirect.co.uk

• Be ready for your inspections • Damaged fridge seals are unhygienic • Make your fridge more energy efficient with a good seal on your fridge • We provide custom seals for cold rooms, discontinued models, and units with no identification information • Next-day delivery service • Discounted prices on large orders

WhatsApp, phone, and email support

07936807320 sales@fridgesealsdirect.co.uk

fridgesealsdirect.co.uk

Kitchen Equipment and Fit-Out

Aug/Sep 2024

CLH News

Kitchen Fire Suppression Systems from Trinity Kitchen Fire Suppression Systems guard against highly destructive kitchen fires. Trinity Fire & Security Systems will survey, design, install, commission, maintain Kitchen Fire Suppression Systems throughout the UK, including Ansul and others.

A restaurant fire suppression system is a crucial piece of equipment for any commercial kitchen, it responds within seconds should a fire break out and they can often be an insurance company requirement. Kitchen fire suppression systems are ideal for all types of commercial kitchen such as hotels, factories, restaurants, casinos, stadiums, schools, hospitals and fast-food outlets.

Trinity Fire & Security Systems are an Authorised Tyco distributor for the Ansul R-102 Restaurant Fire Suppression System.

The need to provide continuity in a commercial kitchen is key to the survival of the business, which is why Trinity offer the class leading Ansul R-102, Restaurant Suppression System to stop fires rapidly, at source. With

more 3rd party accreditations under UL-300 and LPS-1223, than any other product, Trinity are proud to become one of a select number of companies that are fully approved, having their system designs, installations and servicing audited by the manufacturer, to provide clients with complete peace of mind.

Fires can, and often do, run quickly out of control and it is essential to have a system that can protect all aspects of the cooking and extraction process, that’s exactly what the partnership between Trinity and Tyco can offer.

There are several similar Suppression systems that only have limited certification covering the fryers, however the Ansul R-102 offers 3rd party certification for individual cooker types whether it be a fryer, broiler, salamander, range or skillet as well as the associated hood and ducts.

Get in touch with kitchensuppression@trinitypro.co.uk to enquire or for a quote.

Mobile Kitchens Ltd specialises in the hire of temporary catering facilities and foodservice equipment.

Ideal for events or to provide temporary catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economical solution to the caterers’ needs.

Production Kitchens, Preparation Kitchens, Ware-washing Units, Dry Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex.

Alternatively, we can offer modular, open-plan facilities, usually for larger, longer-term hires.

We offer a free design service, and project management from concept through to delivery and installation on site, plus full technical support throughout the hire period.

The standard specification of our Medium Production

Kitchen unit includes a six burner oven range, salamander grill, twin basket fryer, undercounter fridge, undercounter freezer, hot cupboard, double bowl sink unit with integral hand wash basin, storage racking, plus ample power points to plug in Microwaves, Food Processors, Toasters etc. Internal equipment can be interchanged, and clients can effectively specify their preferred layout.

We have many tried and tested design layouts and would be pleased to put forward our recommendations for your project.

So, if you’re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal.

For further information or to arrange a site visit, email: sales@mk-hire.co.uk or call us on 0345 812 0800, or visit our website: www.mk-hire.co.uk

Temporary Kitchen & Equipment Hire

0844 335 1910

kitchensuppression@trinitypro.co.uk

Kitchen Fire Suppression Systems guard against highly destructive kitchen fires.

Trinity Fire & Security Systems will survey, design, install, commission, maintain Kitchen Fire Suppression Systems throughout the UK, including Ansul and others.

www.trinityfireandsecurity.com

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Design and Refit

Transform Your Space With Stackable Chairs When you’re planning a refit or furnishing your restaurant from scratch, the chairs you choose play a crucial role in getting the very best out of your space.

Bring your walls to life with Fitzwalls.com

Dreaming of Venice or simply love the serenity of water scenes?

Do your clients have a soft spot for horses?

Maybe you're a fan of abstract colour bursts?

Say goodbye to tedious cleaning and hello to beautiful acrylic presentations.

No matter what your needs, check us out on www.fitzwalls.com Contact Kate on kate@fitzwalls.com or by phone +44 (0)7812 341517

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In any demanding hospitality setting, the quality and contract-grade durability that comes as standard across Trent Furniture’s large and varied range is key. The York Crossback Stacking Chair is a highly popular dining chair among venues of all types and sizes thanks to its versatility and understated style. Choose the vintage oak finish for a rustic vibe or the clean tones of light oak for a contemporary feel. Alternatively, walnut and dark oak finishes are available for a more traditional look. Whichever oakwood finish you choose, you can rest assured you’ve opted for an elegant chair with the added benefit of being stackable up to 8 high.

Alternatively, our bestselling Loopback chair is now available with the added convenience of stackability. Available in walnut or dark oak, the Loopback Stacking Chair, inspired by classic Parisian café design, will seat your customers in comfort and style.

It’s the little details that really create the wow factor in your newly designed space. That’s why these chairs are available with a simple wooden seat or expertly upholstered by us onsite in a choice of over 100 hardwearing fabrics in material, faux leather or vinyl to fit in perfectly with the colours of your décor scheme.

To find out more, please call 0116 286 4911 or fill in our contact form at www.trentfurniture.co.uk

The Final Touch - Delight Your Clients With Gorgeous Art Fitzwalls.com offers a range of high quality photographic images with you in mind.

Enhance your new build or refurbishment with glorious images from www.fitzwalls.com.

Find that perfect finishing touch for your building, whether new build or refurbishment, home, office, restaurant or pub.

Subjects include, Travel, Water, Boats, Rigging, Venice, Horses, as well as abstracts and images inspired by the natural world.

Transport your clientele to a favourite or planned holiday destination, with fabulous images of Venice and the islands, or a Safari with Zebra, Elephant and Lions from Kenya.

Abstract images are also available, which cause the viewer to stop and consider what is depicted there. We all see things differently.

For horse-lovers choose from a selection of attractive breeds, magnificent Friesian ‘warhorses’, elegant

Portuguese Lusitanos, free running Icelandic horses, and wild, white Camargue horses.

Modern and sophisticated presentations as acrylics are available, which, with no heavy wood frame, can fit with any style of building.

Easy to clean, maintain and ready to hang they are eminently suitable for offices and public areas of buildings.

Some of the images are available both with existing black frames as well as unframed.

Images bought unframed are supplied with a mat border.

For more details, or if you have questions arising from the website contact Kate by email or phone. kate@fitzwalls.com M: +44 (0)7812 341517 Freephone 0808 197 2726 www.fitzwalls.com

Design and Refit

Aug/Sep 2024

CLH News

New Stock Chair Ranges from ILF www.ilfchairs.com email terry.kirk@ilfchairs.com With the continuing success of the ILF Chairs website, 2023 has seen an increase in their STOCK chairs to 11 ranges available in different Faux and Velvet upholstery and selection of frame colours, plus a 12 colour STOCK range of Egger laminated 25mm table tops in a selection of sizes and colour finishes. A full range of table bases in metal and stainless steel are also kept in STOCK In addition, ILF now also have a comprehensive range of STOCK outdoor seating and tables to suit all budgets plus real wood table tops and real wood table bases for indoor use.

More STOCK ranges coming soon please check the website. www.ilfchairs.com/email terry.kirk@ilfchairs.com

Their online website offers both indoor and outdoor seating and table solutions.

Divided into Contemporary seating, Boutique, Lounge Seating, Period Seating, Outdoor seating and tables plus Indoor Dining & Coffee height wood tables, creating a great selection of products to view at your leisure.

Most made to order indoor seating and indoor wooden table bases and tops can be finished to any customer specification. Outdoor items offer a variety of colours within the same product style.

Enquiries can be sent to ILF directly from the website and they will reply within 24 hours. ILF hope you will enjoy the experience of viewing their easy to navigate website and they look forward to helping clients get the best products for their hospitality site.

Mayfair Furniture Mayfair Furniture will be celebrating 12 years this year of providing the UK’s fastest and affordable commercial furniture. Supplying all kinds of establishments from high end hotel chains to small local takeaways.

We keep in stock a huge variety of items ready for immediate dispatch, and can fulfil a wide range of bespoke orders. We deliver to all areas of the UK, Ireland & Europe.

We are not just a supplier; we understand that from time to time hospitality and leisure establishments like to give themselves a fresh new look. That's why not only do we supply contract furniture, but when it's time for your establishment to go through a

refurbishment we also offer a complete clearance service. We'll organise everything from a suitable time and date, professional clearance staff to remove contract furniture whether fitted or unfitted. Along with our sister company Caterfair who provides commercial catering equipment for your kitchens we are the ideal people to speak to when you are looking to refurbish.

01733 310115 sales@mayfairfurniture.co.uk www.mayfairfurniture.co.uk

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Design and Refit

Maximising Revenue, Compliance and Customer Experience with a Lift a restaurant in London For larger establishments and new buildings, the primary choice should always be a passenger lift, as it can robustly handle high volumes and frequent use.

Not only do these lifts improve overall customer experience but also ensure inclusive access. Failure to give equal, dignified access is a breach of the Equality Act, and with the Purple Pound valued at £274billion per year, it’s a vital source of business revenue.

Whether you're opening a new hospitality venue, renovating existing premises, or looking to comply with regulations, a lift could be the solution.

Any hospitality business aims to provide unparalleled customer service, facilitating easy movement for customers throughout the building and enabling staff to serve quickly and safely.

Lifts in hospitality settings generally fall into two categories: front of house lifts, which ensure smooth movement of people and occasional goods (such as luggage), and back of house lifts, which facilitate the transport of goods and sometimes staff.

A front of house lift, depending on the size and needs of the establishment, is typically a passenger or platform lift.

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• Where stairs to a mezzanine floor or steps in front of the building create a barrier for wheelchair and buggy access, a step lift can provide a practical solution where installing a ramp is not feasible.

• For moving customers between floors: In smaller establishments and existing buildings, a conventional platform lift may be sufficient. For a more enhanced customer experience, a cabin platform lift, which gives the look and feel of a traditional lift, could be ideal. Platform lifts benefit from lower pit and headroom requirements and involve less building work than a conventional lift.

A platform lift designed to match the building refit at

Behind the scenes, back of house lifts play a crucial role in maintaining excellent customer service. The most well-known is the dumbwaiter, also known as a food or catering lift. With options such as heated shelves to help keep food warm, it’s an invaluable tool when kitchen and restaurant areas are on different floors. This setup prevents the risks of manual handling for staff and improves safety for customers if using the same stairs.

The benefits of a Stannah dumbwaiter include their ability to fit into the even smallest spaces, quick installation time, and relatively low-cost addition to the overall fit-out cost.

For larger working restaurants, trolley lifts and goods lifts are available, including an option for attendant control so a staff member can accompany the load.

Fast and efficient service enhances the customer experience and ensures staff safety at work. Including a lift as part of a refit or fit-out can be a relatively small investment with significant benefits. Are you considering a renovation or thinking about a lift? Look no further than Stannah Lifts, www.stannahlifts.co.uk.

Download our free manual handling guide here resources.stannahlifts.co.uk/manual-handling

Design and Refit

Restaurant Furniture Store

Looking to elevate the elegance of your restaurant? Discover the sophisticated range of chairs and tabletops at Restaurant Furniture Store, available in both standard and custom sizes. Enjoy peace of mind with our 5-year warranty and free delivery, ensuring both quality and convenience.

We offer a comprehensive selection of in-stock products, along with a vast array of unique, custom options.

If you're searching for something truly bespoke, we provide an extensive range of customisable chairs that can be tailored to your exact specifications, including colour, fabric, and design.

We’re also excited to introduce our new leasing option! If you'd like to enjoy our products without the upfront cost, you can now lease any of our in-stock items—perfect for startups and business renovations.

Leasing starts at just 33p per week, with flexible 2-year and 3-year terms, giving you the option to purchase at the end or renew your lease to refresh your furniture.

At The Restaurant Furniture Store, we are dedicated to delivering high quality indoor and outdoor restaurant furniture, complemented by exceptional customer service.

With a dedicated account manager and our expert customer service team, you’ll receive timely updates throughout the entire process, from purchase to delivery. Our mission is to make your experience smooth and stress-free.

Visit our online store to explore our extensive indoor and outdoor furniture collections www.restaurantfurniturestore.co.uk

Beautiful Wood For All Surfaces

Inspiring customers for nearly 50 years, Havwoods is the prevailing name in beautiful wood surface design for floors, walls and ceilings.

Havwoods’ superior collection of products is available in an extensive range of species, finishes and colours to ensure the perfect fit for any interior.

OVER 400 WOOD FLOORING OPTIONS Combining unrivalled expertise and latest designs, Havwoods set the benchmark for outstanding quality wood surfacing in a wide variety of species and with every conceivable finish. They select the very best products from the best manufacturers worldwide, continually researching new ideas and trends. The result is a superior portfolio of hundreds different wood surfacing products, most of it being European Oak. Wood flooring offers the perfect balance of luxury and practicality for any space adding value to a property. Investing in this beautiful, tough, natural and durable material is therefore a great choice.

BEYOND THE FLOOR Providing a literal new dimension to their collection

of wall surface and veneer solutions Havwoods recently introduced its latest new collection, Elegante Veneers. With versatility, flexibility and sustainability at the heart of the range, Elegante is part of Havwoods’ new journey to enhance its product portfolio to offer ranges that extend beyond the floor. With a wide variety of wood surface options for floors, walls and ceilings, Havwoods is your go-to provider for any of your timber surface requirements.

PRODUCTS FOR ALL BUDGETS H Collection by Havwoods is the perfect high-quality timber flooring option for value management and a popular choice in the Hospitality sector due to its fantastic price-point without compromising on the performance or durability required for high-traffic spaces. Dive into a curated palette of popular hues, thoughtfully designed to inspire and elevate your interiors. H Collection products are FSC® Certified Timber (FSC-C009500). info@havwoods.com +44 (0)1524 737000 www.havwoods.com/uk

Aug/Sep 2024

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CLH News

Aug/Sep 2024

Design and Refit

It’s The Small Touches That Make A Big Difference: British Luxury Lampshades

So much effort goes into making guest experiences special and memorable in the UK’s 10,000 or so hotels. It could be down to the softness of the bed or the tartness of the lemon dessert ...it all takes professional care and attention from all the skilled staff working their magic day in day out.

Here at Tringhams we believe that the ambience of the rooms in a hotel have a massive impact on the positive experience of guests that stay there -the warmth of the lighting and the quality of the lampshades is where we specialise in making a real difference to guest experiences.

These are areas that are so often overlooked or seen as less important than other higher profile areas of the hotel.

Our consumer research tells us that guests love to relax in quintessentially British décor...in surroundings that they aspire to have in their own homes.

It also tells us that housekeepers and hotel proprietors struggle with finding the time to look at the smaller touches that make up a stunning hotel room-that’s why we have created the Tringhams’ Lampshade Fitting Guide to make the process as stress- free as possible for our customers.

At Tringhams we have been supplying handcrafted luxury lampshades from our family-owned business in London since 1986.

We are proud to have supplied many of the most beautiful houses, hotels ,castles and palaces in the UK but it’s helping the Independent Hotel sector transform their special spaces into stunning rooms that is our true forte.

If you want to order new luxury lampshades or replace or restore existing one’s please see the advert on this page for details.

Drakes Bar Furniture Have you recently taken over premises, just fancy a change or need to replace your tired old fixed seating and fixtures? At Drakes, we can help you realise your dreams with our bespoke furniture design service.

We can take ideas from you, or your interior designer, or we can design something ourselves, all done efficiently, with professional quality and on time within budget.

Our service provides a unique opportunity to make your establishment stand out from others and add additional comfort for your customers.

We have been providing bars, pubs, restaurants, cafes, clubs, and hotels with high-quality furniture and fixtures for decades. Our dedicated team are either time-served officially trained craftsmen or externally based professionals.

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Call 01422 839 690. If you prefer, email us at sales@askdrake.com, and of course please visit our website www.askdrake.com to see some of our range and past work. See page 42 for details.

Property and Professional

Aug/Sep 2024

CLH News

47

UK Pub And Restaurant Transactional Market Activity Improved In H1 2024 Report Reveals Investor confidence has returned following an uplift in mergers & acquisitions according to the latest Pubs & Restaurants 2024 Mid-Year Market Insight report by Christie & Co, which reflects on market activity and trends across the UK’s pub and restaurant transactional markets in the first half of 2024 and provides an outlook for the rest of the year.

The report reveals that pub market activity improved in H1 2024, compared to the subdued levels seen in 2023, with Christie & Co’s key transactional metrics trending upwards since January this year, albeit off soft year-on-year comparables.

Demand has been polarised towards bottom-end and premium assets however, this also shifted over the past six months, with signs suggesting the mid-market is returning. Additionally, there has been increased M&A activity signalling that investor confidence has improved.

THE KEY MARKET INSIGHTS AND TRENDS REVEALED IN THE REPORT INCLUDE: • Christie & Co instructions increased by 46% compared to historic low levels. Viewings, offers, deals agreed and exchanges increased by 5%, 15%, 46% and 74% respectively • The sub 600K market remains strong but the freehold, freehouse market is returning as confidence improves • There is increased demand for closed sites, particularly within the restaurant sector as buyers would prefer

Why Use a Specialist Hospitality Consultant?

Answer: because we can help your business to succeed.

With over 30 years of industry experience in the Hospitality sector, The Bowden Group’s Managing Consultant David Hunter will work with you to address the following elements: Profitability, Operational Strategy, Staff Management, Marketing and The Future of your business.

PROFITABILITY & OPERATIONS Our experts will analyse your entire operation and also its key operating figures if they are available. We then help you to identify strategies to manage costs and overheads associated with the core Profitability of running a Hospitality business.

The largest overhead, even higher than Cost of Sales, is the Labour cost, so, with detailed analysis of your wages and being able to understand ‘’the way your business actually works’’ we can ensure that you are maximising the labour usage in your business.

Budgeting, Forecasting, Menu Management, Stock Controls, Purchasing, and controlling Variable Costs are

just a few of the other areas that David Hunter, your Restaurant Consultant, will work on with you, and improve with you.

MANAGING PEOPLE Managing people brings with it a whole set of new skills that are now needed more than ever. From ‘’Managing the Managers’’ through to Service and Kitchen staff, your team needs careful and skilful Management, Motivation, guidance and Development.

MARKETING We will help you build a workable, planned Marketing Strategy. From Digital Marketing, such as Social Media marketing, Websites, eMail Marketing and online advertising, to print design, Promotions and offline advertising, your Hospitality business should be constantly working on ‘’ all things Marketing’’.

If your business is actually struggling, or if you just feel that it could be doing some things better, give David Hunter a quick call on 07831 407984 to arrange a ‘’Free of Charge’’ initial consultation (please quote CLH Offer), when David will discuss with you what could be achieved if you ask us to work with you.

to buy the property and add value in the current environment • The most active buyers are predominantly experienced operators or individuals already in the marketplace who understand value • Pub Co’s have been notably active. They are looking to divest sites that no longer fit their portfolios, subsequently freeing up capital to acquire new sites • The late-night sector has continued to struggle, with the latest figures from CGA Nielsen indicating there were approximately five closures per week in Q1 2024. The growth of the late-night bar, changing social trends and disproportionate impact of the cost-of-living crisis on the student and younger demographic has contributed to this. Entertainment-led venues are faring better • Consumer habits have shifted with regards to food, drinking and dining out times – a continuation of last year • Operators are focusing on creating lean, consolidated businesses versus saturation Looking ahead, whilst it is noted that operators are still contending with staffing issues, cost pressures and current interest rates have made funding deals challenging, Christie & Co remains optimistic that market activity is moving in the right direction and suggests that correctly pricing assets is the key to increased deal activity as vendor expectations remain high, particularly as rates are expected to come down in the coming months.

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

What Next?

UK Hospitality is not alone in having had a turbulent couple of years, but it does seem to be resilient. The UK economy has just been confirmed as the fastest growing economy in the G7, inflation and interest rates have come and dare we say energy prices seem to have levelled off.

The pessimist in me however is looking at what is next, we have a budget coming up and despite pre-election promises we know taxes are going to increase, it would be fair to assume that minimum wages will increase and possible pension’s requirements also.

One area I think could be an increase is the rate of IPT (Insurance Premium Tax) which is currently 12% and I feel could be increased to 20%, this would be an increase on all insurance premiums before any insurance rate increases.

It’s not all doom and gloom though and with the economy growing it suggests that we are all spending more money. I recently had a trip to Yorkshire and was amazed at how busy the town was, the pubs, bars and restaurants and the variety of establishments, slightly annoyed I had not thought to pre-book for dinner!

As an insurance broker we are here to find the best insurance deal for you and if you are tired of having excuses for poor service or just want to change to a broker who cares, we can look after all your insurance requirements, from your hotel to your home, your leisure centre to your life insurance, call us and find out more.

Simon Bentley Phoenix Specialist Risk Solutions – Insurance Brokers 01273 977221 Info@phoenixsrs.co.uk See the advert on the back cover for further information.

T H E W E S T C O U N T RY S P E C I A L I S T S

• Famous Premises with Unique History in Prestigious Town • Grade II Listed Four Storey Building, Built in 1736 • Commercial Ground Floor Unit with Planning to Convert to Residential • Delightful 2/3 Bedroom Town House with Pretty Sun Terrace • Must Be Viewed to be Fully Appreciated

BRIXHAM, DEVON

SOUTH CORNWALL COAST

CHAGFORD, DEVON

SOMERSET COUNTRY VILLAGE

Free Of Tie Village Pub/Restaurant

Well Known Character Café & Tearoom

Destination Country Pub & Restaurant

Stunning & Profitable Business

Tearoom 24, Catering Kitchen

Bar/Restaurant Areas 66+, Garden 60+

Impressive Bar & Dining Areas 104+

Easy Daytime Hours, 5 Days A Week

2 Bedroom Owners Accommodation

Gardens, Parking, Owners Accom.

Successful & Profitable Business

Landmark Trading Position

Excellent Reputation & Reviews

Tremendous Potential & Opportunity

Affordable & Profitable Business

LH £37,500

4850

LH £40,000

2150

FH £295,000

EXMOUTH, DEVON

SOUTH HAMS TOWN

POPULAR DEVON VILLAGE

Café, Coffee Shop & Restaurant

High Turnover Character Village Inn

Prime Town Centre Location

60+ Covers & Commercial Kitchen

Bar & Dining Areas 68+, Kitchens

Fully Equipped With 42 Covers

Landmark High Street Position

4 E/S Letting Rooms, 3 Bed Owners

Vibrant Coastal Town

Easy Daytime Hours, 6 Days A Week

Beer Gardens 98+, Car Park

Tremendous Potential

Thriving Turnkey Business

Impressive & Profitable Business

2109

LH £75,000

2168

FH £695,000

FREEHOLD

REF: 4906

PRICE: £27,250

NR. SALCOMBE, DEVON

• Award Winning Restaurant in Idyllic South Hams Location • Panoramic Coastal Views over Area of Outstanding Natural Beauty • Contemporary Interior Design & South Facing Terrace • Local Repeat Custom with Huge Tourist Boost • Trading 11 Months of the Year

4794

Licensed Café, Bar & Restaurant

LH £24,950

PRICE: OIEO £435,000

LAUNCESTON, CORNWALL

• Delightful Café in Substantial Grade II Listed Premises • Art Deco Design Trade Area Seating 20+ • Owners 1 Bedroom Accommodation • Separate Function Room & Studio Flat Let on AST • Popular Café with Further Potential

PRICE: £85,000

LEASEHOLD

REF: 3684

TORQUAY, DEVON

PRICE: £70,000

FREEHOLD

REF: 4940

PORT ISSAC, CORNWALL

DEVON VILLAGE

DORSET VILLAGE

Stunning Country Inn & Restaurant

Traditional Pub & Restaurant

Prime Central Trading Position

Bar & Restaurant Areas 48+ Kitchens

Bar Areas 48+, Gardens 78+

Purpose Fully Fitted Premises

Superior 4 Bedroom Accommodation

3 Bed Owner’s Accommodation

Potential To Develop Business

Extremely Successful Business

Sought After Dorset Village

Customer Seating 18+, Kitchen

High Turnover & Six Figure Profits

Profitable Wet Led Village Pub

PRICE: £1,500,000

LH £19,995

2170

FH £725,000

THINKING OF SELLING? CALL FOR A FREE VALUATION

4864

FH £495,000

4851

01392 201262 www.stonesmith.co.uk

FREEHOLD

REF: 4351

FREEHOLD

REF: 4320

• Unique & Successful Lifestyle Business in Former 18th Century Water Mill • Licensed Café/Bistro situated Over 5 Character Trading Areas • Extensive Retail Sales Area Located on 3 Floors • Exceptional 2 Bed Owner’s Accommodation • Expansive Grounds with Woodland, River Frontage, Paddocks & Ponds

• Stunning Coastal Thatched Village Inn - Rethatched in 2023 • Recently Totally Renovated, Reequipped and Remodelled • 70+ Covers inside and Stunning Outside Trading Areas • Beautiful Owners Chalet Bungalow with Sea Views • Very Strong Business, Viewing Essential

PRICE: £1,100,000

REF: 4942

TOTNES, DEVON

TORQUAY, DEVON

Coastal Licensed Café & Takeaway

LEASEHOLD

• Historic Building, Sympathetically Converted to Create Versatile Property • Very Well Established B&B/Hotel with Significant Net Profit • 10 Superior En-Suite Letting Bedrooms, all Individually Designed/Decorated • Breakfast Room & Conservatory, Fully Equipped Kitchen & Guest Car Park • Newly Renovated, Self-Contained & Separate Bespoke Owner’s Cottage

SOUTH ZEAL, DEVON

PRICE: £1,500,000

REF: 4262

• Successful Fish & Chip Takeaway with Excellent Reputation • Impressive Turnover & Net Profit Figures • Prominent Location within Residential & Commercial Area • Smart Fitout, Well Equipped with Ancillary Areas • Rent £11,200 PA, 10 Year Lease from 2020

• Stunning Hotel & Inn with Luxury Rooms Overlooking Dartmoor National Park • Steeped in History with 7 Luxury En-Suite Letting Rooms • Extensive Trade Gardens, Patio, 2 Paddocks & Private Field • Separate 3 Bedroom Owners Bungalow & Gardens • Genuine Retirement Sale of a Very Successful Business

4859

LEASEHOLD

TIVERTON, DEVON

PRICE: £895,000

FREEHOLD

REF: 4885

Phoenix Specialist Risk Solutions Ltd are authorised and regulated by the Financial Conduct Authority – FRN: 992540.

Phoenix Specialist Risk Solutions Ltd is a company registered in England and Wales with company number 10529278.