CLH News #256 April/May 2024

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THE LEADING PUBLIC ATION FOR THE HOSPITALITY SECTOR & LICENSED TRADE CLHNews ISSUE 256 APRIL/MAY 2024 Let us help guide you to putting your Restaurant, Hotel or Pub business BACK into Profit 07831 407984 or 01628 487613 We work "hands-on" with you and your Team, in your business, to make that happen Maximise your Profit Margins Minimise your Operating Costs Resolve any Operational Issues To find out how David Hunter can use his 30 plus years of experience in the Hospitality sector to help you INCREASE THE PROFIT from YOUR business call NOW for an informal chat on: The Bowden Group Hosp tal ty Business Mentoring since 1989 RETURN TO PROFIT! RECONDITIONED & SECOND USER CATERING EQUIPMENT • TOASTERS • STAINLESS STEEL SINKS & TABLING • • W e can supply most of the markets leading names in New Equipment at competitive prices • Full Service & Installation facilities by fully qualified engineers • W e can also supply modular fridge & freezer rooms • MICROWAVES • EXTRACTION CANOPIES • C O O K E R S • I C E M A C H I N E S • F R Y E R S • S L I C E R S D I S H W A S H E R S • G L A S S W A S H E R S • R E F R I G E R A T I O N EKE EQUIPMENT LIMITED Telephone w ith enquiries: Tel: 01273 492488 Email: kingedwards@ Mobile: 07860 274243 • W e have a comprehensive range of Re-conditioned Catering Equipment in stock Hospitality Sector Welcomes OFGEM’s Vow on “Fairer Treatment” With Promise of “More Support and Greater Transparency” The hospitality and licensed on-trade sector will along with other businesses get fairer treatment, more suppor t in resolving disputes and greater transparency on broker fees under new rules announced by Ofgem The changes will apply to the non-domestic energ y sector, which includes the hospitality and licensed on-trade which has seen widespread closures as costs surged The new rules will make sure energ y suppliers improve customer ser vice , open doors to alternative dispute resolution schemes and clearly set out costs for businesses, including fees paid for third par ty ser vices, like energ y brokers OFGEM’s decision follows intense pressure by the hospitality sector which had repeatedly called for a review following massive hikes in energ y costs Last summer, in response to a national sur vey, hospitality venues stated that on average bills had risen by 81% as a result of the rise in energ y bills as well as the increasing cost of food and drink across the supply chain, and also found that 86% of business owners were worried about their energ y bills and only 29% felt optimistic about the next 12 months with the cost of living crisis hitting consumer spending as well (CONTINUED ON PAGE 3...) Page 2 Editor's Viewpoint Pages 28-32 Chefs' Buyer's Guide Pages 32-35 Cleaning and Hygiene Page 36 Products and Ser vices Pages 37-39 Kitchen Equipment & Fit Out Pages 42-47 Outdoor Spaces Page 52-55 Proper ty and Professional Pages 24-25 Cocktails and Spirits Pages 26-27 Food Safety Pages 40-41 Hospitality Technolog y Pages 48-52 Design and Refit

First and foremost I am delighted to extend a warm welcome new readers of CLH NEWS, a dedicated source for all things hospitality and licensed trade as we update our database!

For our new readers CLH NEWS is a longstanding and trusted publication within the industr y, providing insightful content to industr y professionals like yourself free of charge Whether you re a seasoned veteran or just star ting out in the hospitality sector, we aim to bring you news, trends, and exper t insights that are both interesting and useful

Your feedback and industr y insights are invaluable to us We welcome any comments or suggestions you may have as we strive to continually enhance our content and better ser ve your needs

We are pleased to highlight a significant development in the sector that (hopefully) promises much-needed relief to businesses grappling with soaring energ y costs OFGEM s new pledge to provide enhanced suppor t transparency and redress for businesses is a welcomed initiative that could alleviate some of the severe hardships faced by the hospitality sector

Energ y costs have been a persistent challenge for businesses across the UK par ticularly within our vibrant hospitality and licensed trade community The impact of these costs on operations, profitability, and sustainability cannot be overstated

I would like to extend congratulations to sector leaders, including Kate Nichols CEO of UKHospitality for spearheading the calls for change

Their advocacy has been instrumental in driving awareness and action on this critical issue!

On another issue - we have seen the first salvos fired in the lead up to the General Election And not before time! I did say in a previous editorial that you would not believe 2024 was a general election year, since the silence from the political par ties was deafening

The Labour Par ty has unveiled a comprehensive 5-point plan aimed at revitalizing Britain's struggling high streets

The state of the UK hospitality and licensed on-trade remains dire

Over the past several years, our sector has weathered an unprecedented storm of challenges from the lingering impacts of the pandemic

to soaring operating costs labour shor tages and regulator y burdens and increased taxes These cumulative pressures have taken a profound toll on businesses large and small, with many facing existential threats Against this backdrop, Labour's unveiling of a specific plan to rejuvenate Britain's high streets is a timely and notewor thy development However, welcome though these plans are , they fall shor t of addressing the depth of the crisis faced by the hospitality sector Much more needs to be done to secure its future The answer, we believe , is hiding in plain sight: a clear brave and rational decision to implement a temporar y reduction in hospitality VAT This measure has proven effective in stimulating demand and suppor ting businesses during challenging times I can always be contacted at edit@catererlicensee com PUBLISHED BY RBC Publishing Ltd 3 Carlton Mount 2 Cranborne Road Bournemouth Dorset BH2 5BR TELEPHONE: 01202 552333 EMAIL: sales@catererlicensee com WEBSITE: www CLHNews co uk @CLHNews CLHNews EDITOR Peter Adams SALES EXECUTIVES David Bar tlett Guy Stephenson PRODUCTION & DESIGN Matthew Noades PRODUCTION & WEB ADMIN Charlene Fox Published by Editor's Viewpoint 2 CLH News Apr/May 2024 EDITOR Peter Adams The Caterer L censee & Hotel er News Group is pub ished by RBC Publishing Ltd 3 Carlton Mount 2 Cranborne Road Bournemouth Dorset BH2 5BR Contribut ons are we come for considerat on however no responsibi ity wil be accepted for oss or damage V ews expressed with n this publicat on are not necessarily those of the publ sher or the editorial team Whilst ever y care s taken when compi ing this publ cation to ensure accuracy the publisher wi l assume no responsibil ty for any ef ects errors or om ssions therefrom A l rights reser ved reproduct on is forbidden unless wr tten permission is obtained A l material s assumed copyr ght free unless otherw se advised

Hospitality Sector Welcomes OFGEM’s Vow on “Fairer Treatment”

Following Ofgem’s announcement, Kate Nicholls, Chief Executive of UKHospitality, said: “I’m ver y pleased that Ofgem has taken steps to enhance protections against unfair treatment by energ y suppliers

“UKHospitality and our members have been raising serious concerns about this issue for the past two years and this is a significant victor y in our work to deliver a better energ y market for hospitality businesses

“The lack of protection for businesses was obvious for all to see and these changes demonstrate that our concerns have been heard loud and clear by the regulator

“Extor tionate energ y costs have been a huge restraint on businesses over the past two years and the behaviour of some energ y suppliers exacerbated that already challenging situation

“I hope these measures go some way to mitigating these costs and protecting businesses, but I’d continue to urge energ y suppliers to be proactive in suppor ting their business customers ”


s gnpost M cro Business consumer s to Citizens Adv ce and Citizens Advice Scotland, who can offer suppor t and advice when they have an issue Th s wil also apply to Small Business consumer s from December 2024, subject to the new definition enter ing leg slation Fur ther changes, that Ofgem expects to be in place by the end of the year, include:

• Expanding the requirement for a contract’s pr incipal terms to c lear y display any broker fees from Micro Business consumer s to all non-domest c customer s This will apply to contracts signed on and from 1 October 2024 and supplier s must make this information available upon request

• From December 2024, in line with the government’s proposed new Small Business consumer definition enter ing legislation Ofgem will also:

• Update the Complaints Handling Standards to ensure supplier s put in place suitable complaints processes for Small Business consumer s and point them to the Energy Ombudsman when a customer does not feel the issue has been resolved

• Implement a requ rement for supp ier s to only work with Third-par ty Intermediar ies (TPIs), often referred to as broker s that are member s of a redress sc heme when secur ng Small Business contracts This will provide reassurance to business customer s that they are able to access dispute resolution sc hemes and get a fair and su table outcome

Soaring energ y costs have been the single most destructive inflationar y pressure facing hospitality businesses, beating down confidence amongst the leaders of Britain’s top hospitality businesses, according to a Februar y edition of the Business Confidence Sur vey

A large majority of leaders said wage costs increased (36%) or significantly increased (62%) in 2023, and the same total say food, drink and other bought-in costs rose (48%) or significantly rose (50%), however, leaders also repor ted huge increases in energ y (81%), insurance (80%) and rent (47%)


British Institute of Innkeeping (BII) CEO Steve Alton said: “We welcome the news that OFGEM are enhancing the protection and suppor t for small businesses especially with regard to transparency around broker fees ”

However for pubs specifically that are still too many instances of unfair contractual terms high rates for supply and increased standing charges and fees, based solely on the fact that they are a pub business ”

“Until there is a loving playing field of fairly priced energ y for small hospitality businesses who provide suppor t for the local communities and supply chains, the pressure on their businesses will remain high”


Tim Jar vis, Ofgem s Director General for Markets, said: "Too many businesses have experienced issues with some energ y suppliers, from difficulty getting the right contracts, unexplained price hikes, and poor customer ser vice

“We’ve worked hard to understand the breadth of issues and where the powers we have to tackle them can be improved These new rules will help ensure businesses get the ser vice they deser ve

“We’ll be speaking to businesses of all sizes as these rules come into force throughout this year to make sure they are being followed by suppliers We’ll also continue to work with government, industr y, and consumer groups to see what else can be done to suppor t non-domestic consumers ”

Ofgem’s new rules come as the government confirms plans to expand its definition of Small Businesses, meaning businesses with less than 50 employees and a cer tain turnover or using a cer tain amount of energ y can take complaints about their energ y supplier to the Energ y Ombudsman


Under new Ofgem rules Small Businesses will also be able to resolve disputes about third par ties like energ y brokers with redress scheme providers such as the Energ y Ombudsman and the Utilities Intermediaries Association (UIA) This was previously only available for Micro Business consumers so the change will give more businesses access to independent suppor t with complaints

Apr/May 2024 CLH News 3 CHOOSE THE MACHINE THAT’S RIGHT FOR YOU FROM OUR VAST RANGE!! BEAN TO CUP... BARISTA STYLE ...OR EVEN AWARD WINNING STYLE FORWARD VENDING AND CATERING LIMITED 0800 44 44 43 | CHOOSE THE MACHINE THAT’S RIGHT FOR YOU FROM OUR VAST RANGE!! Got a machine that you cant get repaired? Give us a call, we can try sort it for you! OUR MACHINES ARE AS INDIVIDUAL AS YOU ARE MAKE SURE YOU HAVE THE RIGHT MACHINE FOR YOU! OUR MACHINES ARE AS INDIVIDUAL AS YOU ARE MAKE SURE YOU HAVE THE RIGHT MACHINE FOR YOU! (CONTINUED FROM FRONT COVER) This led to appeals by industr y leaders, calling on the sector to unite and urge Ofgem to implement swift changes Kate Nicholls, Chief Executive Officer of UKHospitality, said: “Sky-high energ y costs have decimated so many hospitality businesses including those suffering from contracts fixed at prices far above current market rates “The Ofgem review last week (August 2023) was cr ystal clear that many of the issues facing businesses lie at the door of the energ y suppliers Whether it is refusing to renegotiate contracts demanding enormous deposits or simply refusing to supply the sector it’s clear that some energ y suppliers are mistreating the sector ” Under the new changes Ofgem will from 1 July 2024: • Expand the Standards of Conduct to apply to all businesses of any size , rather than just Micro Business consumer s Th s wil give Ofgem power s to take action against supplier s that do not treat non-domestic customer s fairly • Introduce a new supply licence rule for non-domest c supplier s whic h requires them to

In a world where businesses are increasingly facing pressure on resources and margins, having the right payment systems par tner becomes crucial.

Payment ser vices are one of the most fundamental par ts of a business’ finances, but they’re also an area that’s rapidly changing Ar tificial Intelligence digitisation and predictive analytics are already star ting to make a difference to how businesses operate and how they plan

Business owners in the hospitality sector are calling out the emerging trends From the rise of online and remote payments to increases in travel and tourism, the use of cards as a payment mechanism, the need for payment software that suppor ts exceptional customer ser vice and card payments which integrate with other financial products and ser vices


Many businesses want an omni-channel payments approach, and this suppor ts our motivation to be able to offer a holistic view of payments, which can really help ser ve as a commercial advantage

Cardnet can evolve with an individual business; comfor table with operating as effectively for small independents, as it can for large corporates

It means that any changes to payment needs can be met seamlessly –whether that’s switching from in-person to online payments, looking at multi-currency payments, or buying into a complete omni-channel solution


One of those needs is understanding how digital transformation can create oppor tunities for your business Being able to use and optimise your data is a great example While data is fast becoming one of the most valuable assets you have , being able to access it easily, and analyse and understand what it means for your business can still be a challenge Cardnet have the tools to deliver a business management solution that is expressly designed to make running your business easier because they have data sitting at the top table

You may know your customer by name , or what they look like , but our systems can help you better understand their actual behaviour, creating a more robust customer profile , and help you take a deeper dive into what they’re actually spending their money on

The insight from your own customer data is great, but it can be backed up by broader data from our wider group We touch more than 25% of the UK card market, which creates access to some strong trend information about where customers are spending, which in turn might be the extra push you need to get ahead of those trends ever yone is talking about We can share that insight with the businesses we suppor t


It’s clear that the card is still king when it comes to payments, but as

new technolog y emerges, and payment habits star t to evolve finding efficiencies when margins are tight and customers are watching ever y penny can really make a difference to growth and how successful your business becomes

With an increasing 360degree view of real-time payment activity across ever y point-of-sale channel, and a full range of payment solutions to choose from security is also impor tant No business can afford to lose money or reputation which is why secure data processing and fully PCI compliant payment devices is a must, regardless of who you work with The Cardnet platform has a 99 9999% uptime* providing reassurance for you, your business, and your customers

Taking the worr y out of payment acceptance means you can focus on delivering great ser vice , secure repeat custom, and suppor t your ambitions to grow and hopefully thrive in even the most challenging of environments

Some 35 years of experience in suppor ting hospitality businesses of all shapes and sizes with card payments has gone into developing

Proper Pubs Crowned ‘Best Community Pub Operator’ At UK Publican Awards 2024

pubs sit at the

4 CLH News Apr/May 2024 Rober t's Dorset provides an unparalleled snack experience that will elevate your trade and hospitality offerings to your customers At Rober t's Dorset we understand the diverse dietar y preferences of your patrons whether they follow a vegan keto or allergen-free lifestyle Rest assured; our selection of snacks caters for all As a trusted supplier to independent shops, pubs, and the hospitality industr y, we offer a range of sizes in all our products for direct reselling Our vibrant packaging is designed to catch the eye , while the contents are sure to satisfy From our stackable pots which optimise your shelf space , and fit most cup holders, to our elegant mason jars which add the " wow factor" to any display Discover the perfect bar snacks to complement your fine beverages or enhance your guests' welcome baskets with something truly special WHY CHOOSE ROBERT'S DORSET? Established in 2011, we are a family-owned and operated business At the core of our operations lies a personal touch, ensuring our trade customers enjoy the following advantages: • Delicious snac ks to delight your customer s • Exceptional customer ser vice , led by a dedicated Account Manager • Convenient order ing options , whether online or by phone • Handcrafted products made in beaut ful Dor set, England • Ever y item is prepared to order ensur ing customer s always receive the freshest products • All our pac kaging is fully rec yc lable or reusable and we have a 99 9% waste free production process • Proudly cer tif ed by the Roundtable of Sustainable Palm Oil (RSPO) - palm oil is only used in Fudge • All our ingredients are of the highest qual ty Contact Rober t for an online catalogue and more information regarding our perfect snacks rober t@rober tsdorset com | 01202 875280 | www rober tsdorset com
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Cardnet so that it continues to meet business’ requirements now and in the future We’re proud to suppor t UK hospitality businesses be a par t of that future *Based on the Cardnet platform ma n a n ng 99 9999% upt me cover ng the 12 month per od from anuar y 2023 to Januar y 2024 Cardnet® s a reg stered trademark of L oyds Bank p c Au hor sed by he Pruden a Regu a on Author ty and regu ated by the F nanc a Conduc Au hor ty and he Prudent a Regulat on Authori y under Reg stra on Number 119278 Pushing the Envelope - Why It Pays To Have a Holistic View of Card Payments By Phil Edwards , Head of Merchant Ser vices Por tfolio, Lloyds Bank Cardnet® ADVERTORIAL FEATURE Proper Pubs, the community wet-led operator division of Admiral Taverns, has been crowned the ‘Best Community Pub Operator’ at the Publican Awards 2024 Proper Pubs operates more than 200 community pubs across England, Scotland and Wales and this is the first time Proper Pubs has won the award The annual awards, which shines a light on the best-in-class operators in the UK pub industr y, is a leading benchmark for pub company success across the sector Finalists undergo a rigorous judging process including inter views pub visits and a comprehensive panel question and answer session assessed by industr y exper ts Proper Pubs sit at the hear t of their local communities, bringing people together and raising money for local charities The judges were impressed by its defibrillator campaign, installing defibrillators outside all its pubs, which has saved 11 lives up and down the countr y Over the last year, Proper Pubs has actively invested into its estate , whilst its pubs have raised over £100 000 for local charities and community initiatives The Group has worked hard to develop positive and progressive relationships with its operators built on mutual trust and respect to ensure its
hear t of their local communities Commenting on the award, Mark Brooke , Director – Proper Pubs, said: “We are absolutely thrilled to be crowned the Best Community Pub Operator of the year – none of this would be possible without our fantastic team so a huge thank you to both our operators and the whole Admiral team for the continued dedication “Our pubs sit at the hear t of their local communities and our values elevate this – they are places that bring local people together and this is embedded through our tailored recruitment and bespoke training programmes Our pubs are constantly hosting a range of brilliant enter tainment and raising money for vital local causes This award is true testament to the amazing work each and ever y person at Proper Pubs continues to do to ensure our pubs are in the best possible position to thrive in their communities and I am thrilled that their effor ts have been recognised ” The awards ceremony was hosted on 27th March at London Evolution in Battersea and is the hospitality sector’s biggest event which around 1,500 people attended from across the trade

Hospitality Sector Welcomes Labour’s Plan To “Revitalise” Britain's High Streets

Labour Par ty plans to revitalise the high street have been broadly welcomed by sector leaders, with British Beer and Pub Association chief executive Emma Clarkin calling the move a positive step which will help pubs remain at the hear t of communities

Labour leader Sir Keir Starmer and Shadow Chancellor Rachel Reeves visited Great Yarmouth earlier this month to launch The Labour Par ty’s five-point plan to revitalise local high streets following the closure of thousands of hospitality and retail outlets since 2010

They began their trip with a visit to the Fish 'O' Licious restaurant Sir Keir and Mrs Reeves had a private conversation with several local business owners before speaking out against " years of decline for beloved local shops, pubs and enter tainment facilities", adding, "Because that's not just a failed business, it has an impact on other businesses and makes it much less likely that people will come into the high street That leads to a downturn for ever ybody else "

Sir Keir declared that British businesses have been “held back by 13 years of Tor y economic failure” after Labour launched its five-point plan to “revitalise local high streets”, including £700m to suppor t small businesses with their energ y bills

“Britain’s businesses already give so much to our economy and hold a huge amount of potential and promise just waiting to be unlocked ”

“But they’re being held back by 13 years of Tor y economic failure The Tories crashed the economy, and business and working people are still paying the price on higher interest rates

“With our five-point plan, Labour will work in par tnership with businesses and local communities to get our high streets thriving again This is just one of the ways we will deliver our mission to secure the highest growth in the G7, so ever y par t of our countr y can feel better off ”

Labour said its five-point plan would “ reverse 13 years of decline and revitalise local high streets” The par ty’s proposals include cutting business rates for

small businesses for the coming year, funded by increasing the digital ser vices tax paid by online companies like Amazon

Labour said the move would be wor th more than £2,600 to the average pub, café or restaurant, based on Valuation Office Agency data The par ty has previously committed to cutting and eventually scrapping business rates and replacing them with a “ new system of business taxation fit for the 21st centur y ”

As par t of its five-point plan, Labour is also proposing to invest £700m to suppor t small businesses with their energ y bills by offering vouchers for energ y efficiency measures such as insulation or heat pumps, funded through changes Labour has proposed to the windfall tax on oil and gas companies

The par ty said it would introduce new laws to crack down on late payments to high street firms, requiring big businesses to include their company ’ s payment practices in their annual repor ts, with the aim of making boards more accountable and providing clarity for smaller businesses

Labour’s plan also incorporates its proposal to introduce ‘empty shop orders‘ – giving councils powers to bring empty shops back into use – and its plans to tackle antisocial behaviour, with the par ty arguing that the Tories’ “failure” to address crime is impacting how much local people visit high streets

More than 150 pubs closed permanently in England and Wales during the first three months of 2023 according to analysis by proper ty firm Altus Group –equivalent to almost two pubs a day The British Beer and Pub Association (BBPA) has warned that 2,000 pubs and 25 000 jobs could be at risk amid rising energ y costs

Commenting on Labour s plan, the BBPA s chief executive Emma McClarkin said: “Pubs are a vital par t of so many high streets across the countr y and without suppor t there is a risk that these much-loved community hubs will be lost

“It is positive to see the Labour Par ty developing ideas to address some of the issues these businesses

face and help pubs to remain at the hear t of high streets and communities ”

Allen Simpson, Deputy Chief Executive of UKHospitality said: “Hospitality helps create places where people want to live , work and invest, but too often policies make it expensive to run businesses in the hear t of communities

“We’re pleased to see this focus on high streets and fixing the broken business rates system The current system is archaic and unfairly penalises businesses that have a physical presence in communities like hospitali-

ty It’s clear that the current system is in urgent need of reform

We need to see governments in Westminster, Edinburgh and Cardiff alongside local authorities do all they can to rebalance and reduce the costs that businesses are paying

“Reforming business rates is an ideal place to star t and will enable businesses to spend more of their available cash on investment, rather than just paying the bills

Apr/May 2024 CLH News 5

New Research Reveals Britons Prioritise Going Out Despite Economic Pressures

Eating and drinking out remains a priority for the British public according to new research

According to Zonal’s latest GO Technolog y repor t in par tnership with CGA by NIQ and UKHospitality eating and drinking out remains as impor tant to Britons as ever that despite the cost-of-living crisis, with 65% of consumers saying it’s still a priority for them This rises to 71% of those aged 65+, highlighting the sector’s enduring social value

The sur vey of more than 5,000 British adults shines a light on why people still love restaurants, pubs, and bars, and what makes hospitality special Most consumers (74%) believe hospitality needs and deser ves suppor t from the government, the research revealed

The latest figures also found that three in five (60%) consumers want to suppor t the sector themselves with regular visitors even more likely to show their backing (72%) and two-thirds (64%) believe that hospitality plays an impor tant role in their local community, rising to 71% of consumers who visit weekly


1 To socialise with fr iends and family (50%)

2 To celebrate a special occasion (44%)

3 As a treat (41%)

4= To create new memor ies (21%)

4= To tr y new food or dr ink (21%)

6 To relax or let off steam (20%)

The research also highlights the impor tance of consistency and delivering the fundamentals, with the top three motivating factors to ensure return visits being the quality of food, great ser vice , and the experience being value for money

Kate Nicholls, Chief Executive of UKHospitality, said: “We can clearly see from this new research the suppor t and affection people have for hospitality and that they recognise the vital role venues play at the hear t of their communities and high streets

“We have proven time and time again that with the right suppor t in place , even when times are at their toughest, we have the creativity and commitment to invest in local areas, create jobs and drive growth right across the countr y

“So our message to Government backed by three-quar ters of the public , is to suppor t hospitality or risk more businesses having to close their doors ”

Tim Chapman Chief Commercial Officer Zonal said: “Despite a

squeeze on spending, hospitality is and remains an integral par t of Britain’s social life , with socialising with friends and celebrating special moments, topping the list of consumers priorities when it comes to eating and drinking out

“Delivering special experiences that can’t be recreated at home and consistently delivering on the fundamentals of hospitality like highquality, good-value food and drink and excellent ser vice is key to encouraging repeat visits and driving loyalty This is easier said than done but operators who invest in their teams and the technolog y that is needed to smooth workflows and increase efficiencies, will ultimately reap the rewards ”

Karl Chessell, Director – Hospitality Operators and Food, EMEA, CGA by NIQ added: “This research is a timely reminder of hospitality’s special place in people s hear ts Eating and drinking out isn t just a nice-to-have but an essential par t of life , even or perhaps especially during a cost-of-living crisis

“It’s also encouraging to see how people’s affection for hospitality translates into suppor t They recognise the value of restaurants, pubs and bars in their communities and as employers, and they want to see them thrive Along with hospitality’s own campaigns, it makes a compelling case for government suppor t ”

Punch Pubs ‘Sleep Out To Help Out’ in Partnership with Only A Pavement Away

35 employees took par t in Punch’s Sleep Out to Help Out event, which was held in the car park and beer garden of one of their Management Par tnerships pubs, The Griffins Head in Nottingham Colleagues from across the Punch business including their entire Executive team teamed up with Only A Pavement Away Founder and CEO Greg Mangham to settle outside and sleep without shelter

“It was humbling for us to experience the feeling of sleeping without shelter, but it is only a fraction of what so many people endure night after night For us, this was one rainy night in March, knowing we had the privilege and luxur y of having a home to go to It reinforced to us all the unacceptable degree of inhumanity of homelessness, particularly in 2024, however the work of Ony A Pavement Away reminds us that this is a vicious cycle which can be broken with the right inter vention By spending this night outside I know that we were able to make a real difference to others as the funds raised go straight to the grants which the charity offers

“We look forward to continuing to grow our par tnership with the Only A

Despite the rain, all par ticipants made it through the night and raised an incredible £6000 for the charity, with donations still coming in Punch Pubs & Co CEO Clive Chesser said: I m incredibly proud of the funds we have raised to suppor t the invaluable work Greg and his team at Only A Pavement Away Pavement Away do for those who have fallen on hard times

Apr/May 2024 CLH News 7
Punch Pubs & Co have become the first hospitality business to join
with Only A Pavement Away and host a company sleepout event to raise essential funds which will directly suppor t people getting back into work
Pavement Away team and championing their brilliant work ”
Photo cred t Punc h Pubs & Co

Scrap WFH, WFP Instead: Working from a Pub is 40% Cheaper Than A Coworking Space, New Data Reveals

Remote workers could save up to 40% by choosing to work in a pub rather than a coworking space a new study has revealed

The research, from Alliance Online (www allianceonline co uk) , analysed the coworking deals offered by six major UK pub chains, before comparing prices with five nationwide coworking spaces

They identified that the average daily cost to work from a pub is just £13 - 40% cheaper than the average cost of a desk in a coworking space , at £22 However, the research also revealed that working from a pub is only cheaper if you ’ re doing it as a one off If you were to ‘WFP’ ever yday over a month it would cost £390 - 54% more expensive than the average monthly coworking membership at £253 Daily

All the pubs provide guests with free wifi and unlimited tea and coffee , while some also offer breakfast or lunch as par t of their deal

Rachael Kiss from Alliance Online has provided three tips to make sure you get the most out of your money ‘WFP’:


“Make sure to get to your chosen pub as soon as possible - aim to arrive during off-peak hours as this is when it will be less crowded Getting there during off-peak hours will not only prevent it from being too

ing making it the prime time to begin your working day ”


“If you ’ re opting to work from a pub, understand that your environment will be different to a designated working space The nature of a pub is that there will be hustle and bustle whilst you work Recent research has shown that background noise may be beneficial to your work productivity, making working from a pub the ideal location to stay focused While some people may work effectively during background noise , some may not, so be prepared and bring headphones to block out any potential distractions ”


“All the pubs we analysed provided unlimited wifi and a choice of tea and coffee throughout your stay - make sure to use these! This is included in what you pay so it’s impor tant you get the most out of your stay

For your hot drink, tr y to use one mug throughout your stay instead of using multiple Minimising the use of multiple mugs helps streamline the dishwashing process, saving time and labour for the hospitality staff

Alliance Online have released these findings to increase awareness of potential cheaper alternatives for remote workers amid the cost of living crisis

Big On Premise Occasions Keep Drinks Sales In Growth

Mother’s Day, big spor ting events and the run-up to St Patrick’s Day all helped the On Premise sustain drinks sales growth last month

CGA by NIQ’s Daily Drinks Tracker shows average sales in managed venues in the week of 16 March were 1% ahead of the same week in 2023 After 5% growth over the previous seven days it extends a solid star t to Spring trading

With families flocking to pubs, bars and restaurants, sales on Mother’s Day (10 March) soared 22% above the equivalent day in 2023 The day also benefited from the penultimate round of Six Nations rugby matches and the Liverpool v Manchester City football fixture

There was year-on-year growth on four of the other six days of the week peaking at +9% on Thursday (14 March), when several British football clubs were involved in European fixtures Footfall was also good on Saturday, with sales rising 6% as drinkers made an early star t to St Patrick s Day celebrations

Year-on-year comparisons across the week would have been even better were it not for the inclusion of St Patrick’s Day in 2023 Sales from the 2024 occasion should be reflected in growth in this current week’s sales

Mother’s Day celebrations made it a good period for the wine categor y Sales over the week were 8% ahead and they rocketed to 48% growth on Mother’s Day itself Spor t and the run up to St Patrick’s Day delivered solid growth for beer (up 3%) and cider (up4%), while soft drinks sales rose 3% Despite an uplift on Mother’s Day, the spirits categor y ended the week down 8%

“Last week showed us again how consumers love to mark big occasions together over a drink in pubs, bars and restaurants, says Jonathan Jones, CGA by NIQ s managing director, UK and Ireland “A sustained run of decent weather has helped, and operators and suppliers will be keeping ever ything crossed for sunshine in the run-in to Easter trading While year-on-year comparisons are solid rather than spectacular at the moment, they bode well for better growth as 2024 goes on ”

Apr/May 2024 CLH News 9
Cost Monthly Cost
Pub average £13 £390 Coworking space average £22 £253
crowded, but it will ensure that you get the most out of your money to use the unlimited wifi and refreshments Pubs usually open mid-morn-

Mental Health in Hospitality: The Hidden Cost of Unaddressed Employee Wellbeing - Is AI a Solution?

The hospitality industr y has alarmingly high rates of mental health issues in the UK, with individuals in this field significantly more likely to suffer from mental health problems compared to other sectors The Institute of Hospitality repor ts that 4 out of 5 hospitality professionals repor t having experienced at least one mental health issue during their career Our own research reveals that a third of employees across the UK have symptoms of anxiety and/or depression that warrant clinical investigation This indicates a looming crisis of mental health in the hospitality industr y and beyond

It's evident that numerous workplace stressors in hospitality, such as erratic work schedules, prolonged working hours, the pressure of customer ser vice , and often lower pay compared to average , contribute to poor mental health The hospitality industr y also faces unique challenges, including the prevalence of temporar y contracts, the pressure to provide outstanding customer ser vice , and the impact of customer feedback on job security These factors exacerbate the mental health issues faced by the workforce

At the same time employers in this sector often find themselves unprepared to address employee mental health possibly due to inadequate training and awareness among senior leaders as well as uncer tainty about their responsibility in managing these issues and fear of legal ramifications

In hospitality mental health issues pose a significant risk Employees might experience depression or anxiety leading to decreased motivation and potentially reaching a crisis point The consequences of unaddressed mental health issues are far-reaching, affecting not just the employees but also their colleagues and customers Mistakes due to mental health struggles can lead to accidents and injuries, impacting the quality of ser vice and resulting in potential legal and financial repercussions for employers

The economic impact of unaddressed mental health issues is substantial, costing an average of £455 per employee annually in absenteeism, lost productivity, and staff turnover For a sector as vast as hospitality, this translates into billions in aggregated costs

To mitigate these risks, the hospitality industr y must take proactive steps to address mental health Typically we look at cultural changes and preventative wellness, which includes training managers to recognize and respond to signs of mental distress, creating a culture that encourages employees to seek help, and providing access to mental health resources

We need to look at policy and protection There's currently no mandate to document suicides or mental health risks as workplace incidents Whereas it seems abundantly clear that these are ver y real concerns that the working environment exacerbates and such are issues that need addressing in a structured and systematic way

That takes time and action is needed now As well as cultural shifts and wellness activities we need an approach that addresses mental health suppor t in a robust way doesn’t require people to recognize their symptoms, and that alleviates the pressure on managers to monitor ever y individual This is where technolog y can come in Digital health technolog y, such as AI-based mental health apps, can offer anonymous, accessible suppor t, helping to reduce stigma and provide immediate assistance They provide in the moment assistanceessential when working long shifts or abnormal hours, such as is common in hospitality They provide SOS tools that immediately direct an individual to resources and suppor t they need when facing crisis And the best are clinically validated, rooted in evidence that they work, acting as an AI bridge between preventative wellbeing and crisis escalation Implementing such technolog y, in tandem with a comprehensive approach to mental health that involves the entire industr y can significantly impact employee wellbeing They are scalable and flexible meaning that workers in both small and large companies at whatever level can benefit from suppor t And employees want them - 81% of those we spoke to said they would prefer to engage with a clinically validated mental health app than Human Resources Because as much as we like to think otherwise , stigma and fear still exists

The hospitality industr y must recognize that addressing mental health is not only something a moral imperative but also a strategic necessity Integrating advanced digital health solutions like AI mental health apps with an overarching organizational commitment can transform the industr y ' s approach to mental health, enhancing both employee wellbeing and operational efficiency The cost of inaction is too high, both in terms of human suffering and economic loss It's time for the hospitality industr y to embrace innovation and make mental health a priority for its sustained success

Budweiser Brewing Group celebrates their dedication to ser ve quality, incentivising consumers to rate the quality of their Stella

Suppliers and operators generated strong festive trading last year despite the cost of living crisis, CGA by NIQ’s Christmas Repor t 2023 flags what they can do to have another happy Christmas in 2024

Research for the 2023 Christmas Repor t found that nearly three quar ters (73%) of consumers visited a licensed venue over the festive season It helped to create high single-digit sales growth through both the CGA RSM Hospitality Business Tracker and the CGA Daily Drinks Tracker

However, the number of people going out fell by five percentage points yearon-year, as high inflation put pressure on spending Nearly all (97%) consumers told CGA they had been affected by rising costs to some extent, and four of the top five reasons for not going out over Christmas related to the cost of living in some way

Never theless, most consumers remain keen to eat and drink out whenever money allows When asked what they would prioritise over Christmas if their disposable income fell, 29% stated that visits to the On Premise would remain in their top priorities, demonstrating how impor tant the sector is for consumers over the festive season CGA’s 2023 Christmas Repor t also highlights the most popular occasions and dates for festive drinks and

meals, indicating where to focus attention while planning for 2024’s festive period Food-led visits were the priority in 2023, with numbers visiting restaurants and food-focused pubs rising year-on-year by four and one percentage points respectively Visits to bars and drinking pubs fell by four and two percentage points

These channel shifts extended a trend that was in play throughout 2023: a movement away from late-night visits in favour of earlier and lower tempo occasions Well over half of consumers said they went out for relaxed or quiet drinks (57%) or casual meals (56%) nearly double the number who went out for a special occasion (30%) However, big festive occasions remain pivotal, and Christmas Eve , New Year’s Eve and 23 December were the three top dates in people’s diaries

Matt Meek, CGA by NIQ Senior Client Manager, said “Our repor t shows eating and drinking out remains at the hear t of Christmas in Britain even during a cost of living crisis But while many consumers spent freely, the increase in people staying at home is a reminder that visits can never be taken for granted If inflation and interest rates ease , these people will hopefully feel more money in their pockets as the year goes on which could make 2024 the best festive season since before COVID-19 Strategies will need to build on the lessons learned in 2023 and pinpoint exactly where when and why people go out in December and our research provides the ideal foundations for success ”

10 CLH News Apr/May 2024
‘Tis The Season To Plan For A Very Merry On Premise 2024
Stella Ar
ritual From the 1st of March consumers are encouraged to rate the quality of their Stella Ar tois or Stella Ar tois Unfiltered ser ved in 2000+ venues across Britain Consumers will be rewarded with cash
on the full price of their pint driving footfall to on-trade venues stocking Stella Ar tois on tap From the 1st of May through to the 26th of June Stella Ar tois the official beer par tner of the Wimbledon Championships will then offer par ticipating consumers entr y to a prize draw for a chance to win a pair of tickets to Wimbledon Tennis Championships; transforming ever y Stella Ar tois moment into a chance to win At the hear t of the campaign is a mobile powered platform called TaDa, which allows consumers to rate the quality their Stella Ar tois and Stella Ar tois Unfiltered ser ve As par t of the campaign, Budweiser Brewing Group will also be ensuring continued excellent ser ve quality by refreshing tap lines, training staff on the perfect ser ve ritual, and using targeted ads to drive local customer traffic into par ticipating pubs year-round Each pub will also receive promotional kits with coasters, bar runners and other materials to promote the ‘Perfect Ser ve ’ campaign "We're excited to give pub-goers even more reasons to enjoy a pint of Stella Ar tois through this new campaign," Elise Dickinson, Stella Ar tois Marketing Director "By focusing on the Perfect Ser ve , we aim to boost dwell time and keep customers coming back for the perfect pint " The ‘Perfect Ser ve ’ uses the iconic Stella Ar tois chalice , pouring at a 45-degree angle whilst allowing the foam to spill over the top of the chalice Next is to use the skimmer to slice the excess foam off the top – which creates a smooth foam barrier that locks in the CO2 bubbles providing Stella Ar tois with its distinctly fresh flavour The final step is the placement, with the car touche (the brands iconic emblem representing it’s 600 years of brewing histor y) facing forward towards the consumer Sign up here https://thepubclub beer/ser vice/perfect-ser ve/ to be par t of the campaign
Ar tois ser ve , and rewarding customers who ser ve the perfect
Ar tois, a proud par t of Budweiser Brewing Group, has announced the launch of its new ‘Perfect Ser ve ’ campaign, illustrating the brand’s dedication to the perfect ser ve
Stella Artois Launches ‘Perfect Serve’ Campaign Celebrating The Perfect Pint

New Immigration Changes – The Impact on the UK Hospitality Sector

immigration system that will have far-reaching implications for employees and employers alike

One of the most controversial proposals is plans to increase the minimum salar y threshold on 4 April 2024 for Skilled Worker visas from £26 200 to £38 700 per annum

implemented it will have an especially detrimental effect on the hospitality

its vibrancy Currently, employers in the hospitality sector who hold a valid UK sponsor licence can sponsor international workers in many roles, for example as a chef or bar manager, under the Skilled Worker visa route at the minimum salar y rate of £26,200 gross per annum From spring, however, employers will have to pay sponsored workers in these roles a minimum salar y of at least £38,700 gross per annum – an increase of nearly 50% - to meet the requirements As par t of the transitional arrangements, the UK government has confirmed that where a sponsored worker is currently on the Skilled Worker visa route or applies before these changes come into effect they will be able to rely on the

current visa rules These arrangements offer businesses one last oppor tunity to benefit from the current salar y requirements by assigning a Cer tificate of Sponsorship to a worker on or before 3 April 2024 and the sponsored worker would have up to three months to submit a visa application

Over the longer term, the elevated salar y requirement for the Skilled Worker visa route will make it more challenging for businesses, par ticularly smaller ones, to attract and retain a skilled workforce It may also have a dispropor tionate impact on businesses in more remote locations, such as those in the Highlands, which will struggle to keep pace with more metropolitan businesses where salaries are greater to mitigate against the higher cost of living

The repercussions of Brexit, the lingering impact of the COVID-19 pandemic , and economic uncer tainties are already causing closures across the UK, with more than 6,000 pubs, clubs and restaurants shutting their doors last year

The plans to increase the salar y minimum threshold for Skilled Workers will be a fur ther bitter blow, par ticularly following recent changes to international student visas Since 1 Januar y 2024, international students are no longer permitted to sponsor family members to the UK – unless they are studying on a postgraduate research course or a course with government-funded scholarships With student family members permitted to work full-time hours in the UK, restrictions on their numbers will ultimately reduce the talent pool for employers

UK hospitality employers concerned about the effect of immigration changes should reconsider their hiring plans and speak to their advisers Acting now could avoid the expected increase in operational costs around sponsoring international workers and provide cer tainty at a time when the sector needs it most

12 CLH News Apr/May 2024 Following on from a successful first season, hosts Lucy Branson and Ruth Baker embark on Season Two with their conversational chat covering hot topics in the industr y As the hospitality sector continues to navigate challenges, From the Other Side of The Pass fosters a sense of community among industr y professionals Season Two delves into a myriad of topics essential for success in the fast-paced and ever-evolving world of hospitality, including the world of allergens and compliance , people management and culture and nitty gritty topics like handling customer complaints Dubbed “the relatable EHO” Ruth founder of Food Safety Consultancy Simply Safer offers bitesize episodes giving insight into the real dangers surrounding rice and the wonderful world of Listeria Lucy “the lover of the people” is co-owner of restaurant group The Coastal Kitchen Family shining a light on employee wellbeing; inspiring listeners to lead with confidence , by building positive workplace cultures Special Guests so far include All Star Marketing Club s Victoria Vicker y; Qudos Management Coach, Margaret Faulkner, and Employment Law advise from Solicitor Emma Jewell, alongside a number of restaurant owners who have shared their own challenges and successes In a world where ever ything comes at a cost, this FREE podcast is available on all platforms, and offers actionable tips for you and your teams to take away and put into practice immediately Keep an eye out for new episodes from social media gurus Delivered Social and hospitality training exper ts Purple Stor y Listen here: https://linktr ee/simply safer Contact theothersideofthepass@gmail com if you have any questions you d like the team to answer live on air, or if you’d like to feature as a future guest Acclaimed Hospitality Podcast From the Other Side of the Pass Shares Best Practice and Top Tips for Small Business Owners
With a general election looming, the UK Government has embarked on a host of changes to the
the hospitality sector at the end of 2023 Known for its diverse workforce , the hospitality sector attracts professionals from around the world, contributing to
sector which continues to struggle with Brexit and the ongoing challenges posed by the COVID-19 pandemic
to the Office for National Statistics, there were 112,000

Skilled Worker Salary Threshold Increase Likely To Have Negative Economic Impact

The UK Government s attempts to lower migration numbers are taking precedence over economic need, says global immigration firm Fragomen

From 4 April hospitality businesses wishing to hire overseas talent through the skilled worker visa must pay staff at least a minimum of £38,700 This represents an increase of almost 50% from the current salar y threshold of £26,200 and far exceeds the average salar y for large par ts of the countr y

The impact on recruitment in the hospitality sector will be widespread The changes will in effect force those in hospitality to pay far above market rate in an attempt to fill skills gaps In the case of chefs for example from 4 April employers will now have to pay £38,700 to secure a Skilled Worker visa instead of £26,200 This is considerably higher than what is paid in the market, with the going rate set at £30,960

The new thresholds, says Fragomen, have the potential to negatively impact the UK economy with manufacturing, construction and hospitality businesses among hardest hit industries

Louise Haycock a Par tner at Fragomen the global immigration law firm


“This increase to the skilled worker salar y threshold is quite staggering and raises concerns that the Government’s attempts to lower net migration figures are taking precedence over economic need

“In many instances and par ticularly outside of London the £38,700 threshold exceeds the average annual wage and is simply unaffordable for many businesses The UK immigration system is already one of the most expensive in the world, and this increase effectively closes overseas recruitment to UK industr y for some businesses ”

“Many sectors, particularly hospitality, continue to rely on overseas workers, with businesses not yet having sufficient time to see the benefits of programmes they have in place to upskill the resident workforce Businesses are also required to pay the high Immigration Skills Charge when sponsoring workers – greater transparency is needed in how the Government is spending this money to support sector training initiatives

Charlotte Wills Par tner at Fragomen adds: “The Migration Advisor y Committee (MAC) conducted a Rapid Review earlier in 2024 and will

later this year lead a wider review of immigration and the needs of industr y Its recommendations are likely be reflected in changes to the Immigration Salar y List (ISL) which replaces the Shor tage Occupation List Roles that make it onto the ISL benefit from a 20% discount on the skilled worker salar y threshold reducing it to £30,960

“Whilst this will not negate the 4 April increases it will help – but only for those roles and industries included on the ISL However under the rules applicants in specific occupations need also meet the ‘going rate’ threshold If it is above the minimum salar y threshold they will receive no benefit from the ISL discount ”

“It is vital that businesses ensure their voice is heard directly or via the relevant trade bodies on what suppor t their industr y needs from the UK immigration system Businesses should take encouragement that Government does listen to the recommendations made by MAC , often adopting them in full The wider review expected later this year is a crucial oppor tunity to be heard and shape the system they are a user of ”

Pubs Facing Increased Pressures From Organised Crime Groups

Pubs are facing an increase in organised crime activity but having a local pubwatch can help tackle this through intelligence sharing

This was the view at the National Pubwatch Conference which took place in Sheffield last month

Dan Davies, ceo of Rockpoint Leisure and current chairman of the Institute of licensing, which is spearheading the regeneration of New Brighton, near Liverpool, said that organised crime groups and gang activity is a problem faced by the licensed trade across the countr y Davies told delegates that it is a “ ver y complex subject ”

“We have been 15-to-20 years behind some of the American gang culture There has always been gangs in the UK but what we have seen across the last number of years is a rise in a more organised gang activity,” he said

He highlighted issues that have contributed to this rise including urban planning issues where businesses and high streets have failed and been replaced with housing

“If you have a place where people just live , and they don’t work and don’t socialise there , they become displaced,” he added

Davies said that par t of the problem is that youths want a sense of direction and belonging, which see many join gangs But he used this need to belong to make the young people par t of the regeneration of New Brighton

“We have been char ting the activities they have been doing over the last six years and you can really see if they are given oppor tunities and given the right investment in time and role models, they can take the right path,” he said

“They commit crimes but they don’t understand the knock-on effect that can have to themselves, to their families or to any victims and their families as well This is something that is an impor tant topic and it needs to be top of the agenda moving forward We need to work together and find the best practice ”

Davies worked with Inspector Alan McKeon Merseyside police , who was a community inspector dealing with organised crime groups in the


“My view is that a good licensee is wor th their weight in gold We talk prevention There is nothing better than to have a licensee on board ” he said

He stressed that licensees need suppor t to deal with these organised crime groups, some of whom want to drink in their pubs and licensed premises

Inspector Alan McKeon said that it is crucial for licensees and pubs to share intelligence so incidents can be avoided

He highlighted the murder of innocent victim beautician Elle Edwards who died after being shot in the cross-fire of an organised crime attack at a pub in Wallasey Village on Christmas Eve in 2022

The organised crime group had decided to frequent the premises which was not seen by the police as a pub with any issues

“I will keep saying it If they were part of a scheme like Pubwatch that information would have been shared and would have got to us, ” he added

Apr/May 2024 CLH News 13

Than Half Of Bar-Goers Actively Avoid Venues Without Inclusivity

The UK’s biggest RTD brand in the on-trade categor y, VK, has announced a par tnership with charity Ask For Clive, in an effor t to suppor t venues in creating welcoming spaces for LGBTQ+ customers

Founded in 2019, Ask for Clive is a charity that par tners with venues to promote inclusion and to create welcoming environments for the LGBTQ+ community The charity notably launched ‘Pub Pride’, to give venues the oppor tunity to celebrate Pride locally

As par t of the par tnership, VK s has commissioned research on the topic of inclusivity in venues, revealing just how impor tant embracing LGBTQ+ policies are for venues, in terms of both customer footfall and spending

One of the key findings was that members of the LGBTQ+ community prefer to visit establishments that actively embrace diversity, with over 70% repor ting feeling safer and more welcome in such venues and 80% indicating a preference to spend more money in bars that actively prioritise inclusivity [1]

Unsurprisingly, over two thirds of respondents who identified as LGBTQ+ state that they would actively recommend a bar that introduces inclusivity policies to a friend; these venues will ultimately reap the benefits of repeat custom, with patrons returning to spend more following a positive experience

These findings demonstrate a critical need for the implementation of initiatives aimed at fostering diversity and inclusivity within the hospitality sector

As the official RTD par tner of Ask For Clive , VK is sponsoring 1,000 venues to become par t of the Ask For Clive programme , with those who sign up receiving the Ask For Clive training pack and in-venue display items

To find out more about VK’s par tnership with Ask For Clive and to sign up a venue , simply click here: www vkofficial com/ask-for-clive More

Daniella Mulvey, Senior Brand Manager at VK, commented on the brand's commitment to driving positive change in the hospitality sector : "VK’s mission is to bring people together to share unforgettable experiences, and we want to help create a more inclusive experience for pub and bar goers across the U K We re working with our customers to help create spaces free from discrimination through our par tnership with Ask for Clive , and are dedicated to championing inclusivity within the on trade industr y "

"The research results are clear, a huge percentage of LGBTQ+ drinkers are both visiting, and spending more in venues that actively suppor t diversity and inclusivity By implementing LGBTQ+ inclusivity policies, bars and pubs not only foster a sense of belonging, but also cultivate a loyal customer base Those that don’t, risk losing custom both now and in the future ”

Danny Clare for Ask For Clive added: "We are delighted to par tner with VK in our mission to promote inclusivity and combat discrimination within the hospitality industr y Together we can effect positive change and create environments where all bar goers feel respected and valued "

The stats also revealed the challenges encountered by LGBTQ+ patrons and how incidents of discrimination are leading to a reduction in spending in pubs and bars with a staggering 1 in 4 people repor ting experiences of discrimination on a night out As a result of this experience , 59% of those now admit to completely avoiding pubs and bars that do not have inclusivity policies in place

The resources made available to pubs and bars will ensure they are able to showcase their suppor t for LGBTQ+ staff and customers as well as openly communicating that they do not tolerate any form of discrimination

Recently the RTD brand achieved a Foundation Level Accreditation from the All Equals Char ter, created by Manchester Pride’s programme , to help businesses and organisations recognise and challenge any form of discrimination in the workplace This confirms VK is striving to champion equality and diversity for all members of the LGBTQ+ community not only in venues, but within its workplace too

businesses is not tarnished by the UK playing host to the world’s scammers ”

“The new reforms provide fur ther protection to the public from companies fraudulently using their address and will begin to remove the smoke and mirrors around companies hiding behind false information This will enhance the UK’s reputation as a great and safe place to do business ”

The phased roll out of new powers and requirements is designed to minimise hassle for legitimate businesses Many of the changes will be integrated into existing repor ting cycles such as the requirement to update a company ’ s confirmation statement

As fur ther measures are introduced, we will let people who file information with Companies House know what they need to do to via our communications channels and campaigns

St Austell Brewer y has signed a new 10-year deal with fellow Westcountr y drinks brand, Thatchers Cider The two companies have been working in close par tnership since 2002

As par t of the new, long-term strategic deal, St Austell Brewer y will stock Thatchers cider in its managed pubs, from the Isles of Scilly to Bath Thatchers will also continue to be a key drinks par tner for publicans across the company ’ s 122-strong leased and tenanted estate

As the South West’s leading wholesale drinks distributor Thatchers brands are also widely available to St Austell Brewer y ’ s 3,000+ freetrade customers across the region

Kevin Georgel, Chief Executive , St Austell Brewer y said: “We’re delighted be continuing our longstanding par tnership with Thatchers by signing this new 10-year deal It s a fellow family-owned drinks company, which shares many of our values

Working collaboratively with other businesses in our region, and building strong long-term relationships, is something which has always been impor tant to us It’s fantastic to continue suppor ting one another by growing Thatchers’ Westcountr y distribution whilst bolstering our drinks por tfolio and cider offer for pub guests

and wholesale customers ”

Mar tin Thatcher, four th

14 CLH News Apr/May 2024
Policies After Experiencing Discrimination Companies House Begins Phased Roll Out Of New Powers To Tackle Fraud Companies House has introduced new measures to protect businesses after numerous hospitality proprietors repor ted that their restaurant addresses with almost identical names were being used without their consent The first measures under the Economic Crime and Corporate Transparency Act 2023 (ECCT Act) came into force on Monday 4 March 2024 CHANGES INTRODUCED INCLUDE: • greater power s to quer y nformation and request suppor ting evidence • stronger c hec ks on company names new rules for registered office addresses (al companies must have an appropr iate address at all times – they will not be able to use a PO Box as their registered office address) • a requirement for all companies to supply a registered email address a requirement for subscr iber s to confirm they’re forming a company for a lawful purpose when they incorporate , and for a company to confirm its intended future activities will be lawful on its confirmation statement • greater power s to tac kle and remove factually inaccurate information • the ability to share data with other government depar tments and law enforcement agencies New cr iminal
that criminals have misused UK companies to commit fraud, money laundering and other forms of economic crime ” “As we star t to crack down on abuse of the register, we are prioritising cases where people’s names and addresses have been used without their consent It will now be much quicker and easier to repor t and remove personal information that has been misused ” Business Minister Kevin Hollinrake said: “Companies House now has the tools to take a much harder line on criminals who take advantage of the UK’s open economy and can now ensure the reputation of our
offences and civil penalties will complement the measures introduced today Our priority is cleansing the register to remove details of those appointed without consent Companies House CEO Louise Smyth said: “These new and enhanced powers are the most significant change for Companies House in our 180year histor y ” We ve known for some time
generation cider maker, said: “Working in par tnership with St Austell Brewer y just makes sense; we share our values, roots and commitment to giving customers a great experience This 10-year deal, which may seem shor t in comparison to the combined 292 years of family exper tise our companies have is a testament to our shared commitment to collaboration and sustainability We look forward to raising a glass in a St Austell pub to celebrate!” Thatcher’s cider has been made on Myr tle Farm in Somerset since 1904 A family business just like St Austell Brewer y they’re on their four th generation dedicated to its craft with a fifth already learning the craft St Austell Brewer y was founded by Walter Hicks in 1851 It remains an independent, family-owned business 172 years later The company ’ s range of award-winning beers - including Tribute pale ale , Proper Job IPA and korev lager - are available in pubs and supermarkets nationwide The business owns over 160 pubs, inns, and hotels across the West Countr y - including managed houses and leased and tenanted sites It also operates two breweries, in St Austell and Warmley, near Bath St Austell Brewery And Thatchers Sign New 10-Year Partnership Deal

Hygiene in Hospitality: How to Ensure Your Business is Set Up for Success

in hospitality settings and how to ensure your business achieves positive hygiene ratings

The impor tance of hygiene in hospitality cannot be understated – a fact which has become more apparent in recent years If businesses receive a poor rating from independent bodies, such as the Food Standards Agency, then the effect can be incredibly damaging for a businesses’ reputation Resulting in a slew of bad press and turning off potential customers, hygiene ratings play a crucial role in ensuring the success of a hospitality venue In in an era when staff shor tages and budgets are being squeezed tighter than ever before , such a negative effect cannot be given the oppor tunity to ripple through a business

For any venue seeking to sur vive and thrive in the current climate , hygiene must be prioritised And with data from the Food Standards Agency showing that in 2023 one in 16 takeaways across the UK fell below legally required standards, it is clearly a matter that many venues need to address So, how should businesses ensure they are set up for success?


Customers expect quality when they enter hospitality venues, from the moment they step inside to where they will eat or sleep That pressure to deliver quality inevitably impacts margin Whilst the current challeng-

ing climate often means management look to maintenance costs as a first choice for budget cuts this is a nonsensical approach The cost of not investing in cleaning can have an adverse long-term effect on budgets: deterring customers and negatively impacting profitability It is imperative the industr y looks beyond upfront costs and embraces investing in hygiene


Hospitality settings can be complex and require var ying levels of cleaning dependent on the situation and the product required Therefore regular and consistent staff training is a necessity Only by ensuring ever yone in the team is bought into the impor tance of hygiene , can businesses expect to see results What s more , with the hospitality sector seeing a high turnover of staff, it s vital that this training is done each time a new staff member joins the venue


The nature of the hospitality sector means that quick turnarounds are imperative However the ticking clock must not impact the effectiveness of cleaning Moving to batter y-powered solutions can greatly increase time saved cleaning, as there is no longer the need to unwind and rewind cables to plug machines in Instead, cleaning machines can be powered at the touch of a button, allowing users to easily get star ted on the task at hand

Batter y-powered models such as Kärcher’s Batter y-Powered Upright Brush-type Vacuum Cleaner CV 30/2 Bp, are well equipped to deal with the speed and agility required in hospitality venues In fact, opting to move to batter y power can save up to 20% work time compared with

corded models offering more time for cleaners to spend making the final touches to the venue to help deliver the customer-first approach that the industr y is renowned for


Ever y hospitality venue has its own challenges regarding hygiene and, as such, it is imperative businesses find the right product for their own requirements

For example , for those venues that feature a lot of textile surfaces, it will be key to select products that are effective in tackling those types of surfaces Kärcher’s Puzzi 8/1 spray extraction cleaner is one such product that delivers outstanding cleaning results and high efficiency The compact spray extraction machine sprays the cleaning solution deep into the textile fibres and then removes any dislodged dir t This back suction performance also ensures quick dr ying and means that the textile surfaces can be used again quickly – ideal for the high demands of cleaning professionals in the hotel and hospitality sector

However, for those venues that are driven by the need to improve operational efficiencies, steam cleaners’ ability to reduce downtime may be a better option to turn to Steam cleaners, such as the compact SG 4/2 Steam Cleaner from Kärcher, even feature on-board water tanks that are specifically designed to help cleaning teams work non-stop for longer

Ultimately, in a climate where businesses are under more scrutiny than ever before , hospitality venues must evaluate their cleaning practices with a microscopic lens From products to staff to investment, hygiene can have a direct impact on business success and must be prioritised by all

FSA Launches Campaign Highlighting Risk of Food

Labelled as Vegan to People with Allergies

The Food Standards Agency has launched a campaign as new research released by the Food Standards Agency (FSA) shows that 62% of people who react to animal-based products, or who buy for someone who is, are confident that products labelled ‘Vegan’ are safe to eat, which is incorrect and may be putting them at risk

The Food Standards Agency has launched a campaign as new research released by the Food Standards Agency (FSA) shows that 62% of people who react to animal-based products, or who buy for someone who is, are confident that products labelled ‘Vegan’ are safe to eat, which is incorrect and may be putting them at risk

In response to these findings the FSA has launched a campaign to suppor t people who have an allerg y to milk eggs fish and crustaceans or molluscs The campaign encourages people with allergies or who buy for someone who has to always check for a precautionar y allergen statement such as ‘ may contain’ on products labelled 'Vegan' to decide on whether it’s safe to eat

The research from the FSA has found:

54% of those who react to products of animal or gin have used vegan labelling to indicate whether a food is safe to eat at least sometimes when buying pac kaged food 53% of those who buy for someone with a food hyper sensitivity to products of animal or ig n have used vegan labelling in this way at least sometimes when buy ng pac kaged food

29% of people who react to or buy for those who react to products of animal or igin weren’t aware they should c hec k for a precautionar y allergen label on vegan products to inform a decision on whether it’s safe to eat

Emily Miles, CEO of the Food Standards Agency said: “It’s concerning that so many people who are allergic to milk, eggs, fish and crustaceans or molluscs believe food labelled as ‘Vegan’ is safe for them to eat because they assume it doesn't contain products of animal origin

“Unfor tunately, the reality of food production means there is still a risk of cross-contamination with animal-based allergens in vegan and plant-based products if produced in the same factor y as animal-based products

“That is why, through our ‘Vegan Food and Allergens Campaign’ we are urging people to always check for a label such as a ‘ may contain’ and have a conversation about their allergens with food ser vers and businesses

“I hope this campaign will suppor t people to have confidence in making food choices that are safe for them to enjoy ”

The campaign also explains how a free-from label, which is a food safety label, is different to a vegan or plant-based label Vegan labels are used to suppor t a dietar y choice and do not intentionally contain products of animal origin Vegan food could still be prepared in areas alongside products such as egg, milk, fish, crustaceans or molluscs -

The Summer of Love

Something about spring and summer makes the season perfect for getting back into the dating scene whether it’s the hot weather or the brighter evenings We conducted a sur vey to see how hospitality businesses can use music to enhance first dates and create a much calmer atmosphere The sur vey results give us insight into what music people want to hear on a first date Whether you ’ re a café or pub, there’s a genre of music suited to your venue that’ll create a memorable atmosphere for those ner vous first daters

The sur vey shows that around 61% of people prefer there to be music playing in the background on their first date as it can help them to relax (64%) and reduce awkwardness (57%) as music is a helping hand for breaking the ice (42%) Music can be a great way to star t conversation with 33% agreeing it s a good talking point and puts them in a much happier mood (34%) *

Working with our neuroscientist Dr Julia Jones (AKA Dr Rock) said: “studies show that our brainwaves often synchronise to the music we hear This means that you can use slow, relaxing music to slow your brain-

whereas free-from foods are not

To use a free-from label, food businesses must follow strict processes to eliminate risks of cross-contamination so that they do not contain any of the allergen that they claim to be free-from

The campaign is being suppor ted by the 3 main UK allergen charities - Allerg y UK, Anaphylaxis UK and the Natasha Allerg y Research Foundation and together the charities have said:

"Ever y day we hear from people with food allergies, and their families, who face difficulties when choosing food that is safe for them to eat We hope that by raising awareness of the issue it helps people with food allergies choose food that is safe for them

This worr ying research shows that many people with allergies to products of animal origin are buying vegan and plant-based food and assuming it is safe to eat without taking fur ther precautions to check the label

“That is why this campaign is so impor tant in highlighting the potential for cross contamination in vegan products

“This campaign will highlight the risks of people eating vegan and plant-based food without taking fur ther action to check it is safe for their allergies, as well as inform them of differences between vegan products and free-from products ”

waves and enter relaxing brain states ” So, when the first date ner ves kick in, they can really let the music do the talking!

We asked these UK singletons which genre of music they prefer hearing on a first date in different venues and the results show:

• Bar s should bop to pop (47%)

• Pop music in a pub (48%)

• Restaurants should add c hill out music to the menu (63%)

Cafes should look to play c hilled-out tunes (55%)

Not only can using music in your business help set the scene for first dates, but having background music as an aid to create a positive and relaxing atmosphere could result in those customers having a memorable experience which in turn, can help

16 CLH News Apr/May 2024
create customer loyalty with future visits See the adver t on the facing page for fur ther information *A sur vey commiss oned by PPL PRS of 1000 UK respondents by Attest n June 2023
Daniel Took, Head of Professional Product Marketing at Kärcher UK (www kaercher com/uk/), discusses the impor tance of cleaning

and consumer spend

Businesses that have navigated their way successfully through the past of couple of years, have done so by being on the front foot, by remaining agile enough to adapt their businesses to manage these turbulent conditions

Key to this is having access to current and regular financial information

Whether prepared internally by the business or outsourced to an accountant, this will information allow the business to monitor their profit and loss, cash flow and vitally track its key performance indicators (KPIs) KPIs for the hospitality industr y will var y depending on the individual business but keeping track of KPI data, for example , revenue , occupancy or food and beverage sales will allow a business to make effective decisions

based on previous performance and identify the various factors that affect the business’s performance Having the knowledge to quickly adapt pricing for room rates, menus and products is key to remaining profitable in this ever-changing economy

Faced with what seems an inevitable ongoing reduction in demand across the sector, keeping the consumer offering fresh and appealing, with friendly and knowledgeable ser vice is key The more successful businesses are those who have been innovative with their offering and tried new things, including food and drink themes, menu variations and enter tainment Some of these do take modest additional investment and a degree of risk when cash is tight but often the greater risk in challenging times lies in standing still

Engaging with stakeholders is vital to gauge performance Regular consumer and staff feedback can help inform modifications to ser vice offerings, with the added benefit of enhancing engagement and loyalty External professional advisers with sector exper tise can also be used as a sounding board for potential new ideas, looking at “what if?” scenarios that can make the critical difference in key decisions

Ever y business has its own unique challenges dependent on how it is set-up financially but crucial for most businesses is to:

• Review the operating model dur ing the off season and seek to minimise costs as muc h as possible but not to the extent that they cannot meet demand later in the year

Cr it cally, engage with their supplier s and creditor s This m ght require agreeing delayed payment terms but with full d s-

c losure about the current situation and future prospects

On longer term debt – are there options for repayment holidays or consider refinancing

• Cash flow forecasting is cr itical to allow above decis ons to be made

Welsh Pubs Invited to Apply for Grants to Provide Local Services

Pub is The Hub, the not-for-profit organisation that helps pubs to diversify and provide essential local ser vices is suppor ting projects in rural areas across Wales after receiving a grant of £25 000 from The Royal Countr yside Fund

Pubs can apply to the Pub is The Hub’s Community Ser vices Fund for a small grant to help provide much needed local ser vices and amenities in rural areas across Wales This could include a wide range of diversification projects such as village stores, community cafes, IT Hubs, allotments and libraries The Ty’n Llan in Llandwrog in Nor th Wales, was the first pub to be suppor ted in diversifying its ser vices as par t of the programme for Wales Exper t help and a Community Ser vices Fund grant from Pub is The Hub was provided to help suppor t the pub s calendar of social events, groups and volunteer oppor tunities

The grant helped with the purchase of equipment to assist these groups, including a crock pot, soup warmer, bingo machine , por table PA, IT equipment, PlayStation, iPad, and garden tools The Pub is The Hub

grant has also helped to suppor t the lunch club for the over 60s, quiz and bingo evenings for all the community and the local clubs including a young people’s group Huw Jones, treasurer of the community benefit society Menter Ty’n Llan, which runs the pub, said: “Working with Pub is the Hub has enabled us to invest in much needed audio and video equipment which has been invaluable in suppor ting the work of our Youth group This has encouraged regular par ticipation by young people who have been able to develop their digital skills and have fun at the same time – all helping to ensure that our community pub and hub is used by the widest possible range of people

Wales regional advisor for Pub is The Hub Malcolm Harrison said: “Whilst we ’ ve made great progress so far with some amazing projects suppor ting rural communities in Wales we still need pubs to come forward to take advantage zf our funding window ” He added: “Great oppor tunities like this don’t come along ver y often so we would advise any Welsh publicans to think about the benefits of diversification ”

sive inter view with The Grocer to discuss ever ything plant and the future of VBites

Across five content theatres, a variety of exper t panels will call on some of the industr y s biggest names for their take on the sector s most pressing challenges

Planet Organic’s

18 CLH News Apr/May 2024 Porkka is a leading Finnish manufacturer of high quality energ y efficient refrigeration, Cold -rooms & hot-holding equipment and have been supplying high quality solutions to the UK commercial catering industr y, education, medical & marine sectors for many years Porkka UK has its headquar ters in Binfield Berkshire , from where wo operate a wide network of dealers and installation par tners Porkka maintains a large stock of spare par ts in Binfield for next day deliver y countr y wide We have recently taken steps to enhance our spare par ts business by launching a Web-Store for 4/7 access to our extensive spare par ts list Known throughout the world for their reliability, longevity & energ y efficiency, Porkka cabinets, counters, modular cold rooms & ice makers are designed and manufactured to the highest standards to withstand the demands of the commercial catering environment Porkka manufacture a wide range of standard refrigerated products, and, importantly, we can design and build bespoke solutions for any application from HOREC A to Pharma These capabilities, allied with our unique patented cam-locked PIR solution have seen the Porkka Group go from strength to strength Contact Porkka today to see how we can work together for a brighter, more efficient future www porkkawebshop co uk Porkka - A Wide Range of Solutions to Meet Your Needs With the prevalence of plant-based food growing significantly within the food & drink market, Food & Drink Expo aim to shed light on this booming sector through their dedicated Plant-Based zone , home to vegan and plant-based products Suppor ted by The Vegan Society and Chirpea the zone returns after a successful launch in 2023 to showcase some of the ver y best vegan and plant-based products the UK sector has to offer, including a range of meat alternatives, snacks, drinks, ingredients and just ever ything plant! Big names exhibiting include Suma Wholefoods (Stand CC210), BioVit (Stand EE211), Moving Mountains (Stand BB228) and Novameat (Stand FF210) Food & Drink Expo also has an exciting line-up of sessions covering a range of industr y-impacting topics, highlights include: WHERE NEXT FOR PLANT-BASED? The panel of exper ts in this session will debate the future of the plant-based categor y, identifying the challenges and oppor tunities that lie ahead HEATHER MILLS: TAKING BACK CONTROL VBites founder Heather Mills sits down for an exclu-
founder Renée Elliott, UK&I MD of Innocent Drinks Sam Akinluyi, CEO of FareShare George Wright and Better Nature Tempeh’s Co-Founder & CEO Christopher Kong are just a few of the panellists scheduled to appear at the event Food & Drink
and to register for your free pass, visit: www foodanddrinkexpo co uk
Rosalind Catto,
and Head of Hospitality and Tourism, Johnston Carmichael ( It’s been a stormy star t to the year, and the economic headwinds haven’t been any more forgiving The hospitality sector has shown remarkable resilience in recent years but even the most buoyant businesses are likely to feel squeezed on all fronts as we march fur ther into 2024 Not only are they facing increased borrowing costs, energ y price increases, staff shor tages coupled with increased wage costs and increases in direct food and drink costs, the cost-of-living crisis has led to a decline in bookings
Expo, Farm Shop & Deli Show, National Convenience Show, The Forecour t Show and The Restaurant Show will form par t of the UK Food & Drink Shows, encompassing the whole spectrum from food development, grocer y to specialist retail, wholesale , hospitality and foodser vice To find out more
The Plant-Based Zone Returns To Food & Drink Expo How Hospitality Businesses Can Weather The Economic Headwinds By
y par tner

Marketing- Effective Ways to Promote Your Business

back! Think about brands like Nando’s and McDonald’s which reward loyalty by enabling customers to redeem points collected each time they spend It doesn t have to be as complicated as that; something as simple as a printed loyalty card you stamp ever y time and give out a free drink on the 10th visit can entice customers back and turn them into loyal fans

Online reviews are the lifeblood of hospitality marketing People will often check online before deciding where to eat or drink, so making sure profiles on TripAdvisor and other review sites are up to date is essential You can encourage reviews by making sure your customers know how to leave a review; for example , using QR codes on loyalty cards that you send out with deliveries or that you place on tables and of course ,

making sure that you encourage reviews from regular customers ever y time they engage with you

To help keep lines of communication open with your customers and make them aware of your latest offers, ensure you have some basic email marketing in place , such as confirmation emails when someone books online , a reminder email 24 hours before the booking and a follow up email afterwards to ask them how their visit was and request a review It's also wor th sending one-off emails for special occasions such as Mother’s Day, Father’s Day or Christmas and whenever you have news to share , such as a menu update Ensure you give people enough notice for bigger occasions (send emails at least 3-4 weeks before)

When it comes to social media things are more fast-paced Statistics say that you have about three seconds to grab a user ’ s attention on TikTok and on other platforms, without video content, attention spans can be even shor ter

Social media is a great way to promote your business for ver y little investment Shor t-form video content is par ticularly useful for cutting through the noise , especially on visual platforms such as Instagram and TikTok Close ups of food and drink are really engaging and you can use a phone to do close ups for example cutting into some food and steam emerging, or cutting an egg showing the yolk spilling out Behind-the-scenes content is another cost-effective way to create authentic and engaging posts Audiences love to see how their food is made or how their cocktail is put together behind the bar When it comes to photography, make sure your phone camera is clean, remove clutter from the background and use por trait mode to get a more professional-looking photo

To build an engaged community, make use of features such as polls on Instagram stories to get customers excited about upcoming events and offers, and to get feedback so you can keep improving the experience for your customers Think about easy two-choice polls for example which drink are you ordering tonight? Are you eating in or taking away? Keep questions simple to maximise engagement

While it might seem overwhelming, once you ’ ve chosen your key channels there are lots of oppor tunities to get creative with your marketing Think about where your customers are most likely to be spending time

Back To The Floor Raises Over £258k In Support Of Hospitality Action

Returning for a sixth time and hosted by James Clarke , General Manager of Park Plaza Westminster Bridge London, the fundraiser saw senior hospitality figures return to their hospitality roots in the role of waiter or sommelier for the evening with an outpouring of suppor t from across the industr y, underscoring the resilience and unity of the hospitality community during challenging times

Co-founder Danny Pecorelli, Managing Director at Exclusive Collection, was joined by over 80 leading names from across the hospitality industr y including Michael Bonsor Managing Director Rosewood London Tej Walia General Manager, Foxhills Club & Resor t and Joanne Taylor-Stagg, General Manager, Athenaeum Hotel & Residences who returned to the floor to test their silver ser vice skills for 500 guests in aid of Hospitality Action,

The Society of Independent Brewers and Associates (SIB A) has par tnered with the Great British Pub Awards to introduce a brand-new categor y for Best Beer Pub, with nominations now open Building on the success of SIB A’s “Independent Beer Bar” which they brought to the Awards in 2023 and which will return again in 2024, the new SIB A sponsored Best Beer Pub award is open to all pubs with a focus on their exceptional beer offer

The winner must consistently deliver value and high standards through their range , showcasing the quality of their ser ve , cellar management and training, staff knowledge and excellent customer ser vice

SIB A Chief Executive Andy Slee will join the judging panel for 2024 and had this to say on the awards;

which acts as the safety net for industr y households across the UK Guests were welcomed with a champagne Taittinger and canapé reception followed by a sumptuous three course meal Enter tainment, laughter and merr ymaking mischief were the order of the night as a team of top hoteliers put their silver ser vice and playful sabotage skills to the test once again in a friendly battle to earn the most tips in recognition of the tireless effor ts their exceptional teams carr y out ever y day

Mark Lewis, Chief Executive at Hospitality Action, said: “This has proven to be the most successful fundraising event in Hospitality Action’s 187year histor y It really is a sight to behold watching such industr y veterans roll their sleeves up as waiters and sommeliers and ser ve guests with such enthusiasm and exper tise along with a healthy dose of horseplay A big thank you to all in attendance for their incredibly generous tips and to those who have worked tirelessly to organise such a wonderful event with funds raised going directly to help those most in need in our industr y “

“SIB A are proud to be suppor ting the Great British Pub Awards in seeking to highlight the UK’s best beer pubs Quality beer goes hand in hand with a superb pub – and with the vast

Hospitality costs are up all over the place with utilities, fuel, food, staff and product costs all contributing to the inflationar y pressures In addition, new legislation will add fur ther cost pressures The Environment Act 2021 bans food waste going into general waste and down the drain in disposal units, so you’ll need separate , additional wheelie bins So where can you cut costs and increase profits without cutting ser vice and putting off customers?

One answer is in waste disposal and in par ticular food waste disposal If you can reduce your food waste wheelie bins your bills will go down The Eco-Smar t Food Waste Dr yer is taking the countr y by storm saving catering and hospitality owners around 80% in food waste disposal costs Hotels restaurants and hospitals have all taken advantage of the easy-to-use technolog y which has been in the UK for over ten

years now The concept is ver y simple: you load the food waste throughout the day and turn it on at night when it’s full The machine extracts the water from food waste , (typically about 80% of the weight) overnight, leaving a dr y powder, only 20% of it’s former weight and volume , a fraction of the original wet food waste Simple and effective Six models from 20kg to 350kg daily capacity take all types of food waste so even small premises can benefit
plug and play’ solution: you just need a power socket and a nearby sink drain for the extracted water to drain off “The new legislation will add costs This machine will reduce your costs It’s also a hygienic solution which ends the headaches from vermin and pests of food waste in bins and compactors ” said David Boyd from Eco-Smar t For more information and a brochure go to or call 01522 692888 Food
Food Waste Costs 20 CLH News Apr/May 2024 There are more options than ever when it comes to marketing your hospitality business; but it can feel so overwhelming that it’s difficult to know where to star t Ideally, your marketing should include a combination of both digital and traditional marketing and in this ar ticle , we’ll discuss the most effective
building relationships with your customers to make them rave about their experience with you to their friends, family and colleagues Word of mouth marketing is by far the most powerful way to market your business Reward programmes and offers are a reliable way to keep customers coming back and expand your customer base because people love to get something
It is a ‘
Waste Dryer Slashes Hospitality
ways to promote your business to new and existing customers
content means that customers are more tuned in than ever to hospitality brands and if you ’ re not present on at least a few marketing channels, you risk falling behind your competition At the core of great marketing is great communication and
By Catherine Storey, Founder and Director of Freshbat Marketing (www freshbat com)
Action celebrated the triumphant return of their much-loved
to the Floor event earlier this month, raising an astonishing
for the charity
Photography Credit – Jeremy Rata
majority of the beer produced by independent breweries being sold to pubs in their local area the Great British Pub is absolutely vital to our member brewers in the independent brewing sector Judges will not only be looking for a great range of beers on offer but also impeccable cellar skills great customer ser vice and staff with a real passion and knowledge for the beer they ser ve I look forward to seeing who is in the running for this year s inaugural award! Dubbed ‘The Oscars of the pub industr y ” , the Great British Pub Awards take place in Manchester s Victoria Warehouse and seek to reward and recognise the nation’s finest pubs, helping pub owners and operators put bums on seats and pride in teams With a wide variety of categories, from the new ‘Best Beer Pub’ to ‘Best Pub for Dogs’, there’s oppor tunity for pubs of all shapes, sizes and strengths to make their mark on the industr y and propel themselves into the limelight To find out more or enter the awards visit www greatbritishpubawards co uk SIBA Partners With Great British Pub Awards To Launch New ‘Best Beer Pub’ Award For 2024

Older Workers Are a Welcome Aid for Hospitality Vacancies

Over-50s workers now make up a third of the hospitality industr y ’ s workforce , with hospitality the leading sector of choice for the age group, presenting an unprecedented solution to the labour crisis it faces

New figures from the ONS have shown that hospitality staff vacancies are 48% higher than before the Covid-19 pandemic , with over 112,000 vacancies at the end of 2023 The growth of older workers in the sector can only benefit hospitality businesses, yet, many applicants face barriers in inter views

Misconceptions that older workers are less adaptable , less productive , less likely to remain in a role , and more likely to suffer bouts of ill health remain per vasive

Ageism is rife - only 4% of people over 60 feature in adver tisements, despite making up almost a quar ter of the UK population As such, it is essential to encourage age diversity in the workplace and address the barriers that older workers face in hospitality employment


It is impor tant to dismantle the barriers to entr y for older workers and fostering inclusivity plays a big role in this There was a campaign that I thought was successful at accomplishing this - McDonald’s launched a recruitment drive targeting older workers, which featured a silver-haired employee who was not the “retiring type” By building an inclusive culture , employees and job applicants will feel more valued

Additionally hospitality businesses can create a diverse age-inclusive work environment by ensuring employment policies and processes are age-neutral A thorough audit focused on age equity can help establish this, involving a comprehensive examination of both internal and external policies, processes, and messaging to identify and eliminate any age-related biases By doing so, firms can establish a positive work culture that is encompassed from C-suite level to employee orientation and onboarding

The Government’s ‘returnership’ programme , which encourages older workers to return to employment, has offered a clear route for potential employees while encouraging employers to hire older workers Similarly, Amazon has a programme for workers of all ages providing 300 000 people with career suppor t With staff shor tages as high as 21% for roles such as production chefs, the hospitality industr y should leverage this to fill vacancies and enhance their skills and development training


Older workers are invaluable to hospitality, filling crucial vacancies and bringing with them decades of experience

In fact, up to two in five hospitality businesses recognise the value that older workers bring, including better customer experience skills, a strong work ethic , problem solving skills, business knowledge , and the ability to remain calm in difficult situations Hiring older workers allows hospitality businesses to not only increase the diversity in skillset among their team but foster a more positive workplace culture and upskill employees

However while older workers provide a wealth of benefits to employers, the industr y should also remember that they often have a greater range of commitments Hospitality benefits from seasonal and flexible

How Much Is Your Used Cooking Oil Worth?

Fats, Oils and Greases (FOG’s) are used and produced in the cooking process To the catering industr y and food manufacturers they were long considered a valueless waste product To the water authorities they are considered a noxious substance that dramatically increase the costs of maintaining the sewage networks To the Environmental Agencies they are a source of pollution in the waterways they are tasked with looking after

Recent changes in environmental attitudes and the push for net zero carbon emissions have seen the increasing use of these waste FOG’s in alternative fuel production and have moved FOG’s from waste to an additional revenue stream for the catering industr y

The increase in value of these FOG’s is evidenced by the increasing problem of used cooking oil theft from catering establishments

One estimate suggests that this

roles which can allow for a better work-life balance with older workers able to take time off during quieter periods to spend time with family Hence , flexible work arrangements can empower older workers to engage in roles that align with their exper tise and allow them to contribute meaningfully to the sector


A study by the Depar tment of Work and Pensions found that on average , older workers have higher job satisfaction and wellbeing Indeed, over-50s are more likely to take their roles seriously, and see hospitality as an oppor tunity to connect with their community and give back, while being able to make social connections

On the other hand, hospitality is not typically seen as a long-term career path for many people in the UK with only 5% of young adults in Britain considering a career in the sector, while 55% see it as a temporar y job For hospitality to be seen as a viable career path, UK businesses should look to Europe , where hospitality roles are seen as a serious profession Oppor tunities for professional development and career progression, as well as formalised training programmes and apprenticeship schemes can help encourage recognition of hospitality jobs as highly skilled roles It is older workers, who have the appropriate sector skills, work ethic , and pride for their job, that can set an example to younger colleagues and par ticipate in upskilling them encouraging them to see hospitality as a serious profession

The growing presence of over-50s in the hospitality industr y provides a valuable solution to the sector’s labour crisis Age-inclusive policies can help foster a culture of inclusivity and respect, and promote age diversity in the workplace By doing so, older workers can bring their decades of experience and skills to creating a lasting and positive change in the sector to ensure a more sustainable future

could account for a fifth of all used cooking oil

This increase in value is driven by legitimate industr y demand as alternative fuel sources become mainstream

One of those businesses has recently been showcased in Birmingham, with a joint project involving leading grease recover y unit manufacturer Fatstrippa, Lifecycle Oils, Severn Trent Water and Gurdwara Aid, a charitable enterprise of the Sikh community

The project involves the supply of fresh cooking oil to the Sikh Temples for use in their Langar kitchens at competitive prices and collection of the used cooking oils by private equity backed Lifecycle Oils As par t of the agreement, they are supplied with free installation and ser vice of Fatstrippa Grease Recover y Units The used cooking oil is then processed by Lifecycle Oils using their patented method for use in electricity generation supplied directly into the National Grid and for their mobile generators that are used to power festivals and mobile electrical vehicle chargers

Fatstrippa and Life Cycle Oils are looking at expanding this offer to the wider catering industr y in the coming months

So how much is your used cooking oil wor th, probably more than

you think! Call 020 7207 7713 Email or see the adver t on page 2
22 CLH News Apr/May 2024

A Twist on the Traditional – The Perfect Wine Cocktail

in cocktails for several reasons:

of sweetness Indeed,

World's First Pre-Mix Is A Party For Your Taste Buds!

of yuzu citrus It's fizzy it s allergen-free it s preser vative-free - and it's about to become your new favourite go-to drink whether you re chilling at home or hanging out at your favourite bar

Rahul said:

"Margarita with Mint and Yuzu takes the tequila experience to a whole new level

With a chill 5% abv, our cocktails are down for whatever - from lazy poolside days to wild wedding par ties

"What s more , our cans are eco-warriors - no plastic sleeves here , just crush and recycle for a guilt-free sip!"

To secure your supply of our Margarita with Mint and Yuzu and Tequila and Tonic with Cinnamon and Vanilla, simply reach out to us at rahul@pergoladrinks com

Whether you ' re interested in sampling our products or have inquiries about marketing suppor t, our team is here to assist you ever y step of the way

• Por t has a dist nct f avour profile that sets it apar t from other types of wine It is typically r ic h, sweet, and full-bodied with notes of r ipe fruit, spices , and sometimes a hint of nuttiness These unique flavour s can add depth and complexity to coc kta ls , provid ng a r ic h and indulgent taste exper ience

• Whether it's a robust and fruity Ruby Por t or a mellow and nutty Tawny Por t, the ver satility of por t makes it a ver satile ingredient in mixology Th s var iety allows bar tender s to exper iment and create a wide range of coc ktails with different flavour profiles

The sweetness of Por t can help balance out flavour s in a coc ktail, especial y when comb ned with other ingredients like citrus juices b tter s or spir its with higher alcohol content It adds depth and complexity without being overly c loying

• Por t has a long-standing histor y and is often associated w th soph stication and elegance Incorporating

Great Experiences Start Way Before The First Sip…

Harness the power of scent to deliver mind blowing instagrammable drinks - treat your patrons to an experience they won’t forget


your mind! It's like a par ty for your taste buds! Perfect for stocking up your minibars at home or adding a splash of excitement when you visit your favourite bar "

We are confident that our allergen-free preser vativefree fizzy tequila cocktails will be a hit at your establishment, providing your customers with an unforgettable drinking experience

Cheers to success and innovation!

For an impression that lasts, choose the original patented aroma gun today www flavourblaster com

we were to say ‘Por t makes the perfect wine cocktail’ you might think we ’ ve got our wines confused – surely Por t is reser ved for Christmas? Por t wine is exclusively produced in the Douro Valley region of nor thern Por tugal, an area famed for its Mediterranean climate so, if you think about it, drinking Por t as a refreshing cocktail makes perfect sense – you wouldn’t want a warming drink on a hot day Visitors to Por tugal may have enjoyed Por t ser ved chilled as a delicious aperitif The traditional way is to pour equal par ts white Por t and tonic or soda water (or lemonade for a modern twist) in a cocktail glass and garnish with a slice of citrus (lemon, lime and orange are all good) Another super simple ser ve is to drink Por t chilled straight up in a white wine glass or a shor t tumbler over ice Not only do these make for refreshing drinks, Por t + mixer is a great alternative to gin and tonic And, as well as easy to make , margins are attractive with a ‘house’ bottle of Por t available at a relatively low price compared to spirit – and lower ABV Por t can also be a fantastic ingredient in mixed drinks to add depth, richness, and a touch
t is often
por t into a coc ktai can evoke a sense of tradition and c lass , add ng a touc h of refinement to a coc ktai menu It can be a unique c hoice for those looking for someth ng beyond the usua spir its For more information on Lanchester Wines Por t and Wine selection please visit www lanchesterwines co uk 24 CLH News Apr/May 2024 Cocktails and Spirits White Port and Tonic AKA the c assic Por tuguese aper t f Over ice pour : • 2 measure Wh te Por t Top w th tonic (around ½ bottle per glass) • Garnish with a s ice of citrus – lemon l me orange or a combination al work rea ly well If you ’ re not a fan of tonic soda water or lemonade also make refreshing alternatives Rosé Port Bramble Over crushed ice pour : • 1 measure Rosé Por t • 1 measure gin ½ measure lemon ju ce • ½ measure sugar syrup Fi l w th lemonade and garn sh with summer fruits The beautiful colours in th s cocktail make it perfect for Instagram! Pergola Introducing Our New Offerings Marg arita with Mint and Yuzu Embark on a flavor journey with our Margarita infused with invigorating mint and the exotic zest of yuzu Tequila and Tonic - Cinnamon and Vanilla Flavoured This innovative blend offers a delightful balance of flavors, providing a unique drinking experience that is both comforting and invigorating Hot on the heels of their successful new drink-in-a-can margarita, (which launched on World Margarita Day in Februar y) Pergola Drinks is introducing a second new drink: Tequila and Tonic The world's first pre-mix in a can Tequila and Tonic has been infused with the cosy warmth of cinnamon and the creamy sweetness of vanilla Pergola Drinks has been created by husband and wife team Rahul and Sheetal Mur thy The company is a cocktail creator with a focus on the premium market Sheetal said: Say goodbye to boring drinks! Pergola s unique flavour combos take the tequila experience to a whole new level "Say hello to the world's first canned Tequila and Tonic that's gonna blow
Last month Pergola Drinks jazzed up the classic Margarita with a kick of fresh mint and the exotic tang
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Flavour Blaster aroma gun is
an accessor y it’s
your guests with a theatrical aroma filled bubble garnish, perfectly paired to your menu Choose from over 20 aromas guaranteed to match ever y spirit, mixer and flavour combination! Our aromas can be used on any recipe - it’s the perfect way to add excitement to your no and low options or make
a tool for success Enjoy viral marketing at your finger tips with a globally
garnish that invokes awe and wonder whenever it is ser ved Developed with operators in mind, choose quality with an industr y trusted brand - complete with a 1 year guarantee on all products for peace of mind

allows them to analyse their own operation’s performance in detail, including an action plan that suppor ts them to make improvements as par t of ever yday business – ensuring that the business is well prepared and food safety is always front and centre , not just saved for inspection day

How to

Businesses may struggle to supply the correct allergen information on their menus ever y day, especially if any ingredients change at the last minute

FSA have now discussed the allergen information proposals during its December 2023 board meeting and the government body has confirmed

However, if the change in how food businesses supply allerg y information to their customers goes ahead, it likely means a big switch up for restaurants, cafes, coffee shops, delis and other

Ser vices like Allerg y Menu can help restaurants, cafes and other food businesses small and large ensure they meet any new legislation and comply with the law using technolog y as a simple , easy and cheap solution

Able to run on mobiles or tablets, digital menus can be provided to customers to ensure they meet the law With unlimited free downloads and pricing per menu, Allerg y Menu is the cheapest and the only provider with a downloadable app for both android and apple devices, making it the leading edge provider for allerg y management


It’s been more than two years since Natasha’s Law came into force , but there’s evidence that many food businesses are still struggling to comply with it

The law, known formally as the Food Information (Amendment) (England) Regulations 2019, means all businesses in England that produce pre-packaged for direct sale (PPDS) food to customers on site must label food clearly with information on potential allergens present These need to stand out so a customer can tell at a glance what they’re about to eat

A 2023 study carried out by Erudus the market leading source of accurate allerg y, nutritional and technical product data, found that more than half (54%) of 116 PPDS products sampled still failed to meet the requirements by accurately declaring the presence of allergen ingredients on the labels

The repor t also revealed the most common reasons for noncompliance in the sample In a quar ter of cases no information at all had been placed on the packet a third failed to list ingredients two fifths didn t emphasise allergens and a third featured illegible information

Incorrectly labelled PPDS can not only put customers’ safety at risk, but those who don’t comply also face the possibility of large fines of £5,000 per instance and reputational damage , with longer-lasting consequences for customer

numbers THE RIGHT TOOL FOR THE JOB One way to achieve compliance with Natasha s Law reliably and efficiently is by adapting your labelling processes Small businesses have historically opted to handwrite their labels, but these are time-consuming and risk poor legibility Pre-printed labels from an external supplier is one alternative , but can lack flexibility and prove costly as any changes or additions to a product’s ingredients will mean ordering a new run of labels and potentially throwing away unwanted bulk-printed batches An on-site printing solution avoids these issues To help business of all sizes comply efficiently, integrated packages are available that bundle a label printer with easy-touse menu-management software These make it simple to keep your labels up to date as you make changes to your menu, and multi-site solutions are available for those businesses with more than one outlet If you ’ re looking for a compliant labelling solution, a Brother printer can help make it easy, whether as a standalone device or as par t of a turnkey menu-management system from one of our par tners To find out more go to Taking the Fear From the EHO Inspection Ask any food operation, and they’re likely to agree that an EHO inspection provokes feelings of anxiety and sleepless nights But it shouldn’tfor establishments who audit carefully and have the right checks and processes in place , an inspection should be an oppor tunity to demonstrate their competence and secure that crucial 5 rating The Food Hygiene Rating Scheme (FHRS) relies on regular face to face meetings on the food premises which allows the EHO to see the facilities, ask questions and examine process, paperwork and general hygiene standards Dependant on the evidence available during the inspection, the EHO will score the premises in three key areas and the rating will be awarded based on these scores Environmental health practitioners are a valuable source of information and advice and can help a food business shift their operation from good to great The Safer Food Group have teamed up with a leading Environmental Health consultant to produce a comprehensive FREE training course to help food business managers assess their readiness for their inspection, available now from www thesaferfoodgroup com The course details the three areas of an inspection and how it will be under taken Learners are suppor ted by a comprehensive checklist that
secure a 5 rating uses a blend of video and written content to suppor t the learner throughout their training Businesses with SFG accounts can secure access to the free course for any employee with a learner account – adding even more value to our comprehensive food safety training por tfolio View the course and the whole por tfolio here: www thesaferfoodgroup com or call 0800 612 6784, info@thesaferfoodgroup com for more information FOOD HYGIENE RATING 0 1 2 3 4 5 VERY GOOD The Food Standards Agency
have recently announced its suppor t for Owen’s Law - a campaign to mandate allerg y information on menus in restaurants and cafes in the UK
in the food
written allerg
there is only guidance in place to advise those
industr y to include
y information on their menus It is not currently a legal requirement
s Law aims to change the law by requiring restaurants to clearly state the allerg y information in all of their dishes
backing to the proposal and plans to write to
government about the matter The FSA also said it would work on developing fur
guidance for
on how to provide written information for
food outlets
Food Safety 26 CLH News Apr/May 2024
Revolutionise Your Business's Allergy Management Are You Natasha’s Law Compliant? Many Still Aren’t

A New Oil Enters the Kitchen

Although Sunflower oil is a popular and well-regarded oil, it has a cousin, ‘High Oleic’ Sunflower oil that is less well known and vastly different

This new oil is impor tant because it has proper ties that will be of interest to professional cooks It is high in Oleic Acid, also known as monounsaturated fat (Omega 9) which is also the main fat in Olive Oil

It is not just about health though

High Oleic Sunflower Oil is par ticularly resistant to Oxidation (breakdown) and so will perform significantly more fr ying cycles in a busy kitchen Extensive trials have proven that the oil will outperform even a rugged Palm Oil and easily surpass a rapeseed or soya medium It can also be filtered cold and more cycles mean less downtime for the friers

High Oleic oil is stable in high temperature cooking and has a high smoke point which degrades more slowly than cheaper oils

Because the oil is strong it means that even with a modest premium price , it saves money and waste , so you are effectively increasing the quality of your ingredients and cutting costs at the same time

The oil is a great alternative to rapeseed as there are now calls to reduce the amount of Rape cropping as it is less sustainable than Sunflower crops, which are naturally resistant to insects and as a regenerative crop need less nitrogenous fer tiliser It is the most sustainable oil

High Oleic Sunflower Oil was once the preser ve of food manufactures who prized the resilience of the oil, but it is now available wholesale from Flavoil, who introduced the oil to the UK trade and its distributors

For more information please feel free to contact Mar tin McHugh on mar tin m@flavoil co uk There is more information on

the countr y with fresh chips and this supply remains ver y much at the hear t of our business today

We grow more than 15 000tn of potatoes each year and select the finest quality and best tasting, UK grown Red Tactor approved potatoes when producing our chips through our BRC accredited facilities Ever y batch of Triple F Chips undergoes rigorous quality checks prior to leaving site , ensuing we offer consistent quality tasty fr ying chips day in day out

Par tnering with a broad network of distributors allows for us to supply you with our freshly prepared and cut chips, wherever you are in the UK We have recently also made it even easier to order our chips having opened our own online shop to ser vice customers in areas where we continue to expand our distributor network

If you would be interested in finding out more about FFF, par tnering with us as a distributor or would like to discuss your fresh chip requirements in more detail please contact our sales team directly on 0113 5136875/ sales@fyldefreshandfabulous com /

Chef's Buyer's Guide Introducing the new Alber t Bar tlett inspired by James Mar tin range , a chef's dream come true for elevating catering menus with convenience and high-quality ingredients This range celebrates the renowned quality and taste that has made Alber t Bar tlett a beloved homegrown brand in the UK LUXURY MASH: Crafted from single variety British Alber t Bar tlett Potatoes, this high-end restaurantquality mash offers a rich taste and silky-smooth texture that screams luxur y Packaged in 800g containers for por tion control it can be cooked from chilled or frozen without compromising on quality CLASSIC MASH: Made from British Alber t Bar tlett Potatoes this high-quality mash is perfect for ever yday meals With the same convenient packaging and cooking versatility as the Luxur y Mash, it ser ves as an excellent base for adding your own creative twist CLASSIC FRIES: Experience the perfect taste and crunch with these classic fries made from British Alber t Bar tlett Original Rooster potatoes Coated and fried to perfection, these gluten-free fries are consistently tasty and crispy, ideal as a classic side or as a base for additional flavors TRIPLE COOKED CHUNKY CHIPS: Indulge in the ultimate chip experience with these chunky chips featuring a bespoke batter for the perfect crunch Made from British grown Alber t Bar tlett Original Rooster potatoes, these chips lock in quality and freshness through freezing, providing a delightful side or a canvas for culinar y innovation SWEET POTATO FRIES: Delight your customers with sweet potato fries coated in a unique batter that delivers a crispy outer layer and smooth sweet inner flesh These fries offer a healthier alternative with the same attention to quality and freshness found across the Alber t Bar tlett range SKIN ON FRIES & TRIPLE COOKED CHIPS: For a rustic touch, tr y the Skin on Fries or Triple Cooked Chips made from British grown Alber t Bar tlett Original Rooster potatoes The skin-on feature adds texture and flavour while the triple cooking process ensures a perfect crunch and fluffy interior, ready to complement any dish on your catering menu Elevate your culinar y offerings with Alber t Bar tlett inspired by James Mar tin range , where convenience meets quality to create unforgettable dining experiences for your customers See the adver t on the facing page for details Elevate Your Catering Menu with Albert Bartlett Inspired by James Martin Range Fylde Fresh and Fabulous Established in 2005, Fylde Fresh and Fabulous has fast become one of the UK’s leading processed potato vegetable and chip suppliers thanks to our exper tise in the field In those early days the Fylde Fresh and Fabulous team recognised the lack of consistency in the supply chain for manufacturers and food ser vice operators and addressed this issue by establishing a unique potato growing programme The result from this was a high-quality product for customers that provided a platform on which Fylde Fresh and Fabulous could build for the future Powered by potatoes! Processing over 1000 tonnes of vegetables each week, the peelings generated through this process are used in our ver y own bio-gas plant! Vegetable peelings, balanced with whole crop silage and animal manure , produce sufficient gas to generate up to 1800KWe per hour of both thermal heat and electricity This energ y is used to power and heat our Preston site with the remaining expor ted back to the National Grid supplying enough power to run over 1000 homes in the local community Triple FFF Chips remain at the hear t of all we do Since the star t of Fylde Fresh & Fabulous way back in 2005 we have supplied chip shops throughout
Apr/May 2024 CLH News 29

Chef's Buyer's Guide

Taking a Closer Look at Seafood in the Foodservice Sector

In the ever-shifting seas of consumer spending anyone involved in the selling of seafood can thrive from a better understanding of the current trends and market oppor tunities Our latest repor t, ‘Fish and Chips in Foodser vice , looks at the insights we ve uncovered based on data gathered over two years (to September 2023)

The first step to changing or reacting to buying behaviour is knowing what drives customers Our repor t on out-of-home seafood sales combines industr y data with consumer sur veys to reveal the bigger picture

The headline news is that, despite declining fish and chip shop sales, overall fish and chip sales across total foodser vice are recovering, with 1 1 million more ser vings in the last two years While the cost-of-living crisis has had a dampening impact on the market post-pandemic recover y continued steadily, slowing only in the most recent quar ter (July to September 2023)


Foodser vice equates to almost a third of the volume sales of seafood Of that fish and chip meals represent around 20% of all foodser vice seafood consumption In the two years analysed 337 million ser vings of fish and chips were sold – a 0 3% increase on the previous two years


Despite under-50s representing 73% of the out-of-home total of food and drink ser vings, 59% of all fish and chips ser vings are to consumers over 50 This skew is more apparent in pubs, where over 72% of fish and chips ser vings are to over-50s


Fish and chips perform better in adult-only occasions, par ticularly in pubs and full-ser vice restaurants where over 80% of ser vings are to adults without children


Saturdays are now the most popular day for fish and chips, with Fridays a close second Together, they account for 43% of all fish and chips ser vings per week


In line with the trading behaviours seen in foodser vice , there’s been an increase in purchases of frozen fish and chips products from supermarkets

as a cheaper substitute to takeaways For many people dining in at home has become the new ‘going out’


On-premises dining remains impor tant to people for the socialising oppor tunity it offers with full-ser vice restaurants seeing an overall traffic growth of 2 5% Meanwhile , fish and chip shops have seen a significant dip in sales as consumers tighten their purse strings to cope with the cost of living


– THE 5 ES

1 Engage younger consumers to broaden the consumer base

2 Expand the buying window by finding ways to make fish and chips relevant throughout the week

3 Embrace deliver y ser vices and app-based ordering, and explore digital loyalty schemes

4 Explore oppor tunities to diversify with por table snacking options or expand menus for fish and chip shops

5 Emphasise value for money, promoting fish and chips as a delicious, filling and affordable meal option

In navigating the evolving landscape of the fish and chips market, businesses must be willing to adapt, innovate and strategically target emerging oppor tunities to ensure sustained success

Want to dive deeper? Read the full repor t at www seafish org/insightand-research/seafood-in-foodser vice-data-and-insight

Atlante: Excellence Beyond Borders; Exploring Flavours, Markets and Opportunities


We develop, source , manage & distribute private label and branded food, wine & textiles

We delight in connecting retailers in the UK and Ireland with our fantastic network of regional Italian producers Whether your needs lie in food ser vice products, private label, impor t/expor t, or brand creation, we can help THE ATLANTE METHOD

Our exper t cross-functional team works on an end-to-end process basis with you, to develop tailor-made products for your specific requirements, from brief to basket Atlante is unique as we are neither an agent nor broker We are a value-adding link between retailers and producers

We are totally independent and do not represent producers so are able to use our exper tise to identify the producers best suited to meet your needs

We simplify the process and help you to do more with less and in in doing so we save cost, we save time and we save effor t


We are a dynamic and international team of professionals We operate all over the world through a network of producers and our international staff Our headquar ters are located in Bologna, in the hear t of the Italian Food Valley whilst a dedicated team is based in London suppor ting our UK customers and par tners We bring together the best of Italy and UK, whilst also working globally For all enquiries

30 CLH News Apr/May 2024
co uk
check out
website here: www atlanteuk co
and to
your brief with us today, please contact: uksales@atlanteuk

Carpigiani is the global leading manufacturer of soft ser ve , milkshake , gelato, and frozen drink machines As industr y leaders, we know best how to balance the science and ar t behind this colourful sector of food production, and we ’ re taking our ser vices even fur ther by providing exclusive insight and extra suppor t that our customers deser ve with our Soft Ser ve and Shake Consulting scheme

Desser t specialists and business owners can get the recipe for sweet success with first-hand exper tise from Carpigiani development chefs dishing up industr y insights, flavour trends, menu development, and how to get the most out of the latest technolog y from soft ser ve and shake machines

Our Carpigiani consultants will show you various techniques and accessor y recommendations to help put tailored twists on your soft ser ve and shake products and explain how these ideas can be developed using different flavours, ingredients, textures, and colours to create a solid business strateg y to help develop your desser t and drink menus This brand-new initiative is set to leave attendees feeling confident and inspired to shake up their menus using insights from Carpigiani UK’s development chefs

The Soft Ser ve and Shake Consultancy sessions focus on four key areas: machine configuration and settings food style , machine-mix capability analysis, and operations management This will cover ever ything from

understanding successful retail concepts to profitability targets and expected sales flow

As all the Carpigiani machines are manufactured with the industr y-leading and patented technolog y Hard-oTronic - which consistently measures and adapts the mix consistency - as well as Carpigiani’s patented Hopper Agitation technolog y - ensuring the mix stays fresh without splitting - the four-hour sessions will explain and demonstrate how to best utilise these ground-breaking features to create a truly special and delicious product

If you ’ re looking for new ideas, techniques, recipe inspiration, or the perfect machine for your business, the new Soft Ser ve and Shake Consultancy run by Carpigiani UK is most definitely for you!

The courses are £35+VAT and bookable on the website - www carpigiani co uk/soft-ser ve-consultancy Alternatively please call Carpigiani UK Ltd on 01432 346018 or see the adver t on page 7

Follow us @CarpigianiUK

LittlePod - The Campaign for Real Vanilla

When LittlePod launched in 2010, we discovered that even some of the best chefs in the business did not realise that vanilla was the product of an orchid

It became clear that there was a need to educate cooks about real vanilla as opposed to the ar tificial alternatives that had become so prevalent

This prompted us to initiate our Campaign for Real Vanilla – a mission that continues to this day

Four teen years later, having inspired countless professionals to keep it real in their kitchens, we are delighted that so many young people are using LittlePod products

Educating future generations of chefs remains high on our agenda and at Colchester Institute , patisserie teacher Stephanie Conway is helping spread the word

As we see some welcome signs of spring, the eating out market is also showing evidence of green shoots, and we look forward to seeing consumer optimism and visits to the on-trade recover though the year

So how do we tempt them back and nur ture spend with the right menus? To help hospitality businesses stay ahead of the cur ve , Bidfood have uncovered five key trends that are shaping consumer choices in 2024

This year it s all about creating a sense of adventure and providing consumers with the oppor tunity to tr y something new, as well as focusing on authenticity and provenance Consumers also continue to be sustainability and health-focused, and these concerns are also influencing their choice of venue as well as food and drink From interesting flavour pairings, to creative , playfully presented dishes, a twist on British cult-classics and an increased focus on health and wellbeing – this year ’ s trends are tipped to be more exciting than ever!

great scope for chefs to be creative and have fun when planning their menus for 2024 68% of consumers find British fusion appealing, with over a third (35%) feeling this is because it bridges the gap between the exciting flavours of global cuisines and the safer ground of familiar British classics Tr y mixing up your Sunday roasts, English breakfasts and even desser ts such as crumble with interesting global flavours

To suppor t with the unveiling of these trends, Bidfood has launched its 2024 interactive guide , designed to help operators navigate the changing market and consumer behaviours, adapt their menus and fully explore the latest cuisines and flavours taking hold of the industr y The repor t also comes with a range of useful suppor t tools, including new additions to the trends video series expanded web content tasty new recipes and much more

For a look at the trends and to download the interactive trends guide head to their website: www bidfood co uk/food-and-drink-trends-2024

British Fusion is one of the trends which allows

We have to teach these kids not just how to use vanilla but also what it is where it s from and why it matters,” Stephanie said “The ethical side is impor tant and we must teach the students about sustainability If we don’t they’re not going to go into their own kitchens and educate their staff in the future

LittlePod is the only vanilla we use We get through tubes and tubes of vanilla paste and we love it The consistency is perfect and the tube is great You can squeeze ever y last little bit out, which is something we always do here I’m always stressing to the students that it’s impor tant to use real ingredients and nothing is better than LittlePod ”

Janet Sawyer MBE BEM, LittlePod’s founder and MD, has given numerous talks at the Michael Caines Academy, whilst Joe Mann, our former marketing manager, is now inspiring his students as Head of Food and Nutrition at Queen’s College in Taunton

Joe brought his current cohor t to LittlePod’s base in East Devon for last summer ’ s King’s Award for Enterprise presentation With education still at the forefront, and with such enthusiastic advocates on board, we re hopeful that the top chefs of the future will keep it real for years to come

www LittlePod co uk or see the adver t on page 30

the nationwide-based air and water hygiene company, has recently launched its new Kitchen Extract Auditing ser vice It has been developed primarily to suppor t Facilities Management companies when they take on a new multi-site contract When a new facilities management team takes over the running of a new multi-site contract, they may, as par t of that contract be required to make sure that the current specialist cleaner of the kitchen extract systems is carr ying out the work to the required standard As a member of the BESA and the Ventilation Hygiene Elite Scheme , Swiftclean has the experience and qualifications to carr y out these audits and ensure that they have been completed thoroughly and competently following the TR19® Grease specification TR19® Grease is issued by the BESA (Building Engineering Ser vices Association) and is widely accepted as the leading source of authority on kitchen extract system hygiene Our audit repor ts include a summar y of the overall condition of the extract system with photos They will detail the grease thickness levels before and after the clean and, if there are any inaccessible areas they will make recommendations as to how to resolve these issues More and more insurers are now insisting that systems are cleaned to the TR19® Grease specification It is impor tant for you to check your policy as there will be a possibility that you may not be paid out in the event of a fire if you cannot provide clear evidence of your compliance with TR19® Grease Swiftclean, as a member of the Vent Hygiene Register, is also a leading provider of exper t cleaning for kitchen extract systems routinely providing clients with compliant systems www swiftclean co uk See the adver t on page 34 for details Chef's Buyer's Guide 32 CLH News Apr/May 2024 Cleaning and Hygiene Carpigiani Shares Recipe For Sweet Success With New Soft Serve Consultancy Discover Bidfood's 2024 Food and Drink Trends Please mention the Caterer, Licensee & Hotelier News when replying to advertising Practising good hygiene maintenance is crucial for creating a safe and sanitar y environment for facility users in the hospitality sector Consistently implementing proactive cleaning measures helps to reduce the need for intensive deep cleaning, allowing facilities managers to allocate resources more efficiently By preventing the entr y of dir t into the building, the accumulation of unwanted debris inside can be reduced by up to two thirds, maintaining high hygiene standards A key way businesses can ensure hygiene maintenance is upheld is through selecting the right product for the job The Kärcher Puzzi 8/1 spray extraction cleaner is a product that is renowned for its exceptional cleaning performance and efficiency This compact machine effectively sprays cleaning solution deep into textile fibres, dislodging dir t which is then swiftly removed through back suction Its rapid dr ying capability ensures that textile surfaces can be promptly reused helping to increase efficiently and decrease safety risks For facilities prioritising operational efficiency steam cleaners like the SG 4/2 Steam Cleaner from Kärcher, offer a compelling solution Featuring onboard water tanks designed for continuous operation these steam cleaners minimise downtime , enabling cleaning teams to work uninterrupted for extended periods In today’s environment where businesses face increased scrutiny regarding cleanliness and hygiene all venues must show close attention to their cleaning practices From product selection to staff training and investment, prioritising hygiene is essential for achieving business success Kärcher Professional allows facilities to prioritise cleaning and hygiene with high performance efficiency with a vast range of products available www kaercher com/uk Cleanliness is Always in Season Independent Kitchen Extract Auditing Service

Cleaning and Hygiene

Reckitt Pro Solutions are proud to be presenting at Interclean 2024 (14-17th May) and will be bringing their por tfolio of internationally recognised cleaning and hygiene brands to Stand 403 in Hall 11 Reckitt Pro Solutions will be bringing the latest research results information and best practices for cleaning and hygiene in commercial spaces and demonstrating the role efficient and effective products have in helping create cleaning and hygiene protocols that suppor t stronger businesses

Jonathan Weiss, Commercial Director for Global Business Solutions EUANZ at Reckitt Pro Solutions, shared his excitement for the event and the oppor tunities that it presents: “Interclean is one of

In some ser vice industries cleaning is a necessar y byproduct of other activity

However for hotel managers it is par t of what makes your front-of-house impression from your foyer to your bar restaurants and rooms In any case , good hygiene takes time and resource to get right But can better cleaning lead to better productivity?

For hotel managers, maintaining a clean space for guests is pivotal and can be the difference between a guest returning or not Fur thermore with social media and public reviews becoming ever more commonplace hygiene is a key factor in ensuring the hotel s reputation is upheld

The simple answer is yes - by investing time in creating better cleaning practices and equipment you can keep staff moving forward throughout the workday to reduce lost time For example Tork Xpress® Multifold hand towel refills are 50% compressed enabling dispensers to hold twice as many towels to ser ve twice as many customers before requiring a refill With a simple upgrade you can save your staff time refilling and save valuable time for your end user This improves the overall efficiency of the business to help you offer the best possible experience to guests Additionally by designing the hand towel dispensers to only provide one towel at a time , Tork is helping to reduce waste , so businesses get more from less and reduce environmental impact

For more information on our hygiene solutions, visit www tork co uk

the most significant dates in the calendar, and it presents an oppor tunity for us to deliver the latest hygiene research and thinking as well as talk to businesses about the cleaning needs of their spaces along with the hygiene needs of staff and customers ” “In addition to our VIP lunch workshop, we will be at stand 403 consulting with attendees and discussing how to strengthen businesses through efficient and effective hygiene and cleaning protocols At the stand Reckitt Pro Solutions will be demonstrating how their exceptional hygiene solutions help create stronger businesses Alongside Dettol and Sagrotan the Finish Professional range will also be a key focus Specifically formulated for professional dishwashers The Air Wick range will also be on the stand at Interclean 2024 Products on show will include newer additions such as the award-winning Air Wick 24/7 Active Fresh which is the brand s first aerosolfree automatic air freshener and has a 95% naturally derived formula free from dyes and propellants See the adver t on the facing page for fur ther information or please visit uk reckittpros com Please mention the Caterer, Licensee & Hotelier News when replying to advertising 34 CLH News Apr/May 2024 Better Cleaning Means Better Productivity For Hotel Managers Reckitt Pro Solutions are Proud to Be Offering Exceptional Cleaning and Hygiene Solutions for Stronger Businesses at Interclean 2024

Products and Services

Prowrap Dispensers are a Cut Above

Did you know that just 1kg of food waste sent to landfill produces the same amount of carbon emissions as 25,000 500ml plastic bottles?

That’s not to say plastic waste isn’t also a problem that we need to solve But the impact of food waste is much more serious, while also being harder to describe and much less direct And, as around 12% of all wasted food occurs in the hospitality and foodser vice sector foodser vice operations have a direct influence on this ver y real problem

At Prowrap, we ’ re committed to helping foodser vice operators balance food and material waste minimising both to create a more efficient profitable kitchen

That’s why we ’ re updating our market-leading Speedwrap film, foil, and parchment dispensers with a new improved range – the Speedwrap Pro –making them faster, safer, and more efficient


Outside of environmental considerations, there’s also the financial angle to consider Wasted food is wasted money – and at a time when the costof-living crisis is squeezing already thin profit margins, this can have catastrophic consequences

WRAP estimates that food waste costs the foodser vice sector £3 2bn ever y year – an average of £10,000 per outlet This is money that many outlets simply cannot afford to lose Throwing food in the bin means you re leaving money on the table

However, on par ticularly busy shifts in the kitchen, it’s easy to see how wrapping and unwrapping small batches of ingredients or garnishes can get missed from time to time

That was the problem we , at Prowrap, set out to solve when we designed our new Speedwrap Pro dispenser Like its predecessor, it cuts

Now made in the UK, we designed the Speedwrap Pro to be as efficient as possible – and that process always begins with safety Nothing can derail a kitchen’s process like an accident, which is why we improved the cutting action of the Speedwrap Pro with a patented sheathed blade The blade only unsheathes and makes a cut once the lid of the dispenser has been pushed closed, dramatically reducing the risk of accidents

The compact 300 model is ideal for smaller kitchens thanks to its minimal footprint Meanwhile ,

ingredients But the benefits of the new dispensers go beyond reducing food waste , as they are also designed to reduce material waste with each use

The Speedwrap Pro is launching a fully recyclable refill roll across its film, foil and parchment range The plastic adapter required for the previous model will be removed and as a result, will dramatically reduce plastic use We’re excited to be introducing a range of fully recyclable films and our foil refills which are proudly made from recycled content

As the foodser vice industr y continues to throw up unexpected challenges, it’s impor tant for operators to have a set of tools and processes they can rely on That’s why Speedwrap Pro is a must for any kitchen looking to reduce its overall environmental impact and improve efficiency

For fur ther information visit https://wrapex com

Our powerful combination of stylish design and creative technolog y enables discerning clients to choose a bespoke finish for their Fracino espresso machine Our exper tise caters for individuality – whether it be to enhance a theme or interior design, promote a brand - or simply to challenge convention

We offer the option to select a bespoke mirror finish in a range of lustrous colours, which draw out the beauty of the highly polished stainless steel, whilst an extensive range of dramatic solid colours – in a satin or matt finish – are available to complement and enhance the interior designer’s creativity and provide the finishing touch befitting the individuality of the exclusive luxur y restaurant and coffee bar

Transforming the purely functional into an enviable work of ar t; that s Romano!

drink quality multi-lingual display selection and digital programme set-up for easy user adjustment capa-

Fracino - +44 (0)121 3285757 sales@fracino com www fracino com or see the adcer t on page 13

36 CLH News Apr/May 2024
precise lengths of cling film with a simple press on its lid, streamlining the wrapping process while also minimising the amount of cling film that is wasted If you ’ ve ever spent precious time wrestling with a box of cling film tr ying to get the integral cutter to make a clean cut, you
understand how that time can add up quickly, spilling over into the rest of the kitchen processes
y serrated cardboard edges and twisted, ragged lengths
cling film – just quick clean cuts ever y
time That’s
Pro All dispensers are made in the UK, significantly
carbon footprint during the manufacturing process The Speedwrap Pro 300 and the
Speedwrap Pro 450 model feature several upgrades that emergered from our understanding of the fine balancing act between food and plastic waste
the wider 450 model is essential for catering businesses that regularly have to wrap larger platters of prepared food or other ingredients Both models include antimicrobial technolog y for enhanced dispenser protection to reduce the risk of contaminants spreading onto stored food during the wrapping process which will help when preser ving highly perishable
Thanks to the New Speedwrap Pro Exclusive Elegance and Quality by Design Benefiting from Fracino's extensive research and development programme world class engineering skills and state-of-the-ar t production technolog y, the Romano-R is a genuine fusion of style and luxurious quality Available in 2
outstanding finish Featuring latest technolog y integration, the full width touch pad features ‘digital trace’ icons for the drink selection and a wide range of control features within the programme - including controlled on/off times for maximum energ y efficiency, coffee extraction displayed in volume and time for each espresso shot for precise
or 3 group versions, it boasts all the power, technical qualities and reliability synonymous with Fracino products in a stunning design to create the ultimate coffee bar furniture The Romano elegantly combines classic cur ves and retro styling with contemporar y materials and close attention to detail, ensuring a truly
CLEAN Linen & Workwear are one of the UK's most trusted laundr y companies They supply tailored workwear solutions provided by real people Their comprehensive laundr y network means they can ser vice customers throughout England and Wales, providing chefswear, workwear and linen rental ser vices Whether you operate from a single-site hotel, pub or restaurant or have multiple locations, CLEAN can tailor a workwear rental solution to suit your business requirements They offer a range of functional non-restrictive breathable chef clothing perfect for the modern commercial kitchen, ensuring that your people look smar t and are comfor table , boosting their confidence and productivity They offer various uniform options to suppor t the entire kitchen brigade , from Executive Chefs to Kitchen Por ters With their workwear rental ser vice , you can say goodbye to the hassle of purchasing, storing, and maintaining chef and kitchen uniforms Instead, enjoy the convenience of a hassle-free rental system that provides freshly laundered garments whenever your team need them By renting with CLEAN, you can avoid upfront purchase costs, spread the payments over your contract, and ensure quality and care with ever y wash Deliver y is free , and there are no hidden charges; contracts even include repairs Each item of clothing can be branded and tailored to the wearer with logos and embroider y Their managed ser vice prevents issues compiling when supplying your team with work clothes; a convenient locker valet ser vice helps distribute and store uniforms, and they tackle minor repairs early to extend the ser vice life of a uniform Ultimately this avoids costly replacements wherever possible as it reduces uniform losses, and uniforms only need replacing when a repair is not safe or cost-effective With CLEAN's workwear rental and laundr y ser vice , business owners can focus on what matters most running their business while CLEAN takes care of the rest To find out more visit: www.cleanser or see the adver t on page 3 CLE AN Do The Workwear, So You Can Do The Work Sustainability shouldn’t be difficult But, with ever present energ y demands leisure and hospitality organisations are potentially significant contributor to UK carbon emissions However as a sector it has been one of the first to lead the charge in sustainable practices Activities such as responsible sourcing of ingredients through local suppliers has become a familiar activity for many businesses, defining a brand and encouraging engagement from new customers who are increasingly aware of, and seeking to par ticipate in collaboration with brands which empower them to make eco-conscious choices more easily The existence of such sustainable culture is par ticularly advantageous when addressing the more challenging technical challenges of addressing sustainability within our buildings Water heating – which alone can account for anywhere up to 30% of overall daily energ y demands – is inherently more complex and expensive in the commercial sector as regulations are more exacting to ensure the safety of staff and customer alike Addressing the sustainability of inherently business-critical water heating is the most straight-forward and therefore cost-effective way to unlock energ y savings Working as a ‘closed system’ water heating is easier to upgrade without major structural changes, the focus being on the plant room storage and heat sources, whether gas or preferably electric and renewables in the shape of air source heat pumps (ASHP) and/or solar thermal The renewables are deployed in a hybrid approach to provide low carbon pre-heat, reduce the energ y demands on gas or more expensive electric offsetting operational costs, reducing carbon emissions, and as a bonus avoiding costly scale buildup in hard water areas A well-designed water heating system will actively meet demands when required, minimising flow and return to avoid waste energ y When combined with hot water conser vation effor ts which can include low-flow showerheads or tap aerators, there is a real oppor tunity to cut wasteful energ y demands from a daily ser vice supply Such practical responses are eminently repeatable and ver y demonstrable , enabling capital investment in sustainability to be clearly communicated to both staff and customers building trust and attracting the environmentally conscious Adveco can help your sustainability strateg y with hot water system metering design and supply to maximise investment and minimise buildings works www adveco co or see the adver t on page 9 Unlocking Sustainability With Hot Water A brand-new integrated range of products for cooling and keeping ales is being offered by seasoned ale engineers Filton Brewer y Products A newly developed and patented cask cooler beats all records for speed and efficiency in cooling real ales, working in tandem with a modular and rather neat piping system, which makes use of standard fittings from the likes of Wickes or Screwfix, Filton can ensure precise ser vice temperatures are delivered and at around only 10wh per cask the Spile Probe is a serious contributor to the decarbonisation effor t “The new range closes a long standing, industr y wide weakness, in the products offered to those wanting a reliable and professional system for cooling and ser ving cask ales in out-of-cellar situations, typically back bar dispense or beer festivals But this system goes much fur ther, learning from the days before cellar cooling and applying modern technologies There s huge potential for energ y and cost savings in the cellar, without any significant change to normal ser vice routines” For more info call 01323 847386 or email or see the adver t on page 5 Pub, Bar & Brewery Equipment - Filton Brewery Products
Mobile Kitchens Ltd specialises in the hire of temporar y catering facilities and foodser vice equipment Ideal for events or to provide temporar y catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economical solution to the caterers’ needs Production Kitchens, Preparation Kitchens, Ware-washing Units, Dr y Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex Alternatively we can offer modular open-plan facilities usually for larger longer-term hires We offer a free design ser vice , and project management from concept through to deliver y and installation on site , plus full technical suppor t throughout the hire period So if you ’ re planning a refurbishment or need to cater for an event then why not give us a call and we ll be happy to provide advice and put forward a competitive proposal For fur ther information or to arrange a site visit, email: sales@mk-hire co uk or call us on 0345 812 0800, or visit our website: www mk-hire co uk Temporary Catering Facilities “Meiko already leads the market in terms of sustainability for rack transpor t dishwashing " says Meiko UK MD Paul Anderson "and Meiko has once again stunned the market by announcing massive savings on energ y and water which could not have come at a better time for UK caterers ” Meiko previously announced in 2023 running cost savings of up to 21% for its new MiClean undercounter dishwashers! ‘Maximising productivity with minimal staff ’ is our theme – ask us how a re-design can help boost productivity ’ • Up to 21%* energ y and up to 38%* water can be saved (* compared to the previous model KM 280) thus reducing operating costs The UPster K range is what Meiko calls its ‘restaurant’ dishwasher because UPster provides top-quality cleaning with minimum space requirements The theme of this year ' s HRC stand is helping caterers combat staff shor tages Meiko's dishwashing specialists explain how using sound design ergonomics and clever accessories such as tabling and sor ting stations are vital to maximising productivity with minimal staff UPster K comes in a choice of lengths giving caterers precisely the dishwashing capacity needed, from 120 racks per hour to 150, 190 and 210 There is maximum flexibility for dishwash design because UPster K can take a variety of shapes using powered exit and entr y cur ves, tabling and sor ting racking Heat recover y systems come free with UPster K because they are built in at the factor y Given sufficient air changes no direct exhaust air connection is usually required because heat recover y effectively manages air quality Award-winning customer ser vice includes commissioning always by Meiko At a time when operators are looking for guaranteed hygiene , combined with maximum economy and improvement to staff working conditions – the steamfree UPster machines provide the most sustainable rack transpor t choice MEIKO Announces 38% Less Water, Detergent, Rinse Aid and 21% Less Energy Consumption on Upster Rack Transport Dishwashers Kitchen Equipment and Fit-Out Apr/May 2024 CLH News 37 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Kitchen Equipment and Fit-Out

Caterquip Ventilation Ltd is proud to be celebrating their 23rd Anniversar y this year This Warwick based company offers nationwide coverage for all your commercial catering needs: free site sur veys, quotations and designs (C AD), quality bespoke and standard fabrications specialist knowledge of catering ventilation systems including input air, odour reduction (carbon filtration and ESP) and sound attenuation Affiliated members of Constructionline and CHAS, Caterquip Ventilation have a strong hold in the marketplace often advising industr y professionals on ventilation systems to a DW172 specification & BSEN:6173 They have strong relationships with all leading kitchen equipment suppliers, and they offer a kitchen design ser vice to help you build your ideal kitchen Projects under taken have included Olympic Villages, Basildon Hospital, The Mitre Hotel at Hampton Cour t, The Truck Stop at Anglesey The Lodge at Old Hunstanton, Colleges, Schools, Hotels, Restaurants and Public Houses They ensure their systems are compliant with the current guidelines whilst maintaining an efficient and dynamic facility With extensive knowledge of manufacturing and installing ventilation systems, they can help you design the best kitchen within the space available Call: 01926 887167, visit: www caterquipventilation co uk, email: info@caterquipventilation co uk Reliability is absolutely essential for busy commercial kitchens This is especially true when pumping hot wastewater from equipment such as pasta boilers glasswashers dishwashers, combi ovens and even sinks with Zip taps The Problem: While all wastewater pumping systems utilise submersible pumps, these are generally only designed for pumping wastewater at nominal temperatures of 35°C The Solution: For wastewater coming from a system that regularly discharges hot wastewater a submersible pump rated for continuous use is therefore essential Over many years of testing and development, one range of pumps has become the benchmark for reliable hot wastewater pumping These are the Jung Pumpen 730HES (10m closed valve), or for higher discharge requirements, the 1030HES (12 5m closed valve) Due to their internal shaft seal design, specification and choice of construction materials these pumps are reliably rated for continuous operation at 90°C , meaning that they are specifically designed for hot wastewater These unique pumps can be used as par t of an automatic hot wastewater pumping system and a number of different floor mounted tank designs and options are available These include the Pump Technolog y Ltd, DrainMajor (pictured) for single pump specification or, if a twin duty standby pumping system is required, the DrainMajor Duo and DrainKing The automatic star t stop is controlled by the pump ’ s own large , triangular, low-level float, which is external to the pump body and attached via a rigid float arm This design ensures accurate and reliable operation even when the incoming flow is turbulent or contains debris that could tangle or block conventual lead or tube float systems More assistance and technical advice is always freely available from the experienced Pump Technolog y Ltd team, who will ensure that the correct pumping system to meet the required discharge pumping parameters is specified for any application Caterquip Ventilation Hot Wastewater Pumping – The Problems and the Solutions! Fridge Seals Direct Fridge Seals Direct proud to be UK's no1 supplier of replacement fridge and freezer seals We fabricate for a wide variety of commercial fridge & freezers The management team at Fridge Seals Direct have over 30 years of experience in the refrigeration industr y and have each spent many of those years installing gaskets and hardware for a range of styles, brands and sizes of fridges From restaurant kitchens to food warehouses - we have experience in dealing with fridge & freezers of all sizes and scales To learn more about fridge seals, be sure to explore our range of extensive guides on how to replace a refrigerator door seals Otherwise , find your specific guides in how to identify, measure , install or maintain your fridge or freezer door seal Our reputation in the industr y along with our commitment to providing a high-quality gasket without having to buy from the factor y allows us to have competitive pricing and fast turnaround time Tr y us out, order your door gaskets from us and discover a better way to do business We are here to help you www fridgesealsdirect co uk 38 CLH News Apr/May 2024 Evolution Fryers and Filter Units The Premium Fryer and Bur ner System The ultimate solution for any catering establishment, perfect for pubs, hotels, restaurants, cafes and much more Kitchen Equipment and Fit-Out Operators should consider when purchasing a fr yer and their oil the oil capacity against production rate , burner efficiency and recover y rate as well as a true cool zone in gas fr yers to help prolong the oil life Blue Seal V ray Gas Fr yers are our premium fr yer and burner system, which come at a higher price compared to some competitors’ gas models However the fuel efficiency, cost saving, performance and stainless steel high build quality far out way the additional initial cost to the operator Blue Seal produce high performance thermostatic controlled gas & electric fr yers Our Evolution range gas fr yers GT60, GT46 & GT45 have a premium feature benefit of all using our patented “V’Ray” burner system This system uses infra-red technolog y radiating the heat into the tank only heating the area of oil the baskets are sitting in This promotes incredibly fast recover y rates, high efficiency for limited fuel consumption provides a true cool zone in conjunction with the specially shaped tank The true cool zone prevents crumb and food debris that drops below the batter plates from continuous cooking and carbonising, which in turn helps prevent the degrading of oil quality This all achieves considerable cost saving for the operator with fuel and oil as well as time efficiency, producing the finished products Blue Seal also offer an additional Filtration units that give a fantastic solution to improving oil life , have great mobility and space saving features as well as powerful pumps & full stainless steel construction Moisture fatty acids and food residue contaminate cooking oil, spoiling fried food taste and causing the oil to smoke Blue Seal Filtamax removes impurities, quickly and effectively maintaining consistent high cooking quality and considerable extension of oil life The Carbon Pads remove sub-micron par ticles down to 0 5 microns – this is 100 times smaller than a grain of sand Daily filtering of fr yer oil using carbon filters can massively increase the life span of the oil creating large cost savings and create more consistent finish and taste to the food product Blue Seal Fryers and Oil Filtration By David Chesshire , National Accounts Manager, Blue Seal (www blue-seal co uk) • Be ready for your inspections • Damaged fridge seals are unhygienic • Make your fridge more energy efficient with a good seal on your fridge • We provide custom seals for cold rooms, discontinued models, and units with no identification information • Next-day delivery service • Discounted prices on large orders WhatsApp, phone, and email support 07936807320 sales@fridgesealsdirect co uk fridgesealsdirect co uk Rational iVario by CEE Boil, fry and deep-fry with just a single cooking system Rational iVario by CEE You can boil fr y and deep-fr y with just a single cooking system Up to 4 times as fast and with up to 40% less energ y The iVario thus replaces numerous conventional kitchen appliances Such as the stove pots, pans, deep-fat fr yers, pressure cookers and bainmarie And in the restaurant, it is impossible to imagine the mise en place and à la car te without it Use the iVario to blanch, deep fr y or confit effor tlessly and in no time Thanks to the powerful heating system iVarioBoost, the oil is heated in record time and you can star t deep-fr ying immediately At the same time the temperature is regulated so sensitively and precisely, that even meat, fish or vegetables can be prepared using the confit method Call For the best prices in the UK on 01902 495634 Apr/May 2024 CLH News 39 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

If you want to build trust and relationships with your customers CardsSafe can help The system wirelessly and securely holds customers' bank cards while they run a tab As a result, staff can spend more time with customers, upsell and build valuable relationships Customers will also feel more relaxed knowing that their cards are safe The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab As a result, the technolog y not only protects against credit card fraud but also eliminates dine and dash and allows for checking the validity of bank cards The CardsSafe system has revolutionised how hospitality businesses manage their customers' payment obligations The wireless technolog y can be safely tucked away behind the bar, POS or ser vice station The units are easily installed, and the system does not capture data, so it never breaches GDPR CardsSafe helps pubs, bars and restaurants avoid losses, and it helps to increase profits That s why over 5000 venues trust CardsSafe to manage their customer food and drink tabs and leisure facility hires From Young's pubs to Hilton Hotels the London Golf Club Lord's cricket ground and numerous restaurants and bars utilise the CardsSafe system Timothy Young's Bar Manager explains "Average spend is up, and chargeback has vir tually disappeared after we installed CardsSafe , which really puts our customers' minds at rest " CardsSafe is affordable too Each unit contains ten card drawers that can be hired for just £9 95* per month In addition, each unit hire comes with customer ser vice troubleshooting and free replacement keys Additional units can be added at any time For more information please visit www.cardssafe .com In football, it's not only about the game; it's about creating a memorable experience for fans That's
clubs are continuous-
to enhance matchday
providing more
for their suppor ters Notts
new bar inside a repurposed shipping container at their Meadow Lane stadium with the aim of improving fan experience and boosting matchday revenue To ensure seamless operations and efficient transactions at the new bar Notts County turned to MCR Systems, a leading provider of EPOS (Electronic Point of Sale) solutions INSTALLING A WINNING SOLUTION MCR Systems swiftly responded to Notts County's needs by installing eight cutting-edge EPOS terminals with the new bar These state-of-the-ar t terminals were equipped with interactive media screens and integrated payment devices, providing a robust solution to manage the bustling crowds during home games MCR Systems conducted thorough training sessions with the club's team to ensure a seamless transition and help the team maximise the functionality of the new system Notts County FC Nets Immediate Results The installation had an immediate and practical effect Fans enjoyed shor ter wait times and quicker transactions, significantly improving their matchday experience Encouraged by these positive outcomes Notts County FC decided to take fur ther steps to enhance their matchday offerings by expanding their par tnership with MCR Systems Notts County ordered an additional ten terminals from MCR Systems for two new sections in the away end of Meadow Lane These terminals were operational just in time for the Boxing Day fixture against Doncaster Rovers fur ther enhancing the stadium's amenities and revenue potential MCR Systems T: 0116 299 7000 E: enquiries@mcr-systems www.mcr-systems See the adver t on the back cover Notts County FC's Fan Experience Transformed with the Help of MCR Systems Hospitality Technology Ostara Systems focuses on helping clients manage maintenance costs, especially in the F&B and Hotel sectors with clients such as Whitbread and Admiral Taverns The Ostara System establishes a culture of paying for completed work using automatic cost calculations based on contractor rates and time on-site The Ostara Mobile App validates engineers ' attendances to sites, while proprietar y Bluetooth technolog y can replace QR codes for more accurate data Fur ther cost control options include replacing fixed cost quotes with estimates based on agreed rates, time , par ts, and miscellaneous costs, acting as a ceiling for costs rather than a fixed amount This then works alongside the check-in and time on site processes cited earlier, resulting in the client only paying for actual time spent and par ts used Customizable authorisation rules allow for flexible approval processes, based on a range of conditions At all authorisation statuses there is functionality for spend value comparison to a budget However, it is clear to Ostara that it is not just client expenditure that proves costly, but also administrative labour An automated invoice validation process reduces invoice review time , while legislative compliance repor ting identifies actual compliance levels and PPM needs, based on what clients should have not just what they have Ostara s also has a built-in auditing process that allows clients to audit invoices based on specific criteria and sample size Finally, one of the key applications and benefits of a C AFM system is client ‘buy-in’ to the process and world of maintenance Ostara’s self-ser vice por tal and mobile app enhance client involvement and job information capture improving the maintenance process All work order information can be captured, including all email chases and notes, resulting in clear job histor y in one place Contact us on: +44(0)844 880 2582
Attention all hospitality business owners! Are you tired of dealing with poor WiFi that's costing you positive reviews and customer satisfaction? It's time to take control and enhance your venue ' s connectivity with Castra Solutions at your side Our team specializes in providing tailored Hospitality WiFi solutions IT Suppor t, and cutting-edge cybersecurity ser vices that are designed to elevate your business to new heights Picture this: a seamless WiFi experience that not only meets but exceeds your expectations We recommend that you say goodbye to outdated captive por tals and hello to alternative data capture methods that will keep both you and your customers smiling Our vendor-agnostic approach means we focus on finding the perfect solutions for your unique business needs, maximising your ROI ever y step of the way Don't let technolog y hurdles hold you back from achieving success Join forces with Castra Solutions and let our experienced IT suppor t team and cybersecurity exper ts safeguard your business while enhancing your customer's experience Our team is dedicated to providing personalised suppor t that caters to your ever y need From seamless connectivity solutions to proactive cybersecurity measures we are committed to helping your hospitality business thrive in the digital age Let Castra Solutions be your trusted par tner in leveraging technolog y to its fullest potential, ensuring a secure and efficient operation that leaves both your staff and customers impressed Say goodbye to connectivity woes and hello to a future-proof IT infrastructure that sets you apar t from the competition Elevate your hospitality business with Castra Solutions today! Reach out to us to schedule a consultation and witness firsthand how Castra Solutions can revolutionise the way technolog y empowers your hospitality business Embrace the future of connectivity with Castra Solutions by your side! hello@castrasolutions co uk 0300 124 5005 See the adver t on page 2 for details Castra Solutions - Wired and Wireless Solutions Avoid Losses, Increase Profits and Build Relationships with CardsSafe® Facilities Maintenance Visibility, Cost Control and Improved Compliance 40 CLH News Apr/May 2024 Please mention the Caterer, Licensee & Hotelier News when replying to advertising
experience by
queues and
County FC adopted an innovative strateg y to achieve this by installing a

or within high-visibility areas in the pub can entice spor ts fans to choose your venue over others

Outdoor Spaces


Encourage patrons to wear their team's colours by promoting a "Best Dressed Fan contest on banners This not only increases engagement but also fosters a lively, competitive atmosphere , making your pub an exciting place to be during major spor ting events


For larger venues, banners can

signage , guiding guests to specific areas set up for watching the games This can include different sections for fans of competing teams, enhancing the overall experience by catering to the tribal nature of spor ts fandom


If your pub is in a city with a local team, use pub banners to show your suppor t for the home team during their games Local pride is a powerful draw and showcasing your pub as a suppor tive hub for the community can significantly boost patronage


Use banners to promote your pub s social media hashtags or handles encouraging patrons to share their game-day experiences online This not only increases your pub's visibility but also creates a digital community of fans who frequent your establishment


Attract patrons to stay longer or come in after the game by using banners to adver tise post-game enter tainment, such as live music , karaoke , or a DJ This can turn game day into an all-night event, increasing your sales and patron satisfaction

Implementing these strategies with banners not only elevates the gamewatching experience but also solidifies your pub's reputation as the ultimate destination for spor ting events By visually communicating excitement, offering, and community, banners can significantly influence spor ts fans' choice of venue , ensuring your pub is their first pick for enjoying the game

Check out the online Banner Librar y at www hfe-signs co uk for promotional ideas for your pub!

The UK outdoor furniture market is heavily influenced by changes in weather conditions, with consumers more likely to purchase picnic benches during periods of good weather MG Timber specialise in the manufacturing and supply of highquality wooden picnic tables Their picnic tables are made from high-grade timber and are designed to withstand the harsh outdoor elements Whether you re a restaurant seeking to enhance the cosy ambiance of your outside space with a high-quality dining set A hotel wanting to revive your garden with a premium picnic table or a pub landlord aiming to elevate your beer garden with an impressive selection of pub benches and wheelchair accessible picnic tables MG Timber are the garden furniture suppliers for you Crafted from the finest Swedish Redwood, each piece is exper tly pressure treated to ensure longevity and protect against the elements Renowned for their robustness, our treated wooden outdoor furniture is designed to withstand the unpredictable British weather making them a reliable choice for any catering and licensing industr y outdoor space For full details about our vast array of top-quality outdoor picnic benches for sale contact us today We are also offering up to 15% off on commercial orders, please visit our website or call us on 01902 953166 See the adver t on the front cover Domestic & Trade Handmade Garden Furniture From MG Timber We create appealing and comfor table outdoor seating areas for your clients supplying ever ything required including:• planter s with real or faux plants • cafe banner s and restaurant screens • lighting • heating c lass c neon signage • parasols nstalled and repaired • lenticular bladed roofed shelter s tables and c hair s Our hardy planters are built to order using rot proof ar tificial wood planks This unique material is not only completely waterproof but is formed from UK factor y waste plastics and materials that would otherwise have gone into landfill They will last you countless years and are a genuine recyled investment From our workshops in Kent we deliver UK wide and are happy to visit and sur vey your site to to discuss your needs and prepare a drawing and quotation outlining what could be done , all within your available budgets We firmly believe the better you look on the outside , the more customers will come to the inside so contact us on 01733 559437 or sales@cafeculture biz Café Culture - Pavement Profit Having a cohesive indoor and outdoor look is a great way of encouraging your guests to make the most out of your outdoor space this summer It ensures that all areas of your establishment are welcoming to your customers and helps you to create a recognisable brand Woodberr y knows that your outdoor areas can look just as good and work just as hard as your indoor areas So, here are some top tips on creating a cohesive stylish and hardworking establishment USE SIMILAR COLOUR SCHEMES & MATERIALS Using similar colour schemes and materials throughout your establishment will help you create that cohesive look It will also help you to attract the right type of customers to your business which is great if you ’ re hoping to bring in people that will want to come back time and time again INVEST IN A SHELTER There are multiple ways you can use a shelter to elevate your outdoor space You could use it to extend your indoors out by placing it next to your building or create a freestanding shelter for a separate event space USE FURNITURE SUITABLE FOR INDOOR AND OUTDOOR USE Indoor outdoor furniture can offer you a higher level of flexibility as you can move your furniture in or out depending on where you need it most while giving you a cohesive look The best furniture for this would be pedestal tables and chairs However if you wanted a cohesive look without the need for flexibility you can invest in similar furniture throughout Woodberr y ’ s Discover y and Gabion ranges are great for this as they have indoor and outdoor versions of the products within the ranges, and they are as sturdy as they are stylish If you need have any questions regarding shelters or indoor-outdoor furniture the Woodberr y team are happy to help: Call 01926 889922 Email mail@woodberr Create a Cohesive Indoor and Outdoor Look Banners are an Exceptionally Effective Tool for Drawing Crowds into Your Pub Banners are an exceptionally effective tool for drawing crowds into your pub for spor ting events, turning a regular night into a bustling hotspot of fan excitement and camaraderie Here's how creatively leveraging banners can significantly boost your pub s appeal and bring in spor ts enthusiasts: 1 PROMOTE UPCOMING GAMES WITH VIBRANCY Use large , colourful banners outside your pub to announce upcoming spor ting events These banners can highlight key matches special game-day discounts, or viewing par ties With bold graphics and the logos of competing teams you'll not only capture the attention of passersby but also ignite the spirit of rivalr y and anticipation 2. CREATE A THEMED ATMOSPHERE Inside the pub banners can transform the space to reflect the fer vour of the games Hang banners of the teams playing in the upcoming matches to create a themed environment that resonates with fans This visual appeal can make your pub the go-to place for fans looking for an immersive gamewatching experience 3 HIGHLIGHT SPECIAL OFFERS AND PROMOTIONS Custom banners can effectively adver tise special promotions, such as discounted drinks or game-day menus, exclusive to spor ting event nights Placing these banners strategically at the entrance
ser ve as effective directional
42 CLH News Apr/May 2024

Cinders ‘Classic’ Barbecue

The Cinders ‘Classic’ barbecue has exceeded customers’ expectations for decades, due to its unique , patented design It easily cooks 1000 burgers in one session but being a true workhorse is not its only selling point Robust, reliable and low-maintenance are just three adjectives to describe a barbecue whose repair costs are typically non-existent over long periods, generating a healthy ROI for many years

The Cinders ‘Classic’ comes as a six-foot long double grill (TG160), or a half-sized single grill (SG80), with both running on LPG and offering incredible food output for the price of the energ y used The user-friendly grills are easy-to-light and powerful, getting up to temperature in around five minutes, to quickly feed a queue or facilitate an impromptu pop-up barbecue if great weather arrives Cinders’ production values are impressive - not only

ISO 9001:2015
To discover
www cindersbarbecues
For a free quotation: 01943 851444 Outdoor Coverings, Upholstery and more for Hotels, Bars and Restaurants Updating your outdoor area can make a significant impact to your brand customer experience and profitability From pavements and roof tops to gardens and terraces, tapping into the potential of your premises is essential in today’s competitive market Here are our top tips on creating the perfect weatherproof indoor /outdoor living space 1. Get comfor table Let guests sit in comfor t on made to measure , quality upholster y Choose specialist outdoor foam and fabrics to ensure durability, and easy maintenance 2 Shelter from the elements: Awnings and shade sails protect your guests from heat and harmful rays and a strategically placed gazebo will provide shelter from the rain as well as creating a stylish outdoor event space Adding side panels makes it usable all year round giving you an adaptable extra room and excellent value for money 3 Embrace your surroundings: Use colour to make the most of what you already have Whether it’s a peaceful garden, or a vibrant busy street use it to your advantage to create a distinctive style and atmosphere Choose complimentar y upholster y and covering fabrics to make a statement that sets you apar t from your competitors
Branding: Align your brands aesthetics and incorporate logos and ar twork to your panels and awnings to promote brand recognition and loyalty from your guests and customers
Protection: Protect investments like outdoor kitchens, BBQ’s and furniture with tailormade covers designed to fit perfectly and last year after year At Canvasman Ltd, we specialise in designing and manufacturing bespoke outdoor upholster y and protective coverings for hotels, restaurants, and bars Call us on 01943 851 and quote ‘PROTECT’ FOR A 5% DISCOUNT. We can help you create a truly aspirational outdoor setting Visit our website for more www canvasman co uk
Outdoor Coverings, Upholstery and more for Hotels, Bars and Restaurants Please mention the Caterer, Licensee & Hotelier News when replying to advertising Outdoor Spaces Apr/May 2024 CLH News 43
a warranty for commercial use ,
cheap impor ted barbecues, but also built to
internal self-cleaning too, removing the odious chore of post-barbecue clean-down The grill merely needs to be left running for a few minutes to burn off residue , which is then brushed away or ejected Once cool, the Classic can be folded down and easily stored away
more call 01524 262900 or
co uk
5 Ways to Create a Welcoming ‘Alfresco’ Space Whatever the Weather
Our passion is creating the best Barbecue , Smokin and Grillin Experience If you need a point of difference that delivers high levels of taste & exper t professionalism with a truly unique talking point – whether bespoke large scale celebration events, iconic street food deliver y at a festival or food focused market or indeed special corporate day tailoring all aspects of your needs day Old Smokey is your operator Our team is made up of highly experienced chefs who put flavour and fun customer focused ser vice first! With a 6ft long smoking chamber and a 2 5ft square Parrilla style grill to cook and lock in BIG flavours, Old Smokey sits on a Tri Axle Trailer that gives presence and the most incredible wow factor So, if your event demands and craves Slow & Low smoked Classic Americana moist Brisket, sticky Burnt Ends tender sweet pulled Pork and you need seared flashed cooked steaks, burgers and smoky charred loaded dogs -our imposing 12ft stand on and cook” rig is for you Old Smokey is based in the Derbyshire Peak District, but we are more than happy to discuss travel & suppor ting events that need our skill and one of a kind atmosphere in further afield locations Contact us to make your event super special: @oldsmokeyofficial e-mail andrewdaniels321@gmail com Mob 07842680653 Old Smokey – The BIG Pit Like No Other! Our passion is creating the best barbecue and smoked food for weddings, corporate events and private events. @oldsmokeyofficial andrewdaniels321@gmail com | 07842680653 www oldsmokey co uk Old Smokey – The BIG Pit Like No Other! Over 79% of UK diners have attested that they would spend more time and money in a restaurant if they incorporated outdoor dining Integrating outdoor dining into your establishment is a no brainer decision especially when you consider the al fresco movement across the UK and return on investment oppor tunities The maths is simple; seating 16 people under a 4m x 4m parasol, at an average spend of £12 50 per head equals £200 If you were to turn these 3 times a day that would equal £600 If we multiply that by a realistic 4 days of the week, you ’ re looking at £2400 or £9,600 a month! Multiply that by 12 and your revenue would increase by £115k per annum Assuming 50% gross margin the investment of 1 parasol could provide a profit contribution of £57 6k per annum, which is a welcome statistic in these economically tr ying times What’s more , our zero deposit leasing options allow for payments to be spread over 2-5 years So taking a 4mt X 4mt parasol with a moveable base import deliver y and fitting the monthly payment over 36 months would be £184 09 or the weekly equivalent of £42 98 As such, your potential R O I massively outweighs this no deposit figure What are you waiting for?! 01352 740164 www indigoawnings co uk enquiries@indigoawnings co uk "Can We Sit Outside Please?" Outdoor Spaces 44 CLH News Apr/May 2024 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Outdoor Spaces

Leading the Way in Table Numbers & QR Code Labels

Brunel Engraving proudly stands

as the UK's foremost supplier of table numbers and QR code labels, catering to the evolving needs of the hospitality sector

With a commitment to excellence and innovation, we offer swift and efficient solutions to enhance the dining experience for both establishments and their patrons

Our investment in cutting-edge equipment and software underscores our dedication to meeting the increasing demand for personalised table numbers and QR code discs These meticulously crafted items ser ve as invaluable tools for modern establishments, seamlessly integrating technolog y into their ser vice offerings

By utilizing our table numbers and QR code labels businesses can streamline operations and elevate customer satisfaction Guests can effor tlessly access menus promotions, and other per tinent information with a simple scan, eliminating the need for physical menus and expediting the ordering process

At Brunel Engraving, quality is paramount Our ISO9001 accreditation ensures that ever y product meets

stringent standards of excellence , reflecting our unwavering commitment to customer satisfaction

Our reputation for reliability and superior craftsmanship is fur ther underscored by the continuous stream of 5-star ratings we receive on Trustpilot

In addition to our signature rotar y engraving, we offer a comprehensive suite of printing and engraving techniques, including laser engraving, chemical etching, and various printing methods This diverse range of capabilities allows us to cater to the unique needs of each client, delivering tailored solutions that exceed expectations

From large blue-chip chains to local privately owned establishments our table numbers and QR code labels can be seen installed across the UK Join countless satisfied clients in experiencing the Brunel Engraving difference Contact us today to learn how our solutions can transform your establishment s operations and elevate your guest experience

T: 01275 871 720

E: info@brunelengraving co uk

New Stock Chair Ranges from ILF

www ilfchairs com email terr y kirk@ilfchairs com

With the continuing success of the ILF Chairs website , 2023 has seen an increase in their STOCK chairs to 11 ranges available in different Faux and Velvet upholster y and selection of frame colours, plus a 12 colour STOCK range of Egger laminated 25mm table tops in a selection of sizes and colour finishes A full range of table bases in metal and stainless steel are also kept in STOCK In addition ILF now also have a comprehensive range of STOCK outdoor seating and tables to suit all budgets plus real wood table tops and real wood table bases for indoor use More STOCK ranges coming soon please check the website Their online website offers both indoor and outdoor seating and table solutions Divided into Contemporar y seating Boutique Lounge Seating Period Seating Outdoor seating and tables plus Indoor Dining & Coffee height wood tables, creating a great

the best products for their hospitality site

selection of products to view at your leisure Most made to order indoor seating and indoor wooden table bases and tops can be finished to any customer specification Outdoor items offer a variety of colours within the same product style Enquiries can be sent to ILF directly from the website and they will reply within 24 hours ILF hope you will enjoy the experience of viewing their easy to navigate website and they look forward to helping clients get
Apr/May 2024 CLH News 45
Catering Equipment Ltd Catering Equipment Ltd are the authorised UK Distributor for the range of Kängabox thermoboxes that keep items Hot or Cold Kängabox is a revolutionar y new high density EPP series of containers in which hot or cold items can be transpor ted with an average temperature loss of less than 1°C plus or minus per hour within a temperature range of -40°C to +120°C Kängaboxes are available in a range of capacities and attractive colours Kängabox are available in eight different designs and four different depths The various gastronorm, pizza, ice cream and euro norm formats are available Our Transpor t Boxes perfect for keeping food HOT or COLD whether delivering food, running an event or managing extra food production in the Kitchen Comprehensive product details can be found on our website www kangaboxuk com We are also leading suppliers of European manufactured Stainless Steel items such as Sinks, Gastronorms, Accessories and other products In addition Catering Equipment Ltd are also the UK s largest specialist supplier of European manufactured gastronorm containers ice cream containers sinks, hand wash and restaurant equipment See our extensive range of products on our website clickonstore net Catering Equipment Ltd are a family firm that has been trading for almost 30 years Our commitment is to our customers you are the most impor tant people in our business Our promise is that you can count on Catering Equipment Ltd to help you and that our team will do their utmost to ensure that dealing with us is a pleasant and wor thwhile experience Call the team on 0121 773 2228 now LeisureBench Ltd, is proud to announce its new RECYCLED PLASIC FURNITURE manufacturing facility Made from 100% recycled plastic , our new ranges are designed and manufactured at our new premises in Granthan using the latest technolog y From picnic tables to planters, the growing range of products are ergonomically designed for the commercial sector at affordable prices and most items come with a 25-year construction guarantee Introducing our new stylish side chairs available in several colours they are both comfor table and at a star ting price of just £99 45 +vat in black, they represent excellent value for money Our new website has automated muti-buy discounting Discounts star t at 5% for as little as two of the same product and up to 15% the more bought the more saved for exceptional value We believe we are the most competitive in the market Our in-house design team can design bespoke products for our clients and no job is too big or too small Customer ser vice is key to our success We welcome visitors to our factor y showroom at Old Wharf Road, Grantham, Notts, NG31 7AA LeisureBench W: www leisurebench co uk TEL: 01949 862920 We all want to see less plastic waste our products are not only made from recycled plastic but are also 100% recyclable , future proofing sustainability Recycled Plasic Furniture Outdoor Spaces 46 CLH News Apr/May 2024 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Outdoor Spaces

Sustainable Furniture

Sustainable Furniture is a Cornish family run business headed by Margaret Larson The company founded in 2007 comes from Margaret s many years of experience in furniture retail combined with a love for all things

Margaret star ted with a vision to exclusively sell products that are ethically and sustainable sourced Ensuring that throughout the supply chain, from sourcing of timber right through to deliver y in the UK, that ever y aspect of the business is conducted in the most ethical of ways Seeing obvious shor tfalls Margaret set about to readdress the balance with Sustainable Furniture Utilising her large knowledge of the industr y she went about procuring products sourced from forestr y protected by commissions These commissions prevent illegal logging from occurring whilst ensuring re-plantation does Logging when under taken happens in an eco-manner using techniques such as thinning to promote growth of the trees around it We also suppor t the removal of the roots of

allow them to flourish

Closer to home in the UK we also suppor t Cornish manufacture from local sawmills using timber sustainably sourced from Devon and Cornwall, cer tified woodlands

All our products be they indoor or outdoor are built to last This means that the investment in timber is not for a loss

All our products are manufactured using traditional, tried, and tested methods which will ensure longevity, meaning less replacement and less timber needs to be used

www sustainable-furniture co uk

vicky@sustainable-furniture co uk 01726 884123/07878 851693

Increase Your Revenue with a Commercial Shading Solution

The battle for customers is tougher than ever but with recent research suggesting 40% find the pub garden their Ultimate Happy Place now is the time to make the most of your outdoor space and turn it into a haven for customers and a true talking point

Whether it’s covering a terrace bar, expanding your seating area or providing a truly unique standalone outdoor experience our commercial awnings and Louvred roof systems can create a unique feature for your business and add not just a significant WOW factor but an area to be used again

from previously illegally logged ground so that replantation can occur an essential under taking to create reusable ground
teak root tables Sustainability
Incidentally these now form our
means more than just suppor ting the timber supply chain; we also suppor t the local communities to which this trade is their only source of income We ensure fair pay and equitable wages for these communities to
and again At Roché we offer award-winning retractable wallmounted and freestanding awnings from leading German manufacturers Markilux and Weinor, as well as the stunning Louvred Roof systems from both Renson and Weinor Our team of exper ts have over 20 years ’ experience in advising businesses on the right shading solution to suit a variety of outdoor spaces and can help you maximise potential revenue by increasing usable floorspace both kerbside and in any garden areas you may have All our products are made-to-measure and completely customisable to meet your exact requirements, with powder coated frames in a range of RAL colours and hundreds of weather-resistant fabrics to choose from Take advantage of accessories such as lights and infa-red heaters to create a desirable location for customers to relax and be comfor table while they enjoy evening meals or drinks For an added wow-factor you can add signwriting to help reinforce your brand and drive people into your premises who may have otherwise walked by without noticing Our teams of engineers and sur veyors are based nationwide and use their experience to ensure each installation is completed to an extremely high standard Call us on 0800 060 8844 to arrange a free site survey or visit www rocheawnings com
Please mention the Caterer, Licensee & Hotelier News when replying to advertising Apr/May 2024 CLH News 47
This year, Warner Contract Furniture , a Nor th-West-based contract furniture supplier celebrates 10 years of providing highquality commercial contract furniture to leisure and hospitality businesses across the UK Over the past decade , Warner Contract Furniture has collaborated with our customers & suppliers to deliver top-notch contract furniture at competitive prices We have built a loyal and trusting client base , setting the stage for continued exceptional ser vice in the years to come All commercial furniture from Warner Contract Furniture is meticulously tested to ensure maximum safety and commercial compliance This commitment to quality allows clients to have peace of mind knowing that their commercial furniture meets industr y safety standards and is designed to stand the test of time Whether you are planning a refurbishment or need quick replacements, Warner ContractFurn iture's exper t team can help you find the right furniture You can shop online for readymade commercial furniture to match your aesthetic or contactthe team for a completely bespoke order Offering a fully customisable ser vice , Warner Contract Furniture ensures clients receive the perfect furniture solutions for their hospitality or leisure spaces Contact Warner Contract Furniture Today If you ' re searching for a reliable contract furniture supplier or planning a refurbishment and need suppor t with commercial furniture , reach out to Warner Contract Furniture Call 0161 408 2390 email the team at sales@warnercontractfurniture co uk, or browse their extensive range of commercial furniture at www.warnercontractfurniture Warner Contract Furniture In the competitive landscape of the hospitality industr y, finding reliable suppliers for high-quality contract furniture at competitive prices is essential for businesses aiming to optimise their budgets without compromising on quality Enter ReFurnishUs, a leading provider in the field dedicated to meeting the diverse furnishing needs of hospitality venues across the UK, from small independents to larger chains At RefurnishUs we pride ourselves on our commitment to offering a wide range of premium commercial furniture from table tops and bases to an extensive outdoor collection that will guarantee to refresh any space With hundreds of products in stock readily available for fast deliver y we ensure a seamless and efficient process, allowing businesses to furnish their establishments promptly and without hassle Our promise goes beyond mere price matching – we go the extra mile by beating any like-for-like quote provided by our competitors, ensuring our clients receive the best value for their investment In addition to unbeatable prices, we prioritise customer satisfaction, offering a no-quibble return and replacement ser vice in the rare event of any issues Our commercial-grade furniture , sourced from reputable suppliers with extensive industr y experience , is rigorously tested and cer tified to meet Crib 5 fire regulations, providing peace of mind to our clients With RefurnishUs, businesses can rest assured that they are investing in furniture that not only meets their functional needs, but also their budget requirements Contact us today to discuss how we can beat any like-for like quote and discover how we can help with all your furnishing needs www refurnishus com Design and Refit 48 CLH News Apr/May 2024 ReFurnishUs Is Your Go-To Source for HighQuality Contract Furniture at Unbeatable Prices! Please mention the Caterer, Licensee & Hotelier News when replying to advertising

In 1985, David Smith, along with two esteemed business associates, embarked on a mission to redefine the lighting industr y David a seasoned electrical contractor ser ving the commercial sector, grew increasingly dissatisfied with the subpar quality and delayed deliveries from suppliers Determined to set a new standard he founded Lightique Limited

From its humble beginnings, Lightique swiftly gained recognition for its unwavering commitment to quality and reliability The company ’ s initial focus on a small yet comprehensive range soon garnered acclaim

As fashion trends evolved over the next five years, so did Lightique David ever attuned to the pulse of innovation, steered the company towards expansion and adaptation It was during this period that his sons, Gar y and Neil joined the ranks of the company Through rigorous apprenticeships under their father’s mentorship, they ascended through the ranks to become joint managing directors

Today, as Lightique marks 39 years of illuminating

Mayfair Furniture

of our valued clients The Lightique saga continues, driven by a relentless pursuit of excellence and a steadfast commitment to ser ving your lighting needs

Join us as we illuminate the path ahead, guided by innovation quality and a profound appreciation for our customers Together, let’s script the next chapter of the Lightique legacy a tale of brilliance , forged in the glow of shared success

Check out our website www lightique com to see some examples of what we can do Or drop us an email sales@lightique .com with your enquir y and we will do our best to help!

innovation Discover our collection today and let us brighten up your space in ways you never thought possible With over 39
of experience of manufacturing and supplying the pub
y we have something for ever yone We understand the
it is
within budget Check out our website www lightique com to see some examples of what we can do Or drop us an email sales@lightique com with your enquir y and we will do our best to help! ILLUMINATE YOUR WORLD WITH LIGHTIQUE LTD.
Experience the per fect blend of
functionality, and
hotel industr
how impor tant
to supply on time and
excellence , we reflect on the journey that brought us here Our success stor y is not merely one of growth and expansion but a testament to the enduring par tnerships we ’ ve cultivated with our most cherished asset: our
Gar y lead Lightique into the future , they carr y forward the legacy of their father’s vision, built on sturdy foundations and fueled by the trust and loyalty
As Neil and
Mayfair Furniture will be celebrating 12 years this year of providing the UK s fastest and affordable commercial furniture Supplying all kinds of establishments from high end hotel chains to small local takeaways We keep in stock a huge variety of items ready for immediate dispatch, and can fulfil a wide range of bespoke orders We deliver to all areas of the UK Ireland & Europe We are not just a supplier ; we understand that from time to time hospitality and leisure establishments like to give themselves a fresh new look That's why not only do we supply contract furniture , but when it's time for your establishment to go through a refurbishment we also offer a complete clearance ser vice We ll organise ever ything from a suitable time and date , professional clearance staff to remove contract furniture whether fitted or unfitted Along with our sister company Caterfair who provides commercial catering equipment for your kitchens we are the ideal people to speak to when you are looking to refurbish 01733 310115 sales@mayfairfurniture co uk www mayfairfurniture co uk Design and Refit Apr/May 2024 CLH News 49 Celebrating 39 Years of Illumination Excellence: The Lightique Journey Please mention the Caterer, Licensee & Hotelier News when replying to advertising
MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs We are members of The National Association of Auctioneers and Valuers (NAVA) For the past 25 years, we ' ve provided a unique disposal ser vice tailored to suit, liquidators, banks, receivers as well as private and corporate vendors We carr y out probate valuations and conduct complete house and commercial clearances We have the largest Auction venue in the South of England Our regular monthly Auctions occupy 45 000 sq ft of undercover space , selling over 2500 lots from 3 rostrums over two days We also hold regular Auctions ”On Site” and "On Line" See adver t on this page for fur ther details MST Auctioneers Ltd Trent Furniture have a great range of chairs that can be delivered to you in super quick time Available in brown or grey easy-to-clean faux leather, the retro looks and high back of the Bremen Chair means it’s as at home amongst the traditional dark wood and leather of a traditional pub as it is in a modern bar Alternatively, the Hamburg Chair offers comfor table and flexible seating in vintage grey or vintage brown with its generous propor tions and stylish fluted back Or why not opt for the always popular Bella Chair, based on the iconic Tolix design and available in a large choice of colours ranging from mint green to silver? Thanks to its French café origins, Bella is stackable too! Poseur Tables are also a great bet if you want to create more space for your customers, and many of these are also available on shor t lead times The simple clean lines of the Chrome Pyramid Poseur Table means it offers ultimate leg room for those sitting around it and is super easy to clean Alternatively, the Alma Aluminium Poseur Table provides the ultimate in lightweight flexibility for use indoors or out And don’t forget our wide range of stacking tables such as the Square Stacking Table can also be delivered to you quickly when you need to cater for crowds To find out more about these items and the other great furniture we currently have available on fast deliver y (in as little as 2-3 days on some products), please call us on 01162 864911 or fill in our contact form at www trentfurniture co uk Welcome The Crowds With Flexible Furniture On Fast Delivery Have you recently taken over premises, just fancy a change or need to replace your tired old fixed seating and fixtures? At Drakes, we can help you realise your dreams with our bespoke furniture design ser vice Ever y week we build new tailor-made furniture up and down the UK working with owners to come up with design concepts for fixed seating booths and even bars and fixtures We can take ideas from you, or your interior designer, or we can design something ourselves, all done efficiently, with professional quality and on time within budget Our ser vice provides a unique oppor tunity to make your establishment stand out from others and add additional comfor t for your customers We have been providing bars, pubs, restaurants, cafes, clubs and hotels with high-quality furniture and fixtures for decades We employ over 15 joiners, upholsterers, polishers and designers who are capable of installing fixed seating and bespoke joiner y new bars and full refurbishments or simply making stools for the front of the bar, or providing quality tables that last Our dedicated team are either timeser ved officially trained craftsmen or externally based professionals Got you interested? Let us give you a free quote or ask for professional advice We are available for a chat Monday –Thursday: 9 00 am > 4 00 pm and Friday: 9 00 am > 12 00 pm on 01422 839 690 If you prefer, email us at sales@askdrake .com and of course please visit our website www askdrake com to see some of our range and past work We are also available on Facebook and Instagram, so give us a follow! Tailor-Made Designed Seating For You Design and Refit 50 CLH News Apr/May 2024 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

At Nobis, we understand that exceptional ser vice is the cornerstone of any successful business That's why we go above and beyond to ensure your satisfaction ever y step of the way Whether you ' re browsing our extensive collection online or reaching out to our dedicated sales team you can expect nothing but the best Need assistance selecting the perfect pieces for your restaurant or hospitality establishment? Our knowledgeable staff are here to

Restaurant Furniture Store

made-to-order pieces

See the adver t on the facing page for fur ther information or visit www restaurantfurniturestore co uk

Restaurant Furniture Store , the leading UK supplier offering a wide selection of affordable and high-quality indoor and outdoor restaurant furniture Whether you ' re searching for restaurant chairs, tables, table tops, or table bases, we have the perfect options to suit your needs Our extensive range caters to various styles, from classic to contemporar y, ensuring that you find furniture that complements your establishment s aesthetic We understand the impor tance of affordability and good value , which is why our collection offers competitive prices without compromising on quality With thousands of products in stock, including faux leather restaurant chairs and laminate table tops, we are well-prepared to meet your immediate requirements We take pride in our commitment to next-day deliver y ensuring that you receive your furniture promptly And here's the best par t: we offer FREE deliver y to enhance your experience , making it even more convenient for you to furnish your space At Restaurant Furniture Store customer satisfaction is our top priority We strive to create a collaborative environment where we work together to bring your vision to life With our reliable and durable products, we offer a warranty to ensure your peace of mind Whether you ' re furnishing cafes hotels bistros bars or restaurants we have the furniture solutions you need Browse our online store , take advantage of our next-day deliver y, and enjoy the convenience of purchasing in-stock items or personalised
and Refit
help! With years of industr y experience we can provide exper t guidance to help you make informed decisions that meet your specific needs and budget Experience Nobis Restaurant Furniture today and discover why our customers keep coming back for more From the initial consultation to the final deliver y, we prioritise your satisfaction above all else Our dedication to ser vice doesn't end after your purchase – we ' re here to suppor t you ever y step of the way ensuring a seamless experience from star t to finish Whether you ' re outfitting a cosy café or a bustling restaurant trust Nobis Restaurant Furniture to deliver exceptional quality and ser vice that exceeds your expectations Shop now and elevate your space with furniture that's as remarkable as your establishment But don't just take our word for it –see for yourself! Visit www nobisrestaurantfurniture com to explore our range of high-quality furniture options or reach out to us directly at sales@nobisfurniture com or 01733 342 372 Experience ser vice so good, you ll fall off your seat –in the best way possible ’ Service So Good You’ll Fall Off Your Seat... Take A Look For Yourself! Apr/May 2024 CLH News 51 Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Design and Refit

Property and Professional

As HMRC seemingly continues to target the UK hospitality sector, we ask what can be done to ensure we sleep soundly at night? We speak to Jonathan Cooper, founder of The Director’s Helpline (www thedirectorshelpline org), for exper t advice and best practice .

From cozy rural countr y inns to chic urban eateries, establishments across Britain face a range of fiscal complexities

Brexit uncer tainties and economic shifts loom large Add to the mix the spectre of a for thcoming General Election and it’s only likely we’ll see more upheaval before the end of the year

The sector is facing significant challenge on many fronts but there are simple steps to follow regardless of the economic climate

At The Director’s Helpline we provide free suppor t to tens of thousands of company directors each year and the one bit of advice we repeat again and again is to invest time in communication with HMRC

This might seem an obvious piece of advice but communication really is key regardless of whether you ’ re in arrears or not If you foresee an issue then it’s best to be proactive rather than hope it goes away

Taking the time to deal with correspondence from HMRC is rarely time wasted (apar t from the frustratingly long time spent on hold)

Maintaining an open and transparent dialogue with HMRC is vitally impor tant when it comes to compliance and mitigating potential risks It also means that you ’ re able to resolve issues and stay informed about changes in tax legislation or repor ting procedures The old saying that “knowledge is power ” has never been more true

One of the complaints we hear most frequently from directors is about the current VAT threshold At the standard 20%, it places a huge burden on smaller businesses which are already facing financial pressures such as energ y hikes, wage increases, inflation, and the cost-of-living crisis

I m cer tain that a reduction in the VAT threshold would give businesses the confidence and ability to invest their businesses Investing in extra staff training, for example , would result in better customer experiences all round An uplift in the quality of ser vice across the industr y would be transformational

A simple cut in VAT

could quite easily deliver a vibrant and dynamic hospitality sector

The Time to Pay Scheme has undoubtedly been a lifeline for many but there needs to be a different approach for the hospitality sector We often hear from distressed directors how they’re struggling to make repayments because of fluctuations in revenue When you ’ re running a bar in a seaside resor t for instance

your income is seasonal and often weather dependent Cash flow crises are more likely and it’s therefore hard to meet fixed tax obligations throughout the year

If HMRC was to adapt its Time to Pay Scheme to acknowledge the unique needs faced by hospitality businesses, it would be a great star ting point More flexibility and longer payment terms need to be introduced A one size fits all approach simply isn t working

Directors often ask which payments should get greater priority Which is deemed most impor tant to HMRC? VAT, PAYE or Corporation Tax? The answer we give is pretty simple

Businesses need to prioritise VAT and PAYE debt over Corporation Tax ever y time HMRC will be more open to longer term agreements for tax on previous years profits than collecting VAT

There s also the fact that VAT and PAYE are collected at point of sale or when payroll comes around, which directly affects a company ’ s liquidity Falling behind with VAT or PAYE can lead to big penalties including interest charges and even legal action Neglecting VAT and PAYE

52 CLH News Apr/May 2024
wor th noting that HMRC is not a commercial entity therefore it will usually be the largest and most aggressive creditor If you can keep an open dialogue with HMRC and show that you ’ re prioritising VAT and PAYE, then you ’ re effectively showing your commitment to financial stability and complying with regulations Building a strong and credible cash flow is vital to any successful business It’s also a huge tick in the box for HMRC when deciding on pay back of arrears Few business owners will say that financial compliance – or dealing with HMRC - is stress-free But it’s impor tant to remember that help is available Either by speaking directly to HMRC or taking independent advice Recognising you need advice is key Seek suppor t early and nip any problems in the bud Jonathan Cooper is the Founder and Director of The Director’s Helpline The Director’s Helpline provides free , conf dentia suppor t to tens of thousands company director s eac h year on a wide range of issues from general financial information through to business recover y restructur ing and c losure HMRC Best Practice
Help You Sleep At Night
can quickly spiral which is why good, open communication is
With over 30 years of industr y experience in the Hospitality sector, The Bowden Group’s Managing Consultant David Hunter will work with you to address the following elements: Profitability Operational Strateg y Staff Management Marketing and The Future of your business PROFITABILITY & OPERATIONS Our exper ts will analyse your entire operation and also its key operating figures if they are available We then help you to identify strategies to manage costs and overheads associated with the core Profitability of running a Hospitality business The largest overhead even higher than Cost of Sales is the Labour cost so with detailed analysis of your wages and being able to understand the way your business actually works we can ensure that you are maximising the labour usage in your business Budgeting, Forecasting, Menu Management, Stock Controls, Purchasing, and controlling Variable Costs are just a few of the other areas that David Hunter, your Restaurant Consultant will work on with you and improve with you MANAGING PEOPLE Managing people brings with it a whole set of new skills that are now needed more than ever From ‘’Managing the Managers’’ through to Ser vice and Kitchen staff, your team needs careful and skilful Management, Motivation, guidance and Development MARKETING We will help you build a workable , planned Marketing Strateg y From Digital Marketing such as Social Media marketing Websites eMail Marketing and online advertising to print design Promotions and offline adver tising your Hospitality business should be constantly working on ‘’ all things Marketing’’ If your business is actually struggling, or if you just feel that it could be doing some things better give David Hunter a quick call on 07831 407984 to arrange a Free of Charge initial consultation (please quote CLH Offer), when David will discuss with you what could be achieved if you ask us to work with you Why Use a Specialist Hospitality Consultant? Answer: because we can help your business to succeed. PROFITABLE BUSINESS FOR SALE La Fiesta is regrettably for sale. I can assure a potential buyer that this is a Diamond opportunity not to be overlooked. Catering for just four guests at £250 per head for a four course tasting menu inclusive of Champagne, and Paring wines for either lunch or dinner, with just two crew members and a three hour cruise included With the investment capital returned within two seasons. Not to mention the enormous attraction at the Henley Regatta offering a potential income stream of around £50,000 in one week The price is £150.000 or nearest offer. This is a Hospitality, Home, & Business Opportunity Based on the River Thames in Surrey Presently undergoing a complete repaint and out of water survey For further details and contact kindly email La Fiesta is a classic twin screw motor yacht I purchased her ten years ago and have spent most of that time fully restoring her into what she is today I have been a cordon Bleu chef all my adult life having worked on Hotel Barges in France , Together with Ski Chalets throughout Europe From the onset my plans were to offer Classic fine dining to just four guests, together with a four hour cruise down the River Thames to Sunbur y and return to Weybridge She is one of, if not the Prettiest boats on the river I commenced trading from a cold star t without adver tising in August 2019 and the business was hugely successful , however I only traded for seven weeks This because I suffered serious injuries from a road traffic accident which has left me permanently disabled Hence the reason for the sale In that seven week period I turned over in excess of £35 000 with just one other crew member I am also a Qualified RYA yachting pilot The boat has ever ything one can imagine on board , Full air conditioning throughout, desalination unit , fully fitted catering kitchen, two en/suit twin cabins, Ar t deco style salon with piano She is due an out of water sur vey this coming spring at which point she is being completely repainted She has enormous provenance listed on the National historic ships registr y , and once belonged to Sir Alex Guinness For fur ther details and contact kindly email Unique Profitable Business
Sale Hospitality stocktaking specialists, Stocktake UK has announced the launch of a new franchise programme designed to help hospitality managers impacted by the growing number of pub closures With over 500 pubs closing in 2023, according to the British Beer and Pub Association (BBPA), the initiative aims to harness the skills and experience of former pub and hospitality managers offering them business oppor tunities within their chosen industr y Over recent years there has been unprecedented strain on the hospitality industr y, with many businesses succumbing to the dual pressures of rising operational costs and changing demands from customers seeking better ser vice and increased value for money This has left many skilled professionals seeking alternative career oppor tunities Stocktake UK's franchise programme enables hospitality professionals to utilise those skills in a viable business venture STOCKTAKE UK'S FRANCHISE OFFER As par t of its goal to help those affected by closures, Stocktake UK is inviting experienced managers and others from the broader hospitality sector to join its national network of professional stock auditors The franchise oppor tunity comes with an average turnover of around £50 000 per year with the company ’ s top franchise par tners earning over £125,000 For an initial investment star ting at £11,999 plus VAT, franchisees will receive comprehensive training all necessar y equipment and a steady flow of leads from Stocktake UK's head office The offer is designed to appeal to individuals seeking to be their own boss and who want to work regular hours instead of the long and unsociable hours normally associated with the hospitality industr y Andrew Consterdine Managing Director at Stocktake UK said, "Stocktake UK is committed to helping those hit hardest by the recent challenges in the hospitality sector Our franchise offers people a chance to rebuild their careers within an industr y they are familiar with and with the suppor t of a company that values their experience and skills We're not just offering a career ; we re offering a completely new way of life The franchise programme is aimed at individuals with a background in hospitality but who are looking for a change in career direction The company believes that their extensive hands-on experience will be invaluable in providing high-quality stocktaking ser vices to hospitality businesses across the UK However, extensive stocktaking experience is not required, as full training is provided This will cover ever ything from the use of bespoke stocktaking software , developed in-house , to effective business management practices Those interested in becoming a franchise par tner are encouraged to contact Stocktake UK or download the franchise brochure and application form from the company website , www stocktakeuk co uk Stocktake UK Offers New Hospitality Career Opportunities As Pub Closures
Property and Professional Apr/May 2024 CLH News 53

How to Protect Your Premises Licence from Insolvency

28-day period for an Interim Authority

Notice to be applied for, or for the premises licence to be transferred, following an insolvency event in order to keep it active There are steps that can be taken to prevent loss of a premises licence , such as:

• Speaking to an insolvenc y practitioner and a icensing awyer at an early stage It is impor tant to get the correct adv ce to al ow you to prepare for an inso venc y event The date of the insolvenc y event can be unc lear and therefore early advice can ensure that you can fully prepare to submit an inter im author ity not ce (allowing a fur ther three months before the licence must be transferred again) or to transfer the licence to another company or an individual

• If you are a landlord of a premises and your tenant holds the

• Consider ing who holds the premises licence If the icence is held by a company whic h is at r isk of nsolvenc y, consider whether there are other companies to whic h the licence could be transferred in order to keep t act ve Consider ing this at an early stage a lows other companies to be incorporated, if necessar y If it is not poss ble to transfer the licence to another company, the l cence may be transferred to an individual or an insolvenc y practitioner It is impor tant to cons der the egal mplications of holding the licence and the legal respons bility placed upon the holder of the licence to ensure that the condit ons of the licence are comp ied w th Premises icences held by individuals also lapse when the individual becomes bankrupt, loses capacity to hold the icence or dies , and therefore the same advice applies in the case of per sonal bankruptc y

Splendid to extend the hotel, adding a futher 76 rooms

Commenting on the transaction, Nadeem Boghani, Vice Chairman at Splendid Hospitality Group, said: “Splendid has always been an entrepreneurial business with incredible agility – traits that we know OakNor th and HSBC share The teams demonstrated in-depth knowledge of the hospitality sector, and a clear understanding of what makes our business unique We are incredibly for tunate to operate hotels across the UK, with over seven differ-

ent brands, as well as independent hotels With the suppor t of OakNor th and HSBC , we’ll be able to continue delivering the exceptional ser vice and quality as well as the extraordinar y experiences our guests have come to know us for over the decades ”

Ben Barbanel, Head of Debt Finance at OakNor th, continued: “For over 30 years, Splendid Hospitality Group has been creating extraordinar y experiences in the hospitality industr y, and forging an exemplar y reputation in the process This transaction was ver y exciting not only because it gave us the oppor tunity to suppor t this incredibly strong family-business but also because it is the largest club deal we ve ever par ticipated in The hospitality industr y is facing numerous challenges, from staff shor tages to the cost-of-living crisis, but despite these headwinds Splendid Hospitality continues to find oppor tunities to expand and fur ther enhance its impressive por tfolio ”

Elizabeth Davies, Head of Real Estate Finance – Hotels HSBC UK, added: “HSBC UK has enjoyed a strong relationship with Splendid Hospitality for many years and we are proud to continue suppor ting this best in class, family business Our par tnership with Splendid Hospitality reflects HSBC’s enduring commitment to the UK hospitality sector, and our ability to provide bespoke funding solutions to realise clients’ ambitions

Property and Professional 01392 201262 T H E W E S T C O U N T R Y S P E C I A L I S T S THINKING OF SELLING? C ALL FOR A FREE VALUATION BUTTERLEIGH INN, BUTTERLEIGH, DEVON SHIP INN, BURCOMBE, WILTSHIRE PALM BAR, EXMOUTH, DEVON SWAN INN, BAMPTON, DEVON DUKE OF LEEDS, LEEDSTOWN, CORNWALL LIVE & LET LIVE, LANDSCOVE, DEVON BOATYARD BAKERY, EXETER DEVON OSTLER INN, UFFCULME, DEVON SOLD IN THE FIRST QUARTER OF 2024 THINKING OF SELLING YOUR HOSPITALIT Y OR C ATERING BUSINESS? C ALL US FOR A FREE APPR AISAL SOLD! SOLD! SOLD! SOLD! SOLD! SOLD! SOLD! SOLD! PER RAN PO RTH , CO RN WALL Stunning 17th Centur y Trad tiona Corn sh Inn • Successfu Business Oozing w th Character and Atmosphere Well Equipped Commercial K tchen Attractive Owner s Accommodat on Outs de Seating Areas w th Sunny Aspect & Car Park PRICE: £30,000 LEASEHOLD REF: 4711 PRICE: £35,000 LEASEHOLD REF: 4860 NEWTO N ABB OT, DEVON Modern Cater ng K osk Located n Popu ar Park Benefitt ng From Be ng The So e Catering Unit Prov d ng Hot & Cold Dr nks and Snacks Pretty Decked Area Seating C rca 16 Great Owner/Operator Opportun ty PAIGNTON, DEVON Niche Home Del very Serv ce Offering a Choice of Hot Lunches • Operat ng 7 Days a Week Prov d ng 80-100 Lunches a Day • Freshly Prepared Ons te Dai y Us ng Qual ty Produce • Huge Potent a to Expand into Breakfast & D nner Options New Lease Ava lab e at a Rent of £4 992 PA PRICE: £30,000 LEASEHOLD REF: 4268 LON GD OW N, EXETER 17th Century Country Freehouse Only 4 Mi es from Exeter • Substantial Property w th 2 Sets of Owner s Accommodation • 2 Beaut fu ly Presented nterl nk ng Trade Areas • Outbui d ngs and Storage Space • Recently C osed – Has to be seen to be Appreciated PR ICE: NIL IN GOING – NEW FR EE OF TIE LEASE R EF: 4386 SO UTH DE VO N • Stunning Coasta Thatched Vil age Inn - Rethatched n 2023 • Recently Renovated Reequ pped and Remode led 70 Plus Covers Ins de & Stunning Outs de Trad ng Areas Beautiful Owners Chalet Bunga ow with Sea V ews Very Strong Bus ness Viewing Essent a PRICE: £1,200,000 FREEHOLD REF: 4351 PRICE: £600,000 FREEHOLD REF: 4265 MIN EH EAD, SOMER SE T Impressive Detached Tudor Style Property in Fabu ous Location • Wel Appo nted L cenced Restaurant with Outs de Seating • Commercia kitchen w th Prep Area & Wash Up Room • Se f-Conta ned 4 Double Bed Accommodat on • Private Park ng for 4 Cars & Outbui d ngs OFFERS IN EXCESS OF: £350,000 +VAT FREEHOLD R EF: 4420 B ISHO PSTEI GN TON , D EVON • Beautiful y Presented Grade I Listed V l age Freehouse E evated Posit on Overlooking the Teign Estuary n South Devon • Character Ma n Bar Lower Bar/D n ng Room & Library Sunny Trade Terrace to Front with Partial View of the Teign Estuary Spac ous & We l Presented 5 Bed Pr vate Accommodat on NEW! TOR QU AY, DEVO N Elegant Restaurant Prem ses Offering Fine D n ng Located Close to Town Major Hotels & Mar na Wel Establ shed with Potent al for 40+ Covers Further Potential to Increase Business Large 2 Bedroom Res dent a Accommodat on PRICE: £69,950 LEASEHOLD REF: 4344 NEW! NEW! OakNor th, the digital bank for entrepreneurs, by entrepreneurs, has par tnered with HSBC on a £232m club loan to Splendid Hospitality Group Splendid Hospitality Group is one of the UK’s fastest growing privately-owned hotel groups, with a por tfolio of 24 hotels from London to Bristol, York to Edinburgh covering economy, midscale
upper midscale boutique and luxur y markets
over 30 years it has built an excellent repu-
as well as an impressive por tfolio of proper ties with brands
IHG, Accor, Marriott and Hilton The club loan
will suppor t future capex works including the extension of Hilton London Bankside based in Southwark The hotel currently has 292 rooms, as well as a disiller y bar, restaurant, executive lounge conference and event facilities a spa and leisure club and a ballroom which can accommodate up to 700 guests The capital will enable
Oaknorth Completes £232m Club Loan To Family-Run Business, Splendid Hospitality Group Following a year of news stories about insolvencies increasing to record levels, a recent Allianz repor t predicts that corporate insolvencies could increase by 10% in 2024 and that 15% of small and medium sized businesses in the UK are at risk of becoming insolvent A premises licence is a valuable asset, which not only authorises licensable activities but can also increase the value of a proper ty For this reason, it is impor tant to ensure that premises licences are protected Many hospitality operators and insolvency practitioners are unaware of the provisions in the Licensing Act 2003 which state that an ‘insolvency event’ shall result in the lapse of the premises licence That lapse is immediate as soon as the insolvency event takes place For example , if the company holding a premises licence enters administration, the premises licence lapses at the point in time where the appointment of administrators is approved The business will generally continue to trade whilst in administration but unless the premises licence is transferred or an interim authority notice is applied for, the business will be trading without a valid premises licence and therefore an offence will be committed The Licensing Act 2003 allows a
premises licence , consider making an application for a shadow licence A shadow l cence s a separate premises licence whic h duplicates the terms and conditions of the licence whic h is being utilised by the tenant If the tenant becomes nsolvent and the premises licence lapses the shadow licence can be uti ised and ensure that the landlord or a new prospective tenant does not have to go through the process of obtaining a new premises licence for the proper ty This is par ticular y important in areas where obtaining new l cences for later hour s or ver tical dr inking premises has become increasingly difficult due to Counci Cumulative Impact Zones or residential developments in the area The prospect of your business facing insolvency can be stressful and it is common for business owners to concentrate on dealing with the financial aspects of the insolvency process and to assume that the premises licence will continue to remain in force It is crucial to take early advice if you or your business holds a premises licence and there is any prospect of bankruptcy or your business facing insolvency – this ensures that plans can be made to protect your premises licence and ensures that your business can continue to trade
54 CLH News Apr/May 2024
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