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Issue 68


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Covid Costs Hospitality £100bn in Lost Sales

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Hospitality businesses have suffered a £100.2 bn drop in sales from pre-pandemic levels in the 15 months since the start of the COVID-19 pandemic, the latest edition of the UKHospitality Quarterly Tracker with CGA reveals. Prolonged closures and severe trading restrictions limited total sector sales in the 12 months to end-June 2021 to an estimated £59.8 bn—down by £72 bn from the total of £131.9 bn in the 12 months to end-June 2019. Adding on the second quarter of 2020, this brings total sales in the last 15 months to £64.4 bn,

£100.2 bn below the total of £164.6 bn in the 15-month period to June 2019. The latest quarterly figures are a notable improvement on recent year-on-year comparatives, following the easing of restrictions for restaurants, pubs, bars, hotels and entertainment venues since mid-April, compared to a period when hospitality was almost totally shut in 2020. (CONTINUED ON PAGE 3...)


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CLH Digital

Issue 68

Editor's Viewpoint

Welcome to the latest issue of CLH DIGITAL I’m not too sure if many of you will have seen the video doing the rounds about a pub who is forbidding people entry unless they have a Covid vaccination “passport”.

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The clip has drawn widespread debate, with praise on one side and condemnation on the other. I’ve always said I have a strong libertarian streak in me, and any business owner can and should be able to conduct their business as they see fit.


Peter Adams


Personally I don’t agree with the whole vaccination passport scheme anyway, and would vote with my feet on any business that decided to enforce such a scheme.

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FAX: 01202 552666

I am, however, always mildly amused at members of the public who then take it upon themselves to make things an issue.

“Licensee decides he’s going to enforce vaccine passports before permitting entry” leads to unvaccinated people descending on a pub they probably have never visited before just to make an issue! I remember the great American economist Milton Friedman saying that “it is the marketplace which decides”. And it is going to be interesting to see how businesses that adopt such policies are going to fare in the long term. My own humble opinion as a libertarian is that people don’t like being dictated to, but, on this occasion I may be wrong! Our front page story will come as no surprise to anybody in the sector. 100 billion in lost sales during the pandemic, howeve, is truly staggering. Furthermore, the ludicrous situation we find ourselves in due to the “pingdemic” is just adding to a very difficult situation. The hospitality sector is going to need sustained ongoing support for years to come, and one suggestion, I have to admit, I was backing was a Minister for Hospitality, but now I’m not so sure! The industry has a lot going for it. The data shows that labour productivity in the sector has grown at more than double the rate of the overall economy since 2008. The industry Gross Value Added (GVA) of 3.2% per hour worked compares with 1.5% for the wider economy. In financial terms, in 2019, hospitality and tourism brought in £73 billion to the UK economy, or £161 billion including the indirect impact, including £15 billion in exports and £38 billion in direct tax receipts. @CLHNews So, given the enormous contribution the sector makes why would I be so reluctant to have a Minister for Hospitality, a voice in Parliament? Any proposed Minister for Hospitality will face the challenge of deciding exactly whom they represent. The British hospitality sector ranges from leading well-known hotel groups to the huge number of much smaller, often family-owned hotels pubs, restaurants and bed and breakfasts; and that is not forgetting the numerous considerably smaller tea shops, cafés and sandwich outlets. One only has to look at some of the appointments in recent years to understand that the hospitality sector needs a dedicated expert, and some ministers are appointed without any knowledge or experience to the role whatsoever. The hospitality industry is far too important to be left to such inexperienced people and I would only support any appointment if that person had the proper credentials/qualification/experience to actually do the job and make a difference! Nevertheless, the government will have to offer long term financial support and, once again, I would suggest keeping hospitality VAT to 5% until 2024! Once again we called have on some of the industry’s leading lights and influential figures to provide the knowledge, insight and expertise to help operators trade their way through this crisis. Please do email us with any of your news and views we would be delighted to print them and I can only be contacted on


EDITOR Peter Adams

SALES EXECUTIVES David Bartlett Guy Stephenson


PRODUCTION & WEB ADMIN Shelly Roche Published Publishedbyby

Covid Costs Hospitality £100bn in Lost Sales Issue 68

(CONTINUED FROM FRONT COVER...) As a result, estimated sales in the three months to end-June 2021 totalled £18.4 bn, compared to £4.6 bn in the same quarter of 2020. The sharp increase shows that hospitality’s recovery is underway, and that strong consumer demand for the sector can help to power the UK’s wider economic revival. However, the £100.2 bn shortfall in sales from pre-pandemic levels indicates the seismic impact of COVID-19 on the UK’s hospitality sector.

While the easing of restrictions from Monday 19 July has given businesses greater freedom to trade—and allowed some to open for the first time in 16 months—many now face major challenges including debt burdens, staffing crises and fragile consumer confidence. Kate Nicholls, CEO of UKHospitality, said: “These figures confirm in stark terms the huge impacts on the hospitality sector during Covid. Furthermore, while we hoped to be close to normal trading from 19 July, in reality hospitality businesses instead remain impeded, by the ongoing ‘pingdemic’ crisis, the pre-existing staffing shortage and the

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looming shadow of vaccine passports over some of the sector. “History tells us that hospitality can be a leading economic force in driving an economic recovery but to do so in current conditions and with huge debt accruals, it will need further support to push it over the line and back to pre-Covid trading. Extension of the business rates holiday, speedy resolution to the rent problem and retention of the lower VAT rate indefinitely are more crucial than ever to safeguard jobs and businesses.”

UK-Wide Campaign to Boost Domestic Breaks Ramps up as Summer Holidays Get Underway The ‘Escape The Everyday’ campaign, first launched in September 2020, highlights the quality destinations, visitor attractions and experiences on offer across the UK to build back demand for domestic breaks and boost consumer confidence as restrictions lift.

Tourism Minister Nigel Huddleston said: "There is so much to see and do in our vibrant towns, cities and villages across all corners of the United Kingdom and we want people to make the most of our tourism offer and rediscover summer safely. It's been a challenging period for our brilliant tourism and hospitality businesses but they're ready to welcome us back and I encourage people to show their support for this important industry." VisitEngland Director Andrew Stokes said: “As we emerge from lockdown, reconnect with family and friends and with international visitors slower to return, now is the time to book a domestic city break and also support our local businesses, attractions and destinations as they start to rebuild. Whether it’s a day trip to a local attraction or an overnight stay, whether dining out in our vibrant cafés or exploring our world-class museums and galleries, we want people to rediscover and take a new look at what’s on their doorstep.” The £5.4 million campaign kicks up a gear from this week with the launch of more than 1200 digital billboard adverts showcasing activities and experiences in cities across the UK as well as advertising on radio, digital audio and podcast platforms. A new short video and branded content across social media as well as ‘on demand’ television advertising will launch in August. The campaign also drives online ‘traffic’ to with ideas

A free Escape the Everyday campaign toolkit is available for destinations and tourism businesses across the UK with campaign information, ways to get involved and marketing materials that can be adapted to promote local products and services, attractions and experiences with the theme of ‘reconnection.’ The tourism agency’s latest forecasts show that domestic tourism spending is estimated this year of £51.4 billion, just over half of the £91.6 billion in 2019. Last year alone saw about two-thirds of the value wiped off the domestic tourism industry in Britain, a £58 billion loss to the economy. Its forecast for inbound tourism spending in the UK this year is £6.2 billion, less than a quarter of the £28.4 billion in 2019. VisitEngland’s latest domestic consumer sentiment research showed that less than half of those intending to travel domestically had booked a trip from July to September, suggesting a wait and see approach The research has also shown slow but steady gains in consumer confidence in taking domestic trips, demonstrating the importance of extending the tourism season this year and that there is still a job to do to boost confidence. The ‘Escape the Everyday – Enjoy the UK this Summer’ campaign is part of the UK Government’s GREAT Britain and Northern Ireland campaign. Tourism is usually worth £127 billion to the UK economy, employing 3.1 million people and supporting more than 200,000 small and medium sized businesses.


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The summer campaign ‘Escape the Everyday – Enjoy the UK this Summer' has a focus on cities and city attractions as well as regional gateways which have been hit particularly hard by the lack of international visitors and that rely on their spending.

and links on city-focused experiences across the nations and regions, with advice also to support visitors on travelling responsibly. Destinations across England are also ‘taking over’ VisitEngland’s Instagram on dedicated dates from July through to early September to promote their local tourism businesses and experiences nationally and drive bookings.


VisitEngland in partnership with the tourism organisations of London, Northern Ireland, Scotland and Wales is stepping-up its UK-wide ‘Escape the Everyday’ campaign to drive domestic day trips and overnight breaks as the summer holidays begin.






Technology-Based Innovation Can Ease Consumer Apprehensions In A Post-Covid World


CLH Digital

Issue 68

By Kunal Sawhney, CEO of Kalkine (

The Covid-19 pandemic has changed the world as we knew it before. Life, as it was in 2019 is increasingly looking like a distant past. Even as countries are coming out of lockdowns and social distancing norms, there is once again rising paranoia about several mutant variants. The UK is in the grips of fear of Delta and Lambda variants. Just as visible signs of a world moving out of the woods were emerging, there is again fear that worst is still not behind us. Several businesses that were consumer facing had to bear the worst of Covid’s economic fallout. The aviation, hospitality, and tourism industries were most impacted. Restaurants and pubs remained closed in the UK for over a year. The nature of the virus is such that it makes one sceptical of human interface and the hospitality industry sustains on human contact only.

COVID AND INNOVATION The pandemic, therefore, has forced the industry to innovate and reimagine various aspects of the food and beverage business. From contactless payments to apps like JustEat or even booking an online table, technology has helped restaurants become more accessible and, at the same time, find other avenues of making a profit. To ease the restaurant experience, several new technologies have been incorporated. An app named Billa offers a series of services like a 3D menu, a speedy payment option that could help customers limit human contact during dining, and the option of call for assistance. The app also gives consumers access to incentives, deals on restaurants, and rewards for loyalty.

Thailand has innovated to build a cleaning robot that occupies the Central Food Hall. In Colombia, Group Exito restaurant has virtual dinner dummies that occupy seats in order to force social distancing. In Europe, vending solutions have found more acceptance post Covid. Britain also got its first pizza vending machine in Bedminster’s Pizza Bella.

CUSTOMER DATA TO BE KEY Technology is also being incorporated by restaurants and hotels to redesign their websites. Inn Collection Group has come up with an option for accessibility in the website’s navigation bar to help those with disabilities. On clicking it, customers can have access to an audio description of the website, change the language and colour scheme, and increase the text size of the website. Another website called Stevie has only used technology to create its food business by offering consumers attractive discounts through a discount app. Restaurants are also relying on technology to manage inventories. They are using technology to maintain accurate stock levels, allowing them more immediate visibility of their assets. Employees can view the inventory levels with the help of a device and directly submit them, which makes the whole process more efficient. Moving towards technological solutions help in easing consumers and offer alternatives to their fears about social distancing and hygiene. Customer data that is gathered from various apps can provide a big opportunity to the hospitality industry. More and more quick-service restaurant chains like McDonald’s, Costa, and KFC are pushing customers to order through their apps. Gathering data and using it to understand consumer behaviour could give chains an advantage against their competitors. In a post-Covid world, technology would be the key to revival of the hospitality sector. Technology-driven innovations would be crucial to ease customer paranoia. It is important that the hospitality industry make investments to up their technology back up to help it ward off any future catastrophe.

UKH Comment on National Disability Strategy

Commenting on the new National Disability Strategy from Government and her appointment as the hospitality sector’s Disability Ambassador Kate Nicholls, CEO of UKHospitality said:

“I am honoured to have been appointed as the hospitality sector’s first Disability Ambassador, a role that I shall use to ensure that our sector becomes even better at accommodating customers with disabilities, as well as providing employment – there is huge potential for great jobs and careers for those with disabilities. This will boost the difference that we can make to deliver on our previous commitment in the Tourism Sector Deal, to make our sector more accessible and to work to broaden public understanding of disability and accessibility, beyond simply visible disabilities.

“Our sector has always striven to welcome team members and customers from all backgrounds and levels of physical or mental ability but today’s announcement will hopefully provide the basis to improve yet further our ability to do so. The ongoing reopening of venues has underlined the prime objective of hospitality – to make people feel safe, welcome and comfortable, in order to enjoy good company and great food and drink. There ought to be no impediments to the nation’s 14 million people living with disability to miss out on the same pleasures that hospitality brings to the rest of the nation, either as a customer or as a valued member of staff, and so we welcome today’s strategy to that end.”

‘Freedom Day’ Gives Hospitality Sector Much Needed Boost in Footfall Issue 68

CLH Digital


came from the over 35-year-olds (8%) followed by the 25–35-year-olds (7%).

The lifting of all COVID-19 trading restrictions in England on Monday 19th July saw a significant boost in footfall, according to the latest Presence data from Wireless Social, with the UK reaching 80% pre-covid levels.

Julian Ross, CEO and Founder of Wireless Social, said: “Now that we are seeing consumer confidence levels continue to rise and with the opening up for late night venues, we’re hoping to see footfall not just increase, but start to climb back up to pre-COVID levels. This will not happen immediately with a simple flick of the switch but we are committed to supporting hospitality venues in their recovery.

Following ‘Freedom Day’ the majority of regions across the UK saw a steep increase in footfall versus the previous week (12-18 July), with bars across the nation enjoying the most significant rise (10%) and London bars spearheading the growth (18%). Despite the late-night trade experiencing the biggest boost, casual dining restaurants also saw a positive impact across the UK (6%), with Edinburgh and Cardiff leading the charge at 16% and 14% respectively.

“One of the legacies of the pandemic is going to be the commitment to technology and new trading models, that have helped businesses survive over the past 16 months, and we’re eager to continue to support our customers in this way as they tackle the weeks and months ahead.”

With the younger age groups historically showing the most confidence following the relaxation of restrictions, the largest increase in footfall

Staycations Are Here To Stay, Autumn Bookings Data Shows Bookings data from St Austell Brewery reveals that significant demand for UK staycations is set to continue into autumn, with West Country hotel sales from September-November have seen a significant increase* compared to 2019, the most recent ‘normal’ year. St Austell Brewery is Cornwall’s biggest hospitality business, with 180 pubs, inns, and hotels across the South-West.

that there is no place quite like Cornwall and the South-West for the perfect escape.” Despite July and August usually being a peak period for tourism in Devon and Cornwall, the Autumn months can still be warm, and tourist hotspots such as St. Ives, Padstow and Falmouth are often less crowded. Additionally, Cornwall is home to stunning beaches such as Polzeath, Gwithian and Porthminster which will be quieter and with the sea at its warmest temperatures of the year, it is the perfect time for a relaxed day for surfing or swimming.

Kevin Georgel, Chief Executive of St Austell Brewery, said: “The ongoing uncertainty around international holidays and concerns about the changeable overseas travel list means holidaymakers are continuing to opt for the safer, more reliable option of a UK holiday. Concerns around the environment and everyone playing their part to prevent climate change is also encouraging more guests to book domestic holidays and minimise the number of holidays abroad. We also believe a re-discovery of the delights and adventure that the West Country has to offer, from beautiful coastlines to fantastic locally sourced food and drink, is driving the trend. British tourists have

flocked to us over the last few months and are experiencing first-hand

The South-West is also set to host a number of events in Autumn such as the Oyster Festival in Falmouth, The Tour of Britain cycling race and spooky Halloween events across the region. Cornwall draws visitors in the winter months for its famous light displays at the Eden Project in Par and the village of Mousehole.

Buckle Up Travel and Hospitality Brands: Four Key Insights to Help Your Advertising Campaigns Take Flight 6

CLH Digital

Issue 68

By Tanzil Bukhari, Managing Director EMEA at DoubleVerify (

nearly one in two (48%) spending more time on social platforms and 44 per cent using CTV devices more. Travel and hospitality brands must therefore look towards these channels to find and engage their audiences. CTV and social are key in the travel sector, given they are a natural home for video content, which 65 per cent of consumers rely on when booking a trip.

2. TACKLE FRAUD TO PREVENT AD SPEND GOING DOWN THE DRAIN Fraud continues to be a concern for digital advertisers, and worryingly, the travel and hospitality industry is a particular target. We found a 20 per cent higher post-bid fraud rate for travel and hospitality advertisers compared with all other major industries between January 2020 and January 2021, as highlighted in our new Hospitality and Travel Guide.

While every industry has been rocked by the pandemic, few have been more impacted than the travel and hospitality sector. Lockdowns and travel restrictions dropped hotel occupancies in Europe by 90 per cent and flights by 80 per cent in May 2020, compared with the previous year. With vaccines rolling out, many are dreaming of attending live events or taking a much needed holiday either within the UK or abroad as restrictions are slowly lifting. In fact, TUI reported that bookings for foreign trips jumped 500 per cent overnight following the unveiling of the ‘out of lockdown’ roadmap earlier this year. With recovery on the horizon, travel and hospitality brands are ramping up media activity. However, to re-engage consumers, build and maintain their trust, and run their media campaigns at peak performance, brands must be conscious of how the advertising landscape has changed. Tanzil Bukhari, Managing Director EMEA at DoubleVerify provides four insights to help travel and hospitality brands drive the most performance and value from campaigns in the year ahead as they set out on the road to recovery.

1. EMBRACE CONSUMERS’ APPETITE FOR CONTENT, BUT LOOK TO VIDEO AND DON’T RELY ON ONE CHANNEL According to our global study, online content consumption has skyrocketed with the average consumer spending an additional 3 hours 7 minutes each day viewing content during the pandemic, doubling overall digital content consumption versus the previous year. The most significant increases are across social media and connected TV (CTV), with

One of the biggest drivers of these fraud rates is bot fraud—which imitates legitimate traffic, inflating overall impression volumes. In fact, bots perpetrated more than two-thirds of the overall video fraud across travel and hospitality—the highest rate of all verticals. To combat fraud, travel and hospitality brands cannot rely on premium media placements alone. An objective third party can help verify, detect and protect against all manner of fraud within their media buys such as identifying Sophisticated Invalid Traffic (SIVT). That way, brands can secure better ROI, see the wood from the trees and know how their campaign is actually performing—without fraud blurring the lines.

3. WHILE CONSUMERS ARE OPEN TO NEW ADS, BRAND SUITABILITY NEEDS CONSIDERATION Our global study also found that 44 per cent of consumers have tried a new brand due to spotting a relevant ad during the pandemic. However, while consumers are open to new experiences, brand safety and suitability has also transformed in the past year. Brands are demanding greater nuance in how they apply brand safety settings, and want to ensure they balance protection with their desire to scale. As a result, verification providers have increased the sophistication levels of their tools to offer greater granularity, and to give advertisers the opportunity to select the sites, apps, sections and even individual pages they are comfortable running ads on, thereby ensuring ads appear alongside relevant, safe, content. Brand suitability is a significant concern for travel and hospitality brands as our data showed that compared with the average rate seen across other verticals, travel advertisers saw an 82 per cent higher brand suitability violation rate than other verticals between January 2020 and

January 2021. Even with stringent brand safety and suitability settings in place, having strong protection is especially crucial for those brands that are catering to younger audiences and families. In particular, navigating the increase in inflammatory rhetoric and misinformation can be a minefield when protecting your brand but it must be tackled to avoid longterm reputational damage and/or a loss in sales. Nuanced brand suitability strategies are therefore more vital than ever to maintain brand equity while driving opportunities to connect with audiences. Implementing a best-practice brand suitability profile and leveraging brand safety tools, such as inclusion/exclusion lists, semantic category avoidance, custom brand categories, keyword lists and exceptions can enable scale without sacrificing safety. They can even eliminate spend on blocked impressions: one well-known hospitality brand that leveraged DV’s programmatic solution saw an 80 per cent decrease in their overall block rate, saving around 15 per cent in media budget by avoiding non-brand safe inventory pre-bid.

4. BE PRIVACY-FRIENDLY BY CONSIDERING CONTEXTUAL TARGETING As a result of a shifting regulatory landscape and heightened scrutiny on privacy practices, advertisers in all sectors—including travel and hospitality—are demanding a privacy-friendly approach to targeting and measurement. There are several solutions being advanced by ad tech providers—from cohorts to universal ad IDs. One such solution is contextual targeting, which looks to place ads alongside relevant content rather than target based on individual preferences. With 69 per cent of consumers more likely to look at an ad if it is relevant to the content they’re reading. Contextual targeting may be a great way to reach consumers looking to book their next getaway. With today’s semantic science technology, contextual targeting goes beyond keyword analysis, allowing brands to reach in-market audiences with timely and relevant ads. It does this by classifying the contextual meaning of content at the page level, and placing this into industry-standardised categories as well as seasonal, in-market and dynamic segments. For example, this enables a travel brand to choose from categories like “Summer Holidays,” “Travel Tips,” “Road Trips,” and much more—keeping ads relevant, without the need for consumer data. With consumers looking ahead to the summer, both this and next year, it's time for brands to meet the pent-up demand for travel and event content from new and existing audiences. These four insights will help travel and hospitality brands buckle up for safety as their advertising campaigns take off.

Lack Of Inbound Travel Continues To Hamper UK Economic Revival While Flights To Amber List Countries Take Off

The UK’s economic revival is being hampered by the lack of inbound travel while flights to amber list countries take off, says the World Travel & Tourism Council (WTTC).

“If the situation continues, the UK will lose out on much needed revenues which international travel provides, benefitting every level of the economy far beyond the Travel & Tourism sector.

The warning comes from the global tourism body, which represents the global private Travel & Tourism sector.

“If every day travel is curbed, more cash-strapped Travel & Tourism businesses face even greater strain pushing them to the brink of bankruptcy. Meanwhile, Europe enjoys the financial benefits of British travellers returning to their markets.”

New data collected by travel and analytics firm and WTTC knowledge partner ForwardKeys, reveals the highest week-on-week percentage increases in tickets booked were to Germany, which were up by 113%; to Croatia up by 69%; Sweden by 68%; Portugal by 65% and Albania, up by 64%.

Juan Gómez Garcia, ForwardKeys Senior Insight Expert, said: “It’s reassuring to see the UK issued tickets increase for summer travel, the question remains – will those figures manage to surpass pre-pandemic levels in those destinations?”

The data shows airline tickets booked for international trips out of the UK increased an average of 24% in the week to 13th July, compared to the previous week. Weekly flight tickets for future travel from the UK to traditional destinations have exceeded pre-pandemic levels, with Greece the most popular destination, up 211% compared to 2019. The Bahamas follows closely, with tickets up 161% on pre-pandemic levels. Croatia has also reached pre-pandemic weekly ticketing levels in the last week (107%) while tickets for travel to Spain, which reached 88% of 2019 levels, are fast increasing. While this was good news for land-locked Brits, desperate to enjoy a much-need summer holiday break, the British economy which relies on international visitor spend will have been left in the doldrums by the lack of reciprocal inbound travel.

Based on 2019 levels and despite the rise in domestic holidays, the lack of inbound international visitors through July, due to concern over rising coronavirus cases and the UK government’s strict quarantine rules, could rob the UK economy of a staggering £639 million each day. Virginia Messina, Senior Vice President WTTC, said: “The UK’s economic recovery is going to continue to be hampered by the lack of inbound international visitors while UK travellers are leaving the UK in increasing numbers. “Whilst staycations are helping boost the economy, it is not nearly enough to replace the £639 million which is being lost every day.

According to WTTC’s 2021 Economic Impact Report (EIR) international visitor spend in 2019, before the pandemic struck, added a staggering £35.6 billion to the UK economy, or 4.9% of total exports. This slumped to £10.1 billion in 2020 as the impact of travel restrictions wreaked havoc around the world, contributing to just 1.7% of total exports. This represented an eye-watering collapse of 71.6%, or £25.5 billion (need the figure in pounds, sterling). WTTC has recently revealed that international Travel & Tourism industry leaders have backed their four new guidelines to restore international travel safely to save the millions of jobs and livelihoods which depend upon the sector, while providing a boost for the global economic recovery.

Daily Contact Testing Expands to 2,000 Sites Across Critical Sectors Issue 68

The government has expanded daily contact testing with 1,200 new sites across frontline sectors, helping to avoid disruption to crucial services. Workplace daily contact testing sites will be expanded to a total of 2,000 sites across the country, with prisons, waste collection and defence among the critical sectors prioritised for the newest sites. This expansion follows last week’s initial announcement of 800 sites for the food industry, transport workers, Border Force staff, frontline police and fire services. Daily contact testing using rapid lateral flow tests will enable eligible workers who have received alerts from the NHS Covid 19 app or have been called by NHS Test and Trace and told they are a contact and to isolate, to continue working if they test negative each day. Research carried out by the University of Oxford between April and June 2021 and supported by the Department of Health and Social Care found that in schools, daily contact testing was just as effective at controlling transmission as the current 10-day self-isolation policy. This pioneering work puts the UK at the forefront of scientific research. Vaccines continue to be the best form of defence against the virus, and are highly effective at reducing the risk of serious illness, hospitalisation and death. So the government is continuing to encourage everyone to get fully vaccinated – and will work with employers participating in daily

contact testing to encourage all their employees to get the vaccine.

Organisations are being contacted by NHS Test and Trace so they can mobilise sites this week to ensure critical workers can continue their vital roles safely. Employers and workers taking part in Daily Contact Testing will be provided with guidance about the protocols they must follow.

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tirelessly throughout this pandemic, ensuring operations and training at home and abroad continue while at the same time providing round the clock support to the nation’s response to Covid.

"Expanding the daily contact testing scheme is hugely welcome, allowing our personnel to continue that vital work across the UK and abroad.

In addition to critical staff working in prisons, defence and waste collection, people working in energy, pharmaceuticals, telecoms, chemicals, communications, water, space, fish, veterinary medicine and HMRC will also be prioritised for the 1,200 new daily contact testing sites.

Health and Social Care Secretary Sajid Javid said: "Whether it’s prison guards reporting for duty, waste collectors keeping our streets clean or workers in our energy sector keeping the lights on, critical workers have been there for us at every stage of this global pandemic.

Lord Chancellor, Robert Buckland QC MP, said: "Daily testing will allow our frontline officers – who have been so dedicated and hardworking throughout the pandemic – to continue their essential work rehabilitating offenders and protecting the public."

"As we learn to live with the virus, we will keep doing everything in our power to break chains of transmission and stop this virus in its tracks. Daily contact testing will play a vital role in this, helping minimise the potential for disruption caused by rising cases, while keeping staff protected."

Communities Secretary Robert Jenrick said: "Critical workers up and down the country have repeatedly stepped up to the challenge of making sure our key services are delivered and communities are supported.

"Self-isolation remains an essential tool for suppressing the transmission of the virus.

"We all owe them a huge debt of gratitude and will continue to support them to do their jobs safely and securely. This expansion of the daily contact testing centres is vital and hugely welcome."

"People who have been identified as contacts are at least five times more likely to be infected with COVID-19 than other members of the public. Vaccines are highly effective at reducing the risk of serious illness, hospitalisation and death, and we are encouraging everyone to continue to get the vaccine to enable us to tackle the virus."

UK Leads Europe In Hotel Occupancy Recovery Defence Secretary Ben Wallace said: "Our Armed Forces have worked

The UK continues to lead Europe in hotel occupancy with four straight weeks above 60% in the metric, according to STR data through 18 July. “Demand is almost exclusively leisure-driven as the UK has benefitted from a successful vaccination program, a phased reopening and improved travel sentiment overall,” said Thomas Emanuel, STR’s Director. “Other countries are showing improvement in recent weeks for those very same reasons, but this is still far from a normal summer in Europe.’ The UK’s highest weekly occupancy level (63.5%) came during 12-18 July, but that was still significantly lower than the occupancy achieved during the comparable week from July 2019 (84.5%).

Also during the week of 12-18 July, a handful of European countries showed continued week-over-week improvement in occupancy levels: Ireland (54.3%), Spain (53.7%), France (51.4%), Italy (51.1%), Poland (50.1%), Switzerland (44.0%), and the Netherlands (43.6%). “Some European markets have been more successful than others in pulling themselves up from pandemic low points despite a massive void in international arrivals”, said Emanuel. “Overall, Europe has a way to go before the region is back to pre-pandemic levels.”

Tripadvisor’s Definitive Guide to the Best Restaurants in the UK and Worldwide 8

CLH Digital

Issue 68

A Lake District restaurant has been named the best fine dining restaurant in the world as Tripadvisor® announces the winners of its 2021 Travellers’ Choice® “Best of the Best” Restaurants awards.

This year, the awards include five new categories of must-visit restaurants no matter where you are or what you fancy, based on traveller reviews of people who have dined there before. From favourite Fine Dining establishments for the more discerning taste buds and the Best Brunch Spots to fill up on avo toast and mimosas, to the Hottest New Restaurants and Best Vegan Spots serving up some of the tastiest plant-based grub. These award-winning restaurants have something to suit every type of palate. The title of world, Europe and UK #1 Fine Dining restaurant goes to The Old Stamp House Restaurant. At the heart of the Lake District village of Ambleside, housed in the former office of William Wordsworth, this intimate restaurant boasting a Michelin Star celebrates the food and cultural heritage of Cumbria with dishes such as black pudding “bon bon” and crab from the west coast of Cumbria. If great food that won’t break the bank is what you’re after, the Everyday Eats category fits the brief and this year it’s Newcastle’s Rio Brazilian Steakhouse which tops the UK list, offering diners a traditional Brazilian Churrasco dining experience. New this year, the Picture-Perfect Restaurants category celebrates those places that have a serious wow factor, not just for the food but the restaurant setting as well. These stunning spots are worth a thousand selfies and it’s not surprising to see why Koral Restaurant in Nusa Dua, Bali has been crowned world #1. At this epic aquarium restaurant you’ll feel as though you’re dining underwater as tropical fish swim around and above you and a hypnotic soundtrack plays to give the full below the waves experience. If you’re looking for somewhere to enjoy everyone’s favourite weekend pastime, the Best Brunch Spots category – another newbie for 2021 – has you covered. Topping the world and the UK list is Scarlett Green in London’s Soho. These guys truly know their brunch, offering both sweet and savoury versions. And the icing on the cake? You can make it bottomless with 90 minutes of free-flowing fizz and mimosas – what’s not to love about that? “It’s no secret that the restaurant industry has taken a hit over the past year or so, but the good news is that would-be diners all over the world are hungrier than ever to dine out again,” said Martin Verdon-Roe, general manager of Hospitality Solutions at Tripadvisor. “There is so much good out there to explore this summer and beyond and no matter what you’re craving, the Best of the Best Restaurants Awards is on hand to serve as a menu of options to satisfy your appetite.” Below you’ll find the #1 restaurants in the UK and the world across the seven award subcategories. The full list of winners can be found here.

UK TOP 10 FINE DINING RESTAURANT AWARD-WINNERS 1.The Old Stamp House Restaurant, Ambleside, Cumbria 2.The Kitchin, Edinburgh, Scotland 3.L’Enclume, Cartmel, Cumbria 4.Adam’s, Birmingham, West Midlands 5.Moor Hall, Augton, Lancashire 6.Winteringham Fields, Winteringham, Lincolnshire 7.Maison Bleue Restaurant, Bury St. Edmunds, Suffolk 8.Outlaw’s New Road, Port Isaac, Cornwall 9.Restaurant Sat Bains With Rooms, Nottingham, Nottinghamshire 10.John’s House Restaurant, Mountsorrel, Leicestershire

UK TOP 10 DATE NIGHT RESTAURANT AWARD-WINNERS 1.The Old Stamp House Restaurant, Ambleside, Cumbria 2.Paul Ainsworth at No. 6, Padstow, Cornwall 3.Antidote, Ilfracombe, Devon 4.Corner Grill House, York, Yorkshire 5.Samphire Seafood Restaurant, Inveraray, Scotland 6.Marmalade’s Bistro, Sheringham, Norfolk 7.Kysty Ambleside, Ambleside, Cumbria 8.Wayfarer Bistro, Robin Hoods Bay, Yorkshire 9.One Fish Street, St Ives, Cornwall 10.The Hall – Restaurant of St Mary’s Hall Hotel, Hugh Town, Isles of Scilly

UK BEST VEGAN RESTAURANT AWARD-WINNERS 1.Cosmic Kitchen, Plymouth, Devon 2.Twelve Eatery, Bournemouth, Dorset 3.Offbeet New Forest, Southampton, Hampshire 4.Indigo Greens, Liverpool, Lancashire 5.Tansy’s Pantry, Godshill, Hampshire 6.The Tipsy Vegan, Norwich, Norfolk 7.Amrutha Lounge, London 8.Cafe Van Gogh, London 9.Corarima, Wakefield, Yorkshire 10.BA-HA, Birmingham, West Midlands

UK BEST BRUNCH RESTAURANT AWARD-WINNERS 1.Scarlett Green – London 2.Salt Cafe, Edinburgh, Scotland 3.Jo & Co Restaurants, Hove, East Sussex 4.E-Street Cafe, Glasgow, Scotland 5.ToasT Oxted, Oxted, Surrey 6.Fore Street Cafe Bar, Newquay, Cornwall 7.Homeground Coffee + Kitchen, Windermere, Cumbria 8.The Fig, Rye, East Sussex 9.Robinsons Cafe, York, Yorkshire 10.FINT, Leeds, Yorkshire

Brixton Brewery Announces ‘Brixton Coldharbour’ Competition For Operators To Win A Beer Garden Makeover •Brixton Brewery is offering new and existing operators the chance to win a fully bespoke ‘Brixton Coldharbour’ garden makeover worth £5k

on Coldharbour Lane, the ‘Brixton Coldharbour’ will offer customers a sanctuary to take refuge from thirst, while enjoying Brixton Brewery’s refreshing Coldharbour Lager.

•One lucky operator will win a custom-fit pergola, table windbreakers, photo-wall and much more

The top prize will include a custom-fit shelter, branded windbreakers, lighting and heaters to encourage customers to stay for longer and a statement wall will be designed as a photo opportunity for customers to share on social media. This will be the perfect place for your customers to get a taste of Brixton.

•Fivefurther operators will also win a Coldharbour Lager brand kit including Brixton Brewery stock, glassware, T-shirts and signage •The competition will run throughout July with operators simply needing to email why their garden needs a makeover to enter

Brixton Brewery co-founder Jez Galaun said: “There’s nothing we love more at Brixton Brewery than sharing a great beer with friends in a pub garden and we know that a welcoming and exciting outdoor space is paramount for operators to maximize footfall year-round. We can’t wait to give one lucky operator a taste of Brixton with this bespoke beer garden makeover.”

This summer, Brixton Brewery is offering new and existing operators the chance to win an incredible prize – a fully bespoke ‘Brixton Coldharbour’ garden makeover worth £5,000, designed to perfectly fit the winning operator’s outdoor space. Five runners-up will receive a Coldharbour Lager brand kit including Brixton Brewery stock, glassware, staff T-shirts and signage.

bours’, where travelers could take refuge on their journeys into London.

Coldharbour Lager is Brixton Brewery’s popular craft lager, named after the bustling Coldharbour Lane in Brixton. The street is so-called because it was once lined with simple shelters known as ‘cold har-

Beer gardens are once again the place to be as we enjoy the British summertime with friends and family. Just as travelers once took shelter

Operators can enter the competition by choosing to stock Brixton Brewery and emailing with a short description of their pub and why their outlet is in need of a garden makeover. Winners will be contacted with details on the next stages of claiming the prize from mid-August. Terms and conditions apply.

WTTC Report Signals How Travel & Tourism Can Help Eradicate Human Trafficking Issue 68

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The World Travel & Tourism Council (WTTC) launched a major new report which signals how the global Travel & Tourism sector can help eradicate human trafficking.

For the Travel & Tourism sector, this means involving the expertise of all stakeholders, including survivors, as well as civil society organisations to establish joint initiatives.

The report is released with support from the Carlson Family Foundation, and builds on WTTC’s Human Trafficking Taskforce, which was launched in 2019 at its Global Summit in Seville, Spain.

Virginia Messina, Senior Vice President and Acting CEO, WTTC said: “Human trafficking is a global crime which preys on the vulnerable, continues to grow and affect the lives of millions around the world.

With its report ‘Preventing Human Trafficking: An Action Framework for the Travel & Tourism Sector’, WTTC aims to strengthen cooperation across stakeholders and share best practices to raise awareness about how the sector can, and does, make a difference, to proactively address this global crime.

“This vital report offers a framework for the Travel & Tourism sector to play its part to help combat human trafficking. Given the sector’s inadvertent position in the path of human traffickers, we need to shoulder our responsibility to ensure that the Travel & Tourism sector offers a safe and welcoming environment for those who work within it.

The report details an action framework to tackle human trafficking, around four main pillars: Awareness, Education & Training, Advocacy, and Support. The International Labour Organization (ILO) has estimated that on any given day in 2016, more than 40 million people around the world were victims of human trafficking. The pandemic has not only put a spotlight on pre-existing inequalities but exacerbated them. This has accelerated the urgent need for targeted actions within the Travel & Tourism sector. The report offers solutions both within the sector and beyond, as the complexity of these transnational crimes require multi-disciplinary efforts and concerted coordinated action by stakeholders, such as states, private companies, and international organisations around the world.

“Ultimately, travel is something that brings people together, and it is critical that we proactively help address this crime. The sector needs a cohesive approach and focus its efforts on driving forward advocacy related to human trafficking by engaging all key stakeholders. We hope that this report can aid in that task.” This in-depth report highlights the need to work on facilitating an approach which will enhance the understanding of the crime of human trafficking, enable better identification, prevention, and mitigation of potential and actual impacts of the sector, and further public-private collaboration to ensure that appropriate steps are taken by governments when human trafficking is detected.

Chefs Union Calls for Emergency Asthma Kits to be a Requirement in Commercial Kitchens Chefs union Unichef is campaigning for emergency asthma kits to be a requirement in commercial kitchens following the tragic death of 19year-old Lauren Reid last year.

cial food premises due to the environmental ‘triggers’ that are common in kitchen spaces, such as flour, fumes, heat, dust, odours and a lack of fresh air.

In February 2020, nearly qualified Chef Lauren Reid set out for her shift in her home city of Glasgow. during that day Lauren suffered a severe Asthma attack and was without her inhaler. She suffered a cardiac arrest which led to massive brain damage and later that night Lauren passed away.

After hearing of Lauren’s case, Brian McElderry, of Unichef, has launched the bid urging the UK Government to allow non-prescribed storage of Salbutamol in commercial kitchens where conditions can spark attacks.

In 2014, an amendment was made to the Human Medicines Act allowing the emergency use of Salbutamol without a prescription on school premises in the UK, and no Ms Reid’s mother, Elaine Cunningham, and Unichef are campaigning for a similar exemption to apply to commer-

He said: “We were so moved by the fact Lauren was a chef who was so young when she died on duty. This should never have happened to Lauren. “We also never realised how many chefs in this industry suffer from asthma. It’s a very common situation and should be a growing concern

within our industry. A petition has already reached over 33,000 signatures and the campaign is hoping to have the non-prescribed storage of Salbutamol inhalers in commercial kitchens enshrined in law. According to Asthma UK, 5.4 million people in the UK are receiving treatment for asthma and on average, three people die from an asthma attack in the UK every day. Unichef is backed by Darjeeling Express restaurateur Asma Khan, owner of the Art School restaurant in Liverpool Paul Askew and TV chef Alan Coxon. To sing the petition


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Issue 68

The Hospitality Sector Must Leverage Digital Payment Innovations to Successfully Navigate the Pandemic and Enable Business Growth By Travis Henry, Senior Partnership Manager of Travel & Hospitality industries at international payment service provider ECOMMPAY ( Few sectors have been as hard-hit by the pandemic as hospitality. For almost 18 months, businesses have been asked to close for indefinite amounts of time, reopen at a moment’s notice or have been teased by ever-changing restriction-easing dates. Hospitality has seen the biggest economic decline of all sectors of the economy since the pandemic began. In the second quarter of 2020 alone, it is estimated that the hospitality sector lost out on £30 billion of revenue. Even now, when the UK’s vaccine rollout is hailed as a success, and Freedom Day offers hope, hospitality businesses are still shouldering a disproportionate burden from the pandemic. With COVID cases rising fast, the sector is facing inevitable booking cancellations and refund requests. Even pre-pandemic, no shows reportedly cost the industry £16 billion per annum. The picture is not much brighter when you look to the international stage. As Europe lags behind the UK’s vaccine rollout, and as their lockdowns are extended, the traffic light system is very much flickering. The uncertainty surrounding tourism from abroad is putting into question the “greatness” of the British summer season. Hospitality businesses need to be more flexible and adaptable than ever to survive. To support them, merchant payment providers must act as reliable third parties to help manage and mitigate the ongoing impacts of the pandemic. In doing so, they provide the chance to demonstrate how digitalisation of the payment process enhances their offerings and protects not only their own data but their customers too. Merchant Payment Providers: A helping hand The hospitality industry has, until now, built itself a complex payments structure to offer its customers flexible services – with legacy technology often connecting a system of suppliers, distributors, processors, security systems and payment options. However, there are simpler and more efficient ways to deliver. Many merchants have had to move to online store offerings, which demands the necessary certifications to take payments online, and can often be a time-consuming and expensive process. Instead, there is a more optimal solution available in the form of a digital payment link. A one-time invoice where the order data is sent via email, messenger or any other convenient method, and executed in a matter of clicks. Since sending a link doesn’t require integration with a payment gateway or Application Programming Interface (API), merchants

who aren’t in a position to hire developers or spend money on building in-house IT infrastructure no longer need to. Many payment providers now offer a single client interface, whereby merchants can create payment links, monitor payment statuses in real-time, analyse incoming revenues, and create financial reports all in one place. Online payment providers, particularly those with Open Banking solutions which offer a secure way to share financial information, are also in prime position to help the hospitality sector. By offering fast, secure, and easy refunds in instances where customers have prepaid or put down a deposit, hospitality businesses can use this data to better understand and maintain customer satisfaction despite unavoidable cancellations – increasing the chance of return business. Similarly, omitting charge-backs for refunds is a welcome measure to help struggling businesses keep costs low. Removing credit and debit cards in favour of Open Banking alternatives also eliminates the chargeback risks associated with fraud – which has also risen throughout the pandemic or insufficient funds. Merchant payment providers are also in a favourable position to reduce the unreliability of international tourism in the Summer of 2021. By leveraging Open Banking APIs, cross-border payments will be made easier and faster. This will, on the one hand, incentivise tourists to pre-book with UK hospitality businesses, but also facilitate refunds in cases affected by international travel restrictions. What next for payments in the hospitality sector? For all the upheaval caused by the pandemic, it has catalysed many pre-existing trends in the hospitality payments space. In an increasingly globalised world, customers need effective international payment solutions offering both global coverage and local solutions. This will be invaluable as businesses continue to navigate both the pandemic impacts and the Brexit transition. ECOMMPAY’s research found that more than one in three UK businesses (37%) have lost revenue from cross-border card payments post-Brexit, with an average revenue loss of £66,812. Similarly, hospitality businesses have always wanted to ensure customer satisfaction whilst keeping costs low. Open Banking services bridge this gap, offering flexible and fast payment options. Customers are increasingly digitally literate. ECOMMPAY’s research found that one in five (20%) consumers used a digital wallet for the first time or started using one regularly in 2020. So, although the challenge of COVID is sizable, consumers are already well-versed with the tools offered by digital payment providers. Therefore, hospitality businesses can rely on these services to continue to manage the impact of the pandemic throughout Summer 2021 and beyond. See the Technology feature in this issue.

Hard Rock Newcastle Announces Charity Support… said the cafe was glad to be able to support such an important charity.

The North East’s first Hard Rock Café has unveiled its plans to support a regional charity which does vital work in suicide prevention, bereavement support and promoting positive mental health.

“There are so many people that are struggling in silence and don’t realise that there is some real help available,” said Matty.

The cafe, based at The Guildhall at Newcastle Quayside, opened in May and has already become a huge success.

“If U Care Share does some fantastic work in supporting people through what can be the darkest time of their lives and we are glad to have the opportunity to help them and raise awareness of what they offer.”

And now it has unveiled its plans to help If U Care Share – a charity which was set up to deal with the growing problem of people taking their own lives and to offer support to their family and friends.

Dominic McDonough, Fundraising and Event Manager at If U Care Share said the charity was “delighted to be working with the Hard Rock team who have been so kind and supportive of the charity.”

The North East has one of the highest suicide rates in the country and is the main cause of death of men under the age of 45 and young people aged under 25. The team at Hard Rock Newcastle have recognised the importance of the work of the charity and is now working with If U Care Share to come up with a number of fund-raising and awareness initiatives which will take place throughout the year. The charity was set up following the death of County Durham teenager, Daniel O’Hare, who took his own life at the age of 19 in 2005. His devastated family had no idea that he was feeling suicidal and set up the charity in his memory, to help other people struggling with their

“This is a great opportunity, not just to fundraise to support our lifesaving work, but also to get people talking about this incredibly important issue,” he said. mental health to get the support and help they need. Since it was established If U Care Share now work across the whole region and has supported more than 2000 people who are at risk of taking their own lives or have been bereaved, along with working with more than 50,000 young people to promote positive mental health. Matty Wilson, Sales and Marketing Manager at Hard Rock Newcastle

Admiral Taverns Acquires Hawthorn The Board of Admiral Taverns, has announced that it has reached an agreement to acquire Hawthorn, the Community Pub Company, from NewRiver REIT PLC (“NewRiver”). The nationwide portfolio of 674 pubs is comprised of a mixture of predominately tenanted, leased and operator managed sites across England, Wales and Scotland. The acquisition is a continuation of Admiral’s growth strategy to expand its wet-led community pub portfolio and will take the Group’s estate to over 1,600 pubs. It will be funded through debt provided by Admiral’s current lenders, together with capital provided by existing investor, Proprium Capital Partners. This latest acquisition builds on the Group’s successful track record of acquiring, integrating and developing sustainable tenanted pub businesses, underpinned by its award-winning and licensee-centric approach. Commenting on the acquisition, Chris Jowsey, Chief Executive of Admiral Taverns said: “This is one of the biggest acquisitions by Admiral to date and delivers on our strategy to build our estate to 1,500 sustainable pubs. It is a real-

ly exciting step forward for the business and we remain committed to the supportive partnership model, which is highly regarded by licensees. “Our wet-led, community focused, supportive culture is very much shared by Hawthorn and I’d like to take this opportunity to welcome our new licensees and colleagues to Admiral. The acquisition has allowed us to acquire an excellent portfolio of pubs which we look forward to developing through our award-winning and highly supportive approach.” During the pandemic Admiral has consistently championed its community pubs, offering significant rent aid and reopening support as well as lobbying the government on key issues such as hospitality grants, reducing Business Rates and VAT, and economic support for the hospitality sector. Mark Davies, CEO of Hawthorn, the Community Pub Company, said: “Throughout our sale and IPO process, we have been blown away by the high level of interest that has been expressed in Hawthorn, which is testament to the high-quality business we’ve built and the quality of our people. Every investor that we met with during the process who got to

“ We know that talking can save a life so the more conversations that we can start the better and working with Hard Rock is an amazing way to achieve this.” Since it opened its doors in May, Hard Rock Newcastle has been a huge hit, with diners flocking to the transformed Grade 1 listed building which can take up to 180 covers which is also now home to a huge range of music memorabilia and a rock shop. know Hawthorn spoke very highly of the pubs we own, the way we run our business, and the people within the company. “In a few short years, Hawthorn has become one of the most wellrespected pub-owning companies in the UK, with a best-in-class operating platform, a high-quality management team, and industry-leading licensee satisfaction scores. “As CEO of this business, it is a privilege and honour to serve alongside you all. I’ve always said that the strength of this business is its people, and I’d like to thank every single member of our team, for the fun, challenges and achievements we’ve shared together. When we created a community pub company seven years ago, little did we know we would be recognised at the top of our brilliant industry in such a short space of time as a leading L&T and Operator-Managed pub company and we can all be very proud. “The last 18 months have shown just how vital the community pub is to the social fabric of this country, and I’m incredibly proud of the role we have played in helping our Pub Partners and Operators not just survive this most challenging period, but to also ensure they’ve been able to come out stronger on the other side. “Chris and the Admiral team will inherit more than 670 thriving community pubs and a fantastic group of highly committed, loyal and talented people, and we wish them and the new owners every success for the future.”

Leisure Sector Is Star Performer In 21 Days Following June Quarter Day Issue 68

New figures from Colliers show across all sectors the ability to pay rent has improved, jumping from 68 per cent collected on June quarter day to 87 per cent in the 21 days (June +21) following. This compares to 63 per cent of rent collected across the board in the same period last year (June +21 2020). The figures are taken from the portfolio of 1023 properties that are under Colliers’ management. Mark Jarrett, Head of Property Management at Colliers, commented: “It seems like the upward trajectory in rent collection we have seen since the beginning of the year is here to stay. Throughout the year we have seen office and industrial sectors remain robust, and it certainly feels like levels for these sectors are now firmly back in line with pre-pandemic collections. Although leisure has had a bumpier ride, these figures really feel like the start of recovery in earnest.”

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The firm highlights that leisure operators have significantly improved in their ability to pay rent with collection levels rising from 20 per cent on the June quarter day to 41 per cent in the 21 days following. The café sector performed particularly well with rent collections rising from 15 per cent to 53 per cent in June +21. Health & fitness and restaurants both also saw a strong performance in June +21 to reach 34 per cent and 35 per cent of rent collected up from 9 per cent and 25 per cent respectively.

Ross Kirton, Head of UK Leisure Agency at Colliers, added: “With the continued easing of restrictions we have seen the public return to their local pubs, restaurants and gyms across the first half of this year. While many are still uncertain about how to tackle rental debt accumulated over the last year, the willingness to pay while still operating at a reduced capacity provides proof that the leisure sector as a whole is more resilient than many give it credit for.

Comparing the June +21 to previous quarters, there has been marked improvement in the leisure sector’s payment ability, which registered just 17 per cent of rents collected at the same period last year ( June +21 2020), and is up from three months ago, where just 25 per cent was collected at the March +21 2021 date.

“As long as there are no additional restrictions imposed, levels of collection should continue to rise as we go through the next quarter, boosted by the summer trading period and a return to the office (and thus city centres) for many.”

Stonegate Group Announces Fundraising Support To The British Heart Foundation Stonegate Group has announced a six-month fundraising initiative across its Managed Estate in support of the British Heart Foundation (BHF).

our teams and their customers have had to call on the British Heart Foundation so it’s a charity that they are committed to raising money for.

To mark the BHF’s 60th Birthday, over 800 managed pub teams at Stonegate will spend the next six months taking part in various fundraising activities in order to help raise life-saving funds for the UK’s leading heart charity.

“It has been a challenging year for everyone and I would like to thank all our customers for their continued support. We are looking forward to a summer, autumn and winter full of events for our customers to enjoy and for us to all rally around.”

Pub managers have been tasked with coming up with imaginative and creative ways of raising money for the charity as well as encouraging their customers to get involved. Already pubs have begun fundraising with Adrian Diggory, General Manager of The Anglers, Walton-onThames, Luke Jones, Area Manager of Stonegate Group, and Matt Samler, General Manager of the Crown, Egham completing a 75km paddle board down the River Thames raising over £5,000.

Paul Davies, Head of Corporate Partnerships at the BHF said: “We are so grateful to Stonegate for their support around our 60th Birthday.

When the BHF was founded in 1961, 7 out of 10 heart attacks were fatal. Now, at least 7 out of 10 people survive. Money raised will go

towards helping the BHF continue to fund medical breakthroughs which help the 7.6 million people in the UK living with heart and circulatory diseases. Helen Charlesworth, Managing Director of Stonegate Group, said: “Our pubs play such a vital role in their communities in which they operate, by bringing people together and helping to raise thousands of pounds for local people, local charities and national charities. Many of

“Over the last 60 years, we have funded ground-breaking discoveries including the first UK heart transplant, pacemakers and genetic testing for inherited heart conditions. The funds raised by our corporate partners such as Stonegate pubs, will help us continue to find cures and treatments for the 7.6 million people in the UK living with heart and circulatory diseases.

Hospitality Industry Be Aware: Huge Increase In Demand For Fake Vaccine Certificates 12

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Issue 68

By Derek Middlemiss, Head of Security Solutions Engineering EMEA at Check Point Software (

Across Europe it’s already been announced that many countries are demanding vaccination certificates or proof of negative coronavirus tests in order to enter restaurants, cinemas or events. And following suit, it was recently revealed in England that such evidence will be required to enter nightclubs from the end of September.

or suspicious domains, thinking they are genuine.

However, Check Point Research has found increasing demand for fake certificates being sold on Telegram and the Darknet. In Europe, the number of users registered into communication channels with fake certificates multiplied by 10 in just a few days, and some of these channels have up to 500,000 members.

It’s a huge concern for hospitality staff, especially for nightclubs, as bogus certificates will give them a false sense of security. Latest figures in the UK show that 35% of 18 to 30-year-olds have not yet had their first jab. However, this is the age group that is most likely to be visiting nightclubs and so something needs to be done to prevent them from being attracted into buying a fake.

Customers could be either people who have tested positive, refused to take a test or are unwilling to have the vaccine. It could also be down to the exploitation of innocent users looking for information and guidance, who are lured to fraudulent

Up to now, these certificates have mostly been used for travel and our research team first reported finding them back in March. But it’s hard to ignore a new surge in demand when there are new rules coming out around entry to venues.

How can venue staff tell the difference? I’m not sure that you can. MPs were recently advised by UK border staff that it’s almost impossible to recognise forged documents. Until the government comes together and acts quickly to combat the increased sales of fake certificates on Telegram and the Darknet, the requirement to show proof of vaccination will be rather futile.

Cumbria Tourism Calls for Government Aid to Halt ‘Pingdemic Effect’ on Hospitality Industry With tourism and hospitality businesses struggling to accommodate bookings due to mandatory self-isolation of staff, Cumbria’s official Destination Management Organisation (DMO) is calling for the Government to allow workers with negative COVID-19 test results to continue to work. Alongside a severe ongoing recruitment crisis, with businesses operating at approximately 20% below their employment needs, the so-called ‘pingdemic’ is often causing staff bubbles to self-isolate at extreme short notice, often leading to postponements, cancellations and even temporary closures. “Now should be a time for celebration” says Jim Walker, Cumbria Tourism Chair. “It’s a glorious summer, the industry is permitted to open and visitors are desperate to enjoy our world-class hospitality. Instead, businesses have a constant fear of having to deal with a sudden staff shortage and the knock-on effects to productivity, customer satisfaction, reputation and morale. “As an industry we have worked hard to put the safety of staff, visitors and communities first through a wide range of Covid-secure practices, yet a single ping can take us back to square one. That’s why we’re calling on the Government to allow the industry to bring back double vaccinated workers following a negative test, and potentially single vaccinated workers following two negative results.” This request is the latest in a comprehensive campaign lead by the DMO. Cumbria Tourism is working closely with industry leaders and Government representatives to help the industry recover, including a

recent productive meeting with all five of the county’s Conservative MPs. A lack of overseas staff due to international travel restrictions and recent immigration changes has also led to the DMO calling for a seasonal worker scheme and creation of a short-term working visa initiative to help the industry recover to a post Brexit world. With chef positions in particular demand Cumbria Tourism is also campaigning to recognise the profession as a shortage skilled occupation for immigration purposes. “It’s ridiculous, and quite frankly insulting, to classify chefs and other hospitality workers as unskilled” continues Jim. “Cumbria is home to seven Michelin-starred restaurants, plus TripAdvisor’s 2021 Travellers’ Choice top restaurant in the world and that’s down to the dedication, skill and passion of our chefs, many of whom came here from abroad.” Cumbria Tourism has been working hard to lessen the impact of the staffing crisis through a range of initiatives, including a targeted recruitment campaign highlighting Cumbria as the perfect place to live, work and play. The DMO is also working with transport providers to evaluate existing infrastructure and better connect staff with workplaces, but the underlying cause can only be addressed by decisive Government action. “This is a national crisis, but one which is disproportionally affecting rural visitor economies” concludes Jim Walker. “We’re sticking to our pledge to support the industry, and businesses are bending over backwards to do their part – now it’s time for the Government to respond accordingly.”


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Issue 68

GBBF at Your Local Kicks off this Weekend… Let’s Get Back to the Pub Today! All events are listed on the GBBF at Your Local website:

The Campaign for Real Ale (CAMRA) is encouraging beer and pub lovers across the UK to get back to the pub this summer with its Great British Beer Festival at Your Local initiative, taking place from 30 July to 8 August.

The Great Northern in St Albans said: "GBBF at your Local is a great way to help pubs that have been hit by the pandemic. With the postponement and cancellation of hundreds of beer festivals up and down the country including GBBF, this is the perfect platform to keep in touch with what’s going on locally, and supporting us pubs, when we need it most!"

In the absence of an in-person Great British Beer Festival (GBBF) event this year, CAMRA wants beer, cider and pub lovers to come together to support the UK venues that have struggled throughout lockdowns and restrictions for over a year. Under the GBBF at Your Local umbrella, pubs and breweries up and down the country are holding events to encourage all pub lovers back to the pub, to celebrate our nation’s great pubs and breweries, and live beer and cider. Some of the great events taking place include: • The Schooner, Gateshead: Three-day ale, pie and music festival with 10 cask beer and ciders and The Carriage in nearby Jesmond Newcastle, is holding a special local ale themed quiz • The Walnut, Stowmarket: Mini beer festival, FemAle Fest, showcasing beers made by female brewers and an IPA Day. • The Great Northern, St Albans: Four-day beer and cider festival. • Boa Brewery, Weavers at Park Lane and eight other pubs in and around Kidderminster have come together for a Wyre Forest Ale trail with a prize draw • Severn Stars Inn, Bristol: A variety of events including 15 cask ales from small hidden breweries including Cotswold Lion and Big Hand. • The Brit Pub, Port Talbot: Mini beer festival and meet the brewer session with Grey Trees Brewery • Brewhouse & Kitchen pubs: Offering a Cask Cream Ale brewed specially for the event, a special GBBF Brewer’s Choice beer plus various meet the brewer and tasting sessions.

Ivan from The Walnut, Stowmarket said: “The FemAle festival is intended to showcase how many women are involved in making great beer at the moment. All seven of our craft beer taps will have a beer from a different brewery with a female influence. From local breweries such as Little Earth Project and Burnt Mill to ones further afield such as Wild Card and Queer Brewing.” Gemma Jones, owner of The Brit Pub, Port Talbot said: “We’re welcoming the local community back to The Brit Pub this summer season with our GBBF at Your Local mini beer festival. We’ll be celebrating with live music, and local real ales and cider including the full range of Austringer Cider, produced by a local father and daughter team, and meet the brewer sessions with Grey Trees Brewery from nearby Aberdare.” GBBF at Your Local is running various competitions throughout the event, including giveaways of tickets to the Great British Beer Festival 2022. The GBBF at Your Local team will also be sharing images of festivals and events on social media with the hashtags #GBBF #AtYourLocal. Events are taking place throughout the month of August, and there is still time for venues to submit events to the GBBF at Your Local website. For further information about getting involved, visit or email:

WSTA Scores Historic Win As Government Announce Scrapping of Arduous And Unnecessary Wine Paperwork The Wine and Spirit Trade Association has won a significant postBrexit victory, for its members and consumers, after government has agreed to scrap wine-specific paperwork on imports from across the globe. Following the referendum, the WSTA started a campaign calling for Government to do away with the time consuming and costly VI-1 forms on imported wine. The historic removal of this unnecessary red tape will mean the UK’s 33 million wine consumers will be able to continue to enjoy the vast range of imported wines without additional costs. After leaving the EU the WSTA warned that the introduction of the new forms and laboratory test demands would have brought wine imports from the EU to a standstill and cost the industry approximately £70 million. Today’s decision to scrap all wine import certificates, not just those for EU wine, will see even greater savings – approximately £100m. Defra’s announcement that wine-specific VI-1 forms will now not be required for imports from the EU and beyond, is a huge boost for producers, importers and consumers – 99% of wine consumed in the UK

is imported, with 55% of that coming from the EU.

over £100 million. It’s a truly fantastic outcome.

The UK wine industry contributes around £11 billion every year in economic activity and employs 130,000 people across the supply chain. The scrapping of these tariffs, championed by the WSTA will prevent the price of a bottle of wine increasing by around 13p.

It is heartening to know that Government trust the WSTA’s advice and are listening to the concerns of business, particularly SMEs. This is a major win for wine lovers and the UK wine industry. I am sure corks will be popping across the globe in celebration of this most welcome news.”

If the plans to introduce VI-1s to wine coming in from the EU had come into play, imports would have required laboratory analysis – a process the WSTA estimates would have cost about £330 per shipment and may well have put off smaller producers from sending their wines to the UK reducing consumer choice. Miles Beale, Chief Executive of the Wine and Spirit Trade Association, said: “This is a truly historic moment for the UK’s world-leading wine trade. We have spent more than two years campaigning relentlessly to avoid the introduction of new import certificates for EU wine imports on the one hand and scrapping the unnecessary and costly VI-1 wine paperwork for on-EU wine imports on the other. The first would have cost the UK wine industry some £70m [annually], reduced consumer choice and bumped up prices. The second will increase those savings to

Cereal Partners UK

Mikey Billingham – Out of Home Business Manager At Cereal Partners UK we have been in regular contact with our Hospitality customers throughout lockdown, continually looking to support their needs during this difficult period, in particular around practicality.

James Miles, Chairman and Managing Director (Co-Founder) at Liv-ex Ltd said: “I cannot overstate how important today’s announcement is to the UK wine industry. The WSTA and its members have been campaigning hard to stop UK officials from imposing unnecessary import regulations on the wine trade. Government has shown it is in tune with business by taking this once in a lifetime opportunity. By removing these unnecessary and costly non-tariff barriers to trade it has re-set our trading arrangements with the rest of the world in a way that that will enhance the UK’s leading position in the global wine trade.”


Many of our customers have reviewed their Food Strategy and prioritised guest safety in their plans. As a consequence, we have seen a significant increase in demand for our Box Bowls Single Portion Packs, which customers have turned into a convenient post COVID solution.

Whether this is an in room offering, table service or a takeaway breakfast, our portable portion packs of some of the UK’s most loved cereal brands have been a key topic of conversation. Key features guests look for in their breakfast when staying away from home are quality and variety, with many guests seeking familiarity with some home comforts. And that’s what our cereals are offering, with wholegrain as the number one ingredient.

Guests want to feel safe when staying within a venue and reassured that all precautions are being taken to minimise risk whilst vaccinations continue to be rolled out. See the advert on the facing page for details.


Social Media: Reputation Maker Or Breaker? 16

CLH Digital

Issue 68

By Fraser Vandal, associate at UK law firm TLT (

Social media platforms are now a primary source of information and a key method of communication for individuals and businesses around the world, and have the potential to make or break reputations. One need only look at recent media headlines to see the possibility for negative impact: a video posted on Twitter of two men accosting Prof Chris Whitty was quickly condemned and the men publically branded as ‘thugs’ by Boris Johnson. While the original video has since been deleted, the footage is still available across the internet, showing how quickly content can spread. One of the men in the video has lost his job as a result of the video, with the incident being treated as common assault (despite the men claiming they only wanted a selfie). This incident again highlights the possible concerns of using platforms where content can easily go viral, as it’s easy to see how quickly a reputation can be damaged by a single post before any form of explanation can be provided. The hospitality sector uses social media to connect with and find customers, and even strike business deals as demonstrated in the unusual exchange between supermarket chain Aldi and craft brewery BrewDog in 2020. Hailed by some as the ‘greatest social media moment of 2020’, it all started with a single Twitter user posting a picture of a drink purchased from Aldi noting the stark similarity of a product to one of BrewDog’s craft range. Aldi’s Anti Establishment IPA was clearly a take on BrewDog’s Punk IPA; but rather than receiving a negative reaction from the brewery, an entertaining Twitter exchange led to a collaboration and the subsequent production of ALD IPA which went on sale and flew off shelves just months later. However, not all social media exchanges end on such good terms. One only need look online to find that there have been many instances of hospitality venues coming under fire after posting seemingly discriminatory views on social media, or sharing photographs of staff and customers breaking social distancing rules. Indeed, the positive publicity enjoyed by BrewDog has recently been tempered by a number of former employees making serious allegations of improper workplace behaviours via Twitter. The use of social media by employees, both in and outside of work, can negatively impact on the employ-

ment relationship. There have been a number of high profile examples over the years where employees have found themselves in difficulty, and even facing dismissal, over their social media use. For example, a Wetherspoons employee was fairly dismissed for making offensive comments about two customers on Facebook while on duty, and Burger King faced global outrage when one employee shared a photo on anonymous site 4Chan of another staff member standing in lettuce supposedly due for customer consumption. Given the reliance of the sector on social media for marketing and promotion, and the prevalence of younger people working in the sector that use social media as a primary channel of communication, this could be a tricky area for hospitality venues to manage. Fortunately, many risks can be mitigated by implementing a suitable social media policy. Cases can very often turn on their own facts, and the extent of the damage caused to the employment relationship will be a key consideration. A well drafted policy setting out appropriate parameters on employees’ personal social media use is the employer’s first line of defence should things go wrong. A policy should clearly set out expectations for out of work behaviour and the consequences of any breaches. It should also clearly delineate between use of social media for work purposes and private use, and what is expected in each area. An employer may require employees to review their security settings to ensure that only those on their ‘friends list’ are able to see their content, and include any ‘sector specific’ requirements that may be appropriate The policy should list examples of what the employer will regard as gross misconduct, such as posting derogatory comments about the employer or colleagues online, or posting confidential information. Once policies have been created, it’s crucial that the information is shared with and understood by all employees. Some organisations may wish to provide regular updates or even training sessions on what is and is not acceptable. It’s also important to ensure policies are kept regularly up to date to keep up to speed with ever-evolving developments online. Ultimately, employees need to remember that social media is a public domain and that they are representing the profession and their employer when using it, even if just for personal use. While it’s clear that social media is a vital piece of the marketing puzzle for pubs, bars and restaurants alike; it’s important that a clear and wellcommunicated strategy is put in place, and backed up by an appropriate social media policy that is understood and adhered to by all employees.

Knorr Professional Launches It’s 2021 Great Roast Competition In Bid To Celebrate Our Nation’s Most Iconic Dish ®

Brighton and Clean Bean in Seaham to find out:

It’s back & the search is on for the nation’s best meat and vegetarian, or vegan roast dinners is on, as Knorr® Professional announces the launch of its annual Great Roast competition.

“Jamie and I are extremely proud of The Cleveland Arms Sunday roast, created using the finest locally sourced, organic meat and delicious, seasonal vegetables. When we entered the Knorr® Professional Great Roast Competition back in 2019 we never expected to win. It has been a fantastic accolade for our business and a big pat on the back for our dedicated team. In addition to the great prize package for winning, the PR that we have received, both locally and nationally has been invaluable, especially for an independent pub like ours.”

Celebrating one of the most iconic dishes found on menus across the country, the Great Roast competition returns in 2021 for the tenth year and seeks to recognise the chefs and their businesses who serve the very best dishes to their customers. The free-to-enter competition is open to any business serving roast dinners to the public and gives establishments the chance to win a host of great prizes, including a £3,000 catering equipment voucher, PR support and a photoshoot for each of the two category winners. Following on from the success in 2019 and continuing to recognise the importance of quality plant-based dishes, aligned with Knorr® Professional’s brand purpose & sustainability commitments, this year’s Great Roast competition will again award a prize for the best vegetarian or vegan roast, alongside the same prize for the winning traditional meat roast. Open now until the end of September, chefs simply complete a quick entry form, add a link to their menu and an image of their best roast to be considered for one or both categories. A team of judges will shortlist entries in October, before independent mystery diners visit to anonymously judge each shortlisted entry. Winners will be then announced in November, where the ‘Best Meat Roast 2021’ and ‘Best Vegetarian or Vegan Roast 2021’ will be crowned. “A traditional roast dinner is one of the iconic dishes of our nation. Now in its 10th year, we are delighted to be launching the Knorr® Professional Great Roast competition 2021 – searching for the very best dishes from across the country and recognising the chefs who have created them.

Sarah Davies, owner of The Cleveland Arms, Brighton

As the ongoing focus on sustainable living sees an ever-increasing number of consumers enjoy a plant-based diet, whether as part of a flexitarian or vegetarian/vegan diet, we also want to recognise those businesses meeting these demands. That is why we are delighted to have two hotly contested categories in this year’s competition, one for meat dishes and the other for vegetarian or vegan dishes. So, if you think you serve the nation’s greatest roast dinner, why not enter today and have a chance to take the prestigious title of the Great British Roast 2021”. Kate Drew, Senior Marketing Manager for Knorr® Professional at Unilever Food Solutions So what would it mean for a business to win the Great British Roast competition? We spoke to the 2019 winners, The Cleaveland Arms in

“The ethos behind Clean Bean was to create a completely unique dining establishment, where the menu takes inspiration from our travels around the world. Serving delicious food, we champion clean, healthy, nutritious, fresh and locally sourced ingredients. Our menu is entirely gluten-free and many of our dishes are vegetarian and veganfriendly. Winning the Vegetarian or Vegan category of the Knorr® Professional Great Roast Competition in 2019 is something that we are immensely proud of. It’s helped us to put Clean Bean on the gastronomic map and showcased the quality of our vegetarian roast dinner – a dish that is now regularly ordered by vegetarians and flexitarians alike.” Paul & Linda Barron, Owners of Clean Bean, Seaham Entries for this year’s competition are open now and will close on Thursday 30th September. The competition is open to any business in England, Scotland, Wales and Northern Ireland serving a roast dinner to the public. Entries must be submitted through the Unilever Food Solutions website at, where full details of the competition and terms and conditions can be found.

Food-To-Go Market Recovering Faster Than Expected, According To IGD In its latest channel forecasts for the food-to-go sector, IGD – providers of foresight and insight for the food and consumer goods industry – predicts that the channel will be worth £15.6bn at the end of 2021, which is 82.5% of its 2019 value. It is forecast to return to its preCovid levels in the second half of 2022, six months earlier than expected. Nicola Knight, Senior Analyst for Food-to-Go and author of the forecasts explains: “This is a better-than-expected result, so is really positive news for the sector; by 2026, the market will be worth £22.7bn which is 20.5% more than 2019. This will be the outcome of five years of growth at above pre-pandemic levels, following significant contraction in 2020, and will predominantly be driven by foodservice operators.” However, recovery is not consistent across sub-sectors. Foodservice food-to-go operators, (QSRs in particular) have been the main driver of

the growth, increasing market share from 77% in 2019 to 79% in 2021. Covid restrictions have played a significant role, predominantly due to consumers suffering from cooking fatigue and opting for affordable treats, which has in-turn benefitted “destination” food-to-go sites. Nicola continues: “To survive and meet new demand, operators have fast-forwarded innovation at an unprecedented speed. Delivery, digital and proposition development have placed survivors in a good position to maintain momentum as restrictions ease. But it’s important to note that QSRs, coffee shops and food-to-go outlets may experience a dip in sales growth in the second half of this year, as consumers have more choice on where and how to spend their money.” In retail, the share of the food-to-go market is forecast to reduce to 21% in 2021 from 24% in 2019. This will gradually increase to 23% by 2026 as momentum starts to return to retail food-to-go.

What Is The Outlook For Future Food Inflation 18

CLH Digital

Issue 68

Mike Meek, Procurement Director at allmanhall (, the independently owned food procurement expert, examines whether a rise in food prices is inevitable iron ore, a key ingredient of steel. This impacts food prices as 60% of global food miles are attributed to sea freight. • Broad based industry wide inflationary pressures across ingredients, packaging, transportation, and labour are more likely to lead to foodservice cost increases. The active management of food wholesalers, product ranges, brand management and adopting a category management approach will help to offset impacts.

WHAT PRICE CHANGES ARE UK FOOD MANUFACTURERS EXPERIENCING? May ONS Producer Price Index shows significant increases in the prices that UK food manufacturers are paying for their inbound raw materials, leading them to pass on price increases via a rise in outbound goods (these are prices passed on to retailers and wholesalers).

HOW USEFUL IS CPI (CONSUMER PRICES INDEX) DATA TO PREDICT INFLATION? It is quite customary for organisations to want to measure the change in prices over time. The Office for National Statistics (ONS) monthly inflation and pricing release of CPI data, is often the principal index of choice. It is the official measure of household inflation, and it is easy to access and requires little expertise to distribute. CPI food data is very useful, but not when used in isolation. It is a backward-looking index that measures historic price movements via a weighted household basket of retail goods. Determining to what extent retail prices have changed over the past year may not help those that need to budget for the future.

WHAT IS THE OUTLOOK FOR FUTURE FOOD PRICES? Global food prices A good place to start is to examine what is happening to global food prices as these have the greatest pull-on UK food prices. • Global food prices have been steadily climbing over the past 12 months (FAO Food Price Index +33.9% higher than prior year). • Global food prices are significantly higher in real terms than those in both 2018 and 2019. We can in this instance rule out ‘base effects’ distortion as price indexes are well above pre-pandemic levels. • All five key commodity groups have increased significantly on a global level. These are vegetables oils, cereals, dairy, meat, and sugar. • 2021 global food prices are nearing those of 2011, which still represents the 60-year high. • Global shipping costs are at a ten year high fuelled by Chinese demand for

• Inbound cost increases (costs to food manufacturers) o 12-month home food materials increase of +9% o 1-month increase of 3.7% • Outbound cost increases (costs from manufacturers to retailers and wholesalers) o 12-month rate of 3.1% o 1-month rise of 0.7% It takes time for changes in food commodity prices to feed through the supply chain to caterers, typically three to six months. Changes in food commodity prices do not pass through in full, as consumer food prices include the shipping costs of primary food commodities, the processing, marketing, and packaging of food, and final distribution costs such as transport costs.

WILL THE UK LABOUR SHORTAGE OF DRIVERS AND PICKERS IMPACT FUTURE PRICES? It certainly has the potential to drive up costs if the shortage is sustained for a prolonged period. A shortage of 60,000 drivers has the potential to push up wages and in turn goods prices. There is plenty of anecdotal evidence to suggest that foodservice distributors and manufacturers are having to increase salary packages to retain existing drivers and to recruit new ones. Driver salaries are not the only costs incurred; supply disruption to inbound deliveries also adds cost to manufacturers, wholesalers, and caterers alike. UK hospitality demand also has the potential to exacerbate labour shortages and service disruption. OpenTable data shows that seated diners walk-ins and reservations are 20% higher than the prepandemic corresponding period in 2019.


With global food manufacturers' annual input prices rising by 26%, it is useful to check what our industry membership bodies, and globally listed food companies are reporting. Many well-known food companies have posted warnings to investors about future food inflation including Kraft Heinz, Mondelez, Nestle, Unilever, Kellogg, General Mills, Campbell Soup, Coca Cola and Hain Celestial. • Unilever has stated that it is experiencing the highest levels of food inflation “in about a decade”. • Nestle CEO Mark Schneider said “From what we can see now, inflation is very much a 2021 and, to some aspect, also a 2022 phenomenon. This is a very volatile environment right now with very low visibility, lots of surprises happening, and again, we will take pricing action, and we have taken some pricing actions already.” • Bidcorp are reporting a ‘number of macro challenges’ are starting to emerge such as ‘inflation and labour shortages’ which are representative of the broader based challenges facing organisations operating in the UK. Bidcorp continue to state ‘We are seeing large increases in the price of vehicles and mechanical handling equipment (and a total lack of availability), construction costs are escalating quickly. All of this will likely lead to wage inflation. We are also unbelievably facing a labour shortage in many markets where the recovery has been quick and sharp, particularly in driver and warehouse roles.’ • Sysco, the owners of Brakes, whilst not specifying inflation within its International Division, reported via its third quarter 2021 results that it had experienced 3.5% product cost inflation in the US. • Ian Wright CEO of the Food and Drink Federation has flagged a potential domino effect of staff shortages upon the industry, with shortages in farm pickers, drivers, abattoir workers, manufacturer process operatives and the hospitality sector. These shortages appear to be structural which could create “a war for workers that can only have one consequence for everybody, an increase in prices” and he is expecting “mid-single digits” inflation across the whole food basket, adding that some commodities ‘have already had double digit’ rises. Price increase mitigation and managing food inflation can be possible, with the help of an expert food procurement partner such as allmanhall. We work collaboratively to identify cost improvement opportunities through targeted category and range management, and leverage supply relationships, as well as using expert insight, such as those demonstrated here, to deliver better procurement outcomes. This is a challenging time in all aspects of catering and foodservice and everything points to seeing prices rise, and inflation to reach a decade high, or more. Some of this will be manageable and mitigatable; some will be inherent and unavoidable, even with expert support. The industry needs to pull together and stay informed and aware, to ensure we’re prepared and able to cope with what the coming period may bring.

Institute Of Hospitality Takes Home Gold For Best Membership Association At 2021 National Association Awards

culable. So, it’s such an enormous boost to be recognised by the public for the work we do.

The Institute of Hospitality has been named the Gold Winner in the Best Membership Association – over 10,000 members — category at the 2021 National Association Awards held on Tuesday, 27 July 2021 at the Copthorne Tara Hotel in London.

“This award is also a commendation for the leadership of our Supervisory Board as well as branch network, all of whom are unpaid volunteers.

The award, which was decided by public vote, is explicit and formal recognition of the Institute of Hospitality’s hard work and success on behalf of its 13,000-strong membership. Other finalists vying for the award were the Chartered Institute of Building, Federation of Small Businesses, National Residential Landlords Association and UK Hospitality.

“Moreover, it says a lot about our individual members. As an inclusive membership association, we are shaped by the standards and commitment of our membership, which includes hoteliers, restaurateurs, contract caterers, publicans, academics, graduates and suppliers. We hope that winning this prestigious award signals a new era of growth for the Institute.”

Robert Richardson FIH, chief executive of the Institute of Hospitality, who along with members of the Institute’s senior management team attended the awards luncheon, said, “Winning this gold award is a fantastic moment for our team at the Institute of Hospitality. The amount of work they’ve put in through the years on behalf of members is incal-

The National Association Awards recognise the hard work and success of associations, federations, chambers of commerce, societies and membership organisations across all sectors.

Shepherd Neame ‘On Path to Full Recovery' Kent pub operator and brewer Shepherd Neame, has reported it has performed well, generating cash and profits ahead of our expectations since the recommencement of trading on 12 April. The company stated: “Initial outdoors trade from 12 April to 16 May was encouraging, but demand has taken a step up from 17 May when indoors trade was allowed. In a trading update following the close of its financial year on 26 June, the group said demand has taken a step up from 17 May, when indoor trade was allowed, and continued to benefit from pent-up demand with particularly strong trading at its rural and coastal pubs and hotels. Retail sales were impacted by the extended closure of 15 Shepherd Neame central London pubs, almost all of which reopened from 19 July, although their trade levels are expected to remain below prior levels for some time to come.

Since full restrictions have lifted on 19 July the company has seen a modest increase in sales. For the 11 weeks from 12 April to 26 June, its tenanted pubs achieved 77% of their 2019 volume. For the four weeks of June, they achieved 91% of 2019 beer volumes. After charging no rent for all the weeks of lockdown, our tenanted pubs returned to 90% of normal rent as from 21 June and, as from 2 August, will return to normal rent. Total beer volume they say, has been resilient throughout the pandemic, and we have obtained new on trade customers and new listings in the grocery trade and export. As the on trade has re-opened, sales have been buoyant, with total volume in all channels in May and June up +8.4% versus 2019 and total own beer volumes excluding contract down -3.6% for the same period. Although the restart has been most encouraging, the company will inevitably report a loss for the financial

year to 26 June, after such lengthy periods of closure, though less now than originally forecast.” Despite the "encouraging" restart, the company said it will "inevitably" report a loss for the financial year to 26 June, after such lengthy periods of closure, though less than originally forecast. Shepherd Neame's net debt was £89.8m at the year end, down from £92.4m in December 2020, and the company said it had sufficient and growing liquidity to "restore its financial health" over the next 12 to 18 months. It added that while costs were still tightly controlled and the business run "very prudently", the board was "increasingly confident of a full recovery and a return to the prior growth path and dividend payouts for shareholders". Jonathan Neame, chief executive of Shepherd Neame, said: "It has been great to be open again, and our team members and licensees are delighted to be able to welcome our customers back. Although we continue to trade below full capacity, we have benefitted from strong pent-up demand. The business is back on the path to recovery and has been cash generative and profitable since re-opening."

Issue 68

CLH Digital


FSA Publish New Resources To Support Food Businesses Preparing For Changes To Allergen Labelling Sushma Acharya, Head of Policy and Strategy for Food Hypersensitivity at the Food Standards Agency has welcomed further support for businesses and said:

On 1 October 2021, the law on allergen labelling for pre-packed for direct sale (PPDS) foods will change. This means that any food business selling PPDS foods will have to include full ingredients on the product label with allergenic ingredients emphasised within that list.

“The FSA’s ambition is that the UK becomes the best place in the world for a food hypersensitive consumer and the upcoming allergen labelling changes are a huge milestone for people with food allergies.

Also known as ‘Natasha’s Law’, the changes come following the death of teenager Natasha Ednan-Laperouse from an allergic reaction caused by a packaged baguette which, at the time, did not require allergen labelling. To help support food businesses, the Food Standards Agency (FSA) has launched a PPDS Hub featuring useful information including new labelling guidance for PPDS foods and guides that will be helpful to specific sectors including bakery, butchers, fast food and takeaways, mobile sellers, restaurants, cafes and pubs, and schools. The guides each give practical information on PPDS and how these changes could impact a food business.

The FSA will also be hosting a webinar for food businesses (Opens in a new window)on 4 August at 2pm. The webinar will feature a range of speakers who can discuss these changes and answer your questions. It is open to businesses across England, Wales and Northern Ireland.

“We recognise the significant impact this will have on many businesses, and with less than three months to go, we want to ensure businesses are supported in making these changes. As well as the guidance and resources we have available, we will be hosting a webinar that has been designed with micro and small businesses in mind.” For more information on PPDS including guidance and training, please visit the PPDS Hub at

Ashby-De-La-Zouch’s Longest Serving Licensee Receives Prestigious Award

Ashby-de-la-Zouch’s longest-serving licensee – Paul Monk of the Bowling Green Inn on Brook Street – has received a prestigious award to mark his 35th anniversary at the helm.

however, with a completely separate bar and lounge and the original beams intact. And, whilst many of his first customers have passed away, Paul is now serving his third generation of Ashby-de-la-Zouch families.

The long service award – from the pub’s owners, Star Pubs & Bars – recognises the contribution Paul has made to the town and the pub. One of the last traditional locals in Ashby-de-la-Zouch, the Bowling Green is a hub of the community, hosting events to bring people together, fundraising for good causes and putting on music nights that have helped launch many local bands.

Paul says the last year has been the hardest he has known at the Bowling Green. “It was heart-breaking to be closed at Christmas for the first time in 35 years. The pub felt very empty and quiet, and I missed all the banter and chat as much as the regulars did.” Even though it was shut, the Bowling Green continued to support the community, with Paul and his customers setting up a food bank that delivered essentials to around 50 senior citizens during the first lockdown.

Paul – who turns 70 in November – is not calling time yet and has just extended his lease at the Bowling Green for another five years, so that he can reach his goal of clocking up four decades. To keep the 17th-century pub thriving, he is completing a £27,000 refurbishment that has upgraded the interior and revamped the garden, creating the largest covered alfresco area in the town centre. He is also installing a new children’s play area, complete with a ship, tower and slide.

dreamed I’d be here so long. I’ve never looked back; I love it here.”

Looking for a change of direction from his job as a factory manager, Paul took over the Bowling Green in 1986. The pub was then a tiny local, popular with miners from the nearby collieries and serving draft ales at 90p a pint as well as trays of filled cobs. Recalls Paul: “I’d looked at loads of pubs. Although the Bowling Green was tired, when I walked in I knew it was ‘the one’. Everything about it and the regulars felt right. I never

Over the years Paul has kept pace with changes in the town and pubgoers’ tastes. A succession of investments has doubled the pub’s size, made a big garden, installed Sky and maintained the pool table and darts boards. The drinks selection has also been transformed and includes a wide range of spirits, wines and premium lagers. The Bowling Green – which dates back to the 1600s – still retains its traditional feel

With restrictions easing, the pub is busy planning two of its biggest annual events: the Ashfest music festival in September – which has raised £25,000 for animal charities in memory of a former customer – and a fireworks display in November. Says Star Pubs & Bars’ area manager Alan Thornton: “Despite all the changes in Ashby-de-la-Zouch since 1986, the Bowling Green has stood the test of time. It’s a tremendous achievement and all down to Paul’s hard work, dedication and TLC. He’s always thinking of his customers and never rests on his laurels. It’s a great honour to present this award. We wish Paul all the best for five more happy years at the Bowling Green.”

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New Research Reveals Price No Longer Primary Driver of Travel Decisions Issue 68

CLH Digital


New research from Expedia Group reveals shifting views on travel, including positive sentiment on vaccine passports, increased budgets, and an enduring demand for safety and financial security. The Traveller Value Index examines the views of 8,000 people in eight countries to understand their values and expectations as the pandemic becomes more controlled in many parts of the world.

• Environmentally friendly policies such as a reduced use of plastics or locally sourced food and products; • Enhanced cleaning and disinfection procedures; • Flexible policies to change bookings; • First-class benefits and upgrade.

“As vaccination rates rise and borders open across the globe, people are ready and eager to travel. However, the months of uncertainty are weighing on their travel decisions and shifting the conventional belief that price is the top driver of bookings,” said Ariane Gorin, president, Expedia for Business, Expedia Group. “These insights show people want to book with trusted travel providers that will deliver on their experiences, keep them safe, and protect their financial investments.”

Financial security and safety rank as the highest priorities for travellers across all experiences, a shift from the conventional wisdom that price drives consumer behaviour. More than one in four travellers most value the ability to get a refund, particularly for airline (26%) and vacation rental (26%) experiences, followed by enhanced cleaning and disinfection. The results highlight a need for travel providers to clearly communicate cancellation policies and cleanliness measures to help ease any anxieties and build confidence.

Improved outlook for 2021 and beyond Despite a period of uncertainty, the Traveller Value Index shows that people are making travel a financial priority. More than a third (34%) of travellers have larger travel budgets now compared to 2020. In fact, nearly one in five respondents globally (18%) expect travel to be the activity they spend most on in 2021, on par with major spending items such as home renovation (18%) and ahead of entertainment (12%), buying or taking care of a car (11%), or healthcare (11%). Additionally, more than third (36%) say they would trade a pay raise for more holiday days. Travellers are thinking differently about the frequency and length of travel. Many (60%) are opting for domestic travel in the short-term, however they are planning to get away more often, nearly half (41%) wanting more frequent, shorter, trips. The outlook for international travel is also improving, with more than a quarter (27%) of travellers considering a trip to another country in the next year. In fact, nearly three-quarters (71%) of travellers are comfortable showing a vaccine passport to travel internationally. The research also shows an increased desire for new and different experiences over nostalgic destinations, with three-quarters (75%) of travellers likely to select a travel destination they’ve never been to before. Additionally, more than half (52%) are likely to use a new mode of transportation, and nearly a quarter (22%) are looking for a once-in-a-

lifetime experience on their next trip. Decisions reflect personal values The Traveller Value Index reveals that travellers continue to make value-based decisions that reflect their own personal views when booking travel. Travellers want to support sustainable practices, with nearly three in five (59%) willing to pay higher fees to make their trip more sustainable. Additionally, a majority (65%) are more likely to book with travel providers that have inclusive policies. This includes properties that are owned by women and/or people of colour, are welcoming to the LGBTQIA+ community, and those that are supportive of people with disabilities. Financial security and safety are top priorities The Traveller Value Index ranks the factors shaping booking decisions across multiple travel experiences, including: • The ability to get a full refund if their plans change; • Atypical, low pricing cause by low demand during the pandemic; • Contactless experiences like cardless hotel or vacation rental entry, online check-ins, or digital boarding passes;

The Traveller Value Index also shows differences in values by age group, indicating that younger groups are less focused on price and refunds. These include: • For hotels and vacation rentals, the ability to get a full refund increases in value with age. However, travellers under the age of 40 in the US and Japan rank enhanced cleaning the most important factor in hotel bookings, while also seeing more value in contactless experiences and premium benefits. • Airline travel decisions are also shaped by financial security, where more than a quarter of respondents (26%) most value the ability to get a full refund. However, millennial and Gen Z travellers, or travellers under the age of 40, see more value in contactless experiences, first-class benefits, and environmentally friendly policies compared to older generations. • North American millennials, or those born between 1981 and 1996, value flexibility in car rental decisions, ranking the ability to make changes second. The trend of North American millennials valuing flexibility is also evident in air travel, showing how the ability to change plans without penalty is worth just as much as lower pricing. • Cruise passengers are the only respondents from numerous countries who rank low pricing as the top value. However, North American Gen Z travelers, or those born in 1997 onwards, rank environmentally friendly policies second in the list of values, showing that younger age groups weigh the environmental impact of their travel decisions in addition

Top Selling Wines Could Disappear From Supermarket Shelves In Long Running Trade Dispute With United States Millions of bottles of Britain’s most popular wines could disappear from supermarket shelves and pubs after the Government proposed a 25% tariff on all wine imports from the United States.

WDUK supporter Ed Baker, Managing Director of one of the UK’s largest bottling plants, Kingsland Drinks, warns: “It is likely if the Government introduces this tariff, it will make these popular US wines unfeasible in the UK. Simply put, they will disappear from supermarket shelves and pubs.”

Wine from the US make up around one in ten bottles sold in the UK market, including best-selling rosés, with more than 100 million bottles sold in supermarkets and off licences last year.

A YouGov survey conducted for WDUK found that one in three (32%) of UK adults who drink alcohol say wine is their favourite alcoholic drink, beating beer (25%) and spirits (25%) into second and third place respectively. However, since 2010, duty on wine has increased significantly more (+39%) than on beer (+16%), cider (+27%) and spirits (+27%).

Trade Secretary Liz Truss is considering introducing a 25% tariff on US wine imports as part of an ongoing trade conflict caused by Donald Trump imposing a 25% tariff on US steel imports in 2018. The UK Government believes tariffs on wine will put pressure on key Democratic politicians, such as Vice President Kamala Harris and Speaker Nancy Pelosi, who have wine producers in their states. However, Wine Drinkers UK (WDUK) a collection of wine lovers, makers and sellers, has warned some of Britain’s most popular grapes, including Zinfandel Rosé and Grenache Rosé, could disappear if tariffs are imposed. With around 32% of UK households purchasing wine from the US, no other wine producing nation could substitute its volume,

limiting consumer choice. The under 44s make up 40% of those that enjoy wines from the United States, meaning that a tariff would disproportionately impact younger UK wine consumers.

Ed Baker adds: “Wine drinkers are already disproportionally disadvantaged compared to some of their alcoholic counterparts when it comes to custom tariffs. Adding a 25% tariff on US wines will continue to unfairly penalise these consumers. It is time that the Government ensures that wine is treated fairly when it comes to tax.”

Hospitality Sector Business Investment Halved In Q1 On An Annual Basis By comparison, UK GDP shrank 1.6% in the first quarter, down 6.1% year on year and 8.8% below pre-pandemic levels at the end of 20193.

Business investment in the hospitality industry HALVED in Q1 on an annual basis, analysis of the latest ONS data by business tax relief specialists Catax reveals.

Mark Tighe, CEO of business tax relief consultancy Catax, comments:

Business investment by hotels and restaurants collapsed 52% (£702m), falling from £1.4bn in Q1 2020 to £649 between January and March.

“The hospitality industry hasn’t been out of the news over the past 18 months as the sector’s woes have closely tracked the nation’s fitful attempts to rid itself of Covid restrictions.

This was a 27.7% fall on the previous quarter and a long way off the sector’s all-time high of £2.2bn in Q4 1997. It was also dramatically worse than the performance of UK industry as a whole. UK business posted a 16.9% annual fall in business investment

across all sectors in the first quarter, dropping an estimated 10.7% on a quarterly basis to sit 17.3% below pre-pandemic levels (Q4 2019)2.

“The end is now finally in sight and, with it, the sector should see the back of such dramatic variations in its levels of business investment. A long-awaited recovery is well on the way.”


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Island Visitors Grateful For Return Of Historic Pub In stepped the newly-created pub company to restore the main heartbeat of the island, and put a range of local ales, spirits and food on the menu. The project has not been without its challenges, but the company insists all the hard work has been worthwhile. Kirsty Ridge, a director of Piel Island Pub Co and the managing director of Cumbrian pub chain Lakeland Inns, said: “This project is certainly different compared to my other pubs, but it has been really exciting and a challenge we have all enjoyed. “There’s been obstacles we have had to clear and there’s been a lot of hard work behind the scenes, but it’s all been made worthwhile when you see the reaction from locals and visitors who appreciate what we have done. “The support from the public has been amazing and we’ve been really busy, and we’re grateful for such backing. THE team behind the reopening of one of the UK’s most unique pubs for the first time in 21 months has been overwhelmed by public support. Earlier this month (July), the newly-formed Piel Island Pub Co threw open the doors to the historic Ship Inn, located on the 50-acre island of Piel, after it had been closed since late 2019. The island consists only of the pub, the 14th century Piel Castle and three houses, and is surrounded by seal colonies swimming off the Furness Peninsula. The pub is believed to have had a presence on the island for more than 300 years, and was threatened with permanent closure after the previous publicans had relinquished the tenancy.

Reconnect At This Year’s Caffè Culture The eagerly anticipated Caffè Culture will be throwing open its doors to welcome back 1,000’s of industry professionals to celebrate the first speciality coffee event of the year since the lockdown began. The show, which will host over 100 innovative brands will be taking place at the iconic Business Design Centre on 2-3 September and will provide an extensive and compelling programme packed with new feature content and sponsors. After a crippling 14 months, the hospitality sector is finally re-opening with a renewed sense of optimism and relief due to the strongest growth forecast in 70 years. The sector has been given an essential shot in the arm as consumers flock back to their favourite coffee shops to reacquaint themselves with old friends and family.

“The pub is a vital part of this unique and wonderful island, and we’re privileged to have played our role in getting it back up and running, much to the delight of our customers.” As part of the project, Piel Island Pub Co is offering camping experiences to visitors, and there are plans to develop this over the summer. Piel Island was gifted to the people of nearby Barrow as a memorial to those who lost their lives in the First World War, and locals say the pub is the lifeblood to attracting people to the area. Barrow Borough Council is the custodian of Piel Island, and has leased the pub to Piel Island Pub Co until September.

within 4 distinct streams. New for 2021, ‘People & Culture’ has been launched in partnership with the Kore Directive and will highlight a number of crucial conversations around equality and inclusivity to promote a better future for the coffee industry. For true speciality aficionados, ‘Coffee Studies’ and the ‘Roasters Forum’ are back. Nick Mabey of Assembly has curated a series of TED style talks and panel discussions to debate the issues surrounding ‘The Standardisation of Coffee’ and how the last 18 months of lockdown impacted the global supply chain and sustainability. New Roasters Forum sponsor DRWakefield, will be using the forum as a platform for reconnection, exploring how past, present, and future trends, ideas, collaborations and innovation can stimulate better coffee production, sourcing and roasting. With a host of expert voices from within the supply chain, ranging from producers at origin to roasters and leading thinkers working alongside coffee, the forum will be a series of engaging talks aimed at bringing the industry together through knowledge sharing and interaction.

As an integral part of the recovery, Caffè Culture will be providing a vital resource for coffee shop owners and operators who are looking at ways to stimulate their businesses. With its most wide-ranging programme to-date, visitors will be given the opportunity to immerse themselves in a series of live demonstrations and debates, barista competitions, workshops, speciality tea and coffee tastings, plus other sensory delights.

Bringing some necessary excitement and competition to the show, the SCA will be hosting their first championships in over 18 months. 20 competitors will battle it out by showcasing their complex and visually appealing designs to be crowned the SCA UK Latte Art Champion 2020 with the winner going on to represent the UK at the prestigious World Latte Art Championship in Taipei, later this year. Event Director Elliot Gard, comments, ‘After the devastating impact of the last 15 months, I’m delighted we can now get on with our lives and get back to business. We will be doing our upmost to deliver on our aim of reconnecting the industry, to stimulate growth and ultimately bring old friends and colleagues back together at what will be a fantastic celebration of the industry we have all missed and love’.

An over-arching theme of the show this year is about bringing the industry back together, so to celebrate that Victoria Arduino will be inviting visitors to come and share a coffee with some of the UK’s finest roasters in their aptly named Roasters Village ‘Re:connect’. Continuing that theme, the curated Talks Programme will provide a full 360 of the speciality coffee industry with over 70 expert panellists and speakers offering insight and debate on a host of critical issues

Visitors can register for free at

Marston’s Trading “Better Than Expected” Marston’s PLC issues the following trading update for the 42 weeks to 24 July 2021.

We have previously reported that we achieved break even from a cash flow and earnings perspective in April, and as a consequence of the easing of restrictions we generated positive earnings and cash flow in both May and June despite operating at around 70% capacity for those months.

As previously reported, the first half year was significantly disrupted by the impact of the pandemic with all of the period subject to either full closure or significant trading restrictions. In the second half year, pubs were permitted to reopen for outdoor trading on 12 April in England and 26 April in Scotland and Wales, and subsequently indoor trading was permitted across all of the Group’s pub estate from 17 May, albeit subject to the continuance of various social distancing restrictions. This has limited the number of customers we have been able to accommodate indoors with the rule of six and no standing at the bar, for example. The majority of restrictions were lifted on 19 July albeit with cautionary guidance from the Government. We opened around 70% of our pubs under outdoor trading restrictions and the Group’s entire estate of c 1,500 pubs has been open since 17 May. Over 90% of Marston’s pubs have outside trading areas and the additional investment we made in our ‘Inside Out’ plans to enhance our external trading areas in Autumn 2020 has positively impacted trade since reopening in April. Looking ahead, these investments should also enable us to benefit from increased outdoor trading in early Spring and late Autumn. In managed and franchised pubs our like-for-like trading performance since 12 April, reported as a percentage of sales relative to financial year 2019 (open sites only), is as follows: Since 17 May, overall sales have been encouraging, and better than our expectations, with the stronger performance driven by a combination of additional food covers, outdoor investment, warmer weather and the benefit of the delayed Euro 2020 tournament. The Brains estate, the

Commenting, Ralph Findlay, Chief Executive Officer, said: “The last 16 months have been extremely difficult, but we are delighted to be fully open again albeit taking our responsibilities seriously whist striving to offer our guests a genuine but safe pub experience. Pubs are social spaces, and for pubs to prosper we need to be able to offer conviviality, sociability and a place to celebrate which we can now do as of last week. operations of which acquired in February of this year, has performed well since reopening, with trading trends mirroring those of the core Marston’s estate. Accommodation sales have been excellent benefitting from restrictions on international travel and the growth in staycation holidays. We have provided like-for-like data including and excluding our 69 Carvery sites, as these inevitably faced particular challenges due to restrictions which prevented self-service, a fundamental component of the Carvery offer. Like-for-like sales in Carvery in the period since 12 April were 73% of their 2019 level. In the first week of trading since restrictions were lifted on 19 July, we have seen a modest uplift in sales. Whilst this is clearly encouraging, it is too early to extrapolate any meaningful trends at this stage.

“That said, there are challenges ahead as the sector starts out on the road to recovery with the immediate short term continuing to be uncertain and operationally disrupted. The tone of Government messaging will be an important influence on consumer confidence. At present, the message is one of caution. We believe that a Government review of the business rates system is long overdue and that VAT reduction should be permanent since the hospitality industry remains one of the most heavily taxed sectors. This would assist an industry that has been hit hard and aid hospitality’s employment and development of young workers which will be a key part of the UK’s economic recovery. “Despite these challenges the role that the pub plays in the social fabric and culture of Britain as demonstrated by the pent-up demand and the rapid return of customers, is needed as never before, and therefore we are confident in our future.”


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CLH Digital

Issue 68

The Need to Offer More Than Just Great Food in 2021 Commercial Director of Wanis International Foods (, George Phillips talks about why venues need to offer more than great food in 2021. The closing of restaurants during the pandemic and the restrictions that still follow saw a step-change in which consumers were welcomed back, whether willingly or less so, to the delights of their own kitchens. The unstoppable behemoths that are Just Eat, Uber Eats and Deliveroo, together with many consumers’ new-found experience of cooking for themselves 7 days a week, has resulted in customers becoming accustomed to eating their favourite restaurant food in the comfort of their homes. This means venues need to work that much harder to get customers through the door, and while many are already rising to the challenge, there is perhaps some unintended assistance from the Foreign Secretary. 2021 is fast becoming the year of the staycation due to the confusion and frustration of the ever-changing foreign travel traffic light system. This presents a fantastic opportunity for venues to capitalise on a captive audience this summer by creating experiences that drive footfall. As the adage says: "If the mountain will not come to Muhammad, then Muhammad must go to the mountain", which is why creating a staycation experience within your venue could be a real money spinner this year. Rather than going with the obvious such a Spanish theme with paella and sangria, think outside the box to offer your clientele something a little more exotic, such as a Caribbean-themed Staycation experience. The growing popularity of the bottomless brunch shows no signs of slowing down and customers seem to be willing to pay a little bit more for an experience that is worthy of posting on their social media feed, particularly after being starved of this during lockdowns. Dress up the room and create interesting Caribbean

themed backdrops for customers, not forgetting inflatable palm trees for their ubiquitous selfies, which also has the added benefit of promoting your venue via their social media platforms. Download a suitable playlist from Spotify and you’re good to go. Set menus work really well within this space and help simplify the offering for the kitchen. You don’t need specialist staff to create exciting dishes with a Caribbean flavour, just look to Tropical Sun, one of the brands in our portfolio, for ingredients, seasonings and condiments together with a selection of authentic recipes that can very easily help you create a real taste of the Caribbean. Everything you need from genuine Jamaican Jerk Seasoning, Ackee and Callaloo to herbs and spices, sauces, rice, beans, soft drinks and imported beers are all here under one roof.

BOTTOMLESS CARIBBEAN STAYCATION BRUNCH: Starter: Mango and prawn cocktail – just add a dash of Tropical Sun Papaya Hot Pepper sauce and some chopped mango to a traditional prawn cocktail. Main: Jerk chicken with rice and peas – use Tropical Sun jerk marinade for instant jerk chicken and cook long grain rice with red kidney beans and coconut milk for the classic Rice & Peas. Jerk Jackfruit is a delicious vegan alternative. Dessert: Mango and Coconut cheesecake Bottomless rum punch - made by mixing 1-part unbranded rum to 4-parts Tropical Vibes fruit punch. There is also an opportunity to up-sell side dishes such as fried plantain, sweet potato fries and macaroni cheese. The menu example above is both easy to prepare and keep during the day while offering customers both an experience some of the vibrant, sunshine flavours of the Caribbean. After all, there is some truth in another adage: “You are what you eat”. All the ingredients for these and so many more World Food dishes are stocked at Wanis International Foods, so please do visit us either in person at our East London Cash and Carry, online or order via our dedicated telesales team and let us help you make the ‘Staycation’ a ‘Vacation’.

British Street Food Awards Team Up with Majisign The British Street Food Awards comment: We’ve bought our fair share of banners since we founded the British Street Food Awards back in 2010. Big ones, little ones. Thin ones, thick ones. And you want to know our collected wisdom - after 11 years of bannering? You buy cheap you buy twice. Your eyelets will drop out and your corners will tear. People will snigger as your logo gets stretched beyond recognition. And that’s a sad indictment of the brand you're working to build. Like Churros Bros told me, when they first put a huge sign on the top of their Citroen H saying ‘Churros', your flash is your cash. That’s when we first came to work with Majisign. Majisign, who join us this year as the official signage partner of the

British Street Food Awards, are a UK-based manufacturer and retailer of wooden display products, including pavement signs, A-boards, chalkboards, menu holders, poster frames and other bespoke items. They are also a large format digital printing expert - so they know their eyelets. Most consultants will tell you that the top challenges for new businesses are change, the lack of time and differentiating yourself. But read through the guides at and the only constant - in every industry - is the need for good marketing and promotional material. Majisign just get it. The first physical proof that the British Street Food Awards existed

- at the media launch on Whitecross Street Market, with Marco Pierre White and Anthony Worrall Thompson - was a banner. I unfurled it for the first time and I still remember the thrill of seeing my logo writ huge - Antony could barely see over the top. And that smell. (The banner - not Anthony). But as the Awards have grown, so have our demands; from t-shirts and flags to bunting and stencils. From illuminated neon strip lights to small but beautiful plaques. What's exciting about working with Majisign is that they make products and print too. All in-house. They manufacture their own chalkboards using FSC woods of known origin, from renewable sources which ticks our sustainability box. It also means that you can ask for any shape or size and they’ll make the boards exactly to your needs. And if you need holes drilling or hooks to be included, they’ll do that too. They will be making all our boards and banners for the 2021 British Street Food Awards plus the European Street Food Awards and - launching in the Autumn - the USA Street Food Awards. They will be cutting our winner’s certificates, and making trophies worthy of real street food champions. Can't wait.... See the advert on this page for details.


CLH Digital

Outdoor Spaces

Issue 68

Outside Structure Solutions Achieve Gibus Atelier Status Outside Structure Solutions was founded in 2008 offering the supply and fitment of a small range of exterior canopies. As the business expanded, so did our variety of selected manufactures allowing us to increase our range to include awnings, outdoor vertical blinds and post protection, each complementing our existing range of exterior structures.

Optimise Your Outdoor Areas For The Staycation Boom With 100% Recycled Plastic Furniture

With nationwide restrictions having been gradually eased, ensuring your outdoor areas are fit for use has never been more crucial. Research continues to validate that meeting outdoors comes with a reduced risk of transmission. Introducing furniture outside to optimise your available space is a great way to stay compliant with government advice, whilst creating comfortable al fresco areas for your expectant returning customers to enjoy – just in time for summer.

We quickly partnered with Gibus, one of Europe’s largest and most prestigious brands, raising our business profile to incorporate this range of high-end products. Gibus work closely with their brand partners to ensure the quality of their product is mimicked in the purchase and fitting process, thus creating the ‘Atelier’ accreditation.

When considering your outdoor furniture, NBB recycled plastic is the perfect choice, as the material looks like timber but can last outside all year round without the need for annual maintenance. All our furniture is offered at competitive prices and comes with our market-leading 25-year warranty! It is extremely hard wearing, guaranteed never to split, chip, crack, or rot, and the non-porous properties make it easy to clean between uses.

The Gibus Atelier accreditation is a strict programme of up-to-date training, best practise and set timescales guaranteeing the customer, expert product knowledge, a design to suite the requirement, punctual delivery, and fitment with precision by our trained experts. Outside Structure Solutions are proud to be the only exterior structure company within Cambridgeshire, to achieve this status and one of only six throughout the UK making us the number one destination for your outdoor needs. For our full range of outdoor solutions, visit

In fact, recycled plastic can last up to 5 times longer than its timber equivalent! The longevity of recycled plastic makes it is the perfect

Indigo Awnings - Commercial Grade Shading Products At Indigo Awnings, the UK’s market leader in external shading, we offer we offer commercial grade shading products and provide expert advice with unrivalled customer and after-sales service. With today’s trend in alfresco socialising and dining, we can offer you made to measure shading that will enhance the beauty, and accessibility, of your business.

Custom branded products by Indigo Awnings provide efficient weather protection, create extra outdoor space, and drive revenue by making it easier for customers to find your business. We have a wide range of commercial grade retractable awnings, giant parasols and fixed roof structures that will enhance any outdoor area and thus the comfort of your guests. Crafted from the highest-quality mate-

cost-effective alternative for use within the hospitality and catering industry, where heavy use is expected following the further easing of restrictions. Furthermore, sales of our products have recycled over 35 million milk bottles to date. Not only does our recycled plastic furniture look great, but it has also helped many happy customers achieve their own environmental goals. So, if you’re looking for long-lasting furniture to make the most of your outside spaces, take a look at our eco-friendly range and place your order today. NBB Recycled Furniture 0800 1777 052

rials, all our products are fully customisable and built to your required specification. Frames can be powder coated in a range of RAL colours, with a huge selection of fabric shades and patterns to choose from, all of which can be printed with your branding. With the addition of quality infra-red heating and LED lighting you can create a whole new dining experience for customers to enjoy all year round, consequently, a healthy return on investment – simply creating “money from fresh air”, regardless of the weather! Backed up by a national capability and support network, all installations are completed by our highly experienced fitting teams, ensuring continuity with only one point of contact for our customers to have the best experience possible. Contact our friendly Indigo Awnings team on 01352 740164 or at


CLH Digital

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Outdoor Spaces

Enhance Your Customers' Experience with Ambimedia range of outdoor high-brightness, weatherproof TV’s which allow customers to watch TV even in bright sunlight, whilst also extending WIFI networks and installing outdoor sound systems to enhance the outdoor areas in anticipation of the summer season and upcoming sports events. In addition to this, we also provide hand sanitizer stations with a built in advertising display, allowing venues to inform, advertise and promote to a captive audience whilst keeping your staff and customers safe.

Ambimedia Ltd provide audiovisual solutions for a range of environments such as retail, leisure, education, corporate and hospitality venues. We provide a whole range of services from specification and design to installation and maintenance and we have our own, award winning digital signage and background music platforms. We are experts in digital signage and work closely with our clients to create a customer experience which exceeds their expectations, whilst offering a cost effective, user friendly service. In recent months, we have helped many businesses adapt to the changing requirements of the new regulations imposed due to the COVID-19 pandemic. We have a

Call us today to arrange a survey with one our technical experts and let us help you transform you venue. T: 01246 906958 E: W:

CambridgeStyle Canopies

CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes:

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy

technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails or visit

Solisyteme is the inventor and historical leader of the Bio Climatic Pergola.

Since 1998 Solisysteme has designed and manufactured pergolas and innovates every day in order to provide customer with tomorrow’s Solar protection solutions. • Protects from the sun and inclement weather • Provides natural ventilation • Regulates the temperature in adjoining room • Adjusts the brightness of the light by remote control • Heating and Lighting options

Cambridgestyle Canopies is a long established provider of outside covered areas to the commercial market sector and proud to be the sole distributor of the Solisyteme products throughout the UK.

We have trade partners in your area that can provide a full installation service if required.

Beer Gardens, Roof Tops and much more

Example: 4000mm x 3000mm remote controlled Bio Climatic Pergola with LED lighting supplied for less than £6,000 ex vat

Also a vast range of aluminium or steel canopies to your required specifications Enquire today!

CambridgeStyle Canopies Ltd 01353 699009 | | “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”

Previous Clients Include:

Outdoor Spaces

Environmentally Sustainable, Ecodek Solid Decking Boards With the increase in development of outdoor hospitality areas looking set to stay, more restaurants and bars than ever have been reviewing ways for customers to safely enjoy dining and drinking experiences out of doors, using environmentally sustainable, Ecodek solid decking boards. Whilst many hospitality premises have been closed during lockdown, and others open for the sale of take-away orders only, businesses have been using the period to research, consider and install suitable outdoor dining solutions that can accommodate premises’ customer capacity as regulations change and warmer months approach. With its solid composition - intended to prevent water and moisture from rotting the decking from within Ecodek is a long-lasting, ecologically sustainable solution that offers increased resistance to impact damage. Its

solid structure gives it greater noise absorption properties, so it’s quieter underfoot; helping to reduce noise levels in dining environments. Safer and more hardwearing than a wooden outdoor floor surface, Ecodek is a sustainable and effective alternative to hollow boards. It is simple to install, manufactured in the UK and supported with a 25-year guarantee. Split and rot resistant, this hardwearing decking solution is ideally suited to commercial purposes and can be relied upon for customer comfort and safety in both wet and dry conditions. For further information about the Ecodek composite decking solution, including design ideas, environmental credentials, and recommended installation partners, visit or speak to a product specialist on 01978 667840.

Bring In Much Needed Revenue with an Outdoor Menu This Summer

With pub gardens and outdoor seating due to open from 12th April, having an outdoor menu offering will provide a much needed revenue boost for hospitality venues across the UK. We have a wide range of products that will help you create the perfect outdoor kitchen, in any outside space. With the 'super deduction' tax allowance introduced in the 2021 budget, businesses can also reduce their tax bill by 25p for every £1 spent on new equipment purchases, so return on investment can be gained even faster! Crown Verity Professional Barbecues offer a high quality, adaptable cooking solution, with a wide range of add-on accessories for a varied menu. From the compact MCB30 to the MCB72 'King

of the Grill', there is a model for every operator.

Simply Stainless Tabling works alongside Crown Verity to create the perfect outdoor kitchen. Working with our fabrications division we can also offer you a bespoke stainless steel solution for any requirement. Hygiene and safety is still a huge consideration, our Mobile Hand Wash Station & Sanitiser Unit help you to provide hygiene facilities outside for all customers and staff to keep safe. R H Hall offer the full package... From site visit, design and quotation - to supply of the perfect outdoor kitchen!!! Contact our knowledgeable sales team on 01296 663400 or to help you choose the perfect equipment for any operation!

Issue 68

CLH Digital



CLH Digital

Issue 68

Outdoor Spaces

Café Culture - Pavement Profit and public houses.

We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants

Bespoke goods are also a speciality with custom made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to

Cantilever Bars

Cantilever designs, manufactures and installs bars for the hospitality industry - and we have been doing so since the early 1990’s. We offer a complete service in bar design that includes operational planning, project management and installation.

Alongside so many of our clients, we found last year a challenge and we are pleased to be working again on many new and varied projects. It is great to share the growing confidence of our customers and be part of shaping the future of hospitality as we move out of lockdown. Reflecting the changing times our office has moved to Stonehouse, Gloucestershire and our team of designers are part of the new wave of flexible working arrangements and are geographically spread from Belfast to Bavaria. The majority of our current projects are UK based, but we have projects running in Paris, Italy and the USA. Our team is friendly, professional and dedicated – we can develop and undertake the full build of your

project or we can work with your design and build team and deliver the operational workings of the bar. We hope that 2021 is a successful year for everyone in this business of ours. If you have a project in mind, we love to chat about bars so give us a call. Tel: 01453732040 Email: Website:

Outdoor Spaces The Cinders ‘Classic’ Barbecue The Cinders ‘Classic’ barbecue has exceeded customers’ expectations for decades, due to its unique, patented design. It easily cooks 1000 burgers in one session but being a true workhorse is not its only selling point. Robust, reliable and low-maintenance are just three adjectives to describe a barbecue whose repair costs are typically non-existent over long periods, generating a healthy ROI for many years. The Cinders ‘Classic’ comes as a sixfoot long double grill (TG160), or a halfsized single grill (SG80), with both running on LPG and offering incredible food output for the price of the energy used. The user-friendly grills are easy-tolight and powerful, getting up to tempera-

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ture in around five minutes, to quickly feed a queue or facilitate an impromptu pop-up barbecue if great weather arrives. Cinders’ production values are impressive - not only offering a warranty for commercial use, unlike cheap imported barbecues, but also built to ISO 9001:2015 standards. The barbecues have internal self-cleaning too, removing the odious chore of post-barbecue clean-down. The grill merely needs to be left running for a few minutes to burn off residue, which is then brushed away or ejected. Once cool, the Classic can be folded down and easily stored away. Discover more at or call 01524 262900.

Sunshade Services Specialist Bespoke Outdoor Structures Sunshade Services specialise in the design, manufacture & installation of outdoor structures directly aimed at the hospitality sector. There are many things to consider when deciding which type of structure may best suit your needs including appearance, materials, safety, coverage required, planning issues and cost to name but a few. Having a totally flexible approach allows us to offer what we feel is the best all round solution to suit your individual needs. Every structure designed by us can be individually tailored to suit your requirements but allows us to meet any design requirements or site restrictions that may be placed upon.

Many of our structures can also be expanded upon in a modular fashion to allow further or extended coverage of large or awkward shaped areas allowing you to limit your capital expenditure as required. Please either call us on either of the numbers below or email your enquiry to & one of our sales team will get back to you as soon as they are free Contact us for your free no obligation quotation & start saving now. T: 01782 398848 / 07807 063734 e:

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Cleaning, Hygiene and Infection Control

Issue 68

New Campaign Dedicated To Ensuring Hand Sanitiser Practices Measure Up Skin health and hygiene specialist, GOJO Industries-Europe Ltd, has launched a ‘Hand Sanitiser Integrity’ campaign to help businesses sustain safe and effective hand hygiene practice. When hand sanitiser demand outpaced supply during the pandemic, many turned to dispensers and bottles that could be refilled from large sanitiser containers. According to a recent study 70% of businesses sometimes refill hand sanitiser system cartridges, and 60% of these plan to continue those practices when supply chains return to normal, post-COVID. However, they may not be the safest or most effective solution – and can actually pose a risk to public health. These ‘open refill’ dispensers are typically serviced by pouring product into them and are usually ‘topped-off’ from gallons or drums of sanitiser that are not equipped with pumps for individual, portion controlled product usage. Problems associated with this system include branded hand sanitiser products being refilled with other formulas, products mixing into unknown chemical combinations, inadvertent contamination or degradation, and product tampering. All of which can mean an uncompliant and potentially harmful end product. Furthermore, mixing hand sanitisers can result in a poor user experience, producing a watery or sticky product, and can also cause skin irritation , which can all contribute towards lower levels

of compliance. The wrong product could also jam the pump, rendering the dispenser unusable. To ensure hand sanitiser safety measures up, the integrity campaign recommends buyers should: • opt for products that meet key standards, including EN 14476 and EN 12791 • ensure the product is dermatologically tested • check that refills are sealed to prevent contamination. Smart, safe, and sustainable, PURELL® SANITARY SEALED™ refills simply snap into place on site. Since they are sealed at the point of manufacture, the product inside is protected from contamination. Dermatologically tested, PURELL’s scientifically advanced formulation has been proven to maintain skin health, whilst killing 99.99% of the most common germs that may be harmful. It has also passed key norm EN14476 in just 30 seconds . PURELL remains the market leader, thanks to its focus on formulation without compromise. For more information, call +44 (0)1908 588444, email or visit

Innovative Antibacterial Touchpoint Cover Hospitality Sector Getting Back In The Flow That's Helping Business Reopen Safely! Genesis Biosciences Calling On Businesses To Check Their Drains After Lockdown Global Hygiene company Veraco has become leading innovators in hygiene solutions for frequently touched surfaces like doors, hand rails and touch screens. Their Safe Pad™ range of antimicrobial touchpoint covers are trusted across sectors by the likes of Deutsche Bank, CBRE, Muller, COS, Unilever, Canary Wharf Group, Premierships clubs such as Wolverhampton Wanderers FC and many others. As hospitality and retail are reopening, they have launched the Veraco Clear Range™. They are designed for premium settings where it is important to integrate with the interior design but where hygiene safety is still critical. Veraco products contain a ‘Silver Ion’ technology that attacks harmful bacteria and viruses. The technology kills bacteria by reducing microbial growth up to 99.99 %. It breaks down the biological makeup and prevents its ability to reproduce, multiply and form bio-films.

Antimicrobial silver technology is not new and has been used in hospitals and critical care for a long time. The products work continuously on touch so they provide an important backup to other measures like cleaning and hand hygiene. George Strong from Veraco said “It is really important that we listen to the market and respond to what they tell us. Hygiene safety is critical everywhere but for businesses where the design experience is also critical, that shouldn’t have to be compromised. Our clear range is a perfect solution for restaurants, bars and hotels ” 020 8167 2854 See the advert on the facing page for further details.

With hotels, restaurants and cafés closed to the public for months, many commercial kitchens have been left idle and unused and so too have the properties’ drainage systems. As venues begin to reopen, business owners will need to ensure their premises continue to meet all regulations and hygiene requirements which includes maintaining clear drains.

For pubs, restaurants and all other businesses with commercial kitchens there are strict regulations in place for how waste products must be disposed of, in particular fats, oils and grease (FOG). This is to prevent them from reaching water systems and contributing to the increasing fatberg problem as well as blocked pipes, bad odours and potentially flooding. While grease traps are designed to stop FOG from entering the drainage system, regular maintenance to keep them operating efficiently and with minimal odours is essential. With kitchens dormant for some time, and grease traps left untouched, there is a

chance fatty deposits from prelockdown may have caused blockages which inevitably will require chemical or mechanical treatment.

Genesis Biosciences, which specialises in creating probiotic cleaning solutions, has developed a compact and effective system for easily maintaining drainage systems and grease traps. GD Ultra is a simple to use dispenser system which automatically distributes a daily dose of powerful beneficial bacteria that work to break down FOG. The dispenser can easily be plumbed in to the pipe to feed the probiotics in to the system. One 310ml GD Ultra cartridge will last for three months so once installed, it eliminates the need for manual dosing 'and can ultimately reduce waste disposal costs for those in the hospitality industry. To find out more about Genesis Biosciences’ grease traps and drain maintenance range, visit

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Groundbreaking Health Technology Products Support Hospitality Reopening International, said: “We are looking forward to bringing our health technology to the UK. The announcement from the team at Fujita Health University in Japan further demonstrates that ozone sterilisation technology is a viable alternative to the use of chemicals for disinfection.”

A UK business partnership is bringing health technology to the hospitality industry to support businesses as the easing of lockdown restrictions begin. Scientists from Fujita Health University in Japan have confirmed that low concentrations of ozone gas can be used to neutralise coronavirus particles without causing harm to humans. According to the university research, low-level ozone gas in concentrations of 0.05 to 1.0 parts per million (ppm) could be key to neutralising the spread of coronavirus in healthcare settings such as examination rooms and waiting areas. It also provides hospitality businesses with an alternative method to sterilise the air and surfaces in their premises and delivery vehicles without the use of chemicals. Medklinn International, the health technology company that has pioneered research and development into negative ionisation and ozone in the sterilisation process, already provides air and surface sterilisation solutions in ASIA, the USA, Canada, Australia and Germany. Now the business is set to launch in the UK. Daniel Lu, chief technology and innovation officer of Medklinn

Jasun Envirocare Despite the lockdown Jasun has continued to expand its Air and Water hygiene division within the hospitality sector. Post lockdown Jasun has found that its multi-disciplined approach to air and water hygiene combined with the fact that as a filter manufacturer has allowed it to respond positively to client requests whilst others are struggling to meet deadlines and site requirements. Based in Waterlooville, Hampshire Jasun’s service division is able to provide support nationally with engineers covering the whole country. Where clients also require dire damper testing, which is a legal requirement, they are able to combine this with the other services and reduce overall costs. Jasun is working with some of the UK’s largest chains as well as offering its bespoke service to smaller operations, and even individual sole proprietor sites.

Steve Jones, Brand Manager Medklinn UK, said: “We’re really excited to be launching Medklinn UK. Our products are already used by some of the leading global brands in the hospitality industry, including Hyatt, Mandarin Oriental and Singapore’s Changi Airport. We believe that they will be particularly useful as we make steps towards easing restrictions and reopening the UK following the lockdowns over the past 12 months.” In addition to the latest breakthrough in neutralising coronavirus particles, Medklinn products are also proven to be effective in: • Killing 99.9% of harmful microorganisms such as viruses and bacteria, mould and fungi by destroying their RNA and DNA structure • Eliminating volatile organic compounds (VOCs), including those with adverse health effects • Neutralising allergenic organic compounds such as pet dander and the protein

During the lockdown we saw an interesting mix of business seeing hospitality work drop but at the same time we saw a massive increase in demand for air filters, which we make for all sectors including healthcare. Our broad spread of segments allowed us to offer stability to our existing clients and bring stability to new ones, many of whom have seen their service providers go out of business during lockdown. Call 02392 644700 or email

in the faeces of dust mites, which are often the cause of allergies Medklinn UK will offer a range of air and surface sterilisers designed for business use including: • Permanent units for spaces up to 1,000 sq ft such as hotel guest rooms, washrooms, offices and classrooms • Permanent units for large spaces of 3,000 sq ft or more such as hotel corridors, washrooms, restaurants, halls, offices, exhibition centres, supermarkets, food processing and manufacturing plants • Portable units for ad hoc treatments of indoor odours recommended for hotel guest rooms, restaurants and facilities management It will also offer ozone water systems (for washrooms, industrial kitchens, food processing factories) and integrated sterilisation systems (for public washrooms, food processing and F&B outlets and supermarkets). The consumer range from Medklinn will feature two products - one suitable for the home and travel and one for use in vehicles. For further information about Medklinn UK please visit or contact

Helping Hotels and Restaurants to Bounce Back Aspenprint, a leading design and print agency for the hospitality industry have been busy helping hotels, restaurants, pubs, cafes, bars and food outlets to reopen ready for a busy summer ahead, with many Brits opting for staycations within the UK. After a hectic 2020 providing clients with essential social distancing products such as protective screens, branded face masks and specialist wipeable menu material which can even go in the dishwasher, it’s looking like an exciting start to summer 2021. Popular items so far include giant branded deckchairs (perfect for social media snaps!), revamped interior and exterior signage, newly developed menu designs on a range of paper stocks and scores of branded greaseproof paper. Managing Director, Ian Shenton, comments; "We are

proud to expand our wide range of outdoor solutions to include branded parasols, cafe barriers, swing boards, PVC banners in a variety of sizes, as well as giant and normal sized branded deckchairs to ensure customers have the very best outdoor dining experience. We have also launched our new antibacterial laminate which is proven to kill 99.9% of germs which touch its surface and has been tested according to ISO21702 and ISO22 standards. This protective antibacterial coating can be added to menus, brochures, flyers, posters and more and has been really popular in helping our clients to re-open and stay safe. We’re really looking forward to a busy summer helping our clients to re-open." Follow Aspenprint on social media to stay updated with the latest product offerings. Contact Aspenprint for all your signage, design and print needs on 01202 717418 or visit or see the advert on page 7.

Technology proven to kill viruses and bacteria including Covid 19 at prices that don’t damage your profits

Versa Air+Surface Sterilizer Effective against

Bacteria & viruses

VOCs & toxic gases

Bad smells

Cross infections



Cost effective solutions for spaces 250sq ft - 3000sq ft and vehicles

Distributed by Tunnelight, Telford, UK |


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Cleaning, Hygiene & Infection Control Evaness 100% Biodegradable Consumables Range Consumable Supplies brand EVANESS is the only full range of biodegradable products for the catering industry, from various sizes and strengths of bin liners, to clingfilm and food/freezer bags. EVANESS is a derivative from the word ‘Evanesce” meaning to vanish and the technology used in the biodegradable range is scientifically proven to degrade the material if it gets into the open environment and then facilitate the secondary process of biodegradation, without causing micro-plastics.

brought about many concerns over how to store and handle a range of items, which were handled by many a person to avoid the transfer of viruses and bacteria. Consumable Supplies created a Grip Seal bag which incorporates an advanced British technology D2P by Symphony Environmental, which provides protection to the surface of the Grip Seal bag against microorganisms or viruses for the lifetime of the bag and offers a 99.9% Anti-Viral reduction after 1 hour of contact.

New recent additions to the product range include compostable bin liners which are manufactured to EN13432 certification for home and industrial composting, and the UK’s first ANTI-VIRAL Grip Seal bag, which although are nonbiodegradable are specifically designed to combat the transmission of viruses and bacteria.

Although the bag can be used for the storage and handling of any items you wish to protect, as the product is Food-Safe, it also offers its use to storing food. The initial bag size offered is 150mm x 200mm, so useful for smaller items and can form part of your existing health and hygiene protection routine.

The pandemic

Consumable Supplies strives to offer unique quality environmentally friendlier products at reasonable prices with a great no-quibble customer service. Free delivery on any order. See the advert opposite or visit

SanOZone Cleans Indoor Spaces of All Sizes for Covid Safety Ozone sanitising is the most effective way to deep clean residential environments of all sizes and it is easier, quicker, and more cost-effective than manual cleaning or fogging. Once in position, an easyto-use key-pad enables the operator to set the optimal ozone concentration for the size of the room. The system then automatically converts the ambient air into ozone that fills the room, sanitising floors,

walls, ceilings, surfaces and equipment. The complete sanitisation of an average sized room will take approximately two hours. This includes the production of ozone, maintaining the required concentration for total cleaning and then returning the room to its usual habitation state. SanOZone is one of the most versatile and efficient sanitisation systems available to healthcare, commercial property owners and facilities management companies. It offers many benefits over manual cleaning and we believe that it is three times quicker and more efficient than alternatives like fogging. See the advert below for details.

Why choose SANOZONE? ■ SanOzone generates Ozone and completes a deep and accurate sanitation cycle ■ Ozone sanitisation is cheaper and faster than alternatives like fogging ■ Swiftly cleans and sanitises rooms of all sizes, removing harmful microorganisms ■ Reaches every corner of location, acting more rapidly than other disinfecting agents ■ Machine generates ozone from the air, which decomposes to oxygen after use

SANOZONE CLEANS INDOOR SPACES OF ALL SIZES FOR COVID SAFETY THE MAIN BENEFITS OF SANOZONE ARE: • Highly efficient in the fight against Covid viruses • Effective against the majority of microorganisms tested • Requires only low volumes of ozone to kill bacteria, fungus, parasites and viruses • A standalone system that eliminates the need for chemical substances • More cost-effective than traditional cleaning operations or materials • Automatic cleaning cycle; easy to move from room to room SanOZone units are fully mobile, easy to programme for hourly or daily cleaning and have acoustic and visual warning indicators for safe operation. As it creates its own ozone, no chemicals or additional cleaning products are required. There are no ongoing costs.

SanOZone Easybox systems are available from Barbel now, with prices starting from £1,750 ex VAT for the Easybox 5

For more information, contact Barbel on 01629 705110, email or visit the website at


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Cleaning, Hygiene and Infection Control

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Enhance the Perception of Clean with a Venue That Smells Great Now that the hospitality industry is coming out of lockdown, restaurant and pub managers need to ensure that premises are not only clean and safe, but also restore confidence for returning staff and diners. First impressions count, and can begin before people even see if a venue is clean. The sense of smell is the strongest of the five senses and one of the body’s front-line defence mechanisms, designed to set off alarm bells if a foul smell is detected. According to research, 75% of all emotions generated each day are due to smell, and we are therefore 100 times more likely to remember something we smell over anything we hear, see, or touch. A bad smell is a warning of a bad experience to come.

WASHROOM FOCUS In all premises, to feel safe, consumers need to see – and smell – that the washroom is immaculately clean, but poor plumbing or maintenance, or an inadequate cleaning regime can lead to unfortunate odours which are unlikely to receive 5-star reviews. However, in urinals it is the actual minute-byminute usage that can cause the biggest problem.

“We’ve been solving the most common hygiene issue in urinals for years, as randomly splashed urine causes a headache for cleaners, plus a bad smell and a reduction in hygiene standards. “But there’s something even more important at this unprecedented time. According to The World Health Organisation (WHO), Coronavirus can spread in an infected person's urine. This is called ‘viral shedding’, which means that if traces of contaminated urine become aerosolised and inhaled while using a urinal, the disease can infect others in the washroom1. That’s why P-Wave recently delivered a new angle on splash prevention, coupled with a major step forward in urinal deodorising technology with the launch of a new highly fragranced urinal screen.” To ensure washroom cleanliness and hygiene it is worth installing bio-enzymatic cleaning solutions in cisterns. They release billions of beneficial bacterial to consume bio-materials that cause odours, keeping the bowl clean, blue and fresh, while also reducing water consumption by displacing water that would normally be present. Toilet bowls should not be overlooked, and there are passive highly fragranced solutions which can be clipped over the outside of the toilet rim (under the seat) or hung anywhere.

PASSIVE AND ACTIVE AIR FRESHENERS Passive air fresheners are ideal for smaller areas where consistent fragrancing is important. From simple, highly fragranced units for installation in bins, the back of doors, under a desks or in washrooms, to more powerful units which can be placed near a door or any space with good air flow, the openair design ensures maximum surface area exposure for effective and efficient fragrance release.

Active air fresheners replace aerosols and are better for the environment. Systems are available to freshen small, medium and large spaces. Discrete wall or ceiling mounted systems can comprehensively freshen up to 16m3, and feature an intelligent fan which powers down when the lights go off to conserve the battery. For use in toilet cubicles, lifts, gyms and spas or even on a desk in an office, another motion-actvated solution delivers more targeted, clean and efficient air freshening in small spaces exactly when and where it’s needed, reducing fragrance overload, nasal fatigue, and aerosol residue. Also available are powerful, yet silent active fresheners which feature advanced micro-diffusion technology. Delivering coverage from 200m3 to 1200m3, one option features bluetooth control and advanced programming via smartphone or tablet, while the largest, features fully adjustable start/stop, diffusion and stand-by intervals as well as a weekend on/off function. “When specifying air freshening solutions, restaurant and pub managers also have the environment on mind and only choose and install products and consumables that are 100% recyclable,” says Mark. “As restaurants and pubs reopen, there’s no doubt that first impressions are hugely important and restore confidence. Owners and managers need to do all they can to ensure that staff and guests trust that premises are hygienic, safe and clean. Now is the time to address cleaning and maintenance issues, but also to ensure that premises smell clean and have a pleasant and inviting ambience.” For further information visit 1

Sundeala SD Safety Screens and Sundeala Safe Push Door Plates Sundeala have been manufacturing in the UK since 1898 and we are now proud to offer a wide range of products to help you create physical partitions and keep environments hygienic and safe. Our Sundeala FR Safe Push Door Plates are 100% coronavirus free in 5 minutes and are designed to be attached to doors with no-screw fixings making them easy to remove after use. Safe Push Door Plates require no cleaning and are fantastic for reducing the spread of viruses from high touch door surfaces. Available in 7 subtle shades, we can create bespoke sizes to fit any door and supply each pack of Door Plates with adhesive tabs to ensure easy installation. Our Sundeala SD Safety Screen is an environmentally friendly safety screen, perfect for encouraging social distancing in high foot fall environments to help prevent viral spread via droplets or aerosolisation. Sundeala SD Safety Screens are made from 100% recycled paper fibres and are highly porous as well as being extremely durable and robust. They are a practical, environmentally friendly way to assist with social distancing and

can be pinned with informational and/or decorative posters, signs and paper. Many products in our Covid Compliance range including Safe Push Door Panels and SD Safety Screens are made using our Sundeala FR Board. After undergoing ISO 17025 compliant laboratory testing we are delighted to reveal that our Sundeala FR Board (used extensively in circulation spaces, corridors and other high-footfall areas) is shown to be 100% safe from viral transmission from contact with the surface and 100% coronavirus free throughout after 5 minutes of infection, making it completely safe to touch, cut, sand and recycle. Sundeala FR Board is manufactured in the UK from UK waste materials. Sundeala notice boards protect the environment outside while improving the environment inside. For any more information or to find out how we can safeguard your spaces, contact our sales team on 01453 708689 /

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New Ground-Breaking ‘Always-on’ Room Sanitiser System Launched to Help UK Businesses Prevent Transmission of COVID-19 A new ground-breaking ‘always on’ air and surface sanitiser system has been launched to help hospitality venues get back to business by giving customers and staff complete peace of mind. PureSan continuously sanitises any indoor space whilst in normal use, preventing the transmission of harmful viruses and bacteria, including COVID-19. The PureSan window sticker will soon become the internationally recog-

nised hallmark of a space that is continuously sanitised and always clinically clean, ensuring both customers and staff feel safe in a ‘PureSan protected’ environment.

In addition to eliminating COVID-19, PureSan is proven to eradicate over 35 harmful viruses, bacteria and fungi.

The system has been certified and approved by the EPA and NSF, is approved for use on food contact surfaces with no rinse required [NSF rated D-2] and produces no harmful by-products.

PureSan has huge commercial benefits to help hospitality businesses recover from the pandemic, including raising customer confidence and footfall, and dramatically reducing staff absence due to sickness.

Each system has its own SIM card that enables the PureSan team to monitor and control the system remotely 24/7, ensuring hospitality venues can welcome customers inside with confidence. Tested by a UKAS accredited lab in many commercial environments, PureSan is certified and proven to create and maintain a clinically clean indoor area.

The system is highly cost effective with low monthly running costs and can often prove cost neutral with the low cost easily offset by an increase in revenue. For more information, please visit:

Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector begins to re-open its doors after yet another long lockdown faced with the continued challenge to maintain social distancing. Government guidelines state pubs and restaurants should encourage the use of contactless ordering from table and should adjust their service approach to minimise staff contact with customers. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can answer the increasing demand for our engraved products”, said Martyn Wright, managing director of

The Jade Air Purification System The Jade Air Purification System is among the most advanced and effective Air Purification Systems on the market today, bringing the clean, fresh and re-energising air to your business premises. Engineered to maximise the air change rate by moving large volumes without the air drag that often occurs in more inferior air purifiers. The top air outlet design allows air to cascade out the top and efficiently flow throughout the room while keeping the sound volume at an industry leading low level. It's as quiet as a standard household dishwasher. Household quiet, but with the strength to provide healthier air in even the most demanding of environments.

Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: 01275 871720 Email: Website: See the advert on the facing page for further information. Our exclusive six stages of technology not only filter the air – we also sterilise it. We diminish everything that is in the air: bioaerosols, odours, gasses, disinfectants, particulates, moulds, viruses, bacteria and fungus. We also re-energise the air to combat fatigue and to give the air a ‘lighter’ feel. Headaches, fatigue, itchy eyes, dry skin, coughing, sneezing, and the need for inhalers are all ways polluted air can cause discomfort and inconvenience. We eliminate the causes of these problems. The Jade is designed with premium in mind, in its beautiful contemporary styling on the outside, its sophisticated technology on the inside, and its airflow performance throughout. Find out more or purchase your Jade unit at


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Cleaning, Hygiene and Infection Control

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Amaryllis Cleaning Services It’s imperative that businesses within the hospitality industry are on their game. Given the current pandemic, quality clean is now a basic requirement necessary for the industry to function effectively, keeping both customers and employees safe.

Amaryllis Cleaning Services Would you like to entrust the chore of cleaning your business to professionals in order to save on time? Amaryllis Cleaning Services put the needs and requirements of our clients at the heart of everything we do.

Tel: 020 3722 6372 or 07306 888590 Email:

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Amaryllis cleaning services has consistently been delivering to its clients, quality cleaning. Managing some of the most prestigious 5-star pubs and restaurant, Air B n B, hotels etc. Their portfolio management caters to extraordinary standards with meticulousness and attention to detail which cannot be faulted. The company and its staff has continuously gone beyond what’s required in delivery an exceptional service. Why choose Amaryllis cleaning? They have consistently catered to the hospitality industry, before the pandemic and will continue after such as “Their reputation is built on quality” The company makes their clients needs their priority. Amaryllis will assist businesses in the hospitality industry to maintain high standard, elevate those which are struggling at the moment through implementation of proactive viable cleaning

solutions and programs which are unique to their needs. Whilst the cleaning industry is now over run with companies offering the service, quality companies are hard to find. There is a difference with merely offering a service to meet the demand and catering to each company’s needs. Amaryllis cleaning services will improve the quality of your businesses and customer experience. They are a cleaning company of the highest standards which is reflected in their day-to-day operation, staff, policies, procedures and the service they provide. The company is multi-faceted. Offering day to day contractual and one-off cleaning services to hotels, Air B n B, Pubs, Restaurant, Bars, Clubs etc. So, whilst you plan for the future, pulling more customers through the door, selecting wine, ale, spirits for the coming events and seasons, opulently relaxing staycations, your loyal customers anticipates the next mouth-watering taste bud adventure, Amaryllis has already prepared you for tomorrow. Tel: 020 3722 6372 or 07306 888590 Email:

Swiftclean - Air, Water and Fire Compliance In a post lockdown world, as well as food and COVID safety, it is essential to safeguard indoor air quality, water cleanliness and fire safety.

Airborne fat, oil and grease, released by cooking, accumulates in layers in your kitchen extract ductwork, hood and canopy, creating a potential fire risk. This grease must be removed regularly by expert technicians, in compliance with TR19® Grease, which is issued by BESA. A simple wet-film test tells us if a clean is due post lockdown. If you don’t comply with TR19 Grease®, and there is a fire, your insurance provider may refuse to pay out and you could be prosecuted for negligence.

Similarly, you must protect your water system’s cleanliness and protect it from legionella outbreaks by complying with L8, issued by the Legionella Control Association. If you had to shut down due to COVID, your water system should have been recommissioned and flushed through. If your risk assessment is out of date, you must get it updated. Again, you could be prosecuted for negligence if you haven’t complied. Your indoor air quality should also be safeguarded by complying with TR19®, the leading guidance on ventilation system hygiene, also issued by BESA. Clean ductwork means cleaner, healthier air. Visit

Design and Refit

Bridge Art At Bridge Art, we are art consultants, committed to quality, aesthetic excellence and client satisfaction.

Working in collaboration with designers, the hospitality industry and private collectors, we offer art advisory, develop concepts and customise art programs to meet

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individual project needs. Not only do we work with a selection of artists to provide bespoke pieces, we also offer in-house design, producing original artwork, picture editing and professional printing. We pride ourselves on our bespoke picture framing service and have an extensive knowledge on a variety of mouldings, mounts, glass and fittings. Our experienced framers will work with you to accommodate your vision and budget, recommending frame and mount designs based on your project.

Art consultants committed to quality, aesthetic excellence and client satisfaction

We provide the full package, all under one roof, from project-brief to installation. To see more of what we do, you can find us on Instagram at @bridgeart1, or visit our website, If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or

7 Things to Remember About Commercial Refrigeration Whether you’re unaware of proper commercial refrigeration protocol or you’ve picked up bad habits along the way, there are many foodservice businesses and staff that forget the basics when it comes to running, using and maintaining commercial refrigeration. Any commercial refrigeration is a major investment for a business and so it’s vital to make sure it is used correctly, not only to increase lifespan of equipment but also, critically, for food safety.

This isn’t just a gimmick to create extra work for staff but is vital for food safety and to minimise food waste. 5.DO observe basic food storage rules. Ideally cooked and raw foods should be stored in separate equipment to avoid cross contamination. 6.DO remember that commercial refrigeration requires more attention than a domestic fridge freezer. Vents, condensers and filter areas will attract dust & dirt which must be periodically removed to ensure effective and efficient operation. Regular cleaning and maintenance are vital to performance and to prevent possible breakdowns.

1.DO know what foods should be stored at what temperature. For general produce aim for around 2°C to 5°C. Fresh meat and fish should be stored between -2°C to +2°C while frozen foods should be stored at -18°C or 7.DO pay attention to the climate class allocated to lower. It’s no good just keeping food cold, it needs to be equipment. This denotes the maximum ambient temperastored at specific temperatures to delay the growth of bac- tures that a unit can work in effectively and efficiently and teria and preserve freshness. so dictates where it’s suitable for use. For example, a fridge with climate class 3 is designed for maximum ambient 2.DO monitor and record temperatures. This is good practice for any HACCP plan and also promotes best prac- conditions of 25°C, which lends itself to positioning in a standard storage room. Fridges with climate class 4 or 5 tice and additional food safety. are suitable for use in maximum ambient temperatures of 3.DO clearly label all foods detail30°C and 40°C respectively, therefore ing the contents, prep dates, use by can be situated in the working kitchen dates and the member of staff createnvironment where it tends to be hoting the label. Colour coded day labels ter. are great for at a glance assessment Tele - 01455 815200 of what needs to be used first. Email - 4.DO observe stock rotation and Web - use the first in first out (FIFO) system. or

We provide the full package, all under one roof, from project-brief to installation. Find us on Instagram at @bridgeart1 or visit If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or


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Design and Refit

Chairs with Classic Italian Style

When choosing chairs for your café or restaurant’s dining space, comfort is a key factor in ensuring your customers will return again and again to enjoy a meal. Not only that, the chairs you opt for must also stand up to the day-to-day demands made on them while looking stylish and providing great value for money. When it comes to ticking these boxes, Trent Furniture’s recently revamped Italia Bistro Chair is as popular as pizza among the customers who opt for it. A timelessly stylish ladderback design and choice of walnut or dark oak finish, means this chair is as equally at home in a traditional pub dining room as the

newest Italian restaurant in town. Not only that, it’s available in a wide choice of upholstery, including your own fabric if only a bespoke look will do. Alternatively, the Milan Crossback Chair is a great option, with the same great specifications and an understated, stylish look. Both these solid beechwood chairs pair perfectly with a wide variety of tables including shaker and cast-iron styles. To find out more about these versatile, environmentally friendly and fire-retardant crib 5 chairs, available from just £35.90, please visit or call 0116 2864 911.

Seating with Wider Appeal from ILF Chairs Hospitality has now got the Green light last to reopen outdoors from the 12th April. Will you be ready and able to cope with the rush? Will your Café, Restaurant, bar have the right outdoor ambience and comfort to stand out from the rest and make your customers want to come back? Never fear, ILF Ltd. have the solution with a comprehensive selection of outdoor chairs and tables in many finishes and colours which we are able to supply

quickly from either our UK location or our European location. We have selections of seating in aluminium, resin, plastic, polycarbonate, teak and imitation rattan plus, there are also tables and barstools for exterior use. Whatever your outdoor furniture needs might be we at ILF are here to help. Why not contact us on 01293 783783 or send an email to:-

Cemco (The Catering Equipment Maintenance Company) Cemco (The Catering Equipment Maintenance Company) first opened for business in 1990, and have been serving Dorset, Wiltshire, Somerset, Bath, and the rest of the South and Southwest, ever since. We offer a full range of services, including servicing and repairs for all commercial catering appliances, ranging from small local projects to major national work, and everything in between. Specialising in commercial Glasswasher and Dishwasher repairs sales and service our reputation is second to none. We can offer you a no obligation quote now, so contact us for more information. CEMCO also carry out repairs to commercial catering equipment Dishwashers, Glasswashers, Ovens Grills Bournemouth, Poole, Dorset and The Southwest. We

undertake repairs and servicing to ALL, types, makes and models of commercial catering equipment. A repair is often far cheaper then a replacement! 30 Years in this Industry gives us the edge over our competitors, with time served Commercial Catering Equipment Engineers our clients have found we save them the cost of purchasing new equipment time after time…why buy new when a guaranteed repair is often all your Catering Equipment requires… We are based in Bournemouth & Poole, covering the whole of Dorset, as well as Somerset, Hampshire and Wiltshire. Call 01202 377205 now, to arrange a site visit

Specialists in Servicing, Repairs and Maintenance of all Commercial Catering Equipment

Cemco undertake Service and Repairs to ALL Commercial Dishwasher and Glasswasher Manufacturers Including Hobart, Electrolux, Meiko, Winterhalter to name a few.

CEMCO carry out repairs, servicing and routine maintenance to all makes and models of commercial catering equipment, including dishwashers and glasswashers. We can also supply you with a new or used dishwasher …simply Contact Us for details of available Used Stock

We are based in Bournemouth & Poole and cover the whole of Dorset, along with the neighbouring counties of Somerset, Devon, Hampshire and Wiltshire.

Trust CEMCO for commercial catering dishwasher servicing!

Call us now, on 01202 377205 for a free quote to repair your dishwasher

Design and Refit

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Flameless’ Unique Fragrance Diffusing Candles Flameless’ unique Fragrance Diffusing Candles use proprietary technology to give you the ambience and fragrance of real scented candles, slowly diffusing a natural fragrance made from essential oils, with the added benefits of safety and convenience. Simply use the Flameless remote control (included with each candle) to turn on your Flameless candles as you enter the room or control candles in high or difficult to access places, such as shelves or mantelpieces. The remote has a variable security timer that can be set for 4, 6, 8 or 10 hours so that your candles come on at the appointed hour and turn off after the set time. Flameless candles can safely go where real ones can’t, which makes them ideal for hotels, restaurants, bed & breakfasts, care homes and those places with young children, pets, the elderly and the

merely forgetful! Features Include: • Made in Real Ivory Wax • Exclusive Flameless technology creates a lifelike flame • Flameless diffusion system dispenses natural essential oil fragrances • Use with Flameless Fragrance Pods (sold separately) • 550 Hour Run Time • Includes Remote Control with variable security timer • Includes 2 x D Batteries • Height 21cm, Diameter 9.5cm Flameless Candle’s are exclusively distributed by Virtual Candles Ltd Email: Telephone: +44-1622-845-995 Web:

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab. CardsSafe works with the hospitality industry to assist with bar tabs which undoubtedly help to increase profits. Young’s pubs, Hilton Hotels, and many independent and chain restaurants and pubs have been using CardsSafe for many years. The system helps them increase the bottom line by reducing charge backs and walkouts, while fighting card fraud at the same time. With COVID caution still in place, many businesses are relying on pre-pay at their establishments. However, this virtually eliminates the opportunity to upsell. Without retaining cards to encourage customers to order more, the only alternative to increasing revenue is to hike up prices. As Phil Dixon, a former advisor to the BII, explains, “If you want to increase spend, you must retain cards.” A simple solution, and one that could be a quick and easy win. CardsSafe is also a valuable asset to venues with outdoor service areas. Debbie, Director of The Deer’s Hut

in Liphook, Hampshire, explains, “The CardsSafe system is great for servicing customers who enjoy our outside areas.” It takes away the temptation for walk-outs, saving hospitality venues hundreds of pounds each month as a result. Increasing profit and reducing walk-outs, CardsSafe offers a multitude of benefits to its customers. No wonder that over 5000 major brands and independents in the UK trust CardsSafe. “Average spend is up and chargeback has virtually disappeared after we installed CardsSafe, which really puts our customers’ minds at rest.” Timothy, Young’s Bar manager CardsSafe is affordable and pays for itself. Each unit, which contains ten card drawers, can be hired for just £9.99 per month. Each hire comes with customer service troubleshooting and free replacement keys. Additional units can be added at any time. The question is, can you afford not to consider CardsSafe as a part of your business? Sign up to CardsSafe at account/create-account or call 0845 500 1040.

Increase Profit with CardsSafe

Southern Contracts is one of the UK’s leading suppliers of industrial laundry, catering and commercial cleaning equipment. Working with care homes, hotels, restaurants, holiday parks, cruise lines, marine companies and local authorities, the NHS, the MoD as well as schools and colleges, we are a third generation family run business, founded in 1964. Today we are proud to boast global clients to whom we deliver and maintain the very latest products and service, being ever mindful of sustainability and keeping our carbon footprints down. We understand the importance of minimal disruption to our clients and cover all aspects of installation to customer training and ongoing maintenance service and repair.

For more information regarding our services for : • Laundry equipment • Kitchen appliances • Commercial cleaning equipment

Contact us now on 03301 222888 Follow us on : Facebook, Twitter, LinkedIn



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Design and Refit

Space-Ray - We Know Heat Space-Ray is an industry leading manufacturer and supplier of high quality infrared radiant and warm air heating systems. With electric heaters, radiant tube heaters and radiant ceramic plaque heaters we know we have the perfect heating solution for you. Our heaters are popular for large open areas and buildings such as patios, restaurants, outdoor and indoor bars, sports facilities etc. Space-Ray heaters can help to maximize the revenue potential of outside areas by providing targeted heat where you need it. Many of our heaters are IP55 rated to protect against the elements, making sure your heaters stay in top working condition no matter the weather con-

ditions. We take pride in our entire family of commercial heaters and our commitment to quality standards in the design, manufacture, and performance of Space-Ray products — heaters with low maintenance at a competitive price, and a proven record for long life. We have a dedicated and experienced external and internal sales team ready and willing to help satisfy your heating needs. Contact us now at, or 01473 830551

Capricorn Contract Furnishings See the advert on page 3.

Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools and lounge furniture.

Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit

Sims - The First Port Of Call For Banquette Seating We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly fol-

lows the walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email

Design and Refit

Anything’s Possible with Saniflo Saniflo is one of the most widely recognised brands in the UK plumbing market thanks to its range of pumps, lifting stations and macerators that enable domestic and commercial customers to install bathroom, kitchen and washing facilities almost anywhere – particularly when gravity drainage is not an option. As well as models that are installed indoors to pump out waste, there is now a huge choice of models that can be sited outdoors and installed underground. These robust liftings stations pump black and grey waste from single buildings or multiple small buildings. Recent additions to the range include grease traps and water salvage pumps.

manufactures shower products for domestic and commercial settings. The range includes integrated cubicles that feature internal and external panels and door, shower tray, shower valve and head in one easy to install package. A range of contemporary shower enclosures and premium shower trays complete the portfolio.

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The company has an unrivalled reputation for after sales service which is enhanced by its unique nationwide network of 100 service engineers supported by the technical support team based at Saniflo UK. Visit for further information.

Saniflo’s sister company, Kinedo,

Simon Charles Auctioneers for you.

As one of Europe’s largest auction houses, and with over 70 years’ experience, we work with hospitality, manufacturing, leisure, and industry across the UK to bring quality new and used equipment to auction.

Join the 1000’s of businesses, large and small, who sell with Simon Charles Auctioneers every week, and connect your stock with our buyers. Whether your business is looking for an additional low-cost sales channel, or to increase revenue from surplus inventory, or simply looking to just free up warehouse space we can provide tailor made solutions

Having a re-fit or are-model? Then why not make money from the outgoing equipment? Give redundant commercial catering equipment a new lease of life and a new home by selling it through our auctions. We hold weekly online auctions and have a buyer base exceeding 280,000+ buyers. All our products sold quickly with 7-day payment terms. If you would like to know more, contact us now to speak with one of our specialist consultants at

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

OUT OF SIGHT, NOT OUT OF THE QUESTION. Where conventional plumbing fails, Sanivite®+ delivers the possibilities. With a powerful pump, four inlets and clever, compact dimensions, Sanivite®+ can connect to sinks and appliances from any concealed unit. So don’t dash your dreams of a kitchen island, make it a reality with Sanivite®+.

Anything’s possible. Visit to see how.

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Design and Refit

Luxury Wood Flooring For Any Interior

Founded in 1975 Havwoods has become Britain’s foremost wood flooring company supplying architects, interior designers, and residential customers. Havwoods concentrates on engineered and solid wood flooring, cladding and joinery, as well as bespoke flooring solutions in all situations, in a wide variety of species and designs, and with every conceivable finish. Havwoods wood flooring can be found in the finest restaurants and hotels around the world, and their clients are offered a continuously evolving range of high-quality flooring designs creating spaces which are not just functional but beautiful. Havwoods selects only the very best products from the best manu-

facturers worldwide, and the result is a superior portfolio of floor covering products. Environment and sustainability are in the heart of Havwoods which is why the products are sourced only from sustainably managed forests. Havwoods’ sophisticated showrooms offer an exclusive, personal wood flooring experience providing customers with a first-class consultation and an opportunity to see and touch the wood flooring options in large panels. Call us on 01524 737000 or visit

Hybrid Heating For The Modern Property

EHC offer a comprehensive Range of Electric Products that are all controlled by the wellestablished DSR Technology Control System. It enables you to select a Hybrid Heating Solution from the range for the various rooms within your property to suit your design style and budget – the choice is yours. All DSR Controlled Heaters are manually operated using the “easy to use” Controller located on the Heater. They also have Wi-Fi capability that can be activated when you purchase the optional DSR Smart Gateway which will allow you to control your Heaters Anytime, Anywhere 24/7 up to a maximum of 30 Heaters per gateway using our free bespoke APP. The DSR Control APP has many features designed to enhance your comfort levels and provide essential information regarding your heating system. There is also an optional Power Meter Clamp available for Load Shedding Control.

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Popular features within the APP • Setting Times to suit lifestyle • Adjust each room temperature

• Limit electricity consumption to avoid exceeding maximum power available • Monitor your electricity consumption history • View the Temperature history by room The comprehensive range of Heaters which are available in various Outputs are: • DSR Heat Retention Radiators • Edge • Ecostore • Visage The DSR range of heaters are ideal for the likes of Bars, Restaurants or Hotels as the DSR control system allows for each heater to be controlled remotely from a smart phone or controlled centrally from a PC at a hotel reception. This level of control helps keep running costs to a minimum and removes the inconvenience of staff members going from room to room to adjust heating temperature when customers check in or out. For further information or a free Brochure contact 01698 820533 or visit

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Repurposing Buildings To Rejuvenate Restaurants In A Post Covid World One thing we know well at Adveco is the potential complexity, and therefore hidden cost, of refurbishing a property when the site was not originally conceived as a restaurant. Landlords and new property owners need to recognise that heating and especially hot water are business critical functions, with suitable hot water storage needed to meet consistent and peakhour demands. That water also must be supplied at a minimum of 60°C to ensure a hygienic cleaning of the environment, utensils and provide handwashing for both staff and customers.

The simplification of planning use, enabling former shops, offices and professional services spaces to be altered into restaurants without seeking consent from local authorities is creating fascinating new opportunities for the food service industry. From pop-ups to permanent restaurants, the opportunity is clear, especially for restaurant chains that have specialised in refurbishing existing High Street buildings and revitalising suburban areas, latterly for those opting to continue to work from home.

Adveco will size the needs of the premises, design a bespoke application, and supply the necessary system components for installation. Our work includes systems in listed buildings and large-scale projects, such as for Five Guys, revitalising building hot water systems throughout the UK. In all these cases, our customers are not only securing modern, highly efficient fit-for-purpose heating and hot water systems, they are also reducing their costs and either better controlling their carbon emissions or excising them with renewables for a more sustainable workplace

Outside Structure Solutions Achieve Gibus Atelier Status Outside Structure Solutions was founded in 2008 offering the supply and fitment of a small range of exterior canopies. As the business expanded, so did our variety of selected manufactures allowing us to increase our range to include awnings, outdoor vertical blinds and post protection, each complementing our existing range of exterior structures. We quickly partnered with Gibus, one of Europe’s largest and most prestigious brands, raising our business profile to incorporate this range of high-end products. Gibus work closely with their brand partners to ensure the quality of their product is mimicked in the purchase and fitting process, thus creating the ‘Atelier’ accreditation.

The Gibus Atelier accreditation is a strict programme of up-to-date training, best practise and set timescales guaranteeing the customer, expert product knowledge, a design to suite the requirement, punctual delivery, and fitment with precision by our trained experts. Outside Structure Solutions are proud to be the only exterior structure company within Cambridgeshire, to achieve this status and one of only six throughout the UK making us the number one destination for your outdoor needs. For our full range of outdoor solutions, visit

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Issue 68

Hospitality Technology

Archers Sweets Success With New Online Delivery Management System Leeds based Archers Sweets sells everything from traditional pick ‘n’ mix through to American candy, and has seen huge success since the opening of its first bricks-and-mortar shop in 2018. Owner, Natasha Archer, like many other business owners, found that the pandemic heavily impacted her business model, as when national lockdown hit, her delivery orders soared. Although delighted with the immediate jump in telephone order volume, Archer and her team started to become increasingly overwhelmed with delivery orders, leaving them little time to focus on the running of the shop. Archer needed to find a solution quickly that didn’t mean handing over her hard-earned profits in commission. That’s when she discovered leading POS platform, Foodhub. Joining Foodhub meant they had access to a world class EPOS system that would allow them to easily and effectively manage order volume. Instead of manually organising each customer order, the system allowed

them to fully digitise and streamline the process, affording staff less stress and more time to spend with customers in the shop.

monthly fixed cost, meaning our partners save significantly every month when compared to other rival platforms.”

24/7 support means help is always at hand should they require assistance with the system.

“As part of our EPOS offering, we provide a complete turn-key solution to get food delivery businesses online. Our clients receive their own e-commerce platform, order management system and access to thousands of Foodhub customers. It can really help businesses such as Archers Sweets evolve their e-commerce offering and allow them to be agile at a time when they need to most, alongside the cost saving benefits.”

Not only did Archer find that she was saving money and her team were less pressured, but the new system led to increased customer acquisition, as many local people appreciated being able to use the website to check the sweet treats available and then place an order ready to be picked up or delivered to the door. Natasha Archer, owner of Archers Sweets, said: “Signing up to Foodhub has massively helped the business. We’ve gained lots more customers since implementing the EPOS system and the staff are under much less pressure. Joining Foodhub is the best thing we ever did; it’s made our lives so much easier.” Ardian Mula, Foodhub’s CEO said: “We are delighted to have Archers Sweets onboard as one of our partners and thrilled at the level of success they have seen so far simply by using our order management system. In addition, Foodhub is the only major food ordering app that won’t charge a commission per order. Instead, our commission-free subscription model means they gain full access to our leading EPOS system for a

Say No To No Shows Guests not showing up to their booking is becoming a more common occurrence...

WELCOME BACK, HOSPITALITY Since partially reopening, the news from the sector is cautiously positive; most pubs and restaurants are busy – both bookings and spendper-head are up. There is, however, one problem that appears to be hurting pretty much every hospitality business. The issue is no-shows. People who book but don’t turn-up. This behaviour was never OK, but for businesses and their employees who have had such a tough 15 months, it’s a real kick in the teeth.

Foodhub is encouraging independent business owners to take advantage of the current appetite for e-commerce and delivery orders and sign up to the site. With Foodhub the full order value goes direct to the business as they do not charge a commission on orders. This is unique compared to other EPOS providers who charge up to 10% per transaction. Instead, Foodhub charge their partners a set monthly fee to trade with them, making for a much more stable and manageable cost. There are more than 20,000 takeaway & restaurant partners currently featured online at and through the apps available for iOS and Android.

SECURE BOOKINGS WITH A DEPOSIT OR PRE-AUTHORISATION Some operators are understandably concerned that changing the ‘contract’ with guests is risky. Many things have changed over the last year: habits have been broken and guests will understand the need to secure their booking with pre-payment, a deposit, or a card-swipe.

ADACTUS OFFERS SECURED BOOKING Adactus can help hospitality businesses implement the right secured booking service for your guests – whether that is full or partial payment up front (deposit), or a card swipe to authorise a charge in the event of a no-show – there is a solution that will work best for your operation. And, unlike other providers, we don’t charge a per-transaction fee: your costs are the same every month. Give us a call! Scott Muncaster, Managing Director, Adactus Telephone: 01844 269090, Email: or Web:

Hospitality Technology Heineken Shares Its Insights costs. With almost 1 in 3 pints served through dirty lines and 2% of all drinks poured ending up in the drip tray due to poor pouring and incorrect storage , you could literally see the return on your investment. Moving from 50% to between 90-100% of beer being served through clean lines could mean tapping into an extra £25,000 profit per year, per outlet .

No-shows are a threat to your restaurant’s recovery. Take a deposit or card swipe with Adactus SmartQ Bookings. Contact us: 01844 269090

John Gemmell, On Trade Category and Commercial Strategy Director at HEINEKEN UK offers advice on how hospitality employers can use technology to train their employees: Operators can take advantage of technology to train staff remotely and flexibly to ensure the highest standard of service as we move towards full reopening. Engaging with staff and employees in the current climate is crucial. In a recent CGA survey, 71% of Business Leaders said that employee engagement would be a key focus for ensuring a smooth reopening period . Hello BEER is a mobile app designed to allow operators to maintain staff engagement, improve cellar management and reduce wastage

In an industry with typically high staff turnover, training can be costly and time-consuming. From just £2 per learner per year, Hello BEER provides accessible and flexible mobile training – plus is available free to direct HEINEKEN customers through the HEINEKEN Benefits Bar. We know that well-trained staff are typically happier and more loyal, so HEINEKEN can help your bar staff deliver a great customer experience while also saving you money. It’s clear what consumers have missed during lockdown, and that’s the unbeatable pub experience and the quality of a perfectly poured pint. Excellently trained staff with correct beer and cider pouring practice will ultimately help you sell more great quality pints, keeping customers happy and making your outlet more profitable. The proper pub experience is one of a kind. Whether it’s a knowledgeable member of staff explaining a new dish on the menu or a freshly pulled pint, well trained staff offering a quality experience will help customers feel safe and fall back in love with the Great British pub.

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Hospitality Technology Less Work and Better Results? Your Guests Hold The Secret

There’s a growing trend amongst your guests, and society in general, that can go a long way to helping you manage your property easier and more successfully. You may have noticed more and more people managing their home life, work days, and holiday trips online via their smartphones or computers. They make notes, keep appointments, research, socialise, do their banking, and book travel. The advantages of this are all based around convenience, speed, and simplicity. It keeps all their information in one place, lets them perform actions quickly, and reduces the chance of losing information or recording something inaccurately. Have you ever thought “there’s got to be an easier way to run my property”? Small accommodation providers can achieve this same

sense of convenience and simplicity with hotel management software. Eliminating your need for physical notebooks or ledgers, manual data entry, and time-consuming admin, software makes running your property as easy as using an app on a smartphone - as so many of your guests do. There will always be a perception that technology is complex and difficult to understand, and only people with a background in tech can understand it. This is not the case at all. In fact some providers design their software for exactly your property type, to the point where you can get started within a day. To learn more about how you can run your property better and get time back in your day, check out Little Hotelier - a solution built specifically for small accommodations. For further details visit the website at

The New Agency Fighting for a Greener Future Launched this Spring, Warrior Agency is an agency doing things differently and delivering a UK first in green services to help transition organisations to a more sustainable future. Founded by Lizzie McManus, Warrior Agency, is an agency supporting the hospitality sector with the usual PR, social media, influencer, digital marketing, design and website services, as well as offering Green Audits and a Green Consultancy service. Lizzie explains: “Warrior’s Green Audit looks at all elements of your business, offering ways you can reduce costs and carbon emissions. We help you plan a steady transition to a more sustainable future, all on

your own terms and in manageable stages. Warrior will be there every step of the way including project creation and inception, employee engagement, reviews, completion, accreditation, and public relations to share your positive news.” The Green House Hotel in Bournemouth was Warrior’s first client for the Green Audit, Olivia O’Sullivan, General Manager, commented: “We’d been searching for this service for several months, and couldn’t find it anywhere, so we were delighted when Warrior Agency launched and offered exactly what we had been looking for. Although The Green House Hotel is well-known for its green credentials, and has been voted the UK’s best eco-boutique hotel a number of times, it’s important to us that we don’t rest on our laurels, and we work hard to remain in that top spot.” To find out more about Warrior’s services visit or email


A bespoke service that helps your establishment reduce its: • Energy • Water • Waste • Carbon footprint A specialist in PR and Social Media for hospitality, Warrior Agency also promotes your positive changes to your audience.

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Hospitality Technology

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CaterCloud Enhances its FREE Offering - The Secret Ingredient to Menu Management Success and Compliance with Natasha’s Law costing system offers a wealth of enhanced functionality to help caterers gain significant efficiencies in their operations, to control costs and profits. CaterCloud helps businesses ensure food safety remains a key focus. With food labelling regulations set to change in October 2021, as a result of Natasha’s Law, all England-based businesses working in the food industry will be required to clearly label all foods for direct sale, produced and packed on their premises with a full list of ingredients detailing the full allergen profile. Designed to help businesses prepare for this upcoming regulation, CaterCloud provides sub-allergen information and tagging; QR Code menu scanning for live allergen and nutritional information, along with the ability to print Natasha’s Law compliant food labels. CaterCloud also offers customers access to a range of accredited training for allergen awareness and food safety in conjunction with Allergy Accreditation.

Manchester-based, e-f group has released the latest enhanced feature version of its FREE TO USE cloud-based, menu management platform, CaterCloud.

Shop Local The easy-to-use, next generation allergen, nutrition, menu planning and

CaterCloud’s innovative functionality also boasts many other benefits to enable easy to use menu and cost management for caterers across the hospitality, healthcare, education and retail sectors. The flexible menu planner, with a drag and drop feature, allows the user to instantly evaluate rotational menus, costs and nutritional values using the nutritional database with 1,000s of ingredients. All this combined allows your business to assess its performance using the interactive KPI dashboards. The loyalty programmes were the backbone of the global operators’ distribution strategy’, but their power is stripped out when the frequent business traveller is grounded. As the pandemic makes its presence felt, the global players have had to cut their staff and pull back on their marketing as they moved into cash-preservation mode, just as their franchisees desperately needed that distribution support. Hoteliers have been forced to turn to different sources for guests, including construction and key workers, but without the history of looking for solid, reliable sources of revenue, their success is patchy. At Magnuson Hotels, the group has years of experience in bringing in the guests that others have passed by, allowing owners to outperform the market during the pandemic. In 2020, Magnuson Hotels’ local business strategy outperformed the USA RevPAR average by 3X, and largely via a foundation of local business for each of its hotels.

The hotel sector has realised that global brands means global marketing and when the global market falls away, they do not have the people or the experience to bring guests in through the door from alternative markets.

Tom Magnuson, Magnuson Hotels’ CEO, said: “With international leisure and the largest corporates grounded, hoteliers are having to look local to fill beds. “Traditionally, the big, global operators have built their businesses around

Users of CaterCloud have special access to the e-foods’ Buyers’ Club and benefit from its substantial buying power. The Buyers’ Club is made up of a network of trusted accredited suppliers across the UK. Users can purchase food and non-food goods from these suppliers and expect to generate savings of between 5 to 10%. Paul Mizen, Chief Executive, e-f group said: “During the pandemic we haven’t rested on our laurels and we’ve been working hard behind the scenes internally and with existing clients to innovate and enhance the features of our Catercloud system. With the hospitality industry, set to explode again, we wanted to be ready to offer that sector especially, this enhanced FREE software which will most certainly help catering managers and chefs maximise efficiencies, streamline processes and save costs. We continue to be at the forefront of delivering the innovate features the industry needs. As we’ve previously stated this is our way of giving something back to the industry upon which our business was founded.” CaterCloud is without doubt the smartest, most intuitive platform available to caterers. For more information go to or or see the advert on page 36. being able to fill hotels with the top-tier loyalty members, the road warriors who spend over 200 nights a year travelling. But that market does not exist at the moment and it is not clear when it is coming back.” ‘Our strategy always has been to secure 50% of your business base through local segments such as construction, government, transportation, security, medical. These segments always ravel 52 weeks a year, and will protect hotel owners though ups and downs.’ “What we have seen is that SMEs are sending their folks out on the road by car, and that the leisure traveller is also staying close to home, enjoying rediscovering what is around them. At Magnuson Hotels we have always looked for guests which others overlook and during the past year our local teams have been working with care providers and building firms, even monitoring development plans to see where demand will pop up. Where other companies have had to turn to the expensive OTAs, we’re proud to have been able to bring guests in without it costing the hotelier.” See the advert on the facing page for details, email or visit


CLH Digital

Hospitality Technology

Issue 68

All-In-One Intranet Software from Oak Engage Working with some of the world’s biggest brands including Aldi, Five Guys and ITV, Oak Engage helps employers connect their workplace, engage their people and work better together through a mobile app and cloud-based platform. Oak Engage provides a range of internal communications tools that integrate seamlessly with office applications including SharePoint helping to improve productivity. Oak Engage are experts within the internal comms industry, a success that has been achieved by listening to their customers and developing applications that provide genuine value within the digital

Point of Sale Technology Designed for Hospitality ShinHeung Precision Co., LTD, (also called, SHC) is a leading corporation which provides the best quality precision machines. SHC was found in 1968 and have 16 affiliates in 11 countries. We have 25 offices and factories around the world with HQ and main factory located in South Korea. SHC maintains partnerships with Samsung, LG, Hyundai, Toyota and etc. with its own precision technologies accumulated over the years. SHC took over ECR business from Samsung in 2001, establishing SAM4S affiliate specialized in store automation products such as ECR, PC POS and Receipt printers, having its office in Seoul, Korea. We have human resources with knowledge of more than 30 years of experience in the store automation field. We now produce most sophisticated and diverse products to the world-wide market. Our store automation products

are extensively used in over 80 countries, having around 100 partners all over the world. Due to global pandemic, the demand for contactless product such as Kiosk for self-ordering & selfcheckout has increased rapidly. To correspond to the market’s demand, we have launched 15” and 21.5” Kiosk models for the market’s safety and businesses. Moreover, we plan on adding 32” Kiosk model in the 2Q of 2021. Since 2012, we have been attending retail technology related exhibitions such as EuroCIS, EuroShop, NRF, Computex, GITEX and etc. When we become a safer place for us to freely interact with each other, we would be more than happy to meet you in person and introduce our products. See the advert on the facing page for details.

All-In-One Intranet Software for the Workforce of Today

A cloud based intranet platform to keep your workforce connected, productive & engaged. Mobile ready with drag and drop functionality.

Empower your people

workspace. Oak’s intuitive suite of digital tools and expert support, allow businesses to stay connected with their employees. An all-inone solution that blends modern intranet practicality with the unique functionalities of an employee engagement app, Oak empowers employees to be the best that they can be. To arrange a demo or for more info, visit or contact them on

It's Time For You To Get Budget Proof By Dan Brookman, CEO of Airship ( and Toggle (

Now, I am an optimist. Those who know me, know that I have a passion for business and generally a positive outlook; especially around the hospitality sector that I’ve spent my working life in. My preset as a founder and entrepreneur is to push for business growth and to seek out opportunities, however there have been occasions over the last year when I shouldn’t have jumped as quickly as I did, consolidation and cost control would have been a better strategy. It’s a tough shout though when you’re pushing for growth. Budgeting though, enables control of costs and as long as you know the costs coming down the track, you can turn dials based on expected revenues. Right now the future remains uncertain but one thing we do know is there’s going to be an immediate boom for hospitality - we’ve seen it already in the volume of bookings and we’ve been incredibly lucky with sunny (if not chilly) trading. This boom might be followed by a lull, or further restrictions, or it might just all get back to normal. But whatever the future, the key now is to control

costs, maximise margins and make the most of this initial surge of customers. There’s going to be a deluge of new data and you are going to want to market to that data. Platforms such as Mailchimp charge based on the size of your lists, some platforms have additional broadcast charges alongside licenses; you succeed and then you pay more money for your success. Whereas Airship and Toggle are #BudgetProof. Any customer can sign-up and the price will be fixed for the length of their contract. This is no matter the size of your database (nor how it grows whilst we’re working together) or the amount of emails that you send. Or the revenue generated through Toggle. Or the amount of support that you use. Now’s the time to choose partners which won’t penalise you for your success. Where you won’t be charged based on volume, where you won’t be refused additional support when you need it. Choose one that wants you to succeed. Visit and


CLH Digital

Hospitality Technology

Issue 68

Table Tap Offers Exceptional Customer Service and Social Distancing at Dusk Top nouvelle restaurant and lounge, Dusk, Brentwood, has installed Table Tap, an innovative solution to help customers and waiting staff communicate from leading telecommunications company, Brentwood Communications. With a single tap on a button, customers can inform staff that a table is ready to order, pay the bill, or simply call for the waiter’s attention without leaving their seat. Sharif Uddin, Co-Owner, Dusk, says: “We have a large alfresco dining area and were concerned there may be crowding in bar areas, with customers ordering drinks or wanting to pay a bill. Thankfully, we decided to trial Table Tap to see if it could help customers socially distance and enable us to deliver excellent customer service.” He continued: “Table Tap has been great, it’s helped us keep customers in their seats, which is ideal for social distancing. We run a very fast-paced dining environment with 28 tables, we pride ourselves on exceptional customer service and thanks to Table Tap,

we’re able to be on top of our game.” Table Tap runs over a radio frequency and transmits a signal from a button placed on a table, which connects to a watch on a waiter’s wrist and can be set-up in just five minutes. James Miller, MD, Brentwood Communications, adds: “The idea for Table Tap came about after we installed similar technology into fitting rooms for Nike stores across Europe, which allowed people to alert staff it they wanted to swap items. We knew we could adapt this technology for the hospitality sector, which would be vital as premises re-open, helping customers to remain seated, stick to social distancing rules and still experience quality customer service.” Table Tap is available for free trials, visit

GonnaOrder, The Online Ordering System That Delivers ROI Looking for a cost-effective, highly configurable food ordering and payment solution for your business? LOOK NO FURTHER! GonnaOrder is here to support businesses becoming truly independent, streamlining their processes and gaining back control of their business.

THE FUTURE OF ORDERING IS DIGITAL While online ordering and delivery were already gaining momentum before the coronavirus outbreak, the pandemic accelerated their adoption. Interactive QR menus, online table ordering, and online payments—all solutions offered by GonnaOrder—are about to become the new norm at the restaurant of the future.

TECH ON THE TABLE: QR MENU & ONLINE TABLE ORDERING Using GonnaOrder’s self-ordering system, table ordering and QR menu technology will help you boost your sales by increasing table turnover and operate in a more efficient manner. Ordering through QR menus empowers your customers to safely order and pre-order faster from anywhere (their table, home, office or on the road). This will result in higher profit margins and greater customer retention—with an end-to-end seamless dining experience.


Third-party delivery companies are causing alarm for many restaurant, bar and pub businesses with their increasingly high commission fees. GonnaOrder not only help you break loose from third parties by digitally controlling customer data and menus with 0% commissions, but also allows you to build customer loyalty with a rich set of features (such as special offers, giveaways, discount vouchers).


0% commission online ordering app for takeaway and delivery Dedicated Consumer Mobile App Improved table turnover with an easy-to-use table ordering system Branded native iOS and Android App Streamlined operations with automatic order printing More repeat customers with frictionless loyalty features REGISTER FOR FREE TODAY! Try it for Free today! Visit: or contact our sales team at

Please mention the Caterer, Licensee & Hotelier News when replying to advertising


Stop The Spread – Keeping Your Customers Seated & Safe!

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All-in-One Payment and EPOS Solution Gives Hospitality Vendors Flexibility To Cash In On Post-Lockdown Demand

Improve customer experience No wasted server time Proven to Increase sales




7DEOH7DSLVDVLPSOHDQGǧH[LEOHZLUHOHVV         service button for hospitality, leisure and retail that will improve customer experience and boost sales – anywhere a customer might want to ask for a little help.


- 20x Table Tap Buttons - 4x Server Watches


Server Recieves Message Request is Completed



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Customer taps to call for service





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Anderson Zaks, an independent, UK-based multichannel Payment Gateway, together with leading EPOS provider SPARK EPoS, have launched a new mobile payment solution designed especially for the hospitality sector. With the UK lockdown now lifting, restaurant, pubs and cafes are preparing for a forecasted pent-up demand not seen since the ‘Roaring Twenties’ and post war boom. The new solution enables restaurants and cafes to extend their offerings with outdoor service options, including drive thru’s, mobile stores and pop-ups, as they welcome customers back within social distancing guidelines. The hospitality solution works on Android handheld devices and with wi-fi connectivity provides full order menu management, including kitchen printing and order and contactless pay at the table. Even if the wi-fi connection drops out in the middle of a field at a festival, the devices can still take transactions, which means no missed sales. The payment system is

integrated with stock control systems, so orders and payments can be easily reconciled with goods and produce sold for accurate stock management. Staff tips are also managed effectively, keeping staff happy. Iain High, CEO at Anderson Zaks commented; “The recent global disruption has been a difficult time for many businesses in the hospitality and retail sectors. However, experts, not just statisticians and economists, are forecasting a demand for travel, eating out and entertainment not seen since after the last two world wars”

For more information please visit:

Products and Services

Issue 68

CLH Digital


Electronic Temperature Instruments Launches Industrial Non-Contact Temperature Thermometer

Electronic Temperature Instruments (ETI), the UK’s largest digital thermometer manufacturer and exporter of electronic thermometers and temperature probes, has launched the RayTemp® HSE IR industrial thermometer for all types of workplace non-contact temperature measurement. Utilising innovative infrared technology with an easy-to-read LCD display and three-button keypad, RayTemp HSE can analyse Hazard Analysis and Critical Control Point (HACCP) and play a key role in workplace infection control plans. By aiming at the target and pressing the measure button, RayTemp HSE displays the accurate temperature of any workplace surface.

Keeping Food Hot? We Have All The Answers First of all, you will want one of our world beating Kanga boxes and a Carbon Heater. You can then keep food hot indefinitely and fully comply with HACCP regulations. Sounds too good to be true? Well we only supply premium German manufactured products from stock at incredibly low prices. The insulated box manufactured from top quality expanded polypropylene is a dense closed cell insulation material but incredibly light to handle when empty for example the GN insulted box with a 117 mm internal depth only weighs just over a kilo and yet holds a massive 21 lts capacity. Now combine the Kanga box with a Carbon Heater and the magic begins, hot food all the time!

Our range of Carbon heaters offers two voltage options 12 volts for car operation using the cigarette lighter socket or 230 volt mains voltage for internal or external mains use. The big advantage of the Carbon Heaters they are absolutely fool proof just insert them in the bottom of the box turn on and forget, there are no consumer controls the temperature is pre-set at the factory at 75 deg C. The Carbon Heater is very light at only 700 grammes and does not take up much room only being 10mm thick. Dishes can be place on the Carbon Heater straight out of the oven up to 120deg C. Finally quick and easy to clean just wipe over with a damp cloth. Contact Catering Equipment Limited on Tel: 0121 773 2228 or visit or

Free Your Spirit with Mermaid Gin Mermaid’s relaunch in 2019 piqued the interest of many with its strikingly sculpted bottle, crafted entirely from plastic-free, recyclable and biodegradable materials. Since then, the Isle of Wight Distillery team have been busy, launching Mermaid Pink Gin in the summer of 2019 – a blend of their signature spirit with fresh strawberries grown on the island – followed by Mermaid Salt Vodka in September 2020, with its subtle savoury notes proving a favourite amongst bartenders and mixologists. All Mermaid spirits are island-inspired, using ethically sourced and local, wild-foraged ingredients, with fragrant rock samphire giving Mermaid Gin its signature ‘hint of sea air’. For the perfect serve, Mermaid Gin is complemented by Fever-Tree Refreshingly Light Tonic, a slice or two of cucumber and just a few juniper berries to create an ocean breeze in a glass. Having gained plastic-free and Net Zero accreditations, the team also works closely with its charitable partners, the Hampshire and Isle of Wight Wildlife Trust. The Mermaid crew has committed to supporting the restoration and protection of the Solent strait’s internationally important seagrass meadows. As part of the

‘#WilderSolent’ initiative run by Hampshire & Isle of Wight Wildlife Trust, the Distillery team are now ‘marine champions’, monitoring and protecting the meadows in the Solent and acting as ambassadors for seagrass. At the Isle of Wight Distillery, home of Mermaid Gin, talented local artist Sienna Anderson has been refreshing The Mermaid Bar. Step inside this seemingly unassuming local pub and you will find a busy hive of activity where all Mermaid spirits are produced. Visitors are invited to relax, watch the stills in action, sample the range of island-inspired spirits and enjoy a Mermaid & Tonic on the terrace, overlooking the picturesque Nettlestone valley. To get in contact with the team for information on stocking Mermaid, as well as point of sale support and perfect serves, call 01983 613653 or email Kevin Travers, Business Development Manager at To find out more about Mermaid and the distillery’s spirit ranges, head to or check out their social media profiles @mermaidgin and @isleofwightdistillery or see advert on the facing page.

During more than 20 years of developing automatic coffee machines, JURA has come up with many innovative technologies that set new standards. These have been incorporated into the entire range and are now the fundamental ingredients for enjoying the perfect cup of coffee. Each machine contains the wealth of knowledge and experience of their engineers. Functions and components have become standards that will delight you with perfect coffee day-in, day-out, cup after cup.

JURA has a range of Professional coffee machines to cater for the smallest to the largest coffee shop, restaurant, pub, or hospitality venue. Top of the range is the GIGA X8 or X8c available with cool controls, fridges, cashless systems, cup warmers and data communicators. Smart Connect is integrated and suggested daily capacity is 200 cups per day. Still with the GIGA range is the GIGA X3 or X3c which has most of the features and accessories of its larger sibling but a smaller daily capacity at 150 cups per day. The X10 and the X8 are models to suite mid-range venues with daily capacities of up to 80 cups per day. Finally, the smallest in the range are the WE6 and WE8, still packed with features but offering daily capacities of 30 coffees each. As you would expect from JURA UK there are price points and packages available on all JURA Professional machines and, of course, all these machines come complete with Smart Connect and J.O.E. the state of the art JURA Operating Experience.

Jura Professional Coffee Machines

For sales enquiries: or w:

Infrared thermometers can take surface temperatures at a distance, providing accurate temperatures without having to touch the object being measured. The RayTemp HSE incorporates a 1:1 optic ratio (target distance ratio) and a fixed emissivity of 0.95, making it more than suitable for a wide range of applications. Furthermore, each RayTemp HSE is housed in a robust

ABS case that contains Biomaster Antimicrobial Technology, maintaining hygienic values by reducing bacterial growth. The RayTemp can also measure forehead temperature. In this mode, the multi-colour display show’s readings in two seconds, implementing a traffic light system that specifies an individual's general wellness. Green for a healthy temperature and yellow or red indicating whether the person being tested may have a fever. RayTemp HSE can operate within cold or hot environments without issues so long as a quick and easy step is introduced. By allowing the instrument to acclimatise for no more than 30 minutes, this will improve readings and maintain accurate two second results. For more information on RayTemp HSE please visit: See the advert on page 4.

Celebration Packaging Introduces New Range of Reusable, Microwavable Hinged-Lid Food Containers In response to customer demand, Celebration Packaging is pleased to announce that is now able to offer customised reusable, microwavable hinged-lid food containers for back of house / kitchen food prep applications. The reusable containers are made from virgin polypropylene (PP) and can be sent for recycling.

can also be embossed with branding, subject to tooling charges. The new range is microwavable and the rectangular range features air vents in the sides and top lid to allow steam to escape when the food is being microwaved. To make the products reusable, they are top-rack dishwasher-safe, so can be used many times.

The new products are made from high-clarity virgin PP, which allows users to easily identify contents, speeding up meal preparation and avoiding service errors. The packaging is easy to use, as it is delivered nested and stackable, enabling speed of service, and features easy opening lid tabs and a hinged lid.

This new food-grade PP hinged-lid container range delivers on all three priorities as it significantly reduces the amount of plastic used in busy kitchens, can be 100% recycled at the end of its life, and is reusable.

Perfect for portion control, both the rectangular and round containers have 200ml capacity, and a 400ml (deep) round container will soon be available. Custom shapes and sizes are also available, and the containers

Further increasing the versatility of the new PP microwavable and reusable range, filled containers can also be placed in a freezer if required. For more information, visit

Putting reuse at the front of ‘reduce; recycle; reuse’

The Benefits of Custom Gift Vouchers for Your Business This Summer

Vouchers have been a successful lifeline for lots of hospitality businesses during the recent pandemic, providing additional financial support whilst being told to remain closed. They are expected to remain strong as businesses can now re-open and people are looking to spend their money on gifts and days out with their loved ones. People love to give and receive gift vouchers as gifts, and an attractive gift voucher design can act as a highly effective branding tool. Gift vouchers are a targeted form of marketing, and the receiver is almost certainly always motivated to use them. They tend to guarantee at least one visit and making a good impression when they do means you could end up with a brand-new repeat customer! There are many ways you can

keep track of your gift vouchers, whether that be manually or with a fully automated system. Vouchers are versatile and each one will come with an alphanumeric code to prove its individuality. Moreover, according to Reward-It, 72% of people spend 20% more than the original value of their gift cards. This means whilst you are getting improved up-front cash flow, you will most likely get further revenue when the customer redeems their voucher. Customised gift vouchers are increasingly boasting positive benefits to retailers beyond the price of purchase and redemption. Get yours today. For further information visit or see the advert on page 9.

Herald Bolsters Eco-Friendly Range

Having introduced a selection of 100 per cent compostable hot cups, with both double and ripple wall options, Herald is strengthening its commitment to providing its customers with a varied choice of premium, eco-friendly products this summer. The quality disposables supplier is offering a choice of greener products to meet the increased demand from the catering, pub, bar and food to go sectors, with outdoor events back on the agenda, post-Covid, and restaurants and cafes aiming to maximise their takeaway options. Recognising that many new customers are keen to provide fully sustainable and green products, Herald has

prioritised providing an additional ripple wall option to its line of compostable hot cups, along with a selection of sizes. The sizes – 8 oz, 12 oz and 16 oz – acknowledge the needs of existing customers who may want to to make the switch to the 100 per cent compostable product by complementing the lids that Herald currently has available. Other products in Herald’s eco range include a wider selection of single, double and triple wall cups and a choice of eco sip lids. For further information on Herald and its products, log on to or call 0208 507 7900 to order a copy of the new catalogue.


CLH Digital

Products and Services

Issue 68

Super Quick, Free Range, Super Easy Microsave and WINIA, A Perfect Match for Short Order Regeneration

Range Farm Liquid Egg products are ready to use, easy to handle, and provide convenience for those working in foodservice. All products are free range, 100% pasteurised and meet British Lion standards. Available in Whole Egg, Egg Whites and Yolks, with no product waste or mess - all your eggs in one carton! Range Farm Free Range Hens are free to roam and forage in the natural environment. Freshly laid, our eggs are processed at our state-of-the-art facility in Wiltshire and dispatched to customers in our fleet of refrigerated vehicles ensuring they arrive perfect and ready to use.

Range Farm Liquid Egg is sourced from 100% UK based farms so quality and continuity of supply is guaranteed. We are also conscious of our environmental responsibilities so please be assured that our cartons are recyclable. We provide a range of sizes and packaging according to the needs of our customers, with all Range Farm Liquid Egg products available in pallecons, BIB and cartons. To start cooking with ease and find out how we can meet your requirements, call 01249 732221 or email

See the advert on page 17.

Get Ready for the British Summer with a New Uniform From Kylemark There’s no denying that the world of hospitality has changed in the last year. With alfresco dining becoming ‘the new norm’, businesses have had to change and adapt; and with this uniforms too. Fleeces, softshells and gilets are now becoming standard as the British summer is, as we well know, not always predictable.

Kylemark have been supplying the hospitality trade with branded uniforms for over 24 years attracting happy customers such as Tom Kerridge, Restaurant Associates, Brasserie Blanc and Mellors. We pride ourselves in a service that helps the customer find that unique look, special to their hotel, restaurant or pub.

We are now delighted to introduce the County Collection; a range of classic UK made cotton canvas aprons that have been paired with a selection of shirts, waistcoats, trousers and tops. Combine this with our in-house branding we can supply you with a uniform from it’s conception to manufacture to delivery, making sure of quality every step of the way. We offer free embroidery, set-up and delivery when you spend over £100.

For more information contact our sales team on 01292 618344 or visit or see the advert on page 4.

The benefits of easy cleaning and large reductions in service costs of the Microsave microwave cavity liner are well known, but the advantages of this clever invention can sometimes be lost on smaller cavity microwaves, where the cooking capacity drops to less than ½ Gastronorm size with the Microsave inserted.

means that with the Microsave protecting the cavity, these ovens can still accommodate a ½ Gsatronorm or two 1/3rd Gastronorm dishes. Perfect for fast turnaround, different item cooking and still only a matter of seconds to clean the oven at the end of service. Regale are so keen to ‘spread the word’ they are offering three free gastronorm dishes with every 1500w and 1850w oven, whilst stocks last.

This is not an issue when the Microsave is used in conjunction with the excellent range of commercial microwaves from WINIA.

See the advert on page 30 or 01329 285518

The extra-large cavity of the 1500W & 1850W range ( 370mm x 370mm x 198mm WxDxH )

NINE ELMS No.18 - Quality Non-Alc For Lovers Of Good Food Award-winning NINE ELMS No.18 is a ruby velven – a new type of non-alcoholic drink, created in London, that has been specially designed to complement good food. Expertly crafted from the juice of four types of dark berry and aromatised with an intricate blend of 20 different botanical infusions and distillates, this intriguing non-alcoholic concoction is full of flavour and character. With juicy red & black fruits, uplifting herbaceous notes, warm earthy spice, gentle acidity and soft tannins, NINE ELMS No.18 is most enjoyable served with rich savoury dishes – try it with antipasti, charcuterie, chargrilled vegetables, roasted meats or cheese.

orange for a refreshing and stylish twist on this Summer's spritz trend. The striking 750ml bottle can be found on the menus of a growing range of London’s finest restaurants and bars, including Isaac McHale’s The Clove Club, The Frog by Adam Handling and Decimo at The Standard Hotel; a fantastic endorsement of this quality drink. Rapidly making a name for itself as the solution to “What to drink if you’re eating but not drinking?”, NINE ELMS No.18 is a truly inclusive drinking experience that brings people of all backgrounds and beliefs together, whether that’s over a meal, sitting at a bar or simply enjoyed al fresco this Summer.

A versatile serve, NINE ELMS No.18 is also the perfect ingredient for creating a range of sophisticated non-alcoholic cocktails. Try combining NINE ELMS No.18 with a good quality tonic, ice and a slice of

Property and Professional Help Is At Hand For Businesses Devastated By The Covid–19 Virus In 2020 The Government is backing a new lending scheme that is aimed at getting funds out to struggling businesses that have seen profits impacted by coronavirus and whilst hotels, restaurants and public houses along with B&B’s and other hospitality businesses all struggled through the lockdowns we are pleased to let you know help is at hand. Loans will be based upon 2018 & 2019 accounts, as opposed to last year’s figures. Repayments will be anything up to a 25 year profile, meaning repayments will be low and give the best chance for business recovery. Loans will normally be secured against the freehold, or long leasehold value, but can be used for any purpose including refinance, debt consolidation, providing additional working capital and even purchasing of another busi-

ness. Professional brokers, Global, have 31 years’ experience in introducing business owners to helpful and competitively priced banks, often not on the High St. but based in The City, with regional offices and a fresh modern way of working and providing business loans nationally. Global will help you with the funding options and chat to the lenders to obtain the best terms before presenting them too you. Once you choose a loan option, Global will work to obtain an approval from the lender prior to any business valuation, so you know the bank is supportive and wants to take the process forward towards a loan pay out. See their advert on this page and email them basic details of your requirements to see what may be on offer to you.

To advertise in



Guy Simmonds have purchasers URGENTLY seeking Freehold and Leasehold licensed property.



call our sales team on

01202 552333

or email sales@

Property and Professional

Capify - We’re Here To Support You For over 13 years, Capify has worked closely with the hospitality sector, providing them with much-needed funding when some of the more traditional routes for financing have been closed to them. Now is no different as we have a £50m fund to help your business recover as the economy begins to open up again.

CLH Digital


• purchasing new catering equipment Capify's lending criteria will consider the challenges of the past year for each business. Our flexibility means we will try and look beyond your credit history when assessing your application and instead, we will consider whether your business has the potential to deliver solid and sustained growth. If you'd like to find out how much finance you qualify for to help you continue your post-Covid recovery, click here - You'll be taken to Capify's website, where you can get a no-obligation quote within minutes. You'll also be able to find out more information about the business loan and the unique and straightforward repayments.

A Capify business loan is easy to apply for and can be approved and paid out in as little as 24 hours. Our business loan's flexibility means that you can use it for any business purpose, such as; • managing short-term cash flow issues • purchasing extra food and drink • making your premises Covid safe

Issue 68

For those businesses not yet open, you can register your interest in the fund today. To find out more click here - - or call us on 0800 151 0980 to speak to one of our specialist finance sale team.

• hiring additional staff

Weekly Figures Analysis & Reporting Phoenix Specialist Risk Solutions Service from David Hunter David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very well-used weekly figures reporting system. He will send you weekly reports on how your business is doing and will

throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.

Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you.

We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners, your accountants and bankers, do you include your insurance broker? If not why not?

Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the advert on page 13 or visit

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Profile for CLH News

CLH Digital - Issue #68  

CLH Digital - delivered to our readers online every Friday. This weekly edition will be available online for the duration of the Covid-19...

CLH Digital - Issue #68  

CLH Digital - delivered to our readers online every Friday. This weekly edition will be available online for the duration of the Covid-19...

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