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Issue 61

“It’s All About to Kick Off” as Consumers Head Out for the Euros CLHNews


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PUBS, bars and restaurants are getting ready for an influx of football fans watching England’s bid for glory in Euro2020 as the long-awaited football tournament kicks off on today (Friday) after a year’s delay due to the pandemic.

during the two- week 51-match tournament, and the tournament is expected bring a £1 BILLION boost to Britain’s pandemic-hit economy, with a beer and barbecue spending frenzy to celebrate the championships.

It is hoped it will provide a major boost the UK’s struggling hospitality industry, a three in ten (30%) UK consumers plan to watch games in football’s upcoming Euros in a pub, bar or restaurant—a reminder of the major potential of live football for the On Premise, despite the current restrictions.

CGA’s latest consumer research shows that just over half (54%) of this potential Euros market is aged between 25 and 44, with a 50:50 gender split. Many of the fans are already high engagers with the On Premise, with nine in ten (90%) having already returned to venues since the start of indoor service on 17 May.


Beer sales alone are expected bring in more than £700million for Covid-hit pubs


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CLH Digital

Issue 61

Editor's Viewpoint

Welcome to the latest issue of CLH DIGITAL “Never make an excuse for going to the pub, save it for leaving.” BENNY BELLAMACINA We are 10 days away from our “Freedom Day” - the day we were due to lift all Covid restrictions. However, the mind games are continuing, and the question on everybody’s lips is “will June 21 lifting of all restrictions actually happen”? The usual suspects are calling for lockdown to be extended - as always from a position of complete job, salary and pension safety! They neither suffer the hardships the rest of the population do, nor for that matter do they suffer the same restrictions that they want to impose on us all!


Peter Adams

Observers are predicting a two-week extension taking us up to July 5.

How businesses are expected to plan order and maintained stock, instigate staff rotas etc, all the normal things will do when planning to reopen their business with the threat that literally just days before the government can move the goalposts utterly ludicrous. There is a headline in today’s news that “Pfizer Jab Shortage May Delay June 21st lockdown”. Hands up who didn’t see that coming? I could have thought up that headline a month ago! The sector needs to reopen! The Prime Minister must pick to his roadmap and remove all restrictions on June 21. In February Boris Johnson said lockdown dependent upon “Four Tests”, the statement set out these tests: • The vaccine deployment programme continues successfully. • Evidence shows vaccines are sufficiently effective in reducing hospitalisations and deaths in those vaccinated. • Infection rates do not risk a surge in hospitalisations which would put unsustainable pressure on the NHS. • Our assessment of the risks is not fundamentally changed by new Variants of Concern. And from what I can gather at today’s date (11th June) not one of the above 4 tests have been compromised. “Ergo” the government currently has no reason to delay lockdown.

The currently appears to be no opposition to the extension of lockdown and I see that see the Labour party has today called further financial support should lockdown be delayed. To be fair, the government has supported the sector throughout the pandemic. The main support programmes currently in place are business rates relief; the cut in the VAT rate from 20 percent to 5 percent; the rent moratorium, which protects businesses from eviction; and the furlough scheme. The coronavirus business loan scheme and grants and local authority funding announced by Rishi Sunak at the start of this lockdown also remain open. All welcome and sensible support for an industry forced to close down. However, the VAT cut will remain at 5 percent only until October, before going up to 12.5 percent for another six months, and then returning to 20 percent. The business rates relief only continues until the end of this month (June 2021), and then be discounted to 33.3 percent of pre-pandemic levels until March 2022, up to £2 million. The furlough scheme currently ends on 30 September 2021, and the rent moratorium and associated protections currently end on 30 June 2021. For those of us living in the real world lockdown extension simply mean that businesses will not have the opportunity to recoup any of the losses and will likely incur more. So on the extremely disappointing possibility that lockdown will be extended I would support Labour’s call overwhelmingly to extend support. On a side note thankfully some summer football! England kick off tonight and I know where I will be watching it. A great sports bar less than a 10 minute walk from where I live! (Gets busy, mind, so I will have to get in early)!!!

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SALES EXECUTIVES David Bartlett Guy Stephenson


PRODUCTION & WEB ADMIN Shelly Roche Published Publishedbyby

“It’s All About to Kick Off” as Consumers Head Out for the Euros Issue 61

Pubs and beer tend to feel the greatest benefit from major football tournaments, and lager is the category of choice for around a third (32%) of those who plan to watch the Euros while drinking—five percentage points higher than the proportion choosing it since reopening.

The Euros tournament runs from Friday 11 June, when limits around distancing and table service in pubs, bars and restaurants will still be in place; and ends on Sunday 11 July, when all restrictions are currently scheduled to have been lifted. Matchdays involving England, Scotland and Wales will provide the biggest opportunities—though nearly three in five of the consumers watching in the On Premise say they will also watch games involving other countries. “Football tournaments are always good news for pubs and beer brands in particular, and with all three home nations taking part there will be some great opportunities right across Britain,” says Rachel Weller,

Heineken, one of the sponsors of Euro 2020, expects 300,000 pints will be served at Wembley where England’s three group stage matches will be played. Heineken UK marketing director Michael Gillane said: “We’re anticipating around eight million people will be heading to their local to watch the matches. “And for those people lucky enough to get a ticket to Wembley we’re serving Heineken to hundreds of thousands of fans from 71 bars.”! CGA’s Jonny Jones looked back on CGA research from the last competition, the2016 Euros to see what might be in store.

1 An uplift of more than 1,300 pints Across the 24 matchdays of the 2016 tournament, outlets generated an average sales uplift of 12% per day—equivalent to £7,000 in total incremental sales. The impact was particularly high in beer, with 1,340 additional pints sold per outlet. Whether venues can match that upswing in 2021, amid trading restrictions for at least the first ten days, remains to be seen.

2 Domestic games bring the biggest benefit Sales uplifts in 2016 were dominated by matchdays involving England and Wales. On the day the two countries played each other, incremental sales were worth £2,855, or 40% of the tournament’s total uplift. With Scotland joining England and Wales in this year’s Euros, there will be even more big matchday opportu-

nities in 2021. The game between England and Scotland on Friday 18 June could have the biggest potential of all.

3 The home nations need to go far To reap the most sales from the Euros, suppliers will need England, Scotland and Wales to go deep into the knock-out stages. The value of that is demonstrated by the 2016 Euros final between France and Portugal, which generated only a 11% uplift against the average Sunday. If England can make the 2021 final, the upswing will be many times that figure.

4 Big tournaments attract female fans While male drinkers tend to dominate big sporting occasions, it’s important not to under-estimate the number of females watching. In 2016, a quarter (24%) of viewers in pubs were female—six percentage points more than for screenings of Premier League games in the preceding season.

5 Themed offers can work To boost sales on matchdays that don’t involve the home nations, suppliers and operators will need to work together on promotions. Themed offers around the nations playing each day, and competitions based on results and game stats, both had a positive effect on sales in 2016.

6 Spirits and soft drinks benefit too It was no surprise that the long alcoholic drinks (LAD) category got the biggest sales boost at the 2016 Euros, with an average matchday uplift of 16%. But spirits and soft drinks also did well, with uplifts of 9% and 7% respectively. They should be key elements of drinks promotions and activations for the 2021 Euros.

7 There’s room for trade-ups The 2016 Euros saw strong interest in categories including craft beer and premium spirits, both of


which tend to command higher price points. With some consumers looking to treat themselves after so long in lockdown, there could well be good potential for trade-ups this summer.

The British Beer & Pub Association (BBPA) has also predicted that England fans will buy 3 million pints on Sunday 13th June when the Three Lions play Croatia in their opening match of UEFA EURO 2020. Overall, the trade association estimates 10 million pints will be sold on Sunday, with 3 million of those being sold during the game itself. Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “Nothing beats watching England at the pub. We expect Brits to buy 3 million pints when in the pub watching England play Croatia."


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CGA’s consumer research highlights the large window of opportunity on match days. Almost a third (30%) of On Premise Euros viewers plan to start their visits before kick-off, and 15% intend to stay after the final whistle. Nearly two thirds (62%) think they will visit at least one other venue either before or after matches.

CGA’s director of consumer research and marketing. “However, with COVID restrictions still limiting socialising, operators and suppliers are going to have to work hard to tempt people away from their sofas. They will also be hoping that England, Scotland and Wales can all progress well into the schedules, opening the door for more visits when restrictions hopefully end.”



CLH Digital


CLH Digital

Issue 61

Upskilling In The Hospitality Industry After Lockdown By Sarah-Jane McQueen, General Manager of CoursesOnline (www.coursesonline.co.uk) By this point it would be more than redundant to speak at length regarding the woes of the hospitality industry over the last year and a bit. Covid and the subsequent restrictions have gutted businesses budgets with cutbacks being a necessity to make up for a lack of revenue. Therefore it comes as no surprise that being non-essential for every day trading, the total level of investment into training for those employed in hospitality has really come down since the start of 2020. Training organisations have been scaling back the learning courses that they offer due to a lack

of demand and those that have been running in the meantime have done so often as part of a broader package of learning. However with customers beginning to flock back and eager to make up for many months spent trapped indoors, the businesses who have survived will have more money to reinvest in their operations. With an increase in customer demand, existing employees being recalled from furlough and so on, getting staff trained up and their knowledge refreshed is fast becoming more of a necessary expense. That’s not to mention the number of industry workers who have left the industry for good who primarily came from abroad, returning home due to a combination of Covid and Brexit related concerns. Indeed, there’s already stories coming out of hospitality businesses having issues with finding the needed quantity and quality of staff. In Manchester, “a perfect storm” of issues has made recruitment very difficult which means that business owners will have to do more with the talent that they already possess. This is difficult in theory given the high level of staff turnover within hospitality but going the extra mile and investing in the skills of employees can be a great way to build goodwill and therefore retainment rates. Recent research reinforces this point, that 43% of hospitality workers believe they face a lack of career growth opportunities and 32% believe that there are limited workforce training chances to hand. It can be diffi-

cult to find the time for such training to be scheduled given the working hours typical within the sector, which is why a number of course providers have now digitised their training courses. Having all of the requisite knowledge accessible online gives learners the option to learn as and when is convenient for them and also at a pace which they are comfortable with. Whilst some courses will always have to include a practical component, the more theoretical side of things doesn’t need to be done in person. Covid forcing in person training to be halted has greatly sped up this process of moving to online learning and such convenience means it won’t be stopping anytime soon. Throughout the peak of the pandemic, data showed that the majority of those spending on training courses were individuals looking to upskill rather than companies looking to upskill their teams, by a margin of about 75%-25%. This however isn’t much of a surprise when we look at the wider demographics of the training industry, which saw a swing towards individual learners who had been made redundant and who were looking to enhance their CV’s before applying for roles elsewhere. We’re still waiting as well to see what will happen once restrictions on international travel are relaxed which hopefully will give businesses more money to invest in their staff. This period of recovery could very well be an exciting one for those in hospitality and those who do the best out of it will be those who seize upon new ways of doing things in earnest.

Charity Launches First National Pub Pride Initiative A St Albans-based charity tackling discrimination in the LGBTQ+ community and encouraging venues to become safer and more inclusive spaces has launched its first ever nationwide Pub Pride event. Ask For Clive is asking pubs and bars to host pride events on Friday 23 July. Pub Pride is a nationwide campaign that is activated locally, aimed at giving landlords total freedom to set the scale and content of the night in a manner that is tailored to their community. “We are proud to be uniting the UK’s LGBTQ+ community on one big night in July,” says Danny Clare, co-founder of Ask For Clive. “We have already seen an overwhelming response from venues across the country reaching out to learn more about the night, it is shaping up to be a national event reaching pubs in all corners of the UK. We cannot wait to paint the country with a rainbow and show the world that the UK is one of the most inclusively diverse and

accepting countries. “The night will play an important role, especially for those who have come-out during the pandemic and have not been able to experience the love and support within their local LGBTQ+ community due to restrictions.” Pub owners and managers looking to take part can register their venue by visiting PubPride.com and purchasing one of two event kits from the charity. The first kit includes rainbow flags and bunting, along with promotional assets, this will cost just £50. The second kit will include, in addition to the above, six Pub Pride 2021 t-shirts for staff and will cost £100. All profits made from these kits will be split between Ask For Clive and the venue’s local UK Pride organisation. To register visit https://pubprideshop.co.uk/

Ministers Consider Delaying June 21 "Freedom Day" By Two Weeks Reports have suggested the final step in the Government’s roadmap to full unrestricted reopening, dubbed “Freedom Day” could be delayed by two weeks.

A cabinet source was reported to have said that they expected a delay of “between two weeks and a month” and that Mr Whitty and Sir Vallance had expressed reservations about the timetable.

The government is understood to have designated 5 July as the new “freedom day,” after the government admitted this week Boris Johnson’s roadmap could be loan off track by rising infections.

“They emphasised again that the vaccine did not provide 100% protection and there were real concerns about the transmissibility of the new variants,” the source said.

Under the roadmap, all remaining Covid-19 restrictions, including legal limits on social contact, nightclub closures and restrictions on large events, are planned to be removed on 21 June. Cabinet ministers are said to be increasingly pessimistic that the June 21 date for ending lockdown restrictions in England can still go ahead as planned, following a “downbeat briefing” yesterday from the Chief Medical Officer Chris Whitty and Chief Scientific Adviser Sir Patrick Vallance. Professor Whitty and Sir Patrick were reported to have told Cabinet ministers that they had “real concerns” about the transmissibility of the new Covid variants, and emphasised that vaccines did not provide 100 percent protection.

“I think you’re looking at a delay of between two weeks and a month. As long as we have fully opened things up by the school holidays then I don’t think the political damage will be too great.” Figures from the Office for National Statistics (ONS) also suggested the number of people who had the virus in England has increased by around three quarters in a week, taking it to its highest tally since mid-April, with the R value between 1 and 1.2. Giving evidence to the House of Commons Treasury Committee hearing on Monday, UKHospitality CEO, Kate Nicholls, highlighted the need for further Government support for the sector, which remains unable to trade profitably under current restrictions.

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She highlighted that thousands of hospitality businesses are all in jeopardy due to months of enforced closure, more than a year of strict trading conditions and ongoing uncertainty. The hospitality sector has lost more than £87bn over the last year, leaving businesses deeply in debt and at risk of suffering “economic long Covid” if the right support is not forthcoming. Nicholls said: “Current government support is not sufficient to cover the sustained hit on revenues that businesses in the sector have suffered following months of lockdown and more than a year of tough trading restrictions. Average hospitality monthly costs are between £10,000 and £20,000, while the average government support is £3,000 per month.” Nicholls reiterated the importance of the Government sticking to its roadmap and lifting all restrictions on June 21st, as currently only 2 in 5 hospitality businesses are operating profitably and many, such as nightclubs, are yet to reopen. A full and final ending of restrictions is the only way to ensure that businesses in this sector can trade effectively. Nicholls told the committee: “After re-opening in full, the industry must be given breathing space to gauge customer demand. To achieve this, the Government needs to work alongside the sector, landlords and shareholders to find a solution to the £2 billion plus in rent debt that hangs around the neck of the industry.” In a UKH survey, 1 in 5 sector businesses said that rent debt will lead to insolvencies, and that rent debt will cast a long shadow over the sector, impacting its ability to rebound quickly. Nicholls called for an extension of the eviction moratorium and for landlords to equally share the pain with businesses in the sector by writing off 50% of rent debt for closure periods. Urgent reform of the business rates system, which discriminates against hospitality businesses, and a permanent reduction to VAT are also needed if the sector is to be able to recover to its fullest extent. Hospitality can, as it did after the 2008 financial crash, play a key role in the economic recovery of the UK and in the “levelling up” agenda of the Government – but only if it is given the proper support, Nicholls said.

Industry Welcomes New Licensing Regulations The hospitality and licensed on-trade has welcomed amended licensing regulations in England and Wales which allow businesses to apply for 20 temporary event notices for 2022 and 2023, up from 15, and extend automatic off-licence flexibility until the end of September 2022.

opportunities of generating valuable revenue. Temporary Event Notices are particularly helpful for venues that want to hold one-off events or celebrations, so boosting the number permitted over the next two years is very welcome and increases the number of money-making opportunities.

Welcoming new licensing regulations to further assist the hospitality sector as it recovers from the pandemic, Kate Nicholls, CEO of UKHospitality said:

“We’d urge the Government to go further and also reduce the strict licensing conditions on door supervisors given the sector is facing such an acute labour shortage. We’d also like to see new applications fast tracked and plans for new requirements from October suspended that risk leaving many vacancies unfilled.”

“These amended regulations are positive news for businesses that have been hard hit over the course of the pandemic. UKHospitality has pushed hard for these extensions so we are grateful that the Home Office has listened and acted. All and any support for the sector will be vital on the long road to recovery and these measures mean businesses can continue to be flexible with how they operate and utilise additional

The regulations, which apply to England and Wales, will do the following: • Extend automatic off licence flexibility to end of Sept 2022 • Increase annual Temporary Event Notice allowance from 15 to 20 for 2022 and 2023

Hospitality Sector Faces Double Whammy of Rent Debt and Staff Crunch 6

CLH Digital

Issue 61

Written by Kunal Sawhney, CEO, Kalkine Group (www.kalkine.co.uk)

UK’s hospitality sector is struggling to deal with the double whammy of staff crunch and rent debts. Perhaps the worsthit sector by the economic fallout of the Covid-19 pandemic, the easing of restrictions around indoor dining does not seem to be helping much. Heads from the retail, travel and hospitality sectors have said job losses and business failures that are staring at the sectors would not be addressed only through easing measures as they are reeling under extreme pending debt which got piled up during the pandemic. As per some estimates, hospitality and retail businesses have a combined built-up rent debt of £5 billion. The moratorium placed on demand for commercial rent arrears would be expiring on 1 July.

WHAT HAS BEEN DONE SO FAR? The government’s moratorium had provided some respite to several tenants. It was introduced last year as a safeguard measure to help businesses ride out the Covid crisis and was extended at several points. It got an extension up to March 2021, then Robert Jenrick, housing secretary, announced that the moratorium has been extended for another three months, till 30 June. The government is expected to come up with a set of announcements

this week that the hospitality industry is looking towards with much anticipation as they would directly impact the sector’s road to recovery. Several leisure companies have said that they required more handholding as last year situation depleted cash reserves and increased debts. Though the government has eased rules for the reopening of wine bars and restaurants, reduced capacity is making it difficult to cover costs. Kate Nicholls of UK Hospitality has warned that the majority of the members of the trade body, who together run as many as 90,000 venues, fear back-dated demands of rent right after the moratorium ends despite many not being able to trade yet. Nicholls said any delay in reopening of business, as is being suggested by some scientists, would have a devastating impact on the hospitality sector that is already fragile, pushing many businesses towards failure and resulting in more job losses.

WHAT NEEDS MORE ATTENTION? One in four venues of hospitality businesses are still closed because of restriction norms, and those that are trading are following significantly reduced capacity norms. They are just delivering 63 per cent of the revenues seen during pre-Covid levels. Each passing month of business in reduced capacities bring down revenues by an additional £3 billion. Not only this, the industry is also staring at a staff crunch and has warned that the sector might see job losses up to 500,000 once the government’s furlough scheme ends. The number highlights the strain on businesses as a major part of the economy remained shut for more than a year. While it was earlier planned those remaining restrictions would all be eased on 21 June, the virulent Delta variant of the virus has forced the government to rethink full reopening. Travel trade body ABTA’s CEO Mark Tanzer, has pointed out that not just the hospitality sector but the travel industry too would require grant support to survive. He said France and Netherlands have come up with schemes that topped up revenues by even 100 per cent. He said UK’s travel industry was worse off as it is still impossible for tourism

business to resume after Portugal was removed suddenly from the safe travel destinations list.

WHAT’S THE NEED OF THE HOUR? The Confederation of British Industry had said that businesses that were hit the hardest should continue to be given protection for six more months, and companies that show lockdown-related fall in revenue of over 30 per cent in 2021 should be given additional protection. It has also been asked that unpaid debts in commercial rent accrued during the lockdown should be separately negotiated by the landlords and tenants with the time-bound extension of protections that would help both parties to reach an agreement. In Northern Ireland and Wales, rent moratoria is also set to end this month. Scotland provides the protection till September. For the UK government to protect its businesses, it has to come up with schemes that provide more handholding. Though the vaccination drive in the UK has been successful, new variants make things uncertain in the immediate future. To safeguard businesses from collapsing, especially the hospitality sector, government’s handholding is the need of the hour.

British Hospitality Workers Falling Behind with Pay Rises, New Report The data shows salaries have risen by 20% for fulltime workers in the UK since 2000, compared to 35% for Ireland. Despite having the 7th highest real minimum wage at £7.56*, the UK is behind in rankings as neighbouring countries improve their salary offerings at a faster rate. Latvian employees were found to have the largest annual salary increase, with salaries rising by 148% according to the most recent figures available. Workers in Lithuania have also experienced a high rise at 144%, with those in Estonia also seeing a rise of over 100% in average annual salary (138%). The full results can be found below:


The UK is falling behind with annual average salary increases for hospitality and events workers, according to new research which analysed the pay rates for countries over the past two decades. Hospitality has been one of the most severely hit industries over the course of the pandemic, with pubs and restaurants being forced to close, as well as events and flights abroad being cancelled. Covid-19 has brought about a period of great uncertainty, after a series of lockdowns and tier systems in the UK and research from software provider Mitrefinch, found the UK ranks in 20th place for annual salary increases, behind Ireland, France and the US.

Latvia Lithuania Estonia Czech Republic Slovak Republic Hungary Poland Chile Korea Norway Slovenia Sweden Ireland New Zealand

Rise in average salary 147.91% 143.65% 137.91% 73.91% 65.51% 55.93% 52.94% 49.99% 44.41% 43.64% 41.48% 35.41% 34.51% 33.94%

Iceland 33.27% Denmark 25.51% France 21.43% United States 20.49% Canada 20.42% United Kingdom 20.37% Finland 19.12% Germany 18.38% Australia 17.86% Luxembourg 16.68% Switzerland 15.07% Austria 11.60% Israel 10.23% Netherlands 9.91% Belgium 8.82% Mexico 5.09% Italy 3.11% Spain 2.17% Japan 1.49% Greece -2.48% Portugal -3.20% Commenting on the figures, Julie Lock, Commercial Director at Mitrefinch said: “The pandemic has amplified any existing financial concerns for hospitality employees across the UK, with many being furloughed during lockdown or losing work altogether as events were called off, venues were closed. Whilst pubs and restaurants have been opened to the public - they have also been shut

again on repeat, leaving many businesses extremely vulnerable. As the lockdown eased, staff in hospitality returned back to work again to continue doing what they love most, and they deserve to be recognised for their resilience and hard work over the past year. “The data shows us that the increase of both this rate and annual average salaries for full-time employees has been slow in comparison to neighbouring countries, which is disappointing for hospitality workers who have faced an extremely tough year in their industry.” Jayne Harrison, Head of Employment Law at Richard Nelson LLP commented: “The data shows average annual salaries in the UK are rising at a slower rate than many neighbouring countries. This is frustrating for hospitality and events employees as they have continued to adapt to government guidelines and have faced unsettling job worries and financial stresses. “After being hit by the pandemic, hospitality and events employees across the UK are looking to be supported financially by their employers as the economy begins to recover. These workers have played a critical role in getting the nation moving again, and we are expecting to see more of a push back on this over the next year.” For the full results of this research, visit: https://www.mitrefinch.co.uk/blog/mitrefinchnews/salary-increases-uk-vs-row/

Ongoing Restrictions Crushing The Future of Our Nations’ Pubs

The British Institute of Innkeeping (BII) has released the results of their latest survey of members, detailing their experiences around reopening and the financial realities of trading whilst restrictions remain in place.

Whilst the vast majority of pubs across the UK have now been able to reopen and welcome customers back, they are still facing a huge number of issues as they try to rebuild their businesses. 74% of survey respondents are trading at less than 75% when compared to 2019 figures with trading restrictions, meaning they are loss-making or break even at best – not a sustainable position for any business. Staffing continues to be one of the main challenges, with 53% saying they cannot recruit enough staff to cope with the additional workload created by Covid restrictions, and 35% say they have lost staff as soon as they have returned from furlough. 67% said that a lack of public understanding about the constantly changing rules and regulations for indoor vs outdoor visits has put more pressure on staff to effectively communicate and manage customer visits.

DEBTS FROM THE PANDEMIC To enable their survival over the course of the pandemic and the months of closures for their pubs, nearly 60% have had to take a Bounce Back loan to survive and 24% still have unpaid rent debt that they are now also facing. Almost 50% have pandemic specific debts of over £20k per pub and despite using their reserves, in many cases using their savings and borrowing from their own pensions, half of these have debts of between £40k and £80k per pub. 56% have said that they will need more than 2 years to repay the debts accumulated in the pandemic, and half of those will still be paying off those debts over a minimum of 5 to 10 years. Without restrictions fully lifted, enabling them to trade freely and fully from 21st June, 11% of businesses will fail, 43% will be loss-making and will continue to take further debt, whilst 34% will only manage to break even with current regulations in place. When thinking about support that they need in

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place for their businesses to remain sustainable as they trade again free of restrictions, allowing them to rebuild and recover, they highlighted the following:

82% say an extension of a full business rate reduction until April 2022 for England, in line with the other devolved nations, is necessary or business critical, whilst 89% say a full and fundamental reform of the rates system for pubs is needed to rebalance the burden with the digital economy and other sectors. To support the strong trading they will need to drive their recovery 89% say that the current VAT reduction to 5% needs to be extended until April 2022, with the same number calling for a specific cut in duty for draught products in pubs. 60% say they need help from Government with the rent debt from the pandemic, with 66% calling for further support from their landlords. 70% say there is a need for further grant support to help them rebuild their businesses. Steven Alton, CEO of the BII, commented: “Whilst it has been fantastic to see many of our nations’ pubs reopening after months of closures, our members and their teams are exhausted as they try to rebuild their businesses, keep staff and customers safe, and adhere to all of the extensive restrictions, specifically placed on their venues. “Without the full lifting of restrictions on 21st June, especially table service and social distancing, which render the majority of our members unprofitable, these viable businesses face at the very least an uncertain future, filled with years of debt repayments, and at worst, immediate business failure. “We have taken our members voices to the heart of Government throughout the course of the pandemic, specifically highlighting the significant role they play in the economy, through employment and support of their local communities across the UK. “Without real certainty of trading once again, free of restrictions, the vital role they are able to play at the heart of our nations’ recovery is in jeopardy. We are calling on Government to now deliver against its roadmap, allowing our pubs to begin their long road to recovery, before it’s too late.” To view the full report, visit https://bit.ly/3gdpTLd


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Labour Calls for Financial Support if Lockdown is Delayed The government is facing calls to extend economic support for businesses should the 21 June ‘unlocking' date, dubbed “Freedom Day” be delayed. The Labour Party has warned that the hospitality sector would be one of the ‘worst affected' industries with the sector facing a ‘perfect summer storm' of issues. One in four restaurants, pubs, bars and licensed premises are still unable to open despite the return of indoor service, according to CGA and AlixPartners research. Prime minister, Boris Johnson, is due to reveal on Monday, June 14 whether the final step in the roadmap out of Covid-19 lockdown restrictions can be taken. However, there are calls to extend the lockdown until July 5 as Covid cases rise. The coming months there will be changes to government support:

• The VAT cut will remain at 5 percent only until October, before going up to 12.5 percent for another six months, and then returning to 20 percent. • The business rates relief only continues until the end of this month (June 2021), and then be discounted to 33.3 percent of pre-pandemic levels until March 2022, up to £2 million. • The furlough scheme currently ends on 30 September 2021 • The rent moratorium and associated protections currently end on 30 June 2021. Ed Miliband, Labour shadow business secretary, said: “Businesses have operated under historic uncertainty during this crisis, worsened by details of economic support playing catch up with public health announcements. “Now once again, businesses are in the dark, with a perfect storm of financial pinch points brewing and no reassurance from government that economic measures will remain in step with possible changes to the roadmap. “It is right we remain guided by the science to tackle this virus, but businesses should absolutely not be paying the price for the Government’s poor handling of our borders and the new variant. “We’ve got to back businesses on our high streets and safeguard the recovery of local economies.

“Businesses should not have to worry for even one day that economic support will be pulled away whilst restrictions remain in place.” Commenting on the calls for further economic support Kate Nicholls, chief executive of UKHospitality, said: “Hospitality businesses cannot continue to operate under conditions that leave them unable to trade profitably and so we echo the importance of Government support should there be any delay to the complete lifting of restrictions on June 21st. “If the government decides it has to keep some restrictions in place after this date, then it must prioritise those that do the least damage to business and commit to further supporting the sector. “Among other measures, the government must postpone business rates payments until at least October and extend the rent moratorium while a long-term solution is found. “Businesses need a swift, publicly-stated commitment that such support will be in place in the event of any delays, giving them much-needed reassurance after more than 15 months of closure and severely disrupted trading. “Hospitality is desperate to get back to what it does best and can play a key role in the economic recovery of the UK - but only if it is given the proper support.”

RSM Calls For Fast-Track Visas And Covid Relief Extensions For The Hospitality Sector Commenting ahead of the economic impact of coronavirus Select Committee, Paul Newman, head of hospitality and leisure at RSM, said: ‘The doors are open but with rumours that social distancing in hospitality venues could remain in place after 21 June, further government support will be needed to ensure that pubs are still in business to capitalise on the upcoming boost to trade that the Euros will offer the industry.

‘Working from home is also rumoured to remain in place under plans being considered to revise the roadmap out of lockdown. City centre venues have been hit hardest by the lack of commuter footfall. With tightening restrictions on international travel decimating tourist numbers alongside variable Covid rates across the UK, the government needs to consider bringing in more flexible support measures for those venues in areas where footfall continues to be hit hardest.

‘Businesses are desperate to operate at full capacity and will remain unprofitable until allowed to do so. An extension to business rate relief and the furlough scheme would give the hospitality sector an additional buffer until the social distancing measures are lifted.

‘The industry also needs urgent clarity on whether the government intends to extend the rent moratorium that stops businesses from being evicted from their premises from the end of June. The majority of tenants and landlords have already come together to agree plans to

settle rent arrears, but further targeted support may now be required for those businesses that will be impacted by lingering social distancing restrictions. ‘In addition, the flood of overseas workers returning to the EU post Brexit alongside the impact of the vast swathes of hospitality workers who have sought a career change post Covid-19 is causing an acute shortage of staff. The government need to urgently consider relaxing visa barriers to allow businesses to capitalise on the demand from consumers who want to get back to enjoying real hospitality at their local pub or restaurant after months of lockdown.

Energy and Hospitality - Bouncing Back to Full Service 10

CLH Digital

Issue 61

By Chris Henderson – Head of Analytics and Insight at CNG Energy (www.cngltd.co.uk)

energy typically accounts for around four to six per cent of their operating costs. Using CNG AMR meter data (from 19th to 26th May), it indicates that energy consumption is already on the up as businesses are accommodating guests and diners once more. The hospitality sectors seasonal norm demand for gas is up against the average, currently at 153%. Couple this with an unseasonably cold May, and temperatures dropping to as low as 9 degrees, we can also see that energy spend is up by 20 % against the seasonal norms (data taken from w/c 17th May - CNG Energy AMR reads). Energy costs will and should be a huge focus for those seeking to reopen their business as efficiently and cost effectively as possible.


The last year has been turbulent for businesses of all shapes and sizes. Fluctuating rules and regulations coupled with rolling closures left many sectors struggling. Hospitality has of course been extremely hard hit by the pandemic, but hopes are high as the public embrace new freedoms and flock back to out of home eating and drinking. With April’s reopening, May’s return of inside dining and June’s proposed ‘freedom day’ on the horizon, what else can be done to help hospitality bounce back, reduce costs and maximise those profits after a year of losses?

There is also the growing consideration of renewable energy. The pandemic-led changes in consumer behaviour shone a light on how much influence we can have on carbon emissions and impact on the planet. Rightly, consumers are increasingly aware of and interested in suppliers that can offer renewable or greener options to help work towards a more sustainable energy future.

ENERGY IN HOSPITALITY Energy is often one of the most significant costs to businesses in this sector, so it makes sense to address how and what people in the industry can be doing to ensure energy is working for them as plans to reopen fully continue to move forward.



The hospitality industry employs more than 2.9 million people and generates as much as £130bn per year for the economy - so getting back on track effectively will impact a lot of other businesses and individuals.

There are lots of simple ways that hospitality businesses can stay on top of their energy consumption to reduce costs and drive efficiencies. These include:

Energy is a hot topic for the hospitality sector as it is a high use industry, and as such costs can be high - for catering businesses, costs for

• Send up-to-date meter reads in advance of June 21st full reopening. Estimated or out of date reads may mean you’re paying more than you

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

should be. • Challenge the supply deal you have - a knock on effect of the pandemic is that energy suppliers may be looking to recoup some of their own losses through rising prices. Know your contract end dates and be prepared to shop around. • Check your processes - sounds simple, but we’re out of practice, make sure staff old and new know the closedown/end of night procedures, don’t leave on things that can be shut off until you reopen! • Get a green guru - Nominate someone to be responsible for energy savings. Encourage them to look for ways to improve efficiency, communicate with colleagues and encourage change. • Adjust your thermostat - It’s easy to forget about the obvious stuff, but by keeping an eye on the temperature at different times of year and adjusting the thermostat promptly, you can make huge energy savings. • Speak to your supplier about an Automated Meter Reader. AMRs can help your business get right on top of your gas usage, giving you a clearer understanding of your consumption. Accurate reads also mean accurate bills – so you are only paying for the energy you use.

SMART METERS In 2008, the UK Government began making preparations to roll-out smart meters to help with better energy management. A smart meter measures energy use, sending readings directly to your supplier. Smart meters not only mean no more estimated bills, they do a lot of the legwork of identifying energy challenges that may impact your business. Although the rollout of smart meters took a hit due to Covid19, the UK rollout has now recommenced, hitting the 15 million mark in March. Having energy smart data is a great step forward in giving businesses control and becoming more usage aware. If you’re not on a smart meter, you can find out more from your supplier. Energy shouldn’t be a painful process for hospitality businesses, but it is an important consideration and suppliers also have a role to play in offering education, support and advice to simplify this process.

Consumer Spending Grew 7.6% In May As More Brits Shop, Socialise And Get Set For Summer Consumer spending rose 7.6 per cent in May compared to the same period in 2019 – the highest growth recorded since coronavirus restrictions began – as the further lifting of lockdown restrictions encouraged more Brits to shop and socialise. Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items grew 11.4 per cent compared to May 2019 – the sharpest increase since before the onset of the pandemic. The wet weather in early May was not enough to deter consumers from returning to shops, with overall spending on non-essential items rising 5.8 per cent compared to the same period in 2019, while face-to-face spending at non-essential retailers grew 8.0 per cent. Hospitality outlets showed signs of recovery as more industry-wide restrictions were lifted, most notably the change to indoor dining restrictions on 17 May. While restaurants as well as bars and pubs saw respective declines of 53.2 per cent and 19.4 per cent for the month overall, these were marked improvements on the 74.4 per cent and 67.2 per cent contractions in April. In fact, spending on bars and pubs saw a 1.4 per cent growth among 16-24year olds, as younger consumers returned to socialising at the earliest possible opportunity. More holidaymakers either embarked on or booked staycations in May, with resorts and accommodation showing strong growth of 25.5 per cent. Perhaps due to the vaccine rollout, older consumers shelled out the most on staycations, with spend from those aged 50-64 up 40.5 per cent, compared

to a 13.1 per cent decline among 16-24-year olds. This comes as one in five (20 per cent) say they’ve already made plans to go on a staycation in the weeks following 21st June, and around the same proportion (18 per cent) intend to go on more holidays in the UK, even after international travel restrictions have been lifted. However, despite international travel being allowed to restart, travel agents and airlines continue to be hit hard by the traffic light system restrictions, seeing declines of 76.5 per cent and 74.2 per cent respectively – only marginal improvements on the 82.4 per cent and 82.1 per cent drops last month. In fact, just 28 per cent of Brits say they are comfortable travelling to countries currently on the green list, though this rises to over a third (36 per cent) among 18-24-year olds. Raheel Ahmed, Head of Consumer Products, said: “May was a positive month for a range of categories, with the nation clearly determined to show support for retailers and local businesses. As friends and families reunited after months apart, it is reassuring to see signs of recovery for the entertainment and hospitality industries, both of which have faced significant challenges over the past year. “While international holidays continue to be hampered by restrictions, staycations in the UK are providing a welcome boost to the travel sector, as May saw more holidaymakers, particularly in the older age groups, book or embark on trips. With summer – and hopefully more of this warmer weather – on the way, we hope to see these positive trends continue as Brits make the most of their newfound freedoms.”

Green for Greens 12

CLH Digital

Issue 61

By Vivek Chadha, Managing Director & Founder, Nine Group (www.nine-group.co.uk) If you are able to cast your mind back to a time before Covid then you will remember a period when the name Greta Thunberg was never away from the front pages, when sustainability and environmental, social and governance (ESG) credentials were at the top of the agenda for the hospitality and wider travel industry. Hotel guests are even more aware of the environment around them, but in terms of social distancing, hygiene and cleanliness. As travel patterns return to their pre-pandemic levels, we can expect to see a return to those ESG concerns, which are expected to be a factor for consumers during the booking process. Images of dolphins in the Venetian Lagoon are likely to stick with travellers, who are expected to be more considerate of the impact of their journey on the world around them.

Many of the brands we work with at Nine Group had announced commitments to ESG practices, from the banning of plastic straws and bathroom miniatures up. The decisions were driven not just by consumers, but from investors, with organisations such as BlackRock making it clear that climate change was an issue for future values. Hotels are likely to follow the office sector into ratings including BREEM affecting sale costs.

The macro picture is moving forwards, but at a local level what can and should operators be doing to support owners and what are the practical, cost-effective solutions that are readily available? Hoteliers are under enormous pressure as limited guest numbers mean that keeping costs down is a priority, while guests demand a more socially responsible and ethical stay. Do these two need to clash? Not necessarily: cutting energy costs works for both camps.

WHAT STEPS CAN HOTELIERS TAKE? 1. Undertake a review of your suppliers. Since the pandemic struck and restrictions on movement have been in place the onus has been very much on local and serving and supporting the local community. Consider expanding the number of local suppliers you use for your F&B and housekeeping. Featuring local produce on the menu will have instant appeal to guests and will also reduce impact on food miles and transportation. 2. Reduce energy usage and waste. Perhaps a more obvious solution but one that does have a real impact. Reducing the wattage in lightbulbs is one easy way. If you haven’t already, invest in motion sensor switches which can significantly reduce energy usage. Yes there is a cost implication in the short term but it can and does lead to savings in the long term. 3. Recruitment and staffing has been one of the biggest challenges for the hospitality industry as we have prepared to re-open. Many candidates now want to know they are working for an employer that is ethical and socially responsible so be sure you have a clear policies and procedures in place around support mental health for employees, for example, and are able to communicate these effectively to current and future staff. 4. To market your credentials consider securing a green certification from an independent auditor. There are a number of companies and options available and not all of them cost money and come with the added benefit of being independently awarded and recognised, adding credibility. Costs for certifications do vary so do your research to see what is the best fit, what is required and most appropriate for your property and check the auditor’s own credentials and qualifications. Some certifications are more suitable to larger, global groups but there are certifications available for independents too. As travel and hospitality re-ignites, ESG will only become more important. Hoteliers can set themselves apart now to build loyalty.

May's Total Sales Slip 26% at Pubs, Restaurants and Bars as Restrictions Continue Britain’s managed pub, restaurant and bar groups recorded a 26% drop in total sales in May from the same month in 2019, the new edition of the Coffer CGA Business Tracker reveals. The figure encompasses two full weeks of inside service for hospitality operators from 17 May, preceded by a fortnight of outdoor-only trading. The freedom to serve indoors gave a boost to the managed restaurant sector, where total sales were down 13% on May 2019. However, ongoing distancing restrictions held down pubs’ sales at 34% below 2019’s levels, despite a sunny Bank Holiday weekend helping them to end May strongly. Bars were the weakest segment for the second month in a row, with total sales down 38%. On a like-for-like sales basis, groups recorded a 15% drop in May 2021 from May 2019—a modest improvement on April’s figure of 26%. Restaurants were down only 6%, but pubs (down 22%) and bars (down 25%) again lagged behind on this measure. While the return of inside service has led to the reopening of the majority of restaurants, pubs and bars, CGA’s research shows that a significant number remain closed. Profitable trading is not yet viable for many operators, and businesses in the late-night sector and parts of

Scotland that have faced stricter restrictions in May 2021 remain particularly vulnerable. The Coffer CGA Business Tracker shows that rolling 12-month sales to the end of May were 48% below the previous 12 months—a reminder of the huge toll that the COVID-19 has taken on hospitality. “May brought a solid if unspectacular return to inside trading for managed restaurants, pubs and bars,” said Karl Chessell, director - hospitality operators and food, EMEA at CGA, the business insight consultancy that produces the Tracker in partnership with The Coffer Group and RSM. “Consumers have been eager to get back inside restaurants, and sunny weather helped pubs close the month on a high, but distancing and other trading constraints continue to offset those benefits. While the long-term outlook for the sector remains good, so much now hinges on whether the government sticks to its roadmap to recovery. Any delay to the removal of restrictions from 21 June would badly set back hospitality’s fragile recovery just as it starts.” Mark Sheehan, managing director at Coffer Corporate Leisure, said: “This is a critical period for the sector. Not surprisingly restaurants are

coming back faster than pubs and bars given the prohibition on vertical drinking. Hospitality is fighting for survival. The costs of compliance are higher notwithstanding the pressure on labour costs and until we see restrictions lifted we will see closures increasing. The good news is that the public have shown they want to return to hospitality in increasing numbers and the future once restrictions have gone looks very positive.” Paul Newman, head of leisure and hospitality at RSM, said: “A 15% drop in like-for-like sales compared to May 2019 underlines the challenges currently faced by many operators. Businesses are desperate to operate at full capacity and will remain unprofitable until allowed to do so. With rumours that the roadmap to reopening the economy could be put back by several weeks, further government support is now needed until social distancing measures are fully lifted. A targeted extension to the 100% business rates relief for leisure and hospitality properties beyond the current end of June deadline will go some way to ensuring that pubs are still in business to capitalise on the welcome boost to trade that the Euros will offer.”

Managing Restrictions Without Conflict - Are Operators Getting it Right? 14

CLH Digital

Issue 61

By Peter Adams, Editor, CLH Digital I’m taking the opportunity to have a little “rant”! Not so much of a rant, but more of an observation. There is no question that lockdown has not only severely impacted on the hospitality sector's ability to trade, but has also shortened public patience and enhanced the public’s frustrations. Nevertheless, one has to ask the question “how operators and the staff managing”? If my experiences are anything to go by, its a bit of a mixed bag. I have just returned from a trade event in the West Country, one we have been attending the past 21 years. As creatures of habit, staying in the same 55 bedroomed “Coaching Inn” along with other exhibitors who we are delighted to meet up with each year. This year is, of course, different and one’s expectations are not as they were in previous years. We all know that we have to abide by certain rules and procedures. Nevertheless, this was an opportunity to see just how operators were managing through current restrictions in the lead up to what we hope will be a full reopening the sector June 21st. Firstly, after setting up our stand and then travelling to the Inn and booking in were told we could not go to the bar and have a drink as all the tables fully booked. Bear in mind this was only late afternoon about 5.30pm. We looked in the bar and it was completely empty, asked would be possible to have a drink since some of the tables, I suspected, would be empty for the next couple of hours. We were emphatically told “No, the tables are reserved” (I suspect the Staff clearly didn’t want any additional custom). I asked to see the manager and ended up speaking a senior member of the bar staff. Q “We are staying here are a couple of nights and are disappointed that we cannot come in the bar to have a meal or a drink on either of the nights, we have been told all the tables are fully booked.” A “Yes that’s right all the tables are fully booked”.

Q “Why have you not set aside at least a few tables for hotel guests”? Surely there must be a policy in place to accommodate people who are paying money to stay here”? A “I will feed that back” Q “To who”? A “Head office” Q “Is it head office policy to book out all the tables and make no accommodation whatsoever for hotel guests” A “No” Q “So why would you feed it back if it is not their policy” A “Eeerrrmm” Q “Look, we are not being awkward, but we are paying guests staying at the hotel only to be told we cannot eat or drink here, and it would make sense set aside at least half a dozen tables for guests staying here. That shouldn’t really be something needed to be fed back” After which we then tried to find somewhere in the city to eat and drink. We were warmly treated in some bars. However, there were a few (yes we were on a bit of a crawl) who simply made any attempt to have an enjoyable evening unpleasant and we voted with our feet. We walked past one bar where there were two “doormen” one of whom I could only describe as a “ticking time bomb”, a throwback from the doors of the 1970s. Terribly aggressive manner, so much so that we simply removed ourselves from the small queue and voted with our feet. Following evening, we had the same problems could not get a drink or a bite to eat in the inn we were staying at, and instead went to one well known chain, sat at a table ordered our drinks and could see just one member of waiting staff and just one barman, both run off their feet! 20 minutes later no drinks, and when we stopped the waiter he apologised and said he will chase them up and then said he forgot to tell us the food we are ordered was no longer available! So, we asked for a refund and left. We did, I am delighted to say, find a wonderful bar restaurant. We had to “haggle a little bit to get in”. We approached a member of the waiting staff and asked the manager, we saw someone introduced himself as the head waiter, and we explained that we were small group of exhibitors finding it very difficult to find a restaurant get something to eat. He did say they were full at the moment, to which we replied, “would really appreciate your help we are good spenders, and guarantee that if

you can find at a table we will make it worth your while”! And to be fair he did find us a great table outdoors on a wonderful sunny evening, really good food and drinks and we stayed good to our word with a big well-deserved tip at the end! This is a Tripadvisor review for a very popular bar here in Bournemouth: “We were greeted by a very rude security doormen who directed me to walk all the way around some barriers to enter. He didn’t have the courtesy to speak to me apart from to bark at me to put a mask on even though we were standing outside. As I answered he waved me on in the most derogatory manner. To say he was rude was an understatement. After taking a closer look we decided to find somewhere with a little more class.” My point? These are really challenging times, but standards of courtesy and levels of service are still paramount, customer expectations remain the same, lockdown or no lockdown. Poor service, rudeness and incivility will have a detrimental impact on workplace culture, reputation, staff retention, sales and customer loyalty. Many pubs, bars and restaurants are finding that customers prefer their service old-school, which is unsurprising. Great service is a key draw for pub/restaurant goers, and swapping interaction for transaction changes, for some, particularly older clientele, changes the entire experience of eating out. I do understand the difficulties the sector is experiencing at the moment, particularly with respect to staff shortages. But it is imperative that standards are maintained even when sometimes confronted with rude and demanding customers, (which we were not I hasten to add!) Here is how Edmund Burke (1729-1797) describes manners: “Manners are of more importance than laws. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us, by a constant, steady, uniform, insensible operation, like that of the air we breathe in.” Hospitality will be a key contributor to the recovery of the jobs market and has a lot riding on its shoulders. Right now though, it’s enduring some turbulence, however it has always been a sector of the public embraced to celebrate, commiserate, meet up for a good old chat with family and friends, and as the old saying goes a sector where people can “enter a strangers and leave as friends”. So, with hopefully a busy summer ahead starting with tonight’s kickoff between England and Croatia let’s make sure venues are warm, friendly and accommodating!

Have Shot, Will Travel’, Tripadvisor Research Reveals COVID-19 Vaccines Driving Demand For Summer Holidays

A new travel trends research paper released by Tripadvisor® reveals that vaccine rollouts globally are driving increasing demand for summer holidays, with vaccinated travellers more likely to stay longer and spend more on their trips than unvaccinated travellers. As one of the countries where the vaccination rollout has already reached a large swathe of the adult population, eager travellers from the UK – alongside travellers in the U.S. – are pushing the tourism recovery forward, according to the report’s findings. At the other end of the spectrum, countries where the vaccine rollout is at a less advanced stage and new variants of Covid-19 have impacted local populations – particularly across the Asia-Pacific region – are experiencing a slower recovery in leisure travel demand. The report, entitled ‘A Shot in The Arm for Travel? Examining the Vaccine’s Impact on Leisure Travel Demand‘, provides a unique insight into emerging travel planning trends around the world by combining behavioural analysis of Tripadvisor’s first-party search data – revealing the type of trips travellers are actively researching on the world’s largest travel platform – with consumer sentiment analysis gathered via traveller surveys in six major international markets, exploring the latest in traveller attitudes and confidence.

and make it as easy as possible for vaccinated tourists to travel globally once again,” said Stephen Kaufer, CEO and co-founder, Tripadvisor, Inc. Key findings from the report include: The vaccine has a significant impact on the demand for accommodation. Countries where the pace of the vaccination rollout is more advanced, like the UK and U.S., are powering near-term growth in tourism demand, while a more muted recovery picture emerges across the Asia-Pacific region:

Domestic tourism is dominating travel planning searches for the peak season ahead, but for trips further out travellers are already actively planning international travel: The urban tourism revival is in full swing! City destinations are reemerging as the trip of choice for vaccinated travellers: Of those vaccinated UK travellers planning trips in 2021, nearly a third (31%) say they feel more confident about visiting an urban centre as a result of receiving at least one dose of the vaccine.

In the UK, almost half (44%) of Brits plan on taking a summer holiday somewhere in the UK, and over a quarter (26%) plan on taking a summer holiday abroad.

Almost a third (29%) of vaccinated respondents in the UK are planning a city break in 2021, compared to less than a quarter (21%) of unvaccinated UK respondents.

UK weekly hotel search volumes continue to mirror sentiment trends. In the first week of May 2021, hotel searches were at a significantly higher level than at this stage last year.

On average, vaccinated travellers plan to spend more and take longer trips than other travellers:

Vaccinated travellers are a key driver of demand – when surveyed, over a quarter (26%) of vaccinated travellers in the UK said they had booked a domestic holiday, of whom almost three-quarters (71%) agreed that the vaccine had been a factor in their decision to book. By comparison, less than a fifth (19%) of UK unvaccinated travellers had already booked a domestic trip.

The report identifies clear behavioural differences in how vaccinated and unvaccinated travellers are thinking about travel, and how that is translating into travel planning behaviours on the Tripadvisor platform, with vaccinated travellers more likely to be booking trips already, and to be planning to stay longer and spend more when they travel.

Among Brits who are yet to be vaccinated, nearly half (49%) of those planning a domestic trip are waiting to receive at least one dose of the vaccine before booking.

“If ever we needed proof that vaccines are the key to long-term recovery in the tourism sector, our latest trend data provides it. Now the focus must be on governments and international organisations to ensure vaccines reach every part of the world as quickly as possible

Among vaccinated UK travellers surveyed, almost a third (30%) said they feel more confident to dine indoors, one in five (20%) feel more confident to visit a museum, and fifteen percent (15%) feel more confident to visit a theme park, as a result of receiving the vaccine.

Vaccine rollouts are also offering a boost to dining and experiences:

In the UK, overall, twenty-one percent (21%) of travellers surveyed say they plan on taking a longer trip than they would have done prepandemic and a quarter (25%) say that they plan to spend more on their next trip. “After such a turbulent year, many in tourism are hopeful that a busy summer will provide a much-needed boost to the tourism industry, so it’s welcome news to see the latest traveller data pointing in that direction, especially for destinations and hospitality businesses that are able to capture the growing demand for domestic travel,” said Christopher Hsi, head of market research, Tripadvisor. “What offers even greater hope for a long-term recovery is the impact the vaccine is having not just on people’s confidence to travel, but also their willingness to turn planning into bookings. As more and more countries make progress on the rollout of the vaccine, and the positive impact that should have on the re-opening of international borders, there is every reason to expect further growth in traveller demand will come.”


CLH Digital

Issue 61

The Clock is Ticking on EU Settlement Scheme Applications – What Does it Mean for Hospitality? HAVE SECURED THEIR STATUS? The Home Office is very clear that there is no obligation to conduct retrospective right to work checks on existing EEA staff and no authority to oblige them to prove their status under the EUSS, whether before or after the 30 June deadline for applications. Further, until 30 June, new recruits can volunteer to evidence their status under the EUSS but cannot be compelled to do so without risking allegations of discrimination. From 1 July, any new EEA recruits will need to provide evidence of EUSS status or an alternative right to work e.g., sponsorship or a partner visa. Brexit is having a significant effect on employers in hospitality that want to recruit from the EEA. The sector has already suffered from people and skills shortages in recent years, losing 30% of employees every year, with 12-24% of those leaving their jobs being EU nationals in 2019 . When free movement ended for EEA and Swiss ("EEA") nationals at the end of the Brexit transition period on 31 December 2020, EEA citizens who had entered the UK by this date were given a six month "grace period" until 30 June 2021 to secure their longer-term residency rights by making an application under the EU Settlement Scheme ("EUSS"). The end of the grace period is now less than a month away and, not surprisingly, many employers in the hospitality industry are wondering what they can do to ensure their EEA workers continue to have the legal right to work in the UK beyond that date. In this article Shabana Muneer, Director at leading law firm Walker Morris, seeks to address some of the common concerns and provide some practical tips on the steps employers in the hospitality industry can take in the final few weeks to protect against the risks associated with employing illegal workers.


HOW DO WE KNOW NEW RECRUITS WILL BE ELIGIBLE TO WORK FOR US BEYOND 30 JUNE? Guidance is clear that employers are not expected to distinguish between EEA nationals who first arrived in the UK before 31 December 2020 (and are therefore eligible to make an application under the EUSS) and those who arrived after this date (who may not be). Demanding evidence of this will be discriminatory, therefore employers are in a very difficult position when it comes to knowing whether EEA workers they take on before 30 June will continue to have the right to work. A sensible precaution would be to have a gentle conversation and sensitively encourage candidates to volunteer information regarding their status or eligibility to apply for it, e.g., in the context of offering to assist with any application that may be required.

HOW CAN EMPLOYERS IN HOSPITALITY ENCOURAGE EEA WORKERS TO MAKE THEIR APPLICATIONS IN TIME? The key tool at employers’ disposal in these final weeks before the deadline expires is communication and making sure that EEA workers who haven't yet made their application are aware that the clock is now ticking. In the run up to the 30 June deadline, employers should therefore think about:

• Auditing their workforce to assess the proportion of EEA workers and whether this is likely to be a significant issue for them; • Sending gentle reminders along with links to the latest government information for EEA nationals on making applications in time; • Raising awareness of the fact that individuals who don't apply in time will (in all but very limited circumstances) lose their legal right to remain in the UK, access healthcare, rent property etc. Careful thought will need to be given to the tone of such communications; • Given that the timeframe for making applications is now relatively tight, it would also be worth considering offering any individuals who disclose that they have not yet made an application assistance with the process if they require it; and • In the longer term, assisting those who obtain time limited pre-settled status to track when their application for settled status will become due. The Home Office has confirmed that applications will be considered after the 30 June deadline only where there are "reasonable grounds" for the application not having been made in time, e.g., where a person lacked the digital skills to make the application, or where a parent has failed to make the application on behalf of a child. There is still much uncertainty around when late applications will be entertained, and therefore this should not be viewed as a safe fall-back position. The Home Office guidance is due to be updated in advance of 1 July to provide further details regarding the specific right to work processes that will need to be followed for EEA recruits from this date. We will publish further updates when more information becomes available. It is in the interests of employers in the hospitality industry to ensure EUSS applications are submitted by their staff in time. The Walker Morris Business Immigration team is here to assist with any queries on the employment of EEA nationals and questions about the recruitment of EEA citizens from 1 July 2021. If you require assistance on any of these issues, please contact Shabana Muneer: shabana.muneer@walkermorris.co.uk

85% of Football Fans Say Restrictions Will Ruin Watching Euros at Pub This Summer The British Beer & Pub Association (BBPA) has revealed that 85% of pub-going football fans believe the current restrictions will negatively impact their experience of watching UEFA Euro 2020 at the pub this summer. The finding, from a survey of 1,000 pub goers conducted by KAM Media on behalf of the BBPA, illustrates the impact ongoing restrictions are having on the viability of pubs and to everyday lives, the trade association said. In the same survey, 91% of pub going football fans said they missed watching the football at the pub when they were fully closed during lockdowns. However, half said they would be more likely to watch UEFA Euro 2020 at their pub if all restrictions on pubs are lifted. At present, pubs are required to ensure one metre plus social distancing is in place, operate table service only and ensure that face masks are worn other than when sat at a table inside or if outdoors. Group sizes are also limited indoors to just six people and bar or standing drinking is not permitted anywhere. The BBPA says these restrictions are particularly problematic for pubs showing UEFA Euro 2020 as they greatly limit the number of guests they can let into their pub to watch games and in turn their sales of pints and food. Football matches, especially tournaments, have long been crucial to the pub sector with fans of various teams flocking to their local each weekend to watch matches with friends. During World Cup 2018, which saw England progress to the semi-final of the tournament, BBPA figures show that an extra 40 MILLION pints were sold in pubs on top of normal trade. As more and more individuals across the UK receive their vaccination, and to give Brits a return to normality and enjoy such a national occasion as UEFA Euro 2020 properly, the BBPA is urging the Government

to remove all restrictions for pubs on June 21st. It says this is needed because the damage the restrictions are having on the viability of pubs, brewers and hospitality businesses are impeding their recovery and threatening their very survival. It also says that if England, Scotland or Wales proceed to the later stages of the tournament, it will give more fans a chance to enjoy the occasion properly. The trade association has launched its “Countdown to Freedom” campaign urging the Government to remove restrictions on pubs and the wider hospitality sector on June 21st. Emma McClarkin, Chief Executive of the British Beer & Pub Association, said: “When it comes to watching England, Scotland or Wales at the Euros, only being at the game itself can compare with being at the pubs. “Unfortunately, under the current restrictions they face, watching the Euros at the pub just won’t be the same as normal. Table service only, groups of up to six indoors and no standing drinking are going to crush the atmosphere. “85% of pub-going football fans believe the current restrictions will ruin the Euros experience at the pub. Half say they will be more likely to watch UEFA Euro 2020 at their local if all restrictions on pubs are lifted. “It is a great shame as we know 91% of pub going football fans missed watching the game at the pub during lockdowns. Clearly people miss these freedoms they used to take for granted. “More and more people are getting the vaccine each day. It’s time for the restrictions on our freedoms to be replaced by the protection of the vaccination and for businesses and life to get back to normal. The Countdown to Freedom is on.”

Transform Your Food Waste Into Green Energy As the hospitality sector begins to open up and you start welcoming guests and customers once again, no doubt there are a thousand things that demand your attention right now. New ways of working and serving, new procedures and new regulations not only require much of your time and energy but they will have also cost money to implement. So wouldn’t it be a bonus if we could actually help you save money on one vital part of your operation – while also helping to reduce your business’s environmental impact?

Andigestion’s ‘One For One’ food waste collection service has been designed especially for the hospitality sector! Food waste included in your general waste collection can lead to increased weight charges which can mount up considerably during a busy season. By having a separate food bin you could reduce or even eliminate the excess weight charges and possibly also reduce the number of general waste collections too. One for One customers receive a designated food bin which we swap

for a fresh, steam-cleaned one every time to help keep premises clean and hygienic with no mess, smells or liners to worry about. You can place food directly into our bins whether packaged, unpackaged, cooked or uncooked. As well as keeping food waste out of your general waste bins and potentially reducing general waste collection costs, our highly sustainable recycling service also keeps your food waste out of landfill and transforms it into clean, green and eco-friendly energy. Tel: 08000 141 141 Email: info@andigestion.co.uk www.andigestion.co.uk See the advert on page 17. See the advert on page 7 for details.

British free British range liquid egg

Range Farm Liquid Egg products are produced from fresh free range, British eggs. Available as Whole Egg, Egg Whites and Yolk supplied in pallecons, BIB and cartons. To start cooking with ease, call 01249 732221 or email Adrian.Blyth@stonegate.co.uk

Over Half of Pub and Bar Workers Were Still on Furlough in May Over half of pub and bar workers were still on furlough at the start of May according to data released by the Office for National Statistics (ONS) The data revealed that 55% of employees in the industry remained on furlough last month, compare to an overall 8-15% of staff that were still on furlough in all other industries, showing the heavier reliance of hospitality on the scheme. At its peak during the November 2020 lockdown, 91% of pub and bar staff were on furlough. The ONS said that while there had been a reduction in hospitality employers using the scheme since outdoor restrictions were lifted on April 12, the percentage still remained high. "This suggests that were pubs and bars have been open, they have been operating with minimal staff," the report said. The ONS also said confidence in the pub industry

has increased in recent months but 33% of landlords still suffered “significant profit losses” last month, emphasising that that this represents an improvement after heightened restrictions around Christmas resulted in “huge losses in trade” at the end of 2020. However, current levels remain significantly worse than across other areas of UK industry, with only 9% of all UK businesses reporting similar losses. The Economies Of Ale report also revealed that furlough rates are still significantly higher than average, while confidence levels are also typically weaker than in most other sectors. The survey showed that just over a fifth (24%) of pub businesses had high confidence of surviving the next three months, compared with around 44% for all types of company. Furlough support is set to reduce from next month with further cuts until it is axed completely at the end of September.

WSTA Celebrates World Gin Day by Revealing Brits’ Love for the Spirit is as Strong as Ever gin’s demise as the ‘go-to’ spirit are wrong. Despite the on-trade representing many of our great British distillers’ ‘shop window’, and a great place for Brits to try new and exciting tipples, hospitality’s closure hasn’t dampened our enthusiasm to enjoy the vast array of gins now on the market. “Sales of gin have never been this high in our shops and supermarkets before – but this is encouraging news for our reawakening hospitality industry, too – some of these sales are certain to shift over to pubs, bars and restaurants.” The Wine and Spirit Trade Association is toasting World Gin Day this Saturday 12th June by revealing that Brits, despite lockdown, continued to explore the world of gin, with sales in shops at a record high. Latest figures released by the WSTA show that sales of gin in our shops, supermarkets and online equated to a staggering 80 million bottles, worth £1.3 billion, up 30% in a year. Sales of flavoured gin broke the £500 million barrier for the first time, up 37%, with around 30 million bottles sold – around 40% of the total gin market by both volume and value, with the WSTA predicting that this market share will increase. With enforced closures in effect until 12th April across England - for pubs, bars and restaurants shops and supermarkets were the only place gin lovers could explore the ever-expanding and exciting world of gin. Sales of gin in the on trade, to the end of 2020, and that gin sales were down 60% by volume and value. Total sales over the last 12 months (to 27 March 2021) were worth just north of £2 billion, despite on-trade venues being closed for much of the year, and operating under onerous restrictions when they were allowed to trade. The UK’s spirit sector is made up of a large number of SME businesses and supports around 230,000 jobs across the supply chain. The WSTA is confident that, owing to the continued popularity of gin, the spirit will prove just the tonic to aid in our resilient hospitality’s recovery over remainder of the year, and is encouraging drinkers to head out and raise a glass this World Gin Day. Miles Beale, Chief Executive of the Wine and Spirit Trade Association said: “Our latest gin numbers underline that reports of

“As measures to limit the spread of Covid-19 continue to be relaxed, and we firmly believe that gin has a vital role to play in the recovery of our hospitality sector throughout 2021 and beyond – that is why we continue to ask for the Chancellor to recognise the great contribution our spirit makers offer to the hospitality offer, by not increasing taxes on gin and other spirits enjoyed both at home and in pubs, bars and restaurants. “World Gin Day is coming up this Saturday 12th June, and the delayed Euro’s championship is kicking off. Lots of us will be heading down to our local to enjoy a gin and tonic. This most British of spirits is perfect no matter which UK team you are supporting! ” The growth in gin sales began to emerge in 2013 when British consumers started to show renewed interest in the juniper-based spirit. Over the next three years sales continued to grow at a steady pace enticing entrepreneurs to invest in artisanal brands leading to an explosion in new distilleries springing up across the country. Remarkably the number of distilleries in England has almost tripled since 2016, which was the same year that the gin boom helped the number of English distilleries overtake Scotland for the first time. England’s distillery numbers have topped 300 for the first time, with 311 registered distilleries in 2020. Scotland has increased its number of distilleries to 214, and Wales and Northern Ireland saw distillery numbers grow too. The total number of distilleries registered in the UK in 2020 grew to over 560, up from over 440 in 2019. The interest in British gin, which has been dubbed the ‘ginaissance’, has helped to fund new forays into spirit-making, with high-quality English and Welsh whisky and rums coming onto the market in recent years.

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Leisure & Hospitality Employers Urged to Help European Staff with Settled Status Applications 20

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With less than 30 days for Europeans to apply for settled status, leisure, hospitality and food production employers are urged to help European staff with outstanding applications, says global immigration lawyers Fragomen. EU nationals have until 30 June to apply for settled status or face becoming illegal immigrants overnight. EU nationals without settled or pre-settled status will be unable to work, open a bank account, access healthcare or rent a home. There is no legal responsibility for employers to check whether an employee has applied or been granted settled status, but we are urging employers to help staff and their families apply, says Ian Robinson, Partner at Fragomen, a global immigration firm. “Over 5.4m people have applied for settled status in the past two years, with 53% having been granted settled status and 44% granted pre-settled status, yet there are many Europeans that have yet to apply. “Employers face a tricky challenge in that there is no legal basis in which they can ask staff if they have applied or obtained settled or pre-settled status. In fact, they potentially face discrimination claims if employers insist staff tell them.

“We would, however, urge employers to talk to all their staff, not just those who are European nationals and offer help and guidance with applications. There is now a degree of urgency to act.” The message Fragomen recommends employers need to give staff and their families is simple: • You are eligible for settled or pre-settled status if you or your family members are an EU, EEA or Swiss national and were in the UK before 11pm on 31 December 2020. • The application is straight-forward and will take around 20 minutes via an intuitive home office app or website. In most cases, the Home Office can track residency against tax or benefits records. • The application can take up to four weeks to be processed, after which you will be awarded a digital status rather than a stamp in a passport. You only need to apply by 30 June. • Do not lose track of that digital status as it will be needed when looking for work or renting a property. Ian adds: “Employers can offer to help staff and their families with applications and, importantly for staff with pre-settled status, monitor the time frame to applying for settled status. Now is the time for employers to act.”

Much-loved Hampstead Pub, The Magdala Tavern, Re-Opens for the First Time in Seven Years

This May, the historic Magdala Tavern in Hampstead opened its doors once again after seven long years of closure, with experienced landlord Dick Morgan at the helm pouring pints of craft ales.

ever since, bringing modern touches to the pub whilst carefully retaining its historic character, making it an idea historical spot for a refreshing drink after a long walk on the heath.

Known locally as ‘The Magy’, the much-loved tavern has a long and illustrious history as a local watering hole. Most notably it was here that Ruth Ellis, infamous for being the last woman to be hanged in the UK, shot her boyfriend Desmond Cussen in 1955. Skipping forward a few years, in 2014 despite protest from the community, the Magdala Tavern was closed and for many years was at risk of redevelopment. Dick, who also owns the Sussex Arms in Twickenham and the Express Tavern in Kew, was able to take over the lease in 2019, and has been hard at work

Dick says, “I was born and grew up in Hampstead, and my grandad lived opposite the Magdala Tavern, so re-opening the pub is a real homecoming. We’ve been really careful to add a few modern details while keeping the old pub’s heart alive. The most important aspect of any good pub is the community around it - we’re really looking forward to welcoming everyone for a quiet coffee and a read of the papers, a reunion lunch with the whole family, or a few pints at the bar with friends”.

Caffè Culture Returns This September Caffè Culture, the UK’s premier trade exhibition for the coffee bar market, will return from 2-3 September 2021 at the Business Design Centre, London, marking one of the first face to face events of the season. Over 4,000 decision makers consisting of independent coffee shops owners and buyers from the multiples and high street chains will visit the show to source the latest products and services needed to run a successful operation. Caffè Culture’s exhibitors will showcase products ranging from tea, artisan food, bakery and chocolate right through to equipment, technology and packaging. Some of the highlights for 2021 include:

• RECONNECT with Victoria Arduino RECONNECT will play host to some of the UK’s finest speciality roasters including; Caravan Coffee Roasters, London Grade, Cupper’s Choice, Crosby Roasters, Hasbean, Ozone, Foundation Roasters, Ue Coffee Roasters & Common Coffee. • NEW for 2021 Speciality Tea Hub This new feature has been launched in partnership with the European Speciality Tea Association (ESTA) to promote the growing speciality tea market. As well as a variety of tea suppliers and an ESTA lounge, the feature will house a Brew Bar to enable visitors to taste some award-winning teas and to learn how to incorporate a more professional and profitable tea offering into their existing businesses. • Caffe Culture Talks programme The multi-streamed Caffé Culture Talks Programme is an

essential part of the show’s offering which has over 50 leading international speakers and panellists. Coffee Studies, The Roasters Forum, People & Culture, and Caffé Insights provide a diverse and specialist series of talks to inform, educate and inspire owners and operators from all types of speciality coffee and hospitality businesses. • SCA Latte Art Competition The SCA UK Latte Art Championship is an exhilarating competition showcasing pouring perfection. Each competitor will showcase their latte art skills in pouring and matching pairs of drinks, with the most complex and visually appealing designs possible. Caffè Culture Show will take place in the Business Design Centre, Islington, London from 2-3 September 2021. Trade visitors can register at www.caffecultureshow.com

Hotel Gives Back To Hospitality Industry With ‘Scotcation’ Twist A CHARITABLE hotel is inviting individuals across the UK to 'Scotcation' in Edinburgh with a new package which will see 10% of income going directly towards its staff and another 10% to a Scottish Hospitality Trust.

“Nine of our own team members benefitted from these scholarships over the past year and as is the case with many charities normal fundraising routes are currently not available therefore we want to support the future of scholarships by assisting in this way.

Ten Hill Place Hotel, which is operated by Surgeons Quarter and owned by the Royal College of Surgeons of Edinburgh (RCSEd), is giving back to the industry and its dedicated employees who have had their livelihoods disrupted by the pandemic.

“With many people looking close to home for holidays this year, we thought it was the perfect time to offer a bespoke package and look forward to welcoming guests back to the hotel.” HIT Scotland is led and supported by the same industry it serves, and offers opportunities to broaden skills and grow personally through an inspirational scholarship programme.

The £299 Scotcation deal includes a two-night stay for two, a £100 food and drink voucher, as well as Red Bus tickets. Customers would typically expect to spend a third more on the deal.

This is made possible thanks to industry support and sponsorship of fundraising events and outdoor challenges. These events also offer everyone a chance to network with their industry community in a fun and relaxed way.

10% of the revenue generated will go directly to employees of the Old Town hotel as a gratuity, while an additional 10% will go to the Hospitality Industry Trust (HIT) Scotland’s ‘Emerging Talent of The Industry’ scholarship, which encourages the development of anyone working or studying in the heavily-hit sector. It’s not the first time the hotel has gone above and beyond. As Covid19 hit, its team accommodated more than 500 clinical and frontline workers, providing 2,137 free room nights to hospital staff at a business cost of more than £100,000. Now, the organisation is looking to help its own industry. Scott Mitchell, Managing Director at Surgeons Quarter, said: “With the hospitality sector reopening, we are eager to give something back to the industry which, like many, has had an extremely difficult and uncertain year.

“Our ‘Scotcation’ package offers guests a two-night stay with a host of additional extras to help them explore the city to its fullest – while also boosting the earnings of our staff, all of whom have suffered financially over the past year. “We felt it was only right our package benefited the sector as a whole and as a result 10% of the cost will be donated to HIT Scotland’s scholarship programme helping to develop emerging talent. “HIT Scotland has done so much for our industry throughout the last year, so we are delighted to be giving back.

David Cochrane MBE, Chief Executive at HIT Scotland, said: "The support from Surgeons Quarter has been welcomed with open arms and the Trust is extremely grateful for this kind offering. “Hospitality has been hit hard by the pandemic, however we have faith that through innovative offerings like the Scotcation, we will bounce back stronger than ever. “The revenue donated will go directly towards our scholarship programme which is dedicated to developing emerging talent and will help future generations learn the skills required for a career in the industry."

UK Eating Out Market To Grow +33.4% to £63.6bn in 2021, Ahead of a Full Market Recovery in 2022 22

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According to the new Lumina Intelligence UK Eating Out Market Report 2021, the UK eating out market is expected to grow +33.4% in 2021, to £63.6bn. The report further predicts that the market will make a full recovery and exceed its pre-pandemic value by the end of 2022, when it is set to be worth £91.9bn.

A record number of tables were booked on The Fork (formerly Bookatable) for 19th May (reopening of indoor hospitality) – 12% more than on any date since July 2020 and with a staycation boom expected in summer 2021, eating out venues in popular holidaymaker areas are expected to reap the benefits

The total eating out market declined by -47.8% to just £47.7bn in 2020, with just 11.3 weeks of normal trading. Market recovery in 2021 has been stunted with closures at the beginning of the year for predominantly dine-in channels, with an expected 25 weeks of restriction-free trading.

MANAGED, BRANDED & FRANCHISED PUBS AND FAST FOOD TO DRIVE FUTURE MARKET GROWTH The total eating out market is set to grow by +1.2% from 2022F2024F, an improvement from the +0.9% growth seen from 2017-2019.

The retail, travel & leisure sub-segment of the total eating out market is expected to have the quickest turnover recover (+41.1% to £16.0bn), with on-the-go and relatively low-ticket channels well placed for takeaway operations and recessionary trading. Hotels, pubs and restaurants is the largest sub-segment of the total eating out market by value and by outlets. This sub-segment is expected to recover to two thirds of its 2019 value in 2021 (+32.1% to £44.8bn), with prolonged restrictions on indoor dining and travel limiting further recovery in 2021.

TOP 10 GROW MARKET SHARE The top 10 eating out companies by turnover have increased their combined market share from 2019-2021F by +0.3ppts to 17.4% with a total value of £11.1bn. Larger businesses can leverage the scale of their estates and resources to maintain high brand awareness and affinity. Greggs was the only brand in the top 10 to grow share of outlets, achieving an average of +64 net new site openings per year across the

Managed, branded and franchised pubs, as well as traditional fast food outlets, are set to lead absolute value growth in the market during this period, with pubs driving sales through refurbishments and premiumisation and fast food growing through new space, tech-led innovation and further delivery capacity. 2019-2021F period. Greggs has performed strongly with trend-led NPD and innovations including its digital loyalty scheme.

TWO THIRDS MISS EATING OUT AT RESTAURANTS Eating out at a restaurant has been the second most missed activity of the last 12 months, second only to meeting others and closely followed by holidays. The top three missed activities are: 1.Meeting others – 69% 2.Eating at a restaurant – 67% 3.Holidays – 66%

Commenting on the results, Blonnie Whist, Insight Director at Lumina Intelligence said, “With all restrictions on the hospitality sector set to end in June, attention now turns to market recovery. In the interim, we will see slight polarisation between channels, with on-the-go and relatively low-ticket solutions well placed to continue to capitalise on demand for takeaway, as well as combat any recessionary trading.” “Hotels, pubs and restaurants are set for a slower recovery, as prolonged restrictions on indoor dining and limited travel hamper 2021 trading. However, between 2022-24 there is a £3.1bn growth prize for operators to target. Managed, branded and franchised pubs are set to be the biggest beneficiaries of this, with growth of £663m expected.”

Recipe For Success: New Research Reveals Three Key Ingredients For Business Longevity

New research from BRITA Professional reveals hospitality businesses believe a loyal customer base (61%), strong teamwork (47%) and the ability to adapt (34%) are the key ingredients needed for future-proofing their businesses. Although the hospitality sector has now reopened, it still faces challenges ahead and operators are looking for support to rebuild their businesses in the long run. This is evident as businesses agree they want financial support from the Government (49%), help from suppliers to achieve greater efficiency and cope with rising demand (32%) and support regaining customer confidence (34%). Looking to the future, hospitality businesses acknowledge that top quality equipment and customer service will be key to ensuring success: · 51% say investing in equipment maintenance schedules is most important to help future proof their business · Half of business will be adopting innovative customer service technolo-

gy and almost a third (31%) will invest in Internet of Things enabled kitchen equipment · 42% say they will ensure they are able to pivot and respond to change in the future · 43% say they will be focusing on hygiene and cleaning These themes and much more are discussed in BRITA Professional’s new podcast series ‘Return, Renew Reinvent’, along with insightful information from industry professionals, sharing how their businesses have responded to the pressures on the hospitality industry to secure ongoing success. Hear from masters of the industry, including boutique-pub chain YummyPubs, leading training provider HIT Training, coffee roastery Wogan Coffee and catering parts supplier, FirstChoice, in addition to BRITA Professional, on how they have adapted their strategies to invest in their future.

want to support hospitality and catering businesses to invest in their future now the industry has reopened.” He continued, “While the pandemic has been an extremely challenging time for the industry, hospitality and catering professionals have demonstrated incredible resilience. Our podcast series brings together voices from across the industry to offer practical advice, first-hand experience and key lessons they have learned while striving to achieve long-term business success.” Click here to tune into the first two episodes of the podcast, with more coming each week! - https://soundloud.com/user243261434/tracks The podcast series sits on the Expertise Unfiltered: Business Longevity support hub, where you can also find a step-by-step guide to future-proofing your business, ‘Roadmap to Business Longevity’, and top tips articles from industry spokespeople.

Steve Buckmaster, Director of Sales at BRITA UK said: “At BRITA we

Tyrrells Serves Up Boost For Pubs with £40,000 Pub Garden Makeover Promotion KP Snacks, the no.1 supplier of Bagged Snacks in pubs and bars and its premium snack brand Tyrrells, are proud to support British pubs this summer with the launch of a brand new competition offering pubs the opportunity to win one of four £10,000 garden makeovers. The £40,000 pub garden makeover competition, which launches on 3 May, will see four lucky winners receive £5,000 worth of Tyrrells branded pub garden merchandise alongside a £5,000 garden makeover donation, to spend on whatever their garden needs most. With branded parasols, planters, blankets and bean bags up for grabs, the Tyrrells pub garden makeover merchandise will help any pub garden look more inspiring and inviting this summer. 10 cases of 40g Tyrrells Crisps for five runners up will also be available. Having an attractive outdoor seating area is one of the biggest draws for people as the weather gets warmer with research showing that over half of drinkers (55%) say the pub garden is their favourite place for a pint during the summer. Keeping this in mind and featuring the Tyrrells flagship tagline ‘Tyrrellbly Tyrrellbly

Tasty’, the initiative aims to support the On Trade Channel recover and drive sales by helping pubs maximise their outdoor spaces. Tyrrells pride themselves on quality, English provenance and authentic ingredients attracting consumers all over the UK. The range also includes vegetable crisps alongside its most known Hand Cooked potato crisp range. With a £53.9m RSV, the brand is growing in value +10.1%[3] MAT in the UK. With an impressive 86 Great Taste Awards across the range, Tyrrells crisps are the perfect accompaniment to a cold beer or glass of wine when out relaxing, socialising and reacquainting with friends at the pub. The competition is open for entry from Monday 3 May to Monday 14 June, with competition entry available at https://www.tyrrellscrisps.co.uk/pubgarden To qualify, pubs need to purchase three cases of Tyrrells 40g crisps, available in Lightly Sea Salted, Mature Cheddar & Chive, Sea Salt & Cider Vinegar and Sweet Chilli and Red Pepper or Tyrrells Veg Crisps via Tyrrells Court Farm on 01568 720244 or from their usual stockists.

Long Road To Recovery: How We Can Support Aspiring Chefs Over The Next Year 24

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This last month has been a huge occasion for the hospitality industry as reopening was given the go ahead. Finally, some good news for operators, Chefs and all other staff who have all been anxiously waiting to get back to doing what they love. However, although things appear to be moving in the right direction, there is a still a long road to recovery for not only venues but chefs too. For aspiring talent looking to kick start their own concepts, and introduce their ideas to the world, COVID has been a huge roadblock. It has put dreams on hold and made things like restaurant ownership seem impossible. With so much uncertainty looming over us all, it is going to have huge knock-on effects in years to come when there is a gap in fresh talent rising up in the industry. Since the pandemic began, Tracy Kohl, a 35 year hospitality veteran, has dedicated her down time to formulating an alternative system, to help struggling chefs, plan their way out of the pandemic and ensure chefs are still able to bring their culinary concepts to life, with her brand 21Blox. Here Tracy shares her thoughts on how the industry can support young talent on this long road to recovery and ensure the industry is kept alive with creative new chefs sharing what they have to offer.

SUPPORT RESTAURANT OWNERSHIP Many chefs dream of starting their own restaurant one day, where they can showcase their culinary talents and present their concept in a bustling venue, filled with hungry diners. However, in these uncertain times, investors seem reluctant to take a risk on start-ups with no guarantee of return. Tracy says “The large capital investment needed to set up a restaurant, makes it a risky venture, limiting

opportunities, for talented chefs, who burn out long before they can achieve this milestone and prove their worth. 21Blox (www.21blox.com), is a concept that helps chefs, through a shared economy. Chefs will be able to utilize set blocks each week, constructing their own menus, and bringing their concept to a new cliental effectively launching a vision for their future brand. Allowing chefs to gain a better grasp on the business aspect of their profession, in a more controlled and less risky environment, could see a reduction in future failures.

OPEN UP EMPLOYMENT OPPORTUNITIES The pandemic has allowed people to have time to reset, and in many cases, change direction in their careers. Now is the best time to open up more employment and training opportunities to support new talent that is ready to pursue their interest in the hospitality industry. Tracy says ‘The industry relies on fresh talent to keep evolving and keep moving forward. In order to make up for this lost time, we need to be investing in opportunities for people entering the industry through University restaurants for example, where chefs from all walks of life can get their foot in the door and real life experience of what it is like working within a kitchen’.

FOCUS ON MENTAL HEALTH The past year has had a huge impact on people’s mental health. With restaurant closures and disruption in the industry, many people have been forced to have extended periods away from work and in many cases, don’t have a job they are passionate about, to return to. Tracy observes that there is a level of weariness and scepticism amongst some in the industry, with many feeling, unappreciated and under-valued. Being a great chef requires passion, and with so many feeling that passion “doesn’t put food on their table”, debates about pay and working hours rage on. More and more chefs have been forced to turn to other jobs, instead of their chosen professions. For a future that includes the pleasure of affordable dining out, we must find additional sustainable ways to support the people who make it possible.

Hotel Group Partners With Respitality Scotland that one in five people in Scotland are now providing support for a loved one. With many support services still not operating at full capacity, the pressure on unpaid carers is heavier than ever which is why short breaks are so important.

Crieff Hydro Family of Hotels has pledged its support to Shared Care Scotland’s Respitality initiative – which coincides with Carers Week 2021. Coordinated by Shared Care Scotland since 2014, Respitality facilitates complimentary leisure breaks for unpaid carers. The initiative sees kind and passionate businesses in the hospitality, leisure and tourism sector donate breaks, which are then passed onto unpaid carers by carers organisations across Scotland.

“The tourism industry has also taken a massive hit due to Covid-19, so to be offered such a generous package of breaks from Crieff Hydro Family of Hotels, particularly when they are still in the recovery period, will mean the world to unpaid carers who need these regular and energising breaks to help them continue caring.

Respitality provides a welcomed short break from routine for unpaid carers which has proven to be vital for both their physical and mental health and wellbeing.

“We are absolutely delighted to have the support of Crieff Hydro Family of Hotels in our local communities, and we look forward to working closely with them now and in the future.”

Crieff Hydro Family of Hotels is supporting the project by donating bed and breakfast stays at all eight hotels in its portfolio, 50 family passes to Glen’s Adventure Park at Crieff Hydro Hotel and a group two-hour Gin School experience at 1881 Distillery in Peebles. Nic Oldham, Head of Customer and Commercial at Crieff Hydro Family of Hotels, said: “We are proud to show our support for Shared Care Scotland and their fantastic Respitality initiative.

our donation will allow many unpaid carers the opportunity to take time for themselves and recharge.”

“Thanks to the geographical spread of our properties, we can reach and support families across Scotland with a variety of breaks. We hope

Kerry Donaghy, Respitality Scotland Coordinator, added: “Covid-19 has impacted on many, not least unpaid carers, where’s its estimated

Funded by the Scottish Government and supported by local businesses, the project currently operates in 19 local authority areas in Scotland. Since launching the initiative, Respitality has facilitated breaks for over 3000 carers with the support of over 350 businesses. To find out more about Respitality and Make A Carers Day, and ways businesses can support, visit www.sharedcarescotland.org.uk/respitality for full details

Imbibe Live Readies To Welcome Back The Drinks Industry This September

The UK’s leading drinks industry event, Imbibe Live, will be returning to London’s Olympia this September. Imbibe Live will run from 13th to 14th September 2021 and will be the first dedicated on- and off-trade event to take place after summer reopening, bringing the industry back together again after a very challenging year.

together again. The industry has shown an incredible amount of support for one another during this time and we hope that Imbibe Live provides those working in the trade with real insight and practical support on how to help their businesses grow and thrive once again.

This year’s event, which will take place in accordance with strict standards of health and safety, will welcome visitors from across the industry, offering the opportunity to discover a wealth of newly launched and unique products and attend insightful seminars from industry leaders. The Imbibe Live team have spoken to brands and industry figures this year to really understand what the drinks community needs. In response, a tailored programme of insightful content will explore the issues that are currently shaping a post-covid world, whilst showcasing some of the best drinks the industry has to offer with the continuation of Imbibe Live’s renowned tastings.

We have some incredible brands taking part this year, with exhibitors coming from all four corners of the globe. These brands stretch across the whole drinks industry – from beer and ciders, to wines and spirits, as well as new categories and products launched in the last 12 months.”

As one of the first in-person events to take place since the Covid-19 pandemic, Imbibe Live will practice all the health and safety guidelines set out by local authorities and the UK Government. Speaking about the return of the much-loved industry event, Daniel Zanetti, Exhibition Director at Imbibe Live, said: “After an incredibly challenging year, we are really excited to be bringing Imbibe Live and the drinks community back

Registration for Imbibe Live is open now. Due to venue capacity, visitors will be asked to attend on either the 13th or the 14th September to allow as many people as possible the opportunity to visit. Visitors are being asked to register as early as possible to secure a place as registration will close before the event takes place and pre-registration is essential. Anyone who registers, including those who cannot attend the live event due to capacity or travel restrictions, will be able to connect with exhibitors on 20th September and access some of the live theatre content online for up to two weeks afterwards. For further information visit live.imbibe.com/. To register visit www.imbibe-2021.reg.buzz/


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Issue 61

Kicking Off Summer In Style Summer of Sport Offers Standout Opportunity If football fans and pub goers needed any more of an excuse to get back to the pub then football is it, and the arrival, better late than never of UEFA European football Championships kicking off June 11 is the biggest opportunity to drive sales since Christmas 2019. New research suggests that 6.9 million UK adults intend to watch the postponed UEFA European Football Championships in a pub or bar. According to a new report from KAM Media and MatchPint, 56% of UK adults intend to watch at least one of the Euros matches on TV, with 13% of UK adults intending to watch at least one match in a pub or bar. Despite the Olympics being less of a traditional sporting event to watch in a pub or bar, it still offers an opportunity. 73% of the UK adult population intend to watch some of the Olympics on TV- 9% intend to watch some of it in a pub or bar – that’s 4.7m people looking for a suitable venue. Sports fans are excited to be back in pubs and bars with 43% saying that 'watching sports' is what they are looking forward to the most about returning to pubs this summer. Blake Gladman, Strategy and Insight Director, KAM Media: “We've been getting accustomed to spending our 'entertainment' time at home over the last 12 months. However, one of the things that people have found most difficult to replicate is the atmosphere for a ‘night out’. It's this unique combination of environment and ambiance that makes the pub so special. When you throw live sport into this mix, and 'big occasion' live sport for that matter, you really hit the sweet spot. The fact that nearly 1 in 2 say that 'watching sports' is what they're looking forward to THE MOST about returning to pubs this summer, shows the power sport has to bring people together.” The new whitepaper found that publicans are backing sports to bring them success this summer. Pubs which already showed sports pre-pandemic are looking to really maximise the summer of sport by showing all the main events; 89% will show the Euros, 83% will show the UEFA Champions League Final, 75% will show the Lions rugby tour and 73% intend to show at least some events during the Olympic games. Publicans are looking at these sporting events as key pillars of their summer revenue. With 41% saying they believe that the UEFA European Championships will be the most profitable event this summer for pubs. Blake Gladman, KAM: “Pubs must consider how to cater for larger groups, with easy and quick ordering, table service and sharing platters. Enabling reservations will be key and give customers the opportunity to pre-order food as well as drinks (e.g. beer buckets for the table, etc.) in order to maximise the commercial opportunity.” The research also flags the opportunity for operators to take advantage of ‘sport at home’ by offering take-aways and ‘at-home hospitality’ options.

HEINEKEN SHARES TIPS AND INSIGHTS TO MAXIMISE OPPORTUNITY On top of over £2million worth of investment provided directly to pubs through its UEFA EURO 2020TM support packages, Heineken® has launched the ‘Heineken® Check In Challenge’ on MatchPint. Fans are encouraged to visit their local in the run up to the tournament for the chance to win over 100 pairs of match tickets. Heineken® is also supporting stockists with over £200k investment in pub gardens to maximise capacity and increase viewing areas.

CREATING THE PERFECT FORMATION Great atmosphere is a vital consideration for UEFA EURO 2020™ fans, so think about how you can enhance this in your venue and bring the tournament to life safely whilst delivering a great experience. Position screens in well-lit and open spaces, outside where possible, to maximise space and promote social distancing while ensuring all tables have a clear view of the game. Check your speakers and volume in advance to ensure fans can hear every moment of the action. Take advantage of tech innovations including Order & Pay services to manage table bookings, speed up service and even take pre-orders! We know that 77% of consumers don’t want to queue at the bar while enjoying sport], so this can help keep your customers satisfied and your table service system running smoothly. But don’t let tech do away with the social connections that your customers have missed – friendly greetings, good service and recommendations from staff truly make the on trade experience!

drink’ promotions or package deals for larger groups, will help extend your trading period and increase spend per head. Refine your menu and encourage pre-ordering of food and drink packages for groups who reserve a table – this will aid your kitchen staff, as well as help manage stock orders. Don’t forget your match-day offers need to be easy to understand and quick to serve, as everything has to be geared to making the most of the big occasion. A whopping £4.7 billion worth of drinks were sold (the equivalent of 546 million pints of beer) over an 8-week period during the World Cup[7] in 2018, so delivering what your consumers are looking for is vital – and that’s beer! Bring in the key beer players, especially classic lager. Lager is the top choice for consumers during sporting events, with 87% of UEFA EURO 2020™ consumers finding the range of lager important. Heineken® is the number one beer associated with sport and Official Beer Partner of UEFA EURO 2020™. Actively sought out by consumers to enjoy while watching the match, Heineken® lager over-indexes on social get-together occasions. What’s more, offering Heineken® on draught means more money through the till as it has the strongest value rate of sale as the sole stocked mainstream premium lager and can command the highest price per pint in the category. Heineken® appeals to the younger consumer willing to spend more money per pint, making it the best mainstream premium brand to back for this year’s tournament. Don’t forget the moderators! With 50% of UK consumers now moderating their alcohol intake, Heineken 0.0 is the perfect alcohol-free option for UEFA EURO 2020™ fans who want to feel part of the occasion. Heineken 0.0 is the number one no and low alcohol brand and delivers twice the rate of sale than other packaged brands in this segment. Drink sales really ramp-up from around 1.5 hours before the match and are often five to six times higher than normal around kick-off. To help relieve pressure on staff, aim to create more serving spaces where possible, particularly outdoors. Make use of countertop draught systems such as BLADE or think about renting moveable SmartDispense™BarPro systems to help you serve more, great quality pints during the tournament. Whatever you do, it’s important to deliver a perfect serve, every time. A fresh, cold, perfectly poured pint is something that consumers can only get from their local and therefore plays a huge role enticing them back into the pub and shaping their sporting experience. See the page opposite for details.

PROMOTING AN UNRIVALLED OFFERING AND KEY FIXTURES Once you’ve established a winning offering, don’t forget to shout about it! Considering 70% of consumers get their information on an outlet’s offerings through social media, promote the sporting events you’re showing well in advance on your website and social channels as well as on A-boards outside the pub, to drive footfall and sales. Social posts ahead of match days or events will remind people of your venue as a sports destination, helping encourage pre-booking and generating buzz. For best practice, it’s recommended that each specific sporting event gets 2+ posts in the lead up to match-days and that you state all the details clearly on the day of the game. Excite and tempt customers with videos of perfectly poured pints, outdoor space and the exhilaration of match day. Familiarise yourself with the fixtures and plan accordingly – while there’s no guarantee as to the home nations’ performance, let’s prepare to win!

SNACK ATTACK When it comes to satisfying customers in pubs and bars, competition is fierce and continues to grow. Therefore, it is crucial for operators to always be on the lookout for ways to update their products and services accordingly, and meet customers’ growing and changing demands. Sports fans tend to linger longer in pubs, and snacks provide a lucrative opportunity to increase sales and profit. According to research from NPD group out-ofhome snacking pre-pandemic rose by 11% with pubs seeing the strongest growth with spend on snacks increasing by 28%.

Tune Into Customers’ Healthy Mindset & Grow Sales With Good Earth

sharing moments, sporting or otherwise, feel like a special experience. Tyrrells Sea Salt & Cider Vinegar crisps can be enjoyed with a sauvignon blanc for a delicious flavour-filled combination, while Tyrrells Mature Cheddar & Chive pairs with white burgundy to deliver fresh and complementary flavours. While Tyrrells Mature Cheddar & Chive pairs with white burgundy to deliver fresh and complementary flavours” “To meet the excitement and vibrancy that the summer will bring, cider can be a more refreshing choice than wine or beer. Our Tyrrells Mature Cheddar & Chive are the perfect pair for a dry cider for a full and rich taste experience. For a more dynamic combination, our Tyrrells Sweet Chilli and Red Pepper crisps can be paired with sweeter ciders based on dessert apples which cut through spice and savoury flavours for a delectable contrast.” See page 21 for details.

WHAT MAKES SCRATCHINGS SO SPECIAL? THE RELATIONSHIP BETWEEN SCRATCHINGS AND THE PUB It’s official - pork scratchings are the ULTIMATE PUB SNACK! In a recent poll by the Daily Mail, pork scratchings topped the list when 2,000 pubgoers were asked to name their favourite pub snack. Matt Smith, Marketing Director for Tayto Group explains, “Pubs hold a special place in British hearts as somewhere to relax, shake off the stresses of daily life and enjoy ourselves. Pork scratchings have long been part of that experience. When consumers talk about scratchings, they often recall the very first time they tried them in the pub, often evoking quite vivid and emotional memories of a close friend or relative who first encouraged them to taste one. A pub without scratchings really isn’t a proper pub!” Pork scratchings are undisputedly linked with drinking alcohol - 83% of pork snacks are consumed with a drink - and drinking is associated with the pub. The combination of a pint and scratching is one that many have grown up with and see as fundamental to the pub experience. Scratchings are the perfect partner to booze as Smith explains, “Scratchings are the perfect partner to cider, beer, wine and spirits due to their unique taste. The fattiness balances the sharpness and carbonation of some drinks, while the saltiness enhances the flavour of a drink and helps get your thirst on - making both the snacks and the drinks even more moreish… especially on a hot summery day. There really is no matching a scratching.” Matt explains, “In every piece of research we have conducted, taste is always the No1 reason for purchase as consumers recognise savoury snacks are a treat and so, have to be ‘worth the calories’. This is underlined in pork scratchings where consumers crave the unique taste so much that 1 in 5 people will simply not buy another snack if they are not available1, making them a ‘must-stock’ item!”

ITS ALL ABOUT SIMPLICITY No offering is complete without the legendary pork crackling agrees Rob Parkin of SCT-SCT. "We had seen a huge surge in demand prior to the pandemic. We are delighted to say that pork crackling is as popular as ever, the unique flavour and texture is something that cannot be matched. “All good landlords know how to please the customers and will have a good selection of ready snacks for every drink and every occasion. And simple ready to eat snacks work well! “Bar snacks are quick, convenient and increase profits, keeping the customers content and encourage more drink sales. We are now seeing something of a renaissance for traditional snacks in the on trade sector with pork scratchings in particular which abroad back into fashion!" "At Proper by SCT we have 11 Flavours available of Pork Crackling Snacks, you certainly will not be disappointed."

IT'S NOT ALL ABOUT THE CRACKLING Rob Parkin goes on to explain how the hospitality trade can benefit from offering a range of snack this football season.

"Our product range includes Proper Pork Crackling, Yummy Peanuts, Delicious Cashews Matt Collins, Trading Director at KP Snacks said: “The perfect pairing of & Fabulous Fudge, with Allergen snacks and drinks encourages consumers to trade up and will enhance the Free, Keto, Gluten Free & Vegan and Euro 2020 experience for fans gathering to watch. From tasty nuts, perfect To ensure that premiership service, focus on the pinch points. Is everyrecyclable packaging. with a new cold that beer,taps to premium crisps,Ginger KP Snacks, the no.1 one fully trained on theIt’s tillasystems so they can easily any offering out of and when Natural; & Lemon; andsupgood time to review your process soft drinks bring paired in something plierbrand, of Bagged Snacks in pubsadult and bars,Pomegranate has the recognised portfolio stocks, new lines or kitchen notes?consumer Just like atrends. footballGood team,Earth, it’s also & Blueberry aretoavailinto current anuseful exciting new has two premium "There is something available for everyone in the help pubs gainaware thoseconsumers. sales.” to allocate specific roles certain members collection or of mindful able. Our yummy peanuts come in the 12 flavours and softto drinks which appeal–tolike theglass growing number and health “Our range. prompting repeat orders at table, particularly during actual game itself says“Our drinks are brewed with care andthe love for the natural,” Lilianasnack brand Tyrrells pairs exquisitely with a variety of wines, making the delicious come in 9 different Good Earthcashews is all about delivering naturalflavours, mindfulwe which can avoid bottlenecks before at half time and at Jaurequi,immediately Brand Manager forkick-off, Good Earth. are proudand to say suit every palate pleasure, is a we newhave takesomething on energytofor customers the final whistle. If your squad is well trained and ready, everyone wins. and with drink (well that to likegothe lift every of an pub energy drink butalmost!)" want something On trend Good Earth Kombucha is an intriguing a See littlethe lighter and in sugar. If you have customers healthier alternative to usual soft serves. Awarded advert onlower page 15 for details of SCT-SCT's range. like this then Good Earth’s new Good Earth Good Product of The Year 2021* it’s an indulgent, premium Decorate to create a buzz! Dress your venue with flags and team colours Energy is worth a look. drink experience. Each Kombucha has a base of the best to set the mood and create a carnival atmosphere, switching it up from GROUP A Italy, Switzerland, Turkey, Wales organic teas blended with natural juices and gets a genWith vegan friendly, organic natural ingredients it’s a clean tasting, light, and game to game so that customers feel part of the action. If you requested a tle effervescent lift from live cultures. Clean on the GROUP Russia, Finland refreshing drinkBwith Belgium, a natural boost of Denmark, feel good energy. Blended with natuUEFA EURO 2020™ visibility kit from Heineken®, put your posters up in palette, vegan friendly, with low sugar and 40 calories, ral fruit juices for added vitamin C (7.5% RDA ) each can has 50 calories and hot spots like entrances / exits, toilets and in your outdoor space to drive it’s an attractive drink for the discerning. GROUP C Ukraine, Netherlands, Austria, North Macedonia 80mg of natural caffeine sourced from Guayusa. Available in Blood Orange & footfall and spend, and encourage staff to get into the spirit by wearing the Tangerine and Raspberry & Blueberry. As serving. an ambient range it does not need fridge space and t-shirts and scarves while GROUP D England, Croatia, Czech Republic, Scotland has a shelf life of 12 months, but is recommended Ethical and environmental have Slovakia risen up the agenda and GROUP E Spain,considerations Poland, Sweden, served chilled. Available in premium branded 275ml botGood Earth puts the environment at the heart of its brand. All packaging is tleswant and food coming soonthe 250ml three of As 51% of customers before gamecans, starts andflavours 37% after GROUP F Germany, France, Portugal, Hungary the match finishes, offering food and drink deals such as simple ‘burger and



Scottish Hospitality Trade Produces New Guidance for Pubs as Euro 2020 Begins 28

CLH Digital

Issue 61

With UEFA EURO 2020™ kicking-off on today (Friday 11 June), the Scottish Beer & Pub Association (SBPA) has produced practical guidance for pubs to help ensure screenings are a success and customers and staff are kept safe during the tournament. The new guidance has been developed alongside the Scottish Government, Police Scotland, Scottish Hospitality Group (SHG), Scottish Licensed Trade Association (SLTA), Scottish Alcohol Industry Partnership (SAIP), UK-Hospitality and local authority regulators. Live sport is a hugely important part of the pub experience and UEFA EURO 2020™ is a major opportunity to attract customers who want to watch live matches in the great atmosphere of the pub once more. Particularly as it will be the first major sporting tournament aired in pubs since their reopening and the first involving Scotland for over two decades. The guidance aims to help pubs, other licensed venues, licensing authorities and the police all work together to ensure a safe environment for both customers and staff, whilst enabling people to enjoy the much-missed freedom of visiting the pub to watch the football once more. It provides a simple bullet point list for publicans to run through and make sure all aspects are considered and any appropriate steps taken for successful screenings, whether that is indoors or outdoors. The guidance also notes the extra safety measures required due to Coronavirus and in particular the Scottish Government guidance for hospitality premises. Emma McClarkin, Chief Executive of the Scottish Beer & Pub

Association, said: “Pubs are the home of live sport, and we cannot wait for the Euros and watching together a major tournament in the pub once more. This tournament will of course be all the more special with Scotland taking part and games being played at Hampden. “This new guidance we have created with fellow trade bodies, government and the police will help pubs have a successful Euros, providing best practice advise alongside the current coronavirus guidelines.

“Our pubs and bars provide the best environment for supporters and others to enjoy the event in a safe manner in the hands of experienced professionals who will ensure a memorable visit for a memorable occasion. “This essential guidance will greatly help the industry overcome some of the confusions around what is allowed and what isn't and allow us all to comply with the Governments COVID guidelines.” Commenting, SHG spokesperson Stephen Montgomery said:

“It is important people can enjoy the much-missed freedom of watching the football at the pub but this guidance will help ensure everyone’s safety both in terms of COVID-19 but also any suspicious or antisocial behaviour.”

“As everyone is gearing up for the Euros, we will be looking forward to welcoming customers into the safe and friendly environment of our pubs, bars and restaurants.

Tourism Minister Ivan McKee said: “We want everyone to enjoy the tournament safely and it’s really important we all play our part by observing the guidance when watching the matches - whether that is in a pub, at home or another setting.

“We know that our bar owners and staff are all professionals in what they do, and this guidance will go a long way to helping operators comply with the Scottish Government guidelines, and in turn help customers enjoy what we hope will be a fantastic month of football for everyone.”

“We’ve worked closely with the Scottish Beer and Pub Association and other key stakeholders to create additional guidance for venues looking to show the Euros and I encourage everyone to familiarise themselves with it. We remain in a precarious position in the pandemic and we don’t want to undermine the hard work and sacrifices that have been made to get us to this point.” Commenting, SLTA Managing Director Colin Wilkinson said: “For the first time in a generation Scotland are in a major football tournament and of course our pubs and bars are eager to welcome customers in to watch and celebrate the spectacle.

Leon Thompson, Executive Director at UKHospitality Scotland added: “The Euros will provide a welcome boost to pubs and bars showing the matches. “People will be keen to get behind their team for this milestone sporting event, and this guidance will help ensure that they can enjoy all the action with friends and family safely, in their favourite venues.” The guidance for pubs is free and available to all publicans and operators as a PDF download here: https://www.scottishbeerandpub.com/euro-2020-guidance-scotland/

"It’s Coming Home To The Pub!" Stonegate Team Up With Heineken For Euros Eighteen pubs in Kent and Surrey, managed by Stonegate Group, have announced they will be showing every UEFA EURO 2020 match on their big screens. The pubs have also teamed up with Heineken giving customers the chance to get straight in front of the action this summer. There are 15 pairs of UEFA EURO 2020 tickets to be won, simply by playing the Starting 11 game on the Stonegate’s We Love Sport app. With state-of-the-art sound systems and large TV screens, Stonegate pubs are the perfect place to catch the action on the pitch, with full commentary and every match from the group stages, being shown. There will also be a fantastic selection of food and drinks offers, available to pre-book, including Beer Towers. Further deals can be found on the We Love Sport app.

Stephen Cooper, Sports Marketing Manager for Stonegate Group, said: “I cannot wait for the EUROS to finally hit our screens this week. Bookings are already through the roof for England and Scotland, but we are showing every nations’ matches and can’t wait to put a show on for everyone. “After an incredibly challenging year for so many, this tournament is giving us a reason to make up for lost time and our pubs are the perfect place to watch the matches. Our priority remains the safety and wellbeing of our teams and customers, whilst ensuring everyone is able to enjoy a summer of sport and make the most out of their long-awaited visit to our venues.” To book in advance at one of the venues, visit the webste at https://www.welovesport.co/

Don’t Miss This Opportunity! So, how do we get out of this debt and become cash positive again?

Karl Hunter (MD) at HFE Signs shared a few tips to help us in our recovery – Karl: We have to go back to the basic marketing fundamentals, for the pub and food sector it is essential to look forward and plan your marketing strategy throughout the year. You should be looking and planning events to get people through the door, this may include specials night, live music, 2 for 1 offers and/or seasonal activities such as valentines, mother’s day, Christmas deals and so on… The Euro 2021 Football is a red-hot opportunity right now, a simple banner outside to watch the live football will almost certainly bring in the crowds. Being forward thinking and having a mapped-out plan for your marketing events will relieve stress and give you confidence in the future. It is also important to measure and record the successes of each event to give you insight for the following years planning. Running a business right now in the pub or food industry has to be up there with one of the most difficult things you can possibly do! Covid has really hit our sector hard and lots of us have stacked up debt in order to keep afloat.

HFE Signs have a full library of pre-designed printed banners for pubs and hotels, this is certainly worth a browse even if it is just to give you some ideas. All the pre-designed banners are printed to order and are delivered next working day – as they are printed to order you can change and customise the design at no extra cost – or if you prefer you

can have a bespoke design made just for you at no extra cost! Planning you marketing also means you can take full advantage of the current Buy 2 Printed Banners Get 3rd Free – mix your designs for future events! Also, with this deal you get free UK delivery. HFE Signs are the UK’s preferred supplier for mail order Signs, Banners & Flags with a perfect 5 Star Trustpilot Rating (over 3500 reviews) – HFE are specialists in business and commercial grade printed banners with over 25yrs experience. HFE Signs also offer bespoke printed signs, warning signs, roller banners and much more – all products and prices can be found online at www.hfe-signs.co.uk

Hospitality Technology

Issue 61

CLH Digital


Hospitality TechnologyHeineken Shares Its Insights STAFF TRAINING John Gemmell, On Trade Category and Commercial Strategy Director at HEINEKEN UK offers advice on how hospitality employers can use technology to train their employees: Operators can take advantage of technology to train staff remotely and flexibly to ensure the highest standard of service as we move towards full reopening. Engaging with staff and employees in the current climate is crucial. In a recent CGA survey, 71% of Business Leaders said that employee engagement would be a key focus for ensuring a smooth reopening period . Hello BEER is a mobile app designed to allow operators to maintain staff engagement, improve cellar management and reduce wastage costs. With almost 1 in 3 pints served through dirty lines and 2% of all drinks poured ending up in the drip tray due to poor pouring and incorrect storage , you could literally see the return on your investment. Moving from 50% to between 90-100% of beer being served through clean lines could mean tapping into an extra £25,000 profit per year, per outlet . In an industry with typically high staff turnover, training can be costly and time-consuming. From just £2 per learner per year, Hello BEER provides accessible and flexible mobile training – plus is available free to direct HEINEKEN customers through the HEINEKEN Benefits Bar. We know that well-trained staff are typically happier and more loyal, so HEINEKEN can help your bar staff deliver a great customer experience while also saving you money. It’s clear what consumers have missed during lockdown, and that’s the unbeatable pub experience and the quality of a perfectly poured pint. Excellently trained staff with correct beer and cider pouring practice will ultimately help you sell more great quality pints, keeping customers happy and making your outlet more profitable. The proper pub experience is one of a kind. Whether it’s a knowledgeable member of staff explaining a new dish on the menu or a freshly pulled pint, well trained staff offering a quality experience will help customers feel safe and fall back in love with the Great British pub.

CELLAR MANAGEMENT Richard Stephens, Head of SmartDispense™ and Draught Quality at HEINEKEN UK considers the role tchnology can have in good cellar management: A good cellar management routine is an essential part of any pub’s success, helping to produce quality pints and boost profitability. It’s vital to: • Ensure line cleaning is carried out to correct procedures every seven days (except HEINEKEN SmartDispense™ systems, where line cleaning can be extended to six- or even twelve-weekly, if needed at all), using brewery recommended detergent. Remove and clean nozzles in hot water after every session, use sanitiser spray for keg couplers, keg wells and cask taps, and ensure the sump is clean and working correctly. Always wear the correct PPE when line cleaning.

• Keep cellars at a constant temperature of 11-13°C by installing a wallmounted thermometer, regularly topping up cooling equipment with water, checking fans and condensers are free from dust and blockages and keeping a planned schedule of maintenance to avoid costly breakdowns. If the cellar is too cold, cask ales will be flat and may have a chill haze. If too warm, beer may develop a fob which causes wastage. Inexperienced bar staff can pour good beer into the drip tray when there is too much fobbing, which affects yields and increases operational costs for your business. • Ensure that, where possible, only one member of staff should enter the cellar per session as long as restrictions are in place, to facilitate social distancing – washing their hands thoroughly before and afterwards. Consider having a dedicated person or couple of people for cellar management throughout the week. • Create more serving spaces where possible. If space allows, relieve pressure from the main bar and help the customer journey by installing a second bar that serves your most popular drinks, ideally outdoors. Make use of countertop draught systems such as BLADE, or think about renting moveable SmartDispense™ BarPro systems, to help you serve more quality pints during busier seasons, ultimately putting more money in your till. • Focus on quality. It’s clear what consumers have missed during lockdown, and that’s the unbeatable pub experience and the quality of a perfectly poured pint. To deliver on quality, upskill bartenders on beer and cider service with staff training such as Hello BEER, covering everything from cellar to glass care, as well as safety and hygiene. • Review your venue’s capacity with the latest restrictions and manage your range accordingly to maintain quality. It’s important to maintain throughput of at least 1 keg per week per tap so you continue to offer a great standard of beer and cider service. Upon reopening, consider starting with a smaller draught range, particularly if your capacity is restricted. For those with outdoor spaces, remember to allow to restrictions such as the rule of six and social distancing. As government restrictions phase out and capacity returns to normal, look to expand your range accordingly. • Be particularly mindful of your cask range. Taking the time to organise your cask offering according to throughput will be crucial to maintaining the beers’ good quality. Consider reducing your range during the week when trade is quieter – perhaps offering just one well-known brand to satisfy the majority of cask ale drinkers. We would recommend starting your range with an Amber ale as these hold a 67% volume share of the category and are preferred by 41% of ale drinkers . When trade picks up at the weekend or over time, look at expand your range to include Golden ale which is the second most popular, then a second Amber followed by Dark ale. 90% of beer and cider sales come from draught , making the dispense system the beating heart of any pub or bar. Now more than ever, operators need to drive footfall, prolong visits and ultimately deliver a great customer experience every time. Draught systems that contribute to this are worth the investment, taking unnecessary burdens away and giving operators time to focus on running their business. HEINEKEN SmartDispense™ is an industry-leading business solution, connecting dispense technology with service and the insights that an operator needs to improve their quality, reduce waste and save time. For SmartDispense™ customers, HEIENEKEN provide a 25-point line cleaning service, eliminating the need to carry out a line clean every week. This process limits waste and reduces the environmental impact – saving time, cleaning materials, water and gas. For the average pub, this equates to 1,500 pints of beer and cider, 10,000 pints of water and 156 cleaning hours saved per year. Our most recent innovation, SmartDispense™ Cellar Manager, helps operators further

reduce energy costs by an average of £720 per year by measuring the temperature of the beer and cider at the keg, rather than the temperature of the cellar. HEINEKEN works alongside operators to determine the best SmartDispenseTM technology to suit their venue. What’s more, our technicians will right-size the bar, avoiding over-tapping and reducing unnecessary costs of up to £500 per tap per year . Even prior to the respective government roadmap announcements, a recent survey found that 53% of people said they would be more likely to visit a pub if it had a beer garden, increasing to 67% among 25 to 34year-olds . Access to a garden or outdoor space is among the top two traits consumers will be looking for when pubs reopen . Making the most of outdoor space will help facilitate social distancing whilst increasing the capacity of the outlet, drawing in passing trade and allowing operators to host events and different occasions. With confirmation now that from April, pubs with outdoor spaces in England and Scotland (Wales tbc) can welcome back customers, those offering additional outside service spaces with one of the wide range of systems available from HEINEKEN SmartDispenseTM will be able to increase their speed of service whilst still delivering on quality. With 55% of drinks sold in the pub being either beer or cider , the extra bar space should in turn increase customer satisfaction, dwell time and spend. Changes to your outdoor space can take time to implement, so now is the opportunity to consider how best to develop your business and enhance the customer experience. The SmartDispense™ service also offers all customers the unique benefit of the HEINEKEN Buying Club – a free service that provides access to leading tools, services and suppliers at discounted prices. The average pub saves an estimated £5,000 per year as well as time and effort negotiating with suppliers. Operators benefit from 100% of the discounts negotiated through the combined buying power of HEINEKEN and Star Pubs & Bars. Whether it’s utilities, waste disposal, catering equipment or marketing tools, the HEINEKEN Buying Club has got it covered.

EPOS John Gemmell, On Trade Category and Commercial Strategy Director at HEINEKEN UK says: We know that right now, customers are leaning on technology to make them feel safer, so operators need a way to build their confidence that doesn’t interfere with daily operations. The pandemic has driven new behaviours to which operators have adapted and responded. Previously, Order and Pay apps accounted for a tiny proportion of actual transactions and now it has become an accepted habit – if not an expected resource. Research has found customers are now spending an average of 20% more through digital ordering channels compared with traditional EPOS, while mobile order and pay now accounts for almost three quarters of transactions across the sector . This behavioural change can unlock opportunities for operators as they become less reliant on staff to place and process orders and take payment, allowing employees to focus on guest experience and valueadding activity. We predict digital ordering via table apps will continue to play a huge role in the hospitality customer experience in 2021. The operators who are thinking holistically about tech and able to unlock its full potential will be those who survive the short term and thrive in the long term. Connecting and reconnecting with customers is arguably more important than ever before. Whilst operators should be taking advantage of innovations in technology that help ensure a safe and efficient reopening, it’s important to remember that the pub is a social hub at the heart of the community. Having spent months at home, consumers will be looking forward to the well-rounded on trade experience they have missed; from the perfectly poured, quality pint, great conversations and the friendly greeting of staff. Operators should prioritise adhering to guidance in terms of social distancing and reducing contact, however any opportunity to welcome customers, offer food and drink recommendations and engage more personally must not be forgotten.

Please mention the Caterer, Licensee & Hotelier News when replying to advertising


CLH Digital

Issue 61

Hospitality Technology

It’s Time To Refine The Industry’s Digital Front Door By Richard Drummond, COO of Hop Software the cloud-based Property Management System (www.hopsoftware.com)

In the wake of the COVID-19 pandemic, the hospitality sector has had no choice but to opt for a digital-first approach to engage with its customers. Although this presents some challenges, it also offers an opportunity to move away from conventional marketing methods and refine the industry’s digital front door. For hotels in particular, the quality of their online presence as travel reopens will be crucial to ongoing success and sustainability. This is even more vital when you consider that 55% of people use search engines as their main channel to research holidays according to our recent research of 2,000 UK consumers. The same study found that almost half of Britons plan on taking a Staycation in 2021, with a quarter intending to go abroad and 13% saying they’ll do both. So, it’s clear that the public are eager for a getaway, but hoteliers need to evolve to fit the needs of the modern consumer if they’re to thrive.

BOOKING ONLINE: BRITAIN’S BIGGEST TURN-OFFS While many are eager to book a holiday, there are a number of factors in the online journey that make consumers hesitant to book online. We found that almost half (42%) of the British public are put off booking online by hidden costs, while a third expressed concern about prices increasing before having the chance to book. Uncertainty also remains apparent, with 1 in 4 respondents saying they are put off booking by a lack of COVID cover options. For hoteliers, it’s important to note that holidaymakers aren’t always looking for the cheapest deal – they simply want to know upfront how much their trip will cost and that the price they’re quoted is what they’ll pay. Hidden

costs can leave consumers feeling misled by your brand, meaning they may not only book elsewhere, but avoid you in future too. This is an easy fix for hoteliers, so ensure you’re transparent with costs to gain consumer trust - don’t leave it for the small print! It’s not just cost issues that put people off booking online – intrusive data collection also came high up the list, with 1 in 5 respondents being turned off by lots of personal information being collected. This is hardly surprising following a string of high-profile data breaches in the media recently, including that of the test-and-trace system. Again, this can be a simple fix for hoteliers, consider avoiding obtrusive data requests and pop ups as soon as someone lands on your site. By capturing data in a creative manner at the right stage of the user journey - perhaps during exit-intent or with an incentive or blog - data capture can work for both you and your customer.

BOOKING ONLINE: WHAT CUSTOMERS WANT As consumer behaviour has changed, consumer preference has shifted too, and in an increasingly online world, people now demand easy-to-use websites and booking systems. Websites have evolved into something much more than just text on a page; holidaymakers expect your website to deliver quality content and a seamless experience. Almost half of survey respondents said that an easy-to-use website would make them more likely to book a holiday, whilst one in five were put off by confusing websites. By investing in your user experience, web visitors are more likely to stay on your website for longer and visit multiple pages, instead of growing frustrated. The quality of content on a website was also an important factor, with a third of people we surveyed saying that enticing photography would have a positive impact. Now more than ever, an appealing web presence is imperative. So, ensure you have professional imagery, clean colour schemes and short, enticing chunks of information that make the user want to read on. The pandemic has accelerated a change in how the industry engages with its customers, but as consumer habits evolve, hoteliers must evolve with them. This year, will undoubtedly present more challenges for the sector, but with those come opportunities. The hoteliers that invest in their digital presence now will reap the rewards in the coming months.

Point of Sale Technology Designed for Hospitality ShinHeung Precision Co., LTD, (also called, SHC) is a leading corporation which provides the best quality precision machines. SHC was found in 1968 and have 16 affiliates in 11 countries. We have 25 offices and factories around the world with HQ and main factory located in South Korea. SHC maintains partnerships with Samsung, LG, Hyundai, Toyota and etc. with its own precision technologies accumulated over the years. SHC took over ECR business from Samsung in 2001, establishing SAM4S affiliate specialized in store automation products such as ECR, PC POS and Receipt printers, having its office in Seoul, Korea. We have human resources with knowledge of more than 30 years of experience in the store automation field. We now produce most sophisticated and diverse prod-

ucts to the world-wide market. Our store automation products are extensively used in over 80 countries, having around 100 partners all over the world. Due to global pandemic, the demand for contactless product such as Kiosk for self-ordering & self-checkout has increased rapidly. To correspond to the market’s demand, we have launched 15” and 21.5” Kiosk models for the market’s safety and businesses. Moreover, we plan on adding 32” Kiosk model in the 2Q of 2021. Since 2012, we have been attending retail technology related exhibitions such as EuroCIS, EuroShop, NRF, Computex, GITEX and etc. When we become a safer place for us to freely interact with each other, we would be more than happy to meet you in person and introduce our products. See the advert on the facing page for details.

It's Time For You To Get Budget Proof By Dan Brookman, CEO of Airship (www.airship.co.uk) and Toggle (www.usetoggle.com)

Now, I am an optimist. Those who know me, know that I have a passion for business and generally a positive outlook; especially around the hospitality sector that I’ve spent my working life in. My preset as a founder and entrepreneur is to push for business growth and to seek out opportunities, however there have been occasions over the last year when I shouldn’t have jumped as quickly as I did, consolidation and cost control would have been a better strategy. It’s a tough shout though when you’re pushing for growth. Budgeting though, enables control of costs and as long as you know the costs coming down the track, you can turn dials based on expected revenues. Right now the future remains uncertain but one thing we do know is there’s going to be an immediate boom for hospitality - we’ve seen it already in the volume of bookings and we’ve been incredibly lucky with sunny (if not chilly) trading. This boom might be followed by a lull, or further restrictions, or it might just all get back to normal. But whatever the future, the key now is to control costs,

maximise margins and make the most of this initial surge of customers. There’s going to be a deluge of new data and you are going to want to market to that data. Platforms such as Mailchimp charge based on the size of your lists, some platforms have additional broadcast charges alongside licenses; you succeed and then you pay more money for your success. Whereas Airship and Toggle are #BudgetProof. Any customer can sign-up and the price will be fixed for the length of their contract. This is no matter the size of your database (nor how it grows whilst we’re working together) or the amount of emails that you send. Or the revenue generated through Toggle. Or the amount of support that you use. Now’s the time to choose partners which won’t penalise you for your success. Where you won’t be charged based on volume, where you won’t be refused additional support when you need it. Choose one that wants you to succeed. Visit www.airship.co.uk and www.usetoggle.com

Hospitality Technology

Issue 61

CLH Digital


CaterCloud Enhances its FREE Offering - The Secret Ingredient to Menu Management Success and Compliance with Natasha’s Law costing system offers a wealth of enhanced functionality to help caterers gain significant efficiencies in their operations, to control costs and profits. CaterCloud helps businesses ensure food safety remains a key focus. With food labelling regulations set to change in October 2021, as a result of Natasha’s Law, all England-based businesses working in the food industry will be required to clearly label all foods for direct sale, produced and packed on their premises with a full list of ingredients detailing the full allergen profile. Designed to help businesses prepare for this upcoming regulation, CaterCloud provides sub-allergen information and tagging; QR Code menu scanning for live allergen and nutritional information, along with the ability to print Natasha’s Law compliant food labels. CaterCloud also offers customers access to a range of accredited training for allergen awareness and food safety in conjunction with Allergy Accreditation.

Manchester-based, e-f group has released the latest enhanced feature version of its FREE TO USE cloud-based, menu management platform, CaterCloud.

Shop Local The easy-to-use, next generation allergen, nutrition, menu planning and

CaterCloud’s innovative functionality also boasts many other benefits to enable easy to use menu and cost management for caterers across the hospitality, healthcare, education and retail sectors. The flexible menu planner, with a drag and drop feature, allows the user to instantly evaluate rotational menus, costs and nutritional values using the nutritional database with 1,000s of ingredients. All this combined allows your business to assess its performance using the interactive KPI dashboards. The loyalty programmes were the backbone of the global operators’ distribution strategy’, but their power is stripped out when the frequent business traveller is grounded. As the pandemic makes its presence felt, the global players have had to cut their staff and pull back on their marketing as they moved into cash-preservation mode, just as their franchisees desperately needed that distribution support. Hoteliers have been forced to turn to different sources for guests, including construction and key workers, but without the history of looking for solid, reliable sources of revenue, their success is patchy. At Magnuson Hotels, the group has years of experience in bringing in the guests that others have passed by, allowing owners to outperform the market during the pandemic. In 2020, Magnuson Hotels’ local business strategy outperformed the USA RevPAR average by 3X, and largely via a foundation of local business for each of its hotels.

The hotel sector has realised that global brands means global marketing and when the global market falls away, they do not have the people or the experience to bring guests in through the door from alternative markets.

Tom Magnuson, Magnuson Hotels’ CEO, said: “With international leisure and the largest corporates grounded, hoteliers are having to look local to fill beds. “Traditionally, the big, global operators have built their businesses around

Users of CaterCloud have special access to the e-foods’ Buyers’ Club and benefit from its substantial buying power. The Buyers’ Club is made up of a network of trusted accredited suppliers across the UK. Users can purchase food and non-food goods from these suppliers and expect to generate savings of between 5 to 10%. Paul Mizen, Chief Executive, e-f group said: “During the pandemic we haven’t rested on our laurels and we’ve been working hard behind the scenes internally and with existing clients to innovate and enhance the features of our Catercloud system. With the hospitality industry, set to explode again, we wanted to be ready to offer that sector especially, this enhanced FREE software which will most certainly help catering managers and chefs maximise efficiencies, streamline processes and save costs. We continue to be at the forefront of delivering the innovate features the industry needs. As we’ve previously stated this is our way of giving something back to the industry upon which our business was founded.” CaterCloud is without doubt the smartest, most intuitive platform available to caterers. For more information go to www.catercloud.com or www.e-foods.co.uk or see the advert on page 36. being able to fill hotels with the top-tier loyalty members, the road warriors who spend over 200 nights a year travelling. But that market does not exist at the moment and it is not clear when it is coming back.” ‘Our strategy always has been to secure 50% of your business base through local segments such as construction, government, transportation, security, medical. These segments always ravel 52 weeks a year, and will protect hotel owners though ups and downs.’ “What we have seen is that SMEs are sending their folks out on the road by car, and that the leisure traveller is also staying close to home, enjoying rediscovering what is around them. At Magnuson Hotels we have always looked for guests which others overlook and during the past year our local teams have been working with care providers and building firms, even monitoring development plans to see where demand will pop up. Where other companies have had to turn to the expensive OTAs, we’re proud to have been able to bring guests in without it costing the hotelier.” See the advert on the facing page for details, email info@magnusonhotels.com or visit www.magnusonhotelsworldwide.co.uk


CLH Digital

Hospitality Technology

Issue 61

Table Tap Offers Exceptional Customer Service and Social Distancing at Dusk Top nouvelle restaurant and lounge, Dusk, Brentwood, has installed Table Tap, an innovative solution to help customers and waiting staff communicate from leading telecommunications company, Brentwood Communications. With a single tap on a button, customers can inform staff that a table is ready to order, pay the bill, or simply call for the waiter’s attention without leaving their seat. Sharif Uddin, Co-Owner, Dusk, says: “We have a large alfresco dining area and were concerned there may be crowding in bar areas, with customers ordering drinks or wanting to pay a bill. Thankfully, we decided to trial Table Tap to see if it could help customers socially distance and enable us to deliver excellent customer service.” He continued: “Table Tap has been great, it’s helped us keep customers in their seats, which is ideal for social distancing. We run a very fast-paced dining environment with 28 tables, we pride ourselves on exceptional customer service and thanks to Table Tap,

we’re able to be on top of our game.” Table Tap runs over a radio frequency and transmits a signal from a button placed on a table, which connects to a watch on a waiter’s wrist and can be set-up in just five minutes. James Miller, MD, Brentwood Communications, adds: “The idea for Table Tap came about after we installed similar technology into fitting rooms for Nike stores across Europe, which allowed people to alert staff it they wanted to swap items. We knew we could adapt this technology for the hospitality sector, which would be vital as premises re-open, helping customers to remain seated, stick to social distancing rules and still experience quality customer service.” Table Tap is available for free trials, visit www.brentwoodradios.co.uk/tabletap.

GonnaOrder, The Online Ordering System That Delivers ROI Looking for a cost-effective, highly configurable food ordering and payment solution for your business? LOOK NO FURTHER! GonnaOrder is here to support businesses becoming truly independent, streamlining their processes and gaining back control of their business.

THE FUTURE OF ORDERING IS DIGITAL While online ordering and delivery were already gaining momentum before the coronavirus outbreak, the pandemic accelerated their adoption. Interactive QR menus, online table ordering, and online payments—all solutions offered by GonnaOrder—are about to become the new norm at the restaurant of the future.

TECH ON THE TABLE: QR MENU & ONLINE TABLE ORDERING Using GonnaOrder’s self-ordering system, table ordering and QR menu technology will help you boost your sales by increasing table turnover and operate in a more efficient manner. Ordering through QR menus empowers your customers to safely order and pre-order faster from anywhere (their table, home, office or on the road). This will result in higher profit margins and greater customer retention—with an end-to-end seamless dining experience.


Third-party delivery companies are causing alarm for many restaurant, bar and pub businesses with their increasingly high commission fees. GonnaOrder not only help you break loose from third parties by digitally controlling customer data and menus with 0% commissions, but also allows you to build customer loyalty with a rich set of features (such as special offers, giveaways, discount vouchers).


0% commission online ordering app for takeaway and delivery Dedicated Consumer Mobile App Improved table turnover with an easy-to-use table ordering system Branded native iOS and Android App Streamlined operations with automatic order printing More repeat customers with frictionless loyalty features REGISTER FOR FREE TODAY! Try it for Free today! Visit: www.gonnaorder.com or contact our sales team at sales@gonnaorder.com

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Stop The Spread – Keeping Your Customers Seated & Safe!

The perfect solution ffor or any business looking to add a buzz to their customer e xperience with a experience fantastic Covid compliant service innovation! With a single tap customers can call ffor or attention xpect! and get the rapid response they expect!

All-in-One Payment and EPOS Solution Gives Hospitality Vendors Flexibility To Cash In On Post-Lockdown Demand

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7DEOH7DSLVDVLPSOHDQGǧH[LEOHZLUHOHVV         service button for hospitality, leisure and retail that will improve customer experience and boost sales




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Anderson Zaks, an independent, UK-based multichannel Payment Gateway, together with leading EPOS provider SPARK EPoS, have launched a new mobile payment solution designed especially for the hospitality sector. With the UK lockdown now lifting, restaurant, pubs and cafes are preparing for a forecasted pent-up demand not seen since the ‘Roaring Twenties’ and post war boom. The new solution enables restaurants and cafes to extend their offerings with outdoor service options, including drive thru’s, mobile stores and pop-ups, as they welcome customers back within social distancing guidelines. The hospitality solution works on Android handheld devices and with wi-fi connectivity provides full order menu management, including kitchen printing and order and contactless pay at the table. Even if the wi-fi connection drops out in the middle of a field at a festival, the devices can still take transactions, which means no missed sales. The payment system is

integrated with stock control systems, so orders and payments can be easily reconciled with goods and produce sold for accurate stock management. Staff tips are also managed effectively, keeping staff happy. Iain High, CEO at Anderson Zaks commented; “The recent global disruption has been a difficult time for many businesses in the hospitality and retail sectors. However, experts, not just statisticians and economists, are forecasting a demand for travel, eating out and entertainment not seen since after the last two world wars”

For more information please visit:


Hospitality Technology Less Work and Better Results? Your Guests Hold The Secret

There’s a growing trend amongst your guests, and society in general, that can go a long way to helping you manage your property easier and more successfully. You may have noticed more and more people managing their home life, work days, and holiday trips online via their smartphones or computers. They make notes, keep appointments, research, socialise, do their banking, and book travel. The advantages of this are all based around convenience, speed, and simplicity. It keeps all their information in one place, lets them perform actions quickly, and reduces the chance of losing information or recording something inaccurately. Have you ever thought “there’s got to be an easier way to run my property”? Small accommodation providers can achieve this same

sense of convenience and simplicity with hotel management software. Eliminating your need for physical notebooks or ledgers, manual data entry, and time-consuming admin, software makes running your property as easy as using an app on a smartphone - as so many of your guests do. There will always be a perception that technology is complex and difficult to understand, and only people with a background in tech can understand it. This is not the case at all. In fact some providers design their software for exactly your property type, to the point where you can get started within a day. To learn more about how you can run your property better and get time back in your day, check out Little Hotelier - a solution built specifically for small accommodations. For further details visit the website at www.littlehotelier.com/hotel-management-software

The New Agency Fighting for a Greener Future Launched this Spring, Warrior Agency is an agency doing things differently and delivering a UK first in green services to help transition organisations to a more sustainable future. Founded by Lizzie McManus, Warrior Agency, is an agency supporting the hospitality sector with the usual PR, social media, influencer, digital marketing, design and website services, as well as offering Green Audits and a Green Consultancy service. Lizzie explains: “Warrior’s Green Audit looks at all elements of your business, offering ways you can reduce costs and carbon emissions. We help you plan a steady transition to a more sustainable future, all on

your own terms and in manageable stages. Warrior will be there every step of the way including project creation and inception, employee engagement, reviews, completion, accreditation, and public relations to share your positive news.” The Green House Hotel in Bournemouth was Warrior’s first client for the Green Audit, Olivia O’Sullivan, General Manager, commented: “We’d been searching for this service for several months, and couldn’t find it anywhere, so we were delighted when Warrior Agency launched and offered exactly what we had been looking for. Although The Green House Hotel is well-known for its green credentials, and has been voted the UK’s best eco-boutique hotel a number of times, it’s important to us that we don’t rest on our laurels, and we work hard to remain in that top spot.” To find out more about Warrior’s services visit www.warrioragency.co.uk or email hello@warrioragency.co.uk


A bespoke service that helps your establishment reduce its: • Energy • Water • Waste • Carbon footprint A specialist in PR and Social Media for hospitality, Warrior Agency also promotes your positive changes to your audience.


Issue 61

CLH Digital



CLH Digital

Cleaning, Hygiene and Infection Control

Issue 61

New Campaign Dedicated To Ensuring Hand Sanitiser Practices Measure Up Skin health and hygiene specialist, GOJO Industries-Europe Ltd, has launched a ‘Hand Sanitiser Integrity’ campaign to help businesses sustain safe and effective hand hygiene practice. When hand sanitiser demand outpaced supply during the pandemic, many turned to dispensers and bottles that could be refilled from large sanitiser containers. According to a recent study 70% of businesses sometimes refill hand sanitiser system cartridges, and 60% of these plan to continue those practices when supply chains return to normal, post-COVID. However, they may not be the safest or most effective solution – and can actually pose a risk to public health. These ‘open refill’ dispensers are typically serviced by pouring product into them and are usually ‘topped-off’ from gallons or drums of sanitiser that are not equipped with pumps for individual, portion controlled product usage. Problems associated with this system include branded hand sanitiser products being refilled with other formulas, products mixing into unknown chemical combinations, inadvertent contamination or degradation, and product tampering. All of which can mean an uncompliant and potentially harmful end product. Furthermore, mixing hand sanitisers can result in a poor user experience, producing a watery or sticky product, and can also cause skin irritation , which can all contribute towards lower levels

of compliance. The wrong product could also jam the pump, rendering the dispenser unusable. To ensure hand sanitiser safety measures up, the integrity campaign recommends buyers should: • opt for products that meet key standards, including EN 14476 and EN 12791 • ensure the product is dermatologically tested • check that refills are sealed to prevent contamination. Smart, safe, and sustainable, PURELL® SANITARY SEALED™ refills simply snap into place on site. Since they are sealed at the point of manufacture, the product inside is protected from contamination. Dermatologically tested, PURELL’s scientifically advanced formulation has been proven to maintain skin health, whilst killing 99.99% of the most common germs that may be harmful. It has also passed key norm EN14476 in just 30 seconds . PURELL remains the market leader, thanks to its focus on formulation without compromise. For more information, call +44 (0)1908 588444, email CustomerExperience@GOJO.com or visit www.GOJO.com

Innovative Antibacterial Touchpoint Cover Hospitality Sector Getting Back In The Flow That's Helping Business Reopen Safely! Genesis Biosciences Calling On Businesses To Check Their Drains After Lockdown Global Hygiene company Veraco has become leading innovators in hygiene solutions for frequently touched surfaces like doors, hand rails and touch screens. Their Safe Pad™ range of antimicrobial touchpoint covers are trusted across sectors by the likes of Deutsche Bank, CBRE, Muller, COS, Unilever, Canary Wharf Group, Premierships clubs such as Wolverhampton Wanderers FC and many others. As hospitality and retail are reopening, they have launched the Veraco Clear Range™. They are designed for premium settings where it is important to integrate with the interior design but where hygiene safety is still critical. Veraco products contain a ‘Silver Ion’ technology that attacks harmful bacteria and viruses. The technology kills bacteria by reducing microbial growth up to 99.99 %. It breaks down the biological makeup and prevents its ability to reproduce, multiply and form bio-films.

Antimicrobial silver technology is not new and has been used in hospitals and critical care for a long time. The products work continuously on touch so they provide an important backup to other measures like cleaning and hand hygiene. George Strong from Veraco said “It is really important that we listen to the market and respond to what they tell us. Hygiene safety is critical everywhere but for businesses where the design experience is also critical, that shouldn’t have to be compromised. Our clear range is a perfect solution for restaurants, bars and hotels ” www.veraco.co.uk info@veraco.co.uk 020 8167 2854 See the advert on the facing page for further details.

With hotels, restaurants and cafés closed to the public for months, many commercial kitchens have been left idle and unused and so too have the properties’ drainage systems. As venues begin to reopen, business owners will need to ensure their premises continue to meet all regulations and hygiene requirements which includes maintaining clear drains.

For pubs, restaurants and all other businesses with commercial kitchens there are strict regulations in place for how waste products must be disposed of, in particular fats, oils and grease (FOG). This is to prevent them from reaching water systems and contributing to the increasing fatberg problem as well as blocked pipes, bad odours and potentially flooding. While grease traps are designed to stop FOG from entering the drainage system, regular maintenance to keep them operating efficiently and with minimal odours is essential. With kitchens dormant for some time, and grease traps left untouched, there is a

chance fatty deposits from prelockdown may have caused blockages which inevitably will require chemical or mechanical treatment.

Genesis Biosciences, which specialises in creating probiotic cleaning solutions, has developed a compact and effective system for easily maintaining drainage systems and grease traps. GD Ultra is a simple to use dispenser system which automatically distributes a daily dose of powerful beneficial bacteria that work to break down FOG. The dispenser can easily be plumbed in to the pipe to feed the probiotics in to the system. One 310ml GD Ultra cartridge will last for three months so once installed, it eliminates the need for manual dosing 'and can ultimately reduce waste disposal costs for those in the hospitality industry. To find out more about Genesis Biosciences’ grease traps and drain maintenance range, visit www.evogenprofessional.com

Cleaning, Hygiene and Infection Control Issue 61

CLH Digital


Groundbreaking Health Technology Products Support Hospitality Reopening International, said: “We are looking forward to bringing our health technology to the UK. The announcement from the team at Fujita Health University in Japan further demonstrates that ozone sterilisation technology is a viable alternative to the use of chemicals for disinfection.”

A UK business partnership is bringing health technology to the hospitality industry to support businesses as the easing of lockdown restrictions begin. Scientists from Fujita Health University in Japan have confirmed that low concentrations of ozone gas can be used to neutralise coronavirus particles without causing harm to humans. According to the university research, low-level ozone gas in concentrations of 0.05 to 1.0 parts per million (ppm) could be key to neutralising the spread of coronavirus in healthcare settings such as examination rooms and waiting areas. It also provides hospitality businesses with an alternative method to sterilise the air and surfaces in their premises and delivery vehicles without the use of chemicals. Medklinn International, the health technology company that has pioneered research and development into negative ionisation and ozone in the sterilisation process, already provides air and surface sterilisation solutions in ASIA, the USA, Canada, Australia and Germany. Now the business is set to launch in the UK. Daniel Lu, chief technology and innovation officer of Medklinn

Jasun Envirocare Despite the lockdown Jasun has continued to expand its Air and Water hygiene division within the hospitality sector. Post lockdown Jasun has found that its multi-disciplined approach to air and water hygiene combined with the fact that as a filter manufacturer has allowed it to respond positively to client requests whilst others are struggling to meet deadlines and site requirements. Based in Waterlooville, Hampshire Jasun’s service division is able to provide support nationally with engineers covering the whole country. Where clients also require dire damper testing, which is a legal requirement, they are able to combine this with the other services and reduce overall costs. Jasun is working with some of the UK’s largest chains as well as offering its bespoke service to smaller operations, and even individual sole proprietor sites.

Steve Jones, Brand Manager Medklinn UK, said: “We’re really excited to be launching Medklinn UK. Our products are already used by some of the leading global brands in the hospitality industry, including Hyatt, Mandarin Oriental and Singapore’s Changi Airport. We believe that they will be particularly useful as we make steps towards easing restrictions and reopening the UK following the lockdowns over the past 12 months.” In addition to the latest breakthrough in neutralising coronavirus particles, Medklinn products are also proven to be effective in: • Killing 99.9% of harmful microorganisms such as viruses and bacteria, mould and fungi by destroying their RNA and DNA structure • Eliminating volatile organic compounds (VOCs), including those with adverse health effects • Neutralising allergenic organic compounds such as pet dander and the protein

During the lockdown we saw an interesting mix of business seeing hospitality work drop but at the same time we saw a massive increase in demand for air filters, which we make for all sectors including healthcare. Our broad spread of segments allowed us to offer stability to our existing clients and bring stability to new ones, many of whom have seen their service providers go out of business during lockdown. Call 02392 644700 or email service@jfilters.com

in the faeces of dust mites, which are often the cause of allergies Medklinn UK will offer a range of air and surface sterilisers designed for business use including: • Permanent units for spaces up to 1,000 sq ft such as hotel guest rooms, washrooms, offices and classrooms • Permanent units for large spaces of 3,000 sq ft or more such as hotel corridors, washrooms, restaurants, halls, offices, exhibition centres, supermarkets, food processing and manufacturing plants • Portable units for ad hoc treatments of indoor odours recommended for hotel guest rooms, restaurants and facilities management It will also offer ozone water systems (for washrooms, industrial kitchens, food processing factories) and integrated sterilisation systems (for public washrooms, food processing and F&B outlets and supermarkets). The consumer range from Medklinn will feature two products - one suitable for the home and travel and one for use in vehicles. For further information about Medklinn UK please visit uk.medklinn.com or contact medklinn@tunnelight.net.

Helping Hotels and Restaurants to Bounce Back Aspenprint, a leading design and print agency for the hospitality industry have been busy helping hotels, restaurants, pubs, cafes, bars and food outlets to reopen ready for a busy summer ahead, with many Brits opting for staycations within the UK. After a hectic 2020 providing clients with essential social distancing products such as protective screens, branded face masks and specialist wipeable menu material which can even go in the dishwasher, it’s looking like an exciting start to summer 2021. Popular items so far include giant branded deckchairs (perfect for social media snaps!), revamped interior and exterior signage, newly developed menu designs on a range of paper stocks and scores of branded greaseproof paper. Managing Director, Ian Shenton, comments; "We are

proud to expand our wide range of outdoor solutions to include branded parasols, cafe barriers, swing boards, PVC banners in a variety of sizes, as well as giant and normal sized branded deckchairs to ensure customers have the very best outdoor dining experience. We have also launched our new antibacterial laminate which is proven to kill 99.9% of germs which touch its surface and has been tested according to ISO21702 and ISO22 standards. This protective antibacterial coating can be added to menus, brochures, flyers, posters and more and has been really popular in helping our clients to re-open and stay safe. We’re really looking forward to a busy summer helping our clients to re-open." Follow Aspenprint on social media to stay updated with the latest product offerings. Contact Aspenprint for all your signage, design and print needs on 01202 717418 or visit www.aspenprint.com or see the advert on page 7.

Technology proven to kill viruses and bacteria including Covid 19 at prices that don’t damage your profits

Versa Air+Surface Sterilizer Effective against

Bacteria & viruses

VOCs & toxic gases

Bad smells

Cross infections



Cost effective solutions for spaces 250sq ft - 3000sq ft and vehicles


Distributed by Tunnelight, Telford, UK | medklinn@tunnelight.net


CLH Digital

Issue 61

Cleaning, Hygiene & Infection Control Evaness 100% Biodegradable Consumables Range Consumable Supplies brand EVANESS is the only full range of biodegradable products for the catering industry, from various sizes and strengths of bin liners, to clingfilm and food/freezer bags. EVANESS is a derivative from the word ‘Evanesce” meaning to vanish and the technology used in the biodegradable range is scientifically proven to degrade the material if it gets into the open environment and then facilitate the secondary process of biodegradation, without causing micro-plastics.

brought about many concerns over how to store and handle a range of items, which were handled by many a person to avoid the transfer of viruses and bacteria. Consumable Supplies created a Grip Seal bag which incorporates an advanced British technology D2P by Symphony Environmental, which provides protection to the surface of the Grip Seal bag against microorganisms or viruses for the lifetime of the bag and offers a 99.9% Anti-Viral reduction after 1 hour of contact.

New recent additions to the product range include compostable bin liners which are manufactured to EN13432 certification for home and industrial composting, and the UK’s first ANTI-VIRAL Grip Seal bag, which although are nonbiodegradable are specifically designed to combat the transmission of viruses and bacteria.

Although the bag can be used for the storage and handling of any items you wish to protect, as the product is Food-Safe, it also offers its use to storing food. The initial bag size offered is 150mm x 200mm, so useful for smaller items and can form part of your existing health and hygiene protection routine.

The pandemic

Consumable Supplies strives to offer unique quality environmentally friendlier products at reasonable prices with a great no-quibble customer service. Free delivery on any order. See the advert opposite or visit www.consumablesupplies.co.uk

SanOZone Cleans Indoor Spaces of All Sizes for Covid Safety Ozone sanitising is the most effective way to deep clean residential environments of all sizes and it is easier, quicker, and more cost-effective than manual cleaning or fogging. Once in position, an easyto-use key-pad enables the operator to set the optimal ozone concentration for the size of the room. The system then automatically converts the ambient air into ozone that fills the room, sanitising floors,

walls, ceilings, surfaces and equipment. The complete sanitisation of an average sized room will take approximately two hours. This includes the production of ozone, maintaining the required concentration for total cleaning and then returning the room to its usual habitation state. SanOZone is one of the most versatile and efficient sanitisation systems available to healthcare, commercial property owners and facilities management companies. It offers many benefits over manual cleaning and we believe that it is three times quicker and more efficient than alternatives like fogging. See the advert below for details.

Why choose SANOZONE? ■ SanOzone generates Ozone and completes a deep and accurate sanitation cycle ■ Ozone sanitisation is cheaper and faster than alternatives like fogging ■ Swiftly cleans and sanitises rooms of all sizes, removing harmful microorganisms ■ Reaches every corner of location, acting more rapidly than other disinfecting agents ■ Machine generates ozone from the air, which decomposes to oxygen after use

SANOZONE CLEANS INDOOR SPACES OF ALL SIZES FOR COVID SAFETY THE MAIN BENEFITS OF SANOZONE ARE: • Highly efficient in the fight against Covid viruses • Effective against the majority of microorganisms tested • Requires only low volumes of ozone to kill bacteria, fungus, parasites and viruses • A standalone system that eliminates the need for chemical substances • More cost-effective than traditional cleaning operations or materials • Automatic cleaning cycle; easy to move from room to room SanOZone units are fully mobile, easy to programme for hourly or daily cleaning and have acoustic and visual warning indicators for safe operation. As it creates its own ozone, no chemicals or additional cleaning products are required. There are no ongoing costs.

SanOZone Easybox systems are available from Barbel now, with prices starting from £1,750 ex VAT for the Easybox 5

For more information, contact Barbel on 01629 705110, email info@barbel.net or visit the website at www.barbel.net


CLH Digital

Cleaning, Hygiene and Infection Control

Issue 61

Enhance the Perception of Clean with a Venue That Smells Great Now that the hospitality industry is coming out of lockdown, restaurant and pub managers need to ensure that premises are not only clean and safe, but also restore confidence for returning staff and diners. First impressions count, and can begin before people even see if a venue is clean. The sense of smell is the strongest of the five senses and one of the body’s front-line defence mechanisms, designed to set off alarm bells if a foul smell is detected. According to research, 75% of all emotions generated each day are due to smell, and we are therefore 100 times more likely to remember something we smell over anything we hear, see, or touch. A bad smell is a warning of a bad experience to come.

WASHROOM FOCUS In all premises, to feel safe, consumers need to see – and smell – that the washroom is immaculately clean, but poor plumbing or maintenance, or an inadequate cleaning regime can lead to unfortunate odours which are unlikely to receive 5-star reviews. However, in urinals it is the actual minute-byminute usage that can cause the biggest problem.

“We’ve been solving the most common hygiene issue in urinals for years, as randomly splashed urine causes a headache for cleaners, plus a bad smell and a reduction in hygiene standards. “But there’s something even more important at this unprecedented time. According to The World Health Organisation (WHO), Coronavirus can spread in an infected person's urine. This is called ‘viral shedding’, which means that if traces of contaminated urine become aerosolised and inhaled while using a urinal, the disease can infect others in the washroom1. That’s why P-Wave recently delivered a new angle on splash prevention, coupled with a major step forward in urinal deodorising technology with the launch of a new highly fragranced urinal screen.” To ensure washroom cleanliness and hygiene it is worth installing bio-enzymatic cleaning solutions in cisterns. They release billions of beneficial bacterial to consume bio-materials that cause odours, keeping the bowl clean, blue and fresh, while also reducing water consumption by displacing water that would normally be present. Toilet bowls should not be overlooked, and there are passive highly fragranced solutions which can be clipped over the outside of the toilet rim (under the seat) or hung anywhere.

PASSIVE AND ACTIVE AIR FRESHENERS Passive air fresheners are ideal for smaller areas where consistent fragrancing is important. From simple, highly fragranced units for installation in bins, the back of doors, under a desks or in washrooms, to more powerful units which can be placed near a door or any space with good air flow, the openair design ensures maximum surface area exposure for effective and efficient fragrance release.

Active air fresheners replace aerosols and are better for the environment. Systems are available to freshen small, medium and large spaces. Discrete wall or ceiling mounted systems can comprehensively freshen up to 16m3, and feature an intelligent fan which powers down when the lights go off to conserve the battery. For use in toilet cubicles, lifts, gyms and spas or even on a desk in an office, another motion-actvated solution delivers more targeted, clean and efficient air freshening in small spaces exactly when and where it’s needed, reducing fragrance overload, nasal fatigue, and aerosol residue. Also available are powerful, yet silent active fresheners which feature advanced micro-diffusion technology. Delivering coverage from 200m3 to 1200m3, one option features bluetooth control and advanced programming via smartphone or tablet, while the largest, features fully adjustable start/stop, diffusion and stand-by intervals as well as a weekend on/off function. “When specifying air freshening solutions, restaurant and pub managers also have the environment on mind and only choose and install products and consumables that are 100% recyclable,” says Mark. “As restaurants and pubs reopen, there’s no doubt that first impressions are hugely important and restore confidence. Owners and managers need to do all they can to ensure that staff and guests trust that premises are hygienic, safe and clean. Now is the time to address cleaning and maintenance issues, but also to ensure that premises smell clean and have a pleasant and inviting ambience.” For further information visit www.p-wave.co.uk 1 https://www.who.int/docs/default-source/coronaviruse/who-china-joint-mission-on-covid-19-final-report.pdf

Sundeala SD Safety Screens and Sundeala Safe Push Door Plates Sundeala have been manufacturing in the UK since 1898 and we are now proud to offer a wide range of products to help you create physical partitions and keep environments hygienic and safe. Our Sundeala FR Safe Push Door Plates are 100% coronavirus free in 5 minutes and are designed to be attached to doors with no-screw fixings making them easy to remove after use. Safe Push Door Plates require no cleaning and are fantastic for reducing the spread of viruses from high touch door surfaces. Available in 7 subtle shades, we can create bespoke sizes to fit any door and supply each pack of Door Plates with adhesive tabs to ensure easy installation. Our Sundeala SD Safety Screen is an environmentally friendly safety screen, perfect for encouraging social distancing in high foot fall environments to help prevent viral spread via droplets or aerosolisation. Sundeala SD Safety Screens are made from 100% recycled paper fibres and are highly porous as well as being extremely durable and robust. They are a practical, environmentally friendly way to assist with social distancing and

can be pinned with informational and/or decorative posters, signs and paper. Many products in our Covid Compliance range including Safe Push Door Panels and SD Safety Screens are made using our Sundeala FR Board. After undergoing ISO 17025 compliant laboratory testing we are delighted to reveal that our Sundeala FR Board (used extensively in circulation spaces, corridors and other high-footfall areas) is shown to be 100% safe from viral transmission from contact with the surface and 100% coronavirus free throughout after 5 minutes of infection, making it completely safe to touch, cut, sand and recycle. Sundeala FR Board is manufactured in the UK from UK waste materials. Sundeala notice boards protect the environment outside while improving the environment inside. For any more information or to find out how we can safeguard your spaces, contact our sales team on 01453 708689 / enquiries@sundeala.co.uk

Cleaning, Hygiene and Infection Control Issue 61

CLH Digital


New Ground-Breaking ‘Always-on’ Room Sanitiser System Launched to Help UK Businesses Prevent Transmission of COVID-19 A new ground-breaking ‘always on’ air and surface sanitiser system has been launched to help hospitality venues get back to business by giving customers and staff complete peace of mind. PureSan continuously sanitises any indoor space whilst in normal use, preventing the transmission of harmful viruses and bacteria, including COVID-19. The PureSan window sticker will soon become the internationally recog-

nised hallmark of a space that is continuously sanitised and always clinically clean, ensuring both customers and staff feel safe in a ‘PureSan protected’ environment.

In addition to eliminating COVID-19, PureSan is proven to eradicate over 35 harmful viruses, bacteria and fungi.

The system has been certified and approved by the EPA and NSF, is approved for use on food contact surfaces with no rinse required [NSF rated D-2] and produces no harmful by-products.

PureSan has huge commercial benefits to help hospitality businesses recover from the pandemic, including raising customer confidence and footfall, and dramatically reducing staff absence due to sickness.

Each system has its own SIM card that enables the PureSan team to monitor and control the system remotely 24/7, ensuring hospitality venues can welcome customers inside with confidence. Tested by a UKAS accredited lab in many commercial environments, PureSan is certified and proven to create and maintain a clinically clean indoor area.

The system is highly cost effective with low monthly running costs and can often prove cost neutral with the low cost easily offset by an increase in revenue. For more information, please visit: www.puresan.org

Engraved Table Numbers and QR Discs Facilitate Social Distancing as Pubs and Restaurants Re-Open The hospitality sector begins to re-open its doors after yet another long lockdown faced with the continued challenge to maintain social distancing. Government guidelines state pubs and restaurants should encourage the use of contactless ordering from table and should adjust their service approach to minimise staff contact with customers. Brunel has made a substantial investment in additional state of the art engraving equipment in order to produce individually etched table numbers and QR code discs which will provide clear markings and information for the public in order to satisfy the requirement for social distancing. The individually engraved table numbers and discs will enable customers to link to Apps or menus, reducing staff contact and eliminating the requirement for hard copies of menus. “We are working hard to keep the British hospitality industry going through these difficult times and we have invested heavily in new equipment to ensure that we can answer the increasing demand for our engraved products”, said Martyn Wright, managing director of

The Jade Air Purification System The Jade Air Purification System is among the most advanced and effective Air Purification Systems on the market today, bringing the clean, fresh and re-energising air to your business premises. Engineered to maximise the air change rate by moving large volumes without the air drag that often occurs in more inferior air purifiers. The top air outlet design allows air to cascade out the top and efficiently flow throughout the room while keeping the sound volume at an industry leading low level. It's as quiet as a standard household dishwasher. Household quiet, but with the strength to provide healthier air in even the most demanding of environments.

Brunel Engraving and founder of the company. “Many pubs and restaurants have been undertaking major renovations during the lockdown period and we have assisted with their efforts to maintain social distancing by supplying table numbers, QR code discs, signage, PPE Visors and distancing floor stencils which will be used in the new public areas as businesses open their doors to the public once again.” Established over 30 years ago, Brunel Engraving is a pioneering engraving specialist which leads the way in technical innovation. The company has ISO9001 accreditation and its highly skilled team of professional engravers is trained to the highest standards in the UK. In addition to rotary engraving Brunel offers laser engraving, chemical etching, anodic print, dye sublimation print, flatbed UV print and wide format UV print. For further information please contact: 01275 871720 Email: info@brunelengraving.co.uk Website: www.brunelengraving.co.uk See the advert on the facing page for further information. Our exclusive six stages of technology not only filter the air – we also sterilise it. We diminish everything that is in the air: bioaerosols, odours, gasses, disinfectants, particulates, moulds, viruses, bacteria and fungus. We also re-energise the air to combat fatigue and to give the air a ‘lighter’ feel. Headaches, fatigue, itchy eyes, dry skin, coughing, sneezing, and the need for inhalers are all ways polluted air can cause discomfort and inconvenience. We eliminate the causes of these problems. The Jade is designed with premium in mind, in its beautiful contemporary styling on the outside, its sophisticated technology on the inside, and its airflow performance throughout. Find out more or purchase your Jade unit at www.scaukandireland.com


CLH Digital

Cleaning, Hygiene and Infection Control

Issue 61

Amaryllis Cleaning Services It’s imperative that businesses within the hospitality industry are on their game. Given the current pandemic, quality clean is now a basic requirement necessary for the industry to function effectively, keeping both customers and employees safe.

Amaryllis Cleaning Services Would you like to entrust the chore of cleaning your business to professionals in order to save on time? Amaryllis Cleaning Services put the needs and requirements of our clients at the heart of everything we do.

Tel: 020 3722 6372 or 07306 888590 Email: nickymedley@gmail.com

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Amaryllis cleaning services has consistently been delivering to its clients, quality cleaning. Managing some of the most prestigious 5-star pubs and restaurant, Air B n B, hotels etc. Their portfolio management caters to extraordinary standards with meticulousness and attention to detail which cannot be faulted. The company and its staff has continuously gone beyond what’s required in delivery an exceptional service. Why choose Amaryllis cleaning? They have consistently catered to the hospitality industry, before the pandemic and will continue after such as “Their reputation is built on quality” The company makes their clients needs their priority. Amaryllis will assist businesses in the hospitality industry to maintain high standard, elevate those which are struggling at the moment through implementation of proactive viable cleaning

solutions and programs which are unique to their needs. Whilst the cleaning industry is now over run with companies offering the service, quality companies are hard to find. There is a difference with merely offering a service to meet the demand and catering to each company’s needs. Amaryllis cleaning services will improve the quality of your businesses and customer experience. They are a cleaning company of the highest standards which is reflected in their day-to-day operation, staff, policies, procedures and the service they provide. The company is multi-faceted. Offering day to day contractual and one-off cleaning services to hotels, Air B n B, Pubs, Restaurant, Bars, Clubs etc. So, whilst you plan for the future, pulling more customers through the door, selecting wine, ale, spirits for the coming events and seasons, opulently relaxing staycations, your loyal customers anticipates the next mouth-watering taste bud adventure, Amaryllis has already prepared you for tomorrow. Tel: 020 3722 6372 or 07306 888590 Email: nickymedley@gmail.com

Swiftclean - Air, Water and Fire Compliance In a post lockdown world, as well as food and COVID safety, it is essential to safeguard indoor air quality, water cleanliness and fire safety.

Airborne fat, oil and grease, released by cooking, accumulates in layers in your kitchen extract ductwork, hood and canopy, creating a potential fire risk. This grease must be removed regularly by expert technicians, in compliance with TR19® Grease, which is issued by BESA. A simple wet-film test tells us if a clean is due post lockdown. If you don’t comply with TR19 Grease®, and there is a fire, your insurance provider may refuse to pay out and you could be prosecuted for negligence.

Similarly, you must protect your water system’s cleanliness and protect it from legionella outbreaks by complying with L8, issued by the Legionella Control Association. If you had to shut down due to COVID, your water system should have been recommissioned and flushed through. If your risk assessment is out of date, you must get it updated. Again, you could be prosecuted for negligence if you haven’t complied. Your indoor air quality should also be safeguarded by complying with TR19®, the leading guidance on ventilation system hygiene, also issued by BESA. Clean ductwork means cleaner, healthier air. Visit www.swiftclean.co.uk

Outdoor Spaces The Cinders ‘Classic’ Barbecue The Cinders ‘Classic’ barbecue has exceeded customers’ expectations for decades, due to its unique, patented design. It easily cooks 1000 burgers in one session but being a true workhorse is not its only selling point. Robust, reliable and low-maintenance are just three adjectives to describe a barbecue whose repair costs are typically non-existent over long periods, generating a healthy ROI for many years. The Cinders ‘Classic’ comes as a sixfoot long double grill (TG160), or a halfsized single grill (SG80), with both running on LPG and offering incredible food output for the price of the energy used. The user-friendly grills are easy-tolight and powerful, getting up to tempera-

Issue 61

CLH Digital

ture in around five minutes, to quickly feed a queue or facilitate an impromptu pop-up barbecue if great weather arrives. Cinders’ production values are impressive - not only offering a warranty for commercial use, unlike cheap imported barbecues, but also built to ISO 9001:2015 standards. The barbecues have internal self-cleaning too, removing the odious chore of post-barbecue clean-down. The grill merely needs to be left running for a few minutes to burn off residue, which is then brushed away or ejected. Once cool, the Classic can be folded down and easily stored away. Discover more at www.cindersbarbecues.co.uk or call 01524 262900.

Sunshade Services Specialist Bespoke Outdoor Structures Sunshade Services specialise in the design, manufacture & installation of outdoor structures directly aimed at the hospitality sector. There are many things to consider when deciding which type of structure may best suit your needs including appearance, materials, safety, coverage required, planning issues and cost to name but a few. Having a totally flexible approach allows us to offer what we feel is the best all round solution to suit your individual needs. Every structure designed by us can be individually tailored to suit your requirements but allows us to meet any design requirements or site restrictions that may be placed upon.

Many of our structures can also be expanded upon in a modular fashion to allow further or extended coverage of large or awkward shaped areas allowing you to limit your capital expenditure as required. Please either call us on either of the numbers below or email your enquiry to info@sunshadeservices.co.uk & one of our sales team will get back to you as soon as they are free Contact us for your free no obligation quotation & start saving now. T: 01782 398848 / 07807 063734 e: info@sunshadeservices.co.uk

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CLH Digital

Issue 61

Outdoor Spaces

Enhance Your Customers' Experience with Ambimedia range of outdoor high-brightness, weatherproof TV’s which allow customers to watch TV even in bright sunlight, whilst also extending WIFI networks and installing outdoor sound systems to enhance the outdoor areas in anticipation of the summer season and upcoming sports events. In addition to this, we also provide hand sanitizer stations with a built in advertising display, allowing venues to inform, advertise and promote to a captive audience whilst keeping your staff and customers safe.

Ambimedia Ltd provide audiovisual solutions for a range of environments such as retail, leisure, education, corporate and hospitality venues. We provide a whole range of services from specification and design to installation and maintenance and we have our own, award winning digital signage and background music platforms. We are experts in digital signage and work closely with our clients to create a customer experience which exceeds their expectations, whilst offering a cost effective, user friendly service. In recent months, we have helped many businesses adapt to the changing requirements of the new regulations imposed due to the COVID-19 pandemic. We have a

Call us today to arrange a survey with one our technical experts and let us help you transform you venue. T: 01246 906958 E: info@ambimedia.org W: www.ambimedia.org

CambridgeStyle Canopies

CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of made-to-measure aluminium outdoor canopy systems. Our product range includes:

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• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • Solisysteme Bio Climatic Pergolas with the latest Somfy

technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again! Emails office@cambridgestyle.org or visit www.cambridgestylecanopies.co.uk

CambridgeStyle Canopies have an enviable reputation in the hospitality sector for providing shade and shelter solutions for pubs, hotels and restaurants across the UK. We specialise in offering the right covering solutions to maximise your useable outdoor space with our range of madeto-measure aluminium outdoor canopy systems.

Our product range includes:

• Wall mounted non-fragile or glass roof canopies with up to 6m projection and unlimited length • Free standing canopies with up to 12m projection and unlimited length • SoliSySteme Bio Climatic Pergolas with the latest Somfy technology and up to 7.1m post span • Zip Screens and Sliding Glass doors • Heating and lighting upgrades for all canopy systems

Contact us to discuss your needs and arrange a site survey so we can help identify the right solution for your business. We have all the necessary accreditations within the construction sector and provide a no quibble 10-year guarantee on all products to give you peace of mind. Together we can help get business going again!

CambridgeStyle Canopies Ltd 01353 699009 | office@cambridgestyle.org | www.cambridgestylecanopies.co.uk “WE’VE GOT IT COVERED - NOBODY DOES IT BETTER”

Previous Clients Include:

Outdoor Spaces

Environmentally Sustainable, Ecodek Solid Decking Boards With the increase in development of outdoor hospitality areas looking set to stay, more restaurants and bars than ever have been reviewing ways for customers to safely enjoy dining and drinking experiences out of doors, using environmentally sustainable, Ecodek solid decking boards. Whilst many hospitality premises have been closed during lockdown, and others open for the sale of take-away orders only, businesses have been using the period to research, consider and install suitable outdoor dining solutions that can accommodate premises’ customer capacity as regulations change and warmer months approach. With its solid composition - intended to prevent water and moisture from rotting the decking from within Ecodek is a long-lasting, ecologically sustainable solution that offers increased resistance to impact damage. Its

solid structure gives it greater noise absorption properties, so it’s quieter underfoot; helping to reduce noise levels in dining environments. Safer and more hardwearing than a wooden outdoor floor surface, Ecodek is a sustainable and effective alternative to hollow boards. It is simple to install, manufactured in the UK and supported with a 25-year guarantee. Split and rot resistant, this hardwearing decking solution is ideally suited to commercial purposes and can be relied upon for customer comfort and safety in both wet and dry conditions. For further information about the Ecodek composite decking solution, including design ideas, environmental credentials, and recommended installation partners, visit www.ecodek.co.uk or speak to a product specialist on 01978 667840.

Bring In Much Needed Revenue with an Outdoor Menu This Summer

With pub gardens and outdoor seating due to open from 12th April, having an outdoor menu offering will provide a much needed revenue boost for hospitality venues across the UK. We have a wide range of products that will help you create the perfect outdoor kitchen, in any outside space. With the 'super deduction' tax allowance introduced in the 2021 budget, businesses can also reduce their tax bill by 25p for every £1 spent on new equipment purchases, so return on investment can be gained even faster! Crown Verity Professional Barbecues offer a high quality, adaptable cooking solution, with a wide range of add-on accessories for a varied menu. From the compact MCB30 to the MCB72 'King

of the Grill', there is a model for every operator.

Simply Stainless Tabling works alongside Crown Verity to create the perfect outdoor kitchen. Working with our fabrications division we can also offer you a bespoke stainless steel solution for any requirement. Hygiene and safety is still a huge consideration, our Mobile Hand Wash Station & Sanitiser Unit help you to provide hygiene facilities outside for all customers and staff to keep safe. R H Hall offer the full package... From site visit, design and quotation - to supply of the perfect outdoor kitchen!!! Contact our knowledgeable sales team on 01296 663400 or sales@rhhall.com to help you choose the perfect equipment for any operation!

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CLH Digital

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Outdoor Spaces

Café Culture - Pavement Profit and public houses.

We design and manufacturer our own windbreaks and use the best materials available. For anyone looking long term that saves you money as you won’t be replacing cheap internet imports next season. It’s one area where it doesn’t pay to buy budget as the continual bumps and scrapes outdoor goods receive combined with the harsh British climate really needs something tough enough for the job. We also supply Markilux awning which are some of the best made in the industry and Uhlmann parasols another top rated German brand. We are an independent supplier serving the outdoor restaurant trade with supplies for outdoor seating areas. We have some large clients including Gondola group along with many smaller cafe bars, restaurants

Bespoke goods are also a speciality with custom made menu holders, waiter stations and planters all to you requirement. If we can help you do drop a line to sales@cafeculture.biz

Cantilever Bars

Cantilever designs, manufactures and installs bars for the hospitality industry - and we have been doing so since the early 1990’s. We offer a complete service in bar design that includes operational planning, project management and installation.

Alongside so many of our clients, we found last year a challenge and we are pleased to be working again on many new and varied projects. It is great to share the growing confidence of our customers and be part of shaping the future of hospitality as we move out of lockdown. Reflecting the changing times our office has moved to Stonehouse, Gloucestershire and our team of designers are part of the new wave of flexible working arrangements and are geographically spread from Belfast to Bavaria. The majority of our current projects are UK based, but we have projects running in Paris, Italy and the USA. Our team is friendly, professional and dedicated – we can develop and undertake the full build of your

project or we can work with your design and build team and deliver the operational workings of the bar. We hope that 2021 is a successful year for everyone in this business of ours. If you have a project in mind, we love to chat about bars so give us a call. Tel: 01453732040 Email: info@cantileverbars.co.uk Website: www.cantileverbars.com

Design and Refit

Bridge Art At Bridge Art, we are art consultants, committed to quality, aesthetic excellence and client satisfaction.

Working in collaboration with designers, the hospitality industry and private collectors, we offer art advisory, develop concepts and customise art programs to meet

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individual project needs. Not only do we work with a selection of artists to provide bespoke pieces, we also offer in-house design, producing original artwork, picture editing and professional printing. We pride ourselves on our bespoke picture framing service and have an extensive knowledge on a variety of mouldings, mounts, glass and fittings. Our experienced framers will work with you to accommodate your vision and budget, recommending frame and mount designs based on your project.

Art consultants committed to quality, aesthetic excellence and client satisfaction

We provide the full package, all under one roof, from project-brief to installation. To see more of what we do, you can find us on Instagram at @bridgeart1, or visit our website, www.bridgeart.co.uk. If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or sales@bridgeart.co.uk

7 Things to Remember About Commercial Refrigeration Whether you’re unaware of proper commercial refrigeration protocol or you’ve picked up bad habits along the way, there are many foodservice businesses and staff that forget the basics when it comes to running, using and maintaining commercial refrigeration. Any commercial refrigeration is a major investment for a business and so it’s vital to make sure it is used correctly, not only to increase lifespan of equipment but also, critically, for food safety.

This isn’t just a gimmick to create extra work for staff but is vital for food safety and to minimise food waste. 5.DO observe basic food storage rules. Ideally cooked and raw foods should be stored in separate equipment to avoid cross contamination. 6.DO remember that commercial refrigeration requires more attention than a domestic fridge freezer. Vents, condensers and filter areas will attract dust & dirt which must be periodically removed to ensure effective and efficient operation. Regular cleaning and maintenance are vital to performance and to prevent possible breakdowns.

1.DO know what foods should be stored at what temperature. For general produce aim for around 2°C to 5°C. Fresh meat and fish should be stored between -2°C to +2°C while frozen foods should be stored at -18°C or 7.DO pay attention to the climate class allocated to lower. It’s no good just keeping food cold, it needs to be equipment. This denotes the maximum ambient temperastored at specific temperatures to delay the growth of bac- tures that a unit can work in effectively and efficiently and teria and preserve freshness. so dictates where it’s suitable for use. For example, a fridge with climate class 3 is designed for maximum ambient 2.DO monitor and record temperatures. This is good practice for any HACCP plan and also promotes best prac- conditions of 25°C, which lends itself to positioning in a standard storage room. Fridges with climate class 4 or 5 tice and additional food safety. are suitable for use in maximum ambient temperatures of 3.DO clearly label all foods detail30°C and 40°C respectively, therefore ing the contents, prep dates, use by can be situated in the working kitchen dates and the member of staff createnvironment where it tends to be hoting the label. Colour coded day labels ter. are great for at a glance assessment Tele - 01455 815200 of what needs to be used first. Email - sales@ffdgroup.co.uk 4.DO observe stock rotation and Web - www.fridgefreezerdirect.co.uk use the first in first out (FIFO) system. or www.247cateringsupplies.co.uk

We provide the full package, all under one roof, from project-brief to installation. Find us on Instagram at @bridgeart1 or visit www.bridgeart.co.uk If you have an upcoming project or want more information on what we do, do not hesitate to contact us on 01384 380585 or sales@bridgeart.co.uk


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Welcome Your Customers Back With Traditional Pub Chairs

Now that customers are able to enjoy a pint or a pub lunch indoors again, the cosy and inviting atmosphere traditional pub furniture creates is once again a key factor when it comes to attracting customers through the doors. Comfortable seating is key for a night at the pub, which is why Trent Furniture supply a selection of traditional chairs designed for comfort, durability and style. The Straight Leg Mates Chair is a colonial style chair, available in three wood finishes with the option to upholster to match your interior

scheme. Alternatively, opt for the Straight Leg Captain’s Chair with its spindleback design and turned wooden legs, also available as a tall chair. For a traditional chair that is equally at home in a café, restaurant, bar or pub, Trent’s Boston Side Chair is a stylish and versatile choice with the option of adding hardwearing faux leather or fabric upholstery and teaming with the Tall Boston Bar Stool and Boston Armchair. To find out more about Trent Furniture’s fantastic range of traditional chairs, with prices starting from just £48.90 for the Straight Leg Mates Chair, please visit www.trentfurniture.co.uk or call 0116 2864 911.

Seating with Wider Appeal from ILF Chairs make your customers want to come back?

Hospitality has now got the Green light last to reopen outdoors from the 12th April. Will you be ready and able to cope with the rush? Will your Café, Restaurant, bar have the right outdoor ambience and comfort to stand out from the rest and

Never fear, ILF Ltd. have the solution with a comprehensive selection of outdoor chairs and tables in many finishes and colours which we are able to supply quickly from either our UK location or our European location. We have selections of seating in aluminium, resin, plastic, polycarbonate, teak and imitation rattan plus, there are also tables and barstools for exterior use. Whatever your outdoor furniture needs might be we at ILF are here to help. Why not contact us on 01293 783783 or send an email to:- terry.kirk@ilfchairs.com

Please mention the Caterer, Licensee & Hotelier News when replying to advertising

Design and Refit

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Flameless’ Unique Fragrance Diffusing Candles Flameless’ unique Fragrance Diffusing Candles use proprietary technology to give you the ambience and fragrance of real scented candles, slowly diffusing a natural fragrance made from essential oils, with the added benefits of safety and convenience. Simply use the Flameless remote control (included with each candle) to turn on your Flameless candles as you enter the room or control candles in high or difficult to access places, such as shelves or mantelpieces. The remote has a variable security timer that can be set for 4, 6, 8 or 10 hours so that your candles come on at the appointed hour and turn off after the set time. Flameless candles can safely go where real ones can’t, which makes them ideal for hotels, restaurants, bed & breakfasts, care homes and those places with young children, pets, the elderly and the

merely forgetful! Features Include: • Made in Real Ivory Wax • Exclusive Flameless technology creates a lifelike flame • Flameless diffusion system dispenses natural essential oil fragrances • Use with Flameless Fragrance Pods (sold separately) • 550 Hour Run Time • Includes Remote Control with variable security timer • Includes 2 x D Batteries • Height 21cm, Diameter 9.5cm Flameless Candle’s are exclusively distributed by Virtual Candles Ltd Email: simon@virtualcandles.co.uk Telephone: +44-1622-845-995 Web: www.virtualcandles.co.uk

CardsSafe Pays for Itself!

The CardsSafe system is specifically designed to securely retain customer credit, debit and ID cards while the cardholder runs a tab or trial a product or service. Staff can retain customers’ bank cards, store them securely in the CardsSafe unit while their customers enjoy the facilities. When they are ready to return the items or pay their bill, they hand back the key, and their card is returned by staff. CardsSafe is now used by over 5000 major brands in the UK. In the hospitality industries, Young’s pubs, Hilton Hotels, and many independent restaurants and bars. The system helps them to increase spend, prevent walkouts and fight credit card fraud. “Average spend is up and chargeback has virtually disappeared after we installed CardsSafe, which really puts our customers’ minds at rest.” Timothy, Bar Manager at Youngs. For bars and restaurants, the CardsSafe system also helps to eliminate walkouts. For businesses who retain

cards, the temptation for their customers is eliminated, saving the establishment hundreds of pounds per year. To increase spend, there is a solution. Phil Dixon, previous advisor to the BII, was adamant that “If you want to increase spend, you must retain cards.” A simple solution, and one that could be a quick and easy win. CardsSafe is affordable and pays for itself. Each unit, which contains ten card drawers, can be hired for just £9.99 per month. Each hire comes with customer service troubleshooting and free replacement keys. Additional units can be added at any time. The question is, can you afford not to consider CardsSafe as a part of your business? “Turnover increased significantly after CardsSafe was installed, and the system easily pays for itself.” Siobhan, The Prodigal (Barracuda) Sign up to CardsSafe here https://cardssafe.com/account/create-account Or call 0845 500 1040

Southern Contracts is one of the UK’s leading suppliers of industrial laundry, catering and commercial cleaning equipment. We work for many hotels, restaurants, holiday parks, cruise lines, care homes, offshore platforms, marine companies and local authorities, the NHS, the MoD as well as schools and colleges. Founded in 1964 to initially supply and maintain commercial laundry equipment, we are still family run today and are proud to have become a global supplier of not only laundry equipment, but also professional kitchen appliances and commercial cleaning equipment, to well known independent and national clients. We pride ourselves on delivering the very best products and service to our customers. By stocking the leading products of commercial washing machines, industrial tumble dryers, cleaning and catering equipment, we are able to offer independent and unbiased advice to ensure your purchase precisely meets your requirement and budget; our expert team of technical staff are on hand to ensure your business is supported through every aspect of your purchase. From initial advice on current government standards (eg. infection control for commercial washing machines and meeting government legislation with regard to kitchen appliances) we understand the importance of minimal disruption to our clients and cover all aspects of installation to customer training and ongoing maintenance service and repair.

For more information regarding our services for : • Laundry equipment • Kitchen appliances • Commercial cleaning equipment

Contact us now on 03301 222888 www.southerncontracts.co.uk Follow us on : Facebook, Twitter, LinkedIn



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Space-Ray - We Know Heat Space-Ray is an industry leading manufacturer and supplier of high quality infrared radiant and warm air heating systems. With electric heaters, radiant tube heaters and radiant ceramic plaque heaters we know we have the perfect heating solution for you. Our heaters are popular for large open areas and buildings such as patios, restaurants, outdoor and indoor bars, sports facilities etc. Space-Ray heaters can help to maximize the revenue potential of outside areas by providing targeted heat where you need it. Many of our heaters are IP55 rated to protect against the elements, making sure your heaters stay in top working condition no matter the weather con-

ditions. We take pride in our entire family of commercial heaters and our commitment to quality standards in the design, manufacture, and performance of Space-Ray products — heaters with low maintenance at a competitive price, and a proven record for long life. We have a dedicated and experienced external and internal sales team ready and willing to help satisfy your heating needs. Contact us now at info@spaceray.co.uk, www.spaceray.co.uk or 01473 830551

Capricorn Contract Furnishings See the advert on page 3.

Capricorn Contract Furnishings are now firmly established as one of the country's largest stockist and supplier of quality contract furnishings to cafes, bars, restaurants, pubs, clubs and hotels. Capricorn are based in a 40, 000 square feet showroom and distribution warehouse on the outskirts of Exeter in Devon. From within the distribution area we are able to offer a next day delivery service on thousands of products including tables , chairs , stools and lounge furniture.

Customers are encouraged to visit our large showroom to view an extensive range of furniture ideally suited for the leisure market. Here you can relax and let Capricorn help and advise you with your requirements. Opening hours for the showroom are Monday to Friday, 9am to 5pm. For more information or a Capricorn Contract Furnishings catalogue and price list contact Brian Pengelly on 01395 233 320, or visit www.ccf-ltd.uk

Sims - The First Port Of Call For Banquette Seating We are a family run business with 3 generations of commercial furniture manufacturing experience. Unlike other suppliers we manufacture all our seating inhouse, no importing, no subcontracting. We have full control over every aspect from design to installation to ensure every product leaves our workshops punctually and to our reputable high quality. Proudly offering 2 versions of Banquette Seating, firstly our “Premium Made to Measure” Banquette Seating which is built to your exact design, shape and size, then installed by our professional installation team. You can have anything from floor to ceiling designs to seating that perfectly fol-

lows the walls in a period setting. Secondly our “Modular Banquette Seating” which is freestanding, set size units for you to mix and match to best fit your space. Manufactured and delivered to your doorstep ready for you to layout. Made to the same high standards as our premium range without setup costs, site visits and installation fees. Saving you up to 50% on competitors seating. Also, we offer a range of furnishings – tables, chair and bedroom furniture. To request a brochure or to discuss your requirement further please contact our sales team on 01945 450957 email Sales@simscf.com

Design and Refit

Anything’s Possible with Saniflo Saniflo is one of the most widely recognised brands in the UK plumbing market thanks to its range of pumps, lifting stations and macerators that enable domestic and commercial customers to install bathroom, kitchen and washing facilities almost anywhere – particularly when gravity drainage is not an option. As well as models that are installed indoors to pump out waste, there is now a huge choice of models that can be sited outdoors and installed underground. These robust liftings stations pump black and grey waste from single buildings or multiple small buildings. Recent additions to the range include grease traps and water salvage pumps.

manufactures shower products for domestic and commercial settings. The range includes integrated cubicles that feature internal and external panels and door, shower tray, shower valve and head in one easy to install package. A range of contemporary shower enclosures and premium shower trays complete the portfolio.

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The company has an unrivalled reputation for after sales service which is enhanced by its unique nationwide network of 100 service engineers supported by the technical support team based at Saniflo UK. Visit www.saniflo.co.uk for further information.

Saniflo’s sister company, Kinedo,

Simon Charles Auctioneers for you.

As one of Europe’s largest auction houses, and with over 70 years’ experience, we work with hospitality, manufacturing, leisure, and industry across the UK to bring quality new and used equipment to auction.

Join the 1000’s of businesses, large and small, who sell with Simon Charles Auctioneers every week, and connect your stock with our buyers. Whether your business is looking for an additional low-cost sales channel, or to increase revenue from surplus inventory, or simply looking to just free up warehouse space we can provide tailor made solutions

Having a re-fit or are-model? Then why not make money from the outgoing equipment? Give redundant commercial catering equipment a new lease of life and a new home by selling it through our auctions. We hold weekly online auctions and have a buyer base exceeding 280,000+ buyers. All our products sold quickly with 7-day payment terms. If you would like to know more, contact us now to speak with one of our specialist consultants at sales@simoncharles.com

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OUT OF SIGHT, NOT OUT OF THE QUESTION. Where conventional plumbing fails, Sanivite®+ delivers the possibilities. With a powerful pump, four inlets and clever, compact dimensions, Sanivite®+ can connect to sinks and appliances from any concealed unit. So don’t dash your dreams of a kitchen island, make it a reality with Sanivite®+.

Anything’s possible. Visit saniflo.co.uk to see how.

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Luxury Wood Flooring For Any Interior turers worldwide, and the result is a superior portfolio of floor covering products. Environment and sustainability are in the heart of Havwoods which is why the products are sourced only from sustainably managed forests. Havwoods’ sophisticated showrooms offer an exclusive, personal wood flooring experience providing customers with a first-class consultation and an opportunity to see and touch the wood flooring options in large panels. Call us on 01524 737000 or visit www.havwoods.com/uk/bars-restaurants

Founded in 1975 Havwoods has become Britain’s foremost wood flooring company supplying architects, interior designers, and residential customers. Havwoods concentrates on engineered and solid wood flooring, cladding and joinery, as well as bespoke flooring solutions in all situations, in a wide variety of species and designs, and with every conceivable finish. Havwoods wood flooring can be found in the finest restaurants and hotels around the world, and their clients are offered a continuously evolving range of high-quality flooring designs creating spaces which are not just functional but beautiful. Havwoods selects only the very best products from the best manufac-

MST Auctioneers

MST AUCTIONEERS Ltd specialise in handling & auctioning a wide variety of goods. We act for Insolvency Practitioners, Receivers, Bailiffs and Solicitors as well as large PLCs. We are members of The National Association of Auctioneers and Valuers (NAVA). For the past 25 years, we've provided a unique disposal service tailored to suit, liquidators, banks,

receivers as well as private and corporate vendors. We carry out probate valuations and conduct complete house and commercial clearances. We have the largest Auction venue in the South of England. Our regular monthly Auctions occupy 45,000 sq.ft. of undercover space, selling over 2500 lots from 3 rostrums over two days. We have storage and removal facilities. In addition we have forklifts for machinery up to 5 tons. We also hold regular Auctions ”On Site” and "On Line" See the advert on page 52 for further details.

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Products and Services

Super Quick, Free Range, Super Easy Microsave and WINIA, A Perfect Match for Short Order Regeneration

Range Farm Liquid Egg products are ready to use, easy to handle, and provide convenience for those working in foodservice. All products are free range, 100% pasteurised and meet British Lion standards. Available in Whole Egg, Egg Whites and Yolks, with no product waste or mess - all your eggs in one carton! Range Farm Free Range Hens are free to roam and forage in the natural environment. Freshly laid, our eggs are processed at our state-of-the-art facility in Wiltshire and dispatched to customers in our fleet of refrigerated vehicles ensuring they arrive perfect and ready to use.

Range Farm Liquid Egg is sourced from 100% UK based farms so quality and continuity of supply is guaranteed. We are also conscious of our environmental responsibilities so please be assured that our cartons are recyclable. We provide a range of sizes and packaging according to the needs of our customers, with all Range Farm Liquid Egg products available in pallecons, BIB and cartons. To start cooking with ease and find out how we can meet your requirements, call 01249 732221 or email Adrian.Blyth@stonegate.co.uk

See the advert on page 17.

Get Ready for the British Summer with a New Uniform From Kylemark There’s no denying that the world of hospitality has changed in the last year. With alfresco dining becoming ‘the new norm’, businesses have had to change and adapt; and with this uniforms too. Fleeces, softshells and gilets are now becoming standard as the British summer is, as we well know, not always predictable.

Kylemark have been supplying the hospitality trade with branded uniforms for over 24 years attracting happy customers such as Tom Kerridge, Restaurant Associates, Brasserie Blanc and Mellors. We pride ourselves in a service that helps the customer find that unique look, special to their hotel, restaurant or pub.

We are now delighted to introduce the County Collection; a range of classic UK made cotton canvas aprons that have been paired with a selection of shirts, waistcoats, trousers and tops. Combine this with our in-house branding we can supply you with a uniform from it’s conception to manufacture to delivery, making sure of quality every step of the way. We offer free embroidery, set-up and delivery when you spend over £100.

For more information contact our sales team on 01292 618344 or visit www.kylemark.co.uk or see the advert on page 4.

The benefits of easy cleaning and large reductions in service costs of the Microsave microwave cavity liner are well known, but the advantages of this clever invention can sometimes be lost on smaller cavity microwaves, where the cooking capacity drops to less than ½ Gastronorm size with the Microsave inserted. This is not an issue when the Microsave is used in conjunction with the excellent range of commercial microwaves from WINIA. The extra-large cavity of the 1500W & 1850W range ( 370mm x 370mm x 198mm WxDxH )

means that with the Microsave protecting the cavity, these ovens can still accommodate a ½ Gsatronorm or two 1/3rd Gastronorm dishes. Perfect for fast turnaround, different item cooking and still only a matter of seconds to clean the oven at the end of service. Regale are so keen to ‘spread the word’ they are offering three free gastronorm dishes with every 1500w and 1850w oven, whilst stocks last. See the advert on page 30 or www.regale.co.uk microwaves@regale.co.uk 01329 285518

NINE ELMS No.18 - Quality Non-Alc For Lovers Of Good Food Award-winning NINE ELMS No.18 is a ruby velven – a new type of non-alcoholic drink, created in London, that has been specially designed to complement good food. Expertly crafted from the juice of four types of dark berry and aromatised with an intricate blend of 20 different botanical infusions and distillates, this intriguing non-alcoholic concoction is full of flavour and character. With juicy red & black fruits, uplifting herbaceous notes, warm earthy spice, gentle acidity and soft tannins, NINE ELMS No.18 is most enjoyable served with rich savoury dishes – try it with antipasti, charcuterie, chargrilled vegetables, roasted meats or cheese. A versatile serve, NINE ELMS No.18 is also the perfect ingredient for creating a range of sophisticated non-alcoholic cocktails. Try combining NINE ELMS No.18 with a good quality tonic, ice and a slice of

orange for a refreshing and stylish twist on this Summer's spritz trend. The striking 750ml bottle can be found on the menus of a growing range of London’s finest restaurants and bars, including Isaac McHale’s The Clove Club, The Frog by Adam Handling and Decimo at The Standard Hotel; a fantastic endorsement of this quality drink. Rapidly making a name for itself as the solution to “What to drink if you’re eating but not drinking?”, NINE ELMS No.18 is a truly inclusive drinking experience that brings people of all backgrounds and beliefs together, whether that’s over a meal, sitting at a bar or simply enjoyed al fresco this Summer. www.nineelmsdrinks.com sales@nineelmsdrinks.com

Products and Services

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Electronic Temperature Instruments Launches Industrial Non-Contact Temperature Thermometer

Electronic Temperature Instruments (ETI), the UK’s largest digital thermometer manufacturer and exporter of electronic thermometers and temperature probes, has launched the RayTemp® HSE IR industrial thermometer for all types of workplace non-contact temperature measurement. Utilising innovative infrared technology with an easy-to-read LCD display and three-button keypad, RayTemp HSE can analyse Hazard Analysis and Critical Control Point (HACCP) and play a key role in workplace infection control plans. By aiming at the target and pressing the measure button, RayTemp HSE displays the accurate temperature of any workplace surface.

Keeping Food Hot? We Have All The Answers First of all, you will want one of our world beating Kanga boxes and a Carbon Heater. You can then keep food hot indefinitely and fully comply with HACCP regulations. Sounds too good to be true? Well we only supply premium German manufactured products from stock at incredibly low prices. The insulated box manufactured from top quality expanded polypropylene is a dense closed cell insulation material but incredibly light to handle when empty for example the GN insulted box with a 117 mm internal depth only weighs just over a kilo and yet holds a massive 21 lts capacity. Now combine the Kanga box with a Carbon Heater and the magic begins, hot food all the time!

Our range of Carbon heaters offers two voltage options 12 volts for car operation using the cigarette lighter socket or 230 volt mains voltage for internal or external mains use. The big advantage of the Carbon Heaters they are absolutely fool proof just insert them in the bottom of the box turn on and forget, there are no consumer controls the temperature is pre-set at the factory at 75 deg C. The Carbon Heater is very light at only 700 grammes and does not take up much room only being 10mm thick. Dishes can be place on the Carbon Heater straight out of the oven up to 120deg C. Finally quick and easy to clean just wipe over with a damp cloth. Contact Catering Equipment Limited on Tel: 0121 773 2228 or visit www.clickonstore.net or www.kangaboxuk.com

Free Your Spirit with Mermaid Gin Mermaid’s relaunch in 2019 piqued the interest of many with its strikingly sculpted bottle, crafted entirely from plastic-free, recyclable and biodegradable materials. Since then, the Isle of Wight Distillery team have been busy, launching Mermaid Pink Gin in the summer of 2019 – a blend of their signature spirit with fresh strawberries grown on the island – followed by Mermaid Salt Vodka in September 2020, with its subtle savoury notes proving a favourite amongst bartenders and mixologists. All Mermaid spirits are island-inspired, using ethically sourced and local, wild-foraged ingredients, with fragrant rock samphire giving Mermaid Gin its signature ‘hint of sea air’. For the perfect serve, Mermaid Gin is complemented by Fever-Tree Refreshingly Light Tonic, a slice or two of cucumber and just a few juniper berries to create an ocean breeze in a glass. Having gained plastic-free and Net Zero accreditations, the team also works closely with its charitable partners, the Hampshire and Isle of Wight Wildlife Trust. The Mermaid crew has committed to supporting the restoration and protection of the Solent strait’s internationally important seagrass meadows. As part of the

‘#WilderSolent’ initiative run by Hampshire & Isle of Wight Wildlife Trust, the Distillery team are now ‘marine champions’, monitoring and protecting the meadows in the Solent and acting as ambassadors for seagrass. At the Isle of Wight Distillery, home of Mermaid Gin, talented local artist Sienna Anderson has been refreshing The Mermaid Bar. Step inside this seemingly unassuming local pub and you will find a busy hive of activity where all Mermaid spirits are produced. Visitors are invited to relax, watch the stills in action, sample the range of island-inspired spirits and enjoy a Mermaid & Tonic on the terrace, overlooking the picturesque Nettlestone valley. To get in contact with the team for information on stocking Mermaid, as well as point of sale support and perfect serves, call 01983 613653 or email Kevin Travers, Business Development Manager at kevin@isleofwightdistillery.com To find out more about Mermaid and the distillery’s spirit ranges, head to www.isleofwightdistillery.com or check out their social media profiles @mermaidgin and @isleofwightdistillery or see advert on the facing page.

For lovers of speciality coffee, the updated WE8 automatic coffee machine is now even more perfect. The WE8 now prepares twelve different specialities at the touch of a button. It now offers macchiato, espresso doppio, special coffees and hot water for green tea at the touch of a button. The new fine foam frother is made from the highest quality materials and has a stunning look and feel. Specially designed for the preparation of speciality coffees with milk foam, it makes cappuccino and other beverages with the very best fine textured foam every time. Recommended maximum daily output 40 cups per day. The GIGA X3c / X3 G2 allows JURA to impressively

demonstrate Swiss innovation and professionalism down to the very last detail. Anywhere where a capacity of up to 150 cups is the order of business, the machine impresses users with its quality, functionality and reliability. Coupled with top performance in every respect, this results in a high tech automatic coffee machine that is ideally tailored to the requirements of hotel breakfasts, restaurants, bars and seminar / conference venues. Recommended maximum daily output 150 cups per day. Visit uk.jura.com or email sales.uk@jura.com for further information or see the advert on page 5.

JURA - Speciality Coffee

Infrared thermometers can take surface temperatures at a distance, providing accurate temperatures without having to touch the object being measured. The RayTemp HSE incorporates a 1:1 optic ratio (target distance ratio) and a fixed emissivity of 0.95, making it more than suitable for a wide range of applications. Furthermore, each RayTemp HSE is housed in a robust

ABS case that contains Biomaster Antimicrobial Technology, maintaining hygienic values by reducing bacterial growth. The RayTemp can also measure forehead temperature. In this mode, the multi-colour display show’s readings in two seconds, implementing a traffic light system that specifies an individual's general wellness. Green for a healthy temperature and yellow or red indicating whether the person being tested may have a fever. RayTemp HSE can operate within cold or hot environments without issues so long as a quick and easy step is introduced. By allowing the instrument to acclimatise for no more than 30 minutes, this will improve readings and maintain accurate two second results. For more information on RayTemp HSE please visit: https://thermometer.co.uk/infraredthermometers/1373-raytemp-hse-ir-thermometer.html See the advert on page 4.

Celebration Packaging Introduces New Range of Reusable, Microwavable Hinged-Lid Food Containers In response to customer demand, Celebration Packaging is pleased to announce that is now able to offer customised reusable, microwavable hinged-lid food containers for back of house / kitchen food prep applications. The reusable containers are made from virgin polypropylene (PP) and can be sent for recycling.

can also be embossed with branding, subject to tooling charges. The new range is microwavable and the rectangular range features air vents in the sides and top lid to allow steam to escape when the food is being microwaved. To make the products reusable, they are top-rack dishwasher-safe, so can be used many times.

The new products are made from high-clarity virgin PP, which allows users to easily identify contents, speeding up meal preparation and avoiding service errors. The packaging is easy to use, as it is delivered nested and stackable, enabling speed of service, and features easy opening lid tabs and a hinged lid.

This new food-grade PP hinged-lid container range delivers on all three priorities as it significantly reduces the amount of plastic used in busy kitchens, can be 100% recycled at the end of its life, and is reusable.

Perfect for portion control, both the rectangular and round containers have 200ml capacity, and a 400ml (deep) round container will soon be available. Custom shapes and sizes are also available, and the containers

Further increasing the versatility of the new PP microwavable and reusable range, filled containers can also be placed in a freezer if required. For more information, visit https://bit.ly/3soolAH

Putting reuse at the front of ‘reduce; recycle; reuse’

The Benefits of Custom Gift Vouchers for Your Business This Summer

Vouchers have been a successful lifeline for lots of hospitality businesses during the recent pandemic, providing additional financial support whilst being told to remain closed. They are expected to remain strong as businesses can now re-open and people are looking to spend their money on gifts and days out with their loved ones. People love to give and receive gift vouchers as gifts, and an attractive gift voucher design can act as a highly effective branding tool. Gift vouchers are a targeted form of marketing, and the receiver is almost certainly always motivated to use them. They tend to guarantee at least one visit and making a good impression when they do means you could end up with a brand-new repeat customer! There are many ways you can

keep track of your gift vouchers, whether that be manually or with a fully automated system. Vouchers are versatile and each one will come with an alphanumeric code to prove its individuality. Moreover, according to Reward-It, 72% of people spend 20% more than the original value of their gift cards. This means whilst you are getting improved up-front cash flow, you will most likely get further revenue when the customer redeems their voucher. Customised gift vouchers are increasingly boasting positive benefits to retailers beyond the price of purchase and redemption. Get yours today. For further information visit www.securevouchers.co.uk or see the advert on page 9.

Herald Bolsters Eco-Friendly Range

Having introduced a selection of 100 per cent compostable hot cups, with both double and ripple wall options, Herald is strengthening its commitment to providing its customers with a varied choice of premium, eco-friendly products this summer. The quality disposables supplier is offering a choice of greener products to meet the increased demand from the catering, pub, bar and food to go sectors, with outdoor events back on the agenda, post-Covid, and restaurants and cafes aiming to maximise their takeaway options. Recognising that many new customers are keen to provide fully sustainable and green products, Herald has

prioritised providing an additional ripple wall option to its line of compostable hot cups, along with a selection of sizes. The sizes – 8 oz, 12 oz and 16 oz – acknowledge the needs of existing customers who may want to to make the switch to the 100 per cent compostable product by complementing the lids that Herald currently has available. Other products in Herald’s eco range include a wider selection of single, double and triple wall cups and a choice of eco sip lids. For further information on Herald and its products, log on to www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.


CLH Digital

Property and Professional

Issue 61

Help Is At Hand For Businesses Weekly Figures Analysis & Reporting Devastated By The Covid–19 Virus In 2020 Service from David Hunter David Hunter has been in the business for over 30 years, and with his vast amount of experience has become an expert in ensuring that businesses reach their full financial potential. For years he’s provided a bespoke Mentoring & Consultancy service to a select few, and he has always provided with that, free-of-charge weekly figures analysis and reporting … yes, weekly. David has now come up with a way of making his amazing Mentoring & Consultancy service more accessible to the wider market, and for a lower monthly fee. Instead of being charged for monthly consultancy, you can now access David’s knowledge and expertise via his already-established and very well-used weekly figures reporting system. He will send you weekly reports on how your business is doing and will

throw in FOR NO EXTRA CHARGE AT ALL, four half-day on site Mentoring & Consultancy visits per year (or two full days, depending on location). He will also always be at the end of a phone for you, or email, if you needed him, and he also has access to legal experts as well as a ‘’tried and trusted’’ Bowden Group Alliance colleague who can advise you … again FREE OF CHARGE … on how to save money on your utility bills. If you have a Pub, Restaurant or Hotel business which is facing financial or operational challenges … why not let David have a look, and help you maximise your full potential. There is no cost to David having a look at your figures, and letting you know what COULD be achieved. Call David Hunter confidentially on 07831 407984 or on 01628 487613.

To advertise in www.guysimmonds.co.uk



Guy Simmonds have purchasers URGENTLY seeking Freehold and Leasehold licensed property.


Email: sales@guysimmonds.co.uk

call our sales team on

01202 552333

or email sales@ clhnews.co.uk

The Government is backing a new lending scheme that is aimed at getting funds out to struggling businesses that have seen profits impacted by coronavirus and whilst hotels, restaurants and public houses along with B&B’s and other hospitality businesses all struggled through the lockdowns we are pleased to let you know help is at hand. Loans will be based upon 2018 & 2019 accounts, as opposed to last year’s figures.

Repayments will be anything up to a 25 year profile, meaning repayments will be low and give the best chance for business recovery. Loans will normally be secured against the freehold, or long leasehold value, but can be used for any purpose including refinance, debt consolidation, providing additional working capital and even purchasing of another busi-


Professional brokers, Global, have 31 years’ experience in introducing business owners to helpful and competitively priced banks, often not on the High St. but based in The City, with regional offices and a fresh modern way of working and providing business loans nationally. Global will help you with the funding options and chat to the lenders to obtain the best terms before presenting them too you. Once you choose a loan option, Global will work to obtain an approval from the lender prior to any business valuation, so you know the bank is supportive and wants to take the process forward towards a loan pay out. See their advert on this page and email them basic details of your requirements to see what may be on offer to you.

The Owl & The Pussycat, Teignmouth for Sale Award winning Licensed & Leisure Commercial Estate Agents Bettesworths are pleased to be marketing a wonderful catering opportunity in the soughtafter town of Teignmouth, South Devon. Not only is this property located in a beautiful part of the country but is being offered on a 999 year lease, a rare commodity these days. The Owl & The Pussycat Restaurant is located by the junction of Fore Street and Bank Street in the heart of Teignmouth. Its central location is ideal for access to both the ‘Back Beach’ area of Teignmouth and the Seafront & Den. The lock up premises forms part of a Grade II Listed, three storey building, with elegant

proportions and feature bay windows with white washed elevations fronting the paved Teign Street. This beautifully refurbished restaurant with focal bar seats up to 60 internally and benefits from a trade 'courtyard' to the rear with a sunny aspect seating 30+. The premises also has a pavement licence for seating to the front of the restaurant. The commercial kitchen facilities are first class and include ancillary storage and wash up areas. A viewing is a must to fully appreciate the high standards of this restaurant. The premises is being sold at an asking price of £210,000. For further information please contact Genevieve Stringer on 01803 212021 or email: genevieve@bettesworths.co.uk

Spring into Action with Guy Simmonds!... and Prepare for a Good 2021 British Summer! By Stephen Taylor, Managing Director, Guy Simmonds (www.guysimmonds.co.uk) After an extremely long winter, where we have endured another lethal wave of Covid19 and high prevalence, resulting in a full lockdown for the country, the hospitality industry and our beleaguered publicans - how does this Spring re-opening and forthcoming Summer trade bode for the licensed trade? Our last property update documented how the licensed property market was extremely challenging and naturally affected by the pandemic. However, whilst the market, values, profitability and volume of licensed business sales was obviously reduced, at Guy Simmonds we are pleased to have a healthy pipeline of both freehold and leasehold businesses under offer, following a relatively good number of completions taking place over the winter 2020/2021 period. Sale prices for leases and freeholds at Guy Simmonds are covering a broad spectrum, ranging from around £10,000 to circa £1.5 million. We have many further completions throughout the country scheduled for this Spring and Summer 2021. Indeed we are experiencing a shortage of freehold and leasehold businesses to replace recent sales. We have prospective cash purchasers actively and urgently seeking freehold and leasehold pubs and licensed property/businesses nationally to buy now, and they are extremely optimistic of being able to achieve a good trading level this 2021 summer and thereafter. We also offer our specialist expertise whereby we advise retiring freehold owners upon the option of retaining their freehold premises and creating a new free-of-tie lease lease, for their annual income. We advise upon achievable, sustainable rent and terms, (crucial during covid19 prevalence) and find a suitable lessee and have provided this expertise and resulting success for over 30 years. We have purchasers looking to buy due to deciding upon a change of lifestyle, or as a result of being made redundant from other sectors or corporate positions. We also have professional purchasers looking to buy freeholds at sensible figures for investment or/and instructing us to find them a suitable lessee for long

term rental income. Of course values have been affected due to the pandemic, due to the reluctance of banks to lend and since the level of profitability has been severely impacted, often reducing the goodwill element of a business which a purchaser is prepared to pay. Nevertheless, providing a vendor is savvy and realistic, in line with market conditions, sales are still taking place at Guy Simmonds. Freeholds are still hugely popular and finding professional and private buyers, especially since the freehold ‘bricks and mortar’ element of a going concern business always has an intrinsic value. Also a freehold has current/future value for potential ‘change of use’ to residential, which is of course a very buoyant sector at present. We now have to assume Covid19 is endemic, and we will have to learn to live and cope with it in our personal and business lives for the foreseeable future and to plan/react accordingly. Consequently, uncertainty will of course continue to prevail in these unprecedented times, with current and probably future variants of concern, potentially undermining our hugely (thus far) impressive vaccine roll out. However, and with our ‘glass of real ale half full’, we can hopefully look optimistically forward to another summer and thereafter of very good trade in the hospitality industry, with our great resilient operators and publicans again achieving excellent gross profits. This late Spring and Summer should also see our industry hugely benefit from the ‘holiday staycations’ and people who instead of taking holidays abroad, elect to stay in the UK to visit and spend their ‘pent up’ accumulated winter savings in our hugely appealing pubs and restaurants. For those publicans and freehold owners thinking of selling at this possibly optimum time or in the future, please email with your preferred contact details and best telephone number to: sales@guysimmonds.co.uk. We will then contact you in confidence and with no obligation, to discuss values, your exit strategy and crucially offer honest and realistic advice for you, during these challenging times.

Property and Professional

Capify - We’re Here To Support You For over 13 years, Capify has worked closely with the hospitality sector, providing them with much-needed funding when some of the more traditional routes for financing have been closed to them. Now is no different as we have a £50m fund to help your business recover as the economy begins to open up again.

• purchasing new catering equipment Capify's lending criteria will consider the challenges of the past year for each business. Our flexibility means we will try and look beyond your credit history when assessing your application and instead, we will consider whether your business has the potential to deliver solid and sustained growth.

To find out more click here - https://bit.ly/3gVeFeO - or call us on 0800 151 0980 to speak to one of our specialist finance sale team.

• hiring additional staff

For Sale: Well Established Coastal Town Fish and Chip Shop Offering Owner’s Accommodation

The premises briefly comprise:Customer Servery and Seating Area, Preparation Kitchen, Purpose Equipped Wet Room/Chip Preparation Room, Refrigeration Room and Store Areas, Al Fresco Seating for 16 customers to the front of the property. Self-Contained 2 Double Bedroom Owner’s Accommodation on the upper floors with Sitting Room, Fully Fitted Kitchen and Family Bathroom.


For those businesses not yet open, you can register your interest in the fund today.

• managing short-term cash flow issues • purchasing extra food and drink • making your premises Covid safe

The well presented premises also offer potential for incoming operators to develop the style of trade to suit their own requirements, should they wish.

CLH Digital

If you'd like to find out how much finance you qualify for to help you continue your post-Covid recovery, click here - https://bit.ly/3aLzPsg. You'll be taken to Capify's website, where you can get a no-obligation quote within minutes. You'll also be able to find out more information about the business loan and the unique and straightforward repayments.

A Capify business loan is easy to apply for and can be approved and paid out in as little as 24 hours. Our business loan's flexibility means that you can use it for any business purpose, such as;

Stonesmith are delighted to be marketing the sale of this well established and profitable coastal town fish and chip shop. Presented to an extremely high standard throughout and offering a lucrative takeaway business combined with impressive self-contained 2 Double Bedroom Owner’s Accommodation.

Issue 61

Market Plaice Fish Bar is an extremely well-regarded business which has been the subject of continuous investment and improvement by our clients during their 17 years of ownership. The business offers a range of traditional fish and chips along with burgers, pies, sides, condiments and hot and cold drinks. All food is freshly prepared to order. The business has an excellent reputation ensuring impressive regular and repeat trade year-round. The business is offered for sale due to retirement and a viewing appointment is essential in order to fully appreciate the high standards inherent throughout all aspects of the business and property. The freehold business is on the market for an asking price of £345,000. Full property details are available on our website: www.stonesmith.co.uk and viewings arranged by calling 01392 201262.

Phoenix Specialist Risk Solutions Much like the mythological bird, Phoenix Specialist Risk Solutions was born from the ashes of an industry which has grown tired and disassociated from the people it is designed to protect. Phoenix is built to be different, our main focus is you. We have built our business with care at the core of everything we do. We strive to offer a quality personalised service which is tailored to each individual’s needs — we listen to you, get to know you and aim to support you every step of the way. Your business is in most cases the biggest risk and the biggest asset you will ever have from the initial days of worrying about business levels and cash flow through to staff and HR issues and then back to business levels and cash flow, a revolving cycle. Within your business you will also have your trusted partners, your accountants and bankers, do you include your insurance broker? If not why not?

Commercial insurance should not just be about the lowest possible price, it should be with someone you can work with and trust, someone flexible to the changes your business faces and someone who can advise you of which covers you may like to consider and not just the ones which you are legal required to have. Does your business description on your policy actually match your business, are your sums insured reviewed and adequate, do you have seasonal stock increases? Have you declared the accurate turnover and wageroll? We work with you to help you establish and maintain an insurance program which meets your needs and provides the best value for money. See the advert on page 13 or visit www.phoenixsrs.co.uk

Please mention the Caterer, Licensee & Hotelier News when replying to advertising T H E W E S T C O U N T RY S P E C I A L I S T S


PRICE: £39,950


PRICE: £20,000

• Established Café Business in Excellent Location • Lock-up Unit Situated on Paignton’s ‘Golden Mile’ • Internal Seating for 30, Covered External Seating for 8 • Strong Local Customer Base with Seasonal Boost • Successful Business Ideal for Owner Operators


REF: 3648

PRICE: £210,000


• Versatile Catering Premises in Excellent Location • Well Equipped Commercial Kitchen & Seating for 40+ • Smart Interior Suitable for a Variety of Catering Uses • Successfully Operating as an Italian Restaurant, Evenings Only • Reduced to Facilitate a Quick Sale



REF: 3250


PRICE: £150,000


REF: 4025

• Well Established and Successful Restaurant • 32 Cover Dining Area on First Floor with Harbour & Estuary Views • 3/4 Bedroom Apartment – Could be Used for Holiday Letting/Staff/Owners • Highly Profitable Business, Ideal for ‘Owner Operator’ Couple • Must be Seen to be Appreciated – Retirement Sale



REF: 4008





• Character Grade II Listed 16th Century Coaching Inn • Situated in the Central Square of Historical North Devon Town of Great Torrington • Traditional Bar, Lounge Bar with Open Fire and Restaurant with 60 + Covers • 3 En-Suite Letting Rooms & 5 Bedroom Owners Accommodation • New Free of Tie Lease - Guide Rent of £35,000 Per Annum


• Stunning Grade II Listed Thatched Country Inn • Completely Rebuilt & Refurbished in 2017/18 • Very Successful Business with Far Reaching Catchment Area • Extensive Trading Areas Inside and Out • Viewing Essential

• Stunning Ground Floor Lock Up Restaurant • Elegant & Informal Fine Dining Restaurant Beautifully Refurbished in 2018 • Total Internal Covers up to 60, Total External Covers 30+ • Fully Equipped Commercial Kitchen and Ancillary Spaces • Turnkey Operation Held on a 999 Year Lease





Attractive and Successful Coffee Shop & Lifestyle Boutique Business Prime Trading Position Extremely Well Presented and Profitable Business Opportunity 2 Coffee Lounges & Retail Areas (39), Courtyard Garden (20)

Well Established And Profitable Fish & Chip Takeaway Impressive Self-Contained 2 Bedroom Owners Accommodation Benefits From Considerable Investment & Expenditure Retirement Sale After 17 Years Ownership

Impressive and Beautifully Restored 17th Century Character Inn & Restaurant 8 High Quality Letting Bedrooms Bar, Dining Room & Snug Areas (54+) Patio Trade Terrace & Customer Car Parking Owner's Private Apartment & Additional Land

LH £85,000


FH £345,000


FH £465,000





Free Of Tie Dorset Pub With Wet Sales Only Situated In Sought After Coastal Town Extensive Open Plan Trade Areas (70+) 2 Double Bedroom Private Accommodation Customer Car Park (30), Trade Gardens (90+)

Exceptional Waterfront Licensed Café & Restaurant Impressive & Stunning Trading Location Main Café & Restaurant Seating 60+ Located In A Popular & Highly Sought-After Town

Quality Coffee House & Restaurant Occupying a Prime Trading Position Presented in Excellent Order Throughout 2/3 Bedroom Owners' Apartment & Private Parking Main Cafe (40) & Al Fresco Seating (8)

LH £60,000


LH £75,000


LH £85,000


REF: 3803


• Former Wildlife/Tourist Attraction in a World Class Location • Comprising Outdoor Landscaped Area of Approx: 4,600m2 (50,000 sq ft) • Large Restaurant, Retail, Plant Stores & Ancillary Areas • Scope for an Enormous Range of Possible Future Uses • Interest Invited from Serious Potential Occupiers for Proposed Uses/Development of this Unique Site by 16th July 2021





Country Village Destination Inn

Car Park (50) Patio & Beer Garden (50+)

Substantial Former Farmhouse Refurbished To A High Standard Flexible Business & Home Opportunity Offering 6 Individual Bedrooms Sauna, Hot Tub, Gardens & Private Parking

Immaculate Detached Village Guest House 5 Quality Ensuite Letting Bedrooms Superior 2 Bedroom Owner’s Accommodation Commercial Kitchens, Car Park & Gardens Profitable Lifestyle B & B Business

FH £495,000

FH £549,950

Set in Around 0.6 Acres Bar Areas (32+), Dining Room (43) 4 En-Suite Letting Rooms, 3 Bed Private




FH £650,000


01392 201262 www.stonesmith.co.uk

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CLH Digital - Issue #61  

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