Office of Information Technology The Office of Information Technology has outlined the following plan to minimize traffic in each of the department's areas. The Office of Information Technology will continue to operate normal business hours, 8-5 p.m., Monday through Friday. The 24/7 helpdesk for basic services can be reached in several ways. The address for the helpdesk is https://claflin.edusupportcenter.com. They can handle password changes, Moodle questions, etc. In the event they cannot solve your problem, your device will be examined by the on-campus helpdesk technician. The telephone number for the IT Helpdesk is 803535-5767 (5SOS) or send an email to helpdesk@claflin.edu. Appointments (Preferred): To schedule an appointment, please send an email to helpdesk@claflin.edu and follow the directions provided in the reply. The preferred method of meeting is virtual and can be accomplished via Zoom, Telephone or email. In-Person Visits (Only if required): If you require an in-person visit related to a problem with your device, you may come to the James S. Thomas (JST) Science building, room 128 and drop off your device. We will mark your device with your name and telephone number, along with a brief description of the problem. You may also be required to leave any password or pin required to access the device. The following rules will apply for in-person visits: Rule #1: All individuals must wear a mask. Rule #2: Only one student per Information Technology person will be allowed in the office at a time. Rule #3: Maintain the social distancing rule of at least 6 feet from everyone at all times, including while waiting in line. In addition to the above rules please note the following: James S. Thomas (JST) 128 will have markers every 3 to 6 feet to help students maintain social distancing while standing in line. The line will start at the doorway and extend through the hallway. Tingley Hall, will have markers placed every 3 to 6 feet to help students maintain 6 feet of social distance while standing in line. The line will start at the doorway and extend through the hallway. Should you need to make a suggestion or need additional help, please see Mr. Joey Brenn, Assoc. VP for IT on the first floor of Tingley Hall, in the Information Technology Suite. Please send an email to request a virtual appointment to jbrenn@clalfin.edu.
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