Personal Statement Chigozie is an excellent and adaptable designer with extensive experience in UX/ UI, Service Design and Research aspects. He is passionate about creating engaging user experiences and exceeding business/customer satisfaction. Chigozie aspires to advance the field of user experience and satisfaction for the
Chigozie Ofor
customers’ and business’ benefit.
Design Consultant (UX/UI)
Contact Details chigofor2015@yahoo.com
Career Experience Tata Consultancy Services
London, UK
Design Consultant (UX/UI)
October 2022 - Present
Digital Transformation for South American Life Insurance company: Cocreated customer journeys, designed web and app prototypes, and updated
(+44) 770 740 5562
the brand’s design system. The transformation has improved the brand’s perception in the region by about 30% and improved the experience for
London, UK
existing customers to claim reimbursements for treatments and surgeries End-to-end Service Design project for re-mortgaging customers of a UK Building Society: Refined user personas and existing research, mapped
Career Profile
customer journeys and service design blueprints. Service redesign helped
https://linkedin.com/in/chigofor
the business improve its supporting technologies and the employee and customer experience by about 40%
Service Design/Transformation for a Bank’s Motor Finance service: Conducted qualitative analysis from customer calls on various Motor
Skills
Finance contracts, mapped service blueprints, co-facilitated an ideation workshop, mapped MVP information architecture and customer journeys,
Technical Skills
designed screens and prototypes, and presented to clients. Service
Prompt Engineering
AI-assisted design
redesign considerably improved the end-to-end colleague and customer
experience, and business profits soared by 10% within three months Low/High Fidelity Prototyping Heuristic Evaluation
Digital Transformation for European travel app and website: Conducted
Competitive Audit
heuristic evaluation on the existing app/website, proffered design recommendations and presented point of view to clients
User Research
Usability Testing
Digital Transformation of a Stock Exchange portal providing software products to financial professionals: Conducted contextual inquiry with users
Soft Skills
interacting with the existing portal, conducted a heuristic evaluation, redesigned the portal, and presented prototypes to clients with positive
Design Leadership and Influencing Mentoring
feedback and follow-up conversations. The transformation led to a 30% higher customer conversion rate.
Excellent Team player
Highly Organised
Effective Communicator
Interpersonal skills
Emotional Intelligence
Design Empathy
Education and Awards
Avid Learner
Improves with feedback
Analytical skills
The University of Edinburgh
September 2019 - August 2020
M.A. Design for Change
Edinburgh, UK
Core Courses
Tools
Figma/Figjam
Miro
Slack
Design for Technical Change Design for Social Change Design for Environmental Change
Mural
Awards MasterCard Foundation Postgraduate Scholarship
Transformative Leadership Award Edinburgh Award for Outreach and Engagement.
User Testing, and User Research tools. Kwame Nkrumah University
August 2010 - June 2014
B.Sc. (Hons) Architecture
Kumasi, Ghana
Core Courses
Architectural Design Studio I-IV (1st - 4th year), Design of Special Buildings,
Urban Design Housing and Landscape Architectur Research Methodology, etc.