2019 Annual Conference Program Booklet - Portland [Archives]

Collegiate Information and Visitor Services Association 26th Annual Conference June 4-8, 2019 Portland, OR

ANNUAL CONFERENCE P O RT LAN D, O RE G ON

JUNE 4-8, 2019

Keep CIVSA Growing 1

Table of Contents 4 President's Welcome 6 Conference Schedule 10 Campus Tours 12 Vendor & Info Fair 13 CIVSA Connections 14 Hot Topics & Drop-In Discussions 15 CIVSA Cares 16 Conference Speakers 18 June 5 Session Abstracts 27 June 6 Session Abstracts 39 June 7 Session Abstracts 51 Association History 53 Awards & Recognition 56 Who's Who 60 Annual Business Meeting 62 2019-20 CIVSA Election Results 68 Local Dining Options 70 Hotel Maps 72 Conference Attendees Download the Guidebook App from the app store, then search "CIVSA" to find the 2019 Annual Conference guide.

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Conference Committee Welcome to Portland; we are so glad you are here! We have been eagerly planning for your arrival, and this conference, for over a year. We hope you enjoy re-connecting with old friends, meeting some new ones and getting a lot of new ideas along the way. We have some incredible speakers lined up and we want you to be inspired by their messages. We hope that you are able to embrace the City of Roses as our host city and take advantage of activities outside of the hotel like the trip to The Crystal Ballroom and the closing dinner, our take on The Portland Underground. If you have questions please reach out to any conference committee members or visit the information table outside the ballroom area.

Looking forward to a successful 26th Annual Conference!

Jonathan Augustyn, Conference Co-Chair, Cornell University Alexandra Galbreath, Conference Co-Chair, Oregon State University Local Transportation and Arrangements: Kanani Porotesano, Chair Portland State University Torin Braaten Portland State University Bernadette Distasi Arizona State University Ethan Penland University of North Georgia Sara Sorensen Texas Christian University

Programming and Education: Mel Baxter, Chair The University of Texas at Austin Chris Cahill Fairfield University Dustin Castro University of Michigan Nicole Dancz Oxford College of Emory University Dee Lambert University of Texas at Dallas Kelvin Lee University of California, Irvine Kristin Robbio California Institute of Technology Publicity & Promotion: Julee Mitsler, Chair High Point University Eric Brodsky Adelphi University Erin Sheehan Radford University

Spirit and Traditions: Natalie Mann, Chair University of Georgia Katy Beth Chisolm Georgia Institute of Technology Ilana Ciccone St. John's University Cindy Harkness Indiana University -Purdue University Indianapolis BJ Heidlebaugh Ohio University Tony Jackson University of Kentucky Angelic Lara Oregon State University Ashley Mitchell University of Missouri Welcome & Volunteers: Michelle Johnson, Chair Bellarmine University Amber Fitzgerald Suffolk University Jo Golden Western Washington University Elizabeth Zec Fairfield University Philadelphia Zimmermann Flagler College

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President's Welcome Welcome to Portland!

Welcome to the Collegiate Information and Visitor Services Association's 26th Annual Conference in Portland, Oregon! Whether this is your first conference or you have been with us before, we know you will leave Portland with many wonderful ideas and friendships to last a lifetime. This year, we have the pleasure of welcoming over 600 conference attendees from more than 350 institutions - spanning 43 states and 3 countries making this conference the largest and most diverse group ever! We are thrilled that you are here with us! Our theme this year, Keep CIVSA Growing, helps to reinforce the concept that no matter whether you are first-timer or a seasoned professional, you will still grow and learn through this association.

Preparing this conference has taken a tremendous amount of work by our 2019 Conference Committee. Under the amazing leadership of co-chairs Alex Galbreath from Oregon State University and Jon Augustyn from Cornell University, a team of over 30 dedicated CIVSA members from institutions across the United States have arranged educational programming, campus tours, city experiences, meals, networking opportunities, speakers, and so much more.

Please join me in taking a moment at some point during conference to thank Alex, Jon, and the committee members for their spectacular contributions!

Just look for those wearing a red lanyard! Any of these members will also be able to answer conference questions you have.

Annual Conference is a culmination of year-round opportunities offered by our association. Members connect throughout the year by participating in webinars, regional events, and the Student Development Institute, June is when we come together to meet new people in the industry, strengthen existing friendships, and develop as professionals. This is also when we celebrate our members and association accomplishments!

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President's Welcome CIVSA is an organization filled with incredible professionals, and I am so glad that you're joining us in Portland. There is truly something for everyone - CIVSA Connections groups are wonderful networking groups where you will create friendships and form long-term professional connections. Hot Topic groups give you the ability to choose issues that are most important to you and ask questions from experts in the field. Drop-In discussions are collaborative conversations on the topics that truly matter to you. The First-Timers Event, Portland Experience, and Portland Underground Closing Dinner are just some of the additional networking social events available throughout the week. We encourage you to take advantage of all the opportunities we have planned.

We would like to thank the Portland State University and their admissions team for hosting the opening session and we know you will enjoy your time on their campus. We also hope you will take time to visit our conference sponsors.

Not only do they provide support for our conference, but they are an excellent resource for the work we do at our own institutions! Ask questions and learn how they can help transform your campus visit experience.

Once again, welcome to Portland! Please take time to experience all this city has to offer. The waterfront is steps away, food trucks are around every corner, and there’s so many landmarks to see! Take time to experience VooDoo Donuts and Powell’s Bookstore if you are able! The Rose Festival is also taking place all throughout the city and across the street from the hotel on the waterfront.

It’s an amazing time to be in Portland, and I know you will enjoy your time both during the conference and during your city explorations.

Laura Stansell CIVSA President University of Tennessee Knoxville

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Conference Schedule Tuesday, June 4 8:00 a.m. – 5:00 p.m. Registration and Conference Headquarters Info Desk Open

9:00 a.m. – 11:30 a.m.

Pre-Conference Tours of Lewis & Clark and Multnomah University Pre-registration required

9:30 a.m. – 12:00 p.m.

Pre-Conference Tour of University of Portland Pre-registration required

9:00 a.m. – 12:30 p.m.

Board Meeting

12:00 p.m. –

Shuttles to Portland State University Depart from hotel lobby - We encourage you to go early by walking or taking the shuttle. Grab lunch and explore campus on your own!

2:00 p.m. – 3:00 p.m.

Opening Session & Speaker: Yohlunda Mosley Assistant Vice President for Enrollment Portland State University

2:30 p.m. – 6:00 p.m.

CIVSA Lounge Open Mount Hood Room

3:30 p.m. – 4:30 p.m.

Tour of Portland State University

4:30 p.m. – 5:00 p.m.

Transportation to Portland Marriott Waterfront

5:30 p.m. – 6:00 p.m.

Hot Topics & CIVSA Connections Leader Training Medford Room

1:45 p.m.

CIVSA extends a special thank you to Portland State University for hosting our 600 attendees for the opening session and campus tour that kicks off our 26th Annual Conference. Thank you to our hosts, including the incredible Ambassadors who are showing us around their beautiful campus.

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Conference Schedule Wednesday, June 5 8:00 a.m. – 5:00 p.m. Conference Headquarters Info Desk Open 12:00 p.m. – 5:00 p.m. Vendor Exhibitors Open

8:30 a.m. – 9:00 a.m.

Conference Welcome Ballroom

9:00 a.m. – 10:00 a.m.

Keynote Speaker: Galen Emanuele, ShiftYes Ballroom

9:00 a.m. – 5:00 p.m.

CIVSA Lounge Open Mount Hood Room

10:10 a.m. – 11:00 a.m.

Educational Sessions See pgs. 18 - 20 for abstracts & locations

11:10 a.m. – 12:00 p.m.

Educational Sessions See pgs. 21 - 23 for abstracts & locations

12:00 p.m. – 1:30 p.m.

Lunch (provided by CIVSA) Render, Diamond Sponsor Presentation GeckoEngage, Diamond Sponsor Presentation Ballroom

1:50 p.m. – 3:00 p.m.

CIVSA Connections & Drop-In Discussions See pgs. 13 & 14 for locations & details

3:10 p.m. – 4:00 p.m.

Regional Meetings See pg. 66 for locations

4:10 p.m. – 5:00 p.m.

Educational Sessions See pgs. 24 - 26 for abstracts & locations

6:30 p.m. – 7:30 p.m.

First Timers Orientation Crystal Ballroom (off-site) Shuttles begin departing from hotel lobby at 5:30 p.m.

7:15 p.m. – 9:30 p.m.

Portland Experience Reception (open to all) Hosted by the Council of Past Presidents Crystal Ballroom (off-site) Shuttles begin departing from hotel lobby at 6:30 p.m.

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Conference Schedule Thursday, June 6

8:00 a.m. – 5:00 p.m. Conference Headquarters Info Desk Open 9:00 a.m. – 5:00 p.m. Vendor Exhibitors Open

8:30 a.m. – 9:20 a.m.

Educational Sessions See pgs. 27 - 30 for abstracts & locations

9:00 a.m. – 5:00 p.m.

CIVSA Lounge Open Mount Hood Room

9:30 a.m. – 10:20 a.m.

Educational Sessions See pgs. 31 - 33 for abstracts & locations

10:30 a.m.– Momentous Campus Media, Diamond Sponsor Presentation 11:00 a.m. Ballroom 11:00 a.m.– Vendor Fair 12:00 p.m. Lower Level 11:00 a.m.– Drop-In Discussions 12:00 p.m. See pg. 14 for locations & details 12:00 p.m.– Lunch in Portland (provided by CIVSA) 2:00 p.m.

See handout for details

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2:00 p.m. – 2:50 p.m.

Educational Sessions See pgs. 34 - 36 for abstracts & locations

3:00 p.m. – 3:50 p.m.

Educational Sessions See pgs. 36 - 38 for abstracts & locations

4:00 p.m. – 5:00 p.m.

Hot Topics - Optional Small Group Discussions See pg. 14 for topics

5:00 p.m. – 6:00 p.m.

Drop-In Discussions See pg. 14 for locations & details

6:00 p.m.

Dinner on your own/Athletic Conference Dinners

Conference Schedule Friday, June 7 8:00 a.m. – 5:00 p.m. Conference Headquarters Info Desk Open 10:00 a.m. – 2:30 p.m. Vendor Exhibitors Open

8:30 a.m. – 9:20 a.m.

Educational Sessions See pgs. 39 - 42 for abstracts & locations

9:00 a.m. – 3:00 p.m.

CIVSA Lounge Open Mount Hood Room

9:30 a.m. – 10:00 a.m.

StudentBridge, Diamond Sponsor Presentation Ballroom

10:10 a.m.– 11:20 a.m.

CIVSA Connections & Drop-In Discussions See pgs. 13 & 14 for locations & details

11:30 a.m.– 12:20 p.m.

Educational Sessions See pgs. 43 - 45 for abstracts & locations

12:30 p.m.– 2:00 p.m.

Business Meeting, Lunch (provided by CIVSA) & 2020 Annual Conference Reveal Ballroom

2:30 p.m. – 3:20 p.m.

Educational Sessions See pgs. 46 - 48 for abstracts & locations

3:30 p.m. – 4:30 p.m.

Closing Speaker: Ryan Penneau, Take Back College Ballroom

4:30 p.m. – 5:00 p.m.

Closing Remarks & CIVSA Cares Presentation Ballroom

6:30pm

Portland Underground Closing Dinner & Awards

Saturday, June 8 9:00 a.m. – 12:00 p.m.

Board Meeting

9:00 a.m. – 11:30 a.m.

Post-Conference Tour of Reed College Pre-registration required

9:45 a.m. – 12:00 p.m.

Post-Conference Tour of Concordia University Pre-registration required

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Campus Tours Pre-Conference Tour Options Pre-registration required.

Lewis & Clark Tuesday, June 4 · Meet in the hotel lobby at 8:45 a.m.

A private institution with a public conscience, a residential campus with a global reach. Praised for campus sustainability, Lewis & Clark combines classic liberal learning with pioneering collaboration. Students represent the next generation of global thinkers and leaders, unafraid to discard conventional thinking, civic complacency, and outmoded preconceptions.

Yet they value what Lewis & Clark offers: an education built from the timetested elements of careful study, original research, and spirited debate.

Multnomah University Tuesday, June 4 · Meet in the hotel lobby at 8:45 a.m.

A diverse community located in Portland's Montavilla neighborhood, Multnomah prepares students for lives of influence and careers of impact.

Multnomah's commitment to the Bible is the foundation of an educational experience that’s innovative, empowering and relevant. At Multnomah, the study of God’s Word collides and collaborates with the exploration of the arts and sciences, providing clarity to life’s most important questions.

University of Portland Tuesday, June 4 · Meet in the hotel lobby at 9:15 a.m.

A thriving global community of over 4,000 students located on a bluff overlooking the Willamette River and city of Portland. University of Portland is Oregon’s only comprehensive university with schools of business, education, engineering, nursing, a College of Arts and Sciences, and a graduate school. There are more than 40 undergraduate programs and 30 minors, as well as 18 graduate programs, and more than 1,300 courses. The University features small class settings (12:1 student-faculty ratio) and award-winning faculty.

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Campus Tours Portland State University

Tuesday, June 4 · Meet in hotel lobby at 1:30 p.m.

Included in Registration With 211 degree programs and an engaged student body, PSU helps students prepare for a fearless future. Oregon's most affordable public research university, the PSU mission is to "let knowledge serve the city" and reflects the university's dedication to turning ideas into action - in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs.

Post Conference Tour Options Post-Conference Tour Pre-registration required.Options Pre-registration required.

Reed College Saturday, June 8 · Meet in hotel lobby at 8:45 a.m.

A coeducational, independent liberal arts and sciences college, Reed is referred to as one of the most intellectual colleges in the country.

Reed students pursue the bachelor of arts degrees in 40 majors and programs. The curriculum includes a yearlong humanities course, broad distribution requirements, and a senior thesis. A 9:1 studentto-faculty ratio and small conference-style classes allow faculty members to truly mentor students and engage with them in individual discussions.

Concordia University Saturday, June 8 · Meet in hotel lobby at 9:30 a.m.

A private, nonprofit Christian liberal arts university, Concordia was founded by the Lutheran Church and is committed to preparing students for both a life and a living. Concordia provides a challenging, yet supportive learning environment where spirited intellectual inquiry strengthens our commitment to justice, compassion and moral integrity. We respect diversity, and integrate faith into every aspect of learning, service, and life.

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Vendor Exhibit & Fair Information Thursday, June 7 The Sponsorship Committee will host a Vendor Fair on Thursday, June 7 from 11:00 a.m. -12:00 p.m. This event provides an opportunity for our vendors to display products and technology used for campus visits and events. Vendor exhibits and information tables will be open throughout conference to answer your questions and learn more about your campus visit programming.

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CIVSA Connections About CIVSA Connections Looking for an opportunity to discuss best practices and get your burning questions answered? Look no further than the CIVSA Connections group.

CIVSA Connections provide attendees the opportunity for networking, rejuvenation, lively discussion, and problem solving!

If you signed up to participate in CIVSA Connections when you completed your pre-conference survey, you have been assigned to a group! Every CIVSA Connections group will have facilitators who are veterans in the field.

Facilitators will encourage you to discuss sessions that have been covered at conference and will provide time for some group introspection as you work together to solve one another’s professional challenges.

Group Name Location Hawthorne Hawthorne Steel Salon F Fremont Columbia St. Johns Willamette Tilikum Crossing

Meadowlark

Marquam Douglas Fir Burnside Sunstone Broadway Portland Morrison Eugene Sellwood Pearl Ross Island

Salon D

Interstate Salon A Jackson Memorial

Salons BC

Burlington Salon E Sauvie Island

Salons GHI

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Hot Topics & Drop-In Discussions Hot Topics On Thursday at 4:00 p.m., conference attendees have the chance to attend a special interest meeting. We hope you will choose a topic that best meets the needs of your office. These meetings will provide the chance to connect with other professionals in the field, share best practices, and learn from each other.

Hot Topic Track Location Admitted Student Events

First Look

Tour Guide Training

Support for the Frontline Salon D

CIVSA Involvement

View from the Top

Salon A

Working with Academic Partners

Primary Partnerships

Salons BC

CRMs Staying Current Inclusion Training for Tour Guides

Equity and Inclusion

Pearl

Salon E Salons GHI

Drop-In Discussions Stop by the CIVSA Lounge for a chance to dive deeper into topics that we all face. These sessions will be casual and informal - led by 1 or 2 seasoned CIVSA members. Come ready to share your ideas and chat with colleagues from schools across the regions.

Topic Date Time Programming for LGBTQ+ Students

Wednesday, June 5

1:50-3:00pm

Tours in Other Languages

Wednesday, June 5

1:50-3:00pm

Community Colleges

Thursday, June 6

11:00-12:00pm

Recruiting Diverse Tour Guides

Thursday, June 6

11:00-12:00pm

Transfer Student Offerings

Thursday, June 6

5:00-6:00pm

Improving Group Tours

Thursday, June 6

5:00-6:00pm

Supporting First-Generation Students Friday, June 7

10:10-11:00am

Learning to do more with less

10:10-11:00am

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Friday, June 7

CIVSA Cares p:ear Every year, CIVSA provides members an opportunity to engage in a community service project – CIVSA Cares! The project’s intent is to have a worthwhile impact on the community hosting our Annual Conference.

This year CIVSA Cares will support p:ear which offers individualized mentoring Programs through Education Arts and Recreation. These workshops and field trips foster community, help build a sense of self-worth and teach youth how to trust again. The homeless individuals they serve are 15-25 years old. Through their wonderful programs, mentoring, assistance with housing, and welcoming environment, p:ear helps these individuals gain a new positive outlook on life.

The drive will conclude on Friday, June 7th with a presentation to p:ear at 4:30 p.m.

Donate to p:ear online or through Guidebook:

https://yougivegoods.com/civsa-2019 Let’s see which region can raise the most money!

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Conference Speakers Opening Speaker Yohlunda Mosley

Assistant Vice President for Enrollment Yohlunda Mosley, Assistant Vice President for Enrollment at Portland State University, is a 20-year veteran of student recruitment and multicultural outreach. New to PSU, Mosley came from Indiana University Purdue University – Indianapolis (IUPUI) where the university experienced a dramatic increase in its diversity enrollment and in the academic strengths of its incoming freshmen class.

Keynote Address Galen Emanuele ShiftYes

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International speaker Galen Emanuele works with teams and organizations around the globe including Fortune 500’s such as Microsoft, CBRE, Expedia, and Shell, redefining the way people interact and communicate in business. Galen is an expert in human behavior with more than 18 years in sales, marketing, and business leadership. He is also a world-class improviser, having performed and taught improv for over 12 years including touring with improv legend Ryan Stiles, and the cast from Whose Line Is It Anyway?

Conference Speakers Closing Speaker Ryan Penneau Take Back College

Ryan is an internationally recognized facilitator, speaker, writer and consultant on improving personal performance and attitude, increasing team-engagement, and organizational culture.

He has served over 500,000 individuals and over 500 partnering organizations which have included top universities and Fortune 500 companies, and over 8,500 individuals have completed his award winning, small group focused, HEART of a Leader training. Prior to starting the Penneau Training Group in 2011, Ryan was the Executive Director of LifeSkills, a leadership institution founded by Famous Dave Anderson of Famous Dave’s BBQ of America Restaurant Chain.

Visit the CIVSA Lounge!

collaborate. engage. laugh. relax. engage. learn. network. interact. connect. share energize. mentor. visit. collaborate. support. collaborate. engage. laugh. relax. engage.

A place for collaborating, relaxing and engaging learn. network. interact. connect. share. with CIVSA energize. mentor. visit.colleagues collaborate. support collaborate. engage. laugh. relax. engage Take the elevator to the 2nd Floor share. learn. network. interact. connect.

Pass visit.

Truss Restaurant energize. mentor. collaborate. support.

Mt.engage.

Hood Roomlaugh. is on yourrelax. left collaborate. engage learn. network. interact. connect. share.

Tuesday: 2:00 p.m. - 6:30 p.m. energize. mentor. visit. collaborate. support.

Wednesday & Thursday: 9:00 a.m. - 5:00 p.m. collaborate.Friday: engage. laugh. relax. engage 9:00 a.m.-3:00 p.m. energize. mentor. visit. collaborate. support.

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Session Abstracts & Schedule Educational Session Tracks

Educational Sessions are categorized by tracks, each noted with a unique color to help identify sessions that match your professional interests.

First Look: Event Planning and The Campus Experience Primary Partnerships: Campus Involvement, Community Outreach & Classroom Engagement Support for the Frontline: Student Development, Campus Safety & Current Events Staying Current: Technology, Event Management Platforms and Research View from the Top: Development for Seasoned Professionals Equity and Inclusion: Multicultural Recruitment, Events and Campus Diversity

Presenter Information

For each session, the primary responsibilites of each office or department are identified, as well as the institution's undergraduate population.

Undergraduate Population: Under 2,500 / 5,000-15,000 / Over 15,000 Office/Department: Admissions / Visitor Services / Both / Other

Wednesday, June 5 · 10:10 a.m.

We hosted 4,000 8th Graders on Campus, All on One Day! Think we're Crazy?

Location: Portland Track: First Look Abbey Henrichs, University of Nebraska at Omaha (5,000-15,000, Visitor Services)

Rather than filling our calendars with countless 8th grade and younger tours, we asked ourselves "Why don't we just invite them to all come on the same day?". From building partnerships with the community and the public school district to coordinating the logistics of this large scale event, we will tell you how we pulled off the impossible and why we plan to make this an annual event. If you want to free up your calendar from the repetitive group visits and learn how to host a 4,000+ youth on your campus, come see how the University of Nebraska at Omaha did it!

Teaching Empathy: How To Train Your Tour Guides To Care And Understand Location: Salon A Track: Support for the Frontline Andy Fernandez, St. Edward's University (2,500-5,000, Admissions and Visitor Services)

Mental health skills and concepts are vital to creating a successful visit program.

Through training tour guides to utilize empathy to better understand our guests, we are able to foster better connections during our visits, resulting in better visit experiences. Developing a framework of empathy assists our students by building up their confidence while delivering better results. Come and hear about how St. Edward's University trains their tour guides to be empathic ambassadors for their school.

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Session Abstracts & Schedule Wednesday, June 5 · 10:10 a.m. (continued) Does Size Really Matter? How to Effectively Market and Execute Campus Events, Regardless of Size Location: Salons BC Track: First Look Courtney Clarke, Rosemont College (Under 2,500, Admissions and Visitor Services) Bill Bulat, Temple University (Over 15,000, Admissions and Visitor Services Big or small, all colleges have the challenge of creating unique, engaging campus events. Hear from two very different institutions on how we market to prospective students and their families and develop/execute successful campus events. We will touch on how to develop creative ways in marketing, both digitally and traditionally, to engage prospective students and families, how to enhance your campus visits with special touches, and ways to include your tour guides in the marketing/recruitment process.

A Tale of Two Tigers: Transitioning from Admissions to Campus Partner Location: Salon D Track: Primary Partnerships Katherine Buck, Auburn University's College of Architecture, Design and Construction, Melissa Dean, LSU College of Engineering (Over 15,000, Academic Campus Partner)

Come hear two Tigers talk about their transition from their respective Admissions Offices to the role of a Campus Partner. What surprised them? What did they wish they knew before they swapped sides of campus? What are some ways they think admissions offices and visitors centers can work better with campus partners? How can campus partners better assist the university wide recruitment efforts? These Tigers are excited to share their experiences and answer your questions as we peel back the layers of life as a Campus Partner.

Leveraging Technology for the Successful Management of a Student Ambassador Program Location: Hawthorne/Belmont/Laurelhurst Track: Staying Current Mitchell Perry, Clark University (Under 2,500, Admissions and Visitor Services)

Clark University Undergraduate Admissions employs 50 paid student ambassadors that each have a range of responsibilities, including virtual outreach, leading tours, presenting to families, answering phones, and coordinating our campus visits. The complexity of their roles presents two major challenges. First, providing the students

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Session Abstracts & Schedule Wednesday, June 5 · 10:10 a.m. (continued) with the resources and training they need to be effective representatives of the university is a crucial component in maintaining a successful visit program, and the expectations for the breadth of knowledge & skills they are required to maintain are significant. Second, managing the logistics of scheduling a significant number of students who are essentially doing many different jobs at many different times can take an enormous amount of time and energy if significant consideration isn’t put into streamlining certain processes. Over the last year or so we’ve experimented with different pieces of software with the goal of addressing both of these challenges.

This session will focus on ways we’ve integrated different technological platforms into various aspects of our ambassador program, including schedule management, a new training program, and virtual engagement opportunities. This session would be beneficial for professionals who manage student employees and understand their integral role in creating an effective and impactful visit experience.

It's More than a Tour, Creating Comradery in your Student Organization Location: Columbia Track: Support for the Frontline Aaron Borgeson, Cal Poly San Luis Obispo (Over 15,000, Admissions and Visitor Services)

At Cal Poly San Luis Obispo, our university ambassadors have created a strong and dynamic community that has sustained a strong sense of ownership and pride for the organization and the university. By incorporating meaningful mentorship, traditions, and programming throughout the year, Poly Reps have been able to retain and provide professional growth for all members. This session will give you examples and practical tools to tackle common issues around student engagement, community building activities, and retention for university ambassadors.

Navigating Conflict or Delivering a 'No' Using the Tools of "Yes, And" Location: Pearl Galen Emanuele, ShiftYes

One of the biggest challenges that we face in business and as humans is how to effectively deliver a 'no' and navigate conflict. These are amplified in business where taking the wrong approach can destroy engagement, morale, creativity, and even your personal reputation. In this session Galen teaches how to successfully navigate the art of delivering a 'no' and navigating conflict, providing a concise set of tools and framework. Learn how to take a collaborative, strategic approach that puts the relationship first, focuses on a solution, and feels authentic and supportive without crushing employee and team morale.

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Session Abstracts & Schedule Wednesday, June 5 · 11:10 a.m.

Adding Multicultural Focus to Existing Events Location: Pearl Track: Equity and Inclusion BJ Heidlebaugh, Ohio University (Over 15,000, Admissions)

When a new President is appointed and issues a strategic initiative to increase diversity and inclusion on campus, what do you do? At Ohio University, we worked to add additional components to our admissions recruitment events to highlight our mission of access to excellence. In this session, I will outline the strategies we implemented to improve the visit experience for multicultural students, first generation, and LGBTQ+.

These include adding brand new components to existing programs and combining two separate events to make an individual more dynamic and impactful visit.

There's No I in Team: How to get Faculty on the Same Page for Visits Location: Salon A Track: First Look Alecia Dennis, Ohio Dominican University (Under 2,500, Admissions and Visitor Services)

Ohio Dominican was in a state of distress when our team was put together just over two years ago. Enrollment was down, events weren't being executed well, and faculty and admissions were not on the same page. Learn how we were able to reverse this trend and began engaging faculty in our daily visits and events to create a unified team.

Hey I Just Met You, And This is Crazy, So Here's Our Number, So Call Us Maybe?

Location: Salon D Track: Primary Partnerships Laura Galloway & Kirsten Clark, University of Houston (Over 15,000, Admissions and Visitor Services)

Let's face it - the college search process is intimidating, stressful, and overwhelming.

Universities are flooding inboxes with automated and generic mass communications, lacking any level of personalization and individual recognition. The Office of Admissions created the role of Ambassador 2's to intercept students at every stage of the recruitment funnel. Working primarily through call campaigns, our student workers create meaningful connections with prospective students to ensure that the student isn't just another name in the system. As a result, the value in our student:student interaction has increased applications and contributed to the success of the university as a whole. Join us to understand why and how student workers are your most valuable tool!

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Session Abstracts & Schedule Wednesday, June 5 · 11:10 a.m. (continued) Creating a Legendary Leadership Development Program for Your Ambassadors Location: Hawthorne/Belmont/Laurelhurst Track: Support for the Frontline Chad Johnson, Utah Valley University (Over 15,000, Admissions and Visitor Services)

A robust and structured leadership development program can elevate your Ambassadors to LEGENDARY status! After separating from a multi-year partnership with UVU’s Leadership Center, we had an opportunity to create our own Ambassador focused leadership development program. This new program is centered on developing four core skills within each Ambassador: Emotional Intelligence, Communication, Teamwork, and Ownership and Accountability. In this session, you will learn about our research and processes in developing this new program, the ins and outs of the projects that Ambassadors complete within the program, and the system used to administer it. This new program has yielded LEGENDARY results for our Ambassadors! They feel more empowered, more united, and more prepared to represent the university in the most LEGENDARY way!

Campus Visits: Where Everyone is #1!

Location: Salons BC Track: First Look Jordan Glover & Samantha Fowler, Penn State University (Over 15,000, Admissions)

Penn State welcomes 70,000 visitors through the admissions office annually.

Learn how the visit team utilizes various planning techniques, student involvement, and logistical creativity to accommodate an increasing volume of visitors without compromising the personal feel of our visits. This session will provide ideas for the audience to see more students each year, without increasing the stress that goes into large scale events.

CIVSA 1.0 Location: Portland Track: View from the Top: Development for Seasoned Professionals Laura Stansell, University of Tennessee at Knoxville (Over 15,000, Admissions and Visitor Services) Rob Patterson, Middle Tennessee State University (Over 15,000, Admissions and Visitor Services)

Come on – get involved in CIVSA! Not sure where and how to start? This panel of CIVSA veterans, as well as some recently involved members, will share the benefits of their involvement in the association. Learn about the various areas of service and find something tailor made for you! You’ll serve the organization, grow professionally, 22 make friends, and have fun!

RE NDE R EXP ER I E N C E S Since 2006, we’ve been helping colleges create campus visit experiences that strategically align with key enrollment targets.

What can we do for you?

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Raise awareness and profile of the campus visit

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Audits and consults of the daily visit, events, and yield programs

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Tour guide training workshops and development

Interested in working together? Let’s set up a call to talk about your priorities, pain points, and reasons for wanting to learn more.

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Session Abstracts & Schedule Wednesday, June 5 · 4:10 p.m.

Leveraging Campus Visit Programs to Advance Conversations on Equity and Inclusion Location: Columbia Track: Equity and Inclusion Courtney Payne,UW-Parkside (2,500-4,999, Admissions and Visitor Services)

The University of Wisconsin-Parkside is proud to be a regional leader in serving a population of nearly 60% first-generation college students and is the most diverse institution in the UW System. The state of Wisconsin, however is consistently ranked No. 1 in the nation for racial inequality. We challenge ourselves to consider how the campus visit program can help the University fulfill its mission to develop and sustain diverse and equitable learning environments and accept the call to become a beacon for equality within our state. Attend this session to reflect on how your teams in Admissions and Visitor Services can act as campus climate creators and use visit and ambassador programs to construct brave spaces for conversations on access, social justice, equity and inclusion.

What Gen Z Wants to See in Campus Visits & Programming Location: Salons BC Track: Staying Current Cassandra Kopriva, Pacific Lutheran University (2,500-4,999, Admissions and Visitor Services)

We are now fully recruiting students from Generation-Z. These students do not remember a time we were not at war, are a part of the most diverse generation to date, and live in a world were using 5+ screens is normal. They are also said to be one of the most connected generations of our time and rely on peer-to-peer knowledge over adults. So, our Admission Office took it upon ourselves to learn what Gen Z wants, implementing what they want to see into our events, our social media campaigns, and how we connect and contact with students. Hear what Pacific Lutheran University (apx.

3,100 students) is trying to do to connect with an ever changing generation.

We Didn't Even Go Here! How to Establish/Enhance an Alumni Volunteer Program Location: Pearl Track: Support for the Frontline Holly Hemminger, Cleveland State University (Over 15,000, Admissions)

While we, the staff, are all passionate about helping our students, using our alumni with our recruitment events can make a huge impact on our guests and prospective students. During this session, we will introduce alumni involvement ideas and initiatives as well as help you set goals and create ideas for your own alumni volunteer program.

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Session Abstracts & Schedule Wednesday, June 5 · 4:10 p.m. (continued) Admitted Student Open House - One Day. All Admits. All Hands on Deck!

Location: Hawthorne/Belmont/Laurelhurst Track: First Look Barbara Loftus, Rutgers University (Over 15,000, Admissions and Visitor Services)

Every year as the university admissions cycle nears the May 1 Decision Day, yield events for admitted students become critical. Recognizing the value of all our campus partners’ participation in our yield events AND their lack of available time, Rutgers-New Brunswick holds ONE large (very large) Admitted Student Open House. This session will highlight the steps we take to: 1) Obtain university buy in – including participation of faculty, staff, current students and critical university units such as Dining, Residence Life, Student Life, and Facilities. 2) Accommodate over 18,000 guests at one time on campus 3) Focus on our enrollment goals 4) Present the information admits need in order to make the decision to attend Rutgers University 5) Authentically showcase our university.

So You Want to Host A Regional Event!

Location: Salon A Track: First Look Ilana Ciccone, St. John's University (Over 15,000, Admissions and Visitor Services) Betty Spengler, CIVSA Kim Atkinson, Drury University (Under 2,500, Visitor Services)

Many members look for ways to get involved in the organization by offering to host a regional event during the year. Regional events are ways for members to connect and learn outside of conference during the academic year. This session will provide insight into how regional events are organized. Come hear from members that have hosted, along with a regional director and our CIVSA event manager as we hope to encourage and show how easy and beneficial it is to host a regional event on your campus.

Culture Is Everything: Create and Nurture a Remarkable Team Dynamic among the Student Leaders you Serve Location: Salon D Track: Support for the Frontline Eric Johnson, University of Georgia (Over 15,000, Visitor Services)

Culture seems like a mysterious quality that great organizations somehow just naturally have. But why not demystify the team dynamic and be deliberate about designing the conditions necessary for a great group culture to emerge? Groups with healthy and

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Session Abstracts & Schedule Wednesday, June 5 · 4:10 p.m. (continued) distinctive cultures are more effective in fulfilling their mission and more rewarding to belong to. We owe it to the student leaders in our organizations to be intentional about fostering the kind of culture that makes the group’s impact larger than the sum of its parts and that sets the tone for the kind of leadership those students will be inspired to offer after they graduate. This session will challenge you to examine your group’s dynamic and will offer suggestions for strategies and skills to create, strengthen, or even repair the culture of your organization. Come prepared to share in a discussion about how we can be more intentional in serving our students and making the groups we lead truly meaningful and remarkable.

CIVSA 2.0 Location: Portland Track: View from the Top Nancy Franco, Yale University (5,000-15,000, Visitor Services) Jenn McKenzie, Hendrix College (Under 2,500, Admissions and Visitor Services) Tim Lipman, Illinois Institute of Technology (2,500-4,999, Admissions) LeAnn Stroupe, University of Missouri (Over 15,000, Admissions and Visitor Services) Tami Tassler, Florida Gulf Coast University (5,000-15,000, Visitor Services)

Keeping your head in the game and staying motivated can be challenging in this fastpaced profession. Hear from our panel of seasoned leaders and gather information about ways to improve communication, manage stress and energize your team. Learn lessons from past CIVSA conferences through our Top 10 CIVSA List. Best practices are important in every profession and this list will highlight tips from our favorite CIVSA sessions. Discover ways to use CIVSA's resources to invigorate your program and strengthen your team.

Join us for the Portland Experience!

Wednesday | 7:15 p.m. - 9:30 p.m.

Crystal Ballroom Shuttles depart the hotel lobby starting at 6:30 Hosted by the Council of Past Presidents

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Session Abstracts & Schedule Thursday, June 6 · 8:30 a.m.

Embracing Rivalries: Collaborative Events for High School Counselors Location: Columbia Track: Primary Partnerships Abbi Pfister-Soria, Southern Methodist University Sara Sorenson, Texas Christian University (5,000-15,000, Admissions)

As more high school students wait to visit campus until they hear an admission decision, it is now imperative that colleges and universities look towards creative ways for us to paint a picture of our campus and student experience. Learn how two historical rivals joined forces to execute multiple counselor on-campus events. We will discuss how to start a partnership with schools in your area, collaborate with each other, and plan events with different school’s priorities but with the common goal to provide access to variety of high school counselors to visit campus. This session will also discuss ways that other types of schools can adapt our model based upon different sizes and budgets.

"In Every Job That Must Be Done, There is an Element of Fun..." - Creative Problem Solving and Community Building Location: Salon D Track: Support for the Frontline DJ Dull-MacKenzie & Grant Zoppi, Stanford University (5,000-15,000, Admissions and Visitor Services)

Join us for a “spoonful of sugar!” Based upon input culled from our member institutions and practices utilized at Stanford University, this interactive session will focus on fun and creative approaches to working with your students. Come hear and share ideas designed to raise the performance and morale of your student group.

Topics will include: • Addressing ongoing challenges ("How do we get our student workers to actually read our correspondence?"; “What can we do to recruit a broader diversity of guides?”)

• Improving tour quality (“How do we get our guides to be more accurate and stop propagating myths and misinformation?”; “How can we get guides more comfortable with talking about their weak areas?”)

• Strengthening staff morale and interest (“How do we build community and build a culture of unity and diversity?”; “How can we get students to want to work during spring break and summer?”)

Our goal is that by the end of the session, you will have a list of fun ideas and best practices to strengthen and enliven your student program.

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Session Abstracts & Schedule Thursday, June 6 · 8:30 a.m. (continued) Creating an Admitted Student Tour Location: Salons BC Track: First Look Kimberly Murray & Arin Morse, Boston University (Over 15,000, Admissions and Visitor Services)

Each year Boston University sees over 80,000 prospective visitors a year. In the midst of our busy Spring, roughly 1,400 visitors visit through a daily Admitted Student Visit program in the months of March and April. In 2016 we created an Admitted Student tour that was different from the tour we give to our prospective students to cater to this Admitted Student population. In this session, we will discuss the need for the new tour as well as the process of creating and implementing this tour. We will give an overview to the evolution of the training of guides to give a new tour, and the operational logistics of coordinating a new tour in a high volume center, as well as sharing the feedback and data we compiled over the years.

Managing Up for Better Bosses Location: Pearl Track: View from the Top Kelvin Lee, University of California Irvine (Over 15,000, Admissions and Visitor Services) Julee Mitsler, High Point University (2,500-4,999, Admissions and Visitor Services)

We spend so much time focusing on the people we supervise, but what about our supervisors? This session will talk about managing up - what it is, why it's important, how to do it, and suggestions for easing challenges that can arise.

"You Trust your Students to do That?!": Re-imagining the Roles and Responsibilities of your Student Workers to Increase Autonomy and Free up your Time Location: Salon A Track: Support for the Frontline Hayley Burke, Pitzer College (Under 2,500, Admissions and Visitor Services)

Imagine what your workday might look like if you were no longer responsible for giving daily information sessions, conducting prospective student interviews, or answering a slew of phone calls. A secret that we’ve learned here at Pitzer is that, oftentimes, students can do these jobs as well as, if not better than, full-time staff. We spend a large chunk of our career recruiting talented, driven individuals to our institutions.

Now that you’ve gotten them in, it’s time to empower these students to be student workers with the autonomy to take on more responsibility in your office. Leveraging

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LET’S

S--sit THE

VISIT JOIN US @ 10:30AM ON THURSDAY where we’ll share the results of our annual campus visit research.

We build tools that enhance the visit experience. momentouscampusmedia.com/civsa

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Session Abstracts & Schedule Thursday, June 6 · 8:30 a.m. (continued) the untapped potential of your student workforce will allow staff to pursue more meaningful, innovative, higher-level work and provide vital professional development opportunities to your students. In this session, you will learn about the responsibilities of student workers in Pitzer College’s Office of Admission, including, but not limited to: conducting daily information sessions, running our twice-yearly student fly-in, managing data entry through Slate, and staffing the office for weekend visits. The majority of the session will be dedicated to Q+A to encourage the flow of new ideas for student worker role development, including tips on how to create buy-in from (potentially skeptical) leadership!

“You’re the Best Around”: Examining the Role of a Supervisor and the Peer Organizational Model at Texas A&M University Location: Portland Track: First Look Juwan Andrews,Texas A&M University (Over 15,000, Admissions)

Nothing sells a university better than a current student. At Texas A&M University, we have incorporated a peer organizational model using current student leadership to share their own unique collegiate experiences while hosting and engaging with our visiting prospective students and parents. This peer organizational model has tremendously enhanced our recruitment and matriculation process, while also providing valuable professional development to our student leaders. Going into our sixth year, our Peer Recruitment Program has grown exponentially, which has allowed our recruitment and matriculation programs to be mostly student-led. Providing prospective students and parents with a unique, one of a kind experience is achieved using the diverse experiences and knowledge base of our Peer Recruiters. Through management and student development, our goal is to continuously refine our programming model to ensure current students are the face of our prospective student and parent programs.

We welcome you to get an up-close and personal look at our Peer Recruitment Program at Texas A&M University, and examine ways to effectively manage students and successfully implement a peer organizational model within your department.

Slate - Round Table and Best Practices Sharing!

Location: Hawthorne/Belmont/Laurelhurst Track: Staying Current Katie Holdgreve-Resendez, University of Colorado Boulder (Over 15,000, Admissions and Visitor Services)

A number of institutions have moved to Slate or are considering the move. Let's get together and share what we have learned! What worked for you? What didn't work for you? What do you wish someone could show/teach you? How can we band together and up-vote future requests? Let's share our knowledge and help one another be more successful with technology at our fingertips. Bring your laptops!

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Session Abstracts & Schedule Thursday, June 6 · 9:30 a.m.

Recruiting Students Through the Use of Videoconferencing Location: Columbia Track: Equity and Inclusion Kimberly Bornstein, University of Connecticut (Over 15,000, Admissions)

In recent years the UConn Stamford Admissions Office has noticed an increase in the number of International Students (IS) and Out-of-State Students (OS) who are interested in our campus. With these student populations potentially paying more in tuition than in-state students, we wanted to ensure they were informed consumers. As a result, we created a Skype Tour Program. The program provides prospective students with the opportunity to talk to our Admissions Officer and be taken on a virtual tour, highlighting our campus facilities and academic and support programs. Additionally, we hired an International Tour Guide to provide a student perspective and assist with any translation barriers for our International Student Skype Tours. In our presentation, we will discuss the implementation of the program and how the program has evolved throughout the Admissions Cycle, together with the outcomes and future suggestions for any Admissions Office looking to implement this program. The intended audience for this presentation is any individual who works with prospective students.

There's No Good Card For This Location:Salon D Track: Support for the Frontline Grace Hartman, Santa Clara University (5,000-15,000, Admissions and Visitor Services)

And there is also no road map. For some of our students, college will be when they first face serious challenges, heartbreak, grief, and serious self-doubt. How do we as supervisors, confidantes, and the "adult" help support students experiencing these kinds of things? How do we support students when we, ourselves, our experiencing them? And what happens when bad things happen to your students or you? How do you help students handle the tough stuff? Themes from the book, "There's No Good Card For This" (Kelsey Crowe, Ph.D. & Emily McDowell) have helped me become better at taking action, rather than reflection/doubt/regret when it comes to addressing the tough stuff with others. Let's discuss best practices (are there any?) and experiences we've all had working with students and the tough stuff.

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Session Abstracts & Schedule Thursday, June 6 · 9:30 a.m. (continued) Training Design for Student Ambassadors Location: Hawthorne/Belmont/Laurelhurst Track: Support for the Frontline Jay LaShombe, University of Vermont (5,000-15,000, Admissions and Visitor Services) Becky Brewer, Michigan State University (Over 15,000, Other: Residence Education & Housing Services)

Having both re-envisioned the training and on-boarding process within the past year, this session will explore our two new models. MSU: In an effort to support new tour guide satisfaction, group cohesion, and the long term retention of tour guides, MSU undertook to redesign the new tour guide on-boarding experience. Our goals were to improve tour guide satisfaction with training, reduce new tour guide melt, produce quality guides at the time our operational schedules required them, and retain quality tour guides in the tour guide program while not breaking the budget! UVM: Due to graduation, our program typically experiences 33% yearly employee turnover. It seems like training never really stops. To more efficiently on board our student ambassadors, UVM has shifted its training calendar to engage students earlier and take advantage of the resources that veteran ambassadors provide. In the process, we’ve made a dent in our training budget and ensure that we’re fully staffed with well-trained and prepared ambassadors to provide excellent service to our visitors. Participants will experience • Before/After data from training feedback and employment satisfaction surveys • Before/After Snapshots • In-depth training models, including syllabi, lesson plans, and learning assessments/rubrics • Lessons learned, outcomes/next steps

Forget the Info Session!

Location: Salons BC Track: First Look Laura Thornbury, Western Kentucky University (Over 15,000, Admissions)

Is your daily campus visit information session due for a change? At WKU, we decided to forget the long info session and put the visit experience in our tour guides hands.

Learn how we shortened our pre-tour information, further developed our tour guides, began meeting with more families post tour, and much more!

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Session Abstracts & Schedule Thursday, June 6 · 9:30 a.m. (continued) YOUR Energy is Everything - The Value of Bringing You to the World Location: Pearl Ryan Penneau, Take Back College

The world needs YOU. Your community needs YOU. Your business needs YOU. Your family needs YOU. And YOU are not a policy. You are not a set of procedures. What you bring to the marketplace is so much more than your skill set and experience. What you bring to the world is the way you show up that no one else can duplicate, so develop it, own it and share it. This interactive session will have you completely reassessing the value of attitude relative to results and beginning the journey of getting out of your own way and deepening your connections and influence on the people in your circle. The world is not looking for more information. We all are YEARNING for more connection and that starts with you!

Beyond the Smiling Faces: How to Manage Workplace Conflict in a Healthy Way Location: Salon A Track: View from the Top Dee Lambert, The University of Texas at Dallas (Over 15,000, Admissions and Visitor Services)

Do your student ambassadors frequently complain about rude guests who make their tours miserable? Do you find yourself playing referee among bickering staff members that create an awkward work environment? Does your stomach turn in knots before you have to have a disciplinary meeting with an employee? If so, this session is for you!

Join the discussion and gain some tips on how to handle difficult conversations and manage conflict with a focus on reaching solutions in a healthy way.

Let's Get Social!

Follow Us on Social Media, Post your Conference Photos and use our Hashtag: #CIVSA2019 @officialCIVSA

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Session Abstracts & Schedule Thursday, June 6 · 2:00 p.m.

The Best of Both Worlds: Combining Prospective and Yield Events Location: Hawthorne/Belmont/Laurelhurst Track: First Look Liz Hill & Apryl Melançon, Arizona State University (Over 15,000, Admissions and Visitor Services)

The Best of Both Worlds Session is for staff who plan and implement on-campus events that appeal to a demographic of prospective and admitted students. This session will demonstrate how Arizona State University took their separate prospective and yield events and created a new event, Sun Devil Day, which combines these audiences with separate tracks that appeal to students at any stage of enrollment. You will learn about the planning process of Sun Devil Day from the initial ideation all the way through what the two different tracks looked like on the day of the event. This session will also give specific examples of popular sessions and activities and how to make your event a one-stop shop for student and guest questions. The Best of Both Worlds session will conclude with how this new Sun Devil Day event has seen success, and how that success continues to grow with our increasing registration numbers each semester.

Connecting with the "Other Side": Academic Visit Days Location: Salons BC Track: First Look Denica Holzworth, Oakland University (Over 15,000, Admissions and Visitor Services)

At Oakland University in Rochester, MI we work with the Academic Units on a daily basis for our large visit days. We host visit days with Business, Engineering & Computer Science, MTD, Health Sciences, Nursing, & Education and Human Services. Through these days we work with faculty and the Deans of each unit to plan successful days with ROI over 50%.

Re-Envisioning University Welcome Centers Location: Salon D Track: Primary Partnerships Beth Wiser, Carnegie Mellon University (5,000-15,000, Other-Marketing and Communications)

How do campus partners and stakeholders work together to create a new university welcome center? Find out more from the stories of two universities that created and opened new university welcome centers in the past year. Carnegie Mellon University and the University of Rhode Island will present information about our centers, discuss how we collaborated with campus stakeholders, and share our lessons learned.

Attendees will hear more about how two different welcome center models work on our campuses and how very different kinds of spaces serve campus visitors. Attendees will also be asked to share best practices for how their offices work with campus partners to create a welcoming front door for guests!

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Session Abstracts & Schedule Thursday, June 6 · 2:00 p.m. (continued) Ambassador/Tour Guide Panel Location: Portland Track: Support for the Frontline Angelic Lara, Oregon State University (Over 15,000, Admissions and Visitor Services)

Ambassadors/Tour Guides: We know 'em, we love 'em. But do we always know what they really think? Come and join the conversation at an honest student-based panel where you can ask these questions and learn about other ambassador programs.

Hear from current students at Oregon State University, University of Oregon, Oregon Tech, and Portland State University.

Watch them Grow! A Guide to Retaining Amazing Student Leaders!

Location: Salon A Track: Support for the Frontline Brylee Groskreutz, Kristin Chapman, Jen Sass & Haley Davis, Iowa State University (Over 15,000, Admissions)

Be ready to discuss, collaborate and practice effective techniques in student leader retention. In this session we will share ways Iowa State University motivates and supports our over 100 volunteer tour guides. Although Iowa State has a large tour guide program, this session applies to anyone who works with students at any sized institution. We will highlight the culture of our program, and ways to focus on continual learning, professional development and valuable communication and leadership skills. We will share creative ideas for showing appreciation, providing unique campus experiences for your student leaders, and planning purposeful and engaging meetings and retreats. This interactive session will include discussion and collaboration for retaining amazing student leaders.

Pitt's Four Pillars of Training Location: Columbia Track: View from the Top Nick Reffuge, University of Pittsburgh (Over 15,000, Admissions and Visitor Services)

In this session attendees will learn all about how the University of Pittsburgh has developed and launched a completely redesigned training program for its admission and campus visit staff. The program is centered around four pillars that provide a foundation for new staff, and a way for current staff to continue building their knowledge as they professionally develop. The program emphasizes safety, customer service, storytelling, and institutional knowledge. With its implementation, our office has seen a rise in employee retention and staff performance. Come learn how it could work for your office as well!

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Session Abstracts & Schedule Thursday, June 6 · 2:00 p.m. (continued) YOUR Energy is Everything - The Value of Bringing You to the World Location: Pearl Ryan Penneau, Take Back College

The world needs YOU. Your community needs YOU. Your business needs YOU. Your family needs YOU. And YOU are not a policy. You are not a set of procedures. What you bring to the marketplace is so much more than your skill set and experience. What you bring to the world is the way you show up that no one else can duplicate, so develop it, own it and share it. This interactive session will have you completely reassessing the value of attitude relative to results and beginning the journey of getting out of your own way and deepening your connections and influence on the people in your circle. The world is not looking for more information. We all are YEARNING for more connection and that starts with you!

Thursday, June 6 · 3:00 p.m.

Crowd Control Location: Salons BC Track: First Look Rachel Hess, University of Maryland, College Park (Over 15,000, Admissions and Visitor Services)

The University of Maryland has a rich history of hosting open house events that welcome anywhere from 1,000 to 4,000 guests to campus at one time. This session will discuss planning tips on how to create an excellent campus visit experience while managing crowds through team work, clear communication, and by giving guests some control of their day. This session will benefit anyone who is tasked with coordinating large one day visit events. Attendees will learn from the successes and challenges experienced first-hand by the UMD staff.

Connecting with Your City - Building & Enhancing Relationships Off Campus Location: Salon D Track: Primary Partnerships Mandy Harmon & Jamie Bredbenner, Wichita State University (Over 15,000, Admissions and Visitor Services)

Whether you're in a rural or urban setting, the expectation to have strong relationships with the community and school districts surrounding your university is a real thing. Is your office inundated with requests to be present at festivals and parades, provide giveaways at non-recruitment events and to engage with alumni and community stakeholders? Us, too! Come learn how Wichita State manages these requests while balancing recruitment priorities, staff schedules, and budget limitations.

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Session Abstracts & Schedule Thursday, June 6 · 3:00 p.m. (continued)

Building Cody’s Community: Through Strategic Partnerships in Underrepresented Communities Location: Portland Track: Equity and Inclusion Jonathan Gonzalez-Montelongo, California State University, San Bernardino (Over 15,000, Admissions and Visitor Services)

Cody the Coyote is California State University, San Bernardino’s mascot, and he could not stay silent knowing that research has shown a consistent low number of underrepresented students in college and university enrollment. Cody has been on a mission for the last 5 years coming up with programming, events and building community and strategic partnerships to help in the effort of enrolling more underrepresented students. Join us as we have a conversation about how you find and build partnerships in underrepresented communities and foster relationships with K-12 administrators as well as build university buy-in for your efforts. CSUSB’s Campus Tours and Visitor Center in the Office of Admissions and Student Recruitment has joined Cody in leading the charge on a number of events like our Black and Brown Young Men’s Conference, the Black Student Leadership Symposium, the Next Generation Conference, Coyotes Rising, a summer overnight program for African-American students all with intentional programming and objectives. Come learn how we coordinate these programs and utilize campus collaborations to make them successful.

Technology Overload: Making the Best Use of Technological Resources for High Impact Results Location: Columbia Track: Staying Current Matthew Seklecki, Saint Michael's College (Under 2,500, Admisions & Visitor Services) Jennifer Passalacqua, Norwich University (2,500-4,999, Admissions and Visitor Services) Jay LaShombe, University of Vermont (5,000-15,000, Admissions and Visitor Services)

Let’s face it, we use technology in all aspects of our lives, so why not embrace it in our professional worlds and make it work for us. But it’s not just about the technology, it’s really about the data that we collect that informs how we best use technology to assist throughout the recruitment process. This session will showcase three different Vermont institutions, Norwich University, Saint Michael's College, and The University of Vermont, and how they each recently incorporated different aspects of technology into their admission practices. We will explore the impact of a new CRM, implementing texting, and use of student ambassadors interacting with prospective students on digital channels and how these initiatives have aided in the recruitment process.

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Session Abstracts & Schedule Thursday, June 6 · 3:00 p.m. (continued) Top Dog on Campus: How to Position Your Tour Guides as Leaders Location: Salon A Track: Support for the Frontline Kalee Castanon, Texas A&M University (Over 15,000, Visitor Services)

Giving tours may be the primary purpose of our student organization, the Aggie Experience Council, but our students do much more than that. We'll discuss how we became a recognized student organization and how we give our student leaders as much autonomy as possible to run the organization. We'll also discuss other efforts that we do, such as helping with university-wide events, raising money for a scholarship, and professional development training for our tour guides. Learn how we used our position as tour guides to become one of the premier organizations on campus.

S.O.S - What's the Emergency? Exploring Safety Protocols of the Visit Experience Location: Hawthorne/Belmont/Laurelhurst Track: Support for the Frontline Kelly Ball, University of Delaware (Over 15,000, Admissions)

Have your tour guides experienced a medical emergency during their campus walking tour? What did they do? How did they respond? How should they have responded? At the University of Delaware, we experienced the unexpected - a medical emergency during a campus tour. During this session we will discuss what the tour guides, staff and University community did in response to an emergency situation and the aftermath. We will also discuss how we have evaluated our training process and how we are now working collaboratively with internal and external partners to be proactive in the face of future situations. Attendees can expect to learn how we collaborated, the struggles we encountered and how we continue to look for opportunities around tour guide and visitor safety protocols.

YOUR Energy is Everything - The Value of Bringing You to the World Location: Pearl Ryan Penneau, Take Back College

The world needs YOU. Your community needs YOU. Your business needs YOU. Your family needs YOU. And YOU are not a policy. You are not a set of procedures. What you bring to the marketplace is so much more than your skill set and experience. What you bring to the world is the way you show up that no one else can duplicate, so develop it, own it and share it. This interactive session will have you completely reassessing the value of attitude relative to results and beginning the journey of getting out of your own way and deepening your connections and influence on the people in your circle. The world is not looking for more information. We all are YEARNING for more connection and that starts with you!

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Session Abstracts & Schedule Friday, June 7 · 8:30 a.m.

Yielding Diversity: Admitted Student Programming Location: Salon A Track: Equity and Inclusion Tori Neason & Elena Wandzilak, Washington University of St. Louis (5,000-15,000, Admissions and Visitor Services)

WashU’s diversity fly-in for admitted students, Multicultural Celebration Weekend, was a success by many accounts. Hundreds of students attended the overnight program, student groups were showcased, and the yield rate was high. But what about everyone else? Enter Bear Days, an admitted student day open to all. Learn about the evolution of WashU's admitted student programming from Celebration Weekend to Bear Days to the hybrid model we used this spring that allowed for a more well-rounded experience showcasing our community. We’ll discuss the before & after of planning, programming, and executing multiple, large-scale yield events for admitted students.

Group Tours Evolved!

Location: Hawthorne/Belmont/Laurelhurst Track: First Look TJ Perez & Stephanie Funderburg, San Jacinto College (Over 15,000, Admissions and Visitor Services)

Experience the metamorphosis of our on-campus tour experience from humble beginnings as a little larva to a majestic butterfly. Our session will cover the transformation of our Elementary, Middle School and High School tours. We will discuss how we showcase our tour presentations with unique grade level content/ themes, how we collaborate with faculty/staff on campus, and how we link skills and careers to college. This session will be great for anyone looking to evolve their student tour experience!

Embracing Activism: Tips on Navigating and Supporting Activism in Your Student Staff Location: Columbia Track: Support for the Frontline Jayne Reimel,UC Santa Barbara (Over 15,000, Admissions and Visitor Services)

We are experiencing a time of political and social divide in our country and our campuses reflect this. At UC Santa Barbara we often are faced with navigating sensitive and difficult topics with both visitors and our current student staff. However, rain or shine, picket lines or sit-ins - there is still a job to do. This session will provide some helpful tips on how to best support your student staff who are involved in activism and engage them further in your tour program – ensuring that the goals of your students and your tour organization are aligned.

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Session Abstracts & Schedule Friday, June 7 · 8:30 a.m. (continued) A Tale of Two Programs: Utilizing a Dual Structure Model (paid and volunteer) to Better Develop and Retain Student Leaders Location: Salon D Track: First Look Rob Cuzzi & Jackie Tremblay, Southern New Hampshire University (2,500-5,000, Admissions and Visitor Services)

Southern New Hampshire University is a private, non-profit university in Manchester, New Hampshire. Home to just over 3,000 undergraduate students, the Office of Freshman Admission hosts more than 5,000 prospective students and families each year. In addition to daily campus tours available Monday through Friday, SNHU hosts ­­90 admission related events over the course of the year. As part of the admission office, SNHU has two separate student worker programs. Admission Student Leaders (ASL’s), who work on a volunteer basis, and Penmen Guides (ambassadors) who are paid throughout the year. This presentation will detail the separate working models for both programs, as well as the collaboration that has led to undoubted success, including higher retention of students, larger number of applications and more campus wide buy in from the student body. Over the course of the presentation we will discuss initiatives that worked (some that didn’t), problem areas that we addressed, and future items that we are looking to explore in greater detail.

Empowering Campus Partners Into the Campus Visit Program Location: Salons BC Track: Primary Partnerships Jacqui Geerdes & Ilana Weisman, Duke University (5,000-15,000, Admissions)

So many visitors, so little time. Prospective students are seeking more than an information session and tour as they navigate the college search process. How can your visit program offer more without increasing your budget or staff time? Building relationships with campus partners is key to expanding campus visit programs. By collaborating with departments and facilities across the university, Duke has broadened the visitor experience to showcase various opportunities for students. These include class visits, campus dining, game day tickets, specialty tours in the arts, engineering, marine lab and ROTC. Learn how Duke University has built a highly successful visit program while fostering relationships with campus partners to incorporate more depth into the visitor experience.

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Session Abstracts & Schedule Friday, June 7 · 8:30 a.m. (continued) What is CAS? Using the CAS Standards for Program Development and Assessment Location: Portland Track: Staying Current Megan Adams, University of Louisville (5,000-15,000, Admissions)

CAS is the Council for the Advancement of Standards in Higher Education. Their mission is promoting standards in student affairs, student services, and student development programs. After attending this session participants will be able to: Describe the CAS standards Describe how the CAS Standards can be used for program development Describe how the CAS Standards can be used for self-assessment

I’m the Boss, but You’ve Got the Power Location: Pearl Track: Support for the Frontline Kevin Studer & Tierra Thompson, Lynn University (Under 2,500, Admissions)

Generation Z students want their work to make a difference. What they take on for us becomes so much more than work, it’s an experience where they can leave their mark on the university while also developing professionally. When amazing students work for you, it’s easy to feel nervous that they’re going to leave you for a different opportunity.

At Lynn University, we wanted to combat that and created the Student Admission Ambassador Leadership Team (SAALT) this year. Our 15 SAALT members showcase their strengths and empower student ambassadors they supervise by overseeing specific roles within our office. Not only is it a way to give them more development opportunities, but it also helps relieve our workload as well. In this session, we hope to give advice to other ambassador supervisors on how they can create a powerful team with the students who want to take on more responsibility.

Don't miss the chance to contribute to p:ear our 2019 CIVSA Cares organization!

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Session Abstracts & Schedule Friday, June 7 · 11:30 a.m.

Transform your Lobby and Improve Visit Experience…on a budget!

Location: Salons BC Track: First Look Hayley Burke,Pitzer College (Over 15,000, Admissions and Visitor Services)

If you see something that bothers you, change it. This is the motto that inspired one admission counselor to completely overhaul Pitzer College’s Office of Admission lobby space. With updates big and small, Pitzer has managed to create a space that better serves our guests and strongly reflects our Core Value of environmental sustainability!

In this session, come on a visual journey with Pitzer as we show you our space (before and after!) and discuss how implementing small and inexpensive changes (for example, providing sunscreen for guest usage) can pack a huge punch. Be ready to leave this presentation with ideas for how to transform your visit space in big and small ways and on any budget, with the goal of better reflecting your institution’s values and improving guest experience!

Market like you Mean It: How to Brand your Event for Success Location: Pearl Track: First Look Apryl Melançon & Casey Thomas, Arizona State University (Over 15,000, Admissions and Visitor Services)

Learn how Arizona State University brands and promotes their recruitment events through digital branding, websites, email marketing, SMS, call campaigns, social media and on-campus branding during the events. Your prospective students expect consistent experiences and creating visual continuity throughout your event promotions and event will increase brand awareness of your university. This session will show an example of how ASU branded our largest prospective student event, More to Explore, and give tips and tricks for branding your own events.

Beyond the Paycheck: Help Your Student Staff Convey Transferable Skills Location: Hawthorne/Belmont/Laurelhurst Track: Support for the Frontline Nicole Levy,Adelphi University (5,000-15,000,Admissions and Visitor Services)

Ask your student staff: what top 3 skills are you developing in this role? If they struggle to answer, this session is for you! Help students correlate their extraordinary work on your team to their career aspirations. Learn workshop tips, resume advice and the top transferable skills employers are searching for that you're helping students develop.

When students can confidently identify their job skills, they'll be more invested in the position! WARNING: Side effects of teaching these skills commonly result in warm and fuzzy feelings as you watch them grow professionally.

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Session Abstracts & Schedule Friday, June 7 · 11:30 a.m. (continued) How Beer and a Good Cry Led to Amazing Collaboration with an Academic Partner Location: Columbia Track: Primary Partnerships Michelle Bradley, Jacqui Goldring & Rachael Johnson, Colorado State University (Over 15,000, Admissions and Visitor Services, Academic Campus Partner)

Do you struggle to work effectively with academic partners? Join Engineering and Admissions staff from Colorado State University as we take you behind the scenes of a cross-campus conflict that we managed to turn into a wonderful partnership. In this interactive session we'll reenact scenes from the conflict we experienced while planning a visit day program and give you the chance to intervene and share how you would have handled things differently. We will share our perspectives on how to navigate challenges for a successful partnership. We'll also share some of our more recent success stories.

The Strengths, Hiring, and Development of Introverted Tour Guides Location: Salon A Track: Support for the Frontline Molly Kirsch, Simon Fraser University (Over 15,000, Admissions and Visitor Services)

Many of your prospective students and their parents are introverts. How many introverts are on your tour team? Stereotypes can contribute to an ‘extrovert ideal’ (a bubbly tour guide, for example) and some negative impressions of introverts (shy, afraid of public speaking). This session will explore research into the science of introvert strengths, and will share how Simon Fraser University’s tour and welcome/student centre team (about 80% self-identified introverts, including me!) thrives. Including feedback and comments from our student team, I’ll review how the various aspects of our program support introvert inclusion in our tour guide and front-counter team: our job description, interview process, on-boarding, training, goal-setting, team socials, and ongoing development. Regardless of whether you count yourself among the extroverts or the introverts of the world, this session will give you tools and knowledge to recruit and support introverted students and help them shine.

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Session Abstracts & Schedule Friday, June 7 · 11:30 a.m. (continued) Hosting Visits in an Unflattering Spotlight Location: Salon D Track: View from the Top Becky Brewer, Michigan State University (Over 15,000, Other: Housing) Samantha Fowler, The Pennsylvania State University (Over 15,000, Admissions)

Campus visit programs are a very public enterprise. Most visits are designed to assist families in making an informed college choice and advance the institution’s reputation. How do visit professionals persist in this work when a campus is in crisis?

Perhaps your campus has gone viral for unflattering or even criminal reasons. Possibly the international media has descended. Students, faculty, and other groups are marching in protest. In this session, we will look at case studies of campuses in crisis and discuss lessons learned from Campus Visit Professionals in administration and on the front lines.

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Session Abstracts & Schedule Friday, June 7 · 2:30 p.m.

Developing and Implementing a Robust Academic Visit Plan Location: Columbia Track: First Look Nicole Horvath, University of Pittsburgh (Over 15,000, Other: Academic Campus Partner)

More often, prospective students are visiting campus with the hope of getting an indepth view of their intended academic major in addition to learning about the overall campus experience. In the last two years, the Dietrich School of Arts and Sciences, the University of Pittsburgh’s largest academic school, has taken a more active approach in recruitment, specifically when it comes to the campus visit experience.

What started with once-per-week information sessions has now grown into a robust campus visit plan including a student ambassador program, customized visit plans for each academic department, daily academic tours, and personalized one-on-one visits.

These diverse visit options have allowed our prospective students to leave campus with a deeper understanding of what the University of Pittsburgh and the School of Arts and Sciences have to offer. Learn how the Dietrich School implemented its everevolving, academic-focused campus visit options.

Making Middle School Visits a DREAM Location: Pearl Track: Primary Partnerships Noelle Wilson & DJ Crisostomo, UW Tacoma (5,000-15,000, Admissions and Visitor Services)

UW Tacoma developed a model that nurtures the DREAMs of middle and high school students. You will learn how Enrollment Services collaborates with faculty and paid student leaders to create Prospective Student DREAMs (Designing Rich Experiences Around Majors). DREAMs are designed to be engaging and interactive to expose students to unknown majors, academic paths and career choices. Assessment shows that DREAMs increase the perceived value and impact of campus visits and enhance collaborative relationships with faculty. Of the students we have served, many have been participants in TRiO, AVID and other college support programs, thus serving high numbers of historically under-represented students. With the design of the DREAMs, it allows the focus of the visit to be centered on outreach vs recruitment, which proves more beneficial for these age-groups. The presentations begin with teaching students basics of college (what is a major, etc.), then leads them into specific majors and career options, followed by an interactive activity, ending with debrief and questions about college life. We will detail our formula and approach of this successful partnership and provide you with the tangible strategies to carry this out on your campus. This session is designed for all experience levels.

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Session Abstracts & Schedule Friday, June 7 · 2:30 p.m. (continued) Safety First! Ensuring a Safe & Informative Experience for Guests and Staff Location: Portland Track: Support for the Frontline Sarah Crass Hilla & Jessie Brown, University of Utah (5,000-15,000, Admissions and Visitor Services)

This session will discuss the continued need to address safety both in our office environments and for our students and guests while out on tour. The University of Utah will share the results and implementations from their office and campus visit safety committees. Attendees are encouraged to share examples and strategies used at their institutions and will leave better prepared to handle safety concerns on their respective campuses.

Lights, Camera, Action! Auditioning your Prospective Team Members Location: Salon D Track: Support for the Frontline Tami Tassler, Florida Gulf Coast University (Over 15,000, Admissions and Visitor Services)

FGCU's Welcome Center has been hiring their student team members via an audition process for the past 15 years. The entire process (outside of the application submission) is completed in one day. We have found it to be super effective and inclusive for all current team members and we are able to get a feel for personalities through the process. I will share what we do and how we do it.

Power of Positivity: I Like it and You Can, too!

Location: Salon A Track: View from the Top Casey Thomas & Apryl Melançon, Arizona State University (Over 15,000, Admissions and Visitor Services)

Do you or your team members struggle to respond to negative comments? Do your tour guides have a difficult time putting a positive spin on things like parking costs, required meal plans or a tricky question from a visitor? Bad impressions and negative stereotypes are quicker to form and more resistant to disconfirmation than good ones, but we have good news for you! It’s scientifically proven that positivity can help you reframe the narrative for your team and your students. Come learn about how to be positively honest in everything you do. This session will equip you with specific examples of how to turn a negative narrative into a positive one and include tools and resources on how to tap into your inner Leslie Knope.

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Session Abstracts & Schedule Friday, June 7 · 2:30 p.m. (continued) From Self-Guided to Virtual Tours: Staying Current in a Digital Age Location: Hawthorne/Belmont/Laurelhurst Track: Staying Current Veronica Marin & Ashley Bair, University of Maryland (Over 15,000, Admissions and Visitor Services)

Are your tour offerings not matching the demand? Trying to keep up with the trends?

We have a way you can offer tours 24/7! Come learn what third party platforms we are using to offer a variety of visit options for guests who are on and off campus. You too can do it all!

Portland underground closing dinner and awards Wear your best 90s attire Friday at 6:30pm Portland Marriott 48

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MARK YOUR CALENDAR!

2020 STUDENT DEVELOPMENT INSTITUTE January 9-11, 2020 | Albuquerque, NM

IN 2019, 396 PEOPLE ATTENDED THE STUDENT DEVELOPMENT INSTITUTE IN BIRMINGHAM, AL!

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INSTITUTIONS REPRESENTED

STUDENT ATTENDEES

EDUCATIONAL SESSIONS

OUTSTANDING ALL-STARS

Association History In 1994, the first national conference of National Collegiate Visitor Services Association was held at the University of Alabama at Birmingham with 25 members in attendance. By the second conference, in June 1995, the association broadened its scope and was renamed the Collegiate Information and Visitor Services Association (CIVSA) which better recognized the broad membership of individuals and programs that provide "gateway" services to their campus communities.

CIVSA worked toward increasing the legitimacy of the campus information and visitor services field and in 1997, the first national headquarters was established at Rutgers University. Annual conferences continued with steady growth in attendance and great effort went into the solidification and organization of this new professional association. In 1998, CIVSA joined the Council for the Advancement of Standards in Higher Education (CAS) followed by the significant milestone of having CAS approve Campus Information and Visitor Services Standards and Guidelines in 2000.

In 2011, annual conferences began rotating through the CIVSA regions at hotel and conference centers to maximize attendance and networking opportunities.

Additionally, the first annual student development conference was held at Furman University in January 2014 and regional events began regularly taking place in December 2015.

As CIVSA increased its visibility in the field of higher education, thoughtful planning has gone into establishing the organization’s strategic direction. In 2010, the association incorporated and established headquarters independent of a university. An Operations Manual was developed to assist in consistency for leadership, to streamline processes and to manage a formal annual budget. In 2013, the inaugural three-year Strategic Plan was presented at the 20th anniversary conference in Alexandria, Virginia. The 2016-19 Strategic Plan continues to shape CIVSA and is an ongoing process to strengthen the association.

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Association History Growing strong for 26 years!

Now more than 1,300 members strong, CIVSA provides knowledge exchange, research and connections in an inviting arena that builds professional and personal relationships. Today, members connect and have the opportunity to share resources through conferences, social media, an email listserv, conference calls, webinars and newsletters.

Past Conference Locations 1994 – University of Alabama-Birmingham 1995 – Baylor University 1996 – Colorado State University 1997 – Cornell University 1998 – University of South Carolina 1999 – University of Wisconsin-Madison 2000 – Rutgers University 2001 – Texas A&M University 2002 – Indiana University 2003 – University of Nebraska 2004 – Yale University and University of Connecticut 2005 – Brigham Young University 2006 – American University 2007 – University of Notre Dame 2008 – California State Polytechnic University 2009 – Boston University 2010 – University of Kentucky 2011 – San Antonio, Texas 2012 – Denver, Colorado 2013 – Alexandria, Virginia 2014 – Chicago, Illinois 2015 – Nashville, Tennessee 2016 – San Diego, California 2017 – Philadelphia, Pennsylvania 2018 – Milwaukee, Wisconsin 2019 – Portland, Oregon

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(Birmingham, AL) (Waco, TX) (Fort Collins, CO) (Ithaca, NY) (Columbia, SC) (Madison, WI) (New Brunswick, NJ) (College Station, TX) (Bloomington, IN) (Lincoln, NE) (New Haven and Storrs, CT) (Provo, UT) (Washington, D.C.) (South Bend, IN) (Pomona, CA) (Boston, MA) (Lexington, KY)

Awards & Recognition Nick Kovalakides Outstanding Member Award f or

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The Nick Kovalakides Outstanding Member Award is named in honor of the dedication and service of Nick Kovalakides, the first national director of CIVSA’s predecessor group, the National Collegiate Visitor Service Association. The award Nick Award is presented annually to an active member who has shown A w 95 ar d e d si n c e 19 outstanding service, devotion, and support to the success of CIVSA and does not currently serve on the Executive Board.

The recipient is selected by the Executive Board from those nominated by the membership and the award is presented at the closing dinner of the Annual Conference each year. The Nick Kovalakides Outstanding Member Award is the most prestigious award bestowed by the Association. at

1995 – Linda Hardwick Baylor University 1996 – Joel Seligman Cornell University 1997 – Denise Wellman University of South Carolina 1998 – Steven Saffian University of Wisconsin-Madison 1999 – Matthew Weismantel Rutgers University 2000 – David Watters Community College of Philadelphia 2001 – Ryan Leigh Runyon University of South Carolina 2002 – Barb Dallinger Illinois State University 2003 – Kate Steinbach University of Wisconsin-Milwaukee 2004 – Betty Spengler University of Maryland 2005 – Denise Mercier Florida State University 2006 – Stephen Barnett University of Kentucky

2007 – Sherry Case Colorado State University 2008 – Kim Burdett University of California Irvine 2009 – Nancy Franco Yale University 2010 – Donna Bostwick Florida State University 2011 – Lea Hanson Colorado State University 2012 – Janey Wheeler Emeritus, Presidents Council 2013 – Troy Selk Emeritus, Presidents Council 2014 – LeAnn Stroupe University of Missouri 2015 – Megan Nassau American University 2016 – Jennifer McKenzie Hendrix College 2017 – Wes Sullivan California Lutheran University 2018 – Lindsey Darling Saint Mary's University of Minnesota

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Awards & Recognition Rising Star Award 2013 – Rex Oliver, Texas Tech University 2014 – Nick Gonzales, University of Wisconsin- Madison 2015 – Trent Sandles, Texas Wesleyan University 2016 – Taylor Blair, University of Kentucky 2017 – Annalise Miyashiro, Vanderbilt University 2018 – Julee Mitsler, High Point University

The Rising Star Award was created to commemorate the 20th Annual CIVSA Conference, in Alexandria, Virginia as well as recognize the growing membership of our association. The award honors someone who has been a CIVSA member less than three years and has made an outstanding contribution to the profession of information and visitor services as well as our association.

Individual Achievement Award 2017 – Olivia McGuckin, Randolph-Macon College 2018 – Barbara Loftus, Rutgers University

The Individual Achievement Award recognizes a collegiate information and visitor services professional for significant achievement at their institution. It may be based on a single program, event or a more long-term development/ process that represents a milestone in information or visitor services management.

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Foot Awards are a fun way to recognize conference participants for making an impression during our time together. This impression can be one of fun, leadership, caring, or anything that helped make the conference special.

You are encouraged to recommend someone for this award by submitting an online form using the Guidebook app or Fo o t Aw a r d by completing a Footprint form at the Conference Checkin table or Conference Headquarters. The Executive Board will consider all recommendations and present the awards at the CIVSA Awards Ceremony. n d Vi s i t o r na

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CIVSA Member Milestones Membership Anniversaries Stephen Barnett, University of Kentucky Bryan Jue, University of California, Irvine Heather McFarland, Anne Arundel Community College

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Sharla Adam, Angelo State University Heather Barhorst, University of Dayton Kindra Bartz, The University of Kansas Amanda Barwise, Bryn Mawr College Dacia Bowra, University of Florida Angela Brockelsby, North Carolina State University Hilda Buisman, The King's University Jill Cardinal, Ripon College Carol-Ann Casey, Rensselaer Polytechnic Institute Dustin Castro, University of Michigan Heather Chipley, College of Charleston Andrew Cohen, Georgia Institute of Technology Melanie Cooper, Sonoma State University Tarrick Cox, East Carolina University Amanda Craddock, Coastal Carolina University Kim Crosby, University of Rochester Amy Danielson, University of WisconsinMilwaukee Heather Dennis, Illinois State University Narleen DePauw, Concordia University Irvine Kara Durocher, Northeastern University Aelita Early, Cornell University Emily Ellis, University of St. Francis Emily Engelschall, University of California, Riverside Gina Geck, Sonoma State University Brad Green, University of Nebraska at Kearney Stacy Gustavson, Montgomery College Mandy Harmon, Wichita State University Grace Hartman, Santa Clara University Cindy Held, Washington State University

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Karlene Kunigiel, Skidmore College Verna Marlow, Anne Arundel Community College Lisa McGrady, Florida State University Dara Newton, The University of Texas Rio Grande Valley Jen Hacke Sass, Iowa State University Ross VanDyke, Baylor University

5 Amy Hoffman, Miami University Jackie Hopkins, Drexel University Avneet Johal, The University of British Columbia Jael Johnson, University of Nebraska at Kearney Rebecca Johnson, University of South Carolina Laura Klimitas, University of the Sciences Lori Macdonald, California State University, Channel Islands Julee Mitsler, High Point University Kirsten Molstad, The University of British Columbia Dale Nemer, Skidmore College Dusty Newton, University of Nebraska at Kearney Corey Novak, University of Colorado Boulder Tracy Phillips, Jacksonville State University Patrick Pitoniak, Yale University Erica Pulaski, Penn State Berks Ginger Reyes, California State University, Channel Islands Michael Rottersman, University of Puget Sound Rio Saucedo, College of DuPage Matthew Seklecki, Saint Michael's College June Smith, Marquette University Deborah Snelgrove, The George Washington University Michael Stefanowicz, Saint Michael's College Alexis Tyler, Baylor University Penny Walczy, Miami University Evan Wilson, Illinois College Shannon Wisecup, Illinois Wesleyan University Melissa Yakabouski, University of Mary Washington

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Who's Who Executive Board President – Laura Stansell, University of Tennessee President-Elect – Rob Patterson, Middle Tennessee State University Immediate Past President – Tim Lipman, Illinois Institute of Technology Treasurer – Wes Sullivan, California Lutheran University Secretary – Dee Lambert, University of Texas at Dallas Director of Communications – Taylor Blair, University of Kentucky

Regional Directors Region I – Jo Golden, Western Washington University Region II – Mel Baxter, The University of Texas at Austin Region III – Ebony Smith, The Ohio State University Region IV – Ilana Ciccone, St. John's University Region V – Philadelphia Zimmermann, Flagler College

Past Presidents 1995-1997 1997-1998 1998-1999 1999-2000 2000-Dec. 2001 Dec. 2001-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 July 2011 Aug. 2011-2013 2013-2014 2014-2015 2015-2016 2016-2017 2017-2018

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Matt Weismantel, Rutgers University Denise Wellman, University of South Carolina Linda Hardwick, Baylor University Fran Lane, University of Georgia Sandy Roberts, University of North Carolina – Chapel Hill Leslie Baumert, University of Oklahoma Barb Dallinger, Illinois State University LeAnn Stroupe, University of Missouri Nancy Franco, Yale University Troy Selk, Brigham Young University Tami Tassler, Florida Gulf Coast University Janey Wheeler, Oklahoma City University Betty Spengler, University of Maryland Julian Olivas, Texas Tech University Jennifer McGowan, University of Michigan Stephen Barnett, University of Kentucky Jenn McKenzie, Hendrix College Cindy Singley, Auburn University Jaime Rensel, Arizona State University Karlene Kunigiel, Skidmore College Tim Lipman, Illinois Institute of Technology

Who's Who Standing Committees Communications Committee Taylor Blair, Chair, University of Kentucky Jerilin Brewer, Colorado School of Mines Malorie Kranis, Emerson College Julee Mitsler, High Point University Kylie Rigdon, University of Tennessee Knoxville Council of Past Presidents Jenn McKenzie, Co-Chair, Hendrix College Nancy Franco, Co-Chair, Yale University Stephen Barnett, University of Kentucky Barb Dallinger, Illinois State University Karlene Kunigiel, Skidmore College Tim Lipman, Illinois Institute of Technology Julian Olivas, Texas Tech University Jaime Rensel, Arizona State University Cindy Singley, Auburn University LeAnn Stroupe, University of Missouri Tami Tassler, Florida Gulf Coast University Matt Weismantel, Rutgers Denise Wellman, University of South Carolina Janey Wheeler, Emeritus Educational Resources Committee Eric Brodsky, Chair, Adelphi University Involvement Committee Katie Holdgreve-Resendez, Chair, University of Colorado Boulder Member Relations Andrew Cohen, Co-Chair, Georgia Institute of Technology Alecia Dennis, Co-Chair, Ohio Dominican University Mel Baxter, The University of Texas at Austin Erin Earle, University of Rhode Island Jonathan Gonzales-Montelongo, California State University, San Bernardino Devin Smith, Northeastern University Research and Assessment Committee Ashley Bair, Chair, University of Maryland Allanda Hageman, University of Iowa Sara Sorenson, Texas Christian University

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Who's Who Standing Committees Nominating Committee Tim Lipman, Chair, Illinois Institute of Technology Cassandra Kopriva, Pacific Lutheran University, Region 1 Jayne Reimel, University of California, Santa Barbara, Region 1 Kindra Bartz, The University of Kansas, Region 2 Margaret McCarthy, Texas Christian University, Region 2 Kaci Abolt, University of Illinois, Region 3 James Velez, Purdue University Fort Wayne, Region 3 Nicole Levy, Adelphi University, Region 4 Olivia McGuckin, Randolph-Macon College, Region 4 Katherine Buck, Auburn University, Region 5 Erin Hortman, Columbus State University, Region 5 Nancy Franco, Yale University, Past President Jenn McKenzie, Hendrix College, Past President Scholarships Committee Andrew Tucker, Chair, University of Alabama Dustin Castro, University of Michigan Nicole Martin, East Tennessee State University Ed Parker, Liberty University Sponsorships Committee Kellyn Fleming, Chair, Randolph-Macon College Standards Committee Megan Adams, Chair, University of Louisville Strategic Planning Committee Tim Lipman, Chair, Illinois Institute of Technology Amanda Barwise, Bryn Mawr College Dustin Castro, University of Michigan LaDawn Duvall, University of California, Berkeley Jaclyne Hopkins, Drexel University Tony Jackson, University of Kentucky College of Engineering Chad Johnson, Utah Valley University Laura Klimitas, University of the Sciences Karlene Kunigiel, Skidmore College Barbara Loftus, Rutgers, The State University of New Jersey Courtney Payne, University of Wisconsin - Parkside Jael Roschewski, University of Nebraska at Kearney Eric Young, University of Mount Union

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Annual Business Meeting Purpose Collegiate Information and Visitor Services Association General Association Business Meeting Friday, June 7, 2019 Article III, Section 2 of the CIVSA Bylaws requires that “an annual meeting of the Association’s membership shall occur at least once a year and the purpose may include conducting elections and transacting all business which may be brought before it.” This year, CIVSA will hold the General Association Business Meeting on Friday, June 7, 2019 at 12:00 p.m. at the Portland Marriott Downtown Waterfront in Portland, Oregon.

The CIVSA Business Meeting is your opportunity as a member to hear updates on the business of the association and to meet newly elected leaders for the upcoming year since elections took place online in March 2019 for the Executive Board and Regional Directors. Directly following the adjournment of business meeting, the new 3-Year Strategic Plan for CIVSA will also be unveiled.

We strongly encourage each member to be an active participant in the business of our association - it is the strength of our membership and the input you provide that helps CIVSA continue to grow and better serve you throughout the year

How Can You Help Shape CIVSA's Future?

Get involved by joining one of the CIVSA Committees for the 2019-2020 year. Learn more about the committees and join today by visiting www.civsa.org/committees

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Annual Business Meeting Agenda Collegiate Information and Visitor Services Association General Association Business Meeting Friday, June 7, 2019 I. Call to Order - Laura Stansell, President II. Order of Business A. Approval of Minutes from June 2018 Meeting B. Executive Officers Reports

i. President - Laura Stansell

ii. President-Elect - Rob Patterson

iii. Immediate Past President - Timothy Lipman

iv. Secretary - Dee Lambert

v. Treasurer - Wes Sullivan

vi. Director of Communications - Taylor Blair C. Regional Director Reports

i. Region I - Jo Golden

ii. Region II - Mel Baxter

iii. Region III - Ebony Smith

iv. Region IV - Ilana Ciccone

v. Region V - Philadelphia Zimmermann D. Committee Reports - Reports will be heard from Committee Chairs requesting the floor. All other committee reports are on file with the CIVSA secretary and uploaded to the Members Only section of the CIVSA website.

E. Election Results

i. Presentation of the Tellers Report - Timothy Lipman

ii. Introduction of newly elected officers

a. President-Elect

b. Secretary

c. Treasurer III. Good of the Order IV. Adjournment

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2019-20 CIVSA Election Results President-Elect Wes Sullivan

California Lutheran University Wes Sullivan is the Associate Director of Undergraduate Admission at California Lutheran University in Thousand Oaks, CA, and has worked at Cal Lutheran since 2010. He holds a Bachelor’s degree in Communication from Cal Lutheran and Master’s degree in Business Administration from Pepperdine University.

In his current position, he has had quite a bit of experience arranging logistics from managing Cal Lutheran’s campus tours and tour guides, personalized visit itineraries, 20+ annual recruitment events and launching new strategic initiatives for the Enrollment Division. Wes also manages processes across various key CRM platforms and tools (primarily Technolutions Slate and Mongoose Cadence) including the development, implementation and oversight of systems that support recruitment, evaluation, selection, events and outreach/marketing across the freshmen, transfer and post-traditional audiences.

Wes has been a CIVSA member since 2012, and has attended six annual conferences (Alexandria, Chicago, Nashville, San Diego, Philadelphia and Milwaukee). He served on the Publicity and Promotions committee for the 2015 conference in Nashville, as the Conference Co-Chair for the 2016 Conference in San Diego, the Retention Committee Co-Chair in 2016 and currently serves on the Executive Board as Treasurer. Through these involvements Wes has had the opportunity to become very involved with CIVSA Board and Executive Board, attend mid-year and end-of-year meetings, and learn a great deal about how CIVSA operates as an organization.

Outside of work, Wes loves to spend time with his wife, Stephanie, and dog, Mosby. In his free time he enjoys, running, hiking, traveling (40 countries and counting), reading and binge-watching shows on Netflix and Hulu.

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2019-20 CIVSA Election Results Secretary Ilana Ciccone

St. John's University Ilana is the Assistant Director of Admission at St. John’s University and has been since June 2008. Her responsibilities include recruitment of new students in Georgia and New England. She is also responsible for overseeing the student ambassador program and assisting the Director of Enrollment Events with campus programming. She served on the SJU Student Ambassador program’s executive board for two terms and was a student office worker in the undergraduate admission office. Ilana holds a BA in Speech and Language Pathology and an MA in Sociology from St. John’s University.

Ilana has attended 6 CIVSA conferences and has been actively involved on the conference planning committees as part of the Volunteer Committee in 2014, Social Committee in 2016, Chair of the Social Committee 2017, and part of the Spirits and Traditions committee 2019. Ilana has also served on the Member Relations committee from 2014-2016 and is served as the Chair of the Member Relations committee for 2016-2017. Currently Ilana is serving for a second year as Region IV Director.

Working with students in choosing their home for their college career is one of the highlights of Ilana’s job. Having an impact on students finding the “right fit” not just for a campus but also for a career is a huge responsibility that she takes very seriously. In her spare time she enjoys the beach, supporting St. John’s Athletics, traveling and spending time with family and friends.

Treasurer

Andrew Cohen

Georgia Institute of Technology Andrew serves as the associate director for guest experience in the Office of Undergraduate Admission. He oversees Georgia Tech’s campus visit programming, as well as the office’s customer service. Prior to his current role, Andrew served as the associate director for campus visits at Hofstra University in Hempstead, New York. At Hofstra, Andrew oversaw the campus visit programming and recruitment events, and supervised the Pride Guides, Hofstra’s student ambassador program.

Andrew has been an active member of CIVSA since joining the organization in 2014. For the past two years, Andrew has served as the chair/co-chair of the Member Relations Committee. Andrew also served two terms as the region IV/V director from 2015-2017. In addition to these leadership roles, he has regularly attended the CIVSA Annual Conference, Student Development Institute and participated in many regional events. Andrew is excited to serve as the organization’s treasurer and member of the executive board. CIVSA has been a huge part of Andrew’s career development and he looks forward to continuing to serve as part of the organization’s leadership. Andrew hopes he will be able to continue to help CIVSA grow as an organization and provide meaningful and educational experiences for all members.

Andrew found his passion for his career in admission and visitor services when he served as a President’s Host in the Office of Admission at Ithaca College, where he graduated with a Bachelor of Science in Integrated Marketing Communications. Andrew also received a Master of Science in Education in Higher Education Leadership and Policy Studies from Hofstra University.

Since moving south and making Atlanta his new home, you can usually find Andrew exploring the city, trying new restaurants and spending time at his apartment’s pool. Andrew loves making regular trips north to visit family and friends… and to get his New York pizza and bagel fix!

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2019-20 CIVSA Election Results Region I Director Jo Golden

Western Washington University Jo Golden is the Lead Assistant Director of Admissions at Western Washington University in Bellingham, WA, overseeing Freshman application review and on-campus events. Jo has worked in higher education and event planning for over 12 years and holds a Bachelor’s Degree in English Studies and a Master’s degree in Adult and Higher Education from Western.

During her time in Admissions, Jo has gained extensive experience with program management and event planning. She consistently works with professional partners across campus to incorporate best practices and develop strategic initiatives to serve the mission of both the Admissions office and University.

She supervises, coaches, and supports a team of professionals to meet enrollment goals and develop consensus through collaborative planning and effort. Jo has been a member of CIVSA since 2014 and has attended three national conferences. She presented at the annual conference in Philadelphia and assisted with the Student Development Institute in Arizona. This year, Jo has had the opportunity to serve as the Welcoming and Volunteer sub-committee chair for the annual conference in Milwaukee, through which she has been able to learn more about CIVSA’s goals and operations as an organization, as well as connect with amazing partners in the field. Outside of work, Jo loves to travel and see movies, makes fresh pasta, and loves good food and wine. She is slightly addicted to Netflix.

Region 2 Director Tori Neason

Washington University in St. Louis Tori Neason is the Senior Assistant Director of Admissions – Student Volunteers at Washington University in St. Louis. After serving as a campus tour guide and earning her Bachelor’s degree in Political Science and Educational Studies at WashU, Tori transitioned to the professional staff as a member of the Visit Experience Team. With the team, she works on both daily visit programs and special visits in addition to managing a recruitment territory and reviewing first-year applications. Her role specifically includes overseeing the 120-member volunteer tour guide organization, campus interview team, overnight hosts, and the summer internship program. After learning about CIVSA in early 2015, she attended her first conference in Nashville.

Since then she’s had the opportunity to attend conferences in Philadelphia and Milwaukee as well as the Student Development Institute in Columbus, OH. Tori is looking forward to presenting for the first time at conference this summer in Portland. For the last 2 years Tori has been a member of the Region 2 Leadership Team, and this year she’s coordinating regional chats with the help of other team members.Outside of work Tori enjoys traveling (currently on a quest to visit all 50 states, only 12 more!), exploring new restaurants, walks through any of St. Louis’ many parks, and a good reality TV binge.

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2019-20 CIVSA Election Results Region 3 Director Ebony Smith

The Ohio State University Ebony Smith is the Associate Director for Admissions Visits & Events at The Ohio State University. She has worked at The Ohio State University since 2003 all in the areas of recruitment, outreach, and visitor relations. Her role at Ohio State consists of supervising a team of 4 professional staff members and over 100 student employees and volunteers. The Ohio State University Campus Visits & Events area currently assists over 40,000 visitors a year for the Undergraduate Admissions Office.

As Associate Director, she manages the strategic planning to all Undergraduate Admissions campus visitors, large on campus events, and off campus national recruitment events.Ebony has loved her CIVSA membership, joining the organization in 2008.

She has attended every CIVSA conference since 2008 and presented at 5 conferences. She received the CIVSA Foot Award in 2013 and co-chaired the Sponsorship Committee in 2014.

In her spare time, Ebony enjoy spending time with her family and friends, watching sports (especially Ohio State football and the Olympics), and advising a senior class honorary on Ohio State’s campus.

Region 4 Director Nick Reffuge

University of Pittsburgh Nick has spent the last five years as an Assistant Director in the Office of Admissions and Financial Aid at the University of Pittsburgh. Nick earned a Bachelor's degree in Spanish from Pitt and will graduate in December with a Master’s in Higher Education, also from Pitt. Nick takes his four years as a campus tour guide and applies it to his current role, overseeing 180+ Pathfinders (Pitt’s student tour guides) – something he thoroughly enjoys. While he still has a passion for walking backwards and sharing stories about Pitt, Nick is now responsible for managing the group as it moves through significant organizational and cultural change. In addition, Nick organizes all training in the office for both new and current staff members, assists in daily visit operations, and manages recruitment territories in Pennsylvania and Puerto Rico. Nick has been a member of CIVSA for a little over two years and has learned a lot from his time within the organization. Through hosting a regional event on campus, and attending national conferences & student development institutes, Nick has experienced all the wonderful things that CIVSA has to offer. Nick is just a few months away from marrying his best friend, Mackenzie, and together they are the proud parents of two cats, Elliott and Remy.

Outside of work Nick is passionate about fitness, reading, and all things related to Pittsburgh food!

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2019-20 CIVSA Election Results Region 5 Director

Philadelphia Zimmermann Flagler College

Philadelphia Zimmermann works for Flagler College in St. Augustine, FL as the Senior Assistant Director of Admissions for Visitor Services. She has worked for Flagler College for 6.5 years after graduation where she completed her BA in Education. In her role, she oversees on- and off- campus events, the daily visit program, and the 100+ member Ambassador Program. With CIVSA, Philadelphia has represented her region as the Regional Director (2017-2018) and as a member of the Region Leadership Team (2014-2017), chaired the Spirit and Traditions subcommittee for the annual conference in San Diego, presented at multiple conferences, and currently holds a position on the Welcome & Registration committee for annual conference in Portland. Outside of work and CIVSA, she enjoys spending time with her husband, Dean, and their dog, Hamilton!

Regional Meetings · Wednesday, June 5 3:10 p.m. - 4:00 p.m.

Region 1

Hawthorne/Belmont/Laurelhurst

Region 2

Ballroom

Region 3

Salons BC

Region 4

Salon A

Region 5

Salon D

Europe

Asia

North America (see detailed map)

Region One Region Two Region Three Region Four Region Five

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Africa South America Australia/Oceania

Get Moving CIVSA! Portland is a walking-friendly city and we want you to feel like a local Portlandian. Participating in our CIVSA Step Challenge is easy!

Each day, we'll have different goals for you to choose from. And, we will randomly select conference attendees who achieved their step goal from the previous day to win some great giveaways!

Sync your smartphone or fitness tracker to Movespring in the app store and use "CIVSA" as your group.

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Local Dining Eat like a local in Portland! With hundreds of unique restaurants to choose from, the food scene in Portland can be overwhelming. Check out some local favorites that our favorite Portlandians recommend!

Best Baguette | 1833 SW 6th Ave

Local bakery with a West-meets-East twist that specializes in Vietnamese sandwiches, known as Bánh mì.

Deschutes Brewery | 210 NW 11th Ave Brews & Burgers, Distinct Northwest style in a relaxed urban atmosphere.

Duck House | 1968 SW 5th Ave Known to have some of the most traditional Chinese and Szechuan food in Portland. Love the buns and dumplings!

Huber's | 411 SW 3rd Ave

Portland's oldest restaurant, Huber's has been around since 1879 and is know for their roast turkey & Spanish coffees.

Imperial | 410 SW Broadway

American fare with a unique twist- Try their vieux carre, Imperial flat top burger, or the kale salad.

Mother's Bistro | 121 SW 3rd Homey cafe & bar with a country-chic feel that specializes in hearty comfort-food classics.

Pine Street Market | 126 SW 2nd Ave Bustling hipster food hall with gourmet venders, plus a mix of counter & communal seating options Portland City Grill | 111 SW 5th Ave Upscale fare located on the 30th floor of the "Big Pink" US Bank building, guaranteed for a great meal with a view.

Tasty and Alder | 580 SW 12th Ave Small plates, cheeses & seasonal sides pair with an array of steaks at this lively New American restaurant

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Sweets, Treats & Sips in Portland In addition to great food, Portland is packed with places to enjoy sweets, treats & sips! Grab a cup of coffee, sip some locally brewed crafts, and be sure that you try Portland's well-known sweets! Which is better - VooDoo or Blue Star? Try both and decide for yourself.

Blue Star | 1155 SW Morrison St #102 Opens early and closes when they sell out of their signature donuts, a must-try for any donut lover!

VooDoo Doughnuts | 22 SW 3rd

Open all day - known for unique combinations and bright pink boxes. Make sure you bring spending money - cash only!

Moonstruck Chocolate Cafe | 608 SW Alder Truffles & chocolate & cocoa - oh my! Decadent chocolates made right in Portland.

Ruby Jewel | 428 SW 12th Ave Ice cream sandwiches with homemade cookies Salt & Straw | 838 NW 23rd Ave Small-batch craft ice cream handmade with local ingredients.

Flavor menu rotates seasonally with creative recipes.

The Cookie Dough Cafe | 120 NW 13th Ave

Yes- you read that right! A sweet treat that makes all of your cookie dough dreams come true.

Multnomah Whiskey Library | 1124 SW Alder St

Holds an exhaustive collection representing all major, and lesser, styles of distilled spirits known to the modern world.

Teardrop Lounge | 1015 NW Everett St Classic & inventive cocktails with top-shelf spirits by talented mixologists in a chic, buzzy space.

Wiz Bang Bar | 126 SW 2nd Ave

Portland's own soft serve dessert bar, owned by Salt & Straw fresh spins on childhood swirl, sundaes, novelties & more

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Hotel Map Portland Marriott Waterfront Lower Level

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Hotel Map Second Floor

Third Floor

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Conference Attendees 2019 Abilene Christian University Darci Armstrong Leslie Hayes Cathy Potts Adelphi University Eric Brodsky Nicole Levy Melinda Neus Agnes Scott College Anna Platt Aims Community College Tori Ives-Edwardson Albion College Olivia Johnson Nick Macqueen Albright College Katie Derreth Alverno College Liz Paulsen American University Alex Gordon Tiana Hakimzadeh Anne Arundel Community College Heather McFarland Appalachian State University Sarah Garrow Aquinas College Jonathan Shotwell Arizona State University Sean Bryan Bernadette DiStasi Apryl Melancon Casey Thomas Arkansas State University Teresa Dunton Rob Gordon Auburn University Katherine Buck Missy Estes Rebecca Estes Jenny Sconyers Katie White Auburn University College of Liberal Arts Tori Jones Auburn University-College of Sciences and Mathematics Will Blakeley Augsburg University Jack Hein Augustana College Anna Castro Baker University Cheyenne Queen Barton College Rachel Moore Bellarmine University Michelle Johnson Bemidji State University Kim Fisher

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Bentley University Emma Brown Tom Savageau Berea College Denessa McPherson Becky Phelps Berry College Shira Kerce Kinsey Stout Bethany Lutheran College Dan Tomhave Biola University Heather Davenport Bishop's University Lyssa Paquette Bloomsburg University of Pennsylvania Maramonne Houseknecht Bluefield College Jordan Dillon Bob Jones University Andrew Carter David Orr Boise State University Erin Eichten Booth University College Brianne Rivard Boston University Arin Morse Kim Murray Bowling Green State University Erica Mills Brittany Scott Boyce College Kristin Ellis Brigham Young University Kim Harris Mark Larson Brigham Young University Idaho Natalie Gay Ben Hyde Bryant University Becca Eriksen Bucknell University Becca Haupt Kelly Kurtz Butler University Kyle McGary Chris Slocombe Cabrini University Andy Halstead Lauren Savage Cal Poly Pomona China Pour Cal Poly San Luis Obispo Aaron Borgeson Zack Reed California Baptist University Bryce Burditt Wendy England Taylor Shelberg Sydney Shwetz

Conference Attendees 2019 California College of the Arts Katie Lindsey California Institute of Technology Kristin Robbio California Lutheran University Wes Sullivan Amanda Wallin California State University, East Bay Lena Korn-Clark California State University, Northridge Jaime Zamora California State University, San Bernardino Jonathan Gonzalez-Montelongo Tianna Thompson Capital University Aura Fox Carnegie Mellon University Beth Wiser Central Community College Kristin Hoesing Central Michigan University Jennifer Morneau Chadron State College Shauna Golembiewski Chapman University Amy Hammer Jessica Lumley Tracy Rastello Charleston Southern University Brittani Watkins Clackamas Community College Ariane Rakich Clarion University of Pennsylvania Lacy Nettleton Carrie Thompson Clark University Mitchell Perry Clemson University Allison Addison Jake Anderson Tracey O'Kelley Cleveland State University Holly Hemminger Hannah Milgrom Cristina Wayton Colgate University Erin Milin College of Charleston Mackenzie Chasteen Heather Chipley Devan Thompson College of DuPage Rio Saucedo Colorado College Erika Blauth Brittany Jackson Marissa Salazar

Colorado State University Michelle Bradley Jacqui Goldring Rachael Johnson Megan Miller Colorado State University-Pueblo Ashley Marshall Columbia College Chicago Ania Greiner Concordia College Ellen Halvorson Megan Hovinen Concordia University Wisconsin Amy Flavin Cornell University Jon Augustyn Dalhousie University Justin McKiel Drew University Heather Robinson Drexel University Brian Kenny Drury University Kim Atkison Duke University Jacqui Geerdes Ilana Weisman East Carolina University Tarrick Cox Beth Endsley East Tennessee State University Nicole Martin Eastern Michigan University Misty Sparrow Ashleigh Spatt Eastern Oregon University Trisha Harshberger Eastern Washington University Jana Jaraysi Jens Larson Crystal Medina Edmonds Community College Michelle Platt Emerson College Malorie Kranis Emmanuel College Nicole Mollica Emory University Angelina Boey Miya Walker Emporia State University Brittany Wren Everett Community College James Ramirez Andrew Santos Fairfield University Chris Cahill Paul Hovey Elizabeth Zec Fayetteville State University Casey Jones

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Conference Attendees 2019 Flagler College Philadelphia Zimmermann Florida Atlantic University Tom Budge Florida Gulf Coast University Tami Tassler Florida Institute of Technology Adrienne Stewart Florida Southern College Liz Green Florida State University Julie Rubin Fordham University Liz Brosseau Rose Leo Fort Lewis College Simon Chief Franklin College Hannah Abraham Front Range Community College Amanda Chamberlain George Washington University Deborah Snelgrove Georgetown College Rachel Barnes Sarabeth Marlowe Georgia Gwinnett College Dena Spence Georgia Institute of Technology Katy Beth Chisolm Andrew Cohen Georgia Southern University Elizabeth Brown Mike Smith Gettysburg College Lauren Alizio Heidi Frye Gonzaga University Sandra Vance Hanover College Heather Riley Barb Sims Marta Tingle Hardin Simmons University Rachel Dempsey Bobbie Turner Harvey Mudd College Lin Yang Hendrix College Jenn McKenzie High Point University Julee Mitsler Hofstra University Emilie Doleshel Charese Shedrick Holy Names University Zaya Erdenebaatar

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Hope College Kristin Diekevers Mackenzie Miller Lance Pellow Houghton College Mary Jo Cronk Betsy Rutledge Illinois Institute of Technology Maggie Fraga Rachel Hirsh Tim Lipman Mike Miller Gavin Waits Illinois Wesleyan University Diane Hansen Greg King Molly Munson-Dryer Shannon Wisecup Indiana Tech Madison Bouwers Indiana University of Pennsylvania Katie Koncar Ian McIsaac Indiana University Purdue University Indianapolis Genevieve Arnold Jessica Klage Iowa State University Kristin Chapman Haley Davis Brylee Groskreutz Jen Hacke Sass Sadie Johnson Abby Welborn Ithaca College Corinna Davies Beth Gailor Jacksonville State University Emily Messer James Madison University Anna Boley Paul Campbell Lauren Wholihan John Carroll University Nikki Galmarini Johns Hopkins University Matt Bolling Catie Clar Victoria Dawe Maddie Kern Ford Torney Juniata College Brittany DeHaven Kalamazoo College Sarah Matyczyn Scott Swope Kennesaw State University Garrett Campbell Meredith Head Caitlin West

Conference Attendees 2019 Kettering University Sheila Adams Cowes Jessica Foren Jane Gunderson Cynthia Seymour La Salle University Molly Walsh Lamar University Tracie Craig Lancaster University Dan Barcroft Kathryn Lambert Lasell College Emily Stanley Lee University Darren Echols Taylor Smith Lewis & Clark College Amanda Valley Louisiana State University Melissa Dean Louisiana Tech University Emily Poole Loyola Marymount University Christopher Kwan Loyola University Maryland Kelly Lussier Lynn University Kevin Studer Tierra Thompson Macalester College Isabel Nelson Marian University Stephen Cox Becky Hiatt Marietta College Layne Archer Amisha Herd Marquette University Kate Bracciano June Smith Maryville University Karissa Bobbitt Bridget Yates Massachusetts College of Art and Design Bryana Gonzalez MCPHS University Alex Fronduto Merrimack College Kristina Bakas Amy Vachon Messiah College Erin Sanno Kristin Thomas Metropolitan State University of Denver Garrett Spradlin Michigan State University Becky Brewer Amanda Ross

Middle Tennessee State University Linda Olsen Rob Patterson Tonya Scott Jennifer Tweedie Midwestern State University Kelly Murphy Millersville University Josh Belice Minnesota State University Moorhead Shannon Powell Jamie Wepking Moody Bible Institute Myranda Scherschligt Mount St. Mary's University Lara Truitt Muteesa 1 Royal University Khalid Kakande Neumann University Lauren Sciocchetti New College of Florida Paige Diemer Travis Hardin Cliff Lundin Ramon Quintero New Jersey Institute of Technology Chris Carter New Mexico Highlands University Jane Clark New York Institute of Technology Britt Rettig Newberry College Adam Connor Nkumba University Hope Babrah Tumukunde North Carolina A&T State University Andraea Capers Teshena DeBrew North Carolina State University Chris Collins Norwich University Jenn Passalacqua Tim Reardon Oakland University Denica Holzworth Oglethorpe University Rachel Roller Ohio Dominican University Alecia Dennis Ohio University Jneanne Hacker BJ Heidlebaugh Justine Reichley Oklahoma City University John Slish Old Dominion University Leslie Sharpe Austin Vick

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Conference Attendees 2019 Oregon State University Alex Galbreath Zoie Inouye Angelic Lara Oregon State University-Cascades Rachel Dudley Oregon Tech Kai Evans-Bautista Cori Graves Priscilla Meredith Oxford College of Emory University Rashmi Anand Nicole Dancz Dawn Jones Cecily Spindel Pacific Lutheran University Cassandra Kopriva Kim Meendering Parish Episcopal School Gina Wallace Penn State Altoona Donovin Lindsay Penn State Berks Becky Eckenrode Erica Pulaski Maria Tinoco Penn State Harrisburg Kalene Faircloth Penn State University Sam Fowler Jordan Glover Kate Kishbaugh Pepperdine University Kacey Beltz Joy Brown Cindy Campbell Zoe Yentzer Pitzer College Hayley Burke Portland State University Torin Braaten Natali Pardo Kanani Porotesano Presbyterian College Rebecca Corley Prescott College Angelina Smith Princeton University Emily Crosby Purdue University Fort Wayne Sara Underwood James Velez Queen's University Curtis Gonyou Randolph-Macon College Kellyn Fleming Suzanna Hagen Olivia McGuckin Betty Ann Pierce

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Reed College Ashley Costa Nia Franklin Rhode Island School of Design Carol Grabbert Rider University Hannah Ford Ripon College Katy Crane Rosemont College Courtney Clarke Rutgers, The State University of New Jersey Barbara Loftus Ryerson University Kelly Campbell Sacred Heart University Rob Gilmore Saint Mary's College of California Ardi Samonte Saint Mary's University of Minnesota Taylor Henry Saint Michael's College Matt Seklecki Saint Vincent College Renee Garbeglio Salve Regina University Stephanie Dupuis Katelyn Germano San Jacinto College Monique Davis Williams Stephanie Funderburg Nedra Johnson T.J. Perez Santa Clara University Grace Hartman Michelle Machado Marta Ruiz School of the Art Institute of Chicago Fran Pleines Seattle Pacific University Sarah Sooklal Myra Veltkamp Seattle University Adrian Hodos Monica Tafoya

Conference Attendees 2019 Simmons University Alie Wilkins Simon Fraser University Molly Kirsch Skidmore College Karlene Kunigiel Snow College Jill Trythall Soka University Ashley Mendoza South Texas College Larry Barroso Chris Benavides Karla Carrillo Mayra Lozano-Salinas Southeastern Louisiana University Erin Lauderdale Southeastern University Allie Cheek Bre Rivera Southern Illinois University Edwardsville Kelley Brooks Southern Methodist University Chad Decker Abbi Pfister-Soria Tyler Snyder Leighann Westfall Southern New Hampshire University Rob Cuzzi Jackie Tremblay Spelman College Valentine Williamson Spokane Community College Ramona Barhorst St. Edward's University Andy Fernandez St John’s University Ilana Ciccone Anika Dorsey St. Joseph's College-New York GraceMarie Varone St. Olaf College Marie New Ali Regan Stanford University Mary Chung-Szilagyi DJ Dull-MacKenzie Vanessa Kelly Grant Zoppi Stephen F Austin State University Brittany Beck Stonehill College Lauren Duff Heather Mello Casey Wheeler Suffolk University Amber Fitzgerald

SUNY Buffalo State College Shannon Miller Temple University Bill Bulat Texas A&M International University Mirian Granados Texas A&M University Juwan Andrews Kalee Castanon Kelli Hollinger Meredith Ramirez Texas Christian University Margaret Resk Sara Sorenson Texas Southmost College Dulce Martinez Judy Moreno Texas State University Blake Edwards Texas Tech University Jessica Cravens Jamie Hansard Madison Proctor Casandra Suarez The Catholic University of America Kat Pierce Karli Ryan The King's University Kathleen Shippit The New School Ryan Pottle The Ohio State University Rania Khamees AnnaBell Kinsel Ebony Smith The Ohio State University at Marion Ashley Gorden Macy Winkelfoos The University of British Columbia Laura Manyari The University of Kansas Kindra Bartz The University of Tampa David Humphrey The University of Texas at Arlington Rachel Jenkins Karen Moser Mark Reeder The University of Texas at Austin Mel Baxter The University of Texas at Dallas Dee Lambert Felicia Rivers The University of Texas at Tyler Katie Ramirez The University of Texas Rio Grande Valley Krystal Marroquin

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Conference Attendees 2019 The University of Tulsa Erica Collins Jessica Wells The University of Utah Jessie Brown Sarah Crass Hilla Thompson Rivers University Kyri Alves Holly McLean Transylvania University Sarah Guinn Denise Hall Trine University Cate Porter Trinity University Hillary Everts Aspen Gonzalez Vanessa Leyva Trinity Western University Amy Alexander Sydney Connor Tiffany Kanda Liesl Klaue Truman State University Evie Clark Shari Fieser University at Albany Meghan Wilkinson University of Alabama Jeremy Reid Deja Robinson Andrew Tucker University of Alberta Jenna McKechnie University of Arizona Margo Bogossian Dan Kellish University of California, Berkeley La Dawn Duvall Dionne Teasley University of California, Davis Jessica Acuna Bianca Bussey University of California, Irvine Kelvin Lee University of California, Los Angeles Stephanie Hartfield Emma Zawacki University of California, Riverside Cindy Flores University of California, Santa Barbara Jayne Reimel University of Central Arkansas Courtney Bryant Sydney Spradlin University of Central Oklahoma Amity Smith

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University of Cincinnati Kate Bumhoffer Tera McDonald University of Colorado Boulder Katie Holdgreve-Resendez Corey Novak Julia Simoes University of Colorado Colorado Springs Ariadna Coffman Mary Ward University of Connecticut Kim Bornstein University of Delaware Kelly Ball University of Evansville Catie Taylor University of Georgia Eric Johnson Natalie Mann University of Guelph Natalia Kristof Michelle Seaton University of Guelph-Humber Katelyn Bilenduke Erika Wright University of Houston Kirsten Clark Laura Galloway University of Houston-Clear Lake Tiffany King University of Iowa Katie Schaub University of Kansas Amy Herbert University of Kentucky Taylor Blair University of Kentucky College of Engineering Tony Jackson University of Louisville Megan Adams Tammy Lawson University of Maryland Ashley Bair Melody Chandler Rachel Hess Veronica Marin University of Maryland, Baltimore County Kristen Luther Lisa Romeo

Conference Attendees 2019 University of Memphis Kristen VanNoord University of Miami Traniece Bruce Daisy Guasch University of Michigan Greta Adornetto Robin Rivas Bryan Seitz Kyle Small University of Minnesota Duluth Jodi Straka University of Minnesota Rochester Rachel Nguyen University of Missouri Ashley Mitchell LeAnn Stroupe University of Montana Devin Carpenter Liz Stotts University of Nebraska at Kearney Jael Johnson University of Nebraska at Omaha Abbey Henrichs Marcus Manley University of Nebraska-Lincoln Brittany Jackson Kayla Tupper University of Nevada, Las Vegas Vishal Sharma University of Nevada, Reno Lexi Erwin Steve Maples Misti Phillips University of North Carolina at Chapel Hill Spencer Anderson Rhonda Beatty Arielle Villanueva University of North Carolina Wilmington Courtney Sola Paul Willeboordse Taniesha Young University of North Georgia Jorge Hernandez Cervantes Shelby Kuehl Ethan Penland University of North Texas Rhonda Acker Courtney Graves Laurea Irving Ruben Sanchez

University of Oregon Micah Howe University of Pittsburgh Madeleine Fahlbusch Nicole Horvath Holly McDonell Nick Reffuge University of Puget Sound Mark Howard Hope Nelson Vicki Pastore Mike Rottersman University of Richmond Priscilla Greene Austen Kelso Rachel Ristow University of Rochester Kim Crosby University of San Diego Tiana Kelly Gina Manzella University of San Francisco Tabitha Hurdle University of South Carolina Katie Annan Alyssa Cannella Rebecca Johnson University of South Carolina Aiken Nivardo Vivar University of Southern California Joe Beltran Hannah Maryanski University of Southern Indiana Nicole Leach Koryn Parsons University of Southern Maine Julia Gurney University of St. Thomas Mary Pat Blascziek Chelsea McNally Kyle Murphy Kate Sabbann University of St. Thomas Yesenia Williams

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Conference Attendees 2019 University of Tennessee Christie Banks Morgan Carroll Maggie Keene Laura Stansell University of the Arts Kelsey Alderman Jess Smith University of the Cumberlands Brandy Martin Shelleigh Moses Hayley Rice University of the Sciences Laura Klimitas University of Toronto Dominic Abogado Laura Cleland Elise Miller University of Vermont Avery Howland Jay LaShombe University of Victoria Juanita Shorkey University of Washington Tamara Long University of Washington Tacoma DJ Crisostomo Noelle Wilson University of Wisconsin - Madison Emily Henken Kim Mueller Sarah Splinter University of Wisconsin-Parkside Courtney Payne University of Wisconsin-Platteville Kelsey Meyer University of Wisconsin-River Falls Jon Kreye Utah Valley University Chad Johnson Valencia College Ashley Miranda Aixa Rosario Vanderbilt University Anna Flagg Melina Prentakis Villanova University Matt Harris Ali Smith Virginia Commonwealth University Ryan Hannifin

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Virginia Tech Katie Seagreaves Loretta Wilburn Viterbo University Deanna Mason Wabash College Julia Wells Washington College Maddy Martin Washington State University Syndi Jacobson Elizabeth McManus Jessica Strozewski Washington University in St. Louis Tori Neason Tiara Wair Elena Wandzilak Wayne State University Colleen Moore West Chester University Sarah Smith Western Carolina University Patrick Frazier Western Colorado University Madi Welsh Western Kentucky University Ashlee Manley Laura Thornbury Western Oregon University Chris Jones Western State Colorado University Veronica Wilde Western Washington University Jo Golden Brian Swanson Westminster College Kristen Kerr Whitworth University Quincy McCune Wichita State University Jamie Bredbenner Mandy Harmon Willamette University Elizabeth Borrego Erik Coloma Claire Leitzen William Peace University Vera Goode Rebecca Tshibambi Winthrop University Eduardo Prieto Wisconsin Lutheran College Ann Poetter Woodbury University Torrie Lewine Yale University Nancy Franco Patrick Pitoniak

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Enjoy your time in Portland!

Thank you for helping us celebrate 26 years of the Collegiate Information and Visitor Services Association.

We hope to see you next year!