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November 2011 | issue 04 City has begun collaboration with leading technology start-ups from the nearby ‘Silicon roundabout’ in Old Street and Shoreditch. Inside City News, you’ll read about this and other news including our Phase One investment in academic staff and the launch of City Research Online.

CITY NEWS Image courtesy of TechCity UK

NEWS IN BRIEF Christmas cards There is still time to order the official University Christmas card. Find out more at:

Advising Government Professor Julienne Meyer from the School of Health Sciences, has been appointed by Minister of State Paul Burstow to help develop the Government's White Paper on social care reform.

Professor made Greek PM Professor Loucas Papademos, who received an honorary doctorate from City in 2003, was last week appointed Greece's Prime Minister. Papademos was Vice-President of the European Central Bank until 2010 and past Governor of the Bank of Greece.

First City Imam City has appointed Sheikh Musa Abubakar Admani as its first University Imam, to improve its understanding and engagement with Muslim staff and students and the local community.

About City News City News is produced for University staff each month by Marketing and Communications. If you have any feedback on the magazine or suggestions for content in future issues, please email:


City opens the door to local technology start-ups The School of Informatics’ Professional Liaison Unit has hosted the first in a series of events to encourage knowledge sharing and collaboration between local technology start-ups and City’s staff and students. The Old Street and Shoreditch area – dubbed ‘Silicon Roundabout’ – has seen an explosion of new digital businesses in recent years and investment from the Government’s Tech City UK initiative. The Silicon@City event enabled local companies to learn more about the School of Informatics through networking, tours of the City Interaction Laboratory and talks from Professor Kevin Jones and Dr George Buchanan. Alex Elkins, Manager of the Professional Liaison Unit, said: “City is just a stone’s throw from Old Street and we have so much to offer businesses in the area – whether they’re looking to find bright new recruits or need technical support with product development.” u

Improved Information Services & Libraries

Image courtesy of TechCityUK

Information Services & Libraries (ISL) plays an important role in the lives of City’s students and staff. New developments this year have included: • A new silent study area in Northampton Square Library and, from January 2012, a new Graduate Library Centre for postgraduate students and researchers • Social media via Facebook, Twitter and mobile apps for self-service library usage • Specialised web guides for academics • Enhanced Information literacy guidance • Launch of City Research Online (see pages 8-9) • Exciting developments within Schools: Library Certification (Cass Business School) and the award-winning School of Health Sciences Learning Support Module in Moodle (a joint venture between the Library and Learning Success). Jacqui Gaul, Chair of the ISL Promotions Group, said: “ISL is central to the staff and student experiences at City, delivering high quality library services and resources and playing a key role in academics’ research.” Find out more on the ISL website: u

Improving employability City helps to make more sense of social networks In the first interdisciplinary collaboration of its kind at City, academics in the departments of Information Science and Journalism are working together on a new €10M research project. SocialSensor aims to make it easier for businesses and consumers to search the growing amount of multimedia content created by users of online social networks. It could have important implications for how journalists use the web to find sources for stories and integrate this information into traditional reporting. Dr Ayse Goker (pictured below) in the Department of Information Science and Professor Steve Schifferes in the Department of Journalism will work with 10 other organisations including Alcatel-Lucent, Deutsche Welle, IBM and Yahoo!

The last few weeks have been particularly busy for the Career and Skills Development Service (CSDS): over 100 employers visited City to meet almost 4,000 students and discuss some of the 1,000 jobs listed on City’s vacancy board. The Careers Service has strong employer relationships and works with Schools to help students secure internship, placement and graduate opportunities; CSDS is increasingly being approached by students earlier in their studies rather than in their final years. Gary Argent, Director of the CSDS, said: “It is encouraging to see first and second year students getting involved [and] demonstrating that they see our services as an important part of planning their career. “CSDS works closely with Schools and we appreciate the support we receive from academics to help us engage with students.” CSDS provides careers information, advice and guidance to students including discussing career options, reviewing cvs, practising interview techniques and alongside one-to-one support, holding ‘You’re Hired’ sessions to help students prepare for selection processes. To find out how your School can work with CSDS to improve your students’ employability prospects, contact Gary Argent: u

Their proposal was among a handful of projects, from a total of 127 submissions, to be selected for funding under the European Commission Seventh Framework Programme. u

NEWS IN BRIEF New interim Dean Professor Howard Tumber has been appointed interim Conjoint Dean of the Schools of Arts and Social Sciences until next summer, on the departure of Professor Christie Slade to Bath Spa University.

Journalism departures The Journalism Department bids farewell to two long-standing colleagues next month: Heather Purdey, Director of the International Journalism MA and Anna McKane, Undergraduate Course Director, leave City after 31 years’ combined service.

Double awards for City arts academic The Meeting Point, a novel by Lucy Caldwell in the School of Arts, has won the Rooney Prize for Irish Literature and the 2011 Dylan Thomas Prize, ahead of this year’s winner of the Orange Prize for Fiction, Tea Obreht.

Dr Gary Baker It is with sadness we report that Dr Gary Baker, Senior Lecturer in the Department of Optometry, passed away this month after a long-term illness. Gary played a valuable role at City and will be much missed by his students and colleagues. 3

NEWS IN BRIEF City’s Olympic heritage

UN invites Law Lecturer to help Somali University A City Law School Lecturer has played a key role in a UN Development Programme in war-ravaged Somalia. Nikki Walsh (front row, second left), was invited by the UN’s prestigious Access to Justice project to train legal tutors at the University of Hargeisa, in Somaliland, on UK legal research and teaching methods. The university has several thousand students but limited facilities. Until 2008, there was one practising female lawyer in Somaliland and the university still has no female law lecturers. Under Access to Justice, the country’s first female prosecutor was appointed this year. Nikki said: “I felt privileged to be invited by the UN to take part in such an important project in a region that is trying hard to recover from a devastating civil conflict. The lecturers are young, enthusiastic and delighted to make contact with a colleague from the legal profession in the UK. I am hopeful we will be able to continue supporting them on a regular basis in the future.” u

City’s involvement in the 1908 London Olympics (the Great Hall hosted the boxing tournament and the swimming pool was also used) has been featured in a new book on Britain’s Olympic history, The British Olympics by Martin Pooley.

Bupa pumps money into heart disease research The School of Health Sciences has received almost £240k in research funding from the Bupa Foundation. The research aims to determine the most effective methods for generating behavioural change amongst patients with type-2 diabetes at risk of developing Chronic Heart Disease.

Santander at City City welcomed Brazilian academics and students recently, under an exchange programme sponsored by the Universities division of Santander Bank. The bank recently opened a branch for students and staff in the University Building.


First years take on wind challenge First year mechanical, energy and automotive engineering undergraduates competed in City’s annual Wind Design Challenge, sponsored by Mott MacDonald. The students designed, built and tested wind turbines over just four days, using components including uncooked spaghetti.

Journalism students prepare for the 2012 London Olympics Over 300 UK students, including the City students pictured, visited the Department of Journalism in November to train as journalists with host broadcaster, Olympic Broadcasting Services, which will employ students to work at the event. City’s sporting teams helped students to gain experience of filming sporting events. u

Professor Keith Pullen, who organises the challenge with Dr Youyou Yan, said: “This competition provides a great introduction to engineering for new students. It puts theory into practice and highlights the importance of team work. “Many third and fourth year students still enthuse about the experience years after completing it.” u

Cass helps alumni to achieve business success Recent successes of two companies run by Cass Business School alumni demonstrate how City is developing the next generation of successful entrepreneurs

Two start-up companies founded by Cass Business School alumni and backed by the Peter Cullum Centre for Entrepreneurship (PCCE) at Cass have been nominated for prestigious business awards. Waxwired, headed by EMBA alumnus Leon Crutchley (top right), has been nominated as one of the PepsiCo10 for 2011. Chosen from submissions of more than 130 impressive and innovative technology companies, Waxwired will work with some of PepsiCo’s leading brands in the UK as a strategic business partner.

Since the PCCE led an investment of over half a million pounds in April 2010, Alva has secured clients such as Anglo-American, AOL Europe and TNT in its first year. Alva Chief Executive Alberto Lopez-Valenzuela (left) said: “We were shortlisted in the final four out of 250 entries [for the Entrepreneurship Award] so we are extremely proud. “The whole experience has been extremely positive and we are very grateful to the Cass Entrepreneurship Fund for its support and input into the development of Alva." u

The Waxwired team was nominated for Flypost ( The mobile phone events application (or ‘app’) combines time and geo-location information to allow the user to find nearby events. As well as the PepsiCo10, WaxWired was nominated in the Best Mobile or Apps Startup category in the recent Europa awards. Leon said: “I am delighted Waxwired has been recognised by Pepsi as one of Europe's hottest emerging technology companies and thrilled it was nominated for Best Mobile Startup at the prestigious Europas awards. Cass has been an amazing partner with incubation, advice and investment helping our business to develop from an idea to a fast growing brand.”

Building a reputation Another success for the PCCE is Alva Reputation’s nomination for the Association of MBAs Entrepreneurship Award. Alva Reputation was founded by alumni Alberto Lopez-Valenzuela and Richard Fleming.

By Helen Merrills

Alva’s stated mission is, ‘to enable organisations to build reputational analysis and reputational risk assessment into their day-to-day business processes to ensure reputation is managed in the same way as any other valuable business asset.’

Enterprise at City

Peter Cullum Centre for Entrepreneurship The Centre was established by Peter Cullum CBE, Cass alumnus and founder of Towergate Insurance. Finance, general support and incubation facilities are available to Cass students and alumni who need help establishing start-up and early-stage companies. With a £10M Entrepreneurship Fund, the Centre helps entrepreneurs across the Cass network and acts as a development partner and funding hub. It brings together skills, experiences and networks of successful entrepreneurs, financiers and business leaders to focus on the needs of emerging businesses. If it invests in a company, the Centre will use the returns generated on its investment to re-invest in supporting other start-up companies. To find out more visit:

/entrepreneurs/pcce 5

Vice-Chancellor Professor Paul Curran outlines the reasons behind City’s Phase One investment in academic staff and the benefits it will bring to the University.

The first phase of our emerging Strategic Plan As the higher education sector adjusts to increased undergraduate fees, relaxed undergraduate student number controls, decreased state funding and it prepares for increased competition and enhanced student expectations, City is investing in academic staff to secure its position as a leading global University. Central to the investment plans is City’s Vision for 2016 which will see us build on our achievements, compete on the basis of quality and be ranked within the top 2% of universities in the world. The means by which we achieve this ambition will be set out in our Strategic Plan for 2012-16 and work is underway across the University to develop our Plan for submission to Council in March 2012. September’s City News featured examples of recent initiatives in advance of our Strategic Plan’s approval. They include this autumn’s recruitment of 48 academics, the restructuring of several areas of the University (including some Professional Services teams) and improvements to property and facilities in Myddelton Street and around Northampton Square. In July, Council also asked ExCo to bring forward plans for investment in ‘research-excellent academics’ (those who combine excellent and professionally-relevant higher education with world-leading or internationally-excellent research) in advance of the Research Excellence Framework (REF) census date. We are referring to this programme of investment as Phase One. City is moving quickly to recruit such leading academics because our performance in the REF will have a major influence on our reputation and in turn, will enhance the University’s ability to attract the most able staff and students from across the world. Also, from 2014 only those academic areas rated in the REF as ‘world-leading’ and ‘internationally-excellent’ (4* and 3*) will attract Quality-Rated (QR) core research funding. The level of funding will be determined by the discipline and quality of research and will typically amount to £30,000 to £40,000 per academic per year, rising to over £100,000 in areas such as Engineering.

By Chris Leonard


Balancing our profile So, for City to achieve its Vision it must increase the proportion of academics producing such world-leading and internationally excellent research from almost a quarter – the current proportion – to approaching a half by the time of the REF census. This will involve an undoubted transformation in the profile of our academic staff. However, to put this transformation into perspective, our Vision does not foresee an academic staff profile comprising all

‘research-excellent academics’; rather each School will contribute to an appropriate University-wide profile for an academically excellent University focused on business and the professions. “This is a question of a shift of balance and we recognise the contribution every member of our academic staff makes to the success of the institution,” explains Professor Curran.

Phase One will accelerate progress towards our Vision and improve the reputation of our University “Academic colleagues who contribute to excellent and professionally relevant higher education have been and remain critical to the success of City, given our focus on business and the professions. However, to improve our reputation and achieve our aspirations for 2016, we have to start to increase the number of academic colleagues who combine excellent and professionally relevant higher education with internationally-excellent and world-leading research.”

The Phase One investment programme will recruit leading academic staff to 14 areas of academic strength or potential. Specifically we aim to recruit 25 Professorial staff and each will be able to appoint one Lecturer and two fully-funded Doctoral students. Interestingly, City is one of the few universities to have opted to use a recruitment company to help recruit at Professorial level. “We believe [using a recruitment company] will help us to identify the right academic staff for City and will help us to move effectively through the process,” says Professor Curran. Acting strategically

What happens next? November 2011: Start of Phase One academic staff recruitment December 2011: End of Schools’ analysis of academic staff profiles January 2012: Consultation begins February 2012: Interviews for new ‘research-excellent academics’

Phase One does not preclude future investment under the Strategic Plan but enables City to ensure a more rapid transformation in time for the REF by acting strategically and appointing the 25 Chairs and associated Lectureships during the current academic year.

March 2012: Council approval of City Strategic Plan 2012-2016

Phase One will not create a net change in the number of full-time equivalent academic staff across the University. The new appointments will, over time, replace staff leaving through natural turnover which, coupled with voluntary severance should enable City to balance its academic staff profile.

October 2013: Research Excellence Framework census date

Professor Curran concludes: “The University has already been taking steps to deliver our Vision for 2016 through recent staff recruitment, funded by operational savings. The new Phase One investment will accelerate progress towards our Vision and reinforce our determination to improve the reputation and standing of our University.” u

City has published background information on our Vision for 2016, the Phase One investment and questions and answers on our staff intranet.

September 2012: First tranche of new academic staff arrive

Find out more

Under our Vision, we will improve our reputation by raising performance in all areas around this circle (in education and research).

Deans and Heads of Departments have already started briefing on the Phase One investment activity, but if you have further questions that haven't already been answered, you can submit your own, for the University to answer, if appropriate, on the intranet pages.

The most effective starting point for intervention is in the top left: more 4*/3* research. Council agreed to do this through Phase One investment, thereby starting the process of improving all elements around the circle.

You can read more here: cityvision

3 This is a virtuous circle which underpins high-quality universities; all elements are equally important, are connected and are not in any order. 7

How the Research Office is supporting academics to increase access to their research outputs

Making our research even more accessible Last month’s launch of City Research Online, our institutional repository for research, marks a significant development in plans to increase the visibility and citations of City academics’ research outputs. It will eventually provide a complete record of our research outputs in an easily accessible form. City Research Online is one of several initiatives underway to increase the visibility of our research. Once Academic Profiles are available on our website, bibliographic data from City Research Online will appear in each Profile. Jo Bradford (pictured right), Director of the University Research Office, is working with colleagues from Information Services and the Library to raise the profiles of academics and their research She said: “There is evidence that the more open and accessible through the repository. She says: “City Research Online makes research is, the more it is accessed, the more it is read and the more research more available which it is cited.” The more accessible research is, In addition, the repository will be important for in turn means that academics will be cited more often. the more it is accessed, the forthcoming Research Excellence Framework

read and cited

Opening access Currently, most of City’s academics’ research is not readily accessible online. When research is published it is sometimes behind a paidfor firewall, meaning that an article can be read in full only if an individual or their university has a subscription. This reduces the likelihood of research being cited properly – or even being cited at all – in other research publications and the media.

By Chris Leonard


At October’s launch event Dame Lynne Brindley, Chief Executive of the British Library and City Council member, referred to statistics showing that open access research outputs can generate citation levels between 25% and 200% greater than research outputs that do not have open access.

“Citation counts are one of the key metrics used for assessing the University’s performance.”

(REF) assessment by making it easier for City to collate 3* and 4* research, monitor this output and help meet the common repository standards likely to be adopted by universities. The repository will eventually feature bibliographic data for all City’s research. The full texts of articles will be indexed by Google Scholar and be freely accessible by all (including in web search engines). The repository also provides short web addresses for research outputs, making them easier to share with other academics; for example, during presentations at conferences or via email and on related City web pages. The process of uploading texts to City Research Online is quick and simple and academics will be expected to adopt a routine of uploading the final author version of their research outputs to the repository so that the work can be made available as soon as it is legitimate to do so.

Uploading support City expects about 1,500 outputs a year will be uploaded to the repository and work continues on uploading existing research that pre-dates City Research Online. The City Research Online team is supporting academics in uploading to the repository and ensuring that both the full text content and bibliographical data are integrated with City’s web presence. They also check the copyright status of papers and apply any required publishing embargos. Jo says: “While the work is still ongoing to put in place a search tool for the bibliographic data and to make publication details available on staff profiles, we would particularly encourage colleagues to upload any suitable full texts.” To find out more about City Research Online, visit:

Research at City

Early adopter Neil Thurman in the Department of Journalism has already benefited from the repository. Neil uploaded research papers onto City Research Online and within two months they received over 400 downloads. “The repository gives you real-time information about how many downloads your work is getting and you can see how people are accessing it and finding it,” he explains. “I’ve used other online repositories but City Research Online is good because it makes your work available through the City website. City Research Online delivers on what it promises.”

Spotlight on Research The Research Office helps academics manage the research process including proposals, funding, grants, contracts and approval for research with ethical implications. The Office works closely with the Enterprise Office and research managers within Schools. Other academic support includes Pump Priming for early career researchers and Spotlight on Research, promoting case studies of academics’ research outcomes on our website. The Research Office also works with the Leadership and Staff Development Unit, the Learning Development Centre, Academic Services and the Library to provide research and enterprise development and training. If you want to find out more, provide a case study for Spotlight on Research or request assistance, email

Research output

Allowing transport providers to plan demand for bikes The giCentre’s Dr Jo Wood, a Reader in Geographic Information (GI) Science, has developed several visualisation applications based on data from Transport for London’s Barclays Cycle Hire scheme. The scheme, launched in the Summer 2010, enables residents and visitors to hire bicycles from docking stations around London. Dr Wood says: “Our visualisations provide several functions: showing the availability of bikes in the last 24 hours at each pick-up and drop off point; tracking and simulating bike journeys and highlighting how factors such as weather and day of the week affect usage. “Such analysis will be critical to any future changes or improvements to the scheme.”


Ruth Faulkner is reading Journalism at City University London. She is a NUS Be a Champion Ambassador for London 2012

International youth unites behind sport at UNESCO This past year has seen the youth of the world give voice to causes close to their hearts and join the calls for change. These uprisings ranged from Tunisia, Egypt and Libya to Spain’s ‘indignados’ and controversially here in the UK with the Millbank student protests. Given these events, the United Nations’ (UNs’) decision to make August 2010 to August 2011 the International Year of the Youth could be seen as prescient. As such, it was the most interesting year possible to attend the International Youth Forum, held by UNESCO (the United Nations Education, Scientific and Cultural Organisation) in Paris from 17-20 October. I attended as an observer of the Forum, representing London 2012 through my role as a National Union of Students (NUS) Be A Champion Ambassador. I watched 245 youth delegates from 193 UN member states along with over 250 civil society observers descend upon the prominent UNESCO building overlooked by the Eiffel Tower, to get their voices heard. International youth was brought together but this in turn brought up the question as to how much can they all engage? What can representatives from Botswana and the UK really have in common?

In my role as London 2012 representative, I learnt of the one thing that could bring all youth together, regardless of background; sport. In a session on Youth Development through Sport delivered by German organisation Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), it became clear that passion for sport doesn’t stop at international borders and that this international interest and excitement can be used for positive outcomes. GIZ uses sport as a learning experience in African countries to overcome gender barriers, youth crime and discrimination. GIZ helped set up young coaches in impoverished areas to educate their peers through sports games, covering subjects from HIV to equality. With the London Olympics less than a year away, the scope for using the excitement around this big sporting event in a positive way is vast. London 2012 is already seeking to engage young people around the world with their Get Set Go Global programme, but there is still much more that can be done by individuals to use sport as a stepping stone for social change, either in their local communities or internationally. To find out more, please visit: The UNESCO Youth Forum: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ): NUS Be a Champion:

By Ruth Faulkner


Image courtesy of UNESCO

Meet your colleagues

Name and job title?

How do you overcome it?

Sarah Wood, Student Development and Outreach Manager in Services for Students

I focus on the positive impacts of my team’s work with schools, colleges, students and community partners: I have a committed and hardworking team who are a pleasure to work with and see the importance and value of our work.

What do you do at City day to day? My team and I are responsible for widening participation outreach, the Professional Mentoring Scheme and community volunteering. I manage a team of five and work with colleagues across the University to deliver activities and initiatives. I spend lots of time organising programmes and events for secondary schools and colleges from low participation and deprived neighbourhoods. The aim is to support young people at key progression points through their education; helping them to make well informed, realistic decisions about their future and developing the skills they need to be successful.

If you didn’t do your job what would you be doing? I really enjoy working with young people so probably teaching of some kind but if I didn’t have to work I would be cooking and travelling.

What do you do in your spare time and to relax? I love to cook and am obsessed with cook books. My presentation needs some work so I like the idea of joining a cake decorating course. I run but not as much as I used to (or should) and I spend a lot of time travelling to visit family and friends.

I love working with teenagers and deliver group sessions in schools and colleges, supporting students in post-16 option choices, researching universities and the UCAS personal statement. As a careers adviser I enjoy direct contact with students and keeping in touch with the needs of the community.

Who would you invite to your dream dinner party?

I am currently working on a financial literacy programme to develop financial capable young people. This is very important with tuition fees and the loss of the Education Maintenance Allowance; its removal will hit young people that my team works with particularly hard.

It would be a big get together so we would have to hire a large country house and make a weekend of it. But it would be a great dinner party!

What is your biggest challenge in your job? Changes and uncertainties in higher education have been very challenging, particularly around financial support for young people from deprived backgrounds, widening participation and careers services for young people. Careers provision and funding for 16-19 year olds are being cut and the excellent Aimhigher initiative was axed, but the needs of young people are the same – if not more complex – than ever.

My ideal dinner party would bring all the people I care about under the same roof: cousins who live in Ireland, more from the Midlands, my brothers and parents, my two best friends and my two oldest friends.

Favourite place in London? Borough Market. I don’t get to go there much since I moved to Hertfordshire but I love it, especially at Christmas.

Favourite film? Some Like It Hot: Marilyn Monroe at her most beautiful and funny.

Favourite book? Star of the Sea by Joseph O’Connor

Favourite song/music? F.E.A.R by Ian Brown 11

Dates for your diary Contempt – a balancing act. Attorney General Dominic Grieve QC MP 18:30-20:00 Thursday 1 December, Oliver Thompson Lecture Theatre Dominic Grieve QC MP speaks of his experience of the Contempt of Court Act as Attorney General, balancing the freedom of the press with the fair administration of justice.

Creative Practice and Enterprise (BMus and BA Creative Industries) 18:00 - 22:00 Wednesday 7 December, Kings Place, London N1 9AG The Department of Creative Practice and Enterprise hosts an alumni reception for the Music and Creative Industries.

Fifth Annual Research Competition Tuesday 13 December, Great Hall College Building City's annual event to celebrate the variety of research undertaken here. Staff will present research proposals before a panel of external judges, who will decide which wins the £50,000 Research Excellence Award

Short Courses Open Evening 17:30 - 20:30 5 January 2012, The Pool College Building An open evening for promoting City’s evening and weekend courses to prospective students (including City staff, students and members of the public).

City University London Quiz 17:45 – 21:00 3 February 2012, Saddlers Bar City’s popular quiz night returns to Saddlers Bar with prizes on offer all evening. Contact Graham Miller in Finance (ext: 3270) for more information or to enter a team.

Erasmus Broadening horizons and enabling you to teach or train in a partner institution in Europe, the Erasmus programme is a life-enhancing experience available to administrative and academic staff. • Give your career a boost • Exchange expertise, generate ideas and open doors • Discover different approaches • Go for five days up to six weeks • Develop international networks • Keep your outlook fresh. For more information, contact Ivan Hutchins in the International Office:

Staff training and development Practical Manual Handling

Finance and Purchasing Training

Assertive Communication

Tuesday 6 December

Tuesday 13 December

Wednesday 8 February 2012

Time Management

I did that course!

Thursday 12 January 2012

For more information about staff training, email or visit our intranet:

Victoria Wright in Timetabling took the Practical Manual Handling training. Victoria said: “When moving house recently I realised how helpful the manual handling training was, for both work and home situations.”

Mentoring Skills for Academic Staff

Wednesday 18 January 2012

Data Protection Act & Freedom of Information Acts Monday 23 January 2012

Effective Use of Email Monday 30 January 2012

Building Disability Confidence

Mentoring Skills (Professional Staff)

Thursday 8 December

Wednesday 1 February 2012

Self-service online development is available via the L&SDU Learning Zone toolkit, loaded with easy-touse tools and resources to help improve personal and team performance. To find out more, visit:

City News for Staff November 2011  

Monthly nespaper for staff of City University London

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