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Karangahape Station Early Works Social Impact and Business Disruption Delivery Work Plan

CRL-KRD-RME-LKA-PLN-800004 Revision: Final Date: October 2019

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| Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan

Karangahape Station early works Social Impact and Business Disruption DWP CRL-KRD-RME-LKA-PLN-800004 This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

A

30/09/2019

Draft for Auckland Council and Independent Peer Review

John Daly

Peter Roan

0

21/10/2019

Final for Auckland Council approval

John Daly

Peter Roan

Approval Status Name/Title

Signature

Date

Prepared by:

John Daly Principal Planner

21/10/2019

Reviewed by:

Kim Hardy Technical Director SIBD Discipline Lead

21/10/2019

Approved by:

Peter Roan Link Alliance – Consents Lead

21/10/2019

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Social Impact and Business Disruption Delivery Work Plan

Table of contents 1. Introduction ................................................................................................ 6 1.1

Karangahape Station ......................................................................................................... 6

1.2

SIBD DWP Staging.............................................................................................................. 7

1.3

Purpose of the SIBD DWP .................................................................................................. 7

2. SIBD Methodology and CRL Designation Conditions .................................. 8 2.1

SIBD DWP Authors............................................................................................................. 8

2.2

IAIA Guidance for Assessing and Managing Social impacts of Projects (2015) ................... 8

2.3

International Association for Public Participation ............................................................. 8

2.4

CRL Designation Conditions ............................................................................................... 9

2.5

SIBD DWP Review and updates ....................................................................................... 13

3. Karangahape Station Early Works............................................................. 14 3.1

Overview of Works .......................................................................................................... 14

4. Social Impact & Business Disruption Assessment & Community Profile .. 15 4.1

CRL NOR Social Impact Assessment Summary ................................................................. 15

4.2

The Community Profile .................................................................................................... 16

4.2.1.

Description of the Social Environment ...................................................................... 16

4.3

The Demographic Profile ................................................................................................. 18

4.4

Community Context......................................................................................................... 20

4.4.1.

Local Community Planning........................................................................................ 20

4.4.2.

Karangahape Road Enhancements ............................................................................ 21

4.4.3.

Karangahape Road Business Association................................................................... 21

4.4.4.

CRL News Stories ...................................................................................................... 22

5. Consultation and Engagement .................................................................. 23 5.1

Introduction .................................................................................................................... 23

5.1

Establishing the Affected Community.............................................................................. 24

5.2

Engagement with Affected Parties .................................................................................. 25

5.3

Face to Face Engagement with Affected Parties .............................................................. 26

5.3.1.

Engagement Material ............................................................................................... 27

6. The Affected Community’s Feedback ....................................................... 28

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6.1

Karangahape Road Business Association ......................................................................... 29

6.2

Residential, Visitor Accommodation and Noise Sensitive Properties .............................. 29

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Social Impact and Business Disruption Delivery Work Plan 6.3

Commercial and Businesses Community ......................................................................... 30

6.4

Community Organisations / Facilities .............................................................................. 31

6.5

Pitt Street Methodist Church ........................................................................................... 31

6.6

The HUB Open Meeting Session ...................................................................................... 32

6.7

Community Meetings ...................................................................................................... 32

6.8

Community and Business Liaison Group .......................................................................... 33

6.9

Summary of Key Issues and Mitigation............................................................................ 34

7. Summary of Issues Identified and Response Provided in Technical Assessments .................................................................................................... 35 8. Mitigation Implementation Plan............................................................... 37 8.1

Introduction .................................................................................................................... 37

8.2

Roles and Responsibilities ............................................................................................... 37

8.3

Compliance with Designation Conditions ........................................................................ 37

8.4

Continuous Up to Date Engagement................................................................................ 38

8.4.1.

Continuous Up to Date Engagement on Karangahape Road Enhancement Works ..... 38

8.5

Development Response Plan (DRP) ................................................................................. 38

8.6

Site Team Briefings .......................................................................................................... 39

8.7

Noise and Vibration Disruption ....................................................................................... 40

8.8

Traffic Access and Parking Disruption .............................................................................. 40

8.8.1.

Vehicular Access and On Street Parking .................................................................... 40

8.8.2.

Pedestrians and Cyclists............................................................................................ 41

8.8.3.

Public Transport ....................................................................................................... 41

8.8.4.

Construction Traffic .................................................................................................. 41

8.8.5.

Hopetoun Alpha Parking ........................................................................................... 42

8.9

Utility Disruption ............................................................................................................. 42

8.10 Air Quality ....................................................................................................................... 42 8.11 Visual Amenity, Heritage and Landscape......................................................................... 42 8.12 Community Character...................................................................................................... 43 8.13 Diverse Community and Vulnerable Groups.................................................................... 43 8.14 Community Safety ........................................................................................................... 44 8.15 Business Visibility Disruption........................................................................................... 44 8.16 Health and Wellbeing ...................................................................................................... 44 8.17 Business Disruption ......................................................................................................... 44

9. Issues and Public Enquiries ....................................................................... 47 9.1 Page 4

Introduction .................................................................................................................... 47

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Social Impact and Business Disruption Delivery Work Plan 9.2

Queries and Complaints Process ..................................................................................... 47

9.3

Disputes Resolution and Public Works Act ...................................................................... 47

10. Reporting .................................................................................................. 49 10.1 Community and Business Liaison Group Reporting ......................................................... 49 10.2 Annual Reporting and Monitoring ................................................................................... 49

11. Review ....................................................................................................... 50 Appendix A: Record of CLG, Independent Peer Review and Auckland Council Feedback ......................................................................................................... 51 A1. CLG Comments .......................................................................................... 51 A2. Independent Peer Review Comments ...................................................... 51 A3. Auckland Council Comments .................................................................... 55 Appendix B: Affected Community Feedback from Door Knocking Exercise ... 57 Appendix C: Community Event Letters ........................................................... 91 Appendix D: Engagement Material - Factsheet and Calling Card.................... 93 Appendix E: Meeting Response Recording Sheet with Questions .................. 96 Appendix F: Potential Development Response Measures .............................. 98

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1. Introduction The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line in the vicinity of Mt Eden Station. The CRL also involves the construction of two new underground stations at Aotea and Karangahape and a redeveloped Mt Eden Station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

Figure 1-1: CRL Route and Location

This Social Impact and Business Disruption Delivery Work Plan (SIBD DWP) has been prepared in relation to construction of the new Karangahape Station.

1.1 Karangahape Station The Karangahape Station consists of two entrances, one at Beresford Square / Pitt Street and the other at Mercury Lane, linked together by platforms with two mined tunnels approximately 32m below Pitt Street. The Station will also comprise equipment rooms, ventilation systems and emergency egress at both Mercury Lane and Beresford Square / Pitt Street. Given the nature and scale of the Karangahape Station construction, works will be undertaken in a staged manner, involving: · · ·

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Early works (demolition, network utility relocation and site establishment works) – to be undertaken from October 2019 through to early 2020; Main construction works (construction of the station and mined tunnels for the rail tracks) – to be undertaken from early 2020 through to late 2023; and Public realm reinstatement – likely to be undertaken from late 2022 to late 2024.

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Social Impact and Business Disruption Delivery Work Plan

1.2 SIBD DWP Staging To reflect the staged construction approach for the Karangahape Station, SIBD DWPs will be developed in stages. This SIBD DWP addresses the Karangahape Station early works, which are described in detail in the Construction Environmental Management Plan (CEMP) and summarised in Section 2 of this Plan. SIBD DWPs will also be prepared for the main construction works and the public realm reinstatement. It is acknowledged that the staged construction works have the potential to result in cumulative SIBD impacts due to the nature and timescale of the works. Engagement with the affected community therefore covered both the early and main works, with discussion on the approved enabling works associated with the Mercury Lane building demolition (Auckland Council reference OPW60339200) – refer to Section 3.1 of this DWP.

1.3 Purpose of the SIBD DWP This SIBD DWP has been prepared to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during construction of the Karangahape Station early works. In accordance with CRL designation Condition 61.1, the objective of the DWP is: ·

“to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.”

It identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects: · · · ·

Disruption to access for residents, community services and businesses; Disruption effects that result or are likely to result in the loss of customers to businesses as a result of the construction activities; Loss and / or relocation of community facilities and the catchments associated with these facilities; and Loss of amenity for residents, community services and businesses as a result of construction activities.

The SIBD DWP has been prepared in consultation with the community, business owners, affected parties and affected in proximity parties. This SIBD DWP addresses the requirements of CRL designation Condition 61 and will be implemented throughout the construction period. The SIBD DWP forms part of the CEMP for the Project.

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2. SIBD Methodology and CRL Designation Conditions 2.1 SIBD DWP Authors This SIBD DWP has been prepared by John Daly (co-author) and Kim Hardy (co-author and technical reviewer). John holds a MA (Hons) in Sociology and a MSc in Urban and Regional Planning. He is a Chartered Member of the Royal Town Planning Institute and a member of the New Zealand Association for Impact Assessment. John has 12 years of professional experience including the preparation of Town Centre Impact Assessments, Environmental Impact Assessment Screening and Statements of Community Involvement for commercial, industrial and hotel development in London, UK; community consultation and engagement for residential development and to inform planning guidance in Scotland and London, UK. Kim holds a MSocSci (Hons) in Human Geography and Resources and Environmental Planning. She has been a practising planner for 28 years and is experienced in public and stakeholder engagement, assessing social and cultural impacts of land development and infrastructure projects. Kim completed her Masters Thesis on ‘Effective Public Participation and the Resource Management Act 1991’. She has 10 years’ experience as an Independent Hearings Commissioner and Chairperson and is an experienced statutory planning decision maker. She holds full IAP2 Australasia Certification in Engagement. Kim has been a Full Member of the New Zealand Planning Institute for 24 years and is a member of the New Zealand Association for Impact Assessment.

2.2 IAIA Guidance for Assessing and Managing Social impacts of Projects (2015) To ensure effective and robust practices the ‘International Association for Impact Assessment Social Impact Assessment: Guidance for Assessing and Managing the Social Impacts of Projects’ has informed the preparation of this SIBD DWP. This states: ‘Social Impact Assessment (SIA) is now conceived as being the process of identifying and managing the social issues of project development and includes the effective engagement of affected communities in participatory processes of identification, assessment and management of social impacts. Although SIA is still used as an impact prediction mechanism and decision making tool in regulatory processes to consider the social impacts in advance of a permitting or licencing decision, equally more important is the role of SIA in contributing to the ongoing management of social issues throughout the whole project development cycle, from conception to post closure.’ 1

2.3 International Association for Public Participation To ensure effective communication and consultation practices the ‘International Association for Public Participation’ core values and engagement spectrum 2 have also been taken into account for the purposes of engagement with the affected community.

1

International Association for impact Assessment Social impact Assessment, Guidance for Assessing and Managing the Social Impacts of Projects, April 2015, page iv. 2

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

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Social Impact and Business Disruption Delivery Work Plan Table 2-1 identifies examples of how the CRL engagement approach aligns with the IAP2 spectrum. Those in bold have been employed directly in the preparation of this SIBD DWP. Table 2-1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

Empower

·

Website updates

·

·

Social impact assessments

·

Social media

·

·

Community and Business Liaison Group (CLG)3

Business Forum

Mana Whenua Forum

·

·

Community information pop-up hub

·

Local Boards

·

Opportunities for collaboration making will be identified through the engagement activities with affected parties and stakeholders, particularly in relation to the DRP.

·

Project newsletters and factsheets

·

Project enquiry email and phone line

·

Construction notifications

·

Stakeholder workshops, presentations and briefings

·

Advisory Boards / Steering Groups

Opportunities for communitydecision making will be identified in relation to elements of the DRP, such as the selection of community artists for hoardings.

Refer to the Karangahape Station early works Communication and Consultation Plan (CCP) for further details on the Community Consultation Plan.

2.4 CRL Designation Conditions The CRL Notice of Requirement (NoR) process was completed in November 2015 and confirmed the extent of the six CRL designations and associated conditions for the location of the station and tunnel alignment from Britomart to Mt Eden. A Social Impact Assessment (SIA) was prepared in support of that NoR process in 2013 4. CRL designation Condition 61 require the preparation of the SIBD DWP prior to construction work commencing. Table 2-2 identifies the CRL designation condition relevant to this SIBD DWP and where the relevant sections of Condition 61 are addressed in this document.

The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group. 3

City Rail Link Notice of Requirement: Social Impact Assessment Prepared for Auckland Transport by Beca Carter Hollings and Ferner Ltd 18 April 2013 [also dated 19 April 2011]. Page 9 | Karangahape Station Early Works 4


Social Impact and Business Disruption Delivery Work Plan Table 2-2: CRL Designation Conditions and Location in Plan

Condition

Condition

Reference 61.1

61.2

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable. To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

61.3

8.3, 8.4, 8.8

b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated; c) How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

8.3, 8.15, 8.17 8.8.5

8.3 - 8.14, 8.16

a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

Sections 4, 5 and 6

b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

Sections 4, 5 and 6

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

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Matter Addressed in another Project DWP

2.1

a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

c)

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Section where addressed in this DWP Whole document

8.8

TAP DWP


Social Impact and Business Disruption Delivery Work Plan Condition

Condition

Reference d) To develop methods to address matters outlined in (b) and (c) above, including: i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP; ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

61.4

Section where addressed in this DWP 8.8

8.5, 8.15

TAP DWP

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

8.13, 8.14

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

Section 8

TAP DWP

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

8.4, 8.5, 8.8, 8.13, 8.17

TAP DWP

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/A in this case

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/A in this case

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/A in this case

The Social Impact and Business Disruption DWP shall include:

Section 4

a) A summary of the findings and recommendations of the Social Impact Assessment report (2013); b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation); Page 11

Matter Addressed in another Project DWP TAP DWP

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Section 6, Appendix B


Social Impact and Business Disruption Delivery Work Plan Condition

Condition

Reference c)

An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity; f)

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

g)

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

Section where addressed in this DWP Section 8 Sections 6, 7

Sections 7 6.8, 8.4, 9.2 N/A

h) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

9.3

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sublessee(s) request otherwise.

N/A

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

8.3

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

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Appendix A

Sections 10 and 11

Matter Addressed in another Project DWP Construction Noise and Vibration (CNV) DWP - Site Specific CNV Management Plans


Social Impact and Business Disruption Delivery Work Plan

2.5

SIBD DWP Review and updates

This SIBD DWP is a live document that will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse social impact and business disruption effects arising from construction, or unresolved complaints.

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Social Impact and Business Disruption Delivery Work Plan

3.

Karangahape Station Early Works

3.1 Overview of Works Early works will be undertaken at the new Karangahape Station site to enable and provide for the subsequent main construction works. The early works are detailed in the CEMP. An overview of the works is provided in Table 3-1. Table 3-1: Overview of Karangahape Early Works

Works location

Overview of construction activities

Beresford Square / Pitt Street

· Relocation of network utilities located within the footprint of the new Karangahape Station in Beresford Square / Pitt Street; · Removal of street trees and the demolition of the café / toilet in Beresford Square; · Establishment of the Beresford Square Construction Support Area to provide site offices, construction vehicle parking, laydown areas and storage of plant and equipment etc.; · Closure of Beresford Square to vehicle traffic (other than construction traffic) while retaining pedestrian and cycle access; and · Removal of existing street furniture where required (such as seating and street lighting to be replaced with temporary lighting).

Mercury Lane

· Relocation of network utilities located within the footprint of the new Karangahape Station in Mercury Lane; · Establishment of the Mercury Lane Construction Support Area to provide site offices, construction vehicle parking, laydown areas and storage of plant and equipment etc.; and · Establishment of the Mercury Lane temporary working platform.

It should be noted that the demolition of buildings and above ground structures within the Mercury Lane Construction Support Area is authorised by the CRL Enabling Work Outline Plan – Karangahape Road Demolition Works (OPW60339200), confirmed in June 2019. A separate SIBD report was prepared for the demolition works.

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Social Impact and Business Disruption Delivery Work Plan

4. Social Impact & Business Disruption Assessment & Community Profile 4.1 CRL NOR Social Impact Assessment Summary A Social Impact Assessment5 (SIA) was submitted and approved as part of the NoR for CRL and is listed in Condition 1 of the CRL designation. The purpose of the NoR SIA was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise due to the CRL project. The four key potential areas of adverse social impacts arising from the construction of the CRL were identified in that SIA report as including: 1. Loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion. 2. Severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion. 3. Physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by the construction activity). 4. Impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement. Additionally, the Traffic Impact Assessment (TIA) referred to in the SIA identified that the adverse temporary effects all relate to the management of the existing road transport network during construction. The key adverse temporary effects include disruptions or inconvenience to: · · · · · ·

Emergency service vehicles; Bus operators and users (private and public); Private vehicles; Couriers and delivery vehicles; Freight vehicles; and Cyclists and pedestrians.

For the mitigation of potential adverse effects, a number of mitigation methods were identified. For several specifically identified social impacts, the development of a Social Impact Management Plan was recommended, in conjunction with on-going consultation with key stakeholders and communities of interest. In line with those recommendations and the requirements of the designation condition, this SIBD DWP has been prepared and has been informed by engagement with the affected community. Wider communication will also be undertaken and be led by the Link Alliance’s Communication and Engagement team, in accordance with the CCP. Section 6 provides an overview of the DWPs and MPs that have been prepared is support of the Karangahape early works Outline Plan and cross references the relevant sections which set out mitigation measures.

5

City Rail Link Notice of Requirement: Social Impact Assessment Prepared for Auckland Transport by Beca Carter Hollings and Ferner Ltd 18 April 2013 [also dated 19 April 2011]. Page 15 | Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan The SIA also identified a number of positive effects associated with CRL once the line and stations are operational, including: · Increased train capacity improving accessibility and connectivity for people. · Increased commuter access stimulating economic development and enhancing commuter well-being. · Being a catalyst for inner city redevelopment, resulting in land use intensification and regeneration of central city areas. With positive effects including improved quality of environment, economic opportunities and opportunities for increased community development in the city centre area. It is acknowledged that these effects may not be apparent or will not be tangible to the affected community during the construction process of the early works for Karangahape Station.

4.2 The Community Profile 4.2.1. Description of the Social Environment SIA Social Environment A desktop scoping and profiling exercise was undertaken as part of the NoR SIA. The findings are summarised below, and a fresh exercise was undertaken for this SIBD discussed further below. The NoR SIA identified land uses adjoining and within the wider CRL designation corridor are generally characterised as comprising commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation. A summary of the NoR SIA Land Use Survey results characterised the Karangahape Road area as: · · ·

The dominant land use identified in this area was Retail, including food establishments on Karangahape Road and in the Mercury Plaza food court Other activities included the Green Party headquarters for Auckland Central and Hopetoun Alpha, a ‘commercial’ event facility (e.g. wedding and event venue) and identified heritage building.

The NoR SIA identified Social Infrastructure within the Karangahape Road Area as follows: Health Services · ·

Karangahape Road Health Centre (283 Karangahape Road) Physio Solutions (184 Karangahape Road) *

Places of Worship · ·

Pitt Street Methodist Church (Pitt Street) The Church (Karangahape Road)

Emergency Services · · Page 16

Central Fire Station (Pitt Street) St Johns Ambulance Station (Pitt Street) | Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan Community Facilities/Sport and Recreation · · · · · ·

The YMCA complex (corner Vincent Street, Greys Avenue, Pitt Street) Hopetoun Alpha function and event centre 20 (Beresford Square, western side of Pitt Street) Green Party Auckland Office (17 Mercury Lane)*** Mercury Plaza Food Court (23-31 Mercury Lane) Myers Park (in the vicinity of the Karangahape Station area) *

Following the more recent site visits and research, the social infrastructure within the affected community area was refined and those activities denoted by an asterisk ‘*’ have been omitted from SIBD engagement as they are not within close geographical proximity of the works. It is also noted that an Outline Plan for demolition of the Mercury Plaza Food Court ‘**’ has already been confirmed and no further engagement was therefore undertaken with this party. The Green Party Auckland Office ‘***’ has relocated in anticipation and to ‘make way for this vital piece of infrastructure for Aucklanders6’. SIBD Social Environment The NoR SIA description of the social environment is generally consistent with the current characteristics of the community affected by the Karangahape Station early works. However, for the purposes of preparing this SIBD DWP, a fresh assessment was undertaken based on desktop research, site visits and face to face meetings, to ensure that the potentially impacted community profile is accurate and specific to the Karangahape early works. The Karangahape Road area has a long-established history in the Auckland Region and a rich built heritage (refer to the Built Heritage section of the Historic Character DWP). With its combination of business and residential activities, together with the eclectic mix of entertainment, retail and food outlets it is well known as a vibrant, creative community with a strong sense of local identify. This is evident in the recent initiatives run by the Karangahape Road Business Association (KRBA) – art exhibitions and street enhancements. The area has a vibrant night time economy with pubs, night clubs, including LGBT venues and restaurants operating into the evening and early hours of the morning. LGBT venues play an important function for the Auckland LGBT community. Adult entertainment premises also operate on extended hours within the area. Karangahape Road was one of the first central city locations to see regeneration of commercial buildings for residential use and for the construction of bespoke residential apartments. There are a number of residential apartments in the area, including apartments on Karangahape Road and on and around Beresford Square. The strong sense of local identity and the mix of businesses and services present in the area was highly valued by a number of the community when consulted about the CRL project. The community is in the process of experiencing change with the Karangahape Road Enhancement works which are progressing along Karangahape Road jointly by Auckland Council and Auckland Transport (AT).

https://www.greens.org.nz/news/press-release/green-party-pops-champagne-crl-announcement Page 17 | Karangahape Station Early Works 6


Social Impact and Business Disruption Delivery Work Plan The area is also known for being occupied by a steady flow of homeless residents and a number of community services are established locally to provide support. For example, the Pitt Street Methodist Church supports the operation of a mobile showering facility from its carpark on a weekly basis and the Merge Café (a social enterprise providing subsidised meals) which is located outside the affected community area but is a member of the CLG. The area also accommodates important social infrastructure for vulnerable groups not identified in the earlier NoR SIA. This includes: ·

·

·

NZ Prostitutes Collective (2 Canada Street) - The Collective is run by sex workers and advocates for the rights, health, and well-being of all sex workers. Its services focus on workers’ rights, HIV and STI prevention, and education. It also provides safer sex supplies to sex workers and offers free sexual health clinics at community bases. Auckland Drug Information Outreach (ADIO) Trust (12 East Street) - an independent public health unit funded by the Ministry of Health. The primary purpose is to prevent the spread of Blood-Borne Viruses such as HIV/AIDS, Hep B and Hep C, amongst Injecting Drug Users. ADIO regards confidentiality as the cornerstone of its service. It provides for the safe disposal of injecting equipment which is critical in protecting the wider community from the spread of blood borne viruses through needle stick injury from discarded needles and syringes.

4.3 The Demographic Profile Desktop research was also undertaken, drawing on the Waitematā Local Board Area Demographics Report Card 2016, Statistics New Zealand 2013 Census data and the KRBA website to further inform our understanding of the community profile. Waitematā Local Board Area Demographics Report Card 2016 The key facts contained in the Waitematā Report include: · · ·

·

It is a significant centre of employment which is mostly concentrated in the City Centre; The area accounts for 24 per cent of all employment and 15 per cent of all businesses; The area is under-represented in older and younger age groups and over-represented in age groups between 20 and 34 years, resulting in a median age of 30.4 years compared to a regional median of 35.1 years; and More than a third (43%) of local residents were born overseas, and of that group, 63 per cent had been in New Zealand for less than ten years. The largest group born overseas was from the People’s Republic of China and the United Kingdom, with smaller groups from India and Korea commerce and the area is home to a large tertiary and private education sector 7.

New Zealand 2013 Census data It is recognised that the Waitematā Report Card data related to a significantly larger area than the Karangahape early works. The 2013 Census data has been reviewed and provides a more localised understanding of the works area. This showed that the area has a resident population of 966 people and 381 households with an average age of 31 (refer to Figure 4-1 and Table 4-1).

7

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Social Impact and Business Disruption Delivery Work Plan

Figure 4-1: 2013 Census Mesh blocks for Project Area Table 4-1: Census Mesh block data for Project area

Mesh Block 0412200 – Mercury Lane to Upper Queen St 0412100 – East Street to Mercury Lane 0412000 – South Street to Karangahape Road 0435604 – Beresford Square, Samoa House Lane, K Rd 0435603 – Samoa House Lane, Beresford Square, Day Street 0436002 - Day Street to Hopetoun Street 0435500 – Beresford Square Pitt St 0435700 – K Rd to Poynton Terrace 0435400 – Poynton Terrace to Greys Ave Totals / Average

Population

Median Age

Households #

303

29.6

102

60

37.5

12

81

33.2

18

48

28.5

24

69

31.2

33

231

29.3

123

84 51

28.8 31.2

36 15

39

30.7

18

966

31.1

381

Karangahape Road Business Association (KRBA) The KRBA website has been reviewed for information on the range of business and community organisations8 which include: · · ·

Art & Fashion; Entertainment - Shows and Music and Adult Entertainment; Hospitality - Food Courts and Restaurants, Cafes, and Bars;

http://kroad.com/businesses/ Page 19 | Karangahape Station Early Works 8


Social Impact and Business Disruption Delivery Work Plan · · ·

Necessities – Accommodations, Health and Medicines, and Services e.g. laundries and banks, and Superettes; Professional Services - Personal Care, Non-profits e.g. religious bodies and community groups, professional services e.g. architects and marketing, and trades; and Retail, a wide range of stores.

The website also provides an overview of car parking 9 sites in the Karangahape Road Area (refer Figure 4-2). In the course of preparing the SIBD DWP, the KRBA Manager was consulted with (see Section 6.1).

Figure 4-2: Extract from KRBA website – Table on Car Parking in the Karangahape Road Area

Feedback from engagement with KRBA is discussed at Section 6.1.

4.4 Community Context 4.4.1. Local Community Planning The key local planning document is the ‘Karangahape Road Plan 2014-2044’ which was developed by the Waitematā Local Board after receiving feedback from iwi, the KRBA, community groups, residents and other key stakeholders. The purpose of the Karangahape Road Plan is to provide a clear planning framework to guide how the Karangahape Road area could grow and change over the next 30 years. The document identifies six key moves that are integral to change in the area: 1. Showcase the Karangahape Road area as the creative, edgy fringe of the city centre.

https://kroad.com/manage/resources/list-of-parking-spaces-october-2018-1.pdf Page 20 | Karangahape Station Early Works 9


Social Impact and Business Disruption Delivery Work Plan 2. Protect, enhance and celebrate Karangahape Road’s historic and cultural heritage, biodiversity and vibrancy. 3. Provide safe and convenient connections in and through the Karangahape Road area. 4. Improve and develop an integrated network of civic and public open spaces in the Karangahape Road area. 5. Create a safe and enjoyable environment to live, work and play in Karangahape Road. 6. Promote the City Rail Link station at Karangahape Road as the catalyst for new investment and growth in the area. Key move 6 demonstrates that the CRL Karangahape Station is anticipated and forms a key part of the 30 year strategy. The Karangahape Road Plan identifies a number of actions for achieving Key Move 6. While these generally relate to wider development opportunities and the operational stage of the station, the actions include: · explore opportunities to capture the benefits of the City Rail Link both during construction and once completed. Each of the key moves have been considered in the development of the Mitigation Implementation Plan set out in Section 7 of this SIBD DWP, including the benefits resulting from the construction works.

4.4.2. Karangahape Road Enhancements Construction of the Karangahape Road enhancements project has commenced. This is a joint project between AT and Auckland Council that aims to preserve the road's unique character, while creating a street environment that supports the local community and meets the needs of a growing population10. Proposed enhancements include walking and cycling facilities along and around Karangahape Road. Construction commenced on Stage 1 of the enhancement works in July 2019 and the indicative date for construction completion is late 2020. The Link Alliance will continue to co-ordinate and work with Auckland Council and AT to manage and mitigate the impacts of two construction projects works and to ensure good communication with businesses, residents and the wider community.

4.4.3. Karangahape Road Business Association The KRBA was founded in 1924 and aims to foster the economic development of the K' Road precinct. It does this through delivering a comprehensive programme of marketing and events, networking opportunities and advocacy to local bodies. It is a partner with Auckland Council in its city-wide Business Improvement Programme and derives its income from a separate rate collected by council from business and property owners within its precinct boundary and returned to the KRBA. The KRBA’s services include: · · · ·

Promotion through an annual programme of marketing and events; Business workshops and networking opportunities; Advocacy to local bodies over major works planned for the precinct; Advocacy to local bodies over issues relating to service provision;

https://at.govt.nz/projects-roadworks/karangahape-road-enhancements/ Page 21 | Karangahape Station Early Works 10


Social Impact and Business Disruption Delivery Work Plan · · · · · ·

Free listing on the KRBA website; Access to real time pedestrian counts and quarterly retail spending reports; Regular updates on news and activities in the precinct; A point of contact for general business enquiries relating to the precinct; A day security foot patrol between 10am – 6pm; and A night security mobile patrol on Friday and Saturday nights from 10pm – 3am augmented by a Barwatch service from 10pm – 4am.

4.4.4. CRL News Stories Recent news articles were also reviewed to understand issues that have been raised in the media by or about the affected community. Articles in relation to works on Albert St were also reviewed to provide additional insights into the impacts of the work. Key articles include: ·

· ·

The closure of a long-time Karangahape Road menswear retailer Leo O’Malley 11. Feedback was obtained from the business and CRL was one factor mentioned, amongst others including the Karangahape Road enhancement works and wider trends in the retail and fashion sectors. A number of news articles that respond positively to the CRL Karangahape Station have been published12. Other articles have addressed requests for compensation and political support for establishing a hardship fund13, in response to business disruption effects perceived to have been caused by the CRL Albert Street works.

Concerns regarding the CRL Albert Street works, located about ½ km to the north of the Karangahape Station, were raised in feedback, particularly in relation to the extent of tunnelling work that would be required. However, the nature of the works, the difference in construction approach and methods between the two areas were explained to affected parties during the engagement.

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12262661 https://www.nzherald.co.nz/property/news/article.cfm?c_id=8&objectid=12202134, https://www.nzherald.co.nz/property/news/article.cfm?c_id=8&objectid=12201234 13 https://www.stuff.co.nz/business/114603866/auckland-city-rail-link-albert-st-shop-owners-get-backup-in-fight-forpayouts?cid=app-android 11 12

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5. Consultation and Engagement 5.1 Introduction Consultation and engagement was undertaken to inform this SIBD DWP, particularly the mitigation implementation plan (refer to Section 7 of this SIBD DWP). This engagement was structured and informed by understanding of the CRL designation, the proposed works, the affected community and Karangahape Road area. The consultation methodology is set out in the Table 5-1 below: Table 5-1: Consultation Methodology

Task

Activity

1. Develop an understanding of the early works, Karangahape Road, the cumulative effects of the enabling, early and main works and the affected community

· Reviewed the NoR SIA report and AEE; · Reviewed public submissions on the NoR to see who made comment from the Karangahape works area; · Reviewed the SIBD DWP for the Mercury Lane demolition works (OPW60339200), including previous engagement; · Undertook a site walkover; · Karangahape Station Project Manager briefing on works; · Undertook an aerial assessment and property database assessment to understand the ownership and occupancy structure of the impacted area; · Reviewed the Karangahape Road business directory and business websites to understand the scope of services offered and to confirm their proximity to the proposed works; and · Compiled a list of directly affected and affected in proximity properties and map.

Confirm properties that will potentially be affected / affected in proximity by the early works.

2. Liaise with the Karangahape Station Communication and Consultation Manager

· Clarification of existing relationships with property owners and occupiers. · Review of previous engagement and discussion on key issues.

3. Engagement Programme

· Door knocking, arranged meetings, Community and Business Liaison Group (CLG) and Info Hub sessions – refer to Table 5-2 for further details of this engagement.

4.Discussion with other Subject Matter Experts (SMEs) and review of other DWPs and MPs

· Discussion with SMEs on potential impacts and any engagement undertaken and to ensure joined up approach to mitigation and identification of impacts. · Establish a coordinated approach to engagement. · Review of draft DWPs

5. Consultation on draft DWP

· Attendance at the Karangahape CLG meeting on 17 September to discuss the plan with, and receive comments/feedback from the CLG. · Independent Peer Reviewer and Auckland Council reviewers.

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5.1 Establishing the Affected Community The methodology for establishing the Affected Community was based upon determining the ‘affected parties’ and ‘affected in proximity parties’ as these terms are used in CRL designation Condition 61.3). This involved: 1. A desktop assessment of the site with proximity to the location of the physical works and with potential property access impacts associated with the works (these were identified as the Directly Affected Areas). 2. A desktop assessment of the activities within proximity of the works where limitations on the road network may impact accessibility to their site (these were identified as the proximity affected areas. 3. Refinement of the parties affected by the works occurred during the door knocking exercise. The SIBD engagement team made judgements on site as to the parties that would potentially be impacted and refined the parties consulted, mainly discounting parties not within the vicinity of the works. Engagement has focused predominantly on the affected community as shown in the purple (affected parties) and blue (affected in proximity parties) areas in Figure 5-1 below. Additional engagement with members of the public was undertaken via the Information Hub and the YMCA was invited to the Beresford Square community event (refer to Section 5.2). Figure 5-1: Engagement Map Showing Affected Parties

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5.2 Engagement with Affected Parties Affected parties were contacted via face to face communications. The engagement included: ·

An arranged meeting took place with one party with an existing and ongoing CRLL and Link Alliance relationships. An arranged meeting took place on 30/08/2019. Door knocking for those with no existing CRLL relationship 14 and who were being approached for the first time. Follow up meetings were arranged on request. Door knocking took place between 19/08/2019 and 20/09/2019. Attendance at an information session held at Beresford Square on 22/08/2019. The information session was aimed at the community as a whole and were attended by local residents, employees of local businesses and passers-by / members of the public. Attendance at two community ‘Meet the Experts’ events at Beresford Square on 11/09/2019 and Cross Street Market on 16/09/2019. These events were publicised by a letter drop and emails to properties surrounding Beresford Square and Cross Street Market. Discussions with members of the CLG meeting on 17/09/2019. The meeting was attended by a variety of SMEs, including the SIBD SMEs.

·

·

·

·

For affected parties not successfully contacted during the engagement period for this SIBD DWP, a site visit was made to or adjacent to the property. This provided an opportunity to establish the relationship of the property with the works, and to gain an understanding of the potential impacts of the works on the resident, business or community organisation. Further engagement with these parties for the purpose of keeping them informed of the timing, scope and progress of the early of the works progress will be led by the Karangahape Station Communication Team. Engagement will be attended by the Link Alliance SMEs as appropriate, including the SIBD SMEs. Feedback will inform the ongoing work on the Mitigation Implement Plan and Development Response Plan (DRP) set out in Section 7 of this DWP. The approach adopted with respect to engaging with the affected community is set out in Table 5-2 below. Table 5-2: Consultation and Engagement Process

Relationship

Activity

Existing Relationship

· · · · · · · ·

No Existing Relationship

·

Compile contact database based on information gathered from Tasks 1 and 2 in Table 5-1. Feedback questions developed. Emails sent to database requesting meetings. Attendance at meetings. Feedback documented. Compile contact database based on information gathered from Tasks 1 and 2 in Table 5-1. Feedback questions developed. Door knocking exercise with Residents, Business / Community Organisation Managers and/or Business Owners. Feedback documented.

14

It is noted that some parties have experienced the impacts of initial investigation works for Karangahape Station or observed works associated with the Aotea Station and these comments were captured as part of the door knocking exercise. Page 25

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Social Impact and Business Disruption Delivery Work Plan Relationship

Activity ·

Information Hub / Community Event

CLG Members

· · · · · · · · · ·

OR Follow up meetings if requested or if Managers and/or Business Owners not available on first visit; or phone calls / emails if affected party contact not apparent during door knocking to arrange meeting. Attendance at meetings. Feedback documented. Feedback questions developed. Identification of parties to be letter dropped and emailed. Arranged for other SMEs and the Karangahape Station Project Manager to attend following a review of feedback received from the affected community to date. SIBD specialists attended the Info Hub. Feedback documented. Feedback questions developed. SIBD specialists attended the CLG and staffed a ‘SIBD’ desk. Feedback documented.

The engagement meetings with CRLL or Link Alliance ‘No Existing Relationship’ parties were led by John Daly and Kim Hardy (co-authors of this DWP) and/or a member of the wider SIBD Engagement Team. In some instances, a qualified noise expert was also in attendance. Where specific areas of concern were identified during the engagement, such as construction traffic, the SIBD team undertook to facilitate a follow up visit with the relevant SME to address the specific issues of concern. Feedback from the meetings is contained within Appendix B.

5.3 Face to Face Engagement with Affected Parties The purpose of the face to face engagement (information hub sessions, door knocking and arranged meetings) was to: 1. Establish positive working relations between the Project community and the Link Alliance as the consortium delivering the early works and future Karangahape Station main works; 2. Inform potentially affected parties of the early works and the proximity to their premises. This discussion and information sought to ensure affected parties understood the work prior to seeking feedback; 3. Obtain feedback from affected parties on the matters identified in CRL designation Condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements; and 4. Develop avoidance, remediation and/or mitigation measures to address the issues and concerns identified, as far as reasonably practicable. To ensure a level of consistency and that the matters set out in the designation conditions were addressed during the engagement interviews, a series of questions were asked relating to the operation of the business/residential accommodation and specifically about social impacts / business disruption resulting from the early works. The engagement team was briefed on the utility relocation works, the wider works and the purpose of the SIBD DWP, and provided affected parties with an overview of the Karangahape Station early works. Page 26

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Social Impact and Business Disruption Delivery Work Plan Operational Questions: · · · ·

What are your trading days / hours? What are the access arrangements for residents, customers, staff, deliveries? What are the Servicing / Bin Store Arrangements? Any other Operational / Business Requirements?

Managing disruption and social impacts to your business / residential property in relation to: · · · · · ·

Any special access and servicing requirements or special needs; Effects on Customers / business / residential occupier; Effects on amenity (e.g. dust, noise, visual appearance, traffic issues); Business visibility and wayfinding; Safety; and Any other comments on the potential social impacts or business disruption.

A copy of the meeting response recording sheet with questions is included in Appendix E.

5.3.1. Engagement Material The SIBD engagement team received a detailed brief on the Karangahape Station Mercury Lane demolition works (approved under OPW60339200 – refer Section 3.1), Karangahape Station early works and the next stage of main Karangahape Station construction works prior to commencing engagement. The SIBD Engagement team took plans on-site of the early and main works to brief the affected community. This engagement included details of the main works, which will form part of a separate OPW and SIBD DWP, and the Mercury Lane demolition works. Copies of the Karangahape Station information factsheet and / or the calling cards (refer to Appendix D) were left with each affected party were provided to owners/occupiers not present at the time of door knocking. These included details of the information hub.

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6. The Affected Community’s Feedback Feedback, via a door knocking exercise, was received from owners or occupiers (affected parties) of 86 properties within the affected community. This feedback exercise was spread across the geographical area of the works and was obtained predominantly from business owners or managers and residential property manager and available residents. Further feedback was obtained from residents, members of the public and local businesses via the Information Hub, CLG and Community Events. In addition to meeting affected parties, an understanding of the impacts has been gained from a review of the other Karangahape Station early works DWPs and discussion with the respective SMEs, including transport and acoustic specialists, and the feedback received as part of the approved SIBD DWP for the Mercury Lane demolition works (OPW60339200). Figure 6-1 provides an overview of the key concerns and the location of the parties consulted. The majority of affected parties are concerned about combinations of issues. Appendix B identifies the affected parties and summaries the individual feedback received.

Figure 6-1: Overview of Key Concerns within the Affected Community

The level of engagement is considered appropriate and enabled the SIBD SMEs to identify Social Impact and Business Disruption concerns and issues. The concerns and issues raised by affected parties are discussed further below. Page 28

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6.1 Karangahape Road Business Association The SIBD team met with the KRBA prior to commencing meetings with affected businesses and residents to draw on the expertise and insight that the business association has of the Karangahape Road, the wider area and particularly the affected community. Key insights included: · · · · ·

KRBA has worked closely with Auckland Transport, including on the DRP to the Karangahape Road Enhancement Works. KRBA has led on the DRP for the enhancement works and has run events such as ‘Connect Business’ and is keen to be involved with the DRP for the CRL Karangahape Station works. Communication and information are very important, and the Link Alliance needs to be proactive in providing information and a timetable. Face to Face communication is highly valued by the local community. The KRBA runs a range of events, and there are a number of events organised by the wider community. The construction team needs to work around events, such as the Karangahape Road Festival (First Thursday in December) and Pride events (February).

6.2 Residential, Visitor Accommodation and Noise Sensitive Properties Residential and visitor accommodation properties along the area of works include: · · ·

Apartment blocks located on Beresford Square and Karangahape Road. Smaller scale residential units on East Street and an apartment in Cross Street. BK Hostel.

Residential and visitor accommodation properties within the affected community were engaged with via a door knocking exercise targeted at the property manager or residents (selected) available at the time of door knocking. To ensure engagement with a wider sample of residents the SIBD Engagement Team attended an information hub session and also the community events at Beresford Square and Cross Street Market. Residents generally welcomed the early engagement and sought on-going and regular communication so that they can understand and plan ahead for noise and other potential disruption associated with the early works. A number of property owners were also positive about the Karangahape Station, particularly the redevelopment of Beresford Square. Property owners recognised the placemaking potential of CRL, the improvement in connectivity and also speculated on the potential to increase property values 15. Issues of concern for residents included: ·

·

A key SIBD issue identified was the potential for construction noise impacts. In recognition of this as a likely issue SIBD SMEs were accompanied with an Acoustic SME to respond directly to noise and vibration concerns. Two property owners raised concerns that noise and disruption would lead to tenants vacating the property. Noise issues were discussed with the Acoustic SME.

No advice or information was given on property values as part of the SIBD engagement. Page 29 | Karangahape Station Early Works 15


Social Impact and Business Disruption Delivery Work Plan ·

·

Concerns about the loss of pedestrian and vehicular access to properties, including private car parks, and road diversions that would be required. Residents were informed of the proposed Traffic Management Plans relating to road diversions and the intention to retain pedestrian access to properties. Concerns around the position of hoardings and passage ways/diversions being unwelcoming to walk along.

6.3 Commercial and Businesses Community Commercial businesses, including retail, offices, pubs, clubs and restaurants, within the affected community were engaged with via a door knocking exercise targeted at the business manager or owner available at the time of door knocking. To ensure engagement with a wider sample of businesses and residents the SIBD Engagement Team attended an information hub session and also the community events at Beresford Square and Cross Street Market. Karangahape Road The businesses located on Karangahape Road and not in immediate proximity to the construction works were generally positive about the CRL project and were welcoming of the early engagement and notice of the works. Ongoing and proactive communication was identified as the key mitigation measure. Mercury Lane / East Street Businesses on Mercury Lane identified the benefits of additional workers in the area being a potential source of new customers. However, concerns were raised in terms of the impacts from the loss of on-street car parking for customers and loading areas. Construction traffic was also a concern. The TAP DWP and the approach to mitigation was discussed with businesses and changes to loading bays and the closure of car parks will be further communicated to businesses. Noise disruption was a key concern for offices and the ability to continue working, whilst the impact of dust was raised by one business (a tattoo parlour). Noise issues were discussed with the Acoustic SME and the approach to dust suppression was also discussed. Beresford Square / Pitt Street Businesses on Beresford Square raised a range of issues due to the proximity, scale and nature of the works. Issues included: · · · · ·

The proximity of hoarding and the impact on the appearance of the street. The need to maintain visibility to businesses The loss of outdoor seating areas. The need to retain pedestrian access and private car parking. The impact of noise, vibration and disturbance on the employees from construction work and traffic.

Noise issues were discussed with the Acoustic SME and affected businesses were keen to know about on monitoring of the works and impacts. Businesses were keen to have an input into the DRP.

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6.4 Community Organisations / Facilities Within the affected community two organisations provide services for vulnerable groups (sex workers and drug users) and the need for ease of access and privacy and discretion were raised as potential issues during the construction process. This feedback has been fed back to the Link Alliance and actions have been identified as part of the Mitigation Implementation Plan. Merge Café is keen to ensure that its customers have easy access to the café and are not put off walking. Wayfinding signage used to direct customers would be welcomed. Homelessness was raised by a number of parties within the affected community, from the perspective of keeping sites secure and displacement of rough sleeping locations. Wider engagement with appropriate bodies is a recommended action within the Mitigation Implementation Plan (refer to Section 7). Businesses on Pitt Street, Beresford Square and Karangahape Road raised issues with the existing operational public toilet at the junction of Beresford Square and Pitt Street as a centre for anti-social behaviour. Feedback was mixed on whether the toilet should be retained, as it is an important facility with businesses wanting their toilets to be retained for customers only or removed. The Link Alliance is currently considering the re-location of the toilet within the vicinity of the area in conjunction with Auckland Council. The Neighbourhood Police team were briefed on the early works and made recommendations in terms of: · · · · · ·

Keeping passageways well lit; The use of CCTV Cameras; Keeping sites secure from opportunists and targeted thefts; Awareness training / messaging in relation to crime / anti-social behaviour prevalent at certain locations within the area for staff; An Alcohol Ban is also in place at certain times and locations within the area; and The extent of engagement and communication with the affected community was welcomed.

This feedback will be provided to the Link Alliance team and will also in form the DRP. Feedback has been obtained from the St John’s Ambulance Service and a follow up meeting is being arranged with Fire and Emergency New Zealand. Feedback from the arranged meeting with the owner of the Hopetoun Alpha (and the owner of a number of other properties within the affected community) is set out in Appendix B entry 79.

6.5 Pitt Street Methodist Church The Methodist Church was initially door knocked, and then owing to the matters raised, a follow up meeting was arranged and attended by SMEs. Issues discussed include: ·

·

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Construction noise and disruption to church services – especially any weddings or funerals. It was agreed that with advance notice of key services, the Link Alliance shall as far as practicable, manage activities so as not to cause disturbance. Potential impacts of construction vibration on stained glass windows, which was previously removed for works at the Chatham building. The SSNVMP was explained and this will consider vibration effects and vibration monitoring. | Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan ·

· ·

The Church has 3 access points and has offered the option of restricting access if required and practicable. This will require ongoing communication particularly in relation to key services. The Church contacted the South Island Organ Company who subsequently confirmed that the Organ will not be impacted by the scale of vibration anticipated. A request for collateral material for display in the Church to inform parishioners about the early work / CRL and to provide the congregation with regular updates. Material will be provided by the Communications and Engagement Manager.

6.6 The HUB Open Meeting Session The Link Alliance has opened an information hub at the Old Station Bar on Beresford Square as part of its wider engagement strategy for the Karangahape Station works. The SIBD team provided details of the information hub as part of its door knocking exercise and free-standing signage was displayed to attract passers-by. The hub has been open between 5 – 6 pm on a Thursday evening over the SIBD engagement period. Details of the information session on the 22/08/2019 were provided to the affected community as part of the door knocking engagement and SIBD SMEs attended the session. The session was attended by 14 people, including 6 residents, 6 employees of local businesses and 2 passer-bys. Key comments from attendees included: · · · ·

A request for on-going and proactive communication on the project. General support for the station, but requests for details on the final station design, wider redevelopment and completion dates. Information on car parking arrangements and road closures which were provided as part of the discussion. Concerns around noise levels, disruption and the extent of impacts being similar to those experienced on Albert Street (associated with Aotea Station) with SMEs available to discuss with attendees.

6.7 Community Meetings The SIBD team recognised that the Karangahape Station early works have two distinct components, with one focused on Beresford Square and the other on the streets surrounding the works area in Mercury Lane. In order to engage with the affected community on a tailored basis, two community events were organised, targeted for the residents and businesses on Beresford Square (including Pitt Street and Day Street) and those in proximity to the Mercury Lane works at Cross Street Market. A range of SMEs attended to answer questions. The letters issued to affected parties in proximity to Beresford Square and Cross Street Market are contained in Appendix C. The Beresford Square community event raised the following issues: · · Page 32

A request for on-going and proactive communication on the project. General support for the station, but requests for details on the final station, wider redevelopment and completion dates. | Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan · · ·

· ·

·

Information on car parking arrangements and road closures which were provided as part of the discussion. Confirmation of pedestrian and vehicular access arrangements to private properties. Concerns around noise levels, disruption and the extent of impacts on Albert Street (associated with Aotea Station) with SME available to discuss with attendees. Details of the hoarding and concerns that the Beresford Square will not be appealing during works. The need to minimise impacts on the appearance and attractiveness of Beresford Square and avoid unsafe spaces. The need to maintain visibility to businesses.

The Cross Street Market community event raised the following issues: · · · · · · · ·

Request that the car parking spaces to be lost on Cross Street are reallocated on the street. Concerns about dust impacts on the tattoo parlour where there is a need for a dust free environment. Pedestrian access needs to be maintained and directional signage for customer must be provided. Signage should be provided on alternative routes to the market, including on streets not affected by the work. Keen to provide input into the opportunities for artwork on hoardings. Concern around noise impacts, particularly given the noise of the investigation works which continued until late. Potential business opportunities from the construction works working in the area. Keen to provide ongoing input into the DRP, particularly in relation to signs, hoardings and alternative pedestrian access to Cross Street from Karangahape Road.

6.8 Community and Business Liaison Group The Karangahape CLG has as its focus, the Karangahape Station area from Pitt Street and Beresford Square to Karangahape Road, Mercury Lane and East Street. The CLG is attended by a cross-section of the community, including residents, property owners, businesses and interest groups. The CLG has the following role: · · · ·

An avenue for local community representatives to understand and share what’s happening in their area during construction. Monitor and give feedback on the effects of construction on their community. Provide input into the preparation of a variety of different environmental management plans designed to help manage the impacts of construction (including this SIBD DWP). Review of the DWPs and management plans required by the CRL designation and resource consent conditions.

SIBD SMEs attended the recent Karangahape CLG meeting to listen to the issues raised by members of the CLG in relation to the potential SIBD impacts. These included the following as relevant to this SIBD DWP: · Page 33

A request for notification in relation to conditions being breached. | Karangahape Station Early Works


Social Impact and Business Disruption Delivery Work Plan · · ·

The position of the relocated operational public toilet currently at the junction of Beresford Square and Pitt Street. The cumulative effects of the CRL and Karangahape Road Enhancement works, particularly the impacts on the loss of car parking. Community organisation members are interested in displaying information on CRL at their premises.

6.9 Summary of Key Issues and Mitigation Overall, the SIBD impacts identified from engagement with the affected community and stakeholders can be summarised as follows: · · · · · · · · ·

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Loss of outdoor seating areas. Dust and noise nuisance associated with construction works in proximity to businesses and residential properties. The need for unimpeded vehicle and pedestrian access to private properties, including private car parks. The impact of the loss of car parking on businesses, i.e. nowhere for customers to park. Ongoing and proactive communication is key. Concerns over tenants leaving premises due to disruption. The need to minimise impacts on the appearance and attractiveness of Beresford Square and avoid unsafe spaces. The need to maintain visibility to businesses. Ensuring placement of construction hoarding doesn’t exacerbate social issues in the area including homelessness and drug use.

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7. Summary of Issues Identified and Response Provided in Technical Assessments In addition to this SIBD DWP, the Karangahape early works Outline Plan is supported by a range of other DWPs and MPs. A number of these documents identify mitigation methods which are relevant to mitigating social impact and business disruption impacts, albeit from a specific subject matter perspective. Table 7-1 summaries the issues raised from the affected community and identifies the relevant DWP/MP. For a complete overview of the DWPs and MPs refer to Section 1.4 ‘Environmental Sub-Plans’ of the CEMP. Table 7-1: Issues and DWPs Summary

Issue

DWP / MP

Objective

Relevant Section

Air Quality, Dust and Odour Issues.

Air Quality Delivery Work Plan

The objective of the Air Quality DWP is to detail the best practicable option to avoid dust and odour nuisance being caused by construction works and to remedy any such effects should they occur.

Sections 4. Monitoring Requirements and 5. Operating Procedures

Built Heritage and character of Karangahape Road and surrounding area.

Built Heritage section of the Historic Character Delivery Work Plan

The objective of the Built Heritage section is to avoid, remedy or mitigate adverse effects on built heritage as far as reasonably practicable.

Section 5. Management and Mitigation Measure 6. Building Record and Salvage Strategy

Communication and Engagement

Communication and Consultation Plan

The objective of the Communication and Consultation Plan is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the works.

Sections 6. Communication Strategy and 7. Protocols, Processes and Contract Details. Specific engagement / consultation identified within the relevant DWP

Noise and Vibration

Construction Noise and Vibration Delivery Work Plan

The objective of the CNV DWP is to avoid, remedy or mitigate the adverse effects of construction on human health which may result from the disturbance of contaminated materials during construction.

Sections 6. General Management Procedures and Mitigation Measures, 8. Monitoring and 9. Contingency Measures

Noise and Vibration

Site Specific Construction Noise and Vibration Management Plan

The objective of a SSCNMP is to detail the best practicable option to avoid, remedy or mitigate adverse effects on a receiver resulting from construction noise that does not comply with the Project Noise Standards.

Appendix F of the CNV DWP

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Social Impact and Business Disruption Delivery Work Plan Issue

DWP / MP

Objective

Relevant Section

Area Character and Amenity

Trees and Vegetation Delivery Work Plan

The objective of the Trees and Vegetation DWP is to avoid the removal of scheduled trees as far as practicable. Where trees are identified for removal, the adverse effects shall be remedied or mitigated.

Section 4. Mitigation Measures

Transport, Access and Parking

Transport Access and Parking Delivery Work Plan

The objective of the Transport, Access and Parking DWP is to so far as is reasonably practicable, avoid, remedy or mitigate the adverse effects of construction on transport, parking and property access.

Sections 4. Proposed Traffic Management and 5. Assessment of Effects

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8. Mitigation Implementation Plan 8.1 Introduction This section of the SIBD DWP sets out the mitigation actions to be implemented in relation to the Karangahape Station early works. These have been developed in part from the feedback from the affected community. Additionally, mitigation of the specific concerns raised by individual affected parties is set out in Appendix B.

8.2 Roles and Responsibilities The key Link Alliance personnel responsible for the delivery of the actions and recommendations in this SIBD DWP are identified in Table 8-1 below. Refer to the CEMP for further detail on roles and responsibilities. To ensure the commitments made through the proposed mitigation measures are implemented, key personnel will be informed of their obligations and responsibilities. In addition, all site personnel, including subcontractors, are responsible for implementing the requirements of this SIBD DWP. Table 8-1: Key Personnel

Role

Name

Karangahape Station Project Manager

Jonathan Hill

Karangahape Station Construction Manager

Dan Trotman

Environmental and Sustainability Manager

Sarah Sutherland

Communications and Engagement Manager

Rachel Blundell

Social Impact and Business Disruption Leads

Kim Hardy / John Daly

Link Alliance Development Response Manager

TBC

Contact details for the Karangahape Station Project Manager and Communications and Engagement Manager are provided in the CEMP. The general public contact details for the Karangahape Station early works are as follows: ¡ ¡

CRL Hotline: 0800 CRL TALK (0800 275 8255) Karangahape Station email address: karangahape@linkalliance.co.nz

8.3 Compliance with Designation Conditions The Link Alliance is required to comply with all relevant CRL designation and resource consent conditions. This will be achieved via the implementation of the CEMP, DWPs and MPs and the ongoing compliance with conditions. An important tool for keeping the affected community informed are the Planning pages of the CRL website. These include an explanation of key planning terms, the designation and resource consent decision notices and documentation for the Karangahape Station area.

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Social Impact and Business Disruption Delivery Work Plan The Communications and Engagement Manager will be responsible for sharing this information and also promoting the CRL website. Responses to queries will be provided by the appropriate SME, via the Communication and Engagement Manager.

8.4 Continuous Up to Date Engagement The need for early, continuous and up to date engagement was raised by a number of the parties consulted with. This will be undertaken by the Karangahape Communication and Engagement team including: a) Courtesy visits and /or email updates to businesses to check in with parties regarding the project. The purpose being to share information so residents and business can plan ahead, and also to obtain feedback on issues of concern and to identify pathways for their resolution in liaison with the appropriate SMEs. b) Project progress meetings undertaken with businesses, to confirm project programme and when scheduled works will take place. c) Provision of advance notice to businesses on the scope of works on a regular basis in line with the CCP. This is necessary to ensure businesses can plan ahead and advise customers in advance of their arrival. Longer term programme of works (and therefore potential for disruption) will also be particularly important for hotels – for example, in terms of managing future conference and event bookings. d) Engagement with the affected community, via: · · · · · ·

Works notification letters Local drop-in sessions Monthly email newsletters On-site signage for key traffic shifts Digital communications including website updates and social media updates to CRLL’s channels on Facebook and Instagram Advertising and campaigns for major traffic shifts.

As part of this engagement the SIBD team in conjunction with the Karangahape Station Communications and Engagement Manager will seek feedback on any emergent social impact and business disruption effects once construction work has commenced.

8.4.1. Continuous Up to Date Engagement on Karangahape Road Enhancement Works The Communications and Engagement Manager and members of the wider project team will liaise with the AT and Auckland Council and adopt a collaborative approach in regard to the Karangahape Road enhancement works and Karangahape Station construction works. The Communications and Engagement Manager, in conjunction with the Communication Team for Karangahape Road enhancement works, will regularly update the affected community on the nature if the work and timeframes.

8.5 Development Response Plan (DRP) A DRP programme for the Karangahape Station early works is being developed in consultation with the KRBA and the affected parties and includes identification of the proposed support actions, the Page 38

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Social Impact and Business Disruption Delivery Work Plan implementation partners, the timing and frequency of the actions and the DRP Team deliverables and specifications. Some of the actions include physical works such as cleaning ground floor windows, regular access audits, wayfinding signage, business support through trader directories and maps, activations and events. Consumer spending and footfall data will be used to inform the development and on-going implementation of the DRP and other mitigation measures as appropriate. The DRP will also take account of additional construction work in the affected community area, including Karangahape Road enhancement works. Potential DRP measures are set out in Appendix F.

8.6 Site Team Briefings The Karangahape Station Project Manager will brief all site staff, including contractors, prior to their arrival on site and ensure they are fully aware of the project obligations to stakeholders within the area of the construction works (refer to Section 4.2 of the CEMP for further details regarding inductions and training). This will include a requirement to treat adjoining businesses, residents and community groups as ‘project neighbours’ and ensure that, as far as practicable, the contractor’s day to day actions around the periphery of the site and their interface with the public areas is respectful and as considered as possible. This includes, for example, staging work to minimise disturbance that works are co-ordinated on an area basis and that rework and consequential additional disruption is not required. A key issue raised by the community groups and which will be addressed in site team briefings is set out in Table 8-2 below together with the recommended actions. Table 8-2: Community Groups Issues and Actions

Issues

Actions

Respect for diverse and vulnerable community groups

Deliberate briefing of site team, including contractors, prior to commencing works on the unique community characteristics and that Link Alliance will be a considerate and respectful neighbour and members of the community for the duration of the project. Encouraging team participation in significant community events as far as practicable. Briefings will include information on how to handle a range of issues/situations, including: · how to approach rough sleepers; · how to deal with illegal activity; or · dealing with an emergency situation on site. Alternatively, the briefing will include details of available training.

The briefings will be updated to respond to feedback from the continuous engagement with the affected community and following discussions with community organisations which represent and/or support vulnerable groups in the community.

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8.7 Noise and Vibration Disruption Construction noise and vibration will be managed, monitored and mitigated through the Construction Noise and Vibration DWP (CNV DWP) as part of the Karangahape Station early works Outline Plan. Mitigation measures are set out in Section 6 of the CNV DWP. The Site Specific Construction Noise Management Plans (SSCNMP) provided at Appendix F of the CNV DWP will be implemented as required. Refer to the CNV DWP for parties requiring a SSCNMP to be prepared. Construction noise and vibration was raised by a number of parties within the affected community and this is one of the main issues that also contributes to social impact and business disruption. Engagement with affected parties will continue to be undertaken to ensure they have advance notice of construction works commencing and an understanding of noise levels. This engagement will be led by the Karangahape Communications and Engagement Manager in conjunction with the Acoustic SMEs.

8.8 Traffic Access and Parking Disruption Disruption to traffic, access and parking will be managed, monitored and mitigated through the Transport, Access and Parking DWP (TAP DWP). This DWP includes a detailed assessment of the effects and the mitigation measures as summarised below. In addition to the mitigation measures that are set out in the TAP DWP ongoing and proactive communication will be maintained to inform the affected community of access and parking disruption and to allow the community to plan ahead for works. Communication will also be key to avoiding or reducing uncertainty about the nature of the traffic management changes.

8.8.1. Vehicular Access and On Street Parking A key transport mitigation method will be the development of a number of Temporary Traffic Management Plans (TMPs) which will be implemented for the works with evolving traffic management requirements and lane configurations as required. During all stages of the works, all existing traffic movements between public streets will continue to be available except for Beresford Square. Beresford square will still be accessible from Hopetoun Street. Various parking spaces across Beresford Square, Pitt Street and Mercury Lane will be closed during different stages of the early works, including a mobility parking space on Beresford Square. The Mercury Lane utility relocations will occupy sections of the footpath and traffic lanes, however vehicular and pedestrian access will be maintained at all times throughout the works. The affected community will be given advance notice of the closures / diversions and the Link Alliance will engage with Auckland Transport regarding the relocation of the disability parking space to a suitable location. The Link Alliance will also update KRBA so it can update its database of car parking, and provision of signage to identify alternative public car parking will be provided as part of the DRP. Affected businesses and KRBA will also be notified of the closure of loading bays and the location of alternative available loading bays in the area. Notification and communication regarding on-street car parking changes will be undertaken in conjunction with AT, and the Link Alliance will notify the affected community of changes to on-street Page 40

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Social Impact and Business Disruption Delivery Work Plan car parking, including the relocation of the disability car parking spaces via the communication methods set out at Section 8.4.

8.8.2. Pedestrians and Cyclists All existing pedestrian routes will remain open along Beresford Square, Pitt Street, Karangahape Road and Mercury lane, although occasionally diverted across the street to allow safe movement around the construction zones. Access to local properties and businesses will be maintained at all times. Most of the construction work will require a reduction in width to the footpaths within the various stages. However, a minimum footpath width of 1.5m for pedestrians will be provided. At crossing locations, the width will be large enough to ensure that crossing demand can be accommodated. TMP’s will ensure that all pedestrian routes meet accessibility requirements of Auckland Transport’s Code of Practice, with appropriate ramps and gradients for all users. Wayfinding signage will be provided at each junction along the key pedestrian routes through the works area. Where appropriate, this will provide information on the location and operation of specific buildings or businesses (details will be developed as part of the DRP). Cycle infrastructure in the area includes a cycle ramp located north of the Beresford Square and Pitt Street intersection (outside 59 Pitt Street) and a shared path from this point to the Pitt Street / Hopetoun Street Intersection. During Stage 2 of the Beresford Square / Pitt Street works, the cycle ramp will require closing as it falls within a work zone. This will prevent access from the Pitt Street roadway to the shared path for cyclists. Consultation is being undertaken with AT to agree the relocation of this cycle ramp further north on Pitt Street, thereby avoiding the work zone.

8.8.3. Public Transport During the Beresford Square/ Pitt Street Stage 1 works, AT bus stop #1084 will be relocated to enable smooth operation of the works in Stage 2 (and the main works in 2020). Consultation with AT confirmed that AT is already delivering on the relocation and the bus stop will be moved to outside of the works zone in order to be maintained longer term through future phases of the CRL construction. This will result in less disruption to the bus network and their customers.

8.8.4. Construction Traffic Access for construction traffic and truck loading will occur via the proposed vehicle access points and within the work sites indicated on the temporary traffic management plans. Conflicts between pedestrians, private vehicles and construction activity at each access point will be managed by a Traffic Controller (during active site hours). The truck movements and deliveries will be timed to minimise congestion impacts and disruption to the transport network. Truck movements for the early works are expected to be low, at approximately 10 – 15 deliveries per day. Local access to the work site by over-dimension vehicles will require the use of some local streets that are not designated as over dimension routes. Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic.

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8.8.5. Hopetoun Alpha Parking The construction support area on Beresford Square does not encroach on Hopetoun Alpha’s land. The works do not result in the temporary loss of car parking at Hopetoun Alpha and no specific mitigation is required (as required under designation Condition 61.2c when there is a temporary loss of car parking at Hopetoun Alpha).

8.9 Utility Disruption The early works will involve the relocation of network utilities located within the footprint of the new Karangahape Station. All works relating to network utilities will be managed in accordance with operational requirements, safety and integrity of network utilities that are within, or are in close proximity to the works area. To manage social impact and business disruption effects, with respect to utility disruption, the following mitigation will be implemented: a) The Communications and Engagement Manager will liaise with the relevant Network Utility Operators communications teams to ensure consistent messaging regarding outage times is available to the affected community. b) Throughout construction, regular communication between the Link Alliance and the Network Utility Operators will take place to ensure the relocations are progressed effectively and efficiently. c) Where planned service outages are required, the affected community will be notified in line with the CCP and / or the Network Utility Operators’ requirements.

8.10 Air Quality An Air Quality DWP (AQ DWP) has been prepared for the early works. This identifies that due to the proximity of pedestrians, residential properties (specifically the residences in the George Court building on Mercury Lane and the houses on East Street) and businesses to the works, all locations within 100 m of the early works construction areas are considered sensitive 16 to the effects of dust that may result from the works. In order to minimise and avoid impacts on the surrounding community, dust and odour mitigation measures are recommended in conjunction with ongoing monitoring and engagement with the community. The measures are set out in detail in the AQ DWP.

8.11 Visual Amenity, Heritage and Landscape The affected community currently benefit from living or working in an area with tree lined streets and a rich built heritage. The early works will impact on 15 trees within and adjacent to Beresford Square and Pitt Street and the historic character of the area with heritage buildings on Pitt Street, Beresford Square and Mercury Lane. The Trees and Vegetation DWP and Built Heritage Section of the Historic Character DWP identify appropriate mitigation to relocate (if feasible) and replace trees and to protect heritage buildings. The MfE has defined the sensitivity of different land uses in its Good Practice Guide for Assessing and Managing Odour in New Zealand. These definitions apply equally to the effects of dust, with both high density residential and commercial/retail areas considered to have high sensitivity. Page 42 | Karangahape Station Early Works 16


Social Impact and Business Disruption Delivery Work Plan However, it is recognised that the loss of the trees and impacts on the setting of heritage buildings during the constructions will have a social impact on residents and businesses. The Link Alliance will seek to address impacts on the character of the area through its DRP with regard given to the impacts on heritage and the loss of trees. Through its DRP, the Link Alliance will work with a range of partners, including the KRBA, to leverage key events and festivals and promotional opportunities. The Link Alliance will also identify and implement activation opportunities along the corridor (not necessarily involving replacement trees or alternative soft landscaping), where practicable and safe, during construction. CRLL also undertakes a number of tours along the project corridor each month and this can include discussion on the heritage of the area.

8.12 Community Character Karangahape Road has a distinct character with a strong sense of local identity, with the KRBA referring to is as Auckland’s most colourful, vibrant and bohemian precinct. It is home to bars and clubs, including LGBT venues, restaurants and a mix of small and independent business. The area is also home to music venues and art galleries and adult entertainment premises. It is recommended that the Link Alliance seek to support the vibrancy of Karangahape Road and particularly initiatives which will help mitigate the impacts of the works, particularly on Beresford Square as part of the DRP, including supporting events and by seeking activation opportunities. There is also the potential to seek synergies with the KRBA DRP for the Karangahape Road Enhancement works and to support its calendar of events.

8.13 Diverse Community and Vulnerable Groups In recognition of the diverse community, which includes LGBT venues, and the potential for vulnerable groups, including drug users and sex workers, to be present within the affected community the construction team will be briefed on the character of the area and the importance of equality and respect prior to commencing work. Opportunities to support or attend existing ‘Inclusive Community Events’, such as those run by the Karangahape Road Business Association17 will be investigated and attended if practicable and relevant. The Link Alliance will discuss the Karangahape Station early works and seek advice from an appropriate body, such as with Auckland Council or Auckland City Mission. The Link Alliance will discuss the measures needed to assist any homeless person displaced as a result of the works and to ensure the construction sites are safe and secure. The Link Alliance will undertake ongoing engagement and proactive communication with the Prostitute Collective and ADIO Trust Needle Exchange, including discussions to ensure on ease of access which was raised in feedback.

17

https://kroad.com/kba-info/kba-newsletter-december-2018/our-inclusive-community

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8.14 Community Safety The affected community raised existing social issues that are present in the area. The concerns include homeless people sleeping within the area, and drug taking with the toilets on Beresford Square being sited as the focus of the problem by some within the community. The Link Alliance will engage with the KRBA, which provides a security patrol service, the Neighbourhood Police and wider community on the relocation of the public toilets and on the impact of construction works more generally. This includes discussion on the position of the hoardings and features that can be incorporated to maintain visibility and connectivity within the area. Crime Prevention through Environmental Design (CEPTED) measures will also be discussed and implemented as part of the DRP.

8.15 Business Visibility Disruption The relationship between patronage levels and line of sight/visibility with businesses or advertising is highly valued by businesses in the project area. Hoardings will be erected on Beresford Square which will reduce the visibility of businesses and the early works will result in the loss of through traffic and customer car parking. The Link Alliance are preparing a DRP, in conjunction with SIBD SMEs, other SMEs, the KRBA and affected businesses, that will address the issue of visibility and actions to be undertaken to enhance visibility for the duration of the works.

8.16 Health and Wellbeing It is recognised that the social impacts and business disruption resulting from the early works could affect the health and wellbeing of the affected community with concerns also raised by some parties during the door knocking. The Link Alliance will support businesses by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty. The Link Alliance will provide information on how to contact practical help agencies - including external helplines, local mental health services, counselling and support agencies. This information will be made available in pamphlet form using multiple channels such as info@cityraillink.govt.nz, the CRL project website, and local project information centres. The Link Alliance will continue to work with the affected community, and through the CLG and the CRL 'Business Forum' it will offer workshops for affected parties to address topics such as coping with stress, resilience, staying positive through difficult times, looking after self, and strategies for managing challenging situations. These workshops would be facilitated by appropriately qualified professionals such as counsellors, psychologists, and business advisors.

8.17 Business Disruption The NoR SIA stated that the CRL project will generate both economic opportunities and impacts. The Assessment of Environmental Effects for the CRL NoR process, prepared in 2012 stated that “a key purpose and driver of the CRL is to make the city centre more accessible, resulting in an anticipated Page 44

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Social Impact and Business Disruption Delivery Work Plan increase in economic performance, and create changes in land use, development opportunities, and intensification (particularly around stations)”. Whilst the CRL project will in the longer term generate positive outcomes both locally and regionally, the businesses consulted to date have identified a number of concerns with the impacts of the construction works on them. The issued raised by affected business parties are summarised in Table 8-3 below together with the recommended actions. Table 8-3: Business Disruption Issues and Actions

Issues

Actions

The loss of tables and chairs for outdoor eating/drinking

· The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

Loss of on street car parking.

· Businesses will be notified of on street car parks being lost. · Wayfinding signage to alternative parking location will be displayed. · The Link Alliance shall only remove spaces on Mercury Land on a staged basis and only as required for the utility works. Refer to the TAP DWP for further details.

Provision of vehicle loading spaces within immediate proximity to businesses.

· The approach to loading bays is set out in the TAP DWP. · Businesses will be notified of changes to the available loading bays and the location of alternative available loading bays in the area.

Support community health and wellbeing

· The Link Alliance will support business by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty. · Refer to Sections 8.13 and 8.16.

Visibility of businesses.

DRP: · ‘Open for business’ publicity · Wayfinding strategy · Open mesh fencing · Perspex in permanent hoardings and feature lighting

Regular communications on construction staging and timing and what to expect on weekly, monthly and longer-term basis.

· Implementation of ongoing pro- active CCP to assist with forward planning.

Consideration of timing of works to avoid busy periods for restaurants/food outlets.

· Review of construction staging and timeframes for commencement of works in proximity to key businesses as practicable.

Minimise impediments and ease of pedestrian access to premises along Beresford Square / Pitt Street.

· Pedestrian access to be maintained at all times to all properties. Any disruption to be minimised and communicated in advance. · Pro-active pedestrian movement planning – DRPs, including hoarding design, wayfinding signage and feature lighting.

Impacts from construction traffic – noise and congestion.

· Truck movements for the early works are expected to be low, at approximately 10 – 15 deliveries per day.

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Actions ¡ Local access to the work site by over-dimension vehicles will require the use of some local streets that are not designated as over dimension routes. Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic.

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9. Issues and Public Enquiries 9.1 Introduction Public enquires are the responsibility of the Communication and Engagement Team and will be handled in line with the CCP. SMEs, including the SIBD SMEs will be consulted for input to answer public queries as appropriate.

9.2 Queries and Complaints Process Any party is able to make general enquiries via the CRL email info@cityraillink.govt.nz and freephone 0800 CRL TALK (275 8255). Additionally, parties affected by the works will be able to make enquiries via the karangahape@linkalliance.co.nz email which was provided during the consultation exercise undertaken for this SIBD DWP. A record will be kept by the Link Alliance of queries and complaints received. This record will include: · · · · · ·

A description of the complaint; The relevant DWPs the complaint relates to; Mitigation measures undertaken in response to the complaint; Who is responsible for mitigation of the complaint; Timeframes for addressing the complaint, including when the complaint is resolved; and Any affected parties.

Complaints and queries will be reported in the annual report of this SIBD DWP (see Section 10.2 Annual Reporting and Monitoring). In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised with the SIBD SMEs and other SMEs (refer to Section 7 of the CCP).

9.3 Disputes Resolution and Public Works Act Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this project, disputes may arise relating to: · ·

Social impacts and business disruption, including noise and vibration disruption and transport impacts. Claims of financial loss due to construction effects on businesses in proximity to the works.

With respect to SIBD, noise and vibration complaints/disputes, where a resolution through the complaints process cannot be achieved, an Independent Expert specialising in the subject matter will be appointed to review the complaint and arbitrate between the parties. Financial compensation is outside the scope of this SIBD DWP, however any claims received by the Link Alliance will be forwarded to CRLL. A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the project. The Public Works Act entities affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business. Page 47

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To pursue any claim under the Public Works Act for financial compensation as a result of the project, an affected party will need to lodge their claim with CRLL directly. Further information on the Public Works Act process, including in relation to businesses potentially impacted by the works, is available on the CRL website18 including the following factsheet:

18

https://www.cityraillink.co.nz/public-works-act

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10. Reporting 10.1 Community and Business Liaison Group Reporting The CLG will meet regularly, at least every three months, over the course of the construction works. Social impact and business disruption concerns raised by affected parties and any complaints received including the mitigation/response package employed will be discussed at the CLG. CLG members will have the opportunity to raise any concerns or requests for additional mitigation.

10.2 Annual Reporting and Monitoring The Link Alliance will be responsible for the implementation of the measures included in the SIBD, including the Mitigation Implementation Plan (Section 7) and the DRP (Section 8.5). The SIBD SMEs will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed. This information will be available to affected parties through the annual report which will be made available on the CRL website. The Link Alliance must provide monthly reporting to Auckland Council, demonstrating how the works continue to be undertaken in accordance with all the relevant management plans and CRL consent conditions. If issues raised are significant and require a revision to this SIBD DWP, including the mitigation implementation plan, the DWP will updated and submitted to Auckland Council for approval. This will be in addition to the regular liaison and engagement with the affected community via the proposed business forum and the CLG to discuss issues, including the implementation of the Mitigation Implementation Plan and the DRP. The Link Alliance Development Response Manager will also undertake a weekly audit of the construction areas and resolve any key issues identified with the construction team.

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11.

Review

This SIBD DWP will be updated, with the necessary approval, over the course of the Project to reflect material changes associated with changes to construction methods, the natural environment or due to unresolved complaints. Approval from Auckland Council will be required for any relevant revisions of the SIBD that are of a material nature. A review of the SIBD DWP by the SMEs will be undertaken at least annually and will take into consideration: · · · · · · · · · ·

Compliance with the designation or consent conditions, the CEMP, DWPs and EMPs (including site specific plans) and material changes to these plans Any significant changes to construction activities or methods Key changes to roles and responsibilities within the Project team Changes in industry best practice standards Changes in legal or other requirements (social and environmental legal requirements, consent conditions, relevant policies, plans, standards, specifications and guidelines) Results of inspections, monitoring and reporting procedures associated with the management of adverse effects during construction Comments or recommendations from Auckland Council regarding the CEMP, DWPs and MPs Matters raised by affected parties/the affected community and the CLG. The annual report and CLG reports. Unresolved complaints and any response to complaints and remedial action taken to address the complaint.

The review will meet the requirements of the relevant designation conditions. Reasons for making changes to the SIBD DWP will be documented. A copy of the original SIBD DWP and subsequent versions will be kept for the Project records and marked as obsolete. Each new / updated version of the SIBD DWP will be issued with a version number and date to eliminate obsolete SIBD DWP documentation being used. A summary of the review process will be provided annually to Auckland Council and made available to Council on request.

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Appendix A: Record of CLG, Independent Peer Review and Auckland Council Feedback A1. CLG Comments A Karangahape CLG meeting was held on 17th September to discuss the Karangahape early works and for the CLG to provide comments / feedback on the CEMP and sub-plans, including this SIBD DWP. Verbal comments were received from the CLG on this SIBD DWP as follows: CLG Member

Comment

Response

Pitt Street Methodist Church

· A request for notification in relation to conditions being breached. · The position of the relocated operational public toilet currently at the junction of Beresford Square and Pitt Street. · The cumulative effects of the CRL and Karangahape Road Enhancement works, particularly the impacts on the loss of car parking.

· No changes as addressed in Sections 8.3 - Compliance with Designation Conditions and 8.4 - Continuous Up to Date Engagements. · No changes as addressed in Section 8.14 Community Safety. · Refer to Section 8.4.1. · Continuous Up to Date Engagement on Karangahape Road Enhancement Works.

Pitt Street Methodist Church / Merge Café

· Both are interested in displaying information on CRL at their premises.

· Noted and this feedback has been passed to the Communication and Engagement Manager to provide information in line with the CCP

Merge Café

· Keen to ensure that its customers have easy access to the café and are not put off walking. · Wayfinding signage used to direct customers would be welcomed.

· Refer to Section 8.5 which includes reference to wayfinding signage and Appendix F: Potential Development Response Measures

A2. Independent Peer Review Comments An Independent Peer Review of the SIBD DWP was undertaken by Dr Gillian Stewart from CoCreationz Ltd. The comments received are as follows:

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Social Impact and Business Disruption Delivery Work Plan Independent Peer Review Comments

Response

1) Designation Condition 61.8 states that “the Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to”. This is an important data source providing cumulative identification and management measures of ongoing SIBD effects. The point of the designation condition is to ensure that SIBD DWPs are ‘living documents’ and they should inform implementation and monitoring and reporting, as well as the preparation of each new CEMP and DWPs.

This feedback is noted and aligns with Sections 2.5 - SIBD DWP Review and Updates and 10.2 Annual Reporting and Monitoring. Feedback received on the early works will inform the preparation of the Karangahape Station main works SIBD DWP (that forms part of a separate Outline Plan for those works).

2) I am deeply concerned that the Link Alliance is focused disproportionately upon the prediction and management/ mitigation of identifiable SIBD impacts at the expense of comprehensive monitoring and analysis of whether or not these measures are working as intended. This concern is shared by the SIBD co-authors. There is a heavy reliance upon ongoing consultation and engagement, implementation of the DRP (which is yet to be formalised as a strategy or plan) feedback loops and annual reporting, but there does not appear to be any process or method in place for monitoring the appropriateness or relevance of these management/ mitigation measures. On page 15 of the SIBD it states “… the development of a Social Impact Management Plan was recommended”. I strongly suggest that the Link Alliance resources the development and implementation of a Social Impact and Business Disruption Monitoring Plan (SIBDMP) for all stages of the Karangahape works (and by logical extension for Aotea and Mt Eden project areas). This is to promote affected party and public confidence in the relevance and appropriateness of all mitigation strategies outlined by this SIBD DWP; to promote good practice Environmental Impact Assessment and SIA; to inform future CEMP’s and SIBD DWPs; and to ensure there exists an evidence-base for meeting the CRL NOR Designation Conditions.

The Link Alliance has only commenced initial investigation works at Karangahape Station to date, and this has occurred during SIBD engagement. Ongoing monitoring of the early works will be undertaken as outlined in Section 10.2 of this DWP - Annual Reporting and Monitoring, alongside ongoing engagement by the Link Alliance, which will allow the affected community to raise issues. The monitoring approach is considered appropriate for the scale and timeframes of the early works and will be reviewed as part of the preparation of the Karangahape Station main works SIBD DWP.

3) Whilst I welcome the concept and intent of the Development Response Plan (DRP) as a means of mitigating identified social impact and business disruption effects through supportive relationships and positive initiatives, this DRP remains a list of activities in an appendix to the SIBD DWP, when it should ideally be a well-developed strategy or plan by now, with process, methodology and resources specifically outlined. It still remains unclear as to whom is responsible for the development and implementation of the DRP for Karangahape, and how

The SIBD will be updated with the responsible person for the DRP once this is confirmed. The Development Response Manager’s responsibilities will be: · Manages planning, delivery and evaluation of the overall Karangahape DRP. · Manages street response measures including street cleaning, graffiti removal. · Co-ordinates business promotion events. · Co-ordinates business support programme.

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Social Impact and Business Disruption Delivery Work Plan Independent Peer Review Comments

Response

it relates to ongoing identification, monitoring, evaluation and management of the effects outlined in this DWP via the consultation and engagement plan and annual reporting mechanisms. It would also be useful to understand what the feedback and take-up of these measures has and will be over the course of the CRL Project.

· Proactively identifying opportunities to mitigate impact on businesses. · Regular audits of the construction sites, including the DRP, and address issues with the construction manager. Feedback from the affected community will inform the review of this SIBD DWP as detailed in Sections 10.2 - Annual Reporting and Monitoring and 11 - Review, and the SIBD DWP for the main works. Also refer to the response provided in relation to IPR point 7.

4) The relationship between implementation, monitoring and annual reporting, including methodology, process, lines of accountability and responsibility should be clarified in this SIBD DWP. For example, there is no process outlined explaining how those implementing and monitoring the SIBD DWP will report to the SIBD SME’s responsible for preparing the annual report and future SIBD DWP’s.

Feedback received from the affected community to the communication team and issues identified by the Development Response Manager will be recorded to allow the SIBD SMEs to prepare the annual report.

5) The SIBD DWP should state who is responsible for planning/ designing, implementing and monitoring the DRP.

Table 8-1: Key Personnel will be updated with the name of the Development Response Manager once this position is confirmed.

6) It is not clear at all whether pedestrian counts and business transaction data are or will be gathered and monitored as part of the implementation of this SIBD DWP via the DRP or if at all. As stated in previous SIBD DWP peer reviews, it is essential that the Link Alliance now address and resource this issue alongside a commitment to general monitoring issues raised.

As detailed in Section 8.5 consumer spending and footfall data will be used to inform the development and on-going implementation of the DRP and other mitigation measures as appropriate.

7) Overall, the DRP remains a wish list of measures, rather than a well-resourced and comprehensive management and monitoring strategy. This situation has the potential to do more harm than good, if affected parties come to expect and depend on it as a means to address their concerns, challenges and impacts. I strongly suggest this DRP approach is properly planned, resourced and implemented in ways that support the purpose of the SIBD DWP.

The DRP is an identified and confirmed action which will be implemented by the Link Alliance to mitigate SIBD impacts resulting from the early works.

8) It would be useful for this document to have a reference/ control number.

A Link Alliance document number has been added to the cover page.

9) It is useful to understand that there will be a staged construction approach for the Karangahape Station works and that SIBD DWPs will be developed in stages. It is noted that this is the first of three SIBD DWPs covering early works, main construction and public realm reinstatement. However, it would be useful for this document to elaborate on the interrelationship between these SIBD DWPs as regards their process and methodology, in particular how this early works

As noted in Section 5.1 and Section 6 of this DWP, the authors of this SIBD DWP have reviewed and considered the SIBD DWP for the Mercury Lane demolition works (OPW60339200), including the previous SIBD engagement undertaken to inform the preparation of that DWP. Refer also to the response to IPR point 11.

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Appendix F is titled ‘Potential’ development response measures to allow engagement and consultation with affected parties.


Social Impact and Business Disruption Delivery Work Plan Independent Peer Review Comments

Response

SIBD DWP will inform or be continued and referenced in the preparation of the latter documents. 10) Whilst I understand that the work and activities of early works, main construction and public realm reinstatement will differ, requiring new assessments, this creates some challenges and questions regarding i) whether this SIBD DWP will provide a baseline assessment that will be expanded on or developed by the following SIBD DWPs; ii) how the implementation of this SIBD DWP will be monitored and ongoing engagement will be managed and reported in ways that could usefully inform the development of the others. Please clarify whether or not monitoring and ongoing engagement processes for the early works will inform the development and preparation of the main construction and public realm reinstatement CEMPs and associated SIBD DWPs.

This feedback is noted and will be addressed in the Karangahape Station main works SIBD DWP.

11) Furthermore, I found it difficult to understand what the relationship, if at all, is between this SIBD DWP (Karangahape Station Early Works) and the KRoad Demolition works SIBD DWP, whether the preparation and method of the previous document has informed the preparation and methodology of this one currently under review. From my site visit, I note that demolition works have not yet commenced. Does this mean that demolition and early works will be both conducted at the same time? A statement clarifying their relationship and recognition of the cumulative impacts on social and business disruption effects, or lack of, is necessary.

The cumulative impacts of the enabling, early and main works are acknowledged and Sections 1.2 and Table 5-1: Consultation Methodology have been updated to acknowledge cumulative impacts.

12) On p.16 the SIBD DWP references “a number of positive effects associated with CRL once the line and stations are operational…” This is a slight expansion on previous commentary that referred to economic benefits. I strongly suggest that more should be done to identify and manage positive impacts that can be achieved through the CEMP and SIBD DWP implementation, rather than only focus on negative effects and risks that require management and mitigation. For example, CRLL and the Link Alliance, as good neighbours, should proactively contribute to impacts and outcomes sought by other projects and issues occurring in the Karangahape community area. The CRL Project will have an impact on the lives, safety and security of the more vulnerable members of this community – the homeless, sex workers, the diverse LGBT community, backpackers/ visitors new to the CBD environment, users of services provided by the City Mission, Methodist Church and ADIO Trust. Whilst I acknowledge that every effort will be made to brief construction workers on appropriate behaviour toward these individuals, CRLL and the Link Alliance should make every effort to utilise its resources and

Table 8-2: Community Groups Issues and Actions states that the Link Alliance team will be encouraged to participate in significant community events as far as practicable. Further reference is made to attending ‘Inclusive Community Events’ in Section 8.13 Diverse Community and Vulnerable Groups. The approach to ongoing engagement is detailed in Section 8.4 Continuous Up to Date Engagement. As part of this engagement and the work on the DRP the Link Alliance will identify additional mitigation measures, including potential benefits, for the affected community.

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Social Impact and Business Disruption Delivery Work Plan Independent Peer Review Comments

Response

power to work alongside organisations that support these people.

A3. Auckland Council Comments Dr Jennifer Joynt, Urban Researcher – RIMU, has reviewed and provided comment on the draft SIBD DWP as follows: Auckland Council Comments

Response

There is limited evidence that the information sessions and advisory notices are available in languages other than English. Has there been any provision for nonEnglish speakers? If not, it is recommended that future communication includes options for language translation (including nonverbal language).

The SIBD engagement team were briefed on the availability of a translator to facilitate meetings with members of the affected community. A translator was not required for the SIBD door knock engagement exercise.

Has there been any consultation with representatives of the disabled community? there will be disabled parking removed, and potential impacts from reduced pavement widths, but there is no mention about this specific engagement with disability representatives. The DWP needs to note where the disability parking will be relocated to, and how far this is from the existing location in Beresford Square. Section 8.8.1 states that signage to the new parking will be ‘considered’ this needs to be ‘required’ and notice about the new location needs to be circulated through the communication channels.

The Traffic Management Plans (TMPs) application and approval process, through Auckland Transport, will ensure that foot ways around work zones are suitable for disability users, with step free access provided where required to maintain accessibility for all users. Further engagement will be undertaken with the affected community, via the engagement on the DRP and on future DWPs.

Page 41 section 8.8.4 has an incomplete sentence about the number of vehicle movements.

This section has been updated to respond to the comment.

Page 44. Table 8.3 states that ‘the link alliance shall reopen space on Mercury Lane and East Street when not required for construction works. How often will this be reviewed and who’s responsibility will it be to review and implement the changes?

The text has been amended to refer to Mercury Lane only. Further details are included within the TAP DWP with TMPs also being developed for the works. TMPs will be approved by AT.

Section 8.8.5 needs to refer to Condition 61.2 as that specifically refers to Hopetown Alpha parking.

This section has been updated to respond to the comment.

Will the painted street furniture developed by the Harunga Project be affected by the work? The paintings hold significant meaning for the K Road community, particularly the vulnerable. These should be relocated rather than removed within the K road area in consultation with the Harunga project and Piki Toi.

The painted street furniture is located on the pavement on Karangahape Road. The painted street furniture will not be affected. If for unforeseen reasons works affect the furniture, then Harunga project and Piki Toi will be consulted.

There is no information on where the public toilets will be relocated to, and how the existing antisocial behaviour associated with them won’t be relocated too.

The public toilets will likely only move a short distance from their current location, with the exact location to be confirmed. The re-location will be undertaken in conjunction with Auckland Council, the responsible party for management of the toilets.

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Social Impact and Business Disruption Delivery Work Plan Auckland Council Comments

Response The measures to address anti-social behaviour are set out in Section 8.14 Community Safety.

It is recommended that the contractor briefings should include communication directly from representatives for the homeless community (e.g. City mission or James Liston House), the Auckland Drug Information Outreach (ADIO) and the NZ prostitutes collective sex workers to assist sensitive exchanges. For example, information should be given to contactors on how to approach rough sleepers, particularly if they are asleep or what to do if they come across illegal activity or someone in danger, who to contact etc.

Table 8-2: Community Groups Issues and Actions has been updated to respond to the comment.

The pathway for seeking compensation for losses under the Public Works Act needs to be more explicit. Is there potential for this to be aligned with the business mentor role?

Section 9.3 Disputes Resolution and Public Works Act has been updated with details of the CRL factsheet on the Public Works Act, which includes recommendations on who advice should be sought from.

The noise impact at some properties on East Street will be extreme and prolonged. The mitigation offered does not appear to consider ventilation requirements during hot weather. Several of the properties reportedly have single glazing and no mechanical ventilation. If mitigation to allow for ventilation cannot be offered, consideration should be given to preventing work during high summer.

Refer to the CNV DWP and SSNVMP which addresses noise issues.

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Social Impact and Business Disruption Delivery Work Plan

Appendix B: Affected Community Feedback from Door Knocking Exercise Address

Property/ Occupier

Meeting summary

Feedback

Mitigation

Mercury Lane 3-5 Mercury Lane

1.

SIBD and acoustic door knock meeting with business owner / manager.

Services and Deliveries Deliveries on Mercury Lane are in a convenient location to the pub.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area. No mitigation required.

Mercury Bar and Gaming Lounge

Business Effects Construction workers are an opportunity for the business. Other Comments Communication is key and will help with business planning.

2.

White Elephant Op Shop

3.

BK Hostel

9 Mercury Lane

4.

Mercury Theatre

2 Mercury Lane (also see 238 KRoad)

5.

Residential Property / Commercial

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SIBD and acoustic door knocked but manager not available. Contact details left. SIBD and acoustic door knocked but manager not available. Contact details left. SIBD and acoustic door knocked and discussion with event manager / staff. SIBD and acoustic door knocked and discussion with property manager and resident attendee at the Cross Street Market Community Event - Refer to Section 6.7 of the SIBD DWP.

Queried whether there are wider works to re-grade Mercury Lane. /

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement. /

/

/

Other Comments Welcomed briefing on the works and keen for ongoing communication and updates with the theatre manager/owner. Amenity Concern about noise levels during construction works for businesses and residents.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement with the owner. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.


Social Impact and Business Disruption Delivery Work Plan Access Pedestrian and car park access needs to be maintained on Mercury Lane/ Concerns about the level of construction traffic. 24 Mercury Lane

6.

Wilsons Car Park

30 Mercury Lane

7.

Wilsons Car Park

3/2 Canada St

8.

NZ Prostitutes Collective

Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs. Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs. SIBD and Acoustic door knock meeting with manager.

Refer to TAP DWP mitigation measures. Pedestrian and vehicle access to off street car parking will be maintained

/ / Other Comments Operate an outreach programme and drop in location for wider Auckland Region. Respect for privacy and discretion is required.

Refer to Section 8.13 Diverse Community and Vulnerable Groups and 8.14 Community Safety of the SIBD DWP.

Offer a lot of social support for diverse group of vulnerable people from across the Region. Need a key go-to contact person with responsibility if concerns or issues arise

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The Communications & Engagement Manager will be a point of contact for issues, and will co-ordinate responses from SMEs.


Social Impact and Business Disruption Delivery Work Plan Access Parking needed, already shortage of parking in the area. Already issues with parking. Some days are busier with clinic times. Need parking for nurses also. Karangahape Road 195-239 K Road

9.

Buana Satu

SIBD and acoustic door knock meeting with business owner / manager.

Off street car parking will be maintained. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Access Loading Bay on K-Road, but also load from rear of property (accessed via Pitt St). Access will need to be arranged to the rear of the property.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Customer drive to the shop so loss of car parking will have an impact.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business.

Access to the rear of the property will be maintained with any diversion notified to the occupier (refer to the TAP DWP for details of diversions on Pitt St)

The provision of signage to identify additional public car parking will form part of the DRP. Other Comments Combination of CRL and K-Road Enhancement works mean a lot going on. Page 59

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The implementation of the DWPs will be used to mitigate the effects of the early works.


Social Impact and Business Disruption Delivery Work Plan Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and update the affected community.

243 K Road

10. Leo O’Malley

SIBD and acoustic door knock meeting with business owner / manager.

Other Comments The premises is re-locating in w/c 07/10. Relocation is partly due to the extent of CRL works and K-Road Enhancement Works, and wider retail trends.

11. Calendar Girls

Invite to Beresford Square Community event with contact details provided. SIBD and acoustic door knock meeting with business manager.

/

12. Pitt St Pub

Business / Customer Effects The pavement area is used for outdoor seating and concerns about any loss. The area has an active night time economy. Visibility and Wayfaring Signage and visibility important.

No specific occupier mitigation required.

The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses. The implementation of the DWPs will mitigate the impacts on the affected businesses day and night. Wayfinding measures will be utilised to guide members of the public to the premises. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

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Social Impact and Business Disruption Delivery Work Plan Other Comments Public toilets on Beresford Square are focus of anti-social behaviour. 249-253 K Road

13. VAPO 14. The Hemp Store Café

259-261 K Road

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SIBD and Acoustic door knocked and contact details left – Two visits. SIBD and acoustic door knock meeting with business owner / manager.

SIBD and Acoustic door knocked and contact details left – Two visits.

Refer to Section 8.14 Community Safety of the SIBD DWP.

/ Other Comments Concerns over the extent of Albert Street works and similar impacts on K-Road.

The SIBD team explained the difference in approach between Albert St and K-Road.

Ongoing proactive communication and updates required.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement.

The cumulative effects of K-Road enhancement works and the early works.

Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and updated the affected community.

The removal of the public toilets and the impact on businesses in the area.

Refer to Section 8.14 Community Safety of the SIBD DWP.

More bike parking as part of final design.

SIBD SMEs explained the nature of the early works and the opportunities for future engagement.

/


Social Impact and Business Disruption Delivery Work Plan 16. POKPOK Thai Restaurant 267-281 K Road

17. The Kebab house

SIBD and Acoustic door knocked and contact details left – Two visits. SIBD and acoustic door knock meeting with business owner / manager.

/ Servicing and Deliveries Access for delivery vehicles directly outside on K-Road only. Waste bin taken from Beresford Square

18. Uncle Man 19. Strange Haven

283 K Road 214 K Road 238 K-Road (Selected) (also see 2 Mercury Lane) 256 & 258A K Rd

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SIBD and acoustic door knock and contact details left. SIBD and acoustic door knock meeting with business owner / manager.

20. Samoa House 21. Vacant 22. Multiple Occupiers

Meeting not obtained. / SIBD meeting with property manager / representative.

23. Mithaiwala Restaurant / Café

SIBD and Acoustic door knock meeting with business owner / manager.

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Customer/ Business Effects 1 staff car park in the Beresford Square Car Park building. / Servicing and Deliveries Waste / Services / Deliveries picked up on K Rd outside store – not too concerned Access Access from Beresford Square only used a little. Car parking for staff, but not too concerned. / / See 2 Mercury Lane.

Servicing and Deliveries All deliveries directly outside, or on Mercury Lane. No special waste delivery/removal.

No changes to access - no mitigation required. Affected businesses will be notified of any changes to waste pick up locations. Access to off street parking is to be retained – no mitigation required.

No mitigation required.

Noted – general mitigation measures identified in Section 7 of the SIBD are sufficient.

No works are proposed outside of the property but affected businesses will be notified of the closure and the location of


Social Impact and Business Disruption Delivery Work Plan alternative available loading bays in the area and waste pick up locations.

24. Shosha (Vape & Hookah Store)

25. G.A.Y. Auckland 26. Charlie Baxters 27. Free Bird

SIBD and Acoustic door knock meeting with business owner / manager.

SIBD and Acoustic door knocked and contact details left. SIBD and Acoustic door knocked and contact details left. SIBD and Acoustic door knock meeting with business owner / manager.

Customer/ Business Effects Access for customers and to deliveries to be maintained during works. Servicing and Deliveries Out the front of store. No large deliveries. Deliveries and customer parking are for short durations.

Customer/ Business Effects They have three other stores in Auckland. If they find the site no longer functions during the proposed works, they will close it down to operate from the other locations. / / Servicing and Deliveries Deliveries outside, drivers use access directly in front of the store. Access out front of the store is important.

Access

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Access will be maintained to the business – no specific mitigation is required. No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations. The implementation of the DWPs will help mitigate the impacts on affected businesses and support measure will be identified in the DRP if required.

No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.


Social Impact and Business Disruption Delivery Work Plan

268 K Rd

28. Ink bar & Nightclub 29. Bangkok’s Thai Food Café

SIBD and Acoustic door knocked and contact details left. SIBD and Acoustic door knocked and contact details left. SIBD and Acoustic door knocked and contact details left.

270 K Rd

30. The Family Bar

270 K Rd

31. Club Saloon Bar

SIBD and Acoustic door knock meeting with staff member.

278 – 282 K Road

32. Apero Restaurant (Ismo Koski)

SIBD and Acoustic door knock meeting with business owner / manager.

No concerns as long as vehicle access in front of the store is retained and pedestrian access remains available. / / / Other Comments Staff member confirmed that the Manager has received a copy of the Information Sheet with contact details. No comments raised to date. Customer/ Business Effects Generally, not concerned about CRL as project as sufficiently distant from the business and there is an opportunity if more people are walking past the restaurant as they cannot park in the area. But conversely concerned that the area may be less desirable to due to the construction works. Access All access is provided via Karangahape Road; deliveries, staff and customers. Servicing and Deliveries Use the loading bays immediately outside, but more concerned about

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Pedestrian and vehicle access will be maintained – no specific mitigation required.

No specific mitigation required.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business. Additional support measure for affected businesses will be identified in the DRP if required.

Pedestrian and vehicle access will be maintained – no specific mitigation required. Affected businesses will be notified of the closure of loading bays and


Social Impact and Business Disruption Delivery Work Plan the effects of the Karangahape Road enhancement work

284 - 286 K Rd

33. Cosmic

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries Quick drop-offs directly out front.

Access Customers either park close by, walk in, or park outside and rush in quickly. Loss of short term parking out front of store is biggest concern. 290 K Rd

34. African Hair Braiding & Extension Centre

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries Loading out front K Rd.

Access requirements Customers park nearby or walk in off street. Request options on where customer can park.

Access to property biggest concern.

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the location of alternative available loading bays in the area.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No impact on pedestrian access.


Social Impact and Business Disruption Delivery Work Plan 292 - 300 K Rd

35. ArtSpace 36. Tautai Guiding Pacific Arts

SIBD door knocked and contact details left. SIBD and Acoustic door knock meeting with business owner / manager.

/ Servicing and Deliveries Off East St which leads to the rear of the property - retain access. Access requirements Customers park nearby or walk in off the street. Request parking alternatives if lost.

Amenity Limit noise during art show hours. Concern over noisy construction vehicles travelling up East St. Inform of construction vehicle routes.

37. K Rd Mart 312 K Rd

38. Ivan Anthony Gallery

SIBD door knocked and contact details left.

| Karangahape Station Early Works

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement with the owner.

/ Access Customers park nearby or walk in off street. Parking is a concern, question where will people be able to park.

Amenity Concern over noisy construction vehicles travelling up East St. Limit noise during art show hours Page 66

Access to private properties will be retained.

The Link Alliance will provide advance notice of the loss of on street car parking. Signage to identify additional public car parking will be considered as part of the DRP. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.


Social Impact and Business Disruption Delivery Work Plan 39. Michael Lett Gallery

SIBD and Acoustic door knock meeting with business owner / occupier.

Servicing and Deliveries Deliveries directly outside (East St) retain access. Access requirements Customers park nearby or walk in off street - retain access. Amenity Concern over noisy construction vehicles travelling up East St. Request to be informed of construction vehicle routes.

East Street 8 East Street

40. Vacant

SIBD door knocked and discussion with on site worker.

10 East Street

41. Adio Trust

SIBD and Acoustic door knock meeting with manager.

Asbestos currently being removed from building, but no concerns raised. Access requirements Critical health service dependant on ease of access to clinic. Ease of access on East St is essential Vehicle access up East St at all times of the day is essential (24 hr access). If access to surrounding streets impacted this will affect how easily people can get to the premises. Business / Customer Effects Open 10am-8pm. ‘Vending machine’ dispensing clean needles is open 24 hours. Amenity Vibration sensitive. Lots of sensitive medical equipment. Equipment

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Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations. Pedestrian access will be retained – no mitigation required. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. No specific mitigation required.

Refer to Section 8.13 Diverse Community and Vulnerable Groups and 8.14 Community Safety of the SIBD DWP.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.


Social Impact and Business Disruption Delivery Work Plan might be compromised if vibration occurs too much. Wayfinding Clear signage directing to business would be helpful 12 East Street

14 East Street

42. Residential Mixed use

43. Mixed residential and commercial use

SIBD door knock meeting with residential occupier.

SIBD and Acoustic door knock meeting with business owner / occupier.

Access One on-site car parking. Two onstreet car parks but accepting that there is no entitlement to on-street car parks. Maintain access for on-site car parking. Amenity Concerns for noise, vibration, and construction effects and their proximity to them that would mean they will end their tenancy at this location. Access No foot traffic or clients to the site. Access through gate to car parking area for at least 4x car parks. Other comment 2x residential flats upstairs.

16 East Street

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SIBD door knocked. Communications team to follow up on engagement.

/

Wayfinding measures will be utilised to guide members of the public to the premises. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. Vehicular access will be maintained. The implementation of the DWPs will be used to mitigate the effects of the early works. Additional support measure for affected businesses will be identified in the DRP if required. Noted not specific mitigation required. Implementation of the CCP to ensure affected parties are kept informed.


Social Impact and Business Disruption Delivery Work Plan 18 East Street

15 – 19 East Street

45. Residential

46. Backpacker Car World

SIBD and Acoustic door knock meeting with owner.

SIBD and Acoustic door knock meeting with business owner / occupier.

Amenity The property is currently rented out and the owner is concerned that tenants will leave once the construction works start due to noise and disruption. Other Comments CRL are communicating in regard to the purchase of the rear section of the property, but the owner is not responding as she does not feel CRL are listening to her or appreciate the value/rental income of the property. Access Loss of car parking will affect business as customers won’t have anywhere to park on-street, or if car parking is provided within the yard (off-street) this will result in a loss of display area. Business / Customer Effects Concerns over construction traffic movements and the potential for vehicles to damage parked cars and stock. Requests CCTV be installed to monitor traffic and to capture any accidents. Concerned it will be difficult to evidence accidents that occur without CCTV. Noise

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The implementation of the DWPs will be used to mitigate the effects of the early works, including the CNV DWP and SSCNV MP. Implementation of the CCP to ensure affected parties are kept informed in regard to the early works. Refer to Section 9.3 in relation to Public Works Act. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details.


Social Impact and Business Disruption Delivery Work Plan General noise and disruption will impact work and be less attractive for customers. 17 Galatos Street

47. Venue

21 East Street

48. UnoLoco Event Management

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SIBD and Acoustic door knock meeting. No place to leave contact details. SIBD and Acoustic door knock meeting with Business Owner/Manager

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

/ Visibility and Wayfaring Not a particular concern. Clients make appointments – don’t relying on customers arriving on impulse. Servicing and Deliveries Access for deliveries / pickups via the garage which fronts onto East Street. Items / props for events are stored in the garage and are dropped off / collected at all hours.

No specific mitigation required.

Private access will be maintained to the property. Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.


Social Impact and Business Disruption Delivery Work Plan Amenity Noise is a concern, due to the sound booth utilised by the business. It is located in the rear of the building (away from the East St frontage) but is very sensitive to noise – e.g. the internal air conditioning must be turned off when in use. It is in use approx. 2 -3 times per week. Construction noise would be very disruptive.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

The noise may also be disruptive for staff working in the office. The building is also not well insulated. This could prevent staff from concentrating. The meeting rooms are also located on the East St frontage so noise may disrupt client and internal meetings. Dust may also be an issue in the garage. Props for events are stored in the garage and do not want these damaged. Access Staff and customers park on the surrounding streets. Pedestrian and vehicle access is via the front door and garage on East Street. 23 East Street

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49. European Motors

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Noise Quiet periods required in order to successfully identify mechanical

Dust suppression techniques will be used. Refer to the AQ DWP for details.

Pedestrian and vehicle access to the property will be maintained and wayfinding measures will be utilised to guide members of the public to the premises.


Social Impact and Business Disruption Delivery Work Plan issues. Concern over noise form the project will impact his ability to do his job well. Servicing and Deliveries Large vehicles on East St. Waste oil / tyres / couriers Access requirements Road tests for vehicles, need access up East St. Generally, do a loop around Cross St / Mercury Lane. Customers dropping off cars to his shop

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details. Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

29 East Street

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50. International Earth Sciences (IESE) Ltd

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SIBD and Acoustic door knock meetings (two – follow up with acoustician) with Business Owner/Manager.

Amenity Owner advised that they have their own noise monitoring equipment. They will monitor levels and contact Auckland Council should the limits be exceeded. Customer/ Business Effects Concerned about impact on business from dust, asbestos contamination and rat infestations as a result of the demolition of the Mercury Plaza. Requested written confirmation of how these issues have been dealt with. Are there management plans?

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Demolition works are carried out under OPW OPW60339200. All DWPs will be available on the CRL website - Communications & Engagement Manager to notify.


Social Impact and Business Disruption Delivery Work Plan Access Disruption to access would incur a cost for the business.

51. Electric Bike Team

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Requested written confirmation regarding any changes to access and parking affecting their office, and details of the process to follow if they find their access is restricted.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Particularly concerned about the effects on access, parking and queuing on public roads. Effect of construction traffic on vehicle access a major concern with queuing outside the site and volumes of movements. Effect on car parking along East Street on narrow roads. Access Concern about access for Trucks to the Compound if they use East Street. Traffic management – problems with drivers speeding around corner up East St. Concern with narrow foot path. General Provide better connection from station to the bike path once project completed.

Refer to TAP DWP mitigation measures.

Amenity Store very close to compound.

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Business support measures will be identified in the DRP if required.

Refer to the TAP DWP for further details of required mitigation.

Noted.

The suite of DWPs will manage and / or mitigate amenity impacts as far as practicable.


Social Impact and Business Disruption Delivery Work Plan 52. Think Concepts

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Amenity Noise is a particular concern; may cause disruption to work. They are planning to install some internal glass partitions in the next month or so, to create meeting rooms along the East Street frontage (adjacent to the CRL construction services area). Access Car parking for the business is provided in basement. Want to ensure the road remains open so that customers and staff have access to the car parks.

South Street 2 South Street

53. Residential

SIBD and Acoustic site visit and contact details left.

Amenity The occupier lives and works on site. Noise is a concern as the occupier is on site all day. Requested no noise outside of 8am – 6pm. Is also concerned that should adapted shipping containers be used to provide temporary pedestrian access around the construction sites they will generate noise – the sheet metal panels used in these create a lot of noise underfoot. Concerned about tracking of mud and soil from the construction sites onto the surrounding streets and footpaths. This could make its way inside – this is not acceptable.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Vehicular access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

DWPs, including the CEMP, will be implemented to prevent mud and soil tracking on the road.


Social Impact and Business Disruption Delivery Work Plan

2A South Street

54. Residential

17 South Limited

55. Gorilla Technology

SIBD and Acoustic site visit and contact details left. SIBD and Acoustic door knock meeting with Business Owner/Manager.

Access Pedestrian and vehicle access to the property is via South Street. There are 5 car parks on site; 2 are used by tenants in the cottages around the corner, one by the interviewee, and also by tenants of the residential unit at 2 South Street. / Customer/ Business Effects The business records podcasts – their recording space is available for customers to rent at any time of the day or night. Have concerns about the effect of noise and vibration on the podcast recordings. Access Pedestrian access is via the front door on South Street. Staff and customers park on the surrounding streets. Have that construction workers and any other locals whose normal carparking spaces have been removed due to CRL will occupy the spaces they rely on. Some of their customers are politicians who are accompanied by security staff (i.e. require multiple cars), therefore availability of on street car parks in important. Want to ensure vehicle access to the property via surrounding streets remains available. Suggested

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Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented


Social Impact and Business Disruption Delivery Work Plan

Cross Street Unit 5 - 1 Cross Street

56. World Net

SIBD and Acoustic site visit and contact details left.

57. Glamuzina Architects

SIBD and acoustic door knock and left contact details. Representative attended the Cross Street Market Community Event. SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

58. Epsilon Law; Black & Blue Ltd

imposing time limits for on-street car parks to ensure people don’t occupy the spaces all day. /

which includes traffic management and mitigation.

Refer to Section 6.7 of the SIBD DWP.

/

Noise / Business Effects Concerns about impacts on noise during working hours. One occupier indicated that they would leave the building if noise was disruptive. Need for sound insulation. Concerns about the effect of noise and vibration on the recording equipment/studio.

59. The Aviary 60. Nisha Madhan 61. Motion Sickness

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.


Social Impact and Business Disruption Delivery Work Plan 62. Voice Brand Agency

63. IMPAC Services 2 Cross Street

64. Cross Street Markets

2A Cross Street

65. The Warren Woodwork

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Access Need for pedestrian access and access to car parking areas.

Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Other Comments Request for ongoing updates on works.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

SIBD and acoustic door knock meeting with the individual Business Owner/Manager. SIBD and acoustic door knock meeting and subsequent Cross Street Market Community Event.

Other Comments The business is relocating to new premises. Refer to Section 6.7 of the SIBD DWP.

SIBD and acoustic door knock meeting with the Business Owner/Manager and subsequent Cross Street Market Community Event.

Visibility and Wayfaring Not a particular concern. They have some impulse shoppers / enquiries. A proportion are via word of mouth from Cross Street Market, the rest are on their database therefore come to the business for a specific purpose. Amenity Their business is reasonably noisy itself therefore construction noise is not a particular concern. Dust however is more concerning as they do keep their door onto Cross Street open. They have a mechanical ventilation system in the workshop –

No mitigation is required. Feedback from the meeting has been used to inform Section 8 of the SIBD. No specific mitigation required.

Dust suppression techniques will be used. Refer to the AQ DWP for details.


Social Impact and Business Disruption Delivery Work Plan this does not bring in air from the outside. Access Not overly concerned about access. Advised that access to the business / workshop is via the door on Cross Street. Courier deliveries use this access. Customers either park nearby or walk to classes if local to the area. The classes are typically in the evening. Pitt Street 40 Pitt Street

66. Central Fire Station

70 Pitt Street

67. Chattham Apartments

72-80 Pitt Street (multiple units)

68. Pitt St Methodist Church

69. Flying out movie and music store

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SIBD and acoustic door knock meeting with the Business Services Manager. Two SIBD site visits – no place to leave calling card and no contact details available online. Initial SIBD and Acoustic door knock meeting followed by an arranged meeting with SME and Construction Contractor.

Request for a meeting with SMEs, Construction Contractor and Fire Service Personnel. /

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Communications & Engagement Manager is organising a meeting to be attended by SMEs.

Refer to Section 6.5 of the SIBD DWP.

Access requirements Need customer access to the front door. Need access to a loading space. Carparks at rear of building.

Pedestrian access will be maintained to the property. The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area.


Social Impact and Business Disruption Delivery Work Plan

82 Pitt Street

70. Def Store

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Amenity Visibility, noise and dust main concern. There is a small podcast recording area downstairs in the basement but not expected to be disrupted by the construction activity. Front door is main ventilation. Other Comments Lots of creative people in the community who could contribute to artwork. Servicing and Deliveries Utilise the church parking space for loading, when needed.

Access The priority is to have access to their front door. Noise Concerned about noise. Business / Customer Effects Concerned about overall experience when inside the shop. 90% of visitors are walk-ins, hence need for good visibility and pedestrian access. Visibility into the shop is very important Page 79

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

Noted and opportunities will be explored as part of the DRP. The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area. Pedestrian access will be maintained to the property. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Wayfinding measures will be utilised to guide members of the public to the premises. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.


Social Impact and Business Disruption Delivery Work Plan 47 Pitt Street

71. Auckland central ambulance station

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Noise Noise and vibration are less of a concern – equipment is built for ambulances. Access Transport issues discussed at meeting regarding TAP DWP. Other Comments Homeless sleeping is prevalent in the area. Welcomed wider communication and information on the wider Emergency Planning Strategy.

55-59 Pitt Street

72. Vada - Hairdresser

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access Needs easy and convenient customer access. Taxi/uber drop off and pick up point. Convenient drop off and pick up point for customers is essential (e.g. uber drop off/pickup). Business / Customer Effects Would appreciate anything that can be done to avoid deterring clients especially at Christmas time. January is very quiet and a good time to do works.

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No specific mitigation required.

Refer to TAP DWP. Refer to Section 7.13 Diverse Community and Vulnerable Groups Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager. Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works. This will include customers arriving via uber. Taxi stands are not impacted by the early works. DWPs will be implemented to avoid impacts of the works over the Christmas period, and the business owner will be updated on the works by the Communications & Engagement Manager.


Social Impact and Business Disruption Delivery Work Plan Visibility and Wayfaring Visibility is a priority. Currently benefit from good visibility due to the corner location and large picture windows on both sides of the building.

73. Tattoo Parlour

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Other Comments Planning to invest in interior of shop and is very concerned about the financial impact of the project. But understands the value and importance of the project to Auckland and the area. Positive supporter of the CRL project. Access requirements Access to front door. Access to carparking building in Beresford Square. Wayfinding Would like opportunity for signage on hoardings.

Other Comments Power and internet connections are essential for day to day business – therefore cannot lose access. 74. Neighbourhood Good NZ

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SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access / Servicing and Deliveries

Wayfinding measures will be utilised to guide members of the public to the premises. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable. The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Pedestrian access will be maintained to the property and vehicular access to the car park. Wayfinding measures will be utilised to guide customers to the premises, and signage displayed to the car park building on Beresford Sq. if required. Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.


Social Impact and Business Disruption Delivery Work Plan Customers currently benefit from relatively easy access to the shop and available on street parking. Loading access required. Concerned with the duration and loss of carparking outside the shop in Beresford Square

Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works. The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area. DRP will identify business support measures and consider signage to other car parks.

Business / Customer Effects Uninterrupted electricity and internet is VIP to continued business activity.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Concerned that with all the works going on in the area K Road will become a high avoidance area for retail.

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Amenity Experience with the trenching works is that they were very noisy. Very concerned about outlook to the building site, lighting and access to the shopfront all Page 82

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. The implementation of the DWPs will help mitigate the impacts on the business and support measure


Social Impact and Business Disruption Delivery Work Plan will be identified in the DRP if required. Wayfinding and Visibility Visibility is key to customers. Currently relies on passing trade.

Wayfinding measures will be utilised to guide members of the public to the premises. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

75. Waves Vintage

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access Pedestrian access for customers is priority. Needs access to carpark. Wayfinding Visibility to the shop window. Business Effects Uninterrupted electricity and internet is important to continued business activity. Other Comments Advance communication is very important. Need to know about the extent of barriers outside her property

76. Red Bar 77. Graphic Design

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SIBD and acoustic door knocked but not open. SIBD and acoustic door knock meeting with the Business Owner/Manager.

Pedestrian and vehicle access will be maintained – no specific mitigation required. Wayfinding measures will be utilised to guide members of the public to the premises. Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider. Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement regarding barriers.

/ Noise Wil not be able to work in the building if vibration and noise is significant.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.


Social Impact and Business Disruption Delivery Work Plan

Access requirements Owner requires access at all hours 24/7. Loading bay access is required. Losing traffic access from Beresford square is biggest downside but not end of the world. Not a lot of foot traffic in Beresford square unless people live or work there.

Business Effects Uninterrupted electricity and internet is important to continued business activity. Other Comments Relocation of toilets should be in eyesight of where they are now so people can see them and still us

Pedestrian access will be maintained – no specific mitigation required. The DRP will identify business support measures. The businesses will be notified of closure of loading bays and the location of alternative available loading bays in the area. Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider. Refer to Section 8.14 Community Safety of the SIBD DWP.

Anti-Social and homelessness are issues in the area. Interested in providing community design input to final outcome for Beresford Square. 61 Pitt Street

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78. Johnny Feedback Coffee Shop

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SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Along Pitt St. Receive deliveries approx. twice a week.

Noted and opportunities will be explored as part of the DRP.

The businesses will be notified of the closure of loading bays and the


Social Impact and Business Disruption Delivery Work Plan location of alternative available loading bays in the area. Access requirements Retain access as customers are foot traffic, or from nearby offices. Wayfinding Wayfinding signage important as customer base is mainly foot traffic. Amenity Noise is a concern. Beresford Square 15 & 19 Beresford Square

79. Hopetoun Alpha

Two SIBD site visits and follow up voicemail to the occupier. Arranged meeting with building owner (also owns a number of properties in the areas including 1 Cross Street)

arranged meeting with the owner: Major concern with Parking, truck access and need for a discussion on Houptoun Alpha.

Albert Street and businesses in the area will all fold Does not feel confident with AT and insist it must be done better than Albert St.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Summary of key comments from

Concerned this will be a repeat of

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Pedestrian access will be maintained, but wayfaring signage will be implemented to ensure ease of access for customers.

Refer to the mitigation set out in Section 8. Continued engagement by the Communication & Engagement Manager in line with the CCP, including in relation to the DRP.


Social Impact and Business Disruption Delivery Work Plan Hopeful for better results for Beresford Square. Would like to meet and discuss hoardings and get a better understanding of what is planned for the businesses in the area 1 – 7 Beresford Square

80. Northern Line

SIBD and acoustic door knock meeting with the Business Owner/Manager. Follow up meeting arranged with the construction contractor.

Business Effects Very concerned about continued viability of business but owner met with the contractor and now understands scope of works and impact on his outdoor area.

The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

Access and use of his outdoor area is very important along with visibility. Heavily reliance on outdoor seating area. Christmas is busiest trading week and concerns about impacts on customers during this period. Concerned with the impact on the business over the four year development timeframe. Concerned that hoarding might result in loss Access The only entrance is off Beresford square. Page 86

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The Communication & Engagement Manager will explain the programme to the business to allow them to plan ahead.

Pedestrian access will be maintained.


Social Impact and Business Disruption Delivery Work Plan

Wayfaring / Visibility The business enjoys very good visibility from Pitt St and Beresford Square and wants to maintain this as much as possible.

81. Bravo Hospitality

82. Sugar and Partners

SIBD and acoustic door knock meeting with the Business Owner/Manager.

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Usually on Beresford Square - retain access / provide close alternative. Access requirements Staff have 3 – 4 carparks in the Beresford Square car park building. Drop in interviews, but generally office just used by staff. Amenity Noise – ground floor business so important noise is adequately mitigated. Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Square Normal daily deliveries of milk / groceries etc. Access requirements

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Wayfinding measures will be utilised to guide members of the public to the premises. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable. The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area. Pedestrian and vehicle access to off street car parking will be maintained. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.


Social Impact and Business Disruption Delivery Work Plan Staff vehicle access is via the car parking building accessed off Beresford Square Need notification of any changes or alternatives. General Biggest concern is vehicle access to car park building on Beresford Sq. Inform early if not achievable. Amenity Noise and visibility are concerns.

Pedestrian and vehicle access to off street car parking will be maintained. The Link Alliance will implement the CCP and notify the business of access changes. Pedestrian and vehicle access to off street car parking will be maintained Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

83. Theta System Limited

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Sq. Access requirements Staff vehicle access is via the car parking building accessed off Beresford Square. Staff occupy majority of car parks in this building. Need notification of any changes or alternatives as critical to business. Amenity Noise request to mitigate as much as possible.

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Vehicle access to off street car parking will be maintained Pedestrian and vehicle access to off street car parking will be maintained. The Link Alliance will implement the CCP and notify the business of access changes.


Social Impact and Business Disruption Delivery Work Plan Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. 16-18 Beresford Square

84. Centurion Sauna

22-28 Beresford Square

85. Residential

SIBD team called to arrange a meeting / attendance at Info Hub / Community event. SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD.

/ Amenity Investigation works have started in Beresford Square and is already finding the noise disruptive. One occupier requested double glazing. Concern about noise levels during future stages and outdoor balcony areas will be unusable. To manage the impact the occupier has requested double glazing of all the windows on the Beresford Square frontage and a heat pump to manage the heat in summer. Access Pedestrian and car park access needs to be maintained. Concerns about the level of construction traffic. Other Comments Concern about the impacts on the appearance and character of Beresford Square and local businesses.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Pedestrian and vehicle access to off street car parking will be maintained Refer to TAP DWP mitigation measures. Refer to Section 8.11 of the SIBD.


Social Impact and Business Disruption Delivery Work Plan 36 Day Street

86. Residential

SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD.

Amenity Concern about noise levels during construction works and concerns that tenants will move. Access Pedestrian and car park access needs to be maintained. Concerns about the level of construction traffic.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Pedestrian and vehicle access to off street car parking will be maintained Refer to TAP DWP mitigation measures.


Social Impact and Business Disruption Delivery Work Plan

Appendix C: Community Event Letters

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Social Impact and Business Disruption Delivery Work Plan

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Social Impact and Business Disruption Delivery Work Plan

Appendix D: Engagement Material - Factsheet and Calling Card

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Social Impact and Business Disruption Delivery Work Plan

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Social Impact and Business Disruption Delivery Work Plan

Appendix E: Meeting Response Recording Sheet with Questions CRL C3 – Community Consultation Form – SIBD Person Name

Role: Manager /Owner Date /Time

Address Unit Number

Contact

Building Name

Other

Type of business Operating hours

Monday – Friday:

Saturday:

Sunday:

What are your access arrangements for customers, staff, deliveries?

Do you have any fit out or alterations planned during the works?

Does anyone need out of hours access (e.g. Security/cleaners)?

What is the Servicing / Bin Store Arrangements?

Any other Operational / Business Requirements?

We would like to talk to you about the potential social impacts and business disruption to your residential property / business / community organisation in relation to: Access (including pedestrian, cycle, passenger transport and service/private vehicles) Servicing and Deliveries / Loading Bays

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Social Impact and Business Disruption Delivery Work Plan Any special access and servicing requirements or special needs

Effects on residents / customers / businesses

Effects on amenity (e.g. dust, noise, visual appearance, traffic issues) Business visibility and wayfaring

Safety

Any other comments:

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Social Impact and Business Disruption Delivery Work Plan

Appendix F: Potential Development Response Measures Business Support package Link Alliance offers a business support package free of charge which includes twelve months with a Business Mentor from Business Mentors NZ, a 12-month membership with the Auckland Business Chamber and free social media training. Trader Directory An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites, handed out to cruise ship passengers and will be promoted using established social media channels. It is free to list local businesses and CRL Ltd has received strong interest in the Trader Directory already. Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz. Meet the Neighbours Series Link Alliance / CRL Ltd has started a ‘meet the neighbours’ series which profiles local businesses providing insights into business owners and the challenges and opportunities that exist neighbouring the CRL project. The series is included in our project newsletter ‘CRL Connection’ which is disseminated to more than 4000 people. The profiles are also promoted on our existing social media channels and will be shared with KRBA. Street cleaning and maintenance Link Alliance will work closely with council contractor cleaning services to prioritise construction areas with a daily cleaning and maintenance service. This is often more regular and thorough than the businesses have normally. Business advertising Link Alliance will work with businesses to include their advertising where possible on hoarding structures. Temporary signage will also be created to help further emphasise that these businesses are open. Additional Wayfinding Signage Link Alliance will display wayfinding signage at key points to help pedestrians navigate their way through diversions. On-street Business Directory Map A hardcopy designed business directory map will be developed to be placed in highly visible areas. Activations and events Working with our partners to leverage key events and festivals and promotional opportunities. CRL Ltd also undertakes a number of tours along the project corridor each month. Affected Community Involvement The Link Alliance will identify opportunities for KRBA and the affected community to be consulted on and to make decisions in regards to the DRP, and it will continue to support community information session.

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Profile for City Rail Link Ltd

Social impact and business disruption delivery  

Social impact and business disruption delivery