Social Impact and Business Disruption Delivery Work Plan

Mt Eden Main Works Social Impact and Business Disruption Delivery Work Plan CRL – MTE -RME- LKA- PLN- 800034

Revision: 001A Date: 21 July 2020

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Social Impact and Business Disruption Delivery Work Plan

Social Impact and Business Disruption Delivery Work Plan CRL-MTE-RME-LKA-PLN-800034

This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

A00

20 March 2020

Draft for Auckland Council and Independent Peer Review

John Daly

-

A01

27 May 2020

Auckland Council Submission Version

John Daly

-

000

16 June 2020

Final for Pre-lodgement

John Daly

Peter Roan

001

29 June 2020

Final for submission

John Daly

Peter Roan

001A

21 July 2020

Update to address Council’s feedback post submission

John Daly

Peter Roan

Approval Status Name/Title

Signature

Date

Prepared By

John Daly Principal Author Principal Planner

21 July 2020

Reviewed and controlled by:

Kim Hardy Technical Director SIBD Discipline Lead

21 July 2020

Approved by:

Peter Roan Consenting Lead – Link Alliance

21 July 2020

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Social Impact and Business Disruption Delivery Work Plan

Table of contents 1. Introduction ................................................................................................ 6 1.1.

Overview of CRL Works in Mt Eden ................................................................................... 6

1.2.

SIBD DWP Staging .............................................................................................................. 7

1.3.

Purpose of the SIBD DWP .................................................................................................. 7

1.4.

Sustainability ..................................................................................................................... 8

2. SIBD Methodology and CRL Designation Conditions .................................. 9 2.1.

SIBD DWP Authors............................................................................................................. 9

2.2.

IAIA Guidance for Assessing and Managing Social Impacts of Projects (2015) ................... 9

2.3.

International Association for Public Participation ............................................................. 9

2.4.

Relevant Conditions ........................................................................................................ 10

2.5.

SIBD DWP Review and Updates ....................................................................................... 13

3. Mt Eden Main Works Description ............................................................. 15 3.1.

Overview of Works .......................................................................................................... 15

3.2.

Construction Staging and Methodology .......................................................................... 15

3.3.

Site Description ............................................................................................................... 16

4. Social Impact and Business Disruption Assessment and Community Profile 18 4.1.

CRL NOR Social Impact Assessment Summary ................................................................. 18

4.2.

The Impacted Community Profile .................................................................................... 19

4.2.1.

Description of the Social Environment ...................................................................... 19

4.2.2.

Local Profile .............................................................................................................. 20

4.3.

Demographic Profile ........................................................................................................ 20

4.3.1.

4.4.

CRL Media Coverage ................................................................................................. 22

Local Community Planning .............................................................................................. 22

4.4.1.

Uptown Business Association ................................................................................... 23

5. Consultation and Engagement .................................................................. 24 5.1.

Introduction .................................................................................................................... 24

5.2.

Establishing the Affected Community.............................................................................. 25

5.3.

Engagement with Affected Parties .................................................................................. 26

5.4.

Face to Face Engagement with Affected Parties .............................................................. 28

5.4.1.

Engagement Material ............................................................................................... 28

5.4.2.

Information Sessions ................................................................................................ 29

6. The Affected Community’s Feedback ....................................................... 30 Page 3

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Social Impact and Business Disruption Delivery Work Plan 6.1.

Uptown Business Association .......................................................................................... 30

6.2.

Mt Eden Corrections Facility ............................................................................................ 31

6.3.

Mediaworks..................................................................................................................... 31

6.4.

Residential, and Noise Sensitive Properties..................................................................... 31

6.5.

Community Organisations / Facilities .............................................................................. 32

6.6.

Commercial and Business Community ............................................................................. 32

6.7.

Open Information Sessions.............................................................................................. 32

6.8.

Community and Business Liaison Group .......................................................................... 33

6.9.

Summary of Key Issues .................................................................................................... 33

7. Summary of Issues Identified and Response Provided in Technical Assessments .................................................................................................... 35 8. Mitigation Implementation Plan............................................................... 37 8.1.

Introduction .................................................................................................................... 37

8.2.

Roles and Responsibilities ............................................................................................... 37

8.3.

Designation and Resource Consent Conditions ............................................................... 37

8.4.

Continuous Up to Date Engagement................................................................................ 38

8.5.

Construction Team Briefings............................................................................................ 38

8.6.

Collaboration ................................................................................................................... 39

8.7.

Noise and Vibration Disruption ....................................................................................... 39

8.8.

Transport Access and Parking Disruption ........................................................................ 39

8.8.1.

Property Access ........................................................................................................ 39

8.8.2.

Vehicular Access ....................................................................................................... 40

8.8.3.

Rail Level Crossings ................................................................................................... 40

8.8.4.

Pedestrian and Cyclist Access ................................................................................... 40

8.8.5.

Public Transport ....................................................................................................... 41

8.8.6.

Parking and Loading ................................................................................................. 41

8.8.7.

Disruption Management Campaign Plan ................................................................... 41

8.8.8.

Construction Traffic .................................................................................................. 42

8.9.

Utility Disruption ............................................................................................................. 42

8.10. Air Quality ....................................................................................................................... 42 8.11. Visual Amenity ................................................................................................................ 42 8.12. Community Safety ........................................................................................................... 43 8.13. Vulnerable Groups........................................................................................................... 43 8.14. Health and Wellbeing ...................................................................................................... 43 8.15. Development Response Plan (DRP) ................................................................................. 44 Page 4

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Social Impact and Business Disruption Delivery Work Plan 8.16. Business Disruption ......................................................................................................... 44 8.17. Contamination................................................................................................................. 45

9. Issues and Public Enquiries ....................................................................... 47 9.1.

Introduction .................................................................................................................... 47

9.2.

Queries and Complaints Process ..................................................................................... 47

9.3.

Disputes Resolution ......................................................................................................... 47

9.3.1.

Public Works Act 1981 .............................................................................................. 47

10. Reporting .................................................................................................. 49 10.1. SIBD Monitoring Plan ...................................................................................................... 49 10.1.1.

Community Liaison Group Reporting ........................................................................ 49

10.1.2.

Regular Engagement................................................................................................. 49

10.1.3.

Data Sources ............................................................................................................ 49

10.2. Monthly Reporting to Auckland Council .......................................................................... 50 10.3. Annual Report ................................................................................................................. 50

Appendix A: Record of CLG, Independent Peer Review, Auckland Council and Mana Whenua Feedback................................................................................. 51 Appendix B: Affected Community Feedback from Door Knocking Exercise February and March 2020 ............................................................................... 62 Appendix C: Meeting Response Recording Sheet with Questions ................ 100 Appendix D: Engagement Material – Project Brochures and Information Session Flyer .................................................................................................. 102 Appendix E: Development Response Measures ........................................... 103 Appendix F: Project Roles and Responsibilities ............................................ 106 Appendix G: SIBD Monitoring Plan ............................................................... 108 Appendix H: ISCA Requirements ................................................................... 110

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1. Introduction The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) near Mt Eden Station. The CRL also involves the construction of two new underground stations at Aotea and Karangahape and a redeveloped Mt Eden Station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

Figure 1--1: CRL Route and Location

This Social Impact and Business Disruption Delivery Work Plan (SIBD DWP) has been prepared in relation to the Mt Eden Main Works (“main works”).

1.1. Overview of CRL Works in Mt Eden CRL works in the Mt Eden area involve the construction of the southern section of the tunnel structures and the tie-in of the CRL railway to the existing NAL, including the construction of the redeveloped Mt Eden Station. The Mt Eden Active Construction Zone (ACZ) and Construction Support Areas (CSAs) are generally located between Nikau Street to the north, State Highway 1 (SH1) to the east, Dominion Road to the west and the existing NAL to the south.

The works in this area include: • • •

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Operational activity required to support the tunnel boring machine (TBM) drive, including control room and plant, storage and spoil handling; Construction of a new Mt Eden Station building, incorporating passenger linkages between the new CRL platform and the modified existing NAL platform; Road-over-rail bridges at Mt Eden Road, Normanby Road and Ruru Street with sections of road realignment;

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Social Impact and Business Disruption Delivery Work Plan •

Grade separation structures for the existing and new rail lines to pass-over and connect with each other, including the Newton Junction Grade Separation Structure, the Eastern Facing Connection and the Western Facing Connection; Construction of a portal vent house building structure; Installation of retaining walls and utilities; Pedestrian and cyclist bridge structures at Fenton Street and Porters Avenue; and New road linkages within the reinstated area, post-construction.

• • • •

Given the nature and scale of CRL construction works in Mt Eden, works are being undertaken in a staged manner, involving: •

Enabling and early works (demolition, network utility relocation and site establishment work) – early works have commenced and will continue to the end of 2020; Main construction works (construction of the underground CRL cut-and-cover tunnels, grade separation structures and trenches, station building and platforms, and tie-ins to the NAL) to be undertaken from mid-2020 through to mid-2023; and Public realm reinstatement – likely to be undertaken from 2021 to early 2024.

•

•

1.2. SIBD DWP Staging To reflect the staged construction approach for CRL in the Mt Eden area, a series of SIBD DWPs are being prepared. SIBD impacts associated with previous stages of works will be managed in accordance with the relevant SIBD DWP prepared for that stage. This includes the SIBD DWPs prepared for Mt Eden Enabling Works (OPW60350039) and Normanby Road Early Works (OPW60351423) outline plan packages.

This SIBD DWP addresses the main works, which are detailed in the Construction Environmental Management Plan (CEMP) and summarised in Section 3 of this SIBD DWP.

1.3. Purpose of the SIBD DWP This SIBD DWP has been prepared to mitigate and manage potential adverse effects on businesses, residents and community services/ facilities during the main works. In accordance with CRL designation condition 61.1, the objective of the SIBD DWP is: “to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.”

It identifies mitigation measures that will be undertaken with regard to the following potential adverse social impact and business disruption effects: • • •

•

Disruption to access for residents, community services and businesses; Temporary loss of street parking during construction; Disruption effects that result or are likely to result in the loss of customers to businesses as a result of the construction activities; and Loss of amenity for residents, community services and businesses as a result of construction activities.

This SIBD DWP has been prepared in consultation with the affected community.

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Social Impact and Business Disruption Delivery Work Plan This SIBD DWP addresses the requirements of CRL designation condition 61 and will be implemented throughout the construction period. It forms part of the CEMP for the main works.

1.4. Sustainability The Link Alliance is seeking an Infrastructure Sustainability Council of Australia (ISCA) Infrastructure Sustainability (IS) rating for the CRL project. Further details can be found in the main works CEMP and Sustainability Management Plan. Sustainability requirements that relate directly to this SIBD DWP are included in Appendix H. These requirements are imbedded within the Delivery Work Plans and Management Plans for the main works to ensure that sustainability is a key focus and ‘the way we do things’.

In some cases, the IS requirements and sustainability goals enhance the designation requirements.

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2. SIBD Methodology and CRL Designation Conditions 2.1. SIBD DWP Authors This SIBD DWP has been prepared by John Daly and has been reviewed by Kim Hardy (technical reviewer).

John holds a MA (Hons) in Sociology and a MSc in Urban and Regional Planning. He is a Chartered Member of the Royal Town Planning Institute and a member of the New Zealand Association for Impact Assessment. John has 12 years of professional experience including the preparation of Town Centre Impact Assessments, Environmental Impact Assessment Screening and Statements of Community Involvement for commercial, industrial and hotel development in London, UK; community consultation and engagement for residential development and to inform planning guidance in Scotland and London, UK. Kim holds a MSocSci (Hons) in Human Geography and Resources and Environmental Planning. She has been a practising planner for 28 years and is experienced in public and stakeholder engagement, assessing social and cultural impacts of land development and infrastructure projects. Kim completed her Masters Thesis on ‘Effective Public Participation and the Resource Management Act 1991’. She has 10 years’ experience as an Independent Hearings Commissioner and Chairperson and is an experienced statutory planning decision maker. She holds full IAP2 Australasia Certification in Engagement. Kim has been a Full Member of the New Zealand Planning Institute for 24 years and is a member of the New Zealand Association for Impact Assessment.

2.2. IAIA Guidance for Assessing and Managing Social Impacts of Projects (2015) To ensure effective and robust practices the ‘International Association for Impact Assessment Social Impact Assessment: Guidance for Assessing and Managing the Social Impacts of Projects’ has informed the preparation of this SIBD DWP. This states: ‘Social Impact Assessment (SIA) is now conceived as being the process of identifying and managing the social issues of project development and includes the effective engagement of affected communities in participatory processes of identification, assessment and management of social impacts. Although SIA is still used as an impact prediction mechanism and decision-making tool in regulatory processes to consider the social impacts in advance of a permitting or licencing decision, equally more important is the role of SIA in contributing to the ongoing management of social issues throughout the whole project development cycle, from conception to post closure.’ 1

2.3. International Association for Public Participation To ensure effective communication and consultation practices the International Association for Public Participation engagement spectrum2 has been taken into account for the purposes of engagement with the affected community.

Table 2-1 below identifies examples of how the Link Alliance’s approach aligns with the IAP2 spectrum. Those in bold have been employed directly in the preparation of this SIBD DWP. 1

International Association for impact Assessment Social impact Assessment, Guidance for Assessing and Managing the Social Impacts of Projects, April 2015, page iv.

2 https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum Page 9 | Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan Table 2--1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

•

Website updates

•

•

Mana Whenua Forum

Social media

Social impact assessments

•

•

Community information pop-up hub

•

•

•

Business Forum

Community and Business Liaison Group (CLG)3

•

•

Advisory Boards / Steering Groups

Stakeholder workshops, presentations and briefings

Local Boards Opportunities for collaboration making will be identified through the engagement activities with affected parties and stakeholders particularly in relation to the DRP.

•

Project newsletters and factsheets

•

Project enquiry email and phone line

•

Construction notifications

Refer to the main works Communication and Consultation Plan (CCP) for further details regarding stakeholder identification and consultation.

2.4. Relevant Conditions Table 2-2 outlines the CRL designation conditions relevant to the SIBD DWP and where they are addressed in the document.

Table 2-2: CRL Designation conditions for SIBD DWP and where addressedin this document.

Condition No.

Condition

Section where addressed in this DWP

61.1

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

Whole document

61.2

To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

Section 2.1

a)

How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a 3

Section 8.3, 8.4, 8.5, 8.8, 8.14

Matter Addressed in another main works DWP

TAP DWP

Section 8

The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group.

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Condition No.

Condition

Section where addressed in this DWP

Matter Addressed in another main works DWP

result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated; c)

How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and

d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. 61.3

The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to: a)

4

N/A in this case4

Section 7 and 8

Section 4, 5 and 6

Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

Section 4, 5 and 6

b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

Section 4, 5 and 6

c)

Section 4 and 5

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

CNV DWP

d) To develop methods to address matters outlined in (b) and (c) above, including: i. The measures to maximise opportunities for pedestrian and service access to businesses, residents and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP;

Section 8.3, 8.5, 8.6, 8.8, 8.15, 8.16

ii.

Section 8.15, 8.16 Appendix F

TAP DWP

iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach;

Section 8.4, 8.5, 8.12, 8.13, 8.14

CEMP

iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to

Section 8

TAP DWP

The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction;

TAP DWP

Appendix E

The Chinese Community Centre is no longer located at 101 Mt Eden Road; the Life Church as relocated to another property due t o the pending demolition of the building as part of the C3 works; and Hopetoun Alpha is not in the area to be impacted by the CRL project.

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Social Impact and Business Disruption Delivery Work Plan

Condition No.

Condition

Section where addressed in this DWP

Matter Addressed in another main works DWP

Section 8.4, 8.8, 8.15, 8.16

TAP DWP

client/customer information on temporary parking or parking options for access; v.

61.4

Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/A in this case

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/A in this case

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/A in this case

The Social Impact and Business Disruption DWP shall include: a) A summary of the findings and recommendations of the Social Impact Assessment report (2013);

Section 4

b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation);

Section 6 Appendix B

c)

Section 7 and 8

An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

Section 7 and 8

e) Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

Section 7 and 8

f)

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

Section 8

g)

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

6.8, 8.4, 10.1.1

h) The process for resolution of any disputes or complaints in relation to the management / Page 12

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9.3

CCP

Social Impact and Business Disruption Delivery Work Plan

Condition No.

Condition

Section where addressed in this DWP

Matter Addressed in another main works DWP

mitigation of social impacts (including business disruption impacts).

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sublessee(s) request otherwise.

Section 6.5

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

Section 8.3

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

Appendix A

61.8

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to.

The report shall be presented to the Community Liaison Groups.

Section 10.4 Appendices E and F

2.5. SIBD DWP Review and Updates This SIBD DWP is a live document that will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse social impact and business disruption effects arising from construction, unresolved complaints, or as an outcome from SIBD Monitoring.

The review will take into consideration the following: •

• • • • • •

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Where relevant to the SIBD DWP, compliance with the designation or consent conditions, the CEMP, DWPs and EMPs (including site specific plans) and material changes to these plans Any significant changes to construction activities or methods Key changes to roles and responsibilities within the project team Changes in industry best practice standards Changes in legal or other requirements (social and environmental legal requirements, consent conditions, relevant policies, plans, standards, specifications and guidelines) Results of inspections, monitoring and reporting procedures associated with the management of adverse effects during construction Where relevant to the SIBD DWP, comments or recommendations from Auckland Council regarding the CEMP, DWPs and EMPs

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Social Impact and Business Disruption Delivery Work Plan •

Unresolved complaints and any response to complaints and remedial action taken to address the complaint.

Refer to sections 1.9 and 6.7 of the CEMP for further detail on the review and updating process.

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3. Mt Eden Main Works Description 3.1. Overview of Works The main works involve construction along several active work fronts concurrently within the Mt Eden area at any one time, to enable the redevelopment of the Mt Eden Station and establish the CRL tie-ins to the NAL. Works will be carried out in a staged fashion. The construction staging and methodologies are described in greater detail in the CEMP. Within the main works area, there are already other works occurring in accordance with the Mt Eden Enabling Works (OPW60350039) and Normanby Road Early Works (OPW60351423) outline plan packages.

In summary, the main works involve: • •

• • • • • •

Ground improvements, in the form of deep soil mixing (contiguous piling and grout injection), within the NAL corridor between Mt Eden Road Bridge and Normanby Road; Bulk excavations and construction of retaining walls along the NAL to provide for the rail trenches and installation of new tracks. The excavation will encounter basalt, which will be removed via rock-breaking and blasting. In places, softer ground conditions are anticipated to be encountered, which may require the use of sheet piles; Construction of the eastern and western crossover structures that enable the CRL rail lines to tie-in to the NAL; Construction of the Porters Avenue and Fenton Street pedestrian and cyclist bridges.

Construction of the Normanby Road grade separation bridge, including regrading of Normanby Road and realigning the Boston Road roundabout; Redevelopment of the existing NAL platform; Construction of the CRL platform and the foundations for the Mt Eden Station building and the ventilation building; and Operation of the TBM, including the conveying of spoil material from the tunnels and the refuelling and general maintenance of the TBM within CSA 4.

3.2. Construction Staging and Methodology The main works will be divided into several stages within the various work areas. Refer to Figure 3-1 for an outline of the proposed works and their location.

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Figure 3‑1: Mt Eden Station works

Generally the works along the NAL are divided into two stages to allow works on the northern (downmain) or southern (upmain) sections to correspond with the ‘Single Line Running’ of train services through the construction area.

Works within the main works area are divided into 12 stages. Stages 1-4 have already been addressed in the Mt Eden Enabling Works outline plan package, and stages 5-12 will be undertaken as part of the main works. For the new Mt Eden Station building and ventilation building construction of the foundations and building structures will be undertaken as part of stages 5 – 12, while the finishing of the buildings, including internal and external fittings, will be completed as part of the future public realm reinstatement.

During the course of the main works, Mt Eden Station will be closed by Auckland Transport to enable the Link Alliance to safely undertake construction works associated with redevelopment of the Station. The station closure will extend from 30 May 2020 for up to four years while construction is underway.

The construction staging, and methodologies are described in Sections 2.3 and 2.4 of the CEMP.

3.3. Site Description The main works will be undertaken near the existing Mt Eden Station and along the NAL, in an existing urban environment. The main works area is generally bounded by the NAL (south), State Highway 1 (east), Dominion Road (west), and Nikau Street (north). The main works will include construction activity along Nikau Street, Ruru Street, Porters Avenue, Fenton Street, Haultain Street, Ngahura Street, Flower Street, Shaddock Street, Mt Eden Road, Normanby Road, Boston Road and Nugent Street. The site and extent of works is illustrated in Figure 3-2.

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CRL Designation 2500-6 KiwiRail Designation 6300

Figure 3-2: Site and Extent of works

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4. Social Impact and Business Disruption Assessment and Community Profile 4.1. CRL NOR Social Impact Assessment Summary A Social Impact Assessment (SIA) was submitted in support of the Notices of Requirement (NoR) for the CRL designations and is referenced in designation Condition 1. The purpose of the NoR SIA was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise because of the CRL project as a whole.

The four key areas of potential adverse social impacts arising from construction of the CRL were identified in the NoR SIA as including: • • •

•

Loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion.

Severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion.

Physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by the construction activity).

Impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

Additionally, the Traffic Impact Assessment (TIA) referred to in the SIA identified that the adverse temporary effects all relate to the management of the existing road transport network during construction. The key adverse temporary effects include disruptions or inconvenience to: • • • • • •

Emergency service vehicles; Bus operators and users (private and public); Private vehicles; Couriers and delivery vehicles; Freight vehicles; and Cyclists and pedestrians.

For the mitigation of potential adverse effects, a number of mitigation methods were identified. For several specifically identified social impacts, the development of a ‘Social Impact Management Plan’ (this SIBD DWP) was recommended, in conjunction with on-going consultation with key stakeholders and communities of interest.

The NoR SIA also identified a number of positive effects associated with CRL once the line and stations are operational. These include: • • •

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Increased train capacity improving accessibility and connectivity for people; Increased commuter access stimulating economic development and enhancing commuter well-being.

Being a catalyst for inner city redevelopment, resulting in land use intensification and regeneration of central city areas. With positive effects including improved quality of

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Social Impact and Business Disruption Delivery Work Plan environment, economic opportunities and opportunities for increased community development in the city centre area.

It is however, acknowledged that these effects may not be apparent or tangible to the affected community during the construction of the main works for Mt Eden Station.

4.2. The Impacted Community Profile 4.2.1. Description of the Social Environment NoR SIA Environment A desktop scoping and profiling exercise was undertaken as part of the NoR SIA. The findings are summarised below.

The NoR SIA characterised the land uses adjoining and within the wider CRL designation corridor as comprising commercial and office buildings; apartments and visitor accommodation; warehouses and storage facilities; entertainment centres and restaurants; civic buildings and community centres; and residential accommodation.

A summary of the NoR SIA Land Use Survey results characterised the Mt Eden area as follows: • • •

The most commonly occurring land use identified was retail (including shops and cafes), followed by commercial office.

‘Other’ activities (such as educational facilities and car parks) as well as the Chinese Community Centre also featured in this area.

Social infrastructure was also identified, including places of worship and education facilities.

SIBD Environment The NoR SIA description of the social environment is generally consistent from a land use perspective with the affected community area for the main works. However, for the purposes of preparing this SIBD DWP, a fresh assessment was undertaken to ensure that the potentially impacted community profile is sufficiently detailed, any changes are identified, and the assessment is specific to the main works. The assessment revealed: • • • •

• • Page 19

The main works area comprises a mix of residential properties (including detached single dwellings and medium rise residential apartment buildings) interspersed with commercial activities.

Creative industries have a strong presence, with design, communications and digital businesses located within the area.

There are a number of retail businesses, trade suppliers and larger retail units (e.g. Office Max, Float Culture, Cory’s Electrical, Active Electrical Suppliers, Kennards storage, House of Knives).

Commercial activity is largely concentrated along Mt Eden Road and New North Road. In addition, areas directly adjacent to the existing railway line include re-purposed industrial buildings, a number of which have been converted into offices, retail and light industrial uses.

Institutional uses in the area comprise the Mt Eden Corrections Facility (including the historic Mt Eden Prison building) located on Lauder Road, and the Mt Eden Community Corrections Service Centre located on the northern side of Boston Road.

A number of community uses/facilities are present in proximity to the main works area, including Bear Park Early Childcare Centre, places of worship (namely Life Church Central, | Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan

• •

Brentwood Seventh Day Adventist Church and Cityside Baptist Church), Greenpeace New Zealand, Dress for Success (a charitable organisation), and Brentwood Community Garden and an Auckland DHB mental health clinic.

The area features a number of cafés, restaurants and bars, and the Powerstation, an established music venue, is located on Mt Eden Road.

Two high schools, Auckland Grammar School and St Peter’s College, are located immediately south east of the main works area.

4.2.2. Local Profile The main works area is bisected by the NAL, which runs in generally an east-west direction. The works area is located across the boundaries of the suburbs of Mt Eden (generally south of the NAL), Eden Terrace (generally north west of the NAL) and Grafton (generally north east of the NAL).

Mt Eden is an established suburb on the southern fringe of the CBD. The Mt Eden town centre is located approximately 1.4km south of the NAL, on Mt Eden Road. The volcanic cone of Maungawhau-Mt Eden is the defining geographical feature and largest recreational space within the suburb. It is home to the historic Mt Eden Corrections Facility and New Zealand’s largest sports stadium, Eden Park.

Residential development within the Mt Eden part of the main works area is a mixture of low density detached houses characterised by bungalows/villas, medium density terraced townhouses, and apartment blocks. Commercial buildings and retail operations (including shops and cafés) have a presence along the Mt Eden Road frontage, and in the streets east of Mt Eden Road.

In contrast to Mt Eden, the suburbs of Eden Terrace and Grafton feature typically higher density residential development, and proportionally more commercial and industrial activities, reflective of the location on the southern fringe of the CBD. This contributes to the more urban feel of Eden Terrace and Grafton in comparison to Mt Eden.

Across all three suburbs, businesses in this area benefit from convenient access to major roads (New North Road, Symonds Street, Mt Eden Road and Khyber Pass) and the motorway network (SH1 and SH16), which provides them with both a local and regional customer base.

4.3. Demographic Profile Desktop research was undertaken of the Waitematā and Albert-Eden Local Board Area Demographics Report Card 2016 (as the main works area straddles the two local board areas) and Statistics New Zealand 2018 Census data to further inform the Link Alliance’s understanding of the community profile.

Waitematā Local Board Area Demographics Report Card 2016 The key facts contained in the Waitematā Report Card include: •

•

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The area is a significant centre of employment in Auckland. Employment activity is largely concentrated in the City Centre. Data obtained in February 2015 indicates that the area accounts for 24 per cent of all employment and 15 per cent of all businesses in Auckland.

The largest sector of employment in the local board area is within the rental, hiring and real estate services sector (22 per cent of all businesses in the area) followed by professional, scientific and technical services sector (21 per cent). The financial and insurance services sector comprise approximately 10 per cent of the employment sector. | Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan Albert-Eden Local Board Area Demographics Report Card 2016 The key facts contained in the Albert-Eden Report Card include: • •

As at February 2015, the area accounted for 6 per cent of all employment and 7 per cent of all businesses in Auckland.

The largest sector of employment within the area is the health care and social assistance sector (20 per cent) followed by the education and training sector (13 per cent), professional, scientific and technical services sector (12 per cent) and the retail sector (11 per cent).

New Zealand Census Data (2018)

Eden Terrace

Mt Eden North East Eden Valley Mt Eden North

Legend Statistical areas Engagement areas

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Social Impact and Business Disruption Delivery Work Plan Census 2018 data has been released, via the Auckland Counts website5. The data is at a Statistical Area 2 (SA2) level (approximately the size of a suburb) which is larger than the affected community area. However, the data is the most current and provides a good source of information to inform the demographic context for the Mt Eden Station works.

Geographical Area (SA2 level) Eden Terrace Mount Eden North East Mount Eden North Eden Valley

Geographical Area Waitematā Local Board Area Albert – Eden Local Board Auckland Wide6

Total population

Median Age

3933

30.7

2148 (51%)

216 (5%)

117 (3%)

1107

32.1

522 (41%)

294 (23%)

3474

33.4

2235

33.8

2424 (64%) 1521 (62%)

210 (6%) 183 (7%)

Total population

Median Age

82866

31.4

49950 (60.3%)

5034 (6.1%)

98622

34.2

58877 59.7%

1571718

34.7

53.5%

European

European

MELAA

Other Ethnicity

1467 (35%)

234 (6%)

39 (1%)

183 (14%)

225 (18%)

42 (3%)

12 (1%)

144 (4%) 81 (3%)

885 (23%) 582 (24%)

99 (3%) 48 (2%)

33 (1%) 27 (1%)

Asian

MELAA

Other Ethnicity

4053 (4.9%)

26103 (31.5%)

3912 (4.7%)

828 (1%)

7005 (7.1%)

7693 7.8%

31524 (32.0%)

<5%

<3%

11.5%

15.5%

28.2%

<3%

<3%

Māori

Māori

Pacific Peoples

Pacific Peoples

Asian

4.3.1. CRL Media Coverage A selection of recent news articles have been reviewed that discuss the CRL works generally; however, at the date of writing there were no recent news articles specifically relating to the CRL works in Mt Eden.

4.4. Local Community Planning The key local planning document is the ‘Newton and Eden Terrace Plan 2016-2046’ which was developed jointly by the Albert-Eden Local Board and the Waitematā Local Board.

The purpose of the Newton and Eden Terrace Plan is to provide a clear planning framework to guide how the area could grow and change over the next 30 years.

The document identifies five key moves that are integral to change in the area: 1. Establish Newton as a prominent centre for business, residents and visitors with its own unique identity.

5

https://www.censusauckland.co.nz/ Auckland wide percentage only could be sourced. Note people could choose more than one ethnicity and categories are not exclusive. Percentages will add to more than 100.

Page 22 | Mt Eden Main Works 6

Social Impact and Business Disruption Delivery Work Plan 2. Create a great place for people within Newton and Eden Terrace through the provision of good quality interconnected public spaces and community facilities.

3. Enhance pedestrian and cyclist amenity and provide for public transport movement through and within Newton and Eden Terrace.

4. Integrate new development whilst protecting the historical and cultural character of Newton and Eden Terrace.

5. Promote the City Rail Link and public transport improvements as the catalysts for new investment and growth in the area.

Key move no. 5 demonstrates that the CRL main works for the Mt Eden area, including improvements to the rail transport infrastructure, forms a key party of the 30-year strategy. These works are recognised as having a positive impact on the future development and growth of the area.

In addition, there will be opportunity to address key move no. 3, noting the future public realm enhancements anticipated around the redeveloped Mt Eden Station.

4.4.1. Uptown Business Association The Uptown Business Association area is bounded by Mt Eden Road, Khyber Pass Road, Symonds Street, Newton Road, and New North Road. The association has over 700 businesses as members, including retailers, goods and service providers, restaurants, breweries, bars and cafés.

The Uptown Business Association is a partner with Auckland Council in its city-wide Business Improvement District (BID) Programme. The Uptown Business Association7: • • • • • •

Promotes the precinct identity and activity through marketing activity.

Encourages business collaboration and cross-promotion with networking activity.

Advocates the interests of Uptown businesses to local bodies over major development works in the area.

Delivers enhanced security services to protect businesses and monitor/report damage to public property.

Provides a catalyst to improve the area’s “sense of place”.

Provides a link between businesses and the resident community.

The Uptown Business Association’s Strategic Plan 2015-20208 sets out its mission, vision and goals for the area.

Its stated mission is: “The Uptown Business Improvement District (BID) will preserve and enhance Uptown as a vibrant, innovative, and attractive urban place to ensure the competitive success of its existing and future businesses and commercial properties”.

Goal 2 is of particular relevance, making specific reference to the CRL project: 2. Explore options to research and identify physical and environmental enhancements that will attract and build on the area’s sense of place, taking into account the CRL, public transport linkages, vehicular movements and pedestrian and cycling movements.

7

https://www.uptown.co.nz/about/business-association/ https://www.uptown.co.nz/about/paperwork/ Page 23 | Mt Eden Main Works 8

Social Impact and Business Disruption Delivery Work Plan

5. Consultation and Engagement 5.1. Introduction Consultation and engagement has been undertaken to inform the SIBD DWP, particularly the Mitigation Implementation Plan (Section 8 of this SIBD DWP). This engagement was structured and informed by an understanding of the CRL designation, the proposed main works, the affected community profile and the previous consultation and engagement that occurred for the Mt Eden Enabling Works and Normanby Road Early Works.

The consultation methodology is set out in Table 5-1 below: Table 5-1 SIBD DWP Consultation and Engagement Methodology

Task 1

Activity Develop an understanding of the Mt Eden works, including the main works as well as cumulative effects of the demolition, early and enabling works, the Mt Eden area, and the affected community.

Confirm properties that will form part of the affected community.

• Reviewed the NoR SIA Report and AEE • Reviewed public submissions on the NoR to see who made comment from the Mt Eden works area • Reviewed the SIBD DWP for the Mt Eden demolition work, the Normandy Road Early Works, and the Mt Eden Enabling Works • Mt Eden Project Team briefing on works • Undertook a site walkover • Undertook an aerial assessment and property database assessment to understand the ownership and occupancy structure of the impacted area • Reviewed the Uptown Business Association website to understand the scope of services offered and to confirm their proximity to the proposed works.

• Compiled a list of directly affected and affected by proximity properties and mapped them

2

Review of previous SIBD feedback

• Reviewed the Mt Eden Demolition, Mt Eden Enabling Works, and Normanby Road Early Works SIBD feedback.

3

Liaise with the Link Alliance Communications and Engagement and Development Response Managers

• Clarification of existing relationships and issues/concerns raised with the affected community • Review of previous engagement and discussion on key issues.

4

Engagement Programme

• Door knocking exercise, arranged meetings, Community and Business Liaison Group (CLG) Information Sessions – refer to Table 5-2 for further details of this engagement.

5

Discussion with other Subject Matter Experts (SMEs) and review of other DWPs

• Discussion with SMEs on potential impacts and any engagement undertaken.

• Established a coordinated approach to engagement.

• Reviewed draft DWPs.

6

Consultation on draft DWPs

• Attendance at the Mt Eden CLG meeting on 24 February 2020 to discuss the plan with, and receive comments/feedback from the CLG; and

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Social Impact and Business Disruption Delivery Work Plan • Independent Peer Reviewer and Auckland Council reviewers.

5.2. Establishing the Affected Community The methodology adopted for determining the Affected Community consisted of: 1. A desktop assessment of the sites to establish the ‘affected parties’, i.e. those with direct impacts on their residence or business, and the ‘affected in proximity parties’, i.e. parties affected by wider issues, such as transport.

2. A detailed review of the parties consulted, and feedback received for the SIBD DWPs for the Mt Eden Demolition Works, Mt Eden Enabling Works and Normandy Road Early Works.

3. Refinement of the parties affected by the main works occurred during the door knocking exercise. The SIBD DWP engagement team exercised judgements on site as to the parties that would potentially be impacted by the main works and refined the affected parties consulted to those identified in Figure 5-1.

The focus of engagement has predominantly been on the affected community, consisting of both affected parties and affected in proximity parties, as shown by the orange area in Figure 5-1 below.

Additional engagement with members of the public was undertaken via the Information Sessions.

Figure 5-1: Engagement Map Showing the Affected Community Area

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Social Impact and Business Disruption Delivery Work Plan

5.3. Engagement with Affected Parties Affected parties were contacted via a door knocking exercise and some arranged meetings across the geographical spread of the affected community area. This engagement took place between August and November 2019 and February and March 2020.

The August and November 2019 engagement coincided with the Mt Eden Enabling Works and Normanby Road Early Works SIBD DWP preparation, where engagement sought feedback on the different stages of work, including feedback relevant for the main works. The February and March 2020 door knock engagement targeted parties that had not previously provided feedback on the main works, including some properties within the affected community areas for Mt Eden Enabling Works and Normanby Road Early Works.

For affected parties not successfully contacted during the engagement periods for the preparation of this main works SIBD DWP, brochures/flyers (Appendix C) were left to provide detail with regard to the information sessions and further information about the project.

Information sessions were also arranged with SIBD SMEs in attendance to provide an additional opportunity for feedback.

Different types of engagement, as set out in Table 5-2, were adopted to ensure sufficient opportunities were provided for members of the affected community to provide feedback on SIBD matters.

Table 5-2 Consultation and engagement process Engagement Type

Activity

Overview

Door knocking

•

•

• • •

• •

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Review existing feedback obtained from SIBD DWPs for Mt Eden Enabling Works and Normanby Road Early Works, and any ongoing engagement.

Compile contact database based on information gathered from Tasks 1 and 2 in Table 5-1.

Feedback questions developed.

Door knocking exercise with Residents, Business / Community Organisation Managers and/or Business Owners; or left details of Information Sessions.

Attend follow up meeting if requested Feedback documented.

| Mt Eden Main Works

Door knock engagement took place between August and November 2019 and February and March 2020.

Social Impact and Business Disruption Delivery Work Plan Arranged Meetings

•

• • • • Flyer Drop

•

•

Information Sessions

• • •

• •

CLG Members

• • •

Review existing feedback obtained from SIBD DWPs for Mt Eden Enabling Works and Normanby Road Early Works, and any ongoing engagement.

Identified parties where a specific meeting was or was not required for the Mt Eden Main Works.

Contact made to request a meeting.

Attendance at meetings.

Feedback documented.

•

Identified parties from previous SIBD, where a specific meeting was not required, but to which further information on the main works and information sessions should be provided.

Identified parties located on the fringe of the affected community area, i.e. southside of Brentwood Avenue and Sylvan Avenue East, where a specific meeting and door knocking was not required, but to which further information on the main works and information sessions should be provided.

•

Undertook a flyer drop to provide information on the main works and details of the information sessions.

Feedback questions developed.

Identification of parties to be letter dropped and emailed.

Arranged for other SMEs and the Mt Eden project team to attend following a review of feedback received from the affected community to date.

SIBD specialists attended the information sessions Feedback documented.

•

SIBD Subject Matter Experts (SMEs) attended three information sessions held at an information hub on 19 February 2020, 26 February 2020 and 04 March 2020 - 16:30 hours to 18:30 hours.

The information sessions were aimed at the community as a whole and were attended by local residents, employees of local businesses, interested parties from surrounding areas, and passers-by.

These events were publicised by way of flyers provided to affected parties during the door knocking and flyer drop exercises, emails to properties surrounding Mt Eden Station, promotional signage erected at key access points close to Mt Eden Station and via social media.

Feedback questions developed.

SIBD specialists attended the CLG and staffed a ‘SIBD’ desk.

Feedback documented.

•

•

•

•

Arranged meetings took place with affected parties from February 2020 to March 2020.

These built on existing relationships and feedback from previous engagement for the Mt Eden Enabling Works and Normanby Road Early Works.

Discussions with CLG members at meeting on 24 February 2020. The meeting was attended by a variety of SMEs, including the SIBD SMEs.

The engagement activities were undertaken by John Daly and members of the wider SIBD Engagement Team.

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Social Impact and Business Disruption Delivery Work Plan Where specific areas of concern were identified during the engagement, such as construction traffic, the SIBD engagement team raised these matters with the Mt Eden Communications and Engagement Team, to facilitate a follow up meeting to address the specific issues of concern.

A summary of consultation is provided in Section 6, with more detail contained within Appendix B.

5.4. Face to Face Engagement with Affected Parties The purpose of the face to face engagement (arranged meetings, door-knocking, information hub sessions, and CLG meetings) was to: 1. Build on previous conversations and feedback received in relation to SIBD DWPs for Mt Eden Station, which included discussion on the upcoming main construction works.

2. Build an understanding of the main works and the potential impacts on the affected community, including issues relating to access, servicing, client and visitor behaviour and requirements; and how the affected community perceive the extent of impacts that they may experience; and 3. Develop avoidance, remediation and/or mitigation measures to address the issues and concerns identified, as far as reasonably practicable.

To provide a level of consistency in the engagement exercise, and to ensure that the matters specified by the designation conditions were addressed during the engagement interviews, a series of questions were asked. These questions were: Questions for the affected community: • • • • • • •

What are your operating days / hours?

What are the access arrangements for residents, customers, staff, deliveries?

Do you have any fit out or alterations planned during the works?

Does anyone need out of hours access (e.g. security/cleaners)?

What are the servicing / bin store arrangements?

Any other operational / business requirements?

What is your primary mode of Transport? How often do you use Mt Eden Train Station?

Managing disruption and social impacts to your business / residential property in relation to: • • • • • •

Any special access and servicing requirements or special needs Effects on customers / business / residential occupier Effects on amenity (e.g. dust, noise, visual appearance, traffic issues) Business visibility and wayfinding Health and Safety Any other comments on the potential social impacts or business disruption

A copy of the meeting response recording sheet with questions is included in Appendix C.

5.4.1. Engagement Material The SIBD Engagement Team received a detailed brief and works plan on the main works, as well as a set of information brochures/flyers, prepared by the Link Alliance’s Communication and Engagement Team (refer to Appendix D) prior to commencing engagement. The SIBD Engagement Team took this plan and the brochures/flyers on site to brief the affected community.

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Social Impact and Business Disruption Delivery Work Plan Copies of the Mt Eden information brochure and a flyer prepared by the Link Alliance’s Communication and Engagement Team (both attached in Appendix C) were provided to affected parties that were both present or not present at the time of the door knocking exercise.

Details in the project brochures and/or on the flyers included: • • • • •

Information on the main works Information on the temporary closure of Mt Eden Station Drop in information sessions details; Contact details of the CLG meetings; and Contact details of the Link Alliance should any affected party wish to contact the Alliance and/or subscribe to receive project updates.

5.4.2. Information Sessions Information sessions are regularly held at the Link Alliance Mt Eden site office. The information sessions held in February and March 2020 were arranged specifically to provide the affected community, members of the public and commuters with additional opportunities to engage with the project team and SMEs, including the SIBD SMEs, on the main works.

SIBD SMEs sought to explain the works and to gain an understanding of how the works will impact on them as residents / business owners / employees or as visitors to the area

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Social Impact and Business Disruption Delivery Work Plan

6. The Affected Community’s Feedback Feedback, via arranged meetings and a door knocking exercise, was received from 208 members of the affected community, with 58 arranged and door knock meetings taking place between February and March 2020 and 150 between August and October 2019.

The door knocking exercise was spread across the geographical area of the works and feedback was obtained from available members of the affected community. Appendix B summaries the door knock feedback.

Figure 6-1 below provides an overview of the key concerns and the location of the parties consulted.

The majority of affected parties are concerned about a combination of issues. The most prevalent concerns were property access and traffic disruption within the wider area, as well as construction noise and vibration.

Figure 6-1: Overview of Key Concerns within the Affected Community – Mt Eden main works

Further feedback was obtained from residents, members of the public and local businesses via the Information Sessions (refer to Section 6.7), and CLG meetings (refer to Section 6.8).

The concerns and issues raised by members of the affected community are discussed further below.

Note that not all issues raised are within the scope of this SIBD DWP or the requirements of CRL designation condition 61, but they are recorded for completeness below.

6.1. Uptown Business Association The Link Alliance’s SIBD team met with the Uptown Business Association on 10 March 2020, building upon a previous meeting with the Association on 29 August 2019. The purpose of these meetings was to draw on the expertise and insight that the business association has of the Mt Eden area, the wider area, and the community.

Key insights relating to the organisation and the area included: • Page 30

The Uptown Business Association has over 700 active members | Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan • • •

6% of membership is currently retail, with other businesses being architects, start-ups, creative enterprises and textiles for example There is no residential association for the area At the time of writing, the next Uptown Business Association AGM is to be held in late 2020.

Feedback was provided in August 2019 on potential concerns of Uptown Business Association members: • • •

disruption to parking and traffic flows the best support would be advanced communication and regular updates; and hoardings are unlikely to be needed for wayfinding, but images and updates of what is being developed would be preferred.

The focus of the meeting held in March 2020 was around how the Uptown Business Association could act as a liaison between the Link Alliance and local businesses on any particular issues that may arise due to CRL construction works. The Association is also planning a number of initiatives to emphasis the future benefits of CRL for the Uptown Business Association area. This will include an engagement exercise seeking member feedback on the vision for the area immediately surrounding Mt Eden Station.

6.2. Mt Eden Corrections Facility The SIBD team met with a representative of Mt Eden Corrections Facility on 26 February 2020 with a follow up being held on 11 March 2020 with NZ Police. The key issues and areas of concern raised regarding the main works were: • • • • •

Access for delivery vehicles, prison escort bus and police is essential Police require 24/7 access to the custody unit.

Sustained vibration will impact on alarm systems and police vehicles Loss of utilities, in particular communications, is of significant concern Importance of continued communication regarding the CRL works

6.3. Mediaworks A member of the SIBD Engagement Team attended the regular meeting the Link Alliance has with MediaWorks on Friday 28 February 2020. Construction noise and vibration effects continue to be the key concern for Mediaworks. Representatives from MediaWorks emphasised that the best means of mitigating their concerns for noise and vibration effects was regular and accurate information about the timing of works looking ahead two weeks at a time.

6.4. Residential, and Noise Sensitive Properties Residential properties along the area of works include: • •

Apartment buildings located along Mt Eden Road, Fenton Street, Ngahura Street, Ruru Street, Korari Street, Enfield Street, Porters Avenue, Harold Street and Mary Street Houses, units and apartments on Brentwood, Wynyard Road and Akiraho Street

Residential properties within the affected community were engaged with via a door knocking exercise, through the drop-in information sessions and through the CLG. Issues of concern for residential properties include: Page 31

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Social Impact and Business Disruption Delivery Work Plan • • •

• •

Construction noise and vibration impacts on amenity values and business operations Resulting traffic disruption and changes to commercial/heavy vehicle movements, particularly from the permanent/temporary closure of level crossings Effects on pedestrian and vehicle access and movements (including emergency vehicles), particularly from the permanent/temporary closure of level crossings and works occurring on main roads (i.e. Mt Eden Road and Boston Road) The closure of Mt Eden Station The need for on-going and regular communication so that affected parties are able to plan ahead and make alternative arrangements if required

6.5. Community Organisations / Facilities A number of charities or non-profit organisations (including StarJam, Greenpeace, Dress for Success, and Mission without Borders) were contacted through the door knocking exercise or project brochures/information session flyer drop. Feedback was provided by Dress for Success, who noted their clients rely heavily on access by train or other public transport, and there was some concern that a temporary closure of Mt Eden Station might impact on the uptake of their service.

The Auckland District Health Board (ADHB) raised concerns regarding impacts from construction works, particularly noise and vibration, and the disruption this would cause to services provided at its community mental health care facility.

Bear Park Childhood Centre, located on Akiraho Street, has raised concerns relating to noise and vibration effects (particularly the impact on sleeping areas), concerns with safety relating to asbestos removal, and disruption to public transport.

6.6. Commercial and Business Community Commercial businesses within the affected community were engaged with via a door knocking exercise and/or arranged meetings, with the business manager/owner, or if unavailable, an employee available at the time of door knocking. See Appendix B for feedback received.

Businesses raised a range of issues due to the proximity, scale and nature of the works. Issues included: • • • • • • • •

The need to retain pedestrian access.

The need to retain vehicle access to properties, access to on-site car parking, and to loading areas.

The need to retain or minimise disruption to on-street parking.

The impact of noise, vibration and dust on business from construction work.

The need for ongoing communication to enable forward planning.

The impacts on business viability and the associated impact on mental health.

The impact on the local road network and resulting traffic effects.

The impact of the temporary/permanent closures of the Porters Avenue and Normanby Road level crossings.

A face to face meeting was held with the Uptown Business Association – refer to Section 6.1 above.

6.7. Open Information Sessions Page 32

| Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan The information sessions were attended by a total of 42 individual parties, including residents, business owners/employees and commuters. Attendees were primarily interested in understanding more about the broader programme of works for the Mt Eden Station, the Mt Eden station closure, including communication around alternative public transport options, the impact of road closures and road diversions as a result of the works and transport effects. Two attendees also expressed interest in joining the CLG. SIBD representatives and SMEs were present at the information sessions and were available to discuss SIBD implications of the broader project.

6.8. Community and Business Liaison Group The Mt Eden CLG consists of a total of 49 members, including residents, property owners, businesses and interest groups. SIBD SMEs attended two CLGs on the 24/02/2020 and 11/05/2020.

The CLG on the 24/02/2020, was attended by a total of three CLG members and two CLG guests attended. This included business owners, and property owners/residents.

A range of SMEs were available to answer queries, including the SIBD team. The key comments from the CLG related to: • • • •

The construction programme; Noise, vibration and dust impacts on residential properties and businesses; The impacts on transport (including public transport and rail crossings), access and car parking (particularly on-street)/loading; and The communication strategy for transport disruption and/or closures.

Draft DWPs were provided to the CLG and an online CLG was subsequently held on the 11/05/2020.

The CLG was attended by twenty-one CLG members. This included business owners, and property owners/residents.

A presentation on the construction works and impacts was provided by the project team and SME presented on construction noise and vibration , air quality and SIBD issues. The key comments from the CLG related to: • • •

•

Noise impacts after 19:00h; Dust impacts on surrounding properties; The impacts on transport and access (including the use of oversize vehicles, the position of traffic lights, pedestrian access via the station and the whether temporary bus stop locations will be made permanent); Pedestrian counts to monitor pedestrian footfall during the construction period.

Responses to the above queries were provided by the relevant SME and are included in the corresponding DWP.

6.9. Summary of Key Issues The key issues raised during the face to face meetings from feedback summarised in Appendix B are: • • Page 33

Access disruption/restrictions to properties, on-site carparking and loading areas, particularly for deliveries for vehicles and pedestrians.

The impact of the loss of on-street car parking both during construction and post construction. | Mt Eden Main Works

Social Impact and Business Disruption Delivery Work Plan •

• • • • •

The impact of the temporary/permanent closure of the level crossings, particularly in relation to any changes to commercial/heavy vehicle movements (including the impact of this on residential amenity).

Dust, noise and vibration nuisance associated with construction works.

Uncertainty over the timing of works.

Closure of Mt Eden Station during construction.

Assurance of continuity of utility services (e.g. power and water), as loss of utilities can disrupt business activity.

The impacts on business viability and the associated impact on mental health.

These issues have informed the preparation of the Mitigation Implementation Plan (Section 8) which details the mitigation measures to respond to the above issues.

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Social Impact and Business Disruption Delivery Work Plan

7. Summary of Issues Identified and Response Provided in Technical Assessments In addition to this SIBD DWP, the Mt Eden Main Works Outline Plan is supported by a range of other DWPs and Management Plans. A number of these documents identify mitigation methods which are relevant to mitigating social impact and business disruption impacts, albeit from a specific subject matter perspective.

Table 7-1 summarises the issues raised from the affected community and identifies the relevant DWP/MP. For a complete overview of the DWPs and MPs refer to the CEMP. Table 7-1: Summary of Issues and DWPs

Issue

DWP / MP

Objective

Relevant Section

Air Quality, Dust and Odour Issues.

Air Quality Delivery Work Plan (AQ DWP)

Section 6: Monitoring Requirements Section 5: Management Procedures

Public Transport (including the closure of Mt Eden Station)

Communication and Consultation Plan (CCP) (which includes the Disruption Management Communications Plan (DMCP))

The objective of the AQ DWP is to detail the best practicable option to avoid dust and odour nuisance being caused by construction works and to remedy any such effects should they occur.

The objective of the CCP is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the construction of the City Rail Link.

Sections 6. Communication Strategy and 7. Protocols, Processes and Contract Details.

The CCP states the purpose of the DMCP is to manage disruption relating to the closure of Mt Eden Station, permanent closure of the Porters Avenue level crossing, and the temporary closure of the Normanby Road level crossing.

Transport, Access and Parking Delivery Work Plan (TAP DWP)

Transport, Access and Parking (including rail crossings) Page 35

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Transport, Access and Parking Delivery Work Plan (TAP DWP) (which

The objective of the TAP DWP is to so far as is reasonably practicable, avoid, remedy or mitigate the adverse effects of construction on transport, parking and property access.

The objective of the TAP DWP has been described above.

Sections 4: Proposed Traffic Management Section 5: Assessment of Effects

Sections 4: Proposed Traffic Management

Social Impact and Business Disruption Delivery Work Plan Issue

DWP / MP includes the Rail Crossing Management Plan (RCMP))

Objective The purpose of the RCMP is to specify the mitigation measures required for each traffic management phase to ensure that the impacts on the safety of the rail crossing for all road users (including vehicles, cyclists and pedestrians) and rail users can be effectively managed.

The objective of the CCP has been described above.

Communication and ongoing updates

Communication and Consultation Plan (CCP) and further consultation requirements identified in the DWPs

Noise and Vibration

Construction Noise and Vibration Delivery Work Plan (CNV DWP)

The objective of a CNV DWP is to detail the best practicable option to avoid, remedy or mitigate adverse effects on a receiver resulting from construction noise that does not comply with the Project Noise Standards.

Noise and Vibration

Site Specific Construction Noise Management Plan (SSCNMP)

The objective of a SSCNMP or SSCNVMP is to detail the best practicable option to avoid, remedy or mitigate adverse effects on a receiver resulting from construction noise or noise and vibration that does not comply with the Project Standards.

Site Specific Construction Noise and Vibration Management Plan (SSCNVMP)

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Relevant Section Section 5: Assessment of Effects

Section 6: Communication Strategy Section 7: Protocols, Processes and Contract Details Sections 6, 7 and 8: Predicted Levels Section 9: Mitigation and Management Section 10: Communication Section 11: Monitoring Section 12: Effects in Buildings Appendix C: Site Specific Management Plans Section 3: Receivers and Building Types Appendix C: of the CNV DWP

Social Impact and Business Disruption Delivery Work Plan

8. Mitigation Implementation Plan 8.1. Introduction SIBD effects will be mitigated through the suite of DWPs and MPs required under the CRL designation and resource consent conditions.

This section of the SIBD DWP sets out the mitigation actions to be implemented in relation to the main works and responds to the requirements of CRL designation condition 61. These actions have been developed in part from the feedback received from the affected community. Additionally, mitigation of the specific concerns raised by individual affected parties is set out in Appendix B.

8.2. Roles and Responsibilities The key Link Alliance personnel responsible for the delivery of the actions and recommendations in this SIBD DWP are identified in the tableError! Reference source not found. below.

Table 8-1: Roles

Role Mt Eden Station Project Manager NAL Deputy Construction Manager Mt Eden Station Construction Manager Environmental and Sustainability Manager Communications & Engagement Manager Senior Communications & Engagement Advisor (Mt Eden Station) Senior Communications & Engagement Advisor (NAL works) Social Impact and Business Disruption Lead Mt Eden Development Response Manager

Name Thibaut Lâ&#x20AC;&#x2122;Hopital/Glen Kirk/ François Pageron Nick Adams Dave Harris/TBC Sarah Sutherland Rachel Blundell Sonya Leahy Helen Jansen Kim Hardy /John Daly Diana Veitch

The contact details and responsibilities of the Mt Eden Community Manager, SIBD SMEs and Development Response Manager are detailed within Appendix F. Refer to the CEMP for further detail on the roles, responsibilities and contact details of other key personnel.

8.3. Designation and Resource Consent Conditions The Link Alliance are required to comply with all relevant CRL designation and resource consent conditions. This will be achieved via the implementation of the CEMP, DWPs, MPs and ongoing compliance with the conditions.

An important tool for keeping the affected community informed are the Planning sections of the CRL website. These sections include an explanation of key planning terms, the designation and resource consent decision notices and documentation for the main works area (including copies of the CEMP, DWPs and MPs).

The Mt Eden Communications & Engagement Team will be responsible for sharing this information and also promoting the CRL website. Responses to queries will be provided by the appropriate SME, via the Mt Eden Communications & Engagement Team.

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Social Impact and Business Disruption Delivery Work Plan

8.4. Continuous Up to Date Engagement Continuous and up to date engagement will be provided by the Link Alliance, with the Mt Eden Communication and Engagement Team being a point of contact for the affected community. The Team will: • •

Inform the community / key stakeholders of the project, construction milestones, programme and progress.

Notifying project neighbours / key stakeholders and in-proximity parties of project works that may affect them, resulting mitigation measures to minimise the possible disruptions and regular liaison with the affected community.

Engagement will include: a) Courtesy visits and /or email updates to businesses and residents to check in with parties regarding the main works. The purpose being to share information so residents and businesses can plan ahead, and also obtain feedback on any issues of concern and identify pathways for their resolution in liaison with the appropriate SMEs. b) Project progress meetings with businesses and residents, to confirm the project programme and when scheduled works will take place. c) Provision of advance notice to businesses and residents on the scope of works on a regular basis in line with the Communication and Consultation Plan. This is necessary to ensure businesses and residents can plan ahead and so that businesses can advise customers in advance of their arrival. d) Engagement will be via the channels below to provide multiple opportunities for engagement with the affected community via: • • • • • • • •

Works notification letters Local drop-in sessions Monthly email newsletters On-site signage for key traffic shifts or changes to public transport Digital communications including website updates and social media updates to CRLL’s channels on Facebook and Instagram Advertising and campaigns for major traffic shifts or changes to public transport Regular CLG meetings Regular meetings with key stakeholders

In the event that face to face communication is restricted, such as the COVID-19 Level 3 and 4 restrictions between March and May 2020, the communication approach will be reviewed, and appropriate channels (telephone, email and online meetings/conferences) will be used. Refer to the CCP for further details of the approach to Communications during Covid-19 restrictions.

8.5. Construction Team Briefings The Mt Eden Station Project Manager will arrange for all construction staff to be briefed prior to their arrival on site and ensure they are fully aware of the project obligations to stakeholders within the area of the construction works. Refer to the CEMP for further details regarding inductions and training. This will include a requirement to treat adjoining businesses, residents and community groups as ‘project neighbours’ and ensure that, as far as practicable, the day to day actions around Page 38

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Social Impact and Business Disruption Delivery Work Plan the periphery of the site and the interface with the public areas is respectful and as considered as possible.

The construction staff briefings will be updated to respond to feedback from the continuous engagement with the affected community and following discussions with community organisations which represent and/or support vulnerable groups in the community. Refer to 8.14 for measures relating to vulnerable groups.

8.6. Collaboration The Link Alliance will work proactively with Auckland Council, council-controlled organisations, including Auckland Transport (AT), and the Local Board to mitigate the impacts of construction within the affected community.

The Link Alliance continues to meet regularly with the Uptown Business Association to discuss initiatives and opportunities to work together.

The Link Alliance will work closely with AT to raise public awareness of travel disruption including the temporary closure of Mt Eden Station, the closure of the Porters Avenue level crossing and the temporary closure of the Normanby Road level crossing.

8.7. Noise and Vibration Disruption A Construction Noise and Vibration DWP (CNV DWP) has been prepared to manage, monitor and mitigate the effects on receivers of noise and vibration from the main construction works. The CNV DWP will be implemented throughout the construction period. Site Specific Construction Noise and Vibration Management Plans (SSNVMPs) will be implemented for ‘notable noise and vibration receivers’ and ‘sensitive receivers’, as defined in the designation conditions, as well as properties (receivers) where the construction noise or vibration limits are predicted to exceed the limits specified in the CRL designation conditions.

In addition to the CNV DWP and SSCNVMPs, the Link Alliance will proactively engage with the affected community to allow businesses and residents to plan ahead for noisy activities. Affected parties will be provided with advance notice of construction works commencing and an understanding of noise levels. This engagement will also explain the need for mitigation measures, such as noise mats, which may result in temporary impacts on visibility. The engagement will be led by the Mt Eden Communications & Engagement Team in conjunction with the Acoustics SME.

8.8. Transport Access and Parking Disruption Disruption to transport, access and parking during the main works will be managed, monitored and mitigated through the Transport, Access and Parking (TAP) DWP. The relevant mitigation measures are summarised below.

8.8.1. Property Access Access to all private residential and commercial properties will be maintained, including on streets where through traffic is diverted, as far as practicable, for the duration of the Mt Eden Station works.

If any access to properties (vehicular, pedestrian etc) are to be closed for temporary periods of time for critical work, then property owners and leaseholders will be consulted with at least two weeks Page 39

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Social Impact and Business Disruption Delivery Work Plan prior to the closure. This will be undertaken by the Mt Eden Station Communications & Engagement Team with the agreed arrangement and timing conveyed to the residents or business at least 48 hours before the closure. Details of impacts on identified properties and proposed mitigation measures to address these, are outlined in section 5.8 of the TAP DWP. The affected community and the Uptown Business Association will be given advance notice of the traffic management measures prior to their implementation

8.8.2. Vehicular Access The main works will generally take place within the rail corridor between the Dominion Road flyover to the west and the SH1 Motorway fly-over to the east.

Vehicular access along Mt Eden Road will be maintained at all times. In accordance with CRL designation condition 30.1(a) at least two traffic lanes (one in either direction) will be retained during the construction of the Mt Eden Road Bridge.

The Normanby Road level crossing will be temporarily closed to vehicles for approximately six months from Q3 2021 – Q2 2022 to construct the grade separated crossing. In accordance with CRL designation condition 30.1(b) the Mt Eden Road and Normanby Road intersection shall be signalised and a second traffic lane shall be provided on the Boston Road approach to its intersection with Mt Eden Road during the crossing closure.

Changes to vehicular access will be proactively communicated to members of the affected community.

8.8.3. Rail Level Crossings The main works involves construction activity at a number of rail crossings, which currently vary between at-grade level crossings and grade-separated crossings. These crossings are: • • • •

Porters Avenue / Wynyard Road level crossing, Fenton Street / Ngahura Street pedestrian level crossing, Mt Eden Road bridge, and Normanby Road level crossing.

The TAP DWP includes a Rail Crossing Management Plan (RCMP) to address the particular traffic risks associated with undertaking construction work in proximity to live track and level crossings. The RCMP will specify the mitigation measures required for each traffic management phase to ensure that the impacts on the safety of the rail crossing for road users, including cyclists and pedestrians, and rail users can be effectively managed.

8.8.4. Pedestrian and Cyclist Access Pedestrian facilities in the vicinity of the main works is primarily in the form of footpaths as well as rail crossings at Porters Avenue/Wynyard Road, Ngahura Street and Normandy Road.

Pedestrian access, with a minimum footway width of 1.5m, around the construction work areas will be maintained, albeit with diversion around construction areas. In accordance with designation Condition 30.1(o), a 1.8m wide footpath will be maintained on the northern side of Boston Road.

Safe temporary pedestrian and cyclist crossing facilities will be provided at the rail crossings for the duration of the works.

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Social Impact and Business Disruption Delivery Work Plan Traffic Management Plans (TMPs) will be implemented to ensure that all routes meet accessibility requirements, with appropriate ramps and gradients for all users. Accessibility auditing will be undertaken by the Development Response Manager in conjunction with AT and stakeholders.

Wayfinding signage will be provided to guide pedestrians requiring access to properties, alongside proactive communication by Link Alliance.

8.8.5. Public Transport The main works will require the closure of the existing Mt Eden Station, resulting in disruption to access to public transport. Construction works occurring on the Mt Eden Road rail bridge will also require the relocation of a number of bus stops in proximity to these works.

The Link Alliance is implementing a disruption management campaign plan with AT to raise awareness of alternative travel options and public transport changes.

8.8.6. Parking and Loading The TAP DWP identifies loading zones in the vicinity of the main works area as being present on Ruru Street, Nikau Street, Enfield Street, Auburn Street and New North Road. Due to the distance of these from the CSAs and construction areas it is not foreseen that CRL will have an impact on these loading facilities. If required wayfinding signage will be displayed to alternative loading zones.

Across all stages of the main works, the work zones will at various stages occupy areas on Mt Eden Road, Normandy road, New North Road, Enfield Street, Fenton Ave, Porters Ave, Ngahura Street and Boston Road. Parking restrictions will be required on these roads at various times to provide for construction access and activities. A key impact on on-street parking will result from the works occurring on Boston Road and Normandy Road in association with the realignment of the roundabout and grade separation of Normandy Road, and works occurring adjacent to Fenton Avenue and Porters Avenue.

Notification and communication regarding on-street car parking changes will be undertaken in conjunction with AT.

8.8.7. Disruption Management Campaign Plan Link Alliance will implement a Disruption Management Campaign Plan (DMCP) for managing disruption relating to the closure of Mt Eden Station, the permanent closure of the Porters Avenue level crossing, and the temporary closure of the Normanby Road level crossing. The DMCP will clearly identify and effectively communicate how disruption will impact on all stakeholders, such as public transport users and motorists, businesses, residents and visitors to the area.

Link Alliance will work with AT to develop and implement proactive communications for all transport users notifying them of the disruption and planned mitigations, including details of ATâ&#x20AC;&#x2122;s accessible travel9 and travel plan10 resources. These measures will also help mitigate the loss of on-street car parking.

Wider communication and engagement will be led by the Mt Eden Communications & Engagement Team with input from SMEs as appropriate. This includes regular meetings with key businesses to 9

https://at.govt.nz/bus-train-ferry/accessible-travel/ https://at.govt.nz/driving-parking/ways-to-get-around-auckland/working-with-businesses/workplace-travelplanning/travel-plan-resources/ Page 41 | Mt Eden Main Works 10

Social Impact and Business Disruption Delivery Work Plan ensure that they are aware of the works and the impact on the traffic network and can pass this information on to staff, visitors and employees.

8.8.8. Construction Traffic Construction vehicles which can be expected as part of the works will predominantly include heavy vehicles (trucks), concrete trucks, material delivery vehicles and other contractor vehicles. These vehicles and their movements have the potential to result in disruption to business and impact on the wider community.

The key impacts of construction traffic will be on the operation of the overall transport network (particular from heavy truck movements) as well as potential conflicts between pedestrians, private vehicles and construction activity at access points. Feedback identified disruption to access and deliveries by construction traffic (particularly heavy vehicles) as a particular issue. To minimise disruption construction access points will be managed by a Traffic Controller (during active site hours). Where practicable, truck movements will be restricted to the Arterial network (as defined in the Auckland Unitary Plan). Construction traffic movements will be guided by the overarching TMPs which will be implemented for each stage of the works, in order to as far as practical minimise disruption.

8.9. Utility Disruption Disruption to utilities has the potential to not only be an inconvenience but, in some cases, also have a significant impact on the ability for a business to operate, and potentially result in increased operating costs, and on the amenity of residents.

Advanced communication of planned network service suspension or outages through the implementation of the CCP will ensure businesses and residents are aware of any disruption and can plan ahead.

8.10.

Air Quality

An Air Quality (AQ) DWP has been prepared for the main works. The AQ DWP identifies various activities located within the vicinity of the works which may be sensitive to dust nuisance including residential apartments and houses, commercial premises (inclusive of retail, offices etc), bars, restaurants, education centres, community facilities and churches, and Mt Eden Corrections Facility.

In order to minimise and avoid impacts on the surrounding community, dust and odour mitigation measures are recommended in conjunction with ongoing monitoring and engagement with the community. The measures are set out in detail in the AQ DWP.

8.11.

Visual Amenity

The main works will impact on the amenity values of the affected community, through the presence of construction works, including the removal of trees (27 trees along the southern side of Boston Road to the east of the roundabout).

Feedback from the SIBD consultation identified that trees (notably those located on Boston Road) provided amenity value to the area. Replacement trees or soft landscaping is not proposed during construction. Replacement planting will be undertaken as part of the public realm reinstatement on completion of construction of the main works (and subject to a separate OPW).

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Social Impact and Business Disruption Delivery Work Plan

8.12.

Community Safety

The Link Alliance will utilise Crime Prevention through Environmental Design (CPTED) measures throughout the construction period in relation to the layout of construction works.

Matters such as lighting, the placement of construction hoardings, access control at site entrances, installation of CCTV, and maintaining public footpaths that are free of obstructions and trip hazards will primarily be the responsibility of the construction teams. These matters are addressed in the CEMP for the main works and will be implemented in line with CPTED and with the objective of maintaining visibility and connectivity within the area.

CPTED audits will be completed by the Development Response Manager following major changes to layout and recommendations implemented as far practicable.

The Link Alliance will support the Uptown Business Association and the NZ Police in their initiatives and will meet regularly throughout the construction period to discuss issues relating to anti-social behaviour, crime and opportunities for further collaboration.

8.13.

Vulnerable Groups

The Link Alliance will discuss the measures needed to assist any homeless person displaced as a result of the works and to ensure the construction sites are safe and secure, with appropriate bodies, such as with the NZ Police, Auckland Council or Auckland City Mission.

Contractor briefings will include information on how to handle a range of issues/situations, including: • • •

how to approach rough sleepers; how to deal with illegal activity; or dealing with an emergency situation on site.

Alternatively, the briefing will include details of available training.

8.14.

Health and Wellbeing

The Link Alliance will support the health and well-being of the affected community by providing proactive communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Link Alliance will provide information on how to contact practical help agencies - including external helplines, local mental health services, counselling and support agencies. This information will be made available in pamphlet form using multiple channels such as info@cityraillink.govt.nz, the CRL project website, and local project information centres.

ADHB’s mental health clinic at 5 Porters Avenue is a stakeholder with specific needs. In line with the CCP Link Alliance will provide regular updates and seek regular feedback during construction works.

The feedback will be monitor and review impacts as part of the SIBD monitoring plan.

Link Alliance will continue to work with the affected community, and through the CLG it will offer workshops for affected parties to address topics such as coping with stress, resilience, staying positive through difficult times, looking after self, and strategies for managing challenging situations.

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Social Impact and Business Disruption Delivery Work Plan These workshops would be facilitated by appropriately qualified professionals such as counsellors, psychologists, and business advisors.

8.15.

Development Response Plan (DRP)

DRP measures will be implemented throughout the construction works, where appropriate and practical, to mitigate SIBD impacts on affected parties. A range of DRP measures are set out in Appendix E and the responsibilities of the Development Response Manager are set out in Appendix F. The DRP measures have and will continue to be developed in consultation with Uptown Business Association and the affected community.

In response to feedback from the affected community, the Link Alliance will, when practicable: • • •

Stage work to minimise disturbance, including co-ordinating works on an area basis so that re-work and consequential additional disruption is not required.

Hoardings and fencing can be removed when they are no longer required and it is safe to do so.

Use Perspex on hoardings to create visual interest.

8.16.

Business Disruption

The NoR SIA stated that the CRL project will generate both economic opportunities and impacts. The Assessment of Environmental Effects for the CRL NoR process, prepared in 2012 stated that “a key purpose and driver of the CRL is to make the city centre more accessible, resulting in an anticipated increase in economic performance, and create changes in land use, development opportunities, and intensification (particularly around stations)”.

The CRL project will in the longer term generate positive outcomes both locally and regionally, and may also give rise to short-term positive impacts during the construction process which will be supported where practicable and feasible. The affected businesses however have identified a number of concerns with the impacts of the construction works on them.

The issues raised by affected businesses are summarised in Table 8-2 below, together with the recommended actions.

Table 8-2: Business Disruption Issues and Actions

Issue Identified

Actions

Loss of on street car parking.

• •

Impacts from construction works and associated construction traffic including business and customer access, servicing and deliveries, and traffic congestion

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•

•

The approach to parking is set out in the TAP DWP. Businesses will be notified of car parks being lost.

Wayfinding signage to alternative parking locations will be provided if practicable.

Access to be maintained to businesses with measures in place, as far as practicable, to ensure that truck deliveries and servicing can occur.

Businesses will be notified if temporary disruption to access and truck movements may be required.

Social Impact and Business Disruption Delivery Work Plan Issue Identified

Actions •

Impact on public transport services (for staff and customers), particularly from the closure of Mt Eden Station.

•

Support community health and wellbeing

•

•

• • •

Traffic Management Plans prepared on a site specific and area basis, as required.

Implementation of the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead.

Collaboration with AT who will lead on providing updates on public transport changes.

Pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Refer to Section 8.14 of this SIBD DWP Provide opportunities for face to face communications.

Regular meetings with the ADHB Mental Health Clinic to understand the issues experienced at the site during the Project and the effectiveness of mitigation measures Development response measures including: • ‘Open for business’ publicity • Wayfinding strategy implemented • Open mesh fencing • Perspex in permanent hoardings • Supporting events in conjunction with Uptown Business Association

Visibility of businesses

•

Regular communications on construction staging and timing and what to expect on weekly, monthly and longer-term basis

•

Ongoing and pro-active implementation of CCP to assist with forward planning.

•

Mt Eden Communications & Engagement Team will be a point of contact to discuss issues.

On-going review of construction staging and timeframes to minimise impacts of works in proximity to key businesses.

Consideration of timing of works to avoid busy periods for businesses, including lunchtime trade for restaurants and fast food outlets.

•

Minimise impediments and ease of pedestrian access to premises along roads

• •

8.17.

Pedestrian access to be maintained at all times to all properties. Any disruption to be minimised and communicated in advance.

Pro-active pedestrian movement planning – DRPs, including hoarding design and wayfinding signage and lighting.

Contamination

Contamination works, including asbestos removal, will be undertaken in accordance with the Contamination DWP for contamination encountered in soils and in accordance with the CEMP for asbestos in buildings.

The Mt Eden Communications and Engagement team, with input from SMEs, will be available to answer any questions or concerns from the affected community on asbestos removal. Information and updates will also be provided as part of the communication strategy for the enabling works to the affected community.

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Social Impact and Business Disruption Delivery Work Plan

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Social Impact and Business Disruption Delivery Work Plan

9. Issues and Public Enquiries 9.1. Introduction Public enquiries are managed by the Mt Eden Communications and Engagement Team and will be handled in line with the CCP. SMEs, including SIBD SMEs, will input into answers to public queries as appropriate.

9.2. Queries and Complaints Process Any party is able to make general enquiries via the CRL email info@cityraillink.govt.nz and freephone 0800 CRL TALK (275 8255). Additionally, parties affected by the works will be able to make enquiries via the mteden@linkalliance.co.nz email which was provided during the consultation exercise undertaken for this SIBD DWP. A record will be kept of queries and complaints received. This record will include: • • • • • • •

A description of the complaint; The relevant DWPs the complaint relates to; Mitigation measures undertaken in response to the complaint; Who is responsible for mitigation of the complaint; Who is responsible for mitigation of the complaint; Timeframes for addressing the complaint, including when the complaint is resolved; and Any affected parties.

Complaints and queries will be reported in the annual report of this SIBD DWP (see Section 10.3 Annual Report).

In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised with the SIBD SMEs and other SMEs (refer to Section 6 of the CCP).

9.3. Disputes Resolution Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this SIBD DWP, disputes may arise relating to: • •

Social impacts and business disruption Claims of financial loss due to construction effects on businesses in proximity to the works

With respect to SIBD related complaints/disputes, these will be handled in line with the complaints process set out in Section 7 of the CCP.

9.3.1. Public Works Act 1981 Financial impacts and compensation is outside of the scope of this SIBD DWP. Financial compensation is a matter under the Public Works Act 1981 (PWA), however any claims received by the Link Alliance will be forwarded to CRLL. A claim for financial compensation under the PWA is a possibility for affected parties who are significantly affected by the project. The PWA entitles affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

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Social Impact and Business Disruption Delivery Work Plan To pursue any claim under the PWA for financial compensation as a result of the project, an affected party will need to lodge their claim with CRLL directly. Further information on the PWA is available on the CRLL website11.

11

https://www.cityraillink.co.nz/public-works-act

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Social Impact and Business Disruption Delivery Work Plan

10. Reporting 10.1.

SIBD Monitoring Plan

The Link Alliance will monitor SIBD impacts throughout the construction process through ongoing engagement with the affected community, via the CLG and direct engagement, and from a variety of primary and secondary sources as detailed in the SIBD Monitoring Plan (Appendix G).

SIBD monitoring will collect data to: • • • •

Monitor the affected communities experience and perception of SIBD impacts.

Monitor the effectiveness of the identified Mitigation Measures.

Monitor for any changes in the community profile of the area.

Complaints and Public Enquiries Monitoring.

Wider monitoring will be undertaken in accordance with the relevant designation conditions and DWPs. There will be ongoing collaboration and discussion amongst the project team to address issues and impacts on the affected community.

10.1.1. Community Liaison Group Reporting The CLG will meet regularly, at least every three months, over the course of the construction works and will be an opportunity for CLG members to ask question or to raise social impact and business disruption concerns.

SIBD SMEs will monitor feedback received at CLG meetings to measure SIBD impacts and the effectiveness of the mitigation measures. Mitigation measures will be reviewed in light of CLG feedback.

10.1.2. Regular Engagement Regular engagement will be carried out in line with the CCP and will include the weekly drop-in information session and ‘meet the project team’ events. These events will provide an opportunity for the affected community to comment on the construction works and the mitigation measures.

In addition, the Development Response Manager and Mt Eden Communications & Engagement Team will liaise with affected parties on a frequent basis in relation to the DRP and wider mitigation and will seek to resolve issues with the construction team.

10.1.3. Data Sources A range of primary sources will be reviewed to monitor changes in the profile of the affected community, the extent of impacts and the effectiveness of the mitigation measures. These measures include: • • • • • • Page 49

Census and local board data Transport data Area based spending data Street frontages vacancy rates CPTED Audits DRP Audits, including accessibility audits

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Social Impact and Business Disruption Delivery Work Plan

10.2.

Monthly Reporting to Auckland Council

The Link Alliance will provide monthly reporting to Auckland Council, demonstrating how the works continue to be undertaken in accordance with all the relevant DWPs/management plans and CRL consent conditions. If issues raised are significant and material, and require a revision to this SIBD DWP, including the mitigation implementation plan, the DWP will be updated and submitted to Auckland Council for approval.

10.3.

Annual Report

The SIBD SMEs will prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed.

An SIBD focused engagement exercise will be carried out to inform the preparation of an annual report in accordance with CRL designation condition 61.8. This will collect feedback from the affected community on their experience and perception of SIBD impacts. The feedback will be measured against the feedback received as part of the engagement for this SIBD DWP. The annual report will be presented to the CLG. The annual report will be informed by the SIBD Monitoring Plan and this will be made available on the CRLL website.

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Appendix A: Record of CLG, Independent Peer Review, Auckland Council and Mana Whenua Feedback A1. CLG Comments

CLG Feedback

Response

Will pedestrian counts be used to monitor business disruption?

Pedestrian counts do not form part of the monitoring plan for Mt Eden as the construction works are largely contained within the existing rail corridor and construction compound areas.

Monitoring of business disruption impacts will be undertaken via engagement with the business community and Uptown Business Association and the other methods set out in Section 10 and Appendix G. The Link Alliance will also collaborate with AT in relation to the station closure and the implementation of alternative travel arrangements. These arrangements (and associated monitoring) will be led by AT.

A2. IPR Comments Topic/ Comment SIBD DWP purpose and its relationship to NoR SIA and Outline Plan process

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Recommendation

Response

1) In Section 1.3 of the SIBD DWP, the issue of “disturbance to affected parties” with regards to “potential dust, noise, vibration…” has been removed from the list. I suggest this omission is a mistake and that this SIBD DWP’s purpose and scope involves an analysis and identification of ‘environmental-related’ issues that can potentially have impacts on health and wellbeing, way of life and quality of life, and should be reinstated.

1) Section 1.3 corresponds with the Enabling Works SIBD DWP and includes reference to the loss of amenity for residents, community services and businesses as a result of construction activities.

2) Section 1.4, includes a commentary upon ISCA and the IS credit requirements that are reproduced in Appendix H. I find this inclusion

Section 1.4 provides an explanation that the Link Alliance is seeking Infrastructure Sustainability Council of Australia (ISCA) Infrastructure Sustainability (IS) rating for the CRL project. Appendix H sets out the

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The bullet points also correspond with Condition 61.2 of the CRL designation.

Social Impact and Business Disruption Delivery Work Plan somewhat problematic, adding little of substance to the SIBD DWP, noting it should be removed for the following reasons: - The SIBD DWP process and CCP are different. The former is a process that involves engaging with affected communities to identify, assess and manage potential social impacts. The latter sets out general methodologies by which the SIBD DWP might be prepared alongside the community, as well as being a management strategy derived (although not exclusively) from the findings of the SIBD DWP to manage and mitigate impacts through the SIBD DWP (CEMP and other DWP’s) implementation. In my opinion both the SIBD and CCP constitute the ‘engagement strategy’ as outlined by the ISCAS IS Technical Manual.

- I have concerns about the effectiveness of the SIBD DWP engagement process, particularly in relation to hearing and understanding the potential issues and impacts that may be experienced (or perceived to be experienced) by residents in the locally affected community.

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relevant Sections of the SIBD that meet the requirements and references the CCP. Given the purpose of the SIBD to support the OPW for a railway the inclusion is not unusual and will help deliver a wider sustainability benefit for the affected community.

For the purposes of SIBD engagement opportunities have been provided for residents and businesses to engage with SIBD SMEs via the door knocking, the CLG and invitations to Information Sessions. The level of engagement with the affected community has provided the SIBD SMEs with sufficient understanding of the impacts on properties within the affected community area.

- The CCP is the only document listed in Appendix H as the ISCA required ‘engagement strategy’. There is no evidence provided in the SIBD DWP that the community has been informed of the CCP or provided an opportunity to have input into it. The SIBD DWP draft was completed for review on 20 March 2020, following a CLG meeting over I month previously (24 February 2020) which may appear to compromise designation condition 7.4(d) regarding the requirement for feedback on the development of this and other DWP’s, including the CEMP.

DWPs were provided to the CLG in advance of the meeting on the 11/05/2020. Section 6.8 of the SIBD has been updated with details of the CLG.

- The CCP for the Mt Eden Main Works has not been provided by the project team for review by the peer reviewer, in addition this peer review process as per Designation Conditions 11 states that the role of the peer reviewer is in regard to review the CEMP and DWP (in this case the SIBD).

Therefore, there is some false expectation generated by Appendix H that this peer review contributes to CRL to meet its ISCA Credit Requirements.

The peer review of the SIBD whilst required and undertaken primarily to meet the requirements of Condition 11, also demonstrates the requirements for an independent review under the ISCA rating.

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Social Impact and Business Disruption Delivery Work Plan Project Profile

Project Community Profile

SIBD DWP S 4.4 – Engagement with residents.

‘Residents’ comprise a significant Page 53

3) Section 3 provides only a high-level summary of the project main works activities and lacks sufficiently detailed descriptions of the type, method, duration, location and timeframe of the construction works on which to validate the identification and assessment of the potential social and business impacts upon the community profile. The draft SIBD DWP should be revised to explain in practical terms what stages 5-12 include and how they will be likely experienced by affected parties ‘on the ground’ on a dayto-day basis. Moreover, the SIBD DWP would be improved if further description of the active construction zones outlined the location and proximity of affected parties, including existing buffering and/or sensitivity to noise, vibration and dust issues.

4) The SIBD DWP’s community profile has improved from previous SIBD DWP’s relating to Early Works, Demolition and Normanby Enabling Works outline plans, and it is noted that 2018 census data has now been included.

However, there is still a lack of detail and knowledge regarding the residential population in the locally affected area. There still exists a focus on buildings or properties, rather than residents and household make-up within them, which then leads to broad assumptions that everyone within a property of residential apartment block will be impacted in similar, general ways. In particular, I have outlined key residential apartment buildings that I feel their households warrant further analysis and improved engagement so as to better understand their composition and the likelihood of impacts that may arise from their location and household types that occupy them.

An analysis at mesh block level (meshblocks 0542502, 0542600, 0421200, 0421000, 0419706) provides a wealth of information regarding the affected community, rather than a focus on properties.

The construction staging, and methodologies are described in Sections 2.3 and 2.4 of the CEMP. This includes detailed plans which shows the relationship with the affected community.

5) For the reasons I have stated in this peer review, I remain concerned about the level of engagement and feedback received from residents and households potentially affected by the construction activities. I question whether the approach has enabled the SIBD DWP team to satisfactorily identify and assess potential impacts that may be experienced or perceived to be experienced by those living close to the project area. As reflected in Appendix B, a large number of project brochures and information flyers have been placed in household letter boxes and yet it is not entirely clear

For the purposes of SIBD engagement opportunities have been provided for residents and businesses to engage with SIBD SMEs via the door knocking exercise, the CLGs (face to face and online) and invitations to Information Sessions. The level of engagement with the affected community has provided the SIBD SMEs with sufficient understanding of the impacts on the affected community. Following the door knocking exercise 42 parties attended the information sessions.

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The mitigation measure set out in Section 8 will be applied (where impacts occur and the measures are practicable) on a day to day basis throughout the construction works.

The demographic profile has been informed by census data collected from the Auckland Counts website. This is at a Statistical Area 2 data level. This level of census data alongside site visits to inform the Local Profile and the other sources referenced in Section 4 provides a good understanding of the affected community.

Social Impact and Business Disruption Delivery Work Plan stakeholder group that are ‘in-proximity’ affected by the Project.

However, the SIBD DWP does not clarify whether how many/ whom have been engaged and what their feedback and comments are.

Page 54

how well these methods have stimulated further engagement, comments or feedback regarding impacts from locally affected households.

6) The SIBD DWP should be amended to state clearly which residents were spoken to and how during its preparation and, if not, why not. The SIBD DWP could provide more clarity as to the location of where attendees of the Information Sessions live. My concern is the issue of coverage and whether or not potentially affected residents are aware of the construction activities that will occur, and have had sufficient opportunity to voice and represent their concerns, as well as had these concerns addressed through engagement and impact assessment with the project team.

The feedback collected from the door knocking exercise is recorded in Appendix B of this SIBD DWP and the SIBD DWPs for the Main Works and Enabling Works.

7) I understand that the design of ‘gated’ or enclosed apartment blocks makes it very difficult for the project team to engage with these residents and households, but I would caution that these apartments have large concentrations of populations and the majority of which overlook, are adjacent to, or border the Mt Eden construction sites. I am concerned that people and families living in the residential apartments located along Normanby Road, Enfield Street, Akiharo St, and those to the north of the railway line between Porters Avenue and Ngahura Street will be the most adversely affected and do not appear to be sufficiently represented in the feedback. In a number of cases, the property owners or Body Corp representatives have been engaged, but we continue to lack an understanding of the make-up, concerns and issues or potential sensitivities or vulnerabilities of the households that comprise these apartments. I suggest an alternative strategy of engagement for these types of residences is necessary going forward.

SIBD SMEs have provided opportunities for engagement with affected community members on the stated streets. The engagement collected from these streets has allowed the SIBD SMEs to have a sufficient understanding of the actual and potential impacts of construction works. In addition, understanding of the impacts has been informed by discussions with the Mt Eden Communication Team and other SMEs.

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An overview of the information session feedback and attendees is contained at Section 6.7.

On-going engagement will be undertaken by the Mt Eden Communication Team and in line with the CCP.

Social Impact and Business Disruption Delivery Work Plan

The identification and management of impacts

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8) Given that the project brochures and leaflets are the first and largely only â&#x20AC;&#x2DC;touchâ&#x20AC;&#x2122; of communication many locally affected households and businesses will have with the Project (particularly those not already engaged) their distribution does not equate to social impact assessment.

Moreover, it should not be assumed that limited or no feedback from the leaflet drops relates to no impacts of significance. I suggest that these brochures and leaflets, should paint a clear and realistic picture of what construction activities and methods will be involved up front so as to inform people and help them decide whether they need further information or not. In my mind, the current approach to residences relates to one-off engagement activities and does not reflect opportunities for regular contact with the Project Team. Again, alternative engagement strategies, particularly for residents is necessary.

The distribution of flyers does not equate to SIBD assessment and was not intended as a substitute. Flyers have been used to provide the affected community with an additional opportunity for engagement with SIBD SMEs at the information sessions.

9) A site visit confirmed comments from the SIBD DWP author that ongoing and future construction activity is relatively well contained within the two main active construction zones, which do provide a barrier to mitigate against visual amenity impacts at ground level. However, of concern are issues of noise and vibration, as well as air quality. In Section 8 of the draft SIBD DWP these impacts are summarised, referring the reader to the relevant DWP for details of their management and mitigation, but the SIBD DWP currently lacks any specific discussion relating to where SSNVMPs and AQ DWPs will be implemented and in relation to what impacts that have been raised and by whom. There is a need for the draft SIBD DWP to clarify whether these mitigation strategies will address the potential impacts not just known sensitive receivers, but also in proximity residential apartments.

10) In particular, I note that the apartments situated north of the railway line between Porters Avenue and Ngahura Street are older in design and appear to lack modern insulation, unlike some of the more modern, affluent builds in the area. I suspect that families and households within them will suffer more from the construction activities (in terms of noise, air quality, vibration) and would recommend further investigation and some specific mitigation strategies to improve living conditions if deemed necessary.

Air Quality and the SSNVMP are addressed at 8.16 and 8.7 respectively.

The AQ DWP, CNV DWP and SSNVMP and the role these documents play in mitigating SIBD impacts are also referenced in Section 7.

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The level of feedback collected is sufficient for the SIBD SMEs to understand potential impacts and concerns amongst the affected community.

SIBD engagement is undertaken for the purpose of understanding SIBD impacts for this DWP, a wider engagement strategy is led by the Mt Eden engagement team in line with the CCP. This includes information on construction impacts.

Noise, air quality and vibration are addressed within the Section 8 of the SIBD, however reference should also be made to the respective DWPs/MPs as set out in Section 7.

The Link Alliance will also respond to comments and feedback from the affected community on these matters if raised.

Social Impact and Business Disruption Delivery Work Plan

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11) I find the analysis of social and business impacts associated with the closure of Mt Eden train station to be somewhat deficient. As part of a mitigation strategy, AT will necessarily support patrons living and working in the area affected to find alternative means of local transportation as a mitigation strategy throughout the ensuing three or so years. However, I feel strongly that the different impacts on different parts of the affected community lacks any assessment or consideration, such as the ability to sell property; for businesses to attract customers and retain staff; whether there will be an increase in private vehicle use by residents and commuters, including how children will access schools, and the second-order impacts on family or personal stress, road safety, health from emissions, and so on.

The SIBD DWP should be remedied to include such an analysis.

Transport, access and parking disruption is considered at Section 8.8, including the measure to mitigate the closure of Mt Eden Station.

12) I continue to stress that the DRP, as an impact management plan, remains a cookie cutter list of activities, rather than a well-resourced and managed plan. Similarly, the SIBD Monitoring Plan (Appendix G) is a cut and paste from the K-Road and Aotea Station SIBD DWPs, lacking alignment to the specific social impacts and business disruption impacts for Mt Eden. I agree that a monitoring plan is necessary and should be led by the SIBD team to include the four areas, data sources and timing summarised in the tables included in the Appendix. However, at this stage it lacks the following details: - An integrated framework of impacts and issues to be monitored, including those being managed and monitored by other relevant DWPs; and - A well-resourced and integrated process to implement and evaluate the findings of the monitoring plan to document and enable ongoing learning and improvements to all mitigation strategies.

As I have stated previously, the point is that without a framework of impacts or issues to be investigated it is unclear what the Monitoring Plan is gathering data on. I would like to see the SIBD Monitoring Plan to reflect the specific impacts or effects that are being managed through the Mt Eden Main Works CEMP. For example, I note that pedestrian street counts as a data source have been removed from this iteration. Moreover, that surveys

A detailed response has been identified as a mitigation measure within Section 8. Examples of development response measures have been included in Appendix E, and a detailed DRP will be implemented throughout construction works by the Development Response Manager for Mt Eden.

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The Link Alliance will collaborate and support AT in relation to the Mt Eden Station closure as set out in Section 8.6.

The SIBD DWP has been prepared to meet the requirements of condition 61.2.

Note the response to the CLG on Pedestrian Counts, and the Link Alliance will collaborate with AT to support alternative public transport options and associated monitoring. Available data will inform the SIBD Monitoring Plan.

Social Impact and Business Disruption Delivery Work Plan

Role of the CLG

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regarding the uptake of alternative public transport options or private vehicle use might also be a useful data set that could be collected.

19) According to Section 6.8 of the SIBD DWP, only three of a total of 49 listed members of the CLG attended the 24 February meeting. This, again, suggests that the CLG is not performing according to its designation condition purpose or that the strategy or approach to running these meetings is ineffective. I would like the SIBD DWP to explain this poor performance, and outline necessary changes that would enable deeper, more meaningful engagement with its membership and how feedback other than in physical meetings (particularly reflecting on the social distancing measures required by COVID-19 responses) would be made possible.

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As part of SIBD engagement SIBD SMEs distributed information on the CLG providing an additional opportunity for members of the affected community to join. This is in addition to the engagement methods used by the Mt Eden Communication Team for the CLG. At the CLG on the 11/05/2020 20 members attended. This was an online conference in response to COVID. The CCP has been updated with a section on Communications during Covid19 restrictions and states that there has been an emphasis has been placed on digital communication, including emailed updates and newsletters, briefings, web, media and social media.

Social Impact and Business Disruption Delivery Work Plan A3. Auckland Council Comments Document SIBD DWP

AC Feedback The CEMP was unavailable for review, so it is difficult to comment on the construction impacts based on the limited details in the SIBD DWP- this will create a challenge for the IPR too.

The nature of the SIBD DWP is that it has touch points in numerous other documents.

The SIBD DWP is too reliant on cross referencing, particularly as many documents were not available for draft review. This SIBD DWP should work more as a standalone document, with summary explanations, impacts and mitigations captured within it.

Figure 3.1 is very blurred.

Staged drawing detailing areas with overlapping work programmes would be a useful addition.

Response -

SIBD DWP

P 20- 21 This data is now out of date. There should no longer be a need to report the 2013 census data as the local board area data is available for the 2018 census directly from the stats.govt.nz site. https://www.stats.govt.nz/tools/2018-census-placesummaries/waitemata-local-board-area

SIBD DWP

P28 Information sessions- 42 attended but what was the target? What proportion of the population does this number represents? Were details of attendees noted?

Population data from the Local Board Area Demographics Report Card for Albert-Eden and WaitematÄ has deleted from the SIBD. Data relating to the employment profiles of each local board has been retained as relevant and contained with published Council documents.

The information sessions were open to the community as a whole and details of the information session was distributed widely to ensure that the affected community had the opportunity to discuss SIBD impacts.

SIBD DWP

SIBD DWP

Section 7 provides a summary of where SIBD related issues are addressed in other Technical Assessments.

Section 8 considers the SIBD Impacts and refers to other DWPs where relevant.

Figure 3-1 provides an outline of the proposed works and their location. The construction staging, and methodologies are described in Sections 2.3 and 2.4 of the CEMP.

For the purposes of SIBD data collection 42 attendees, alongside the door knocking exercise and CLG has provided a good insight into the community and its perception of impacts.

SIBD DWP

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P28 Details of attendees need to be collected in the consultation stages so that measures to engage any groups missing from the consultation can be targeted.

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Attendees at the Information were invited to complete a mailing list. An overview was completed at Section 6.7 of the SIBD. Attendee details were collected, and the attendees will be added to the mailing list for updates / community newsletter.

Social Impact and Business Disruption Delivery Work Plan

SIBD DWP

P31 please state the target population not just those that were successfully engaged.

To give an understanding of how much of the affected community were engaged.

SIBD DWP

The Auckland District Health Board (ADHB) raised concerns regarding impacts from construction works, particularly noise and vibration, and the disruption this would cause to services provided at its community mental health care facility. Consultation Auckland District Health Board is not recorded in Appendix B. There is no explanation of how their concerns are being addressed. The CNV DWP identifies the ADHB as a sensitive receiver, but does not describe how impacts are mitigated? Or whether this was conveyed to the ADHB?

This list alongside the data collected within the SIBD will inform future consultation, which will be carried out in line with the CCP. The information sessions were aimed at the affected community as a whole (see Figure 5-1) and were attended by local residents, employees of local businesses, interested parties from surrounding areas, and passers-by. Refer to Figure 6-1 for the geographical spread of feedback.

SIBD consultation with ADHB was undertaken during the enabling works stage. Feedback is summarised in the Main Works SIBD DWP and detailed in the Enabling Works DWP. The mitigation measures contained within Section 8 address the concerns raised.

Ongoing meetings have been held between members of the project team and ADHB in relation to the implementation mitigation.

The MT Eden Communication Team will continue to engage with ADHB in line with the CCP (refer to Section 6.5.13).

SIBD DWP

SIBD DWP

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Bear Park Childhood Centre, located on Akiraho Street, have raised concerns relating to noise and vibration effects (particularly the impact on sleeping areas), concerns with safety relating to asbestos removal, and disruption to public transport.

Consultation with Bear Park Childhood Centre is not recorded in Appendix B. So, there is no explanation available for how their concerns are being addressed?

Table 7-1 & Sec 8.8.7 Details of the content of the disruption management plan should be included in this document. It is a critical part of the mitigation measures for many of the issues raised by the community in this report. It is unclear how consultation with the community has been effectively undertaken without access to this document.

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SIBD consultation with Bear Park Childhood Centre, was undertaken during the enabling works stage.

Feedback is summarised in the Main Works SIBD DWP and detailed in the Enabling Works DWP. The mitigation measures contained within Section 8 address the concerns raised.

The MT Eden Communication Team will continue to engage with Bear Park Childhood Centre ADHB in line with the CCP (refer to Section 6.5.12).

An overview of the Disruption Management Campaign Plan is set out at Section 8.8.7 and the wider consultation strategy is set out in the CCP.

Social Impact and Business Disruption Delivery Work Plan

SIBD DWP SIBD DWP

SIBD DWP

P37 states Refer to the CEMP for further detail on the roles, responsibilities and contact details of other key personnel. This document is unavailable at time of review.

P37 sec 8.4 and P43 sec 8.13 Considering COVID-19, vulnerable groups should be expanded to include those who will be unwilling or unsure about attending meetings or having doorstep consultation. Provision for immunocompromised and elderly should be included so that they are not excluded from any ongoing consultation opportunities.

The document should include a section on measures required should the COVID-19 alert level go back up. Particularly how regular engagement can be continued, including the monitoring plan. Also, how social distance can be maintained in limited access areas- for example, pavements enclosed by hoarding with a width of 1.8m would not be sufficient to maintain social distance.

The Disruption Management Campaign Plan will be implemented by the Link Alliance in conjunction with AT as a mitigation method and a communication tool. It is not prepared

by SIBD SMEs but will be informed by SIBD engagement.

SIBD engagement was completed prior to the COVID 19 lockdown with the exception of the CLG online meeting on 11/05/2020.

The CCP has been updated with a section on Communications during Covid-19 restrictions and states that there has been an emphasis has been placed on digital communication, including emailed updates and newsletters, briefings, web, media and social media.

The communication team has also been available by email and phone call. Phone calls have provided an opportunity for engagement with individuals that are not digitally literate.

SIBD DWP

SIBD DWP

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Appendix B. As many of the businesses will have been significantly affected by COVID19, it is recommended that a second round of consultation is attempted to check whether they have any new concerns. There are also significant numbers that have yet to be contacted (particularly on Akiraho Street, what is the plan to try and engage with them again?

Appendix B. Several of the receivers identified as sensitive in the CNV DWP, have not been engaged according to Appendix B, for example 25 â&#x20AC;&#x201C; 27 Enfield St -Miro

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Section 8.4 has been updated.

SIBD Engagement was undertaken prior to the COVID-19 lockdown with the exception of a CLG undertaken via an online video call.

Properties on Akiraho Street were provided with information on the project and the opportunity to engage with SIBD SMEs at the information sessions (in addition to door knocking).

Ongoing consultation was be led by the Mt Eden Communication team in line with the CCP (with input from SIBD SMEs as required). Feedback will inform the annual review of the SIBD and if significant reported monthly to Council.

SIBD SMEs have provided opportunities for engagement with affected community members on the stated streets. Note that

Social Impact and Business Disruption Delivery Work Plan Apartments, 2, 4, 6, 8, 10, 12 & 14d Haultain, 25, 27, 29 & 29A Brentwood Avenue (list not exhaustive). Please explain why these sensitive noise receivers have not been part of the SIBD consultation process?

additional records are contained within the Mt Eden Enabling Works and Normanby Road DWPs. The engagement collected from these streets has allowed the SIBD SMEs to have a sufficient understanding of the actual and potential impacts of construction works. In addition, understanding of the impacts has been informed by discussions with the Mt Eden Communication Team and other SMEs.

SIBD DWP, CNV DWP & TAP DWP

Following the site visit I noted that several residential properties are located adjacent to the site entrance where the spoil trucks will exit on to the public road. There is no mention of the impact of these truck movements on the residents in any of the DWPs. Have they been taken into consideration?

A4. Mana Whenua The SIBD DWP was issued to Mana Whenua in May 2020 for review.

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Construction traffic is addressed at Section 8.8.8 of the SIBD DWP.

Social Impact and Business Disruption Delivery Work Plan

Appendix B: Affected Community Feedback from Door Knocking Exercise February and March 2020 Additional recent and relevant feedback from the affected community is contained within: â&#x20AC;˘ Appendix B of the Mt Eden Enabling Works SIBD DWP (CRL-MTE-RME-LKA-800022) â&#x20AC;˘ Appendix B of the Normanby Road Early Works SIBD DWP (CRL-MTE-RME-LKA-PLN-800009)

Address/Property

Tenants/Occupier

Meeting Summary

8 Mt Eden Road

Cityside Baptist Church

8 Mt Eden Road

Art Studio Collective

16-18 Mt Eden Road

GAS Petrol Station

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session Info session invite / flyer drop 2.03.2020

Feedback

Mitigation

Access and Transport

Refer to the TAP DWP.

Owner commented that he had concerns about traffic disruption on Mt Eden Road and the potential impact of this on traffic to his business

Refer to mitigation measures set out under section 8.16 Business Disruption.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

40 Mt Eden

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EMACS Group Ltd

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SIBD door knock to property Too busy - Left brochure - Mt Eden Station info sheet and flyer with details of information session

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

40 Mt Eden

Graham & Co Solicitors

SIBD door knock to business spoke with office staff

Access, Transport and Parking

Some staff do catch the train so will be impacted - aware of Grafton station as an alternative.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Noise

Refer to TAP DWP

Havenâ&#x20AC;&#x2122;t heard much from the demolition and other activities - only when there is a highpitched sound.

Refer to CNV DWP

Some staff and visitor car parks on site.

Have experienced disruption from works occurring on Mt Eden Road [utilities investigation] - have had to close the windows facing the street. This is an issue when it is warm as there is no air conditioning in the building.

40 Mt Eden

New Zealand Underwater

40 Mt Eden

Lifetime - Advice For Life

SIBD door knock to property Closed - Left brochure, Mt Eden Station info sheet and flyer with details of information session Vacating premises soon - didnâ&#x20AC;&#x2122;t want any information

Other Staff mentioned that they were moving soon thought that EMACs may be shifting into the space.

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Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

40 Mt Eden

The Active Lifestyle (Gym)

40 Mt Eden

Moselen & Co Chartered Accountants

SIBD door knock to property Closed - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to business spoke with owners

Feedback

Mitigation

Access, Transport and Parking Staff and visitor parking located on site - access off Mt Eden Road.

Would usually use Boston Road to access the motorway so will be disruption.

Staff do not generally use the train.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Refer to TAP DWP

Other Building already shakes when trains go past other tenants in building have noted that windows have cracked.

37 Mt Eden Road

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The Spreading Tree

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SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

67 - 69 Mt Eden Road

Keepsake Tattoo

SIBD door knock meeting with staff

Access and Transport

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Main concern is closure of Mt Eden station as this is one of the main source of foot traffic past their business - foot traffic is important.

Staff park out the back and customers generally park on the roads in surrounding area.

Noise and Dust Have experienced dust on cars out the back only staff cars Not really concerned about construction effects havenâ&#x20AC;&#x2122;t experienced anything much to date 71 - 75 Mt Eden Road

Suave Barbershop

1 Akiraho Street

Eden Oaks Apartments

Busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session in letter box SIBD meeting held with Body Corp representative 11.03.2020

Access and Transport 20 apartments, many residents use the train.

Noise and Dust Question regarding whether the main works will generate significant dust.

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Refer to TAP DWP Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Refer to Section 6.16 Business Disruption.

Refer to AQ DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Supports the undertaking of a building condition survey.

Communication Ongoing communication requested.

28 Akiraho Street

David Harrop and Diane Harrop

SIBD door knock meeting with owner

Other No significant concerns regarding the proposed main works.

Access and Transport Currently walk/ drive to Mt. Eden Station.

Pedestrian access to the station is via a private gate and questioned if this will be maintained.

Amenity, Noise and Vibrations Not terribly disturbed by noise, questioned if there will be additional noise from new train services. Not sure if balustrades to the front of the house have loosened as a result of vibrations.

1/26 Akiraho Street

2/26 Akiraho Street Page 66

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SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station

Refer to TAP DWP. The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

24 Akiraho Street

22 Akiraho Street

20 Akiraho Street

18 Akiraho Street

16 Akiraho Street

14 Akiraho Street

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Meeting Summary

info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Other Owner mentioned the house will be on the market from March

Mitigation

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

12 Akiraho Street

10 Akiraho Street

8 Akiraho Street

6/ 6A Akiraho Street

4 Akiraho Street

2 Akiraho Street

2 Enfield Street

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BDG Architects

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Meeting Summary

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer

Feedback

Mitigation

Social Impact and Business Disruption Delivery Work Plan

Address/Property

2 Enfield Street

3 Enfield Street

Tenants/Occupier

Meeting Summary

Simpson Dowsett Meggit Lawyers

with details of information session SIBD door knock meeting with Partner

Horse and Trap

SIBD meeting with owners and duty manager

Feedback

Mitigation

Other Indicated that they thought that BDG Architects (Malcolm Brown) designed the building at 2 Enfield Street Business effects/disruption Opening hours generally 11am â&#x20AC;&#x201C; 2am â&#x20AC;&#x201C; busy times lunch/after work If possible good if disruptive works/deliveries could occur earlier in the day.

Visibility Maintaining visibility from existing train station /Mt Eden Road/bus stops important.

Communication Communication/being informed are important.

Access, Transport and Parking Ability for staff and customers access on-site parking are important. Previous issues with construction staff taking up all the car parking on the street.

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The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Concerns about use of Enfield Street by trucks/heavy vehicles etc – previous experience with trucks blocking the road and impacting traffic flow.

Mitigation

Refer to TAP DWP

Staff and customers use the train – closure of station a big loss. Customers often visit premises then use train to get to stadium - noted previously used promotions for buses to take people to special events e.g. All Blacks games.

Servicing and Deliveries Deliveries occur via large trucks through carpark – need to keep access and car park clear.

Previously had issues with access to, and through, the car park being disrupted by construction traffic.

Construction Effects, Noise and Dust

Access to the business and for deliveries/servicing will be retained.

Acknowledge there will be construction related effects – minimise impact.

Being a hospitality business and having an outdoor seating/dining area, noise and dust are a concern. Have previously experienced some issues with dust in the past. Ideally particularly Page 70

| Mt Eden Main Works

Refer to CNV DWP. Property has been flagged as also requiring a SSCNVMP to be prepared.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

noisy activities could occur in the morning before lunch busy period.

Other Had issues in the past of construction staff/contractors using the street as a ‘break area’ – was intimidating for customers.

29 Enfield Street

1/29 Enfield Street

Just Hockey/ Cricket Express

Laundry Corp Group

SIBD door knock meeting with owner

SIBD door knock meeting with owner

Queried what would be done if works significantly impacted his business – referenced Albert Street issues.

Access and Transport A few staff use train, but most drive. Works are unlikely to cause disruption. Most customers drive to the shop as a destination.

Access and Transport

Refer to TAP DWP

16 staff - 3/4 use train/walk. Not too concerned works will impact on deliveries. The road closures may increase more pedestrian flow/ movements.

Access to the business and for deliveries/servicing will be retained.

Other Comment Unaware of Mt. Eden Station closure.

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| Mt Eden Main Works

Refer to DRP. Business was made aware of the limitations of ‘hardship fund’ (for Aotea station and assoc. with delays to certain section of works). On-going communication with LA important – work with the business.

Refer to TAP DWP

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

29 Enfield Street

LANcom Technology

SIBD door knock - brief chat with office admin staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access and Transport

Refer to TAP DWP

60 - 70 staff - most catch train or walk to work

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

SIBD door knock meeting with owner

No concerns.

30 Enfield Street Corner Mary Street and Enfield Street

GF/30A Enfield STreet

Eden Bistro

Other Comment

Platform

SIBD door knock meeting with staff

Questioned what works will take place behind Life Church/ behind Horse and Trap and the old Mt Eden Station.

Access and Transport Staff do not use train. Business unlikely to be disrupted.

G01/30 Enfield Street

Perspective Immigration and Education

25/33 Enfield Street

Bell's Mart

36 Enfield Street

Bakers Delight NZ Limited

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| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info

Refer to TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

38 Enfield Street

1 Lauder Road

Tenants/Occupier

Meeting Summary

New Zealand School Trustees Association

sheet and flyer with details of information session SIBD door knock - brief chat with office admin staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Mt Eden Corrections Facility

Meeting with Clare from corrections facilities

Feedback

Mitigation

No concerns.

Refer to TAP DWP Access and Transport Staff use trains and are aware of closure.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Access, Transport and Parking What is the best way to inform visitors/ emergency services/ policy/ lawyers of detour routes during works? Peak visitation occurs during the Christmas period. Saturdays, Mondays, Public Holidays and school holidays are busy periods for the Mt Eden Corrections Facility.

Refer to TAP DWP The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

The NZ Police required 24/7 access to the Custody Unit.

Noise and Vibration What level of vibrations will be generated? Will the vibrations from the train services set off alarms? Sustained vibration will have an affect on Page 73

| Mt Eden Main Works

Refer to CNV DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

the alarm system. In addition, police cars may also be impacted upon.

Other Will there be any disruption to utility services?

14 - 18 Normanby Road

Citta Outlet/Citta Limited

SIBD door knock meeting with owner

Access, Transport and Deliveries The business has regular deliveries/couriers.

Access unlikely to be affected. Concerns regarding road closure. May experience congestion. Staff use train/bus or walk.

Noise and Vibration Not too concerned regarding noise, but concerns raised regarding vibrations given nature of business e.g. lamps/lighting.

Other comment Pedestrian bridge access across Normanby Road is very convenient. May require signage for delivery during construction works.

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| Mt Eden Main Works

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

Access to the business and for deliveries/servicing will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to CNV DWP Refer to TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

14 - 18 Normanby Road

Isentia

SIBD door knock meeting with staff

Access

Refer to TAP DWP

Not many deliveries to the business so unlikely to be affected. 7 staff members who drive/ park in existing on site car spaces. May be congestion impacts for clients.

Access to the business, on-site parking and for deliveries/servicing will be retained.

Other comment Will there be impacts to existing buildings / disruptions to existing telecommunication services or recording servers? The firm has international clients.

14 - 18 Normanby Road

Tertiary Education Commission

SIBD door knock meeting with staff

Access and Transport 17 staff members drive/ bus to work.

Other Comment Will businesses close to the train line be affected? Specifically access to/from Office Max.

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| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

Refer to TAP DWP. Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Access to the business will be retained.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

14 - 18 Normanby Road

Shield

SIBD door knock meeting with staff

Access and Transport

Refer to TAP DWP

18 staff members - train is main form of transport. Concerns raised regarding congestion/ traffic disruption. Will advise visitors of traffic disruptions.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Access to the business will be retained.

Other comments Will access to building be disrupted? Will services/ utilities be disrupted?

14 - 18 Normanby Road

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Envivo

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access and Transport 60 staff members - a number use trains

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements and will work with AT who will lead on providing updates on public transport changes.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

20 Normanby Road

Pulse Energy

SIBD door knock meeting with staff

Access, Transport and Parking

Refer to TAP DWP

80 - 90 staff - some catch train/bus - will need to travel slightly further from Grafton/ Kingsland stations. Staff and visitors use on site car park.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Noise and Vibration

Access to the business and on-site parking will be retained.

No major concerns raised.

Refer to CNV DWP 31A Normanby Road

Artisan Wallpaper

SIBD door knock meeting with owner

Access, Parking and Deliveries Refer to TAP DWP 30 - 40 staff - most drive and park on site.

Customers can still access the showroom.

Deliveries via vans park within the car park.

Other Comment â&#x20AC;&#x201C; Communications What can the company send to clients to warn of traffic conditions?

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| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

with the CCP by the Communication and Engagement Manager.

31A Normanby Road

The Landing

31B Normanby Road

At Your Request

31C Normanby Road

Conference Company

32 Normanby Road

OfficeMax, AHS Security Hardware, Active Electrical Suppliers

33A Normanby Road

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Webbs

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session Meeting held at OfficeMax offices.

Access, Transport and Parking Refer to TAP DWP. Key concern is the potential impacts to existing access to/from Normanby Road. Will there be additional detour signs in place to redirect customers?

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access to the business will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

35B Normanby Road

Deneefe and Corada

35B Normanby Road

Nook Staging

35C Normanby Road

Osmand Signs

35D Normanby Road

Advanced Archery

35D Normanby Road

DCM

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with staff

Feedback

Mitigation

Access and Transport

The Link Alliance will implement the CCP and DCMP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead and will work with AT who will lead on providing updates on public transport changes.

16 staff - most travel by train.

Noise, Vibration and Dust Blasting around tunnels will cause vibrations. The current building has asbestos roofing/ceilings and Page 79

| Mt Eden Main Works

Refer to the CNV DWP in relation to vibration impacts.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

vibrations will result in generation of asbestos dust.

Concerns regarding reporting from Marshall Day - this document should be reviewed. Would like to obtain copies of reports/ modelling when they become available.

49 Normanby Road

Normanby Road Vet Clinic

51-63 Normanby Road

Cory's Electrical, Big Colour, Sabato

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session Meeting with Dilworth Trust Board, Cory's Electrical and Sabato

| Mt Eden Main Works

Refer to Contamination Delivery Work Plan (C DWP) in relation to asbestos.

DWPs are subject to an independent peer review and submitted for Council approval. DWPs will be uploaded to the CRL website.

Access, Transport and Parking

Refer to TAP DWP.

Key concern is the potential impacts to existing access to/from Normanby Road.

Access to the business will be retained.

Other

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Aware of project - would like to be notified in advance of 6 month closure of Normanby Road.

Would like notification in PDF form to send to customers.

Page 80

Mitigation

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

2 Boston Road

Boffi Studio

SIBD door knock meeting with owner

Business info/effects

Mitigation

Due to nature of business (high end interiors) customers are generally by appointment rather than walk-ins i.e. not a 'retail' store Access, Transport and Parking Main access with some staff parking on Walter Street (to the rear) - otherwise staff park on surrounding streets - one customer car park out the front (off Boston road) Noted that traffic is already bad down Boston Road Majority of employees drive - no one catches the train at present

Refer to TAP DWP Access to on-site parking will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Noise Not too concerned regarding construction noise existing garage business to the rear (off Walter St) is quite noisy anyway.

4 Boston Road

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Alan K Tong Associates Limited

| Mt Eden Main Works

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

4 Boston Road

Dress for Success

SIBD door knock meeting with manager

Business info/effects Operating hours: Mon-Fri 9.30-2.30pm and Sat 10-1pm Business - Helps women in need dressing and preparing for interviews etc Access, Transport and Parking People using service travel there by a variety of means, including train. Noted impact on people travelling from out west in particular due to station closure.

Parking is already an issue in the area. Only access to premises is from Boston Road.

6 Boston Road

SME Financial

6 Boston Road

Cuisine Magazine

17 - 25 Boston Road

Mt Eden Community Corrections

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| Mt Eden Main Works

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session See comments for 1 Lauder Road

Mitigation

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

Access to the business will be retained where practicable. Refer to TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

27 Boston Road

Brodie European

SIBD door knock meeting with owner

Access, Transport and Parking

Refer to TAP DWP.

Traffic congestion already in the area

Access to the business and on-site parking will be retained.

Concerns around access and parking - will things be worse due to works? Noted impact of previous work on parking area to front of workshop.

Noise and Dust

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Noise is not an issue due to nature of business (mechanics workshop) Dust not a significant issue but does get annoying if customers cars are covered in dust - was an issue with the previous works/building works near by 31 Boston Road

Cpk Limited / Goody

31A Boston Road

Designer Wardrobe

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| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Adjacent business (Exit Films - see below) indicated Designer Wardrobes were vacating the premises soon

Refer to AQ DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

33 Boston Road

Exit Films

SIBD door knock meeting with staff

Business Film production company offices / meeting spaces Access, Transport and Parking Most staff drive to work Car park to rear of building for staff and visitors currently sufficient but noted that car parking in the area is generally an issue

Amenity effects Queried whether the trees along Boston Road (in the road reserve) would be impacted - would like them to remain

Other Noted that adjacent business (Designer Wardrobe) were moving from premises shortly.

39 Boston Road

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Seventh Day Studio

| Mt Eden Main Works

SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer

Mitigation

Refer to TAP DWP Access to the business and on-site parking will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Replacement trees or soft landscaping is not proposed during construction.

Replacement planting will be undertaken as part of the public realm reinstatement on completion of construction of the main works (and subject to a separate OPW).

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

41 Boston Road

ilabb

43 Boston Road

Boxing Central

Meeting Summary

with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

Feedback

Mitigation

Business effects Previous works in Boston Road caused significant disruption to his business through impact on traffic, access and due to significant delays to works programme. Resulted in a loss of customers and change in customer habits.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Due to nature of the business (a gym) if it is too much effort to access the business customers will not come or go somewhere else that is more convenient.

Refer to TAP DWP on Access with additional mitigation proposed in the DRP.

Health and Wellbeing Noted that previous works caused significant stress

Refer to section 8.14 of this SIBD

Access, Transport and Parking Queried whether access could be maintained over level crossing via a temporary bridge.

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| Mt Eden Main Works

Refer to TAP DWP.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Already traffic congestion in the area - concerned that works on Boston Road would make it worse.

When traffic is bad cars avoid the area. Parking already an issue

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Other

45, 47-49 and 53 Boston Road

J.A Russell Ltd

55 Boston Road

Atelier Textiles

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with manager

Concerned about project programme and potential delays (as with previous works) communication of programme and any delays important. Did not want works info left.

Spoke to staff member who gave name of contact who is understood to be the key contact person for the company.

Business info and effects Textiles business- showroom/sales

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| Mt Eden Main Works

Deliveries

Refer to TAP DWP.

Deliver trucks use Nugent Street with access to Warehouse via there. Only smaller trucks/couriers use Boston Road entrance.

Access to the business, on-site parking and for deliveries/servicing will be retained.

Access, Transport and Parking

Affected parties will be notified of wider road works and traffic management in line

Social Impact and Business Disruption Delivery Work Plan

Address/Property

65 Boston Road

Tenants/Occupier

Omron Electronics

Meeting Summary

SIBD door knock meeting with staff

Feedback

Mitigation

Customer/staff car parks at front of site or otherwise park in surrounding area. Main showroom access off Boston Road. Staff generally drive.

Access, Transport and Parking

with the CCP by the Communication and Engagement Manager.

Main access to warehouse/offices is via Nugent Street - some staff use Boston Road access.

Car parking area at the front of the site

Access to the business and on-site parking will be retained.

Refer to TAP DWP.

Other Recently had windows facing Boston St replaced dust and noise not such a concern 65 Boston Road

Page 87

PDQ Print

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP and AQ DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

71 Boston Road

The Project, Mediaworks

Comms/SIBD meeting with key contacts

Business effects Guest attendance is an important part of the show - need to minimise potential impacts on them as much as possible as will impact on show if do not attend.

Mitigation

Refer to mitigation measures set out in section 8.

Currently no charge for guests therefore if it is too hard to access property/no parking etc they wonâ&#x20AC;&#x2122;t attend - already experience a drop in guest numbers if it rains.

Access, Transport and Parking Easter closure of level crossing expected to have little or no impact.

Only access to parking area, property and for deliveries is via the Boston Road entrance. Not a lot of deliveries - for things such as a set change where there would be an increase in deliveries indicated timing can likely be managed around key work periods where disruption is at its peak.

Have approximately 50 guests per night attending the show ('The Project'), usually from approximately 6.15pm - 7.45pm. Guest generally use on street parking on Boston Road and Nugent Street.

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| Mt Eden Main Works

Refer to the TAP DWP

Access to the business, on-site parking and for deliveries will be retained Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Noise and Vibration Construction effects - same concerns as noted previously - mainly noise and vibration.

Avoidance of sensitive times to minimise potential impacts/disruption by works important.

Further feedback was obtained from residents, members of the public and local businesses via the Information Sessions (refer to Section 6.7), and CLG meetings (refer to Section 6.8) CNV DWP

73 Boston Road 75 Boston Road

Leuschke Kahn Architects SoundWave Services Limited

SIBD door knock - brief discussion with owner SIBD door knock meeting with owner

Didnâ&#x20AC;&#x2122;t want to speak with us about the project or take any information material Access, Transport and Parking Most staff drive, one gets bus Mount Eden Road important access route.

Customer car parks onsite

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to TAP DWP measures.

75B Boston road

Page 89

Kennerley & Co Chartered Accountants

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Transport Staff currently drive and do not use train

Affected parties will be notified of wider road works and traffic management in line

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

with the CCP by the Communication and Engagement Manager.

12 Water Street

Float Culture

Meeting with Anton (owner) and Monica (General Manager)

Noise and Vibration Complaints from customers during early works with regard to vibration. Air borne noise is not an issue given the rooms are sound proofed. Each appointment is for 1 hr. Peak periods are after 4pm and during the weekends (Friday Sunday). Require advanced noticed regarding construction works/ piling - how long? It is suggested that a defined window of time is provided so as to allow windows of uninterrupted services. Suggestion: Limit work hours after 4pm and on weekends. Requires clearer communication well in advance of works.

35 Brentwood Avenue

Brentwood Avenue Seventhday Adventist Church

33 Brentwood Avenue

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

| Mt Eden Main Works

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Access, Transport and Parking Key concern is the closure of Porters Ave and the need to turn right onto Dominion Road currently very difficult with existing intersection will likely have to detour.

Page 90

Refer to CNV DWP

Refer to the TAP DWP The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Also concerned that more trucks will use Brentwood Ave to access to commercial area as a result of closure - impact on amenity.

with AT who will lead on providing updates on public transport changes

Concern re. potential impact on car parking in the area if more people use back entrances to commercial premises because of closure Mainly use buses and car to get around husband uses the train to get to Newmarket Noise Typically, home during the day - noise is a concern Other Aware of project - previously dealt with the property team re. works on/under her property (possible land take/lease arrangements) 1/31 Brentwood Avenue

2/31 Brentwood Avenue

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| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

3/31 Brentwood Avenue

29 Brentwood Avenue

29A Brentwood Avenue (Ground Floor Flat)

Pragdip Khastgir

29A Brentwood Avenue

27 Brentwood Avenue 1/25 Brentwood Avenue

2/25 Brentwood Avenue

Meeting Summary

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with tenant

Feedback

Mitigation

No particular concerns.

Currently uses Mt Eden station as a walk through to Mt Eden road

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Does not use train

Refer to TAP DWP

Transport

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock brief meeting with owner SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock brief meeting Left brochure, Mt Eden Station

Occupier moving house and did not provide feedback on the CRL.

Just moved in.

Transport

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| Mt Eden Main Works

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

info sheet and flyer with details of information session

Feedback

Mitigation

Does not drive so public transport important, closure of train station not ideal

allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to TAP DWP

3/25 Brentwood Avenue

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

4/25 Brentwood Avenue

23 Brentwood Avenue

No particular concerns - is at home during the day Transport Doesnâ&#x20AC;&#x2122;t generally use public transport - drives, but typically doesnâ&#x20AC;&#x2122;t use rail crossing at Porters Ave.

21 Brentwood Avenue

19 Brentwood Avneue

Keith Shackleton

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

No particular concerns re. construction impacts due to separation from rail corridor Access and Transport Effects

Page 93

| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Changes to driving route as a result of crossing closure - access to motorway on-ramps

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Daughter at MAGS (school), uses train or bus will have to review travel options Concerns re. increase in traffic (particularly trucks) using Brentwood to get to commercial area in Fenton and Haultain Streets - noted not necessarily in favour of traffic calming measures as potential to prolong/increase noise as vehicles slow down and speed up again.

19A Brentwood Avneue

Father/Father inlaw of owners/occupants of 19 Brentwood)

1/17 Brentwood Avenue - Possibly now one property 2/17 Brentwood Avenue - Possibly now one property 9 Brentwood Avenue

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SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to the TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

1/7 Brentwood Avenue

2/7 Brentwood Avenue

5 Brentwood Avenue

3 Brentwood Avenue

1 Brentwood Avenue (alt. 7 Wynyard Road) 2 Brentwood Avenue

4 Wrights Spur

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Meeting Summary

Feedback

Mitigation

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with sister of owner/tenant - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Transport

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info

Mainly uses bus to commute to town

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

5 Wrights Spur

3 Wrights Spur

Jamali

Meeting Summary

sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with tenant

Feedback

Mitigation

No particular concerns Transport and Access Use public transport - mostly bus Need to ensure pedestrian access over rail line particularly Mt Eden Road

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

6 Wrights Spur

Fireworks Professionals Limited

17 Sylvan Avenue West

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SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting - too busy to chat, Left Mt Eden Station info sheet and flyer with details of information session

Social Impact and Business Disruption Delivery Work Plan

Address/Property

2 - 106 Harold Street (even numbers only) 16 Nugent Street

18 Nugent Street 31-33 Nugent Street

Tenants/Occupier

Left brochure, Mt Eden Station info sheet and flyer with details of information session NZ Cleaning Supplies Ltd

ECC 'Level One' (outlet store) Ideal Electrical Auckland City

31-33 Nugent Street

Rexel Lighting

37 - 39 Nugent Street

ECC Limited

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Meeting Summary

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SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session See 37 Nugent Street SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Mitigation

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

40 Burleigh Street

Ibex

SIBD door knock meeting with staff

No particular concerns re construction effects.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Transport Boston Road is already busy - if gets worse will need to find alternative route 38 Burleigh Street

Parrot Analytics Limited

36 Burleigh Street

BNT Automotive

SIBD door knock - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with manager

No particular concerns re construction effects Transport Boston Road is already busy - Burleigh Street has recently reopened after works so provides an alternative route

1 â&#x20AC;&#x201C; 59 Mary Street (odd numbers only) 11 Wynyard Road

5 â&#x20AC;&#x201C; 15 Sylvan Avenue West Page 98

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Left brochure, Mt Eden Station info sheet and flyer with details of information session Left brochure, Mt Eden Station info sheet and flyer with details of information session Left brochure, Mt Eden Station info sheet and flyer with details of information session

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Social Impact and Business Disruption Delivery Work Plan

Address/Property

Tenants/Occupier

(odd numbers only) 2 - 38 Brentwood Avenue (even numbers only)

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Meeting Summary

Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Mitigation

Social Impact and Business Disruption Delivery Work Plan

Appendix C: Meeting Response Recording Sheet with Questions CRL – Community Consultation Form – SIBD Person Name

Role: Manager /Owner Date /Time

Address Unit Number

Contact

Building Name

Other

Type of business Operating hours

Monday – Friday:

Saturday:

Sunday:

What are your access arrangements for customers, staff, deliveries?

Do you have any fit out or alterations planned during the works?

Does anyone need out of hours access (e.g. Security/cleaners)?

What is the Servicing / Bin Store Arrangements?

Any other Operational / Business Requirements?

We would like to talk to you about the potential social impacts and business disruption to your residential property / business / community organisation in relation to: Access and Car Parking (including pedestrian, cycle, passenger transport and private vehicles) Servicing and Deliveries / Loading Bays

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Social Impact and Business Disruption Delivery Work Plan Any special access and servicing requirements or special needs

Effects on residents / customers / businesses

Effects on amenity (e.g. dust, noise, visual appearance, traffic issues)

Business visibility and wayfaring

Safety

Any other comments:

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Social Impact and Business Disruption Delivery Work Plan

Appendix D: Engagement Material â&#x20AC;&#x201C; Project Brochures and Information Session Flyer

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Social Impact and Business Disruption Delivery Work Plan

Appendix E: Development Response Measures The Link Alliance will implement the following measures in conjunction with the affected community and as far as they are practicable. The DRP is a live document and opportunities for additional mitigation will be sought from the affected community from future engagement and in response to SIBD monitoring.

Business Support package A free of charge business support package which includes: • 12 months with a Business Mentor from Business Mentors NZ, • a 12-month membership with the Auckland Business Chamber, and • free social media training.

Trader Directory An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites and will be promoted using established social media channels. It is free to list local businesses and Link Alliance has received strong interest in the Trader Directory already. Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz.

Meet the Neighbours Series CRL Ltd has started a ‘meet the neighbours’ series which profiles local businesses providing insights into business owners and the challenges and opportunities that exist neighbouring the CRL project.

The series is included in the project newsletter ‘CRL Connection’ which is disseminated to more than 4000 people. The profiles are also promoted on CRL’s social media channels and disseminated to the local community through Link Alliance’s regular email newsletters.

Street cleaning and maintenance Link Alliance will work closely with council contractor cleaning services to prioritise construction areas with regular cleaning, that is often more regular and thorough than the businesses have normally.

Hoardings, Fences and Train Closure Signage Existing Mt Eden Station closure signage displayed at the Link Alliance Mt Eden office (adjacent to the station entrance).

Figure 1: Station Closure Signage Page 103

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Social Impact and Business Disruption Delivery Work Plan

Examples of existing hoardings and mesh fencing which are used to screen / fence off construction areas at Mt Eden:

Figure 2: Hoardings with CRL Information

Figure 3: Mesh Screening for Fences The Link Alliance will display wayfinding signage at key points to help pedestrians navigate their way through diversions, if required.

Figure 4: Example wayfinding signage Activations and events Link Alliance will work with the Uptown Business Association to leverage key events and festivals and promotional opportunities.

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Social Impact and Business Disruption Delivery Work Plan Affected Community Involvement The Link Alliance will identify opportunities for Uptown Business Association and the affected community to be consulted on and to make decisions with regards to the DRP, and it will continue to support community information sessions.

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Social Impact and Business Disruption Delivery Work Plan

Appendix F: Project Roles and Responsibilities Role

Name

Contact details

Responsibilities

Mt Eden Community Manager

Sonya Leahy

sonya.leahy@linkalliance.co.nz

•

•

•

•

•

•

• •

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Manages a communications and engagement team that is the primary contact for project related enquiries and complaints Having ongoing conversations with the community to keep them informed of key construction activity, milestones, programme and progress Utilising a range of communications tools including face-to-face engagement, works notifications, drop-in sessions, station email addresses, digital channels including the CRLL website and social media and the CRL freephone number, to have ongoing conversations with the business and residential communities about best ways to manage effects and impacts Managing stakeholder risks and immediately reporting any high-risk stakeholder / communication issues to the Mt Eden Station Project Manager and Communications and Engagement Manager.

Assisting the CRLL Communications team with key stakeholder engagement including the Mana Whenua Forum, Local Board engagement and media.

Providing advice to the Mt Eden Station Project Manager / Construction Manager on critical stakeholder engagement, communications and relationship building.

Co-ordination of Mt Eden CLG meetings.

Assisting the Mt Eden Station Construction Manager in briefing site personnel on: - The mandatory site inductions regarding the standards and requirements for community relations; - Procedures to follow if staff are approached by a member of the public or the media; and - Behavioural procedures in and around the construction site boundaries.

Social Impact and Business Disruption Delivery Work Plan

Role

Name

Contact details

Responsibilities

Link Alliance Development Response Manager

Diana Veitch

diana.veitch@linkalliance.co.nz

•

• • • • •

Social Impact and Business Disruption Monitoring

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john.daly@linkalliance.co.nz

•

•

Manages planning, delivery and evaluation of the overall Development Response Plan for the Mt Eden precinct.

Manages street response measures including street cleaning, graffiti removal.

Co-ordinates business promotion events.

Co-ordinates business support programme.

Proactively identifying opportunities to mitigate impact on businesses.

Regular audits of the construction sites, including the DRP, and address issues with the construction manager.

Prepare, review and update SIBD DWP (if required), including identifying additional affected parties and mitigation measures.

Preparation of the annual SIBD monitoring report and reporting to CLG (As required by Condition 61.8).

Social Impact and Business Disruption Delivery Work Plan

Appendix G: SIBD Monitoring Plan Monitoring of the Affected Communities Experience and Perception of SIBD Impacts

Monitoring of Mitigation Implementation Plan

Data Source CLG Feedback

Timeframe Quarterly

Information Sessions

Quarterly reports for SIBD monitoring Quarterly reports for SIBD monitoring

CRL engagement and meetings with Stakeholders Engagement Exercise or interviews with CLG/Stakeholders for Annual Report

Comment on Data Collected The views and experience of the impacts of the CRL works and the effectiveness of the mitigation measures will be sought from the affected community.

Monitor for changes in the community profile.

Annual

Data Source Site Audits by Development Response Plan, including accessibility.

Timeframe Audits Weekly (subject to operational need).

Comment on Data Collected Visual inspection of the construction area and ease of navigating within the affected area.

Area based spending data

Quarterly

CPTED Audit

Following changes to construction layout Ongoing / Quarterly

Economic data to monitor the impacts of construction works on the vibrancy and vitality of the area A measure of the effectiveness of the CPTED measures.

SMEs and the project team will undertake monitoring in line with their CRL Designation condition / DWP.

Associated Monitoring of DWPs outlined in Table 71

An overview of issues will be sought of SIBD related issues to monitor associated SIBD impacts.

Additional Monitoring for Annual Report

Monitor for changes in the community profile

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Data Source Number and type of complaints received

Timeframe Annual

Complaints resolved rate

Annual

Council feedback from monthly reporting

Monthly / Annual

Data Source Census Data and Local Board Data Additional data collected as per Table 1-3

Timeframe Annually

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As stated above and collated

Comment on Data Collected Complaints will be handled in line with the complaintâ&#x20AC;&#x2122;s process set out in the CCP. This data will be collected to monitor the response to SIBD related as part of the Annual Report.

Council feedback and the response to SIBD issues will be detailed within the annual report.

Comment on Data Collected Socio-economic data to ensure the community profile is correct.

A range of primary and secondary data to inform the community profile/

Social Impact and Business Disruption Delivery Work Plan annually for the Annual Report.

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Social Impact and Business Disruption Delivery Work Plan

Appendix H: ISCA Requirements Table H identifies the ISCA Credit Requirements relevant to this SIBD DWP and where they are addressed in the documents.

Table H: ISCA Requirements Credit

Relevant section

Requirement *

Other Relevant Information / Comments

Stakeholder engagement strategy STA-1 Level 1

A comprehensive stakeholder management strategy is developed

Section 5 of the SIBD DWP

Please refer to the Communication and Consultation Plan (CCP)

STA-1 Level 2

The community is informed of the draft strategy and provided an opportunity to give feedback. Community feedback is documented and used to guide completion of the final strategy.

Section 6.8 of the SIBD DWP

Please refer to the Communication and Consultation Plan (CCP)

STA -1 Level 2

The strategy is implemented, and formal monitoring, evaluation and corrective action is undertaken.

Section 10 of the SIBD DWP

Please refer to the Communication and Consultation Plan (CCP)

STA-1 Level3

Stakeholders, including the community, have input to the strategy by way of a facilitated workshop(s) OR The strategy is independently reviewed

Appendix A: of SIBD DWP (record of review by CLG and Independent Expert)

Please refer to the Communication and Consultation Plan (CCP)

STA-3 Level 2

The community has been provided with information that: -was provided in a timely manner - supported community participation - was meaningful and relevant - was accessible And this has been verified by independent reviews/audits or community feedback with >80% support

Section 5, Section 6, Appendix B and D and Appendix E

Please refer to the Communication and Consultation Plan (CCP)

* Refer to ISCA Rating Tool for full details of the requirement

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