Social Impact and Business Disruption Delivery Work Plan

Karangahape Station Main Works Social Impact and Business Disruption Delivery Work Plan

Revision: 000 Date: January 2019

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Social Impact and Business Disruption Delivery Work Plan

Karangahape Station Main Works Social Impact and Business Disruption Delivery Work Plan This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

000

29 January 2020

Final for submission

John Daly

Kim Hardy

Approval Status Name/Title

Signature

Date

Prepared by:

John Daly Principal Planner

28 January 2020

Reviewed by:

Kim Hardy Technical Director SIBD Discipline Lead

28 January 2020

Approved by:

Peter Roan Link Alliance – Consents Lead

29 January 2020

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Social Impact and Business Disruption Delivery Work Plan

Table of contents 1. Introduction ............................................................................................. 6 1.1

Karangahape Station ..................................................................................................... 6

1.2

SIBD DWP Staging ......................................................................................................... 7

1.3

Purpose of the SIBD DWP .............................................................................................. 7

2. SIBD Methodology and CRL Designation Conditions ................................. 8 2.1

SIBD DWP Authors ........................................................................................................ 8

2.2

IAIA Guidance for Assessing and Managing Social Impacts of Projects (2015) .................. 8

2.3

International Association for Public Participation ........................................................... 8

2.4

CRL Designation Conditions ........................................................................................... 9

2.5

SIBD DWP Review and Updates ................................................................................... 13

3. Karangahape Station Main Works .......................................................... 14 3.1

Overview of Works ...................................................................................................... 14

3.2

Overview of Construction Activities ............................................................................. 14

4. Social Impact & Business Disruption Assessment & Community Profile . 16 4.1

CRL NOR Social Impact Assessment Summary .............................................................. 16

4.2

The Impacted Community Profile................................................................................. 17

4.2.1.

Description of the Social Environment ......................................................................... 17

4.3

The Demographic and Business Profile ......................................................................... 19

4.4

Local Community Planning .......................................................................................... 22

4.4.1.

Local Community Planning............................................................................................ 22

4.4.2.

Karangahape Road Enhancements ............................................................................... 23

4.4.3.

Karangahape Road Business Association ...................................................................... 23

4.4.4.

CRL News Stories ........................................................................................................... 24

5. Consultation and Engagement ............................................................... 25 5.1

Introduction ................................................................................................................ 25

5.2

Establishing the Affected Community .......................................................................... 26

5.3

Engagement with Affected Parties ............................................................................... 27

5.4

Face to Face Engagement with Affected Parties ........................................................... 28

5.4.1.

Engagement Material.................................................................................................... 29

6. The Affected Community’s Feedback ..................................................... 30 6.1 Page 3

Karangahape Road Business Association ...................................................................... 31

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Social Impact and Business Disruption Delivery Work Plan 6.2

Residential, Visitor Accommodation and Noise Sensitive Properties ............................. 31

6.3

Commercial and Businesses Community ...................................................................... 32

6.4

Community Organisations / Facilities ........................................................................... 33

6.5

Pitt Street Methodist Church ....................................................................................... 33

6.6

The Hub Open Meeting Session ................................................................................... 34

6.7

Community Meetings .................................................................................................. 34

6.8

Community and Business Liaison Group ....................................................................... 35

6.9

Summary of Key Issues and Mitigation......................................................................... 36

7. Summary of Issues Identified and response provided in other DWPs ..... 37 8. Mitigation Implementation Plan ............................................................ 39 8.1

Introduction ................................................................................................................ 39

8.2

Roles and Responsibilities ........................................................................................... 39

8.3

Compliance with Designation Conditions ..................................................................... 39

8.4

Continuous Up to Date Engagement ............................................................................ 40

8.5

Collaboration .............................................................................................................. 40

8.6

Development Response Measures ............................................................................... 41

8.7

Contractor Briefings .................................................................................................... 41

8.8

Noise and Vibration Disruption .................................................................................... 41

8.9

Traffic Access and Parking Disruption........................................................................... 42

8.9.1.

Property Access ............................................................................................................. 42

8.9.2.

On Street Parking .......................................................................................................... 42

8.9.3.

Pedestrian and Cyclist ................................................................................................... 42

8.9.4.

Public Transport ............................................................................................................ 43

8.9.5.

Construction Traffic....................................................................................................... 43

8.9.6.

Hopetoun Alpha Parking .................................................. Error! Bookmark not defined.

8.9.7.

Transport Disruption Communication Plan .................................................................. 43

8.10 Utility Disruption......................................................................................................... 44 8.11 Air Quality .................................................................................................................. 44 8.12 Visual Amenity, Heritage and Landscape ...................................................................... 44 8.13 Community Character.................................................................................................. 44 8.14 Diverse Community and Vulnerable Groups ................................................................. 44 8.15 Community Safety ....................................................................................................... 45 8.16 Health and Wellbeing .................................................................................................. 45 8.17 Business Disruption ..................................................................................................... 45

9. Issues and Public Enquiries .................................................................... 48 Page 4

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Social Impact and Business Disruption Delivery Work Plan 9.1

Introduction ................................................................................................................ 48

9.2

Queries and Complaints Process .................................................................................. 48

9.3

Disputes resolution ..................................................................................................... 48

9.3.1.

Public Works Act 1981 .................................................................................................. 48

10. Reporting ............................................................................................... 50 10.1 SIBD Monitoring Plan .................................................................................................. 50 10.1.1.

Community and Business Liaison Group Reporting ...................................................... 50

10.1.2.

Regular Engagement ..................................................................................................... 50

10.1.3.

Data Sources ................................................................................................................. 50

10.2 Monthly Reporting to Auckland Council ....................................................................... 51 10.3 Annual Report ............................................................................................................. 51

Appendix A: Record of CLG, Independent Peer Review and Auckland Council Feedback ..................................................................................................... 52 A1. CLG Comments ...................................................................................... 52 A2. IPR Comments ....................................................................................... 53 A3. Auckland Council Comments.................................................................. 62 Appendix B: Affected Community Feedback from Door Knocking Exercise ... 65 Appendix C: Community Event Letters ......................................................... 99 Appendix D: Engagement Material - Calling Card and Factsheet ................ 101 Appendix E: Meeting Response Recording Sheet with Questions ............... 103 Appendix F: Development Response Measures.......................................... 105 Indicative Development Response Plans .................................................... 107 Appendix G: Project Roles and Responsibilities .......................................... 107 Appendix H: SIBD Monitoring Plan ............................................................. 110

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Social Impact and Business Disruption Delivery Work Plan

1.

Introduction

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line in the vicinity of Mt Eden Station. The CRL also involves the construction of two new underground stations at Aotea and Karangahape and a redeveloped Mt Eden Station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

This Social Impact and Business Disruption Delivery Work Plan (SIBD DWP) has been prepared in relation to the main construction works for the new Karangahape Station.

Figure 1-1: CRL Route and Location

1.1 Karangahape Station The Karangahape Station consists of two entrances, one at Beresford Square / Pitt Street and the other at Mercury Lane, linked together by platforms with two mined tunnels approximately 32m below Pitt Street. The Station will also comprise equipment rooms, ventilation systems and emergency egress at both Mercury Lane and Beresford Square / Pitt Street.

Given the nature and scale of the Karangahape Station construction, works will be undertaken in a staged manner, involving: •

• • Page 6

Early works (demolition, network utility relocation and site establishment works) – to be undertaken from October 2019 through to early 2020. These early works are the subject of separate Outline Plans (Auckland Council references OPW60339200 and OPW60347591); Main construction works (construction of the station and mined tunnels for the rail tracks) – to be undertaken from early 2020 through to late 2023; and Public realm reinstatement – likely to be undertaken from late 2022 to late 2024.

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Social Impact and Business Disruption Delivery Work Plan

1.2 SIBD DWP Staging To reflect the staged construction approach for the Karangahape Station, a series of SIBD DWPs are being prepared.

This SIBD DWP addresses the Karangahape Station main works, which are described in detail in the Construction Environmental Management Plan (CEMP) and summarised in section 2 of the DWP. An SIBD DWP will also be prepared for the public realm (streetscape) reinstatement works at Karangahape Station..

1.3 Purpose of the SIBD DWP This SIBD DWP has been prepared to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during construction of the Karangahape Station main works. In accordance with CRL designation Condition 61.1, the objective of the DWP is: •

“to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.”

It identifies mitigation measures that will be undertaken with regards to the following potential adverse social impact and business disruption effects: • • • •

Disruption to access for residents, community services and businesses; Disruption effects that result or are likely to result in the loss of customers to businesses as a result of the construction activities; Loss and / or relocation of community facilities and the catchments associated with these facilities; and Loss of amenity for residents, community services and businesses as a result of construction activities.

The SIBD DWP has been prepared in consultation with the community, business owners, affected parties and affected in proximity parties.

This SIBD DWP addresses the requirements of CRL designation Condition 61 and will be implemented throughout the construction period. The SIBD DWP forms part of the CEMP for the main works.

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2.

SIBD Methodology and CRL Designation Conditions 2.1 SIBD DWP Authors

This SIBD DWP has been prepared by John Daly (co-author) and Kim Hardy (co-author and technical reviewer).

John holds a MA (Hons) in Sociology and a MSc in Urban and Regional Planning. He is a Chartered Member of the Royal Town Planning Institute and a member of the New Zealand Association for Impact Assessment. John has 12 years of professional experience including the preparation of Town Centre Impact Assessments, Environmental Impact Assessment Screening and Statements of Community Involvement for commercial, industrial and hotel development in London, UK; community consultation and engagement for residential development and to inform planning guidance in Scotland and London, UK. Kim holds a MSocSci (Hons) in Human Geography and Resources and Environmental Planning. She has been a practising planner for 28 years and is experienced in public and stakeholder engagement, assessing social and cultural impacts of land development and infrastructure projects. Kim completed her Masters Thesis on ‘Effective Public Participation and the Resource Management Act 1991’. She has 10 years’ experience as an Independent Hearings Commissioner and Chairperson and is an experienced statutory planning decision maker. She holds full IAP2 Australasia Certification in Engagement. Kim has been a Full Member of the New Zealand Planning Institute for 24 years and is a member of the New Zealand Association for Impact Assessment.

2.2 IAIA Guidance for Assessing and Managing Social Impacts of Projects (2015) To ensure effective and robust practices the ‘International Association for Impact Assessment Social Impact Assessment: Guidance for Assessing and Managing the Social Impacts of Projects’ has informed the preparation of this SIBD DWP. This states: ‘Social Impact Assessment (SIA) is now conceived as being the process of identifying and managing the social issues of project development and includes the effective engagement of affected communities in participatory processes of identification, assessment and management of social impacts. Although SIA is still used as an impact prediction mechanism and decision-making tool in regulatory processes to consider the social impacts in advance of a permitting or licencing decision, equally more important is the role of SIA in contributing to the ongoing management of social issues throughout the whole project development cycle, from conception to post closure.’1

2.3 International Association for Public Participation To ensure effective communication and consultation practices the ‘International Association for Public Participation’ core values and engagement spectrum2 have also been taken into account for the purposes of engagement with the affected community.

1

International Association for impact Assessment Social impact Assessment, Guidance for Assessing and Managing the Social Impacts of Projects, April 2015, page iv.

2

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

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Social Impact and Business Disruption Delivery Work Plan Table 2-1: below identifies examples of how the CRL engagement approach aligns with the IAP2 spectrum. Those in bold have been employed directly in the preparation of this SIBD DWP. Table 2-1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

•

Website updates

•

•

Social media

Social impact assessments

•

•

Mana Whenua Forum

•

Project newsletters and factsheets

Community information pop-up hub

•

Local Boards

Community and Business Liaison Group (CLG)3

Advisory Boards / Steering Groups

•

•

•

•

Stakeholder workshops, presentations and briefings

Opportunities for collaboration making will be identified through the engagement activities with affected parties and stakeholders, particularly in relation to the Development Response Plan (DRP).

•

Project enquiry email and phone line

•

Construction notifications

Refer to the Karangahape Station main works Communication and Consultation Plan (CCP) for further details regarding stakeholder identification and consultation.

2.4 CRL Designation Conditions Table 2-2 identifies the CRL designation conditions relevant to this SIBD DWP and where they are addressed in the document.

3

The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group.

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Social Impact and Business Disruption Delivery Work Plan Table 2-2: CRL Designation Conditions and Location in Plan Condition

Condition

Reference

61.1

61.2

61.3

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Section where addressed in this DWP

The Requiring Authority shall prepare a Social Impact and Business Disruption DWP. The objective of the Social Impact and Business Disruption DWP is to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.

Whole document

To achieve this objective the Requiring Authority shall engage a suitably qualified specialist(s) to prepare a Social Impact and Business Disruption DWP to address the following specific issues:

2.1

a) How disruption to access (including pedestrian, cycle, passenger transport and service/private vehicles) for residents, community services and businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated;

8.3, 8.4, 8.5, 8.9

b) How the disruption effects that result or are likely to result in the loss of customers to businesses as a result of construction activities will, so far as is reasonably practicable, be avoided, remedied or mitigated; c) How the loss and/or relocation of community facilities and the loss or change to catchments associated with these facilities as a result of the property acquisition process particularly to the Chinese Community Centre and Life Centre Church and the temporary loss of car parking at Hopetoun Alpha will be mitigated; and d) How loss of amenity for residents, community services and businesses as a result of construction activities will be or has been mitigated through the CEMP and other DWPs. The Social Impact and Business Disruption DWP shall be prepared in consultation with the community, community facility operators, business owners, affected parties and affected in proximity parties to:

8.3, 8.6, 8.17

8.9.6

Sections 7 and 8

a) Understand client and visitor behaviour and requirements and operational requirements of community facilities and businesses;

Sections 4, 5 and 6

b) Identify the scale of disruption and adverse effects likely to result to businesses, residents and community services/facilities as a result of construction of the City Rail Link;

Sections 4, 5 and 6

c)

Sections 4, 5 and 6

Assess access and servicing requirements and in particular any special needs of residents, community facilities and businesses; and

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Matter Addressed in another Project DWP

TAP DWP

Social Impact and Business Disruption Delivery Work Plan

Condition

Condition

Reference d)

To develop methods to address matters outlined in (b) and (c) above, including:

Section where addressed in this DWP

Matter Addressed in another Project DWP

8.5, 8.6, 8.9, 8.15, 8.17, Appendix F

TAP DWP

8.17, Appendix F

TAP DWP

i. The measures to maximise opportunities for pedestrian and service access to businesses, residents

and social services/facilities that will be maintained during construction, within the practical requirements of the Transport, Access and Parking conditions (Conditions 25 to 30) and the Transport, Access and Parking DWP; ii. The measures to mitigate potential severance and loss of business visibility issues by way-finding and supporting signage for pedestrian detours required during construction; iii. The measures to promote a safe environment, taking a crime prevention through environmental design approach; iv. Other measures to assist businesses and social services/facilities to maintain client/customer accessibility, including but not limited to client/customer information on temporary parking or parking options for access;

61.4

Section 8

TAP DWP

v. Other measures to assist residents, businesses and social services/facilities to provide for service delivery requirements;

8.4, 8.5, 8.9, 8.17

TAP DWP

vi. The process (if any) for re-establishment and promotion of normal business operation following construction;

N/A in this case

vii. If appropriate and reasonable, requirements for temporary relocation during construction and/or assistance for relocation (including information to communities using these services and facilities to advise of relocations); and

N/A in this case

viii. The measures to remedy and mitigate the disruption impacts to the community as a result of any closure and/or relocation of community services and facilities required by the Project.

N/A in this case

The Social Impact and Business Disruption DWP shall include: a) A summary of the findings and recommendations of the Social Impact Assessment report (2013);

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8.13, 8.14, Appendix F

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Section 4

Social Impact and Business Disruption Delivery Work Plan

Condition

Condition

Reference

Section where addressed in this DWP

b) A record of the consultation undertaken with the community including specific access and operational requirements of individual businesses and residents including, if relevant, consultation on the necessity for, and the feasibility of, options and requirements for temporary relocation during construction and/or assistance for relocation); c) An implementation plan of the methods to mitigate the disruption effects (as developed in 61.3 above);

Section 6, Appendix B

d) Reference to any site/business specific mitigation plans that exist (though these may not be included in the DWP);

Sections 6, 7

e)

Cross reference to detail on how the CEMP and DWPs have responded to the issues of resident, business and social service/facility accessibility and amenity;

f)

Details of on-going consultation with the local community through the Community Liaison Groups to provide updates and information relating to the timing for project works and acquisition;

g)

Details of best endeavours steps undertaken with regard to acquisition and/or relocation of the Chinese Community Centre and Life Centre Church under the Public Works Act 1981; and

Section 8

Sections 7 6.8, 8.4, 9.2 N/A in this case

h) The process for resolution of any disputes or complaints in relation to the management / mitigation of social impacts (including business disruption impacts).

9.3

61.5

In relation to the site at 32 Normanby Road, the Requiring Authority shall consult with sub-lessees in the presence of the landowner and head lessee when developing site/business specific mitigation plans, unless the sublessee(s) request otherwise.

N/A in this case

61.6

The Social Impact and Business Disruption DWP shall be implemented and complied with for the duration of the construction of the City Rail Link and for up to 12 months following the completion of the Project if required.

61.7

Suitably qualified independent specialists for the social impact and business disruption mitigation (whose appointment shall be agreed by the Council) shall peer review the Social Impact and Business Disruption DWP pursuant to Condition 11.

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Matter Addressed in another Project DWP

8.3 Appendix A

Construction Noise and Vibration (CNV) DWP - Site Specific CNV Management Plans

Social Impact and Business Disruption Delivery Work Plan

Condition

Condition

Reference

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

61.8

2.5

Section where addressed in this DWP

Matter Addressed in another Project DWP

Section 10, Appendices G and H

SIBD DWP Review and Updates

This SIBD DWP is a live document that will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse social impact and business disruption effects arising from construction, or unresolved complaints, or as an outcome from SIBD Monitoring.

The review will take into consideration the following: • • • • • • • •

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Where relevant to the SIBD DWP, compliance with the designation or consent conditions, the CEMP, DWPs and EMPs (including site specific plans) and material changes to these plans Any significant changes to construction activities or methods Key changes to roles and responsibilities within the project team Changes in industry best practice standards Changes in legal or other requirements (social and environmental legal requirements, consent conditions, relevant policies, plans, standards, specifications and guidelines) Results of the SIBD Monitoring Plan, and other inspections, monitoring and reporting procedures associated with the management of adverse effects during construction Where relevant to the SIBD DWP, comments or recommendations from Auckland Council regarding the CEMP, DWPs and EMPs Unresolved complaints and any response to complaints and remedial action taken to address the complaint.

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Social Impact and Business Disruption Delivery Work Plan

3.

Karangahape Station Main Works

3.1 Overview of Works The Karangahape Station will be located at the junction of Pitt Street, Mercury Lane and Karangahape Road. It lies perpendicular to Karangahape Road, extending generally from Beresford Square at the north, to Canada Street at the south.

The Karangahape Station will include two underground mined platform tunnels and cross adits (passages). The platform tunnels will be linked to the above ground station entrances at Beresford Square and Mercury Lane. Emergency exits and ventilation stacks will be provided at Beresford Square and Mercury Lane. Associated construction activities will involve excavation, Diaphragm Wall construction, piling and mining of the platform tunnels.

It should be noted that construction of the Mercury Lane and Beresford Square entrance superstructures and other building units for Karangahape Station, along with the internal station fit out and public realm reinstatement works will form part of a separate Outline Plan to be prepared in the future prior to the commencement of the respective works.

3.2 Overview of Construction Activities The main construction activities for the new Karangahape Station are described in detail in Section 2 of the CEMP and are summarised in Table 3-1 below (refer also the drawings provided in Appendix B of the CEMP). An overview of the construction programme is included below, however refer to Section 2.4 of the CEMP for further details.

Table 3-1: Overview of Main Works Construction Activities

Works Location

Overview of Construction Activities

Construction Programme Overview

General establishment works

• Installation of hoardings and temporary traffic management around active construction zones

• Q1 – Q2 2020

Mercury Lane

• Construction of the temporary shaft at Mercury Lane to provide access for tunnel construction. Works will include excavation, piling and construction of the above ground acoustic enclosure surrounding the shaft.

• Mining of platform tunnels (likely using a roadheader) from the temporary shaft through to the Beresford Square station box.

• Diaphragm wall construction and piling around the perimeter of the Mercury Lane station box.

• Construction of the Mercury Lane station box, involving: top down construction works - excavation and floor slab construction; and bottom up construction works - rock breaking and excavation, construction of floor slab and rail platforms.

• Q1 2020 to Q1 2023

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Social Impact and Business Disruption Delivery Work Plan • Off-site disposal of excavated material from the temporary shaft construction, mining of platform tunnels and station box construction.

Beresford Square

• Diaphragm wall construction and piling around the perimeter of the Beresford Square station box.

• Construction of the Beresford Square station box, involving: top down construction works - excavation and floor slab construction; and bottom up construction works - rock breaking and excavation, construction of floor slab and rail platforms.

• Off-site disposal of excavated material from the station box construction.

• Q2 2020 to Q1 2023

Construction Support Areas

• Continued establishment of Construction Support Areas (CSA) at Beresford Square and Mercury Lane (following on from the establishment works undertaken as part of the early works and authorised by the early works plans). This will include the bentonite plant, water treatment plant and temporary spoil storage areas.

• Operation of the Beresford Square and Mercury Lane CSAs.

• Q1 2020 - 2023

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Social Impact and Business Disruption Delivery Work Plan

4.

Social Impact & Business Disruption Assessment & Community Profile

4.1 CRL NOR Social Impact Assessment Summary A Social Impact Assessment4 (SIA) was submitted in support of the Notices of Requirement (NoR) for the CRL designations and is referenced in designation Condition 1. The purpose of the NoR SIA was to provide an assessment of the likely social consequences (benefits and dis-benefits) that may arise due to the CRL project.

The four key areas of potential adverse social impacts arising from construction of the CRL were identified in the NoR SIA as including: 1. Loss or disturbance of community facilities and social services as a result of the proposed works could disrupt people’s way of life and community cohesion.

2. Severance between communities, facilities, residents and businesses, particularly during construction, could impact on people’s way of life and community cohesion.

3. Physical impacts of construction works could impact on people’s health and wellbeing (e.g. as a result of nuisance or disturbance from construction noise, vibration or other discharges, or from the uncertainty/frustration arising from changes in accessibility for people living and working in the areas affected by the construction activity).

4. Impacts on individual tenants and landowners, resulting from issues associated with property purchase, relocation and/or displacement.

Additionally, the Traffic Impact Assessment (TIA) referred to in the NoR SIA identified that the adverse temporary effects all relate to the management of the existing road transport network during construction. The key adverse temporary effects include disruptions or inconvenience to: • • • • • •

Emergency service vehicles; Bus operators and users (private and public); Private vehicles; Couriers and delivery vehicles; Freight vehicles; and Cyclists and pedestrians.

For the mitigation of potential adverse effects, a number of mitigation methods were identified within the SIA. For several specifically identified social impacts (namely access during construction for businesses, residences, and community facilities / services, and the loss / relocation of community facilities as a result of the property acquisition process), the development of a Social Impact Management Plan (now known as a SIBD DWP) was recommended and to be prepared in conjunction with on-going consultation with key stakeholders and communities of interest.

In line with the SIA recommendations and the requirements of the designation condition, this SIBD DWP has been prepared and has been informed by engagement with the affected community.

Wider communication will also be undertaken and be led by the Link Alliance’s Communication and Engagement team, in accordance with the CCP.

4

City Rail Link Notice of Requirement: Social Impact Assessment Prepared for Auckland Transport by Beca Carter Hollings and Ferner Ltd 18 April 2013 [also dated 19 April 2011].

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Social Impact and Business Disruption Delivery Work Plan Section 7 provides an overview of the DWPs and MPs that have been prepared is support of the Karangahape Main Works Outline Plan and cross references the relevant sections which set out mitigation measures.

The NoR SIA also identified a number of positive effects associated with CRL once the line and stations are operational, including: • Increased train capacity improving accessibility and connectivity for people.

• Increased commuter access stimulating economic development and enhancing commuter well-being.

• Being a catalyst for inner city redevelopment, resulting in land use intensification and regeneration of central city areas. With positive effects including improved quality of environment, economic opportunities and opportunities for increased community development in the city centre area.

It is acknowledged that these effects may not be apparent or will not necessarily be tangible to the affected community during the Karangahape Station main works construction.

4.2 The Impacted Community Profile 4.2.1. Description of the Social Environment SIA Social Environment A desktop scoping and profiling exercise was undertaken as part of the NoR SIA. The findings are summarised below, and a further profiling exercise was undertaken for this SIBD DWP as discussed below.

A summary of the NoR SIA Land Use Survey results characterised the Karangahape Road area as: • •

The dominant land use identified in this area was retail, including food establishments on Karangahape Road and in the Mercury Plaza food court Other activities included the Green Party headquarters for Auckland Central and Hopetoun Alpha, a ‘commercial’ event facility (e.g. wedding and event venue) and identified heritage building.

The NoR SIA identified Social Infrastructure within the Karangahape Road Area as follows: Health Services • •

Karangahape Road Health Centre (283 Karangahape Road) Physio Solutions (184 Karangahape Road) *

Places of Worship • •

Pitt Street Methodist Church (Pitt Street) The Church (Karangahape Road)

Emergency Services • • Page 17

Central Fire Station (Pitt Street) St Johns Ambulance Station (Pitt Street) | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan Community Facilities/Sport and Recreation • • • • • •

The YMCA complex (corner Vincent Street, Greys Avenue, Pitt Street) Hopetoun Alpha function and event centre 20 (Beresford Square, western side of Pitt Street) Green Party Auckland Office (17 Mercury Lane)*** Mercury Plaza Food Court (23-31 Mercury Lane)** Myers Park (in the vicinity of the Karangahape Station area) *

Following the more recent site visits and research, the social infrastructure within the affected community area was refined and those activities denoted by an asterisk ‘*’ have been omitted from SIBD engagement as they are not within close geographical proximity of the works. It is also noted demolition of the Mercury Plaza Food Court ‘**’ has now been completed.

The Green Party Auckland Office ‘***’ has relocated in anticipation and to ‘make way for this vital piece of infrastructure for Aucklanders5’.

SIBD Social Environment The NoR SIA description of the social environment is generally consistent with the current characteristics of the community affected by the Karangahape Station main works. However, for the purposes of preparing this SIBD DWP, a fresh assessment was undertaken based on desktop research, site visits and face to face meetings, to ensure that the potentially impacted community profile is accurate and specific to the Karangahape main works.

The Karangahape Road area has a long-established history in the Auckland Region and a rich built heritage (refer to the Built Heritage section of the Historic Character DWP). With its combination of business and residential activities, together with the eclectic mix of entertainment, retail and food outlets it is well known as a vibrant, creative community with a strong sense of local identity. This is evident in the recent initiatives run by the Karangahape Road Business Association (KRBA) – art exhibitions and street enhancements.

The area has a vibrant night time economy with pubs, night clubs, including LGBT venues and restaurants operating into the evening and early hours of the morning. LGBT venues play an important function for the Auckland LGBT community. Adult entertainment premises also operate on extended hours within the area.

Karangahape Road was one of the first central city locations to see regeneration of commercial buildings for residential use and for the construction of bespoke residential apartments. There are a number of residential apartments in the area, including apartments on Karangahape Road and on and around Beresford Square. The strong sense of local identity and the mix of businesses and services present in the area was highly valued by a number of the community when consulted about the CRL project.

The community is experiencing change with the ‘Karangahape Road Enhancements’ project, which is progressively upgrading the streetscape along Karangahape Road. CRL early works for Karangahape Station have also commenced.

5

https://www.greens.org.nz/news/press-release/green-party-pops-champagne-crl-announcement Page 18 | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan The area is also known for being occupied by a steady flow of homeless residents and a number of community services are established locally to provide support. For example, the Pitt Street Methodist Church supports the operation of a mobile showering facility from its carpark on a weekly basis and the Merge Café (a social enterprise providing subsidised meals), which is located outside the affected community area but is a member of the CLG. The area also accommodates important social infrastructure for vulnerable groups not identified in the earlier NoR SIA. This includes: •

•

NZ Prostitutes Collective (2 Canada Street) - The Collective is run by sex workers and advocates for the rights, health, and well-being of all sex workers. Its services focus on workers’ rights, HIV and STI prevention, and education. It also provides safer sex supplies to sex workers and offers free sexual health clinics at community bases.

Auckland Drug Information Outreach (ADIO) Trust (12 East Street) - an independent public health unit funded by the Ministry of Health. The primary purpose is to prevent the spread of blood-borne viruses such as HIV/AIDS, Hep B and Hep C, amongst injecting drug users.

4.3 The Demographic and Business Profile Desktop research was also undertaken, drawing on the Waitematā Local Board Area Demographics Report Card 2016, Statistics New Zealand 2013 Census data and the KRBA website to further inform our understanding of the community profile.

Waitematā Local Board Area Demographics Report Card 2016 The key facts contained in the Waitematā Report include: • • •

•

It is a significant centre of employment which is mostly concentrated in the City Centre; The area accounts for 24 per cent of all employment and 15 per cent of all businesses; The area is under-represented in older and younger age groups and over-represented in age groups between 20 and 34 years, resulting in a median age of 30.4 years compared to a regional median of 35.1 years; and More than a third (43%) of local residents were born overseas, and of that group, 63 per cent had been in New Zealand for less than ten years. The largest group born overseas was from the People’s Republic of China and the United Kingdom, with smaller groups from India and Korea commerce and the area is home to a large tertiary and private education sector6.

New Zealand Census data 2018 Census data has been released which shows that the population of the Waitematā Local Board Area has increased by 5,730 to 82,866 since the 2013 census. The number of occupied private dwellings has also increased by 2,730 to 35,007 and that the median age in was 31.4 years, compared with 34.7 years in Auckland.

It is recognised that the Waitematā Report Card data and the available 2018 census data relate to a significantly larger area than the Karangahape Station main works. The 2013 Census data has therefore been reviewed and provides a more localised understanding of the works area. This showed that the area has a resident population of 966 people and 381 households with an average age of 31 (refer to Figure 4-1 and Table 4-1).

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An Interpreter was available to attend meetings if requested/required. | Karangahape Station Main Works

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Social Impact and Business Disruption Delivery Work Plan Figure 4-1: 2013 Census Mesh blocks for Project Area

Table 4-1: Census Mesh block data for Project area

Mesh Block 0412200 – Mercury Lane to Upper Queen St 0412100 – East Street to Mercury Lane 0412000 – South Street to Karangahape Road 0435604 – Beresford Square, Samoa House Lane, K Rd 0435603 – Samoa House Lane, Beresford Square, Day Street 0436002 - Day Street to Hopetoun Street 0435500 – Beresford Square Pitt St 0435700 – K Road to Poynton Terrace 0435400 – Poynton Terrace to Greys Ave Totals / Average

Population

Median Age

Households #

303

29.6

102

60

37.5

12

81

33.2

18

48

28.5

24

69

31.2

33

231

29.3

123

84 51

28.8 31.2

36 15

39

30.7

18

966

31.1

381

Karangahape Road Business Association (KRBA) Data The KRBA website has been reviewed for information on the range of business and community organisations7 which include: • • • 7

Art & Fashion, Entertainment - Shows and Music and Adult Entertainment, Hospitality - Food Courts and Restaurants, Cafes, and Bars

http://kroad.com/businesses/ Page 20 | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan • • •

Necessities – Accommodations, Health and Medicines, and Services e.g. laundries and banks, and Superettes Professional Services - Personal Care, Non-profits e.g. religious bodies and community groups, professional services e.g. architects and marketing, and trades Retail, a wide range of stores.

The website provides an overview of car parking8 sites in the Karangahape Road Area (refer Figure 42). In the course of preparing the SIBD DWP, the KRBA Manager was consulted with (see Section 5.6).

Figure 4-2: Extract from KRBA website – Table on Car Parking in the Karangahape Road Area

Feedback from engagement with KRBA is discussed at Section 6.1.

KRBA Retail Spend Statistics Retail spend statistics for the KRBA area have been collated from the KRBA website, which corresponds to the business association area. The data provides useful insights for the monitoring of wider trends and impacts.

Spending $169.5M

Transactions 4.9 Million

Average Transaction $34.50

Jul 2018 to Jun 2019 Jul 2017 to Jun $168.9M $33.92 5.0 Million 2018 Source: K Road Annual Report (August 2019) results from Marketview, with data from BNZ and Paymark9

8

https://kroad.com/manage/resources/list-of-parking-spaces-october-2018-1.pdf

9http://kroad.com/manage/resources/annual-report-year-ending-30-june-2019.pdf

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Social Impact and Business Disruption Delivery Work Plan

Link Alliance Vacancy Rate Count On 16 January 2020, SIBD subject matter experts for the Link Alliance undertook a vacancy rate count of ground floor retail / food and drink / small commercial units with a street frontage. This found a limited number of vacant units within the affected community. A number of the vacant units were undergoing renovations, with one displaying information that there was a new tenant. Vacant units were spread across the area: Karangahape Road Two vacant units, including one unit displaying information that the unit has recently been leased and 292-300 K Rd (containing multiple premises) which is undergoing renovation.

Pitt Street Four vacant units, including two units undergoing/recently renovated, one unit displaying information that the lease was terminated due to lease issues. No details were displayed on the fourth unit.

Beresford Square Two vacant units with one unit moving to Karangahape Road and one unit appearing to have undergone recent renovations.

East Street One vacant unit, which was formerly a church and had been refurbished as a commercial office.

4.4 Local Community Context 4.4.1. Local Community Planning The key local planning document is the ‘Karangahape Road Plan 2014-2044’ which was developed by the Waitematā Local Board after receiving feedback from iwi, the KRBA, community groups, residents and other key stakeholders.

The purpose of the Karangahape Road Plan is to provide a clear planning framework to guide how the Karangahape Road area could grow and change over the next 30 years.

The document identifies six key moves that are integral to change in the area: 1. Showcase the Karangahape Road area as the creative, edgy fringe of the city centre.

2. Protect, enhance and celebrate Karangahape Road’s historic and cultural heritage, biodiversity and vibrancy.

3. Provide safe and convenient connections in and through the Karangahape Road area.

4. Improve and develop an integrated network of civic and public open spaces in the Karangahape Road area.

5. Create a safe and enjoyable environment to live, work and play in Karangahape Road.

6. Promote the City Rail Link station at Karangahape Road as the catalyst for new investment and growth in the area.

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Social Impact and Business Disruption Delivery Work Plan Key move 6 demonstrates that the CRL Karangahape Station is anticipated and forms a key part of the 30-year strategy. The Karangahape Road Plan identifies a number of actions for achieving Key Move 6. While these generally relate to wider development opportunities and the operational stage of the station, the actions include: •

explore opportunities to capture the benefits of the City Rail Link both during construction and once completed.

Each of the key moves have been considered in the development of the Mitigation Implementation Plan set out in Section 8 of this SIBD DWP, including the benefits resulting from the construction works.

4.4.2. Karangahape Road Enhancements Construction of the Karangahape Road enhancements project has commenced. This is a joint project between Auckland Transport (AT) and Auckland Council that aims to preserve the road's unique character, while creating a street environment that supports the local community and meets the needs of a growing population10. Proposed enhancements include walking and cycling facilities along and around Karangahape Road.

Construction commenced on Stage 1 of the enhancement works in July 2019 and the indicative date for construction completion is late 2020. The Link Alliance will continue to co-ordinate and work with Auckland Council and AT to manage and mitigate the impacts of these two construction projects being undertaken in parallel and to ensure good communication with businesses, residents and the wider community.

4.4.3. Karangahape Road Business Association The KRBA was founded in 1924 and aims to foster the economic development of the K' Road precinct. It does this through delivering a comprehensive programme of marketing and events, networking opportunities and advocacy to local bodies. It is a partner with Auckland Council in its city-wide Business Improvement Programme and derives its income from a separate rate collected by council from business and property owners within its precinct boundary and returned to the KRBA. The KRBA’s services include: • • • • • • • • • •

10

Promotion through an annual programme of marketing and events; Business workshops and networking opportunities; Advocacy to local bodies over major works planned for the precinct; Advocacy to local bodies over issues relating to service provision; Free listing on the KRBA website; Access to real time pedestrian counts and quarterly retail spending reports; Regular updates on news and activities in the precinct; A point of contact for general business enquiries relating to the precinct; A day security foot patrol between 10am – 6pm; and A night security mobile patrol on Friday and Saturday nights from 10pm – 3am augmented by a Barwatch service from 10pm – 4am.

https://at.govt.nz/projects-roadworks/karangahape-road-enhancements/ Page 23 | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan

4.4.4. CRL News Stories Recent news articles were also reviewed to understand issues that have been raised in the media by or about the affected community. Articles in relation to works on Albert St were also reviewed to provide additional insights into the impacts of the work.

Articles reviewed during the preparation of the Karangahape Station SIBD DWP include: • • •

Statements from the CRL CEO on the extent of impacts resulting from construction works11.

A number of news articles that respond positively to the CRL Karangahape Station have been published12 13.

The relocation and re-use of the Beresford Square café to Niue14.

11 https://www.tvnz.co.nz/one-news/new-zealand/auckland-facing-years-significant-disruption-crl-project 12 https://www.nzherald.co.nz/property/news/article.cfm?c_id=8&objectid=12202134, 13 https://www.nzherald.co.nz/property/news/article.cfm?c_id=8&objectid=12201234 14 https://www.newshub.co.nz/home/new-zealand/2020/01/auckland-cafe-to-be-shipped-to-niue-to-dodge-city-rail-linkdemolition.html Page 24

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Social Impact and Business Disruption Delivery Work Plan

5.

Consultation and Engagement 5.1 Introduction

Consultation and engagement was undertaken to inform this SIBD DWP, particularly the Mitigation Implementation Plan (refer to Section 8 of this SIBD DWP). This engagement was structured and informed by an understanding of CRL Designation 4, the proposed works, the affected community and Karangahape Road area. The consultation methodology is set out in the Table 5-1 below: Table 5-1: Consultation Methodology

Task

Activity

1. Develop an understanding of the main works, Karangahape Road and the affected community Confirm properties that will potentially be affected / affected in proximity by the main works.

• • •

• • •

•

• 2. Liaise with the Karangahape Station Community Manager

• • •

3. Engagement Programme

4.Discussion with other Subject Matter Experts (SME) and review of other DWPs and MPs

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Clarification of existing relationships with property owners and occupiers.

Review of previous engagement and discussion on key issues.

Feedback from ongoing project engagement.

•

Door knocking, arranged meetings, Community and Business Liaison Group (CLG) and Info Hub sessions – refer to Table 5-2 for further details of this engagement.

•

Discussion with SMEs on potential impacts and any engagement undertaken and to ensure joined up approach to mitigation and identification of impacts.

Establish a coordinated approach to engagement.

Review of draft DWPs

• • 5. Consultation on draft DWP

Reviewed the NoR SIA report and AEE; Reviewed public submissions on the NoR to see who made comment from the Karangahape works area; Reviewed the SIBD DWPs for the Mercury Lane demolition works (OPW60339200) and Karangahape Station early works (OPW60347591), including previous engagement; Undertook a site walkover; Karangahape Station Project Manager briefing on works; Undertook an aerial assessment and property database assessment to understand the ownership and occupancy structure of the impacted area; Reviewed the Karangahape Road business directory and business websites to understand the scope of services offered and to confirm their proximity to the proposed works.

Compiled a list of directly affected and affected in proximity properties and map.

•

Attendance at the Karangahape CLG meeting on 12 November 2019 to discuss the SIBD DWP with, and receive comments/feedback from the CLG; and

Social Impact and Business Disruption Delivery Work Plan •

Independent Peer Reviewer and Auckland Council reviewers.

5.2 Establishing the Affected Community The methodology adopted for establishing the Affected Community was based upon identifying the ‘affected parties’ and ‘affected in proximity parties’. This involved: 1. A desktop assessment of the sites with proximity to the location of the physical works and with potential property access impacts associated with the works (these were identified as the directly affected areas).

2. A desktop assessment of the activities within proximity of the works where limitations on the road network may impact accessibility to their site (these were identified as the proximity affected areas).

3. Refinement of the parties affected by the works occurred during the door knocking exercise. The SIBD engagement team made judgements on site as to the parties that would potentially be impacted and refined the parties consulted, mainly discounting parties not within the vicinity of the works.

Engagement has focused predominantly on the affected community as shown in the purple (affected parties) and blue (affected in proximity parties) areas in Figure 5-1 below. Additional engagement with members of the public was undertaken via the Information Hub and the YMCA was invited to the Beresford Square community event.

Figure 5-1: Engagement Map Showing Affected and Affected in Proximity Parties

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Social Impact and Business Disruption Delivery Work Plan

5.3 Engagement with Affected Parties Affected parties were contacted via face to face communications. The engagement included: •

An arranged meeting took place on 30/08/2019 with one party with an existing and ongoing CRLL and Link Alliance relationship; Door knocking for those with no existing CRLL relationship15 and who were approached for the first time. Follow up meetings were arranged on request. Door knocking took place between 19/08/2019 and 20/09/2019.

Attendance at information sessions held at Beresford Square on 22/08/2019 and 16/10/2019. The information sessions were aimed at the community as a whole and was attended by local residents, employees of local businesses and passers-by / members of the public.

Attendance at two community ‘Meet the Experts’ events at Beresford Square on 11/09/2019 and Cross Street Market on 16/09/2019. These events were publicised by a letter drop and emails to properties surrounding Beresford Square and Cross Street Market.

Discussions with members of the CLG meeting on 12/11/2019. The meeting was attended by a variety of SMEs, including the SIBD SMEs.

•

•

•

•

The approach to engaging with the affected community is set out in Table 5-2 below.

Table 5-2: Consultation and Engagement Process Relationship

Activity

Existing Relationship

• • • • •

Compile contact database based on information gathered from Tasks 1 and 2 in Table 5-1.

Feedback questions developed.

Emails sent to database requesting meetings.

Attendance at meetings.

Feedback documented.

No Existing Relationship

• • •

Compile contact database based on information gathered from Tasks 1 and 2 in Table 5-1.

Feedback questions developed.

Door knocking exercise with Residents, Business / Community Organisation Managers and/or Business Owners.

Feedback documented.

OR Follow up meetings if requested or if Managers and/or Business Owners not available on first visit; or phone calls / emails if affected party contact not apparent during door knocking to arrange meeting.

Attendance at meetings.

• •

•

15

It is noted that some parties have experienced the impacts of initial investigation works for Karangahape Station or observed works associated with the Aotea Station and these comments were captured as part of the door knocking exercise.

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Social Impact and Business Disruption Delivery Work Plan

Information Hub / Community Event

CLG Members

•

Feedback documented.

• • •

Feedback questions developed.

Identification of parties to be letter dropped and emailed.

Arranged for other SMEs and the Karangahape Station Project Manager to attend following a review of feedback received from the affected community to date.

SIBD specialists attended the Info Hub. Feedback documented.

Feedback questions developed.

SIBD specialists attended the CLG and staffed a ‘SIBD’ desk.

Feedback documented.

• • • • •

The engagement meetings with CRLL or Link Alliance ‘No Existing Relationship’ parties were led by John Daly and Kim Hardy (co-authors of this SIBD DWP) and/or a member of the wider SIBD Engagement Team. In some instances, a qualified noise expert was also in attendance.

Where specific areas of concern were identified during the engagement, such as construction traffic, the SIBD team undertook to facilitate a follow up visit with the relevant SME to address the specific issues of concern.

Feedback from the meetings is contained within Appendix B.

5.4 Face to Face Engagement with Affected Parties The purpose of the face to face engagement (information hub sessions, door knocking and arranged meetings) was to: 1. Establish positive working relations between the community affected by the Karangahape Station works and the Link Alliance, being the consortium delivering these works; 2. Inform potentially affected parties of the main works and the proximity to their premises.

This discussion and information sought to ensure affected parties understood the work prior to seeking feedback; 3. Obtain feedback from affected parties on the matters identified in CRL designation Condition 61.3, i.e. the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements; and 4. Develop avoidance, remediation and/or mitigation measures to address the issues and concerns identified, as far as reasonably practicable.

To ensure a level of consistency and that the matters set out in the designation conditions were addressed during the engagement interviews, a series of questions were asked relating to the operation of the business/residential accommodation and specifically about social impacts / business disruption resulting from the main works.

The engagement team was also briefed on the utility relocation works, the wider works and the purpose of the SIBD DWP, and provided affected parties with an overview of the Karangahape Station main works.

Operational Questions: • Page 28

What are your trading days / hours? | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan • • •

What are the access arrangements for residents, customers, staff, deliveries?

What are the servicing / bin store arrangements?

Any other operational / business requirements?

Managing disruption and social impacts to your business / residential property in relation to: • • • • • •

Any special access and servicing requirements or special needs Effects on customers / business / residential occupier Effects on amenity (e.g. dust, noise, visual appearance, traffic issues) Business visibility and wayfinding Safety Any other comments on the potential social impacts or business disruption.

A copy of the meeting response recording sheet with questions is included in Appendix E.

5.4.1. Engagement Material The SIBD engagement team received a detailed brief and set of plans on the Karangahape Station main works prior to commencing engagement. The engagement team took these plans on site to brief the affected community.

Copies of the Karangahape Station information factsheet and / or the calling cards (both attached in Appendix D) were left with each affected party, which included details for the information hub, and were provided to owners/occupiers not present at the time of door knocking.

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Social Impact and Business Disruption Delivery Work Plan

6.

The Affected Community’s Feedback

86 affected parties from 54 properties within the affected community were engaged with for SIBD purposes. This feedback exercise was spread across the geographical area of the works and was obtained predominantly from business owners or managers, and residential property managers and available residents.

Further feedback was obtained from residents, members of the public and local businesses via the Information Hub, CLG and community events. Additional feedback was also provided by the Link Alliance’s Karangahape Station Community Manager.

In addition to meeting affected parties, an understanding of the impacts has been gained from a review of the other SIBD DWPs prepared for CRL main works activities and discussion with the SMEs, including transport and acoustic specialists, and the feedback received as part of the approved SIBD DWPs for the Mercury Lane demolition works (OPW60339200).

Figure 6-1 below provides an overview of the key concerns and the location of the parties consulted.

The majority of affected parties are concerned about combinations of issues. Appendix B identifies the affected parties and summarises the individual feedback received.

Figure 6-1: Overview of Key Concerns within the Affected Community

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Social Impact and Business Disruption Delivery Work Plan The level of engagement is considered appropriate and enabled the SIBD SMEs to identify social impact and business disruption concerns and issues. The concerns and issues raised by affected parties are discussed further below.

6.1 Karangahape Road Business Association The SIBD team met with the KRBA prior to commencing meetings with affected businesses and residents to draw on the expertise and insight that the business association has of the Karangahape Road community.

Key insights included: • • • • •

KRBA has worked closely with Auckland Transport, including on the DRP to the Karangahape Road Enhancement Works.

KRBA has led on the DRP for the enhancement works and has run events such as ‘Connect Business’ and is keen to be involved with the DRP for the CRL Karangahape Station works.

Communication and information are very important, and the Link Alliance needs to be proactive in providing information and a timetable.

Face to face communication is highly valued by the local community.

The KRBA runs a range of events, and there are a number of events organised by the wider community. The construction team needs to work around events, such as the Karangahape Road Festival (first Thursday in December) and Pride events (February).

6.2 Residential, Visitor Accommodation and Noise Sensitive Properties Residential and visitor accommodation properties along the area of works include: • • •

Apartment blocks located on Beresford Square, Day Street and Karangahape Road.

Smaller scale residential units on East Street and an apartment in Cross Street.

BK Hostel.

Residential and visitor accommodation properties within the affected community were engaged with via a door knocking exercise targeted at the property manager or residents (selected) available at the time of door knocking. To ensure engagement with a wider sample of residents the SIBD engagement team attended information hub sessions and also the community events at Beresford Square and Cross Street Market.

Residents generally welcomed the early engagement and sought on-going and regular communication so that they understand and plan ahead for noise and other potential disruption associated with the Main Works.

A number of property owners were also positive about the Karangahape Station, particularly the redevelopment of Beresford Square. Property owners recognised the placemaking potential of CRL, the improvement in connectivity and also speculated on the potential to increase property values16.

Issues of concern for residents included: •

16

A key SIBD issue identified was the potential for construction noise impacts. In recognition of this as a likely issue SIBD SMEs were accompanied with an Acoustic SME to respond directly to noise and vibration concerns.

No advice or information was given on property values as part of the SIBD engagement.

Page 31 | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan • •

•

Two property owners raised concerns that noise and disruption would lead to tenants vacating the property. Noise issues were discussed with the Acoustic SME. Concerns about the loss of pedestrian and vehicular access to properties, including private car parks, and road diversions that would be required. Residents were informed of the proposed Traffic Management Plans relating to road diversions and the intention to retain pedestrian access to properties.

Concerns around the position of hoardings and passage ways/diversions being unwelcoming to walk along.

6.3 Commercial and Businesses Community Commercial businesses, including retail, offices, pubs, clubs and restaurants, within the affected community were engaged with via a door knocking exercise targeted at the business manager or owner available at the time of door knocking.

To ensure engagement with a wider sample of businesses and residents the SIBD engagement team attended an information hub session and also the community events at Beresford Square and Cross Street Market.

Karangahape Road The businesses located on Karangahape Road and not in immediate proximity to the construction works were generally positive about the CRL project and were welcoming of the early engagement and notice of the works. Ongoing and proactive communication was identified as the key mitigation measure.

Mercury Lane / East Street Businesses on Mercury Lane identified the benefits of additional workers in the area being a potential source of new customers. However, concerns were raised in terms of the impacts from the loss of on-street car parking for customers and loading areas. Construction traffic was also a concern. The TAP DWP and the approach to mitigation was discussed with businesses and changes to loading bays and the closure of car parks will be further communicated to businesses.

Noise disruption was a key concern for offices and the ability to continue working, whilst the impact of dust was raised by one business (a tattoo parlour). Noise issues were discussed with the Acoustic SME and the approach to dust suppression was also discussed.

Beresford Square / Pitt Street Businesses on Beresford Square raised a range of issues due to the proximity, scale and nature of the works. Issues included: • • • • •

The proximity of hoarding and the impact on the appearance of the street.

The need to maintain visibility to businesses The loss of outdoor seating areas.

The need to retain pedestrian access and private car parking.

The impact of noise, vibration and disturbance on the employees from construction work and traffic.

Noise issues were discussed with the Acoustic SME and affected businesses were keen to know about on monitoring of the works and impacts. Businesses were keen to have an input into the DRP. Page 32

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Social Impact and Business Disruption Delivery Work Plan

6.4 Community Organisations / Facilities Within the affected community two organisations provide services for vulnerable groups (sex workers and drug users) and the need for ease of access and privacy and discretion were raised as potential issues during the construction process. This feedback has been provided to the Link Alliance and actions have been identified as part of the Mitigation Implementation Plan.

Merge Café is keen to ensure that its customers have easy access to the café and are not put off walking. Wayfinding signage used to direct customers would be welcomed.

Homelessness was raised by a number of parties within the affected community from the perspective of keeping sites secure and displacement of rough sleeping locations. Wider engagement with appropriate bodies is a recommended action within the Mitigation Implementation Plan.

Businesses on Pitt Street, Beresford Square and Karangahape Road raised issues with the existing operational public toilet at the junction of Beresford Square and Pitt Street as a centre for anti-social behaviour. Feedback was mixed on whether the toilet should be retained, as it is an important facility with businesses wanting their toilets to be retained for customers only or removed.

Following discussions with Auckland Council, the toilet will move a short distance to the south of its current location on Pitt Street.

The Neighbourhood Police team were briefed on the Main Works and made recommendations in terms of: • • • • • •

Keeping passageways well lit; The use of CCTV Cameras; Keeping sites secure from opportunists and targeted thefts; Awareness training / messaging in relation to crime / anti-social behaviour prevalent at certain locations within the area for staff; An alcohol ban is also in place at certain times and locations within the area; and The extent of engagement and communication with the affected community was welcomed.

This feedback will be provided to the Link Alliance team and will also inform the DRP. Feedback has been obtained from the St John’s Ambulance Service and the project team met with Fire and Emergency New Zealand following initial SIBD engagement.

Feedback from the arranged meeting with the owner of the Hopetoun Alpha (and the owner of a number of other properties within the affected community) is set out in Appendix B (entry 79).

6.5 Pitt Street Methodist Church The Methodist Church was initially door knocked and then owing to the matters raised a follow up meeting was arranged and attended by SMEs. Issues discussed include: • • Page 33

Construction noise and disruption to church services – especially any weddings or funerals. It was agreed that with advance notice of key services the Link Alliance would as far as practicable manage activities so as not to cause disturbance.

Potential impacts of construction vibration on stained glass windows, which was previously removed for works at the Chatham building. The preparation of a Site Specific Construction | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan

• • •

Noise and Vibration Management Plan (SSCNVMP) was explained and this will address vibration effects and vibration monitoring.

The Church has 3 access points and has offered the option of restricting access if required and practicable. This would require ongoing communication particularly in relation to key services.

The Church contacted the South Island Organ Company who subsequently confirmed that the Organ would not be impacted by the scale of vibration anticipated.

A request for collateral material for display in the Church to inform parishioners about the Karangahape Station works / CRL and to provide the congregation with regular updates.

Material will be provided by the Communication and Consultation Manager.

6.6 The Hub Open Meeting Session Until late 2019, the Link Alliance operated an information hub at the Old Station Bar (now demolished) on Beresford Square as part of its wider engagement strategy. The SIBD SMEs provided details of the information hub as part of its door knocking exercise and free-standing signage was displayed to attract passers-by.

The Hub was open on a weekly basis between 5 – 6 pm on a Thursday evening to members on the affected community and wider public. The SIBD SMEs attended specific sessions with details of the information session on the 22/08/2019 being provided to the affected community as part of the door knocking engagement. SIBD SMEs attended a follow up session on the 16/10/2019.

Key comments from attendees included: • • •

•

A request for on-going and proactive communication on the project.

General support for the station, but requests for details on the final station design, wider redevelopment and completion dates.

Information on car parking arrangements and road closures which were provided as part of the discussion.

Concerns around noise levels, disruption and the extent of impacts being similar to those experienced on Albert Street (associated with Aotea Station) with SMEs available to discuss with attendees.

Note that, while in operation, the Hub was part of the wider community consultation strategy and affected party feedback from these sessions was provided by the Karangahape Station Community Manager to the SIBD SMEs. The feedback aligns with the bullet point comments above.

6.7 Community Meetings The SIBD team recognised that the Karangahape Station main works have two distinct components, with one focused on Beresford Square and the other on the streets surrounding the main works compound on Mercury Lane.

In order to engage with the affected community on a tailored basis, two community events were organised targeted for the residents and businesses on Beresford Square (including Pitt Street and Day Street) and those in proximity to the Mercury Lane works at Cross Street Market. A range of SMEs attended to answer questions.

The letters issued to affected parties in proximity to Beresford Square and Cross Street Market are contained in Appendix C. Page 34

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Social Impact and Business Disruption Delivery Work Plan The Beresford Square community event raised the following issues: • • • • •

• •

•

A request for on-going and proactive communication on the project.

General support for the station, but requests for details on the final station, wider redevelopment and completion dates.

Information on car parking arrangements and road closures which were provided as part of the discussion.

Confirmation of pedestrian and vehicular access arrangements to private properties.

Concerns around noise levels, disruption and the extent of impacts on Albert St (associated with Aotea Station) with SME available to discuss with attendees.

Details of the hoarding and concerns that the Beresford Square will not be appealing during works.

The need to minimise impacts on the appearance and attractiveness of Beresford Square and avoid unsafe spaces.

The need to maintain visibility to businesses

The Cross Street Market community event raised the following issues: • • • • • • • •

Request that the car parking spaces to be lost on Cross Street are reallocated elsewhere on the street.

Concerns about dust impacts on the tattoo parlour where there is a need for a dust free environment.

Pedestrian access needs to be maintained and directional signage for customers must be provided.

Signage should be provided on alternative routes to the market, including on streets not affected by the works Keen to provide input into the opportunities for artwork on hoardings.

Concern around noise impacts, particularly given the noise of the investigation works which continued until late.

Potential business opportunities from the construction works working in the area.

Keen to provide ongoing input into the DRP, particularly in relation to signs, hoardings and alternative pedestrian access to Cross Street from Karangahape Road.

6.8 Community and Business Liaison Group The CLG has as its focus the Karangahape Station area from Pitt Street and Beresford Square to Karangahape Road, Mercury Lane and East Street.

The CLG has a total of 48 members who were invited to the CLG meeting on the 12/10/2019. This was attended was attended by 10 residents (some also members of body corporates), 6 property or business owners, a community organisation member, the KRBA, an interest group, a Local Board Member and a Council Officer.

The CLG has the following role: • • • Page 35

An avenue for local community representatives to understand and share what’s happening in their area during construction.

Monitor and give feedback on the effects of construction on their community.

Provide input into the preparation of a variety of different environmental management plans designed to help manage the impacts of construction (including this SIBD DWP). | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan •

Review of the DWPs and management plans required by the CRL designation and resource consent conditions.

SIBD SMEs attended the Karangahape CLG meeting on the 12/11/2019 to listen to the issues raised by members of the CLG in relation to the potential SIBD impacts for the main works: • • • • • •

Noise and vibration impacts, including concerns that noise will occur outside of hours set be the designation conditions.

A query about the removal of trees from Beresford Square.

Traffic and parking impacts on Mercury Land and on Pitt Street.

Pedestrian access around the construction works.

Deliveries and serving of businesses on Cross Street.

Proposed building renovation works and conflicts with CRL construction works.

6.9 Summary of Key Issues and Mitigation The impacts identified can be summarised as follows: • • • • • • • • •

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Loss of outdoor seating areas.

Dust and noise nuisance associated with construction works in proximity to businesses and residential properties.

The need for unimpeded vehicle and pedestrian access to private properties, including private car parks.

The impact of the loss of car parking on businesses, i.e. nowhere for customers to park.

Ongoing and proactive communication is key.

Concerns over tenants leaving premises due to disruption.

The need to minimise impacts on the appearance and attractiveness of Beresford Square and avoid unsafe spaces.

The need to maintain visibility to businesses.

Ensuring placement of construction hoarding doesn’t exacerbate social issues in the area including homelessness and drug use.

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Social Impact and Business Disruption Delivery Work Plan

7.

Summary of Issues Identified and response provided in other DWPs

In addition to this SIBD DWP, the Karangahape main works Outline Plan is supported by a range of other DWPs and MPs. A number of these documents identify mitigation methods which are also relevant to mitigating social impact and business disruption impacts, albeit from a specific subject matter perspective. Table 7-1 summarises the issues raised from the affected community and identifies the relevant DWP/MP. For a complete overview of the DWPs and MPs refer to Section 1.4 ‘Environmental Sub-Plans’ of the CEMP. Table 7-1: Issues and DWPs Summary

Issue

DWP / MP

Objective

Relevant Section

Air Quality, Dust and Odour Issues.

Air Quality Delivery Work Plan

Sections 4. Monitoring Requirements and 5.

Operating Procedures

Built Heritage and Character of Karangahape Road and surrounding area.

Communication and Engagement

Built Heritage section of the Historic Character Delivery Work Plan

The objective of the Air Quality DWP is to detail the best practicable option to avoid dust and odour nuisance being caused by construction works and to remedy any such effects should they occur.

The objective of the Built Heritage section is to avoid, remedy or mitigate adverse effects on built heritage as far as reasonably practicable.

The objective of the Communication and Consultation Plan is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the construction of the City Rail Link.

Sections 6. Communication Strategy and 7. Protocols, Processes and Contract Details.

Communication and Consultation Plan

Section 5. Management and Mitigation Measure 6.

Building Record and Salvage Strategy

Specific engagement / consultation identified within the relevant DWP

Noise and Vibration

Construction Noise and Vibration Delivery Work Plan

The objective of the CNV DWP is to avoid, remedy or mitigate the adverse effects of construction on human health which may result from the disturbance of contaminated materials during construction.

Sections 6. General Management Procedures and Mitigation Measures, 8.

Monitoring and 9.

Contingency Measures

Noise and Vibration

Site Specific Construction Noise and Vibration Management Plan

The objective of a SSCNMP is to detail the best practicable option to avoid, remedy or mitigate adverse effects on a receiver resulting from construction noise that does not comply with the Project Noise Standards.

Appendix F of the CNV DWP

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Social Impact and Business Disruption Delivery Work Plan Issue

DWP / MP

Objective

Relevant Section

Area Character and Amenity

Trees and Vegetation Delivery Work Plan

The objective of the Trees and Vegetation DWP is to avoid the removal of scheduled trees as far as practicable. Where trees are identified for removal in surface works the Requiring Authority will remedy or mitigate the adverse effects of construction on trees and vegetation.

Section 4. Mitigation Measures

Transport, Access and Parking

Transport Access and Parking Delivery Work Plan

The objective of the Transport, Access and Parking DWP is to so far as is reasonably practicable, avoid, remedy or mitigate the adverse effects of construction on transport, parking and property access.

Sections 4. Proposed Traffic Management and 5.

Assessment of Effects

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8.

Mitigation Implementation Plan

8.1 Introduction This section of the SIBD DWP sets out the mitigation actions to be implemented in relation to the Karangahape Station main works. These have been developed in part from the feedback from the affected community. Additionally, mitigation of the specific concerns raised by individual affected parties is set out in Appendix B.

8.2 Roles and Responsibilities The key Link Alliance personnel responsible for the delivery of the actions and recommendations in this SIBD DWP are identified in Table 8-1 below. Refer to the CEMP for further detail on roles and responsibilities.

To ensure the commitments made through the proposed mitigation measures are implemented, key personnel will be informed of their obligations and responsibilities.

In addition, all site personnel, including subcontractors, are responsible for implementing the requirements of this SIBD DWP. Table 8-1: Key Personnel

Role

Name

Karangahape Station Project Manager

Jonathan Hill

Karangahape Station Construction Manager

Dan Trotman

Environmental and Sustainability Manager

Sarah Sutherland

Communications & Engagement Manager

Rachel Blundell

Karangahape Station Community Manager

Simon Mitchell

Social Impact and Business Disruption Leads

Kim Hardy / John Daly

Link Alliance Development Response Manager

Natalie Donzé (interim)

The contact details and responsibilities of the Karangahape Station Community Manager and Development Response Manager, who will have work closely with the affected community are included in Appendix G. Details of the Social Impact and Business Disruption SMEs, who will monitor SIBD impacts and provide specialist input as required, are also included in Appendix G. Refer to the CEMP for further detail on the roles, responsibilities and contact details of other key personnel.

The general public contact details for the Karangahape Station Main Works are as follows: • •

CRL Hotline: 0800 CRL TALK (0800 275 8255) Karangahape Station email address: karangahape@linkalliance.co.nz

8.3 Compliance with Designation Conditions Page 39

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Social Impact and Business Disruption Delivery Work Plan The Link Alliance is required to comply with all relevant CRL designation and resource consent conditions. This will be achieved via the implementation of the CEMP, DWPs and MPs and the ongoing compliance with conditions.

An important tool for keeping the affected community informed are the Planning pages of the CRL website. These include an explanation of key planning terms, the designation and resource consent decision notices and documentation for the Karangahape Station area.

The Communication and Consultation Manager will be responsible for sharing this information and also promoting the CRL website. Responses to queries will be provided by the appropriate SME, via the Communication and Consultation Manager.

8.4 Continuous Up to Date Engagement The need for early, continuous and up to date engagement was raised by a number of the parties consulted with. This will be undertaken by the Communications and Engagement team including: a) Courtesy visits and /or email updates to businesses to check in with parties regarding the project. The purpose being to share information so residents and business can plan ahead, and also to obtain feedback on issues of concern and to identify pathways for their resolution in liaison with the appropriate SMEs. b) Project progress meetings undertaken with businesses, to confirm project programme and when scheduled works will take place. c) Provision of advance notice to businesses on the scope of works on a regular basis in line with the CCP. This is necessary to ensure businesses can plan ahead and advise customers in advance of their arrival. Longer term programme of works (and therefore potential for disruption) will also be particularly important for visitor accommodation and hospitality businesses, in terms of managing future bookings. d) Engagement with the affected community, via: • • • • • • • •

Works notification letters Local drop-in sessions Monthly email newsletters Information hub sessions On-site signage for key traffic shifts Digital communications including website updates and social media updates to CRLL’s channels on Facebook and Instagram Advertising and campaigns for major traffic shifts.

Regular CLG meetings

The Link Alliance in conjunction with the communication team for Karangahape Road enhancement works will regularly update the affected community on the nature of the work and timeframes.

8.5 Collaboration The Link Alliance will work with Auckland Council, AT and other council-controlled organisations, KRBA and the Local Board to mitigate the impacts of construction within the affected community.

This includes liaising with AT and Auckland Council and adopting a collaborative approach in regard to the Karangahape Road enhancement works and CRL Karangahape Station construction works.

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Social Impact and Business Disruption Delivery Work Plan

8.6 Development Response Measures A range of development response measures and example development response plans (DRPs) are set out in Appendix F and the responsibilities of the Development Response Manager are set out in Appendix G. The development response measures will be implemented alongside the construction works, where appropriate and practical, to mitigate SIBD impacts on affected parties.

The development response measures have and will continue to be developed in consultation with KRBA and the affected community.

8.7 Contractor Briefings The Karangahape Station Project Manager will brief all contractors prior to their arrival on site and ensure they are fully aware of the project obligations to stakeholders within the area of the construction works (refer to Section 4.2 of the CEMP for further details regarding inductions and training). This will include a requirement to treat adjoining businesses, residents and community groups as ‘project neighbours’ and ensure that, as far as practicable, the contractor’s day to day actions around the periphery of the site and their interface with the public areas is respectful and as considered as possible. This includes, for example, staging work to minimise disturbance, that works are co-ordinated on an area basis and that re – work and consequential additional disruption is not required.

A key issue raised by the community groups and which will be addressed in Contractor Briefings is set out in Table 8-2 below together with the recommended actions.

Table 8-2: Community Groups Issues and Actions

Issues

Actions

Respect for diverse and vulnerable community groups

Deliberate briefing of contractors prior to commencing works on the unique community characteristics and Link Alliance aim to be considerate and respectful neighbours and members of the community for the duration of the project.

Encouraging team participation in significant community events as far as practicable.

Briefings will include information on how to handle a range of issues/situations, including: • how to approach rough sleepers; • how to deal with illegal activity; or • dealing with an emergency situation on site.

Alternatively, the briefing will include details of available training.

The Contractor Briefings will be updated to respond to feedback from the continuous engagement with the affected community and following discussions with community organisations which represent and/or support vulnerable groups in the community.

8.8 Noise and Vibration Disruption Construction noise and vibration will be managed, monitored and mitigated through the Construction Noise and Vibration DWP (CNV DWP) for the Karangahape Station main works.

Mitigation measures are set out in Section 6 of the CNV DWP. The Site Specific Construction Noise Management Plans (SSCNMP) provided at Appendix F of the CNV DWP will be implemented as Page 41

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Social Impact and Business Disruption Delivery Work Plan required for particular receivers. Refer to the CNV DWP for parties requiring a SSCNMP to be prepared.

The need for contingency measures and the timing of noisy works will be proactively communicated to affected parties to allow affected parties to plan ahead. Additionally, the health and well-being measures set out in Section 8.16 will also be all available.

The potential for construction noise and vibration was raised by a number of parties within the affected community and this is one of the main issues that also contributes to social impact and business disruption. Engagement with affected parties will continue to be undertaken to ensure they have advance notice of construction works commencing and an understanding of noise levels.

This engagement will be led by the Karangahape Station Community Manager in conjunction with the Acoustic SMEs.

8.9 Traffic Access and Parking Disruption Disruption to traffic, access and parking during the Karangahape Station main construction works will be managed, monitored and mitigated through the Transport, Access and Parking DWP (TAP DWP). The TAP DWP will be implemented throughout the construction period and forms part of the overall CEMP for the Project. Long term Temporary Traffic Management Plans (TMP’s) will be implemented for the works with evolving requirements.

8.9.1. Property Access Access to all properties within the affected community area will be maintained.

If any pedestrian accesses (to properties) are to be closed for short periods of time for critical work, then property owners and leaseholders will be consulted with at least two weeks prior to the closure. This will be undertaken by the Karangahape Station Community Manager with the agreed arrangement and timing conveyed at least 48 hours before the closure.

8.9.2. On Street Parking The construction works will result in a large reduction of parking within the affected community area. The bulk of the parking will have already been removed on Beresford Square and Mercury Lane during the Karangahape Station early works. In addition to this the main works will impact on street parking and loading zones on Pitt Street and Canada Street.

The main works will not effect: • • • •

Taxi Stands on Karangahape Road Private off-street parking Hopetoun Alpha parking – in line with designation condition 28.2(c)(iv) The Mobility park on Beresford Square which is being relocated during the early works to Day Street.

The Link Alliance will update KRBA so it can update its database of car parking. Signage to identify additional public car parking will be provided as part of the DRP. Affected businesses and KRBA will also be notified of the closure of loading bays identified in the TAP DWP and the location of existing alternative loading bays in the area.

8.9.3. Pedestrian and Cyclist Page 42

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Social Impact and Business Disruption Delivery Work Plan Pedestrian routes will remain open along Beresford Square, Pitt Street, Karangahape Road and Mercury lane, although there will be some diversions to allow safe movement around the construction areas.

Beresford Square will require a large diversion during critical work (refer to TAP DWP for details).

This situation will not exist for the full duration of the works and will revert back to a more direct pedestrian route after critical tasks are completed. Where there are opportunities to shorten this diversion, these will be implemented.

Most of the construction work will require a reduction in width to the footpaths within the various stages. However, a minimum footpath width of 1.5m for pedestrians will generally be provided. An exception is a pinch point on Mercury Lane and a traffic controller will be stationed there within work hours to allow safe movement of pedestrians.

Traffic Management Plans will ensure that all pedestrian routes meet accessibility requirements of Auckland Transport’s Code of Practice, with appropriate ramps and gradients for all users.

Wayfinding signage will be provided at each junction along the key pedestrian routes through the works area.

8.9.4. Public Transport The Link Alliance has engaged with AT on the relocation of bus stop #1084 to outside of the works zone. Additional impacts on public transport are identified in the TAP DWP, including that the construction works for the Karangahape Station will likely increase bus journey times (ranging between 0-2 minutes) for the majority of the assessed bus routes.

Proactive communication by the Link Alliance and support for AT’s communication initiatives will be undertaken to ensure that the affected community, but also public transport users understand the nature of the works and the impacts on the bus network.

8.9.5. Construction Traffic In general truck movements onto Beresford Square and Mercury Lane will be via the arterial road network, over dimensional routes, over weight routes with both sites being well located in relation to accessing these. Construction vehicles will not use local roads or to pass through sensitive areas such as residential streets or past schools (refer to CRL designation Condition 25.3(a)).

8.9.6. Transport Disruption Communication Plan Link Alliance will implement a Disruption Management Communications Plan for the Karangahape Station main works. The Plan will clearly identify and effectively communicate how disruption will impact on all stakeholders, such as public transport users and motorists, businesses, residents and visitors to the area.

Link Alliance will work with Auckland Transport to develop and implement proactive communications for all transport users notifying them of the disruption and planned mitigations, including details of ATs accessible travel17 and travel plan18 resources.

17

https://at.govt.nz/bus-train-ferry/accessible-travel/ https://at.govt.nz/driving-parking/ways-to-get-around-auckland/working-with-businesses/workplace-travelplanning/travel-plan-resources/ Page 43 | Karangahape Station Main Works 18

Social Impact and Business Disruption Delivery Work Plan Wider communication and engagement will be led by the Karangahape Station Community Manager with input from SMEs as appropriate.

8.10 Utility Disruption All works relating to network utilities will be managed in accordance with operational requirements, safety and integrity of network utilities that are within, or are in close proximity to the works area.

To manage social and business disruption impacts, with respect to utility disruption, the Link Alliance will proactively communicate regarding any outages with the affected community.

8.11 Air Quality An Air Quality DWP (AQ DWP) has been prepared for the main works. This identifies that due to the developed nature of adjacent land and the proximity of sensitive activities, the local environment generally has a high sensitivity to dust and other atmospheric emissions from the works.

In order to minimise and avoid impacts on the surrounding community, dust and odour mitigation measures are recommended in conjunction with ongoing monitoring and engagement with the community. The measures are set out in detail in the AQ DWP.

8.12 Visual Amenity and Landscape The affected community currently benefits from living or working in an area with mature trees and a rich built heritage. The early works has included the removal of trees within and adjacent to Beresford Square and Pitt Street, and the main construction works will have a general impact on the character of the area.

The Link Alliance will address impacts on the contribution of the trees and on the general character of the area through its DRP by identify and implementing activation opportunities (not necessarily involving replacement trees or alternative soft landscaping), where practicable.

8.13 Community Character Karangahape Road has a distinct character with a strong sense of local identity, with the KRBA referring to is as Auckland’s most colourful, vibrant and bohemian precinct. It is home to bars and clubs, including LGBT venues, restaurants and a mix of small and independent business. The area is also home to music venues and art galleries and adult entertainment premises.

The Link Alliance seek to support the vibrancy of Karangahape Road and particularly initiatives which will help mitigate the impacts of the works, particularly on Beresford Square as part of the DRP, including supporting events and by seeking activation opportunities (as discussed in Section 8.12).

There is also the potential for synergies with the DRP for the Karangahape Road Enhancement works and to support the KRBA calendar of events.

8.14 Diverse Community and Vulnerable Groups In recognition of the diverse community, which includes LGBT venues, and the potential for vulnerable groups, including drug users and sex workers, to be present within the affected community the construction team will be briefed on the character of the area and the importance of equality and respect prior to commencing work. Opportunities to support or attend existing Page 44

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Social Impact and Business Disruption Delivery Work Plan ‘Inclusive Community Events’, such as those run by the Karangahape Road Business Association19 will be investigated on an ongoing basis and attended if practicable and relevant.

The Link Alliance will discuss the measures needed to assist any homeless person displaced as a result of the works and to ensure the construction sites are safe and secure, with appropriate bodies, such as with Auckland Council or Auckland City Mission.

The Link Alliance will undertake ongoing engagement and proactive communication with the Prostitute Collective and ADIO Trust Needle Exchange, including discussions to ensure on ease of access which was raised in feedback.

8.15 Community Safety The affected community raised existing social issues that are present in the area. The concerns include homeless people sleeping within the area and drug taking, with the public toilets on Beresford Square being identified as the focus of the problem by some within the community.

The Link Alliance will engage and consult, as appropriate, with the KRBA, which provides a security patrol service, the Neighbourhood Police, Auckland Council and wider community on issues associated with the impact of construction works, including associated anti-social behaviour.

Crime Prevention through Environmental Design (CPTED) measures will also be discussed and implemented as part of the DRP. Feedback will also be sought on the position of hoardings and features that can be incorporated to maintain visibility and connectivity within the area.

8.16 Health and Wellbeing It is recognised that the social impacts and business disruption resulting from the main works could affect the health and wellbeing of the affected community with concerns also raised by some parties during the door knocking.

The Link Alliance will support the affected community by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Link Alliance will provide information on how to contact practical help agencies - including external helplines, local mental health services, counselling and support agencies. This information will be made available in pamphlet form using multiple channels such as info@cityraillink.govt.nz, the CRL project website, and local project information centres.

Link Alliance will continue to work with the affected community, and through the CLG and will offer workshops for affected parties to address topics such as coping with stress, resilience, staying positive through difficult times, looking after self, and strategies for managing challenging situations.

These workshops would be facilitated by appropriately qualified professionals such as counsellors, psychologists, and business advisors.

8.17 Business Disruption The NoR SIA stated that the CRL project will generate both economic opportunities and impacts. The Assessment of Environmental Effects for the CRL NoR process, prepared in 2012 stated that “a key purpose and driver of the CRL is to make the city centre more accessible, resulting in an anticipated 19

https://kroad.com/kba-info/kba-newsletter-december-2018/our-inclusive-community

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Social Impact and Business Disruption Delivery Work Plan increase in economic performance, and create changes in land use, development opportunities, and intensification (particularly around stations)”.

The CRL project will in the longer term generate positive outcomes both locally and regionally, and may give rise to short-term positive impacts during the construction process which will be supported where practicable and feasible. The affected businesses, however have identified a number of concerns with the impacts of the construction works on them.

The issued raised by affected business parties are summarised in Table 8-3 below together with the proposed actions.

Table 8-3: Business Disruption Issues and Actions

Issues

Actions

The loss of tables and chairs for outdoor eating/drinking

Opportunities to minimise impacts on outdoor seating areas will be reviewed and implemented (if practicable) throughout the construction programme.

Loss of on street car parking.

Businesses will be notified of on street car parks being lost.

Wayfinding signage to alternative parking location will be displayed.

Provision of vehicle loading spaces within immediate proximity to businesses.

The approach to loading bays is set out in the TAP DWP.

Support community health and wellbeing

The Link Alliance will support business by providing pro-active communication on construction timing and scope of work to minimise risk of anxiety and stress around uncertainty.

Businesses will be notified of changes to the available loading bays and the location of existing alternative loading bays in the area.

Refer to Sections 8.14 and 8.16.

Visibility of businesses.

Development Response Plan measures, including: • ‘Open for business’ publicity • Wayfinding strategy implemented • Open mesh fencing • Perspex in permanent hoardings and lighting

Regular communications on construction staging and timing and what to expect on weekly, monthly and longer-term basis.

Ongoing and proactive communication to assist with forward planning.

Consideration of timing of works to avoid busy periods for restaurants/food outlets.

Review of construction staging and timeframes for commencement of works in proximity to key businesses as practicable.

Minimise impediments and ease of pedestrian access to premises along Beresford Square / Pitt Street.

Pedestrian access to be maintained at all times to all properties. Any disruption to be minimised and communicated in advance.

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Pro-active communication to allow businesses to plan ahead for noisy periods.

Pro-active pedestrian movement planning – DRPs, including hoarding design, wayfinding signage and feature lighting.

Social Impact and Business Disruption Delivery Work Plan Issues

Actions

Impacts from construction traffic – noise and congestion.

Truck movements will align with the TAP DWP with the mitigation for construction vehicles identified in the CNV DWP implemented.

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9.

Issues and Public Enquiries 9.1 Introduction

Public enquiries are managed by the Link Alliance Communications and Engagement Team and will be handled in line with the CCP. SMEs, including the SIBD SMEs will be consulted for input to answer public queries as appropriate.

9.2 Queries and Complaints Process Any party is able to make general enquiries via the CRL email info@cityraillink.govt.nz and freephone 0800 CRL TALK (275 8255). Additionally, parties affected by the works will be able to make enquiries via the karangahape@linkalliance.co.nz email which was provided during the consultation exercise undertaken for this SIBD DWP. A record will be kept by the Link Alliance of queries and complaints received. This record will include: •

A description of the complaint;

•

The relevant DWPs the complaint relates to;

•

Mitigation measures undertaken in response to the complaint;

•

Who is responsible for mitigation of the complaint;

•

Timeframes for addressing the complaint, including when the complaint is resolved; and

• Any affected parties.

Complaints and queries will be reported in the annual report of this SIBD DWP (see Section 9.1 Annual Reporting and Monitoring).

In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised with the SIBD SMEs and other SMEs (refer to Section 5 of the CCP).

9.3 Disputes resolution Disputes may arise where a stakeholder affected by an issue considers their complaint has not been resolved. In the context of this SIBD DWP, disputes may arise relating to: • •

Social impacts and business disruption Claims of financial loss due to construction effects on businesses in proximity to the works

With respect to SIBD related complaints/disputes these will be handled in line with the complaints process set out in Section 7 of the CCP.

9.3.1. Public Works Act 1981 Financial compensation under the Public Works Act 1981 is outside the scope of this SIBD DWP, however any claims received by the Link Alliance will be forwarded to CRLL. A claim for financial compensation under the Public Works Act 1981 is a possibility for affected parties who are significantly affected by the project. The Public Works Act entities affected parties to compensation for ‘substantial injurious affection’, which may include damage to property or losses to a business.

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Social Impact and Business Disruption Delivery Work Plan To pursue any claim under the Public Works Act for financial compensation as a result of the project, an affected party will need to lodge their claim with CRLL directly. Further information on the Public Works Act is available on the CRL project website20.

20

https://www.cityraillink.co.nz/public-works-act

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Social Impact and Business Disruption Delivery Work Plan

10. Reporting 10.1 SIBD Monitoring Plan The Link Alliance will monitor SIBD impacts throughout construction through ongoing engagement with the affected community, via the CLG and direct engagement, and from a variety of primary and secondary sources as detailed in the SIBD Monitoring Plan (Appendix H).

SIBD Monitoring will collect primary and secondary data to: • • • •

Monitor the affected communities experience and perception of SIBD impacts Monitor the effectiveness of the identified Mitigation Measures.

Monitor for any changes in the community profile of the area.

Complaints and Public Enquiries Monitoring

10.1.1. Community and Business Liaison Group Reporting The CLG will meet regularly, at least every three months, over the course of the construction works and will be an opportunity for the CLG member to ask question or to raise social impact and business disruption concerns.

SIBD SMEs will monitor feedback received at CLG meetings to measure SIBD impacts and the effectiveness of the mitigation measures. Mitigation measures will be reviewed in light of CLG feedback.

10.1.2. Regular Engagement Regular engagement will be carried out in line with the CCP but will include the CLG and the weekly drop-in information session and ‘meet the project team’ events. These events will provide an opportunity for the affected community to comments on the construction works and the mitigation measures.

In addition, the Development Response Manager and Karangahape Station Community

Manager will liaise with affected parties on a frequent basis in relation to the DRP and wider mitigation and will seek to resolve issues with the construction team.

An SIBD focused engagement exercise will be carried out to inform the preparation of an annual report in accordance with CRL designation Condition 61.8. This will collect feedback from the affected community on their experience and perception of SIBD impacts. The feedback will be measured against the feedback received as part of the engagement for this SIBD DWP.

10.1.3. Data Sources A range of primary sources will be reviewed to monitor for changes in the profile of the affected community, the extent of impacts and the effectiveness of the mitigation measures. These measures include: • • • • Page 50

Census and local board data Pedestrian Street Counts Area based spending data and street frontages vacancy rates CPTED Audits

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Social Impact and Business Disruption Delivery Work Plan

10.2 Monthly Reporting to Auckland Council The Link Alliance will provide monthly reporting to Auckland Council, demonstrating how the works continue to be undertaken in accordance with all the relevant management plans and CRL consent conditions. If issues raised are significant and require a revision to this SIBD DWP, including the mitigation implementation plan, the DWP will updated and submitted to Auckland Council for approval.

10.3 Annual Report The SIBD SMEs will prepare an annual report on the identification, monitoring, evaluation and management of the SIBD effects outlined in this DWP, along with a summary of any comments or complaints raised by the community, including how these have been addressed.

The annual report will be informed by the SIBD Monitoring Plan and this will be made available to the CLG and on the CRLL website.

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Social Impact and Business Disruption Delivery Work Plan

Appendix A: Record of CLG, Independent Peer Review and Auckland Council Feedback A1. CLG Comments A Karangahape CLG meeting was held on 12th November to discuss the Karangahape Main Works and for the CLG to provide comments / feedback on the CEMP and sub-plans, including this SIBD DWP. Verbal comments were received from the CLG on this SIBD DWP as follows: CLG Member

Comment

Response

Karangahape Road Enhancement Works DRP Project Member

Opportunities for collaboration on the Development Response Plan measures between the Karangahape enhancement works and the CRL works.

Opportunities for collaboration will be pursued as stated in Section 8.5.

Loss of tree from Beresford Square (similar works were contentious on Karangahape Road).

Confirmation was provided that the tree works are authorised under the early works OPW. Tree works were also not raised as a significant issue during engagement with the affected community.

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A2. IPR Comments Recommendation and Comments 1) It is noted that an interim DRP Manager is listed in the SIBD DWP. Although welcome, this role is responsible for the planning, delivery and evaluation of the DRP (Appendix G) and requires a consistent, skilled resource. It is my opinion that this position needs to filled immediately to work alongside the SIBD DWP team and interested stakeholders to co-design the DRP, based on the SIBD findings and establish the basis of activities to manage and mitigate the SIBD effects and which will be monitored as part of the SIBD Monitoring Plan.

Response 1) The DRP Manager has been filled initially on an interim basis by an appropriately qualified DRP professional. A permanent DRP is due to start in February 2020.

2) Throughout the SIBD DWP document the Karangahape Station Community Manager is wrongly listed as the Aotea Station Community Manager (pp. 28; 40; 42). Please remedy these errors.

2)

Document amended.

3) Section 8.9 of the SIBD DWP states that “Disruption to traffic, access and parking during the Aotea Station main construction works will be managed, monitored and mitigated through the Transport, Access and Parking DWP (TAP DWP).” This is clearly an error, please remedy to read “…Karangahape Station main construction works”.

3)

Document amended.

4) It is welcome that the SIBD DWP authors are engaged alongside the Comms and Engagement Team, DRP manager and Karangahape Community Manager as part of the Project Implementation Team, focused upon monitoring of the SIBD effects. As noted above, monitoring is an essential part of the Project process that requires a wellresourced and integrated methodology and process, as well as skills and expertise.

Appendix G should be amended to clarify who will be responsible for the design, implementation and evaluation of the monitoring plan. I make further comments about the Monitoring Plan below.

4)

This detail is included in the responsibility’s column under Social Impact and Business Disruption Monitoring.

5) On p.15 of the SIBD DWP it states: “For several specifically identified social impacts, the development of a Social Impact Management Plan was recommended, in conjunction with on-going consultation with key stakeholders and communities of interest”. Could you please clarify what this reference relates to:

5 a) This section of the SIBD DWP relates to the recommendations of the SIA prepared for the CRL Notice of Requirement. The terminology referenced within the SIA is a Social Impact Management Plan; however, the term used within

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Social Impact and Business Disruption Delivery Work Plan a) what are the ‘specifically identified social impacts’? b) Is the ‘Social Impact Management Plan’ a reference to the DRP, Mitigation Implementation Plan, or the proposed Monitoring Plan in Appendix H? Please clarify this statement as it creates confusion.

designation condition 61 is SIBD DWP. It refers to the SIBD DWP document as a whole and not a specific part of the document.

5 b) For reference, the SIA recommends that the Social Impact Management Plan is responsive to the following specific issues: • Disruption to access during construction for a number of businesses and residences (particularly those businesses and services on Mercury Lane and Beresford that rely on passing traffic (pedestrian or vehicle) for operation; • Disruption to access during construction for community facilities/services (e.g.

Hopetoun Alpha); and • The loss/relocation of community facilities as a result of the property acquisition process (particularly this relates to the Chinese Community Centre, Life Centre Church and potentially the Hopetoun Alpha business).

Paragraph 4 has been updated to clarify the above.

6) I find the Project Profile somewhat overly summarised. Without access to the CEMP and further detail of the works, including timing, hours of construction, methods, access issues (parking and street closure), placement of hoardings, construction workforce, etc, I am unable to understand the specific type of works or activities and how they might cause SIBD impacts or effects. The purpose of a project profile in a SIA is to understand how the scope, scale, locations and type of activity of the project works will impact upon the receiving community and their different situations and contexts.21 This detail provides a basis for preliminary assessment that is verified and triangulated through data gathered from engagement with affected parties in the Project area. a)

21

6)

An overview of the works and an indicative construction programmes has been provided in Section 3. Reference should however continue to be made to the CEMP as the SIBD DWP is not a standalone document. It should be read in conjunction with the CEMP. The CEMP provides a full description of the works, which has informed this SIBD DWP.

I recommend that the Project Profile clarifies and describes the Main Works in such a way so as to enable this SIBD DWP to ‘stand alone’, this is particularly important when communicating the Project to affected parties for their feedback, as well as for the CLG who have a responsibility to review and feedback on this SIBD DWP draft. As it stands the SIBD DWP is 94 pages long,

For example, how many parking spaces, where and when will be lost, and what alternative parking arrangements will be made available? Whilst I understand this is a TAP DWP effect, this level of detail in summary form is important when considering impacts on differently affected parties.

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Social Impact and Business Disruption Delivery Work Plan CLG members would have little time or energy to read the CEMP as well. For example, what exactly does “mining of platform tunnels (likely using a roadheader) from the temporary shaft through to the Beresford station box” (p.14) actually mean to a lay person? What is involved and how will it create SIBD impacts on affected parties? As it stands, the summary in Table 3-1 does not provide enough information to ascertain or clarify the findings presented in this document without viewing the CEMP. b) A Project Map or visual to describe the Project (timing, location and type of construction activities) should also be included in the SIBD DWP. This would provide context for the engagement map provided on p24.

7) Whilst this SIBD DWP has built on all previous engagement, I generally feel that engagement with residents could be improved (as is the case throughout all local areas of the CRL Project). According to the SIBD DWP there are some 381 households in proximity) to the Project area (according to census mesh block statistics that are now 6 years out of date). The majority of the eleven residential properties visited gave feedback, but mainly through the property owner of manager. There is a need to provide clarity on how many residents, rather than residential buildings and property managers, have been engaged through the SIBD DWP process. Although the community events and infohub sessions provide a means for residents to engage it remains unclear how many households are represented in the feedback and where they are living, as well as how they perceive the Project and the potential impacts it may have upon their lives and lifestyle choices.

8) This is an ongoing issue, and whilst I acknowledge it is difficult to engage with residents of apartment blocks through door knocking exercises, it is suggested that other innovative ways of eliciting engagement and feedback may be required. For example, household surveys via letterboxes or strategically placed at residence’s lifts and entrances (or an advertised link to an online survey) should be considered with incentives provided for completing, such as vouchers for local (in proximity businesses) cafes, restaurants and shops. Such a strategy would have a positive secondary impact of building local community cohesion and patronage.

9) On p.28 the SIBD DWP states: “Additional feedback was also provided by the Aotea (sic) Station Community Manager”. This feedback is not documented and should be Page 55

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7/8) The SIBD Engagement team has used a number of techniques to obtain feedback from residents within the affected community. The techniques include: •

• • • •

letter drops directly to residential occupiers or to the property manager (if this was requested by the building manager) inviting them to the community events / info hub. meetings with building owners / property manager and requesting details of the information sessions and project information to be shared.

Face to face meetings with residents noting some were also body corporate members.

Discussions with CLG members who are resident in the area.

Information hub with on street signage and advertised via social media.

The above approaches have allowed for: • fuller discussions with members of the affected community, • helped address social impacts through the provision of information and contact point for the works, and • provided a range of engagement opportunities .

Whilst not all residents have been engaged with the feedback from the affected community is sufficient to inform this SIBD DWP. Additional, strategies may be used as part of the ongoing monitoring of SIBD impacts.

Social Impact and Business Disruption Delivery Work Plan recorded in this SIBD DWP, including the date and a summary of the issues raised/ discussed. The text should be amended to read ‘Karangahape Station Community Manager’, if that is actually the case. Moreover, whilst there is value in the Community Manager providing grass-roots, local knowledge and relationship building, CRL/ Link Alliance must be careful that this conduit for engagement remains an objective data gatherer, whose process and methodology and delivery of their role is integrated with and reports to the SIBD monitoring team. Appendix G should be amended to clarify the relationship of the Community Manager’s roles and responsibilities to both the DRP Manager and Monitoring Team.

9) Section 6.6 has been updated to reference the additional feedback that was received from the Karangahape Station Community Manager, which aligns with the previous feedback collected by the SIBD SMEs. This has been used to supplement the SIBD strategy for obtaining feedback from the affected community.

10) As a Designation Condition, it remains unclear how well the CLG are functioning and whether it is appropriately resourced and tasked to undertake its various responsibilities (set out in Condition 7), in particular to be an active conduit - to be the eyes and ears of the community - for communications between other parties in their area and the Project Team. There is no evidence to clarify that residents or even local ratepayers and resident’s associations or other interest groups are represented on the CLG, and whether these members have a broad outreach to people in the K-Road area.

K-Road Business Association and Cross St Markets are clearly an engaged stakeholder, both requesting that the Project Team utilise their events to talk with local community and users of the area. A specific engagement plan for Karangahape that integrates and includes all these stakeholders and their networks and intelligence is highly recommended.

10) The pre-construction CLGs for the early and main works have been organised by the Karangahape Station Community Manager and attended by the Link Alliance Planning Team, DWPs SMEs and project team. CLG Members have the opportunity to discuss the works and to raise concerns at these events.

11) The economic opportunity/ impact discussion in S. 8 has disappeared from this SIBD DWP. This is an important piece of SIBD analysis and must be re-instated. For example, the SIBD DWP should at the least address the following:

11) Section 8.17 has been updated to include reference to the positive economic opportunities and impacts.

a)

It is acknowledged that the CRL Project will bring overall economic benefits to the local area. However, I would consider there to be downstream impacts on the potential cost and turnover of residential and business leases as a result of the Project, including the redevelopment and construction phases over the life-time of the CRL Project. These potential SIBD impacts should be assessed and monitored, with baselines and economic projections included. b) CRLL/ Link Alliance is, as to be expected, risk averse and focused upon mitigating and managing risks and significant negative impacts in a costeffective way. However, opportunities do exist as illustrated by the DRP, to Page 56

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Appendix G provides a detailed breakdown of roles and responsibilities.

The CLG has a total of 48 members who were invited to the CLG meeting on the 12/10/2019. This was attended was attended by 10 residents (some also members of body corporates), 6 property or business owners, a community organisation member, the KRBA, an interest group, a Local Board Member and a Council Officer.

a) Baseline data has been added to Section 4.3, however the requirement to monitor downstream impacts is beyond the scope of this SIBD DWP / Condition 61.

b) The potential for positive effects from the construction process are noted, such as an increased customer base resulting from the CRL construction workforce based in the area.

Social Impact and Business Disruption Delivery Work Plan create positive economic and livelihood impacts, such as for the potential increase in patronage of dairies, cafés and food outlets on Karangahape Road being in easy walking distance for construction workers from the works site.

However, not all businesses are shaped by the same context. Some businesses, depending on access and location/ proximity to the works, will be affected differently (i.e. more positively) than those businesses where noise, dust, access, seating and visibility are issues. These potential SIBD impacts should be assessed and monitored.

12) On p.39 the reference to the Appendix outlining the roles and responsibilities of the DRP Manager is an error, it should read Appendix G, not Appendix E.

12) Document amended.

13) I continue to stress that the DRP, as an impact management plan, remains a cookie cutter list of activities, rather than a well-resourced and managed plan for Karangahape. It is stated throughout the SIBD DWP engagement that affected parties, including the Business Association are eager to co-design the DRP for K Road. This needs to happen immediately and a tactical approach to specific activities (for mitigation of negative and enhancement of positive impacts) outlined that should be aligned with the Monitoring Plan.

13) Development response plans showing how the measures can be implemented are included in Appendix F. Note the measures are subject to ongoing consultation with the affected community and KRBA and are subject to nature and timing of construction works and where the implementation of the measures is practicable.

14) On p.42 the SIBD DWP states “The Link Alliance seek to support the vibrancy of Karangahape Road and particularly initiatives which will help mitigate the impacts of the works, particularly on Beresford Square as part of the DRP, including supporting events and by seeking activation opportunities (as discussed in Section 7.11)”. The reference to S 7.11 is an error and should be amended – what activation opportunities in particular will inform the DRP? Improved clarity and detail is required here and then cross-referenced in the DRP (Appendix F).

14) Reference to 7.11 amended to 8.12. Development response plans are included in Appendix F.

15) It is welcome that this SIBD DWP begins to outline a SIBD Monitoring Plan (Appendix H). I agree that a monitoring plan is essential and should include the four areas, data sources and timing summarised in the tables included in the Appendix.

However, at this stage it lacks the following details:

15)

a)

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A clear, integrated framework of impacts or effects to be monitored that are being managed and mitigated through the SIBD (DRP and other strategies) and other DWPs, as well as the CCP (I am referring to the impacts and mitigation

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The SIBD Monitoring Plan will monitor the effectiveness of the Mitigation Implementation Plan measures as stated in Tables 1 and 2 of Appendix H.

Social Impact and Business Disruption Delivery Work Plan strategies outlined in Section 8 (and what should be detailed in the DRP). It is essential that the monitoring plan is based on these so as to understand their effectiveness to enhance positive and mitigate negative impacts. b) The co-design of the DRP strategies, specifically for the Karangahape Road Project Area c) Clarity regarding the resources, processes, roles and responsibilities of the Project Team for implementing and analysing the findings of the Monitoring Plan, such as the relationship between the Karangahape Community Manager, DRP Manager and SIBD DWP authors, including the roles of those responsible for data gathering and how this data will be documented and inform ongoing learning and improvements to all DWP mitigation strategies. d) Pre-works data gathering on these impact areas. A baseline of data on impacts to be monitored needs to be in place ahead of the works activities are installed and then monitoring undertaken regularly during and when any changes are made to the type of works affecting the local community. e) Peer reviewed Monitoring Plan (design and implementation).

b) Feedback will be sought from KRBA, other stakeholders and affected parties as stated under ‘Monitoring of the Affected Communities Experience and Perception of SIBD Impacts’. c) Roles and responsibilities are set out in Appendix G. During the construction phase, day to day work will be undertaken by the Karangahape Community Manager and DRP Manager. SIBD SMEs will provide input as required and undertake SIBD Monitoring for the Annual Report. d) Baseline data has been added to Section 4.3. e)See response to 19).

16) There are a number of media reports of businesses in the Project area 22 (not mentioned in the SIBD DWP) who are concerned with disruption to their business operations. This is an indication of negative impacts occurring in the Project area among affected parties in proximity, whether perceived or actual. There are two issues this raises: 16 i) Firstly, cumulative impacts created by multiple projects in a local area will not be experienced by affected parties as distinct or separate. Whilst it is acknowledged that CRL/ Link Alliance are not responsible for the respective council and Auckland Transport street and place-based upgrades that are taking place in the vicinity of the CRL Project, it would be negligent for these developments to be undertaken without consideration of their respective and cumulative impacts. In the planning and communications documents all parties are noting the importance of collaborative and integrated approaches as regards the outcomes of these projects. Whilst working towards 22

16 i) From the SIBD engagement it is recognised that some members of the affected community do not make a distinction between the Karangahape Road Improvement works and CRL works. CRL will in conjunction with Auckland Council and Auckland Transport undertake proactive communication to ensure that members of the affected community understand the respective projects and the range of impacts. This will help remove uncertainty and confusion between the projects.

https://www.rnz.co.nz/news/national/402463/demolition-begins-for-karangahape-rd-city-rail-link-station https://www.rnz.co.nz/news/national/402314/city-rail-link-more-building-demolitions-on-the-way https://www.rnz.co.nz/audio/player?audio_id=2018720562 https://www.newshub.co.nz/home/new-zealand/2019/11/karangahape-road-business-owners-concerned-over-impact-of-chaotic-city-rail-link-construction.html Page 58 | Karangahape Station Main Works

Social Impact and Business Disruption Delivery Work Plan integrated outcomes is important, it would appear that integrated consideration of social and business disruption impacts is lacking. Heightened and effective collaboration between Auckland Transport, Auckland Council and City Rail Link will be particularly important in this area and, in my opinion, should be a key mitigation strategy that needs addressing. I recommend the following: a)

The onus must be on all of the agencies responsible for these development projects to align their SIBD impact assessments, mitigation and monitoring strategies to ensure the cumulative effects are strategically and practically identified and managed so as to reduce as far as possible the social impact and business disruption effects that are starting to emerge. b) It is unclear to me whether any social impact and business disruption assessments, mitigation and monitoring have taken place as part of the planning processes of council and Auckland Transport. If so, this should be referenced by the CRLL/ Link Alliance SIBD DWP. c) City Rail Link/ Link Alliance must acknowledge this situation and provide leadership to work collaboratively with AT and council to address these impacts in their implementation and monitoring plans.

16 ii) Secondly, the concern of businesses and residents in the Project area that the community will experience a situation similar to that of small businesses on Albert Street is a real fear - in itself an SIBD effect of the Project. These effects are being expressed by some of the affected parties who have been engaged (Appendix B) and is noted on p.22 of the SIBD DWP. This raises the question of equity of treatment for KRoad businesses to access the recently established hardship fund for Albert Street. It is acknowledged that “the nature of the works, the difference in construction approach and methods between the two areas were explained to affected parties during the engagement” (p.22). However, the impact in question is the perceived or real effect of the Project on business viability, not that the construction methods are different between Karangahape and Albert Street areas. The construction works (including the enabling and demolition works ongoing) are allegedly and may likely cause business disruption and social impacts. I recommend the following: a)

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If small businesses in the area are experiencing reductions in patronage and trade this effect should be investigated thoroughly as part of the implementation and monitoring of this SIBD DWP. Again, the onus must be

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The Link Alliance, including the SIBD SMEs, work with and have met a range of stakeholders including Auckland Transport and KRBA and will continue to do so to mitigate the impacts of the constructions work. The need for collaboration is recognised as stated at Section 8.5.

Refer to Section 4.4.2 for an overview of the Karangahape Road enhancements and a link to AT’s project overview and support material.

16 ii) Concerns relating to the impact of CRL works for Aotea Station being replicated at Karangahape Station are acknowledged within the SIBD DWP. The Karangahape Station works are however different in nature, being located largely within a compound, being undertaken by the Link Alliance and as there have been no previous works (or delays) at K-Rd to date.

As part of the SIBD SME engagement concerns relating to the Aotea works were partly addressed through the provision of information of the works and timescales, and SIBD impacts will be addressed via the measures set out in the Mitigation Implementation Plan. Ongoing SIBD impacts will be monitored via the Monitoring Plan.

a) The SIBD DWP has been informed by engagement with small businesses and both the SIBD impacts of the construction works and effectiveness of the mitigation measures will be monitored (as set out in Section 10).

Social Impact and Business Disruption Delivery Work Plan upon CRLL/ Link Alliance to understand its contribution to the cumulative impacts being raised and work with these businesses as part of the DRP to manage, but most importantly monitor them alongside these businesses. b) Area based spending (infometrics) on its own will not clarify the situations of individual businesses that are impacted. As I suggested for Albert Street, these small businesses should share their accounts for review by an independent accounting professional, paid for by CRLL, as the basis for conversations regarding specific mitigation or compensation via the hardship fund, if necessary. c) It is my opinion that businesses suffering from viability issues and hardship attributed to the CRL Project should be treated equally, regardless of their location. The need for a hardship fund indicates a level of ineffectiveness of other mitigation and management strategies to remedy the specific causes of business disruption impacts experienced to this point. It suggests that the approach taken to date via the DRP, wayfinding and signage is not mitigating against the lack of visibility, access and amenity value required by small businesses to attract customers during the construction works. A hardship fund is now a mitigation strategy to address the negative impacts attributed to the CRL Project and should be an option extended to affected businesses in the K-Road Project area (and Mt Eden by logical extension).

17) As I have noted previously, one of my main concerns as a peer reviewer of this and other SIBD DWPs regards the issue of knowing whether implementation and monitoring stated in the SIBD DWP is carried out and to what effect. For example, whilst it is evident that a number of my recommendations from previous CRL Project SIBDs have informed this document, I am interested to understand what the learnings combined from all projects regarding social impact and business disruption has been since the beginning of the CRL Project. I acknowledge that an ‘annual report for social impact and business disruptions’ is noted in all SIBD DWPs, yet there is no evidence of these annual reports and what they contain, and their influence upon CRL and its contractors’ approach. For example, who writes this report? Does it refer to all projects on an annual basis, or is there an annual report for each project? Where is this report available to the public, interested parties or peer reviewer?

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b/c) The SIBD DWP has been prepared following engagement with business owners to understand their concerns and SIBD impacts will be monitored going forward.

Individual financial details are not required to assess SIBD impacts. SIBD impacts will be monitored via the metrics and engagement set out in Section 10 of the SIBD DWP. The hardship fund is not a method to mitigate the planned construction works for Contract 3 but is rather to help small businesses in the C2 Albert Street Contract alignment that have been impacted by delays to the construction timeframes. Details of the hardship fund can be found here: https://www.cityraillink.co.nz/hardshipprogramme The works at Karangahape Station fall under C3, are at an early stage and have not experienced construction delays.

Refer to Section 9.3.1 for details of route for financial compensation via the Public Works Act 1981.

17) SIBD SMEs were briefed on the key learnings and experiences from previous contracts and has also discussed the impacts of previous stages of work as part of the SIBD engagement.

The annual report will be prepared by the Link Alliance’s SIBD SMEs as stated in Section 10.3 and in Appendix G. The scope of the document is also set out in Section 10.3.

The C3 works are at an early stage and an annual report has not therefore been prepared for the works carried out by the Link Alliance to date.

Social Impact and Business Disruption Delivery Work Plan 18) A similar issue of transparency and accountability to affected parties or complainants is highlighted by the complaints process. It would be beneficial if annual reports and complaints activity are reported to the CLG as an agenda item. However, there is no evidence that this is conducted.

18) The Link Alliance will prepare Annual Reports for C3 works. Complaints will be handled in line with the process set out in the CCP.

19) These issues raise a broader issue regarding the peer review purpose and process.

Whilst we have a responsibility to review the draft DWPs, the review loop remains incomplete as there is no stipulated process to review what happens as a result of implementing the CEMP and DWPs. Maintaining accountability throughout the CRL Project, through mid or post-project reviews would be beneficial to supporting CRLL/ Link Alliance’s ongoing social licence to operate, not just at the beginning of each staged project.

19) The IPRs comments are noted; however, no changes are required to the SIBD DWP. Note that Peer reviews will be carried out in line with Condition 61.7.

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Social Impact and Business Disruption Delivery Work Plan

A3. Auckland Council Comments AC Feedback Pg 14, Section3.1 Overview of works. Add projected timeframes for works (start and end, including any discreet phases within the work programme with significant impact. e.g. piling for the shafts and removal of spoil).

Pg 15 Section 4.1 CRL NOR Social Impact Assessment Summary. The report notes that there will be social impact management plans established. Where are these, append to SIBD DWP when available.

P28 Section 6 Affected Community’s feedback. Second paragraph Refers to Aotea station manager, amend to state K Road station manager. Fourth para: summaries should be summarises.

P30, Section 6.2 Residential, visitor accommodation and noise sensitive properties &(P61,62,63). The report refers to the CNV DWP, which indicates that both noise and vibration levels will exceed standards at these properties. In the CNV DWP there is no reference to how much noise will be mitigated by the proposed protection, just that a 2.4m high barrier will be installed. Further detail is required on both how much noise mitigation this barrier will offer and monitoring measures that will be put in place to check how it’s working. Overall there is a strong reliance on cross referring to the CNV DWP to address social impacts. More active communication during the works about whether the mitigation measures are perceived to be effective should be adopted as part of the monitoring plan (Appendix H).

P48 15-19 East Street Backpackers- states that the owner does not have noise and vibration concerns. This contradicts P 63 of the SIBD-DWP. P33 Sec.6.8 state the number of people engaged and the representative proportions of different community groups.

Response An overview of the construction programme has been added to Table 3-1. Section 2.4 of the CEMP should be referred to for further details.

Section 4 relates to the recommendations of the SIA prepared for the CRL Notice of Requirement. The terminology referenced within the SIA is a Social Impact Management Plan; however, the term used within designation condition 61 is SIBD DWP. Document amended.

Section 7 of the SIBD DWP sets out that some SIBD impacts will be mitigated through the implementation of other DWPs. This is in part the case for SIBD impacts associated with noise, which will be mitigated through the mitigation measured identified in the CNV DWP and SSNV MP. They will also be mitigated through pro-active communication as set out in Sections 8.8 and 8.4 of the SIBD DWP.

This feedback has been passed to the CNV DWP SME. 86 affected parties from 54 properties within the affected community were engaged with for SIBD purposes, including residents, businesses owners, property owners, business managers and representatives of community organisations. The extent of door knocking allowed the views to be obtained from across the affected community area and enabled the SIBD SMEs to identify social impact and business disruption issues.

Additional engagement was undertaken with the affected community and members of the wider public, via the information sessions and CLG.

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Social Impact and Business Disruption Delivery Work Plan P38 Sec. 8.4 a (Continuous up to date engagement) State minimum check in period for the courtesy visits.

P39 Table 8-2. Table 8-2 from CRL-KRD-RME-LKA-PLN-800004 includes the following text which should be added to Table 8-2 in this document.

Briefings will include information on how to handle a range of issues/situations, including: • how to approach rough sleepers; • how to deal with illegal activity; or • dealing with an emergency situation on site.

Alternatively, the briefing will include details of available training.

P39 & P11 (respectively) Will relocation/ architectural treatments be offered for properties where noise levels will exceed recommended standards? Exceedances have been projected at several properties, including properties that have stated concern over the impact on tenants, property specific noise management plans should be developed for these residencies including the option for relocation/ architectural treatments as stated in condition 38.5 (e), prior to work commencing.

Ongoing engagement will be undertaken in line with the CCP. Document amended.

As set out in Section 8.8 of the SIBD DWP, it is anticipated that noise and/or vibration limits specified within the CNV DWP and/or in the SSCNV MP will be met, however the CNV DWP identifies contingency measures, including relocations and the installation of architectural treatments, should the limits be exceeded. The need for contingency measures and the timing of noisy works will be proactively communicated to affected parties to allow affected parties to plan ahead. Additionally, the health and well-being measures set out at 8.16 will also be all available.

SSCNV MPs are site specific management plans prepared for noise sensitive properties.

The CNV DWP and the SSCNV MP have been prepared to meet the requirements of Conditions 36 to 38.

P40 section 8.9.1 property access. Paragraph refers to Aotea station manager in error.

P40 Sec 8.9.2. On Street Parking. Check sentence structure first paragraph.

P41 Section 8.9.3 Pedestrian and Cyclist. State when the ‘critical tasks’ are expected to be completed by.

P42 Visual Amenity, Heritage and Landscape. The Link Alliance should commit to community involvement in future decisions about ‘activation opportunities’ including replacing trees. This is a great opportunity for community ownership of the space.

P45 Section 9.3.1 Public Works Act 1981. The statement that financial compensation is outside the scope of the SIBD DWP is misleading. The requirement for financial compensation will reflect the SIBD DWPs failure to mitigate impacts form the CRL Page 63

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Document amended.

Document amended.

Refer to Section 5.4 of the TAP DWP and Figure 5-10. The figure shows the large diversion and the shortened diversion. The shortened diversion will be implemented where the construction allows for it to happen.

As stated in Section 8.6 the affected community have and will continue to be involved in developing development response plan measures. Replacement trees are not being proposed.

This SIBD DWP has been prepared to respond to CRL Designation Condition 61 and the matters listed within the condition. The Designation was determined under Resource Management Act 1991.

Social Impact and Business Disruption Delivery Work Plan effectively, and therefore should result both in support of the claim, as well as an update of procedures within this and future documents.

I recommend that this section should include a statement that links the two e.g.: ‘Best efforts to anticipate and mitigate against negative financial impacts are made in the SIBD DWP, however in the results of failure of the SIBD DWP to effectively mitigate negative impacts the PWA should be used to claim for financial losses’.

P54 & P77 the removal/ relocation of the public toilets should be resolved by now with a clear plan of what is happening with them. This was an issue raised in the early works phase.

P62 18 East Street, communication appears to have broken down with this affected party. It is recommended that the link alliance attempt engagement through a thirdparty mediator.

Appendix F is a generic list attached to all the SIBD DWPs, at this stage this should be more specific to the site area and population, it should also include reflections on feedback from the earlier phases

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Financial compensation is a matter under the Public Works Act 1981 with separate processes and criteria.

The public toilets will move a short distance to the south of the current location. This position has been agreed in conjunction with the asset owner Auckland Council. Refer to Sections 6.4 and 8.15.

The concerns raised by the owner of 18 East Street relate to property ownership and are being dealt with by CRLL’s property team under the relevant legislation and processes.

The Link Alliance will communicate and implement the SIBD mitigation measures and the measures contained within the DWPs to mitigate the impact of the construction works.

Development response plans are included in Appendix F.

Social Impact and Business Disruption Delivery Work Plan

Appendix B: Affected Community Feedback from Door Knocking Exercise Address

Property/ Occupier

Meeting summary

Feedback

Mitigation

Mercury Lane 3-5 Mercury Lane

1.

SIBD and acoustic door knock meeting with business owner / manager.

Services and Deliveries Deliveries on Mercury Lane are in a convenient location to the pub.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

No mitigation required.

Mercury Bar and Gaming Lounge

Business Effects Construction workers are an opportunity for the business.

Other Comments Communication is key and will help with business planning.

2.

White Elephant Op Shop

3.

BK Hostel

9 Mercury Lane

4.

Mercury Theatre

2 Mercury Lane (also see 238 KRoad)

5.

Residential Property / Commercial

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SIBD and acoustic door knocked but manager not available. Contact details left.

SIBD and acoustic door knocked but manager not available. Contact details left.

SIBD and acoustic door knocked and discussion with event manager / staff.

SIBD and acoustic door knocked and discussion with property manager and resident attendee at the Cross Street Market Community Event - Refer to Section 6.7 of the SIBD DWP.

Queried whether there are wider works to re-grade Mercury Lane. /

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement. /

/

/

Other Comments Welcomed briefing on the works and keen for ongoing communication and updates with the theatre manager/owner.

Amenity Concern about noise levels during construction works for businesses and residents.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement with the owner.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan Access Pedestrian and car park access needs to be maintained on Mercury Lane/ Concerns about the level of construction traffic.

24 Mercury Lane

6.

Wilsons Car Park

30 Mercury Lane

7.

Wilsons Car Park

3/2 Canada St

8.

NZ Prostitutes Collective

Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs. Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs. SIBD and Acoustic door knock meeting with manager.

Refer to TAP DWP mitigation measures.

Pedestrian and vehicle access to off street car parking will be maintained

/

/

Other Comments Operate an outreach programme and drop in location for wider Auckland Region. Respect for privacy and discretion is required.

Refer to Section 8.14 Diverse Community and Vulnerable Groups and 8.15 Community Safety of the SIBD DWP.

Offer a lot of social support for diverse group of vulnerable people from across the Region.

Need a key go-to contact person with responsibility if concerns or issues arise

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The Communications & Engagement Manager will be a point of contact for issues, and will co-ordinate responses from SMEs.

Social Impact and Business Disruption Delivery Work Plan Access Parking needed, already shortage of parking in the area.

Already issues with parking. Some days are busier with clinic times.

Need parking for nurses also.

Karangahape Road 195-239 K Road

9.

Buana Satu

SIBD and acoustic door knock meeting with business owner / manager.

Access Loading Bay on K-Road, but also load from rear of property (accessed via Pitt St). Access will need to be arranged to the rear of the property.

Off street car parking will be maintained. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Access to the rear of the property will be maintained with any diversion notified to the occupier (refer to the TAP DWP for details of diversions on Pitt St)

Customer drive to the shop so loss of car parking will have an impact.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business.

The provision of signage to identify additional public car parking will form part of the DRP.

Other Comments Combination of CRL and K-Road Enhancement works mean a lot going on.

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The implementation of the DWPs will be used to mitigate the effects of the Main Works.

Social Impact and Business Disruption Delivery Work Plan Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and update the affected community.

10. Leo O’Malley

243 K Road

11. Calendar Girls

12. Pitt St Pub

SIBD and acoustic door knock meeting with business owner / manager.

Other Comments The premises is re-locating in w/c 07/10.

Relocation is partly due to the extent of CRL works and K-Road Enhancement Works, and wider retail trends.

Invite to Beresford Square Community event with contact details provided.

SIBD and acoustic door knock meeting with business manager.

/

Business / Customer Effects The pavement area is used for outdoor seating and concerns about any loss.

The area has an active night time economy.

Visibility and Wayfaring Signage and visibility important.

No specific occupier mitigation required.

The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

The implementation of the DWPs will mitigate the impacts on the affected businesses day and night.

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

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Social Impact and Business Disruption Delivery Work Plan Other Comments Public toilets on Beresford Square are focus of anti-social behaviour.

249-253 K Road

13. VAPO

14. The Hemp Store Café

259-261 K Road

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15. Eagle Bar

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SIBD and Acoustic door knocked and contact details left – Two visits.

SIBD and acoustic door knock meeting with business owner / manager.

SIBD and Acoustic door knocked and contact details left – Two visits.

Refer to Section 8.15 Community Safety of the SIBD DWP.

/

Other Comments Concerns over the extent of Albert Street works and similar impacts on K-Road.

The SIBD team explained the difference in approach between Albert St and K-Road.

Ongoing proactive communication and updates required.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement.

The cumulative effects of K-Road enhancement works and the Main Works.

Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and updated the affected community.

The removal of the public toilets and the impact on businesses in the area.

Refer to Section 8.15 Community Safety of the SIBD DWP.

More bike parking as part of final design.

SIBD SMEs explained the nature of the Main Works and the opportunities for future engagement.

/

Social Impact and Business Disruption Delivery Work Plan 16. POKPOK Thai Restaurant

267-281 K Road

17. The Kebab house

SIBD and Acoustic door knocked and contact details left – Two visits.

SIBD and acoustic door knock meeting with business owner / manager.

/

Servicing and Deliveries Access for delivery vehicles directly outside on K-Road only.

Waste bin taken from Beresford Sq

18. Uncle Man 19. Strange Haven

283 K Road 214 K Road 238 K-Road (Selected) (also see 2 Mercury Lane) 256 & 258A K Rd

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SIBD and acoustic door knock and contact details left.

SIBD and acoustic door knock meeting with business owner / manager.

20. Samoa House 21. Vacant 22. Multiple Occupiers

Meeting not obtained. / SIBD meeting with property manager / representative.

23. Mithaiwala Restaurant / Café

SIBD and Acoustic door knock meeting with business owner / manager.

| Karangahape Station Main Works

Customer/ Business Effects 1 staff car park in the Beresford Square Car Park building. / Servicing and Deliveries Waste / Services / Deliveries picked up on K Rd outside store – not too concerned Access Access from Beresford Square only used a little.

Car parking for staff, but not too concerned. / / See 2 Mercury Lane.

Servicing and Deliveries All deliveries directly outside, or on Mercury Lane.

No special waste delivery/removal.

No changes to access - no mitigation required.

Affected businesses will be notified of any changes to waste pick up locations.

Access to off street parking is to be retained – no mitigation required.

No mitigation required.

Noted – general mitigation measures identified in Section 7 of the SIBD are sufficient.

No works are proposed outside of the property but affected businesses will be notified of the closure and the location of

Social Impact and Business Disruption Delivery Work Plan alternative available loading bays in the area and waste pick up locations.

24. Shosha (Vape & Hookah Store)

25. G.A.Y. Auckland 26. Charlie Baxters 27. Free Bird

SIBD and Acoustic door knock meeting with business owner / manager.

SIBD and Acoustic door knocked and contact details left.

SIBD and Acoustic door knocked and contact details left.

SIBD and Acoustic door knock meeting with business owner / manager.

Customer/ Business Effects Access for customers and to deliveries to be maintained during works.

Servicing and Deliveries Out the front of store. No large deliveries. Deliveries and customer parking are for short durations.

Customer/ Business Effects They have three other stores in Auckland. If they find the site no longer functions during the proposed works, they will close it down to operate from the other locations. / / Servicing and Deliveries Deliveries outside, drivers use access directly in front of the store. Access out front of the store is important.

Access

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Access will be maintained to the business – no specific mitigation is required.

No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

The implementation of the DWPs will help mitigate the impacts on affected businesses and support measure will be identified in the DRP if required.

No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

Social Impact and Business Disruption Delivery Work Plan

268 K Rd

28. Ink bar & Nightclub 29. Bangkok’s Thai Food Café

270 K Rd

30. The Family Bar

270 K Rd

31. Club Saloon Bar

278 – 282 K Road

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32. Apero Restaurant (Ismo Koski)

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SIBD and Acoustic door knocked and contact details left.

SIBD and Acoustic door knocked and contact details left.

SIBD and Acoustic door knocked and contact details left.

SIBD and Acoustic door knock meeting with staff member.

SIBD and Acoustic door knock meeting with business owner / manager.

No concerns as long as vehicle access in front of the store is retained and pedestrian access remains available. /

Pedestrian and vehicle access will be maintained – no specific mitigation required.

/ / Other Comments Staff member confirmed that the Manager has received a copy of the Information Sheet with contact details.

No comments raised to date.

Customer/ Business Effects Generally, not concerned about CRL as project as sufficiently distant from the business and there is an opportunity if more people are walking past the restaurant as they cannot park in the area.

No specific mitigation required.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business. Additional support measure for affected businesses will be identified in the DRP if required.

But conversely concerned that the area may be less desirable to due to the construction works .

Access All access is provided via Karangahape Road; deliveries, staff and customers.

Pedestrian and vehicle access will be maintained – no specific mitigation required.

Servicing and Deliveries Use the loading bays immediately outside, but more concerned about

Affected businesses will be notified of the closure of loading bays and

Social Impact and Business Disruption Delivery Work Plan the effects of the Karangahape Road enhancement work

284 - 286 K Rd

33. Cosmic

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries Quick drop-offs directly out front.

Access Customers either park close by, walk in, or park outside and rush in quickly.

Loss of short term parking out front of store is biggest concern.

290 K Rd

34. African Hair Braiding & Extension Centre

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries Loading out front K Rd.

Access requirements Customers park nearby or walk in off street. Request options on where customer can park.

Access to property biggest concern.

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the location of alternative available loading bays in the area.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No impact on pedestrian access.

Social Impact and Business Disruption Delivery Work Plan 292 - 300 K Rd

35. ArtSpace 36. Tautai Guiding Pacific Arts

SIBD door knocked and contact details left.

SIBD and Acoustic door knock meeting with business owner / manager.

/ Servicing and Deliveries Off East St which leads to the rear of the property - retain access..

Access requirements Customers park nearby or walk in off the street.

Request parking alternatives if lost.

Amenity Limit noise during art show hours.

Concern over noisy construction vehicles travelling up East St. Inform of construction vehicle routes.

37. K Rd Mart 312 K Rd

38. Ivan Anthony Gallery

SIBD door knocked and contact details left.

| Karangahape Station Main Works

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement with the owner.

/ Access Customers park nearby or walk in off street. Parking is a concern, question where will people be able to park.

Amenity Concern over noisy construction vehicles travelling up East St. Limit noise during art show hours Page 74

Access to private properties will be retained.

The Link Alliance will provide advance notice of the loss of on street car parking.

Signage to identify additional public car parking will be considered as part of the DRP. Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan 39. Michael Lett Gallery

SIBD and Acoustic door knock meeting with business owner / occupier.

Servicing and Deliveries Deliveries directly outside (East St) retain access.

Access requirements Customers park nearby or walk in off street - retain access.

Amenity Concern over noisy construction vehicles travelling up East St. Request to be informed of construction vehicle routes.

East Street 8 East Street

40. Vacant

SIBD door knocked and discussion with on site worker.

10 East Street

41. Adio Trust

SIBD and Acoustic door knock meeting with manager.

Asbestos currently being removed from building, but no concerns raised.

Access requirements Critical health service dependant on ease of access to clinic.

Ease of access on East St is essential Vehicle access up East St at all times of the day is essential (24 hr access).

If access to surrounding streets impacted this will affect how easily people can get to the premises.

Business / Customer Effects Open 10am-8pm. ‘Vending machine’ dispensing clean needles is open 24 hours.

Amenity Vibration sensitive. Lots of sensitive medical equipment. Equipment

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Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

Pedestrian access will be retained – no mitigation required.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

No specific mitigation required.

Refer to Section 8.14 Diverse Community and Vulnerable Groups and 8.15 Community Safety of the SIBD DWP.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan might be compromised if vibration occurs too much.

Wayfinding Clear signage directing to business would be helpful

12 East Street

14 East Street

42. Residential Mixed use

43. Mixed residential and commercial use

SIBD door knock meeting with residential occupier.

SIBD and Acoustic door knock meeting with business owner / occupier.

Access One on-site car parking. Two onstreet car parks but accepting that there is no entitlement to on-street car parks.

Maintain access for on-site car parking.

Amenity Concerns for noise, vibration, and construction effects and their proximity to them that would mean they will end their tenancy at this location.

Access No foot traffic or clients to the site.

Access through gate to car parking area for at least 4x car parks.

Other comment 2x residential flats upstairs.

16 East Street

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44. Studio Q

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SIBD door knocked.

Communications team to follow up on engagement.

/

Wayfinding measures will be utilised to guide members of the public to the premises.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. Vehicular access will be maintained.

The implementation of the DWPs will be used to mitigate the effects of the Main Works.

Additional support measure for affected businesses will be identified in the DRP if required.

Noted not specific mitigation required.

Implementation of the CCP to ensure affected parties are kept informed.

Social Impact and Business Disruption Delivery Work Plan 18 East Street

15 – 19 East Street

45. Residential

46. Backpacker Car World

SIBD and Acoustic door knock meeting with owner.

SIBD and Acoustic door knock meeting with business owner / occupier.

Amenity The property is currently rented out and the owner is concerned that tenants will leave once the construction works start due to noise and disruption.

Other Comments CRL are communicating in regard to the purchase of the rear section of the property, but the owner is not responding as she does not feel CRL are listening to her or appreciate the value/rental income of the property.

Access Loss of car parking will affect business as customers won’t have anywhere to park on-street, or if car parking is provided within the yard (off-street) this will result in a loss of display area.

Business / Customer Effects Concerns over construction traffic movements and the potential for vehicles to damage parked cars and stock. Requests CCTV be installed to monitor traffic and to capture any accidents. Concerned it will be difficult to evidence accidents that occur without CCTV. Noise

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The implementation of the DWPs will be used to mitigate the effects of the Main Works, including the CNV DWP and SSCNV MP.

Implementation of the CCP to ensure affected parties are kept informed in regard to the Main Works.

Refer to Section 9.3 in relation to Public Works Act. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details.

Social Impact and Business Disruption Delivery Work Plan General noise and disruption will impact work and be less attractive for customers.

17 Galatos Street

47. Venue

21 East Street

48. UnoLoco Event Management

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SIBD and Acoustic door knock meeting. No place to leave contact details.

SIBD and Acoustic door knock meeting with Business Owner/Manager

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

/

Visibility and Wayfaring Not a particular concern. Clients make appointments – don’t relying on customers arriving on impulse.

Servicing and Deliveries Access for deliveries / pickups via the garage which fronts onto East Street.

Items / props for events are stored in the garage and are dropped off / collected at all hours.

No specific mitigation required.

Private access will be maintained to the property. Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Social Impact and Business Disruption Delivery Work Plan Amenity Noise is a concern, due to the sound booth utilised by the business. It is located in the rear of the building (away from the East St frontage) but is very sensitive to noise – e.g. the internal air conditioning must be turned off when in use. It is in use approx. 2 -3 times per week.

Construction noise would be very disruptive.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

The noise may also be disruptive for staff working in the office. The building is also not well insulated.

This could prevent staff from concentrating.

The meeting rooms are also located on the East St frontage so noise may disrupt client and internal meetings.

Dust may also be an issue in the garage. Props for events are stored in the garage and do not want these damaged.

Access Staff and customers park on the surrounding streets. Pedestrian and vehicle access is via the front door and garage on East Street.

23 East Street

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49. European Motors

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Noise Quiet periods required in order to successfully identify mechanical

Dust suppression techniques will be used. Refer to the AQ DWP for details.

Pedestrian and vehicle access to the property will be maintained and wayfinding measures will be utilised to guide members of the public to the premises.

Social Impact and Business Disruption Delivery Work Plan issues. Concern over noise form the project will impact his ability to do his job well.

Servicing and Deliveries Large vehicles on East St. Waste oil / tyres / couriers Access requirements Road tests for vehicles, need access up East St. Generally, do a loop around Cross St / Mercury Lane.

Customers dropping off cars to his shop

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

29 East Street

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50. International Earth Sciences (IESE) Ltd

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SIBD and Acoustic door knock meetings (two – follow up with acoustician) with Business Owner/Manager.

Amenity Owner advised that they have their own noise monitoring equipment.

They will monitor levels and contact Auckland Council should the limits be exceeded.

Customer/ Business Effects Concerned about impact on business from dust, asbestos contamination and rat infestations as a result of the demolition of the Mercury Plaza.

Requested written confirmation of how these issues have been dealt with. Are there management plans?

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Demolition works are carried out under OPW OPW60339200.

All DWPs will be available on the CRL website - Communications & Engagement Manager to notify.

Social Impact and Business Disruption Delivery Work Plan Access Disruption to access would incur a cost for the business.

51. Electric Bike Team

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Requested written confirmation regarding any changes to access and parking affecting their office, and details of the process to follow if they find their access is restricted.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Particularly concerned about the effects on access, parking and queuing on public roads. Effect of construction traffic on vehicle access a major concern with queuing outside the site and volumes of movements. Effect on car parking along East Street on narrow roads.

Access Concern about access for Trucks to the Compound if they use East Street.

Traffic management – problems with drivers speeding around corner up East St. Concern with narrow foot path.

General Provide better connection from station to the bike path once project completed.

Refer to TAP DWP mitigation measures.

Amenity Store very close to compound.

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Business support measures will be identified in the DRP if required.

Refer to the TAP DWP for further details of required mitigation.

Noted.

The suite of DWPs will manage and / or mitigate amenity impacts as far as practicable.

Social Impact and Business Disruption Delivery Work Plan 52. Think Concepts

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Amenity Noise is a particular concern; may cause disruption to work.

They are planning to install some internal glass partitions in the next month or so, to create meeting rooms along the East Street frontage (adjacent to the CRL construction services area).

Access Car parking for the business is provided in basement. Want to ensure the road remains open so that customers and staff have access to the car parks.

South Street 2 South Street

53. Residential

SIBD and Acoustic site visit and contact details left.

Amenity The occupier lives and works on site.

Noise is a concern as the occupier is on site all day. Requested no noise outside of 8am – 6pm.

Is also concerned that should adapted shipping containers be used to provide temporary pedestrian access around the construction sites they will generate noise – the sheet metal panels used in these create a lot of noise underfoot.

Concerned about tracking of mud and soil from the construction sites onto the surrounding streets and footpaths. This could make its way inside – this is not acceptable.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Vehicular access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

DWPs, including the CEMP, will be implemented to prevent mud and soil tracking on the road.

Social Impact and Business Disruption Delivery Work Plan

2A South Street

54. Residential

17 South Limited

55. Gorilla Technology

SIBD and Acoustic site visit and contact details left.

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Access Pedestrian and vehicle access to the property is via South Street. There are 5 car parks on site; 2 are used by tenants in the cottages around the corner, one by the interviewee, and also by tenants of the residential unit at 2 South Street. / Customer/ Business Effects The business records podcasts – their recording space is available for customers to rent at any time of the day or night. Have concerns about the effect of noise and vibration on the podcast recordings.

Access Pedestrian access is via the front door on South Street. Staff and customers park on the surrounding streets. Have that construction workers and any other locals whose normal carparking spaces have been removed due to CRL will occupy the spaces they rely on. Some of their customers are politicians who are accompanied by security staff (i.e. require multiple cars), therefore availability of on street car parks in important.

Want to ensure vehicle access to the property via surrounding streets remains available. Suggested

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Vehicular and pedestrian access to the premises will be maintained.

The TAP DWP will be implemented which includes traffic management and mitigation.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Vehicular and pedestrian access to the premises will be maintained.

The TAP DWP will be implemented

Social Impact and Business Disruption Delivery Work Plan

Cross Street Unit 5 - 1 Cross Street

56. World Net

SIBD and Acoustic site visit and contact details left.

57. Glamuzina Architects

SIBD and acoustic door knock and left contact details. Representative attended the Cross Street Market Community Event.

SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

58. Epsilon Law; Black & Blue Ltd

imposing time limits for on-street car parks to ensure people don’t occupy the spaces all day. /

which includes traffic management and mitigation.

Refer to Section 6.7 of the SIBD DWP.

/

Noise / Business Effects Concerns about impacts on noise during working hours. One occupier indicated that they would leave the building if noise was disruptive.

Need for sound insulation.

Concerns about the effect of noise and vibration on the recording equipment/studio.

59. The Aviary 60. Nisha Madhan 61. Motion Sickness

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

Social Impact and Business Disruption Delivery Work Plan 62. Voice Brand Agency

63. IMPAC Services

2 Cross Street

64. Cross Street Markets

2A Cross Street

65. The Warren Woodwork

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Access Need for pedestrian access and access to car parking areas.

Vehicular and pedestrian access to the premises will be maintained.

The TAP DWP will be implemented which includes traffic management and mitigation.

Other Comments Request for ongoing updates on works.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

SIBD and acoustic door knock meeting and subsequent Cross Street Market Community Event.

Other Comments The business is relocating to new premises.

Refer to Section 6.7 of the SIBD DWP.

SIBD and acoustic door knock meeting with the Business Owner/Manager and subsequent Cross Street Market Community Event.

Visibility and Wayfaring Not a particular concern. They have some impulse shoppers / enquiries.

A proportion are via word of mouth from Cross Street Market, the rest are on their database therefore come to the business for a specific purpose.

Amenity Their business is reasonably noisy itself therefore construction noise is not a particular concern.

Dust however is more concerning as they do keep their door onto Cross Street open. They have a mechanical ventilation system in the workshop –

No mitigation is required.

Feedback from the meeting has been used to inform Section 8 of the SIBD.

No specific mitigation required.

Dust suppression techniques will be used. Refer to the AQ DWP for details.

Social Impact and Business Disruption Delivery Work Plan this does not bring in air from the outside.

Access Not overly concerned about access.

Advised that access to the business / workshop is via the door on Cross Street. Courier deliveries use this access.

Customers either park nearby or walk to classes if local to the area.

The classes are typically in the evening.

Pitt Street 40 Pitt Street

66. Central Fire Station

70 Pitt Street

67. Chattham Apartments

72-80 Pitt Street (multiple units)

68. Pitt St Methodist Church

69. Flying out movie and music store

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SIBD and acoustic door knock meeting with the Business Services Manager.

Two SIBD site visits – no place to leave calling card and no contact details available online.

Initial SIBD and Acoustic door knock meeting followed by an arranged meeting with SME and Construction Contractor.

Request for a meeting with SMEs, Construction Contractor and Fire Service Personnel. /

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Communications & Engagement Manager is organising a meeting to be attended by SMEs.

Refer to Section 6.5 of the SIBD DWP.

Access requirements Need customer access to the front door.

Need access to a loading space.

Carparks at rear of building.

Pedestrian access will be maintained to the property.

The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area.

Social Impact and Business Disruption Delivery Work Plan

82 Pitt Street

70. Def Store

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Amenity Visibility, noise and dust main concern.

There is a small podcast recording area downstairs in the basement but not expected to be disrupted by the construction activity.

Front door is main ventilation.

Other Comments Lots of creative people in the community who could contribute to artwork.

Servicing and Deliveries Utilise the church parking space for loading, when needed.

Access The priority is to have access to their front door.

Noise Concerned about noise.

Business / Customer Effects Concerned about overall experience when inside the shop. 90% of visitors are walk-ins, hence need for good visibility and pedestrian access.

Visibility into the shop is very important

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

Noted and opportunities will be explored as part of the DRP.

The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian access will be maintained to the property.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

Social Impact and Business Disruption Delivery Work Plan 47 Pitt Street

71. Auckland central ambulance station

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Noise Noise and vibration are less of a concern – equipment is built for ambulances.

Access Transport issues discussed at meeting regarding TAP DWP. Other Comments Homeless sleeping is prevalent in the area.

Welcomed wider communication and information on the wider Emergency Planning Strategy.

55-59 Pitt Street

72. Vada - Hairdresser

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access Needs easy and convenient customer access.

Taxi/uber drop off and pick up point.

Convenient drop off and pick up point for customers is essential (e.g. uber drop off/pickup).

Business / Customer Effects Would appreciate anything that can be done to avoid deterring clients especially at Christmas time. January is very quiet and a good time to do works.

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No specific mitigation required.

Refer to TAP DWP.

Refer to Section 7.13 Diverse Community and Vulnerable Groups Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works. This will include customers arriving via uber. Taxi stands are not impacted by the Main Works.

DWPs will be implemented to avoid impacts of the works over the Christmas period, and the business owner will be updated on the works by the Communications & Engagement Manager.

Social Impact and Business Disruption Delivery Work Plan Visibility and Wayfaring Visibility is a priority. Currently benefit from good visibility due to the corner location and large picture windows on both sides of the building.

73. Tattoo Parlour

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Other Comments Planning to invest in interior of shop and is very concerned about the financial impact of the project. But understands the value and importance of the project to Auckland and the area.

Positive supporter of the CRL project.

Access requirements Access to front door. Access to carparking building in Beresford Square.

Wayfinding Would like opportunity for signage on hoardings.

Other Comments Power and internet connections are essential for day to day business – therefore cannot lose access.

74. Neighbourhood Good NZ

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SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access / Servicing and Deliveries

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Pedestrian access will be maintained to the property and vehicular access to the car park.

Wayfinding measures will be utilised to guide customers to the premises, and signage displayed to the car park building on Beresford Sq. if required.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Social Impact and Business Disruption Delivery Work Plan Customers currently benefit from relatively easy access to the shop and available on street parking.

Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works.

Loading access required.

Concerned with the duration and loss of carparking outside the shop in Beresford Square

The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

DRP will identify business support measures and consider signage to other car parks.

Business / Customer Effects Uninterrupted electricity and internet is VIP to continued business activity.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Concerned that with all the works going on in the area K Road will become a high avoidance area for retail.

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Amenity Experience with the trenching works is that they were very noisy.

Very concerned about outlook to the building site, lighting and access to the shopfront all

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. The implementation of the DWPs will help mitigate the impacts on the business and support measure

Social Impact and Business Disruption Delivery Work Plan will be identified in the DRP if required.

Wayfinding and Visibility Visibility is key to customers.

Currently relies on passing trade.

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

75. Waves Vintage

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access Pedestrian access for customers is priority.

Needs access to carpark.

Wayfinding Visibility to the shop window.

Business Effects Uninterrupted electricity and internet is important to continued business activity.

Other Comments Advance communication is very important.

Need to know about the extent of barriers outside her property 76. Red Bar 77. Graphic Design

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SIBD and acoustic door knocked but not open.

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Pedestrian and vehicle access will be maintained – no specific mitigation required.

Wayfinding measures will be utilised to guide members of the public to the premises.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement regarding barriers..

/ Noise Wil not be able to work in the building if vibration and noise is significant.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan

Access requirements Owner requires access at all hours 24/7. Loading bay access is required.

Losing traffic access from Beresford square is biggest downside but not end of the world.

Not a lot of foot traffic in Beresford square unless people live or work there.

Business Effects Uninterrupted electricity and internet is important to continued business activity.

Other Comments Relocation of toilets should be in eyesight of where they are now so people can see them and still us

Pedestrian access will be maintained – no specific mitigation required.

The DRP will identify business support measures.

The businesses will be notified of closure of loading bays and the location of alternative available loading bays in the area.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Refer to Section 8.14 Community Safety of the SIBD DWP.

Anti-Social and homelessness are issues in the area.

Interested in providing community design input to final outcome for Beresford Square.

61 Pitt Street

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78. Johnny Feedback Coffee Shop

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SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Along Pitt St. Receive deliveries approx. twice a week.

Noted and opportunities will be explored as part of the DRP.

The businesses will be notified of the closure of loading bays and the

Social Impact and Business Disruption Delivery Work Plan location of alternative available loading bays in the area.

Access requirements Retain access as customers are foot traffic, or from nearby offices.

Wayfinding Wayfinding signage important as customer base is mainly foot traffic.

Amenity Noise is a concern.

Beresford Square 15 & 19 Beresford Square

79. Hopetoun Alpha

Two SIBD site visits and follow up voicemail to the occupier.

Pedestrian access will be maintained, but wayfaring signage will be implemented to ensure ease of access for customers.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Summary of key comments from arranged meeting with the owner:

Arranged meeting with building owner (also owns a number of properties in the areas including 1 Cross Street)

Major concern with Parking, truck access and need for a discussion on Houptoun Alpha.

Concerned this will be a repeat of Albert Street and businesses in the area will all fold Does not feel confident with AT and insist it must be done better than Albert St.

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Refer to the mitigation set out in Section 8.

Continued engagement by the Communication & Engagement Manager in line with the CCP, including in relation to the DRP.

Social Impact and Business Disruption Delivery Work Plan Hopeful for better results for Beresford Square.

Would like to meet and discuss hoardings and get a better understanding of what is planned for the businesses in the area

1 – 7 Beresford Square

80. Northern Line

SIBD and acoustic door knock meeting with the Business Owner/Manager. Follow up meeting arranged with the construction contractor.

Business Effects Very concerned about continued viability of business but owner met with the contractor and now understands scope of works and impact on his outdoor area.

The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

Access and use of his outdoor area is very important along with visibility.

Heavily reliance on outdoor seating area.

Christmas is busiest trading week and concerns about impacts on customers during this period.

Concerned with the impact on the business over the four year development timeframe. Concerned that hoarding might result in loss Access The only entrance is off Beresford square.

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The Communication & Engagement Manager will explain the programme to the business to allow them to plan ahead.

Pedestrian access will be maintained.

Social Impact and Business Disruption Delivery Work Plan

Wayfaring / Visibility The business enjoys very good visibility from Pitt St and Beresford Square and wants to maintain this as much as possible.

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

81. Bravo Hospitality

82. Sugar and Partners

SIBD and acoustic door knock meeting with the Business Owner/Manager.

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Usually on Beresford Sq - retain access / provide close alternative.

Access requirements Staff have 3 – 4 carparks in the Beresford Sq car park building.

Drop in interviews, but generally office just used by staff.

Amenity Noise – ground floor business so important noise is adequately mitigated.

Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Sq Normal daily deliveries of milk / groceries etc.

Access requirements Staff vehicle access is via the car parking building accessed off Beresford Sq.

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The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian and vehicle access to off street car parking will be maintained.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian and vehicle access to off street car parking will be maintained.

Social Impact and Business Disruption Delivery Work Plan Need notification of any changes or alternatives.

General Biggest concern is vehicle access to car park building on Beresford Sq. Inform early if not achievable.

Amenity Noise and visibility are concerns.

The Link Alliance will implement the CCP and notify the business of access changes.

Pedestrian and vehicle access to off street car parking will be maintained

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

83. Theta System Limited

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Sq. Access requirements Staff vehicle access is via the car parking building accessed off Beresford Square.

Staff occupy majority of car parks in this building. Need notification of any changes or alternatives as critical to business.

Amenity Noise request to mitigate as much as possible.

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Vehicle access to off street car parking will be maintained Pedestrian and vehicle access to off street car parking will be maintained.

The Link Alliance will implement the CCP and notify the business of access changes.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Social Impact and Business Disruption Delivery Work Plan 16-18 Beresford Square

84. Centurion Sauna

22-28 Beresford Square

85. Residential

SIBD team called to arrange a meeting / attendance at Info Hub / Community event.

SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD.

/

Amenity Investigation works have started in Beresford Square and is already finding the noise disruptive. One occupier requested double glazing.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Concern about noise levels during future stages and outdoor balcony areas will be unusable.

To manage the impact the occupier has requested double glazing of all the windows on the Beresford Square frontage and a heat pump to manage the heat in summer.

Access Pedestrian and car park access needs to be maintained.

Day Street 36 Day Street

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SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square

Pedestrian and vehicle access to off street car parking will be maintained

Concerns about the level of construction traffic.

Other Comments Concern about the impacts on the appearance and character of Beresford Square and local businesses.

Refer to TAP DWP mitigation measures.

Amenity Concern about noise levels during construction works and concerns that tenants will move.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Refer to Section 8.11 of the SIBD.

Social Impact and Business Disruption Delivery Work Plan community event - Refer to Section 6.7 of the SIBD.

Access Pedestrian and car park access needs to be maintained.

Concerns about the level of construction traffic.

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Pedestrian and vehicle access to off street car parking will be maintained Refer to TAP DWP mitigation measures.

Social Impact and Business Disruption Delivery Work Plan

Appendix C: Community Event Letters

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Social Impact and Business Disruption Delivery Work Plan

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Social Impact and Business Disruption Delivery Work Plan

Appendix D: Engagement Material - Calling Card and Factsheet

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Social Impact and Business Disruption Delivery Work Plan

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Social Impact and Business Disruption Delivery Work Plan

Appendix E: Meeting Response Recording Sheet with Questions CRL C3 – Community Consultation Form – SIBD Person Name

Role: Manager /Owner Date /Time

Address Unit Number

Contact

Building Name

Other

Type of business Operating hours

Monday – Friday:

Saturday:

Sunday:

What are your access arrangements for customers, staff, deliveries?

Do you have any fit out or alterations planned during the works?

Does anyone need out of hours access (e.g. Security/cleaners)?

What is the Servicing / Bin Store Arrangements?

Any other Operational / Business Requirements?

We would like to talk to you about the potential social impacts and business disruption to your residential property / business / community organisation in relation to: Access (including pedestrian, cycle, passenger transport and service/private vehicles) Servicing and Deliveries / Loading Bays

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Social Impact and Business Disruption Delivery Work Plan Any special access and servicing requirements or special needs

Effects on residents / customers / businesses

Effects on amenity (e.g. dust, noise, visual appearance, traffic issues)

Business visibility and wayfaring

Safety

Any other comments:

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Social Impact and Business Disruption Delivery Work Plan

Appendix F: Development Response Measures The Link Alliance will implement the following measures in conjunction with the affected community and as far as they are practicable and respond to SIBD impacts. The DRP is a live document and opportunities for additional mitigation will be sought from the affected community from future engagement and in response to SIBD monitoring.

Business Support package A free of charge business support package which includes: • 12 months with a Business Mentor from Business Mentors NZ, • a 12-month membership with the Auckland Business Chamber, and • free social media training.

Trader Directory An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites, handed out to cruise ship passengers and will be promoted using established social media channels. It is free to list local businesses and Link Alliance has received strong interest in the Trader Directory already.

Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz.

Meet the Neighbours Series Figure 1: Example of Trader Directory Entry CRL Ltd has started a ‘meet the neighbours’ series which profiles local businesses providing insights into business owners and the challenges and opportunities that exist neighbouring the CRL project. The series is included in the project newsletter ‘CRL Connection’ which is disseminated to more than 4000 people. The profiles are also promoted on CRL’s social media channels and disseminated to the local community through Link Alliance’s regular email newsletters.

Street cleaning and maintenance Link Alliance will work closely with council contractor cleaning services to prioritise construction areas with regular cleaning, that is often more regular and thorough than the businesses have normally.

Business advertising Link Alliance will work with businesses to include their advertising where possible on hoarding structures.

Additional Wayfinding Signage Link Alliance will display wayfinding signage at key points to help pedestrians navigate their way through diversions. Refer to the Indicative Development Response Plans for further details.

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Social Impact and Business Disruption Delivery Work Plan Activations and events Link Alliance will work with the KRBA to leverage key events and festivals and promotional opportunities.

Affected Community Involvement The Link Alliance will identify opportunities for Karangahape Business Association and the affected community to be consulted on and to make decisions with regards to the DRP, and it will continue to support community information sessions.

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Social Impact and Business Disruption Delivery Work Plan

Indicative Development Response Plans

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Appendix G: Project Roles and Responsibilities Role

Name

Contact details

Responsibilities

Karangahape Community Manager

Simon Mitchell

simon.mitchell@linkalliance.co. nz

•

•

•

•

•

•

• •

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Manages a communications and engagement team that is the primary contact for project related enquiries and complaints Having ongoing conversations with the community to keep them informed of key construction activity, milestones, programme and progress Utilising a range of communications tools including face-to-face engagement, works notifications, drop-in sessions, station email addresses, digital channels including the CRLL website and social media and the CRL freephone number, to have ongoing conversations with the business and residential communities about best ways to manage effects and impacts Managing stakeholder risks and immediately reporting any high-risk stakeholder / communication issues to the Karangahape Station Project Manager and Communications and Engagement Manager.

Assisting the CRLL Communications team with key stakeholder engagement including the Mana Whenua Forum, Local Board engagement and media.

Providing advice to the Karangahape Station Project Manager / Construction Manager on critical stakeholder engagement, communications and relationship building.

Co-ordination of Karangahape CLG meetings.

Assisting the Karangahape Station Construction Manager in briefing site personnel on: - The mandatory site inductions regarding the standards and requirements for community relations; - Procedures to follow if staff are approached by a member of the public or the media; and - Behavioural procedures in and around the construction site boundaries.

Social Impact and Business Disruption Delivery Work Plan

Role

Name

Contact details

Responsibilities

Link Alliance Development Response Manager

Natalie Donzé (Interim)

karangahaoe@linkalliance.co.nz

•

•

• • • •

Social Impact and Business Disruption Monitoring

Kim Hardy / John Daly

john.daly@linkalliance.co.nz

•

•

•

•

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Manages planning , delivery and evaluation of the overall Development Response Plan for the Karangahape precinct.

Manages street response measures including street cleaning, graffiti removal.

Co-ordinates business promotion events.

Co-ordinates business support programme.

Proactively identifying opportunities to mitigate impact on businesses.

Regular audits of the construction sites, including the DRP, and address issues with the construction manager.

Monitoring of SIBD Effects and mitigation measures, via: o Attendance or review of minutes from CLG, Business Forum and / or consultation events to monitor SIBD impacts. o Undertake SIBD engagement to inform the annual report or updates of the SIBD DWP. o Review of feedback, public enquiries and complaints raised by affected parties for annual report.

Share feedback with the project team, and co-ordination and facilitation of responses.

Prepare, review and update SIBD DWP (if required), including identifying additional affected parties and mitigation measures.

Preparation of the annual SIBD monitoring plan / report and reporting to CLG (As required by Condition 61.8).

Social Impact and Business Disruption Delivery Work Plan

Appendix H: SIBD Monitoring Plan Monitoring of the Affected Communities Experience and Perception of SIBD Impacts

Monitoring of Mitigation Implementation Plan

Data Source CLG Feedback Ongoing meetings with key stakeholders, including: • K’Rd Business Association.

• AT • Local community groups Information hubs and community events

Timeframe Quarterly Quarterly reports for SIBD monitoring

Ongoing DRP and Station Manager face to face engagement Door Knock Engagement Exercise or interviews with CLG/Stakeholders for Annual Report

Quarterly reports for SIBD monitoring

Data Source Site Audits by Development Response Plan, including accessibility Audits

Timeframe Audits Weekly (subject to operational need)

Pedestrian Street Counts

Additional Monitoring for Annual Report

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Quarterly reports for SIBD monitoring

Annual

Quarterly reports for SIBD monitoring Annual

Street Frontage Vacancy Rate Count

Annual

Area based spending data

Quarterly

CPTED Audit

Following changes to construction layout

Data Source Number and type of complaints received

Timeframe Annual

Complaints resolved rate

Annual

Council feedback from monthly reporting

Monthly / Annual

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Comment on Data Collected The views and experience of the impacts of the CRL works and the effectiveness of the mitigation measures will be sought from the affected community.

Comment on Data Collected Visual inspection of the construction area and ease of navigating within the affected area.

A measure of on-street activity on key streets within the affected community.

Economic data to monitor the impacts of construction works on the vibrancy and vitality of the area.

Economic data to monitor the impacts of construction works on the vibrancy and vitality of the area.

A measure of the effectiveness of the CPTED measures.

Comment on Data Collected Complaints will be handled in line with the complaints process set out in the CCP. This data will be collected to monitor the response to SIBD related as part of the Annual Report.

Council feedback and the response to SIBD issues will be detailed within the annual report.

Social Impact and Business Disruption Delivery Work Plan

Monitor for changes in the community profile

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Feedback from SMEs and project team.

Ongoing / Annual

SMEs and the project team will respond to issues on an ongoing basis, however specific feedback on SIBD related issues and the effectiveness of the mitigation measures will be sought as part of the Annual Report.

Data Source Census Data and Local Board Data Additional data collected as per Tables 1 -3

Timeframe Annually

Comment on Data Collected Socio-economic data to ensure the community profile is correct.

A range of primary and secondary data to inform the community profile/

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As stated above and collated annually for the Annual Report.