Maungawhau social impact and business disruption delivery work plan

Maungawhau Station Social Impact and Business Disruption Delivery Work Plan 2022 - 2023 Annual Report

Revision: 1.0 – Final Date: 24 November 2023

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| 2022-2023 SIBD Annual Report – Maungawhau Station

SIBD Annual Report – Maungawhau Station

Document title This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

0.1

15 August 2023

Draft

Annabelle Osborne, Kate Symington

0.2

9 October 2023

Draft

Kate Symington

1.0

24 November 2023

Final

Kate Symington

Approved By

Approval Status Name/Title

Signature

Date

Prepared by:

Annabelle Osborne Planner

30 August 2023

Prepared by:

Kate Symington Principal Planner

30 August 2023

Verified by:

Kim Hardy Social Impact Specialist

12 September 2023

Approved by:

Jason Haggerty Environmental Manager

29 November 2023

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SIBD Annual Report – Maungawhau Station

Table of contents 1. Introduction ............................................................................................. 5 1.1 Structure of the Annual Report .......................................................................................... 5

2. Maungawhau Station ............................................................................... 7 2.1 Summary of Key Construction Works ................................................................................. 8

3. Annual Report Methodology.................................................................. 10 3.1 Information Reviewed ..................................................................................................... 10 3.2 The Mitigation and Implementation Plan ......................................................................... 10

4. Community and Business Profiles .......................................................... 13 4.1 Community Profile ........................................................................................................... 13 4.1.1 Site walkover ........................................................................................................................ 17

5. Development Response ......................................................................... 18 5.1 Site Audits ....................................................................................................................... 18 5.1.1 Weekly Site Audit ................................................................................................................. 18 5.2 Proactive Development Response Measures .................................................................... 18 5.3 Quarterly Survey ............................................................................................................. 19

6. Overview of Matters Raised by the Community ..................................... 21 6.1 Summary ......................................................................................................................... 21 6.2 Complaints ...................................................................................................................... 21 6.2.2 Method of complaint ........................................................................................................... 22

7. Link Alliance Response to Matters Raised by the Community ................ 23 7.1 Noise and Vibration including ‘after hours’ works ............................................................. 23 7.2 Access and Parking .......................................................................................................... 24 7.3 Business Disruption ......................................................................................................... 25 7.4 Safety .............................................................................................................................. 26 7.5 Air Quality ....................................................................................................................... 26 7.6 Lighting ........................................................................................................................... 27 7.8 Communication ............................................................................................................... 27 7.9 Amenity .......................................................................................................................... 28 7.10 Visibility and Wayfinding ............................................................................................... 29

8. Feedback Received................................................................................. 29 8.1 Feedback from Community and Development Response Managers ................................... 29 Page 3

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SIBD Annual Report – Maungawhau Station 8.2 The Uptown Business Association .................................................................................... 30 8.3 Information hubs and community event feedback ............................................................ 31 8.3.1 CLG Feedback ....................................................................................................................... 31 8.4 CLG Feedback for the Annual Report ................................................................................ 31

9. Recommendations ................................................................................. 32 10. Conclusion ............................................................................................. 33 Appendix A: Previous Recommendations..................................................... 35 Appendix B: Site Walkover Photos ............................................................... 37 Appendix C: Infrastructure Sustainability Rating .......................................... 39 Sta-3 Effective Communication .............................................................................................. 39 Sta-4 Addressing community concerns ................................................................................... 47

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SIBD Annual Report – Maungawhau Station

1.

Introduction

The City Rail Link (CRL) project (the Project) comprises the construction of a 3.4km twin-tunnel underground passenger railway up to 42m below Auckland’s city centre. It will transform the downtown Waitematā Station (Britomart) into a two-way through-station that better connects Auckland’s rail network, allowing it to double in capacity. Two new stations1 will be constructed (Te Waihorotiu Station and Karanga-a-Hape Station) and Maungawhau Station will be redeveloped.

Each stage of the Construction Works for Maungawhau Station (referred to collectively as the ‘Construction Works2’) are authorised and provided for by CRL Designation 2500-1 in the Auckland Unitary Plan Operative in Part (AUP), for which City Rail Link Limited (CRLL) is the requiring authority.

Social Impact and Business Disruption Delivery Work Plans (SIBDDWPs) have been prepared to identify the measures that will be implemented to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during the Construction Works. In accordance with CRL designation Condition 61.1, the objective of the SIBDDWP is: “to avoid, remedy or mitigate the adverse effects arising from disruption to businesses, residents and community services/facilities so far as reasonably practicable.”

In order to comply with designation conditions, SIBDDWPs have been prepared. The 2022/2023 Maungawhau SIBD Annual Report (Annual Report) provides an overview of the changes that have occurred to the SIBD environment since the commencement of the Maungawhau Construction Works and analyses matters raised by the community and how these have been responded to.

1.1 Structure of the Annual Report This Annual Report, prepared for the Maungawhau Construction Works will outline the following: Section 1:

Introduction: Provides an overview of the Project and Maungawhau Construction Works.

Section 2:

Maungawhau Station: Provides a brief overview of Construction Works to date and summarises their impacts.

Section 3:

Annual Report Methodology: Provides an overview of the methodology used to inform this Annual Report as well as the SIBD mitigation measures implemented.

Section 4:

Community and Business Profiles: Reviews information relating to the Community Profile and Demographic Profile.

Section 5:

Overview of Link Alliance development response initiatives.

Section 6:

Overview of Matters Raised by the Community: Provides statistics on matters raised by the community.

1 Official use of gifted station names, including Maungawhau Station, is subject to New Zealand Geographic Board decision 2 Works required to construct the Maungawhau Station. Includes Construction Works authorised by the Stage 1-3

(authorised by OPW60345651), Stage 4 and 5 (authorised by OPW60348747) and Main Works (authorised by OPW6035461) Outline Plan documentation (refer Table 1).

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SIBD Annual Report – Maungawhau Station Section 7:

Link Alliance Response to Matters Raised by the Community: Considers the matters raised by the community and provides examples of Link Alliances response to those matters.

Section 8:

Feedback Received: provides an overview of the feedback received during the 2022/2023 construction period.

Section 9:

Recommendations: outlines areas where Link Alliance can improve during the 2023/2024 construction period.

Section 10: Conclusion

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SIBD Annual Report – Maungawhau Station

2.

Maungawhau Station

Once completed, the redeveloped Maungawhau Station will connect new CRL lines to the North Auckland (NAL) Line to provide a continuous rail service.

Given the nature and scale of the Maungawhau Station construction, works will be undertaken in a staged manner. These Construction Works have been authorised by three separate Outline Plan Packages, with Construction Works expected to continue until the completion of the Project in 2025.

The Maungawhau Construction Works have been staged as follows: Table 1: Staging of the Maungawhau Construction Works

Construction Works Enabling Works (authorised by OPW60350039)

Description

Normanby Road Early Works (authorised by OPW60351423)

Building demolition at 11 Water Street, establishment of a CSA, utility diversions and connections, retaining wall construction, construction of temporary pedestrian bridge and tree removals.

Involve the utility relocation works, the construction of two bridges for Mt Eden Road and Ruru Street, local mined tunnelling and bulk excavations facilitate the tunnel boring machine (TBM) launch ramp and portal and the establishment of a Construction Support Area (CSA).

Main Works Several active work zones. Involves ground (authorised by improvement works, excavations and OPW60359489) retaining walls for the rail trenches and new tracks, rock-breaking, blasting and sheet piling works, construction of the eastern and western crossover structures to tie-in to the North Auckland Line (NAL), construction of the Porters Avenue and Fenton Street pedestrian and cyclist bridges, construction of the Normanby Road grade separation bridge and road regrading works, redevelopment of the existing NAL platform, construction of the CRL platform and the Maungawhau Station and ventilation buildings, operation and maintenance of the TBM.

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Date Approved 23 December 2019

21 February 2020

4 August 2020

Status Large parts complete – Works undertaken between February 2020 and August 2021.

Large parts complete – Works undertaken between February 2020 and June 2022.

Ongoing – work commenced mid-2020 and will continue through to 2025.

SIBD Annual Report – Maungawhau Station

2.1 Summary of Key Construction Works The following outlines key construction activities occurring during the various stages of the Maungawhau Construction Works. A detailed account of the Maungawhau Construction Works is provided in the Construction Environmental Management Plan.

It is noted that the Maungawhau Construction Works (described in Table 1), occupies an expansive area with several active work zones operating simultaneously. The Maungawhau Main Works construction zone is approximately 10.5 ha in area. These works will be undertaken near and within the existing Maungawhau Station area and along the NAL, in an existing urban environment generally bounded by the NAL (south), State Highway 1 (east), Dominion Road (west), and Nikau Street (north). The Main Works also include construction activity in Basque Park in 2021 and along a number of streets within the 10.5 ha construction zone3. Some of the works listed below have already been undertaken. Some will be undertaken later in the Project.

Enabling works These works are predominantly located within CSA 4 (Shown in Appendix B of the Construction Environmental Management Plan (CEMP)). There will also be temporary and permanent utility diversions within the road reserve along Fenton Street, Porters Avenue, Haultain Street and Wynyard Road. The main activities resulting in social and business disruption include: • • • • • •

Continuation of the demolition and clearance of the Maungawhau CSA. Piling and excavation associated with the preparation of the portal.

Bulk excavation to form the rail trenches/cut and cover tunnels, and mined tunnelling to facilitate the TBM launch.

Basalt blasting, rock breaking and sheet piling works.

Construction of the Maungawhau Road bridge and Ruru Street bridge.

A number of utility diversion works.

Normanby Early Works These works are undertaken in the vicinity of Normanby Road within the road reserves of Normanby Road, Boston Road and Water Street.

• • • • • •

Demolition of the building at 11 Water Street.

Establishment of the CSA. Excavation of utility trench.

Construction of piling platforms and piling for the temporary bridge.

Utility diversions.

Concrete cutting, hydro excavation, and use of mechanical excavators and compactors.

Main Works The Maungawhau Main Works are located generally between State Highway 1 (east) and Dominion Road (west) and include multiple active construction zones across an approximately 10.5 ha area.

This is an expansive area and involves multiple construction activities occurring simultaneously up to

3 This includes Nikau Street, Ruru Street, Porters Avenue, Fenton Street, Haultain Street, Ngahura Street, Flower Street,

Shaddock Street, Mt Eden Road, Normanby Road, Boston Road and Nugent Street Page 8 | 2022-2023 SIBD Annual Report – Maungawhau Station

SIBD Annual Report – Maungawhau Station the completion of the Project in 2025. These activities are detailed and best described in the Maungawhau Main Works CEMP (CRL-MTE-RME-LKA-PLN-800032).

The Maungawhau Main Works will result in a range of social and business disruption impacts on the affected community and public, as identified in the Maungawhau SIBD DWP (CRL – MTE -RME- LKAPLN- 800034).

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SIBD Annual Report – Maungawhau Station

3.

Annual Report Methodology

City Rail Link designation condition 61.8 requires an annual report to be prepared to report on changes to the SIBD environment, as well as analyse complaints received and how these have been responded to. This condition reads as follows: “The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.”

Review of information, as outlined in Section 3.1, has been undertaken for the SIBDDWPs prepared for each stage of the Maungawhau Construction Works. This report covers the period 1st April 2022 to 31st March 2023.

3.1 Information Reviewed A range of information has been reviewed to identify changes in the baseline SIBD environment, as is described in Section 4 to 7 of the SIBDDWPs for the Maungawhau Construction Works. Table 2 outlines the steps undertaken in this Annual Report to identify changes in the SIBD environment. The complaints register has been analysed to understand how mitigation measures (described in Table 3) have been implemented to manage SIBD impacts. Statistics have also been analysed in relation to the number, type and location of these complaints.

Table 2: Annual report information

Description Monitoring of any changes to the Community Profile.

Section of Report Section 4

Monitoring of any changes to the Demographic and Business profile of the SIBD environment.

Section 4

Summary of Development Response.

Section 5

Overview of Matters Raised by the Community.

Section 6

Analysis of the complaints received.

Section 6

Summary of the Link Alliance’s response.

Section 7

Overview of feedback received through CLG, information hubs, interview with community and development response managers, and through community events.

Recommendations for improvement based on feedback received.

Section 8

3.2 The Mitigation and Implementation Plan Page 10

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Section ?0

SIBD Annual Report – Maungawhau Station A range of SIBD mitigation measures were included in Section 8 of the Maungawhau Main Works SIBDDWP. These seek to mitigate SIBD impacts from the Maungawhau Construction Works and respond to the requirements of the CRL designation conditions (Condition 61). A full list of measures, along with a brief description of how they mitigate potential impacts to businesses and residents within the affected community, are outlined below.

Table 3: SIBD Mitigation Measures

Mitigation Measure

Description

Relevant Section of SIBDDWP

Continuous up to date Engagement

Frequent email updates, check ins, progress meetings, advanced notice of construction activities using a range of engagement tools and materials.

Construction Team Briefings

Brief all construction staff prior to their arrival on site. Outline staff protocol, how to interact with the distressed members of the public and vulnerable groups, how to be ‘good construction neighbours’.

Collaboration

Work with a range of organisations to understand planned events, impacts of concern, and measures to be implemented to reduce construction impacts.

Noise and Vibration Disruption

Utility Disruption

Implementation of measures outlined in the CNVDWP. Site Specific mitigation measures implemented for sites which exceed criteria.

Updates and engagement to allow businesses to plan ahead when noisy activities are scheduled.

Implementation of measures outlined in the TAPDWP. Includes implementation of traffic management plans, and measures to reduce impacts on pedestrians, cyclists, parking and loading and public transport. Mitigation measures in relation to works at rail crossings are also analysed.

Engagement with businesses and residents in the affected community prior to disrupting utilities being relocated.

Section 8.4 – Maungawhau Main Works SIBDDWP Section 8.5 – Maungawhau Main Works SIBDDWP Section 8.6 – Maungawhau Main Works SIBDDWP Section 8.7 – Maungawhau Main Works SIBDDWP Section 8.8 – Maungawhau Main Works SIBDDWP

Dust and odour disruption

Implementation of measures outlined in the AQDWP to reduce impacts on people and property sensitive to dust (and sometimes, odour) nuisance.

Visual Amenity and Landscape

Engagement with the public and implementation of development response measures to reduce amenity impacts associated with loss of vegetation and community areas. Implementing activation opportunities along the corridor to enhance amenity where this value has been lost.

Implementation of Crime Prevention through Environmental Design (CPTED) measures to improve safety and perceived safety for residents, business owners and the public utilising the project site.

Measures include security services, enhanced lighting, working with various organisations to implement targeted measures.

Transport, Access and Parking Disruption

Community Safety

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Section 8.9 – Maungawhau Main Works SIBDDWP Section 8.10 – Maungawhau Main Works SIBDDWP Section 8.11 – Maungawhau Main Works SIBDDWP Section 8.12 – Maungawhau Main Works SIBDDWP

SIBD Annual Report – Maungawhau Station Vulnerable Groups

Assist any homeless people displaced by construction works through contractor briefings on how to handle issues/situations4.

Health and Wellbeing

Provision of information to support mental health which may have been impacted from construction activities. Multiple channels used (pamphlets, information on CRL website, project information centres, proactive communication, regular meetings).

A range of measures to be implemented to mitigate impacts on adjacent businesses. Includes artwork on hoardings, livening of spaces and auditing of sites to ensure compliance with mitigation measures.

Development Response Plan (DRP) Business Disruption mitigation

A range of measures are detailed in the SIBDDWP. This includes communication, development response measures and implementation of the Transport and Parking Delivery Work Plan measures.

Contamination

Contamination works, including asbestos removal from buildings (as required), will be undertaken in accordance with the Contamination DWP for the Maungawhau Main Works. The Maungawhau Communications and Engagement team will provide information and updates to the affected community in relation to any works involving contaminated materials.

4

Section 8.13 – Maungawhau Main Works SIBDDWP Section 8.14 – Maungawhau Main Works SIBDDWP Section 8.15 – Maungawhau Main Works SIBDDWP Section 8.16 – Maungawhau Main Works SIBDDWP Section 8.17 – Maungawhau Main Works SIBDDWP

The C&E team have not identified any issues with homeslessness in the area. Contractors will continue to be briefed as necessary.

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SIBD Annual Report – Maungawhau Station

4.

Community and Business Profiles

Information contained within the Maungawhau Main Works SIBDDWP relating to the affected community’s profile (the Community Profile, Section 4.1) has been reviewed to ensure it is generally consistent with the current characteristics of the area. The sections below confirm that the community profile remains relevant. The range of feedback received has also been analysed, including CLG, information hub, survey and development response feedback, outlined in Section8.

4.1 Community Profile The 2018 census is the most up to date census data available. The demographic profile outlined in Section 4.1 of the Maungawhau Main Works SIBDDWP utilises statistics obtained from the 2018 census on population, age and ethnicity using the Statistical Area 2 (SA2) data sets. Since the writing of the Maungawhau Main Works SIBDDWP, datasets for Statistical Area 1s (SA1s) have become available; SA1s provide more detailed information about population characteristics than is available at the SA2 level.

Figure 1 below outlines the SA1 datasets relevant to the area occupied by the Maungawhau Construction Works. Table 4 below outlines the 2013 and 2018 census data for population, age, ethnicity and households relating to the SA1 boundaries (as localised to the Maungawhau Construction Works area). Comparisons are outlined in order to indicate changes between the 2013 and 2018 census years. It is noted that the Maungawhau Construction Works commenced after the census data was accumulated, therefore, may not accurately represent the current demographic profile of the area.

Key facts derived from the 2013 and 2018 census5 data, as outlined in Table 4, is as follows: • • • • •

The population increased by 285 people between 2013 and 2018, with a total population of 2328 persons.

The median age of people living in and within the vicinity of the Project area increased by 1.8 years, from 29.4 years old to 31.2 years old.

The number of occupied households decreased by 3, to a total of 705 occupied households.

Europeans are the most common ethnicity within the Project area, followed by Asian ethnicities6.

The vast majority of residents living within the Project area have lived there for less than 5 years.

It is acknowledged the community and demographic profile within the Project area experienced change due to the COVID-19 restrictions and the subsequent lifting of restrictions.

5 https://www.stats.govt.nz/information-releases/statistical-area-1-dataset-for-2018-census-updated-march-2020 6 The following ethnicities, as outlined in the 2018 census statistics, are recorded in Table 4 for the purposes of this annual

report; European, Asian, Maori and Other (Pacific peoples, Middle Eastern / Latin American / African, and Other Ethnicity).

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SIBD Annual Report – Maungawhau Station

Figure 1: Statistical Area 1 Boundaries within the Mt Eden Construction Area

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SIBD Annual Report – Maungawhau Station Table 4: Statistical Area 1 statistics from 2013 and 2018 Census Data

SA1 boundary

Population

Median Age

Area inclusive of

2013

2013

7005152 – bordered

by Ian McKinnon Drive, western railway line and Horopito St 7005372 – Large block bound by Boston Rd

7005376 – Small block bound by Shaddock and Flower St 7005378 – Large block following the western railway line in the south 7005379 – small block bound by Ngahura St, New North Rd and the western railway line.

7005380 - Large block following the western railway line in the north

111

102

204

153

156

123

2018 147

201

186

210

159

162

32.7

28.0

26.1

29.7

26.8

29.0

2018 32.0

31.2

28.8

29.2

28.7

32.5

Household number 2013 2018 45

33

75

75

45

51

Ethnicity (number of people / percentage) 2013 2018

Years at usual residence (number of people / percentage) 2013 2018

57

Total (105/100%) European (75/71%) Asian (18)/17%) Other7 (12/11%)

Total (156/100%) European (108/69%) Asian (27/17%) Other (21/13%)

Total (102/100%) 0-5 years (66/64%) 5-9 years (9/9%) 10 years + (27/26%)

Total (111/100%) 0-5 years (69/62%) 5-9 years (12/11%) 10 years + (30/27%)

78

Total (99/100%) European (66/67%) Asian (18/18%) Other (15/15%)

Total (213/100%) European (138/65%) Asian (57/27%) Maori (18/8%)

Total (96/100%) 0-5 years (81/84%) 5-9 years (9/9%) 10 years + (6/6%)

Total (162/100%) 0-5 years (141/87%) 5-9 years (18/11%) 10 years + (3/2%)

75

Total (189/100%) European (90/48%) Asian (37/20%) Other (30/16%)

Total (189/100%) Asian (93/49%) European (81/43%) Other (15/8%)

Total (174/100%) 0-5 years (165/95%) 5-9 years (9/5%) 10 years + (0/0%)

Total (144/100%) 0-5 years (135/94%) 5-9 years (9/6%) 10 years + (0/0%)

75

Total (156/100%) European (87/56%) Asian (45/29%) Other (24/15%)

Total (216/100%) European (114/53%) Asian (81/38%) Other (21/10%)

Total (132/100%) 0-5 years (114/86%) 5-9 years (9/7%) 10 years + (9/7%)

Total (159/100%) 0-5 years (129/81%) 5-9 years (21/13%) 10 years + (9/6%)

51

Total (144/100%) Asian (87/60%) European (36/25%) Other (21/15%)

Total (165/100%) Asian (102/62%) European (51/31%) Other (12/7%)

Total (141/100%) 0-5 years (123/87%) 5-9 years (15/11%) 10 years + (3/2%)

Total (117/100%) 0-5 years (105/90%) 5-9 years (9/8%) 10 years + (3/3%)

81

Total (117/100%) European (84/72%) Asian (21/18%) Other (12/10%)

Total (171/100%) European (102/60%) Asian (54/32%) Other (15/9%)

Total (105/100%) 0-5 years (84/80%) 5-9 years (9/9%) 10 years + (12/11%)

Total (141/100%) 0-5 years (123/87%) 5-9 years (12/9%) 10 years + (6/4%)

7 It is noted ‘Other’ ethnicity includes all ethnicities aside from European, Asian and Maori.

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SIBD Annual Report – Maungawhau Station 7005381 - Large block following the western railway line in the north 7005382 – Block bound by Boston Rd in north and Enfield St in the south 7005383 – Small block bound by Enfield St, Mary St, Edwin St and Harold St 7005384 – Small block bound by Mary St and Edwin St

207

147

216

279

531

87

174

84

30.4

30.4

29.3

27.8

32.6

31.2

31.0

31.9

No data

66

81

96

Pacific peoples (159/27%)

Total (159/100%) 0-5 years (96/60%) 5-9 years (27/17%) 10 years + (36/23%)

Total (54/100%) 0-5 years (39/72%) 5-9 years (3/6%) 10 years + (12/22%)

36

Total (129/100%) European (63/49%) Asian (54/42%) Other (12/9%)

Total (90/100%) European (39/43%) Asian (33/37%) Other (18/20%)

Total (126/100%) 0-5 years (99/79%) 5-9 years (18/14%) 10 years + (9/7%)

Total (72/100%) 0-5 years (63/88%) 5-9 years (6/8%) 10 years + (0/0%)

69

Total (213/100%) European (114/54%) Asian (84/39%) Other (15/7%)

Total (180/100%) European (99/55%) Asian (54/30%) Other (27/15%)

Total (198/100%) 0-5 years (135/68%) 5-9 years (42/21%) 10 years + (21/11%)

Total (162/100%) 0-5 years (138/85%) 5-9 years (6/4%) 10 years + (18/11%)

27

Total (264/100%) Asian (189/72%) European (69/26%) Maori (6/2%)

Total (87/100%) European (42/48%) Asian (36/41%) Maori (9/10%)

Total (261/100%) 0-5 years (183/70%) 5-9 years (63/24%) 10 years + (15/6%)

Total (57/100%) 0-5 years (39/68%) 5-9 years (6/11%) 10 years + (12/21%)

96

Total (180/100%) European (132/73%) Asian (36/20%) Maori (12/7%)

Total (237/100%) European (159/67%) Asian (57/24%) Other (21/9%)

Total (174/100%) 0-5 years (120/69%) 5-9 years (48/28%) 10 years + (6/3%)

Total (183/100%) 0-5 years (159/87%) 5-9 years (9/5%) 10 years + (15/8%)

Total (147/100%) European (108/73%) Asian (30/20%) Other (9/6%)

Total (162/100%) European (117/72%) Asian (27/17%) Maori (18/11%)

Total (141/100%) 0-5 years (93/66%) 5-9 years (18/13%) 10 years + (30/21%)

Total (135/100%) 0-5 years (78/58%) 5-9 years (18/13%) 10 years + (39/29%)

No data

7005385 – Large block 189 7005386 – Bound by Akiraho St, Maungawhau St, Sylvan Ave East and Wynyard Total Rd

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231

29.7

31.6

78

156

156

29.4

30.6

63

60

Total 2043

Total 2328

Median 29.4

Median 31.2

Total 708

Total 705

| 2022-2023 SIBD Annual Report – Maungawhau Station

Total (210/100%) Maori (90/43%) European (75/36%)

Total (591/100%) Maori (255/43%) European (177/30%)

Pacific peoples (45/21%)

n/a

n/a

SIBD Annual Report – Maungawhau Station

4.1.1 Site walkover A site walkover was undertaken on 20 July 2023. This involved walking the perimeter of the site to observe ground floor premises adjacent to the Maungawhau Construction Zones, wayfinding and signage and evidence of development response measures.

Photographs from the site visit are included in Appendix B. The site walkover identified that recommendations detailed in the accessibility review had been largely implemented. This included displaying a clear alternate route map available for the accessible route, upgrades to handrails, and changes to ramps and surfacing to make these easier to navigate.

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SIBD Annual Report – Maungawhau Station

5.

Development Response

Development response is the planning and implementation of tools to mitigate the impacts of largescale development, and cumulative impacts of construction activity on people. Put simply, it’s about supporting the community whilst also making it easier for teams to deliver projects.

5.1 Site Audits 5.1.1 Weekly Site Audit The Maungawhau Communications & Engagement team undertakes at least weekly audits of the Maungawhau Construction area. These audits involve a site walkover by a team representative to assess the quality of the environment adjacent to construction and ensure it is kept to a high standard. Issues raised by the affected community can be investigated and subsequently responded to.

Issues identified and addressed by site audits include: • • • • • •

Ensuring any wayfinding or business promoting signage taken down for construction purposes is put back in the correct position.

Removing and replacing scrim on hoardings that is no longer relevant in the locality.

Maintaining a quality and clean viewing platform and any walls or surfaces that have been dirtied by dust and grafitti.

Taking down of unused equipment, including poorly placed & unused signage & cones.

Sweeping of pedestrian areas, removal of rubbish/debris, and removal/covering of trip hazards including sealing of potholes.

Informing contractors about when contractor vehicles are parked incorrectly (i.e. occupying public carpark spaces).

5.2 Proactive Development Response Measures The Link Alliance has implemented a range of development response measures to mitigate impacts on the affected community. This has been informed by communication and engagement with stakeholders and the affected community over the course of the Maungawhau Construction Works8.

Some examples include: •

• •

Supporting events such as: o ‘Aroha in Uptown’9, a programme of events held by businesses and creative spaces around the Maungawhau Station. o Branch Out - Uptown Spring Festival10 o Heritage festival holding tours in conjunction with mana whenua o Auckland Photography Festival display in Te Manawa Updated Maungawhau Art Walk brochure Second edition of the Uptown Food and Dining Guide; a guide to eating and socialising around Uptown

8 The mitigation measures outlined in the range of technical reports required to address designation conditions, will

continue to be implemented to manage construction impacts.

9 https://www.uptown.co.nz/aroha-in-uptown-festival-2023 10 https://www.uptown.co.nz/branch-out-uptown-spring-festival Page 18 | 2022-2023 SIBD Annual Report – Maungawhau Station

SIBD Annual Report – Maungawhau Station •

• • • • • • • •

In addition to early notification, providing updates via social media, flyers and meetings with specific apartment buildings, fridge magnets have been provided to stakeholders with a QR code which links to the real time construction timetable so stakeholders can keep up to date.

Installing additional signage along residential streets used as detour paths to assist stakeholders in finding their way.

New QR codes around the site to make accessing information easier The CRL Visitor Centre at Te Manawa was open monthly, this changed in 2023 to be open quarterly with a specific topic and supported by additional advertising and publicity to encourage people to attend. This model of engagement has improved attendance.

The team increased the number of perimeter tours available and now provide a monthly tour on Saturdays A new neighbour pack was distributed to all residential premises within 50m of the site including new developments such as 1 Enfield Street.

Hoarding artwork has been commissioned from local artists including: ‘Look See Splice’ by Deborah Crowe, ‘Birds of Uptown: Which bird are you?’ by Nathalie Drujon, and Maungawhau by Amiria Puia-Taylor and Bobby MacDonald.

Other initiatives such as Mr Whippy providing free ice creams and coffee cart Fridays continued to provide a goodwill gesture and support engagement with local community through disruptive Blocks of Line.

“Trains, cranes and candy canes” in December featured train movies in Te Manawa and a range of other community treats and events offered during school holiday

5.3 Quarterly Survey Link Alliance conducts a quarterly stakeholder satisfaction survey via Survey Monkey. The online survey is sent to all stakeholders registered on each station’s database and is open for two weeks.

Link Alliance encourages stakeholders to respond via its regular communication channels including email, CLG meetings and station newsletters.

The survey seeks feedback on recent experiences engaging with Link Alliance and how effective the Link Alliance is at communicating and responding to complaints and feedback. The survey specifically asks if stakeholders have enough information about the project and its potential effects. The survey also asks about the stakeholder’s ability to contact the Link Alliance if they have a question or issue and how satisfied they are with the ability of the team to respond.

Link Alliance reviews the survey responses and reports the results in the monthly newsletters for each station. Based on the feedback, Link Alliance identifies specific actions to be undertaken and those actions are reported back to stakeholders via the monthly newsletter. The Community Manager is responsible for ensuring those actions are implemented, ideally before the next quarterly survey.

Examples of actions undertaken by Link Alliance in 2022/23 for Maungawhau Station include: • •

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Response to requests for more future looking stories and visuals of what’s to come. Link Alliance has provided additional / new renders and a new station brochure which focuses on the future of the area.

Additional effort put into newsletters has resulted in positive feedback. Survey results indicated 85% of people found emails and notifications valuable and easy to understand. | 2022-2023 SIBD Annual Report – Maungawhau Station

SIBD Annual Report – Maungawhau Station • • • •

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A new question was introduced to the survey asking respondents about what they value most. Events such as Branch Out, Aroha in Uptown were the most valued, as well as vouchers for local businesses.

Training over the course of the year to provide security with enhanced customer services techniques to respond to 0800 calls Consistent simplified formatting of notifications More videos were created in response to the kinds of communications people enjoy along with more fun, people (and dog and elf) centred stories in the monthly newsletter.

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SIBD Annual Report – Maungawhau Station

6.

Overview of Matters Raised by the Community

In accordance with Section 9.2 of the Maungawhau Main Works SIBDDWP (and CRL designation condition 17) the Maungawhau Communications & Engagement (C&E) Team has kept a record of all complaints received within a ‘complaint register’. This section analyses the content of the complaint register in order to provide information on the most common complaints, where they were received and who made the complaint. Section 7 provides a summary of the matters raised by the community and how the Link Alliance has responded to alleviate those concerns.

Link Alliance defines a complaint as: An expression of dissatisfaction about an issue that requires corrective action that is within the scope of the Link Alliance.

6.1 Summary For the current reporting period 1 April 2022 until 31 March 2023 there were a total of 239 complaints. Of the 239 complaints 119 were identified as being adequately resolved or not, and 19 did not include a response on the outcome. Of the 119 where a final outcome was reported 96% of these were reported as being adequately resolved.

The average time taken to resolve a complaint was approximately 1.1 days, however, the complaints varied in complexity and mitigation required.

In some instances, the immediate complaint requiring corrective action may have been adequately resolved but this did not mean the issue was closed. For example, the C&E team may have visited a business following a complaint regarding noise impacts and installed additional noise mats or taken noise measurements which addressed the complaint but there are ongoing noise and business disruption impacts that will continue for the duration of works.

6.2 Complaints Between 1 April 2022 until 31 March 2023 there were a total of 239 complaints. These have been reported by themes. Some complaints represented multiple themes so the total complaints for each theme will not equal the total number of complaints.

•

69 complaints were received in relation to noise and vibration impacts from the Project.

•

96 complaints were received in relation to impacts to access and parking from the Project.

•

12 complaints were received in relation to servicing and deliveries impacts from the Project.

•

52 complaints were received in relation to business disruption impacts from the Project.

•

28 complaints expressed concerns over safety impacts from the Project.

•

15 complaints were received in relation to air quality impacts from the Project.

•

2 complaints were received in relation to lighting impacts from the Project.

•

3 complaints expressed concerns about how Construction Works, and construction timing was communicated to affected parties.

•

46 complaints were received in relation to impacts to amenity from the Project.

•

6 complaints were received in relation to impacts to visibility and wayfinding from the Project.

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SIBD Annual Report – Maungawhau Station A comparison has been made in Figure 2 between complaints received 2022/23, 2021/22 and 2019/20 to identify changes in those impacts reported over time. As these reports cover different timeframes these have been reported as a percentage of complaints recorded. The comparison shows that noise and vibration, business disruption and access and parking continue to be the most reported complaints. There has also been an increase in the percentage of complaints related to impacts to safety. There has been a reduction in complaints by proportion, in areas of communication, air quality and lighting.

Figure 2:

Maungawhau Construction Works – Complaint by Impact

6.2.2 Method of complaint The majority of complaints were received from businesses, however, there were fewer than the previous year (55.6 % of complaints in 2022 compared to 82.4% of complaints in 2021). This may be due to COVID-19 lockdowns being lifted in early 2022 and more people working and studying at an office or educational facility and businesses being open. There was an increase in complaints received from residents (37.7% in 2022 compared to 10.7% in 2021).

In 2022 the majority of complaints were provided by email (55.6%) and phone (42.3%. the remainder were by informal meeting (1.3%) or other (0.8%).

Table 5: Type of stakeholder raising the complaint

Stakeholder

2019/20

2021/22

2022/23

Resident Business Member of the public Other or did not specify

54.7% 41.0% 3.4% 0.9%

65.5% 31.5% 2.8% 0.0%

37.7% 55.6% 4.2% 2.5%

Table 6: Method of communication for raising the complaint

Method of receipt

2019/20

2021/22

2022/23

Email Phone Informal meeting In person Other

55.6% 33.3% 8.5% 2.6% 1.0%

69.5% 29.1% 0.8% 0.0% 0.0%

55.6% 42.3% 1.3% 0.0% 0.8%

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7.

Link Alliance Response to Matters Raised by the Community

This section outlines the type of complaint received and summarises the mitigation measures the Link Alliance utilised in response to the complaint.

7.1 Noise and Vibration including ‘after hours’ works The complaints register recorded 69 complaints in relation to noise and vibration impacts from the Maungawhau Construction Works. This was the second most common complaint received.

Many of these complaints were in respect of after hours works, that is works early in the morning (before 7am) and in the evening (after 10pm) or on weekends. There were 117 complaints related to after hours works all of which were from residents.

Noise and vibration complaints were mostly in relation to disruptive impacts from noisy construction activities impacting amenity and business (particularly rock breaking and basalt blasting) and the timing of these works (i.e. early morning and/or late evening). Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 7 below.

Table 7: Link Alliance response to noise and vibration complaints.

Nature of complaint Excessive and extended disruptive noise and vibration impacts.

Summary of mitigation methods used − Advance notice given at least 10 working days prior to noisy and/or after hours work to enable residents and businesses to plan ahead. Noise and vibration levels monitored to confirm compliance with levels outlined in the Project CNVDWP11. − If appropriate, wellbeing options such as alternative accommodation, or loan of headphones, were offered to enable the stakeholder a period of respite. − The stakeholder was contacted and advised of action taken and assured advance notice would continue to be provided for noisy works.

Vibration felt in nearby building.

− Noise and vibration levels were monitored to confirm compliance with CNVDWP. − Link Alliance met face to face with the impacted stakeholder to understand how impacts can be sufficiently (and practicably) mitigated. − Construction plant and equipment changed e.g. smaller roller for less vibration. − Agreed sensitive times for works and minimised vibration effects during these times where practicable. − Assured stakeholder advance notice would be provided of disruptive works in future.

Work being undertaken outside of normal hours including early in the morning (before 7am), at night (after 10pm) and on weekends

− Contacted the stakeholder to identify the cause of the disruptive noise.

11 A Construction Noise and Vibration Delivery Work Plan (CNVDWP) is required to be prepared for each stage of the

Project works. Designation condition 31 and 33 outlines ‘Project Standards’ for construction noise and vibration that must be complied with. Site Specific plans are required where noise levels are anticipated to exceed Project Standards.

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SIBD Annual Report – Maungawhau Station − Contacted stakeholder to understand how noise could be mitigated. − The affected stakeholder was contacted and informed about the type of construction occurring, why it was needed and expected duration. − Explained the working hours are compliant with CNVDWP. − Apologised to stakeholder for not being notified of potential disruption. − Briefed contractors and advised them of Link Alliance’s obligations. No noisy activities to occur prior to 7am. − Stakeholder added to regular mailing list to ensure future updates are received. − Followed up with stakeholder to ensure response is satisfactory. − Stakeholder provided with a 24/7 communication line to contact during noisy works.

7.2 Access and Parking The complaints register recorded 96 complaints in relation to impacts to access and parking as a result of the Maungawhau Construction Works. This was the most common complaint received.

These complaints were predominantly in relation to contractor vehicles occupying private parking, inefficient phasing of traffic lights causing congestion, and closing of streets impacting access.

Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 8 below.

Table 8: Link Alliance response to access and parking complaints.

Nature of complaint Construction vehicles occupying business car parking.

Summary of mitigation methods used − Contacted stakeholder and apologised for inconvenience caused. − Contractors reminded of their obligations and to not park in business parking. − Designed and printed signs to deter staff and contractors from parking in private carparks. − Information for AT enforcement provided and towing of vehicles parked in business parking encouraged. − Investigated and implemented incentives to encourage workers to take alternative transport and to provide additional parking.

Traffic layout changes impacting access to businesses.

− Visited the impacted stakeholder and explained the reasoning for the traffic layout. − Construction team created a pedestrian route to allow for access. − Raised with Link Alliance traffic team who resolved the issue.

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SIBD Annual Report – Maungawhau Station − Advised impacted stakeholder of changes made to resolve issue. − Provided contact details if future problems arise, and information package about future scheduled Construction Works.

Construction vehicles occupying public car parking and/or preventing access

− Informed stakeholder when works will be completed and when on street parking will be available. − Investigated and implemented incentives to encourage workers to take alternative transport and to provide additional parking. − Issues with restricted access raised with contractor crew, access provided and resolution communicated to stakeholder. − Provided information to the stakeholder in order to get the vehicle towed.

Trucks using incorrect routes, trucks stopped in temporary zones or on the road waiting to enter the site

− Informed site supervisor and undertook site visit to understand the issue. − Reminded construction team / contractors of responsibilities. − Reissued contact details to stakeholder and encouraged them to get in contact if there were further issues.

7.3 Business Disruption The complaint register recorded 52 complaints received in relation to business disruption impacts.

According to complaints received business disruption impacts arise for various reasons. These are mostly associated with the effects of construction noise and vibration (see Section -31681), lack of wayfinding or signage, inability to access loading zones and Construction Works during peak times.

Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in 0 below. The measures identified in Table 7 (noise) and Table 8 (access and parking) are also relevant.

Table 9: Link Alliance response to amenity and customer / business disruption complaints.

Nature of complaint Construction vehicles occupying business car parking.

Summary of mitigation methods used − Contacted stakeholder and apologised for inconvenience caused. − Contractors reminded of their obligations and to not park in business parking. − Designed and printed signs to deter staff and contractors from parking in private carparks. − Investigated and implemented incentives to encourage workers to take alternative transport and to provide additional parking. − Project Engineer and Site Supervisor notified of the importance of maintaining traffic flow around peak times for the carpark.

Lack of communication in relation to road closures Page 25

− Visited the impacted stakeholder and explained the reasoning for the traffic layout.

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SIBD Annual Report – Maungawhau Station − Raised with Link Alliance traffic team who resolved the issue. − Advised impacted stakeholder of changes made to resolve issue. − Provided contact details if future problems arise, and information package about future scheduled Construction Works.

Construction works disrupting business utilities

− Advised the estimated timeframe for Watercare to repair the burst pipe. − Provided further updates once the repair was complete. − Planned works which will be particularly noisy or disruptive are discussed with stakeholder prior to scheduling. − Link Alliance arrange to move deliveries e.g. to outside lunch hours.

7.4 Safety The complaint register recorded 28 complaints which expressed concerns over safety due to the Maungawhau Construction Works.

Complaints were predominately in relation to road safety in particular truck drivers undertaking illegal or dangerous manoeuvres and parking on yellow lines or footpaths impacting safety for pedestrians, and general traffic management. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 10 below.

Table 10: Link Alliance response safety complaints.

Nature of complaint Trucks/utes parking on the footpath and yellow lines.

Trucks completing a U-turn on Harold Street/Enfield Street in the middle of oncoming traffic Trucks disobeying road rules

Summary of mitigation methods used − Traffic lights inspected to ensure they are operating effectively. − Site Traffic Management Supervisor in the area to patrol the area going forward to prevent further incidents. − Drivers notified that behaviour was unacceptable and escalated to site supervisors. − Resolution communicated to stakeholder.

Lack of traffic management

− Reminded contractors of correct vehicle routes. − Organised additional traffic controllers. − Moved fencing and signage around entrances and exits to improve visibility. − Removed temporary parking to improve visibility. − Scheduled road repairs.

7.5 Air Quality The complaint register recorded 15 complaints in relation to air quality impacts from the Maungawhau Construction Works. These complaints were mostly in relation to dust nuisance Page 26

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SIBD Annual Report – Maungawhau Station impacts resulting from construction activities. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 11 below.

Table 11: Link Alliance response to air quality complaints.

Nature of complaint Dust nuisance from demolition activity.

Summary of mitigation methods used − Investigated the reason for the dust nuisance. − Identified appropriate mitigation measure e.g. dust suppression. − Ensured contractors would clean up any deposited dust following days end. − Contacted air quality specialist to monitor results. − Informed stakeholder of action taken.

Business owner complained about excessive dust being deposited on nearby businesses and cars.

− Investigated reasoning for dust nuisance. − Confirmed with stakeholder mitigation would be improved. − Organised additional window cleaning for businesses.

Dust management water system was off, and dust was creating a nuisance in the area.

− Provided prompt response to stakeholder’s complaint. − Further dust mitigation undertaken, which was communicated back to the stakeholder.

7.6 Lighting The complaint register recorded 2 complaints related to obtrusive lighting from the construction site. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 13 below.

Table 12: Link Alliance response to complaints about stress and financial concerns due to the Project.

Nature of complaint Flood lights left on after working hours and/or lights from the construction site shining into homes

Summary of mitigation methods used − Apologised to stakeholder for inconvenience caused. − Coordinator contacted the team on site to turn off these lights or adjust location. − Reminded site personnel to keep these lights off overnight. − Informed stakeholder of action taken.

7.8 Communication The complaint register recorded 3 complaints in relation to communication about the Project.

Complaints were mostly associated with frequency of communication and lack of accurate information in respect to construction timing. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 13 below.

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SIBD Annual Report – Maungawhau Station Table 13: Link Alliance response to complaints in relation to communication about the project.

Nature of complaint Not being made aware of extended working hours / days due to programme delays

Summary of mitigation methods used − Apologised to stakeholder for lack of accurate information regarding amended work hours. − Informed stakeholder reason behind extended work hours and reasons for delays to the programme. − Ensured stakeholder that more effective communication would be undertaken in future. − The community manager organised a meeting to update local businesses about timelines.

7.9 Amenity The complaint register recorded 46 complaints in relation to impacts to amenity (although it is noted that complaints recorded under other the headings, e.g. Noise and Vibration etc, may also impact on amenity).

According to complainers, amenity and business disruption impacts arise for various reasons. These are mostly associated with the disruptive effects from the presence of construction equipment, noise and vibration and impacts to traffic, access and parking. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 14 below.

Table 14: Link Alliance response to amenity and customer / business disruption complaints.

Nature of complaint Noise and vibration from construction was disrupting businesses

Summary of mitigation methods used − Contacted relevant specialist to identify cause of disruption. Discussed cause and potential solutions with project manager. − Communicated to stakeholder reason for disruption and when this would be expected to stop. − A reminder was given at the next toolbox meeting about good neighbour behaviour and good neighbour awards.

Visual appearance of the neighbouring site / views from property and from litter

− Met with the stakeholders to discuss the visual impacts and to identify possible solutions. − Reminded contractors of responsibilities and good neighbour practice.

Debris from the work site on the road

− Investigated complaint. − Confirmed with site workers regular sweeping for debris. − Arranged for street cleaning / cleaning of property.

Impacts to Basque Park including visual impact of temporary fence be removed at Basque Park

− Investigated complaint. − Explained the need for temporary fencing to protect the area so grass can grow. − Explained unfavourable weather conditions have caused significant delays in mowing and next planned mowing date. − Undertook weed control measures and mowing at next available opportunity.

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7.10 Visibility and Wayfinding The complaint register recorded 6 complaints in relation to impacts to business visibility and the ability for people to guide their way through the construction environment. Mitigation measures Link Alliance utilised to resolve / respond to complaints are provided in Table 15 below.

Table 15: Link Alliance response to visibility and wayfinding complaints.

Nature of complaint Reduced visibility due to hoardings / signs

Summary of mitigation methods used − Escalated matter to the Traffic Management Team to see if the hoarding could be adjusted to increase visibility. − Informed stakeholder of action taken.

Signage removed or damaged

− Organised a replacement sign and installed. − Informed stakeholder of action taken.

8.

Feedback Received

This section provides an overview of the feedback received for the 2022/2023 construction period received from: •

Interviews with the Maungawhau Station Community Manager and Development Response Manager.

•

Feedback received from the Uptown Business Association.

•

Feedback received during the most recent CLG event.

•

Feedback on this draft Annual Report.

8.1 Feedback from Community and Development Response Managers An interview and site walkover took place with the Maungawhau Community Manager, Helga Sonier, and Maungawhau Development Response Manager, Piet Ubels on 6 April 2023. The purpose of this interview was to understand the predominant issues raised by the community, how the Link Alliance has responded to those issues (using various measures outlined in the SIBDDWP), and the effectiveness of those responses. The following outlines the key items raised during the interview: •

The affected community predominantly consists of residential (apartments). Impacts from noise and vibration is therefore the main issue raised.

•

Access is more restricted for people as the project moves into streetscape and additional engagement is being undertaken with property owners and occupiers to manage the disruption. Acknowledged the issues with parking and access which should improve as the previous 12 months had been the peak in terms of number of workers on site.

•

Mitigation of noise and dust includes use of noise mats during noisy activities, limiting noisy activities to certain times of the day to reduce disruption, stopping noisy works if necessary.

•

Early engagement prior to any noisy or disruptive works continues to be undertaken. A range of engagement tools are used including notices, newsletters, CLG meetings and social media.

A new tool which has been well received is a QR code which links stakeholders to the online calendar showing current and planned Construction Works.

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SIBD Annual Report – Maungawhau Station •

Link Alliance utilise local businesses wherever possible. This includes utilisation of a local sign printing company for hoarding banners, using local businesses to cater for Link Alliance events and providing coffees for local residents as a goodwill gesture.

•

Link Alliance C&E Team actively involve the community with the Project through event days, site tours and other activities such as coffee carts and Mr Whippy – activations that provide face to face opportunity to speak with a member of the team.

•

There is growing interest in what the neighbourhood will look like after construction. A number of stakeholders are interested in trees and planting, urban realm, design features and how this will support the community character.

The interview was followed by a site visit. During this time, Piet Ubels and Helga Sonier pointed out the key stakeholders who have been disrupted by Construction Works. Mitigation measures incorporated throughout the public realm bordering the construction site were also identified, including permanent hoardings with a Perspex window (viewing platform), local artwork on hoardings and silos, the use of noise mats, wayfinding and visibility measures such as marking of accessible routes and business signage. Photos are outlined in Appendix B.

8.2 The Uptown Business Association As indicated in Section 4.4.1 of the Maungawhau Main Works SIBDDWP, the Uptown Business Association area (bounded by Mt Eden Road, Khyber Pass Road, Symonds Street, Newton Road and New North Road) represents over 700 businesses including retailers, goods and service providers, restaurants, breweries, bars and cafés.

The Uptown Business Association has released an annual report for 2022-2023 fiscal year12. The report acknowledges the City Rail Link development at Maungawhau Station as a significant driver for the future of the neighbourhood. The report acknowledges the work the business association has been doing with City Rail Link, Auckland Transport, Local Boards, Eké Panuku and others regarding changes in the Uptown area. Uptown also has a range of communication tools including the Uptown magazine, social media, website and digital billboards to promote local businesses in the area.

Feedback was provided from Uptown Business Association on 16 August 2023. This feedback noted: • • • • • •

Through its ongoing involvement Link Alliance has become part of the fabric of the community.

The team is accessible and communication has enabled a good working relationship to be developed.

Some issues e.g. parking are broader than CRL and require a collaborative approach between Link Alliance, Uptown Business Association, Auckland Transport and others.

The CRL construction is occurring within the context of ongoing challenges e.g. cost of living crisis, challenges getting staff.

There have been businesses coming into Uptown from other areas within Auckland.

Generally, there are more businesses coming into the area than leaving.

There is a need to consider activation of the area as works wind up and planning for opening of the stations. This needs to be coordinated and supported by a number of organisations including wider Auckland Council and Local Board.

12 https://irp.cdn-website.com/1fe45d0a/files/uploaded/2022%20UPTOWN%20Annual%20Report%20%28s%29.pdf

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8.3 Information hubs and community event feedback 12 information sessions were held in 2022/23. Information sessions were advertised via the regular Maungawhau Station newsletter distributed to over 1000 members, and open to the public.

Information sessions were held on a monthly basis and in 2023 more focused quarterly events were held. Public interest in the Project from those who attended the information sessions was predominantly related to the works being undertaken at the time.

8.3.1 CLG Feedback There was a total of four CLG events relating to the Maungawhau Construction Works. CLG presentations and minutes are publicly released and available on the CRL website. There will be further engagement with the community to encourage attendance at the CLGs. Key issues raised by attendees of the CLG were in relation to a range of issues including: • • • • • • •

Importance of loading zones (post-construction completion) being close enough to businesses to account for heavy goods and elderly business operators / residents.

Completion / opening dates for various stages of works.

Traffic management improvements – specifically Fenton Street.

Drainage issues resulting in ponding on Fenton Street and Ngahura Street.

Urban realm including the potential for future development to reflect the unique character of the Uptown area Importance of general tidiness and maintenance of the area Importance of safe pedestrian access and ensuring enough light and activity around walkways

8.4 CLG Feedback for the Annual Report The results of the information gathering exercise were presented at the CLG on 23 August 2023 and the opportunity was provided for feedback, questions or concerns. During the meeting the CLG raised the following issues: •

Residents noted the limited scope Link Alliance has in terms of responding to complaints. The active response to noise and vibration was acknowledged.

•

However, noise from workers was raised as an ongoing issue by residents in apartments and is not managed by noise mats. Greater consideration for residents by site contractors is required.

•

Air quality and depositional dust is considered to be an ongoing issue and the regular sweeping of the site does not reduce impacts to residents in adjacent buildings.

•

There are also issues with tracking due to road conditions which result in some areas of localised ponding of sediment-laden water and it was raised that a wheel wash was located on one side of the site.

•

Traffic management has been an issue, examples were given of concrete trucks in front of residents’ access.

•

Concerns were raised around the around a lack of information on the Western Line services and early opening of the NAL.

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SIBD Annual Report – Maungawhau Station The draft report was circulated to the CLG for comment following the meeting. The following additional feedback was received: •

Lack of communication with the residents in Fenton Street, especially at Station R. A bit of common curtesy and some discussions with the Residents at Station R in Fenton Street would have avoided many of the issues that have arisen, especially during October.

•

The ongoing closure of the Mt Eden station is a frustration to residents. Residents would like to enable access to the Western line platform to enable use of the station prior to the main CRL station being opened.

•

A business noted that they would have liked to provide feedback on the report based on their experience with the extended period of disruption, however, didn’t feel they were able to.

A further offer to provide input on the report was offered to this business however no further input was considered necessary.

9.

Recommendations

Based on the matters raised by the community (as outlined in Sections 6 and 8.3) the following recommendations are made: •

•

To address noise effects: −

Link Alliance continues to provide the affected community with detailed work notifications and information about potential impacts from proposed construction activities using a multitude of engagement tools (i.e. in person, on the phone, works notification emails, station newsletters).

−

Continue to implement the range of mitigation measures, as outlined in the DWPs and Management Plans prepared for the construction works, and in consultation with affected stakeholders.

−

Provide additional reminders to site contractors of the impact of noise on residents adjacent to the construction site, particularly those in apartments.

To address air quality effects: −

•

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Continue to undertake weekly site audits to identify and address minor issues like litter and dust and update the community on any mitigation measures implemented e.g. additional cleaning.

To address uncertainty in the future operation of the station, the Western Line/North Auckland platform: −

Link Alliance continues to engage with the community and develop relationships with key stakeholders through the various engagement tools outlined in the CCPs.

−

AT to provide a regular update at CLG meetings to provide information on issues in preparation for the handover of assets and the considerations for Western Line services. This will also help build a relationship between AT and the community in advance of station handover by Link Alliance.

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SIBD Annual Report – Maungawhau Station

10. Conclusion This Annual Report confirms that the range of mitigation measures (as outlined in the SIBDDWPs prepared for the Maungawhau Construction Works) have been implemented to manage construction impacts upon the public and affected community.

Information collected including complaints received, accessibility and way finding audits, concerns raised during interviews and CLG meetings have been used to review the effectiveness of a range of mitigation measures (as outlined in the SIBDDWPs prepared for the Maungawhau Construction Works) that have been implemented to manage construction impacts for the affected community including businesses and residents within the Maungawhau Station area.

Key findings identified that: • •

•

Site audits are undertaken on a minimum weekly basis to manage minor issues around the site.

A range of proactive development response actions have been undertaken including: o Proactive engagement with stakeholders e.g. around scheduling of noisy or disruptive works o Sponsored events, public realm works and activation programs to attract visitors to the area e.g. Branch Out o Business support through promotion of local businesses and use of local procurement and activation events The majority of complaints received were in relation to disruptive impacts from access and parking. These have been addressed by reminding contractors not to park in business parking, providing details for enforcement, and implementing incentives to encourage workers to take alternative transport and/or to provide additional parking.

There has also been progress on recommendations from the 2021/22 report, namely: •

A wide range of communication tools have been used to provide the community with work notifications.

•

The tools used include QR codes available around the site and in written communications to stakeholders which have been well used by the community.

•

Early engagement prior to any noisy or disruptive works continues to be undertaken.

•

Link Alliance continue to implement mitigation measures in the DWPs and Management Plans, for example the use of noise mats, dust suppression and traffic management control.

•

Weekly site audits continue to be undertaken to proactively address issues such as litter, graffiti, contractor parking.

Recommendations for Link Alliance have been made in this 2022/23 report include: •

Link Alliance continues to engage with the community and develop relationships with key stakeholders through the various engagement tools outlined in the CCPs.

•

Link Alliance continues to provide the affected community with detailed work notifications and information about potential impacts from proposed construction activities using a multitude of engagement tools (i.e. in person, on the phone, works notification emails, station newsletters).

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SIBD Annual Report – Maungawhau Station •

Continue to implement the range of mitigation measures, as outlined in the DWPs and Management Plans prepared for the construction works.

•

Continue to carry out weekly site audits to manage issues like litter.

•

Provide additional reminders to site contractors of the impact of noise on residents adjacent to the construction site, particularly those in apartments.

•

AT to provide a regular update at CLG meetings to provide information on issues in preparation for the handover of assets and the considerations for Western Line services. This will also help build a relationship between AT and the community in advance of station handover by Link Alliance.

It is noted that it is not always possible to satisfy all of the community’s concerns relating to the construction activities associated with the Project, given the limits of what is reasonably practicable to mitigate the construction effects of a major infrastructure project. Link Alliance will, however, ensure that scale, time and likely extent of impacts is communicated to affected parties alongside the implementation of the DWPs and monitoring of these and the Designation conditions.

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SIBD Annual Report – Maungawhau Station

Appendix A: Previous Recommendations Recommendation

Observation

•

Link Alliance continues to engage with the community and develop relationships with key stakeholders through the various engagement tools outlined in the CCPs.

Link Alliance has continued to use a range of engagement measures to build relationships with the community. Uptown Business Association has acknowledged that Link Alliance have become ‘part of the fabric of the community’ which demonstrates the strong relationships that Link Alliance are developing within the community.

•

Link Alliance continues to provide the affected community with detailed work notifications and information about potential impacts from proposed construction activities using a multitude of engagement tools (i.e. in person, on the phone, works notification emails, station newsletters).

A wide range of communication tools have been used to provide the community with work notifications.

The tools used include QR codes available around the site and in written communications to stakeholders which have been well used by the community.

Link Alliance continue to implement mitigation measures in the DWPs and Management Plans, for example the use of noise mats, dust suppression and traffic management control.

•

Continue to implement the range of mitigation measures, as outlined in the DWPs and Management Plans prepared for the construction works, and in consultation with affected stakeholders.

•

Continue to undertake weekly site audits to identify and address minor issues like litter and dust and update the community on any mitigation measures implemented e.g. additional cleaning.

Weekly site audits continue to be undertaken to proactively address issues such as litter, graffiti, contractor parking.

•

Undertake an inspection of site condition including erosion and sediment control measures currently in place and any areas of concern for stormwater effects including ponding with the Maungawhau Station Environmental Advisor and implement any practicable mitigation recommendations.

During the heavy rainfall events in Tāmaki Makaurau in February 2023 the site demonstrated ESCP devices were adequate with limited flooding to neighbouring properties

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SIBD Annual Report – Maungawhau Station •

Provide information to the community on the type and level of noise that is likely to be experienced, the date and timing of noisy works, and the steps taken to mitigate noise impacts as far practicable.

•

Undertake a review of noise complaints with the noise and vibrations technical specialists who authored the Noise and Vibration Delivery Work Plan, and implement any practicable mitigation recommendations.

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Early engagement prior to any noisy or disruptive works continues to be undertaken.

Link Alliance have responded to noise complaints by meeting with stakeholders to positively address noise effects where practicable.

Examples of actions undertaken include changing times of works, changing plant and equipment used and reminding contractors of good neighbour behaviours.

At the CLG some residents noted that Link Alliance had been responsive to noise complaints.

SIBD Annual Report – Maungawhau Station

Appendix B: Site Walkover Photos

Figure 1: Examples of wayfinding signage

Figure 2: Example of business signage

Figure 3: Examples of QR code

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SIBD Annual Report – Maungawhau Station

Figure 4: Examples of artwork from local artists

Figure 5: Progress on structures

Figure 6: Examples of road closures / diversions

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SIBD Annual Report – Maungawhau Station

Appendix C: Infrastructure Sustainability Rating The City Rail Link Infrastructure Sustainability Technical Manual has been developed by the Link Alliance based on the Infrastructure Sustainability Council (ISC) tool to evaluate the sustainability of infrastructure across design, construction, and operational phases. To support the self-assessment submission the SIBD Annual Report will be included as evidence for Sta-3 and Sta-4.

Sta-3 Effective Communication Credit

Benchmark

Sta-3

The community has been provided with information that: was provided in a timely manner supported community participation was meaningful and relevant was accessible AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

Level 1

Section 8.4 of the Maungawhau Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Construction Works.

Section 8.4 and Section 5 of the Maungawhau Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process.

Section 8.4 of the Maungawhau Main Works SIBDDWP includes: •

Courtesy visits and / or email updates to businesses

•

Project progress meetings undertaken with businesses, to confirm project programme and when scheduled works will take place

•

Provision of advance notice to businesses on the scope of works on a regular basis in line with the Communication and Consultation Plan

•

Engagement with the affected community, via:

•

Works notification and works updates

•

Local drop-in sessions

•

Monthly email newsletters

•

On-site signage for key traffic shifts

•

Project update information sheets

•

Digital communications including website updates and social media updates

• Advertising and campaigns for major traffic shifts.

Timely information has been provided to the public and affected community through a range of engagement tools as outlined above to ensure all members of the community have access to useful Page 39

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SIBD Annual Report – Maungawhau Station information about the Project and could provide feedback should they experience disruption. It is important to recognise that engagement will be ongoing.

Engagement method

Implementation

Example

One to one meetings

During COVID-19 and traffic light restrictions, face-to-face visits were limited, however, where possible courtesy visits and project progress meetings were undertaken with businesses where requested, to provide an update to works or to address concerns or complaints.

Works notification and works updates

Notifications about upcoming works (e.g. noisy works) or changes (e.g. access changes) are distributed (targeted to be 10 days in advance of commencement) to enable adequate time for community members to prepare. Notifications are also provided in the newsletter distributed to an extensive contact list and made available online.

A stakeholder emailed to ask about Normanby Road Bridge completion dates.

A follow up complaint email expressed dissatisfaction with pushed out construction completion timelines, vague communications and business impact.

The Community Manager invited a meeting with construction and impacted businesses to help with understanding about delays and the revised programme.

A business owner emailed to express frustration about lack of communication in regard to work delays and timings which were having an impact on business. A face to face meeting was arranged with all the business owners in the area to provide clarity around updated work schedules.

Examples of work notifications include:

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•

On 31 August 2022 Link Alliance provided the following tunnelling update.

Dame Whina Cooper TBM is now on the final leg of its journey from Karanga-a-Hape Station to Te Waihorotiu Station in midtown, as it constructs the second City Rail Link (CRL) tunnel.

As this journey progresses, our mined tunnelling team are working underground to complete the waterproof lining in both CRL tunnels.

•

On 12 January Link Alliance provided a works update that crews have been constructing the steel canopy that will shelter for the future North Auckland Line platform and provided an update on the timeline of these works.

SIBD Annual Report – Maungawhau Station

Examples include:

Local drop-in sessions

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Information sessions and site tours are advertised via the monthly Maungawhau Station newsletter distributed to all members and open to the public.

Information sessions and site tours are held within the Project area on a regular basis.

Te Manawa provides information and a contact point for the community at 1 New north Road.

| 2022-2023 SIBD Annual Report – Maungawhau Station

On 6 March Link Alliance announced the next dates for the guided perimeter tours.

These occur on the first Tuesday and last Saturday of each month.

Examples of sessions are shown below:

SIBD Annual Report – Maungawhau Station

Monthly email newsletters

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Monthly email newsletters are distributed to all stakeholders on the mailing list maintained by Link Alliance.

Newsletters are also made available online.

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Monthly newsletters include updates on station progress, events and activation occurring and promotion of local businesses. Example of the monthly newsletter:

SIBD Annual Report – Maungawhau Station

On-site signage for key traffic shifts

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The key traffic shifts included the closure of the Normanby Road level crossing and a new pedestrian bridge.

The signage included an alternative accessible route. This was clearly visible on site during the site walkover.

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Example of traffic shift signage:

SIBD Annual Report – Maungawhau Station New pedestrian bridge crossing:

Project update information sheets

Project information sheets and posters are available on the Link Alliance website. These sheets provide updates of large upcoming works and closures.

An example includes the Block of Line from 16 – 19th September.

There is also a Maungawhau Station construction activity calendar on the website which details scheduled works.

Example of a project information sheet:

Example of the construction calendar:

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SIBD Annual Report – Maungawhau Station

Digital communications including website updates and social media updates

The Link Alliance website is updated regularly, examples of updates include Block of Line Works. The Christmas Block of Line Works update provides an overview of what work is being undertaken, how this compares to usual works at the site, what the impacts are for users, and what mitigation will be in place.

Digital communication has included flyovers and works at Maungawhau Station.

Examples of digital communications include: •

On 12 December City Rail Link provided the latest drone footage showing the latest progress around the Maungawhau Station.

•

On 10 March Link Alliance provided an update on the construction of the Mt Eden station, showing a comparison of what it looks like now and what it will look like when its finished.

Examples of the Block of Line Works notification:

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SIBD Annual Report – Maungawhau Station

Advertising and campaigns for major traffic shifts.

Advertising for major traffic shifts has been undertaken using multi-channel communication which included posters, updates, newsletters and onsite signage.

Examples of advertising and campaigns include: •

On 6 December CRL announced some of the Mt Eden Station link alliance contractors would be working over the Christmas and New Year period known as Block of Line (BOL) - …this is a period between 26 December 2022 – 23 January 2023, where there will be no trains running on the rail network.

•

On 17 August Link Alliance issued a reminder that on the 19 August traffic management will be in place on Porters Avenue in the footpath area for work on utilities. This will remain in place until 14 September.

In addition to the CRL website, email notifications, and newsletters the Link Alliance provides information via an 0800 number, information centre, Community Liaison Group and quarterly stakeholder surveys.

Community Liaison Group meetings have been held on a quarterly basis13 and will continue to be held on a regular basis throughout the period of Construction Works. The purpose of these meetings was to provide meaningful information to affected parties. In 2022/23 the Community Liaison Group discussed a range of topics including upcoming works, urban design plans, mitigation measures.

The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

13 Meetings were held 25 February 2021, 20 May 2021, 26 August 2021, 30 November 2021 and 29 March 2022

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SIBD Annual Report – Maungawhau Station

Sta-4 Addressing community concerns Credit

Benchmark

Sta-4

The community believe their concerns have been considered and addressed.

AND This has been verified by: internal management/ reviews/ audits OR community feedback with 65-80% support

Level 1

Section 8.4 of the Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Construction Works.

Section 8.4 and Section 5 of the Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement tools to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process.

Section 7 of this Annual Report has provided an analysis of the complaints register and how the Link Alliance have responded to complaints. Complaints have been analysed and categorised in order to understand the most common complaints, where they were received and who made the complaint.

The register outlines how each complaint has been responded to, Section 7 of this annual report captures the variety of complaints received and Link Alliances response.

Examples: Complaint: Stakeholder complained that a dust cloud was coming up from the WFC2 excavations and that no mitigation measures were in place.

Response: Senior Communications and Engagement Advisor advised the Site Engineer and the Environmental Advisor of the concerns raised. Environmental Advisor checked mitigation measures were in place and sufficient resources available to the site team. The Site Manager reminded the teams about using dust mitigation measures. The stakeholder was pleased that mitigation measures were put in place.

Complaint: activities.

A stakeholder complained that their water meter had been blocked by construction

Response: Senior Communications and Engagement Advisor raised the issue with the relevant construction team and they uncovered the meter.. Stakeholder very pleased with quick action to address their concern.

Complaint: property.

The stakeholder complained that Link Alliance staff were parking in their private

Response: The Communications & Engagement Advisor raised the concern with the Traffic Supervisor and Site Supervisor who will address it at the next tool box meeting. The Advisor also informed the stakeholder that they have the right to tow the vehicles. The stakeholder was pleased with the outcome.

Complaint: A stakeholder contacted the team as they were concerned about a number of potholes in the road near their business.

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SIBD Annual Report – Maungawhau Station Response: The Traffic Management Team conducted an audit earlier in the week where they identified the potholes and scheduled road repairs for the 27th of July at close of business. The stakeholder was satisfied with this response.

A review of the matters raised by the community indicates that Link Alliance have responded promptly to concerns, and that the majority of impacted stakeholders are satisfied with this response. However, there were stakeholders who remained concerned about the ongoing disruption to their business.

The benchmark has been verified through internal management and reviews. This Annual Report has been written by a Social Impact Specialist and reviewed by the Link Alliance’s Sustainability Team.

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