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Karangahape Station Early Works Communication and Consultation Plan

CRL-KRD-RME-LKA-PLN-800012

Revision: Final Date: October 2019

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Communication and Consultation Plan

Karangahape Station early works CCP CRL-KRD-RME-LKA-PLN-800012 This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

Rev A

03/10/2019

Draft for Auckland Council review

John Daly

Peter Roan

Rev 0

21/10/2019

Final for Auckland Council approval

John Daly

Peter Roan

Approval Status Name/Title

Signature

Date

Prepared by:

John Daly Principal Planner

21/10/2019

Reviewed by:

Jarrod Snowsill Associate Director

21/10/2019

Rachel Purdy Link Alliance – Senior Planner Controlled by:

Rachel Blundell Link Alliance - Communication and Engagement Manager

21/10/2019

Approved by:

Peter Roan Link Alliance - Consents Lead

21/10/2019

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Communication and Consultation Plan

Table of contents 1. Introduction ................................................................................................ 5 1.1

Karangahape Station ......................................................................................................... 5

1.2

Staging of this CCP ............................................................................................................. 6

1.3

Purpose of the Communication and Consultation Plan ..................................................... 6

1.4

Methodologies and References ......................................................................................... 6

1.5

Relevant Conditions .......................................................................................................... 7

1.6

CCP Review and updates ................................................................................................. 11

2. Karangahape Early Works ......................................................................... 12 2.1

Overview of Works .......................................................................................................... 12

2.2

Affected Parties ............................................................................................................... 12

3. Overarching Strategies and Methodologies ............................................. 14 3.1

International Association for Public Participation ........................................................... 14

3.2

The CRL Overarching Communication and Consultation Strategy (2018) ........................ 15

3.3

Communication and engagement strategic objectives and principles ............................. 16

4. Consultation and Communication Strategy .............................................. 17 4.1

Plan Overview ................................................................................................................. 17

4.2

Consultation and communication approach .................................................................... 17

4.3

Key Project Messages ...................................................................................................... 18

4.4

Expected Outcomes ......................................................................................................... 18

5. Roles and Responsibilities ......................................................................... 20 5.1

Overview ......................................................................................................................... 20

5.2

Key Personnel .................................................................................................................. 20

5.3

Link Alliance and CRLL Reporting Requirements.............................................................. 21

5.3.1.

Reporting tools ......................................................................................................... 21

6. Communication Approach ........................................................................ 22

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6.1

Strategy Overview: Conversation Locally; Broadcast to Wider Audience ........................ 22

6.2

Communication Tools ...................................................................................................... 22

6.3

Branding and Collateral ................................................................................................... 23

6.4

Identifying and communication with key stakeholders ................................................... 23

6.4.1.

Parties affected by the project .................................................................................. 23

6.4.2.

Owners, occupiers and businesses ............................................................................ 24

6.4.3.

Network Utility Operators ........................................................................................ 24

6.4.4.

Auckland Council Parks Department ......................................................................... 24

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Communication and Consultation Plan 6.4.5.

Heritage New Zealand Pouhere Taonga (HNZPT) ...................................................... 24

6.4.6.

Emergency Services .................................................................................................. 25

6.4.7.

Auckland Transport .................................................................................................. 25

6.4.8.

Identifying additional people affected by the project ................................................ 25

6.5

Stakeholder Communication Channels ............................................................................ 25

7. Protocols, Processes and Contact Details ................................................. 26 7.1

Community and Business Liaison Groups ........................................................................ 26

7.1.1.

CLG purpose ............................................................................................................. 26

7.1.2.

Process ..................................................................................................................... 26

7.2

Stakeholders and affected parties ................................................................................... 27

7.2.1.

Pre-Construction Engagement .................................................................................. 27

7.2.2.

Construction Phase Engagement .............................................................................. 28

7.2.3.

Permit to Notify........................................................................................................ 28

7.2.4.

Kaitiaki or Mana Whenua Forum .............................................................................. 29

7.2.5.

Network Utility Operators ........................................................................................ 29

7.2.6.

Emergency services .................................................................................................. 31

7.2.7.

Heritage ................................................................................................................... 31

7.2.8.

Auckland Transport .................................................................................................. 32

7.2.9.

CEMP and Sub-plan reviews ..................................................................................... 32

7.3

Notable Receivers............................................................................................................ 32

7.4

Public Engagement .......................................................................................................... 32

7.4.1.

Public Enquiries ........................................................................................................ 32

7.4.2.

Other Enquiries ........................................................................................................ 34

7.4.3.

Complaints ............................................................................................................... 34

7.4.4.

Digital Channels........................................................................................................ 36

7.4.5.

Media ....................................................................................................................... 37

7.5

Managing Crisis and Emergency Situations ..................................................................... 37

7.5.1.

Requirements ........................................................................................................... 37

7.5.2.

Emergency contacts ................................................................................................. 37

Appendix A: Staging Drawings ........................................................................ 39 Appendix B: Engagement Map and Feedback Overview ................................ 40 Appendix C: Summary of Communication and Consultation .......................... 42 Appendix D: Engagement with Affected Parties ............................................. 45 Appendix E: Auckland Council Feedback......................................................... 49 Page 4

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Communication and Consultation Plan

1. Introduction The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line in the vicinity of Mt Eden Station. The CRL also involves the construction of two new underground stations being Aotea and Karangahape and a redeveloped Mt Eden Station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

Figure 1-1: CRL Route and Location

This Communication and Consultation Plan (CCP) has been prepared in relation to construction of the new Karangahape Station.

1.1 Karangahape Station The Karangahape Station consists of two entrances, one at Beresford Square / Pitt Street and the other at Mercury Lane, linked together by platforms with two mined tunnels approximately 32m below Pitt Street. The Station will also comprise equipment rooms, ventilation systems and emergency egress at both Mercury Lane and Beresford Square / Pitt Street. Given the nature and scale of the Karangahape Station construction, works will be undertaken in a staged manner, involving: · · ·

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Early works (demolition, network utility relocation and site establishment works) – to be undertaken from October 2019 through to early 2020; Main construction works (construction of the station and mined tunnels for the rail tracks) – to be undertaken from early 2020 through to late 2023; and Public realm reinstatement – likely to be undertaken from late 2022 to late 2024.

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Communication and Consultation Plan

1.2 Staging of this CCP To reflect the staged construction approach for the Karangahape Station, this CCP will be developed in stages. This CCP addresses the Karangahape Station early works, which are described in detail in the Construction Environmental Management Plan (CEMP) and summarised in Section 2 of this CCP. CCPs will also be prepared for the main construction works and the subsequent public realm reinstatement.

1.3 Purpose of the Communication and Consultation Plan This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Karangahape Station early works. The two key elements of the CCP relate to: · ·

Communication: keeping stakeholders and affected parties fully informed on the progress of the works and the relevant processes involved so that they can make informed decisions. Consultation: providing information/options and discussing them with stakeholders and affected parties, giving them the opportunity to influence and inform the management and mitigation of effects from the works and to inform the preparation of Delivery Work Plans (DWPs) and Management Plans required by the CRL designation conditions and the Aotea to North Auckland Line (A2N) resource consent conditions. The purpose and approach of this CCP is set out in more detail in Section 3 and the communication and consultation strategy is set out in Section 4.

This CCP addresses the requirements of CRL designation Condition 15 and Conditions 25 to 31 of the A2N resource consent and will be implemented throughout the construction period. The CCP forms part of the CEMP for the Karangahape Station early works.

1.4

Methodologies and References

To ensure effective communication and consultation practices are implemented during the works, the International Association for Public Participation (IAP2) engagement spectrum 1 has been considered in the preparation of this CCP. In addition, this CCP has been informed by the following strategies prepared by City Rail Link Limited (CRLL): · ·

The CRL Overarching Communication and Consultation Strategy (2018); and The CRL Communication and Consultation Strategy (2012).

The CCP also builds upon the following plans: · ·

1

The CRL Pre-Construction Communication & Consultation Plan (November 2015); and CRL Communication & Consultation Plans prepared to date for other CRL contracts (in particular the Britomart and Albert Street works).

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

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Communication and Consultation Plan

1.5

Relevant Conditions

Table 1-1 identifies the designation and resource consent conditions relevant to this CCP and where they are addressed in the document. Table 1-1: Relevant conditions and location in this CCP

Condition No.

Condition

Relevant section of CCP

Other Plans

City Rail Link Designation Conditions 15.1

The objective of the Communication and Consultation Plan is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the construction of the City Rail Link.

This document

15.2

The Requiring Authority shall prepare a Communication and Consultation Plan which shall be implemented and complied with for the duration of the construction of the City Rail Link.

This document

15.3

The Communication and Consultation Plan shall set out how the Requiring Authority will:

15.4

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(a) Inform the community of construction progress and future construction activities and constraints that could affect them;

6.2, 6.4, 6.5, 7.2

SIBD DWP

(b) Provide early information on key Project milestones;

6.2, 7.1, 7.2

SIBD DWP

(c) Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in proximity parties regarding the development (as part of the review process provided by Condition 22) and implementation of the CEMP or DWPs (including SSCNVMPs, SSNMPs and SSCVMPs); and

7.1.2, 7.2.9

(d) Respond to queries and complaints including but not limited to: (i) Who is responsible for responding; (ii) How responses will be provided; (iii) The timeframes that responses will be provided within.

7.4.1 - 7.4.3

CEMP, SIBD DWP

The Communication and Consultation Plan shall as a minimum include: (a) A communications framework that details the Requiring Authority’s communication strategies, the accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used (including any modern and relevant communication methods, newsletters or similar, advertising etc), and any other relevant communication matters;

4, 6.1-6.2

(b) The Communication and Consultation Manager for the Project including their contact details (phone, email and postal address);

5.2

(c) The methods for identifying, communicating and consulting with persons affected by the project including but not limited to: (i) All property owners and occupiers within the designation footprint (ii) All property owners and occupiers adjacent to construction sites (Britomart and Albert Street (Designation 1), Karangahape Road (Designation 4), Newton Station (Designation 5), Main Construction site and the works at Normanby Road and Porters Ave (Designation 6)) (iii) New Zealand Historic Places Trust (NZHPT) …….. (vii) Community Liaison Group(s) (refer Condition 7); …….

6.2, 6.4, 6.5. 7.1 – 7.4

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CEMP


Communication and Consultation Plan Condition No.

Condition

Relevant section of CCP

Other Plans

(x) Network Utility Operators, including the process: • To be implemented to capture and trigger where communication and consultation is required in relation to any material changes affecting the Network Utilities; • For the Requiring Authority to give approval (where appropriate) to Network Utility Operators as required by section 176(1)(b) of the RMA during the construction period; • For obtaining any supplementary authorisations (including but not limited to resource consents (including those required under a National Environmental Standard) and easements); • For inspection and final approval of works by Network Utility Operators;

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(d) How stakeholders and persons affected by the project will be notified of the commencement of construction activities and works, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6.2, 6.4, 7.1 – 7.3

(e) How stakeholders and persons affected by the project will be consulted in the development and review of the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs), including specifying reasonable timeframes for feedback;

6 and 7

CEMP, SIBD DWP and CNV DWP

(f) Methods for communicating in advance temporary traffic management measures and permanent changes to road networks and layouts to directly affected and in proximity parties, bus (public and private) operators, taxi operators, bus users, and the general public;

6.1, 6.2, 6.4, 7

TAP DWP

(g) Methods for communicating in advance to surrounding communities (including sensitive noise and vibration receivers) which must be notified at least 24 hours in advance where construction activities are predicted to: (i) Exceed the noise limits (refer Condition 31); or (ii) Exceed a vibration limit (refer Conditions 33 and 34); or (iii) Be within 200m of a blast site (refer Condition 32). Further provisions for Notable Noise and Vibration Receivers are contained in Condition 16.

6.2, 7.2.1, 7.3

CNV DWP and SSCNVMP

(h) Methods for communicating in advance proposed hours of construction activities outside of normal working hours and on weekends and public holidays, to surrounding communities, and methods to record and deal with concerns raised about such hours;

6.2, 7.1 – 7.3

CNV DWP and SSCNVMP

(i) Methods for communicating and consulting with mana whenua for the duration of construction and implementation of mana whenua principles for the project (refer to Conditions 8 and 49);

7.2.4

(j) Methods for communicating and consulting with the Auckland Council Parks Department regarding works to be undertaken to any trees on public land (streets, squares, etc.) located within the City Rail Link surface designation footprint, including how trees not being removed, or in close proximity to the surface designation footprint where works are occurring, will be protected;

6.4.4

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TV DWP


Communication and Consultation Plan Condition

Relevant section of CCP

Other Plans

(k) Methods for communicating and consulting in advance of construction works with emergency services (Police, Fire, Ambulance) on the location, timing and duration of construction works, and particularly in relation to temporary road lane reductions and/or closures and the alternative routes or detours to be used, with specific detail around the management of the Fire and Ambulance from their central stations on Pitt Street;

6.4.6, 7.2.4

SIBD DWP and TAP DWP

(l) A list of Stakeholders, directly affected and affected in proximity parties to the construction works who will be communicated with;

Appendix B - C

SIBD DWP

(m) How communication and consultation activity relating to construction activities and monitoring requirements will be recorded; and

5.3

CEMP

(n) …….

N/A

N/A

15.5

The Communication and Consultation Plan shall also include (as relevant) linkages and cross-references to the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs).

As referenced in this document

15.6

The Communication and Consultation Plan shall include a summary of the communication and consultation undertaken between the CRL and parties as required by the Pre-construction Communication and Consultation Plan. The summary shall include any outstanding issues or disputes raised by parties. The Communication and Consultation Plan shall be reviewed six monthly for the duration of construction and updated if required. Any updated Communication and Consultation Plan shall be provided to the “key contacts” (see Condition 13) and the Auckland Council Consent Monitoring officer for review and agreement on any further action to be undertaken. Any further action recommended as a result of this review shall be undertaken by the Communication and Consultation Manager for the City Rail Link and confirmation of completion provided back to the Auckland Council Consent Monitoring officer.

Appendices B – D

If, in the course of amendments undertaken as part of the review process, a material change to the Communication and Consultation Plan is made, those parties affected by the change shall be notified within 1 month of the material change occurring.

1.6

Condition No.

15.7

SIBD DWP

1.6

Resource Consent Conditions 25

At least 3 months prior to the commencement of construction, the Consent Holder shall prepare a CCP the purpose of which is to set out a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the construction of the Project.

27

The CCP shall be based on and, where appropriate, incorporate the provisions of the PCCP, and shall set out how the Consent Holder will:

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This document

a) Inform the community and business of construction progress and future construction activities and constraints that could affect them;

6.2, 6.4, 6.5, 7.2

SIBD DWP

b) Provide early information on key Project milestones;

6.2, 7.1, 7.2

SIBD DWP

c) Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in-proximity parties regarding the implementation and review of the CEMP or other Management Plans;

7.1.2, 7.2.9

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Communication and Consultation Plan Condition No.

28

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Condition

Relevant section of CCP

d) Respond to queries and complaints including but not limited to: i) Who is responsible for responding; ii) How responses will be provided; and iii) The timeframes within which responses will be provided.

7.4..1 – 7.4.3

Other Plans

The CCP shall (as a minimum) include: a) A communications framework that details the Consent Holder’s communication strategies, accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used (including relevant communication methods, newsletters or similar, advertising etc.), and any other relevant communication matters;

4, 6.1-6.2

b) The Communication and Consultation Manager for the Project including 24 hour contact details (phone, email and postal address);

5.2

c) The 0800 CRL TALK phone number;

7.4.1

d) The methods for identifying, communicating and consulting with persons affected by the project including but not limited to: i) All property owners and occupiers of the sites that are identified at Appendix A, and adjacent to the Project’s construction sites; ii) Mana Whenua unless any of those named advise the Consent Holder of a different liaison process; iii) Heritage NZ; iv) NZ Transport Agency/ Auckland Motorway Alliance (AMA); v) Kiwirail; …….. viii) Network Utility Operators; and ix) The Community and Business Liaison Group (refer Conditions 16-24)

6.2, 6.4, 6.5. 7.1 – 7.3

e) How stakeholders and persons affected by the Project will be notified of the commencement of construction, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6.2, 6.4, 7.1 – 7.4

f) How stakeholders and persons affected by the Project will be consulted in the development and review of the CEMP and other Management Plans, including specifying reasonable timeframes for feedback;

7.1.2, 7.2.9

g) A list of stakeholders, directly affected and affected in-proximity parties to the construction works with whom the Consent Holder will communicate;

Appendices BD

h) …..

N/A

N/A

i) A summary of communication and consultation undertaken between the Consent Holder and parties as required by the PCCP. The summary shall include any outstanding issues or disputes raised by parties;

Appendices B D

SIBD DWP

j) How communication and consultation relating to construction activities and monitoring requirements will be recorded; and

5.3, 7.2

CEMP

k) How opportunities to interpret and display archaeological finds within the Project area will be identified and implemented, including how Heritage NZ will be involved in this process.

6.4.5, 7.2.7

HC DWP

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CEMP


Communication and Consultation Plan Condition No.

Condition

Relevant section of CCP

29

The CCP shall also include (as relevant) linkages and cross-references to the CEMP and other Management Plans.

As referenced in this document

30

The CCP shall be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the “key contacts” and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken.

1.6

31

Any further action recommended as a result of the review under Condition 30 shall be undertaken by the Consent Holder’s Communication and Consultation Manager for the Project and confirmation of completion shall be provided to the Council (Team Leader Central Monitoring).

Noted

32

If, in the course of amendments undertaken as part of the review process under Condition 30, a material change to the CCP is made, the Consent Holder shall notify those parties affected by the change within 20 working days of the material change occurring.

1.6

33

The CCP shall be implemented and complied with for the duration of the construction of the Project.

Noted

1.6

Other Plans

CCP Review and updates

This CCP is a live document that will be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the parties referred to in CRL designation condition 15.6 and resource consent Condition 28(d) and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken. In accordance with designation Condition 15.7 and resource consent condition 32, any parties affected by material change to the CCP shall be notified of the change within one 20 working days of the change occurring. A formal review process is described in the CEMP.

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Communication and Consultation Plan

2.

Karangahape Early Works

2.1 Overview of Works Early works will be undertaken at the new Karangahape Station site to enable and provide for the subsequent main construction works. The early works are detailed in the CEMP and shown on the plans provided in Appendix A to this CCP. An overview of the work is provided in Table 2-1. Table 2-1: Overview of Karangahape Early Works

Works location

Overview of construction activities

Beresford Square / Pitt Street

· Relocation of network utilities located within the footprint of the new Karangahape Station in Beresford Square / Pitt Street; · Removal of street trees and the demolition of the café / toilet in Beresford Square; · Establishment of the Beresford Square Construction Support Area to provide site offices, construction vehicle parking, laydown areas and storage of plant and equipment etc.; and · Closure of Beresford Square to vehicle traffic (other than construction traffic) while retaining pedestrian and cycle access. · Removal of existing street furniture where required (such as seating, street lighting (to be replaced with temporary lighting).

Mercury Lane

· Relocation of network utilities located within the footprint of the new Karangahape Station in Mercury Lane; and · Establishment of the Mercury Lane Construction Support Area to provide site offices, construction vehicle parking, laydown areas and storage of plant and equipment etc. · Construction of the Mercury Lane temporary working platform.

It should be noted that the demolition of buildings and above ground structures within the Mercury Lane Construction Support Area is authorised by the CRL Enabling Work Outline Plan – Karangahape Road Demolition Works (Auckland Council reference OPW60339200), confirmed in June 2019, does not form part of this CCP.

2.2 Affected Parties Figure 2-1 (also included in Appendix B) identifies the affected parties and affected in proximity parties in relation to the Karangahape Station early works (it should be noted that this is the affected community with whom which engagement has been undertaken to inform the Karnagahape Station early works Social Impact and Business Disruption Delivery Work Plan (SIBD DWP)). Appendix B also contains a map showing the key concerns raised by these parties, based on their location, during the early works SIBD. A list of affected parties, along with a summary of the consultation methods and outcomes of discussions undertaken with these parties is contained in Appendices B – D to this CCP. Reference should also be made to the SIBD DWP (Appendix F of the CEMP) for further detail regarding the SIBD engagement.

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Communication and Consultation Plan Figure 2-1: Karangahape Station Early Works Affected Parties

These parties will form a key part of the primary early works audience with whom engagement will be undertaken during the early works (refer to Section 6 of this CCP). Other key stakeholders with respect to the Karangahape Station early works are identified in Sections 6 and 7 of this CCP, with a summary of engagement undertaken to date provided in Appendix C.

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Communication and Consultation Plan

3. Overarching Strategies and Methodologies This section outlines the existing CRLL communication and engagement strategies that have informed the preparation of this CCP along with key public participation and guidance, in particular the IAP2 engagement spectrum.

3.1 International Association for Public Participation IAP2 is an international association of public participation and engagement practitioners. To ensure that this CCP is effective and all communication and consultation is meaningful, the International Association for Public Participation’s (IAP2) core values2 have been used in the development of this CCP. These are: · · · · · · ·

Public participation is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process. Public participation includes the promise that the public's contribution will influence the decision. Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers. Public participation seeks out and facilitates the involvement of those potentially affected by or interested in a decision. Public participation seeks input from participants in designing how they participate. Public participation provides participants with the information they need to participate in a meaningful way. Public participation communicates to participants how their input affected the decision.

IAP2’s community engagement spectrum of participation is based on the decisions to be made and the associated level of influence (if any) the community has on project decision making, noting that the level of public engagement will depend on the likely impact of a project on communities. Community engagement for CRL will range from informing people about the project, to consulting and involving them in meaningful decisions about key aspects of the project design as well as empowering them with the opportunity for innovative initiatives. Table 3-1 below identifies examples of how the proposed CRL engagement approach aligns with the IAP2 spectrum and how communication and engagement activities will help achieve the objectives for the project. Table 3-1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

Empower

· Website updates · Social media · Project newsletters and factsheets

· Community information pop-up hub · Community and Business Liaison Group (CLG)3

· Social impact assessments · Business Forum · Advisory Boards / Steering Groups

· Mana Whenua Forum · Local Boards · Opportunities for collaboration making will be

· Opportunities for communitydecision making will be identified through the engagement activities with

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Core-Values The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group. Page 14 | Karangahape Station Early Works 2 3


Communication and Consultation Plan Inform

Consult

· Project enquiry email and phone line · Construction notifications

· Stakeholder workshops, presentations and briefings

Involve

Collaborate identified through the engagement activities with affected parties and stakeholders,

Empower affected parties and stakeholders.

The results of engagement undertaken in relation to the CRL project to date have and will continue to inform the management and mitigation of actual and potential adverse effects from the works and the preparation of the suite of Delivery Work Plans and Management Plans required by the CRL designation and resource consent conditions.

3.2 The CRL Overarching Communication and Consultation Strategy (2018) CRLL is committed to delivering a high level of communications and engagement and the implementation of the overarching Communication and Consultation Strategy is recognised as supporting the delivery of the CRL and of building positive perceptions of the CRL throughout its development and delivery. Table 3-2 provides an overview of CRLL’s communications and engagement objectives for the wider CRL Project. Table 3-2: Communications and Engagement Objectives

These objectives have been adopted by the Link Alliance in the development of this CCP. Page 15

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Communication and Consultation Plan

3.3 Communication and engagement strategic objectives and principles A Communication and Consultation Strategy was first established for the CRL project in 2012, including a range of objectives and principles. These were adopted in the Pre-Construction Communication and Consultation Plan prepared by Auckland Transport (November 2015) and subsequent CCP’s prepared for the CRL construction works undertaken to date. The engagement objectives and principles set out in the Communication and Consultation Strategy have informed and been adopted in the preparation of this CCP. These include the following A proactive approach - approach stakeholders with information rather than sit back and wait for people to come to it with inquiries; key stakeholders and affected parties have a right to express their views and concerns about a project that has the potential to affect them. Effective communication channels - maintain constructive links with key stakeholders by communicating on a regular basis; continual networking and presence in the business and other relevant communities; and seeking opportunities for dialogue and information-sharing. Openness about issues - be upfront and transparent about what is proposed and provide as much certainty as possible while acknowledging that aspects of project detail is not finalised. Responsiveness - Responses will use best practice by being timely, full, helpful, frank and detailed; key stakeholders and affected parties have a right to expect that their views and concerns will be listened to and considered in project decisions even if agreement cannot be reached. The objectives have four areas of focus: 1. Inform stakeholders about the Project · ·

Engage constructively with key stakeholders/target audiences, providing consistent information across the project Maintain and enhance existing relationships for ongoing constructive engagement

2. Explain the process and timing · ·

Ensure key target audiences and stakeholders have an accurate understanding of the project and its implications Explain how the planning processes work and how people can input into them

3. Educate people about the CRL · ·

Discuss how the project fits into strategic city planning and the regional development of transport infrastructure Minimise uncertainty and dispel misinformation

4. Enhance our reputation · ·

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Being open and responsive to stakeholder feedback Manage communications risks that may impact the project and our reputation.

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Communication and Consultation Plan

4. Consultation and Communication Strategy Plan Overview

4.1

This CCP has been prepared to provide a communications framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Karangahape Station early works. In accordance with the designation and consent conditions, this CCP set outs the processes and protocols that will be implemented by the Link Alliance during the early works to: · · ·

·

Inform the community of construction progress and future construction activities and constraints that could affect them. Provide early information on key project milestones. Obtain and specify a reasonable timeframe for feedback and inputs from directly affected and affected in-proximity parties regarding the development and implementation of the CEMP and sub-plans (DWPs and Management Plans). Respond to queries and complaints including but not limited to: · · ·

Who is responsible for responding to feedback and inputs; How responses will be provided; and The timeframes within which responses will be provided.

4.2 Consultation and communication approach The purpose of this CCP is to describe the processes and protocols relating to how the Link Alliance will: ·

· ·

Manage and deliver communication and consultation with the community, stakeholders and affected parties and affected in proximity parties during the Karangahape Station early works. Undertake stakeholder relationship activities (including the Mana Whenua Forum, Local Board engagement and engagement with the media). Comply with the requirements and responsibilities set out in the CRL designation and resource consent conditions and the overarching CRLL Communication and Consultation Plans (as identified in Section 1.4) for the wider CRL project.

This CCP will ensure: · · · · · · · Page 17

The public, including affected in proximity and directly affected parties, are well informed of the Project – works progress and any potential impacts that could affect them. Disruptions are minimised. There is ‘one face’ for the project. Both the Link Alliance and CRLL maintain a positive reputation and support amongst the stakeholder groups. Information is provided early on key project milestones. A framework is provided to obtain feedback and input from directly affected and affected in proximity parties. That queries and complaints are responded to quickly and appropriately. | Karangahape Station Early Works


Communication and Consultation Plan · ·

Stakeholders, including the media, pedestrians, motorists, adjacent residents and businesses, are positively engaged. All parties involved in the project understand their responsibilities and can collaborate and quickly respond to stakeholder concerns.

4.3 Key Project Messages The key messages to be communicated to affected parties, stakeholder and wider audiences in relation to the wider CRL works are: · ·

· · ·

· ·

CRL is integral to meeting Auckland’s growth and subsequent transport demand. Completing the CRL will provide faster, more frequent travel for all Auckland rail users with two new stations at Aotea and Karangahape and major redevelopment of the Britomart and Mt Eden Stations. Better frequency and reliability will encourage people to leave their cars at home, easing pressure on Auckland’s roads for those who need to use them. The CRL is more than just improving public transport. It is a transformative project that will lead the way in integrated transport and urban development. It will enable significant residential and commercial development around the stations to create new urban precincts, support our housing needs, enhance our environment and make Auckland a more attractive place to live. Disruption during construction will be managed to ensure Auckland keeps working. The CEMP and sub-plans developed for the works reflect unwavering commitment to environmental sensitivity and community well-being, cultural matters and safety.

The following key messages are particularly relevant to the early works: · ·

· ·

·

CRL will involve the construction of a new Karangahape Station with two Station entrances provided at Beresford Square and Mercury Lane. Early works are required prior to the main Karangahape Station construction works in order to relocate network utilities located within the footprint of the Station box in Beresford Square / Pitt Street and Mercury Lane and establish the construction support areas. Designation and regional resource consents will be complied with and sub-plans implemented to ensure CRL is constructed with as little disruption as possible. Access will be maintained to all properties during the works. In the event that short term and temporary impacts on property access are required, the Link Alliance will engage with the affected parties prior to the works being undertaken. Works will be undertaken in accordance with the CEMP and sub-plans, prepared in accordance with the designation and resource consent conditions.

The hierarchy of the key messages and the communication methods will be defined by the audience (e.g. local / regional / national) and its relationship to the early works.

4.4 Expected Outcomes The following is a summary of the outcomes expected as a result of implementing this CCP: · · · Page 18

Strong relationships with key stakeholders. Positive interaction with affected parties and affected in proximity parties. Robust information received to influence the CEMP and sub-plans. | Karangahape Station Early Works


Communication and Consultation Plan · · · · · ·

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Effective CLGs. Informed community. Informed road users. Informative and useful online presence. Positive media coverage. Reduced misinformation.

| Karangahape Station Early Works


Communication and Consultation Plan

5. Roles and Responsibilities 5.1 Overview The Link Alliance and the CRLL Communication and Stakeholder Engagement Team will work together during the Karangahape Station early works in the following ways: · · · ·

During the works, communications with directly affected and affected in proximity parties and stakeholders will be the responsibility of the Link Alliance, in collaboration with CRLL. The Link Alliance will be responsible for communicating with the wider Auckland population in relation to the works, in collaboration with CRLL. The Link Alliance will provide regular information and updates to CRLL on works progress as required. The works will be closely monitored to endeavour to ensure stakeholder satisfaction.

The Link Alliance Communications and Engagement Manager and the Karangahape Station Project Manager will meet with the CRLL Communications Team regularly as required during the early works.

5.2 Key Personnel The key Link Alliance personal responsible for implementation of this CCP are identified in Table 5- 1. However, all site personnel are responsible for following the requirements of this CCP. Refer to the early works CEMP for further detail on roles and responsibilities. Table 5-1: Key Personnel

Role

Name

Karangahape Station Project Manager

Jonathan Hill

Karangahape Station Construction Manager

Dan Trotman

Link Alliance Communications and Engagement Manager

Rachel Blundell

Contact details for the Karangahape Station Project Manager and Communications and Stakeholder Manager are provided in Table 5-. Table 5-2: Link Alliance Contact details

Title Karangahape Station Project Manager Link Alliance Communications and Engagement Manager

Name Jonathan Hill

Email Jonathan.hill@linkalliance.co.nz

Contact no. 022 019 1668

Rachel Blundell

Rachel.Blundell@linkalliance.co.nz

027 306 9156

Contact details for the Auckland Council Compliance Monitoring Officer are outlined in Table 5-3. Table 5-3: Auckland Council Contact details

Name Timothy O’Grady

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Email Timothy.OGrady@aucklandcouncil.govt.nz

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Contact no. 021 834 584


Communication and Consultation Plan

5.3 Link Alliance and CRLL Reporting Requirements A high level of communication will be maintained between the Link Alliance and CRLL during the works. This is particularly important to achieve a proactive response to issues as they arise and seek to avoid escalation of high-risk issues that may negatively affect the reputation of CRLL, the Link Alliance or the Auckland Council. The Link Alliance Communications and Engagement Manager will immediately report to the CRLL GM Corporate Relations & Communications on any high-risk events or issues will: ·

Be of interest to CRLL or the CRL project sponsors (Auckland Council and Central Government). Have the potential to attract media attention. Present reputational risk to the Link Alliance or CRLL.

· ·

5.3.1. Reporting tools The following reporting tools will be used as part of the communications process between the Link Alliance and CRLL. Table 5-4: Reporting tools

Tools

Responsibility

Description

Urgent notifications

Link Alliance Communications and Engagement Manager

Immediately report any issues or concerns to CRLL communications team when they may result in media interest or present reputational risk to the project participants.

Weekly meeting

Link Alliance Communications and Engagement Manager

Weekly meeting with the CRLL GM Corporate Relations and Communications to report on progress, any issues being proactively addressed by Link Alliance, the forward construction programme and media opportunities.

Customer Relationship Management (CRM) database

Link Alliance Communications and Engagement Manager

Central repository for all stakeholder contact details and interactions with Link Alliance.

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Communication and Consultation Plan

6. Communication Approach 6.1 Strategy Overview: Conversation Locally; Broadcast to Wider Audience The Link Alliance communication and consultation approach will be to engage and inform the primary audience of local residents / businesses and affected / interested stakeholders about the Karangahape Station early works. The engagement approach will prioritise face-to-face interaction and access to information to ensure affected parties are aware of the works and associated actual or potential effects. A wider audience (i.e. the general public) will be engaged with through a predominantly online and electronic communication strategy. The key messages for this audience will be advanced communication of changes to road function to enable informed choice and to ensure travel-related information is readily available.

6.2 Communication Tools The following engagement and communication tools will be utilised during the works, with a preference for electronic media rather than printed material in keeping with the Link Alliance sustainability goals. Table 6-1: Communication tools

Channel

Tool

Usage/content

Distribution frequency

Publications

Construction look aheads

E-notices or printed notifications that provide advance notification of the proposed work activities and potential impacts. Notifications will address (as appropriate):

Monthly

· Key project milestones. · Upcoming works. · Activities and the expected impact. · Major complaints. · Feedback. Distribution: via email to all parties identified in Appendix C and any other parties that have registered an interest in the Project. Also, available on CRL website.

Face to face

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FAQs and Q&As

Approved responses to frequently asked questions. Distribution: email or CRL website.

As and when required

Flyers

To promote engagement opportunities to business and residential occupiers Distribution: distributed to parties identified in Appendix C.

As and when required

One-on-one discussions

One-on-one meetings with residents, businesses or organisations to inform them of the early works and address specific concerns.

Ongoing as required during the works

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Communication and Consultation Plan Channel

Tool

Usage/content

Distribution frequency

Directly affected and affected in proximity parties

Meetings with directly-affected and affected in proximity parties to inform them of the early works occurring outside their business or residence and discuss the details of the early works, proposed mitigation and address any specific concerns.

As required during the works

Info Hub Sessions

A public information space (currently at the Old Station Bar on Beresford Square – subject to change in early 2020 as construction works progress in this area) containing information on CRL, in particular the Karangahape Station works and staffed by members of the Link Alliance team to respond to questions or provide information on the CRL and Karangahape Station works. The information hub is open to members of the public and invited parties, via letter drops.

Weekly prior to the commencement of early works (frequency TBC following the commencement of works)

CLG meetings

Karangahape Community and Business Liaison Group (CLG) meetings will be undertaken on a quarterly basis, or as required. Any material changes to the CEMP of sub-plans, shall be provided to the CLG for review and comment.

Every 3 months, or at another frequency agreed by all parties

6.3 Branding and Collateral All communication materials and signage developed for the early works will adhere to the CRLL and Link Alliance Branding Guidelines.

6.4 Identifying and communication with key stakeholders The Link Alliance recognises the diversity of stakeholders and their level of interest and involvement in the early works. While large segments of the community or particular groups have similar interests and issues, there are also specific individuals and groups with unique or individual needs. This includes those from culturally diverse backgrounds. The Link Alliance will endeavour to fully understand stakeholders and the community, their expectations and communication needs. The Link Alliance, in co-ordination with CRLL as required, will be responsible for maintaining clear lines of communication between key stakeholder groups and ensuring they are kept fully informed about the early works. The communication channels which will be utilised to engage with stakeholder groups, including the frequency of engagement, are described in section 6.2 above.

6.4.1. Parties affected by the project A list of the parties affected by the early works and their contact details are provided in Appendix C. The Link Alliance is responsible for keeping this list updated during the early works. An overview of the parties affected by the works is set out below. Page 23

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Communication and Consultation Plan

6.4.2.

Owners, occupiers and businesses

The current key contacts for the property owners, occupiers and businesses directly affected and affected in proximity to the works have been identified during the pre-construction consultation phase (refer to Section 2 and Appendix B of this CCP) and their contact details are provided in Appendix C. These persons will be provided with the contact details for the Link Alliance, including phone, email, post and website details where they will be able to sign up for information and updates.

6.4.3. Network Utility Operators The network utilities that will be impacted by the early works are owned by the following Network Utility Operators (NUOs): · · · · · · ·

Vector Electricity; Vector Gas; Vector Communications; Chorus; Vodafone; Auckland Council’s stormwater unit (Healthy Waters); and Watercare Services Ltd.

Engagement with the NUOs has been undertaken to inform the design of the early works and will be ongoing during construction, with the objective of ensuring appropriate management of utility assets and the ability to meet operational requirements at all times. Refer to Section 7.2.3 of this CCP for further detail. The Karangahape Road Station Utilities Management Plan has also been developed through engagement with the NUOs.

6.4.4. Auckland Council Parks Department The Link Alliance has engaged with the Auckland Council Parks Department regarding works to trees on public land located within the works area. Specifically, the early works will require the removal of 13 street trees in Beresford Square as outlined in the Trees and Vegetation DWP. Two trees on Pitt Street will be located in proximity to the works so may require protection through the implementation of tree protection measures outlined in the Trees and Vegetation DWP.

6.4.5. Heritage New Zealand Pouhere Taonga (HNZPT) Extensive engagement has been undertaken with the HNZPT Regional Archaeologist in obtaining the CRL Archaeological Authority (Authority No. 2017/793). On-going consultation with HNZPT will continue to occur in accordance with the conditions of this Authority, including notifying HNZPT prior to the commencement of works. Refer to Section 7.2.5 of this CCP for further detail regarding engagement with HNZPT, along with Auckland Council in relation to heritage aspects of the early works.

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Communication and Consultation Plan

6.4.6. Emergency Services The Link Alliance have and will continue to engage with emergency services regarding the early works and potential changes in traffic movements around the works area to inform the preparation of the Transport, Access and Parking DWP. Emergency services engaged with include: · · ·

New Zealand Police. New Zealand Fire Service. St Johns Ambulance.

It should be noted that the Central Fire Station and St John’s Central Ambulance Station are both located on Pitt Street. Keep Clear zone markings are present on the road outside 40 - 50 and 47 Pitt Street, as well as an emergency services traffic signal to provide entry/ exit to these facilities. Engagement will be ongoing as required during the works as per Section 7.2.4 of this CCP.

6.4.7. Auckland Transport The Link Alliance will work closely with Auckland Transport to provide advance notice of key traffic alterations, changes to public transport routes, and in relation to Karangahape Road enhancement works.

6.4.8. Identifying additional people affected by the project Additional parties or stakeholders affected by the early works will be identified through site visits, the preparation of the CEMP and sub-plans, complaints and enquiries recorded in the CRM system, email communication and one-on-one discussions with the community.

6.5 Stakeholder Communication Channels The Karangahape CLG will remain the key touchstone for general communications with key stakeholders and their representatives (refer to Section 7.1 for further detail). Day-to-day communications and stakeholder liaison protocols will be delivered using a variety of channels, with differing frequencies as outlined in section 6.2 above.

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Communication and Consultation Plan

7. Protocols, Processes and Contact Details 7.1 Community and Business Liaison Groups The establishment of a Community and Business Liaison Group (CLG) is one of the key consultation tools required by the CRL designation and resource consent conditions. The CLG is a key mechanism for reflecting community concern and interest and communicating the programme to the community’s most affected parties. A CLG has been established for the Karangahape Station area. Membership of the Karangahape CLG includes representatives from affected property owners and occupiers, businesses and the K’ Road Business Association (KBA).

7.1.1. CLG purpose The purpose of the Karangahape CLG is to: ·

Provide the CLG with regular updates on works progress, construction activities, including any significant changes or milestones and the management of potential adverse construction effects. Ensure that community interests are identified and recognised through the construction process so that construction impacts/disruption can be minimised as practicable and community safety can be appropriately managed. Provide feedback on the development of the CEMP and sub-plans. Monitor the effects of construction works on the community by providing a regular forum through which feedback can be provided to the Link Alliance. Provide opportunities for concerns and issues to be raised and responded by the Link Alliance. Propose initiatives regarding the interim use of properties including vacant land acquired for the construction of CRL.

·

· · · ·

7.1.2. Process The Link Alliance will organise CLG meetings, including the meeting venue and provide administrative assistance to the CLG. The process for coordinating the Karangahape CLG meetings is set out below. Table 7-1: CLG meeting coordination

Stage

Description

1

The Link Alliance Communications staff will liaise with the Karangahape CLG members regarding meeting dates and venues. The venue will always be a local venue.

2

The Link Alliance will organise the CLG meetings and arrange for the appropriate Link Alliance personnel to be present.

3

The Link Alliance Communications staff will take notes and carry out actions required.

4

The Link Alliance Communications staff will keep a record of the meetings (including attendance). CRLL will subsequently publish the meeting minutes on the CRL project website.

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Communication and Consultation Plan In accordance with the designation and resource consent conditions, the CLG shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the development, implementation and review of any material changes in relation to the CEMP and sub-plans.

7.2 Stakeholders and affected parties The CRL designation and resource consent conditions identify a range of stakeholders in relation to the CRL project and require the identification of directly affected and affected in proximity parties to the works. It is noted that a number of the stakeholders identified in the designation and resource consent conditions are not relevant to the Karangahape Station early works, given their extent and location (refer to Table 1-1). A full list of the parties affected by the Karangahape Station early works is contained in Appendix D of this CCP and shown on the Engagement Maps in Appendix B.

7.2.1. Pre-Construction Engagement The Link Alliance has undertaken pre-construction communication and consultation with directly and affected in proximity parties identified in Appendix D, along with key stakeholders, during the preparation of the early works CEMP, DWPs and Management Plans (MPs). The following DWPs are required under the CRL designation conditions: · · · · · · · · ·

Construction Environmental Management Plan*. Communication and Consultation Plan*. Transport, Access and Parking DWP. Construction Noise and Vibration DWP (including Site Specific Construction Noise and Vibration Management Plans). Social Impact and Business Disruption DWP. Historic Character DWP (comprising Built Heritage and Archaeology sections). Trees and Vegetation DWP. Contamination DWP*. Air Quality DWP*.

The following MPs are required under the A2N resource consent conditions: · · · · · ·

Construction Environmental Management Plan*. Communication and Consultation Plan*. Erosion and Sediment Control Plan. Groundwater and Settlement Monitoring and Contingency Plan Contaminated Soils Management Plan*. Air Quality Management Plan*.

* Note: For these plans, which are required under both the CRL designation and A2N resource consent conditions, one combined plan has been prepared to satisfy both the resource consents and designation conditions. Feedback from directly affected and affected in proximity parties, along with the CLG and key stakeholders, regarding the development of the CEMP and sub-plans was sought in accordance with the CRL designation and A2N resource consent conditions. Feedback is captured in the respective plans, along with the Link Alliance’s response to the feedback. Page 27

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Communication and Consultation Plan

7.2.2. Construction Phase Engagement The Link Alliance is required to monitor the construction works progress and identify activities that may impact the community and stakeholders. This includes ensuring workers understand the construction activities that may cause particular concern to the community, such as noisy activities or works that may result in disruption to property access or the transport network. The ‘Communication Tools’ detailed in Section 6.2 of this CCP provide a framework to proactively communicate with stakeholders and the adjacent community during the early works. In addition to the general communication and consultation protocols which will be implemented during the works, the following sections outline the stakeholder specific protocols which will be implemented.

7.2.3. Permit to Notify When the Link Alliance is planning on undertaking works that will impact on particular persons or businesses (including but not limited to exceedance of the project noise or vibration limits or impact property access), the Link Alliance Communications and Engagement Manager shall notify those persons or businesses that will be impacted by the works at least 24 hours in advance of the works being undertaken. A Permit to Notify (PTN) will be used to facilitate internal approvals for works that are likely to have an impact on the adjacent community. This will provide a way to activate communication about potential impacts on affected parties and ensures that notification timeframes will be met, and advanced warning provided. The Permit to Notify process is set out in Table 7-2. Table 7-2: Permit to Notify process

Stage

Responsibility

Description

1

Link Alliance construction team members

· Submit a Permit to Notify (PTN) to the Link Alliance Communications and Engagement Manager in advance of the works. · The PTN will include: o identification of scheduled works; and o details of works including: - Description of the works. - Anticipated impacts as a result of the works. -

Description of any mitigation measures employed. Times and duration of the works. Contact details for enquiries.

2

Karangahape Station Construction Manager

· Signs off the PTN. · Where notifications contain technical content, the relevant Alliance team member/specialist shall approve the content prior to sign off.

3

Link Alliance Communications and Engagement Manager

· Approves construction notifications prior to distribution to stakeholders affected by the particular work

4

Link Alliance Communications and Engagement Manager

· Communicates by appropriate mechanism (email, phone, or face to face communication) to building owners, tenants/businesses and Body Corporate representatives of the date, time in advance of the works.

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Communication and Consultation Plan

7.2.4. Kaitiaki or Mana Whenua Forum A CRL Mana Whenua forum was established in 2012 for the purposes of undertaking kaitiakitanga responsibilities associated with the project. The forum comprises those Mana Whenua groups who expressed an interest in being involved in the CRL project and its related activities. Eight Mana Whenua self-identified their interest in the CRL project and are currently part of the forum: · · · · · · · ·

Ngāti Maru; Ngāti Paoa; Ngāi Tai Ki Tāmaki; Ngāti Te Ata Waiohua; Ngāti Whātua o Ōrākei; Te Ākitai Waiohua; Te Kawerau a Maki; and Ngāti Tamaoho.

The Mana Whenua forum will be managed by CRLL and will continue to address matters such as: · · · · ·

CEMP and sub-plans. Archaeology, including assistance with discovery protocols. Koiwi and artefact discovery. Cultural induction and monitoring. Ongoing provision of mātauranga Māori input.

During construction works the Link Alliance shall: · ·

·

Attend the hui arranged by CRLL as required. Follow the protocols for recovery and preservation of artefacts, koiwi, and other items of interest to Maori in the event that these are discovered during the early works. These protocols are identified in the early works Historic Character Delivery Work Plan (Archaeology Section) (Appendix G of the CEMP) and in the Archaeological Authority 4 granted for the CRL Aotea to Maungawhau (Mt Eden) construction works. Ensure that all project staff are given a cultural induction, in accordance with iwi guidelines.

7.2.5. Network Utility Operators Ongoing communication and consultation will be undertaken with NUOs during the early works as outlined below.

Material changes affecting Network Utilities Where a material change is identified that has not already been agreed with the NUO and which affects network utilities, then the following process will be adopted: · ·

The Link Alliance will contact the relevant NUO to organise an on-site meeting in conjunction with the contractor. If the change is subsequently agreed on site, then the relevant construction and/or as-built drawings will be revised.

Heritage New Zealand Pouhere Taonga reference 2017-793 Page 29 | Karangahape Station Early Works 4


Communication and Consultation Plan ·

If the change cannot be agreed on-site, then a meeting will be held between Link Alliance and the relevant NUO Project Manager to identify a mutually agreeable outcome.

Section 176(1)(b) RMA Approvals In relation to the Requiring Authority (CRLL) giving approval to NUOs under section 176(1)(b) of the RMA for NUO works in the CLR designation: · ·

The relevant NUO will identify the scope of work required to be undertaken, including location and timing. The Link Alliance Utilities Manager and the CRLL Utilities Manager will meet with the relevant NUO Project Manager to discuss the scope of work, programming, and physical interface with the CRL construction works. Based on this discussion, CRLL will determine whether or not the proposed utility works would ‘prevent or hinder’ the early works (and whether CRLL is able to give written consent to the utility works). Wherever possible, a mutually agreed ‘work plan’ will be developed that allows necessary utility works to proceed in a way that does not hinder the early works (particularly in the case of maintenance and urgent repair works).

Supplementary Authorisations Depending on the circumstances, the relevant NUO or the Link Alliance Utilities Manager, along with the CRLL Utilities Manager will identify what authorisations are required and consider: ·

·

If the proposed utility works are not related to the CRL project, then the NUO will be responsible for obtaining any necessary authorisations (including resource consents where required). If the utility works are required to facilitate the CRL project, then the Link Alliance will meet with the relevant NUO Project Manager to identify an appropriate design and construction methodology for the works and confirm authorisations required. The Link Alliance will be responsible for obtaining any necessary authorisations (including resource consents where required).

Inspection and final approval of works by network utility operators The process for the inspection and final approval of works by NUOs is as follows: · · · ·

Upcoming inspection, testing, and commissioning works will be identified at weekly meetings between the Link Alliance and the NUOs. The Link Alliance will arrange necessary site inspections directly with the relevant NUO Project Manager. If the inspection passes, then the NUO will sign off the work package. If the inspection fails, then the Link Alliance will work together to identify the appropriate remedial action and a re-inspection will be organised with the NUO.

Ongoing communication and consultation During the Karangahape Station early works there will be regular on-site liaison between the Link Alliance and the NUOs. This will generally be undertaken by way of ‘tool box’ meetings at the start of each day, complemented by weekly meetings during utility construction works between the Link Alliance and the NUOs. The purpose of the weekly meetings when utility works are progressing is to Page 30

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Communication and Consultation Plan plan in greater detail for upcoming utility works in conjunction with other aspects of the Project works – e.g. temporary traffic management.

Review of Management Plans The CEMP and sub-plans for the works will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse effects arising from construction, or unresolved complaints. The Link Alliance will inform the NUOs of any such reviews and will actively engage with the NUOs where a material change to the project has implications for network utilities or the review is required in order to address unforeseen effects or unresolved complaints relating to the utilities aspect of the project.

7.2.6. Emergency services As outlined in Section 6 of this CCP, the Link Alliance will consult with emergency services regarding their specific operational requirements in relation to the early works. This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction. The Transport, Access and Parking DWP (Appendix D of the CEMP) states that the early works will be undertaken so as not to impede emergency service access to properties adjacent to the works area or the Central Fire Station and St Johns Ambulance Station located on Pitt Street.

7.2.7. Heritage In addition to engagement undertaken with HNZPT outlined in Section 6.4.7 of this CCP, the Link Alliance has engaged with the Auckland Council Cultural Heritage Implementation Team Leader regarding the preparation of the Archaeology section of the Historic Character DWP and the Auckland Council Heritage Unit (Built Heritage and Implementation) during the preparation of the Built Heritage section of the Historic Character DWP. Engagement with these parties will remain ongoing during the early works in relation to matters such as construction progress and any unexpected archaeology or built heritage finds during the early works. In relation to engagement on heritage related matters during the early works, the Link Alliance shall: · · ·

·

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Communicate information on any archaeological or built heritage discoveries during the course of works to Auckland Council Heritage Unit, HNZPT and Mana Whenua. Contact HNZPT, iwi and the police in the occurrence that koiwi (human remains) are discovered during the course of works. Provide a written summary report by the Project archaeologist to HNZPT, Auckland Council (Heritage Unit and Consent Monitoring officer) and Mana Whenua within 20 days of the completion of monitoring. Provide archival photography records of the Beresford Toilets (to be demolished as part of the early works) to the Manager Auckland Council Heritage Unit (Built Heritage and Implementation) as per the building record and salvage strategy for the toilets set out in the Built Heritage section of the Historic Character DWP.

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Communication and Consultation Plan ·

Maintain regular updates (via the appropriate communication tools detailed in section 6.2) with regard to archaeological or built heritage discoveries and monitoring during the early works.

7.2.8. Auckland Transport As outlined in Section 6 of this CCP, the Link Alliance will consult with Auckland Transport. This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction. Discussions will also relate to the Auckland Transport Karangahape Road Enhancement Works. Refer to the Transport, Access and Parking DWP (Appendix D of the CEMP) for further details on engagement with Auckland Transport.

7.2.9. CEMP and Sub-plan reviews In accordance with the designation and resource consent conditions, the CEMP, DWPs and MPs shall be reviewed at least annually or as a result of a material change to the works, to address unforeseen adverse effects arising from construction or unresolved complaints. The Link Alliance shall notify any parties affected by the review and any material change proposed to the plans and document any inputs received from the affected parties. All affected parties shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the changes.

7.3 Notable Receivers CRL designation Condition 16.1 requires that communication and consultation is undertaken (via the appropriate communication tools detailed in section 6.2), as soon as reasonably practicable (and at least once following confirmation of the early works timing and construction methodology), with any Notable Noise and Vibration Receivers located within 100 metres of the designation footprint. Notable receivers with respect to noise and vibration include: · · ·

1. Mercury Theatre due to its theatre usage and basement level recording facilities. 21 East St has recording functionality. 80 Pitt St has recording functionality.

Further detail regarding notable receivers, including consultation that will be undertaken, is provided in the early works CNV DWP (including Site Specific Construction Noise and Vibration Management Plan at Appendix F to the CNV DWP).

7.4 Public Engagement 7.4.1. Public Enquiries Email addresses for public enquiries in relation to the Karangahape Station early works are as follows: ·

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karangahape@linkalliance.co.nz - in relation to Karangahape Station construction works; and

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Communication and Consultation Plan

·

info@cityraillink.govt.nz - in relation to the wider CRL Project (any queries in relation to the Karangahape Station construction works will be forwarded through to the Link Alliance email).

Access to a member of the Link Alliance will also be available 24 hours a day, 7 days a week at the CRL Freephone number: 0800 CRL TALK (275 8255) This number will be promoted to directly affected and affected in proximity parties and stakeholders before the early works commence. This number will feature on all project signage, communication material, CRL website and other collateral.

Requirements The Link Alliance will: · ·

Identify the Freephone number on all project advertising and collateral. Allocate a team member responsible for answering the Freephone at all times. They will actively respond to issues, enquiries and emergencies. Record all enquiries, requests for information and complaints.

·

Process The process for managing enquiries or complaints via the 24/7 Freephone number is set out in Table 7-3. Table 7-3: Public enquiries

Stage

Description

1

The Link Alliance team member receives an enquiry or complaint.

2

The communication team member contacts: · The Link Alliance Communications and Engagement Manager, if the issue is about the construction activity; or · CRLL GM Corporate Relations & Communications, if it is a media enquiry, political enquiry, or related to CRL works outside the Link Alliance scope.

3

The Link Alliance Communications and Engagement Manager responds in writing to the communication team member as quickly as possible.

4

The Link Alliance team member contacts the enquirer with the response, unless it relates to a media or political enquiry, in which case the CRLL GM Corporate Relations & Communications will respond.

5

The Link Alliance team member determines whether the enquirer is satisfied with the response, including any mitigation action taken if it is a complaint.

6

The Link Alliance team member responds with further information or action as required.

7

For construction related complaints, the Link Alliance team member in consultation with the Link Alliance Communications and Engagement Manager and the Karangahape Station Project Manager determines if a specific mitigation response is required. If so, they refer to the specific DWP / Management Plan (e.g. Traffic, Noise and Vibration, Contamination, etc.), and contact the relevant responsible person or site supervisor.

8

The Link Alliance Communications and Engagement Manager will conduct surveys every three months to determine levels of satisfaction with the process of communication responses.

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| Karangahape Station Early Works


Communication and Consultation Plan In accordance with the designation and resource consent conditions, a record of public enquires shall be maintained on-site and be available to the Auckland Council Compliance Monitoring Office on Request (refer Section 5.2 for contact details).

7.4.2. Other Enquiries In addition to the email contact and Freephone number above, enquiries from the public may be received in writing or from face to face contact. All such contacts will be recorded in the Link Alliance communication CRM system.

Requirements The Link Alliance site team shall be well briefed to respond to any enquiries, and site supervision is present on site during working hours and is able to actively respond to all issues, enquiries and emergencies.

Process The process for managing public enquiries generally is set out in Table 7-3 above.

Response Timeframes Timeframes for responding to other enquiries is set out in Table 7-4. Table 7-4: Public enquiries response timeframe

Enquiry channel

Response timeframe

Written correspondence (letters)

· Within 5 working days of receipt.

Written correspondence (emails and social media)

· Acknowledged on day of receipt. · Resolved within 2 working days, unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation).

0800 project information line calls

· Within 2 hours of the same working day during business hours of 8am to 6pm. · Within 24 hours for calls received outside of business hours (unless the call relates to an ‘emergency’ situation requiring immediate action).

Meetings

· Response / resolution to be completed within the timeframes agreed in the meeting.

7.4.3. Complaints Complaints will be dealt with in a responsive manner so that the complainant feels their concerns are being heard and addressed. This approach is designed to develop a relationship of trust and reliability between the community and the Link Alliance. The project will be contactable 24/7 through the Freephone number.

Requirements Link Alliance shall ensure that: Page 34

| Karangahape Station Early Works


Communication and Consultation Plan · ·

·

The Link Alliance Communications and Engagement Manager handles all complaints that arise on the project, and they are tracked through the CRM system. The community is notified of the project contact details through which complaints can be made. This will include the website, works notifications, onsite signage and project publications and newsletters. Link Alliance staff shall be briefed on the complaints process and are prepared to receive complaints through the Freephone number, by email, in writing or through face to face contact.

Complaints process The process for managing complaints is set out in Table 7-5. Table 7-5: Complaints management process

Stage

Description

1

All complaints are forwarded to the Link Alliance Communications and Engagement Manager.

2

The Link Alliance Communications and Engagement Manager acknowledges the complaint on day of receipt by phone or in writing. If the Communications and Engagement Manager is not available, the Link Alliance Karangahape Station Project Manager or another member of the project team shall acknowledge the complaint.

3

The contact details and details of the complaint are entered into the CRM database.

4

Acknowledgement of a complaint is provided within on day of receipt. However, should the complaint demand a more detailed response, this will be provided within 2 working days or as soon as is practicable. Note: See the ‘Response timeframes’ in Table 7-6 below.

5

The Link Alliance Communications and Engagement Manager shall work closely with the Link Alliance Karangahape Station Project Manager or Construction Manager to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

6

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Link Alliance Communications and Engagement Manager and the Karangahape Station Project Manager.

7

All meetings shall be recorded in the CRM database to ensure that a complete record of times dates and location of meetings is maintained.

8

When a complaint is resolved it shall be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the Link Alliance Communications and Engagement Manager to check that all actions have been closed out.

9

Complaints data is reviewed regularly by the Link Alliance Communications and Engagement Manager.

Response timeframes Table 7-6: Response timeframes

Complaint channel

Response timeframe

Written correspondence (letters)

· Within 5 working days of receipt.

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| Karangahape Station Early Works


Communication and Consultation Plan Complaint channel

Response timeframe

Written correspondence (e-mails and social media)

· Acknowledge on day of receipt · Resolved within 2 working days, unless there are significant claims for damages or escalations due to scale or complexity (e.g. Health and Safety investigation).

0800 project information line calls

· Within 2 hours of the same working day during business hours of 7am to 7pm. · Within 24 hours for calls received outside of business hours (unless the call relates to an ‘emergency’ situation requiring immediate action).

Meetings

· Response / resolution to be completed within the timeframes agreed in the meeting.

Auckland Council Reporting In accordance with the designation and resource consent conditions, a record of complaints shall be maintained on-site and be available to the Auckland Council Compliance Monitoring Office on Request (refer Section 5.2 for contact details). The record shall be provided to Auckland Council every two months (or as otherwise agreed) and to the “key contacts” listed in Section 6.1 of the CEMP. Where a complaint remains unresolved or a dispute arises, the Link Alliance shall provide the Auckland Council Compliance Monitoring Officer with all records of the complaint and how it has been dealt with and addressed and whether the Requiring Authority considers that any other steps to resolve the complaint are required.

7.4.4. Digital Channels The CRL Project website is the heart of the project’s communications strategy. It is a ‘one-stop-shop’ for vital and interesting information for both the local community and a wider audience. It will also have links to other Project information including newsletters, FAQs and social media posts. The Link Alliance shall provide information to the CRLL Communications Team that can be used for the CRL website and social as outlined in the table below. Table 7-7: Media channels

Channel

Details

Information requirements

Website

As the hub of communications for project information, CRLL’s website provides:

The Link Alliance Communications and Engagement Manager will provide the CRLL Communications Team with regular updates about construction progress, works notifications, photography and videography for upload to the CRL website.

Social Media

Page 36

· Facility for people to sign up for email updates · Contact email address for public enquiries. · The Freephone number: 0800 CRL TALK (275 8255). · DWPs, CEMP and CCP relating to the project. CRLL manages Facebook and Instagram accounts for the Project.

| Karangahape Station Early Works

CRLL Communications Team responsibility – information for regular social media updates.


Communication and Consultation Plan

7.4.5. Media All media enquiries will be channelled through the CRLL Media Manager. The Link Alliance shall support the CRLL Media Manager in responding to media enquiries as follows: · · ·

Reporting to CRLL immediately on any matters which may be contentious or affect the good reputation of CRLL or the project. Providing a very quick turnaround on facts. The Link Alliance Communications and Engagement Manager shall work closely with the CRLL Media Manager to provide technical responses, personnel or material to assist with media enquiries.

As part of the project induction, all Link Alliance staff and subcontractors will be briefed on the process to follow if approached by the media during the early works.

7.5 Managing Crisis and Emergency Situations The Link Alliance Emergency Response and Incident Management Plan describes how the Link Alliance will manage any emergencies and potential crisis situation. A crisis or emergency is a potential or actual incident that: ·

Poses significant harm to people, property, the environment or the local community, and requires assistance from external emergency services agencies.

It is not a small-scale incident that can be managed without the mobilisation of the Incident/ Crisis Management team and without the assistance of external emergency agencies. For example, a first aid injury or small spill.

7.5.1. Requirements In the event of a crisis or emergency, the Link Alliance shall: · · ·

Activate the Emergency Response and Incident Management Plan which details all Health and Safety processes. Guide strategic stakeholder management and communication processes, in line with the Incident Management Frameworks of Link Alliance and CRLL. Alliance shall support CRLL in responding to the community, the media or the public.

7.5.2. Emergency contacts Table 7-8: Emergency responsibilities contact

Responsibility

Contact

Emergency Response Co-ordinator – Karangahape Station

Link Alliance Karangahape Station Project Manager – Jonathan Hill

Crisis/emergency management oversight

Link Alliance Project Director – Francois Dudouit

Construction management

Link Alliance Construction Manager – Phillipe Begou Link Alliance Karangahape Station Construction Manager – Dan Trotman

Health and Safety

Link Alliance Health and Safety Manager – Joseph McArdle

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| Karangahape Station Early Works


Communication and Consultation Plan Responsibility

Contact

Link Alliance Communications

Link Alliance Communications and Engagement Manager – Rachel Blundell

CRLL Communications

CRLL GM Corporate Relations & Communications - Victoria Jessop

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| Karangahape Station Early Works


Communication and Consultation Plan

Appendix A: Staging Drawings

Page 39

| Karangahape Station Early Works


N

ISO A1 594mm x 841mm

KEY PLAN

STAGE 1 - Q1 2020

PITT ST

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

AH A

PE R

D

TREE REMOVAL

RE

SF OR D

SQ

CAFE & TOILET DEMOLITION

TREE REMOVAL SEQUENCE 1. SET-UP FENCING 2. TRIM BRANCHES 3. MOBILISE EXCAVATOR 4. CUT TREE TRUNK 5. EXCAVATE STUMP 6. CLEAN-UP SURROUNDINGS

BE Last saved by: HEINTJE OSHA(2019-09-16) Last Plotted: 2019-09-17 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_BERESFORD R0.DWG

OFFICES AND WELFARE FACILITIES

STORAGE AND WASTE MANAGEMENT

KAR ANG

TREE REMOVAL PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

LOCALISED TREE REMOVAL

DEMOLITION SEQUENCE 1. SET-UP FENCING WITH NOISE MATS 2. DISMANTLE ROOF FRAME & GLASS 3. DEMOLISH TOILET WITH EXCAVATOR 4. CART AWAY SPOIL 5. CLEAN-UP SURROUNDINGS

PLANT & EQUIPMENT 1. CRANE TRUCK 2. ELEVATED WORK PLATFORM 3. CONCRETE SAW & CHAIN SAW 4. MEDIUM EXCAVATOR 8-25T 5. SAMLL EXCAVATOR 3-8T 6. HYDRO EXCAVATION TRUCK 7. 6 WHEEL TRUCK 8. PLATE COMPACTOR 9. SMALL ROLLER COMPACTOR 3T 10. CONCRETE BREAKER

CSA ACCESS

WATER TREATMENT AND COVERED SPOIL AREAS

CLIENT:

TREE REMOVAL WORK AREA

PROJECT MANAGEMENT INITIALS SP

MD

PB

DESIGNER

CHECKED

APPROVED

ISSUE/REVISION

C3 - RRFP - STATIONS & TUNNELS SHEET TITLE

PARKING BAYS REMOVED

KARANGAHAPE STATION INDICATIVE EARLY WORKS BERESFORD SQUARE STAGE 1

PEDESTRIAN ACCESS ROUTES DESIGNATION BOUNDARY COMPANY NUMBER : 6267870

CREATOR ID :

STATION OUTLINE

PROJECT NAME

I/R

DATE

DESCRIPTION

SHEET NUMBER

CRL-KRD--CON-LKA-SKE-EW BER


N

ISO A1 594mm x 841mm

KEY PLAN

COMBINED SERVICE TRENCH

STAGE 2 - JAN 2020 - FEB 2020

PITT ST

RELOCATION CONDUCTED WITHIN THIS FOOTPRINT, ALLOWING ONE TRAFFIC LANE FLOW IN EACH DIRECTION

PE R D

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

Last saved by: HEINTJE OSHA(2019-09-16) Last Plotted: 2019-09-17 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_BERESFORD R0.DWG

SQ OR D BE RE SF

OFFICES AND WELFARE FACILITIES

STORAGE AND WASTE MANAGEMENT

WATER TREATMENT AND COVERED SPOIL AREAS

CSA ACCESS

TRAFFIC MANAGEMENT 1. BERESFORD SQUARE CLOSED TO THROUGH TRAFFIC 2. ON STREET PARKING CLOSED 3. ACCESS TO PRIVATE PROPERTIES MAINTAINED

COMBINED SERVICE TRENCH

CLIENT:

KAR ANG

AHA

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

WASTEWATER DIRECTIONAL DRILL STORMWATER DIRECTIONAL DRILL

COMBINED SERVICE TRENCH SEQUENCE 2m (W) x 1.5m (D) x 50m (L) 1. MARK OUT TRENCH 2. SAW CUT TRENCH 3. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 4. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 5. LAY BEDDING MATERIAL AT BASE OF TRENCH 6. INSTALL DUCTING/PIPEWORK 7. BACKFILL TRENCH 8. REINSTATE SURFACE

PLANT & EQUIPMENT 1. CRANE TRUCK 2. ELEVATED WORK PLATFORM 3. CONCRETE SAW & CHAIN SAW 4. MEDIUM EXCAVATOR 8-25T 5. SAMLL EXCAVATOR 3-8T 6. HYDRO EXCAVATION TRUCK 7. 6 WHEEL TRUCK 8. PLATE COMPACTOR 9. SMALL ROLLER COMPACTOR 3T 10. CONCRETE BREAKER

PROJECT MANAGEMENT INITIALS SP

MD

PB

DESIGNER

CHECKED

APPROVED

ISSUE/REVISION

C3 - RRFP - STATIONS & TUNNELS SHEET TITLE

WORK AREA

KARANGAHAPE STATION INDICATIVE EARLY WORKS BERESFORD SQUARE STAGE 2

PARKING BAYS REMOVED PEDESTRIAN ACCESS ROUTES COMPANY NUMBER : 6267870

CREATOR ID :

DESIGNATION BOUNDARY STATION OUTLINE

PROJECT NAME

I/R

DATE

DESCRIPTION

SHEET NUMBER

CRL-KRD--CON-LKA-SKE-EW BER


N

ISO A1 594mm x 841mm

KEY PLAN

STAGE 3 - Q1 - Q2 2020 MANHOLE LOCATION WW LAUNCH DRILL PIT 4x4m - APPROX 5.5m DEEP

PITT ST

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

COMBINED SERVICE TRENCH COMBINED SERVICE TRENCH 2m (W) x 1.5m (D) x 10m (L) MANHOLE LOCATION

BE

STAGED CONNECTIONS ACROSS BERESFORD SQUARE

RE

SF OR D

SQ

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

Last saved by: HEINTJE OSHA(2019-09-17) Last Plotted: 2019-09-20 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_BERESFORD R0.DWG

OFFICES AND WELFARE FACILITIES

WW RECEIVE DRILL PIT 3x3m - APPROX 4m DEEP STORAGE AND WASTE MANAGEMENT

WATER TREATMENT AND COVERED SPOIL AREAS

CLIENT:

CSA ACCESS

SW RECEIVE DRILL PIT 3x3m - APPROX 3m DEEP TRAFFIC MANAGEMENT 1. BERESFORD SQUARE CLOSED TO THROUGH TRAFFIC 2. ON STREET PARKING CLOSED 3. ACCESS TO PRIVATE PROPERTIES MAINTAINED

COMBINED SERVICE TRENCH WASTEWATER DIRECTIONAL DRILL STORMWATER DIRECTIONAL DRILL

DIRECTIONAL DRILL SEQUENCE - WASTEWATER & STORMWATER 4 PITS AS INDICATED, APPROX 100m DRILL LENGTH. 1. PREPARE DRILL LAUNCH AREA ON PITT ST (4x4m PIT) 2. SET-UP DRILL RIG 3. DRILL FROM PITT ST DOWN BERESFORD SQUARE 4. PULL PIPE BACK UP BERESFORD SQUARE PIT TOWARDS PITT ST PIT 5. EXCAVATE COMBINED SERVICE TRENCH TO MIDDLE OF ROAD TO CONNECT TO EXISTING STORMWATER & WASTEWATER 6. INSTALL MANHOLES AT DRILL PITS & INDICATED LOCATIONS. CONNECT TO NEW PIPES 7. BACKFILL EXCAVATED AREAS 8. REINSTATE SURFACE COMBINED SERVICE TRENCH SEQUENCE 2m (W) x 1.5m (D) x 80m (L) 1. MARK OUT TRENCH 2. PROTECT BUILDING FRONTAGES WHERE REQUIRED 3. SAW CUT TRENCH 4. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 5. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 6. LAY BEDDING MATERIAL AT BASE OF TRENCH 7. INSTALL DUCTING/PIPEWORK 8. BACKFILL TRENCH 9. REINSTATE SURFACE PLANT & EQUIPMENT 1. CRANE TRUCK 2. ELEVATED WORK PLATFORM 3. CONCRETE SAW & CHAIN SAW 4. MEDIUM EXCAVATOR 8-25T 5. SAMLL EXCAVATOR 3-8T 6. HYDRO EXCAVATION TRUCK 7. 6 WHEEL TRUCK 8. PLATE COMPACTOR 9. SMALL ROLLER COMPACTOR 3T 10. CONCRETE BREAKER

PROJECT MANAGEMENT INITIALS SP

MD

PB

DESIGNER

CHECKED

APPROVED

ISSUE/REVISION

SHEET TITLE

KARANGAHAPE STATION INDICATIVE EARLY WORKS BERESFORD SQUARE STAGE 3

PEDESTRIAN ACCESS ROUTES DESIGNATION BOUNDARY CREATOR ID :

STATION OUTLINE

PROJECT NAME

C3 - RRFP - STATIONS & TUNNELS

WORK AREA

COMPANY NUMBER : 6267870

KAR ANG AHA PE R D

SW LAUNCH DRILL PIT 4x4m - APPROX 4m DEEP

I/R

DATE

DESCRIPTION

SHEET NUMBER

CRL-KRD--CON-LKA-SKE-EW BER


N

ISO A1 594mm x 841mm

KEY PLAN

STAGE 4 - Q1 - Q2 2020 NEW SW AND WW MANHOLES

PITT ST

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

SQ

TRENCH FOR DRY SERVICES

SF OR D

STAGED CONNECTIONS ACROSS BERESFORD SQUARE

BE

RE

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

KAR ANG AHA PE R

D

PEDESTRIAN ACCESS TO PROPERTIES SHALL BE MAINTAINED AT ALL TIMES

STAGED COMBINED TRENCH FOR SW & WW 2m (W) x 4m (D) x 10m (L)

Last saved by: HEINTJE OSHA(2019-09-17) Last Plotted: 2019-09-20 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_BERESFORD R0.DWG

OFFICES AND WELFARE FACILITIES

STORAGE AND WASTE MANAGEMENT

WATER TREATMENT AND COVERED SPOIL AREAS

CSA ACCESS

TRAFFIC MANAGEMENT 1. BERESFORD SQUARE CLOSED TO THROUGH TRAFFIC 2. ON STREET PARKING CLOSED 3. ACCESS TO PRIVATE PROPERTIES MAINTAINED

CLIENT:

NEW SW AND WW MANHOLES

COMBINED SERVICE TRENCH SEQUENCE 2m (W) x 1.5m (D) x 100m (L) 1. MARK OUT TRENCH 2. PROTECT BUILDING FRONTAGES WHERE REQUIRED 3. SAW CUT TRENCH 4. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 5. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 6. LAY BEDDING MATERIAL AT BASE OF TRENCH 7. INSTALL DUCTING/PIPEWORK 8. INSTALL MANHOLES AT DRILL PITS & INDICATED LOCATIONS. 9. CONNECT PIPEWORK TO MANHOLES 10. BACKFILL TRENCH 11. REINSTATE SURFACE

PLANT & EQUIPMENT 1. CRANE TRUCK 2. ELEVATED WORK PLATFORM 3. CONCRETE SAW & CHAIN SAW 4. MEDIUM EXCAVATOR 8-25T 5. SAMLL EXCAVATOR 3-8T 6. HYDRO EXCAVATION TRUCK 7. 6 WHEEL TRUCK 8. PLATE COMPACTOR 9. SMALL ROLLER COMPACTOR 3T 10. CONCRETE BREAKER

PROJECT MANAGEMENT INITIALS

ISSUE/REVISION

COMBINED SERVICE TRENCH WORK AREA

SP

MD

PB

DESIGNER

CHECKED

APPROVED

C3 - RRFP - STATIONS & TUNNELS SHEET TITLE

PEDESTRIAN ACCESS ROUTES

KARANGAHAPE STATION INDICATIVE EARLY WORKS BERESFORD SQUARE STAGE 4

DESIGNATION BOUNDARY STATION OUTLINE COMPANY NUMBER : 6267870

CREATOR ID :

PROJECT NAME

I/R

DATE

DESCRIPTION

SHEET NUMBER

CRL-KRD--CON-LKA-SKE-EW BER


ST

KEY PLAN

N

CROS S

ISO A1 594mm x 841mm

STAGE 1 - Q4 2019

ANE

L CURY R E M

CESS

CSA AC

A ST

CESS

CANAD

CSA AC

COMBINED SERVICE TRENCH

COMBINED SERVICE TRENCH SEQUENCE - WASTEWATER, STORMWATER & POTABLE WATER 2M (W) X 3-5M (D) X 20M (L) 1. MARK OUT TRENCH 2. PROTECT BUILDING FRONTAGES WHERE REQUIRED 3. SAW CUT TRENCH 4. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 5. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 6. INSTALL TRENCH PROTECTION/SHORING WHERE REQUIRED 7. LAY BEDDING MATERIAL AT BASE OF TRENCH 8. INSTALL DUCTING/PIPEWORK/MANHOLES 9. BACKFILL TRENCH 10. REINSTATE SURFACE

Last saved by: HEINTJE OSHA(2019-09-16) Last Plotted: 2019-09-16 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_MERCURY R0.DWG

PLANT & EQUIPMENT 1. CONCRETE SAW 2. MEDIUM/LARGE EXCAVATOR 8-25T 3. SAMLL EXCAVATOR 3-8T 4. HYDRO EXCAVATION TRUCK 5. 6 WHEEL TRUCK 6. PLATE COMPACTOR 7. SMALL ROLLER COMPACTOR 3T 8. CONCRETE BREAKER 9. SHEET PILES/TRENCH BOX

OFFICES AND WELFARE FACILITIES

DEMOLITION WORKS AREA SUBJECT TO CONFIRMED OUTLINE PLAN 'OPW60339200'

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

NMENTAL STORAGE, ENVIRO AREAS COVERED SPOIL CONTROLS AND

CESS

CSA AC

CLIENT:

COMBINED SERVICE TRENCH PARKING BAYS REMOVED

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

ST EAST

PROJECT MANAGEMENT INITIALS SP

MD

PB

DESIGNER

CHECKED

APPROVED

ISSUE/REVISION

C3 - RRFP - STATIONS & TUNNELS SHEET TITLE

WORK AREA

KARANGAHAPE STATION INDICATIVE EARLY WORKS MERCURY LANE STAGE 1

PEDESTRIAN ACCESS ROUTES DESIGNATION BOUNDARY COMPANY NUMBER : 6267870

CREATOR ID :

STATION/TEMPORARY SHAFT OUTLINE

PROJECT NAME

I/R

DATE

DESCRIPTION

SHEET NUMBER

CRL-KRD-CON-LKA-SKE-EW MERCURY


KEY PLAN

RECEIVE DRILL PIT 3x3m APPROX 5m DEEP

N

ST DIRECTIONAL DRILL, STORMWATER RELOCATION

CROS S

ISO A1 594mm x 841mm

STAGE 1A - Q4 2019

URY MERC

COMBINED SERVICE TRENCH LAUNCH DRILL PIT 4x4m APPROX 5m DEEP

LANE

COMBINED SERVICE TRENCH

CSA AC

CESS

CANAD

A ST

CSA AC LAUNCH DRILL PIT 4x4m APPROX 5m DEEP

COMBINED SERVICE TRENCH SEQUENCE - WASTEWATER & POTABLE WATER 2m (W) x 1.5m (D) x 20m (L) 1. MARK OUT TRENCH 2. PROTECT BUILDING FRONTAGES WHERE REQUIRED 3. SAW CUT TRENCH 4. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 5. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 6. INSTALL TRENCH PROTECTION/SHORING WHERE REQUIRED 7. LAY BEDDING MATERIAL AT BASE OF TRENCH 8. INSTALL DUCTING/PIPEWORK/MANHOLES 9. BACKFILL TRENCH 10. REINSTATE SURFACE

Last saved by: HEINTJE OSHA(2019-09-16) Last Plotted: 2019-09-16 Filename: AECOM_AU_w\60560778\CRL-KRD-CON-LKA-SKE-EW_MERCURY R0.DWG

DIRECTIONAL DRILL SEQUENCE - STORMWATER 3 PITS AS INDICATED, APPROX 50m DRILL LENGTH 1. PREPARE DRILL LAUNCH AREAS ON MERCURY LANE 2. SET-UP DRILL RIG 3. DRILL FROM MERCURY LANE TOWARDS CROSS ST FROM BOTH LOCATIONS 4. PULL PIPE THROUGH FROM CROSS ST TO MERCURY LANE 5. INSTALL MANHOLES OVER NEW PIPE AT PIT LOCATIONS 6. BACKFILL EXCAVATED AREAS 7. REINSTATE SURFACE PLANT & EQUIPMENT 1. CONCRETE SAW 2. MEDIUM/LARGE EXCAVATOR 8-25T 3. SAMLL EXCAVATOR 3-8T 4. HYDRO EXCAVATION TRUCK 5. 6 WHEEL TRUCK 6. PLATE COMPACTOR 7. SMALL ROLLER COMPACTOR 3T 8. CONCRETE BREAKER 9. SHEET PILES/TRENCH BOX 10. DRILL RIG

OFFICES AND WELFARE FACILITIES

DEMOLITION WORKS AREA SUBJECT TO CONFIRMED OUTLINE PLAN 'OPW60339200'

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

NMENTAL STORAGE, ENVIRO EAS VERED SPOIL AR CO D AN LS CONTRO

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

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WORK AREA PEDESTRIAN ACCESS ROUTES CREATOR ID :

DESIGNATION BOUNDARY STATION/TEMPORARY SHAFT OUTLINE

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C3 - RRFP - STATIONS & TUNNELS

PARKING BAYS REMOVED

COMPANY NUMBER : 6267870

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COMBINED SERVICE TRENCH SEQUENCE - WASTEWATER, STORMWATER & POTABLE WATER 2M (W) X 3-5M (D) X 80M (L) 1. MARK OUT TRENCH 2. PROTECT BUILDING FRONTAGES WHERE REQUIRED 3. SAW CUT TRENCH 4. BREAK OFF TOP SURFACE WITH 3-5T EXCAVATOR 5. EXCAVATE TRENCH, COMBINATION OF HYDROVAC & EXCAVATOR 6. INSTALL TRENCH PROTECTION/SHORING 7. LAY BEDDING MATERIAL AT BASE OF TRENCH 8. INSTALL DUCTING/PIPEWORK/MANHOLES 9. BACKFILL TRENCH 10. REINSTATE SURFACE

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PLANT & EQUIPMENT 1. CONCRETE SAW 2. MEDIUM/LARGE EXCAVATOR 8-25T 3. SAMLL EXCAVATOR 3-8T 4. HYDRO EXCAVATION TRUCK 5. 6 WHEEL TRUCK 6. PLATE COMPACTOR 7. SMALL ROLLER COMPACTOR 3T 8. CONCRETE BREAKER 9. SHEET PILES/TRENCH BOX

OFFICES AND WELFARE FACILITIES

DEMOLITION WORKS AREA SUBJECT TO CONFIRMED OUTLINE PLAN 'OPW60339200'

CSA/SITE FACILITIES SETUP: 1. OFFICE AND WELFARE UNITS. 2. SITE SERVICES AND CONNECTIONS (POTABLE WATER, WASTEWATER, POWER, COMMUNICATIONS). 3. STORAGE CONTAINERS. 4. SET UP ENVIRONMENTAL CONTROLS. 5. SET UP WASTE MANAGEMENT AND COVERED SPOIL AREAS.

NMENTAL STORAGE, ENVIRO AREAS COVERED SPOIL CONTROLS AND

PLANT AND EQUIPMENT (CSA): MEDIUM EXCAVATOR (8-14T) CRANE TRUCK CONCRETE SAWS, JACK-HAMMERS, HAMMER-DRILLS WELDING AND CUTTING EQUIPMENT ELEVATED WORK PLATFORM TELEHANDLER/FORKLIFT CONTAINERS PUMP, GENERATORS, COMPRESSOR LARGE SKIP BINS

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SHEET TITLE

KARANGAHAPE STATION INDICATIVE EARLY WORKS MERCURY LANE STAGE 2

PEDESTRIAN ACCESS ROUTES DESIGNATION BOUNDARY CREATOR ID :

STATION/TEMPORARY SHAFT OUTLINE

PROJECT NAME

C3 - RRFP - STATIONS & TUNNELS

WORK AREA

COMPANY NUMBER : 6267870

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CRL-KRD-CON-LKA-SKE-EW MERCURY


Communication and Consultation Plan

Appendix B: Engagement Map and Feedback Overview Engagement has focused predominantly on the affected community as shown in the purple (affected parties) and blue (affected in proximity parties) areas in Figure B-1 below. Additional engagement with members of the public was undertaken via the Information Hub and the YMCA was invited to the Beresford Square community event. Figure B-1: Engagement Map Showing Affected Parties

Figure B-2 overleaf provides an overview of the key concerns and the location of the parties consulted. Appendix D identifies the affected parties. A summary of the individual feedback and mitigation is contained within the early works SIBD DWP.

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Communication and Consultation Plan Figure B-2: Overview of Key Concerns within the Affected Community

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Communication and Consultation Plan

Appendix C: Summary of Communication and Consultation Table C-1: Summary of Communication and Consultation

Stakeholder/Contact Details

Summary of Communication and Consultation Government/Statutory

Heritage New Zealand Pouhere Taonga

· Engagement has been undertaken with HNZPT regarding the wider CRL Project, and an associated Archaeological Authority has been obtained. Engagement will continue in relation to the Karangahape Station early works as required as outlined in this CCP.

Auckland Council

· Pre-application meetings with Auckland Council Regulatory staff, technical advisors and compliance staff have been undertaken in relation to the Karangahape Station early works and the preparation of the CEMP and sub-plans.

Auckland Transport

· Engagement has been undertaken with Auckland Transport regarding the Karangahape early works, in particular impacts on the traffic network, public transport services and the interface between the Auckland Transport Karangahape Road streetscape enhancement works and the Link Alliance early works (which has been integrated into traffic modelling undertaken in relation to the early works). Refer to the Transport, Access and Parking DWP for further detail

New Zealand Transport Agency

· Engagement has been undertaken with the Transport Agency in relation to the use of over-dimensional routes and the management of works to minimise impacts on the surrounding network. Network Utility Operators

Vector Power James Thatcher - Vector PM 0212214798 james@james.thatcher.co.nz Vector Comms Graeme Norton 0212249979 graeme.norton@vector.co.nz Vector Gas Darryl Wharerau - Project Manager 0212461611 darryl.wharerau@vector.co.nz Northpower Jason Butler - Project Manager 0299782972 jason.butler@northpower.co.nz Vodafone Lindsay Fitness - Vodafone Principal 0299125520 Page 42

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· Engagement with NUOs has included a series of workshops, attended by Link Alliance technical staff, NUO project managers and specialist engineers from the CRLL Principal Technical Advisor Team. The workshops have addressed the particular scope, time and cost constraints of relocating live services in the project area. · Key outputs from the workshops include detailed design drawings of the combined services proposals, agreed programme and timing details for the work implementation, and commercial agreements for the procurement of the work. · The requirement to provide continuous service supply to the building owners and occupiers and to minimise any service outages during the course of the works, have been key considerations during design development and construction planning of the early works.


Communication and Consultation Plan lindsay.fitness@vodafone.com City Council – Stormwater Yasenko Krpo - Healthy Waters 021 506 276 yasenko.krpo@aucklandcouncil.govt.nz Chorus Daniel Samuel - Field Based Manager 0212970982 Daniel.Samuel@chorus.co.nz Watercare Frank Lin - Project Manager 021977879 Frank.Lin@water.co.nz

Mana Whenua · · · · · · · ·

Ngati Whatua o Orakei Ngāti Te Ata Ngati Paoa Te Akitai Waiohua Ngati Maru Ngati Tamaoho Te Kawerau a Maki Ngai Tai ki Tamaki

Engagement with the CRL Mana Whenua Forum has included the following: · Hui on 15 August 2019 which outlined the Link Alliance and the Link Alliance scope of work, overview of construction aspects and a design update (including station design process and Cultural Advisor role) provided by CRLL and the Link Alliance team. · Hui on 3 September 2019, which included an overview of the Aotea and Karangahape Station early works (including construction staging, methodology and an overview of the CEMP and sub-plans prepared for the works) by the Link Alliance and discussion on the Station design, specifically the incorporation of Mana Whenua design principles. · The Link Alliance will continue to work collaboratively with the Mana Whenua forum during the Karangahape Station early works. Surrounding Community

Karangahape Community and Business Liaison Group (CLG)

· Provision of CEMP and sub-plan summary documents to the CLG followed by a CLG meeting on 17 September 2019 at which the CLG members had the opportunity to provide feedback and comment on the plans to the Link Alliance (feedback has been captured in the respective plans in accordance with the designation and consent conditions). The meeting was attended by a range of Link Alliance staff and the respective plan authors... A Summary is included at Section 6.8 of the SIBD DWP.

Karangahape Business Association

· SIBD and Karangahape Station Stakeholder and Communications Manager meeting and attendance at the Beresford Square Information Session between 19/08/2019 and 20/09/2019. A Summary is included at Section 6.1 of the SIBD DWP.

Affected Parties – Residential and business owners / occupiers

· Refer to Appendix B and a summary of engagement undertaken with affected parties in Appendix D. Engagement from the Link Alliance will remain ongoing during the Karangahape Station early works as outlined in this CCP and the SIBD DWP.

Property Owners

· Refer to a summary of engagement undertaken with affected parties in Appendix D. Engagement from the Link Alliance and CRLL

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Communication and Consultation Plan Communication team (as appropriate) will remain ongoing during the Karangahape Station early works as outlined in this CCP and the SIBD DWP.

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Communication and Consultation Plan

Appendix D: Engagement with Affected Parties Consultation and engagement, via a door knocking exercise, was undertaken with affected parties including residential and business owners or occupiers or property / business managers from 86 properties within the affected community area. Meetings were attended by the Link Alliance Social Impact and Business Disruption (SIBD) and Acoustic engagement teams with the Karangahape Station Stakeholder and Communications Manager attending as required. Refer to Sections 4 – 6 of the SIBD DWP for further details of the engagement and Appendix B of the SIBD DWP for details of how feedback was responded to. Table D-1: Summary of Engagement with Affected Parties

Address

Property Owner / Occupier

Engagement summary Mercury Lane

3-5 Mercury Lane

Mercury Bar and Gaming Lounge

SIBD and acoustic door knock meeting with business owner / manager.

White Elephant Op Shop

SIBD and acoustic door knocked but manager not available. Contact details left.

BK Hostel

SIBD and acoustic door knocked but manager not available. Contact details left.

9 Mercury Lane

Mercury Theatre

SIBD and acoustic door knocked and discussion with event manager / staff.

2 Mercury Lane (also 238 KRoad)

Residential Property / Commercial

SIBD and acoustic door knocked and discussion with property manager and resident attendee at the Cross Street Market Community Event - Refer to Section 6.7 of the SIBD DWP.

24 Mercury Lane

Wilsons Car Park

Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs.

30 Mercury Lane

Wilsons Car Park

Communications & Engagement Manager is arranging engagement, supported by appropriate SMEs.

3/2 Canada St

NZ Prostitutes Collective

SIBD and Acoustic door knock meeting with manager. Karangahape Road

195-239 K Road

243 K Road

249-253 K Road

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Buana Satu

SIBD and acoustic door knock meeting with business owner / manager.

Leo O’Malley

SIBD and acoustic door knock meeting with business owner / manager.

Calendar Girls

Invite to Beresford Square Community event with contact details provided.

Pitt St Pub

SIBD and acoustic door knock meeting with business manager.

VAPO

SIBD and Acoustic door knocked and contact details left – Two visits.

The Hemp Store Café

SIBD and acoustic door knock meeting with business owner / manager.

| Karangahape Station Early Works


Communication and Consultation Plan Address

Property Owner / Occupier

Engagement summary

259-261 K Road

Eagle Bar

SIBD and Acoustic door knocked and contact details left – Two visits.

POKPOK Thai Restaurant

SIBD and Acoustic door knocked and contact details left – Two visits.

The Kebab house

SIBD and acoustic door knock meeting with business owner / manager.

Uncle Man

SIBD and acoustic door knock and contact details left.

Strange Haven

SIBD and acoustic door knock meeting with business owner / manager.

283 K Road

Samoa House

Meeting not obtained.

214 K Road

Vacant

n/a

238 K-Road (also 2 Mercury Lane)

Multiple Occupiers

SIBD meeting with property manager / representative.

256 & 258A K Rd

Mithaiwala Restaurant / Café

SIBD and Acoustic door knock meeting with business owner / manager.

Shosha (Vape & Hookah Store)

SIBD and Acoustic door knock meeting with business owner / manager.

G.A.Y. Auckland

SIBD and Acoustic door knocked and contact details left.

Charlie Baxters

SIBD and Acoustic door knocked and contact details left.

Free Bird

SIBD and Acoustic door knock meeting with business owner / manager.

Ink bar & Nightclub

SIBD and Acoustic door knocked and contact details left.

Bangkok’s Thai Food Café

SIBD and Acoustic door knocked and contact details left.

270 K Rd

The Family Bar

SIBD and Acoustic door knocked and contact details left.

270 K Rd

Club Saloon Bar

SIBD and Acoustic door knock meeting with staff member.

278 – 282 K Road

Apero Restaurant (Ismo Koski)

SIBD and Acoustic door knock meeting with business owner / manager.

284 - 286 K Rd

Cosmic

SIBD and Acoustic door knock meeting with business owner / manager.

290 K Rd

African Hair Braiding & Extension Centre

SIBD and Acoustic door knock meeting with business owner / manager.

292 - 300 K Rd

ArtSpace

SIBD door knocked and contact details left.

Tautai Guiding Pacific Arts

SIBD and Acoustic door knock meeting with business owner / manager.

K Rd Mart

SIBD door knocked and contact details left.

Ivan Anthony Gallery Michael Lett Gallery

SIBD and Acoustic door knock meeting with business owner / occupier.

Vacant

SIBD door knocked and discussion with on site worker.

267-281 K Road

268 K Rd

312 K Rd 8 East Street Page 46

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Communication and Consultation Plan Address

Property Owner / Occupier

Engagement summary

10 East Street

Adio Trust

SIBD and Acoustic door knock meeting with manager.

12 East Street

Residential Mixed use

SIBD door knock meeting with residential occupier.

14 East Street

Mixed residential and commercial use

SIBD and Acoustic door knock meeting with business owner / occupier.

16 East Street

Studio Q

SIBD door knocked. Communications team to follow up on engagement.

18 East Street

Residential

SIBD and Acoustic door knock meeting with owner.

15 – 19 East Street

Backpacker Car World

SIBD and Acoustic door knock meeting with business owner / occupier.

17 Galatos Street

Venue

SIBD and Acoustic door knock meeting. No place to leave contact details.

21 East Street

UnoLoco Event Management

SIBD and Acoustic door knock meeting with Business Owner/Manager

23 East Street

European Motors

SIBD and Acoustic door knock meeting.

29 East Street

International Earth Sciences (IESE) Ltd

SIBD and Acoustic door knock meetings (two – follow up with acoustician) with Business Owner/Manager.

Electric Bike Team

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Think Concepts

SIBD and Acoustic door knock meeting with Business Owner/Manager.

2 South Street

Residential

SIBD and Acoustic site visit and contact details left.

2A South Street

Residential

SIBD and Acoustic site visit and contact details left.

17 South Limited

Gorilla Technology

SIBD and Acoustic door knock meeting with Business Owner/Manager.

World Net

SIBD and Acoustic site visit and contact details left.

Glamuzina Architects

SIBD and acoustic door knock and left contact details. Representative attended the Cross Street Market Community Event.

Epsilon Law; Black & Blue Ltd

SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

Unit 5 - 1 Cross Street

The Aviary Nisha Madhan Motion Sickness Voice Brand Agency IMPAC Services

SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

2 Cross Street

Cross Street Markets

SIBD and acoustic door knock meeting and subsequent Cross Street Market Community Event.

2A Cross Street

The Warren Woodwork

SIBD and acoustic door knock meeting with the Business Owner/Manager and subsequent Cross Street Market Community Event.

40 Pitt Street

Central Fire Station

SIBD and acoustic door knock meeting with the Business Services Manager.

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Communication and Consultation Plan Address

Property Owner / Occupier

Engagement summary

70 Pitt Street

Chattham Apartments

Two SIBD site visits – no place to leave calling card and no contact details available online.

72-80 Pitt Street (multiple units)

Pitt St Methodist Church

Initial SIBD and Acoustic door knock meeting followed by an arranged meeting with SME and Construction Contractor.

Flying out movie and music store

SIBD and acoustic door knock meeting with the Business Owner/Manager.

82 Pitt Street

Def Store

SIBD and acoustic door knock meeting with the Business Owner/Manager.

47 Pitt Street

Auckland central ambulance station

SIBD and acoustic door knock meeting with the Business Owner/Manager.

55-59 Pitt Street

Vada - Hairdresser

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Tattoo Parlour

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Neighbourhood Good NZ

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Waves Vintage

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Red Bar

SIBD and acoustic door knocked but not open.

Graphic Design

SIBD and acoustic door knock meeting with the Business Owner/Manager.

61 Pitt Street

Johnny Feedback Coffee Shop

SIBD and acoustic door knock meeting with the Business Owner/Manager.

15 & 19 Beresford Square

Hopetoun Alpha

Two SIBD site visits and follow up voicemail to the occupier. Arranged meeting with building owner (also owns a number of properties in the areas including 1 Cross Street)

1 – 7 Beresford Square

Northern Line

SIBD and acoustic door knock meeting with the Business Owner/Manager. Follow up meeting arranged with the construction contractor.

Bravo Hospitality

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Sugar and Partners

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Theta System Limited

SIBD and acoustic door knock meeting with the Business Owner/Manager.

16-18 Beresford Square

Centurion Sauna

SIBD team called to arrange a meeting / attendance at Info Hub / Community event.

22-28 Beresford Square

Residential

SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD DWP. Day Street

36 Day Street

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Residential

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SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD DWP.


Communication and Consultation Plan

Appendix E: Auckland Council Feedback Mr Blair Masefield, Technical Director – Planning from Land and Survey Ltd, has reviewed and provided comment on the draft CCP as follows: Comment

Response

(1) There is no reference to the AC Compliance Monitoring Officer Mr Tim O’Grady in sections 5.2, and Tables 7-3 and 7-5. Keeping AC informed of public complaints and queries at an appropriate time is important to enable AC to how to respond, if required, and as necessary;

Sections 5.2 the CCP has been updated to include contact details for the Compliance Monitoring Officer and new text has been added to Section 7.4 in relation to Council reporting as per the requirements of the designation and consent conditions.

(2) The Communication Tools in Table 6-1 remain generic and minimal. This has been appropriate for the Enabling works OPW and perhaps for these works given the limited extent. Far more comprehensive, targeted and thought out communication tools are expected for the Karangahape Road community to introduce the Project, identify its effects, how they will be managed, and how these people and their community can interact with the Alliance. The start of this communication strategy is expected to be reflected in this document and built upon in the K Rd Main Works CCP.

The communication tools are considered appropriate for the Karangahape Station early works. However, to assist with providing further detail: · the affected parties map (informing the preparation of the SIBD DWP from Appendix B is now included in Section 2.1 to provide context for the CCP as to the identified affected community; and · additional information has been included in Table 6-1 related to the operation of the information hub in Beresford Square. The future Karangahape Station main works CCP will be prepared cognisant of this comment.

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Profile for City Rail Link Ltd

Communications and Consultation Plan  

Communications and Consultation Plan