4.3 Consultation with Affected Parties

The CLG consists of affected parties and as a result, ongoing engagement is required. This has been undertaken through presentation of the SIBD DWP to the CLG, and the CLG is able to provide comment on the DWP. Any comments received from the CLG are documented in Appendix A of the SIBD DWP and either incorporated into the DWP or written justification provided as to why the CLG comments were not included. Ongoing updates and information relating to the timing of the Project will also be provided via at least three-monthly CLG meetings that are scheduled throughout the duration of the Project.

Consultation has been undertaken by Alan Howard-Smith (Connectus Stakeholder Communications Manager), along with other Project specialists (i.e. Noise and Vibration). The purpose of the consultation was to identify the type and scale of disruption, specific access and servicing requirements, and client and visitor behaviour and requirements. In order to ensure consistency across the consultation, a series of questions were asked:

 How many private vehicles do you estimate need daily access to your parking entrances?  How many service vehicles need daily access to your freight parking areas?  How many businesses and guests need daily access to your building entrances?  How many bicycles need daily access to your building?  Who might regularly need building access afterhours – e.g. security firms and cleaners?  Are you planning a major fit out or alterations to your buildings between March 2016 and end2018?

These questions were posed in order to initiate meaningful conversation around specific issues that may be generated through the Project. As well as informing the SIBD DWP, these conversations provide a calibration with the SIA, ensuring the potential social impacts identified in 2013 remain valid in the Project’s current social environment. Consultation was not limited to the above questions, but encompassed a range of access and other specific issues to the affected parties spoken with. The key issues raised by the affected parties in response to the questions are detailed in Table 4.

Connectus Project #: 2665 Client: Auckland Transport

Table 4 Key issues raised through consultation with affected parties

Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised Mitigation to address concerns

29 Customs Street West Interview on site with Property manager Check of location of play area to construction area Noted. Not close.

3a Albert Street –West Plaza Interview on site with Building Manager

3a Albert Street –West Plaza – Bakery Interview on site with business owner Utilities come to building through Federal Street rather than Albert Street; network disruption unlikely Parking and courier access generally to the rear of the building, rather than from Albert Street.

No current alternative to wheelchair access from Albert Street.

Potential impact to TT Immigration Services on first floor from disruption to pedestrian access.

Highest impact likely to be upon ground floor retail, particularly café/bakery, although this will be significantly ameliorated by the impending closure of the food court in the Downtown Shopping Centre (DSC).

Concerned at the level of overall disruption to pedestrian traffic, which is at the core of their business. Noted

Noted – additional taxi loading spaces are being provided on Wolfe Street. Refer to Section 6.5 and Appendix O of the TAP DWP. Albert Street footpaths are open at all times to a minimum 1.5m width (wheelchair minimum dimension is 0.74m from Austroads) as is the southern footpath on Customs Street, therefore wheelchair access will still be maintained from Albert Street. Refer to Section 4.15.1 of the TAP DWP.

Refer Section 5.5.1 of this SIBD DWP; existing pedestrian access from footpath along Albert Street will be maintained at all times. Refer to Section 4.15.1 of the TAP DWP.

Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Additionally, wayfinding measures will be utilised to encourage pedestrians from Queen Street valley to use Albert Street for access to the Northern Busway services on lower Albert Street to mitigate potential changes in pedestrian movements. Refer to Section 4.15.1 of the TAP DWP.

Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. With the footpaths along the edge of the Downtown Centre closed and relocation of Northern Express (Busway) services to new platform on lower Albert Street, there is expected to be a notable increase in foot traffic at the southwestern corner of Customs / Albert adjacent to this site. Refer to Section 4.15.1 of the TAP DWP.

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Property / Business Affected Party Key Points Raised

Concerned that they do not appear to have freight access –usually from 6am.

3a Albert Street –Speedy Signs Interview on site with the business owner Sees closure of DSC food court as a significant business opportunity. 2 car parks outside front of his business are a part of his lease from the building, and are key to the business

Much of the building is serviced by couriers onto the footpath right outside his business – it is important to him and to the building’s businesses that this continues

Important that the Federal to Wolfe Street route not be disturbed, throughout construction

3 Albert Street – NZ Gifts Interview on site with business owner Pedestrian access throughout the construction is very important

Concerned at the loss of visibility due to construction hoardings. Wants assurance that there will be access for the loading trucks. Most of his customers come from cruise ships, so is concerned about the ability of pedestrians to see where to go from the cruise ship terminal. Owns a number of

Mitigation to address concerns

All loading bays/ parking along Albert Street will be removed. It is noted there is currently no loading zone on Albert Street between Customs and Wolfe streets at present. A loading zone is proposed at 3 Fanshawe Street during Project works but this may be designated for the use of private tour coaches only (TBC). Additional short term loading zone space is proposed for Wolfe Street. Refer to Section 6.5 and Appendix O of the TAP DWP. Noted

No evidence of legal access to these spaces from roadway. The kerbside space along this length of kerb may be established as loading zone during some or all of the project duration for the use of tour coaches or other service vehicles. Additional short term loading zone space is proposed for Wolfe Street. Primary padding space for 3a Albert Street is from Federal Street.

Parking on the footpath by couriers or any others is strictly illegal and will be vigorously enforced during the project. Additional short term loading zone space is proposed for Wolfe Street. Refer to Section 6.5 and Appendix O of the TAP DWP. The Federal Street connection to Wolfe Street from Swanson Street will be undisturbed for the duration of the project however access to Swanson Street from Albert Street will be restricted in full or part during the project. Changes will be made to Federal and Wolfe Street (such as a reversal of the one-way direction of Wolfe Street),however, access for vehicles will be maintained along these two streets. Refer to Section 4.3 and Appendix F of the TAP DWP. Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Refer to Section 6.5 and Appendix O of the TAP DWP. Signage discussion for AT CRL Communications to consider. Solid hoardings are required around the worksite for public and workforce safety (refer to Section 5.10. Visibility form the open footpath on the western side of Lower Albert St will be unaffected but other sightlines (e.g. from Customs Street will be impacted by necessity. Alternative

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

businesses on both lower Queen Street and the next block down.

9 Albert Street Interview on site with business owner Visibility of business as food hall when full hoardings up. Freight access is from Federal Street.

Mitigation to address concerns

access for freight via Federal Street. Referred to Downer consultants re consideration of other shops that are owned. Refer to Section 6.5 and Appendix O of the TAP DWP). Auckland Transport will propose advertising space for specific affected businesses on the permanent construction hoardings (refer to Section 5.10). The Federal Street connection to Wolfe Street from Swanson Street will be undisturbed for the duration of the project. Alternative access provided for freight via Federal Street (refer to Section 6.5 and Appendix O of the TAP DWP).

17a Albert Street Interview on site with business owner

Not too worried by noise and vibration if kept to approximately existing levels

Noted

Very vulnerable to disturbance to pedestrian traffic Existing footpath width maintained adjacent this property. Some impact to pedestrian volume has already occurred through removal of bus stop from street Refer to Section 4.15.1 of the TAP DWP.

7 Mart

17a Albert StreetGeneral and Equity House Interview at AT CRL Project Office with 9 occupier representatives Wants to ensure that courier and freight vans can always use Wolfe Street – even if only reversing in – due to no other alternative along Albert Street.

Building Manager concerned to have access to the freight parking on Wolf Street to enable building upgrades. Mechanical ventilation throughout the building operating during business hours only. Wants more precision about exactly when the piles will be driven outside their building. Understands that Wolfe Street and Swanson Street will alter in flow, direction and access throughout 2016, and that Albert Street will be one way and significantly constrained until the Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Refer to Section 4.15.1 of the TAP DWP.

Access to Wolfe Street will be maintained throughout the duration of the Project, though a reversal of the one-way direction will occur for a period of time. The short term loading zones to be established on Wolfe Street between Albert and Federal will continue to be accessible when Wolfe Street is closed for piling – reversing of vehicles with care may be required during this short period. Additional loading zone proposed on Wolfe Street. Refer to Section 6.5 and Appendix O of the TAP DWP. Access to Wolfe Street will be maintained throughout the duration of the Project, though a reversal of the one-way direction will occur for a period of time. The short term loading zones to be established on Wolfe Street between Albert and Federal will continue to be accessible when Wolfe St is closed for piling – reversing of vehicles with care may be required during this short period. The delivery of large plant during this time may require specific TMP by the buildings contractor.

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

end of 2018.

17a Albert Street Idarts Akl Interview on site with business owner Concerned that there will be a loss of car parking as apparently his customers strongly prefer to park very close by. Also concerned at the loss of street visibility. [Noises levels within the club were substantial due to relatively loud club music being played throughout the day]

23-29 Albert Street ANZ Tower

Chapman Tripp Interview on site with operations manager Concerned to ensure that all conditions within the designation and resource consent are adhered to.

Wants easy and permanent pedestrian access.

Reassured that the piling will be screw-augur rather than driven piles Important for their private and client parking that Federal Street and Wolf Street are uninterrupted throughout the construction process.

Vero Has similar concerns to Chapman Tripp Have full mechanical ventilation, and windows that do not open to the street.

Mitigation to address concerns

Refer to Section 4.3 and Appendix F of the TAP DWP. Programme will be provided once confirmed with AT. Access to Wolfe Street will be maintained throughout the duration of the Project, though a reversal of the one-way direction will occur for a period of time. The pay and display parking on Wolfe Street (between Albert Street and Street Federal) will be reduced during the project and replaced with additional loading zones to serve local businesses. This kerbside space could be established as pay and display parking outside of normal business hours (i.e. the loading zone would revert to pay and display parking at night for use of local residents and business patrons). No parking will be available on Albert Street during the project period and this will be strictly enforced. Refer to Section 6.5 and Appendix O of the TAP DWP. Adherence to the Project CEMP and sub-plans as required by the conditions. Ongoing consent monitoring undertaken by Auckland Council.

Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained. Refer to Section 4.15.1 of the TAP DWP.

Noted

Access to Wolfe Street and Federal Street will be maintained at all times from Albert Street or Hobson Street (as currently), allowing access to private and client parking. Taxi rank to be relocated to Wolfe Street during piling. Parking on Wolfe Street (and potentially Federal Street) converted to Loading Zone. No conflict is anticipated through directional flow change and the taxi rank. Refer to Sections 4.3 and 6.5 and Appendices F and O of the TAP DWP.

Noted

Noted

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Property / Business Affected Party Key Points Raised

Both have underground car parking access through Federal Street.

Wants easy and permanent pedestrian access

41 Albert Street –Albert Street Apartments Interview on site with building manager, Body Corporate Chair, and a further resident representative Has full mechanical ventilation, and windows that do not open to the street. Occupies Ground floor and first 30 floors of ANZ Tower.

Has underground car parking access through Federal Street, for both senior staff and clients.

Essential that pedestrian access from and to Albert Street be maintained throughout

Building is manually ventilated, so being able to open windows particularly during summer is important.

Mitigation to address concerns

Access to underground car parking through Federal Street will be maintained at all times from Albert Street or Hobson Street (as currently). Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained. Refer to Section 4.15.1 of the TAP DWP.

Noted

Access to underground car parking through Federal Street will be maintained at all times from Albert Street or Hobson Street (as currently). Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained.

Refer to Section 4.15.1 of the TAP DWP.

Air Quality and Noise and Vibration will be monitored and mitigated as per the Project CNV DWP and AQ DWP.

Wants temporary drop-off access on Albert Street throughout No parking will be available along Albert Street during Project works construction and this will be strictly enforced. A goods vehicle loading zone and normal city centre parking will be located on Wyndham Street between Albert and Federal Streets. Refer to Appendix O of the TAP DWP. Wants results of noise and dust surveys to be published. Copies of the noise surveys will be provided to Auckland Transport through regular reporting

Concerned about dust impact. Wants site specific management plan.

Lift access is from Albert Street. Dust will be monitored and mitigated as per the AQ DWP Will either have its own Site Specific Management Plan or be included in a grouped Site Specific Management Plan Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained.

Connectus Project #: 2665 Client: Auckland Transport

Property / Business Affected Party Key Points Raised

Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Mitigation to address concerns

Refer to Section 4.15.1 of the TAP DWP.

57 - 61a Albert Street – Shakespeare Tavern Interview with business operator and staff member

63 Albert Street –AMI Insurance Interview with business operator on site Construction on 35 Albert Street Conrad Properties, together with planned demolition of building on other side, and construction on Albert Street for CRL, means that this apartment block will have disruption on three sides for over one year. This is a high degree of cumulative disruption. Preferred line of communication is through Body Corporate Chair E-updates and physical newsletters for the building noticeboard to be provided so that the residents have regular updates. Refer to Section 5.2 of the CCP.

Noted

Activities taking place on site are less sensitive to vibration. Noted Quite sensitive to freight disruption due to a medium-scale The previous loading zone on the northern side of Wyndham brewery operating in the basement. Truck access for both (between Federal Street and Albert Street) will be re-established. bottling and deliveries very important. Current loading zone is The current loading zone on the southern side of the road will Albert Street – the previous one on Wyndham Street is now a become resident permit parking for 57 Albert Street if access to their bus layover. garage is judged impractical because of the footpath and road narrowing required for the construction and operation of the trench.

Business also operates 57 Albert Street as a car park. Shakespeare Tavern needs alternative access from Albert Street for their vehicles. Access will be restricted from Albert Street. The current loading zone on the southern side of the road will become resident permit parking for 57 Albert Street if access to their garage is judged impractical because of the footpath and road narrowing required for the construction and operation of the trench. Refer to Section 6.5 and Appendix O of the TAP DWP.

Up to 7 deliveries per day, many before 7am and others between 10am-3pm due to bus clearway. Refer to comment above.

Considering shifting bottle plant and distribution offsite in mid2016. Noted

Single glazed, 1890s building with single glazing and below earthquake code.

No disability access at all. Building condition survey to be undertaken for building, and will also be monitored as per the Project Historic Character DWP (Section 3.5 and 3.6) Currently no disability access; general pedestrian access from footpath along Albert Street will be maintained at all times. Refer to Section 4.15.1 of the TAP DWP.

Refurbishment of building likely within 2017-2019, but would seek to integrate it with other large construction works Noted

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

occurring during this time.

Pedestrian business up to 30-40 per day, so important that this is maintained.

Mitigation to address concerns

There will be no on-street parking on Albert Street (western side) between Wyndham and Kingston) during this period due to reduction of road to accommodate required southern compound. Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Footpath will be narrowed to 1.5m wide, accesses to properties will be maintained. Refer to Section 4.15.1 of the TAP DWP.

65-69 Albert Street –Auckland District Court

22 Customs Street –DFS Galleria Customs House Interview on site with Auckland Programme Manager

Interview on site with building owner representative, Australasian Operations Manager, and New Windows do not open and building is mechanically ventilated. Noted Parking entry is on Wyndham Street, opposite St Patrick’s Cathedral.

Most staff arrive by public transport. Potential for disturbance of recording of Hearings through the ‘For the Record’ recording system. Up to eight hearings per day. Courts not running 1-2pm Essential that pedestrian access from and to Albert Street be maintained throughout Noted Wyndham Street will be closed at Albert Street for a period during the installation of the trench structures, however access will be continued at all times from Hobson Street and Federal Street. Refer to Section 4.3 and Appendix F of the TAP DWP. Noted

Refer to the Site Specific Noise and Vibration Management Plan for this Property. Noted

Noted

Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained.

Refer to Section 4.15.1 of the TAP DWP.

Judge, Security, Police and staff entrances are not affected by Albert Street works Preferred line of communication is through Auckland Programme Manager Noted

Noted

Evident that there was likely to be very high business impact. Addressed through below mitigation measures Business completely dependent upon organised conducted It is proposed to establish a loading zone for tour coaches (and coach tours. possibly other parties) on Customs St between the existing recessed bays and Federal Street. This bay will be long enough for approximately 1 standard tour coach or perhaps two smaller

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

Zealand Deputy Store Manager

Cleaners arrive from 6.30am, Contractors arrive 6.30am, Security from 8.30am, Cash collection via Security throughout the day.

Mitigation to address concerns

coaches. Additional loading zones will be established on Wolfe Street during the installation phases. An additional loading zone may be established on Mills Lane during the long term trench works when Mills – Swanson loop is operating as a southbound one-way. It is very unlikely that the Wolfe Street and Mills lane loading zone options will be restricted to Galleria use only due to the need to provide service and drop off access to other businesses and operations in the local area such as residents of Quay West, Stamford Residences, 3 Albert St etc. There is a possibility that some of the recessed bay on Customs Street between Albert and Federal streets could be converted from P5 drop off to loading zone although this will adversely impact on local residents potentially. Noted

Peak operational times for customers is from 2pm. Noted Operational hours are: 7days a week, 365 days a year, Noted hourly operations 11am – 10pm, with winter hours to 9pm. Summer bus peak is from 1 December, with a spike of 6 Noted weeks around Chinese New Year of up to 40 buses per day. See previous response. It may be necessary for buses to drop their passengers and then wait off-site as is standard practice in other cities in NZ and globally as it is unlikely that provision will be legally possible for this volume of buses (as is the case now) given competing needs of neighbours. Alternate bus tour coach loading is being provided on Customs Street West and Wolfe Street. Refer to Section 6.5 and Appendix O of the TAP DWP.

Usually 17 buses per day at peak season. Winter average of 8 buses. Noted

Also as important is the courier distribution of goods to the airport, to arrive prior to the purchaser arriving at the airport. Noted This confirms the need to keep access to loading zones in the local area open to general service use and not restrict to one business at expense of others. A goods vehicle loading zone is being provided on Wolfe Street.

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

Access of courier distribution to car parks via Mill Lane is essential for operational continuity of the business.

Building owner wants on-site noise and vibration monitoring throughout construction.

8a Albert Street –Sebel Hotel Interview on site with operations manager Building owner representative will remain the primary point of contact.

Real concern that full frontage will be restricted at specific points in the construction

Very important to the hotel that there are alternative entrances for guest pickup and drop-off if Albert Street is not

Mitigation to address concerns

Refer to Section 6.5 and Appendix O of the TAP DWP.

Access to Mills Lane will be maintained at all time (but restricted to a maximum of 11.5m rigid trucks). Mills lane will be closed to Albert Street for piling and installation of trench, deck and barrier structures but building access to the Mills – Swanson loop will be maintained at all times (i.e. by Swanson end of loop). Refer to Section 4.3 and Appendix F of the TAP DWP. There is unlikely to be continuous monitoring throughout the whole construction period. Connectus will monitor when noise and vibration measurements are predicted to be at their worst. The levels that are measured along with the construction programme will then determine how much more monitoring is required. When noise and vibration is predicted to exceed criteria monitoring will be conducted. They will be included in the site specific plan for the customs street intersection works.

Noted

Pedestrian Access will be maintained. The recessed car parks on Albert Street will be removed for an extended period during installation. It is possible that these carparks may not be available for the entire duration of the project to vehicles above car size due to narrowing of adjacent road to service lane width of 3.3m only which generate adverse crossfall issues (i.e. the road dips towards parks which in turn dip towards road so there is a possibility of the corners of tall vehicles colliding – although currently expected to be suitable due to widening of service lane this will be checked on-site once final road surface is confirmed). Loading zones are to be established on Wolfe Street between Albert and Federal streets in place of the existing pay and display which will be available for general service and drop off use. Patrons using these bays will need to walk down to the signalized pedestrian crossing at Customs Street to cross Albert Street. Refer to Sections 4.3 and 6.5, and Appendices F and O of the TAP DWP.

Note previous item response

Connectus Project #: 2665 Client: Auckland Transport

Property / Business Affected Party Key Points Raised

available for extended periods of time

Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Mitigation to address concerns

8a Albert Street –CityMed Doctors Interview with building owners and representatives

22/26 Albert Street –Stamford Plaza Hotel

United Travel

Espresso Coffee School Interviews with all business owners, and hotel General Manager Activities taking place on site are sensitive to vibration, and these include surgery and blood collection. Further consultation has been undertaken, which has provided comfort that sensitive instruments such as ECG, ultrasound, x-ray and other equipment will not be vulnerable to construction activities. A SSCNVMP, either one for the building itself or as part of a group, will be undertaken.

Other activities include: radiology, pharmacy, and physiotherapy. Noted. Interviewed radiographer, pharmacy, Practise Manager, and doctor on site.

Main access for patients, and Disabled access, is through pharmacy on Albert Street, but there is another entrance from Mills Lane.

Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained Note also response to Sebel Hotel comments. The existing mobility park on CityMed’s Albert Street frontage is to be moved to Mills Lane for the duration of construction, maintaining a level access to the medical centre. If possible the recessed bay on the Albert Street frontage may be open for mobility parking subject to field test of lane width and crossfall. Refer to 6.5 and Appendix O of the TAP DWP. Surgery and Radiology are highly sensitive to continuity of Electricity supply will not be disrupted by construction team unless electricity supply. there is a major event. Surgery will be alerted if there are any risks to that supply. Access from Mills Lane also important due to blood transfer Access to Mills Lane will be maintained at all time (but restricted to a maximum of 11.5m rigid trucks – which are notably bigger than Ambulances) (refer to Sections 4.3 and 4.13.3, and Appendix F of the TAP DWP). Espresso Coffee and Fitness centre operate with doors open Fitness centre is tucked around the back so no noise and vibration issues. The coffee shop may need to close their doors; alternatives for mitigating noise may be looked at

Otherwise all have mechanical ventilation Noted

All shops have laminated glass frontage to street. Noted

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Property / Business Affected Party Key Points Raised

BaaBaaBlack Sheep Café

Grasshopper Thai Restaurant Concern about possible generator noise; while there will be generators, the primary power source is from mains power All concerned about pedestrian access; confirmed that pedestrian access will be maintained throughout – although sometimes there will be temporary diversions. Hotel very interested in ensuring that the noise levels agreed with AT and Council are not breached.

Taiko Japanese Restaurant Hotel has 100 internal car parks, and a further 150 vehicle movements on the forecourt

Imagine Fitness Service vehicles of 15 per day. 24/7 garbage removal required.

22/26 Albert Street –Stamford Residences Interview on site with building managers, resident representatives Seeking to refurbish whole of ground floor front internally in April-August 2016. Wants 24/7 parking access to their car park.

Mitigation to address concerns

The Project will primarily be powered through Mains power; generator use is expected to be minimal Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained

A site specific plan is being developed for the hotel in consultation with Stamford Plaza and this will also apply to the restaurant Tour coach and car access will be maintained for the forecourt of Stamford Plaza at all times, there will be minor loss of parking on the forecourt during the two stages to pile across the entry points (estimated as 3-5 carparks). Refer to Sections 4.13.2 and 4.13.3 of the TAP DWP for further detail.

Access to Mills Lane will be maintained at all time (but restricted to a maximum of 11.5m rigid trucks). Access to the Mills-Swanson loop may be from Swanson Street only at times. During the long term trench works, the Mills-Swanson loop will be converted to a southbound one-way system only presenting opportunities for additional on-street parking, drop-off and loading zones. At present it is only proposed to provide a loading zone on Mills lane to the east of the intersection with Albert Street during these long term trench works. This parking will not be available until after the installation phases of the first year of construction are complete and the loop is made one-way for the remainder of the Project. Refer to Sections 4.3 and 4.13.3, and Appendices F and G of the TAP DWP.

Noted

The Stamford Residence carpark access on Mills Lane will be accessible throughout the project for vehicle up to 11.5m rigid (i.e. large) truck size. This may be from the direction of Mills Lane or Swanson Street connections to Albert Street at times. Will be significant constraints to usual access, but Albert Street will have signage requesting local traffic only. Refer to Sections 4.3 and 4.13.3 and Appendices F and G of the TAP

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Property / Business Affected Party Key Points Raised Mitigation to address concerns

DWP.

Pedestrian access to Mills Lane not possible from car park as there is no design for it.

Wants all parking taken off Wolfe Street and Federal Street for the duration of the works Noted.

Existing public pedestrian access to be maintained. Noted. Temporary Traffic scheme will be flexible to concerns throughout the construction period. The reason for this request is not clear. This has been noted as an existing issue. The changes to curb-side management during the project provide a balanced response to the competing needs of different residential and commercial uses in the area. It is noted that the city centre parking scheme allows a 10 minute grace period on the use of pay-and-display carparks such as for drop-off activities. Refer to Section 6.5 and Appendix O of the TAP DWP for further detail.

Moving trucks require access 4 per week. Rubbish trucks 2 per week at 6am Noted Access to Mills Lane will be maintained at all time (but restricted to a maximum of 11.5m rigid trucks). Refer to Section 4.13.3 of the TAP DWP.

Stamford Hotel loading zone very important to daily loading Agreed and noted. Loading will continue to be from Mills Lane which will be accessible at all times. Couriers will be directed to Mills Lane freight entrance at rear. Parking in the traffic lanes or footpath will be strictly enforced. Courier companies are to be advised of works and ‘no excuses’ enforcement regime prior to the start of works. Refer to Sections 4.3 and 4.13.3, and Appendices F and G of the TAP DWP.

Has full mechanical ventilation.

Was shown the noise modelling with and without noise baffling mitigation. Wants temporary pickup for residences from Albert Street ideally, and if not from Wolfe Street Noted

Noted

Temporary loading zones will be provided on Wolfe Street (between Albert and Federal) during piling stages. Part of these kerbsides could be considered for designation as drop off. Users will need to walk to the Swanson Street or Customs Street signalized pedestrian crossings to access these bays.

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

Noise and vibration piling will be screw rather than jackhammer; but engine noise will be difficult to mitigate.

Mitigation to address concerns

Drop off bays may be possible in Mills Lane after the first year installation activities are complete and the trench and one-way loop established. At present the recessed taxi ranks outside the Stanford Hotel are intended to be re-established once piling works are complete. These could be changed to P5 drop off bays although this would impact on businesses in the local area such as in the office buildings opposite. Refer to Section 6.5 and Appendix O of the TAP DWP. Noted

Queen Street/Mills Lane - New World Supermarket Interview on site with business owner Pleased that concrete vibrator during pouring will be at the bottom of the trench nearly 20 metres down Noted

Highly constrained for traffic delivering stock to supermarket. Noted. Already significantly constrained due to demolition trucks from the full refit of the New World (ex-BNZ) tower.

Overall building site (ex-BNZ Tower) has complete overhaul of all floors over the next 12 months, which will entail significant increase in demolition trucks via Mills Lane. Noted

Mills Lane is also the key un-loading point for all New World freight trucks, however these arrive between 5.30am and 6.30am on a weekday morning, so should not be too much of a constraint. Noted

Very sensitive to the cumulative effect of multiple construction activities occurring around supermarket operation; SAP car park redevelopment, NZME/Mansons, CRL, and his own building and own store redevelopment. Access via Mills Lane will be maintained at all times, although restricted to 11.5m rigid trucks. Refer to Sections 4.3 and 4.13.3, and Appendices F and G of the TAP DWP.

Wants good signage placement.

Has warned his delivery freight company that full-scaled reticulated trucks may be pretty impractical within the constricted Mills Lane environment. AT Communications Team will advise about any inquiry on commercial advertising placement on construction hoardings; all hoardings will be meet road safety and district plan requirements for signage within the carriageway Refer to Section 5.10.

Noted. Access via Mills Lane will be maintained at all times, although

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

12 Swanson Street –New Zealand Trade House Interview on site with building owner representatives, and representatives of all major tenants

38 Wyndham Street – Hollywood Bakery Interview on site with business owner Tour coach access to Stamford Plaza critical in order to offload and re-load tourist parties to the basement restaurant

Strongly wants private traffic access to the car park, via entrance on to Albert Street

Each level has its own cleaner, so there are 15 cleaners. Smaller trucks may be needed.

Food service vans from BidVest may be too large to get through Mill Lane turning.

Would like to understand optimal route to get from building to North Shore and also from West Auckland

Important that construction site is constricted as much as possible on Swanson Street, to decrease pedestrian disruption and decrease disruption to couriers.

Currently there are 62 tenant car parks. Inward freight loading during piling right outside their business of key concern.

Mitigation to address concerns

restricted to 11.5m rigid trucks. Refer to Sections 4.3 and 4.13.3, and Appendices F and G of the TAP DWP.

Stamford Plaza Forecourt access will be maintained at all times for tour coaches. Refer to Sections 4.3 and 4.13.3, and Appendices F and G of the TAP DWP.

Methodology has been improved to enable access to this carpark, except for two blocks of three days while piling is formed. Mills Lane will be restricted to trucks 11.5m rigid or smaller. Refer to Sections 4.3 and 4.13.3 and Appendices F and G of the TAP DWP.

Noted. Design is for an 11.5m-metre length truck. Refer to Sections 4.3 and 4.13.3 and Appendices F and G of the TAP DWP.

Figure 7 displays optimal routes to get to property during construction of the Project. Construction site is not proposed to be on Swanson Street (other than Pipejack work overlap and piling across Swanson Street). Works will remain within the Albert Street road reserve. Parking may be altered along Swanson Street due to tracking requirements of construction traffic.

Footpath access for pedestrians will be maintained; construction will ensure that footpath removal to expose utilities is done 6 metres at a time. Refer to Section 4.15.1 of the TAP DWP.

Noted

The Wyndham Street approach to Albert Street will be temporarily closed for utility and pilling works. On street loading will be available from the existing lane on the southbound slip/service-lane. Refer to Section 4.3 and Appendix F of the TAP DWP.

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

Wants to ensure that there is temporary access for the business through the slip lane.

Wants to ensure that CRL construction staff on site are aware of the lunch business that they offer.

Concern that pedestrian access is maintained across Albert Street, even during the time that the large trench exists.

60 Albert Street –City Gardens Apartments Interview on site with Body Corporate Committee Pleased that new street design has a greater pedestrian focus.

Wants to ensure street access for vehicles during impending refit and rebuild of significant parts of the interior

Not too concerned about noise and vibration as they are set back from the street

Pleased to hear piling is screw method rather than driven piles Some concern about stopping of turn into Albert Street slip lane from Albert Street, during 3rd quarter 2016.

Mitigation to address concerns

Will be one month in which there is full block-off from main Albert Street, but alternative freight access is from either Wyndham Street right outside the shop, or from Durham Lane. Pay and display parking will be removed from service lane to increase vertical clearance to carpark bridges above. Refer to Sections 4.3 and 4.13.1 and Appendix F of the TAP DWP. A list of the businesses in proximity to the Project to be collated and provided as part of initial site induction to inform Project staff of goods and services offered in proximity to the Project site. Refer Section 5.5.1; existing pedestrian access from footpath along Albert Street will be maintained at all times. Existing footpath width will be maintained. Existing pedestrian crossings will be maintained at all times at the Swanson and Wyndham Street intersections. Refer to Sections 4.15.1 and 4.3, and Appendix F of the TAP DWP. Noted

Lower level Albert Street slip lane access will mostly be maintained, other than a few piling stages where street closure at one end is required. During the closure, can otherwise be accessed from Durham Street (off Queen Street). It should be noted that there will be additional demand placed on the existing street loading zones and exclusive use for vehicles associated with the refit and rebuild is unlikely to be accepted. Refer to Section 4.3 and Appendix F of the TAP DWP. Noted

Noted

Alternative access always available via Durham Street, with permanent exit via Albert Street left turn. Refer to Section 4.3 and Appendix F of the TAP DWP.

Connectus Project #: 2665 Client: Auckland Transport Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016

Property / Business Affected Party Key Points Raised

74 Albert Street –Barclay Suites Franz Staufer franzs@blackstone.co.n z Relatively recent construction. Mechanical ventilation with guest access to balconies via sliding doors. Some concern that Albert Street slip lane will be shut for 4-6 weeks in June, but otherwise fully accepts that the works need doing. Helpful that there is alternative access to car parks above via Queen Street and Durham Lane - similar situation to Wilson's Parking and City Gardens Apartments. Access to Albert Street slip lane will remain. Alternative access via Durham Street.

Refer to Section 4.3 and Appendix F of the TAP DWP.

76-84 Wilson’s Parking Ryan Bradley rbradley@wilsonparking .co.nz Very concerned at potential constriction and temporary blockage of traffic at Albert Street sliplane. Keen to work with us throughout. Access to Albert Street slip lane will remain. Alternative access via Durham Street. Refer to Section 4.3 and Appendix F of the TAP DWP.

43 Wyndham Street – St. Patrick’s Cathedral Interview on site with Cathedral Projects Manager and regular ‘catch-up’ meetings Not concerned about the temporary construction impacts on the Cathedral or its operations. More concerned about the effects of development occurring on directly adjacent properties (not related to the CRL Project). Noted

Mitigation to address concerns

Connectus Project #: 2665 Client: Auckland Transport

Figure 7 Optimal routes to 12 Swanson Street during Construction of the Project (from the North Shore and west Auckland)

Social Impact and Business Disruption Delivery Work Plan Doc. No. CRL-PAT-ENV-CON-PLN-000901 Revision: 06, Date: 1 June 2016