6 Ongoing Implementation

This SIBD DWP will be implemented throughout the duration of the Project and will include ongoing consultation with the CLG and affected parties. Affected parties are able to contact a Project team member directly for concerns relating to the effects of the Project through the free number: 0800 CRL TALK (275 8255). This phone line is available twenty four hours a day, seven days a week. Alternatively, Project team members can be contacted directly, with the contact details for those with key responsibilities in the implementation of the Project provided in Table 5. A record will be kept of complaints received to inform the annual report of this plan and further DWPs where mitigation is sought beyond the plan, and also for any additional impacts identified. This record will include:

 A description of the complaint;  The relevant DWP the complaint relates to;  Mitigation measures undertaken in response to the complaint;  Who is responsible for mitigation of the complaint;  Timeframes for addressing the complaint, including when the complaint is resolved; and  Any affected parties. This documentation will inform the annual report (Section 8) to ensure continual alignment of the SIBD DWP with other DWPs, and ensure documentation of mitigation measures undertaken to address issues arising from the Project on affected parties. In addition, an update meeting will be held with the CLG at least every three months, through which social impact and business disruption concerns can be raised (refer to Section 5.1.1.1 of the Project CEMP). Table 5 Key Contacts

Area of responsibility Project Director Contact Chris Powell (Key Contact) Connectus Project Director 021 596 036 chris.powell@mcdgroup.com

Trenching

Hugh Robinson Connectus Construction Manager 021 171 3839 hugh.robinson@mcdgroup.com Environmental Controls and Effects Alasdair Mawdsley (noise, traffic, air quality etc.) Connectus Environment and Sustainability Manager 021 240 4153 alasdair.mawdsley@mcdgroup.com Main contact for construction enquiries Alan Howard-Smith Connectus Stakeholder Communications Manager 09 980 2556 or 021 361 158 alan.howard-smith@hawkins.co.nz

Customer Response Management (CRM) system Carol Greensmith AT CRL Communications Manager 021 569 211 carol.greensmith@aucklandtransport.govt.nz