Aotea annual report

SIBD Annual Report – Aotea Station

Appendix A: ISCA Credits Table A-1 identifies the ISCA Credit Requirements relevant to this Annual Report and where they are addressed in the document.

Credit

Requirement

Relevant section

Summary of compliance Effective Communication

Sta-3 level 1

The community has been provided with information that:  was provided in a timely manner  supported community participation  was meaningful and relevant  was accessible

Section 8.4 of the Aotea Main Works SIBDDWP indicates the Link Alliance’s commitment to providing continuous up to date engagement throughout the course of the Aotea Construction Works.

Timely information has been provided to the public and affected community through a range of information tools and channels, to ensure all members of the community has access to useful information about the Project and could provide feedback should they experience disruption. This includes the CRL website, emails, newsletters, 0800 number, information hubs, one to one meetings, CLG’s and surveys. These engagement methods will be ongoing.

Section 8.4 and Section 5 of the Aotea Main Works SIBDDWP indicates the range of engagement tools utilised by the Link Alliance to supply information to, and receive feedback from, affected members of the community. Use of a variety of engagement tools to supply information to the public ensures information is made accessible and ensures effective participation in the feedback process.

CLG’s have been held on a quarterly basis, on 30th September 2019, 19th November 2019, 18th February 2020 and 28th May 2020, and 1st September 2020 and will continue to be held throughout 2021. The CLG discusses a range of topics, for example, the CLG held on 20th September provided a general overview of the Aotea Construction Works that are upcoming, and also provided information on the Aotea station building and entrance locations.

Section 5 and 6 of this Annual Report provides an overview of the feedback received as a result of engagement undertaken during the 2019-2020 construction period. This indicates that

Information sessions were advertised via the monthly Aotea Station newsletter distributed to over 1000 members throughout 2020 (and will continue in 202121) and are open to the public. Sessions had relatively low attendance (additional methods have been used to engage with the affected community, notably through email, social media, letter drops and face to face meetings). A fitted-out container has been erected on Wellesley Street and will be the information hub for Aotea. This information hub will be staffed daily by a member of the team and is expected to increase public drop-in engagement in 2021.

21 Example of the November 2020 monthly newsletter: https://www.cityraillink.co.nz/aoteanewsletter-november-2020 Page 41 | 2019-2020 SIBD Annual Report - Aotea Station