Aotea annual report

SIBD Annual Report – Aotea Station

8.

Recommendations

Feedback received as a result of the process outlined above, has been analysed to understand areas where Link Alliance can improve during the 2020/2021 construction period. Feedback received highlighted the following key themes: Loading Zones for businesses near construction areas Feedback received highlights issues in relation to loading zones being occupied by construction vehicles and members of the public, compromising service access for businesses.

It is recommended that the Link Alliance: 

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Ensure contractors are parking in line with the Transport Access and Parking Delivery Work Plan (TAPDWP) prepared for the Aotea Main Works. Frequently notify all contractors (through regular construction briefings or otherwise) that parking in loading zones dedicated to adjacent businesses, is off limits.

Undertake regular audits of the construction site to ensure compliance.

Highlight a contact number for the public to call advising of non-compliance with respect to loading zones, to ensure this non-compliance can be tallied.

Speak with Auckland Transport and advise they enforce any non-compliant loading zone parking.

Work with Auckland Council and Auckland Transport to co-ordinate messaging (map and written dialogue) advising changes to bus routes, general traffic routes and loading bays impacted by the construction works which alter the transport environment.

Wayfinding and business promoting signage Feedback received indicates that promotional business signage, and wayfinding signage has been inadequate and confusing at times It is recommended that the Link Alliance: 

Undertake regular audits of wayfinding and promotional business signage to ensure it is relevant, up to date, and maximises visibility and legibility through construction zones.

Communications on upcoming works Feedback indicated that communication to stakeholders about upcoming works has been insufficient at times.

It is recommended that the Link Alliance:   

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Implement a milestone tracker to provide the community with a good understanding of the construction works, and when major changes are anticipated to occur.

Provide an explanation when mitigation measures suggested by the community are not practical.

Continue to provide the affected community with detailed localised works notifications and information about potential impacts from proposed construction activities using engagement tools, including, in person, on the phone, works notification emails, station newsletters. | 2019-2020 SIBD Annual Report - Aotea Station