Aotea annual report

SIBD Annual Report – Aotea Station

7.

Feedback Received

This section provides an overview of the feedback received during the 2019/2020 construction period as a result of:    

Interviewing the Aotea Station Community Manager and Development Response Manager.

Attendance at information hubs events.

Feedback during the most recent CLG event.

Feedback on this draft Annual Report.

Feedback from Community and Development Response Managers An interview and site walkover were undertaken with the Aotea Community Manager (Shaun Sutton) and Aotea Development Response Manager (Liv Young) on 10th November 2020. The purpose of this interview was to understand the predominant issues raised by the community, and how the Link Alliance have responded to those issues. The following outlines the key items raised during the interview: 

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Impacts from noise and vibration is the predominant issue raised, including business disruption, financial concern, and stress. This is mitigated by installation of noise mats during noisy activities, limiting noisy activities to certain times of the day to reduce disruption, and using less disruptive equipment where possible.

There have been a number of reports by the public in relation to homelessness and antisocial behaviour. Responses to these issues include (but not limited to): - Notifying security of targeted areas; - Installation of additional lighting; - Installation of wayfinding signage; - On-going communication with Heart of the City - Various discussions with agencies regarding homelessness in the city centre, and how the project can help ensure safety.

There have also been a small number of reports vocalising the confusing layout of the construction environment and lack of adequate wayfinding signage. Responses to these issues include (but not limited to): - Engagement with an accessibility consultant – an accessibility workshop will be held in 2021 with site staff.

- Perspex windows installed on construction barriers to enhance wayfinding, business visibility, and on-going engagement with the community about construction activities and mitigation measures.

The interview was followed by a site visit. During this time, Shaun Sutton (Aotea Station Community Manager) and Liv Young (Aotea Station Development Response Manager) pointed out the range of mitigation measures incorporated throughout the public realm boarding the construction site. This included permanent hoardings with Perspex windows, ramps to improve accessibility, lighting in darker areas, clear sight lines and noise mats. Site visit photographs are outlined in Appendix B.

Information hubs and community event feedback Aotea information sessions were held in various locations near the construction site throughout 2020. During the COVID-19 lockdown restrictions, in-person information sessions were unable to be Page 30

| 2019-2020 SIBD Annual Report - Aotea Station