MEMBER GUIDE
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DEAR MEMBER, The City of Southlake is proud to have you as a member of Champions Club at The Marq Southlake. We strive to provide recreational opportunities for all ages, abilities and interests. Whether you are looking to get in shape, find an exciting class, learn a new skill or relax by the pool, Champions Club has you covered! If this is your first time to the facility, visit our Guest Services desk for information about your membership. In the Member Guide you will find a full listing of the amenities, hours of operation, program information, and facility rules and guidelines. Please familiarize yourself with the information in the guide so you can take advantage of all that Champions Club has to Welcomeoffer.
RMcgrail@TheMarqSouthlake.com817.748.8955
to our Champions Club family! Please feel free to contact either myself or any other member of our management team with questions, comments or concerns.
Ryan McGrail RECREATION MANAGER
WELCOMETOCHAMPIONSCLUB!
HOURS OF OPERATION 4 FACILITY SCHEDULES 4 AMENITIES 5 CODE OF CONDUCT & GENERAL RULES 6 FACILITY AGE RESTRICTIONS 7 MEMBERSHIPS / GUEST PASS 8-9 CANCELLATIONS / REFUNDS / RENEWALS 9 RENTALS 9 PARTY PACKAGES 9 FITNESS FLOOR 10 RUNNING/WALKING TRACK 10 GROUP FITNESS 11 PERSONAL TRAINING 11 THE COURTS (GYMNASIUM) 12 THE FIELDHOUSE & OUTDOOR TURF FIELD 12 LIL’ CHAMPS CHILD WATCH 13 AQUATICS CENTER 14 SWIMMING LESSONS 15 SPORT LEAGUES / ATHLETICS 16 PROGRAMS 16 SENIORS 16 FOOD & BEVERAGE 17 MERCHANDISE / CONCESSIONS 17 GIFT CARDS / MARQ MONEY 17 LOST & FOUND 17 WEATHER POLICY 17 BIOHAZARD POLICY 17 PHOTO & VIDEO POLICY 17 STATEMENT OF ACCESSIBILITY 17 PARKING 17 SPECTATOR POLICY 17 SURVEILLANCE & SECURITY 17 COMMENTS & SUGGESTIONS 17 EMERGENCY ACTION PLAN 17 WHAT’S INSIDE 3
4 CHAMPIONS CLUB FACILITY Monday – Friday 5:00am - 9:00pm Saturday 7:00am - 8:00pm Sunday 10:00am - 7:00pm FOR SPECIFIC AQUATICS CENTER HOURS PLEASE VISIT OUR WEBSITE WWW.EXPERIENCECHAMPIONSCLUB.COM LIL’ CHAMPS (CHILD WATCH) Ages 6 weeks – 9 years Monday – Friday 8:00am - 1:00pm 3:00pm - 7:00pm Saturday 8:00am - 1:00pm Sunday CLOSED HOLIDAY HOURS CLOSED MODIFIED HOURS Easter New Year’s Day Independence Day Memorial Day Thanksgiving Day July 3rd Christmas Day Labor ChristmasDayEveNewYear’sEve OF OPERATION Hours are subject to change without notice. Modified operating hours will be posted a minimum of one week in advance. SCHEDULESFACILITY Schedules are available with Guest Services and are posted on the website! Schedules are subject to change without notice. AVAILABLE SCHEDULES: The Courts (Gymnasium) Aquatics Center Group Fitness Classes HOURS
FITNESS FLOOR • Treadmills • Stair Masters • Ellipticals • Rowing Machines • Arc Trainers • Upright, recumbent, & spin bikes • Selectorized Strength Equipment • Free Weights • Functional Fitness Area PREMIER & ELITE FITNESS STUDIOS • Wood Sprung Floors • QueenAx Functional Training System • Precor Spin Bikes PERSONAL FITNESS STUDIO (3) • Wood Sprung Floors • Mirrored Wall • Ballet Barres • Sound System • Fitness on Demand TV (1) THE COURTS (Gymnasium) • 2 Courts with Drop-down Divider Screen • Volleyball / Basketball / Pickleball Capabilities • Adjustable Basketball Goals INDOOR TRACK • 1/16-mile (100M) Indoor Walking/Running Track LOCKER ROOMS (Women, Men, and Family) • Full and Half-size Lockers • Showers • Centrifuge Swimsuit Dryers • Family Changing Cabanas • Rentable & Day Use Lockers LIL’ CHILDCHAMPSWATCH • Supervised Child Watch • Designated Infant Area • Child’s Restroom • Outdoor Play Space AQUATICS CENTER • Three 20-yard Lap Lanes • Two Water Slides • Toddler Play Zone • Toddler Water Slide • Spa • Dry Sauna • Resistance Channel • Water Spray Cannons • ADA Chair Lift TERRACE • Water Play Feature • Private Cabanas HALL OF CLASSROOMSFAME(3) • Rental and Programming Space • Sink • Multi-purpose use • TV ALL STAR & MVP PARTY ROOMS (4) • Sink • Refrigerator & Freezer • Party Packages LIL’ PLAYGROUNDCHAMPS • Toddler & Youth Play Structure • Climate-controlled • Interactive Play Wall THE FIELDHOUSE (Indoor Turf) • 35-yard SyntheticMulti-purposeTurfField • One Soccer Goal • Fitness Equipment OUTDOOR TURF • 50-yard SyntheticMulti-purposeTurfField • Outdoor Lights • One Soccer Goal • One Field Goal *Availability of amenities may vary based on programming and events. AMENITIES 5
• Glass containers are prohibited.
• Proper attire and footwear must be worn in all areas of the facility. Gym shorts, t-shirts and/or sports bras are acceptable. Non-marking closedtoe athletic shoes are required in all fitness areas.
• You may not solicit in person or in writing on the premises. City of Southlake retains sole discretion to determine whether a member or guest is engaged in soliciting.
CODE &CONDUCTOFGENERALRULES
All guests visiting the facility are expected to exhibit appropriate behavior at all times while specialadmissionspectatingparticipating,orattendinganyprogram,eventormeeting.Thisincludesprograms,eventsandmeetingsthatmayormaynotrequireanfee,spectatingatathleticevents,andeventattendance.Thefollwingrulesareinplacetoensureguests’safetyandsatisfactionwhileenjoyingChampionsClub.
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• Guests need to help maintain a family atmosphere by showing courtesy and respect to all guests and facility Team Members.
• Loitering is not permitted.
• No guest shall behave in such a manner as to jeopardize the safety, health or well-being of themselves, Team Members, other guests or the facility. Such behavior, including abusive or profane language, may be grounds for expulsion.
Proper swimming attire is required for aquatic areas. The City of Southlake reserves the right to define inappropriate attire when necessary.
• Team Members reserve the right to remove anyone from the facility who is found in violation of the above rules or is otherwise disruptive to other guests.
• Guests utilizing facility equipment are responsible for its undamaged and timely return.
• No horseplay or misuse of equipment or of the facility will be permitted.
• A member or guest who violates established rules, policies or procedures is subject to disciplinary action up to and including expulsion.
• Members must scan their membership card or manually check in with Team Member.
• Any group wishing to host an organized event must receive advance written approval.
• Only Champions Club Team Members, authorized instructors and personal trainers performing within the scope of their duties may train or instruct guests. No unauthorized personal trainers, instructors, coaches or physical therapists are allowed to use Champions Club to train or instruct guests.
• Non-members must purchase a day pass, be registered for a class or present a free guest pass to use the facility.
• All injuries on premises must be reported immediately to a Team Member.
• Admission to Champions Club may be denied for the following reasons: suspected being under the influence of drugs or alcohol, evidence of contagious disease, and any person deemed detrimental by management to the safety of themselves or others.
• Guests playing music must utilize headphones unless authorized.
• All entrants to Champions Club must check in with Guest Services.
• Champions Club is not responsible for lost, stolen or damaged items or items left in lockers.
• Smoking, electronic cigarettes or use of any tobacco product is prohibited except in designated areas. The use of alcohol and illegal drugs are strictly prohibited on the premises of the facility.
• Parents or caregivers of participants in a class, visitors for facility rentals and spectators for sport leagues may enter facility but will not have access to facility amenities without a membership or day pass.
• Guests shall take direction from all facility Team Members.
• Pets are not permitted with the exception of active service animals of our guests and petrelated events.
Ages 0-6 Ages 7-11 Ages 12 & Older
Aquatics Center Terrace& Must be supervised by a caregiver age 16 or older. Care giver must be in pool with child 7 – 9 years old must have a caregiverresponsibleage16or older within the Aquatic Center 10 -11 years old must have a caregiver age 16 or older within the facility Have full access Sauna & Spa Do not have access Have full access Indoor Track Do not have access Must be supervised by a caregiver age 16 or older Have full access Lil’ PlaygroundChamps Must be supervised by a caregiver age 16 or older Must have a caregiver age 16 or older within the facility at all times Age 12-15 do NOT access.haveAge 16 and older have access childrensupervisingwhen
FACILITYAGEREQUIREMENTS
General Facility Must be supervised by a caregiver age 16 or older
AREA AGE REQUIREMENTS
Must have a caregiver age 16 or older within the facility at all times Have full access
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Athletic OutdoorFieldhouse,(Courts,TheSpacesTurf)
Must be supervised by a caregiver age 16 or older Must have a caregiver age 16 or older within the facility at all times Have full access
Fitness Floor Group Fitness Do not have access Do not have access Members ages 12-14 completemust a fitness orientation and be supervised by a caregiver age 16 or completingfullareMembersolderwhoage15haveaccessafter a fitness orientation
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YOUTH ADULT SENIOR Persons 3 years to 15 years old are eligible to purchase the youth membership Persons 16 years to 64 years old are eligible to purchase the adult membership Persons 65 years and older are eligible to purchase the senior membership for Champions Club
MEMBERSHIP DEFINITIONS & TYPES
Click here to see Champions Club membership pricing. Military discount 10% off eligible fee.
RESIDENT CORPORATE FAMILY Available to individuals who reside or own residential property in the City of Southlake Available to all current employees of a Southlake business or church. Individuals must show proof of current employment through a pay stub dated within thirty (30) days of enrollment. Available to families residing within the same household who are claimed on IRS taxes. Family memberships may have up to (1) additional individual, 16 years or older, designated on their family membership who is not claimed on their IRS taxes.
MEMBERSHIPS Members receive full access to all andAquaticsClubChampionsamenitiesincludingtheFitnessFloor,Center,TheCourts,LockerRooms,GroupFitness,TheFieldhouseOutdoorTurf,andLil’ChampsChildWatch.
PARTY OPTIONS
RENTALS
The following are available for rental within Champions Club:
*Please visit our website for the Champions Club Rental Policy.
The City of Southlake’s Champions Club provides everything you need to have a great party. Purchase the Ulitmate party package and get the party you want. We offer different options for hosting parties, including party packages and room rental opportunities for birthdays, end-of-season sports team parties, and other celebrations.
MEMBERSHIPSGUEST PASS Members receive free monthly guest passes to bring their friends or family to try out Champions Club! In order to utilize monthly guest passes, guests must be accompanied by a member. Member must check in at Guest Services to redeem guest pass.
PARTY PACKAGES
MEMBERSHIP RENEWALS, REFUNDS & MEMBERSHIPCANCELLATIONSRENEWALS
A Customer Adjustment Request (CAR) form must be submitted at least seven (7) business days prior to the next auto-payment date in order to stop the payment from being processed. All passes listed on the cancellation form shall be set for non-renewal for the next billing date. Membership may continue to be used up and through the date already purchased. Prorated refunds are not issued for memberships. DAY PASS Day passes, including child watch, are nonrefundable and non-transferable. Guest must have receipt for same day re-entry.
We offer a variety of party experiences at Champions Club! Our Guest Services team will help you plan the perfect party tailored to fit your needs. In addition to the packages below, there are several a-la-carte add-ons available to enhance your experience.
CHOOSE FROM THE FOLLOWING PARTY PACKAGES: Please contact us at (817) 748-8955 or Rentals@TheMarqSouthlake.com for more information!
Memberships are non-refundable, nontransferable and not eligible for freeze.
Memberships are auto-renewed on the activation date of each month
• Hall of Fame Multi-purpose Classroom(s) • The Courts (Gymnasium) • The Fieldhouse (Indoor Turf Field) • Outdoor Turf Field • Aquatics Center • All Star & MVP Party Room(s) • Outdoor Cabana(s) • Fitness Studio(s) • Full and Half Lockers • Full Facility & Lock-ins 9 • Champs Party Package • Ulitmate Party Package
MEMBERSHIP REFUNDS/TRANSFERS/FREEZE
MEMBERSHIP CANCELLATION
Champions Club is the perfect location for hosting corporate events, meetings, parties, lock-ins and other memorable occasions. Reservations may be made up to 6 months in advance. All members receive a 20% discount on current rates for facility rentals.
• TV stations are set for family friendly viewing.
RULES
• Please allow other guests to work onto a machine between sets.
• Cell phone use prohibited.
use • Please Re-Rack Your Weights • Please Sanitize Equipment Before & After Use • Appropriate Gym Attire Must Be Worn – No Jeans or Flip Flops • Please Do Not Slam the Weights • Allow Others to Work In • Share the Space • Be Considerate of Others
• Cell phone use prohibited.
• Guests 11 and under are not permitted on the Fitness Floor.
FITNESSRULESFLOOR
• Closed toe, non-marking shoes are required.
• The inside lane is for walking and the outside lane is for running. Closed toe, non-marking shoes are required.
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• Children 7–11 years of age must be supervised by a caregiver age 16 years or older.
• All weights and equipment must be returned to appropriate storage.
• Only Champions Club Team Members, authorized instructors and authorized personal trainers are permitted to train and instruct in this facility.
• Racing on the track is not permitted. Do not impede guests using the track while entering or exiting. intended
• The track may not be used to observe activities on The Courts.
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• Children ages 12–14 must supervised by a caregiver age 16 or older.
• Do not drop, slam or bang weights.
• Guests must clean equipment before & after each use.
• Only beverages in a closed container are permitted.
FITNESS FLOOR
• Strollers and baby joggers are allowed provided they don’t impeed track use. No horseplay or misuse of equipment will be tolerated.
• Please limit cardio workouts to 30 minutes if other guests are waiting.
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• Belts, clothes with rivets, sandals and open-toed shoes are prohibited.
• Please notify a Team Member immediately of any malfunctioning equipment.
RUNNING / WALKING TRACK
• Direction of travel is changed daily as indicated on sign at entrance to track and must be adhered to by all users.
• Stopping on the track is not permitted.
• All guests ages 12–15 must complete a Fitness Orientation before using equipment. Ages 12-14 must wear a wrist band at all times while on the fitness floor after completion of their Fitness Orientation.
• No horseplay or misuse of equipment will be tolerated.
The Fitness Floor includes a variety of cardio machines: treadmills, elliptical trainers, stair climbers and exercise bikes. Our weight training section contains selectorized machines, a selection of free weights and barbells, flat and adjustable weight benches, and Smith machines. There is also a section of fitness equipment comprised of stability balls, plyometric boxes, stretching mats, resistance bands, etc. Fitness orientations are free of charge, available to all guests and required for youth ages 12–15.
• Food is prohibited.
• Guests 6 and under are not permitted on track.
GYM ETIQUETTE 101 • No Horseplay • Only use equipment for
• Individuals must pick up a club pass at the Guest Services Desk prior to class. Space is limited and open on a first come, first served basis.
GROUP FITNESS Champions Club offers a wide variety of fitness programs. A group fitness class schedule can be obtained at Guest Services or online. Group fitness has a full line-up of both water and land programs with nationally certified instructors. Fitness orientations are free of charge, available to all guests and required for youth ages 12–15.
• Pesonal Trainer or fitness Staff will provide individual fitness assessment prior to first session.
• All group fitness classes are 50 minutes.
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• Sessions must be used within one calendar year of purchase date.
• Services must be paid in full before training with a personal trainer.
• Children ages 12–14 must be accompanied in class by a responsible caregiver.
The Marq Southlake is proud to have a personal training program at Champions Club. Personal training packages can be purchased at Guest Services Desk. All personal trainers at Champions Club are certified and licensed personal trainers. 11
• Group fitness passes are available 20 minutes prior to the class start time.
• 50+ group fitness classes are offered weekly and are free of charge for members. Non-members can access group fitness classes with the purchase of a facility day pass.
PERSONALTRAINING
• Champions Club offers both Individual, partner training and small group.
• Passes must be submitted to team member prior to class entry.
• The full fee will be charged for “no-shows,” guests who arrive more than 15 minutes late without proper notice, and guests who cancel with less than 24 hours before their scheduled session.
• Members and non-members may purchase personal training packages.
• Sessions are non-refundable and nontransferable outside of member account. Sessions are purchased through Champions Club and not through the individual personal trainer.
• A trainer will be assigned to participants based on availability and specialization.
• Each personal training session is 50 minutes.
• No active use of strollers is permitted.
• Anyone participating in open play must share spaces equally.
• Guests utilizing facility equipment are responsible for its undamaged and timely return.
• Full court basketball will be allowed as scheduled.
• League participants and spectators must check in at Guest Services.
• Metal cleats are not permitted on turf..
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• Exclusive use of a space is only permitted through rental. Organized practices are not allowed without a rental. Usage of fitness equipment on the turf must be used in accordance with the Fitness Floor rules.
• Pick-up games are voluntary and must be non-contact, rules/fouls are called at player discretion.
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• Children age 6 or younger must be supervised by a caregiver age 16 or older.
RULES
THE COURTS, THE FIELDHOUSE, OUTDOOR TURF
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• No dunking, hanging on rims/court divider or pulling on nets. Goals may be lowered with Team Members assistance by guest request. • Food is prohibited. Only beverages in closed containers are permitted.
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• If equipment is set up on a space, permission must be given by a Champions Club Team Member to use space.
• Only program participants or rentals are permitted in space when a program or rental is being conducted.
• Keep all balls and other equipment away from light fixtures, ceiling and windows.
• Bats and hard balls (lacrosse, softball, baseball, etc...) are prohibited
A calendar stating gym availability may be obtained at Guest Services or online.
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• Outdoor Turf will close for storms that include lightning, thunder or tornado warnings.
• Children age 7–11 must have a caregiver age 16 or older in the building. Closed toe, non-marking shoes are required.
SIGN-OUT
• Please refer to Page 19 (EMERGENCY ACTION PLAN). Lil’ Champs Phone Save this number: 817.203.4669
• Children who have been ill within 72 hours are not allowed to enter Lil’ Champs.
ACTIONEMERGENCYPLANPROCEDURES
• Children must refrain from causing bodily harm to other children and Team Members.
• Participants must be signed in by a caregiver at least 16 years old at Lil’ Champs Desk prior to entering Lil’ Champs.
• Team Members is not permitted to change diapers, assist in toileting or administer medication.
• Only parents may update the authoprized pick-ups on account.
• Caregiver must remain in Champions Club during child’s visit.
13 CHAMPSLIL’CHILDWATCH
• Only parents or caregivers indicated in the participant’s account that are at least 16 years old may pick up a child from Lil’ Champs.
Lil’ Champs is an active play environment that encourages children to interact with others of similar age and interest. Active play components include age appropriate games, toys, arts and crafts, music and many more stimulating activities.
• Caregiver must follow proper check-in and check-out procedures. • Footwear is required.
• If Lil’ Champs has reached capacity, children will be added to a first-come-first serve waitlist and contacted when space is available.
SIGN PROCEDURESIN/OUT
• Caregivers will be contacted if child cries excessively for more than 10 minutes.
SIGN-IN • Account shall store household information including photos of participants and authorized caregivers for pickup, medical information, emergency contacts and any other special notes.
• In the event that an authorized individual arrives late to pick-up, the following actions may occur:
• Written warning and documentation on household account
• Written notification to parent/caregiver requesting a conference with Team Member
DISCIPLINE
• Discipline shall follow the City of Southlake’s Fair Play and Behavior Guidelines.
• Lil’ Champs Team Members communicate with caregivers primairly via text message from the number listed above.
• Children may be left for a maximum of two (2) hours per visit.
• No more than 8 infants will be accepted at one time.
• Outside toys, food, and drinks are not permitted.
• Participants must have a valid Champions Club membership or Lil’ Champs day pass to enter.
• Age requirement: 6 weeks – 9 years old.
LATE PICK-UP
• Caregivers must adhere to the posted hours for pick-up and their visit expiration time.
• Team Members-to-infant ratio may not exceed 1:4.
• Children must refrain from damaging equipment of facility. Caregiver may be liable for replacement fees.
• Lil’ Champs spaces are on a first-come-first serve basis. No reservations accepted.
• Caregiver will not be allowed beyond the gate.
• Team Members-to-child ratio may not exceed 1:7.
• Authorized caregivers whose photos are not stored in the Connect App shall be required to show photo ID to match against the child’s authorized pick-up list and will be asked to take a photo to add to the account.
Lil’ Champs entry is no additional fee for members and $5 for Family no child watch members and nonmembers.
• Caregiver and children must show respect to all users and Team Members.
RULES
• Suspension of Lil’ Champs child watch privileges
Team Members reserves the right to deem attire as inappropriate.
GENERAL RULES
• Only masks that do not contain glass lenses may be used. Masks must be clearly marked as having plastic lenses; masks that are not marked will be treated as containing glass lenses and are not permitted.
• Only soft, hand-size toys are permitted. Toys are not to be thrown across the pool.
• Children 6 and younger must be supervised by an adult. The adult does not need to be in the pool but should be in the toddler area.
• No life jackets or water shoes may be worn while riding the slides.
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• Rider must remain seated while on the slide. No headfirst entry. Do not attempt to climb up the slide.
• Children age 6 and younger must be supervised by a caregiver age 16 or older. Caregiver must be in pool with child
• Children ages 10-11 years old must have a caregiver age 16 or older within the facility at all times.
• Admission to the Aquatics Center may be denied for the following reasons: open wounds or sores, new tattoos less than 3 weeks old, and any person deemed detrimental by management to the safety of themselves or others.
• For the health of all swimmers, individuals wearing diapers are required to wear swim diapers.
• Changing diapers poolside is not permitted.
• Team Members reserves the right to discontinue toys or behaviors at any time and enforce other rules as necessary to maintain a safe environment.
• The following behaviors will not be tolerated and are grounds from removal from the facility: profane, abusive language; running, dunking, roughhousing and extended breath holding; throwing, climbing or standing on another person, including chicken fighting; excessive public displays of affection, failure to follow lifeguard instructions.
TODDLER AREA
TOWER SLIDES
• Guests must be at least 42 inches tall to ride the tower slides. Weight limit is 300 pounds.
• No running, dunking or horseplay in the pool area.
Our Aquatics Center has something for everyone! In addition to zero-depth entry and a toddler water slide, it also has a resistance channel, three lap lanes, an open swim area, sauna and spa. Kids big and small won’t want to leave without racing down one of our two large water slides! The Outdoor Terrace features water play features, private rentable cabanas and a lounge area.
• No headfirst entry into the pool.
AQUATICS CENTER
• A proper swimsuit is required to use all slides and enter the bodies of water (pool and spa). A proper swimsuit is defined as an item of clothing designed to be worn in a water environment. Street clothes, long flowing clothing or gym clothes do not qualify as a swimsuit. Swimsuits that are excessively revealing or provocative, including but not limited to transparent material, mesh material, thongs, tangas and G-strings, will not be allowed.
• Only U.S. Coast Guard approved floatation devices are allowed.
• Children ages 7–9 years old must have a caregiver age 16 or older within the Aquatic Center at all times.
• Children ages 12 and up have full access to the Aquatic Center
• Food and drinks may only be consumed at the tables.
• Riders should exit the run out immediately after landing. Only one rider at a time in the slide. Follow Slide Dispatchers instructions.
• Place a clean, dry towel between your body and the sauna bench.
• Swimmers will not be permitted to engage in extended breath holding.
PRIVATE SWIM LESSONS
• Clothing is required while in the sauna.
• Guests must shower before entering the sauna and when leaving the sauna to enter the pool or spa.
• Guests should limit time in the spa to 15 minutes.
• Guests who are in poor health, are pregnant, or are suffering from a chronic health condition, immune disorder, respiratory condition or cardiac condition should not use the spa without consulting a physician.
Private swim lessons are 30 minutes in length and are available for all skill levels ages 3 and up. Classes are held during normal operation times and are set up between the participant and Aquatic Team Members. Please contact ZMiller@TheMarqSouthlake.com for more information. Only Champions Club Team Members and authorized instructors performing within the scope of their duties may train or instruct guests. No unauthorized instructors, coaches or physical therapists are allowed to use Champions Club to train, instruct or give feedback to guests.
• Swimmers may use training equipment (kickboards, pull buoys, hand paddles, fins, masks, snorkels, etc.) in the lap lanes but not in other areas of the pool.
• Guests who are in poor health, are pregnant, or are suffering from a chronic health condition, immune disorder, respiratory condition or cardiac condition should not use the sauna without consulting a physician.
• To use the sauna, guests must be 12 years of age or older.
• Remove all jewelry before entering the sauna to prevent burns.
• The sauna is a quiet space; please keep talking and noises to a minimum.
• Swimmers may have a closed water bottle on the deck in the lap lane area.
SPA RULES
• Rider must stay on their back with their arms crossed while riding the slide. No turning around, rolling over or going headfirst.
• A maximum of 10 guests are permitted in the sauna at a time.
LAP LANES
• Swimwear with exposed zippers, buckles, rivets or exposed metal ornamentation is not permitted. Only swimsuits may be worn in the slide.
• A maximum of 20 guests are permitted in the spa at a time.
• Please see the website for the lap swim schedule.
• Swimmers in the lap lanes must be swimming from wall to wall. Swimmers should not stop or change direction in the middle of a lane.
• Swimmers should circle swim to allow for more than one swimmer per lane.
• Guests should limit time in the sauna to 10 minutes.
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• To use the spa, guests must be 12 years of age or older.
• Guests should not fully submerge their body in the spa.
• Persons who are pregnant or have heart or back problems should not ride the slide.
SAUNA RULES
• Hydrate properly before and during time in the sauna. Colored and flavored drinks must be stored outside the sauna. Only water bottles are allowed inside the sauna.
• Guests should refrain from spitting in the sauna.
• Riders may not attempt to stop, stand, kneel or climb back up the slide.
• Guests should refrain from pouring any liquids on the electric heater due to risk of fire and damage to the heater.
SENIORS
ATHLETICS LEAGUES AND PROGRAMS
Champions Club senior membership provides active adults ages 65 and better full access to all benefits and amenities. Seniors may purchase a day pass or a monthly membership to have unlimited access to the Champions Club facility. Champions Club members 55 and better also receive a complimentary membership to the Southlake Senior Activity Center. The Senior Activity Center hosts weekly card games, special events, trips, educational classes, dances and more. Many programs at the center are offered through community partner agencies and volunteer programs. Members have a variety of opportunities to socialize with friends and keep the mind, body and spirit engaged in meaningful pursuits. For more information on upcoming events at the Senior Activity Center, please visit www.SouthlakeSeniorCenter.com. 16
The City of Southlake offers a wide array of programs, athletics, and activities for all ages. Whether you’re looking for fun an athletic league, dance class, sports clinic, technologu class, or an awesome kids summer camp, you’ll find it in Southlake Parks and Recreation!
A guest is not required to have a membership to Champions Club in order to participate in programs. Members do receive a 20% discount and priority early registration on all programming held at Champions Club. All youth programming shall follow guidelines as outlined in the City of Southlake’s Standards of Care and the Fiar Play and Behavior Policy. Please refoer to our website for all current program offerings and out program refund policy.
Due to health risks, all biological releases are treated as contamination and require immediate action. Champions Club will close any area contaminated by body fluids in accordance with Centers for Disease Control until the area has been properly sanitized.
EMERGENCY ACTION PLAN
FACILITY WEATHER POLICY
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Due to recommendations from the National Lightning Safety Institute, American Red Cross, Centers for Disease Control and National Weather Service, the pool areas, spa and outdoor water play feature will be closed during storms with lightning. Guests will be moved away from the pool edge. For storms that include the threat of hail, high winds, intense lightening, dangerous thunderstorm warning, tornado warning, or tornado watch, guests will be moved out of the Aquatics Center due to glass skylights and windows.
The City of Southlake encourages participation by everyone. If you or a family member have special needs and would like to participate in a program or use a facility, we will make reasonable accommodations to meet your needs. Please notify a team member if any accommodations are needed for successful inclusion in a program or service in accordance with the Americans with Disabilities Act. Champions Club permits the use of service animals within the facility. If you have additional questions or concerns, contact us at (817) 748-8955.
MARQ MONEY
COMMENTS SUGGESTIONS&
BIO-HAZARD POLICY
GIFT CERTIFICATES
LOST & FOUND
PHOTOS & VIDEOS
The City of Southlake continually strives to provide quality programs and services at Champions Club. Please take the time to tell us how we are doing and provide suggestions for improvement. We consider every comment and suggestion we receive. To share your thoughts, feel free to contact Champions Club at (817) 748-8955, or email Info@ TheMarqSouthlake.com
The City of Southlake is not responsible for lost or stolen items. If you find another’s personal items, please turn them in to a Champions Club Team Member. If you are missing an item, please inform Guest Services, who will check the lost and found for your item.
SPECTATOR POLICY
Champions Club is a controlled access facility. All persons entering the facility must have a current membership, purchase a day pass, participate in a fee-for-service recreation program or be a spectator of recreational events. Spectators are prohibited from utilizing the facility and may not participate in any program or use equipment. Spectators seeking full access to Champions Club have the option of purchasing a day pass.
Photos and video footage are periodically taken of participants and spectators in class, during a special event, in an athletic program and at Champions Club. Photos and video footage are for the sole use of the City of Southlake and may be used in any City of Southlake publications. All photos are the property of the City of Southlake and will not be distributed to private entities. For more information, please contact us at (817) 748-8955, or email Info@ TheMarqSouthlake.com
• In the event the Aquatics Center closes for weather, the terrace and outdoor turf will also close.
Gift certificates make great gifts for any occasion. Gift certificates also make excellent corporate gifts for employee rewards. They can be used to enroll in recreation programs or to purchase passes at Champions Club. Gift certificates can be purchased with Guest Services or online.
PARKING Cars, trucks and motorcycles must park in a marked parking space. Disabled parking is available and marked accordingly. A valid disabled parking tag or license plate is required. Electric vehicles must be charging in order to park in designated electric vehicle parking spaces. Parking violators may be towed at the owner’s expense. Please note that the lot in front of Legends Hall is strictly for Senior Activity Center parking Monday – Friday 9am – 4pm.
INFORMATION
SURVEILLANCE & SECURITY Champions Club is protected by 24-hour audio and video surveillance. Cameras are in use, and you may be recorded to aid in the prosecution of any crime committed against this facility. Champions Club is protected by a security patrol officer all hours of operation. The City of Southlake recommends all visitors and members of Champions Club hide their things, lock their cars and take their keys. If you see suspicious activity, call 911.
FOOD & BEVERAGE
Merchandice and food and drink concession items are available at the Guest Services desk. Itens may vary seasonally.
As a general rule, youth programming will follow CISD weather closures. Adult programming will take place unless notified by Champions Club. Visit the Champions Club website for additional information. Facility will only close when the City deems neccesary.
AQUATICS CENTER WEATHER POLICY
Marq Money allows you to access funds loaded or deposited on your member account. Marq Money will remain on your account until it reaches $0 and cannot be overdrawn or used toward membership renewal.
TRAINING DRILLS
If an emergency occurs, Team Members will direct all guests based upon the nature of the emergency to ensure their safety and welfare.
Food and beverages are permitted in designated areas only. No food is permitted in The Courts, Fitness Floor, Outdoor Turf or The Fieldhouse. Beverages in closed containers are permitted in The Courts, Fitness Floor, Outdoor Turf and The Fieldhouse. Guests are invited to bring coolers, food and beverages to the Aquatics Center (no glass or alcohol).
Champions Club will utilize “live” drills to maintain a high level of readiness and training for our Team Members. Live drills may coordinate with multiple areas of Champions Club and other city departments. Live drills may be conducted at any time and without notice. Please follow all Team Members instructions during drills or emergencies.
MERCHANDISE & CONCESSIONS
A primary objective of the City of Southlake is to provide the safest possible parks, facilities and programs for the public’s use and enjoyment. Therefore, each Team Member at Champions Club has received a copy of the Emergency Action Plan and has participated in training and drills conducted to familiarize themselves with the plan and the necessary procedures during an emergency situation.
Children who are in Lil’ Champs will remain with Team Members at all times. Anyone under the age of 16 will only be released to a parent or responsible caregiver.
Guests may not take photo, video or audio recordings of other guests or Team Members without permission. Guests may not use an electronic device equipped with a camera in any of the locker rooms or Family Changing Rooms.
STATEMENT ACCESSIBILITYOF
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