September 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Serving
Target = Below Benchmark Average
Police
Fire
3.6 minutes
6.4 minutes
Violent Crime September 2020 to September 2022
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving REDI & Voluntary Code Compliance •
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Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI
80%
100%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the sysSeptember 2022 tem-wide average power outage duration per cusRock Hill SAIDI tomer. 114.3 minutes The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has September 2022 greatly impacted 455 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
Engaging
Fit 2 Fly 5K The “Fit 2 Fly 5K” is in its second year as the airport’s only run on the 5,500-foot runway. 293 participants, including 38 kids came out to pound the tarmac, over a hundred more that at 2021’s event.
Battle of the Carolinas The one year anniversary of Miracle Park celebration culminated with the Battle of the Carolina baseball game on September 19. Rock Hill Miracle League team played Charlotte in a game where everyone came out a winner.
photos: Miracle Park Facebook 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor.
Planning Permits
Clean & Green
Congratulations to the Rock Hill Clean & Green board members for receiving the Keep South Carolina Beautiful Affiliate Recognition Award. Their hard work helps keep City of Rock Hill, SC Clean & Green! Thank you to the Rock Hill City Council and Mayor Gettys for all your support!. 4