Monthly Performance Report October 2022

October 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main ini a ves.

Serving embodies our commitment to the community.

Engaging represents our responsibility to ac vely communicate and connect with our residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance informa on, please see reports and dashboards at www.cityofrockhill.com/transparency

Public Safety Response Time

Serving

Target = Below Benchmark Average

Police

Fire

3.7 minutes

6.3 minutes

Violent Crime October 2020 to October 2022

The local rate of violent crime follows the na onal trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number.

In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.

Serving REDI & Voluntary Code Compliance 



Voluntary Compliance

Resource Educa on & Development Ini a ve (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with addi onal resources appropriate to neighborhood needs. Sunset Park was added in FY2022.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance a er a cita on.

City

REDI

85%

96%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers Utilities customers have new options for conducting business with the City.  By Phone  Online  Bank Draft  Drive Thru  Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

U li es—Electric Reliability 

System Average Interrup on Dura on Index (SAIDI) measures the sysOctober 2022 tem-wide average power outage dura on per cusRock Hill SAIDI tomer.

119.4 minutes  The SAIDI target for Rock Hill is less than 145.87 minutes.  US Energy Informa on Administra on na on-wide average, of repor ng electric distribu on systems, is 255 Minutes (2019).

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‘REC in a Box’ Par cipants 

Recrea on, Educa on and Community (REC) in a Box began in FY2019.  COVID-19 has October 2022 greatly impacted 1,476 Par cipants all Parks, Recreaon & Tourism (PRT) programs including REC in a Box.  REC in a Box restarted programs in June 2020, a er the ini al COVID-19 shutdown.

Engaging Let’s Talk On October 27, Rock Hill invited community resources and leaders an event and resource fair to "Let's Talk"... youth violence, mental health and bullying.

This free and open to the public event, provided a endees with much needed resources on various struggles our youth encounter on a daily basis and gave them an opportunity to sit down with community leaders to discuss the ongoing issues at hand.

Thank you to all who came out and we look forward to con nuing these discussions.

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Growing



Private Investment

Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor.

Planning Permits

Change in Speed Limit Effec ve October 25, the default speed limit from 35 MPH to 30 MPH for residen al areas unless otherwise posted. This is consistent with State standards..

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