May 2021 Monthly Performance Report COVID-19 Related Milestones The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving Violent Crime
May 2019 to May 2021
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March 13, 2020 —Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect September 14—Rock Hill local face covering extended indefinitely January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted May 18—Rock Hill Piedmont Community Vaccination Clinic transitions to smaller space
The effect of COVID-19 on the criminal justice system, both locally and nationally, is still to be fully understood; however, incidents of violent crime have increased in Rock Hill. This will continue to be monitored as COVID restrictions change.
Public Safety Response Time (minutes)
Police
Fire*
3.6
n/a
*Fire response time from December 2020 to May 2021 has been not been available due to a change in dispatching software.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
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Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
88%
100%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center—Wait Time •
Utilities is in the final stage of updating all customers to new meters.
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Customers in May were affected by the following: ▪ Utility disconnections resumed on June 15, 2020. ▪ Customers encouraged to use online options.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the system-wide average power May 2021 outage duration per SAIDI customer. 49.1 Minutes The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has May 2021 greatly impacted 125 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Rock Hill Piedmont Community Vaccine Clinic On Tuesday, May 11, the Community Vaccine Clinic administered the 50,000th vaccine. The next week , on May 18, the South Carolina Department of Health and Environmental Control (SC DHEC) named the clinic as a “Community Hero” in recognition of the 50,000 vaccine milestone. “The Rock Hill-Piedmont Medical Vaccination Clinic is an incredible example of how community-driven partnerships are absolutely necessary to supporting such a massive effort as a statewide vaccination plan during an unprecedented pandemic,” said Dr. Edward Simmer, DHEC Director. For more visit cityofrockhill.com/COVID19
COVID-19 & Tax Revenue May 2021 revenues continue to reflect good recovery from the impact of the coronavirus response in South Carolina. While there is a slight decrease in overall utility consumption revenue, our collections rates remain strong. Rock Hill Finance continues to carefully monitor revenue numbers and adjust expenditures as necessary to stay within budget. Utility collections are at 102% for the fiscal year indicating strong economic recovery. The number of customers requiring payment arrangements decreased in May to 216 compared to 290 in April 2021. During the mild weather months collections staff work to get customers back on track before the hotter months of Summer when utility costs tend to be higher. The year-to-date Hospitality tax fund collections continue to increase and have reached 104.1% of the prior year. Restaurant tax year to date is at 107.8% and lodging tax is recovering more slowly, but improving, at 88.6% to reach the combined H-Tax fund of 104.1%. Pre-COVID we would have anticipated an 8% growth in the Hospitality Tax Fund due to the opening of the Sports and Event Center. H-Tax expenses are being adjusted accordingly, primarily through reduced seasonal staff expenses, to stay within budget overall.
Photo courtesy SC DHEC website
Therapeutic Recreation Participants May 2021
28 program participants
The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances. 3
Growing
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Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
City of Rock Hill Recruiting As Rock Hill grows, so does the City’s need for new employees. Employees are the City’s most valuable asset and with Human Resources at the forefront, the City strives to attract those that are also committed to providing friendly and caring services to Rock Hill residents. As the job market becomes more competitive, the City works to offer internships and apprenticeships to help people develop their skills and obtain licenses and/or certifications.
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Private Investment
Plan Review Time