March 2023 Monthly Report

The City of Rock Hill has developed a service strategy with three main initiatives.

Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.

This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency

March 2023 Monthly Performance Report Serving

Violent Crime

March 2021 to March 2023

The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” offenses drive the violent crime number. In 2022, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.

Serving

REDI & Voluntary Code Compliance

• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.

• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

Voluntary Compliance

City REDI Neighborhoods

90% 95%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers

Utilities customers have new options for conducting business with the City.

• Curbside Service

• By Phone

• Online

• Bank Draft

• Drive Thru

These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

Utilities—Electric Reliability

• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.

March 2023

Rock Hill SAIDI

110 minutes

• The SAIDI target for Rock Hill is less than 145.87 minutes.

• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 476 Minutes (2021).

‘REC in a Box’ Participants

• Recreation, Education and Community (REC) in a Box began in FY2019.

• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.

March 2023

245 Participants

• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.

Engaging

The Works!

High school students in the area who are interested in entering the workforce immediately after high-school graduation are able to participate in this free career exploration program. students were able to learn all about the Rock Hill South Carolina Police Department and meet officers/

Growing

Private Investment

• Private Investment strategic goals are as follows:

* Support private development in the Albright/Saluda Corridor.

Planning Permits

Mayor Gettys Interview Series

The Mayor sits down with Dr. Stacey Moore, President of York Technical College. They discuss workforce development, upcoming growth of the healthcare programs, campus expansion and renovations, and the important role York Tech serves in the community. Interview with Dr. Stacey Moore, President of York Technical College - YouTube