March 2021 Monthly Performance Report COVID-19 Related Milestones The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
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March 13, 2020 —Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect September 14—Rock Hill local face covering extended indefinitely January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted
Violent and Property Crimes March 2019 to March 2021
Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime. This will continue to be monitored as COVID restrictions change.
Public Safety Response Time (minutes)
Police
Fire*
3.3
n/a
*Fire response time from December 2020 to March 2021 has been not been available due to a change in dispatching software.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
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Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
93%
100%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center— Wait Time •
Utilities is in the final stage of updating all customers to new meters.
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Customers in March were affected by the following: ▪ Utility disconnections resumed on June 15. ▪ Customers encouraged to use online options.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the system-wide average power March 2021 outage duration per SAIDI customer. 136.48 Minutes The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has March 2021 greatly impacted 0 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Rock Hill COVID-19 Response Rock Hill continued operating the Rock Hill Piedmont Community Additionally, changes at the state-level affected the local Face covering ordinance, which was lifted on March 22. For more visit .cityofrockhill.com/COVID19
Rock Hill Piedmont Community Vaccine Clinic volunteers.
Therapeutic Recreation Participants March 2021
64 program participants
COVID-19 & Tax Revenue March 2021 revenues continue to reflect good recovery from the impact of the coronavirus response in South Carolina. While there is a slight decrease in overall utility revenue due to decreased consumption, our collections rates remain strong. Rock Hill Finance continues to carefully monitor revenue numbers and adjust expenditures as necessary to stay within budget. Utility collections are at 102% for the fiscal year indicating strong economic recovery. The number of customers requiring payment arrangements dropped in March 2021 to 287 from 361 in February. The number of customers citing a COVID 19 related financial hardship as a reason for needing a payment arrangement decreased from 67% in February 2021 to 57% in March 2021. During the mild weather months of Spring collections staff are working to get customers back on track before the hotter months of Summer when utility costs tend to be higher. Revenue from Sports Tourism continue to be impacted by COVID. Overall Hospitality tax fund collections increased from 92.6% of the prior year in February 2021 to 94.4% in March 2021. Restaurant tax year to date is at 99.3% and lodging tax is at 74.2%. Pre -COVID we would have anticipated an 8% growth in the Hospitality Tax Fund due to the opening of the Sports and Event Center. H-Tax expenses are being adjusted accordingly, primarily through reduced seasonal staff expenses, to stay within budget overall. The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances. 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Plan Review Time
“Rock Hill For All” Mural (in progress) The Arts Council of York and the Community Relations Council of Rock Hill commissioned the “rock Hill For All”, each letter painted by a different local artists. This mural, on Caldwell Street is a part of Only in Old Town’s Mural Mile project. 4