June 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main ini a ves. Serving embodies our commitment to the community. Engaging represents our responsibility to ac vely communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
COVID‐19 Related Milestones
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance informa on, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving Violent Crime
June 2019 to June 2021
The effect of COVID-19 on the criminal jus- ce system, both locally and na onally, is s ll to be fully understood; however, incidents of violent crime have increased in Rock Hill. This will con nue to be monitored as COVID-19 related behaviors change.
March 13, 2020 —Ini al Governor’s declara on of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declara on of State of Emergency April 3—State closure of non-essen al businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facili es opened; reserva ons required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect September 14—Rock Hill local face covering extended indefinitely January 22, 2021—Rock Hill Piedmont Community Vaccinaon Clinic opens March 22—Rock Hill local face covering ordinance li ed May 18—Rock Hill Piedmont Community Vaccina on Clinic transi ons to smaller space June 6—State COVID-19 State of Emergency expires June 27—Pandemic unemployment assistance ends in SC
Public Safety Response Time Police
Fire*
3.6 minutes
n/a
*Fire response Ɵme from December 2020 to June 2021 has been not been available due to a change in dispatching soŌware.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance
Resource Educa on & Development Ini a ve (REDI) target specific neighborhood Catawba Terrace with addi onal resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance a er a cita on.
City
REDI Neighborhood
87%
76%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center—Wait Time
U li es is in the final stage of upda ng all customers to new meters.
Customers in June were affected by the following: ▪ U lity disconnec ons resumed on June 15, 2020. ▪ Customers are encouraged to use online op ons.
U li es—Electric Reliability
System Average Interrup on Dura on Index (SAIDI) measures the system-wide average power outage dura on per June 2021 customer. The SAIDI target is less SAIDI than 160.18 minutes. 45.5 Minutes Crews are mobilized to lessen the dura on of issues and equipment automa on is deployed to minimize the impact of events. 2
‘REC in a Box’ Par cipants
Recrea on, Educa on and Community (REC) in a Box began in FY2019. COVID-19 has June 2021 greatly impacted 488 Par cipants all Parks, Recreaon & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs a er the ini al COVID-19 shutdown in June 2020.
Engaging
Rock Hill’s First Poetry Fes val Rock Hill Poet Laure e, Angelo Geter, spearheaded the One Work Poetry Fes val June 4—6, 2021. During the three day fesval there were workshops, open mic events, performances, reading, live music, compe ons, and public art. According to the event website, “The goal of the fes val is to expose the Rock Hill community to the power of poetry and celebrate the countless ways that it impacts our lives. The fes val will engage par cipants of all ages in a variety of ac vi es that highlight the various mediums that poetry can exist.” Alexandra Aradas was awarded the tle of Rock Hill Youth Poet Laure e at the fesitval. Expect to see this event again next year. For more informa on: h ps://onewordpoetryfes val.com/
Therapeu c Recrea on Par cipants June 2021
31 Program Par cipants 67 Camp Arc Par cipants
COVID-19 & Tax Revenue June 2021 revenues con nue to reflect good recovery from the impact of the coronavirus response in South Carolina. While there is a slight decrease in overall u lity consump on revenue, our collecons rates remain strong. Rock Hill Finance con nues to carefully monitor revenue numbers and adjust expenditures as necessary to stay within budget. U lity collec ons for the fiscal year were 101% of the amount billed due to collecons of prior year balances. The number of customers requiring payment arrangements decreased in June to 256, down from over 500 at one point during the fiscal year. During the mild weather months collec ons staff work to get customers back on track before the ho er months of Summer when u lity costs tend to be higher. The year-to-date Hospitality tax fund collec ons con nue to increase and reached 106% of the prior year collecons, and 102% of pre-COVID-19 collecons. Absent impacts from COVID-19 we would have an cipated about $700,000 to $800,000 more in H-tax and A-tax revenues than we collected. Collec ons are good though and have been posi vely impacted from the opening of the Sports and Event Center. H-Tax expenses have been adjusted accordingly, primarily through reduced seasonal staff expenses, to stay within budget overall. The City will con nue to monitor the changing circumstances of the public health response and its impact on the City finances. 3
Growing
Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Iden fy and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.
Plan Review Time
Photo: Brandon Todd/Carolina Panthers
Dona on to Miracle Park Carolina Panthers Chari es along with the Tepper Founda on made significant dona ons to the Miracle Park project of $200,000 and $500,000 respec vely. The announcement of the gi was made at an event held on Tuesday, June 8. 4