July 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
Public Safety Response Time Target = Below Benchmark Average
Police
Fire
3.8 minutes
6.3 minutes
Violent Crime July 2020 to July 2022
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving REDI & Voluntary Code Compliance •
•
Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI
81%
83%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
• •
2
System Average InterrupJuly 2022 tion Duration Index (SAIDI) Rock Hill SAIDI measures the system-wide average power outage du130.25 minutes ration per customer. The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
•
Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has July 2022 greatly impacted 1,630 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
Engaging MASC Award On July 16 the Municipal Association of South Carolina recognized Rock Hill for the Community Vaccination Clinic that operated in 2021. Rock Hill lead a coalition that included Piedmont Medical Center and the SC Department of Health and Environmental Control to create and run the community clinic, vaccinating thousands in the community. https://www.masc.sc/Pages/ municipalities/achievementawards/22-Rock-Hill.aspx
Adidas Basketball 3 Stripes Select Basketball Championship was held in early July at the Rock Hill Sports and Events Center. 3
Growing
•
Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
S&P Global Rating The City of Rock Hill’s Combined Utilities system has received an increase in its credit rating from A to A+. S&P’s increase in rating of the Rock Hill Utilities system reflects the utility's strong financial performance trend, indicating some but low credit risk; potentially making borrowing easier and less expensive. For more information on data points enumerating Rock Hill’s performance, please see https:// www.cityofrockhill.com/government/governmenttransparency-performance 4