The City of Rock Hill has developed a service strategy with three main initiatives.
Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Target = Below Benchmark Average
Police Fire
December 2022 Monthly Performance Report Serving
3.6 minutes
6.2 minutes
Violent Crime
December 2020 to December 2022
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number.
In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City REDI Neighborhoods
92% 100%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
December 2022
Rock Hill SAIDI 122.6 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
December 2022
630 Participants
• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
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Engaging
City of Rock Hill Website
The City of Rock Hill website recently received a much-needed makeover. This new (more user and mobile friendly) layout, makes it easier than ever to search for important information, pay bills, create requests and more. Simply type what you are looking for in the search box in the middle of the screen or use the "How Do I" feature in the blue header.
Christmas Parade
The evening of December 2 saw the annual Rock Hill Christmas Parade.
The Christmas Parade is only part of the ChristmasVille festivities which started on Thursday, December 1 and went through to Monday, December 5 and included everything from a candle workshop to caroling to the Reindeer Romp 5K. Truly something for everyone.
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Growing
Private Investment
• Private Investment strategic goals are as follows:
* Support private development in the Albright/Saluda Corridor.
Planning Permits
Leaf Pick Up Season
Crews are working hard to clear leaves from the streets as peak leaf season arrives. Depending on the area, trucks can reach maximum capacity after collecting just one street.
Residents can always put leaves in their brown YardCart year round. Leaf collection will continue through January (February will be by request only).
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